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Sherpa Auto Transport Reviews

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Edited by: Amanda Futrell
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Fact-checked by: Becca Blanco

About Sherpa Auto Transport

Sherpa Auto Transport ships vehicles door-to-door across the continental United States. It also offers a Price Lock Promise, which helps ensure you won’t pay more than your initial quote. You can contact Sherpa Auto Transport online or by phone to get a free quote.

Visit www.sherpaautotransport.com
Pros
  • Door-to-door shipping
  • Strictly vetted carriers
  • Price Lock Promise
  • Shipping options available in 50 states
Cons
  • Terminal-to-terminal transport not offered
  • A few reports of delays

Sherpa Auto Transport Reviews

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    How do I know I can trust these reviews about Sherpa Auto Transport?
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    Page 37 Reviews 5175 - 5325
    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Oct. 16, 2018

    I had my Mercedes-Benz transported by Sherpa Auto Transport from Florida to California. The quote they gave me was good. The professionalism of the customer service was very good as well. The delivery was right on time and the car arrived in perfect condition. hey told me it was gonna be about a week, and it took about a week. The driver was a very nice man, too. Hire Sherpa Auto Transport!

    Thanks for your vote!
    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Alex, thank you for your review! We work hard to ensure that every customer we have the pleasure of working with has as great an experience as you did. Our data-driven pricing, frequent and transparent communications and commitment to guiding our customers through the entire auto transport experience are just some of the ways Sherpa guarantees customer satisfaction.

    Thank you for choosing Sherpa! We look forward to working with you again in the future!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Oct. 15, 2018

    I wanted to move my car from New Jersey to Florida. I went on the web and Sherpa was highly recommended. They arranged for the transport and whatever they said happened. Everybody did what they said they would do and everything was delivered on time. Of all the moving experiences I've had, it was the best one. At first, I thought the quote given was a little high. I thought it was gonna be under $1,000, but it turned out to be $1,200. I went with it anyway because of the recommendation. Plus the original quote was exactly what they said it was gonna be.

    The delivery of the vehicle was perfect. They picked the vehicle up on Friday and I had it on Tuesday. I met the driver at the specified location and he called me when he arrived, and he was there. He was very affable and friendly. The vehicle was dirty upon arrival, but it was fine. I was perfectly satisfied with the cost of the shipping and I couldn't have asked for a better service. I would recommend Sherpa. In fact, I've already recommended them. My things were delivered on time in perfect condition, exactly the way they said it would be and I was perfectly happy with them.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Hi Carolyne. We use a data-driven, market-based pricing process that helps us forecast a price that will allow us to incent a qualified driver to want to handle your job for the price that we quote. Unlike some other less reputable companies, we don’t try to lowball you to get you in the door only to raise your rates later. In fact, we will go so far as to subsidize your move if we have trouble attracting a driver for the quote provided. As you experienced, the price that we provide is the actual cost of what it will take to ship your car. Too often others experience price hikes during their transport and when Sherpa was established we decided from the get-go that we was not going to be our modus operandi.

    Thank you for your valuable feedback on your experience with your carrier. We will be sure to update this driver’s information in our system. Thank you for choosing Sherpa!

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Oct. 14, 2018

    I was shipping a Mercedes G300 2,800 miles cross country to my son. I filled something out online for a quote, and I had at least six companies contact me. When I got all the feedback from my initial email, I was very concerned about the industry in general. There were a number of comments about scams and high quotes, and I was debating on whether or not I was gonna do it at all. I went to Consumer Reports and read the reviews on four or five transport companies, and Sherpa was one of them. I explained to them my concerns and the rep explained in detail what would happen. They weren't the lowest quote, but I felt that because of the increased liability insurance that they require and other things that she was talking about, they seemed to care a little bit more and I felt at ease with them.

    I spoke to two or three people throughout the course of the service and they were all very good. The calls were recorded, which was good, and they all answered my questions completely. I wanted the door-to-door service and because of where I lived, it was a little more expensive that way. We worked through bringing the car to a common spot that brought the price down a little bit.

    During the delivery, the driver was very professional. He was very thorough in looking around the car and making notes where there was a scratch. My husband went through it with him as well, and we watched the car go on to the transport vehicle. I was happy with him. The transport was a lot quicker than I thought. We delivered the vehicle on a Friday and our son got it on Tuesday. All our son needed to do was inspect the vehicle, sign the bill and give them the remaining amount of money that was due. I was very satisfied and I will definitely recommend Sherpa. They were proactive with phone calls and had good followup.

    Thanks for your vote!
    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Oct. 13, 2018

    I’m in Colorado and I had my car shipped to Arizona. I have a show quality car so I didn’t want to drive it out there. I looked at 3 shipping companies and the pictures that Sherpa showed online were very clean and nice trucks. But I didn’t realize at that time that what they do is they lease those rides out which is fine with me. It looked like they had good transport services so I went with Sherpa.

    Their customer service reps were very professional. They explained to me and kept their words. They asked me what I wanted, what my needs were, and they did a good job on it. I said the car had to go out on a Sunday or a Monday. Those were the only days I could really have it delivered, and I’d like to have it go out on the 8th of the month, which was three weeks ahead of time. They said they didn't see any problem with that. However, a day or so before that they said they were having a little trouble getting somebody to transport that out, but they were sure they would be able to accommodate me. Sure enough they called me on the morning of the 8th and said they had a transporter that was gonna be over there, and that he would call me in a few minutes.

    I took the car over to the driver because he couldn’t get that 72-quarter in the area where I live, which I understand. He delivered it on time in Colorado, which I’m very happy with. However, when my brother had looked over the car he said it was covered with sand and the it must’ve went through a snowstorm as the driver was delivering it. I was kinda concerned when the driver picked up the car because all those eight tires that were underneath didn't have mud flaps over the top. The driver said he was gonna put it midway, with another car in front of it. He said the car he was putting in front doesn’t run. I told him I asked for a spot on the top but I haven’t been there to inspect it. Evidently, the vehicle was on the bottom level which is elementary to me, as long as it didn’t get any scratches on it. Somebody had already called me and said that they pay for the cars to be washed and I just needed to send the receipt.

    Sherpa was right on the ball. They told me what the price would be and they didn’t waver from that. The only difference they did, which was fine with me, was that they said instead of us getting $250, we were gonna take $225. I would have to give the driver, instead of $400, $425 and that was what transpired. We gave the driver the $425 in cash. He gave a receipt to my brother and my sister who were there to receive the car. The cost was awesome. Sherpa did a good job and I would recommend them to anybody.

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    Verified purchase
    Customer ServicePriceStaffDelivery & Shipping

    Reviewed Oct. 12, 2018

    I moved for work and Sherpa transported my vehicle from Alabama to Boston, Massachusetts. I liked the conversation that I had with their representative. I read that people either got charged more or weren’t getting their car picked up for the price that they quoted. But with Sherpa, I felt I wasn’t gonna get something wrong at the end of it. The quote was exact and the delivery went for a few days, which was faster than we got up here.

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    Verified purchase
    PricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Oct. 12, 2018

    The rep of Sherpa was really informative and patient. She kept following-up with me just to check if I had contacted someone. She gave me some helpful tips in asking questions with other shippers because it was my first time shipping. I trusted her so I finally had my Ford Focus shipped through them. I was very comfortable working with her.

    The quote she gave was also a competitive from the different brokers I spoke with, and it was 100% accurate. Moreover, the actual contractor they picked was perfect. He was on time and courteous. He was very thorough from the time he picked the vehicle up. He walked around with me. He showed me and told me what to expect. He was very professional. He called me that morning that he was already there to drop off my car and he pulled the car off the truck into my complex. I thought I was gonna have to meet him on the street but he drove my car and we walked around it before he walked back to his truck. I was very satisfied. Everything was perfect and I would use Sherpa again. Definitely go with them. Trust your car with them and it would be okay.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Debby, thank you for your thorough review. Customer feedback is crucial not only to our continued improvement, but also in making sure that the carriers that belong to our preferred network provide the highest quality service possible. We will be sure to update your driver’s file with your helpful information.

    During their training, Sherpa’s representatives are taught the importance of keeping the customer updated and informed. We’re so glad to hear that you experienced this for yourself when we worked together to transport your Ford Focus.

    Thank you for choosing Sherpa Auto Transport!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Oct. 11, 2018

    Sherpa provided a very detailed account of what to expect throughout this entire process and guaranteed a pick up date within the time range I gave. Also, the driver was very friendly and professional. Overall, I’d recommend them to anyone.

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    Verified purchase
    Customer ServicePriceStaff

    Reviewed Oct. 11, 2018

    I was transporting my car over a distance of 1,000 miles. I looked at five different transport companies and I liked Sherpa's pricing so I went with them. Their reps worked hard. I had pleasant interactions with them and any questions I had, they either had the answer or they were able to research it for me. I also liked the quote that they gave me. It was exactly what they told me from day one. The truck that was supposed to bring the car here, however, broke down about 100 miles from here. When I found out about it, they arranged for me to pick up my car and they gave me a discount of $100 from the initially quoted price. So they made it right. One of the delivery crew verified my ID, got the remaining amount of money and got in their car. Overall, I was happy with Sherpa and I'll use them again.

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    Verified purchase
    Staff

    Reviewed Oct. 10, 2018

    Great experience from start to finish! I contacted several transport companies when I needed to ship my 2015 Subaru Forester across the U.S.. Sherpa was by far the most friendly, informative, and communicative through the whole process. Highly recommend.

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    Verified purchase
    PriceStaffDelivery & Shipping

    Reviewed Oct. 10, 2018

    I was moving by myself and my truck was too big to tow behind like a U-Haul. It seemed like there was a lot of negative things to say about truck shipping services but Sherpa had the best reviews online. I went with them and they gave me a good quote and good delivery times. It was a lot to ship a truck, but the quote seemed fair. It was definitely better than anybody else by maybe $300.

    They gave me a date and time they were gonna pick up the truck but we went over that date and I kind of got a little antsy to have somebody pick up the truck. I started looking around after they didn’t meet their time and they were decent at explaining why they couldn’t pick it up right at the time they said they would. So, it was all right. It could’ve been a little better and they could’ve reassured me a little more on picking-up times and that somebody would actually pick it up after they didn’t. But they followed through and found somebody. The driver came down. I had just gotten in South Florida and he picked the truck up at my sister's place the night before. They went over it and documented all the nicks and scratches. The next day, he was in South Florida to drop it off to me. He was very good at communicating and letting me know exactly where he was.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    One of the many things that sets us apart from its competitors is our determination to only work with the best carriers available. We are grateful for your patience as we worked to find the best driver to transport your car. Occasionally our thorough vetting process can take a little extra time, but we strongly believe that the results - a car delivered on time and in great condition - are worth it.

    Thank you for entrusting your truck into our care. It’s a responsibility we take seriously. We look forward to hearing from you should you need to ship your car again in the future!

    Verified purchase
    StaffDelivery & Shipping

    Reviewed Oct. 9, 2018

    My husband was leaving a BMW to someone in Florida and I didn't want to drive it down from Virginia, so we got a transport service. There were three companies that were listed and we talked with one but we weren't satisfied with them. We went with Sherpa Auto Transport and I was satisfied with the knowledge and expertise of the two reps I talked to. It was easy to arrange the times with them and I really liked them. They were also really nice and helpful. The car was picked up on Tuesday and I loved the driver. He had a Russian accent and he was so funny. He told us that he had to make another stop to pick up another car but he was able to deliver the car on Thursday, which was a lot quicker than we thought. The delivery went fine as well and the car's condition was great, just like when it left. I was perfectly satisfied with Sherpa Auto Transport and if you want to ship a car, I would recommend them.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Christine, we are grateful you chose to work with us out of the many options available. We strongly believe that an informed customer is the best kind of customer and do our part to make sure that every person we work with not only receive the highest form of customer service possible but that they also feel, as you did, that they were well-informed about how shipping a car works.

    Customer feedback is crucial and we greatly appreciate you sharing your experience with your carrier. We will be sure to update this driver’s file to reflect your positive experience.

    Thank you again for choosing Sherpa Auto Transport!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 8, 2018

    We were receiving a vehicle as a gift and it needed to be shipped from California to Virginia. I looked into different transport companies, but when I saw a commercial for Sherpa Auto Transport, I figured that they were the best way to go. The rep I talked to answered all my questions without a problem. She didn't rush me or force me to make a decision right there and then. I realized that their quote was a little high, but when she told me that they make sure they get the best drivers that meet their requirements and qualifications, it gave me a peace of mind because I knew I had someone I can call to direct me if I had any issues with the driver.

    During the pick-up in California, the guy kept in touch, which was something I liked. Then, during the delivery, the driver got here two days beforehand. I was expecting a Tuesday delivery and the car ended up getting here on a Saturday. However, I already had plans that Saturday. The driver had to wait two hours until I got back home to get the receipt of the vehicle. I would have liked it if Sherpa gave me an estimated time or a window between 2:00 and 5:00. But I was glad that the car came early.

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    Verified purchase
    Customer ServicePriceStaff

    Reviewed Oct. 7, 2018

    My husband and I moved across the country from Virginia to Colorado and needed to ship a red Jeep Compass. We looked at about three different transport companies and Sherpa Auto Transport seemed to have good reviews, so we went with them. They seemed to be decent and their customer service seemed very good. The first time we put in an inquiry with them, they called right away to talk through their process. Once the transport was booked, they were in constant communication with me in letting me know when they had found a driver and when our car was being picked up.

    However, the driver gave us a delivery date of a Thursday but when Thursday came around, we didn’t hear anything from him until we got a call saying that there had been a mechanical issue, so he couldn’t come until the next week. My husband and I were flying back and forth from Virginia to Colorado and we weren’t able to accept the car on the day that the driver wanted to deliver it. Also, they wanted to accept payment through PayPal which seemed shady to me because that was not how it was supposed to work.

    I ended up calling Sherpa and right away I was able to reach someone who was able to assist in handling the process. He had the driver drop the car off at one of Sherpa’s third-party transportation companies locally, so when we were back in town, we were able to pick the car up from there. Also, Sherpa paid the driver and we paid Sherpa. They even refunded us $50 for the inconvenience. The cost was fair and reasonable for having a high-level customer service. We got other estimates from companies that were higher, and some were lower but they had bad reviews. All in all, even though we had problems with their third-party partners, Sherpa handled everything on their end very well.

    Thanks for your vote!
    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    At Sherpa Auto Transport, we pride ourselves on guiding our customers through every step of the process. From the initial quote to delivery logistics and beyond - we promise to be with you at every juncture, communicating clearly and frequently, to ensure a positive experience. As you saw first hand, we are on deck to help address any concerns or questions a customer might have.

    Thank you for choosing Sherpa Auto Transport to relocate your vehicle. We look forward to working together again in the future!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Oct. 6, 2018

    I was moving across the country for a new job and Sherpa Auto Transport had really good reviews online. Their reps were very good and the price was very reasonable and it was slightly lower than most others. I wasn’t thrilled about the drivers though, especially on pick-up. They did not give me a heads-up and I wasn’t entirely sure which day they were coming and exactly what time. I had an estimated ETA but the driver communication could’ve been better. Having an idea that they were coming, which day and roughly the morning or night, would've been a lot easier than tentatively waiting around all day. Other than that, I was happy with the transport. The car was perfectly fine when it arrived in about a week and I would definitely recommend Sherpa.

    Thanks for your vote!
    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Thank you for choosing Sherpa Auto Transport. We understand your frustration with not knowing exactly when your car was going to be picked up and appreciate your patience and understanding. Drivers often have multiple pickups and deliveries along their routes. These complex logistics make it difficult to predict precise delivery and pickup times.

    One of the things Sherpa prides itself on is our ability to communicate clearly and frequently. We encourage any customer who is concerned about their pickup or dropoff times to reach out to us so we can get in touch with the carrier and you the information you need. We are always at your side.

    Thank you again for trusting us to relocate your vehicle!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Oct. 6, 2018

    Sherpa has really good customer reviews so out of the four companies I looked at, I went with Sherpa despite the other companies giving me $150 less. It was the first we had ever had to ship a vehicle and Sherpa made it very easy. They were very good. I hadn't heard from the driver and Sherpa got me in contact with the driver. The driver that they had lined up was very experienced. We waited until they loaded the car so that I can send my son a picture of his car that it was on the way to him. We watched them for about 45 minutes and you can tell they knew exactly what they were doing. My son's vehicle arrived in Washington a day and a half early, which was great, and in good shape. My son communicated with the driver and they had a local pick-up spot. And he said everything went fine.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Oct. 5, 2018

    I bought a car out of state and I looked at over 25 different companies to transport it. I went with Sherpa because of the rebate they had and they weren't harassing me. Other companies were blowing up my email box. Still, was able to get someone right away at Sherpa and she gave me a quick rate. Thereafter Sherpa was able to do the pickup really quick. They didn't delay and weren't trying to load up a whole bunch of cars.

    I had them transport a Dodge Challenger from Fort Lauderdale to Georgia to Atlanta. The driver brought the vehicle to my location and unloaded it. Initially, he was going to pick it up, but he noticed something wasn't right on the vehicle. He called me and let me know that he could still bring it or he could not bring it. He turned around and picked it up for me. He let me know before he brought it up here and I was surprised. He also gave me the bill of lading with all the information on it. Everything was easy and paperless via email and it was a smooth transaction.

    The driver also let me check out the car. He showed me little marks that he had seen and noticed before transporting that he told me and took pictures of. He took pictures as he was loading and before he loaded, and sent them to me. He took every angle and took pictures of it on his truck, and it was good. Also, the quote given by Sherpa was reasonable. It wasn't too low like I wanted it, but it was also not too high either, which made me feel like it was safe. In the end, it was a 100% accurate.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Oct. 5, 2018

    I bought a Ford Mustang and got Sherpa to ship it. I had around 10 transport companies looked at then I picked Sherpa considering their reviews online. They provided me with a reasonable quote, and though it was a little higher than the other companies, there were no hidden fees so I was fine with it. It also turned out to be very accurate in the end and such cost was an equal match to the quality of service that I received. The reps were very honest, and they were very thorough with all the questions that I asked and answered every one exactly how I wanted them. It was an excellent experience dealing with them. The communication was great and the delivery was on time. The transport took about four days, and then the driver showed up at the destination and unloaded the car. I inspected it, signed the paperwork, and off he went. He was very polite too. I highly recommend Sherpa.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Dan, thank you for choosing Sherpa Auto Transport. It was our pleasure to help you relocate your newly purchased Mustang. Too often we speak with customers who have had poor past experiences where the price of their transport continued to rise. Our data-driven pricing means that the quote we give you is the final amount you will pay at delivery. Sherpa’s pricing isn’t the only thing that sets us apart from our competitors. We promise to guide customers through every step of the process by communicating honestly and frequently and being on deck to assist with any issues or questions that may arise.

    Again, thank you for choosing to work with us. Taking care of your car is a responsibility we do not take lightly.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Oct. 4, 2018

    I moved from Connecticut to Florida and needed a transport service. I read some of the reviews online and Sherpa was recommended. Their quote was very competitive and the reps were polite. The delivery was on time and the communication was great. The driver gave me the delivery date and followed up with me. Everything was wonderful and the transport only took four days so I have nothing but great things to say about Sherpa's car service.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Nancy, thanks for choosing Sherpa Auto Transport! We enjoyed helping you relocate your car to Florida. We love the way you described the service we provided - "The delivery was on time and the communication was great." We strive to provide accurate pickup and dropoff timelines and communicate thoroughly and frequently throughout the shipment process. We appreciate you choosing Sherpa and look forward to working with you again in the future!

