Sherpa Auto Transport Reviews
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About Sherpa Auto Transport
Sherpa Auto Transport ships vehicles door-to-door across the continental United States. It also offers a Price Lock Promise, which helps ensure you won’t pay more than your initial quote. You can contact Sherpa Auto Transport online or by phone to get a free quote.
Visit www.sherpaautotransport.com- Door-to-door shipping
- Strictly vetted carriers
- Price Lock Promise
- Shipping options available in 50 states
- Terminal-to-terminal transport not offered
- A few reports of delays
Sherpa Auto Transport Reviews
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Reviewed Jan. 28, 2019
I had to move and I looked at three different transport companies before I went with Sherpa. I used them for their transparency and they said that whatever price they quoted was the price that it was gonna say and if it goes up, they would take it out at their end. The cost though was very competitive. They had a great rep and as soon as I put in for a quote online, she called me within a minute or two. She was very responsive and so all the way through the whole transport. My vehicle was transported all the way across the country. It was 3,000 miles and the transport was a lot faster than we thought. They left the house on a Tuesday evening and they got to the arrival place on a Friday night. The location specified all stayed the same.
Although, we had minimal interaction with the driver. He did not speak English well which was not a problem but he was very cooperative and he met us at the right spot. When he got to Arizona, he met us right by our house. But, in the beginning, there was a little mixed up and we could have been given a little more lead time. The actual pick-up person called the night before but they never showed in the morning. So, I called them a few hours later and they said that they would come the next day. It was the actual transportation truck’s fault that there was a delay with the driver but it worked out well. Overall, Sherpa did a great job and I would use them again.
Bonnie, thanks for taking the time to leave a review! We're glad you had a positive experience working with us. We enjoyed helping you ship your car.
Due to the fluctuating nature of weather patterns and road conditions, it can be difficult to nail down exact dates regarding pickup and drop off. We do our best to push our drivers to be as specific as possible regarding timing and appreciate your patience in light of these complexities.
Thanks for choosing Sherpa. We look forward to helping you again in the future!
Reviewed Jan. 28, 2019
I was moving my car a thousand miles from Florida to here. I was reading the different reviews that people were making about other companies, and though Sherpa cost a little more money, they had better reviews and better clientele. The quote was pretty much what the final cost was. I made the deal and they told me when the pickup was coming. The driver that came was a gentleman. I was very happy with the service and I would definitely use them again.
Thank you for the awesome review, Patrick! We’re so glad you enjoyed working with us. We truly care about making sure every auto shipment go as smoothly as possible. Consistent, clear communication and honesty are the foundation of our philosophy. Thank you for choosing Sherpa Auto Transport and we look forward to working with you again in the future!
Reviewed Jan. 27, 2019
I needed to transfer an auto from Wisconsin to Arizona for my daughter. She looked at 4 transport companies and thought that Sherpa was very honest. They told us what to look out for with other companies and how they may low ball but end up charging us more down the line. I was also satisfied with the initial quote given to me and which was the same final cost of service. Everything about the transport was exceptional. When they arrived to pick up the car, the driver and I reviewed the car together and loaded it up. The transport took less than a week, which was what they projected it would be, and it was top-notch service. Then they dropped the car off somewhere in Phoenix. My daughter lives downtown and the driver took the car downtown to her. He took an extra step for her and the car was in fine condition when she got it.
Dave, we know there are a lot of options to choose from in the auto transport marketplace and it means a lot that you trusted us to ship your daughter's car. When you work with Sherpa we promise to always provide—as you described it—"top-notch service." We do this by staying honest with our customers, offering fair pricing and only working with the best available drivers.
Thanks for choosing Sherpa. We look forward to helping you again in the future!
Reviewed Jan. 27, 2019
I was relocating from California to Colorado. I was shipping a Subaru Outback and I looked at several transport companies. I did an online inquiry and I got bombarded by calls. Then, I got a recommendation from my brother who knew someone at Sherpa and they had a reasonable price. The quote was a little bit higher than some. I could have gone for a cheaper service, but it also seemed like they were more credible and reliable that they would ship it in a timely fashion. So, it seemed like a good trade-off.
The customer service was terrific and they were always responsive and on top of things. It turned out to be a little higher than they had anticipated and they ate the difference. I appreciated that. Also, the delivery went very smoothly. The drop-off guy was very communicative and super friendly. And the vehicle was in a fine condition. They took good care of it. The transport took four of five days and I was very pleased with the experience. I would highly recommend them.
Barnaby, thank you for choosing Sherpa Auto Transport! We're glad that you felt our customer service was excellent. We strive to provide the best auto transport experience possible by communicating frequently and honestly, offering fair pricing and thoroughly vetting potential carriers to ensure we work with only the best available. Thanks again! We look forward to working with you again and anyone you refer our way!
Reviewed Jan. 26, 2019
I wanted to get my car from point A to point B. I looked at three transport companies and I went with Sherpa Auto Transport as they seemed to have their act together better than everybody else. The quote that I was given was very reasonable too. Sherpa's customer service reps were all very friendly and knowledgeable and when I had a question, they answered me right away. The car was picked by Friday, and it got to me in a fine condition by Monday.
