
Toyota Prius Reviews
Maintenance costs may outstrip fuel savings
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The Toyota Prius is a full hybrid electric car that debuted in 1994. Read more Toyota reviews to learn about other models.
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Toyota Prius Reviews
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Reviewed Feb. 20, 2010
I have three complaints with my Prius. First I have never been able to fill the fuel tank with 12 gallons of fuel as it was advertised. Tonight I ran my 2005 Prius until the fuel warning light came on. I immediately pulled into a station and I was only able to get 7.5 gallons of fuel into my car. If I try slowly running fuel into this car, it finally stops accepting fuel and surges fuel out all over me and the side of the car. I expected this car to hold 12 gallons of fuel as advertised. I complained about this problem to my dealer. They supposedly checked the tank and stated that everything was normal.
Second. When I purchased my Prius I was told that tires would be provided for life. My understanding was that I would never have to purchase tires for my car and they would be provided by the dealer. In less than 10K miles I had a nail in the sidewall on one tire. I had to wait several days while they ordered a tire, then I had to pay a $75.00 charge to have the tire installed. When the Goodyear tires had to be replaced at 25k miles I paid over $300 extra to upgrade to premium Michelin tires because I was told that the tires must have lasted at least 25k miles or they would not be replaced. They would not pay for but 3 tires because the tire that had been replaced still had some tread left. Now I am supposed to drive a new car with unmatched tires on it.
It is my understanding that you should never operate a car with mismatched tires on the same axle. They told me the company that was underwriting this agreement was tightening their requirements because the program was costing more than projected. I told them that wasn't my problem. I had to pressure my dealer to replace them. When the Michelin tires that had been rated for 80K miles were worn out at 25k miles (50k total on my car) I had to have a heated discussion with the service manager to get them replaced. He stated that "tires for life" didn't really mean tires for life. That this part of my purchase was a complimentary dealer convenience and, therefore, was not binding.
Third. When I hit a pot hole and blew out two tires on the same side I called the convenient roadside assistance number (EasyCare vehicle service contracts) I had been provided when I purchased and it was not in service. I just tried this number and got a message that I don't understand but it doesn't have anything to do with roadside assistance. I have the card I was issued by my dealer with an expiration date of 09/20/2011. I was left sitting beside the road on a blind curve with no idea of what to do. I finally called the highway patrol to find a wrecker service. I had to buy 2 more tires that I had been told would have been replaced buy my service agreement. These tires had sidewall damage caused by the rims pinching the tire.
Now my Prius now has 76K miles on it and it has worn out another set of tires. There is no way the fuel mileage savings will pay for a set of tires every 25k miles. So far if I have worn out approximately 190 thousand miles of tires in 75 thousand miles. I am tired of dealing with my dealer, so I am not going to try any more I will just go somewhere else to buy tires and pay for them myself. I have taken my car to this dealer within the required service interval for every service since my purchase. Once I did approach the limit because I wanted to have the car inspected at the same time as the service. This was a reason that was used to try to avoid supplying new tires. Tires For Life is a scam. Easycare is also a scam.
So far because of my persistence I have only had to purchase two tires for approximately $500.00 plus pay a tow bill of about $75.00. I am really disappointed because this was my first new car. I spared no expense when I purchased it because I didn't want to have to worry about anything going wrong at least until it was paid for. This dealer will promise anything to get your name on the line. They have no ethics.
Reviewed Feb. 18, 2010
I own a 2003 and 2006 Toyota Prius and have experienced tire problems with both cars that I never experienced with other cars. When both cars hit a pot hole the side of the tire is pierced by the rim on the side and can't be fixed, only replaced. This has happened over 10 times on each car. Road hazard warranties don't cover a cut on the side of the tire and it can't be fixed. This has happened with Goodyear and now Michelin tires. Only an insurance policy on the tires helped but it was still expensive.
Reviewed Feb. 17, 2010
I am having a steering problem with my 2002 Prius. It is intermittent and it occurs mostly when the car is cold when it is first started in the morning. If I start to turn the wheel, no matter how slightly, the steering wheel starts to vibrate back and forth rapidly. I don't even have to move the car at all, just apply slight pressure to the steering wheel as if to turn it. This makes me suspect that this is an electronic problem. I took the car to the Toyota dealer and they said it was my tires. I bought new tires and it still occurs. The dealer was unable to reproduce the problem as it is intermittent.
The only other person to witness this was my 21-year old son who was in the car when it happened. His reaction was, "Whoa!" The wheel jerks back and forth so violently that it is very dramatic. I can usually stop the jerking by just holding the steering wheel still. The jerking lasts only about 10 seconds and has not happened when I was driving yet. The 2002 Prius looks a lot like the Corolla which now is found to have steering problems. So I wonder if they aren't built similarly? My Prius started this at 140,000 miles. It has been a good car until now but I am afraid to drive it!
Reviewed Feb. 11, 2010
I have a 2008 Prius, and can easily recreate the braking problem on the street where I live. It's very consistent, where the car begins to skate. The Prius also has steering issues, where the hyper-sensitive steering constitutes an extreme hazard in a mild wind gust, in a rutted road situation, or any time "over-correcting" might come into play. Further, there is a very dangerous reflection on the inside of the windshield, when driving on a dark road at night. It is a green line that goes straight across my line of vision.
Toyota knows about these things. I'm waiting for my car to be recalled. I'd get rid of it in a heartbeat, if I could get a fair price for it. This is a huge purchase for me, and one that I made very carefully. I feel totally burned by Toyota. I talked to Toyota about it, and they said they were very sorry, but there is nothing they can do. The economic damage has been done, because I can't sell the car for what I have in it. It's very stressful to drive a car that won't stay on the road, that I have to fight with every day just to keep it on the road.
Reviewed Feb. 11, 2010
Traction control on the 2008 Toyota Prius does not work well. The Toyota car dealer sold me new tires, but it did not solve the problem. The car has been stuck and required pulling out of the snow. I am afraid to drive the car in the snow. I cannot get the car to move, if the road is slippery, and there is a slight incline.
Reviewed Feb. 11, 2010
Any time I go over some sort of uneven ground, which in LA is often, my car lunges forward and even though my foot is on the brake, nothing happens. I feel really scared to not have control of my vehicle in those moments. Toyota better recall all Prius cars and I think they should be compensating us for the years that this problem hasn't been fixed with their dealerships/company knowing full well that it is a common problem. They kept it a secret from their customers.
Reviewed Feb. 10, 2010
So, I'm not inquiring about the current recall, but instead concerned about my headlight malfunctioning. Since spring of 2009, I noticed that my headlights have been dimming or "blinking", or switching back and forth at random intervals. Sometimes, one head light would go out, then the other. More recently, both sometimes go out. I can only correct this by turning off my headlights and then turning them back on. The first time this happened, I purchased new bulbs but the "blinking" continued.
I recently went online to search the web and I found that there are other Prius owners experiencing this same problem. They all claim that around 45,000 miles, they've been experiencing the same problems. My car is now at 48,000 miles which is consistent with the other Prius owners responses. Does Toyota have a recall for this malfunction? I was told that there is no recall and that Toyota will not repair. I have yet to contact my dealership. Please advise.
Reviewed Feb. 10, 2010
I bought a used 2004 Prius recently (12/2009). In researching the hybrid car, the only problem I read about was unintended acceleration, which was rare. One cold morning after driving the car for about two months, I got in and pressed the start button. The display lit up and all the warning lights came on. They did not just blink on for a second, they stayed on. I tried to turn the car off and start over but it would not turn off. It would not "shift" into reverse or drive. The drive train indicator stayed in neutral. I tried various things for about six minutes. I had read that it is not good to leave the car in neutral because the battery is not being charged in that state.
The most upsetting thing was that I was not able to turn the car off by depressing the brake and pushing the start button and I could not remove the key. I was going to call a mechanic but when I opened the door, whatever was stuck came unstuck; the warning lights went off and I could shift into reverse and drive. I have no idea if opening the door had any effect or if the car just made a change at that point in time.
This is my first hybrid and I've not had a car with lots of electronic parts so there have been other problems but I assumed it was user error. I have been slowly reading through the user manual to educate myself. The manual could be better written. You do have to read the whole thing carefully and I find myself flipping back and forth to different pages to understand the instructions.
The incident described above was not due to any error on my part. All these recalls gave me the confidence to think that and report it as a problem. I need to take the Prius in for an oil change and I plan to ask about what happened and if any of the recalls apply to my car. I have it serviced where I bought it, Mark Jacobson Toyota in Durham, NC.
Reviewed Feb. 10, 2010
I have found the information on the Prius traction control system (TCS) very enlightening. I live in the Blue Ridge mountains with an approximate 1,300 foot change in elevation in about 2.5 miles. I have experienced all of the problems described while on very steep slopes. Does anyone know if the continuously variable transmission play a role? No low gear is a problem when descending on icy roads.
Reviewed Feb. 9, 2010
I drive a 2004 Toyota Prius and the traction control has been driving me mad for 5 years now. It completely cuts the power if a wheel slips in the slightest, leaving me stalled. Once I went to make a left turn on a busy street, the traction control kicked in from some very minor slipping and I was left stranded in the middle of the intersection with traffic coming at me. Since I can't spin the tires in that situation, the drivers in the other cars can't tell that I'm stuck. It just looks like I'm not trying to move, which provokes a lot of hostility from them. If I could spin the tires a little, it would be obvious to them what was wrong and I bet they'd be more patient and sympathetic (give people the benefit of the doubt while driving, please!).
I've been reading other people's complaints about the same thing and it is a relief to know that I'm not the only person with this problem. On days when it snows, I'm trapped at home while everyone I know, no matter what kind of car they drive, can get where they need to go. Toyota says the traction control functions as it was designed to, but this car was designed for climates where it does not snow and in places like Wisconsin, the programming needs to be different to accommodate normal winter driving conditions.
Reviewed Feb. 9, 2010
I have a 2007 Prius that has the same braking issues as the 2010 recall. I'm sure the owners of all Prius want the brakes fixed on all model.
Reviewed Feb. 9, 2010
My question is if Toyota knowingly sold their Prius' with brake issues. Don't the consumers such as myself have an option to get a refund for the car? I mean if I had known about this issue I would definitely not have purchased the car.
Reviewed Feb. 9, 2010
After 150,000 miles, my 2004 Toyota's headlight went out in 2008. I replaced it myself with high intensity bulb, purchased at Auto Parts shop. It only lasted a few weeks. It continued happening on alternating sides. The dealer told me, high intensity was my problem, and to return to regular intensity. So, I bought the least expensive regular intensity bulbs at Auto Parts shop, installed them myself, and they're great! They haven't failed for months so far.
Reviewed Feb. 8, 2010
I own a 2007 Toyota Prius and have experienced momentary loss of braking over a rough surface. This is a highly repeatable experience and I have adjusted my driving habits accordingly. I drive over the same railroad tracks just prior to a traffic light every day. While braking, with my foot firmly on the brake pedal, the car seems to lunge forward apparently as the brakes release for a split second. At the same time, my traction control light will flash on and off until the road smooths out. That split second is enough to cause an accident with the car in front of me if I don't give myself extra room or slow down prior to the tracks.
I have seen similar complaints for same model year of 2007 and earlier, I believe, on this and other websites. Some believe that this is a software glitch that occurs when the braking switches from the electro-magnetic to the mechanical braking system. I would hope Toyota is aware of this problem and that earlier models are included in any recall.
Reviewed Feb. 8, 2010
I noticed from the first time I drove the car that when I turn on the headlights, they would be bright and then dim. I thought this was because of the High Intensity lamps (HID). Now, on my 2008 Prius, the headlights take turns shutting off, occasionally doing this simultaneously. When I asked the dealer about it, I was told it was known but nothing would be done and it would cost around $700. Now, I'm told that they cut the price of the bulbs to $150 and the repair is now only $500. Headlights failing in two years just doesn't sound like a quality car.
Reviewed Feb. 8, 2010
Driving my 2008 Prius April 2009 in imperial valley. Coming off at rd. onto hwy 86 driving south to el Centro. After bringing up to hwy speed, my car continued to speed up. I thought maybe cruise control not working, however, should shut off when brakes tapped. I applied steady pressure to brakes as the car kept accelerating. Was able to slow somewhat, took foot off brake and speeding up again. This happened several times for the distance to Costco gas station where I was able to exit off hwy to. The brakes had distinct burning smell. I had been braking hard, very hard for quite a while.
Fortunately the incident caused no harm other than terrifying my daughter. Took car to Mossy Toyota where I purchased it to have checked out. After leaving over night, the service crew was unable to reproduce the malfunction which I believed to be something electronic. They said brakes still fine. The service mgr. pretty much blew me off telling me I just didn't understand the way the car worked. It was physically impossible for the hyrid Prius to behave as I described. Apparently, he either thought I was making it all up or shoving my incident under the rug because Toyota doesn't have a clue as to what is going on either. As I travel, I am ever aware this continues to be an issue.
At this point in time, I am just not driving the car as much as I had intended, using the car for work traveling back and forth from San Diego county to Imperial county in an effort to save gas. At the time of the car purchase, I also bought a booklet of service calls which are scheduled @ 5,000 miles apart. Unfortunately the packet of service tickets have an expiration date. I have nine remaining and don't think I will drive 45,000 miles by 2012. At the least, the expiration date should be waived being that the car has safety issues.
Reviewed Feb. 8, 2010
At 60,000, I avoided wrecking my Prius whose Abs system failed completely and got to a dealership. 16000 later, I had a new abs. Is this a lemon? I would think so. Very costly and seemed too early for brakes.
Reviewed Feb. 8, 2010
I own a 2008 Toyota Prius and have experienced loose of traction while brake over rough surfaces with the skid warning light flashing.
I've always been concerned when this occurs. This has never occurred in my Dodge or Ford under the same circumstances. I only hope Toyota looks at the 2008 and 2009 model years and not just at the 2210.
Reviewed Feb. 7, 2010
I have a 2008 Prius. I saw there was another complaint with the same issue for a 2008 Prius that I'm also having which seems to be the same issue with the 2010 Prius. I have been having this problem since I bought my car and mentioned it to my Toyota dealership twice, and they stated that it was due to the anti-lock breaks and that is the way it was designed. I stated that it was dangerous if it was going to propel you forward when you are breaking, but they didn't really have much of a comment. Now I am hearing that other folks are having the same issue.
The issue is when the car hits a pot hole or a bump, the car lunges forward (and the traction control light goes on), forcing me to brake. Sometimes this actually happens when I'm breaking and hit a pot hole or bump as well. I love my Prius, but I am now worried with all the accidents I'm hearing about. I hope that Toyota recalls other Prius years for the brake problem and not just put it on the back burner like they have been. The other issue I have had with my 2008 Prius is the keyless remote control. Since the day I bought my car, the alarm button does not work unless you are right in front of the vehicle and sometimes it doesn't even work then. I know this is not a danger, but it's annoying when you are trying to find your car and the alarm won't work. I have also complained to my Prius dealer about this issue twice without resolution. Thanks.
Reviewed Feb. 7, 2010
We purchased a 2010 Prius and have several incidents of the car accelerating when we start to engage the brakes. It feels exceptionally bad if you are on any type of rough road (terrain). We are very concerned about our safety in this car!
We try to control the car and now drive it very carefully and do not ever get too close to the car ahead us, as we are never sure how the car is going to react. We paid a lot of money for this car and would feel much better if Toyota would recall this 2010 model Prius!
Reviewed Feb. 7, 2010
We purchased a 2010 Prius and have several incidents of the car accelerating when we start to engage the brakes. It feels exceptionally bad if you are on any type of rough road (terrain). We are very concerned about our safety in this car!
We try to control the car and now drive it very carefully and do not ever get too close to the car ahead as we are never sure how the car is going to react. We paid a lot of money for this car and would feel much better if Toyota would recall this 2010 model Prius!