    Verified purchase
    Grant increased rating by 2 stars.
    PriceStaff
    After a positive interaction with Sherpa Auto Transport, Grant increased their star rating on Oct. 26, 2018.

    Updated review: Oct. 26, 2018

    My experience with Sherpa was positive. Great representatives, much better and more professional than the other companies I spoke with. I will defiantly use them again.

    Original Review: Oct. 4, 2018

    I bought a 1972 Dodge Charger and I needed it transported 500 miles. I went with Sherpa for their reviews and price. They provided me with a fair quote which was accurate at the end. I did not like though how they presented the discount in the service and I don’t think it was a $50 discount. It was in the quote and it would come at the end but they could have been clearer on that. They had a friendly and professional rep but I dealt with a lot of people who had heavy accents and couldn't speak English very well which I did not prefer.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Grant, thanks for choosing Sherpa. We’re sorry there was some confusion regarding your quote, but are grateful you took the time to leave a review. Customer feedback is crucial as it is helps us improve. After hearing about your experience, we’ve conducted additional training to prevent miscommunications in the future. Thank you again for trusting us with your vehicle. We look forward to assisting you with another transport in the future!

    Verified purchase
    Customer ServicePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Oct. 4, 2018

    I used Sherpa to transport my RX Lexus van from New Jersey to California. I got their information on the web, called them, and I had excellent interactions with the customer service representative. Everything went well with the scheduling and the communication for the delivery was very good. The transport took about 5 days and we got to drive the car now in California. Overall, the Sherpa people were good, kind, and they answered the phone. As scared as I was, they exceeded my expectations. They were very prompt and timely. I would recommend Sherpa.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Anju, thank you for the thoughtful review. It’s not uncommon for us to work with customers who are transporting their vehicle for the first time. By staying in frequent contact, providing transparent market-based pricing, and above all else being honest, kind and courteous - we strive for every customer to feel as reassured and confident in choosing Sherpa as you did.

    Thanks for trusting us with your Lexus. We look forward to working together again in the future!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Oct. 4, 2018

    I was moving my parents' 2013 Buick Encore from Tucson to Spokane, but it was not running well enough for me to drive it that far. I looked at Sherpa and one other transport company, and then I decided to go with Sherpa seeing that they were very proactive as far as contacting and asking me if I needed help through emails. I then said no, and I was actually gonna drive the car myself. They told me to let them know if my plans change, and they did, because I decided it wasn't safe to drive the car. So they got right back to me, got me a driver set up on the day I needed, and it worked out.

    The rep at Sherpa was very professional and she knew what she was talking about. She told me exactly what would happen and gave me the driver's contact information. I was also in touch with the driver and he called me when he was a couple of days away. He was running a little late. So he told me the day he would be there for the delivery, and also gave me the address. And then, the day before the delivery, he gave me a certain time and he was there before me. He had already unloaded the car and it was fine. I had heard that most of the transports are in an open carrier, but this was a man that had an enclosed, really long trailer, where he could fit two cars inside. So it was better than what I anticipated. Also, the amount that I paid was the same as the quote Sherpa provided me, which in comparison with the other company that I looked at, was a realistic quote. All in all, I would recommend Sherpa.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Oct. 3, 2018

    I was transporting a project car across the US, from New York to Washington. I've shipped cars several times before and I talked with a couple of companies. They all say on their website that there's no pressure, that they give you the information, and that they're not like the other guy. Sometimes the calls could be very different until someone else I talked to had used those same tactics. When I talked to Sherpa, they didn’t at all. They were more informative and explained the process. I felt comfortable about working with them. The quote was exactly what they had said. I have even asked if we could do any better because I had a target amount that I wanted to go with. They responded back with something that was competitive. It took me an extra week, but in the end, we found someone and it all worked out fine.

    I was having an old car shipped and the person I'm getting it from said it was running. When the first driver got there, they said they opened the hood and there was a bee nest in it. The person said they took the bee nest out. In the end, the driver didn’t take the vehicle up. He said it was because of non-running and the bee nest. I went back to Sherpa and explained the situation. They said they would find me someone else and they did.

    I was given a range of dates for the delivery and I was supposed to get 24-hour notice. The delivery was quick and early, which was not a bad thing, but it felt a bit inconvenient. I needed to be there for the delivery and I was trying to schedule it around my life. The driver called me two days in advance and said they'd like to deliver it in the next 30 minutes. I said that I commute to work and couldn't make it in 30 minutes so they canceled that drop-off and scheduled it for the next day, which was fine. They stored it out in a local storage lot here. I would use Sherpa again and I would recommend them.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Our founder, experienced some of those unfortunate tactics first when he first shipped his vehicle. That’s why when he founded Sherpa Auto Transport, he did so with the intention to disrupt the auto transport industry by providing honest, market-based pricing and excellent customer service. No gimmicks, no aggressive sales pressure, no tactics.

    We’re committed to working with our customers - no matter the challenges presented. Be it a bee nest or a delivery made too early - we promise to stick with you to ensure your car is delivered safely and at a time that works for you. Thank you for trusting us with your vehicle. We look forward to working with you again in the future!

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    Customer ServicePricePunctuality & Speed

    Reviewed Oct. 3, 2018

    I was leaving a job and was going back home. After I got a quote from Sherpa, I called to set the transport up and gave them three days to pick up the truck. They said they should be able to do it and so I put the deposit down. The quote they provided was a little higher than what I was expecting, but I booked late so I understood it. I didn’t hear from them until the last day and I had to reach out to them ‘cause I needed to know if it was gonna push through or not, which it did. A little more communication would’ve been nice and I needed a little more reassurance, but other than that, everything was fine. They transported my vehicle from Virginia to Olympia, Washington and it took no longer than eight days which was a bit quicker compared to what I had done in the past.

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    Response from Sherpa Auto Transport

    G, thank you for choosing Sherpa Auto Transport. We treat every car entrusted into our care as if it were our own. Thank you for your patience as we worked diligently to find a carrier that met our standards for safety and professionalism. We hope to serve you again should you need to ship your truck, or another vehicle, in the future!

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    PricePunctuality & SpeedStaff

    Reviewed Oct. 3, 2018

    I was moving from Maryland to Oregon and I needed to have my Volkswagen Golf hatchback transported. Sherpa Auto Transport found a driver fast so I went with them. I was in touch with one guy and he was fast and trustable. He went through with talking with the driver and everything. The quote that I was provided was okay which is the average between other companies. The cost was great and the experience was fine.

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    Response from Sherpa Auto Transport

    Hi Majed. Thank you for trusting Sherpa Auto Transport to relocate your Golf hatchback. It’s great to hear that you had a positive experience with your carrier. We value your driver feedback and will add your comments to his file so that other customers can benefit from his high level of service. Thanks for allowing us to ship your car!

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    Reviewed Oct. 2, 2018

    We purchased a vehicle out of state and needed to ship it from Wisconsin to Oklahoma. We checked five other companies but decided to go with Sherpa as they were more professional, answered questions we needed and returned our phone calls. Their customer service was very good and their quote was very competitive. Everything went well and we were completely satisfied.

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    Response from Sherpa Auto Transport

    Hi Jennifer. We’re so glad you had such a wonderful experience. We treat each car entrusted into our care as if it were our own. With this mentality at the forefront of our minds, we strive to make sure that every customer we have the privilege of working with feels comfortable, well-informed and happy throughout the auto transport process. We look forward to working together in the future should you need to relocate your vehicle again.

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    Customer ServicePriceStaffDelivery & Shipping

    Reviewed Oct. 2, 2018

    My daughter moved to North Carolina and I looked at dozens of different transport companies before choosing Sherpa Auto Transport. We went through various Yelp and other rating web services, and Consumer Reports rated Sherpa as the best choice. The customer service rep at Sherpa was great, very informative, and had a great demeanor. The initial quote was higher than everybody else, but I wasn’t willing to take a chance with a company that wasn’t rated well. The vehicle was shipped from my house in California to where my daughter is in North Carolina and they did fine. They showed up when they said they were going to. However, because of the flooding in North Carolina, the driver had to talk her through how he was gonna get there. My daughter didn’t have any transportation to get to where the car was potentially going to be delivered, but the driver finally got it within a mile off where she was living.

    The cost was good and the drivers on both ends did a good job. My only gripe at the whole thing is when they loaded the vehicle on to the long distance transport, it wasn’t taking off. Something happened to the back of the car after it left my house and before it got to North Carolina because there was a dime-sized ding in the back bumper. My daughter said she was gonna either call Sherpa or the transport company to find out what she could get done about it. Overall, it was a good experience. They handled the transport well especially considering the fact that it was an unknown situation in North Carolina when we were trying to ship the car. Sherpa did a good job.

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    PriceStaff

    Reviewed Oct. 2, 2018

    I looked Sherpa Auto up on Consumer Reports and there was a lot of positive feedback. It seemed like a lot of people were happy about them and that was why I chose them among five companies I looked up. I called them up and had a conversation with a representative. She gave me pricing and asked me what kind of car, different details about the car and ship dates. It was a very simple interaction with her. Then they were here almost to the minute when they said they were gonna be. I was very impressed. They did a good job. They transported my car for 750 miles and that took three days. The price was reasonable. Another company gave me $650 and they were $850 but they delivered as promised. So, I was very satisfied. The car was clean and everything was good.

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    PriceStaff

    Reviewed Oct. 2, 2018

    I was moving and needed to ship an ‘87 Corvette for over 400 miles. I checked about half a dozen transport companies but Sherpa seemed like the best warranty and protection for the price. The cost might have been a little high, considering the short distance, however, it was comparable to others and I was happy to pay it. Also, the warranty and the guarantees were important.

    Scheduling was absolutely flawless and the rep was very pleasant. I also spoke with his business partner and she was awesome. The transport was completed in under 24 hours and the vehicle was in the same condition as when the carrier took possession of it. Sherpa home office and the carrier themselves were very communicative and it was the best possible experience.

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    Response from Sherpa Auto Transport

    Bret, with all the options available in the auto transport marketplace it means a lot to us that you chose to work with Sherpa. Our goal is to make sure that every customer is not only comfortable and confident in choosing Sherpa, but feels fully protected against any potential issue and knowledgeable about how shipping a car works. We make sure this happens by staying in frequent contact with our customers - something you experienced first hand as we worked together to transport your Corvette.

    Thanks again! We look forward to serving you again in the future!

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    Punctuality & SpeedStaffDelivery & Shipping

    Reviewed Oct. 1, 2018

    We’ve been very happy with our experience with Sherpa. We moved to Florida and needed our Audi shipped because we had too many cars to drive at one time. We went on a website and had many transport companies call and email us back. Sherpa was one of them and they said they would look for a transport for us. They kept emailing us saying that they’ve got one coming up that may work. Finally, they found a company who confirmed that the driver would pick up and deliver the car at a certain time. We went with them and we’re very pleased. The timeframe worked out really well for us and it was an enclosed carrier, which we wanted.

    The driver was very professional and his carrier was clean. He picked the car up at our home in Arkansas and delivered it down to a friend’s house in Florida. He arrived on time and within the timeframe that my friend was gonna be there. He did what he said he was going to do and everything worked perfectly.

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    Customer ServicePriceStaffDelivery & Shipping

    Reviewed Oct. 1, 2018

    I was looking for a moving company that a had a reputable character. I decided to go with Sherpa as they were recommended by ConsumerAffairs. At Sherpa, the customer service rep was very helpful. He asked me specific questions like when I wanted to have my vehicle picked up and delivered. He also asked if there was urgency in the delivery of the vehicle. Thereafter, he gave me a projected date.

    However, there was a swing in the schedule of the pickup of my 2004 Jeep Liberty in Kentucky but then I had about four days open where I could get things fixed. The rep called me back when they ran into a problem and told me that the pickup would be on a Sunday or a Monday. In response, I said that it had to be on a Sunday because I would be on a flight on Monday. The vehicle was picked up on Sunday night and things worked out fine.

    Jimmy, the guy who picked up the jeep stayed in contact with me as he was delayed from Kentucky. He was very friendly and had a sense of humor. Initially, he told me that he was going to deliver on a Thursday but then it ended up being on a Saturday. Still, he told me when he was on his way and when he made it, the delivery was great. However, when he took it off the trailer, he may have lifted the four-wheel drive and I had to turn that off. Also, the car was dirty but then as a whole, nothing was wrong with it.

    Sherpa provided excellent service from beginning all the way to the end. Their reps kept me informed and if I called, I would get an answer. I enjoyed the professionalism the most. The cost of their service was reasonable as well and they kept their word. I read in other complaints that people who had vehicles shipped were told a certain price but then upon delivery the price would be different. I didn't have that problem. I recommend Sherpa for giving me the best experience and for their ability to make customers comfortable.

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    Response from Sherpa Auto Transport

    Carrie, thank you for the thorough and wonderful review. With every customer we have the chance to work with we strive to provide not just a satisfactory service, but a customer-first and excellent experience.

    Drivers often have multiple pickups and deliveries along their routes. These complex logistics make it difficult at times for them to predict precise delivery and pickup times. We appreciate your patience as we worked with your chosen carrier to confirm the correct pick-up time. Your additional feedback on your driver’s demeanor and communication is especially helpful. We will add your comments to his file so that other customers can benefit from his high level of service.

    Thank you for choosing Sherpa Auto Transport!

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    Customer ServicePriceStaffDelivery & Shipping

    Reviewed Oct. 1, 2018

    I bought a car and I didn’t wanna drive it halfway across the country from Omaha, Nebraska to San Francisco Bay Area I checked out three transport companies and since Sherpa seemed to have a pretty good market share of the transport business, I went with them. Also, they were able to meet the dates that I needed. I tried one or two others, but they were talking two or three weeks out before they would be able to transport my vehicle. Sherpa used an independent contractor to do the transport but I really liked the guy. I talked to him and he obviously did auto transport before, so it all worked out.

    Sherpa's customer service reps were also very good. They gave me a quote upfront and the dates for delivery and they almost got a tracking number like a UPS. They followed up both with phone calls, text messages, and emails. Their service was all very professional and they gave me the name of the driver or his phone number and told me that the driver would be contacting me soon. So, it was all very transparent. The initial quote they gave me was competitive as well. I got three quotes and the one I got from Sherpa was right in the ballpark of what it needed to be. Then the final price was within 90% of that quote because the bill came in slightly under.

    And the delivery day came in three days before the expected date. I had a lot of interaction both with the driver and with his wife who was the manager of the company and that was all towards delivery and setting it up. I flew out to Omaha and I was there for the pick-up. Then, I was in the San Francisco Bay Area for the delivery. So, I made it a point that I was at both locations and there was quite a bit of logistics that was why I had so much interaction with the driver and his wife. All in all, I was very happy with the service and the driver. That was the first time I'd ever transported a car and I'm sure there are a lot of nightmare stories about it. But it all went really well for me.

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    Punctuality & SpeedStaff

    Reviewed Sept. 30, 2018

    We used Sherpa Auto Transport for their price. The people were great and they said they would pick up the car at a certain time. The driver contacted my daughter who needed her car moved. He coordinated and adjusted times with her because they got in late on their plane ride to Miami from California. So, the continued follow-up and contact was a good little thing.

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    Reviewed Sept. 30, 2018

    I was moving from Atlanta to California and I had to ship a 2018 Audi Q5. Sherpa had a lot of reviews and a lot of them were positive. When I first found out which carrier was gonna take my car, I read the reviews on that carrier and there were a lot of negative ones. The customer service rep assured me that she had a lot more positive than negative on file, so I went ahead with the carrier that they assigned me to. The quote was a little higher than most but because of the positive reviews, I was willing to pay a little bit more. Also, the driver was very pleasant and friendly. They picked up my car on Monday and it was delivered on Sunday. He arrived at the specified location. It went really well and I was really surprised because I read a lot of reviews and everybody expressed their horror stories but yet, I had none.

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    Customer ServicePricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Sept. 30, 2018

    Everything went really good when Sherpa transported my vehicle from New Hampshire to Florida. I had looked at 2 different transport companies before I went with Sherpa. They have a lot of good reviews. All the communication with the customer service rep was very clear and they were very responsive. The initial quote was a fair price and it ended up to be accurate. My vehicle was delivered really fast and everything was in order and in good condition. My interactions with the driver were good too. Sherpa did a very clear and great service.

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    Response from Sherpa Auto Transport

    Israel, thank you for allowing us to transport your car to Florida. It means a lot that you chose to work with us out of the many options available in the marketplace. We like hearing that you felt that our representatives communicated with you clearly and were responsive. We ensure that every customer has a positive experience by providing excellent customer service, transparent and fair pricing and only working with thoroughly vetted carriers. Thank you again for choosing Sherpa! We look forward to working together again in the future.

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    Customer ServicePricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Sept. 29, 2018

    Among 4 different transport companies, I like Sherpa's professionalism and customer service. Their service was a little pricey, but they were pretty much upfront. I talked to the dispatcher, Will, and he was fantastic. I was most impressed with his promptness, knowledge, and swiftness of execution with the contract. I also like the fact that he didn’t charge me upfront ’til he found a driver. 1,300 for the quote would’ve been super fair, but he gave me a $50 break which I still have to collect. Nevertheless, they had my Toyota Camry transported for about 2,500 miles and the delivery was timely. The vehicle was in excellent condition too. I was very pleased with the whole experience.

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    Tyreke increased rating by 2 stars.
    Customer ServicePricePunctuality & SpeedStaff
    After a positive interaction with Sherpa Auto Transport, Tyreke increased their star rating on Oct. 11, 2018.

    Updated review: Oct. 11, 2018

    Sherpa was great, customer service was amazing.

    Original Review: Sept. 29, 2018

    I'm in the military and I got stationed in Norfolk, Virginia. But I had a family in North Carolina and I was shipping my 2006 Chevy Colorado from Texas to North Carolina. I looked at three companies and when Sherpa started out, it was the cheapest. But the price went up to about $158 more than I was quoted. They didn’t tell me that the price could fluctuate and if you base the quality of the service on what I paid off, I paid too much. I had called Sherpa and I sat on hold for a little bit but with work, I didn’t really get to talk to anybody. $158 was a lot but it was not worth stressing over.

    I would advise others to be cautious with Sherpa. There wasn’t any transparency in my experience although the agent was nice when she sent me my quote. I confirmed it a week or so later and I got one email two days after I placed the request. It said they were struggling to find me a driver and that was it. They told me they found a driver about two days after that. I just waited for someone to tell me they were on their way to pick up my truck. He had given me a time when he would be there but it seemed like he always had an excuse for not being there when he said he was gonna be. It was either he was not there yet, he got caught somewhere or he stopped to get something to eat.

    I paid extra for the vehicle to be expressed but I got it about four days later than I was expecting to get it. The guy delivering my truck was giving me the runaround to get my own truck. Then they just gave me the typical excuse, "The truck bogged down." It was up to the point where I had to call him everyday just to make sure he was making progress on delivering my truck. By the time he showed up, I had talked to him on the phone probably eight times and he was ready to get it over with too. Nonetheless, I got my trailer and it still worked. It was not messed up. In fact, it was just how I left it when I left.

