Toyota Prius Reviews

Maintenance costs may outstrip fuel savings

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About Toyota Prius

The Toyota Prius is a full hybrid electric car that debuted in 1994. Read more Toyota reviews to learn about other models.


Toyota Prius Reviews

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    Page 4 Reviews 240 - 440
    Customer Service

    Reviewed July 2, 2014

    Navigation system directs me home on a road which was closed in 1947. Entune requires my phone to be tethered because it is an iphone. Nobody but nobody seems to know or care why I get directions home on a closed road. I have owned this Prius for one week. Wrote Toyota re same, no response.

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    Reviewed June 30, 2014

    5 different times, I have returned to my Prius and the car was running and doors were locked. 4 of them times the 5th unlocked and running for around 4 hours cause I was at work. Took it to dealership and got what I expected. There is nothing wrong... The list goes on and on. I drive at my new job and told dealership 2 times I can walk over highway 17 faster. I have other Priuses flying by like I guess I should get out and walk - it will be faster. Had to replace all head lights. When stepping on brake, it makes an awful clanking sound Toyota say is normal. I've had the car 6 months and in the shop 4 times, 3 within 1 and a half months of buying it.

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    Installation & SetupPrice

    Reviewed June 24, 2014

    After I made the deal on the 2011 Prius l! I was told there was only one key. I subsequently learned a key (electronic) would cost me $431. I was also provided an owner’s manual for a 2010 model. The car did not contain the Tow hooks for the front required to be installed in the event of towing. I can buy a new laptop computer with 4meg of ram, a 500gig hard drive and a DVD player for $338. The key price is my biggest miff because the dealer did not provide it or disclose it before I made the deal (I checked the key price with another Toyota dealer). I'm sorry I bought a Toyota and picked this dealer. I have owned a new Camry and a used Highlander in the past.

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    Reviewed June 21, 2014

    At less than 25,000 miles we had to replace all four tires on our new Prius, it is not yet even a year old. I have owned a few new vehicles and have never had this happen before. Toyota will not recognize the problem. I will most likely not buy again.

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    Customer ServiceCoveragePunctuality & SpeedReliability

    Reviewed June 19, 2014

    I brought my 2010 Prius into the Toyota Marin (California) dealer in January 2014 in response to the recall related to problems with stepping on the brake and having the Prius accelerate rather than stop. The corrective software was presumably installed. Fast forward to Father's Day, 2014. I am parking my Prius for a Father's Day brunch. I'm going about two miles per hour into a parking space. I put my foot on the brake. The car accelerates. I mentally double check that I have my foot on the brake. I do. Out of control, the car jumps the curb and smashes right into a tree. I feel traumatized and then I feel even more traumatized at the possibility of having tried to stop at a cross walk and killing a family on the way to their Father's day brunch.

    This happened Sunday. Here are my two complaints:
    --It took three days of constant calling and dysfunctional extensions to connect with a Prius case manager. Then she informed me it would take me more than a month to have my car inspected and get an assessment. If I rented a car there would be no assurance it would be covered.

    --This problem happened after I responded to the recall. How can I trust a car that is automatically crashing after that precise problem has allegedly been addressed?

    Anyone else having a similar problem email me at **. Please put Prius Brake Acceleration Failure in the subject line. If Prius' "corrective" software is not correcting the brake acceleration problem, our pressure on Prius could save a family's life.

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    Customer ServicePriceStaff

    Reviewed June 16, 2014

    I purchased my 2012 Toyota Prius on 8/25/2012, it had 30 miles on odometer when I took possession of car. 2012 Prius is a cheaply made car with extreme noise in cabin area like windows are open and no floor board on car, rattling/vibrating dash, glove box/center console rattling which required that I place home foam insulation around all door opens in cabin to diminish the rattling. I have to wear earplugs to ride in car, which is dangerous.

    Toyota regional office refuses to do anything about the issues even though I have written documentation where I requested dealership where I purchased car to fix issues from the day I drove the car off the lot. Dealership insultingly told me to turn up radio, wear earphones/earplugs, that Toyota re-engineered the side mirrors and small windows near mirrors which causes the vortex wind sound around doors and that this is common of Prius and I need to get used to it. However, the noise only grows worse as each day passes. I owned a 2004 Prius and NEVER had these issues with that car. Engine sounds like a race car in full race mode, the rumbling/vibrating sound in car vibrates from feet to head. I have taken car to 4 dealerships in hopes of getting the problems fixed.

    6/15/2014 Toyota Southeast Regional conveyed that they will not get involved, that I need to continue to have the issues addressed through dealership. I HAVE TAKEN CAR TO 4 DEALERSHIPS, they could not do anything about it. 6/15/2014 called last dealership and they indicated that they do not know what to do about this and will contact Toyota customer relations about this problem. I keep going in circles with this piece of junk car and Toyota.

    I seeking help through my state's attorney general, arbitration, and lemon law. I paid, am paying too much for a car that is distressing/embarrassing when it should not be necessary. I believe this car is a lemon.

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    Reviewed June 11, 2014

    It is true about the headlight problem. I have seen this on multiple Priuses within my family and with friends. This is a systemic problem with Priuses and Toyota should be made to fix the problem. Otherwise it's a pretty good car. They also should improve the structural integrity of the driver's side armrest on the door, as it cracks pretty easily after you drive a while and you use it. After 130k I now have a warning light red car and "!". I am wondering if my car can be saved and if so, how much will it cost.

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    Verified purchase
    Price

    Reviewed June 10, 2014

    I have had this car into two different Toyota dealers not fixed yet. It is a safety issue plus it cost $3000 and doesn't work. Toyota knows there is a problem but has given a speech to its dealers to give to customers. DO NOT BUY THEIR NAVIGATION SYSTEM.

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    Staff

    Reviewed June 7, 2014

    At 34K miles, the driver side headlight on my 2008 Prius failed. Research uncovered that this is a widespread defect with the 2006-2009 Prius. Being just a few months past Toyota's warranty on those parts, the same dealership where I bought my car just 10 months prior charged me $739.19 to replace a single bulb and its attendant modulator. This is a safety issue that should have been a RECALL. As a result, I have no intention of ever buying another Toyota.

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    Customer Service

    Reviewed June 2, 2014

    Just bought Toyota hybrid when moving hazard light turns on automatically. If I go faster it blinks faster. When I stop the car it stops automatically. Anybody know how to fix it please email me on **. Much appreciated.

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    CoveragePrice

    Reviewed May 1, 2014

    I've just learned that my two front marker lights are out on my 2011 Prius and it will cost well over $100 to replace the bulbs because the entire front bumper must be removed to get at them. Likewise, it will cost about $50 in labor simply to replace the license plate bulb. I consider this a ridiculous design element, the labor costs of which, frankly, should be covered by the dealership. (By the way, this is my only complaint with an otherwise superb vehicle after more than 80,000 miles!)

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    Price

    Reviewed April 20, 2014

    I have a 2004 Prius with 113000 miles. I have loved this car. It has been great. I have over the years had a recurring problem with the brakes. I was told it was the sensor for the brakes. They reset it. The first time this lasted a couple of years. The second time, they said the main computer was probably the culprit and it would be $1900 for the part, $2500 when all was done. I thought that was expensive but I love the car and it was still a good car otherwise. So I decided to do it until they told me, they wouldn't guarantee that this would fix the problem. I went to two different dealerships and they both said the same thing. I was shocked that they would expect me to pay that amount and not guarantee it to be fix. Now I don't know what to do.

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    Reviewed April 15, 2014

    Headlights would go out for no reason at all and would not come back on. The dealer said that the problem was relays and they replaced them but the problem came back about a month or so later. Tried to have this resolved but could not. This was a 2008 Prius 2. I got so frustrated with the car we finally just traded it for a Subaru Impreza (2013) which got me 36-37 mpg in my daily driving plus all-wheel drive. No comparison between those cars, the Subaru is a much better car.

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    Reviewed April 14, 2014

    My 2013 Prius Navigation System freezes up sporadically. The entire system will reboot itself while I'm driving. Took it in and tech could not duplicate issue. The last time it froze up, I drove it to Toyota in the frozen state. They saw the problem and said the unit needs to be replaced. Toyota does not want to replace the unit and the dealership says Toyota kicked the request to replace the unit back to try tweaks they have tried in the past. $35k for this!

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    Customer ServiceCoveragePriceStaff

    Reviewed April 1, 2014

    I bought my 2010 Prius II brand new for about 24k. My profession required a lot of driving, so I thought the 40mpg would be perfect (which, btw, it really only got about 30). I test drove 3 before I bought one, but honestly, how much can you realize about a car just going around the block (or, well, 3 blocks) once. To be safe, I even purchased the complete care package, theft proof windows etc., etc. which racked up a hefty monthly payment, but I thought better safe than sorry.

    So, where do I even start? First, there was the windshield. Out of the blue, just 3 months into ownership, right before my eyes while driving, a huge crack just rips out from under the front hood all the way across the entire windshield. So, I paid 500.00 (tragically the same amount as my insurance deductible) out of pocket to replace it and took 2 hours off of work to do it (this happened on a Sunday, so I had to get it replaced Mon morning). I asked the tech at Safelite (yeah, not Toyota b/c apparently the total care package only covers scheduled routine maintenance) if there was any kinda impact damage from a rock or whatever that had somehow gotten up under there and he told me there hadn't been. He told me he couldn't find any direct cause, but it wasn't totally unusual.

    I called Toyota just to see if maybe I could get a little gratuity kickback for spending 1/3 of my hard earned (and as a homecare nurse working in one of the worst neighborhoods in the US at the time, I mean, hard earned) paycheck to fix something on a brand new car, and they basically laughed me off the phone. So ok, I told myself, can't blame a girl for trying, and chalked it up to force du jour. Then, there were the tires. And when I say tires plural, I mean I must have replaced all four tires about 3-4 times in the 3.5 years I owned the vehicle. If you think about the average cost of a tire being about 70-100 bucks a piece, then I spent about a grand plus on tires alone. Of course, that wasn't covered either.

    Then there were the brakes. I noticed I had a lot of trouble coming to a complete stop on uneven ground such as gravel or a pothole even when it wasn't icy or rainy, like the service guy at the dealership told me. Again, they blew me off. I learned to compensate for the brake issue by braking way before a red light or stop signs, but there were some hairy moments when I thought I might rear end someone, or just skid out into oncoming traffic (for instance when I didn't see said pothole until the very last minute).

    Then, there was the plastic piece under the front of the car that always got snagged on things like those cement parking markers, speed bumps, curbs etc. that one day, during the winter, after it had snowed about a foot, just fell out from under the car to the shock of my neighbors. But wait, it didn't completely fall off. While I was driving to a job in Baltimore, the remaining chunks went flying off my car, piece by piece, onto the highway, making this ungodly noise. I had to stop every so often to pull more of it off so no unsuspecting motorist would be surprised by a chunk of my undercarriage smacking their windshield. And because the plastic part of the front of the car fell off, the grill would then partially slide out causing it to drag on the ground creating this horrible scratching sound.

    One winter, I drove through a patch of ice at 20 mph and ended up on a high curb, and I heard something break. I got off the curb and parked the car thinking it was a headlight, or part of the body, but to my amazement, I couldn't see any external damage. I was so puzzled, wondering what the heck happened. It wasn't until I started moving again and noticed this horrible pull to the right that I knew something was really off. I mean, the car always seemed to pull a bit to the right, but this was really bad. I took it to the dealership who said the axle (I think) was bent and it wasn't safe to drive, but still insisted I drive it to their affiliated body shop around the corner (huh?) to get it fixed.

    The service guy there said whatever it was that was bent was certainly bent, which he couldn't believe I could have done at 20mph, but regardless, he could tell it had already been slightly bent (and said it probably had been since I purchased the car) because after I told him my tire woes, he noticed I had way too much wear on a tire he could tell was brand new.

    On a less dangerous note, the 2 car chargers simply stopped working. I had to buy a DieHard battery with a 12 volt outlet just to charge my phone while I was on the road. The tires, even though I replaced them about every 3 months, had absolutely zero traction in the snow and it took me an hour, sometimes, just to get out of my back driveway even if there was only a few inches of accumulation on the ground. My neighbors must have thought I was nuts as I would vehemently fight for a space in the street in front of my house on snowy days.

    Then there were the dents, scratches, and dings caused by a few parking snafus which usually entailed me bumping into a plastic pole or some other inanimate object (no damage to the object mind you) at 2 mph, or sometimes for just some mysterious cause. It seemed like if you sneezed near the car, it would produce a blemish. Parallel parking in a busy city with tight spots was always nerve-racking. I think the last straw was when I took it to be inspected in March of this year, and the service person told me I needed new brake pads (totally expected at around 50,000 miles), but he also said I had to replace a tire I had just replaced in Jan. (What?!)

    I was looking online to find the cheapest place to replace the brake pads on a 2010 Prius when I found out about the 2010 recall on the brakes for the very problem I had already described here. Then, with a little more probing, I found out about the Feb 2014 recall for an electrical problem that could cause the car to stop operating while you're driving it. No one notified me of either recall. I thought that's it. I'm done paying 500.00/month for this! I took it back to the dealership and told them I was not leaving in that car. I traded it in for a used car- which is not a Toyota. Why a used car, you may ask? Because it doesn't depreciate drastically by simply driving it off the lot, and hey, it can't be any worse than the one I bought brand new.

    I'm writing this now, not as an effort to talk smack about Toyota, but rather, to let others know that if you bought something and you truly believe something is not right about it - trust your gut and don't let them brush you off and tell you it's whatever their manager told them to tell you. See the GMC recalls. It might just save your life.

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    Reviewed March 18, 2014

    My 2008 Toyota Prius headlights quit for no reason. Sometimes one goes out, occasionally both go out, sometimes the taillights also go out (they may go out regularly, but those aren't as obvious as when the headlights go). The quick and simple fix is to turn the lights off and back on again and then they work fine. Toyota says the headlight is going out and needs to be replaced. Okay, I did that and I still have the same issue. I've gotten pulled over twice and given a warning by police about the lights.

    Last night I was stopped at a light and apparently one light had gone out, as I pulled out to turn left, both lights went out... and lucky me, there was a police car right across the street who assumed I intentionally turned off my lights. I explained my issue and thankfully as they were talking to me, one light went out again, so it was clear it wasn't me turning off my lights (besides that, what kind of idiot turns OFF their headlights when it's dark outside?).

    This is so completely annoying because Toyota refuses to admit that it's an issue. They just want me to spend another $600.00 to get the headlights replaced again - even though I've tried that and it doesn't help. This is clearly a safety issue and Toyota needs to be held accountable. I love everything else about the car, but this one issue is about to send me to another make of car simply because of their attitude about this not being a real problem! At this point, I'm scared to drive the car after dark.

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    Reviewed March 8, 2014

    *** Toyota (2010-2014) Prius navigation saftey recall needed *** - While using Navigation with traffic, your screen will freeze and render it useless. This is a safety issue and should be addressed ASAP. I've contacted Toyota about it and they just dismissed it. I find that insulting... If you are in unfamiliar area (such as traveling) and you want to stay clear of accidents and/or traffic you may get into an accident because the navigation stops working and will not work until you turn off the car and then restart it. I have videos and pictures if needed. I posted two pictures here.. .This can be reproduced over and over. It's a huge bug between Entune traffic and Navigation. I bought this product and it should work as advertised!! I would love for a lawyer to contact me ASAP and get this class action law suit going...

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    Reviewed March 7, 2014

    I purchased a 2013 Prius Persona in May 2013. Soon after purchase I had problems with the anti skid light coming on and the car not able to move until light went out. Then started having problems with the reverse camera coming on when I was driving (just randomly), the whole dash system failed and went completely dark when I was driving at night, the display goes black and displays an error. I've taken my car in many times and since the dealer cannot get these random issues to repeat they do not know how to fix them. In an effort to help they checked all wire connections but issues are still randomly happening.

    I filed a report with arbitration but case was closed because they decided that the issues didn't pose a significant safety issue. I've also gone back to the dealer and asked them to buy or trade my car. I was offered thousands less than what the car is worth. It seems that I am expected to take a financial loss because the car has electrical issues and the dealer said that it isn't their issue, it is Toyota's issue and that I should go back to them or try to sell my car on my own (though it has electrical issues).

    I have been a lifetime Toyota owner, from 4Runner, to Camry, to Prius and now a 2nd Prius. I have lost all trust in Toyota, not just because my car is plagued with issues, but the way I am being treated and both Toyota and the dealers lack of interest in taking care of me, the customer. I am now stuck with a 2013 Prius Persona that is not functioning properly. Will I buy another Toyota... NO! Will I recommend Toyota's to others ... NO! I am not satisfied and will keep at this until I am. Wish me luck... looks like I'm going to need it!

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    Price

    Reviewed Feb. 28, 2014

    I bought a used Prius, around 60000 miles. A few months later headlight was flickering and I had to pay for it to be replaced at Metro Toyota, which I felt was unfair, but feeling it would be great on gas at the time, I took it in stride. Last year, I picked up a friend to take her to the airport, I left the car in park position, as I opened the trunk, the car started moving, slow enough so that I could run, open the door, jump in and hit the brake. Thank God, I was in an open space because it may have done some damage to other cars. Has anyone else had this experience? Will I buy another Toyota? No, I find extremely high cost of repairs, bearings, headlights, extra key, etc... do not offset the value I get from extra miles per gallon.

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    Reviewed Feb. 16, 2014

    The center display stops being responsive and says Audio Off when the Audio is on. Also says "Check air conditioning". Some of the items can be controlled from the steering wheel buttons - but not always and with less accuracy. Prius 2004

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    Reviewed Feb. 15, 2014

    When pressing acceleration pedal, there is a momentary hesitation, like count one two. This is a 2113 model 2 with 625 miles. Dealer did an ECM recall but did not resolve problem.

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    Staff

    Reviewed Feb. 4, 2014

    I am so glad I read these reviews! I was completely set to buy a Prius, and I changed my mind, thanks to these reviews. I thank everyone so much for their honesty, and I am so sorry that y'all have been treated like this. Thank you so much for the warning!

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    Staff

    Reviewed Jan. 25, 2014

    My headlights have both been replaced under a recall & still have issues with flickering or just not working. Every tail light, running light, and fog lights have been replaced. I have had friends tell me they don't work so they periodically go on and off. The aux plug kept blowing fuses and after I bought a handful of them the Toyota mechanic replaced it with a 20 amp vs the 15 which is what it should be. I purchased 4 new phone chargers because they kept telling me it was my charger! I had a water pump go out and I paid for it to be replaced, then there was a recall and I did get a refund after having to prove that a Toyota dealer had done the work!

    They would not get the info from their dealer, I had to "prove it". When buying gas, sometimes it works flawless and sometimes the nozzle just clicks like it is already full. I know it's not where I buy gas because I go different places and today it works and tomorrow the same pump won't! The biggest thing seems to be the car "surging" when the air or heat kicks in with the car sitting still while running or it could be when the engine switches from battery to gas. I can expect something but the surge and then like a skipping seems to be "an off and on" thing. Not continual. I have never got better that 38-40 miles per gal either. It seems the longer road trips gives me better gas mileage. I assumed it is the fast, slow, fast, slow speed "hyper-miling".