Reviewed Feb. 7, 2010
I have always wanted to complain about my 2007 Prius regarding a very dangerous breaking issue. The recent news about Prius has compelled me to list this issue. Very often, when I park the car- I put the car in park and if the car is on the slightest incline it will roll a little. And moreover, when I park it on a hill and even if the emergency break is on, it rolls about a foot. This has scared, the you know what out of me because I wondered if it will roll infinitely. Now this has happened in dangerous spots light while pumping gas at a gas station where there may be not level areas around the pump. Once it rolled while I stopped at a toll booth to talk to a toll collector. I know there have been many instances where this happens! It's scary when it happens.
This car has been doing this since the day I got it and it needs the attention of Toyota. I am a very happy Prius owner but I have to tell you this is not right. Based upon what I've heard in the news, I believe there is a glitch in the software that makes the 2007 Prius do this. This model needs a recall too!
Reviewed Feb. 6, 2010
I have a 2008 Prius. I was watching the news and I heard them describing the brake issue with the 2010 Prius and I said to myself that is the same problem I have been having since I bought my car, but I didn't think much about it. I assumed it had something to do with it being a hybrid and the weight of the car. But now I am hearing that other folks are having the same issue. The issue is when the car hits a pot hole or a bump, the car lunges forward (and the traction control light goes on), forcing me to brake.
I love my Prius, but I do think twice when I get in it because of the deaths/accidents that have happened in Southern California. I hope that Toyota recalls other Prius years for the brake problem and not just put it on the back burner until more accidents occur. I do think twice about getting in my car, but I have no choice. I am a graduate student and I have to commute in heavy traffic to get to my school everyday so I really can't stop using my car. But I keep thinking what if my brakes go out in this traffic and the weather in Northern California has been very wet.
Reviewed Feb. 6, 2010
I have a 2007 Toyota Prius that when I run over a bump in the pavement, the anti-skid light come on and the car will not accelerate well. It’s like putting the brakes on while I am moving. This could result in a rear end collision or loss of control.
Reviewed Feb. 6, 2010
We bought a 2010 Toyota Prius in October of last year. My wife, Suzanne, was driving home from the gym last week when the brakes failed completely. She was turning right from First Street onto North Mines Road in Livermore, Ca. It had been raining and the roads were wet. When she pushed the brake pedal to slow down during the turn, nothing happened. It really scared her. Luckily, it was early morning and the traffic was light. There were no other cars in the intersection and she completed the higher-than-normal-speed, awkward turn without accident.
Reviewed Feb. 6, 2010
Headlights on Toyota Prius are faulty. My car is a 2007 Toyota Prius and the headlights started to go off while I was driving. I have to turn them to the off position and back to on to get them to come back on. In 2008, I hit a deer and the headlights were replaced due to damage. The headlights once again began to go off. I have been told that there is nothing they can do about it. Since this time there have been over 2000 complaints on the 2007 Prius with a headlights problem.
Reviewed Feb. 5, 2010
I have a 2009 Prius and have faced the same issue as many other folks. When the car hits a pot hole or a bump, the car lunges forward and the traction control light goes on, forcing me to brake. This has happened from the beginning and I assumed it was the result of the car being light.
I also got in the car to go to work about a month ago and it was completely dead. The car only has 8000 miles on it. The dealer had to jump and all the electronics had to be reset. I love the car, but there are clearly ghosts in the machine that Toyota needs to fix quickly.
Reviewed Feb. 5, 2010
On the afternoon of January 26th, 2010, my wife was driving our 2006 Toyota Prius at approximately 30mph. As she approached an intersection, the vehicle surged forward despite firmly applying the brakes. She employed all the strategies recommended by Toyota but was not able to stop before striking another vehicle that was stopped ahead in her lane.
The road was level, clear of debris and dry at that time. Her view was unobstructed and there was more than adequate time and distance to stop the vehicle under normal circumstances. Three people were injured in this event, which I hesitate to call an accident. While I am not happy to learn of other's experiences, it helps to know that despite what the dealers and Toyota will have you believe, there are serious defects with the Prius that compromise the safety of the motoring public.
Reviewed Feb. 5, 2010
This is about 2010 Prius' brake problem. My 2010 Pruis has had a brake issue since I picked it up in July 2009. I've taken it to the dealer 3 different times and was made to feel like I was crazy. The first time I put it in the shop to get the oil changed and have the brake checked, I told the dealer that when I had my foot on the brake pedal and hit a pothole the car would accelerate. When I got the car back, I was told no problem was found. The problem kept happening so I complained again.
I was told I wasn't used to the anti-lock brake system but it would be okay. The third time I demanded a mechanic or someone ride with me. After talking to the Sales rep, my wish was granted. I picked the person up and took him for a ride to the part of the road that the problem would happen most of the time. My driveway was too far away to show him. Anyway of course the brake worked fine and I felt crazy. He explained to me the anti-lock brake system again and told me that if that section of road was causing the problem to avoid it. I dropped him off and haven't been back. I'm happy to find other people now have come forward.
Reviewed Feb. 5, 2010
I have owned a 2008 Toyota Prius for almost 2 years and have always had a problem with the brakes disengaging when go over a bump. I hope my Prius is not going to be left out of this recall.
Reviewed Feb. 5, 2010
My daughter was driving her 2007 Toyota Prius (900 miles) and had accelerated after a stop sign to 15 mph when the tie rod broke and the car veered at a 45 degree angle into a parked car. I arrived at the accident scene within a few minutes and along with the police officer took pictures of the vehicle as well as the skid marks from the center of the road to the parked car.
The official police report listed the cause of the accident as a broken tie rod and not driver error. I had the car towed to my local dealer, who was very supportive, until the local forensics engineer from Toyota became involved. He and I (I was also a mechanical engineer for an engine company) inspected the underside of the car, and he could not find a root cause for the failure of the tie rod, so he concluded that the tie rod broke after the Prius hit the parked car, so it was not Toyota's fault, and therefore, would not cover the broken tie rod under warranty.
I asked him how the skid marks from the center of the road to the parked car can be explained, and he had no answer. Typical case of Toyota burying their head in the sand with a quality problem.
Reviewed Feb. 4, 2010
I have a 2007 Toyota Prius hybrid car with currently 24,000 km. Since new, vehicle has serious braking issues. When trying to brake over train tracks, potholes, drain covers, gravel, puddles, or ice, the vehicle slows slightly then lurches forward (feels like a brief acceleration). And the brakes slip before grabbing hold. Many times this has caused vehicle to enter intersections on red lights if the roads are wet. Also, the vehicle has slid off the road on gravel, and it slips regularly over train tracks.
Dealer is not willing to repair the vehicle at their expense, and to date, the vehicle does not have a recall to repair it (although there is recent media discussion over only the 2010 model brakes with the same issue).
Reviewed Feb. 4, 2010
I have owned my 2007 Prius since 2007. At first I loved it. Problems with the braking (hitting holes or ice causes traction-stopping problems), gas tank readings, (thank you AAA) and varying mileage will probably stop me from purchasing another in the future. I was at a drive-thru picking up coffee and the car lurched forward. No, my foot was not on the gas petal, and it was in park! I also had problems with the dash lights not working and the car not shutting off that took my local dealer three months to fix. I feel the braking problem, acceleration at a stop, gas tank issues all pose a high-impact damage outlook for the owners.
Reviewed Feb. 4, 2010
I wanted to let you know about yet another issue I have been having besides the braking issue over rough pavement with my 2010 Prius purchased in November of 2009.
The cruise control does not automatically cancel when applying the brakes until you press the pedal far enough to engage the brake light switch (that's correct, the brake lights do not come on under light braking, causing another dangerous situation of surprising drivers behind you), this causes the car to simultaneously increase the throttle while the driver is applying the brakes. This is even more pronounced when cresting a steep hill. It is possible to slow the car with the brakes while driving uphill. Upon cresting the hill and releasing the brakes, the cruise control is still engaged and the car then accelerates unexpectedly.
I have been to 2 different Toyota dealerships for repairs and they claim that they cannot replicate the problem or that the car was designed that way and it is not an issue that can be adjusted or repaired.
Reviewed Feb. 4, 2010
I own a 2008 Toyota Prius, which I love. Unfortunately, I believe it has potential problems in that upon occasion, it will lurch forward when put into gear without ever touching the foot pedal. It has done this in reverse also. Best description is as if it has a sudden power surge.
Reviewed Feb. 4, 2010
I bought a 2007 model in September 2008. I have always had issues with the brakes, chalking it up to the tiny little wheels and the fact that the last car I drove was a sturdy SUV. Now that I am hearing of the brake problems, I know it is not just the 2010 models. If the road is slick or if I drive over a bump or pothole while braking, the "slick surface" light appears on the dashboard and the brakes fail.
Yesterday, this meant sliding inches away from a brick wall. I also am having mileage issues the past few months. I average about 43.9 miles/gallon, or so I thought. I could get somewhere around 400 miles/tank, usually more. The last few months I have been at the gas station twice as much, getting about 320 miles/tank. All the while, the computer still reads 43.9 miles/gallon.
Reviewed Feb. 3, 2010
The brakes failed going into exit ramp on slightly slippery road conditions (drizzle slightly dampened highway), causing loss of control of vehicle and about $5K in damages to vehicle (insurance covered it but then raised my rates by $1,500 per year for next three years saying I was the cause of the accident). Please include me in any class action law suits against Toyota Prius 2006 for "faulty brakes". Thanks!
Reviewed Feb. 3, 2010
I was very interested in an article in the WSJ by Juro O. today on Prius brake failure. I am an American in New York State who recently (November 13th, 2009) had an accident in my 2009 Prius that totaled the car, though no one was hurt. I had always credited this crash to a problem with my brakes. I was in a situation where I had to stop very quickly and braked as hard as I could. The car slowed to a point then seemed to "plateau" until my car struck a truck.
I never heard or felt the "ABS sound" or vibration, and had always suspected something was not right with the brakes, but did not know what I could do about it. Can you give me any information as to how to pursue this or who I might contact to tell them of my experience? My car was totaled, and I incurred a $2,200 debt to Toyota in the loan to ACV discrepancy in my lease. I leased a 2010 Model, the only one available, and now pay $40 more per month.
Reviewed Feb. 3, 2010
The brake slips on my 2010 Prius if the pedal is pressed when the car is crossing a manhole or slightly wet surface, speed of vehicle is quite slow, or may be approaching stoplight, for example. I’m concerned over potential crash.
Reviewed Feb. 3, 2010
I am responding to the story given about the Toyota Prius that could not go in snow. I just read the post about the Toyota Prius that if it began to spin at all, power completely shuts down to the drive system. This is true, and I do believe the Toyota Prius is acting as designed. Mr. ** points out that if a tire begins to spin, the brakes are applied, or power is shut down so that the tire will not spin, only grip. Therefore, if it does not grip, it will not move. I am here to say with authority that whenever you remove the ability of a car to spin under "any" condition whatsoever, that car limits the driver’s ability to control and maneuver the vehicle.
My wife has a 2006 Prius, and I have an older car of identical size and shape. I think even the weight seems to be the same. While she cannot even back the car up on a level surface in snow (not ice, just snow), my old car can drive all around her car, and even up reasonable grades because if I need to spin a little, I can continue momentum. The Prius left my wife stranded on a not-so-slick hill, while all sorts of other cars drove by her. This problem makes the Prius unsafe in bad weather. This is really not an opinion; all sorts of cars drove by her.
To re-state this, it is much safer to spin and be able to use the engines power to continue a slow safe speed in snow and ice than for no tire to ever spin. Spinning would almost never present a safety issue at slow speeds unless both drive tires spun at the same time. This being said, I absolutely love the Prius and think there is no car like it. It is far more dependable and efficient than I expected, and in spite of this obvious design flaw, I would buy it again and again and again. Just make sure you have a truck for bad weather because the Prius will help you walk more.
Reviewed Feb. 2, 2010
I have a 2007 Toyota Prius. The 1st headlight went out in one year, the other the year after. This is something they know about, but like the gas sticking they try to ignore. I have had a Toyota since 1989, but I am losing faith in them because the company does not want to take the blame for things until enough problems arise and people are hurt. The are no consequences really, I got a warning ticket the day after they pulled me over for the same thing so I had to get the light replaced.
Reviewed Jan. 31, 2010
I have read many postings on other sites, so I am not the only Prius owner experiencing these problems. First, the gas gauge and the gas tank problems. I have run out of gas three times since I have owned my 2008 Prius. It is difficult to determine how much gas is in the car, I believe it is supposed to hold 11.9 gallons. However, when I think I am filling the tank I can get only 8, no more than 9 gallons to fill it without the gas pump allowing me to put any more in. The gas gauge will show that it is full no matter how much I "fill" the tank. When this happens I figure I have 3 gallons left when the low gas indicator begins blinking.
This should allow me many miles before I need to get gas since it holds 11.9 gallons and I only had to put 8 or 9 gallons in to fill it. This is a very big safety issue since I am traveling on highways quite often. If I cannot tell how much gas is in the car I am likely to run out just a few miles after the low gas indicator comes on. The second issue is the headlights. From other postings I understand that this is a problem with 2006-2009 Priuses. I have a 2008 Prius, and with less than 40k miles and less than 2 years the headlights have gone out. Then, the dealership wants $150 (down from the original $300) per bulb, plus a huge installation charge. I cannot afford to pay such prices every two years to have my headlights replaced.
After seeing how common of a problem this is and has been for several years, the dealership said nothing to me about this known problem at the time I purchased the car. This is very deceptive of any dealership to not inform the buyer that these known problems exist. I have spent $450 for headlight installation (every two years) and this has been a big safety issue for not knowing when I might run out of gas (three times so far).
Reviewed Jan. 28, 2010
I bought a used 2008 Prius in 2009. I drove for half a year and the driver’s side headlight went out. I went to the mechanic and replaced the headlight. Then the passenger's headlight went out. I thought I need to replace the passenger's headlight. But when I turn the headlight on and off, the passenger's headlight went back on and the light is very bright. It soon starts to dim in 5 seconds and then completely went out. I feel very unsafe when driving my car now.
Reviewed Jan. 27, 2010
Today's news about the suspension of Toyota sales had me wondering why the Prius was conspicuously absent from the list. We have a 2010 Prius with 3500 miles on it. Twice lately, I have noticed the surge of acceleration on bumps and it has been alarming. When I found other testimonials about this on this site, I don't feel paranoid any more, just worried. Perhaps there is something in the jarring that causes the fault?
Reviewed Jan. 27, 2010
I own a 2008 Toyota Prius, purchased from the dealer right off the lot. From day one, I have noticed the brakes do not work properly. At first, I thought it was just a terrible car for rain or snow but it was having problems in the slightest rain shower. If I hit a pot hole or bump while slowing down, the brakes release. If the traction control activates, the brakes release. The smallest bump or slight slip from one tire and the brakes stop working.
If I'm turning into a driveway or onto a side street and there's a bump or dip by brakes will release and my car will slide (sometimes into on-coming traffic). Now that I'm aware of the brakes slipping, I've noticed it every day, the roads will be perfectly dry, I have brand new tires, the brake pads just barely checked at the dealer, but if I hit a bump I have no brakes. I noticed if I "pump" the brakes I can get the brake pads to catch the tires again, but often only after I've slid into the other lane.
It's only a matter of time before someone gets rear-ended or the car slides into an on-coming car. The gas tank issue is a problem. It doesn't fill and at some pumps, it won't fill more than two gallons but that I can live with. Having faulty brakes however may very well be the death of me or someone I share the road with.
Reviewed Jan. 25, 2010
I purchased a 2010 Prius on 1-16-2009 at the San Diego dealer, Mossy Toyota. I drove the car from San Diego to Chico, CA. While I was going over the Grapevine between Los Angeles and Bakersfield, I was traveling about 70 mph when I lost acceleration to the vehicle. I had to dodge cars and trucks and finally was able to come to a stop on the side of the road. I turned off the Prius and then sat there wondering what had just happened. I only had 100 miles on the car and it lost acceleration! I turned the Prius back on and put it in drive and drove the rest of the way 500 plus miles to Chico, Ca. with no further problems. I called the San Diego salesman, Mark, and discussed the loss of acceleration with him. He had never heard of such a thing. I spoke with the Chico service person, Gary, and he said the same thing, never heard of such a problem.
