Speedway SuperAmerica Reviews

I seldom stop at Speedway but yesterday my husband had a doctor's appointment and we had to drive to Columbia, TN for the appointment. On the way my low gas light came on so I stopped at Highway 99 station and used my debit card to purchase gas. We were running late so I only pumped 10.00 in gas and went on to the doctor's appointment. After the appointment we went to purchase medications for my husband and my card was declined. Knowing I saved enough money in my account to take care of that I signed on to my bank account to check my balance and found I was charged $125.00 for $10.03 in gas.

I frequently stop in at # 7950. Tonight I came in with my 18 yr son (he was making a purchase as well.) I Sat down my items on the counter the cashier says "I need to see id's." I replied "you need an ID as I am making this purchase." She replies "I thought he is with you." I reply "he's with me and I'm making my OWN purchase." This was uncalled for to imply I was buying the beer or cigarettes for my son. I'm 42 well over the ID age ok!! But this store has the rudest ** women (except for April) I've encountered. Recently the cashier name Tater was so ugly and didn't want to wait on me as I only asked for a pack of cigarettes. Then another cashier Freeshia is always so distracted talking to other employees she never gets your purchase correct. And I know this review will go nowhere but I don't understand how Speedway can allow their employees to be so rude, racist, dysfunctional...

I got hit by a McLane truck door on SPEEDWAY property and Speedway sees no liability in this!!! They DON'T care about you or your well-being. Boycott this chain before you get injured without proper compensation too!! They shuffled me off to McLane who's owned by KMART and McLane is trying to avoid any liability in this. I'm sure they haven't even fired the driver or his helper either. As a result of the accident I have a ripped rotator cuff in my dominant arm and have been fired from my job because I cannot do my job to the best of my ability.

We have a new store to open here in Springfield Tn., We stopped in to just look around and support our new business. After looking around I decided to buy a beer. When I got to the counter to show my I.D. and pay they wanted to see my wife's I.D. as well. When I asked why they said "store policy". We are both in our late 50's and understand checking my I.D. being I'm the purchaser, but what if this were my 17 year old son with me. Does this mean if we stop by together and I want a beer I have to do without because my son is with me. I think you're pushing this a little beyond. Nevertheless I will not be back to support your store. I will continue shopping the other stores in our area.

WilcoHess/Speedway Truck stop located in Graniteville SC. Exit 11 off of I-20 in SC. Speedway take over has now been a year and their Truck stops show it. When Speedway was last in this state they were a filthy mess, now after taking over Hess and Wilco it is now the same. Hess and Wilco strived for clean well run facilities, now it's disgusting. Fuel islands are dirty, showers filthy and bathrooms are really disgusting. Maintenance persons are relatives of the manager so they won't do their job, rather talk to the girls. Truck drivers are now not stopping. Way to go Speedway.

This is the worst gas station that I have ever been to!! You can never use your debit card at the pump. They charge you twice and the attendants are "worthless". I will never go here again and will tell all of my friends about the poor service!!

Tried to pay at pump but rewards card reader did not work. Went inside, clerk didn't know what to do. Said he fixed it but when I went back outside, pump wouldn't turn on. Went back inside and another clerk who I never saw before said it was "probably your fault for saying the wrong grade of gas". This is the Speedway daily double - poorly trained employees with horrible customer service skills.

This is the closest gas station to my house. I WILL NEVER BE BACK! My mother who works not even 2 miles from the gas station as well as her co-workers shop there every night as well. My mother went to Speedway before work as she usually does. The cashier Kim ** did not set her pump after prepaying for gas. Mistakes happen. My mom went back in, walked back out and the pump was still not set. 3 times she had to walk in the gas station. Kim ** told my mother in front of 2 of her co-workers and about 10 customers that my mother was the rudest person she ever met. And so when her pump was FINALLY set she sat in her car after standing in the freezing cold for over 20 minutes because she had prepaid.

Went to Speedway in Wainscott. The Speedway rewards screen was blue. I asked Chuck the manager for assistance, he ignored me. I asked again he ignored me, then he yelled to the associate Paula to fix it. She came over and looked at it and said "I think it is offline, I don't know how to fix it." Chuck still was ignoring me, and continued with what he was doing. You offer rewards for loyal customers, yet if something is wrong with the computer it is all null and void. I went to Watermill and used that one, SHOULD NOT HAVE TO DO THIS. FIX THIS NOW AND MAKE IT RIGHT.