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    Response from Sherpa Auto Transport

    Hi Tyreke. Thank you for choosing Sherpa Auto Transport and for clarifying your review as a result of our post-transport follow up call. We’re sorry for the initial miscommunication on your quote but are glad we were able to connect and clarify. We employ a thorough multi-step vetting process for our drivers, but customer feedback is crucial. Understanding your experience not only allows us to continue improving but also in making sure that the carriers that belong to our preferred network provide the highest quality service possible. We will be sure to update your driver’s file with your helpful information.

    We appreciate your patience as we worked together to ensure that you were satisfied with your transport. Hopefully, we will have the chance to work together again in the future.

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    Reviewed Sept. 29, 2018

    I checked three transport companies and I used Sherpa Auto Transport since they have a good reputation online. The quote I was given was fair and accurate and I had a good experience with their organizer. My Mustang arrived great. I was happy with them.

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    Reviewed Sept. 28, 2018

    We were moving from Connecticut to California and I got two quotes from different transport companies. Sherpa called to follow up and a lot of reviews that I've read were leaning more towards Sherpa so I went with them. The customer service was good. Their reps answered right away and they knew my whole situation when I called. However, it wasn’t that clear to me when I should start looking for a driver. I wish I had been guided to start a little earlier.

    I contacted them two months beforehand and I contacted them two weeks before we were leaving. We weren’t able to get a driver in time so I had to leave my car with my cousin which was a little stressful. But they found a driver within a few days after that to pick up the car. The service was great and my car got there. There was no problem at all with the drivers but there were bumps and the driver wounded up dropping the car off in San Jose which was about an hour away instead of where we originally wanted which was closer. Nonetheless, the drivers called us and met us.

    Also, they had given us a window and then the driver wanted to move it forward. We had reservations for a special event that we couldn’t miss and Sherpa pushed the driver to accommodate that which was helpful. Overall, I was satisfied with what we paid and my car got here fine. They were responsive whenever I called and they worked on my concerns. I was happy with Sherpa and I would recommend them.

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    Customer ServicePriceStaffDelivery & Shipping

    Reviewed Sept. 28, 2018

    Everything was pretty good with Sherpa. I was moving and needed my vehicle transported for about a thousand miles or more. I checked out three other companies, but because of Sherpa's price and service, I went with them. The person who took my call and provided estimates was friendly and seemed trustworthy. I was given a pretty competitive quote too. The delivery took about three days and went well. I'd tell my friends to go with Sherpa.

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    Customer ServicePricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Sept. 28, 2018

    I acquired a 2004 Cadillac from my father in Minnesota, and I live in Pennsylvania so I had to get it shipped. Sherpa was very helpful when I talked to them on the phone. They answered my questions and we got everything set up. Everything was very simple. The price was exactly as they said it would be. Also, the delivery went well. The first call didn’t quite suit my time, so the driver adjusted his schedule a little bit and we made it work. I was travelling from Minnesota to PA at the same time, so I was trying to get home before the car got there and it worked out well. The car was even a little cleaner than when it left Minnesota. I'd never used a transport company before and the experience was great. It's a very good way to get your automobile transported. If I ever need another one, I'll call them again.

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    Reviewed Sept. 27, 2018

    I was moving from New Jersey to North Carolina and needed to transport a Jeep Grand Cherokee. Sherpa was rated high online and their people on the phone were really nice. Jerome, the guy who transported my vehicle, was excellent too. He told me when he was gonna be there to pick the Jeep up and that in a couple of days, he was gonna deliver it. He picked the vehicle up at my house and dropped it off at the new house through the door. He even waited for me to get here to deliver it. He picked the vehicle up on a Saturday and dropped it off on a Tuesday. That was what I requested and it wasn't a problem. The cost was perfect too. It was what I expected to pay and everything went smoothly.

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    Punctuality & SpeedStaffDelivery & Shipping

    Reviewed Sept. 27, 2018

    I was moving out of state but my truck broke down on me. I looked at other transport companies before choosing Sherpa but none of the others had a truck big enough to haul my vehicle. The transport took about three days and they arrived two days earlier than the day they told me. The delivery was hectic and they weren't able to drop the vehicle off on the street that I lived on, so I had to walk about a block and a half to go get the truck. It was because of the transporter size of the truck that they had and we had a tight street right there. The drivers were also good and I didn't have any issues with them. But the mirror on my driver's side of the truck was taken apart and was never reassembled. Still, they provided great quality service, were quick on the shipment, and the vehicle was picked up at home. I would recommend them.

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    Reviewed Sept. 27, 2018

    I needed to ship a 2013 Cadillac Escalade for 1,100 miles. I'm a senior citizen and I don't drive well on long distances so I decided to call a transport service. I checked about six companies and I liked Sherpa Auto Transport’s integrity. They told me that they won't promise anything they can't deliver and that they’d pick up the car on this date and deliver it by this date and time and they did that. Also, the quote given was very competitive and the final cost stayed exactly the same. The driver was a very nice young man and he called me every six hours to let me know when he would be here. He communicated with me all the way through the trip. Then after I got the car here, the owner, John, called me to make sure that I was happy with the service. Sherpa did a great job and I appreciate the service that they provided.

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    Reviewed Sept. 26, 2018

    I was moving and needed to have my car transported cross country. I looked at a few transport companies and the ratings and reviews of Sherpa Auto Transport definitely stood out, so I went with their delivery service in transporting my car from California to Virginia. The customer service rep that I dealt with over the phone was very nice and helpful. She was cool and she did very well in explaining the policies. The quote I received was fair for one car and Sherpa neither overpriced nor underpriced for their service. The driver did an adequate job. Communication was a little difficult, but we figured things out.

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    Reviewed Sept. 26, 2018

    I bought a truck for my dad in California and I live in Texas so it was about 2,000 miles transport. Sherpa had a good rating and their quote was accurate. Communicating with their rep before the transport was great. But after, not so great. The transporters were supposed to show up on a Friday but that got canceled. Then they said, Saturday, but that got canceled as well. They showed up on Monday and the driver called about an hour before he got here.

    The transport guy stuck his truck in my yard and did a few thousand dollars worth of damage. They showed up in a truck, parked on the street, unloaded the truck, and everything was fine. Then the guy couldn't figure out how to turn around, so he drove through my yard to turn the truck around. When he did, his truck and trailer and all the cars on the trailer sunk into my yard. He had three BMW's on that trailer and they're still trying to fix the yard. Then when we got the truck on the ground, I noticed last week that the driver used a tie strap to strap the truck to the trailer. When he did, he bent the tie rod, in which I’m in the process to replace. Sherpa said it was the driver's responsibility but the driver won't call me back so I just gave up.

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    Response from Sherpa Auto Transport

    Ron, thank you for taking the time to leave a review. We are sorry for the inconveniences that resulted from this transport. While damage is never acceptable or ideal, we are more than prepared and willing to take the necessary steps to solve any problem that may arise from a transport. That’s why we were happy to work with you over the last few months to come to a resolution wherein you were compensated for the damages to your yard and vehicle.

    Working with only the best carriers is a fundamental tenet of our business. We have updated this carrier’s file to reflect your experience. Unfortunately, we have not been able to connect recently, despite our many attempts, but hope that you will call us should you have any further questions or concerns.

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    Reviewed Sept. 26, 2018

    I used Sherpa to relocate a car considering the overall convenience of it which includes door-to-door delivery and the options available to me. The quote was very accurate and based on the research I had done, it didn't seem to be more expensive than any other service I had looked at. I tend to go towards a service that would be more middle to higher end of the road so it just fit my expectations.

    But the timeframe was the only wonky aspect about the whole experience. The pick-up was fine but we made it clear that we needed the vehicle delivered no earlier than a specific date. Then, the driver of the truck told me he was going to deliver a day earlier than we had originally discussed so that was a little bit confusing. Luckily, we were able to get a friend to help us pick up the vehicle on the earlier day. I sent the rep a report about the currently distant condition of the car so that she could check it. Everything checked out so that seemed to be fine from her end. She was very helpful but Sherpa should nail the timeline which added a little bit of extra stress to the move. Luckily, we were able to figure that out.

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    Response from Sherpa Auto Transport

    Austin, we always appreciate a discerning customer and are happy that we lived up to your high expectations. Drivers often have multiple pickups and deliveries along the same route. These complex logistics can make it difficult to predict precise delivery and pickup times. We do our best to provide realistic timelines and apologize for any inconvenience your delayed drop off may have caused.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Sept. 25, 2018

    We needed to transport my daughter’s Honda car from Boston to California and I looked at three different transport companies. I read the reviews online and they rated Sherpa Auto Transport the best so I went with them. The rep that I kept talking to really kept me abreast of when they found the driver, when the car was being picked up and when it was getting closer. The driver also called me so it all went well. The original quote was close to the final cost. I didn’t realize that my daughter put some items in the car and there were some additional charges. Sherpa had told me not to put stuff in the car but my daughter did so the cost was a little different than the original quote, but it was okay. The actual transport was very fast. It was about four days and the time frame was met beyond because I thought it would take a week.

    We weren’t sure if they were gonna be able to get the vehicle directly at our house because of the size of the transport and it was garbage day. So, I met the driver a block away, then drove the car to the house. There were two guys and they were great and very helpful. They moved the car to an area that I could get to because it was a crowded street that they had to remove the car on. I expected the car to be really dirty but it wasn’t and I couldn’t believe it. We didn’t even put it in for the car wash. It was a really good experience.

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    Response from Sherpa Auto Transport

    Carrie, thank you for trusting us to ship your daughter’s car to the Golden State and we are glad you had a really good experience. We regret that there was a small charge for the additional items your daughter put in the car and appreciate your understanding of the situation. We are always upfront about this policy to avoid surprises and it appears our representative did a good job in explaining the situation to you. We look forward to working with you again in the future!

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    Customer ServicePriceStaffDelivery & Shipping

    Reviewed Sept. 25, 2018

    We moved cross country so we needed the two cars, an Audi Q5 and a RAV, be shipped from California to North Carolina. There was a company that Sherpa contracted here in North Carolina which is not far from where we live now. I felt that if that company was confident in them, then it would be okay to go with them too, so we did. The interactions I had with their customer service was straightforward. The person I spoke with was pleasant and confident, and the quote they provided was competitive. It was also the same upon completion of transport.

    The gentleman who picked up the cars was very efficient and obviously had been doing this for quite a while. It was dusk when he picked the cars and he made sure he turned on bright lights and took photos all over. He gave us confidence, so when the cars drove away, we felt comfortable. The transport was shorter than I thought. They gave me a range and they said, "We'll be there Tuesday or Wednesday," but by Sunday night, we were already getting messages that they were close. They dropped the vehicles off to a friend of mine here in Charlotte and they were communicating with her too. Dealing with Sherpa was very easy. We paid what we agreed and the delivery was faster than I thought. I'm really satisfied with how it went and I would recommend them.

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    Response from Sherpa Auto Transport

    Karen, it’s wonderful to hear that you had such a great experience. We pride ourselves on working hard for our customers by providing them with fair pricing, frequent and courteous communication and a trusted network of drivers. Taking the time to evaluate your vehicle both before it is shipped and afterwards is a crucial part of the process and it’s great to know that the carrier you worked with not only did this with you, but created ideal conditions to investigate the state of the car upon delivery. We value your driver feedback and will add your comments to his file so that other customers can benefit from his high level of service. Thanks for allowing us to ship your car!

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    Reviewed Sept. 25, 2018

    We purchased a vehicle across the country from where we live and needed to transport it. I checked between six and eight companies and saw that some of them had good reviews on some websites but very concerning reviews on others. But Sherpa Auto Transport had consistently good reviews wherever I looked. And while they were not the cheapest, they were reasonably priced and their customer service interactions have been good when I had questions regarding the final details. So, all those things combined, made me choose them.

    Sherpa exceeded my expectations. They got the vehicle to us a couple of days early and it was in perfect condition! Also, the final cost was a little less than the quote because they didn't tell me about the gift card rebate that I would eventually get. They sent me a check for the price of my first car wash, too. I highly recommend Sherpa to anybody else that’s looking to transport a vehicle across the country.

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    Reviewed Sept. 24, 2018

    I'm in the military. I had to move to a different state and the car was going to my mother's house in San Antonio. Sherpa's great on ConsumerAffairs and they had a lower price. The quote was $1,300 with a 50-dollar rebate. I haven't seen the rebate yet but the price was good. It was on par with the quality of the service. Sherpa did very well. The driver was also all right when I interacted with him over the phone. My sister-in-law was there for the pickup and my mom was there for the delivery. The delivery was one day over from the date that I was told but it wasn't a big deal. My car got there all right and I would recommend Sherpa.

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    Customer ServicePriceStaffDelivery & Shipping

    Reviewed Sept. 24, 2018

    I live in New York City and I'm getting ready to move to San Antonio, Texas. My sister lived in Portland and she left the country for a couple of years. She had a Toyota Prius that I purchased for her and I needed it shipped from Portland to San Antonio. I Googled a lot and found Sherpa Auto Transport, and I decided to go with them. They had better and consistent customer service and their reps were more attentive. They were always available. If I had a question and I called in, they were able to answer it or they would find out the answer and get back to me. If I emailed a question, I'd always get either a phone call or a response back right away. I worked with a couple of different reps and I found the customer service to be the same with each individual.

    The quote that Sherpa provided was fair. I only looked at one other company, and their quote was almost twice as what I was given by Sherpa. I even had to chase them to get a quote. When I spoke to Sherpa, I felt confident going with them. I was concerned that there would be some surprises once I got my car but they guaranteed that the price was the price and that the final exchange wouldn't be different from what they quoted. I found that to be true. My family members in Texas dealt with the delivery and they said everything went fine. The driver was very available via text and phone call just to coordinate. I had a great experience with Sherpa Auto Transport and I would recommend them for sure.

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    PriceStaffDelivery & Shipping

    Reviewed Sept. 24, 2018

    I needed to transport a Toyota Rav4. I googled reviews of the transport companies I looked into and talked with their representatives and I saw some details of Sherpa. The persons I worked with at Sherpa were good. I hoped the car can be shipped on August the 10th and it took a long time for the company to search for a driver for me. But it worked out on that day so I’m very happy with that. The car was delivered after three days and there were no damages. Everything’s as good as before. I paid exactly the same as our quote at the beginning. I'm satisfied with my experience with Sherpa.

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    PricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Sept. 23, 2018

    I needed transport services for a car that I had that was not mechanically sound which I bought 1,200 miles away from my house. It wasn’t reliable to drive or it would turn into pieces if I tried to drive it that far. It had a bent drive shaft so I couldn’t drive it. I looked at transport services companies and aside from Sherpa and the number one rated company on the Consumer Affairs website as far as customers go, all the other companies seemed really disreputable and had bad ratings with Better Business Bureau. They also would never line up with me like they said they would for some reason.

    The reps at Sherpa were friendly and helpful, and the interaction was really good. Everything they said would happen happened just like they committed to me so I was very happy with their reliability and honesty. Their initial quote was a little high but the only places that would offer significantly lower quotes were places that I wouldn’t trust with my vehicle so it was fair for the industry and it was a marker for the market right now. The delivery guy was also friendly. My car was delivered in the same condition that it was picked up in and it was delivered promptly on the day that it was supposed to be there. I was very happy with Sherpa. They're expensive but I got what I paid for.

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    Reviewed Sept. 23, 2018

    I had purchased a vehicle and was sending it off to a family member. Setting up the transport with Sherpa was straightforward. I was impressed how quickly things got done. It was less than a week from the call to the pickup, which was good, and the woman I dealt with was very courteous. She got the job done. Sherpa's quote was high-end but given the reviews, I was comfortable with it. From Milwaukee, the vehicle arrived in Seattle in about a week. The driver had several stops to make across the country as he was heading out there. So the drop-off was on schedule. Maybe it was even a little early.

    The driver was a very nice and friendly guy. But he was rigid about his drop-off point in Seattle. He's been at it for 15 years and he's been to Seattle before. He hated the traffic. In fact, everybody hates the traffic in Seattle because there's only one interstate that goes south in the city. We knew the drop-off wasn't gonna be at the home of the recipient because they run a small side street with a hill. I wasn't gonna have them with the big trailer. But the driver insisted that he be met at the city zoo because of the huge parking space there.

    It was an appropriate spot but it meant traveling to get there and you had to have two people to pick the vehicle up. One would drive to the zoo and you need the other one to drive the two vehicles back. So that was a little inconvenient. It really wasn't nearby the recipient's home so it was a bit of a stretch. They had to take off from work and make all that happen. That was a little bit of a negative and they were probably a little upset about it. But on balance, it wasn't a huge deal. It was a minor deterrent and I understood it. Overall, I had a clear picture of what was gonna happen and all things considered, it went very smoothly.

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    Customer ServicePricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Sept. 23, 2018

    Nicholas has an exotic vehicle and we moved it back and forth across the United States. His parents live out East and I, his assistant, arranged to have the 911 shipped to his father who was 1,000 miles away. I looked at three different transport companies and Sherpa had the best reviews. They didn’t appear to damage the vehicles and Nick was very specific about not wanting that vehicle damaged before it arrived.

    The Sherpa rep was very good. I called her and then I got busy because I travel with Nick to different locations, and she followed up with me. She was the only one out of all the services that followed up, so I was very impressed with that. I do all of Nick’s follow up and I stay on people. She was also very courteous. She explained the whole thing to me, how it worked, how the mileage charges worked, what the options were and what was covered and not covered. Then when I had a subsequent question, I could get her right on the line. Sherpa was a bit more expensive than others in the market but we would gladly pay for the customer service.

    The delivery on the other side went well, although the vehicle was delivered after it was dark so it was a little frustrating because from an inspection standpoint, it was hard to see. Still, the transport was very quick. Sherpa told us that it was gonna be a week or two weeks and the car got there in three days. They got the car there on time and there was no damage. The cost with Sherpa was good too. We have transported in the past as this was not our first show. We used someone else before, a covered carrier, and it was less expensive but the communication was not as good. Sherpa was wonderful to work with. So when we will move Nick's car back next year, we will use Sherpa again.

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    Reviewed Sept. 22, 2018

    My daughter moved from LA to Wisconsin for a PhD program, so I was moved her car while she was moving. I shopped around a little bit and got quotes from a couple of companies. When I called Sherpa, they seemed to be a little more informative or customer-friendly, so I went with them. The quote they gave me was in line with everybody else and in the end, it was the same amount I paid. I talked to the carrier driver a couple of times when he was getting closer and setting up a time for a drop-off. The communication was good and everything was okay upon arrival. Sherpa should keep on doing what they’re doing.

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    Reviewed Sept. 22, 2018

    I wanted to save miles on the vehicle so I had it transported. I Google searched and found that Sherpa Auto Transport is one of the top-ranked service providers. It was really easy to get it all set up with them. And I get a quick turnaround to hear back, to get scheduled for a truck driver. The vehicle was transported for 800 miles and it got to its destination almost a day before I had asked for it. That was really great. It was convenient, and it worked out for me. The delivery driver got a hold of me the day prior to the delivery and we had discussed, meeting the following day to do the entire delivery. The quotation was pretty close to the average cost. So, that was good as well. I would recommend them to friends or family and I would use them again.

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    Response from Sherpa Auto Transport

    Sherpa Auto Transport was founded to disrupt the car shipping industry by finally making it easy to ship your car. We make this happen through a variety of ways - many of which you experienced first hand as we worked together. Our representatives are excellent communicators and not only keep our customers informed throughout the process but provide valuable insight and knowledge into the transport industry. This leaves customers feeling content in their decision to work with Sherpa, but also confident in how the transport will unfold.