A few days later, on Thursday, 1-21-10, I was driving from Chico to Monterey for a meeting. The car only had 900 or so miles on it. I was to stop off in Merced, Ca. to pick up a friend. I was on the outskirts of Modesto, Ca., going 70 mph in the fast lane of three lanes and it was pouring with rain. Once again, I lost the ability to accelerate! I was very worried since the traffic was terrible and with the rain, it was a very dangerous situation. I was able to pull to the middle lane as my speed continued to decrease with no acceleration. Then, I signaled to move to the slow lane but there was a Jeep Cherokee coming very fast in back of me. I just held my breath and prayed that he would not crash into me.
I was able to get out the of way to the side of the road and stop the car. I had just escaped a very serious accident with other cars on the freeway since I had no acceleration! I was just a few hundred yards from two lanes merging from the right onto the highway. I just sat in the car and looked at the gauges. The radio was working, the windshield wipers were working and the gauges were working. I turned off the car and started it again. Then I put it into drive and drove very fast to be able to enter the traffic lane.
I called Mark at Mossy Toyota in San Diego to report it again. He had no idea what had happened. I called Gary in Chico and spoke to him. He said for me to take it to a local Toyota dealer because it was such a safety issue. I took the Prius to Merced Toyota and the service man, Rick, had no idea what was wrong and causing me to lose acceleration. I left the car and took another car to Monterey for the training conference.
On Friday, 1-22-10, I received a call from Rick, Merced Toyota. Rick told me the following: service called tech support and faxed over the "operation history" for them to review. "After reviewing with TIS came to conclusion that the park button of the shifter was inadvertently touched." This means the car was slipped into neutral those two times. I was told by Rick at Merced Toyota that Toyota had redesigned the Prius dashboard in 2010 and placed the park "button" much closer to the heater controls and the music buttons. Rick told me that if it slips into neutral again, just use the gear shift and put into drive!
I told Rick that I am very upset with this Prius and the safety hazard it is on the freeway when I lost acceleration. Someone else is not going to be a fortunate as I was and they may end up in a terrible crash, possibly killing people. Rick, Merced Toyota, told his salespeople about the problem of the car slipping into neutral when the park button is "inadvertently" touched by the driver. He asked the sales people to tell future buyers about the problem.
This is a very serious problem and needs to be corrected immediately. There needs to be an urgent warning to all 2010 Prius owners and all Toyota service departments and Toyota sales departments letting them know of this serious danger because of the new placement of the park button so close to the other buttons on the dashboard. Obviously, I am very upset and very unhappy with my 2010 Prius. I would never had purchased the car if I had known of this serious danger!
Reviewed Jan. 24, 2010
Finally, I got up the hill and into my garage, with the help of three kind neighbors who came out in the 19 degree, windy, snowy evening to help push my Prius for more than half a block! The TRAC (traction control system) seems to work counter-intuitively in snow by cutting power to the drive wheels of my supposedly front wheel drive car on a snowy incline. I have been able to deal with this sudden loss of traction on flat to gentle inclines, thus far, but the snow defeated me and my car tonight. Is there a way to override this "safety" feature? Thank goodness this happened on a lightly traveled residential street, and that I have caring, friendly neighbors.
Jeez, my 1993 Honda Civic Hatchback had more guts than this car does in snow. I will be talking with my local Toyota dealership. Perhaps some fellow Montanans have figured a way to deal with this feature; from reading other entries here and in Consumer Reports it seems that corporate Toyota doesn't have a response.
Reviewed Jan. 21, 2010
My 2006 Prius headlight just started flickering on the driver’s side. I am told it will cost $150 for the light and $95 for the labor. This is high but actually much lower than other reports I have seen. I read about problems, fueling tanks. I find that my tank starts reading empty when it actually still has 3 or even 4 gallons in it. I know this because I drive it for days after it reads empty and then when I fill it, it will take closer to the 12 gallons it holds. I am not sure why it reads empty so early, but I will probably never run out of gas. I get 43 miles to the gallon in Utah, but I go up and down a lot of hills near or in the mountains. I have a relative in Texas that claims 50 mpg.
Sorry to hear about so many problems. My car has been good except for the headlight issue. It also ran once without the key in the car for about 1/4 mile. It was already running when I got out of the car with the key, and my daughter started driving it, not knowing I had the key with me. It kept going for the 1/4 mile until it finally stopped and she called me. That was pretty strange.
Reviewed Jan. 18, 2010
My Toyota Prius 2005 (2nd generation) battery failed twice and helped uncover dangerous design failures tied to the lead-acid battery failure that make maintenance and towing even more difficult. When the 12V SLI lead-acid battery failed, all electronic systems failed as well. It was impossible to open my trunk to get out the jumper electrical cables; or to put the car in neutral so the car parked nose in could be turned around and jump started, or towed for service from the front (not to damage the backside hybrid drive). The Prius Gen 2 (Synergy Drive) dependence on the starter battery of all electronic controls; and the lack of manual overrides to put the car in neutral or open the trunk both hazardous and inconvenient. If towed from behind, the hybrid drive and high voltage battery could be damaged with costly consequences. This poor design logic should be corrected.
Reviewed Jan. 16, 2010
My 2004 Prius had an intermittent headlight problem; it would go off, and once the car was turned off, it would come back on. I took it in to have it looked at. The dealership told me it needed a new headlight. I asked if they could guarantee that this would fix the problem. I was told yes. They fixed it and charged $450 for the bulb plus labor and disposal of the old bulb.
I returned home, and the problem continued. I took it to a different dealer and was told they replaced the bulb with a $150 bulb. The cost to find this out was an additional $50. They switched the bulbs. The problem was still happening. I tried to recoup the difference between the bulbs or $300. I was told I would have to return the old bulb for a refund. Then there's more expense and more runaround.
I got fed up and traded it off for a Honda. My job requires me to travel, and I need a dependable vehicle. I contacted Toyota headquarters and was told since two different dealerships were involved, it would be hard to get my money back. The dealerships were 200 miles apart.
Reviewed Jan. 10, 2010
I bought a 2005 Prius in July 2009. For the first few months, I was getting approximately 40-45 miles per gallons. However, within the last few weeks I noticed the gauge estimating an average of 45 MPG but the miles driven was less than 300 and the tank of gas is almost empty. I believe the tank hold about 10 gallons. I'm a math teacher and the 300 miles on 10 gallons is not 45 miles per gallon. I bought the car to save on gas. Unfortunately, as I have described above, I'm not saving any more gas than other gas-only operated vehicle.
Reviewed Jan. 7, 2010
I have a 2008 Toyota Prius which I have had for almost 2 years. When I purchased the car, I thought I was getting about 42-44mpg but I never really checked it. I recently drove from Florida to Texas and was shocked when I had to fill up with gas after about 300 miles. I contacted the Toyota dealership and inquired about the gas mileage because I thought that something terrible was going wrong with the car and was worried about making it to Texas.
I was told by the service department that the Prius would get low 30 mpg on the road. I challenged the service guy and reminded him of the specs on this car. He told me to take it to a Toyota dealership and they could put it on a monitor. For the rest of the trip to Texas, our gas mileage was mixed with 30mpg, 39mpg, and 32 mpg. When we got to Texas, we took it to the Toyota dealership where they kept it for a day and basically told us that the lowest gas mileage that they recorded was 40.7mpg.
We started back to Florida yesterday, and we got around 29mpg on the first tank of gas. We stopped for the night and will continue on today but 29mpg for a car that is supposed to get 45mpg on the road is insane. I am extremely disappointed in the gas mileage. Every time that I have questioned the gas mileage in the past and called Toyota, I have received nothing but excuses from it, the ethanol in the gas that reduces the gas mileage by 3-4 mpg to its the cold, its the heat. I paid a premium for a car that was supposed to get the highest gas mileage in the industry and I was conned.
Reviewed Jan. 7, 2010
Even with a small amount of snow I am unable to "burn" my way through even the smallest amount of snow the way I should be able to in my 2008 Toyota Prius. As soon as the wheels start to spin, engine power automatically cuts off. This is very frustrating. I recently had to completely clear the snow from my driveway just to make it up.
This is a safety hazard. The car won't go over even the smallest snow rut. This could cause accidents when backing up to get momentum to drive over the rut. It causes getting stuck in ridiculously small amounts of snow. This front wheel drive car should go through small amounts of snow easily, it is a major problem. Heart attacks will be caused by people having to get out of the car and clear snow that the car should go right through.
Reviewed Jan. 5, 2010
I have gone from loving my Toyota, to absolutely hating it within 18 months. I love the hatchback design and my initial gas mileage. I am now reading other posts, and realizing that I may not be the culprit. The Prius came with horrible wipers, which did not survive the first snowstorm. On a cold day, as I was wiping my windshield, the car jumped in reverse, and hit another car in the parking lot. I assumed that I had left it in reverse accidentally, but I still doubt that I would even do something like that. I am a very conscious driver. That damage to the other car cost me $450.00.
At about 6,000 km, I began having acceleration issues at street lights, and when I hit a bump or pothole. The car accelerates, and the brakes are not working . This has happened to me at under 50 km per hour. The skid light comes on, on dry pavement in summer. It cant be the carpets, as I don't use them. I came home from a business trip, and the car would not start for no explainable reason. It was towed 160 km away, because I refused to let the local towing company to boost it. That was a wise move because of the warranty. The car came back scratched, because someone could not open the hood, and believe it or not, used a screwdriver to open it. I"ll never know if it was the towing company or the dealership.
I am now getting terrible mileage 7.9 per 100km. I average 4.9 on the first year. That is my biggest disappointment. I am a very frugal driver, and I check my mileage at every tank. My summer tires, which have less than 9 months wear, are already worn badly, and I only used them for approximately 10,000 km. I also check my tire pressure regularly, and the pressure light never came on.
Reviewed Jan. 5, 2010
2005 Prius.Uncontrolled acceleration on NV highway to approx. 90 mph (wife = driver, myself as passenger). After about 30 seconds, car returned to normal. No carpet bunched up under pedal (by close inspection)!
Reviewed Jan. 2, 2010
I have been reading other posts and thinking, “Wow, it isn't just me!” I bought a 2005 Toyota Prius in Nov. 2004. It now has 170,000 km (106,000 miles!) on it, about 50/50 city-highway driving. From the beginning, I have noticed these problems:
1.) the brakes momentarily fail if the car hits a fair size pothole or bump while braking (the 'skid' warning light flashes when this happens, suggesting involvement of the ABS system), and like other posters it took many occurrences of this to convince me it was the car's problem, not my braking; 2.) the car will sometimes momentarily stall when beginning acceleration (as from a traffic light), then recover (the feeling is like you're stumbling when you take a step); 3.) at a certain engine temperature (the ambient temperature is often around 5 C), when stopped at a light the gas engine will cycle continuously on and off approximately every 2-3 seconds (annoying and wasteful!); 4.) traction is poor in winter conditions even with very careful driving and excellent winter tires; 5.) in cold weather, it is impossible to fill the gas tank because it will always stop at 4-6 liters (about 1-2 gallons US) short of full.
About a month after getting my Prius, it stalled while in traffic one winter morning. It appeared the gas engine was no longer recharging the battery. With about an hour's 'rest', I was able to drive it 10 minutes to a dealer, and was eventually told it was a known computer glitch that caused the problem. Since this was fixed, it has not recurred. I have fortunately not experienced the accelerator sticking problem (very scary!), but I do notice that heavy acceleration for merging and passing can be uneven and a bit unpredictable. I also felt that my most recent set of all season tires (used April-November only) did not last as long as they should have. And I do check the tire pressure at least twice a month! But lack of timely rotation may have contributed to their early demise. Gas mileage varies from a best of 4.6L/100km in late spring to early fall to a worst of 6.5L/100km in the winter.
As an environmentalist, I have put up with all these glitches to try to reduce harm to the planet! But when asked whether I would recommend this vehicle to others I have always been hesitant. I was planning to buy a new vehicle (electric) in a couple of years and let my teenaged daughters drive the Prius, but in light of these safety concerns I am seriously reconsidering.
Reviewed Dec. 26, 2009
The 2006 Toyota Prius has experienced intermittent loss of headlights. In other instances, the head light would go out spontaneously. I turn the off car and it may come on for 3-10 minutes and then go off again. The Toyota Prius was in the garage and 2005 at the airport. I let car sit for one week and battery was dead. All systems were turned off. There is no reason for battery to die when car was just sitting. The 2006 Toyota Prius nav. computer just stopped after the dealer fixed the headlight. I got an error message. Dealer claims it's a computer failure with $5,000 fix. Is there a simple reboot procedure?
Reviewed Dec. 10, 2009
The headlights on my 2007 Toyota Prius go out. Sometimes they come back on, sometimes they don't. I took it to the dealer, which could not duplicate the problem. I live on a windy rural road and last night, I finished my drive home at 25mph and the flashing of my turn indicators. Very dangerous!
Reviewed Dec. 9, 2009
My 2007 Prius High Intensity Display (HID) headlights fail frequently while I am driving. The driver's side headlight began failing in Spring 2009, and by winter, the passenger side light was also failing. There is an ambiguously described Toyota Service Bulletin on the problem, but I am having trouble getting the problem fixed. My mechanic said that the fix described in the TSB would likely not work and that I should investigate whether this is a frequent problem for this model. It is.
The Toyota Customer Experience Hotline, (800) 331-4331, gave me a case number and said they would reimburse me the cost of replacement (parts and labor) once a dealer had diagnosed the problem. Miller Toyota of Anaheim said they consulted with a TCE rep regarding my case number and said the reimbursement will only cover the lights but not the labor. Toyota Customer Experience would not commit to reimbursing the cost of repair until the problem had been diagnosed by the dealer, which is problematic because the lights always work when they are initially turned on and when they are re-started. This is very dangerous, obviously.
Reviewed Dec. 9, 2009
I have a 2008 Toyota Prius and live in ND. The heater does not heat the passenger compartment sufficiently to even keep the windows clear. I have had this car in to Toyota of Fergus Falls, MN four times requesting that the heater be fixed. All they can tell me is that it is within specs and they can't do anything. Also, I get very low gas mileage in subzero weather and traction has been an issue since day one.
Reviewed Dec. 7, 2009
I own a Prius, and it is absolutely worthless in the snow! I guess Bill Kwon is the spokesperson for Toyota and defends its product, but my question is - has he ever driven in snow and ice conditions? My guess is not. Someone is gonna get killed, and Toyota is gonna get sued over it! They need to change something. I'm an experienced driver in the snow, and it takes your experience and throws it out the window. It causes you to lose control of your vehicle.
Reviewed Dec. 2, 2009
I have a Prius. When I stepped on the breaks, it skidded very shortly and then I accelerated; it spit forward without any of my accelerating on its own. It freaked me out! It scared the hell out of me when the car went out of control.
Reviewed Dec. 2, 2009
Just wanted to add a bit of info regarding braking and gas mileage on the Prius. The Prius can be hard to stop at times; it is because the transmission has no internal slowing device as normal transmissions do. When you let off the gas, the car "freewheels" or coasts, which is a part of the trick to its good gas mileage, so sometimes braking can take more effort. If you need to brake more quickly, push the joystick selector into the "B" position as you apply the brakes and you will feel the car slow down tremendously, with no adverse effect on the car. Also, when driving, get up to speed quickly and then lightly tap the brake pedal. That shuts off the gas engine. I consistently get 60mpg on the freeway at speeds of 65 and under 45-50 around town. I do have the same problem getting it to shut off at times, almost having to "stand" on the brake pedal while pushing the power button. Toyota needs to look into that.