I was at my local Newark, Ohio over on North 21st Street a week or so ago. Had been a fairly regular buying customer. Was very rudely asked by this owner? to open my coat. Was called a "**" when I'd asked what for. Was threatened by this so - called "professional" when I'd called him the same thing for the overall kindness to start with. I'd never pocketed anything before. I'll never spend another dime in there. I'll not support any business that hires crude, rude, dudes like that. I doubt if Speedway really pays much heed to these reviews, thought I'd share my experience somewhere anyhow.

I have never in my 40 years went out of my way to give someone a bad review but this gentleman is really rude to me and my five-year-old son when I come in. I am at the store daily and I cringe and turn around when he is working. I've tried for 2 1/2 months to be as kind and patient as one could be but to no avail. He acts as if he is frustrated not only when he sees me but with the rest of the customers. I cannot for the life of me understand why he is still employed here. I've only came across half-dozen people in my life that is unpleasant as himself. My son says "daddy what is he Mad at all the time?" "I don't know son. Just telling thank you every time we buy something."

My 11-year-old son went into the Yellow Springs, Ohio Speedway and asked for help swiping my debit card. Usually, employees at this location have been nice but there is one guy there who is very cocky and rude. He made demeaning remarks to my child about needing help to slide the card (he was unsure which way the card needed to be turned for the terminal). Since this poor man thinks it too much for him to help a customer slide a card, I will make sure Speedway never need to slide my cards again. Customer service and basic human manners go a long way and some of the Speedway employees need some training to that end.

On September 29, 2015 I filled up at the Wilmington Speedway gas station. The pump charged me for 20.5 gallons of gas which is two quarts less than the tank's full capacity. I had a quarter tank when I began to fill up and the trucks internal calculation also verified that. I sent a written notification to Speedway, but I have received not even an acknowledgment. Basically, they overcharged me by $10. It is not a big sum, but it makes them the most expensive gas station in town rather than one of the cheapest.

Watermill is my regular stop! Good people work there and I get very good service! Employees are very helpful. They have assisted me many times when I need air in tires! Love the Speedy rewards!

I use Speedway to purchase DEF fuel for my tractor trailer about every 2 weeks and use a fleet fuel card to buy it. Every time I come in to pay the poor employee has a deer in the headlights look and freezes. Apparently they don't train them on using the machine. Well I don't have 45 minutes to stand there while they call the manager on the phone to find out how to process the card. There's a new person every time I come in.

On June 21, my daughter ran her car through the carwash at the Speedway in Hobart, IN on Route 30 and Colorado St. The car wash knocked off her mirror. This damage cost $250.00 to repair. Speedway is denying any responsibility for it. I will not return to this Speedway or any other. They have lost my business.

After reading about all of these horrible ordeals, I'm extremely embarrassed for the company. Good, old fashioned customer service is a lost art. There is so much more to it than "Have a nice day", or "Thanks for stopping in today" as someone is on their way out of the door. Not everyone is going to be happy with their service they receive, it is impossible to please every one single person, every single day.

Apparently clerk selected the wrong pump, customer drove up inserted card, and pumped gas. It stopped at 20.00, customer went to find out why, and finds out that clerk selected wrong pump number, and that customer who pumped gas "stole" someone else's gas - to use his terminology. This angered the customer who A. wanted to know if his card was charged, and B. was now told by the clerk that he had to pay 20.00 so this other guy can pump his gas. Absolute BS, confusion, and stupidity on account of this clerk. The customer paid 20.00 but made the clerk write a note on the receipt explaining the situation. Avoid, go to Exxon, or Shell.

The Broad street Speedway in Blacklick Ohio is the best!! Since they have received new management he has turned this place around. Always clean and coffee is always fresh and hot. He runs a tight crew and everyone is on their toes. Best!!

Well to start off the gas station that was once Hess now is Speedway. I usually get off work about 1 AM and on my way home I would stop and pick me up a cup of coffee and gas up. So as I approach the door I noticed it was locked and a sign posted saying "please place your order through the window." I was like what "no coffee?" So I didn't want to change my normal routine so now I have to go to the next gas station and get coffee and gas.

SA prices vary by as much as 39 cents per gal of reg unleaded in the same city. (Burnsville,MN.) The local headquarters in Minnesota is 651-769-2099. People should call them and ask them to explain, be respectful but post their responses here. I called and am waiting for a supervisor.