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    Reviewed Jan. 13, 2014

    2013 Toyota Prius purchased with 2 miles on it was back at the dealership within 2 weeks. The navigation system and blue tooth constantly powers itself off while driving and reboots up to 10 times in one half hour drive home. On a trip, mom moved put info in GPS. She was to have surgery at 5am next day. We were to be there at 5 pm. Brother flew in and we were to go out to eat as a family. That stupid car took me 5HOURS out of the way, 2.5 lost and another 2.5 back to where we should have been. They supposedly replaced it. Sure is funny all my preset channels and the locations were still preset?? 7 times same crap, so over it!!! Last day of my vacation, 8 hours personal time and days off at dealership!!! So over it. I asked about a used car and trading my Broken (5 month old) car in. They offered me $11K. I paid $29K for the Prius on May 15, 2013. Enough, I give up!

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    Reviewed Jan. 9, 2014

    My headlights turn on and then while I am driving flicker and turn off, or just turn off. Sometimes they both work, and sometimes neither work. I know they are not burnt out. It has been happening for months. I don't know what to do. Toyota service told me they need to be replaced. Why would they need to be replaced when they work, they just don't stay on.

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    Price

    Reviewed Jan. 2, 2014

    Like many other Prius owners, I have had trouble with burned out headlights. My 2008 Prius has had both headlights go out and it has cost around $350 to have each one replaced. I replaced one 4 months ago and it now has gone out again. This time the dealer told me the problem was not with the bulb but with the Electrical Control Unit (ECU) and it would cost $460 to repair. This is ridiculous! In all my years I have never paid more than about $10 to replace a burnt-out headlight. Toyota must have a design flaw in their headlights. I've been so upset with this exorbitant expense that I will never buy another Toyota or recommend one to my friends.

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    Staff

    Reviewed Dec. 18, 2013

    I recently purchased my first hybrid, the Prius C! Was so excited driving off the lot in my tiny little gas saving car. I am saving a ton on gas compared the SUV I traded in. I've had it for about 5 weeks and have had several instances that made me go huh? Scared me one day, parked the car and still had my foot on the brake and it kept moving forward, has also done that in reverse. I actually got into a fender bender the other day and totaled my new car.

    Now readers, I am actually a great driver. 14 years of driving and this is my first accident so it really scared me! I keep thinking this just isn't right. Why didn't the car stop. It's like I was pushing on the brakes as far as they would go and nothing was happening other than bracing myself for the inevitable impact! The anti lock never kicked into place, I may as well have been hitting my gas at that point because the car had a mind of its own! I am so scared to even step behind the wheel of my rental car! Please, if anyone on here has had any issues similar I would appreciate deeply if you would share your story! Thank you in advance!

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    Customer Service

    Reviewed Dec. 15, 2013

    My Prius is 6 months old & I've taken it in for repairs 6 times now. They are all electrical issues - car won't start (doesn't recognize key fob is in the car), doors won't lock (doesn't recognize key fob even right next to car door), dashboard flashes really bright (like a camera flash) & then gets very dim (almost invisible) over & over, the in car Bluetooth system frequently says no phone connected or voice recognition unavailable but if I grab my phone to make the call, it suddenly starts working; the gas gauge keeps indicating I'm low or almost out of gas but when I fill it only a few gallons will go in the car. And then there's no way at all that I'm getting even 40 mpg. At best, I'm getting 32!!!! I'm currently using my state's lemon law to return the vehicle. I'm done!!!!!!!!

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    Customer ServiceReliability

    Reviewed Dec. 13, 2013

    I have a 2011 Prius and am having an issue with the door sensors and the brakes. The door sensor symbol comes on and the alarm for a door which is ajar comes on when the car is running and all the doors are securely shut. Sometimes, this happens when the car is first started; other times, it happens after you have driven it for 20 minutes or so. When you put your foot on the brake and depress the pedal, the door sensor light and alarm stops. When you release the brake pedal, the door alarm light and alarm resumes. Sometimes, when you have your foot on the brake pedal, the orange triangular warning light comes on with a message in the box saying "key detected in vehicle". In addition to the orange warning light coming on, sometimes the traction control warning light comes on. The brake pedal is also depressing more than it normally should.

    Took vehicle to a good mechanic who checked it out and thought that the sensor switch on the brake pedal was the issue as the general warning light and traction light will only come on when the brake pedal moves past a certain point. The door sensors are evidently tied into the same circuit as the brake sensor (not a good design in my opinion). Suggested I take car to dealer service to have them hook it up to computer to diagnose the issue. Dealer looked at car and after running diagnostics that the battery for starting the car was low and not holding a charge and would need to be replaced. They found that the door sensor for the rear hatch was causing the problem with the door sensor light and alarm, but were at a loss as to why the door issue would go away when you pushed the brake pedal down.

    They feel it is a wiring issue and want to spend more time diagnosing the car. I authorized replacement of battery ($300 or so) and three hours of diagnostic time. I plan to call them on Saturday to have them look at the brake sensor (they were told what the other mechanic thought the issue was and why), but they evidently did not look at it initially. I asked if there was a way to turn off the alarm associated with the door alarm and they said no. Can this be done? I do not have a lot of faith in the service department to diagnose and then solve the issue. Can anybody comment on a possible solution to this issue which does not waste time and money?

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    Reviewed Dec. 6, 2013

    Water pump failed on 2010 Prius, which wrecked the inverter. $4,200 repair. I was 1,500 miles over warranty. Toyota will not pay anything. Now I found out that Toyota has had recalls up to 2009 on water pumps but say they are fixed for 2010 forward. They are lying. Do not buy a Prius.

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    Reviewed Nov. 29, 2013

    My 2005 Prius has been the best car I have ever owned (in 60+ years of driving). This would include perhaps 15 or 16 different cars (Ford, Mercury, Chevy, two Volvos, several VWs, two Subarus, three Mazdas and one Isuzu Trooper). The '05 has been just simply trouble free. I think there were a couple of recalls: the EPROM re-program, the steering column thingy, and maybe one more. Other than that, this car sees the dealer only every 5,000 miles or so for routine stuff. In 118,000 miles, I have never had a brake job. At about 100,000 miles, I had the 12-volt battery replaced when one cell registered "weak" on the tester. New Michelin tires at 30k miles and again at 100k.

    Regarding the comments of Consumer Reports: They always report a very high "owner satisfaction" score. But their method of measuring fuel usage does not speak well for the Prius. They report something like 42 or 44 MPG. If my Prius got that mileage, I would take it in to find out what's wrong with it. My long-term MPG is 49.2. I have every fuel slip from over 300 fill-ups. I keep it all on a spreadsheet. The cumulative mileage started out in the mid '40s and rose to as little over 50 at about 40,000 miles. This was no doubt from a combination of breaking-in and my own driving habits. I'm not sure where we should look for unbiased (non-advertising) data on our car. I would like to know.

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    Reviewed Nov. 29, 2013

    The GPS is stupid and highly dangerous. She gets lost often and is constantly recalculating; I have no confidence in using it. When will you be improving the software? I have a 2013 Prius.

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    Reviewed Oct. 28, 2013

    At 88K miles, a light came on to add oil. I thought this was odd having a 1998 Toyota that I have never had to add oil in between service. My car was consistently down 1/3 of a quart for every 1000 miles. I was told this was normal and did not fall under my warranty. This is crap. I have owned 4 Toyotas and this has never happened before. Do not fall for this!!!

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    PricePunctuality & Speed

    Reviewed Oct. 25, 2013

    We bought our Toyota Prius new in 2010. All regular service and maintenance has been done at a Toyota Dealer in Round Rock, Texas. At 40K miles, I noticed a yellow caution light would flash briefly when changing lanes or making turns. This problem occurred more frequently as time went on. On the last oil change, we were told that the flashing light indicated an engine oil leak. This would cost anywhere between $3200 and $6000 to fix. We buy Toyotas faithfully, since we do expect better quality than a Ford or a Chevy product. So now, the best that Toyota can do is pay $800 towards this Prius to fix a major engine problem. This is outrageous!! The anticipated gas savings are far outweighed by the higher cost of the car and an expensive repair job to the engine. I would have been far ahead if I would have bought a Ford or a Chevy!! ARE YOU READING THIS, TOYOTA CORPORATE MANAGEMENT!!!!!!!

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    Price

    Reviewed Oct. 21, 2013

    The 2013 Prius navigation system is terrible... Not only does the radio reboot regularly, even after being replaced by the dealer, the live traffic feature does not work unless you enter your destination. This was not an issue with my 2010 Prius which used satellite radio to obtain live traffic data at all times. That was at a cost of $50/year. The current system, which requires the use of the Entune system, uses your phone data to get traffic data. So not only is traffic impossible to get if you are just running errands around town, you also have to pay for a higher data plan.....

    I could have purchased a $100 Tom-Tom which gives me live traffic at any time and saved $2000 on the upgraded system. One last warning, most dealerships are not aware of the difference between the older 2010 model and the new 2013 model. I was told that the changes were just cosmetic.... that was clearly not the case. (I was later told by Toyota Corporate that I can get the old feature on a Prius 5. Well, that was definitely not made clearly when I traded in my 2010 Prius 4 for a 2013 Prius 4.)

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    Price

    Reviewed Oct. 14, 2013

    Lost both smart keys to my Toyota Prius, and come to find out, the Roseville Toyota dealership wants $700.00 to replace one key. I called numerous locksmiths who cannot work on the car due to proprietary reasons Toyota has in place. Since I have no choice, I paid the exorbitant fee. I could have purchased a really nice home computer for that price, or for that matter, almost a whole engine for that price. Needless to say, I will not be purchasing another car from Toyota and their unscrupulous business practices. I would have never bought the car 4 years ago had I known about the ridiculous replacement cost for a Prius smart key.

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    Reviewed Oct. 7, 2013

    I was parking and was about to apply parking brake which I always use. I had my foot on brake pedal when car suddenly lurched to the right, jumped a curb, grazed a signpost leaving green paint along the passenger side of the car. The car stopped as suddenly as it had lurched to the right and stopped across an entrance lane to the parking lot. No one was hurt, just shook up from this frightening and potentially lethal event. I have less than 7000 miles on the car and up to now have been in love with it and its performance. I guess I will get over the scare. Right now, it is at the dealer's awaiting the Toyota Case Manager's inspection.

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    CoveragePriceReliability

    Reviewed Sept. 30, 2013

    I bought a new 2010 Toyota Prius from the dealer. It has 66,000 miles on it. I noticed at 65,000 miles that it had a horrible noise coming from the rear. Took the car in for a recall on the brake assembly and asked them to check the rear tires, suspension, etc. They told me the car was fine and it may need balancing. Took the car to another car repair shop and they told me the rear bearings were bad and that it would cost $603.00 to replace bearing and hub in the right rear wheel only.

    Next day, they said that Toyota would pay half of the cost. I am still paying on this car and have had numerous Toyotas in the past that I never had a problem with the bearing. I think that it is unreasonable that this part is not covered 100%. The car is garage kept day and night and the miles are high from driving to work on the highway. After reading on the internet, I noticed that there are quite a few people who have had bearing problems with the 2010 Prius, so I assume that this is a defective part in that year car.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 26, 2013

    I went to Kendall Toyota and I bought a 2010 Toyota Prius. Two weeks later, had to return car, it was a mess. They offer me 2012 with 14,000 on 03/24/13. On around 09/12/13, I had two flats two weeks in a row. I told the service advisor if the tires had any warranty, car has 29,000. He said no. I notice the tires were bad in the front . I decide to put Michelin Supremacy, cost me $758.00 . I notice the car had a lot of vibration while driving between 60 and 70 mph. I was told it needed balance. They balanced the tires again, car has the same problem. I wrote to Toyota because in any car vibration is not normal. They told me to go back to the dealership. The master tech told me that the car has no problem, it was normal. Even the passenger car shake when you drive this car.

    I am in resolution with Toyota now but the mail that I received after all this is that dealership checked the Prius and found no problem. I mean they don't even read the email that I wrote telling them the dealership found no problem with my Prius. I am that one the has to drive the car every day and the car has a lot vibration. Which I consider not safe for my family. I am still waiting on Toyota as of 09/26/2013. It's a shame that their vision is about safety which right now I don't believe they care about.

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    Reviewed Sept. 10, 2013

    I have a Prius and for over a year now I've had a problem with the battery. When it's hot outside, the battery drops from fully charged to 1 or 2 bars and the car loses power. The first time I took the car to the dealer was in June 2012. They always tell me there is nothing wrong with the car and that behavior is normal. Well, it is not. It happens every afternoon when I leave work and the car has been sitting in the sun for hours. It is a safety issue. It doesn't matter how fast I'm driving. As the car loses power, my speed goes suddenly down and it has happened more than a few times on the highway. It has also affected the performance of the car. I used to get between 44 and 46 miles per gallon on a regular basis and now I can hardly get 40 with luck. I just dropped the car one more time @ the dealer this morning but I'm not expecting them to fix it. I'll let them know though that if I get involved in a car accident, I'll sue them and I have proof that they have been negligent in dealing with my problem.

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    Reviewed Sept. 4, 2013

    My '05 Prius Toyota has yet another problem - besides stopping automatically, pedal sticking, 2 recalls now - the interactive screen is un-interactive - I see it's detailed in TSB EL002-05, and their fix is to swap in a new unit. I am exhausted with repairs to this car - what are ya gonna do?

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    Customer ServicePrice

    Reviewed Sept. 3, 2013

    My wife and I bought two new 2013 Toyota Priuses. The navigation system on both has dark purple screens in metropolitan areas. And night screen is almost black. Toyota said there is nothing they can do to correct this situation. Which is very disappointing. We are going to put our Garmin back on the windshield. At least we can see the screen. Be very weary if you are considering a Toyota w/ navigation. I suggest you not get the navigation system and save yourself the cost. Also the Entune system needs a cell phone in order to operate. Never heard of such a thing in order to have the tech system work. So in conclusion the Toyotas are good mechanically, but suck technically.

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    Staff

    Reviewed Aug. 30, 2013

    First and foremost, I own a 2011 Toyota Prius, purchased in January of 2012, brand new. While I have owned an FWD vehicle as well as an AWD vehicle, I have never found a vehicle that performs as poorly as this one in the snow. The car entirely disables function whenever it slides which is lethal when you live in a mountainous area and need some gas to make it up the hills/mountains and rough terrain. There is also no way to disable the "traction control," either, and if you expect your ABS to work, then you're an optimist.

    The next complaint I have with the vehicle is my rapidly growing problems with the brakes. I commute roughly 50 miles to my school everyday, and this is growing to be a huge safety hazard for someone who travels as much as I do. Anytime my car hits rough terrain, a pothole, even a small patch of ice or wet roads, my brakes accelerate me forward. This has happened to me on numerous occasions (and it happens daily) going around curves, down hills & has put me into numerous situations that could have been lethal if I weren't a responsive driver.

    My car had been at the dealership twice over the issue & both times I was told, "We ran diagnostics and couldn't replicate the issue," basically insinuating I was lying. The irony is I traded in my WRX because of brake issues for the Prius. Another issue I have is with Electronics in my car. It does strange things, which I disregarded recently as quirks such as the lights flickering on the display at night, and my CD player ejecting all 6 discs at me while I'm driving down the road. The fact of the matter is that all the problems have been ignored by not only the dealerships, but also Toyota itself. The car has great potential to be an amazing vehicle if Toyota would cooperate with its consumers, and take our warnings as well. I feel mildly guilty wanting to trade out of it, but that seems to be my only option. I'm just afraid of its potential danger to not only me, but everyone else as well.

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    Reviewed Aug. 24, 2013

    My 2009 Prius lost the headlights after about 50k miles and my battery died shortly thereafter. I met another owner having the light problem and the cost for both is about $600.

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    Punctuality & Speed

    Reviewed July 31, 2013

    I bought a pre-owned "certified" Prius in 2012. It is a 2007 year model. Last Sept '12, I brought it in because the gas gauge was not responding when filled. I went in and they said they "reset" it. Now here it is, less than a year later, same problem. I have driven this car less than 8,000 miles since purchased. Now I have to pay $900 to fix it, for a car I have barely driven. I am furious, needless to say. So after spending nearly $20,000 a year and half ago, barely driving the car, I am hit with this, AND they say that it will need a new aux battery, too, at another $300!! "Certified" my **. I will spend until my last breath making sure everyone knows about this Toyota dealership in Carlsbad, CA.

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    Reviewed July 18, 2013

    Driving the Prius I set the cruise control at 42MPH, continued on route without taking C/C off. Speed limit changed so I increased my speed by using the C/C to new speed. As I continued the engine started racing and the car went into neutral, but the dash stated it was still in drive mode. This happened on a hill and I was told by dealership that this was normal. The only way to stop it was hit brake and put car back into drive without C/C on. I thought this was dangerous and unsafe. I have run the car down the same hill in C/C with no problem. But it seems increasing the speed by the C/C dial seems to affect it and it cannot stay in drive. They are telling me that it is normal way for the car to run since it has no brakes on a hill. They also stated that it was made for flat land and not hills. They are not doing anything about it.

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    Reviewed July 16, 2013

    Every time I drive the headlights will go out. I turn them off and then back on and they work for a while then go out again. I replaced them twice and still the same problem. After research people say the HID/ECU is bad but Toyota dealer says they cannot replace that unless I put new bulbs in again. This is not right. They should have a recall.

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    Customer Service

    Reviewed June 8, 2013

    On the way back from a road trip, a warning signal came on my dashboard. As I attempted to get off on the nearest exit, my steering wheel locked up and I was barely able to turn off the exit. The "PS" warning signal was on. I took my car to the Toyota dealer after "PS" warning signal came on - indicating a problem with the power steering. I was told both the power steering gear assembly and ECU would need to be replaced, totaling over $2,000 in repairs. I got quotes for the repairs from several other Toyota dealerships, one for $2,500 and one for $3,889, with all 3 Toyota dealerships failing to inform me there was a recall on that specific part.

    I later find that there was a recall on the power steering gear assembly unit for my car (2002 Prius), which Toyota failed to inform me of. After calling Toyota headquarters and Toyota Customer Service Experience, I was told my specific VIN number was NOT included in the recall, and that there was nothing they could do about it. I then call the dealership where I got the car from, and I was told that there was a recall on my car and that the repairs had been done before I even got the car, but that the warranty had expired.

    I then called back Toyota at 1-800-331-4331. I was given a different answer this time. I was told that my car was included in the recall, but that the warranty was expired. I then explained the danger of the situation with my steering wheel having a potential to lock up at any time due to this faulty part. However Toyota felt they were not responsible for this part, and that the responsibility fell on me for these faulty repairs. Before this experience I was very supportive of Toyota up until now. But now seeing how they conduct business and didn't seem to care that a faulty part in my car could have been life threatening, I am no longer a consumer of Toyota. I was very surprised and disappointed at the treatment I received.