Reviewed Nov. 25, 2009
The engine of my 2007 Toyota Prius frequently fails to shut down when I firmly push the power button (exactly as directed in the owner's manual), often requiring that I push the button a second time - even if I hold the button several seconds with the brake depressed. The car has never "run away" with me, thus I have only experienced this problem when I have come to a stop and wish to get out of the car. The problem started after I had the car about 18 months and had driven approximately 15,000 miles. I have reported this to the dealer twice and they have not been able to duplicate it nor does their diagnostic equipment indicate that there is a problem. However, there definitely is something wrong with the car. The frequency at which this occurs is increasing, and I hope it will not develop into a more serious loss of control at highway speeds. When I complained to Toyota USA, one of their customer reps telephoned me and assured me there is no danger of that happening. The problem that I'm having will not be solved by removing the floor mat or replacing the accelerator linkage.
Reviewed Nov. 25, 2009
I had my 2008 Toyota Prius only about three months when I started having light problems. The headlights went off and I had to turn them off and turn back on. I had to do this several times. This year my passenger headlight started to get dim. When I would turn it off and turn it back on, it would work for about 5 miles then it would go off. Now it is out completely and I hear it will cost several hundred dollars to have it replaced since the dealer will have to change the light bulb. This seems to be an electrical problem with the Prius. Can something be done to have the light bulbs replaced if that is the problem or have someone check into this seeing if it's an electrical problem?
Reviewed Nov. 23, 2009
I was driving on I-15 North on Sunday afternoon, November 22, 2009 when suddenly my 2008 Toyota Prius quit running in the middle of the traffic. I tried to accelerate but the car wouldn't move. After 3 hours of waiting, the car was towed to Toyota dealership in Escondido, California. I got a call from the service manager on Monday, November 23, 2009 about the $220 cost of repairing the car. What is the problem with the car? It is oil in the manifold area that needs to be cleaned off. I am a mechanical engineer and I know the problem was electrical, not mechanical. It is obvious Toyota of Escondido is hiding the real problem! I was with my 3 children in the car when suddenly the car quit running. This was very scary considering there are no shoulders on the side of the highway to park the car.
Reviewed Nov. 23, 2009
I have a 2006 Prius. My headlights kept going out while driving and if I turned my switch on and off, they would come back on. One night on a winding road, my lights went out and would not cut back on. For a service cost of $800.00, the headlights were replaced. A customer service rep for Toyota stated they knew this was a problem but would not recall the vehicle. My husband spoke to the rep and questioned if they knew this was a problem, then Toyota should pay this bill. The rep was rude and stated, "What are you going to do when your battery goes? That's $5,000." If enough people will send the information to National Highway Safety, the vehicle may get recalled. Unfortunately, I believe someone is going to have to suffer serious injuries before this happens. I have also had to change my tires frequently. Right now I am having issues with possibly my brakes. I am taking it in again for a check. I like driving this car, but will not buy another Toyota.
Reviewed Nov. 22, 2009
2007 Toyota Prius headlights: First the passenger side went out, turned them off and then back on and they stared working again. Several days later the driver’s side went out, turned the light switch off, then back on and they started working again. This could be a big problem if you are driving down the road at night and both lights go out.
Reviewed Nov. 22, 2009
We had to replace one of the headlights on our 2008 Prius at a cost of approximately $200.
Reviewed Nov. 21, 2009
I thought I was crazy and am so glad to read that others have experienced difficulty with filling up their Toyota Prius. I drive a 2005 and for about the first year, I was able to fill the tank but since then, it only will take 8 gallons even if I drive it until the low fuel light flashes. It is impossible to fill the tank up. The dealer just acts like I am a ditzy female who doesn't have a clue; however, I keep a record of mileage and fill-ups and it is not what it should be. Any ideas what the problem is?
Reviewed Nov. 18, 2009
I purchased a 2008 Toyota Prius new and currently have 62,000 miles on it. Around the 58,000-mile mark, both headlights went out while I was driving home at night. I pulled over and switched my headlights to the off position and then back to the on position. The lights came back on, and I arrived at my destination without further problems. 2 days later, one of my headlights went out, only to come back on hours later. I replaced both bulbs, but the headlights still go out and then back on frequently. After searching the internet, I have discovered that this is not an uncommon problem with the Prius and seems to be extremely dangerous.
Reviewed Nov. 14, 2009
I drive a 2007 Prius. The accelerator has gotten stuck full throttle 4 times. The first time, I brought it in and the Toyota dealer told me to put my foot on the break. This last time, it happened while my 15 years old daughter was driving and that was it for me. Toyota has the car and they were able to duplicate the problem in the shop 2 times. It has nothing to do with the floor mat. I refused to take the car. They have given me a rental at this point.
Reviewed Nov. 12, 2009
I bought the Prius to be green and do my part to help save the planet. My first set of tires completely wore out at 15,000 miles. The dealer prorated the tires and gave me a fair price on a new set. These have lasted 10,000 miles and are showing major wear. I pointed this out to the dealer and they just blamed me saying the tire pressure was low voiding my warranty. Really? I've owned 15 cars over the years, never checked the tire pressure on any of them, and never had any unusual tire wear issues on any of those cars.
The Prius eats tires rapidly because of the battery weight, inherent alignment issues and the small size/width of the tires for the weight of the car. This makes tire pressure important resulting in a huge maintenance issue requiring checking and maintaining tire pressure weekly. Who in their right mind does that or has the time for it? Even when tire pressure is optimal, the Prius will still eat tires much faster than the tire ratings. Not only that but the Prius does not have tire pressure monitoring, common on most other vehicles. If any vehicle in the world needs this feature, it's the Prius and it doesn't have it!
Tire pressure monitoring is a cheap feature which comes standard on most cars nowadays and it's unbelievable that the car that needs it the most (the Prius), doesn't have it. It is mind numbing finding that Toyota knows about the tire pressure problem and does not inform Prius owners of this maintenance issue, yet chooses to blame the owners. This is clearly an issue where Toyota is using the wrong tire for the car, so that it will get high gas mileage and beat the competition but at the expense of the tires.
If you think you're being green by driving a Prius, consider how much carbon you dump into the environment with 1 set of tires. Now consider that the Prius eats tires about 4x faster than a standard car and your Prius has just become a severely polluting clunker. I sacrificed acceleration, speed, and looks to help the environment. For 3 long years, I've been ripped off, driving like a slug, getting cut off frequently and having to take it because the Prius isn't going to outrun anyone, rationalizing it by thinking it was all for the good of the planet. Now, knowing I've got one of the worst Carbon offenders, I feel totally swindled.
My grandfather told me long ago that there is no free lunch. At Toyota, they want you to believe there is, but you'll definitely be paying a huge amount for your meal and so will the planet!
Reviewed Nov. 9, 2009
I purchased a new Toyota Prius off the lot, 2007 model, with HID headlamps. Starting at 32000 miles, 6 months ago, I found what I thought to be a headlight failure after a previous period of uncertainty about whether I had such a problem. I drove to the dealer after having spotted the faulty lamp, pulled up for service, and no trouble was found. The dealership stated they had no knowledge of intermittent issues. Since then, I've had intermittent failures of each headlight and one taillight (the taillight may be a separate issue - I don't know). I painfully extracted the HID bulbs and the taillight to inspect for corrosion and to feel for a possible loose connection, but found neither such issue on any of the three lights. I've had one incident where both lights went out on the freeway and could not be restored by flicking off and on the lights, which technique works most of the time. Since then, I've only had one at a time go out and flicking off and on the lights seems to fix it, but it now happens more often than not - i.e. more than 50% of my nightly outings, I've had to do a "flick-and-restore" to get a blinked-off headlight back on. When can I expect a recall notice on this? Anyone?
Reviewed Nov. 9, 2009
With regard to the Toyota Prius, I had a similar accident with my 2007 Prius on 8/16/2008. I was driving home on a wet morning when my Prius began to hydroplane. I hit the left guardrail and when the car spun and headed right, it catapulted me across the interstate. At this point, the brakes would not work nor could I steer the car. I hit the right guardrail and rolled my car onto the driver side. The car was totaled. Bodily harm (no hospitalization) and loss of work days. Not to mention, no car.
Reviewed Nov. 6, 2009
About a year ago, my 2005 Prius driver's side headlight went out. I noticed a 'pinkish' color to the light for about a week before it went out completely. I went to the local Toyota dealer and was told that it would be $135 for a diagnostic to decide if it was the bulb or the computer that runs the headlight. (Each headlight has its own computer.) If it's the bulb, it will be about $400 for the bulb and an undisclosed amount to install it. If it is the computer, I wasn't given a dollar amount but it would be much higher.
I didn't have the $400, so I drove around trying to hide from Police vehicles. I got very tired of being told by everyone that I had a headlight out. No one believed me that it would cost $400 for the bulb. They said that I must be mistaken and that it would be for the whole headlight assembly. I had some body work done during this time and told that body man about the headlight. He checked it out. In order to get to the headlight bulb, he had to remove the entire front of the car! Obnoxious! When I told others about this, they thought I was crazy. Finally, a friend helped me out and found an after-market bulb at NAPA for "only" $100. So I bought one, and my friend installed it. Whew, no more dodging the police.
Two weeks later, the passenger side light went out. Talk about fuming! The people at the auto parts store told me that is why most headlight bulbs come in a set of 2 because they usually go out together. I told them that with $100 bulbs, getting 2 is a real big expense. I replaced that one, and now, 6 months later, my driver's side headlight is going out! What's the deal? Who is making all of the money?
I bought my first Prius in Jan. 2001 and had almost no problems with it. I only traded it in for the "bells and whistles" on my 2005. Other than the headlights, there have been almost no problems with my car. I'm not sure that I can continue to afford my "money-saving" car anymore. If I go to a dealership and get both replaced, it will be around $1000 to $1500. Sorry, in this economy, I just don't have it. Maybe I should trade it in on a 1971 Volkswagen. Those headlights only cost about $10. I've driven for almost 50 years and owned many cars. I don't remember replacing more than one headlight bulb in all of that time. That one was after my husband hit a deer. I can't afford to spend a couple thousand dollars a year for headlight bulbs since I'm on a fixed income.
Reviewed Nov. 5, 2009
I have a 2007 Prius with 46,000 miles. I got it last January 2009 as a certified used car. The brakes are grabbing and feels like they are not catching for one to two feet. Billy ** and the dealer he worked for, Phil Bachman, charged me $94.01 just to tell me the problem. I was told the brake assembly actuator was bad and needed to be replaced at $2,457.90 plus tax - my warranty did not cover it. This is the fifth Toyota I have owned. I get a new one almost every two years and have yet to have a problem with any of them until I got this Prius.
I put four new tires on it only to be told they were not like other cars and the mounting had to be to one side only. I have a new battery but it has gone down twice and I have had to call them out to start it. It takes almost three to four miles for the heater to finally kick in. When I wanted to trade the car for a RAV4 like the one I owned before, they were offering it to me for half of what I paid them for it less than a year ago. The car is parked because I fear for my life when I drive it. Right now, my dad is dying. I am his only caregiver so I need to be there for him.
I was a Honda driver before I started buying Toyota cars every two to three years. I have been a good customer for Toyota but perhaps it is time I return to Honda again if they do not stand behind me on this problem. It is not like the brake pads have worn out. This is just a malfunction in the brake actuator. It was already showing signs of this problem when I got it, but everyone kept saying it is just my anti-lock brakes. However, it has gotten worse. Until now, I face the threat of death when I cannot stop at the next red light or stop sign.
Reviewed Nov. 5, 2009
I have had the same experiences with my 2006 and 2009 Prius. You have described the actions of the car perfectly. I sometimes transport my grandchildren. After the news report and reading others' experiences, I, too, am concerned. My husband assures me that as many as there are on the road, the numbers are extremely low that the manufacturer more than likely will do nothing. The report said that if this does happen in case the brakes do not slow down the car, put the car in neutral and apply the brakes. I hope I can remember that if the car ever "takes off." Technology, I suppose, is the main reason why we bought the car. Best to you, I will more than likely trade mine in when I can afford to do so and look outside of the Toyota lot!
Reviewed Nov. 3, 2009
I have a 2007 Toyota Prius purchased new. I am retired and the only driver. The car has been gently driven, well cared for and maintained, mileage less than 8,500 miles. Hearing news about uncontrolled speed surges triggered recollection of my Prius having small surges in speed from time to time and only for a second or two slowing when the brakes are applied. I felt concerned when it happened but let it go since it happened only occasionally (again only last week). Now, I am very aware of the power surges and very frightened that my car may be one that is susceptible to uncontrolled speed surges.
Another concern from time to time, the car felt as if it would go into a skid (on a flat road) and I could feel the car correct itself. Again, it would last only a second or two but would startle me when it happened. Other times if my tires (on one side of the car) would go over a bump (even a small one), the car would go into a speed surge where I would apply the brakes and it would correct. This would startle me and shake me up a little; but again since it happened only occasionally, I would let it go.
During my last oil change, I spoke to the service department about my concerns. They checked my floor mats and found them not to be a problem. They made sure they were clamped down. Since I checked them, I know they have never been pushed up near the gas pedal. I want to be sure my concern is duly noted since Toyota doesn't seem to have any idea what the problem is; obviously, they don't have a solution. I don't know what to do; I no longer feel safe driving my car and can't just go out and buy a new one.
Reviewed Oct. 23, 2009
I was driving home with the Toyota Prius of 2005. On the way home at the entrance of my complex, I was turning at about 15 mph and then out of nowhere the car came to a complete stop, jolting my father who was in the passenger seat and me forward with a great amount of force. The car completely turned off and got all locked up, and we became sitting ducks on 152nd avenue. The only way the car was able to be moved was when the towing truck came to take it to the Toyota dealership. It has now been at the Toyota dealership for exactly ten days. I have now been informed on the 10th day that the malfunction of the car was caused by the water pump.
The Toyota dealership has now charged me over $2,000 for the malfunction of this car to be fixed, and at Toyota, they do not guarrantee that the malfunction will not occur again. Now my main concern is that the malfunction of the car that happened before can happen again, most probably in different conditions and maybe even at a higher velocity, putting anyone's life in the car in danger, resulting maybe even in death. I am also almost certain that there was another cause for the car's malfunction other than the one I was told. I was told by the Toyota employees that this malfunction has yet to occur in any other car.
Reviewed Oct. 12, 2009
This is a safety issue. I leased 2008 Prius and the headlights had to be replaced after 35,000 miles. I paid for the replacement headlights and the expensive labor cost because it was over 30,000 miles. I thought this was just a fluke. I decided to buy a pre-owned 2008, expressed my concerns about the headlights malfunction. The same dealer convinced me to add a platinum extended warranty and it would cover everything bumper to bumper, even the headlights. At 50,000 miles, the headlights also went out. The dealer said the headlights just fail and need to be replaced. The headlights is not covered in the extended warranty because it is considered a wear and tear item. I have owned many Toyota cars and have never had a headlight go out even after 250,000 miles.
Reviewed Oct. 12, 2009
Approximately 6 months ago, the headlights on my 2007 Toyota Prius started to dim. About 3 months ago, the driver side headlight went out. I can turn the headlights off then back on and it stays on for awhile. Several weeks ago, they both went off. I pulled over and performed the same procedure and they both came back on. Dealership says the headlights are going out, but they cannot explain why turning them off, then on seems to work. These headlights do not just burn out like other headlights so I am suspicious. The service person cannot guarantee that new headlights will not do the same. I suspect a computer component is bad? New headlights are $150 ea. plus diagnostic (computer?), and labor brings grand total to over $400.
Reviewed Oct. 7, 2009
2007 Toyota Prius - My driver's side headlight flickers and goes out. If I turn the light off and back on, it comes back on again. Sometimes it goes out completely. Last time I was on the highway during a heavy rain at night. Very dangerous. I had an appointment with my dealership, who said it's likely a computer issue and will cost me $1,200 to repair. They also said that Toyota Corp has had many complaints and is thinking about a recall. I plan to have a diagnostic done tomorrow and am bringing copies of documentation from the internet and tell them it's a product liability issue. If I don't get immediate, free of charge action, I'm contacting the state attorney general's office, The Motor Vehicle Dept. Licensure Division and Toyota Corp.
