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We are a small business and have been A Super Fleet Mastcard customer for many years. Our recent bill had a 202.00 late fee and two charges that said credit risk assessment for 110.00 each! When I called customer service the recording stated due to the US postal service being slower than ever payments may get posted later.
I told the customer service agent that we always mail our payments before the due date and the check always reflects that. She said that their payment processing can take up to 2 WEEKS! She said they charge the two credit risk assessment charges with the late fees! I said, "So You are charging your good customer's late fees and other fees because your payment processing department is dragging their feet on posting payments that were mailed on time?" I told her if they did not waive the charges that they would lose a good customer. She said they would waive the fees but I had to pay the full amount on the current invoice and see the credit on the next statement. This is not the way to treat your loyal customers! We paid the bill and will be finding a better option for our small business. This was like dealing with the mafia! Too many choices out there to be treated like this!
Dedication to customer service is not only a short term goal of getting the customer on their way, but also a long-term facilitation of a partnership in which both sides benefit. AVI at the Lisle location quickly explained how I should utilize my reward points to purchase gift cards instead using them to get cents off per gallon. I've been a Speedway Rewards member for nearly 3 years and never considered (or was told about) this more effective and efficient way of utilizing my reward points. I greatly appreciated his good natured friendliness in this aspect.
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Buying gas for the amount of 18.58 on 01/02/2020. The next day the charge appears on credit card is $100.00. So scary and never want to pump gas at Speedway again. Not sure the seller or the company fraud the customer but so scary make you do not want to pump gas.
Today, I went inside Speedway gas station to pay gas. I told the cashier I wanted regular. I grabbed regular nozzle to get the gas. After I pumped it, it's asking me "do you want a receipt?" I hit yes. I checked the receipt and I found out I got charge on a premium price for a regular gas. I went back inside the speedway and I talked to a cashier about the charge. The manager came out with an attitude. She said there is no way that pump would make mistake. I showed her the receipt to prove it. She asked me which nozzle I grabbed, and I told the manager I grabbed the left nozzle which was a regular grid.
The manager said "let me call my manager." I said to her I thought you were a manager. She said "I am just a store manager." She said she can't make a decision. After waiting for 7 minutes, she said she can only offer me a cup of coffee to pay the difference back she said to me that I must have been grabbed the premium which was **. I told her to pull out the camera to see and she refused. She said she is not allowed to look at the camera.You know I don't understand this type of behavior. Yes, I lost about $2.40 because of their unfair system but Imagine how people out there who don't check their receipts, maybe thousands. What do you think about that? How much money do they get from their system. I'll let you judge of kind of system do they have.
I submitted a claim about w/ bone fragment in a Polish Dog I purchased in August. I'm told it's in the investigation stage. What more can be investigated? Thinking at this point it's no more than a stall tactic. And the sorry thing is, I'm still a Loyal Customer! I would also like to add, you may want to look at the quality control of your supplier, as I have since found other fragments and uneditable pieces. What do I have to do, to bring this to a resolution?
Saturday 08/17/19 at 4:40 pm I was trying to purchase NJ Lottery ticket and I asked for. Salesman separating change from large glass jar asked other Salesman for help. Other Individual just looked on me and ignored. He was helping other Customers entering store way after me. This was fifth time I had problem in this Speedway gas station store, In the past Saleswoman was talking to me in Spanish only and other Saleswoman speaking English a little bit made translation mistakes also with NJ Lottery tickets. This place is the last ever on my shopping list for anything. I am not appreciating to be ignored, harassed with talking to me other than English language and at last mistaking with my purchase.
Since this company took over from Shell. I notice I'm paying the same as if I was at the beach (other than gas). And I'm in Tucson, Az..No beach here guys. 7-11 is cheaper now, that I tried to avoid before. Surly hope this co. didn't buy out my store at the beach in Cali. though.. I can't imagine.
Paid for a medium Mountain dew for a dollar but points dropped from 12,000 to 11,115. Cashiers were nice but I wish they were clear what account inactivity means. The sign in front of the star says 79 cents sodas any size but near the max, it's charged $1.29. The sign in front of the store is confusing. I love their coffee but this is ridiculous.