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    Customer Service

    Reviewed May 30, 2013

    I love my Prius 2006, but I have had a problem with the headlights since it was new. I have received two warning tickets from the police over the years. The funny thing is that one light will be out, and I turn the lights off and on again, and amazingly, the light bulb is back on. The police are surprised because they thought the headlight was burnt out. So how is that explained? Toyota says it is a faulty headlight. Toyota replaced them initially. Since then, I have replaced them too. At first, one headlight went off and on randomly, now they go out both randomly when I hit the brakes.

    When I replaced one, the other started having the problem instead of the new one. I am so frustrated and was told that I have to replace both bulbs at the same time, which I will do next. The bulbs are $170.00. It seems like it could be electrical to me and I would like Toyota to fix this problem. I have told my dealership about the problem just about every time I come in, and I have called Toyota customer service. It seems like no one is listening to me and Toyota does not care, and that is so upsetting!

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    Reviewed May 28, 2013

    I have a 2005, 110,000 mile Prius and my HV battery just died. Toyota wants me to buy a new battery for $5,000! My car is only worth $5,000! SHAME ON YOU TOYOTA!!! I will never buy a Toyota again. Before this car, I had two Corollas and my mom has an MR2. Is this how you treat your loyal customers? I will NEVER buy a Toyota again. I was your biggest cheerleader... until now :(

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    Reviewed May 17, 2013

    I have a 2008 Prius which I bought 5 years ago, package 5. Last week, I found a personal safety flaw in the locking system. When you open the trunk latch, it opens all the doors and you cannot relock until the trunk is shut. I usually find this feature helpful. But last week I was grocery shopping, I came out to my car, opened the trunk to put groceries in and someone jumped in the passenger side of the car taking whatever they could. I called the dealership and they said there is no way to reprogram the locking system. The crooks know about this and are taking advantage of it.

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    Coverage

    Reviewed March 31, 2013

    I have previously purchased 2 other Prius's; a 2006 with package 2 and a 2009 with package 5. I saw the new Prius in March 2012 and bought one. Within a week after delivery, there seemed to be a slight crack in the glass that started under the windshield wiper. I brought it back to Pierce Toyota in Milpitas a couple of days later. They looked under the wipers and saw a partial hole in the windshield. The hole was smaller than a pin hole. They told me that it was from some road hazard and that is not covered by the guarantee. They told me to make a claim with my auto insurance company ($250 deductible). I appealed that decision to the manger to no avail.

    I called up the Toyota national office as outlined in the guarantee book. Again, they are not responsible for road hazard. I asked how possible is it that a pebble less than the size of a pin hole could have gotten under the windshield wiper. I stated that it was a manufacturer’s defect in that they did not clean the car for some loose piece of metal of something that happened in the production of the car. I finally gave up and made a claim with my insurance company because it gotten very large and was affecting my vision when driving.

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    Reviewed March 26, 2013

    On April 23, 2012 I purchased a brand new 2012 Toyota Prius, expecting many years of uneventful and fuel-efficient driving and enjoyed the vehicle for less than one month. Route 44 Toyota refused to repair my car. It had no brakes! How can I drive a vehicle with no brakes? May 8th: At 600 miles, the vehicle transitioned from battery to gas engine with significant impact. Dealer reports, "No computer error message." May 15th: 841 miles and there were no brakes! Again, "No computer error message." May 17th: ~861 miles and the brakes failed repeatedly. It was demonstrated to a Route 44 Toyota technician. Again, "No computer error message."

    May 18th: "No computer error message." A "Petition for Defect Investigation" has been filed with NHTSA. There are 7 accidents among the 70 complaints about Prius brakes filed. Will this be the next Toyota failure that causes deaths like the sudden acceleration Toyota ignored?

    Illegal business practices: On April 23, 2012 I fully paid for the brand new 2012 Prius and Route 44 Toyota ran my credit report without authorization, even though I never applied for credit. This violates FCRA - Fair Credit Reporting Act. On October 11, 2012 Route 44 Toyota discovered my vehicle on their property with no brakes and requested my credit reports without authorization, as well as those of a disinterested third party. When I posted those facts on the internet, Route 44 Toyota threatened a SLAPP suit (Strategic Lawsuit Against Public Participation) intended to intimidate and bully.

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    Price

    Reviewed March 6, 2013

    My battery on my 2007 Prius (134k miles) just died and it would cost $3,000 to replace. The dealer was shocked and said it was one of the few times he has seen this happen. Is that true or is this a more regular occurrence? I bought a second Prius (94k) but now feel like a fool if I can expect this to happen on this car as well. I spoke to Toyota and they said they stand behind the battery warranty. The frustrating thing is that in other states, the warranty is 150k.

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    Staff

    Reviewed Feb. 16, 2013

    I have had my Toyota Prius 2009 for 3 years now and have loved the gas mileage. The dealership said they needed to do a 100,000 mile tune up on it. This would cost 300 dollars. Well, I chose not to for several months because the car was running perfectly. I was getting 47 mpg. Every time I went in for an oil change, they said they have to do the tune up. I finally gave in and let them do it. I drive 63 miles one way to work and I want the car well maintained for safety. Well, after doing the tune up, my Prius now gets 38 - 39 mpg. I can't even reach 40 anymore. I thought this so-called tune up was supposed to make the car run better, not worse. I knew I should have gone with my instinct and not had that tune up done. I am a no onager happy person when it comes to the car I have just loved for 3 years.

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    Coverage

    Reviewed Jan. 11, 2013

    Shortly after the standard warranty disappeared on our 2010 Prius IV, it decided to not let us have full functionality via the navigation "feature". Toyota said, "Sorry, it’s not covered by warranty.” But for $2,600 (plus 9.8% tax), ten percent of the cost of the new car, they said that they would replace the module. They would not guarantee that the module would be new OEM, rather it could be recycled. It’s been hard to go over 45 mpg no matter how gingerly I drive the car. It looks like 42 mpg is the current reading. The Ford Fusion will be in our future for our family's next new car.

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    CoveragePrice

    Reviewed Jan. 8, 2013

    Both front parking lights were in need of replacement. The left bulb was replaced for $1.56. However, in order to replace the right front parking light bulb, the entire front bumper needed to come off - for a total of $135. I opted to not replace the bulb at this time. I think this is just a ridiculous design flaw by Toyota. And consumers shouldn't have to pay such a horrible fee for a simple light bulb replacement just because some person in the design department couldn't figure a better option - like just taking off the lamp cover?! How hard would that be? I think Toyota should change the bulb for the same $1.56 cost as the left parking bulb and just eat the cost of taking off the bumper! I am thinking twice about buying another Prius.

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    Customer ServicePriceReliability

    Reviewed Dec. 30, 2012

    I have a 2006 Prius which recently has intermittent headlight on and off problems. In the last month, I have been pulled over by the cops twice and given tickets for driving the car with 1 light or both lights off (the cops said it's a known Prius problem but wrote the tickets anyway). Toyota knew they have had these defective lights since customer complaints started to pile up since 2007, but did nothing to change this problem with their new 2010-2012 Prius models.

    In my case, I took the Prius to replace the lights which cost me $300+ and then called the Toyota Headquarters customer service in Torrance. What a disappointment. Not only did they not admit the problem since my car is over 50,000 miles, they were rude and indifferent. They just basically said it's your problem, so it's your cost to pay! I've lost my confidence with Toyota or Lexus (my Lexus has had so many recalls and problems). I would never buy any cars from Toyota/Lexus anymore.

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    Reviewed Dec. 17, 2012

    I don't own a Toyota Prius. I am writing a complaint, because I am sick to death of them trying to run me off the road. The car obviously has huge blind spots in it and is dangerous to other drivers. I don't even drive during traffic hours and these people still constantly merge right into me! Whenever I see one, I make sure to be careful because it continues to happen and it's always a Prius that does it. I will never buy one and have already posted this complaint to my Facebook page and I am finding other forums to post this on.

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    Reliability

    Reviewed Nov. 7, 2012

    I own a 2008 Prius with 108,000 miles. The engine warning lights, including the triangle light, came on and instantly, a breaking message appears on the monitor and then the car shuts down. I purchased the car for $29,000 for the sole reason of fuel savings and definitely not for a luxury ride. I have always owned US-made vehicles and decided to purchase a Toyota product because of its reliability. However, it will be the last Toyota I will ever purchase. I have had US-made vehicles all that have given me 175,000 without any problems and if they did at least (minimal), you could work on them.

    First a $4,000 battery and now a $1,000 water pump. If you are thinking Prius, let it be the last thought and stay away. Trust me, the Toyota service is horrible and the corporation will not help you at all! Please read other posts of water pump issues, headlights turning off and poor glass quality, which I have never heard of before the Prius. If Toyota can't even get the glass or headlight right and won't stand behind that, then you can bet they won't stand behind anything else. Toyota Prius is a poor investment and you will spend much more in repairs after a hefty $30,000 purchase than you will ever save in gas. I am back to America.

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    Reviewed Oct. 23, 2012

    I bought a 2012 Prius 3 last weekend. At night, I see a tripling of any light (headlight, taillight, traffic light) through the front windshield. The dealer said that Toyota should take care of this and not the dealer. I captured this on my point and shoot camera.

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    Reviewed Oct. 16, 2012

    My husband and I bought a Toyota Prius C (2012) a few months ago. I am blown away by the great gas mileage we get. On the highway, I have actually exceeded the mpg and I normally get around 65 mpg on the highway. City, I run at 55 mpg. My husband and I bought the Prius C because we wanted to save money on gas. We certainly are seeing the savings.

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    Reviewed Aug. 31, 2012

    I have read all the ways to try to increase my mileage in my 2008 Prius, but I am still at only 30-32 MPG around town. I tried to use pricy fuel additives to reduce carbon buildup but not even a 1 MPG gain. I believe this is just pure false advertising; and if not, here's my car to prove it. They said they as well have been unable to solve the problem.

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    Customer ServiceStaff

    Reviewed Aug. 30, 2012

    When my Prius accelerated in a YMCA parking lot, I was so shaken. The car could have killed someone on the sidewalk. Toyota's response was, "There is no problem, you were driving with your foot on the accelerator and the gas." No way. I can't believe how cavalier they were about sending me back on the road with this unsafe car. The service rep, Ken, at Mossy Toyota was great but the final answer to my problem was "so what?" No more Toyotas at this house.

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    Customer ServicePrice

    Reviewed Aug. 18, 2012

    I bought a 2012 Toyota Prius in March of this year. About 2 months ago, Toyota sent an Entune flash drive for me to install and update the Entune system. The flash drive locked up the Entune system. I called the customer service number included with the flash drive. They said to take it to the dealership where I got the car and they would install it for me. I took the car 4 weeks ago. They (after 5 hours) told me the computer to the Entune system had a glitch in it and would have to be replaced. They said they would order it and that it should be in within 1 week and they would call me. I gave them my cell phone number ; 1 week later, no call; another week later, no call; another week later, no call. I then took the car in for maintenance and asked what the status was on the repair of my Entune system. The lady said, "Go have a seat and someone will come and talk to you."

    Two hours later, I was told that they would have to order the hard drive to the Entune system and they kept the flash drive. I asked what happened to what they ordered before and that should be in by now. The guy responded that "Toyota canceled that order." Not only did Toyota in a roundabout way say they were not going to fix it, but no one at the dealership had the courtesy to even call me and tell me there was a problem and did not even try to reorder knowing I did not have what I paid for to use in this new car! They tell me that they have no idea how long it will take to get the new hard drive and that it was a nationwide problem! So why wasn't it reordered? Why didn't they do something to fix what Toyota broke?! No help from this department. I will never buy a Toyota car again and I plan to tell as many people about this as possible! That system cost around $2,000.00 – worthless!

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    Reviewed Aug. 8, 2012

    Glass Distortion - Toyota has agreed to replace all the glass as a good will gesture.

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    Reviewed Aug. 7, 2012

    The headlights on the 2005 Prius go out. The Toyota dealer Kona said they could on test them because they were working at the time when I brought it in. At first, just the passenger side went out and now, both headlights are going out. This is a life threatening and a major problem. The Prius is just not a safe car to drive at night. Recall, recall, recall.

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    Customer ServiceCoverageStaffReliability

    Reviewed Aug. 1, 2012

    This matter is not about money but my son's safety and I am seeking any help I can to get it resolved. I am a very loyal Lexus/Toyota buyer. I have purchased or leased them for me and my family members, employees and business partners since the mid-80's. If memory serves me correctly, I have acquired or influenced the sale of more than 20 Lexus/Toyota vehicles. Today, my wife is in a 2011 RX and I drive a GX470. The reason my son wanted to buy his first car with his money from Toyota was due to our family experience. I've taken notes of all my conversations so the facts are verbatim comments. On June xx, 2012 my son, Ryan, purchased a 2012 Prius from Camelback Toyota. He needed a car for a summer intern job and his last year of college back east. We drove the car cross country at the end of June and arrived in Stamford on July 1. There were no issues with the car on that trip.

    On or about July, he began to notice a cloudiness in the windshield at the edges and a distortion in the glass that was later described to me by a Toyota Greenwich Service Manager (Matt **) as "fish eyed". That dealer acknowledged the problem and attempted to use a clay compound to correct the blurring to no avail. They also applied a degreaser - also to no avail. These blotches appear on all glass surfaces and he could not figure it out. He called a field specialist (Joel), the Area Toyota Factory Rep who was in the area and came to look at the car. He concluded that the glass was not defective, that the cause of the distortions was external and/or environmental and not covered under warranty. Matt informed me of his decision and gave me this number as a claim started. Matt also told me that his phone call to the Camelback Service Manager to discuss the matter was never returned (as of Aug 1, 2012).

    Matt was excellent and he said it was his opinion that something had caused the problem when the dealer (Camelback) applied the paint sealer (Zaktek) or the window tint on June 5th. He said it might be overspray or a defect in aftermarket tint. He suggested that we take the matter up with Camelback. I called Camelback, Kim ** and told her the story and she got her SM (Ron) involved who contacted their Toyota field rep (Jason/in Denver). Kim told me that when she spoke with Jason that he indicated if the car were in Phoenix that they would fix it. I was relieved. Next, I got a call from Kim saying Jason spoke to Joel and now was taking the line of no warranty and if we wanted to do anything, we should seek arbitration. Kim then gave me the CEC number to call in order to seek arbitration. I spoke to a woman named Melinda who could not find that claim number and said it wasn't a database she could access.

    Kim then called back and suggested a man named Richie ** had overheard the conversation she was having and said I have a friend in CT that owns a dealership (Charles Toyota) and to call the GM (Harold **) and he will take care of Ryan. Figuring nothing ventured nothing gained, I called Harold. He called me back (July 30) and he said he couldn't do anything unless he spoke to his SM (Bernie). I spoke to Bernie (Aug 1) and he said something didn't add up in the story. He asked if they had tinted the windows or used any paint sealants. I said I knew that they had used sealant (Zaktek) but had to confirm the tint. I called Matt and he said they did tint the windows on June 5. Bernie said that those windows are already treated in the manufacturing process and that they should never be tinted and that could well be the problem.

    Bernie also said he couldn't believe that Toyota wasn't standing up to the problem with a car that had less than 4,000 miles on it. He offered to call Joel and Jason and see what they said ear to ear. He called back and said he didn't hear from them and he says if Camelback put aftermarket tint on the windows then Toyota is going to wash their hands of it. I went online, looked for other incidents reported and found a site called PriusChat. There are other references to what sounds like the same window distortion problem and similar - sorry not covered, you will have to arbitrate - answers from Toyota Field Techs. I'm pulling out all the stops and reaching out to sales people I have bought from in the past, colleagues who work for Toyota and anyone else who can help me resolve the problem.

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    Punctuality & Speed

    Reviewed July 10, 2012

    Misdiagnosis by dealership - My 2008 Prius lost its interior monitor overnight. The dealership said they checked everything out and that I needed a new/refurbished monitor display. The cash upfront for the part was $950 for the refurbished monitor. Two days later, the car does not start. I diagnose a shot battery (4 years old). Only Toyota carries that battery, $266.00. They installed the battery and display is back (the old one is still in the car). I believe that as the battery becomes more and more stressed, the car computer begins shutting down non-essential items, such as the display. Now to go back to the dealer and get my $950 back.

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    Installation & SetupPunctuality & SpeedReliability

    Reviewed June 28, 2012

    I have a 2010 Prius (first in the new model style) and I'm generally happy with it. It is reliable and has excellent mileage. You do need to replace the tires with the low-rolling resistance tires or you will lose 5 to 10% of mileage. The big issue is the regular services required. Most of the time, when I go to a dealership to get scheduled service, I wind up having to take about three hours out of my day. This is for an oil change and regular service. Given that I commute over 100 miles per day, this means that I have to do this every couple of months and it gets really annoying. Today, I had to cancel a dentist appointment because I brought my car in at 9:30 am and it wasn't ready for me by the 12:30 pm appointment. This fact will give me pause before I next come up for replacement of what has otherwise been an excellent car.

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    Reviewed June 28, 2012

    After I filled my tank (of the 2008 Toyota Prius), the fuel gauge bar did not increase. Now, I have to use the odometer until my service appointment is available.

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    Customer ServiceStaff

    Reviewed June 25, 2012

    The sound and reception of the 2012 Prius level 4 is the poorest I have every heard on any car, from compact to luxury. It sounds like sometimes it's in a can and the bluetooth phone sound is as poor. I am grossly disappointed and would have considered other options if I had known how bad the system sounds. Most friends who have experienced my car say the same thing and people who call me while driving also complain that when I speak, it sounds like it's from a can. Very poor!

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    Reviewed June 15, 2012

    I bought a 2009 Toyota Prius from the above dealership in February 2009. About 2 1/2 months ago, I was starting my car to leave the grocery store. I noted that my brake light came on as well as my ABS and VSC. I thought it must just be a fluke, so I turned the engine off and restarted it. It was still there. I began to drive towards my home and the car was very hesitant to accelerate. You could definitely feel the drag of the brakes. Also, I could not control it very well. It would drag me to the left and then to the right. I had a very hard time stopping it at stop lights. Sitting at the stop light with my foot on the brake pedal, my car lurched forward suddenly as if someone has stepped on the gas full speed. I had to literally stand on the brake pedal with both feet to stop the car approximately 6 inches from the rear end of the car in front of me.

    I finally made it to the dealership (I had called ahead and told them what was going on and they told me to bring it in.). They kept my car for about a week, checking everything and resetting something. The lights finally went off and my car began working normally, but they could not tell me what had caused the problem in the first place. I was a little afraid to drive it, but I love my car. Then today it did the same thing again. Leo at the service department seemed to try to put words into my mouth that this was one of those issues where you hit a bump and for a second your car sort of lurches. I told him in no uncertain terms that I do have that problem too, but I am not so worried about that. I made it clear to him exactly what was happening and that it is a very serious safety issue. I cannot brake when I want to and then it takes off, lurching towards the car in front of me, with me holding my foot on the brakes as hard as I could.