Reviewed Sept. 22, 2009
I was driving downtown at a speed of approximately 25mph, trying to stop the car at a pedestrian crosswalk where another car already stopped. Stepping on the brake pedal did not stop or slow down the car. Instead, the car accelerated and the car that was already stopped at the crosswalk was rear ended. Toyota Prius was totaled, the driver of the Prius dislocated an ankle and police report was filed.
Reviewed Sept. 15, 2009
The headlight of my 2007 Toyota Prius on the driver side has been shorting out for over a year. Turning it on and off fixes it temporarily. The other night, both went out, and I was in the complete dark on a country road (no moon). Luckily, I did not hit anything or drive off the road, but it was very scary. Turning the lights off and back on fixed the blackout, but the driver side lamp kept going out about every few minutes. I am worried about driving at night since I am out with children on small, windy, steep country roads that are not lit! I called the Toyota Dealer in Capitola, CA. The service manager took the call, and said that he would get back to me. I am not expecting great results. I am now contacting a lawyer in San Francisco regarding a class action lawsuit.
Reviewed Sept. 11, 2009
I purchased my car in March 2009 and have about 7000 miles. Today I had an incident of sudden acceleration. I had just pulled out from a stop light when my car lunged forward at high speed. I was not on a highway, but a 25-mile area. I tried to stop with brakes, but when they had no effect on the speeding vehicle, I quickly hit the power button and the car came to a stop. I was very fortunate that there was no one or thing in front of me at the time and the cars behind me were able to pull around me when I pulled to the side and stopped. I was very frightened. I took the car down less traveled streets and was afraid it would happen again on the way home. It didn't.
I will take it in to the dealer tomorrow, but I'm afraid they will not know what the problem is and I have seen other problems of this sort on the internet. I called the dealership before I started the car again and they already told me it was probably the mat .That was the first thing I checked before I started the car again and that was not the case. They also asked me about cruise control, but I don't use cruise control and it was not accidently turned on. I am very afraid to drive the car and don't know what to do if they don't find anything wrong with the car.
Reviewed Sept. 9, 2009
I am having trouble with my 2007 Prius headlights. They come on and off. The dealership wants to charge me $75 to look at it, $150 to replace each bulb and if that isn't the problem, it will cost me more money. Plus, I bought the extended warranty thinking that everything was covered. I am very upset with Toyota.
Reviewed Sept. 6, 2009
Toyota Prius is much overrated. I have a 2006 and have had to replace front wheel bearings twice. The car now has 104,000 miles on it. I just replaced rear bearings. The tire life is terrible, and many small problems also have happened. The dealer I bought it from said it happens. It's my first import and the last. I will go back to my old brand. I have never replaced wheel bearings in it. In fact, I have a 1996 pickup with 450,000 on it and I would not be afraid to drive it across the country, but not the Prius; it's just not a dependable car.
Reviewed Sept. 6, 2009
The 2007 Toyota Prius HID headlight on passenger side goes out after 1 minute of driving. It will relight momentarily after power switch is turned off, then on. The issue began shortly after expiration of 36k mile warranty. Repair quotation: $950. The issue impairs driving visibility. $950 is a ridiculous cost to repair a headlight. Toyota needs to acknowledge the Gen II Prius HID headlight failure defect and repair the headlights for owners.
Reviewed Sept. 4, 2009
I have now had to replace my 2007 Prius HID headlamps twice since purchasing my new vehicle in November 2006. These HID headlamps are extremely expensive and rather difficult to remove and install. It's $150 each for 2 headlamps, not including labor. Had I opted for Toyota to install, it would have been almost $400 each.
Reviewed Aug. 29, 2009
My 2008 Prius traction control system will cut power to the drive wheels on slippery inclines, forcing me to back down hills or leave me stuck without power in the middle of a highway. The anti-lock brakes will cut off braking to the front wheels in similar conditions. The situation is aggravated by the emergency brake being actuated by a foot-operated pedal which locks on the emergency brake until it is pushed down again to release it (no capability to vary emergency brake pressure or duration and quickly release). In slippery weather, the combinations of these flawed designs are absolutely treacherous and are guaranteed to cause accidents.
Toyota, understandably, is reticent to admit this, as it does not want to accept any liability. This is a short-sighted attitude. Failing to address these well-recognized and documented problems squarely and making no attempt to make corrections for which, due to the highly complex design they are almost exclusively qualified, will in time, increase Toyota's liability for the resulting property damage, deaths and injuries. If I have an accident with my Prius, occurring on a slippery road, I will definitely sue Toyota and have an easy time proving the faults of these equipment designs and combinations.
Reviewed Aug. 21, 2009
This is not a complaint. It is a statement of fact about my Toyota Prius. I commute 180 miles per day. Although TMC states higher mileage in the city than the highway, my experience is just the opposite. I live in the foothill area of the San Bernardino National Forest. This means my city driving is up and down hill with many stops. So, I am not upset when I get 40 mpg. I get 50+ mpg on the freeway and I'm very happy with that. I find the way a person drives the car defines the kind of mileage one will get. All in all, it's a great car. I'm an aerospace engineer and the car design intrigues me.
Reviewed Aug. 18, 2009
I own a 2005 Prius with an intermittent headlight on the drivers side at 50,000 miles. The dealer recommended that both side be replaced for over $800. Toyota would not approve this under the 100,000 mile warranty. The dealer then said to just replace the drivers side HID and not the transformer. Why would it not be needed just because it is not under warranty? They did not say they made an error in analysis. Again, I complained and talked directly to the manager and Toyota. They agreed to replace parts at no cost (HID only) for $125. At 68,000 miles, the right side became intermittent and I got a warning ticket. I went to the dealer and said that I would pay the $125 but not more. Now at 94,000 miles, the drivers side is intermittent again. I am going to go to the dealer in the morning and tell them they should provide the HID, the transformer and the labor to fix both side as they simply hid a symptom and charged me $250 to do it. I will never by a Toyota again.
Reviewed Aug. 12, 2009
After 144,000 miles driving my 2001 Prius, the transmission, inverter and the batteries had to be replaced. Until then, it was the best car I had ever owned. Since then, it is still the best but I spent $10,000 to replace everything and they even forgave me over $3,000. They just found it impossible to diagnose the complete problem at first or I would have junked it. I have car pool stickers so I thought it was better for me to fix it. I don't use the sticker benefit much.
They told me (later) that if the trans goes out, the others go out most of the time too. They also told me it was worth getting it fixed. I doubt if I will break even on the sale. It should be good for another 100K miles now but I am selling it. I'll never again drive a hybrid car this long, even with a sticker benefit. Many problematic things were replaced under warranty so this is my first high expense - steering, gas tank, computers, and more. The fuel pedal sensor was bad but it fixed itself somehow. I should have gotten rid of it a long time ago.
Reviewed Aug. 9, 2009
2008 Toyota Prius rapid tire wear - The wear pattern shows underflation. Both shoulders are wearing rapidly at about 25,000 miles. They were recommended at the dealership when servicing the vehicle. I can't believe that Toyota would install such cheap tires on an almost $30,000 car. One of the front tires blew up on the freeway at around 60+ miles per hour. The other three needed replacement at around 20,000 plus. These are very low quality tires.
Reviewed Aug. 1, 2009
Report of an accident/crash in 2008 Prius - On May 1, 2009 at 7:25AM, I was backing my 2008 Prius out of our driveway. I had exited the garage and had pressed the button to close the garage door. I hadn't yet buckled up, which I usually do in our turnaround (cul-de-sac) since sometimes I have to lift myself up out of the seat when in reverse to see clearly out the rear window (that habit has changed. Guess you can't be safe in your driveway!). Unfortunately, I had forgotten that my visiting sister's car was parked at the end of the driveway, about 30 feet from the garage. Going at a slow back up speed, I hit her car (later examination showed no dents or scratches on her fender). Naturally, I was startled as well as upset that I had hit her car.
Of course, I wanted to get out of reverse gear and move forward, in order to get away from her car and get out of my car and check to see if there was any damage. At that point, I either went into neutral or drive. I'm not sure which. The car then lunged forward, going up to 10-20 mph. There was nothing I could do to stop the Prius. I presumed that I was on the brake, but there was little time to analyze as the car kept hurtling and within 5 seconds, I had crashed into the garage door, jolted into the garage, crushed 2 bicycles and rammed into the inside (kitchen) wall, crumbling drywall, decimating a closet, knocking the back door and frame out of the entryway. An inner wall was moved 6 inches.
I never passed out or had any dizziness or any other physical reaction through this entire episode except saying stop, stop, oh no, oh my God. My head hit the steering wheel (I think), breaking open the left side of my lip and severely bruising my cheek. The airbag hadn't inflated despite the hard crash through the kitchen wall. Other damage: Moving cupboards out of their spaces, knocking a hole through the drywall/insulation in the family room, jarring the stairway wall and breaking the drywall edge leading to our lower level and knocking an original painting off of the mantle breaking the glass. The whole front end of the Prius was crushed in, the top and sides scratched and the driver's side door had to be forced open by my husband to get me out. After the initial (and terrible) shock, we went to the ER and then 45 minutes later, to an eye/ear/nose/throat specialist, who stitched up 3 layers of my lips/cheek to close the gaping wound.
My theory: If it had gone into drive to move forward, I would have never accelerated to the 15 mph (seemed faster) that I was undoubtedly going when I crashed through the garage and into the house, causing this havoc. My husband said it sounded like the house had exploded. This ranks as one of the scariest and most frustrating experiences of my life. I haven't been in any kind of car accident since I was 16 years old, when I sideswiped a car on the day I got my driver's license. I have never received a ticket. I believe that there was something terribly wrong with the control system or the computer on this car, purchased in Sept 2008, currently recording 13,000 miles on the odometer.
For two months, we were dealing with home, medical and car insurance, along with contractors, inspectors, insurance adjusters and the Toyota Claims Dept. Toyota also sent an inspector from the regional office in Kansas City and with an official letter, then declared our Prius safe with all signals and computers checking out "fine". Toyota was responsive, albeit slow. My wound is healed, but still swollen. The physical and emotional trauma has lessened, but this is an experience I'll never forget. Now three months later and based on the reports below of other people having similar experiences the second time, our Prius is "repaired" but I have still not driven it and won't except when I have to. I am still afraid that it will accelerate again, without my initiating it (my husband is driving our Prius). After $14,000 in repair costs (covered by car insurance), it looks as good as new. Everyone's description on this website is amazingly similar to the experience I had. Who says this won't happen again?
Reviewed July 28, 2009
When we first purchased this 2008 Toyota Prius a year ago, we were getting really close to the EPA estimates. Over the last 6-8 months, the mileage has dropped and continues to drop more each month. Our local dealer in Reno, NV is claiming that there is nothing wrong with this vehicle, but has no explanation for the steady drop in mileage. Very frustrating! We are now getting 35-36 mpg and that is not what we paid for. A Civic does that well without the Hybrid price tag. If this is what we have to live with, then I will sell this car and never recommend to anyone.
Reviewed July 24, 2009
My 2005 Toyota Prius "shoots forward" when I'm breaking. It's very scary! This occurs when the car is in battery mode and I'm trying to stop.
Reviewed July 24, 2009
My 2008 Toyota Prius with only 23,000 miles on it caught on fire and is totaled. The car did something weird when I turned a residential corner and the warning lights came on (Master Warning, Vehicle Stability control and Hybrid System). A couple of minutes later, smoke started coming out of the vents of the passenger side seats and before I knew it, a flame was in the corner of the back passenger side seat and the car burnt in no time.
It was obviously an immense inconvenience and one I am thankful to have survived through. Fortunately, I was able to get out of the car and react to the situation. Fortunately, I was in an area where I could pull over right away. However, it had me really shaken up understanding that had I been on the freeway or in traffic, or had a child in the back seat, things could have gone really wrong.
Reviewed July 22, 2009
This is a follow-up to my previous post regarding my driver's side headlight needing to be replaced as well as the computer. I did call Toyota headquarters and complained that there must be a manufacturing defect. I was told I would get a return call in 24 hours. In that time period, I was driving my car in to have the work done, and the dealership called to say that Toyota had called them and told them I would be reimbursed. Wow! Both I and the dealership were stunned, but thrilled. Later, when I tried to file for the reimbursement, the Toyota HQ person said that they made no such statement. But I pushed back and said the promise of reimbursement was noted on the work order by the dealership. They called the dealership and then agreed to a "goodwill" reimbursement, admitting to nothing.
Reviewed July 16, 2009
This is my own personal experience with my 2001 Prius, which we bought as a certified vehicle in April of 2006 from Performance Toyota of Sinking Spring, PA. We noticed prior to the accident that the vehicle tended to buck, but we assumed it was because it was a hybrid and the nature of the beast. In Dec 2006, I was traveling on the PA turnpike and the vehicle suddenly lost power, all the dash lights were on. I limped the car to the side just beyond a guardrail and put it in park. As I sat there, the vehicle suddenly accelerated full throttle backwards slamming into the guardrail and wiping out the rear end of the vehicle. I had a black eye, a damaged ankle, a cracked rib and general pain particularly in my arms, neck and legs. Because as soon as I realized what was happening, I stood on the brake pedal but to no avail. Only the guardrail stopped it. The airbag did not deploy either.
The car was supposedly fixed at Performance Toyota of Sinking Spring, PA. Obviously, it wasn't fixed at all. I was told by Toyota Corp that after Fitzgerald Auto Malls Toyota could find no codes in the computer just after the crash, that it is common for the Prius once it has corrected itself to wipe all the computer codes out. This has happened time after time. What sense is there in having the computer sensors and things if they aren't going to tell you what went wrong with the vehicle? It covers Toyota's butt for sure. I have been struggling with the insurance company, the dealerships and Toyota corporation over this since that accident in 2006. I have filed a report with the NHTSA as well. Toyota will not help. In fact, the same dealership who supposedly fixed this car before it came out of the garage, I walked to the showroom to trade it in and was told it wasn't even worth the book value due to a diminution clause, they could not certify it. It also accelerates forward (it truly has a mind of its own and can't be trusted to take out of the garage, not to mention, out of town).
Approximately 2 weeks ago, they replaced the hybrid battery saying that was the problem (my car is still under an extended warranty). A week later, it did the same thing, died under power, all dashboards lit up. I took the car back in, they could not duplicate the problem. Then they sent one last technician out and he saw the dash lights come on and the car lose power. The manager of Del Toyota told the manager from Toyota Corp, Kevin, (after I gave permission to drive it some more) that there are no problems with the car, it drove fine (guess he doesn't believe his techs huh? Since one of them experienced it). Kevin, the manager, (who is supposedly the highest level I can speak to, which I highly doubt) said that Toyota's determination is they aren't going to do anything.
I called Toyota corp to find out why, since my car was under warranty and they saw the problem, they wouldn't do anything? Kevin replied that the manager Dominique (from Del Toyota of Thorndale, PA) said the car drove fine. I called Dominique, he said that he personally did not experience the problem (although his techs did, who told me I had to pay for the car to be torn down to find the problem. Mind you, my car's under warranty). Dominique also stated that he fixed the problem by charging the hybrid battery to 80% (yes, this is the same hybrid battery they replaced a week prior). This is the second claim I have filed concerning the same problems. I have been dealing with this piece of crap since 2006, but can't afford a new vehicle. This one wasn't cheap. Everyone in my family who drives the car knows.
Do not take your foot off the brake when you are at a stop sign, traffic light or in a bank line etc. This car is a death trap, an accident waiting to happen. I would wager it's why they traded it in the first place. And it's not the only one doing this. Toyota has a problem that they will not admit to. I have tons of links concerning this problem. I have a huge file of correspondence with Toyota, insurance companies, dealerships etc. who won't do anything. Oh and while I'm at it, this thing eats tires so badly that some of them we have had chunks come out and can see the cording.
Reviewed July 16, 2009
I own a 2006 Prius. Great car, except that about every 18 months, the right headlight starts to fail erratically. Turning the lights off and on usually gets the headlight to burn for a time, but it will inevitably turn off within a few minutes. The first time I had it replaced, the Toyota dealership initially told me it was a faulty ECU under the dashboard that would cost $500 to replace, but that it could be the headlight, and they wouldn't know until they replaced the ECU. They would not guarantee that if it turned out to be the headlight and not the ECU that they would not charge for the ECU.