I am a retired 100% VA rated disabled combat veteran. Leadership, quality and integrity are key in my world. I was at the Speedway (mind you a LONG term Speedway customer) on Miller Parkway in Milwaukee, Wisconsin which is also very close to the VA hospital. So, I popped into Speedway to get my usual gas, smokes and a Coke-freeze. A "refill" which would cost me .89 plus tax. Each Speedway appears to make their own rules regarding the refill policy. After speaking to customer service on numerous occasions about the refill policy, I've received points to use for the future and was assured that this would be addressed. It has not been.
This morning, while on my way to the VA I approached the cashier to pay for my items. In hand, I indicated that I had a refill. The manager "Dan" decided to poke his chest out (not a good idea to do to someone let alone a combat veteran). Dan indicated that they do not do refills, but he would let me on this occasion since I already had the Speedway cup filled. A continued dialog ensued with the manager "Dan" jaw-jibbering and myself being patient while maintaining a professional military bearing.
I hesitated for a moment and then corrected Dan, expressing to him that I've got my refills in the past, even from other Speedway stores and asked why this store was different? Dan indicated that he made the rules, he was the manager and if I didn't like it I didn't need to return. Hmm. Ok, I kept my cool and asked Dan if it was his nature as a scorpion to poke someone in the back? I disagreed that he was the ultimate decision maker for Speedway who made the rules. Dan stated he was the manager (I've met other managers at this location, so I highly doubt this).
While this is only a refill, the attitude and unbecoming conduct of a manager to call out a customer in public view is uncannily unprofessional. An embarrassment not only to the customer, but also the staff or other customers in the store. As a result of Dan's behavior, I witnessed several people walk out in disgust and comment to me that they supported my position. In fact, two customers offered to buy me a soft drink, and thanked me for my military service. Another gentleman indicated he too was a combat veteran, but would not tolerate the manager's conduct if he were in my position. I'm certain the manager "Dan" might have found himself in a negative equity position at that point.
All over a cheap refill. Are you kidding me? Granted, read between the lines here. While I won't get into too many details, you folks (as readers) can comprehend bad conduct displayed in public view. I'm a very patient guy. Normally. Patience does run out though quickly when I feel threatened or my own integrity is questioned, or if I feel that the safety and security of another person is in threat. I see it, I say it. No holds, yet with tact. Should a person claiming to be in an authoritative position remain in that position for unbecoming conduct? In the military, that person would quickly be corrected. In civilian life, I would think other corporations would place an immediate staple to include termination of employment.
Myself, as a former combat veteran, Sr. Non-Commissioned Officer, former Drill Sergeant and highly decorated veteran this manager "Dan" would not be too excited to experience my typical response to his verbally running mouth. To voice my concerns, I reached out to customer service via a phone call. I filed a formal complaint and requested that a district manager connect with me. There is no response as of yet, but it's still early. I decided to also write this blog on Consumer Affairs as my way of pointing out a discrepancy. I believe there should be that corporate corrective measure to prevent "Dan, the manager" from managing. Hey, if the guy wants to work at Speedway, perhaps management isn't his field of experience. Just an observation. What do you think?
I try to avoid Speedway at any cost. Every visit to a location on Elizabeth Lake Rd in Waterford is never good. I have waited in line alone waiting for a cashier to assist me with my purchase. As soon as a ** patron steps behind me then I can finish my transaction. I expressed my disappointment to the cashier and manager that left me in line to do other store functions. They tried to explain that other things were more pressing at the time but that was bull. I have a choice where to spend my money so not there. They don’t treat customers equally.
I thought this was the only store this happened so I visited a Speedway in Wixom Mi. off Pontiac Trail Rd. Walk in. No one at counter. Just waiting. ** patron shows up. Everyone moves to registers. I thanked the guy for showing up cause Speedway is not speedy for me. I always have to wait. I will not visit anymore store. At this point I’m done and will let all my friends and family know to go elsewhere until they get their act together and treat all customer fairly.
Speedway SuperAmerica Company Information
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- Speedway SuperAmerica
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