    I took it back to them tonight and dropped it off. I told him this has got to be fixed and that I am not paying for this. This is something Toyota had better look into because I've read hundreds of the same complaint on the internet, many on ConsumerAffairs. I hope they find the issue and do a recall to fix all these problems with the brakes before someone is killed. I am 63 years old and my husband is 69. We live in the Washington, DC area and I have to drive about 20 miles on Interstate 66 twice a day, which is dangerous enough without having these braking issues. I hope you will contact Toyota about this and make them fix this problem for everyone who is having this issue. They said they'd never heard of this problem. I told them they need to start looking on the internet.

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    Staff

    Reviewed June 2, 2012

    Both of the keys for our 2006 Prius do not work when we try to open or lock our car. The button to press to open the car on the keys are depressed and do not bounce back. Because of this, they are using battery power. Even when we put in a new battery, the open and close on the key does not work. The person at the dealership told us that eventually the key will not even start our vehicle. We were told we had to buy a new key and have it programmed for our car. Has anyone else had this problem and how have they resolved the situation? We are concerned that this will happen to a new key and we will again have an added expense. Also to avoid this happening again, what is the suggestion to avoid having the open area on the key to become permanently depressed? Could it be that too much prolonged pressure caused this?

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    Reviewed June 1, 2012

    2010 Prius electrical issues - First, let me explain. My friend said his Prius wasn't "acting" right. He had to do a lot of driving this week, so we swapped cars because I just had some in town stuff to attend to. First off, I already knew about the braking issue; when hitting a bump the car would lose brakes for a few seconds. Well, I hit a big bump and lost brakes for two blocks. Luckily, it was level so I used the engine braking feature while pumping the brake pedal continuously. Then both low beam bulbs failed, about 3 hours apart from each other.

    I ran down to the local auto parts store, put the new bulbs in and the next day, after about 20 minutes, they both blew at the same time. So I went back to the auto parts store and made sure I got original equipment bulbs. They lasted about a day and then while using the high beams, the high beams started to flash on their own. I pulled over just letting it run and randomly flash its high beams, and then they blew. Luckily, I was within walking distance of my house, and the store owner allowed me to leave the car there overnight.

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    Reviewed May 31, 2012

    2007 Prius Headlights won't stay on - This post is pretty much the same as the other 100. Prius owners/operators are all having the same problem with their headlights. What concerns me, is after 3-4 years of complaints, Toyota has not chimed in with a solid solution. Actually, Toyota and/or any of their thousands of service personnel have not provided a solution to what appears to be a mega problem.

    Toyota, this is my 7th one, I love them, but, someone needs to provide a solution. We (owners) are willing to have our vehicles fixed, by ourselves, or at one of your dealerships. Toyota step up to the plate and resolve this issue. We challenge you.

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    PricePunctuality & Speed

    Reviewed May 6, 2012

    On May 4th, I was driving from Las Vegas to San Diego when all of my interior electrical components began to flicker. This was then followed by my car losing all ability to accelerate! I pulled over to the shoulder, let the car sit for several moments and then turned it back to try to make it to a safe location. A black Prius with no lights on a small shoulder in 100% darkness doesn't leave you feeling too comfortable. Toyota roadside assistance towed my car to Findlay Toyota in Henderson, Nevada. The next morning, I was told that they could mimic the problem, yet all their diagnostics were saying the car was fine (Please note that I don't live in Vegas, so I had to pay for a hotel while they tried to figure anything out).

    After a few more hours, the dealership offered me a five-day rental car, while they waited for a Toyota Corporate tech. to try and analyze the data. With this being said, the dealership did not think this could happen until at least the 8th. All of this was a mess considering they wanted to charge me for the rental car because they were unsure if whatever was wrong was warranty related. I have three separate full coverage warranties on this car. Great! I have a car that doesn't work and no one knows what is wrong with it. With all of this being said, I had taken my car to Toyota of Poway several weeks earlier telling them that the car was almost stalling every time it went from gas power to hybrid power. They ran their $178 test and told me nothing was wrong. Maybe a slightly worn belt was causing this to happen. Funny, considering I was stuck in a desert with a broken car two weeks later. Thank you, Toyota, for not knowing how to diagnose your cars' problems.

    The end result is that I am in San Diego with a rental car that needs to be driven back to Vegas to be returned, with no solution to my Prius problems in the foreseeable future. Please note that I just bought this car as a used Toyota certified vehicle three months ago! I hope Toyota reads this and decides that they'll ship my car back to San Diego free of charge until they can figure out what's wrong with their certified used car that they sold me! (Or perhaps they can get real mechanics that look at cars instead of just plugging it into a computer that's supposed to diagnose everything). I'm very, very disappointed with my lemon and Toyota!

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    Price

    Reviewed April 30, 2012

    My Toyota Prius’ headlights are going off and won’t come on; then all of a sudden they do. It’s very dangerous and apparently very expensive to replace. I wish I would not have bought it. I have only had it a week. Why won’t Toyota fix this defect? And now I will try to sell it, I guess.

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    Reviewed April 24, 2012

    I just returned from 4 days at our cabin to find my wife's Prius battery dead (this is second time). It has about 15,000 miles. I contacted the service dept at Rudy Luther Toyota and was told to expect this and in the future, to disconnect negative cable to battery. Initially, they thought I had some switch "near my knees", but they decided I did not have that feature. You have to be kidding!

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    Price

    Reviewed April 24, 2012

    The driver's side headlight of my 2005 Toyota Prius goes out after approximately 36 seconds. It just turns off. It does it every single time. I can turn them off and back on and I get both headlights for approximately 36 seconds and poof, it goes off. I have replaced both bulbs and that has no effect on it. I have seen numerous accounts and complaints of this online and judging from the costs quoted, I cannot afford to repair this. This is a recall issue and needs to be addressed as one. Why is this not being addressed? It is clearly a safety issue and it is clearly happening in mass numbers!

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    Coverage

    Reviewed April 20, 2012

    I own a 2008 Toyota Prius Touring car and I have had 2 auxiliary batteries die on me in 4 months time. The first battery lasted about 4 years and the 2nd battery died 4 months after the first battery was replaced. Maita Toyota has replaced the 2nd battery at their cost but neither battery should have died in the time frame they did and that battery is not covered under the warranty or the extended warranty that I paid extra for. I paid cash for my car and I feel like it was a waste of money buying that car.

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    Reviewed April 16, 2012

    My HID headlights on my 2007 Toyota Prius continue to go out. I will turn them off and back on, and they will work for a few minutes and then back out again. Toyota will not do anything about this. I have seen that the HID could be corroded or the computer module could be burnt out, both costing a significant amount of money. Where is the recall?

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    Punctuality & Speed

    Reviewed April 9, 2012

    Nav system gets lost: We call her Gypsy. She gets lost. While driving the interstate straight from point A to B, she tried several times to get us to exit the highway. Twice I followed her direction, make the turn, and was told to make a u-turn. The arrival time display is sometimes hours off. It is very hard to read compared to my Garmin. I wish I hadn't sprung the extra money for it, but my wife wanted the back-up camera. To do it over again, I wouldn't buy the Nav System.

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    Reviewed April 3, 2012

    The MFD on my 2004 Prius has failed and I am extremely unhappy about it. The local dealership told me they are powerless to do anything about replacing it free of charge, so I am appealing to Toyota as a corporation to make this right. Given what we've been through with recalls on this car, albeit unnecessary in my view, I don't think I should have to pay $3,000 to replace a part that hasn't been abused and over which, I have no control. Please advise as to how you plan to proceed and thank you in advance for your time and consideration.

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    Reviewed March 24, 2012

    I have had problems with the headlights on my 2008 Prius. The first time the problem showed was when my wife was going to work and the lights simply would not come on. I brought the car to the dealer and they kept the car overnight for parts to be sent in and gave out a dealer loaner. The problem seemed to have been fixed. After some time I found that my wife had trouble getting the lights to come on again and I was able to remedy the problem by cycling the high beams on and off. Well that was several months ago and the car recently passed state inspections.

    Last evening, on a trip to South Carolina in the rain at night, I tried to use the high beam headlights but they both failed to come on. The high beam indicator on the dash was lit but the lights did not come on. So now, I will have to take more time to take this vehicle to the dealer for headlight issues again. I have just under 50,000 miles on the car, like it but feel this issue with the headlights will be my breaking point on recommending this vehicle to anyone and my keeping it too much longer. This is a dangerous issue and needs to be addressed.

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    Reviewed March 22, 2012

    I have a 2006 Prius with hybrid battery, water pump and catalytic converter failure. The car initially was taken to the dealership in December of 2011 with under 100,000 miles due to check engine light. The car returned to shop on February 27th. Toyota agreed after a heck of an argument (goodwill, they say) to pay all but $400 of battery replacement. The car was in the shop for three weeks for battery replacement. I drove two miles up the road and warning light came on again! The car still needs $2100+ catalytic converter replacement. This is a $6500 worth of work on 2006 car. Buyer beware. You should really seriously consider maintenance costs before purchasing a Prius!

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    Reviewed March 22, 2012

    I was driving home about 10pm in snow when my headlights just fell and pointed to the ground about 20-30 feet in front of the car. This made driving very dangerous since I could not maintain a safe speed to keep others from coming up on my bumper. When contacting two different dealerships and got only an "I have no idea what your problem is, but if you bring it in, we will look at it for you". They told me the Automatic Leveling Device for HID's was corroded (well no wonder look where they placed it, inside the wheel well, where water gets in). I found out on the internet what the problem was and both dealerships said they had no idea what was wrong. $100 to diagnose the problem, $425 for the part and another $105 to repair it.

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    Reviewed March 19, 2012

    Wow, what a disappointment in my 2011 Prius. It appears the traction problem has been around for several years with nothing done by Toyota. It is a real safety issue. My Prius completely cuts power as soon as the tires lose traction. I have a steep driveway which need a bit of speed and momentum to make it up when the driveway is icy. I have other two wheel drive cars which get up just fine, but as soon as the Prius senses a loss of traction, all power is cut no matter how far down the accelerator is pressed or how fast one is moving. I can see this being a huge problem on a busy highway! Maybe, Toyota will address the problem after a few people are killed and a class action law-suit is filed.

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    Reviewed March 18, 2012

    I recently bought a Toyota Prius from a South Coast dealership in California and besides the fact that the navigator just locks on me all the time, the performance of the car is horrible. I drive 20 miles per day and due to rush hour, not more than 45-50 mph. A full tank of gas only lasts me for six days. This is worse than my six years old car.

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    Reviewed March 11, 2012

    Headlight issue for my 2007 Toyota Prius - My headlights just started going out at random in the last two weeks. First, my passenger’s side headlights went out. I was pulled over for no headlight on my way home from work two nights ago, and was given a warning. Right after pulling away, my driver’s side light went out. This is very dangerous. I knew nothing about this problem, or that so many others were having this issue until today, or that there was a lawsuit! Unfortunately, to file a complaint was May 2011, but I just started having the problem, and knew nothing of it before that deadline. What should I do.

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    Installation & SetupPriceStaffReliability

    Reviewed March 1, 2012

    My 2007 Prius driver's side headlight died in 2009, exactly two years after I bought the car. Fortunately, it was still under warranty, so no cost to me. Now 16 months later, the same bulb is flickering on and off (mostly off) when not set for brights and I was stopped by the cops. Twenty four hours to get it fixed (are you kidding?) and I know if I go to a dealership, the bulb itself costs $400. I've read consumer complaints about this all over the internet that sometimes it's the bulb itself that's defective and sometimes some other part that controls the headlamp. Whatever. Toyota needs to do a recall or make it policy to replace at no cost to the consumer. If they won't, I will buy an after-market bulb and have a regular mechanic install (I've read it shouldn't take more than 1/2 hour), if my son can't do it himself.

    This is a case of highway robbery and cause for a class action lawsuit, in my opinion. I'm going to fight it out with the dealership that supposedly supplied a new bulb because I shouldn't have to pay for it. Headlight bulbs are not supposed to die in two years.

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    Customer ServiceCoverage

    Reviewed Feb. 29, 2012

    We brought our 2007 Prius in for the 50,000 miles service. I told the technician that the driver's side headlight needed to be checked since I noticed it blinked off and on sometimes. The problem started happening a few months ago. He called me at work to tell me that it would be another $250 to my bill to replace the one lamp. We are not covered under the free replacement because we are 229 miles over 50,000. Unbelievable! They have a faulty product that obviously reared its ugly head before 50,000 but Toyota won't fix their mistake. I'll think twice about buying another Toyota. This seems really unethical.

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    Reviewed Feb. 29, 2012

    I am so disappointed with the way Toyota has changed on the 2011 Prius. We bought a new 2011 in January 2012. We were totally unaware that you had dumbed down 2011 models. We traded our 2008 Prius that we loved for a car that is tolerable.

    Only 1 door can be opened using the keyless entry, not so on our 2008. We bought the Navigation System because the back up camera was not available on the 2011 Prius without, our 2008 Prius came with a back up camera standard. We were not advised about the door locks at the time of sale, and about the back up camera only after we bought the Nav System. No pamphlet, no car on the lot. I do not trust Toyota to be honest anymore.

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    Reviewed Feb. 25, 2012

    I have replaced my headlight bulbs 4 times in the last year. This seems quite excessive and they are very hard to get to. Why do they keep going out?

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    Price

    Reviewed Feb. 23, 2012

    The display on my 2004 Prius 2nd Generation works sporadically. When I start the car, the computer control in the middle will not work. If I press the climate button, nothing happens and the display states "Check the connection of your air conditioning". If I hit the audio button, it will display "Audio Off" yet the radio will work. I can control the audio and climate from the steering wheel. After driving a while the climate and audio control on the computer will eventually turn on and start working. Has this happened to anyone? Is there a solution? I'm thinking the computer will have to be replaced and probably cost a fortune.

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    Punctuality & Speed

    Reviewed Feb. 22, 2012

    So, Toyota "Denies the Claims" but settled (Why was this ridiculous settlement accepted?). For one: the ECU will be replaced! That's an indication that there's a manufacture problem, period! Two: extend the warranty to 5yr/50kmiles? Give me a break - by the time I heard of this, it was past both deadlines. Except for seeing other Prius drivers flashing lights off/on at night, I thought I was the only one with this problem.

    Now, there are countless owners with this problem and no recall! Toyota has demonstrated their colors to me: I will never purchase another Toyota! Btw, I've called (today) the Toyota Customer Service. They informed me that Toyota doesn't believe this is a problem (for them to handle).

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    Customer ServiceInstallation & SetupPricePunctuality & SpeedStaff

    Reviewed Feb. 22, 2012

    I bought a used 2004 Prius from a private party. After a week or so, I started having problems with the braking system. The following indicators on the dash came on: brake, ABS, VSC. Although the car would stop, the anti-lock brakes would not work and when I am in stop & go traffic, the brakes grab very abruptly when the brake is depressed. If I barely release pressure on the brake pedal, the car tends to move forward abruptly and causes me to hit the brakes hard so as not to hit the car in front of me. It is not only very nerve-racking for me, it must also be very annoying to the person behind me.

    I first took the car to a local mechanic and he connected his diagnostic reader to my car and said that the problem was some type of stroke sensor. He cleared the code and the indicator lights turned off and the car behaved normally. This only lasted a few days and the lights came back on with the same braking conditions.

    One day while driving to work early in the morning on wet pavement, I had to brake hard due to a sudden freeway closure up ahead. The wheels locked up violently and I almost lost control of the car and came within inches of rear ending a car in front of me. A few days later, I received a recall notice on my Prius due to some kind of pump problem. I decided to take it to the Toyota dealer to have the recall issue taken care of and to have them look at my braking issue. The dealer said they would charge me $105 to diagnose the problem and if I decided to get the problem fixed, they would discount the diagnostic service fee. The next day, they told me that the problem was the brake stroke sensor and that I also needed new brakes (badly worn). I agreed to get the brake stroke sensor and brake pads replaced (over $500).

    The next day, the dealer called me to tell me that they had replaced the stroke sensor, but that it had not remedied the problem and that further diagnostics would be needed to find out what the problem was. I went to the dealer to argue about (and bring evidence) to show that this was a common problem with the Prius (found several instances on the Internet) and that Toyota should be stepping up to the problem by recalling the affected cars. They finally agreed that they would not charge me for the stroke sensor and they would keep the car for a few days to do further testing without charging me more for the service. A few days later, they told me that the problem was definitely the Skid Control ECU, which would cost me over $2300. I told them that I did not have that kind of money and that I needed my car back. They ended up charging me around $400 for all of the service and claimed that they had not charged me for the stroke sensor, but would have to charge me for the labor of replacing the stroke sensor. Basically they made me pay for the labor, but not the part because it had not taken care of the issue with my brakes.

    I decided to purchase a used Skid Control ECU from eBay and install it myself. I went through three different ECU modules and none of them remedied my problem. I then took a known good ECU module off my brother's 2005 Prius and installed my ECU module into his Prius and the problem cleared for a few miles and then the lights and braking condition came back again. On the other hand, my brother's Prius with my bad ECU module is working perfect without any problems.

    The problem I have is that I have no way of knowing if the dealer ever really changed the stroke sensor since they did not give me my old one back (and I did not ask for it). I also feel that Toyota should have a recall on this because it is well documented (http://priuschat.com/forums/gen-ii-prius-care-maintenance-troubleshooting/53252-brake-problems-stroke-sensor-dealer-service.html) that this is a known problem and not just a random failure. The service manager at the dealer even told me that every time he has seen this problem, they have changed out the stroke sensor and the problem was repaired.

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    Customer Service

    Reviewed Feb. 16, 2012

    Six times in the past six weeks my 2010 Prius 50000 miles has lost power overnight requiring a call to AAA to start it. I have had it to Toyota service each time. I have been given guesses, but no reason for this. It happened the morning after the battery had been charged. The current solution is installation of a (trickler) which must be plugged in each night and unplugged each morning. This is not a satisfactory solution. Everyone I have seen at Toyota has a guess as to the cause, but only this makeshift solution. This is my 6th Toyota and the first to cause trouble. It is also my second Prius. I want the car fixed quickly.

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    Price

    Reviewed Feb. 15, 2012

    I purchased a new 2012 (and expensive) Prius V (generation 3) Wagon, equipped with an HD radio system. Problems with the quality of the radio include static, echoing sounds, bursts of loud volume, and sudden loss of signal. I took the car in to the dealership for service. The dealership, Toyota of Marin, said that Toyota Corporate said that the radio is operating, as it is designed to function and there is nothing they can or will do about it. The dealership did not tell me about the poor quality of the radio and that this would be the norm. It does not matter which station I am listening to, whether the HD function is on or off, or where I am. The quality sound problems happen anywhere and everywhere. The dealership said it was the strength of the signal, but I have never had any reception problems with my previous cars and I have been traveling the same routes for years.