I go to Speedway everyday a few times a day because it's close to my work. I've never put a complaint on any company before however this place is getting ridiculous. Every morning when I go in to get coffee before work they never have any brewed or if they do they have no sugar. I'm sure we all know the 1 thing we look forward to before work early in morning is a cup of coffee. The employees behind the counter have attitudes and have no personality. We as consumers have multiple times shown our concerns about this matter and the manager there shows no concern and doesn't fix the problem. I will no longer be taking my services to Speedway and will now go to Racetrack.

The female taking gas orders was on the phone while she waited on me and two customers in front of me. I gave her my money, went to the pump and pulled the arm but the gas was not pumping. When I went back to the cashier she was still on the phone. I told her pump 3 was not working and she acted like I was bothering her, rudely she said I had refunded to her and she refunded to me. I asked what she meant and she started with an attitude saying "you need to listen to what I'm saying then you will understand." I said "I didn't ask for a refund" and she said "you need to pay better attention." I then said "you need to get off that phone so you can do your job and I don't like your attitude." She said she was the manager and I could have my money back if I didn't like her attitude.

While I was at 2615 n emerson for coffee the employee was mixing all the half pots into one. When I asked her if she would make me a fresh pot she told to wait she was busy. I told her it was against Speedway policy to mix all them together and she said "so."

Have never written a complaint before. But when a store knowingly cheats a customer I think it is time to complain. I made a beer run to the Speedway on the corner of 14th Street and Florida Blvd in Bradenton, FL. for some construction workers. One of the guys said make sure you check the price before you pay because the price on the shelf is not the price that rings up. I went to the checkout and the beer rang up $2.00 more than the shelf price. I brought it to their attention and the clerk said, "Oh, they haven't changed that yet?" It has been happening for months.

I shop this Speedway daily, but an employee I have never seen was working. I use a gas card and told her that "You have to ring my food product separate." She ignored me and proceeded. The transaction wouldn't work. I told her again that it must be rang separately. She became more disrespectful, and began to be rude. She re-rang my order correctly, then when I told her she didn't take my Speedway card after redoing the transaction she told me sorry, it was my fault and she didn't care to fix it. I asked her to speak to a manager, she said no. I asked to speak to an assistant manager, she said no. She said they were not there. I thought that a manager must always be there but she said no.

I used to love going to the Speedway on the corner of Maple St. and Lexington Ave. However, since they brought in new management towards the end of 2014, it's been nothing but problems. The old staff is amazing. The new people that came from the other Speedway brought their attitudes as well. Today, 1/16/15, the "new" manager was so completely hateful, and downright mean to a new employee, that a customer got upset and stormed out AND made the new girl cry after ripping a receipt out of her hand and saying some very nasty things. MADE HER CRY!!!

My 3rd visit to the Speedway on 39 S Maple St, Winchester, KY, I experienced the same lack of concern for handicapped individuals. I am a 100% disabled veteran. The same pump #9 was again out of paper and again I pressed the handicapped button for assistance with no response. I was forced to go inside for my receipt. There was at least two employees doing nothing (one of which was a manager). I complained to the manager and again I was told that the button on the pump did not work and she would put in a work order. This the same story I was told on the two previous visits. Are they lying? Are they concerned that the person needing assistance might be a veteran who was disabled while protecting their unworthy backsides? Do I wish I could advertise their names on national television and show the community these employees have no respect for the disabled in their community? You bet my rosy backside I do. If I want to be disrespected I will go to the VA..... At least I expect that from them.

I love Speedway and always have. The rewards card is awesome with all the free items you can receive and their drink prices are fair.

I was in the Hastings, MN Super America on 1/21/2014 off 55 at 11:18 am and was shorted $20. I immediately called at 5 pm (I was ill so I did not notice it until then). I spoke to the manager and she found the transaction. She said she would check the drawer to see if it was over. I did not receive a phone call until 11 pm. I was told that it was not short. I did not go anywhere else afterwards so I know I did not lose it anywhere else. When I doubted his answer and questioned as to why the drawer was not pulled and counted, he stated that it is coupon day and we can't. This is not acceptable as I work in retail and the policy is that if there a question about an overage we pull the drawer and check it. I stated that I do not believe that the drawer was even. I question Super America as a company and will never go to this company again. I do not trust the honesty of your employees after this. You have lost a good paying customer and I will let other people know about this!