    Thank you for recommending us to others. A referral is the highest form of compliment in our eyes!

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    PricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Sept. 22, 2018

    I purchased a vehicle and I needed to transport it from Georgia to Pennsylvania. I looked at three transport companies and decided to go with Sherpa Auto Transport. They weren’t the lowest but I went with them because I was more confident that in the quality of what they were gonna provide and when they contract out to drivers, I didn’t feel like they were just gonna go to any blow with a license to truck something. I wish they were cheaper though. Nonetheless, I liked the competence of the interaction when calling them and talking to them. Their rep made me feel at ease. She also made me feel like she's always going to be there if there's a problem. The delivery was on time and kept me informed. He was able to meet getting to my development which I was surprised. The cost was a little bit on the higher end but I wouldn't be as sensitive to price knowing some people I hear wait two to three weeks for a pickup. So, I was happy with what I did.

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    Response from Sherpa Auto Transport

    One of the many qualities that set Sherpa Auto Transport apart from the rest is our commitment to honest and fair pricing. We provide a price that is generated based on real-time market data. This technology-driven pricing strategy allows us to not only ensure that your car is moved safely and successfully but in accordance with your timeline. As you mentioned, too often customers are provided inaccurate, low quotes and left waiting days and weeks for their cars to be transported. That is not a game Sherpa is interested in playing. We promise that the quote we provide is the final price you will pay and that we will never surprise a customer with a last-minute hidden fee. Thank you for trusting us to transport your car to Pennsylvania. It’s a responsibility we take seriously!

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    Reviewed Sept. 22, 2018

    I was moving from coast to coast, from New York to Nevada. I put something out online and I was getting tons of people sending quotes. I called one or two and when I spoke with the people at Sherpa, I felt a bit more comfortable in the insurance and the way everything was getting done. They were very professional and as far as insurance coverage, they were plain about how things were handled. They explained that if they gave me the price quote, no matter what, even if they couldn't find somebody for that rate, they were still gonna charge me that quoted price. That made a difference since not a lot of companies are gonna do that. I went with them so that there would be no surprises later and there weren’t.

    Sherpa's quote was within the range of everybody else's. It was kind of mid-range which was okay. It was not the best time of the year, unfortunately, because sometimes you don't get to plan that. They said the rates were a little higher in the summer, but there were transport companies that charged a lot more and some a whole lot less. Yet even though we all wanna pay less, we have to be leery of the very low because sometimes there are reasons why and then we get hurt in the end, which is not a good thing.

    Everything was wonderful with customer service. It was a very pleasant experience. When you're moving out, so many other things are going on, so I had many things to do besides packing. There were so many logistics and the last thing I needed was a problem with one of them. With Sherpa, the process was straightforward. There were no issues and that really helped. The driver was very nice and accommodating. I didn't know that they were incoming with the big truck to the home, and I didn't have anybody to be able to get me there. Then I drove my car and followed him to where the car needed to go. He was very personable and everything got down in time. They got the car there in such great time that it was waiting for me when I arrived. It all worked out. I was happy all in all and I would definitely recommend Sherpa.

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    Response from Sherpa Auto Transport

    Karen, we love hearing that you experienced first-hand what sets Sherpa Auto Transport apart from the others: our honest and accurate pricing, frequent communication and dedication to go above and beyond. We don’t just want to ship your vehicle - we are committed to ensuring that your experience is a positive one and are willing to put our money where our mouths are as proof.

    Thanks for allowing us to ship your car. Should you need to transport a vehicle in the future - we look forward to assisting you again!

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    Customer ServicePriceStaffDelivery & Shipping

    Reviewed Sept. 21, 2018

    I needed my 2004 Volkswagen hauled across the country. I had a back injury, so I couldn’t drive for 2,000 miles. After looking at five different companies, I decided to go with Sherpa. I liked the time they gave me and their reasonable price. It was in sort of the price range that everybody else was quoting, but they seemed like they were gonna get it done. They quoted me a price via an email and the next time I spoke to them was when I got a call from the driver saying he was in the neighborhood to pick up the vehicle. In the end, the final cost was what they had quoted. That was the issue with some of the other companies. They were quoting one thing then would call me back and quote me something different. But Sherpa didn't do that. During the delivery, when they were within a half-mile of where I was, they gave me a call saying that they were there. Then I met the driver and my car was in good condition when I got it.

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    Response from Sherpa Auto Transport

    Sherpa Auto Transport was founded to disrupt the auto transport industry by making the process stress-free and we’re appreciative that you allowed us the chance to do just that for you. We accomplish this by promising to always provide pricing calculated from real-time data, honest and frequent communication and working with drivers in our preferred carrier network. Thank you for trusting us to ship your Volkswagen. We hope your back continues to recover!

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    Reviewed Sept. 21, 2018

    I moved from my shop to my bigger shop in Georgia and had a good experience using Sherpa Auto Transport. They had really good customer service and answered my questions. Moreover, the price was good value. The drivers did a good job of communicating. They were on time and the vehicle arrived in good condition. Sherpa Auto Transport was great and I would recommend them.

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    Reviewed Sept. 21, 2018

    I used Sherpa Auto Transport service for a move from California to Michigan. They were very prompt and they gave me the date that I needed where the other companies were just giving me a window. Their customer service rep was very helpful and the quote I was provided was competitive. It could have been cheaper though but that's okay. My vehicle was delivered fine. The only problem was the time that they dropped it off. It was 11 o'clock at night and we had to meet the people because we lived in a small road so the big truck couldn't get down those roads. Everything was good and there were no marks. It'd be good though if we could just pay Sherpa and then they could pay the driver. Nonetheless, I'd recommend Sherpa Auto Transport. Everyone was really nice. They made the whole process very easy and convenient for me. As a matter of fact, I'm using them again.

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    Reviewed Sept. 20, 2018

    I had a very good experience with Sherpa. Their ratings on the Better Business Bureau and the ConsumerAffairs' website made me decide to go with them. Plus, I couldn’t find any really bad, negative reviews of Sherpa online so that made me feel they were a safe bet. I had checked the company before them and when it came down to the pickup date, they had started giving me the runaround. I called Sherpa and they picked up a day earlier than they said they would. Everything was very straightforward. They gave me the quote, explained that the car needed to be fully cleaned out and I couldn’t have any personal items in there.

    I live in a major city center and the carrier truck was not able to come to my location. But I was able to take an Uber 20 minutes away to meet the driver at his trucking facility and he gave me the keys. I looked over my car, signed the paperwork and he handed over two money orders. Everything was fine with my vehicle and I was very thankful that there was nothing wrong with my car. I got my car sooner than expected as well. I paid about $1500 total and for me that was fair. What they said was what it was and there were no surprises. The quality of their service was good and it was worth it.

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    PricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Sept. 20, 2018

    When I spoke to a Sherpa rep, she gave me a little confidence on them. She explained to me what was going on when transporting a car. They provided me with a good quote and it was comparable. Then they got to the delivery quickly. The car got to my house intact and with no damage. However, there was a miscommunication between Sherpa’s rep and the actual driver. Since I work over an hour away from home, I needed a two-hour notice. I was anxious about getting the car and I wondered when it would be in my house so I called them to ask. They told me that they will check with the driver and will give me a callback. They called me about 11:30 and said that the car will arrive at 1:00. It was a little short notice as I was still working.

    I got home three minutes before 1:00 and I waited for them to show up but they did not show up until about 6:00. Once the driver got to my house, I talked to him and he said that he always tries to give a four-hour window. He went from one big city to another and he was running through traffic lights. He told the rep who called him that it would be 1:00 to 5:00 and that in our vicinity, it would be closer to 5:00. It was a little aggravating and the driver was aggravated too and he apologized. He was a nice guy and super careful to get the car down because it was raining when he showed up. I was happy with what he did. The rep at Sherpa was probably telling me what I wanna hear, which is sooner than later, but they need to listen to the driver a little more. Other than that, everything went well.

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    Response from Sherpa Auto Transport

    When a customer chooses Sherpa Auto Transport, they are choosing to work with a company that isn’t content to simply take their money. Our representatives are well-versed on the ins-and-outs of the auto transport industry and work hard to make sure that customers feel not only confident working with us, but knowledgeable about how the car shipping process works in general.

    We apologize for the miscommunication in your delivery time. As your driver explained to you, carriers often have multiple pickups and deliveries along their routes. These logistics combined with fluctuating and often unpredictable weather conditions often make it challenging to provide a specific delivery time. We work hard to be in sync with our drivers and as our reviews can attest, most of the time that is exactly what happens.

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    Customer ServicePricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Sept. 20, 2018

    Sherpa had a personable rep and she made a good first impression on me so I sealed the deal with them. The quote that they provided me was very good and very competitive. In most cases, they were less and others have adjusted their price because they were following after the pricing that I received from Sherpa. I ended up paying close to the quote I originally got and the cost was in line with the quality of service I received from them. But, the initial pick-up was a problem because their people promised me that they would be there on a Saturday at a particular time and no one knew who was supposed to pick up the vehicle from my shipping point. I had trouble finding someone new so I had to make several calls to find out who was supposed to be here. But the delivery was good and it arrived on schedule. It took five days to ship my Volkswagen Beetle from Maryland to Texas and it was as it was when I shipped it.

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    Response from Sherpa Auto Transport

    Hi Walter. Thank you for sharing your experience. We are committed to improving our service and customer feedback is instrumental in making that happen. Carriers often have multiple pickups and drop-offs along their routes. These complex logistics, along with unpredictable weather and road conditions, can make it difficult to provide specific delivery and pickup times. While we push our drivers to provide us with the most accurate timelines as possible so that we can keep our customers informed, as we did with your on-time pickup, sometimes these complexities can present challenges. We appreciate your flexibility and patience and are grateful you trusted us to ship your Volkswagen.

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    Reviewed Sept. 19, 2018

    I called five different transport companies and with the combination of reading reviews, positive follow-through and experience with talking to people, I decided to use Sherpa Auto Transport. Their staff remembered me from my first call and they had all the information. Then, when they found the driver for me, they let me know right away. I could also text a live person whenever I needed someone. The transport was for my daughter’s car and the timeframe met our expectations. It was all positive experience and I'd recommend them.

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    Response from Sherpa Auto Transport

    With all the options available in the marketplace, we appreciate you choosing Sherpa Auto Transport. We promise to treat each car we move like it’s our own - something you experienced first hand when you worked together to relocate your vehicle. We only work with drivers in our preferred carrier network to ensure that your car is handled and transported safely. We are always happy to answer or return any phone call or text to talk through any questions you may have. Thank you for trusting us with your vehicle. Hopefully, we can work together again in the future!

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    Customer ServicePriceStaffDelivery & Shipping

    Reviewed Sept. 19, 2018

    I had to move and I looked into five transport companies where I entered online and requested a quote. The interactions with the Sherpa customer service reps were wonderful and so I went with them as they made it easy. The quote they gave me was accurate and although the cost was a little more, it was all-inclusive and that helped me make the decision to go with them too. Especially some other quotes were lower, but it could go up, so I went with the sure bet. I felt like tge reps at Sherpa were experts and they explained everything to me in a way that I could understand. They made sure everything was all covered and that there were no hidden fees. The reps at Sherpa calling me immediately and calling me a few days before just to remind me about their service was nice.

    The delivery of my vehicle was good and was faster than I expected. It was also flexible 'cause we were split. My wife has moved already, so she was able to pick up the car, and I was able to drop it off, so the delivery worked out great. Also, the vehicle looked great when it arrived. The driver was also great and the communication we had was excellent. I felt great about moving since there are a lot of things all in play at once, and the car was the simplest part. The experience we had with Sherpa was excellent and I was impressed with their customer service in which I really value that.

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    Reviewed Sept. 19, 2018

    I needed a transport service for the purchase of a vehicle in New York to move it to Georgia. I looked at a couple of transport companies and decided to go with Sherpa Auto Transport. They were very keen to do the business and got the car booked very quickly. Their reps were very good and very helpful. We had some issues because the car was in New York and the owner wasn’t actually with it. So, the rep went out of his way to get everything organized and was good at communicating that it was picked up and the car was actually days ahead of when they said it was gonna be, so the service and communications were very good.

    The quote that I was provided was fair. For the service, it was right on it definitely. The vehicle was picked up late on Friday night and it was with me Monday morning. So, the delivery took about 48 hours. The driver was perfect. With the size of the vehicle, he couldn't get on the subdivision but he got very close and called me. We met, exchanged the cash and the vehicle was ready. Everything was perfect. The cost was very good and the value for money was great. Sherpa is a very professional company and my experience with them was extremely positive. I'd definitely recommend them.

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    Customer ServicePriceStaffDelivery & Shipping

    Reviewed Sept. 18, 2018

    There were five different transport companies that I looked into and decided to go with Sherpa due to their cost. Sherpa also got back to me right away and I used their service just for moving. The quote they provided seemed very reasonable and it was accurate. I interacted with their reps over the phone and they were very helpful. They picked up the phone right away and then called me back when they had questions. I got an email saying the truck had arrived but it hadn’t arrived. So, I contacted them and they got back to me right away.

    The shipment took nine days from Washington to Seattle. My vehicle was picked up within walking distance of my house in D.C. and then the driver dropped it off within walking distance of my house in Seattle. That was different than a lot of trucking or shipping companies that had said that they would need me to leave the city or go somewhere far away just to deliver the vehicle. But Sherpa was able to do it right in the city so that was nice.

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    Response from Sherpa Auto Transport

    Ailene, thank you for allowing us to transport your vehicle. We pride ourselves on not only helping you move your vehicle but being with you every step of the way to answer any questions you may have about your move or how the auto transport process works in general.

    We’re thrilled that the carrier we worked with to relocate your vehicle was able to deliver your car very close to your home. We are proud to offer door-to-door service so long as the driver can navigate the neighborhood streets safely. Thank you again and hopefully, we can work together again!

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    Customer ServicePricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Sept. 18, 2018

    I tried to get the pricing for another shipping company then I looked at the ConsumerAffairs and googled who Sherpa was. Back then, I had to relocate within two weeks, so I had no time to shop around and I decided to go with Sherpa. I had a good interaction with their reps. The quote they provided was higher than what the other company gave me and their justification was that it was hard to get somebody who was going to Napa because it was more remote than San Fran or downtown. I could understand that but it was at a couple of hundred dollars more than the cheapest rate that I found with the other company. But in the end, I paid the same amount as final cost.

    Also, the timeframe for the delivery was good and really quick, which was nice. But I had them ship my Land Rover to an accredited dealer because I was to finally arrive in town after a week later. And when they dropped my car off, there was some miscommunication between the driver and the dealership service center. But they sorted that out.

    When I got my car, it has a pen mark on my front seat that I know was not there when they picked it up. But other than that, I didn’t see anything else wrong with my vehicle. All in all, Sherpa's fee was expensive but that got the job done. They were also accommodating and the whole transaction was convenient. But if one were to ask me if Sherpa was good, I'd say that they could have done better.

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    Reviewed Sept. 17, 2018

    I needed to ship a vehicle to my daughter who goes to a university in the East Coast. Sherpa was definitely costlier but I still chose them. I got a huge comfort factor by talking to the person at Sherpa. The rep could answer all my questions, they were very confident and they were talking in more certain terms which suited well with what we wanted. I was always very satisfied with their reps. They were very, very responsive not only when I was talking to them before deciding but also once we had decided. They were keeping us in touch of the progress until we could find a driver. And then even later, whenever I wrote them an email, they always responded quickly.

    The driver and I met at a common place because it was a huge rig which could not come closer to our home. So, we went to a huge parking lot and I saw the whole process of him loading the vehicle and there was this huge comfort factor. He even shared his phone number with us. If we had any concerns, we could call the him while he was on the journey. And when my relative received the car, they were happy. Although he could not bring the rig, he unloaded the car and drove it to the home of my relative. The delivery took about the same time that they projected which was five days. We paid around $1,400. I wished it was a little cheaper though. Nonetheless, I would recommend them. In fact, I already recommended them to two people.

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    PricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Sept. 17, 2018

    I used Sherpa to ship my Hyundai Chevron on the last minute as I was relocating. I have looked at two more other transport companies but I liked Sherpa's price. The rep gave me a good rundown on what the procedure was and what they do. Then they told me that they found somebody who was gonna ship my car and I got a hold of the actual company. The driver and I had to meet at a bigger parking lot because of their vehicle. Other than that, they were good and everything looked okay with the car when it was delivered. Also, the cost of service was very accurate. The initial quote was exactly what I paid as the final cost. I was expecting the delivery to be a little bit later but when they got here, that was phenomenal. Sherpa did well and I was very happy with the service. If they just keep doing that great job they did for me to other customers, then that's good.

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    PricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Sept. 17, 2018

    I was moving and I needed to transport my car from Washington, D.C. to Arizona. I checked the top five companies from Consumer Reports and based on the reviews online, I went with Sherpa. Their reps were very helpful and really good about the dates as well as when I should go in the city based on cost. Also, I had to change our plans because of things and they were very reasonable and easy to work with. The quote they gave me was reasonable, too and it was the exact amount I paid as final cost. The delivery was very fast and took four days. I met the driver at the location and our interaction was easy and quick. Plus, the vehicle arrived in perfect condition.

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    Response from Sherpa Auto Transport

    Shylo, thank you for trusting us to move your vehicle. It’s a responsibility we take seriously. Moving can often be fraught with complications which is why we strive to make moving your car as easy as possible. When you work with Sherpa Auto Transport, the quote you receive is the price you will pay at the end. We promise to never surprise customers when any hidden fees or gotcha costs. It was a pleasure to work with you to relocate your car. Hopefully, we can work together again in the future!

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    Reviewed Sept. 16, 2018

    My son was moving cross-country and we needed to transport his SUV. I looked into two other transport companies but decided to go with Sherpa. The quote they provided was fair and it was comparable to what I've looked into. Also, the customer service was outstanding and the reps were super accommodating. They said they'd do whatever they can to make the move seamless as it was a big transition for me. They reassured me that the car would be there on time and I need not worry. They also told me that they could make changes, if there are any, without penalty.

    It was stressful enough to have my son leave the nest and go to school back East but Sherpa made the transport super seamless and it was the easiest part of this whole moving thing. My son said the delivery went smoothly. The driver called when he was about an hour away and he and my son decided on a spot at a big-box store with a big parking lot because the driver couldn't deliver the car into his apartment. Sherpa was awesome and I would definitely use them again if I need to.

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    Response from Sherpa Auto Transport

    Janine, we understand how stressful relocating a loved one can be. That’s why we promise to be there every step of the way - from the first phone to the post-delivery follow-up - making your auto transport experience as stress-free as possible. We promise to always be upfront, honest and communicative - something you experienced first hand as we worked together.

    While we proudly provide door-to-door service, our carriers often have big trailers which can make maneuvering narrow streets difficult. In situations like these, we defer to the judgment of the driver for safety reasons. Thank you for your flexibility and understanding. Please let us know if your son decides to move back home so we can help you get his car shipped!

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    Reviewed Sept. 16, 2018

    I looked into a dozen transport companies and I liked Sherpa because of the price, good reviews and customer service. Their customer service reps were very responsive. I had numerous calls and emails with them, all of which were professional. Also, the quote was fairly reasonable. Sherpa moved my car cross-country and the driver was flexible. It took under two weeks and I had a very positive interaction with the driver when I picked up the vehicle. Everything was as promised, on time and the car was in great shape. Overall, it was a very good experience with Sherpa and going with them was worth it. I would happily hire them again and recommend to others.