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    Reviewed Feb. 13, 2012

    They intermittently go on and off. There is no solution and nobody is doing a thing to fix this. Hey, Obama, fix this. This is a real shovel ready job, dig a hole and bury this tin can. What a joke. Look at this issue, everyone. It's unfixable. Toyota have fixed it so you can't fix this yourself. The dealership can't seem to fix it by all reports and we are all out of money for nothing! Sounds like another fine product. Just when the car is paid for, it starts to fall apart.

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    Reviewed Feb. 12, 2012

    The head lights go off randomly, one or both. It's a hazard.

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    Reviewed Feb. 9, 2012

    Lights go out after about two minutes of operation. Big disappointment.

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    Reviewed Jan. 23, 2012

    The light issue with Toyota Prius's is truly an issue. I have a 2005 and a 2008 and both have had issues with the rear lights and the 2008 has had one headlight replaced already. I think it is time for Toyota to implement a recall on the vehicles and take care of these problems. I have also noted how many other Prius I see on the road with one or both tail lights out. It's amazing, at least 2 or 3 a day. Time for the government to step in again and put Toyota on the block and whack them a few times and get them to address this wiring or socket or lighting issue.

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    Reviewed Jan. 22, 2012

    I have been driving my '04 since new and put 172K on it. The car has been trouble free except brake leds failed at 110K and now the digital display ( Speedo, fuel etc.) has gone out. Overall, a very low expense car. I forgot the inverter cooling pump did go out and I was reimbursed in full. Living in Hawaii has no doubt been good for the lack of issues. I do not baby the car. I am typically the first one out from the light and love passing a big SUV with the engine off.

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    Price

    Reviewed Jan. 11, 2012

    My 2005 Prius has had headlight failure problems and the driver’s side headlight bulb was replaced about a year ago. The driver’s side headlight continues to turn off and the passenger side headlight also now turns off. At times they both turn off. Switching the lights off and on while driving at night to try to get the lights to come back on is frightening. We have talked to our Toyota dealership and they noted that there are multiple issues that could be causing the problem and to repair/replace everything that might be causing the issue would cost more than $1000. They also noted that the issue can reoccur even after all the replacements. I am looking for a warranty for the replacement. If I spend this much money, I want to be assured that if it reoccurs in the next 3 years, that the repair will be covered. Otherwise, the repetitive cost can be prohibitive.

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    Reviewed Dec. 29, 2011

    In November, we purchased a 2011 Prius with GPS. We have used a hand held Garmin for 5 years and expected the built in to be much better. The voice control on the Prius is useless and when the car is in motion it is the only way to use it. When trying to find "dining", you must choose "nearby" or "on the route". For nearby we only get restaurants within a block or two. Anytime we are on a freeway, we get there are none on our route. Even when we have programmed a route, we have been given wrong directions. The Garmin is far superior. Of course, we can't do anything about it. I am just surprised that none of the reviews have mentioned the poor GPS system. We would not have bought a Prius with it and spent a large amount of money on it.

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    Customer Service

    Reviewed Dec. 28, 2011

    My Toyota experience as reported to the NHTSA, which may be of interest to anyone thinking of buying a Toyota. This was the first incident. It happened again last week.

    Entered on 07/04/2010 at 06:44:26 EDT (GMT-0400) by ***@***.gov:
    Subject: Toyota 2007 Stuck Accelerator

    Comments: I own a 2007 FJ Cruiser. I live in RI. I have a degree in mechanical engineering and a law degree. On Monday, I was accelerating down an on-ramp. When I reached 50mph I had to "punch" the gas pedal to avoid a tractor trailer. When I took my foot off the gas pedal, the pedal stayed stuck to the floor. I pumped the brake a few times and nothing happened. I moved the shifter to neutral but the truck did not drop out of gear. The truck was still accelerating at full throttle. I moved the shifter forward and back, probably through several gears and nothing happened. I tried to feel around the base of the gas pedal for obstructions. I also hit the gas pedal with the ball of my foot about three times but it did not move.

    Finally, I moved my foot around the side of the pedal and began kicking it. I believe the pedal came unstuck at this point and the truck dropped into neutral and I was able to slow down. Fortunately, I did not hit anything. Toyota Corp told me to drive the car to the dealer the next day. The dealer said they would be able to retrieve data from the on-board computer, showing position of the pedal and shifter, among other things. Later the same day, they said the car was ready for pickup and there was nothing wrong with it. They also told me there was no data available on the computer, which they told me meant nothing went wrong. They also told me if I shifted the car into neutral while the accelerator was depressed, the computer would record and "event." They also told me if I moved the shifter to neutral, the truck would shift to neutral without fail.

    In essence, they told me I was lying. Finally, they told me there was nothing else they could do. I called Toyota corporation several times and they told me there was nothing more they could do. The floor mat was unhooked and may have been a contributing factor but no one has been able to demonstrate to me how the floor mat could cause the gas pedal to be stuck in a completely depressed position. Now, I am concerned that there are not only problems with accelerator but also with the on-board computer which the dealer claims did not record any "events." I am at a loss as to what to do next. Any guidance you can provide would be greatly appreciated.

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    Staff

    Reviewed Dec. 17, 2011

    We own a 2005 Prius. The headlight on driver side would go out. We would turn off then on, and the light would stay on. Finally, when I took it to Toyota to replace the bulb ($239), the service person informed me that there was a computer module that burned out and needs to be replaced ($359 & $150 labor). If this happens on passenger side, then its another $700. There is no way for me to do it myself. The bumper needs to be removed, and the whole headlight assembly removed (the computer is attached in the back).

    I don't understand why with all of Toyota's technology, they couldn't figure out how to give me access to change a bulb. Oh, maybe its because its turns into a $700 job. This is a great car until things start to go wrong. You might as well give Toyota a blank check. We have maintained this vehicle well. Idrive 100 miles a day to work and felt this would be a car to have. I believe this model has a lot of design flaws and I believe Toyota knows that. Too many Priuses have with the same problems.

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    Reviewed Dec. 16, 2011

    My driver's side headlight goes out. Every time I use them, I turn the lights off and on again, and it will work for a few minutes, and then go out again.

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    Reviewed Dec. 6, 2011

    Hi. I have a 2000 Toyota Prius and I can not remove the key from contact unless I unplug the battery. I can't drive the car.

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    Reliability

    Reviewed Dec. 1, 2011

    We have a 2006 Prius. The skid alarm goes off when I'm on dry straight, and sometimes, dry curvy pavement. And sometimes, the car puts on the brakes to control the skid. This is very dangerous since there is no skid. If the only the alarm sounded, it would be irritating, but since the computer also tries to correct the skid by applying the brakes, it is dangerous.

    I visited three dealers and they recorded the visits. I took it to Berkeley, Placerville, and Carson City. They found no error codes and couldn't reproduce the alarm although I pulled into Placerville with it going off. Of course when one stops, the alarm stops. The false alarms have lasted through a set of new tires, balancing the tires, rotating the tires and all of the obvious fixes. I want it fixed or the skid alarm turned off. The dealers say they can't find how to fix the skid alarm and since it is a safety feature, they won't turn it off.

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    Coverage

    Reviewed Nov. 29, 2011

    I lost the right HID headlight on our 2008 Prius with 53,000 miles on it. I spent $165 on a replacement element from the dealer and changed the bulb myself. Thanks to a You-Tube instructional video. One week later, the other side died. I picked up another bulb and proceeded to change it out. I’ve had no luck this time. It would not illuminate. I dropped the car at the dealer for repairs. They called to tell me that it was the computer that controlled that bulb. Since I had the best warranty they offered at the time, I assumed it would all be covered. They told me that the computer was covered by the warranty, but the cause of the failure would not be. Moisture due to a leaking headlight assembly had gotten into the circuitry. The assembly was not covered! So $365 later, everything works. I will now be contacting the factory to file a complaint.

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    Customer ServiceCoveragePriceStaff

    Reviewed Nov. 17, 2011

    The car itself has been good up until recently. We have a 2004 Prius that was purchased new. We also purchased the extended 100,000 mile warranty. The air conditioner stopped working this summer. It was working, then I parked the car, and it no longer worked. We took it to the Lithia Toyota in Abilene, TX. After paying $136, they told us the compressor was out, they thought, and it would cost us a minimum of $2,500. They wouldn't know for sure until they started working on it.

    While picking up the car, we overheard the assistant manager tell another person the same thing, just on a different model of car. My problem is two different issues. We were charged for diagnostics to only be told they thought it was the compressor, which was obviously their standard answer. Then we took it to another automotive A/C place. They were told by Toyota that Toyota will not release the wiring diagrams to anyone. Thus, you are held hostage by Toyota who does not know how to diagnose or work on the air system.

    This car did not come at cheap price. We currently own a Tundra, Corolla and the Prius. We have also owned a 4Runner and were proud to be owners of Toyota vehicles. Now, however, it does seem that Toyota has joined the other big auto industry companies in putting the almighty dollar before the very people that keep them in business. Oh, and they told us the extended warranty that would have covered the air conditioning system had literally just expired. I believe that Toyota should be able to diagnose the problem, give a set price and not say, "This is for starters." I also believe that they should be able to diagnose without charging high fees. I do feel that the mechanics and the managers are not properly trained. I would like to have the A/C system repaired at a reasonable price, or they should release their wiring schematics to outside sources.

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    Reviewed Nov. 7, 2011

    I drive a 2006 Toyota Prius and the traction control has been driving me mad for four years now. I like my Prius. But the system completely cuts the power if a wheel slips in the slightest, either by turning, climbing small gradients, etc. This happens a lot especially when the road is wet. The red light comes on the dash board. Thank God that I have avoided all accidents so far. I don’t know when my luck runs out. Once, I went to make a left turn on a busy street and the traction control kicked in from some very minor slipping, and I was left stranded in the middle of the intersection with traffic coming at me. The drivers in the other cars can't tell that I'm stuck. It just looks like I'm not trying to move. I am planning to sue this Toyota Dealer at Cerritos, CA who doesn’t care once they sell you a car. They want to see the money first before they will look at the car.

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    Punctuality & Speed

    Reviewed Nov. 4, 2011

    I might as well jump in. I've owned my 2009 Prius for nearly two years now. It's a great vehicle for the nice part of the year, but it's nearly worthless and potentially deadly when conditions are right for loss of traction. Countless times I have turned right after stopping at an intersection in my neighborhood. If it has rained or snowed, traction is lost as I accelerate and there goes the power. The first few times, as a new owner, I didn't know what was going on and with the car partway into the lane with vehicles approaching from my left at the posted speed of 40mph, it was a miracle that I didn't cause a wreck. Now, I won't even attempt to pull out unless I have half a block or more of space. At this intersection, that can be a considerable wait.

    I experienced a new problem just a few days ago. With a late October storm dumping 8-10 inches of snow, I was trying to get home late in the evening. I was following the ruts of earlier vehicles and driving at about 15mph. As I went up a slight grade, about halfway up I realized I was going to have to give the car more power to make it to the top. I eased on the accelerator, one or both wheels broke free, the traction control kicked in and all power was lost. I ended up rolling to a stop with several cars behind me. Luckily, they did not run into me. After everyone had gone on around me, I attempted to get going again. No such luck. The tires slipped each time and power was lost. I eventually had to back down this rise, which was only an elevation change of about 25' in 60 yards and take a side street and a different route home.

    This technology may act just as it is supposed to, as Toyota says, but I can guarantee it's going to result in someone's death if it hasn't already. This is an obvious engineering defect. If Toyota is a responsible and caring corporation, they would put out a recall for all Prius vehicles and fix this problem. I wanted a Prius for 4 years before I got one. I'll never own another if this problem isn't resolved and I can't, in good conscience, recommend it to anyone who might be considering buying one.

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    Customer ServiceStaff

    Reviewed Oct. 28, 2011

    My 2008 Prius has been having issues with wiring. Since I first got the new car, my stereo has been working on-and-off. Sometimes, the dials will work, other times (like during long road trips), they won't. My solution (since I've taken it into the Mossy Toyota Dealership in Pacific Beach before and it hasn't worked) is to just smack the thing. Otherwise, the dealers say they can't fix it.

    The most recent wiring issue has been with my headlights. When I turn the lights on when I start my car, they won't click on, or flicker on & off as I drive. Sometimes, as I start driving, the lights will turn on, but anytime I use my turn signal, it switches off again. I took my car in to an independent body shop at first, who told me that the problem with my headlights was too complex for them. The dealer at Mossy Toyota Dealership in Pacific Beach called me a few hours later, after charging me $100, that it would be another $300 to simply look into the wiring issue because it was too unique. When I told him that I would be taking my vehicle elsewhere, he said that only 3 of his 30 guys on staff could even begin to try to fix the problem, and that I would be regretting my decision.

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    Customer Service

    Reviewed Oct. 25, 2011

    The gas gauge froze in my '09 Yaris with two bars left. I should have had more than enough gas to get to work but ended running out on the highway. The engine just died on me and I nearly caused an accident. I realized the gauge had not moved in some time so I added fuel and the car ran just fine. I called Toyota and they made the same excuse about not hearing about the problem even though I find plenty of information online.

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    Staff

    Reviewed Oct. 19, 2011

    I have owned my 2008 Toyota Prius for 3 years. I bought the car new for my wife. Within a year of owning the brand new car, the passenger side headlight began to go off and then would come back on in a few minutes. Then, it would go off again. I took the car to the dealer. I was told that I was out of warranty because of the mileage on the car. My wife drives an average of 150 miles per day in the car, so miles add up. That is why I purchased a fuel efficient car known for lasting a long time. When I pressed the issue, the Toyota dealership fixed the problem free of charge.

    Then, the driver's side headlight began doing the same thing. This is happening at freeway speeds in the dark, and is extremely hazardous. I again took the car to the dealership. I again had to press the issue because of mileage on a car less than 2 years old. Toyota took care of the problem. Now at year 3, the driver's side headlight is once again going off while driving. Now far out of warranty according to Toyota, I went to the Toyota dealership and purchased the headlight bulb myself for $168.00. It took me about a half hour and some skin off my knuckles to replace the bulb. This is ridiculous. I'm sure the passenger side is due to blow now, based on past experience, and probably while flying down a dark road. What can I do to get this fixed to work safely like a 2008 technology car should work?

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    Reviewed Sept. 28, 2011

    My 2008 Prius JTDKB20U983381035 had a total electrical failure (all lights and dashboard) at night driving 65mph on a 2-lane rural highway. It was off for 30 seconds and came back on when high beam flasher was used. Again, total darkness. No reflected light available. I didn't know where the road really was so I slowed down. The lights came back on. Mark ** of Toyota said it was due to old headlamps?

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    Reviewed Sept. 27, 2011

    My 2008 Toyota Prius' headlights HID bulbs started to work intermittently half a year ago. I had to turn the light on and off continuously to keep them on but they go off in a few minutes (or dozens of minutes). It drove me crazy. I believe there is a design issue with the headlights and Toyota should recall it.

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    Reviewed Sept. 25, 2011

    I own a 2007 Prius. A friend of mine noticed that one of the headlights was out after a few years of ownership. When I turned the light on, it switched on and off. I took the problem to the dealership. They replaced both bulbs free of charge thankfully. Now, close to 100,000 miles, both headlights are turning off again. They will need to be replaced before my next inspection. And it is annoying and a hazard. Toyota needs to fix this headlamp issue!

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    Reviewed Sept. 21, 2011

    Having problems with headlights as well. Thought at first it was just an old bulb; but that is not the case. Turning on and off the lights fixes the light, but it keeps happening. I'm very disappointed with problem. I cannot trust the car anymore.

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    Customer Service

    Reviewed Sept. 12, 2011

    I recently purchased a used Toyota Prius (60000 miles). Almost immediately, we noticed one or the other headlight would go out. Eventually, we figured out if we turned off headlights with switch, they would come on. Last Friday, early morning (no sun, no moon) on our country highway at 65mph, both headlight went off simultaneously. Miraculously, I was able to stop without going off the road. After stopping for about 10 minutes, I decided to go on at a slow rate. In about 5 minutes, they both went off again. After another 10-minute stop (I am very shook up by now, I have an important appointment but scared to death with a winding 50 miles of Idaho canyon road in front of me), I found that the emergency blinkers work even when the headlights fail.

    I drove the next 50 miles with the emergency blinkers going that gave me enough light to make a stop if they both fail. 1 1/2 hours I am in Boise, now with street lights, etc. and they both failed again. I had contacted the dealer earlier when I had only experienced one light going off and they did not respond. I will contact the dealer again, but from reading on the internet, I don't see much chance of help from Toyota. What a shoddy piece of engineering and customer attention. I am certainly through with Prius unless, they can give me an engineering solution that sounds reasonable and well tested. This is definitely a life and death safety issue if you live out in the country as we do.

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    Reviewed Sept. 9, 2011

    My 2007 Prius headlight is making me crazy. They keep going out when I cannot even afford to replace them again. It costs hundreds of dollars, and is very difficult to do by yourself. You have to remove the entire bumper. Seriously? I am trying to dodge the police at night while singing the Wallflowers' song, "One Headlight."

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    Reviewed Sept. 7, 2011

    At first, it was only the drivers side light. Turning the lights off and on again caused the head light to worked again. Then, the passenger side started doing the same thing; the on and off trick still worked. Eventually, both went out even though the on and off trick still worked. Now, I just had both headlights replaced for $500. I had more than 50,000 miles on my Prius.

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    Price

    Reviewed Sept. 6, 2011

    We own a 2005 Toyota Prius. Recently, the steering made a grinding sound and then broke completely, leaving the car utterly uncontrollable. Luckily, no one was hurt in the failure, this time. We checked and found that Toyota had issued a recall for this exact failure, but they claim they had already repaired this car in 2006, obviously not.

    The repair bill is now topping $2,300, as the air bag sensors were damaged when the steering sheared off in my wife's hands. This car has been plagued with other issues including a door lock system that randomly locks us out of the car while it's parked in the garage and headlights that cost $150 each and require the removal of the entire front bumper to replace them.

    The car has less than 100k miles on it. IT has not been wrecked and is only driven around downtown Denver. I have owned 14 Toyotas in my life time, so I was a big fan, but the Prius has been the worst car I have ever owned.

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    Reviewed Aug. 31, 2011

    I bought a 2008 Prius and after three months, it blew up. The fire marshal said that the wire in the airbag was screwed up.

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    Reviewed Aug. 28, 2011

    I purchased a 2005 Prius. My Prius my only car and I drive it about 1000 miles a day. It currently has approximately 220k miles. The problem I'm having is that the dashboard lights do not come on and the car is difficult to turn off. I took the car to Toyota today and they witnessed the problem. I paid $120 for them to diagnose the problem but after putting the car on the computer, they told me that the problem was in the wiring. Please help me. I need to know where I can make a complaint.