After complaining to several levels of management, the service shop called with good news/bad news. It was the bulb, they told me. But it would still cost $500 to replace it, $300 for the bulb, which comes with no warranty, and $200 for the labor to remove the entire front end of the car just to replace the bulb. The $200 of labor would come with a one-year warranty against "defective labor," whatever that means. Eighteen months later, the car is back in the dealer's service shop. Same headlight failed and same symptoms. Now, the "good news" is that they will determine whether it is the headlight or the ECU for only $100, not the (alleged) $241 that it would "normally" cost to get the diagnosis. Amazingly, the service department still claims to have no idea whether there is a problem with the headlights in the second generation Prius!
Toyota has a problem with the Prius headlights and/or ECUs that it will not acknowledge. And the dealership is prepared to lie about the problem by feigning ignorance about a problem that appears to have only grown in proportion in the last 18 months. This is an economy car. $500 headlight replacements are unconscionable to begin with. But yearly $500 headlight replacements? That's consumer fraud, both on the manufacturer's part, and on the part of the dealer service departments.
I sincerely hope there is a class action lawsuit in the works. I would gladly join, even though class members end up with next to nothing, and the attorneys become filthy rich. But if that's what it takes to punish Toyota and their dealerships, I would get more than $500 worth of satisfaction seeing them pay out several hundred million in damages. At least $1,000 spent on one headlight in 18 months, with no end in sight until I get rid of a car that I otherwise adore.
Reviewed July 15, 2009
I own a 2005 Toyota Prius with 111,000 miles on it. This is my second one. My 2002 which has over 100,000 has only given me minor problems. I had not experienced any problems with the 2005 until about 3 weeks ago. Driver's side headlight would just go off "unannounced". If I turned the lights on/off, it would come back on. I took it to the dealership and they said it would be over $400 with HID bulb and labor. New bulb would be under warranty for 12 months. I told them that the bulb was not burned out.
They took it to the back and checked the headlight. The service manager brought it back and said the light was working now. Okay, so why would I want to replace a bulb that is working now? In the following week, I was coming home at night and got pulled over by the police. Speeding? No, headlight out. I told the policeman I had been to the dealership and we were working on it. Two nights ago, I was coming home in the dark and headlight went out 10 times in 48 miles. Hmm, turned off/on and headlight would come back on (for a while).
I took it back to the dealership yesterday. I told the service manager to check for loose bulb or wire. He said they could find nothing and that the bad news was I would have to replace the bulb. I said, not going to do it. There is nothing wrong with the bulb. There is something going on between the on/off switch or computer and the headlight. He said he would call Toyota and see what they said. Duh. I am to call him back this afternoon but I am not expecting Toyota to do anything for me. Obviously, from all the posts I am reading, they have done nothing for anyone else. Why would such a supposedly reputable company not have a recall and fix all these headlights?
I love my Prius but I hate the headlight problem. Not only is it a safety hazard, it's a pain to have to keep turning your lights on/off. It's too bad that such a great car can have such an annoying problem that can't be solved with a simple recall.
Reviewed July 8, 2009
We own a 2005 Prius with only 38,000 miles and were very happy with it until several months ago. Since that time, we have had to have it jumped six times when it wouldn't start after driving to and parking at a location. Last week, after the third episode, we took it to be checked out at Toyota West, and they could find nothing wrong. But when my husband made a stop on the way home, it happened again! When we called to complain, they said to have it towed the next time it wouldn't start so they could better assess the problem.
It happened again yesterday, so I called AAA to have it towed. When the driver arrived, he could not even put the car in neutral to get it on the truck. Consequently, we were forced to jump it again and drive it to Toyota West. They have checked it out and again say they can find nothing wrong. They have advised us to drive it every day and for at least 45 consecutive minutes once a week to keep the battery charged. We told them no one had told us to do that when we bought the car there, and they replied that this information is part of all salesmen's training. Is it no wonder they don't share this information? Who would buy a Prius if they knew of these requirements? I would like this information made public so no one else is deceived and disappointed.
It's interesting to note that almost every time the car wouldn't start, it was after turning it on to put down the windows and immediately turning it off to wait in the car. We have shared this information with the service department since it seems like important information that might lead to the solution to the problem, but they insist it shouldn't have anything to do with the car not starting. We are extremely disappointed as we were hoping to drive this car for many years. I don't see how this is going to be possible when it's so unreliable.
Reviewed July 7, 2009
I own a 2001 Toyota Prius. Recently, a warning light came on and the dealer (after four separate attempts to diagnose the problem) ultimately recommended replacing the auxiliary battery, the Electronic Control Unit and the primary battery. It is worth noting that the first time I brought the car into Toyota of Santa Barbara, the car was still under the warranty period for the Hybrid drive system. The 3rd through 4th diagnosis attempts were made 5 months after the 8-year warranty period.
It seemed virtually impossible that all three items would fail simultaneously and unrelated to one another. So, I contacted Toyota Corporation and it took them two weeks to get back to me with their answer. They said that yes, all three can fail together and offered to pay for the cost for the ECU and the primary battery. On the other hand, I appreciate the offer to offset about $1,200.00 off my total expenses of almost $3,000, but at the end of the day, I'm spending off the resale value of the car after only 45,000 miles to keep it on the road. This is not what one should expect from a Toyota.
Toyota, if you're listening, I have owned 5 Toyotas in a row and my next car will be a VW Golf TDI. You have lost a loyal customer.
Reviewed July 7, 2009
I was trying to back up my Prius in my backyard to park it when it suddenly and unintentionally, without any driver error or mechanical error such as a mislaid floor mat, accelerated forward. It moved so quickly that I was unable to react in time to push the brake before it hurtled 20+ feet through my neighbor's wooden fence, cracking off a support post that was 4x4 and hurling two large panels through the air. When I finally got it on brake, I was already through the fence and in my neighbor's back yard. I creased the front the bumper of my car. It happened so suddenly and without warning. I really did not understand what happened or if I had blacked out. The damage was slight, but only by my good fortune in threading between 2 Crepe Myrtle trees - which I did by pure accident. The damage was $500 to the fence and bumper damage, unknown.
Reviewed July 3, 2009
It's hard to believe paying such a large premium for what seems to be a Yaris that the manufacturer will chose to finish the interior with hard plastic trim that scratches so easily. After 3 months and 1,700 miles, my wife's Prius has scratches on both front door interior surfaces under the arm rests, many chips from the release of driver’s shoulder belt hitting door pillar, and no evidence whatsoever of any professional detail that included a coat of exterior wax. We were told "Toyota will not cover these minor items." Same for exterior defects. Misaligned hood at driver’s fender is within "specifications". It’s the same for fading black covers between side windows at B-pillar and sloppy repair of defective lower bumper cladding.
We were told that if we chose to have professional detail at our cost, B-pillars would probably be the same shade of black all over. A suggestion was made to inquire at their body shop for estimate to correct hood misalignment. I guess for $25,000, Toyota doesn't believe a new product deserves a delivery detail. The car is a garaged 1,700-mile 92-day old vehicle! Her last car was a ‘05 Mini S with a cost that was very similar to Prius. When sold at 34,000 miles, there were no interior scratches, misaligned exterior panels or trim falling off. We wanted to try a hybrid. We already have a diesel, plus 4 and 8-cylinder gas vehicles. I'm glad we only leased this car for 36 months.
I did expect this car to approach my Mercedes C230 Kompressor in build quality. It does not! The fit and overall finish of this Prius is disappointing as are the managers, service or parts - I'm not sure who offered lame answers. My conclusion is I'm not the only one with similar complaints. My ‘05 C330 Kompressor was purchased 2 years ago at about the same price, gives 25-36 mpg, and even as an entry level Mercedes, is finished with materials that will last for many years without the premature wear or misfit panels of this Prius. This Prius is built to Econobox specifications and, in my opinion, is not worth the premium paid. $5-6,000 above a Corolla should equal a higher level of materials and overall finish.
Even base Camrys have better interior materials. This will be the 2nd and last Toyota for us. Oh, I forgot: the rear fold down arm rest is defective and will be replaced. It seems it was missed when the car was being "prepared" for delivery. This car will never be worth the residual value at the end of 36 months, especially if the cheap trim and thin exterior paint continues to degrade at the level shown after only 92 days since delivery. To be told that a garaged and non-abused 1,760 mile car should have a professional detail only reflects Toyota's attitude about customer satisfaction. Paying for a misaligned body panel is an insult!
Reviewed June 30, 2009
My 2007 Prius has 50K miles and I am experiencing problems with the driver's side headlight intermittently coming on and going off. And then, the bright lights did not work at all. I was quoted $750 to replace the computer and the headlight. I really have no leverage to argue--I need my car at night and I need it now.
Reviewed June 25, 2009
I experienced unintended acceleration with driving my wife's 2005 Toyota Prius. We had driven this car approximately 65,000 miles without incident. I was driving alone to Montreal. In traffic on a multi-lane highway in Canada, the car did not slow when I let up on the accelerator and then I realized that it was actually accelerating. I used the service brake repeatedly to keep the speed down to the speed of the traffic (probably about 60mph) until I found a place to pull off. Between applications of the brake, the car continued to gain speed. One foot was on the leftmost footrest, the other on the brake, so I was not inadvertently depressing the accelerator. Upon pulling off, I used the service brake to stop, noticed some unusual noises, then shut off the car with the button. I got out. Brakes were very hot. After a few minutes for me to calm down and the brakes to cool, I got in, started the car and it has behaved normally ever since (probably about 1,000 miles so far).
When I arrived at my destination, I went online and googled "Prius runaway" and found numerous entries, some completely consistent with my experience. It was not caused by floor mats. It is conceivable that I accidentally engaged the cruise control, but repeated hard application of the service brake did not cancel it. I felt that it would have accelerated to top speed without my aggressive application of the service brake. I hit the brake intermittently to prevent excessive fade. The period of time from when I noticed the uncontrolled acceleration to when I shut the car off was on the order of a minute or two at the most, though it seemed very long at the time as I maneuvered through the traffic.
The only consequences were that my faith, and my wife's faith, in the car has diminished, and I believe there was excessive brake wear though I have not had it checked yet. We discussed replacing the car, but the expense is too great and the probability of this happening seems rather low. I described to my wife what to do if it happens when she is driving. I am reporting this since it is clear evidence that there is definitely a bug somewhere in the Prius' software. I would like my story to be added to the others on this issue.
Reviewed June 23, 2009
I had the warning lights come on at 139,000 and took my car to Madisonville, Hudson Toyota. My 2001 Prius was diagnosed as needing new computer, relay, new fuel pump and gas tank bladder. I paid $1750. After these were installed, I was told now that I need HV battery, worth $2650.00. I asked Hudson Toyota to save the replaced parts. After a long hunt, they found two parts reputed to be mine. Left with my car and took to it to Toyota in Hopkinsville. Yes, they said I needed battery. They installed a battery worth $2650. They said I needed new a inverter and water pump. They left without installing the inverter.
The disconnected battery drove 1200 miles and warning lights came on. Also the lights seem to come on when brakes are applied. Strange, it indicates service is not understood by either dealer or the hybrid is a peace of junk after 140,000 miles. I disconnected the battery, reset computer and am driving again. Why can I drive 1200 miles and everything is working well. Noticed that battery post is hotter than it should be when I reset the computer. Is it possible to get relief on this situation? Please advise.
Reviewed June 22, 2009
10 months ago, my 2006 Prius passenger headlight stopped working. You turn the lights on, and after 15 seconds, it turns off. I've avoided night driving since, unless it couldn't be avoided. 7 months ago, my DVD Voice-activated navigation system decided to quit working. Now while out of town, I needed to get to my in-law's house; and night had just fallen and the driver side light decided to go on the fritz. So now, I have a 2 1/2-year-old car that is worthless at night. As per all of the other stories here, replacement will be out-of-pocket around $1,000.00 for the HID lights and the ECU computers (one for each light). I think this is a safety issue when a user cannot replace just a light to fix their car. When it comes to the DVD Navigation system, as per the dealership "Oh, that's going to run some serious money." So I didn't even have that diagnosed. I will never buy another Prius again.
Reviewed June 21, 2009
My 2007 Prius has a problem with the transmission slipping out of drive into neutral all by itself and the engine completely shutting off while driving at speed. Mileage is 37,000 miles and regular recommended maintenance done. Very strange!
Reviewed June 19, 2009
Yesterday, I was out approximately $750 to replace a burned-out headlamp on my 2006 Prius. Is that a reasonable charge? I'm not criticizing the Toyota rep. He seemed as perplexed as I was when he quoted the cost to me for my okay to continue with the work. Here's the breakdown: $343 for the headlamp plus about $400 labor because the bumper had to be removed. If that's an accurate expense, isn't it a bit unfair to the customer to have to pay for removing a bumper to replace a headlamp?
Reviewed June 19, 2009
Driver's side headlight of my 2006 Prius periodically goes out. (Dealership knows nothing about this.) Some buttons on steering wheel failed at approx. 58,000 miles, Tires wore out after 25k then again at approx. 23k. (Dealership knows nothing. Goodyear knows nothing.) P.S. I just saw Bridgestone on the new Prius at the dealership. Go figure!
The rear cup holder falls out of place frequently. The fuel economy 40-45mpg gets much worse just before oil changes. (Expected though) The traction control is very dangerous. As another person wrote; it will slip on a bug. Nothing like stepping on the gas to get out of a side street and having the traction control kill power because sand is at the edge of the street and cars are heading at you. Windshield cracked (rock chip). No one sells them. It had to be shipped from Toyota for over $1,000.00 hence, an increase in insurance due to being considered a claim. "Front of car is so heavy, possibly due to the inverter, that premature tire wear is expected," service manager said. No, they won't do anything about anything I’ve mentioned.
Passenger side front door locks won't lock with the buttons on the door arm rests. So, if I don't lock each front door manually, the key fob alarm will not set. What a piece of junk. This car starts out well but slides to an electrical nightmare. Don't let the people with low mileage Prius fool you. They haven't been there yet.
Reviewed June 12, 2009
I own a 2006 Prius. I started experiencing problems with the driver's side headlight. It would go on and off intermittently. Toyota says they can't do anything about it unless they notice the problem when I bring it in.
Reviewed June 9, 2009
Both headlights of my 2005 Toyota Prius were replaced before the 36,000 mile warranty expired. Now at 76,000 miles, driver side headlight is out again. I took it to the dealership. I was told it was the HID bulb. The bulb would cost $500, plus an hour of labor, plus shop supplies plus tax. Lucky for me, the bulb was on back order.
So I took the Prius to the local auto shop and they said it was not the HID bulb but another bulb in the headlight which cost $30 including labor. Plus, they stated they could get one HID bulb for $125. I did call and speak with the service manager who said I had given him a lot of information and ended the call. Not one word about getting back with me!
Tonight, I have spent time online and it appears the Toyota has a problem with the HID bulbs! I would have paid for an HID bulb I did not need. I guess I have learned my lesson. Do not take your car to the dealership for service and always get a second opinion.
Reviewed June 7, 2009
We own two Toyota Priuses, a 2006 and a 2008. We commute 1 and 1/2-2 hours a day, and we love them. The list of complaints here is an absolutely horrible sampling of Prius experiences due to selection bias. Complaints, not praises, are actively solicited on this website. I am not saying the complaints are invalid. I'm saying that the sampling of experiences is completely invalid, and therefore, completely misleading.
Editor’s note: Thank you, professor. We get really tired of reading things like this. This is a complaint site. It does not claim to be a scientific sampling, but it does serve to alert consumers to problems that others have experienced, and that they too might want to be prepared for. Not all of life is a sociology experiment. An armed robbery is an "anecdotal" experience, but it is still harmful to its victim, and the offender is, if caught, prosecuted. Would you rather consumers have no clue what types of problems have befallen others? Should we just rely on advertising and public relations for guidance in making purchases? Should consumers simply shut up, and take what's given to them?
