Speedway SuperAmerica

I told the customer service agent that we always mail our payments before the due date and the check always reflects that. She said that their payment processing can take up to 2 WEEKS! She said they charge the two credit risk assessment charges with the late fees! I said, "So You are charging your good customer's late fees and other fees because your payment processing department is dragging their feet on posting payments that were mailed on time?" I told her if they did not waive the charges that they would lose a good customer. She said they would waive the fees but I had to pay the full amount on the current invoice and see the credit on the next statement. This is not the way to treat your loyal customers! We paid the bill and will be finding a better option for our small business. This was like dealing with the mafia! Too many choices out there to be treated like this!

The manager said "let me call my manager." I said to her I thought you were a manager. She said "I am just a store manager." She said she can't make a decision. After waiting for 7 minutes, she said she can only offer me a cup of coffee to pay the difference back she said to me that I must have been grabbed the premium which was **. I told her to pull out the camera to see and she refused. She said she is not allowed to look at the camera.

Thank you.

This morning, while on my way to the VA I approached the cashier to pay for my items. In hand, I indicated that I had a refill. The manager "Dan" decided to poke his chest out (not a good idea to do to someone let alone a combat veteran). Dan indicated that they do not do refills, but he would let me on this occasion since I already had the Speedway cup filled. A continued dialog ensued with the manager "Dan" jaw-jibbering and myself being patient while maintaining a professional military bearing.

I hesitated for a moment and then corrected Dan, expressing to him that I've got my refills in the past, even from other Speedway stores and asked why this store was different? Dan indicated that he made the rules, he was the manager and if I didn't like it I didn't need to return. Hmm. Ok, I kept my cool and asked Dan if it was his nature as a scorpion to poke someone in the back? I disagreed that he was the ultimate decision maker for Speedway who made the rules. Dan stated he was the manager (I've met other managers at this location, so I highly doubt this).

While this is only a refill, the attitude and unbecoming conduct of a manager to call out a customer in public view is uncannily unprofessional. An embarrassment not only to the customer, but also the staff or other customers in the store. As a result of Dan's behavior, I witnessed several people walk out in disgust and comment to me that they supported my position. In fact, two customers offered to buy me a soft drink, and thanked me for my military service. Another gentleman indicated he too was a combat veteran, but would not tolerate the manager's conduct if he were in my position. I'm certain the manager "Dan" might have found himself in a negative equity position at that point.

All over a cheap refill. Are you kidding me? Granted, read between the lines here. While I won't get into too many details, you folks (as readers) can comprehend bad conduct displayed in public view. I'm a very patient guy. Normally. Patience does run out though quickly when I feel threatened or my own integrity is questioned, or if I feel that the safety and security of another person is in threat. I see it, I say it. No holds, yet with tact. Should a person claiming to be in an authoritative position remain in that position for unbecoming conduct? In the military, that person would quickly be corrected. In civilian life, I would think other corporations would place an immediate staple to include termination of employment.

Myself, as a former combat veteran, Sr. Non-Commissioned Officer, former Drill Sergeant and highly decorated veteran this manager "Dan" would not be too excited to experience my typical response to his verbally running mouth. To voice my concerns, I reached out to customer service via a phone call. I filed a formal complaint and requested that a district manager connect with me. There is no response as of yet, but it's still early. I decided to also write this blog on Consumer Affairs as my way of pointing out a discrepancy. I believe there should be that corporate corrective measure to prevent "Dan, the manager" from managing. Hey, if the guy wants to work at Speedway, perhaps management isn't his field of experience. Just an observation. What do you think?

I thought this was the only store this happened so I visited a Speedway in Wixom Mi. off Pontiac Trail Rd. Walk in. No one at counter. Just waiting. ** patron shows up. Everyone moves to registers. I thanked the guy for showing up cause Speedway is not speedy for me. I always have to wait. I will not visit anymore store. At this point I’m done and will let all my friends and family know to go elsewhere until they get their act together and treat all customer fairly.