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    Reviewed Aug. 21, 2011

    I had a 2002 Toyota Prius. The day we were to start out on a road trip, I received a recall letter from Toyota. I went to my nearby dealership, Mark Jacobson Toyota, in Durham, NC. They told me that in around 10% of the cars they had serviced for this recall, they had uncovered a more serious concern that had made the cars inoperable. I decided to instead get the recall taken care of in New Jersey where I would be spending a week with my parents. On August 3,2011, I took the car to Prestige Toyota in Mahwah, NJ. I told them about the recall and that on the way to the dealership my check oil light had come on. The next day I got my car back, they said they had reset the light and that the car seemed to be in good shape. I then proceeded on our road trip through NY, up to Maine. A few times, the oil light would come on as I was making sharp turns.

    On August 13,2011 as we were driving on Hwy 86 W in NY, we heard a loud noise and the car started rocking. I was able to pull over to the side of the road safely and called AAA. As it was Saturday afternoon, we were towed to a nearby garage, but could not talk to anyone until Monday morning. On Monday, we were told that the garage does not work on hybrids. We decided to have the car towed to the nearest dealership in Elmira, NY.

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    Reviewed Aug. 15, 2011

    I have a 2006 Toyota Prius with HID headlights. The right headlight failed in 2010. I replaced both bulbs and they worked good for about a week. The right one failed after that again. When turned off and on again, it comes on for about 30 seconds.

    The left headlight has worked fine until 2 nights ago, when it went dead at night on the highway going 70 mph. It was complete darkness!

    Toyota really needs to recall these lights and take responsibility for the big and possibly deadly flaw in the design of the HID headlights.

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    Reviewed July 27, 2011

    Just now, going a slow speed in my neighborhood, I turned the car left into my library parking lot. I then made a quick right into the last remaining space on the right side of a row of cars. My 2010 Prius accelerated by itself. Though I depressed the brakes hard and seemingly far down, I crashed into the wall ahead of me anyway.

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    Reviewed July 12, 2011

    Toyota Key Instability Problem

    Here is another problem that the Toyota company has ignored. A rather strange one.

    The Corolla Verso and the Prius models both use the same kind of electronic key which has two separate functions : to start the engine and to open and close the door locks.

    My Verso is four years old and almost from the beginning the keys malfunctioned in a strange and undesirable way. I reported this every time I took the car for service but although the dealer's service was impeccable in every other respect no notice was taken of the anomalous behaviour. They tell me no one else reports the same problem and, smiling, politely imply I am mistaken in my observations. (Or that they don't care).

    I have exchanged lengthy correspondence with Toyota at local, national (Spain), European and headquarters' levels - up to and including the president's office. They are all unfailingly polite but finally unwilling to recognise the problem.

    Which is that every so often the key spontaneously sends a signal to either unlock or lock the doors.. i.e. without the buttons having been pushed or even touched. In many cases it was certain that there could not have been any accidental button pushing while the key was in my pocket. Touching or stroking the plastic body of the key (away from the buttons) may sometimes have been associated with this effect which makes me suspect possibly an electrostatic influence on the internal circuit.

    It is not possible to deliberately provoke the anomalous behaviour nor to predict when it will occur and it is very irregular : sometimes happening several times in a day, sometimes with a long interval between events. No apparent correlation with ambient temperature or other conditions.

    The key I am currently using shows the effect very strongly and it is obviously very unstable. The most recent instances of unprovoked signalling have occurred when walking or standing a few metres from the vehicle which had been parked unused for several hours ; the key being loose and unencumbered in my pocket. In one case in fact, having just been removed from my pocket and being held loosely in my open hand, my fingers nowhere near the buttons, the key sent a signal all by itself to open the doors. On this occasion the event was witnessed by my wife (who had previously been a bit sceptical).

    The first key that showed this problem many times eventually gave up the ghost and the door control stopped working altogether. (Engine start is not affected). It was examined at the dealer's who offered no explanation, merely confirming the key was kaput.

    If the failure is part of the general problem and if static is the cause, the internal circuit may have been destroyed by a static charge in a similar fashion to when sensitive computer circuit boards are not handled with precautions. Obviously, in the case of a key no such precautions by the user are relevant.

    Another possible cause is a loose internal contact.

    Hopefully a bit of public attention may lead to some light being shone on this matter.

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    Reviewed June 17, 2011

    2005 Toyota Prius. 63,000 miles. My car stopped dead while my husband was driving it; it had to be towed to Toyota Dealer, Stockton, CA. Rick **, service dept., advised that drive train and transmission must be replaced. He said this was very uncommon occurrence. Cost is $5500.00. Two recalls thus far. I phoned Toyota Experience and spoke to "someone" relating the problem. She said they would be in touch but did not give me a case number or confirmation number.

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    Reviewed June 9, 2011

    I have/had a 2001 Prius. I used it for commuting to work. Ten years, and it's less than 120k miles. One fine day, the warning lights came on, the brake light was on, and also the check engine light. I tried to make the car go forward, but the acceleration was poor, and then there was a bad shuddering. I had the car towed to the local dealer. After resetting the codes and trying to drive it, several codes would not go away. I was told it will be more than $4000 to determine the problem (inverter or transmission), and between $12,000 and $14,000 to fix it. Hokey smoke, bullwinkle. I don't know what I'm going to do next, but I think I just lost my car.

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    Reviewed June 4, 2011

    My 2008 Prius engine light came on and when I took to the first time it was HV Electric Water Pump costing a whopping $403. Dealership does not shuttle to work over 5 miles and I work about 10 miles.

    Left the dealership drove for about 20 minutes and my engine light came on again and so I had to take back. Now find out that I need coolant temperature sensor and water valve assembly for another $476.38. I am out of warranty and the 2004 - 07 have a recall on this and they used the same part for the 08. When I called the Toyota hotline for assistance, I was turned down because it is out of warranty and that since I had purchased0 the car on 9/10. I have not had it serviced at Toyota.

    So nearly $1,000. later, I am rethinking Toyota! They have been no help nor sympathetic to a continual problem they have with inferior parts. Not to mention I was laid off the same day.

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    Reviewed June 1, 2011

    I have a 2007 Toyota Prius with HID headlights. They began failing about 2 years ago. First, it was only the driver's side light, and infrequently, I found that when I turned the lights off and on again, the headlight worked again. Because of the high cost of replacement, I lived with the problem. Recently, both lights failed on a back country curvy road. For an instant, everything was totally black. I quickly turned the lights off and on and was able to swerve to get back on the road.

    As a result, I had both headlights replaced at my expense, since I had more than 50,000 miles on my Prius. Toyota Customer Care told me that I would not be covered by a class action case for the HID bulb replacement, because my mileage was greater than 50k miles. I told the Toyota Customer Care rep that this is a safety issue and there should be a recall.

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    Reviewed May 22, 2011

    My 2006 Prius was working fine. The next morning, the hybrid drive started, but the car would not move. I tried it several times to go forward or to go backward with the same result. The wheels would not turn. I called the dealer who told me to have the car towed on a dolly to the dealer. The diagnosis was that the auxiliary battery was dead so the car would not move. It cost $3.50 per mile to tow the car.

    There was no way to release the wheels so they would turn. We were lucky we didn't need the car for an emergency. It was useless. There was no remedy except for the dealer to put in an expensive new battery, using an expensive installation process. Toyota should have an easy power override for such times.

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    Reviewed April 5, 2011

    We own a 2007 Toyota Prius with 62,000 miles on the odometer. The passenger headlight failed at night. Cost over $300 to replace! Judging from the number of complaints on this issue on the internet, Toyota is ignoring a widespread engineering defect that could have deadly consequences. Not sure if I will buy a Prius again in spite of the excellent gas mileage.

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    Reviewed March 28, 2011

    I appreciate all the positive aspects of the Toyota Prius, mine being a 2008 model. I like my Prius very much. That being said, the traction problem with the Prius is, in my opinion, the worst problem that is prevalent in the vehicle, much worse than the headlight or the gas pedal sticking because it is built into the cars purposely without considering the consequences. I live on Long Island, in NY, which is pretty much a flat piece of real estate. If I pull out of my driveway with snow on the ground, there is the slightest rise, and my Prius can't make it up. It is definitely like Russian Roulette as to when something bad will happen.

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    Reviewed March 21, 2011

    Prius is rated as 50+ mpg, and I have been getting sub-40 mpg since I purchased my 2010 Prius last year. The dealership tells me to increase air pressure in tires, only use gas stations that purchase direct (Exxon, BP, etc.), that the engine will be 'optimized' after 5-10k in miles, that summer fuel mix will give me better results, blah, blah, blah. After following all of their advice and driving in the city every day in Eco Mode, I am now getting 38 mpg. I took the car into the dealership who, after running some tests, declared the car to be running fine. Both dealership and corporate are telling me they don't care.

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    Reviewed March 7, 2011

    I have a 2008 Prius (purchased in November 2007). Overall, I am very pleased with the car. I did not have any accelerator problems. I do, however, have a persistent issue with the headlights. They will turn off for no apparent reason. Whenever I notice it or am pulled over for it, all I have to do is to turn the lights off and back on and the lights come on again, sometimes just for a little while, sometimes for the duration of the drive.

    When I brought this to the dealer's attention during a scheduled maintenance visit, I was told that it would cost me $600 ($300 per light) to replace the defective lights. That they are defective is not my doing. The fact that they will come back on when the light switch is toggled indicates that the bulbs are not out. This is a manufacturer's defect that should be covered by Toyota as a recall item!

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    Reviewed Feb. 19, 2011

    There was cold weather that time. The car was not used for a few days. I attempted to start it. All lights light and some blink. I cannot shut the car down. I checked the battery voltage (12 volt battery) and found it quite low, 5 volts dc. The consequence was that because the system did not accept attempts to shut down to prevent further damage to the battery, it runs it all the way down, the worst thing for a lead acid battery in cold weather. The Prius may have a part that requires more battery in cold weather as this has happened a number of times. The dealer said it needed a new battery. I design battery chargers. I knew it was not bad and continued to use it for several more years.

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    Reviewed Jan. 27, 2011

    My first experience driving my Prius in the snow here in CT has been very disappointing. Tires would just stop spinning entirely, leaving the car totally disabled. Not only is this a problem for the driver, but is potentially very dangerous depending upon where you get stuck. Fortunately, some people pushed me until the car was on firm ground again and I could continue. This is a design flaw as I see it. A control switch to disable this feature when wanted would solve this problem. I grew up in snow country and being able to spin the tires is necessary to get out of most "stuck" situations.

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    Reviewed Jan. 4, 2011

    My 2002 Toyota Prius with 39,000 miles, developed power steering problems . The power steering would suddenly just go out. This is a critical safety issue. It cost $3200 to repair a part that Toyota said was not worn - it just failed. They refused to replace the defective part because the car was out of warranty, even though they admitted it was a defective part. Potential Prius buyers should be aware of the extremely high costs of repairing this car as well as the safety issues. Losing power steering at 65 miles per hour could have been fatal and Toyota will not be at all sympathetic or helpful.

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    Reviewed Dec. 22, 2010

    The passenger side headlamp went out shortly after I bought my 2008 Prius. It was second-hand and had 26K miles on it, but seemed to be otherwise in good shape. The dealer could not replicate the light not coming on and said there was nothing wrong (after charging me for their standard diagnostic fee). A few days later the light went out again and I was stopped by the police and received a warning for equipment failure, which I took back to the Toyota dealer. This time they established that it was the ballast in the passenger side light and since the car was still under warranty, they replaced this.

    Earlier this month the light went out again when the temperature dropped, but came back on when it warmed up. A few days later the temperature dropped again and the light went out once more. It was a Saturday, so I couldn't take it in until Monday morning. On Sunday the light came back on, but the driver's side light went out. This car was clearly not safe to drive! Monday, I took it back to the dealer and they couldn’t find anything wrong except the light bulb on the passenger side. It cost $305 to replace this light bulb. In my previous car, an Infiniti, when the light bulb failed I just bought one at the auto supply store for $15 and changed it myself and no big deal. This was an outrageous and totally immoral charge. I doubt that I would ever own another Toyota product.

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    Reviewed Dec. 6, 2010

    The car died in a cold weather--another time in cold weather, all trouble lights came on but the car was running normally. We almost never take our 2002 Prius to cold weather but each time we have, the car has had problems. We assumed that it was the battery but our mechanic has no answers. The battery showed as full charge when the car died. Then, the car came back on eventually. We drove home, and once home, all problems have disappeared.

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    Reviewed Nov. 28, 2010

    I own a 2008 Prius and is covered under extended warranty. The passenger headlight began working intermittently and progressively got worse and worse until finally, it would only flash on when lights would be turned on and turn off a second later. I took it to the dealer twice and they said it was the bulb and not covered under warranty. I explained to them that the bulb will still turn on each time but only for a second and they said it was still bulb failure and not covered under warranty.

    I took it to auto mechanic who fixed it and now the problem is happening again after 4 months, same light. It is unbelievable the number of common complaints regarding this issue and Toyota refuses to correct the problem. This is clearly a known issue yet Toyota is sticking it the costumer and refusing to address the issue. My other half has a 2005 Prius and has never had a headlight issue. What is happening to Toyota quality and its commitment to customers? I am now thinking twice before recommending Toyota.

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    Reviewed Nov. 19, 2010

    In 2008, I purchased a new Toyota Prius from a Toyota dealership. Up until now, I have not had anything to complain about with the car. In the past few weeks, I have been having problems with the front lights including the very expensive head lights and much cheaper, marker lights. At first, my driver's side headlight began to randomly shut off as I was driving. It would significantly impair my ability to drive on highways, which I drive on every day. Eventually the problem seemed to stop.

    About a week after that, my marker light went out on the passenger side. My husband and I were able to easily change it for a very cheap cost. About 2 weeks after changing the marker light, I noticed that the driver's side passenger light again was shutting off. This time I took it to the Toyota dealership where we purchased it from. After some diagnostic testing they said that HED blue light (head light) was out and needed to be replaced.

    Just for the light it cost $272.00 not counting labor costs. Because apparently, in order to get to these lights you have to remove the bumpers which in return costs more in labor time. After paying $350 for an oil change, tire rotation and new head light ,I was on my way. 2 days later, I realized that my passenger side headlight was doing the same exact thing. I immediately called the dealership to find out how that could happen. I recalled a conversation with the service manager prior to my car going in the shop in which he stated that they might have to check the driver side headlight in the passenger side, or to also check the ignitor. So when I called the dealership their response was "we have to talk to the tech people that worked on your car to find out exactly what they did." This was 24 hrs ago and I am still waiting for my response as my light continues to randomly shut off. I find it absolutely absurd that a head light can cost $272 and especially on a Toyota!

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    Reviewed Nov. 8, 2010

    I am writing about my Toyota Prius 2007. I have put almost 2000 dollars in the car in 3 months. Both front headlights went out a two different times, cost $200 each time. The tires went bad, I have had to buy 2 sets of tires for this car. I wore out the original tires, the car has worn out 3 sets of tires. I bought Michelins this time and both back lights went out, both at the same time which cost me hundreds to fix them. I asked the dealer, where I go to all the time, and no one really gives me a straight answer if this is common or not other than routine care. I have not had a lot of problems with the car till 3 months ago. I have really good gas mileage, I drive 2 hours each work day on the LA area freeways. My fear is that this expense will continue.

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    Reviewed Oct. 25, 2010

    I purchased a 2006 Toyota Prius. Like thousands of other owners, I have experienced the same detrimental braking and transmission issues. Although I complained about the braking system to the dealership, they claim there is nothing wrong with it. But yet I can not stop the car. The brakes fail every time I try to stop the car—peddle going completely to the floor with no response for several seconds until I start pumping them. Also, I recently have experienced the brakes not depressing at all. I mean, not at all!

    I have had this Prius in the shop at the dealer’s three times this month. First all the indicator lights came on indicating ABS and "put the emergency break on" or "call the dealer!" The car would not shut off! A tow truck came and had to drag it on to the ramp due to the fact it would not go into neutral. At the dealers, they had to replace the wiring harness (claiming it corroded), the "actuator", and the shifting knob. This took a week and a half.

    One week later the same exact thing happened again. I could not get it turn off, shift, etc. This time I was at home an hour and a half from the dealership and I had to have it towed. Again dragging it up on the ramp, ruining my tires! The dealer claimed it was a bad part. They had it a week and said they drove it and that it was fine. Less than a week later, it is now back in the shop at the dealership with again the same problem. But this time my car is also arcing and it has drained the battery (12 volt), costing me $260.00 to replace.

    The car had been shifting in to neutral whenever it feels like it, even while driving. I couldn't get it to shut off. And when I did finally get the light indicators to go off the motor began to chug violently, the screeching high-pitched noise that came from the motors computer became obnoxious. I, too, have had the same issues other Prius owners have had with head lights burning out, 12 volt battery draining, not being able to brake, shifting, indicator lights coming on, motor not turning on, violent jolts forward, engine laboring. Someone is going to be killed! I fear for the lives of my family and those who share the road with me.

    I bought this car because I do a lot of traveling with my business. In the past year, I have lost thousands because my car was in the shop for repairs. It has become a constant; that is, every other week it’s back in the shop. I can not plan travel to client's homes when I can't rely on the transportation. I have had to replace headlights to the tune of $275, the 12 volt battery at $260. Worse yet, my mother recently passed away and I could not get to the hospital to see her because I my car was in the shop. I lost a tremendous amount of time with her, and I can't get that back. Toyota stole that from me.

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    Reviewed Oct. 13, 2010

    The headlights on the car would totally fail. Sometimes it would be just one of the lamps but often times, all light would be extinguished and leave me in a very dangerous situation. If you manually turn the light control knob a few times, the lights would turn back on.

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    Reviewed Oct. 13, 2010

    I have a 2007 Toyota Prius that is approaching 36,000 miles soon. It's brakes stutter when I try to come to a smooth stop. It's engine also vibrates excessively as if it's misfiring when idling. The symptoms do not happen all the time, but they happen frequently. I have taken the care to the local dealership several times, but they have not been able to fix the problems permanently. After my most recent visit to the dealer, they claimed they could not replicate the brake stutter symptoms and that the car's computer had no record of it misfiring.

    If you do a Google search on the internet about "2007 Prius Brake Stutter Problems", it appears to have happened to many other people. I'm wondering if this can be considered a lemon and what my options are. I want the problem fixed, or the vehicle replaced.

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    Reviewed Sept. 29, 2010

    Head light on driver side is working intermittently. After considerable research, it appears it is not the bulb but something defective with the electrical system.

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    Reviewed Sept. 15, 2010

    The passenger side headlight went out on my 2007 Prius (39000 miles). It costs $275 to replace and now, a day later, it is only "on" part of the time. Clearly there is an electrical problem. I should add that I had the very frightening "runaway acceleration" problem due to the floor mat. They kept the car for a week, but the dealer (in Florida) dealt with it in a businesslike manner. No consequences so far, but I cannot afford to keep replacing my headlights nor do I look forward to being stopped by the police with a resulting ticket costs and inconvenience.