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    Reviewed Sept. 15, 2018

    We relocated from the West Coast to the East Coast with two vehicles, so we needed to use a transport service. Sherpa Auto Transport transported one from Mountain View, California to Boston and the second one was from Salt Lake City to Green Bay, Wisconsin. We were supposed to drive across the country, but our trip was interrupted by a death in the family. Sherpa arranged the transport in 24 hours and picked the car up in Salt Lake City at the hotel. We went to the funeral and the car met us in Green Bay a few days later.

    I had originally booked with another company two months in advance, but on the day of the transport, they were nowhere to be found. We had already paid them and they had assigned a driver. The driver called me on the day of the pick up and said that he was not scheduled to be there for two more days. We were flying out to drop our son off at college, so we were stuck. They said not to worry and that they would take care of it. They notified us the next day that they had picked the vehicle up. We got home two days later and found that the car in the driveway had not been picked up. The driver told me that he was gonna pick it up first thing in the morning and when I called back the next morning, I said that the car was still on the driveway, but the driver reported that he picked it up an hour ago. That company was a disaster.

    I called Sherpa because they had such a high review. They arranged the transport on the same day on an emergency basis, got a driver, and picked the car up and took it to Boston. That bailed us out of a bad situation and it went well. They kept us informed. We couldn’t even get the other company to answer the phone, but Sherpa always answered the phone and they always knew where the car was and gave us updates. I dealt with a different person for each of the transport. After we shipped the first car, we had a second car and we were driving that one across the country a week later. We got on the road, but five days into the trip, my wife’s mother died in Wisconsin, so we had to interrupt the trip and we dealt with another Sherpa person who picked the car up and arranged it all. They took the problem out of our hands and solved it. They bailed us out twice in a row, two weeks apart.

    There were two separate women who did a phenomenal job and they did the moves on an emergency basis for the same price that was my original quote from the other company. They felt bad for my situation with my mother-in-law and they gave me a $50 discount. The cost was great and finding a driver on two occasions in a day was phenomenal. I had moved vehicles across the country before over my career and this was the easiest move that I have done. Everything happened flawlessly.

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    Reviewed Sept. 15, 2018

    My daughter gave me her car because she bought a new one, so I had it transported from California to Glendale, Arizona. Sherpa seemed to be a smaller company and had good reviews, so I chose them right off the bat. I called them two months before I could actually transport the car because I had a Ford I need to sell. So when I called back, the young lady that I talked to even remembered talking to me and that was a plus. She was wonderful and a great customer service representative.

    Right after I had called them, I got an e-mail that they had found a transport company. Everything was set up and it just went right on. And where I live, the driver couldn’t set a big transport truck, so he was just outside the gate and he called to let me know. Then I went out, got my car, and everything was fine. I couldn’t believe how smoothly it went. The final price was the same as the quote they gave me and the cost was excellent for the service. I would recommend them to my friends and family.

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    Response from Sherpa Auto Transport

    When you work with Sherpa Auto Transport it isn’t a run-of-the-mill experience. We promise to be with you every step of the way and not only provide fair prices based on real-time data, but also a highly personal experience. Hearing that you would refer us to others is the greatest form of compliment. Thank you for trusting us with your vehicle. We look forward to working with you again in the future!

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    Reviewed Sept. 15, 2018

    I was moving and there was a truck in Alabama that I wanted to move out here in Texas. I read the reviews for Sherpa and then, I was pleased with the website and how everything was laid out. All the information was answered and I didn’t get that from the other companies so much and there were some bad reviews on the other ones. Sherpa’s reps were very easy to work with. They ran into one problem and it was resolved quickly, so I was pleased with that. People always want a lower quote but I was satisfied and it was exactly what I was charged.

    I had to put a date in for the pickup and I had to make it work since I thought it was around that day. I understand the logistics of it but it was frustrating. I drove 15 hours to get there at the pickup location and didn’t even sleep. By the time I got there, it was four in the morning but the driver got there at eight in the morning. Then, there was a communication barrier because the driver didn’t speak good English. My grandfather was there for the pickup but I'm glad I went because that would have been a little more challenging for my grandfather than it was for me. We got through it and even my wife while receiving the truck. There was no problem with the delivery and when the truck arrived, it was perfect.

    There was a female there when I was getting my vehicle picked up who was asking questions about Sherpa. She was trying to get information from the driver who didn’t speak in English. So, I talked to her and gave her the number to contact Sherpa and the website. I also told her how I came up with the decision, so it was sort of a credible review to her and I think she was looking to get a vehicle moved as well.

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    Reviewed Sept. 14, 2018

    I was transporting a car down to my children in Texas and I was with one transport company but then I couldn't get a hold of them. They never showed up so I fired them. I got Sherpa and the quote they gave was double than what I was quoted before. But they showed up, so that was good. I met the carrier driver here and everything was good. There were some questions upon delivery since the car was making a funny noise so I know they had to work that out down in Texas. Still, the transport was completed in the timeframe given and they didn't ask me for anything more on the cost. Overall, the Sherpa representatives were very good and I would recommend them.

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    Response from Sherpa Auto Transport

    Virginia, we are grateful that after having a negative experience with another auto transport company you trusted us to ship your car. Sherpa was founded after our owner encountered significant issues when relocating his vehicle across the country. His experience drove him to start our company to disrupt the auto transport industry by providing fair pricing, staying in frequent touch with our customers throughout the process, and above all being honest. Thank you again for trusting us to transport your vehicle. We appreciate you recommending us to others!

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    Reviewed Sept. 14, 2018

    Sherpa seemed trustworthy and we had them transport our vehicle for roughly 2,000 miles to Los Angeles. Though their quote was a little bit higher than the other transport services, I felt like it was worth it to know upfront what the cost would be with no potential surprises. We had to go back and forth with their reps regarding some concerns about payment because they wanted specifically a certified check versus a cashier’s check. But they were very responsive and I was very pleased. The delivery was super quick. The new building where we live received it for us because we were still in Chicago. But from my understanding, it was seamless, smooth and very professional. It was a very positive experience and I would absolutely use them again.

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    Reviewed Sept. 14, 2018

    I was moving from Connecticut to Georgia and I have a Jeep Wrangler that needed to be shipped. The response rate of Sherpa was quicker than the other ones that I was communicating with. I also looked at a review with Sherpa and it seems reliable and safe. I filled something out online and then I got a call. They asked me when I wanted my car there and how much I could afford. Then they emailed me a few times after that to confirm. My only concern was that I received my car a few days late. And because of that, I had to take out a rental car which added some cost to my trip. But it wasn’t that big of a deal on the grand scheme of things and the condition of the vehicle was perfect when it arrived. I also spoke to whoever was managing the driver and he seemed nice too. He let me know that the driver would be calling.

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    Response from Sherpa Auto Transport

    Amy, thank you for allowing us to transport your car. We empathize with the frustration of having your drop-off date delayed are grateful for your patience as your driver worked with you to deliver your car. Carriers often have multiple pickups and deliveries along the same route. We do our best to provide you with accurate timelines, but the complex logistics drivers experience along with unpredictable weather can often put a kink in the timeline. Thanks again for allowing us to ship your vehicle!

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    Reviewed Sept. 13, 2018

    My daughter got a faculty position in North Carolina and it wasn't worth buying another used car when she knew hers was in good shape so we were moving it across the country. I asked a lot of friends if they had ever moved a car across the country and Sherpa was the only one where I got at least a decent response. Everybody else said all the other ones were bad.

    I had a good experience with the people at Sherpa. They were very responsive to any questions. We wanted to put things like brooms in the back of the car and they were very good about explaining that that would be based on the driver. That was our only question and other than that, it was all straightforward. Sherpa's quote was also what everybody else had quoted so it was reasonable. Also, I noticed that reviews on other transports said that when there was an issue getting a driver, the other companies bumped the quote. But Sherpa maintained the quote for us and took less of the broker's fee, which was very nice.

    The driver was on time picking up the car but we had one hiccup with the drop-off. The transport company screwed up and made us panic for a minute. We were told the car was gonna be later than it was so we were expecting it a day later. But the driver brought it exactly when he said he was gonna do it. We must have been mixed us up with somebody else and apparently, they weren't talking to the driver. That aside, the driver was nice enough when we picked up the car. They couldn't bring it to the actual townhouse because there was no way they could've gotten into those narrow streets. So we met somewhere and that worked out fine. I knew to expect that it would be dirty, and that was basically what happened. It was fine. Overall, it was a good experience and I'd do it again with Sherpa. I also have a friend who had been waiting for weeks for a car to be picked up and I suggested to go ahead and try Sherpa.

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    Response from Sherpa Auto Transport

    Hi, Mary. It was a pleasure working with you to ship your daughter’s car to our home state of North Carolina. As you experienced first-hand, our representatives are more than happy to honestly answer any question a customer might have about the auto transport process.

    Just as if your daughter had driven the car to NC herself, cars can often get dusty while being transported. We’re not content to leave a customer dissatisfied with a dirty car. That’s why we’re proud to offer our Clean Car Guarantee which allows you to get your car washed - on us. We hope that you take advantage of this program!

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    Reviewed Sept. 13, 2018

    I had Sherpa Auto Transport ship my car for a move of about three thousand miles. They gave me a good quote and it was a reasonable cost given the service that I got. It's just that, the inside of my car was dirty when it was delivered after about a week of getting shipped.

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    Response from Sherpa Auto Transport

    Diane, thank you for taking the time to leave a review on your experience with us. You experienced first-hand what sets Sherpa apart from our competitors - market-based pricing to ensure timely deliveries and frequent, honest communication. Just like if you were to drive thousands of miles, a car can get dirty during transit. As we mentioned on the phone when we spoke, we are proud to offer our Clean Car Guarantee, which enables customers to get their car washed - on us. We sincerely hope that you will take advantage of this program. Should you have any questions about how to redeem this free car wash - we are always happy to speak with you on the phone to ensure your satisfaction.

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    Reviewed Sept. 13, 2018

    Sherpa Auto Transport had a really great price when I had them ship a Maserati and a Yukon XL. They were also able to do it right away and the time they were going to keep my vehicle is the shortest out of any company that I called. The cars were picked up on a Thursday and they were handed to us on a Saturday which blew my expectations out of the water. And the guy that dropped off my car was amazing. He moved the Maserati it like a pro and I told him that I’d never seen anybody get the car off of the trailer the way he did. I have seen guys use stacks and Styrofoam and it's a scary process. But the guy drove his back wheels upon the big blocks that flatten the trailer out and the car slid right off. Everything was perfect. We were very satisfied and I would recommend them.

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    Reviewed Sept. 12, 2018

    From start to finish my transported car was professional handled, from Antwan at Sherpa to my driver Chris, tot he owner of shipping company John. I'll use you again and recommend your service to friends or anyone seeking reliable and dependable service.

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    Response from Sherpa Auto Transport

    It’s wonderful to hear that you had such a positive experience working with us. Sherpa promises to guide every customer through the process, but to take every possible step to ensure a successful, stress-free shipment. We do this by providing unparalleled customer service and through our commitment to work with drivers from our preferred carrier network. Thank you for trusting us with your vehicle!

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    Reviewed Sept. 12, 2018

    My daughter is doing to do a semester in Los Angeles for college and we were shipping a Ford Escape 2015 to her from New Jersey. We looked on the internet and made a brief search. Then all of a sudden, our phone got crazy. It got a little annoying because all these different companies called three times a day. We only looked at two companies online and I didn't know where they all got our name from. It was a little overwhelming and my husband narrowed the choices down. Sherpa Auto Transport's quote was reasonable, although we were hoping that it would be a little less. But we needed the car there and we had to pay whatever the price was.

    When the driver reached California, he called my daughter. We told him that she was not going to be in LA until Sunday night but he called her on Friday, said that he was there, and asked if he could deliver. My daughter said that she was still in New Jersey and hadn't left yet. We were specific that it was Monday that we needed a pick-up, but he tried to deliver earlier. Then he came back on Monday and everything was fine. My daughter was in a school apartment and they came there and met where it was specified. Upon the vehicle's arrival, it was filthy, but Sherpa offers a car wash service, so my daughter said that she absolutely needed the car wash.

    The final cost was fine, but the it was a little confusing. We knew the dollar amount and it said, "Cash or certified check." I went to the bank and I said I needed a certified check, but they said that they no longer do certified checks and that they would give me a bank check instead. We were confused if a bank check was going to be good or not, so we got a little nervous. My daughter was out there and she had no access to cash at the time. We were also a little confused on who to make it out to. In the end, we gave the driver cash. He was very nice on pick-up. My husband said that he wanted to take a picture to give to my daughter, so she would know who she was picking up from at the other end and he was very willing to do that and gave a nice smile. All in all, I have no complaints about Sherpa's service and we are probably gonna do the same thing in bringing the vehicle back.

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    Reviewed Sept. 12, 2018

    We were moving and we needed to have our car shipped. We looked at three other companies online and we ended up with Sherpa Auto Transport. The person on the phone was really helpful. Every time we called Sherpa, we spoke with somebody different. They were all very professional, helpful and courteous. It was good from there and we had a good feeling. We got all the information online, so we could read it and we were clear about it. And then, the driver called when they said he would, and it kept continuing to be consistently.

    The driver stayed in communication with us about the car. He let us know when he was gonna be there. We all agreed on the spot, scouted it out, went there, and he was there exactly when he said he would. We met the driver somewhere because the trucks are big. We met him in a big parking lot area on a side street and it was perfect. We paid over seven for the car uncovered but it was fine. Though we would have preferred it being right around the 500 mark, which was going one state over, not across the country. But given that, it just went over to Arizona. It went 10 hours away for that. A couple of hundred dollars less would have been a little bit better, but the car got there safe and it got there in two days so everything was fine. We've also gotten a lot of emails from Sherpa, confirming the car was delivered. They don't just do the service, leave and then don't hear from them again. So, it was all good.

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    Reviewed Sept. 12, 2018

    I was moving to college which was about 2,000 miles way and I didn’t want to drive my car there, so I shipped it. I looked at about 10 different transport companies then I decided on Sherpa because they had good reviews and were more reliable. Also, the quote they initially gave me was fair compared to the other ones I got and in the end, it was the same amount I paid. Their reps sent me an email and called me to give an update when they found a driver, which was all I really needed, and the whole transport took three days which was what they told me it was gonna be. Then vehicle arrived in good condition and there was nothing wrong that I could see.

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    Reviewed Sept. 11, 2018

    I went to some transportation website and Sherpa was recommended to me. They have very good customer service. The quote that was provided to me also matched the final cost of service. The vehicle was picked up at my house and then it was delivered to my brother in Arizona, and the time frame met my expectations. I would recommend Sherpa.

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    Reviewed Sept. 11, 2018

    I was relocating and when I looked at some reviews of transport companies, Sherpa kept coming up as one of the top ones. It’s unfortunate that it is expensive to ship a car but the cost was fair. I did notice however, a couple of days after I got home, that there was a decent-sized scratch on one of the rear windshields. My brother handled the delivery and he didn’t notice it. I also didn’t notice it at first. Unfortunately, I didn’t really have time to address it because I had to go to Greece to get married. But whenever you ship a car there’s a possibility of something happening. I was pleased that it wasn’t more than that. The experience was great aside from that. They were really fast too. It was even much faster than expected.

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    Reviewed Sept. 10, 2018

    I was moving from coast to coast and I was shipping a BMW. I chose Sherpa among the four companies I looked into because they had better ratings. But initially, I went with another company. Their price was significantly lower but when it came down to scheduling someone, they charged $400 more that they essentially had the same price as Sherpa. If they were not giving me the full price upfront, I might as well go with Sherpa, so that was what I did. Their reps were pretty good and they went through all of the information. They were able to address any of my concerns, so I felt comfortable working with them. Also, I paid exactly what they quoted.

    The delivery and pickup went great as well. The vehicle of the pick-up folks that they subcontracted broke down so they came a day later. But I didn't mind that. Accidents happen. And they texted me to let me know when they got it fixed and when they were on their way. The communications was really good and I was very pleased with it. The people that picked up my car were the same people that delivered it and they were very nice. They were also very attentive to my car. They took pictures and took the time. I felt bad for them that they had broken down because I know how that is.

    All in all, the entire time it took them to delivery my car very short. They picked it up on a Thursday night then I got on a plane on Saturday to get to Florida and they said the car was ready on Sunday. I couldn't even believe it. But I told them to deliver it on Monday. Also, the cost of their service was proportional to the quality of their service. It was summer at the time and I understand that it cost a little bit higher, with the air conditioning, gas, and everything else. They give you a $50 coupon, too. I still need to cash in mine by emailing them a copy of the bill of lading I got from the transport people.

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    Reviewed Sept. 10, 2018

    We were moving from Washington to Arizona and we looked at two transport companies. When we spoke to Sherpa, they seemed knowledgeable and weren't pushy. ConsumerAffairs was also the deciding factor. The quote we got was competitive with the other ones that we've called. However, the delivery of the vehicle was a little strange. They told us that they would be at the house to pick up the car at a certain time and date, and gave us a timeframe. I asked if it was gonna be a big truck or a little truck because they can't get a big nine-passenger car trailer in our cul-de-sac. They weren't quite sure and were a little fuzzy on all that.

    When it was getting to be near the end of the pickup time, we had to call and ask where the driver was. Sherpa said that they would call him. We were outside by the garage and there was the wild driver coming down the driveway, skidding across the cul-de-sac and screeching the brakes. It was a broken-down old SUV with one fender missing and airbags off. I went out to meet him and asked if he would be filling out to pick up our car. He said, "This is your car." He had that car on his small tow truck that can handle three vehicles. He called his office and they said he had dropped off the wrong car. He was supposed to drop that broken-down car off somewhere else and pick up the Mercedes at our house. Then, the driver said that he would be back.

    He rearranged another vehicle on his truck and he picked up our Mercedes. The guy who was the original driver was sick, so he had his brother come in, however, his brother was a mechanic. They got off to a bumpy start with this, and all I could think of was that it was gonna be a miracle if the car would go down to Phoenix. It did and it was in one piece, the story came out well and it was timely. They picked up the car on the 15th of August and delivered it on the 22nd. The driver and the company needed to communicate a little better. They didn't tell us that they were picking up the vehicle here, taking it in a smaller truck down to Portland, loading it on a big carrier in Portland, and sending it. But they were pretty good overall.

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    Response from Sherpa Auto Transport

    Thank you for providing such thorough feedback. We improve every time our customers provide us with important information about how our drivers perform. Apparently, this driver didn’t deliver on our high standards and because of the experience you had with him, we are going to remove him from our network of preferred carriers so that other customers won’t have a similar experience. Thank you for trusting us to move your car. We’re glad that in the end your vehicle was delivered safely and successfully.

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    Reviewed Sept. 10, 2018

    I had a good experience with Sherpa Auto Transport. I needed somebody to get my 2008 Vette from Utah quickly, and they did it. They got it down to Florida for me. It’s 750 miles on the road, I didn't want to drive at all and get a lot of road wear on the car. They gave me a reasonable quote, considering the gas prices and everything else, in the nick of time. Though it was around $65 less than what I actually paid.