Reviewed June 6, 2009
My 2007 Prius has been a wonderful car, with no problems whatsoever. My running average fuel economy stays at 50 mpg or better year round. My best mileage so far was a trip from Western NY to Maine, where I got 61 mpg. Don't let these other losers fool you, the Prius is a wonderful car.
Reviewed May 29, 2009
My 09 Prius was just 4 months old with 3K+ miles. In the parking lot with less than 10mph speed, my foot was already out of the accelerator when I found unintended accelerating at a slow but steady speed. Feeling strange, I went all in for the brakes - no reaction from the car. The car crashed into a light pole, tilted to its right and crashed down in the parking spot right next to where I wanted to park. With me hanging by the seat belt and the car still accelerating, I went for the power button. No response to that either. I opened the window, freed myself from the seat belt, and called for help to get out through the window. The car wouldn't stop accelerating until the cops came over in response to my 911 and helped me switch the car off. Insurance said my car is totaled. Toyota has scheduled to look at my car next week. I hope they have a good answer. I would like to know if there is a lawsuit in the works. I see that several others have faced what I went through with my brand new Prius.
Reviewed May 26, 2009
I was driving my 2007 Toyota Prius on I-90 westbound in Wisconsin heading toward Minnesota. I was driving at or around 68mph (speed limit 65) as I had the car on cruise control. There was a sign that the left lane was going to end, so I started to speed up to pass a freight truck that was in the next lane. Concurrently, I saw two police cars on the left shoulder. As I started to accelerate, the truck sped up and I realized that there was no way I would be able to pass and eased back the accelerator. The problem was that the accelerator stuck and the car started speeding forward. The good news is that I was in the free lane with no one in front of me to hit. The bad news is that it took me a bit of time to use my shoe to disengage the accelerator. I was startled and shaken by the experience and had planned to get off at the next exit to re-group. That is when one of the police officers pulled me over for speeding.
He said he clocked me at over 85 miles per hour in a 65 per hour zone. I told him that the accelerator stuck and told him that I thought it may have been the rubber mats (bought at Toyota dealership for the car) in the car. I had recently had the car cleaned inside and out and once stopped, I noticed that they had not put them back in the spot where they won't move. While the officer was checking out my license, etc., I looked to adjust the mats and found that while they did not seem to be in the correct slots, they weren't anywhere near the accelerator. Also, the accelerator stuck on the top of the pedal and not the bottom. I would think that the officer could see that I was noticeably rattled when he returned to my car as I explained what had transpired, but it did not prevent him from issuing the citation.
I have owned my Prius for just over 2 years and have it serviced regularly. I absolutely love the car, but this was alarming. This had happened once before right after I got the car, but the speed and circumstances were such that I shrugged it off as a fluke.
Reviewed May 9, 2009
I own a 2002 Toyota Prius. At 85,000 miles, the check engine lights came on and the car was humming. I stopped at Firestone, where I had had oil changed by a Prius technician a week before. They said an extra quart of oil in car. They said they removed it. Next morning, same engine lights came on. I towed it to Team Toyota in Langhorne, PA. They said transmission was gone - $8,000 to fix. Not covered under 100k hybrid warranty and my extended extra care had expired on Sept 14. This was on October 9th. No oil was in the intakes of the engine. I've been told excess oil can stress engine parts. Also, I found after the fact that Toyota used T4 transmission fluid in older Prius and now uses WS transmission fluid. We had it changed at 60k, as listed in the owner's manual. Car repair shop in California is now recommending every 15k (probably too late for most owners).
Help. Should we sue Toyota and Firestone? I loved that car. It now sits dead in my driveway. Thank you.
Reviewed May 5, 2009
I own a 2008 Toyota Prius. It just turned 100k on the odometer. At 58,000 miles (3-18-08), I started experiencing problems with the driver's side headlight. It would go on and off intermittently. I was told that the headlight and the ECU needed to be replaced. Even though I had purchased an extended warranty (at Toyota Land of Springfield, NJ), it still cost me $406.97 out of pocket. To add insult to injury, I had to return again within a week's time because the headlight went out again. I was told that it was a bad ECU for the headlight. They replaced it at no additional charge, "Gee, thanks!"
At 98,057 miles, the passenger's side light started to exhibit the same symptoms (the headlight would go on and off intermittently). I figured that I would get this done before my warranty expired at 100,000 miles. Toyota Land of Springfield replaced the ECU only. They did not suggest replacing the headlight. I paid the $50 deductible as per the terms of the extended warranty. On 5/1/09 at 99,873 miles, a mere week and a half later, the driver's side headlight that I had already paid to have replaced the previous March started experiencing the same on and off symptoms. I also started experiencing a problem with both tail lights periodically going out. I explained to the customer service person (at Toyota Land of Springfield, NJ) that the tail lights would come back on when I tapped on the lens. I asked them to investigate that problem as well.
Later in the day, a representative from Toyota Land of Springfield called me back. He said that the technician was not able to duplicate the problem and that furthermore, the warranty company would not replace a part that was not proven to be defective. I spent a few minutes in an intense conversation with this individual over the phone. I told him that the problem was intermittent and that my car was dangerously close to being out of warranty. I expressed to him that it was not reasonable that I had to replace 3 headlights within a little over 1 year. In addition, I explained that these headlights were also in the neighborhood for $300 a piece, not including the ECU. With the ECU, this would easily be a $500+ job, out of warranty.
I asked to speak to a supervisor. The same representative called me back a little while later. He said that he spoke to the warranty company and that they had agreed to replace the ECU. He also said that they strongly suggested that the headlight be replaced at my expense (naturally). I also inquired about any service alerts or recalls on this model for these issues. I said that it was hard to believe that nobody else was experiencing these same issues. I received no response. I was also told that they could find nothing wrong with the tail lights. They also told me that my hatch was broken. This is something that I was already aware of.
A flimsy plastic bracket had snapped under the handle for the rear hatch. I had inquired about this on a previous visit and was told that this was something else that my extended warranty didn't cover. Surprise, surprise! The cost for this part (back door garnish part #7601-47060-BO) is $193 + labor, paint, etc. 5/4/09 and my car now has 100,100 miles, and is now out of warranty. Today my passenger side headlight is out again. This is like a bad joke! I think that they have to remove the front bumper to replace the headlight. So I guess I'm going to get stuck paying for the parts and the labor for that. It also seems that the technicians are not as knowledgeable as they should be on this car. This is too serious of a problem not to be addressed.
I have read other forums on this vehicle. There are other Prius owners experiencing the same issue. This is a safety issue as well as a monetary issue. Toyota really needs to address this issue in the form of a recall. If they continue to ignore these complaints, then maybe a class action lawsuit would get their attention.
Reviewed May 4, 2009
I had an unexpected acceleration incident with my 2007 Prius Hybrid on March 25, 2009. As I was backing into a parking space, my Prius accelerated, and jumped the curb within seconds and hit a brick pier attached to the roof of the building. The bricks flew off. Fortunately, there was no one on the sidewalk. The bricks were on the facade with a metal pipe in the middle, which remained intact. In addition to the bricks flying off the pier, my car sustained approximately $4,000 in body damage. I ended up with a pulled ligament in my back for which I had to get medical treatment.
Reviewed April 28, 2009
I was driving my Prius and was approaching a red light. The vehicles in front of me were braking. I was braking as well, but the Prius was not stopping. It started swerving all over the place and the warning light concerning traction lit up. Gratefully, I don't tailgate at all or I would have rear ended the person in front of me. At the last moment, the car managed to get traction and barely stopped in time. It was in the middle of the day and the roads were completely dry. I had just purchased the vehicle and hadn't even had the new plates on it yet when this occurred.
Reviewed April 12, 2009
I have had 3 accidents or near-accidents with my new 2009 Toyota Prius due to a combination of mysterious acceleration and loss of brakes. The first incident (a near-accident) occurred when the car in front of me stopped. I was driving slowly, but my car suddenly seemed to accelerate on its own and my brakes failed. How I stopped my car, I will never know. The second incident was when I was driving into my garage. Again, the car seemed to accelerate and the brakes did not work. The garage wall was damaged on both sides. After this, I took the car into the Toyota dealer. They examined it and said if I had more trouble, to bring it in again.
The third incident occurred in a parking lot. The self-accelerating seemed to have been fixed, but while driving slow and looking for a place to park, the brakes did not hold and the result was the car hit a parked car. Although no one was hurt, there was over $6000 damage to the Prius and some damage to the parked car. What was really scary was that by the next parked car (only a foot or so away) were a man and 2 children. If my car had hit that car, there could have been some deaths - certainly serious injuries.
Reviewed April 10, 2009
I have a '06 Prius and the headlights went out. The dealer says that he has never heard of the problem and that I should come back when the light was out - great idea, hopefully not when my car is wrapped around a telephone pole. I spoke to a customer experience representative at Toyota headquarters and they said that they have heard of this problem, but they are not supporting the repairs of this issue. I'm not sure how they can get away with this, as this is not an issue of wear and tear. This is clearly faulty parts that they have installed in the vehicle. Can anyone help with this?
Reviewed April 8, 2009
I bought a 2008 Toyota Prius in December of 2007 and I experienced the following problems with this vehicle: 1) all 4 tires were worn out around 20K miles with routine rotation at every 5k miles; 2) the navigation system was very unfriendly to the user. I have 1996 Acura LR which was 12 years older, way better than this; 3) the display on the monitor was designed so shallow that during the day time, was absolutely useless; and 4) the seat and armrest veneers looked so bad within the first 2 years.
I have contacted the dealership but they declined and told me inflate tire at 40 psi instead of 35 psi recommended by the manufacturer on the vehicle door. I read about the tire problem from so many other users of this car.
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When we purchased my Prius in December 2007, we paid extra to install the Smart Key system. Last week, while on a trip to Houston, our rental car was broken into and my purse and my husband's briefcase were stolen. My purse contained one smart key and the second was in my husband's briefcase. We had to have the car towed out of the Atlanta airport to Toyota South - the closest Toyota facility to the airport. Our dealership, Toyota of Roswell, originally told us it would cost $200 a piece to replace the smart keys.
We were told by the Toyota South representative that in the attempt to replace the keys, they needed to take the dashboard apart and install a new computer for the new keys to be programmed - now the cost is supposed to be $1,300. Today, I was called and told that the keys function partially the way they are supposed to, but now they do not start the car the way the smart key is supposed to start the car since the one computer needed to be replaced. There is a second computer, which tells the smart key to start the car, which now also needs to be replaced. The service rep has now upgraded his estimate to $2,835. He said his district service manager told him this cannot be handled via our warranty on the car and suggests to involve our insurance company.
Reviewed Jan. 5, 2009
I have a 2005 Prius with TRAC as standard equipment. This has been dangerous for me just in rainy road conditions, as I pulled into traffic, a tire slipped a little and all power to the wheels was stopped. I have nearly been in accidents due to this several times. Last weekend I was stranded on a hill in less than a half inch of snow. In order to get the car out, my rescuer had to back all the way to the end of this long, dead end, one lane road and drive insanely fast to have enough momentum to just barely make it up the hill. This could have been disastrous had a car come down the road the other way. I am in danger every time I drive my Prius in the rain or snow. I live in Seattle, WA so this means truly I am in danger about 80% of the time I drive it. Toyota needs to fix this problem.
Reviewed Jan. 4, 2009
I thought it was the tires and went to see if I needed new tires. The car only had 22k mile on the original tires. Then after some research, I found your article on this.
One other issue that I have not seen reported yet is high EMF emitted under the driver's body when using the car. Many people will not live near High Tension AC wires given the fear and controversy that it causes health issues. The company I work for asks for Integrity and Disclosure for issues like this. One immediate corrective action is to admit to this and give the consumer some heads up. Perhaps appropriate warnings or alert us to these two facts.
Reviewed Jan. 3, 2009
My 2007 Prius is an accident waiting to happen when driving in snow. The traction shuts down when the wheels slip and THIS IS VERY DANGEROUS. I feel that I should sell it but I just bought it last year, and without a job I cannot afford to change cars. IS THERE ANY WAY TO DISENGAGE THIS SAFETY DEVICE?? Consequences: no damage, but I almost got hit in the side when I tried to enter an intersection and the wheels spun on rainy pavement, engine stopped, and cars were approaching me from both sides. I do NOT need an auto manufacturer telling me I cannot “peel out”. Peeling out may be required to save my life!
Reviewed Jan. 1, 2009
We own a 2006 Toyota Prius. It has only 74,000 miles, and we have regular oil changes. All of a sudden, as of approximately three weeks ago, the head lights suddenly go off while driving. This happened only once, three weeks ago, and we thought that perhaps we didn't engage the steering wheel switch correctly. Then, the other day, we were driving at night on the highway, and at 65 mph, both headlights went out. They came on again once we turned the column switch off and on again. This happened several times, throughout the way home.
It may just be a defective switch in the steering column, but Toyota shows no recalls for this. We understand that absolutely nothing will be done unless someone dies from this, so we are making you aware of the issue for documentation purposes. We will be having Toyota look at the car next week, but don't expect them to cover it under warranty.
RE recalls: I read that Lexus has had a problem with floor mats coming loose. Our Prius driver side floor mat retaining hook came apart last week, and the mat is not held securely on the floor. We have not experienced it sliding under the accelerator pedal, but will remove it for repair just in case. I will also have Toyota look at the steering recall to see if it has been done yet.
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Reviewed Oct. 19, 2008
I own an '07 Toyota Prius. At 50,000 miles both headlights began turning off intermittently. Turn them on, one would turn off, then the other would turn off, randomly. This makes driving at night unsafe unless I re-set the lights by turning them off and then on again. Thinking that the problem was an intermittent contact on a $160.00 relay, I went to the dealer and found that both headlights contain a computer and is a common issue - one computer for each headlight. Both computers are bad and intermittently failing. Coincidental that it's both computers failing and began at exactly at 50,000 miles. The dealer will also not replace the computers without replacing the HID headlamp bulbs. At this point with the excessive costs associated with disassembling the car's front-end, it's probably wise to spend the $289.00/headlamp bulb while it's torn apart.
Reviewed Oct. 11, 2008
This is not a complaint but rather a comment on the numerous Toyota Prius complaints I have read.
1. Gas tank and gauge: The MPG readout is generally 3-4 MPG more than you are really getting. I have had no problems filling the tank and have put as much as 11 gallons in at a time. This is a 11.9 gallon tank. When the low tank level alarm comes on there is usually 3 gallons left in the tank.
2. I have never had a problem with unexplained acceleration. If you are in cruise control and touch the brakes the cruise control will disengage. If your knee should happen to contact the cruise control lever, as in a right hand turn, it can go back into cruise control and the car WILL accelerate unexpectedly. This is a poor design common to all Toyotas.
3.I had to wait 5 months for my 2005 Prius to arrive. This was AFTER the dealership had told me what I would get for a trade on my 2001 Prius and what the price for the new one would be. During this time I put another 15,000 miles on my car. When I took delivery no mention was made of this fact or of any price increases. The dealership stood by the agreement we made.
4. The OEM tires were a joke and only survived for 18,000 miles at which time I put on different tires. As a consequence I did pay a MPG penalty of 2-3 MPG.
5. I have never had a problem with acceleration or being able to merge onto a highway. The 2005 model was a vast improvement over the 2001. The only thing that happens occasionally is a slight hesitation while making a right hand turn after a complete stop.
6. The car did die on me once and I was on battery alone for about 1 mile before I could get off the highway. I shut it off and was able to start right back up and get home. This turned out to be a computer problem which was covered under a TSB. The dealership fixed the car the next day.
7. I am somewhat disappointed in the actual gas mileage. I can't come close to the advertised claims even driving at 55 MPH which in Rhode Island is a death sentence. The best I have gotten around town is 48 MPG. I blame this more on the way manufacturers are ALLOWED to ESTIMATE mileage than in any defect in the car.