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    Reviewed Sept. 15, 2010

    I have a 2005 Toyota Prius. It is currently in the shop on a repeated occasion. This time 6+days just to try to determine what is wrong with the car. The dealership has decided to finally listen to my complaints after I negatively rated them. I have problems with the computer system feeding me a light and all dashboard lights turning on.

    They car gets stuck and can't be placed in neutral for a tow and no features work. I have to hold the ignition button to "reset" just to let me remove the key and get the doors to unlock, if I'm lucky. I've had problems with the brakes, replaced them and still skid over uneven surfaces (sm potholes, mild gravel, or water) and they occasionally 'catch' at inconsistent times. I have issues with my tail lights not working- replace bulbs but its wiring and inconsistent. (I've been lucky and keep getting warnings from cops- not tickets) I've run out of gas twice, really.

    Is it possible to run out of gas in a hybrid? Well, it is when the gas gauge is inconsistent about its readings. I've replaced the battery (key fab and car) after last issue I had, at dealerships recommendation, yet my issues are still present. After they ran a diagnostic and tried to correct electrical problems with my smart key system malfunction, the hybrid battery wont hold a charge. Dealership tells me to expect this. Well, it hadn't done it for 5 years until their last recommended maintenance.

    I do love this car. I've taken some great road trips and gas mileage usually averages around 45 mpg. It has great storage room- I can even fit my surfboard inside. But wondering if my car will work, safely get me to where I'm going, and lack of confidence in Toyota to correct the problems; I wonder if I should cut my ties and call it a loss.

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    Reviewed Sept. 15, 2010

    I have had my 2006 Toyota Prius back to the dealer at least 5 times, for headlamp related work since purchasing the car new. First, as others describe, the driver's side headlamp started flickering, and then went out. After about 2 weeks of this, I got pulled over because the light was out, and was graciously told by the officer to get the light fixed, but was not ticketed. My mechanic would not do the job, and suggested I take it to the dealer.

    I don't recall exactly, but I know the bill was more than $300 and it knocked my socks off! The bumper cover, wheel well and light assembly need to be removed to change the bulb! A while after the repair, I noticed that my lights started to pointing very low, so I took it back to the dealer. They adjusted the 'self-leveling ' headlamps (I guess not), and a few weeks later, I brought it back because now the lights were pointing too high, and I was annoying anyone in front of me. Again they adjusted them for me, both times at no cost. This happened one more time, but I just dealt with it.

    Just a few weeks ago, my passenger-side headlamp started acting up, and then went out. I brought it in to the dealer, and they replaced it for $267. I noticed when I got it home that it was not adjusting when I tried to put my brights on. I called the dealer a few days later and made an appointment for the following Saturday (9/11). On Thursday (9/09), the lamp went out for good.

    When Toyota looked at the car, they told me the computer for that headlamp had blown, and that they could order a new one for me that would come in on Tuesday (today). $386 dollars later, I have my car back. I just cannot fathom that I have spent nearly a thousand dollars and 5 trips to the dealer for headlamps? This is an obvious defect, planned obsolescence, designed to keep the service dollars rolling into Toyota. I didn't ask for HID headlamps with computers and self-levelers, but it came with the car. Now I'm out $1,000, and at least 7 days without my car, all for headlamps. Collectively, the other 15 cars that I've owned in my lifetime probably cost me less than $200 for headlamp maintenance, since the 70's.

    I fortunately have the means to pay for these services, but I'm sure there are many that do not, and they buy Prius's simply because they need to save money. My motivation was more related to ecology. Toyota has lost me as a customer, and I wish that others considering a Prius would keep this in mind. By the way, they have not corrected the design flaw in the new model. Still a very costly repair.

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    Reviewed Sept. 13, 2010

    On 9/10/2010, the headlights on my 2006 Prius failed as I was driving home after dark. The danger and safety issues concerning this problem are obvious. The passenger side headlight has failed many times in the past, but I could never reproduce the failure on demand. Toyota should have a recall on this problem!

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    Reviewed Sept. 8, 2010

    This is about my 2007 Toyota Prius. The passenger headlight went on and off. The dealership wanted about $1000 to replace. I told them we would report them. They called back and said it was covered. Seven months later, same light went on and off. Basically, they told me that it was more than 6 months so too bad, so sad. It will cost you. I did not take it in. On Friday, 9/3/10, my 2007 Prius was in drive driving down town and it flipped into neutral. I put it back in drive and it flipped again and again to neutral. Very dangerous, so I stopped and sat for 10 minutes and called dealership and my husband.

    I started car again and made it to the dealership. They told me that the headlight would be free of charge if it was the same one I had trouble with earlier. They called the next day and stated it was a different headlight. They gave me a cost for both repairs. They told me a higher amount on Tuesday. My husband stated he is 100% sure the headlight is the same one that was replaced last November. They also said it was the auxiliary battery that was causing the shifting into neutral problem.

    It doesn't sound right to me or husband or any of the chat rooms I have been in. It costs close to $600 to repair both problems. Hundreds maybe thousands of people are experiencing these same two issues with their Toyota Prius. I looked it up online.

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    Reviewed Sept. 2, 2010

    I'm having problems with the headlights in my 2006 Prius. I have replaced the bulb on the driver's side, but it goes out intermittently and the passenger's side bulb is now doing the same thing! I have also had instances where both lights went out at night. One of those times, I was driving around a 'blind' curve at 3am. I quickly turned the headlight switch off, and then on again. The headlights came back on, then the driver's side bulb went out a few minutes later the other bulb went out a few minutes after that. I had to turn the lights off and on about three times during a 15 minute drive down the road I was pulled over twice for having 'improper equipment', and the second time I was pulled over. I got a ticket, so I payed for a new bulb (driver's side) and went to the courthouse to prove to them that I had gotten it fixed. Several months later, I started having a problem with the passenger's side bulb. Also, the driver's side bulb is now going out again.

    I am told that the electrical problem causing the headlight issue could be anywhere from $2000 and up. I cannot afford to spend $200 on a new bulb every month, nor can I afford a $2000 fix, especially if there are going to be other mechanical malfunctions arising in these Priuses that are yet to be discovered. This headlight issue is dangerous, and I have reported it to Toyota Customer Service, my Toyota dealer, and now, to Consumer Affairs. I hope that Toyota deals with this issue ASAP, and I trust that Toyota will take responsibility for their faulty equipment.

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    Reviewed Aug. 31, 2010

    I am writing to voice my concern about what seems to be a popular problem amongst the Toyota Prius. I bought my 2006 Prius in November 2009 along with the extended warranty. I noticed about three months ago that my passenger side headlight would only function on an intermittent basis. So I took the Prius to Toyota this past weekend for a 30,000 mile check up, and the technician told me that the intermittent headlights are a common issue with the Prius and that I could either purchase a new light for $290.00 or I could continue to drive the Prius with the intermittent working light.

    At this time, I could not afford the replacement. I am concerned about driving in the early morning or at night, thinking that both of my headlights are working, and being pulled over during one of the times that the headlight decides to stop working. There is no warning light to let me know that the light is working properly or not.

    I am also concerned with spending the money to have the light fixed only to have the problem reoccur. I did some of my own internet research after the technician told me about this problem with the Prius headlight, and it seems that I am not the only one having this issue. Since this seems to be a common issue amongst the Prius model, Toyota should alleviate some of the costly burden to loyal customers regarding this problem.

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    Reviewed Aug. 28, 2010

    2007 Toyota Prius Hybrid headlight drivers side intermittently going out will cost $150 for HID light and $200 for installation charge. Crazy! Cannot afford to fix this headlight and dangerous to drive at night.

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    Reviewed Aug. 27, 2010

    On my 2001 Prius with 165K the traction battery died. I paid for diagnostics and was told that in order to determine what else was wrong, I must purchase a 3100 dollar battery. I was defrauded. They should not have charged to diagnose a problem which they say they can not without a new battery. This industry is scamming the public under the guise of making a green product that turns out to be a burden on the consumer and the environment. There are many hybrid autos that are junked because of the high cost of these batteries and the deception of this industry.

    Does this industry not know what bench checking means? By hooking a power source in place of the battery, the on board computer would not know the difference and the car could be started and diagnosed. When I bought the car I did not expect the dastardly engineers would have made it where it is unusable when the traction battery is dead. This industry should be penalized and made to fix all hybrids out there so that they may still run without the hybrid system as a regular car.

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    Reviewed Aug. 24, 2010

    My 2007 Prius is having the ongoing headlight issue that I am reading about: losing headlights, on and off and on basis. It started in the Fall of '09, and was reported to Leith Toyota/Raleigh NC, on Dec '09. I was told that they "could not reproduce the problem", and to take the car home and "prove" it was happening.

    I received a letter from Toyota Headquarters in January '10, that they are aware of the problem, but they are not correcting it at their expense. It was August '10. I am having my passenger headlight replaced, per Leith directive this AM, after losing all lights last Friday night. After having just read the reports from other Prius drivers on this site, I am concerned that the problem will not be corrected. Thus, I am filing this complaint. I no longer feel safe driving my Prius at night. What Toyota headquarters told me, is that it would cost $150-$259.

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    Reviewed Aug. 18, 2010

    Toyota is aware of the Toyota Prius hybrid having an issue with there HD headlights failing to work properly. They will come on and off creating a safety concern while driving. They are not correcting this known issue, but rather charging the consumer between $351 to replace faulty bulb, or more to replace ECU. This is another example of the lack of quality and customer service which they were once known for. I have the same problem as the many other complaints listed with the Toyota Prius hybrid. Mine is a 2008 model with 46000 miles on it. Financially this is a shock to be forced on the consumer for a known defect. In addition this is a huge safety problem. It is also illegal to operate a vehicle with faulty headlights. Toyota should do the right thing and recall, or take responsibility for this defect at there expense.

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    Reviewed Aug. 16, 2010

    I own a 2006 Toyota Prius and am having problems with my headlights going out. Last night at 60 mph, both lights went out and I put on the brake and turned my light switch off then back on to get my lights back on. I would replace them but there are many complaints online with people getting new light bulbs put in and that not solving problem, their light start doing the same thing a short time later.

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    Reviewed Aug. 16, 2010

    The 2006 Toyota Prius headlamps go off and on intermittently, and unexpectedly. There's no physical damage, but it's very dangerous to drive at night. I have been pulled over due to light being out, but when turned off, then on again, the light comes back on.

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    Reviewed Aug. 15, 2010

    I purchased a 2005 Prius in November 2004. My Prius is my only car and I drive it about 1000 miles a day. It currently have approx 280K miles. The problem I'm having is that the dashboard lights do not come on and the car is difficult to turn off. I took the car to Rosner Toyota today (Aug 14) and they witnessed the problem. I paid $98 for them to diagnose the problem but after putting the car on the computer, they told me that the problem was in the wiring. To diagnose the electrical problem will cost approx $330. This flaw is a computer problem and Toyota should be paying for the diagnosis and fixing the problem.

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    Reviewed Aug. 9, 2010

    We own a 2007 Toyota Prius. And every time we asked about our car, we would proudly say that this is the best buy we ever did. We loved our car until we encounter a problem with our headlight. I thought it was just visual illusion that I noticed my path seemed dark and that my right headlight was not working. Until finally I had to take a look and what I noticed is that it goes off and if you turn it off and on again, it would come back to life but then while you're driving it would go off in its own time. I decided to bring it in and I told the service personnel what my troubles were and specifically explained which head light needs replacement.

    It cost me almost $300 and I went home thinking my problems are solved and I don't have to worry getting stopped by cops for not having a working headlight. Little that I know that two days after I brought it in, I noticed that my headlight seemed to be the same before I had it replaced. So when I got home, I got off the car and looked at the headlights. The driver side was fine like it was, and the right one is off life before I had brought it to the dealer.

    So the following day, I called them and them the problem and they went to check the work order. They read to me that they replaced the driver's side so there I stopped the service personnel and I told him that driver's side is fine and the passenger's side was the one needing replacement. He said come in the shop and the will look at it. Right now, I am sitting at there waiting area; because they were insisting that the driver's side was the one that showed problems that's why they replaced it. He ask me to sign something that would document what they are doing to the car, that is they will continue to switch the lights on and off to find out if the driver's side was indeed the one needing fixing, if they find that this light is working they can't do anything for me. If indeed the light is not working, they are willing to replace it at no cost.

    First, why would they replace a part that the owner knew was working or even letting the consumer know, it wasn't the one you are complaining it's the other one some sort before replacing anything. I feel like a total idiot sitting here and thinking to myself, women are always victims of these kinds of places since knowing that generally we don't really know anything about cars but to drive, put gas, have them cleaned but when it comes to specifics, we are clueless.

    One thing I know, I was 100% that it was the passenger side that was not working and that was the part I wanted replaced. The amount of money involve is not a joke for a headlight replacement. Shouldn't they offer consumer the old or non-working part to prove that they indeed replaced it? I don't know what goes on in the service area. After going through major recalls about their cars, you would think Toyota will clean up their act. Unfortunately unless they face million dollar law suit, they would continue to act like they are God's gift to consumers.

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    Reviewed Aug. 8, 2010

    I purchased a 2010 Toyota Prius Hybrid in October 2009. On 5 separate occasions, I have taken the car into the service department, to check a ring, coming from under the left drivers side. On the 5th time, I was taken on a test drive in another 2010 Toyota Prius. I was informed by the service manager that this noise was in all 2010 Toyota Prius Hybrids. It's in the transmission, and it's in all the Prius Hybrid models. I said the 2009 Prius Hybid Camry, does not have this noise.

    He said Toyota put a new different transmission in the 2010 model. Then he said, he will put in my concern, and if there is enough complaints, they may do a recall. I have been driving my car for 10 months, and the noise has continued to get worse and louder. I am quite frightened when I drive the car, because the ringing is getting worse. People are noticing, and are sharing their concerns.

    Selling the car will be a huge financial loss, due to all potential buyers, being acutely aware of the multiple recall on this 2010 Prius. Toyota has not taken my concern seriously, and I feel, they are taking this problem lightly. I don't know if it's safe to drive, and I am scared to continue driving the car, because whatever the problem is, they are unable to fix it. Consequently, I need to sell the car, which is infuriating because I loved the car, but I have a considerable commute daily work, and I'm extremely stressed and frightened the whole drive, that something is dreadfully wrong.

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    Reviewed Aug. 5, 2010

    I started driving a 2004 Prius home and the driver's side headlight went out then both lights. I turned them off and then on again and they worked for a few minutes the both off again. Fog lights work. Thank God. I have really like this car up till now! Just happened it could be dangerous.

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    Reviewed Aug. 4, 2010

    I have a 2006 Prius and I love it. The only problem is the low beam headlights quit working. The high beams still work but it is impossible to drive at night because you blind everyone. Sometimes they will come on and sometimes only one will come on. I called the dealer and it is not covered. The cost to fix is over $1200. The dealer acts like they do not know anything about the issue. This needs to be a recall.

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    Reviewed Aug. 3, 2010

    Like many 2007 Toyota Prius customers, the driver's side headlight goes off and on. Toyota says it is because there is a problem with the HID and that the light is on its last leg. The complaint department said that the bulb was going out and would only last two months. I've kept this headlight for nearly 18 months. It seems to me that the problem may be elsewhere.

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    Reviewed Aug. 3, 2010

    2007 Toyota Prius headlight failure. Toyota sent owners a letter saying that there is possible issue with the headlights and a brief, not clear summary. The letter was to inform people that they replaced a part that was unnecessary and they would be reimbursed. What really happens is that the headlight failure happens but it is intermittent so that by the time you figure out something is wrong, the car is not under warranty any more and the price is $600.00 plus to fix this. This is a safety issue that Toyota should take care of and there should be a recall.

    First of all, this has been going on for a while now, I thought I was imagining it since I don't drive this car all the time. It just seemed like the road was darker, but there were still lights coming from the car (the running light? ) The headlight indicator on the dash board still showed that the lights were on. And yet, it was still hard to see. At first, I thought I was imagining it, then I thought something was wrong with my vision. Then I started avoiding going on trips that would require night driving.

    Now, it is more noticeable since it seems to be happening more frequently, but I don't know what triggers the main lights to go out. When mine go out, the passenger head light goes first, then sometimes after the drivers head light goes but not always. Sometimes the lights work fine. This is a serious safety issue. This has happened to me on a dark windy mountain road, I was terrified. When driving in the city, it is hard to notice because there is less dark contrast because of the street lights so you may not realize there is a problem. It doesn't behave like the older cars where when a headlight would go out it was total darkness on that side.

    I called Toyota and they said I would have to pay for this since it was out of warranty. It doesn't matter to them that this is a safety issue and is happening on many cars. I have sent them a letter, and filed a complaint with the NHTSA. We used to be loyal Toyota customers, not anymore. I will not recommend Toyotas to anyone. They are starting to lose quality and seriously lack their commitment to their customers.

    Luckily we did not have an accident. I would not be surprised if there have been accidents caused by this issue but not yet attributed to it. I cannot drive the car at night. If I do, I have to be aware that this may happen. Toyota says this is a serious issue and I need to get it fixed (of course, I have to pay for it). From what I have researched, this is going to be close to $600.00.

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    Reviewed July 29, 2010

    I just took my car into the dealer for a scheduled service and was told I needed new tire. I have 08 Prius with 32k on it. These are the original tires. I cannot believe I am being told Toyota tells me I can only expect 28 to 35k before the tires need replacing.They explained it has to do with the hybrid system of charging and that causes the tires to wear faster. If I had known this before I bought, I would probably decide on another car. I like the Prius but if I have to replace tires every 30k then I do not save anything by driving a hybrid. I think Toyota did a poor job of advising people of this.The dealer also said the alignment goes out very fast and wears the tires out quickly.

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    Reviewed July 29, 2010

    I bought a Toyota Prius back in 2004. I was told by the salesman that sold me the extended warranty that up to 100 thousand miles the warranty would cover all the problems listed in the warranty. He mislead me that after the 100 thousand miles, we would not have to pay the extra 60.00 per month. The car now has 150 thousand miles. I would like to be reimbursed and have the policy canceled immediately. I put my trust in Toyota to tell me the truth about the warranty. I am very disappointed about the lie I was told about the warranty. If the money is not returned to me within 15 days, I will take other measures to resolve this situation.

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    Reviewed July 29, 2010

    While on vacation in Beaufort, SC, the key for my Toyota Prius would not unlock the door. We opened it manually and went directly to the Toyota dealership. They advised getting a new battery for the fob, which we did and they installed it. It still would not unlock the doors. After arriving home, we took the car to the Martinsville, VA dealership and the key began working correctly in their parking lot. A month later, every light on the dashboard came on and we could only put the car in neutral and park. It was towed in by AAA to the dealership and they could not find anything wrong.