    It took them about five days to deliver the car and they didn't scuff up its bottom like a transporter I had once before. In my experience with car transport, I've had three, they were hell to deal with. But it was quick and easy dealing with Sherpa. They called me at the last moment, telling me one of their drivers pulled out on them, but they managed to come back and they fixed that. I may drive back next time I had to move but if I gotta ship the car, I’ve got Sherpa’s number and I'll probably call them up to do it again. The guy that I worked with was nice and was knowledgeable with cars and he knew what he was doing. I trust him. I'd definitely recommend them.

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    Reviewed Sept. 9, 2018

    When I had my car shipped cross country through Sherpa, the quote was reasonable. However, the final cost was more than what I expected. They ate that cost though and that was good. Originally, they would ship to my house but then, they couldn’t get it there at that price. So, I ended up having to drive about an hour to get the car which wasn’t good. Also, they were slower than forecasted. Despite those, their customer service people were professional.

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    Reviewed Sept. 9, 2018

    We're a military family and we wanted to drive one car across. I looked at about five different transport companies, but I liked the Sherpa Auto Transport representative. She was very thorough, informative, very kind, and patient. She explained the whole process and how the transport works. She answered all my questions and didn't hesitate. She knew all the answers, so she was well-prepared. She did it many times and she explained the difference between the closed and the open transport. The only critique I have is that other people kept calling me because they can see that my car had not been assigned to a driver yet. They gave me a date for pick-up and we were approaching that date, but I still hadn't heard a confirmation from them.

    I didn't get a confirmation until the day before and it was two days before I was scheduled. I got a confirmation that the car was getting picked up that evening. It was a really short and immediate notice. I had contacted a different carrier for my car, thinking I would need a back-up, and as soon as I called the other one, Sherpa sent me an email saying that my car was being picked up at 8 o'clock that night. So, I had to make arrangements. If Sherpa had better follow-through, it would be perfect. I had to stop my day to call somebody else and worry, and I tried to figure out and got the short notice of the pick-up. Also, I was car-less, so I had to rent a car and it was a bit of an inconvenience.

    The quote that I received wasn't the lowest, but it wasn't the highest. It was right in the middle and Sherpa gave us a military discount. Also, there were customer reviews for Sherpa that showed me that the couple hundred dollars more I was paying was worth it. Our vehicle was transported from California to Ohio and it was great. Our driver was awesome and very professional. He took great care of the car. He told me the time of delivery and he was there at that time. The car was already unloaded because he got there a little earlier and he was ready to check it. I would use him again.

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    Response from Sherpa Auto Transport

    Maria, we’re so glad you had a great experience working with our representatives to get your vehicle shipped. Part of what sets Sherpa Auto Transport apart from our competition is that we won’t work with just any carrier. Finding an appropriate driver is our priority, an effort which can take time. As soon as we find the driver who best suits your needs (and meets our high standards) - we let you know. It’s wonderful to hear that our thorough vetting process worked and you had such a positive experience with the “awesome” driver we chose for you.

    Thank you for choosing Sherpa! We hope to work with you again in the future.

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    Reviewed Sept. 8, 2018

    I needed to get a car transported from California to Kansas City and Sherpa came through. I checked four companies before going with them and because of their price, I chose them. I had pleasant interactions with their reps and the quote they have me was fair and accurate in the end. My experience went great and everything was sent like it was supposed to be. During delivery, they met me at the specified location then I had a brief rundown with the driver. The entire transport took three days and their service was fair. They did everything they said they were gonna do.

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    Response from Sherpa Auto Transport

    Teremun, we’re glad that you had an excellent experience shipping your car with us. Just like the quotes we provide, our representatives strive to always be fair and honest. Being transparent and communicative is a priority for us along with ensuring that your car is delivered transported and delivered safely. Thank you for trusting us to ship your car. Should you need to do so again in the future we hope we will have the chance to work with you again!

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    Customer ServicePricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Sept. 8, 2018

    I was moving to Seattle and I needed to ship my vehicle, an Audi A4. I looked at around five different transport companies, but Sherpa Auto Transport was recommended by a friend. The quote that was provided to me by Sherpa was reasonable. It was up to the par or quite equal to the other quotes. The customer service at Sherpa went as smoothly as it could. There were a couple of times when the driver was not picking up my calls. I called customer service and they were able to retrieve information from him, like where he was because the driver promised me around three times that he would be there. He may have been so close somewhere, but he didn't want to take my calls.

    Also, the delivery was 14 days late and I started with my new company on the same day it came in. He said that he was going in two hours, but I was in an orientation that day and I was not able to get out, so I called up my brother who missed his office for half a day to pick that car up. The driver was very unreasonable. He said that he was going to Oregon the next day and if I didn't pick up that day, then I might have to pick it up the next week. The car was dirty at the time of delivery and my brother was trying to find many scratches, but the truck driver wanted to go as fast as he could. He said that it was time to go and that if my brother could get the car clean that day, then let him know if there were any scratches. Overall, there was no damage, so that was good. I just didn't like the transporter, the one who drove the vehicle, but I'll definitely recommend Sherpa.

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    PriceStaff

    Reviewed Sept. 8, 2018

    I purchased a car in California and live in Massachusetts. I read reviews online and after I spoke with Sherpa’s representatives about what kind of guarantees and services they offered and about how they screened drivers I decided to go with them. Their quote was competitive. The quote I originally received was $300 to the transport company and $1100 to the driver. It turned out to be $250 for the transport company and $1200 for the driver. It was within 50 bucks if I split the difference but it was nothing troublesome. I did an open transport and the car was filthy when it got here but Sherpa did the whole carwash thing which was a nice little perk. The drivers were very friendly and were able to accept PayPal which was very convenient. I didn’t have to worry about bringing $1200 in cash out to a parking lot somewhere.

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    Customer ServicePricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Sept. 7, 2018

    I was moving my car from my previous location to my current one and I looked at six transport companies. The customer feedback said that Sherpa had zero qualms throughout the transportation process so I decided to go with them. The customer service rep told me that they were trying to fit me to the best time and date. I was expecting that it would be four days later than I scheduled, but it got scheduled by the next day and they didn’t call, so, it really surprised me. That day didn’t fit me but we were able to find another date. They weren’t happy because they didn’t want to switch the carrier nor the day but they helped me figure it out so, it worked. The price was too high but the delivery was safe and there were no scratches on the vehicle. The company told me what time they would be there but it was several hours late. Still, I got the car on the day it was scheduled. The driver called me and explained the situation.

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    Customer ServicePriceStaffDelivery & Shipping

    Reviewed Sept. 7, 2018

    I was moving from Texas to New Jersey and I couldn't drive all the cars so I needed to have one shipped. I looked into two companies and Sherpa's quote was a little bit less the other one I had gotten. So that was good. Still, it was a little bit expensive. I wanted to make sure it was worthwhile. I found out that even though Sherpa didn't have as long as a history, they still had better star ratings. So I went with that. Sherpa's representatives were also really good on the phone. They were real nice and they did what they said they were gonna do. So I was happy.

    The only problem I had was with the driver from JPF Trucking. He didn't go to the place that was indicated to meet me for the pickup. He came to the apartment even though I had told him I really couldn't have a driver there. So he met me on the side of the highway, which was dangerous. But that wasn't Sherpa's fault. Then for the delivery, he also brought it to a different address. We were trying to meet him in the parking lot of a store so we wouldn't have this big truck blocking this little tiny road in front of our house. I even called Sherpa and told them to make sure the guy would not come to the street. The spot was right around the corner. But he came here anyway. That aside, I had a good experience with Sherpa. The quote was also right on the money in the end.

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    Customer ServiceStaffDelivery & Shipping

    Reviewed Sept. 6, 2018

    I'm in the military and I had to PCS from California to Wyoming. I looked into three companies that could transport my vehicle and I liked the reviews for Sherpa. Also, the shipping with two of the other companies would have a four-week turnaround while Sherpa's timeline was quicker, so I went with them. Everybody was pretty much helpful for the most part and they were honest. Also, the delivery was awesome. Bad weather played an issue but the driver called and kept me updated with everything as far as getting my car to me. They picked it up on the 28th and dropped it off to me on the 3rd, so the whole transport didn't take longer than a week. If I'm going going anywhere else, Sherpa would be the first call I would make because I'm familiar with them and our transaction very easy.

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    Response from Sherpa Auto Transport

    Hi Eric. Thank you for your service and for trusting us to ship your vehicle when you had to relocate. Our representatives pride themselves on being not only helpful, but honest and transparent as well. It’s clear that you experienced this first hand working with us.

    If you need to ship this car, or another, in the future we look forward to getting your call!

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    PriceStaff

    Reviewed Sept. 6, 2018

    I was moving my car from where I live to where I’m in college in Florida. Price was a big factor when I was choosing what company to go with. Sherpa's cost was reasonable and the reps were very helpful. Sherpa was time-efficient and easy to work with.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Sept. 5, 2018

    I obtained a job in Florida, so I had to move here and have my car shipped to me. I checked out four companies then I went to ConsumerAffair's website and they put Sherpa as trusted or high-rated, so I went with them. Their reps were good and responsive in email, so that was useful for me. I cannot always call and accept calls. So, they sent the quote via email and even if I had questions on it, they were responding on email. The quote was reasonable and pretty much in the same range which the other companies were providing. They said $850 and I paid $850, so they stuck to the quote they've given and that was one good thing.

    The pickup was on time but when the driver came out, he did not have any bill of lading to give me. So I had to call Sherpa and ask for some documentation that he was picking up my car. He couldn't just take my car without paper. Then Sherpa called him about it. Also, the car was delivered late in the night because of weather issues. The driver came around 11 o'clock in the night but he kept me updated, saying he was stuck somewhere and needed some more time to come.

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    Customer ServicePricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Sept. 4, 2018

    I am in the military and so is my husband. I got stationed in North Carolina and my husband was in California so we needed the vehicle shipped to North Carolina. I saw good reviews for Sherpa off of a reliable website. The price they quoted was higher but I talked with them and the rep ended up lowering it for me. She also called me a lot and emailed me the whole time. She seemed like she knew a lot and if she didn’t, then she got in contact with someone who did right away. She helped me a lot with the process.

    It took about six days to ship the Chrysler 200, and the pick-up and the delivery were really quick. The vehicle also arrived in the exact same condition. The only problem was that the people who drove it really didn’t inform me as much before or during the delivery. They wouldn’t get in contact and I had to keep texting them. It was because the driver was unprofessional. But that had nothing to do with Sherpa. I had a really good experience with them.

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    Response from Sherpa Auto Transport

    Hi Melissa. Thank you, and your husband, for your service to our country. We're glad that you experienced our professional and communicative representatives first hand as you relocated your vehicle. We take pride in not only keeping our customers informed on the status of their transport but educating them about how the process works so they can make informed decisions. Drivers often have multiple pickups and deliveries along their routes. These complex logistics often make it difficult at times for a carrier to pinpoint exact times and dates for drop off and pick up. Regardless, we completely understand your frustration and will continue to push our drivers to be as specific as possible about their arrival times - just as we have always done.

    Thank you again. We hope that if you or your husband need to transport a car again in the future we have the opportunity to help you again.

    Verified purchase
    Mark increased rating by 2 stars.
    Customer ServiceStaff
    After a positive interaction with Sherpa Auto Transport, Mark increased their star rating on Sept. 27, 2018.

    Updated review: Sept. 27, 2018

    Sherpa reached out to me and were very diligent in addressing and resolving my concerns, I will be using their services going forward.

    Original Review: Sept. 4, 2018

    We needed a transport service to transport my daughter's car to her college. Sherpa charged a couple hundred dollars more than the other place I checked but told me they can get the car there in time so that's why I went with them. But our experience with the driver was not the best. He couldn't locate our address to pick up the car and they said that the road that they found were only allowing cars, not trucks in it. I told him that the last time I got picked up, they came with a truck and I just drove the car down to the end of the road. Here, we had to drive about half an hour at night to where the Sherpa driver was with his truck to drop the car off. We also had to use two cars, so we could drive one off in Valhalla and then get a ride back to Colton Manor in the other car.

    Then my wife's in Indiana and was there to get my daughter. The driver gave her a timeline that was gonna be three or four hours from where he actually called and said he'll pick the car by 9 o'clock. So my wife made plans to do other things and then around 7 o'clock the driver said he's at the location and my wife was an hour away. He never called her when things changed.

    The adult in charge of the sorority house where my daughter lives called my wife and said there is a guy waiting with the car and asking her to pay him. Finally, when my wife got there an hour later, the guy told her she's supposed to pay in cash. My wife told him she had a certified bank check made out to Sherpa Auto and he took it. We thought it was strange that he'd be asking for cash when all the paperwork said a money order or a bank check. But other than that, setting up the appointment was fine. Also, I appreciate that Sherpa said they're sorry about what happened and asked what they can do to make it up to us.

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    Reviewed Sept. 3, 2018

    Sherpa gave me a very competitive quote. The final cost was exactly what they quoted, even though in the end, they ate some of the cost. They always answered my questions when I called. Customer service is the best. When it came close to ship date they found the best match for my time frame. As the car came closer they also kept me up to date on estimated arrival date. Car was dirty when it arrived. As expected when your car travels for 5 days. However their clean car policy allowed me to take it to get cleaned, and they reimbursed me the cost. I would recommend Sherpa to my closest friends and plan on using them again in the future.

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    PricePunctuality & SpeedStaff

    Reviewed Sept. 3, 2018

    I loved Sherpa's service. I used them when I transported a car from Arizona to Florida to my daughter. Initially, I looked at five different companies but I liked that the owner started Sherpa because he transported his own car. Plus, their reps communicated a lot with me. Their professionalism was very high and the quote they gave me was well within the range of everybody else. Then the final cost was the same price they gave me in the beginning. Sherpa got the car there a day earlier than they expected and the guys worked hard to get it there early because I was chitchatting with them as they were loading it and I told them that my daughter was without a car. The vehicle also arrived in good condition and my daughter loves it.

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    Reviewed Sept. 2, 2018

    I spoke with somebody from Sherpa on the phone and he answered all my questions right upfront. The quote that they gave was reasonable and accurate. My husband dealt with the driver and was very pleased with him. We definitely recommend Sherpa.

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    Punctuality & SpeedStaffDelivery & Shipping

    Reviewed Sept. 2, 2018

    In connection with our annual commute, we go back and forth to Florida and recently, we needed to transport a Sedan from Florida to Maryland. We checked about three companies and we liked the door-to-door service that Sherpa provided, so we hired them. The rep we talked to did a very good job. She was on top of things and we kept in touched. But the thing is, they weren’t the outfit that did the actual transportation. They just acted as an outfit that went ahead and got the transportation and I didn’t quite understand that until very late in the game. Other than that, the delivery process was quite good. They picked up the car between 7:00 PM and 8:00 PM then they delivered at 11 o’clock PM, but that was okay. Overall, we were pleased with the service.

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    Customer ServicePriceStaffDelivery & Shipping

    Reviewed Sept. 1, 2018

    When I did my research on the ConsumerAffairs site, Sherpa came up as one of the top 10 companies on the page it was on. I did the little test that matched you with somebody and then it came up with that. When Sherpa said their rates, they said there would be no extra fees and I took that. It also seemed reasonable compared to the other top three quotes I had. They were all within $10. The customer service was excellent too. The people there were really good. We're Canadian and my daughter moved to California and had the car there. We thought we could import it but we found out that we couldn't do that. So I had a car stuck in California that needed to get back. The delivery with Sherpa went very well though. The time it took was also about what I thought it should be and what they had committed to.

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    Response from Sherpa Auto Transport

    Hi Susan. Thank you for choosing Sherpa Auto Transport. Like our representatives mentioned on the phones and you experienced first hand - there are no hidden fees or gotcha costs when you work with us. We promise, from the first phone call to the post-delivery check-in, to be transparent and honest. The way we generate our prices is no different.

    Should you ever need to relocate your car again in the future we’d be more than glad to assist you!

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    Customer ServicePrice

    Reviewed Sept. 1, 2018

    We moved and needed cars moved from New York to Austin and Sherpa Auto Transport was recommended. I dealt with them mostly through email and they were very efficient. The quote provided was very reasonable and 100% accurate too.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Aug. 31, 2018

    I was moving cross-country, so I needed a transport service to ship my vehicle. I looked at four transport companies and I went with Sherpa Auto Transport because of their reviews and their responsiveness when I called them. I enjoyed the fact that the reps answered right away. They got back to me when they said they would and kept me fully informed of how everything was going to work. They were really clear upfront that Sherpa was just the broker or the agency and not the company that was gonna do the transport. They were gonna use a company that they had worked with in the past and this company was gonna transport for them. As soon as they secured this company, they called me immediately to let me know that they had made contact with the company and they were ready to schedule the pickup. This process went smoothly.

    The quote that was provided by Sherpa was around the same price and within the ballpark of everything else that I was getting. Their quote was reasonable, especially for a covered transport. They put me in touch with the driver and the driver contacted me when he was getting close. I was in an apartment complex so he had to park outside on the main road where there was a parking area, and I brought my car out to them. They had other vehicles and they put mine in all the way up to the front because it was gonna be the last one they would offload. They took care of everything and the transport went really well. The driver was more comfortable speaking in Spanish than in English. Although I would have easily conducted business with him even if I didn't speak Spanish, it went easier since I did, so my communication with him was good. Sherpa transported my vehicle 3,000 miles from LA to Miami and they were great and easy to work with.

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    PriceStaffDelivery & Shipping

    Reviewed Aug. 31, 2018

    I loaned a car temporarily to my daughter who is in Atlanta. It was a MINI Cooper and I had to ship it to her for about 600 miles. I looked into three companies then I decided to go with Sherpa because their price was right and they were responsive. I talked to their reps by telephone and I requested for a quote, scheduling, etcetera. The quote they gave me was fair and in the middle of the pack and was about the same amount I paid in the end.

    Also, the reps I talked to were helpful and informative. But once they hired the company that was going to transport the car, I kept getting different timelines from them. They’d say they'd be there on a particular day to pick it up then they weren't. Then it was the next day and they did. After that, the delivery date got changed once or twice. So, it was really hard to plan around being home for the pick-up and anticipating the delivery on the other end. I would have preferred a more definite pick-up and drop-off times. Other than that, the pickup went fine and my daughter said that the delivery went well, too. The transport took a few days overall and my daughter said that the car arrived in the condition it left here.

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    Response from Sherpa Auto Transport

    Hi Linda. We’re glad you had a good experience and that your MINI Cooper was delivered successfully to your daughter. We are committed to providing excellent experiences to our customers and your feedback is an integral part of ensuring that we can evolve and get better. Drivers often have multiple pickups and deliveries along their routes. These complex logistics make it difficult at times to predict precise delivery and pickup times. We also do our best to push our drivers to be as specific as possible regarding timing and appreciate your patience in light of these complexities.

    Thank you for trusting Sherpa Auto Transport. We hope your daughter enjoys the car in Atlanta!