Overall I have been extremely happy with my 2005 Prius and will more then likely buy another one in the future. If only American car companies could produce a car of equal quality??!!!
Reviewed Oct. 8, 2008
My name is Alicia and I'm hoping that something can be done since Toyota Corporation can't help me and the Dealership don't care. I want to be able to share the type of service I receive. I bought a used car not from Toyota but from a small private own car lot which isn't running anymore, But I buy a used 2001 Toyota Prius Hybrid and I bought it back on March 2007. I bought the extended warranty on the car but it ran out a week before my car started having problems. I took it to Toyota Dealership and they diagnosis the car and it was the Hybrid battery going out on the car and the est. cost is $3860.00.
So Over some time, I came up with the money and took the car back to get repaired. I took it on July 11, 2008 and during the seven months saving the money, they never told me there was a back order on the hybrid batteries and I was going to have to wait 2 weeks. So finally 3 weeks passed and still nothing. That is when I decided to call Toyota Corporation to help out and find out what is going on. On Aug. 8, 2008, Toyota dealership called me and told me that the car was ready and I can go pick it up. The car was running and after sometime the car started acting up again.
This time it broke down on the freeway and I had to have it towed into the dealership which cost me $50.00 for the tow plus what it was going to cost to repair and that was on Sept. 19th I waited till they finally called me on Sept. 24th and told me that I can go pick up the car and it was going to be $100. I went and picked up the car on Sept. 27th. When I left the dealership, I realized my radio wasn't working. The antenna wasn't hooked up, I took the car back on Sept. 29th for them to hook it back up. Ten minutes after leaving the dealership, the warning and check engine lights turned on.
I called Toyota and they told me they would pick up the car to fix it. The car broke down on me on Sept. 30th and they picked up my car on Oct. 2nd and I just heard back today that it was my fault for the breakdown and the inverter water pump broke and it's going to cost me $413.00 plus towing and diagnosis fee which is an extra $215.00 and their stating the reason why everything is happening to my Prius is because I took too long to replace the battery. Not a lot of people carry around $4000.00 to pay for a battery on a car and I'm not rich. It's not fair that people are being used on these repairs and let alone I still owe $11,000 on the car so I'm very frustrated but I think this is unfair. The car keeps breaking down and they say it's my fault. I think something should be done and Toyota Corporation state they can't do anything about it. What is a corporation for if they can't help the customers?
Reviewed Oct. 2, 2008
A few weeks ago we went away for a week and the Prius would not start. We were 200 miles from home. We took it in soon as we could. They gave no reason for it. Here lately the radio would not work then on its own it started working but we started having intermittent window problems then the driver side head light would not come on then both lights would go out and come back on so I took it in the dealership. Said both right and left head lights would not come on. They called the warranty up and they said it wasn't covered even though they can't truly say why any of this electrical thing is happening. But the really outrage is the warranty won't cover this. The car is a 2006 2 years old. It does have 43,000 but we had a 100,000 warranty. The biggest shock for all the Prius owners - the 2 lamps cost with labor and tax $894.00. In any other vehicle you might pay $26 dollars. Please tell me we're not the only ones.
Reviewed Sept. 30, 2008
I purchased a Toyota Prius on January 30, 2001 from Dublin Toyota in Dublin California. The Prius was used as a demonstrator and had 7961 miles on the odometer. I was told you are going out the door with a new car warranty. And the contract includes notation, Day Of First Use 01/30/2001.
I had received the same offer from another dealer. That is: quick delivery of Prius demonstrator with new car warranty out the door.
The Toyota Prius has been a fun car for most of the 7 and a half years we have had it. Although the past year or nearly two years we have had several episodes where it would lose power and the battery warning light would come on. But at the dealer inspection it would be fine or have some problem other than the battery?
This time it is the battery and you are over the 8 year warranty so...........$$$$? I have only had the car 7 years plus and have had problems for about two years?
Am I the only one with the discrepancy between the Day Of First Use on my contract and that on the DMV record or where ever ?
And I can not help but wonder, if their record matched my record would the dealer have found a way to keep it going another 4 months?
Without a car and no responce from Lisa. I was expecting to buy a new Prius soon and possibly a Hybrid pickup as a replacement for my wife's Tocoma but now am having doubts.
Reviewed Sept. 20, 2008
I am very pleased with my 2008 Prius and to be truthful, I do not understand all the complaints I read about. I have done the math, not paying attention to the gauge, and I have been getting between 54.5 and 60.2 mpg on the open road. There is also a comment on this website regarding the disposal of batteries. I think the disposal of old tires is much more of a problem and the countryside is littered with them. The service received has been excellent. The only problem I have had is someone in a grocery store parking lot either backed into the rear of my car, or did so with a shopping cart, which did some minor damage. Maybe people should dwell more on the high cost of repairs rather than worrying batteries which, at least in my area, can be properly disposed of with no problems. May be when God decides to build a car, it will be perfect. Until then, the next best thing is the Japanese automotive God named Toyota.
Reviewed Sept. 16, 2008
auto stopped while trying to climb a gravel hill no power to the engine it just stopped dead and would not proceed ,would not proceed at all stuck. Also same conditon in snow on flat to slight incline..Very very discuring.Plan on law suit Was not informed of this situation by the dealer
I am out my inital investment an the auto is a mechincal mess that can not be used in the above situations''' Snow and or gravel roads or bumps in the surface of hard paved roadways. Financial problems and physical headaches''
Reviewed Sept. 13, 2008
Had to use small spare tire on front left wheel of 2007 Prius when had flat tire while driving. Had two instances of power off to drive wheels while driving with small spare. Seems likely due to very sensitive traction control. First instance occurred when pulling out into traffic and accelerating moderately rapidly, but steadily; power to drive wheels cut off twice while trying to cross two lanes and merge with two lanes. Second instance occured while normally accelerating through a moderate turn to right from a stoplight.
The first instance created a dangerous situation. Fortunately, I could, with difficulty, steer back into a middle turning space between the two, two-lanes of traffic. In the second instance, intermittent control was regained in time to avert a rear-end collision.
Reviewed Sept. 9, 2008
My 2008 Toyota Prius has had challenges with calculating mileage since I purchased the car. I have never expected the car's average mileage to be dead on, but close would be nice. I just got back from a lengthly road trip and the mileage, when calculated by hand, differed as much as 11 mpg ... with the car noting the fuel economy was better than acutally achieved. I was only getting in the high 30's on this trip ... ugh!!! Today I took the Prius into Toyota to have the fuel gauge recalibrated (this would have been the third time). Toyota told me that the difference can be up to 15 mpg difference and that there was nothing wrong with the car. While waiting for the car to be taken care of, I looked around the car lot ... I now have a 2009 Toyota Camry SE (my 1992 Camry has over 250K on it). No more worries about all the different issues I experienced with my Prius ... I am looking forward to seeing how my Camry runs!
Reviewed Sept. 5, 2008
We bought a Prius to save money. Didn't save much, will be spending more. The car is under warranty so you might not notice pending huge bills right away. The air filter is so small you have to replace it every 6000 miles and it cost $30 each. They way overrated the MPG which is like the only reason anyone puts up with an ugly car.
I was rearended and had a one inch deep dent on the bumper center, it cost $4000 to fix. Somehow, I think a steel bumper would be stronger and cheaper. If the front wheel drive slips on the road it totally cuts off causing a serious unsafe situation if your moving out into traffic. A regular 4 cylinder car will accelerate three times as fast and still get way better MPG just for the acceleration part. To get over 50MPG you have to be traveling at 50 mph with no stops or slowdowns for at least 50 miles.
This is an experimental car but sadly these days with any new invention, you the consumer, get to be the guinea pig.
Reviewed Sept. 5, 2008
The auxiliary battery of my 2005 Prius drained when the dome light was accidentally left on, while I was on vacation. I tried to jump start using the procedure described in the Owner's Manual, which probably would have worked if the post designated for that had been more accessible and larger. After this failed attempt I contacted the dealer and was advised not to try and jump start, because of possible serious damage to the electronics but to have the car towed.
The towing company needed to send out a second vehicle with the correct equipment to lift the front wheels, because the car could not be placed in neutral due to lack of power. Also the hatch could not be opened for the same reason making it very difficult to retrieve the towing bolt which has to be threaded into the frame through the front bumper.
The dealer advised me that the auxiliary battery was drained because of the dome light that was left on and that they recommended a new battery, including some special housing. Cost for the battery $325!! I complained that this was outrageous and that a 12-volt battery should not have to be this expensive. I insisted they try and recharge the battery, which was successful. The total cost was $90 plus the cost of towing.
It seems to me that Toyota needs to make easier provisions to:
1. Make it simpler to jump start the car with a dead battery, similar to other cars.
2. Be able to open the hatch with a key in case of power failure.
3. Make the replacement of the 12V battery the same as that for other cars, i.e. doable by the vehicle owner or any regular service center.
Reviewed Aug. 31, 2008
We placed an order for a 2008 Prius at Reinhardt Toyota in Montgomery, Alabama on May 2, 2008 with specific items requested and they required $1,000 deposit. We requested delivery for a scheduled trip one month away which came and went with no car. They did call us several times with cars coming in that did not fit our requirements. We had ordered the Prius with Touring package #6, plus XM radio, dual headrest DVD players, and 18 wheels, basically loaded. Our main request was a LIGHT color due to the heat factor. As weeks went by we received call after call with dark colors offered and passed on them. Finally we got a call from the original contact Joseph Saffold saying that it had been too long after four months and that we should have gotten a car by then (8/18/08) and that he would investigate. He also said that new models were about to come out and that they would not honor the old price since the new ones would be higher in price. On Friday, 8/29, we received a call that they had a light blue Prius with package 6 if we wanted it. We made an appointment and went in the next day. After accepting the car and filling out the paperwork the price on the car had jumped $2,400 over the contracted price. When questioned about the difference we were told that they had made a mistake in pricing the car when the order was placed and that they would not honor the contracted price because of the mistake. After expressing much displeasure about the fact that it was their mistake to begin with and for them not to honor it resorted to dishonoring the contract, they agreed to refund the non-refundable deposit of $1000.
Four months of waiting while they held our $1000 deposit, which usually is $500. I don't understand why they wanted more money from us but with all the hassle that ensued it is probably a godsend that we did not do business with them. We were just glad to get out of there with our deposit.
Reviewed Aug. 27, 2008
We rented a Toyota Prius from Alamo in Las Vegas, it was a free upgrade from the economy class cars they were out of. Never driven one so we said yes. Alamo provides a simple instruction page on how to start the car and go. The owners manual was burried under the spare which we found the day before we returned the car. Overall, good. Larger inside than I was expecting, more room than a Dodge Calibre we rented last year. The bad? This car absolutely hates mountain roads. Had a major fit trying to go up mountain passes. Constantly shifting back and forth, engine winning like mad. Turning off the AC helped a little but flat out and it would do 31 mph and sounded like it was ready to explode. Going down the passes, I put the shifter in to B, which I later found after lots of searching in the manual, means what exactly? There is one page that says to use B for down hills. Even in B the car would speed up ot over 70mph, only when going slower would B force the tranny into a lower gear to help slow the car. Other complaints & observations. A weird combo of touch screen controls and buttons on the dash and steering wheel. The rental had 34,000 miles on the odo but the rear tires were nearly worn out. At one time in Las Vegas the brakes seem to stop working. I nearly rear ended another car. For the first 6 days the brakes seemed very touchy. 44.5 mpg for the first 313 miles. 49.8 for the return trip of 255 miles. I realize hybrid owners want to 'save the earth' with these cars but really the economics aren't there. I figured it could save me $1200 per year in gas for as much as I drive but considering how much the car cost and how short its going to last without major repairs, that will never pay off.
Reviewed Aug. 22, 2008
The traction control system is very dangerous and warrants an immediate recall. When accelerating from a stop (like pulling out into traffic) on a slick roadway, the car will move into traffic, then stop, then move forward another few feet, then stop, and then pull forward again. The car literally 'hops' out into the path of the oncoming cars! I've nearly been hit many times. On steep slick roads, the car will slow down and nearly stop.
I have snow tires with studs on the car during the winter and this does not help the problem. The dealer tells me that this is normal operation. This is the most dangerous vehicle I have ever seen.
A small amount of testing will reveal this dangerous design flaw. This warrants immediate Dept. of Transportation intervention and possibly a class action lawsuit.
I'm afraid to drive the car during the winter and so I can't take advantage of the good gas mileage that I was promised.
Reviewed Aug. 16, 2008
By both the fuel gauge and the miles driven, I figured I had at least two if not three gallons of gas left in the 12 gallon tank of my Prius. The slope of the drive may have had an effect, but I was amazed that the amount pumped was 11.575 gallons. Since I was 30 miles from home I had asked the attendant to top it off. but this was ridiculous! I asked the state board of weights, etc., to check, and they found no problem with the pump. Upon reading some of the complaints here, I guess I don't have anything to complain about. I keep records on all gas purchases, and this dropped my mpg average by about 5 miles per gallon, from 50 down to 45 mpg.
Nothing big, just about 50 miles that I paid for that I don't think I was able to drive. Either that, or the position of the car on a certain slope permits a fill-up amounting to more like 14 gallons in a 12 gallon tank. Is this possible? What is the actual capacity of the Prius fuel tank, filler tube, etc?
Reviewed Aug. 13, 2008
On June 17th, 2008 I was driving down Grand Ave. in Oakand at slow speed due to traffic conditions when suddenly my 2007 Toyota Prius felt as if it uncontrollably sped up and lunged forward. I hit the brakes but it did not stop it from running into the back end of the car in front of me. It was very unnerving. The damage has been repaired by my insurance company and I had been driving the car again. Yesterday, August 11, 2008, as I was pulling into the Safeway parking lot in Montclair, I again was going at a very slow speed when again the car inexplicably lunged forward uncontrollably accelerating on its own. I once again hit the brakes and was able to abruptly stop the vehicle. It is very scary that this has happened twice. Fortunately the second time there was no damage done but the possibility of hurting someone is too much for me. I am afraid to drive this vehicle at this point. I am taking it in to the dealership today to see what their story is. After this happened a second time I googled problems with toyota priuss run away acceleration and I found your site. The experiences of other folks on your web site were so similar to mine that its so disturbing that this might be such a huge problem.
There was approximately $6,000 worth of damage to my vehicle and $800 worth of damage to the vehicle I collided with. The emotional stuff I am feeling right now has no price tag. Thank God there was no bodily harm done. I am angry that toyota might know that there is a huge problem with this vehicle and are sitting on their hands. Priuss NO! I want some answers.
Reviewed Aug. 13, 2008
I purchased a 2008 Toyota Prius on May 14,2008. My husband and I put down $2000.00, which she said would be 100% refundable if we change our minds. At the time she said the car would be in, in 4-6 weeks. I had a trip planned to Florida, and I had hoped to use the car for the trip. Two weeks before our planned trip(June 20,2008) I called to see if she heard anything. I called 3 times in July, and again 2 times in August. Then on August 8th, I received a phone call telling me the car I wanted will be in, in 2 weeks.BUT. The MAnufacturer has increased the price of the car $1500.00 and they have to pass at least half of this onto the consumer.So, my car will now cost me $750.00 more than the contract i signed. ( I feel this is because we were paying cash and they didn't feel they were making enough of a bonus. ) I reviewed my contract to find a line on the second page, stating the dealer can change the price before delivery if the manufacturer has increased the price.) After doing much research I found that Toyota is considering a price increase for 2009, but if they increase the price it won't take effect until the end of the year. I really feel I am being scammed because of the popularity of the car, and because we're paying cash.
My husband took out a loan on his pension so we could pay cash to the dealer. Every week now, he has to pay interest on a loan he isn't using, because I refuse to pay the increased amount. We would of been required to adhere to a contract if the tables were turned. I fully expect them to honor the price they agreed upon. And if you research, there hasn't been a price increase by the manufacturer. You can check USA Today, and other car web pages.
Toyota Prius Company Information
- Company Name:
- Toyota Prius
- Website:
- www.toyota.com