    Last week, I was driving and all dashboard lights came on and the car lost power. I pulled over, turned it off, started it back with a different key and made it home safely. However, all dashboard lights remained on for three days and I was afraid to drive it. It would start but I did not move it. I took it to the dealership on Tuesday and they kept it for three days and could not find anything wrong with it. So, I have a Prius which I love and the key won't unlock the doors, warning lights stay on, it loses power and will not go up hills, sometimes it will only go in park and neutral. But according to Toyota, there is nothing wrong. The problem has to be replicated in order for them to fix it. I called Toyota's customer service and they are no help at all. My dealership is really a good one, they just can not figure out what is wrong. I am afraid to drive the car. It's like not having a car and very frustrating that with such major problems going on, no one can fix it.

    I have cancelled trips because I am afraid of being stranded. I have been without a car while Toyota is trying to figure out the problem. Luckily, there has been no physical damage, just the inconvenience of being stranded and having no car when I am making payments on one.

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    Reviewed July 27, 2010

    We have had our 2004 Prius for 6 years now and really loved it. Now we have run into a problem which we thought was just unique to our car. That was until I read all the letters from Prius owners who had similar troubles. When we talked to our Toyota dealer, they seemed puzzled by the way our car was acting. First, all the warning lights went on, brake light went on and a loud ringing sound began. Air conditioner did not work. We drove home from vacation like this because the service manager said it would be alright to drive. Well, half way home on a large interstate, the car began switching into Neutral and the car would not respond. I had to quickly pull over and wait about 10 minutes and then it would be alright for another 10 miles or so.

    Finally, we were towed to a Toyota dealer in Delaware who said we needed a new battery for which we paid almost $300 installed. We asked if this would get us home to Penna. "Oh yes," he replied. We had to call another tow truck in Cochranville, Pa. which took us the rest of the way home because it started to do the same thing again. We have an appointment at the Toyota dealer on Thursday so I am anxious to hear what they have to say.We can drive around town without a problem but as soon as we drive about 20-30 miles all hell breaks loose. The dealer has ordered some type of water pump. I hope it works!! !

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    Reviewed July 16, 2010

    I also have electronics problems with my 2008 Toyota Prius. Yesterday the battery was totally dead for no reason at all. They told me I most probably didn't shut off the car properly. Even though I have still bumper to bumper warranty, I had to pay for the analytic. Next day I got stuck again with the same problem. Car is totally dead. Now I cannot use AAA to tow because it is the same problem. I just called the dealer, waiting for the tow truck again and said: "You have to reimburse me for the costs from yesterday because obviously you didn't do anything wrong driving the car and it is still under bumper to bumper warranty". The answer of Toyota, "That's something the manager has to decide". The manager has to decide? Why on the world did I even buy the bumper to bumper ungraded warranty? I am absolutely **. So far, this has caused me time and money out of my pocket. We will see how much more money out of my pocket!

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    Reviewed July 15, 2010

    I have a Toyota Prius. I was getting anywhere from 42 to 49 miles per gallon when my car hit 15,000 miles, but since I have gotten to 40,000 miles, I have been lucky to get 28 to 38 mpg. I have complained to my dealer and not missed any of the maintenance. First, I thought that it was my tires that are not staying inflated right, and the dealer found a nail in my tire, so I thought, "Okay, that will fix it. My mileage will get better now," but it didn't.

    So the next time I got the oil changed, I said the mileage is still not getting the same as I was getting. They put it to be bad gas, so I started filling up in the same place where my mom fills her Prius up at (she gets at least 40 to 50 mpg) and there was no change. So, I said something to the dealer again and he said, "Well let's try changing the air filter." After they did that, I got 40 mpg for the first time in months but it didn't last, and now, I am lucky to get 35 mpg so they recommended that I do a fuel injector cleaning that costs $130 bucks. I don't think it is right that I should have to pay because my car is not getting the mileage that it is supposed to get as it is advertised. I don't know what to do.

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    Reviewed July 14, 2010

    I ran out of gas with my 2008 Prius. I bought it used with 27,000 miles.

    My car ran out of gas with fuel gauge showing 3 bars. This should represent a quarter tank, the car immediately shut down, empty. We were stuck in a busy interception. The Toyota dealership response was to fill it up when there is 3 bars. The manual says there are 11 gallons in the car, but the fuel indicator does not represent the car’s capacity.

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    Reviewed July 13, 2010

    My Toyota Prius's headlights will intermittently go out, then come back on when I turn the switch to off, then on. Or, if I turn on the brights, then turn back to regular light, the lights will not come back on until I switch them off, then on again. Nothing but a big scare on a dark, country road. It makes me very nervous to drive at night.

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    Reviewed July 10, 2010

    We bought our Toyota Prius with high intensity headlights new in 2008. Initially, we loved the brighter lights, especially since I drive home from work late at night on country roads. At about 40,000 miles the first head light went out and we were quoted $300.00 to replace it. Part of this cost involved approximately $165.00 for the light itself, and the rest for labor.

    We were advised that that entire area around the lights needed to be removed in order to access the lights. We had it done and at that time requested to have the other light replaced at the same time. We were told they would not replace the light that was currently working and when we explained we wanted to do it now in order to save on labor in case the other light would go out in the next few weeks or months. They told us that it is against Toyota Policy to replace the light bulb while it is working.

    A few days ago our other light went out and we will be facing another ridiculous bill to have this light changed. Last night I was pulled over by a police officer because my headlight was out. I told him the same story I am sharing here. I agree with other Totoya owners in that we are very dissatisfied with the fact that this is not something Toyota is helping with. I am advising people to be aware of this problem before deciding to buy a Prius.

    One of my co workers had to buy a new car last week, and asked my opinion on the Prius. I told her what our experience was and due to the headlight issue, she decided on a Subara Forester instead. Another friend of mine also owns a Prius and had to change both headlights within a period of a month! The fuel economy is nice, but you cannot rely on the headlights working for long and you cannot count on the Toyota dealer to stand behind these lights!

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    Reviewed July 9, 2010

    The 2005 Prius passenger headlamp went out. Its replacement cost of $350 is prohibitive. I'm waiting for both to go so I can save on labor, but the police have stopped me twice now with fix-it tickets. They told me I should be able to get cheap aftermarket replacements. Toyota insists I cannot. I may not be able to drive this car, knowing I'll be replacing $300 headlamps regularly.

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    Reviewed June 24, 2010

    On February 18, 2010, we were involved in an accident with our 2010 Toyota Prius. We were leaving out our driveway and when my husband gradually pushed on the accelerator to go up a slight incline, the accelerator stuck on high, went off on its own and ended up smashing into a tree stump along our driveway. When we contacted the dealership to try to get some kind of answer, all they did was give us the name of the corporate headquarters. We wrote them with our problem and concerns, but we have heard nothing back from them knocked the front bumper loose. Also, the car would not shut off and continually made a high-pitched noise. We got out of car and walked back to the house. I called the insurance company and they contacted a wrecker service to get the car. We were able to shut the car off the next day.

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    Reviewed June 22, 2010

    My 2006 Prius headlights go off and on while driving. It costs $500 to replace.

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    Reviewed June 13, 2010

    I own a 2007 Toyota Prius and I am having a problem with the passenger side headlight bulb going off. If I turn the lights off and on again, it will come back on. This is dangerous. I'm afraid the driver's side will start doing it also, and leave me completely in the dark at random. I received a letter from Toyota about the problem. I thought it was a recall, but when I took it to my dealer, they told me it was not a recall, just a letter stating that they know about the problem, and that it normally costs $300.00 to replace it. The letter said they would replace it for half price. Unbelievable!

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    Reviewed June 11, 2010

    I bought a Prius 2005 new from Rand Stadium, and had it serviced by them, according to the service plan. In April 2010 (157,000km), the triangle and engine icons warning lights came on. Having had it for two weeks, they said the main battery had to be replaced (R21,500). In June, the same warning lights came on. I was informed that now, it is the water pump not functioning. It will cost R2,434 to replace. The fact that the warning lights problem is recurring, may indicate that the problem was misdiagnosed in the first place. According to Toyota's website, the batteries should last the lifetime of the vehicle.

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    Reviewed June 11, 2010

    My 2007 Prius has had a problem with the headlights failing to function since 45,000 miles. The lights have gone out on the highway at night, as well as in town. It is very dangerous not to be able to see to drive.

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    Reviewed June 10, 2010

    I found the same traction problem with my 2009 Prius. The brakes or acceleration stops working when the traction control kicks in. It's very dangerous trying to merge in fast traffic. It also doesn't stop fast on snowy or wet roads. Very dangerous. The dealer tells me this is the way it's designed to work. I will not buy a Prius again. No damage yet but I'm sure it will happen as the odds are against me.

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    Reviewed June 5, 2010

    Just as Karen of Arcadia, CA posted on May 19, 2010, my 2008 Prius has approximately 36K miles on it. I, too, have been experiencing problems with the shifting lever going in to the neutral position at random times. After numerous attempts to put it in the drive, I finally held it there with my hand on the lever for a few minutes, in order to find a safe place to move. Once I turned in to a parking lot, lifted my hand off of the lever, it returned to neutral! I even tried reverse, but it popped right back. I turned off the car, waited a few minutes, and the problem disappeared. So far, it has happened twice in as many weeks.

    I was so shaken by this second instance (I couldn't even get it in "park" as well) that I brought it straight to the dealership, only to be told that it may have something to do with "fuel being low" (which was only at 1/4 tank on this second occurrence and 1/2 tank to full the first time). After I explained that I am discovering others with similar problems on the internet, I am awaiting a response from the dealership. I really don't want to have to go through the same process of recording and documenting a flaw about which Toyota is aware.

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    Reviewed May 25, 2010

    I have a 2004 Toyota Prius. I have replaced almost every light bulb at least once. I have replaced the headlights three times (each one), and my right one just went out again. While I have enjoyed the gas mileage, the frustration of not ever knowing if my headlights will work will probably make me get rid of the car and I will buy anything but Toyota the next time. They are expensive cars and they should reflect that in the way they work.

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    Reviewed May 24, 2010

    On my 2007 Toyota Prius which I bought new, my headlights keep going out. I am getting ready to replace my driver's bulb now for the 3rd time. I can't afford to go to the dealership. I don't have that kind of money. I have to try and not drive in the dark. This seems to be a major problem that Toyota needs to fix for free. Please get something done for all of us who drive these cars. I am telling everyone not to buy a Toyota. They used to be great. Now, they are one of the worst cars to own. I can't drive at night which is affecting my job as I have to work 2 jobs and one I don't get off until 10:00 pm which is night time then. I only have one light to drive with. I don't know what I will do when the other one goes out. We all need Toyota to stand up and fix the problem. The cars are very costly and they should be a very dependable car for what they cost. Thanks for any help that you can get to all of us.

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    Reviewed May 20, 2010

    I am fed up with my 2007 Toyota Prius headlights going out then coming back on. It is very dangerous to be driving at night and have both go out at the same time. At times, my daughter has been in the car with me. I am also tired of being pulled over by police for a headlight being out then showing them it is not out by turning the lights off and on. This does not always work and is dangerous while driving at night.

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    Reviewed May 19, 2010

    Right at around 30K miles, my 07 Prius began to experience major problems with the shifter. It wouldn't engage to any gear, except neutral at random times. I would be shifting to rear trying to park and the shifter would jump back to neutral on its own. From there, the car wouldn't shift to drive, rear, or I couldn't park. I'd be stuck in the middle of the road for about 15 minutes and the car would go back to normal by itself. So far, every time this happened to me was during the first drive of the day, usually within a pretty short distance, when I had to make a stop and park somewhere. One of the 2 most dangerous scenarios I experienced was during traffic hour while I was parallel parking, part of my car was sticking out of the road and my car just wouldn't move. Another was when I was trying to make a u-turn on a two way street, I blocked the entire road, couldn't go forward or backwards.

    It's been more than a year now, when this first happened. The problem would occur about once a month. The most this happened so far was once daily for a week, and this was about a few weeks ago when it was hot. I checked with the dealer, they said heat was not the problem to cause it. Other than that, the problem really took place at random times. Sometimes few days consecutively, sometimes once a month or so, usually once a day when it did happen. But it's happened a few times before when the same problem repeated twice, 3 times a day from the first drive of the day. Generally, it happened more often as time went on. If it started about once per month, I'd say it's safe to assume it'd happen at least once every other week nowadays. I reported my case to the Toyota corporate, they were no help and not very friendly at all. I also checked with lawyers and I was told I wasn't qualified for the lemon law or arbitration. I brought my car to 2 different Toyota dealers. The longest I left it with them to test drive was for a month, a few months ago. I was never qualified for a free rental, since they said there was no problem detected. Up until now, nothing has been resolved.

    Recently, I sent the best recorded video of when this happened including the dashboard, shifter, brake button and foot on brake to the dealer. It was not easy. I am not a professional videographer, it's a 2 people job to have one experiencing the problem, while the other holding the camera just right so dashboard, shifter, brake button, and brake pedals were all recorded. Not to mention depending on what time of the day and where this happened. Many of my videos didn't show the problem very well at all. The latest I heard from the dealer was to invite me to go in there again and test drive it, to show them the problem. This is the 7th time I brought my 07 Prius into 2 different Toyota dealers since April 09. It caused me a tremendous amount of paranoia in when and where the same problem would happen, massive inconvenience especially to my friends and family as they are taking me in and out of the dealership so very often. So much time was wasted. How many more times do I need to go in to the dealer for this problem? How much more evidence do I need to collect to show them the problem? Will my car actually be fixed?

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    Reviewed May 18, 2010

    As Prius 2010 goes through railroad after recall fix, the problem still persists. While going breaking through a chattering road, the break released about 1 ~ 2 seconds before break reengage. The consequence has not yet been seen, basically, that Toyota said they can't reproduce the problem, so they said there is no problem. I need help to document the problem which I could easily reproduce. It’s already a fact that the recall didn't work and I can proof it.

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    Reviewed May 17, 2010

    The extremely serious safety problems are as follows: The answers and solutions to the following are necessary before anyone could be considered safe driving this 2008 Prius.

    1. Why did our Prius have a power failure on on about April 13th while driving at 60 mph on a flat stretch of HWY 101 going North at the Blithedale Exit in Mill Valley, CA?

    2. Why while driving up Divisidero around 11:30 or 12 noon did the car begin beeping loudly when going up the hill in Pacific Heights?

    3. Why did It then start making two different beeping sounds? After pulling over we found that the transmission indicated that it had jumped into reverse even though we were still going forward. We had not touched the shift lever, both hands were on the wheel. It jumped into reverse by itself.

    4. Nor does it explain why after we then returned the shift to drive, we were able to go further up the hill and the loud beeping started again while the transmission was still in Drive. We stopped the car and kept a foot on the brake pedal until help arrived. AAA came and towed the car to the Geary Toyota service center.

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    Reviewed May 7, 2010

    I couldn't find a way to contact you people at consumeraffairs.com. So I hope you read this. I have talked with a Toyota technician about the 12 volt system in the Prius and found out that I had the wrong information. So I wanted to remove or edit my complaint I made earlier. My statements about how the system works were incorrect.

    The big battery has a step down inverter to the 12 volt system and if the ready light is on when operating a/c, radio, etc. this should place a demand for the gasoline engine to start and charge up the batteries. Still a good idea to practice getting in these cars without 12 volt battery power. And know how to access the jump terminal in the fuse box under the hood. Might be a good idea to carry one of those jump start type of portable batteries.

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    Reviewed May 6, 2010

    I have a 2009 Prius. As I've seen in others' comments, breaking can be an issue, especially on uneven payment. The car will seem to skid across the pavement, and extreme caution needs to be used on rain slick roads. I also have an issue with the horn, which began going off when I'd go over bumpy roads. After use one day, it did not stop sounding. Of course, the dealership is saying it has been "abused" and is not covered by warranty.

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    Reviewed May 6, 2010

    I'm a new owner of a 2007 Toyota Prius. Just a heads up to others. The 12 volt battery in this car is about $148. The best I can tell so far is that the car doesn't monitor the 12 volt battery with the purpose of starting the 1.5L engine to recharge it, which means probably that if you sit and listen to the radio or have a/c on or lights on anytime the car is not moving down the road the 12 volt battery will be drained. It seems to me like sitting in heavy traffic on a hot day with the a/c on would run the 12 volt battery down.

    In my mind (bad idea) not to monitor 12 volt system with purpose of starting engine for recharge purposes. Sure you get better fuel mileage because the engine isn't running but it seems risky to run the 12 volt battery down and be stuck. Note: There is a jump start access terminal in the fuse box under the hood (see owner's manual), otherwise you need to crawl in the back, remove cargo tray and pop out rectangular plastic cover in hatch and stick finger in there to move lever to left and open hatch to allow access to 12 volt battery from outside the car.

    Just shocked that you can't sit in the car with the a/c, lights, radio on without risking running down the 12 volt battery and having nothing work. The battery in this car was about four years from manufacture date. I put three windows down on a hot day, the fourth would not go down and then nothing worked, quite a helpless feeling. I am frantically reading owner's manual to try to get to 12 volt battery. I finally got to it (didn't see the info about access in the fuse box to jump terminal) battery reading on hand held voltmeter was 3 volts. I replaced that thing immediately when I got home. We will see how things go from here.

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    Reviewed May 2, 2010

    Like the Idaho woman in the article about Prius problems, I came home from a 2 week vacation to find our Prius wouldn't start. My husband jumped it, it worked, and we went to bed. Next day, wouldn't start, we jumped it, didn't jump. Called Toyota and explained they needed to come and get the car, they said they didn't do that. We said we couldn't get it towed because it's parked in a garage head first,and we can't get it into neutral. They said, "Not our problem." We called AAA, they came, couldn't jump it and said they couldn't tow it either.

    Second place also jump didn't work, but they got it on go jacks and towed it to Toyota. First Toyota called and said the battery was dead. Then they changed their mind a day later and said, just like this woman, that someone had jumped it wrong and the inverter was now broken, and it was no longer a warranty repair since we broke it. We had to pay 6100 to fix a 2 year old car. AAA came out and said it wasn't jumped wrong, and we didn't understand how they came to that conclusion.

    We called and asked Toyota for the broken inverter. They refused, explaining that it was a Haz Mat. My father told them it was not a Haz mat, but they said they were sending it back to Toyota. This was September 2009. I am now going into arbitration for this (May 2010) and called the mechanic to ask him to put it in writing that he wouldn't give us the inverter. After 3 phone calls and "let me talk to my boss" he calls me and said that he has the inverter, and I can have it! And he claims, he never said we couldn't have the inverter. I think Toyota tells its dealerships to tell people they jumped the car wrong to avoid having to pay for warranty repairs. There's no question, there was something wrong with the car to begin with because the car didn't start! My husband knows how to jump a car because he did it right the first time, and I highly doubt AAA jumps cars wrong! I had to pay 6100 for a new inverter. I am going into arbitration on Wednesday and I would really like to talk to the Idaho woman who this happened to as well. If you can get in contact with her, please give her my email, and thanks for having this website!

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    Toyota Prius Company Information

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    Toyota Prius
    Website:
    www.toyota.com