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    PricePunctuality & SpeedDelivery & Shipping

    Reviewed Aug. 30, 2018

    I bought a new car in Virginia and I wanted to have it transferred to my home in Texas. I looked at four different transport companies. Sherpa Auto Transport had decent reviews and the pricing was equivalent across the board, so I went with them. I bought their service at the last minute as I was running low on time because I was leaving quickly, but Sherpa did really good on the timeliness of the delivery and it took less than two days for them to turn the vehicle in. The final cost of the service was fine and it was the same as the initial quote that I was given. The delivery of the vehicle and the carrier were fantastic.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Aug. 30, 2018

    We were on an extended vacation. We drove to the location but wanted to fly back, so we needed a transport service to ship our Audi SUV. I looked at around four transport companies then it boiled down to two and we ended up with Sherpa Auto Transport. I liked their responsiveness and the accuracy in what they were telling me the process would be like. The quote they provided was also different by $50 or $100 compared to the other companies that I looked at. Their customer service rep was good in the beginning, but we had a bit of a hiccup in getting the driver. The first driver they booked for us bailed out and there was a little less clarity after that, but they fixed it and got it done.

    The experience wasn't flawless, but it was good. The vehicle was transported from Maine to Texas and it took more than a day. It arrived a little later than we expected but within the range of what they told us. I dealt with the driver and his company and the condition of the vehicle was fine when it arrived. The price was good as well and, ultimately, Sherpa's performance was good.

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    Customer ServicePriceStaffDelivery & Shipping

    Reviewed Aug. 29, 2018

    I was shipping the 2004 Mazda I purchased online from Omaha, Nebraska to Oakland, California. Sherpa’s price was competitive originally and then the online ratings I found were as strong as the competitors. I found them through another company and the bid they sent me expired by the time I was gonna pay for it with a card to hire a shipper. So, I contacted them to tell them I wanna hire them because of that bid, but it had expired. They sent me another bid, except they didn’t do it for the other company.

    While the car was being transported, some fluid spilled on the car that ruined the paint on every body panel of the car. So, when the car showed up with $6,000 of damage, I couldn’t go to the company that Sherpa used to have their insurance to help arrange some kind of settlement. I went to the other company because they’re an eBay company and I knew that they wanna protect their brand and they would have support if something went wrong. However, since Sherpa went outside that system, I could no longer turn to them to help me handle a situation with thousands of dollars of damage to a car I just bought.

    I was disappointed because Sherpa was obviously acting as a broker and they didn’t make that clear about how they had limited responsibility. I contacted them wanting to handle this through insurance. They just passed me off to the firm that they subcontracted and that firm didn’t have any interest in making me happy as a customer or protecting their brand. Their subcontractor falsified documents and fixed us so that we couldn’t make a claim. I have the pictures for all this because it had to go with my insurance. When the truck driver picked up the car, he marked that the car was badly damaged, the paint had a lot of flaws, except we have photographs of the car from the same day it was picked up to document conditions.

    The seller who sold the car knew that I hired Sherpa and so, when they peered at this document, they thought it was really odd and they took a photograph of it. The driver didn’t even give them a copy of the document. The seller on eBay took the liberty of taking a photograph of it when they signed it because they knew it was ridiculous to have no documentation. At this point, I had paid for the car. I had the car transported to my auto repair shop in the area because they could be available on business hours. Also, they were tasked with inspecting the car before I drove it to make sure it was safe and in an optimal condition. They never saw the car before. So, when the car was delivered, they saw paperwork that said it was a mess and they noticed that something was spilled all over it. The driver of the truck said that the car looked that way when he got it, which we know was an outright lie.

    These are just auto repair guys who were given the paperwork to accept the car. They were told the car looked like that. They signed it and as soon as they did that, we couldn’t make any insurance claims because the driver had arranged for no documentation at the time documenting their damage. They did that using falsified paperwork and they lied to the people. We didn’t even have any paperwork about who dropped off the car. So, here’s a company that I hired, and somebody I didn’t hire drops it off damaged with paperwork. Fortunately, we have the photographs when I got the car, when I finally got to the pick-up place two days later and when it was put on the truck. There was a testimony from the auto guy who said that the stuff wasn’t on that before. They were not exposing the car to corrosive chemicals in their shop.

    My insurance company could not prove that they did it because they had tactfully arranged for no documentation of damage, so I’m down with my $1,000 deductible because I had over $6,000 damage with paint. I have a damaged car and I gotta make arrangements to have it fixed. I don’t know how many weeks this is gonna take and when I called Sherpa, they said they would put me in touch with this subcontractor. I called the other company to tell them I took Sherpa because I know that they were gonna care about their brand and that they knew how to handle this. They said that I did this outside of their system and they couldn’t help me. It happened because Sherpa eventually sent me the bid outside the system. The whole reason I picked them was they were in the system and I didn’t wanna get caught with the exact situation that happened.

    This was the first time I shipped a car and I have a strong opinion of the ethics of car shippers now. It would make a difference if Sherpa would at least give me $1,000 for my deductible and will let my insurance handle the rest of it. If they’re not willing to do that, the absolute minimum is 100% refund of every dollar I gave them to damage my car over $6,000. We have all the documentation, including photographs, five times stamped when they were taken. Their customer service was very helpful in helping me understand how their system worked as far as payment and arrangement but I am very disappointed that I hired Sherpa. I make sure to warn other people that their business practices were borderline unethical and not to use them.

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    Response from Sherpa Auto Transport

    We sincerely regret that this customer did not have a positive transport experience and Sherpa worked diligently to address his issues. The review below has numerous inaccuracies that the customer acknowledged. Unfortunately, he has declined to correct them. As can be seen in the myriad of positive responses that is typical of our transports, this situation was not only unfortunate but highly unusual.

    We think it is important that we learn and improve from every interaction that is less than perfect. This particular driver did not live up to our exacting standards and has been flagged so that they cannot be used for any of our customers’ transports in the future. We had never had any previous issues with them, but will not use them again. It is also important for all of our customers to understand how important an accurate and complete Bill of Lading is. In the unlikely event of any damages to your vehicle in transit, you should document the situation comprehensively on the Bill of Lading upon delivery. The Bill of Lading is the document that the insurance companies rely on to assess the situation and process claims. We provide this guidance verbally to every customer and also via email. In light of this situation, we have even incorporated an additional email to each customer to reiterate the specific preparations that should be made in advance and upon delivery. While adhering to this advice wouldn’t have prevented the issue, this customer’s process and the outcome would likely have been different if he had done so.

    Sherpa Auto Transport goes above and beyond to take care of each and every one of our customers, treating each vehicle transported as if it were our own. We encourage you to read all our reviews as the vast majority of our customers have outstanding experiences and many ship with us again.

    Resolved outside ConsumerAffairs
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    Customer ServicePriceStaff

    Reviewed Aug. 29, 2018

    I needed to transport a vehicle from New Jersey to Texas. I got quotes from around five companies but I liked the customer service from Sherpa's reps, so I went with them. They were personable, informative, and if I had any questions or problems, they sought to clarify and get the time to answer them. And of course, their price was reasonable. The quote they gave me was also accurate to the final cost I ended up paying. They got the car delivered in four days and during that time, I was able to talk to the driver. He was different from the one who picked up the car though. So somehow they switched drivers, but I was able to find out how things were going along the way.

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    Reviewed Aug. 28, 2018

    I was moving a little over 3,000 miles and looked at four transport companies. But I went with Sherpa because the woman that I initially spoke with was very informative, helpful and made me feel comfortable with the process. The quote was fair and it was right in where everyone else was. Also, they originally said the timeframe is 7 to 10 days and the transport only took seven days.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Aug. 23, 2018

    We shipped two vehicles from Charlotte, North Carolina all the way to California. We looked at Sherpa and two other companies but the girl at Sherpa really gave me time and talked about the procedure. So, their communication made them the best choice for us. The quote they gave us was also very fair. For one of the cars, the transporter broke down, so it was really late getting here. But Sherpa's reps communicated every day and kept in touch with us. Also, their driver couldn’t have been nicer. But the driver of the other car was late and rude. When he got here, he wasn’t great to work with. But overall, it was a good experience.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Aug. 22, 2018

    I was moving from Wisconsin to California and I needed to transport a vehicle. I liked the reviews I read on Sherpa's website and based on what I looked at, they had the highest reviews compared to other companies. The processes of getting the quote, their set up, and getting the car were really easy. Also, the quotes from other places were comparable to what Sherpa gave me. Plus, their reps were quick to reach out when I inquired about the price, answered any questions I had right away, and didn’t have to hang up or wait a minute and try to get information. The driver delivered the vehicle in about six days which was really quick and the car came back fine. It was my first time dealing with these kinds of things and it worked out well. If I have to move across the country, I won't have hesitations doing it again.

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    Reviewed Aug. 21, 2018

    I looked at three different transport companies as I had to transport my husband's BMW from Delaware to California. The customer service that I received from Sherpa was very good, reassuring and thorough so I went with them. Also, the quote that I was given was good since I thought it would be a lot more expensive than it was all together. Although it was slightly a few hundred more than the other places who quoted me, Sherpa seemed like a more professional operation than the others that I've spoken to. And because I wanted better quality of service, I was okay with that.

    When I made the reservation, my absolute main stipulation was for the car not to arrive before I do. I was very clear about it and I repeated it many times. Yet, when the driver came to pick up the car, he said he would see me in five days which was before I was gonna arrive in Delaware. The driver never seemed to have gotten the message which was a little frustrating. I was not satisfied with the communication between the service center and the driver.

    So, the driver ended up hanging on to the car for so many days that we had to get a rental car, spending an extra couple of hundred. It didn't work out absolutely perfectly, but it did work out. They transported the vehicle in an open trailer and we got the BMW in good condition. My car was also transported but at a different set of time and not on the same trailer. Sherpa messed up a bit with the scheduling on both vehicles but we got the cars in both cases.

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    Customer ServicePriceStaffDelivery & Shipping

    Reviewed Aug. 21, 2018

    I got a new job across the country and I needed to transport my car. Sherpa's rate was a little bit lower than the other competitors and I liked that the price was included upfront with everything. There were no hidden fees. Also, I looked at their reviews and they were really positive. When I was getting set up, their reps provided me with all the information I needed and they were really friendly. The quote that they gave me was good, too. I liked it.

    I had a good communication with the driver. I didn't have a good address when I first shipped, but they made it very clear that I can contact them at any time to obtain my address. I talked to the driver when he was close, and everything went smoothly. And when my car got to me, it was in the same condition as when they took it. Sherpa is a great service. They're very reliable and they'll answer all your questions.

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    Customer ServicePricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Aug. 20, 2018

    When I was moving and needed to transport my vehicle cross-country, I looked into three different transport companies and chose Sherpa Auto Transport as they had better reviews. I'm very happy with the quality of service that I received, as well as with the reps who were very informative and awesome. The initial quote that I was given was very competitive and the final cost that I was charged for the service stayed the same. The driver was professional. I was given his cell phone number and we communicated. My vehicle was transported in the open method. Its delivery took three weeks from beginning to end and that time frame met my expectations.

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    Customer ServicePriceStaffDelivery & Shipping

    Reviewed Aug. 19, 2018

    I wanted to transport a Mercedes down to a family member so I looked on the internet and checked out three transport companies. There was a website that popped up with Sherpa's name as a recommended company. I tried to see if there's anything written about Sherpa and looked at the Better Business results and I didn’t see anything bad about them.

    I had good interactions with Sherpa's customer service reps. They called exactly when they said they would. Their driver picked up the car at exactly the time and date Sherpa said they would which was important to me because I live in Atlanta and I was shipping the car from Colorado Springs. I flew to Colorado to get the car shipped off specifically for that. Sherpa did exactly as I asked them to do and the car got delivered fine. The original quote given to me was fair and 100% accurate. The transport vehicle was an open carrier, so the Mercedes was expected to have a few bugs on the windshield. Overall, Sherpa was great and I was very satisfied with them.

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    Customer ServicePricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Aug. 18, 2018

    I was moving across the country for a new job and I was shipping a Hyundai Sonata, so I needed a transport service. The shipment must have been around 1,000 or 1,500 miles. The customer service reps at Sherpa Auto Transport were great and always responsive. They responded through phone and email quickly and gave me accurate information. The quote they provided was an appropriate amount and it was less than what I thought it was gonna be. It was equivalent or equal to how much other companies said they were gonna ship the vehicle for as well. Sherpa had to take $25 or $50 out of their broker’s fee, but the quote didn’t change.

    My wife picked up the vehicle. I gave them a window of about a week for picking it up. When they did, they told me it was gonna be there three days later and it was there in two. The condition of the vehicle once I got it was fine. It was a little dirty, but they paid for a car wash. I was very happy and pleased with them. Sherpa is a great company and I would recommend them to whoever.

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    Response from Sherpa Auto Transport

    Peter, thank you for allowing us to guide you through the auto transport process and for taking the time to leave a review. We value your feedback and consistently use our customers' guidance to improve our service. Should you need to ship another vehicle, we would love to serve you again. And don't forget to ask for our Repeat Customer discount!

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    Reviewed Aug. 17, 2018

    When I was relocating for work, the reviews about Sherpa Auto Transport on one of the consumer report sites made me go with them. Their customer service reps were very helpful and answered all of my questions about insurance. They also told me when I would need to schedule the driver including what would be paid upfront and afterwards. Any time I needed to contact the driver, they got me in contact right away. However, the driver did not speak very good English so I couldn't understand a lot of what he said.

    In general, they got the car on the day they said they would and they dropped it off on the day when they said they would as well. The car's condition was fine and it was just as I left it. Sherpa's rate was very similar to other companies that have quoted me and I had a very positive experience. I also had a good experience with another company that I used last time I moved and they're all very similar in the way that they contract with drivers. Still, Sherpa was very good about calling me and they had a really good customer service. I would recommend them.

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    Customer ServicePriceStaff

    Reviewed Aug. 16, 2018

    Sherpa came recommended and they looked good as well. The quote they gave me initially was a bit high. There were others around $900 to $1000, and Sherpa was about $1500. I was in a hurry, and I had to go with what I had. But still, I was satisfied with the overall cost and quality of service. Also, everyone was polite. The driver was great and the car came on the day that they said it would, so I was happy with everything. The car is in a great condition except for all the bugs that they picked up along the way. I'd recommend Sherpa. Their service was outstanding and communication was very good.

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    Reviewed Aug. 15, 2018

    Sherpa had good ratings and their reps were wonderful. I had a lot of bumps in the road but they worked with me so it was great. I had to delay a few times then I had an issue with the city busting up the sidewalk in front of my driveway. They were very flexible and they found a very good driver for me. He texted me almost everyday along the route to tell me when he was gonna be there. But he couldn’t bring his big truck into my neighborhood because there are a lot of oak trees and the branches reach over the street. The truck would not have fit. But we found a spot and I met him there. He was awesome. He picked my car up on a Monday night and I got it on a Saturday. It took about five days which was awesome. It was a long way from San Francisco to the New Orleans area. I also expected my car to be really dirty, which was what Sherpa said. A lot of people see their cars as sometimes dirty because they hit rain but my car was fine.

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    Response from Sherpa Auto Transport

    D, it was our pleasure in helping you ship your car to New Orleans. We frequently update our carrier database to ensure we use the best drivers. It’s wonderful to hear that the driver you worked with was great at keeping in touch as your car was being transported.

    As we mentioned many times throughout the transport process the safety of your vehicle is our highest priority. While we happily provide door to door service, occasionally relocating the pickup to a larger area near your home is necessary so that your vehicle can be loaded safely onto the transportation truck. Thank you for the wonderful review. We hope to work with you again in the future!

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    Reviewed Aug. 14, 2018

    I bought a Corvette car in Ohio and I had it shipped to California where I live. That was about 2,400 miles. Sherpa was the one that got to me first. The rep who I spoke to was fine. She said if I work with them, she would get me a driver pretty quick and she did. Also, the quotes given to me were okay. I asked for a cheaper rate and I ended up paying a little less. However, they didn’t get the car there when they said they would so I ended up losing some time off from work. The car should’ve been in Fresno and they got it to Sacramento and they were gonna have somebody else bring it to Fresno. That person was supposed to be there on Friday and they said they couldn’t get it there until Monday. So I ended up going there and getting it because I don’t want to miss any more days at work.

    Also, I called the driver several times but he never answered the phone and the calls always went to messages. I was just trying to figure out when he was gonna be at Fresno, but I never talked to him. Then when he got to Sacramento, he told me he didn’t have a driver, but it turned out he was the only driver there and he was the one supposed to bring it to Fresno. It wasn't a pleasant experience.

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    Response from Sherpa Auto Transport

    Anthony, thank you for taking the time to share your experience. Sherpa Auto Transport is committed to providing excellent service with our customers. The feedback you provided shined a helpful spotlight on how we can improve and ensure customer satisfaction.

    Any carrier we work with must pass a stringent set of standards. Drivers often have multiple pickups and deliveries along their routes. These complex logistics make it difficult to predict precise delivery and pickup times. That being said, communication is one of the primary tenets of our outstanding customer service. We’re sorry that this carrier did not live up to our exacting standards. After hearing about your experience we have removed this driver from our preferred network so that other customers do not have similar issues.

    Thank you again for the review. We hope to work with you again in the future.

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    PricePunctuality & SpeedStaff

    Reviewed Aug. 13, 2018

    I shipped my Mercedes 280 and used Sherpa for transport service. I looked into five different transport companies and chose Sherpa due to their reviews. We tried to figure out the date and the pick-up process because we had a wedding going on and the vehicle was there in the shop. But everything worked out in the end and the Sherpa reps were able to come through approximately when they suggested they would. They transported my vehicle as fas as 1,600 miles and it took them two days from beginning to end. They worked with us on the process since we also had to work. The driver was in contact through text and he let us know when he had an ETA. They were there at the exact time and at the location that we had asked for and when the vehicle arrived, it was in perfect condition. Also, the end price was on point with the quote that I received originally.

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    Response from Sherpa Auto Transport

    Abraham, it was our pleasure to guide you through the auto transport process. We treat every car we ship as if it were our own and it's wonderful to hear that you experienced this first hand as we helped you relocate your Mercedes. We look forward to working with you again in the future!

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    StaffDelivery & Shipping

    Reviewed Aug. 12, 2018

    I shipped my Ford from state to state with Sherpa because I was moving and they handled my situation excellently. The representatives were friendly and informative, and my interaction with them was good and very helpful.

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    PriceStaffDelivery & Shipping

    Reviewed Aug. 11, 2018

    The people at Sherpa were good at communicating with me and the price was not too high or too low. So I knew they were trustworthy. Their quote was fair compared to some of the other quotes that I've gotten. Plus the reviews that I saw seemed to be good. I was moving from Massachusetts to Oregon and the transport took five days. I couldn't get in contact with the driver for a little bit but the customer service reps at Sherpa called them. I was nervous at first but it ended up fine. I met the driver and he seemed good. The delivery was easy too. I went to the yard of the place that was delivering the car and I picked the car up. The driver did a really good job.

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    PricePunctuality & SpeedStaff

    Reviewed Aug. 10, 2018

    I looked at six different companies and Sherpa's quote was the best one. I made my choice based primarily on the price and the online reviews. I was moving and needed to ship my car from California to Virginia. That took five days and the problem was that it was so quick. The driver pushed to drop the car off a couple of days earlier. I was not there and I had to get someone else to pick the car up. The driver didn't seem to have the information that I had given to Sherpa and he was a little confused. But overall, it was a good experience.

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    Customer ServicePricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Aug. 9, 2018

    I moved and needed to have my Dodge Dakota transported for roughly 200 miles. I had about 10 companies that I looked at and given my experiences in the past with unsatisfactory service, I did some research on what was the best route. I wound up going to the consumer website I trusted and knowing that any company that has to be aligned with this process should have a good reputation and provide good service, I took a leap of faith with Sherpa Auto Transport and I was not disappointed. When I got a hold of them, I didn’t feel like I had someone who was trying to scam me, as often happens when anybody gets on the phone with one of these companies.