I received a coupon for supposedly 25 cents of a gallon. I went to Speedway. They would not open the pump for me, despite handing them my driver’s license/Speedway Card/Credit Card. They wanted me to put an amount to my credit card for which then the pump would operate. This would face me to at least walk back in there 2 or 3 times, in order to receive a credit or put more money down (in case it is not enough to fill the tank), and then getting a receipt. Does anybody there in management have a brain and use it?

I moved to the area around July of 2010. I never liked Speedways; they always seemed dirty and customer service was bad. I stopped in this location one evening to purchase a few items and found the most refreshing cashier behind the counter, with a smile on her face, asking me how I was that evening and everything. I was delighted! I couldn't believe Speedway had actually hired someone that said hello when you walked through the door! So, even though their prices weren't the most reasonable, I continued to shop here anyway because it was close to home and I happen to love this person behind the counter, which was a first!

I would imagine that Speedway gas stations do drug testing before hiring any employees, but may want to consider random drug testing as I have seen their employees in the Newark/Heath area stores smoking pot in their cars in the parking lot. Is this the image your company wants?

I went into SuperAmerica around 12:26 am and was in line trying to get some item. I was asking the cashier the price of the item. She refused to answer how much. I got very angry and she told me she didn’t have time for me. I asked for a manager on-duty or on-call and she stated, “You can ** my store and get out.” I then still asked for a corporate number. She kept on telling me to leave, saying foul and belittling language to me. I was very ashamed because other customers were watching and were elated. Excuse my spelling. And she just marked me as I left the building. I have never in life seen so much disrespect coming from a person that deals with customers - rude, very rude. I couldn’t believe it. I was the laughing stock for the night at SuperAmerica in Minnesota on University Northeast. She brushed me off to get out of her face and hair.

At 4:41 am, I went to purchase gasoline and cigarettes at Store #4038.

I came into this store at 10:30 or so at night to purchase a calling card and I laid it on the counter and added that I needed a small bag of ice. When I walked away I realized the calling card was not charged and there was no activation. Without being rude, I simply turned around and informed the cashier that he had forgotten to ring up the calling card. He started yelling at me and would not stop, the entire time he was checking out the customer who went in front of me while ringing up my calling card. He berated me and just balled me out about how it was my fault and that I should have told him that I was purchasing it. He thought I was going to do two transactions, he thought I changed my mind, etc.

I am sadly writing this commentary and complaint in regards to my visit this morning to your Warren, MI (Van Dyke) store location. My son (11 years old) and I arrived at your store around 6:30 AM on the way taking my son to school. My son got out at the gas pump, and I continued inside to pay for the gas. Upon arriving to the register I stated I wanted $10 on the pump, and the young lady stated "he pumped $57". I said I do not have $57. She said, "well you have to pay it". I said "let me see what is going on", so I went outside and asked my son what happened and he said, "She told me to start pumping the gas".

I went to Speedway #2215 to make a purchase, wrote a check for 17.56 only to have it declined and denied. The check was put through twice but still denied and declined. Called my bank who stated it is nothing with them it would be the company hired by Speedway. I contacted Global Payments only to be put into an answering machine. When I did talk to a person they told me if I gave them the information they needed (my personal information) they would send me a letter in 3 to 5 days. I tried to purchase gas from Speedway # 8790 today and the same thing happened. Declined. No reason.

I was at this gas station, today, July 25, 2008, and filled up 2 of my cars, a ford pick up (with 20 gal tank) and a mercedes benz (with 20 gal tank) each with $100. The pump read that I filled each vehicle with 22.889 gallons each. My gas gauge showed only 3/4 tank full. This gas station is stealing my money. I would like to report gas gouging and I would like a refund. Please investigate. How can I obtain my refund? They are thieves, abusing and taking advantage.

I took two 5-gallon containers to the gas station and almost completely filled them both (not quite to the top)- so just less than 10 gallons of gas, however, I was charged for 11.016 gallons ($30.28).

At 0815 today gas was $2.85 a gallon. At 0945 they raised the price to $3.37.I live within sight of this station and know they did not receive a delivery and they just raised the price......

The price on the street sign said $1.38. When the gas was pumped we noticed it was set on $1.42. My husband went in to tell the cashier and he said they had to have someone come in that changes prices, they could not do it there. This is not true because they are changed through the computer on location.