    The rep walked me through the process and asked me what were my concerns, like if I had to rush. He then asked me to look over the estimate, told me the procedure for charging a car, the reason for asking for a car. Everything seemed very reputable and when they said they were gonna do something, everything went as they said. And so, I really appreciated that and I felt very comfortable moving forward with them. Also, the quote Sherpa provided was in line with what I had gathered. Often times, upon delivery, transport companies demand customers to pay more than what was quoted or they’ll damage the vehicle. But Sherpa was straightforward. Their price wasn't the cheapest but it’s money well spent. They were on point every step of the way.

    Then, with the truck being in another state, I had to make arrangements with some folks where the truck was. I got contacted by the driver Sherpa got when he was about to pick up the truck and made sure I had his number. If I had any questions, I could contact him along the way. He wanted to let me know that he picked it up and he was headed on his way and he’d be there as quickly as possible. There were things that he needed to do so he gave me a window estimate for the delivery and I even received an update from him as well. He also called to double-check my address and ask very, very good questions. He asked if there was anything he should be concerned about the house, or if it was a business, and wanted to make sure that when he delivers the vehicle it was in an appropriate spot where I needed it to be. Also, because of the big rig, he was making sure there was no issue for him getting his truck in or out.

    On the date of delivery, which was around 3 days after I began the process, he called me up to let me know about how long it would be that day. He also called when he was about five minutes away then he drove right up to my house. I met him outside and he stepped out, asked the person by name, shook my hand and then he introduced himself. He unloaded the truck and asked me to look it over, which I did and it was just how I left it, so I then made the payment. Every step of the way, the driver was very professional. He was a great guy and exceeded my expectations.

    Sherpa earned every penny that I paid and I’d gladly do it again. I will also be telling all my friends to go this route. They treated me like they respected me. Everything was great; from the quality of the people who helped me, to taking delivery of the vehicle as well as the amount of time it took from the estimate to the delivery of the truck.

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    PricePunctuality & SpeedStaff

    Reviewed Aug. 8, 2018

    You can trust Sherpa with your car, eyes closed. I was moving from Charlotte to Texas and I chose them because of their review on Yelp. Their reps were extremely attentive and easy to talk to. They were very courteous and professional. We had a little bit of a problem with my car in the beginning and Tim and another gentleman were very quick to react. They resolved the issue quickly and I was able to get my car out of Charlotte on time and into Texas with no messes after that. My car was picked up on Friday and delivered on Monday in great condition. It was the same as when I gave it to the driver. Everyone was also very communicative all throughout. I was contacted by the driver and the company themselves. The cost was fair and my experience with Sherpa was good throughout.

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    Response from Sherpa Auto Transport

    Jeanette, thank you so much for choosing to ship your car with Sherpa Auto Transport. We take great pride in guiding our customers through the shipping process and are committed to making the process as easy as possible. Thank you again!

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Aug. 7, 2018

    I was moving from the Seattle area to the Chicagoland area and I needed to ship an SUV. I looked online and I saw a lot of positive reviews for Sherpa. It seemed to be the better one among the three other transport companies I searched. Also, the customer service at Sherpa was super friendly. They explained the entire process as far as what my initial payment was covering and how long it would take for a truck driver or a dispatcher to be contacting me to establish the delivery date. It was all done online and the process went really well.

    Additionally, the quote they gave me was fair considering what the other companies were quoting. I talked to some of my other friends who did some other longer move and they said that I got a good price. I paid exactly what Sherpa quoted initially. The delivery went well but I was still in Seattle when the vehicle got delivered. My father-in-law and mother-in-law were able to get the car although there was a situation that caused a two-day delay. The SUV looked perfectly okay although the tires were a little under-inflated. I quickly went into the gas station, filled it up, and have had no issues since then.

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    Customer ServicePriceStaffDelivery & Shipping

    Reviewed Aug. 6, 2018

    I had an absolutely amazing experience with Sherpa Auto Transport! I had originally gone with another company that left me stranded but sherpa auto saved the day. The company that I had originally booked with failed to return my phone calls and never kept me in the loop. This was very nerve-racking as I had to ship my car from New York City to Seattle. I saw such great reviews for sherpa auto transport that I decided to try them out. I spoke with a very lovely customer service agent Jessie who had helped me out every step of the way. She was always there to answer any questions I had and was very easy to communicate with via email or telephone. The transaction with sherpa was very smooth and they were transparent about any and all shipping costs.

    In addition my car arrived across the country almost 5 days EARLIER than expected! I would wholeheartedly recommend sherpa auto to anybody that is planning on shipping their car. Moving can be very stressful time but it was nice not to have to worry about my car shipment. They also threw in a free car wash when I receive my car which I thought was excellent customer service. If I had to use Sherpa auto again I definitely would. They are a very good and honest company to work with. They are easy to get a hold of and able to answer all questions as well as coming through on their promises to ship your car in a timely manner. I also appreciated that the prices they offered were discussed upfront and there are no hidden costs. Thanks again Sherpa Auto Transport for for making my car transportation effortless! You guys rock!

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    Response from Sherpa Auto Transport

    Camille, we are thrilled that you had such a great experience shipping your car with us. Your level of satisfaction is our goal for every customer we have the opportunity to work with. We’re glad that our professionalism and frequent communication made your move easier.

    Thank you for trusting us to move your car. We hope that we can work together again should you need to ship another car!

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    Carmella increased rating by 2 stars.
    Customer ServicePunctuality & SpeedStaff
    After a positive interaction with Sherpa Auto Transport, Carmella increased their star rating on Sept. 5, 2018.

    Updated review: Sept. 5, 2018

    Peter and Tom called and spoke to me regarding my experience with their company. We agreed that the staff should have stressed the importance of an earlier pick-up date which would have allowed the car to be shipped without any difficulty. They will use this information in training sessions with their employees. I was also credited $105 to my credit card (1/3 of the fee paid to them and the charge of the Uber ride.

    I am glad they took my review seriously enough to make changes in employee training.

    Original Review: Aug. 6, 2018

    My daughter was moving back home from California and I didn’t want her to drive home. We were shipping a Honda Accord from California to Illinois and we looked at around three different transport companies. One was an indoor carrier only, so that ruled that one out. When I talked to a lady at Sherpa, she assured me that they use really good transporters and everything should go smoothly. However, I had a very horrible experience with them. My daughter was coming home on a Tuesday and I told Sherpa that I wanted the car to be picked up on Friday because I wanted to make sure that it was here and that she didn’t have any problems. She was leaving on Tuesday at 3:00 AM, so everything had to be done on Monday.

    The plan was to pick it up on Friday, but my daughter didn’t hear at all from them. She called them on Friday, but the guy said that he was not picking it up because he doesn't drive on the weekend or his weekend will be taken off. He said that he will be there Monday. I then called Sherpa and I told them that I didn't understand because they said they were gonna pick it up on Friday. The rep told me that the drivers don’t drive on the weekend, but they'll pick it up Monday morning for sure.

    We waited and my daughter called the driver Sunday to find out what time he was gonna be coming on Monday and he said he didn’t know yet. On Monday, when she called, because she didn’t hear from them, he said that he was in Reno, Nevada and he had to go from Reno to Sacramento, from Sacramento to Los Angeles, and Los Angeles down to Santa Rosa, and that he probably wouldn’t be able to make it on Monday because when he was going to one stop in Sacramento, they had a car that didn’t work. They had to wait for a lift to take off and he didn’t know if that lift person would be there in time.

    My daughter was frantic and she called me crying. She had to leave at 3 o’clock in the morning and she was asking what she was gonna do. I called the Sherpa people again and they apologized for the time and they said that they will put pressure on the driver to get there. It was determined that he was gonna come between either 6:00 or 7:00 or 7:00 and 8:00. However, he didn’t show up until 11:30 at night. It was a good thing that my daughter had someone that could go with her because she had to drive the car quite a distance to meet the driver to pick it up, and then she had to take the Uber home.

    I found out that the company that they used to transport it, when I read that person’s section, had all negative reviews. If I would have known that they were gonna go through that company, then I for sure wouldn’t have used that because it wouldn’t make any sense to do that. I couldn’t recommend them and I would never go through that again. It was a mess. In fact, I have decided that I would just go with somebody who owns their trailers. I would also tell others not to use Sherpa.

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    Response from Sherpa Auto Transport

    Carmella, thank you for taking the time to leave a review. We are committed to improving our service and customer feedback is crucial to our continued progress. It was wonderful to speak with you on the phone and work together to find a good solution as well as discuss what we could have done better. Sherpa was founded to improve the auto transport experience. We demonstrate our dedication to that mission with our willingness to go the extra mile for every customer to ensure their satisfaction with their experience.

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    Customer ServicePriceDelivery & Shipping

    Reviewed Aug. 3, 2018

    I needed to get a truck down to Florida and I didn’t wanna drive it. I looked at about three transport companies and Sherpa seemed to be the most reliable. I called them and got a quote, and they continued to follow up. I had some concerns and they addressed them. It was all done by email and was very convenient for me. The quote they gave me was high but in the end, the price was what they told me it was gonna be. And the delivery went without a hitch.

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    Reviewed Aug. 2, 2018

    I moved cross-country and needed my Nissan Altima shipped. I looked at four companies and Sherpa was recommended on Consumer Reports when I looked them up. They called me and kept me apprised to what was going on. The transport took two days. They picked up the car and it was here when I arrived. Plus, it was in perfect condition when it arrived. They did everything they said and they kept their promise. Moreover, the quote they gave was accurate. I also had the driver's direct number. He let me know he was gonna be an hour late because he wanted to stop and get dinner. He asked if that was okay and I said it was fine. My experience with their customer service was just seamless and perfect. I was very happy. Sherpa is the best.

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    Response from Sherpa Auto Transport

    Hi Linda. Thank you for choosing to work with Sherpa Auto Transport. We know that there are many options available and are always grateful for the opportunity to help someone relocate their vehicle. When you choose Sherpa, we promise there will be no surprise fees, no gotcha costs - just a reasonable quote and excellent customer service. Our customers receive frequent updates to the process so you feel not only well-informed but secure in knowing that we will treat your vehicle like it’s our own - just like we did with your Nissan. Thanks again for choosing Sherpa. We look forward to working together again in the future should you need to transport another car!

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    Reviewed Aug. 1, 2018

    When I moved, I needed to transport my vehicle and so I looked into several transport companies. I decided to go with Sherpa due to the assurance that they gave me, the insurance, and background checks for the driver. Their customer service reps were very informative and they made sure they stayed in touch with me and kept me updated as far as booking the driver. The transport took three days and everything was fine when they came. The car that was in the truck was secured and it was in good shape when it arrived. Also, their cost was fair. I would recommend them.

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    Reviewed July 31, 2018

    Sherpa's customer service team is topnotch. The rep that I spoke with made me feel assured that my car was going to be safe and that they vet the driver whereas the other people I called didn’t make me feel comfortable. But it took six days for my 2015 Cruze to be transported 2,349 miles so it was a day late and the driver didn't communicate with me. The Sherpa rep called the driver back though and made me feel comfortable that everything was going to be okay. The location where I met the driver also changed but the vehicle was in great condition. The cost of the service was fair too. Sherpa did a very good job. They followed up and corrected the issues I had so I was happy with that.

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    Response from Sherpa Auto Transport

    Hi, Elizabeth. In addition to fair pricing based on real-time data, we want to make sure that you feel well-informed about the auto transport process. It’s wonderful to hear that you experienced this first-hand when we shipped your 2015 Cruze.

    Drivers often have multiple pickups and deliveries along the same route. These complex logistics can make it difficult to predict precise delivery and pickup times. We do our best to provide realistic timelines and apologize for any inconvenience your delayed drop off may have caused.

    We hope that we can work together again in the future!

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    Reviewed July 30, 2018

    We were relocating from Los Angeles, California to Raleigh, North Carolina. We checked with about 10 transport companies and Sherpa had the better ratings. We called them up and they went over the move. It was very smooth. They gave us the quoted price over the phone so we knew what to expect. And it ended up being quite a bit higher than what they quoted. It would’ve been nicer if they came out and actually saw the house themselves. But overall, their quality of service was fair and the whole thing was very good.

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    Punctuality & SpeedStaff

    Reviewed July 30, 2018

    Sherpa did a great job. My first time shipping a car on my own so I was anxious as well as having a tight calendar. Taylor was on her game as well as the rest of the team. The driver was polite, on time, and took good care of the car. Exceeded my expectations. Thanks!

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    Response from Sherpa Auto Transport

    Hi Ryan. We’re so glad you had such a wonderful experience. Taylor, like all of Sherpa’s representatives, takes great pride in guiding our customers through the auto transport process. We look forward to working together in the future should you need to relocate your vehicle again.

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    Reviewed July 29, 2018

    I initially gave the contract to another company but they were impossible to get in touch with and they didn't answer questions. Sherpa was recommended by Consumer Affairs and the rep that I dealt with was pretty good and he kept me informed. The price was a little high and I ended paying about $1,650 for everything. But the driver was excellent and the car arrived in fine condition.

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    Response from Sherpa Auto Transport

    Hi, Dan. We know how frustrating it can be when the auto transport broker you hired doesn’t answer your phone calls. This happened to our company’s founder when he shipped a car. His bad experience is why we got into this business - to disrupt the auto transport industry by always putting our customers first. Our promise is to communicate, constantly and clearly, with you, our customer.. It’s wonderful to hear that you experienced this first hand when you shipped your car. We hope we have the opportunity to help you transport a car again in the future!

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    PriceStaffDelivery & Shipping

    Reviewed July 28, 2018

    I inherited a car and I was shipping it from Lafayette Indiana to Miami Beach. Sherpa was recommended online in terms of good reviews. Their quote was the highest of all the quotes that I got but I went with it because I felt better about it and our experience was great from the beginning. The reps helped me out and they were very patient and knowledgeable. The shipping took four days and it went very smoothly. Also, the initial quote was exactly what it was with the final pay off. I would highly recommend Sherpa.

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    Response from Sherpa Auto Transport

    Hi Glenn. We appreciate the outstanding review of our service. Sherpa uses real-time data to provide accurate pricing that reflects the realities of the auto transport market. We are not satisfied to spit out a number and hope it works. Rather, we’re committed to relocating your car in accordance with your preferred time frame and our realistic, data-driven pricing allows us to do just that.

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    Customer ServicePricePunctuality & SpeedDelivery & Shipping

    Reviewed July 27, 2018

    The price that Sherpa quoted me was reasonable and it already included the insurance. I had a great experience with customer service and the delivery process was very quick. But it would be better to get the car delivered before 11 at night because you can't really see the car to inspect it. But I was happy to get it and I would recommend them.

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    Reviewed July 26, 2018

    I bought a classic 1950 Chevrolet Convertible from a gentleman in Pennsylvania. I couldn’t drive the car all the way across the country I was apprehensive about using a transport service for the first time. ConsumerAffairs had good reviews on Sherpa. I called the number that I found on the website and spoke to their rep. I had other quotes that were quite a little bit lower than Sherpa, and the rep explained to me that they are a broker and that they have to sell the load to a trucking company. So if I go way low, they will have trouble selling that load to a carrier and I’ll never get my car delivered. She knew what she was talking about. She also projected confidence and didn’t pull any punches. She then got the information out right away. It was on a weekend and by that Sunday, I had an email that the load had been sold to a transporter.

    The transport called my wife 24 hours before and they also told her that they could deliver it a couple of days early. Then the driver was there when he said he was gonna be and he even pulled the car into my garage for my wife. He was very nice and totally professional. And the equipment they were driving looked really nice too. The transport took four days and it exceeded my expectations. They did a really good job. Also, the quote that was given to me was spot on. I went with an enclosed transport which was a little bit more expensive and the total cost is a lot of money for someone who works for a living all day long, but the car got to the house in perfect shape. I’ve saved their number and I’ll be using them again if another occasion arises.

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    Response from Sherpa Auto Transport

    Hi Ed. At Sherpa Auto Transport, we don’t just want to move your car, but educate you, our customer, on the auto transport process. It’s clear from your review that our representative did a great job making sure you understood how everything works. Furthermore, based on your terrific feedback on your driver, we will make sure he is included in our preferred network of drivers. This is a select list of drivers who have provided outstanding service to our customers. We place as many of our transports as possible with this network to maximize our customers’ experiences with us. We’re so glad that you had a wonderful experience and look forward to working with you again in the future!

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    Customer ServiceStaff

    Reviewed July 25, 2018

    I was moving and I looked around for transport companies. I did for about 10 minutes before I decided to go to Consumer Reports because it was insanity. And when I went to Consumer Reports, it was a slam dunk. Sherpa had a very high rating and their customer service was excellent. It proved out to be that both parties had to call and respond to each other so setting things up was definitely a joint effort. I also loved their quoting process. It was industry comparative and they were clear that it wasn’t going to climb. They also did everything they could to encourage a driver to take the deal and I felt comfortable that there wasn’t gonna be any negotiation because that wouldn’t have been comfortable for me.

    There was some miscommunication about whether I was at the top of a list and maybe the employees didn't really chat with each other about certain customers such that they would all say the same thing. Communicating is a big deal and that will always be the case but it's also something that people get better at over time. Also, I didn't know if I was supposed to tip the driver. I had gone online to see if you're supposed to but it wasn’t clear. The website said not to because it's not required. But it was confusing. Sherpa told me they were including the gratuity but I didn’t know if the driver was getting a fair shake and if the $900 was his to keep. I wanted to know so that I can be fair to that person ‘cause what they're doing is hard work. The move was about 10+ hours and the driver was responsive. I'd use him again for sure.

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    Verified purchase
    PriceStaff

    Reviewed July 25, 2018

    My wife had a new job in San Antonio so we were moving from DC and it took about a week to transport our car with Sherpa. The other companies I had contacted needed a bit more of time but I was in a hurry. Sherpa was the only option that could get me the car and in the time that I wanted. Their quote was on the higher side though. Their competitors were giving a low quote, as much as $250 less. Nonetheless, I was able to reach out to Sherpa when I needed to and their representatives helped me out. They also gave me a heads up for the pickup. The driver couldn’t move his truck inside my apartment complex but I was able to meet him right outside. It was okay. The guys were friendly too. They were able to explain everything to me regarding the state of the car and they were good.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Thanks for a great review! We are able to get our customers’ cars delivered in accordance with their preferred timelines because we use real-time data to determine our pricing. That means that the quote we provide you is based on the pricing of similar recent shipments in your area. By using this process to determine cost we not only ensure that your car will get moved, but that the quote we provide is the actual amount you will pay for the transport. There are no hidden fees, no gotcha costs. Just data-driven quotes that we know will work.

    While we happily provide door to door service, occasionally relocating the pickup to a larger area near your home is necessary so that your vehicle can be loaded safely onto the transportation truck.

    Thanks for trusting Sherpa Auto Transport to relocate your vehicle. We hope we have the chance to work together again in the future!

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    Sherpa Auto Transport Company Information

    Company Name:
    Sherpa Auto Transport
    Company Type:
    Private
    Year Founded:
    2017
    Address:
    5960 Fairview Road, Ste. 400, PMB 4554
    City:
    Charlotte
    State/Province:
    NC
    Postal Code:
    28210
    Country:
    United States
    Website:
    www.sherpaautotransport.com