Linda, thanks for the great review. We love that you described us as "having our act together." Our small team of dedicated representatives works hard every day to provide the best transport experience possible for our customers. We do this by communicating honestly and frequently, offering transparent pricing and thoroughly vetting possible partner carriers to ensure we only work with the best.
We appreciate you choosing Sherpa and hope to serve you again in the future.
Reviewed Jan. 26, 2019
We had Sherpa Auto Transport ship a 2003 Ford Focus from North Carolina to Arizona as my mother-in-law was relocating. We went through a few other companies but their customer service was overall better. The car was delivered in the same condition that it was picked up in and the amount we paid was the same fair amount we were quoted at the beginning.
Steve, thanks for taking the time to leave a review! Our customer service is one of the things we're most proud of. We are committed to guiding you through the process with honesty and transparency. We appreciate you choosing Sherpa and look forward to helping you again in the future!
Reviewed Jan. 25, 2019
I'm in the military and I had to go overseas. I had a friend watch my car because I didn’t want it just in a warehouse and I had to pay for it to be shipped once I got back. I looked at five different transport companies and during the research, I found that there's a lot of shady business in that industry. Most companies would say what it's gonna cost and then, they don't disclose to you the price once it's negotiated by the driver. So then, when the driver brings your truck, they say, "No. It's this much," and you can't get your truck or your car unless you pay them. But the guarantees that Sherpa offered with the price and everything was upfront. They ate that money and it ended up being more than they quoted me. That was the only driver they could find that would do it and they paid that cost.
I called one time because I was expecting my truck to be picked up. I was wondering where it was on a certain day and they said they would call me back and they did. Some companies don't follow up on that, but they called me right back and informed me of my delivery day. Everything went smoothly and the quote they gave me was a fair price in the end.
Once the driver got close, he called me. He left voicemails and shoot me texts as he was coming up. He was delayed because of the snowstorm, so he had a car drop off in the middle of California and went to bed for the night. The next day he called me and said that the weather has cleared and that he was on his way. He also informed me what time he would be here and he showed up at that time. He was very polite and professional. It's interesting that it was just a guy with a truck and a trailer. It wasn't like a flatbed or anything. He backed my truck off and I took a look around and everything was fine.
Hi Jared, thank for taking the time to leave a review! The situation you describe in your review - a customer is told that a car can ship for far lower than the market demands - is exactly what Sherpa is committed to not doing. We promise to always be upfront about how our pricing is calculated. That’s why we’re committed to making sure your car gets delivered for the price we quoted, even if we have to dig into our own pockets to make that happen. Thank you for the great review and we hope to work with you again soon!
Reviewed Jan. 25, 2019
I bought a Toyota ’86 and I wanted it transported. I looked into 10 different transport companies and Sherpa's Google reviews and price made me go with them. I called them and they gave me a quote. The quote was a little more expensive than the average. But for the reviews that they had, it was the cheapest so it was the best for the price. They told me that once they find a driver, they were gonna call me up again, and they did that in less than 24 hours. Also, the rep who handled my situation was good.
The transport was for 550 miles and it took one day from pick up to delivery. The driver called me when he was in the runabout and outside of the driveway of my complex. He unloaded the car and I checked it. It was unscathed. However, I’m a little bit bitter because Sherpa was supposed to give me a $100 gift card. They were gonna give me the receipt but the driver forgot to send me one, so they said that they’re gonna talk to me to get the $100 gift card I never received. The cost I paid was accurate and it could have been cheaper but it was okay the way it is for the speedy delivery and reliability.
George, it means a lot that you chose us to work with us after thoroughly researching the many options available in the marketplace. In addition to our honest pricing, one of the things we pride ourselves on is our frequent and helpful communications with our customers throughout the process. Our sales manager will be calling you today to assist in your gift card redemption.
Thanks again for choosing Sherpa!
Reviewed Jan. 24, 2019
I looked at 8 transport companies and because of the reviews and the price I decided to go to Sherpa. They were 30% under everybody else. They answered their phones immediately and kept me up to date. They had the information about when the car was gonna be picked up. They were just super. The transport was completed in 24 house. It was very quick. Sherpa more than met my expectations with the timeframe and all that that they said.
Milton, thank you for choosing Sherpa. We know there are a lot of options to choose from in the auto transport marketplace and it means a lot that you trusted us to ship your car.
As you experienced first-hand, we are committed to providing the best experience possible for our customers by offering transparent pricing and communicating frequently and honestly throughout the process.
Thank you for allowing us to guide us through the process. We look forward to working with you again in the future!
Reviewed Jan. 24, 2019
We moved out of the state we were living and needed to ship a BMW SUV. I've looked into four different transport companies but went with Sherpa for their reputation and reviews. Their rep was very professional. I was provided with a fair quote and it fell in line with most of the other quotes I got. It was accurate with the final cost. The delivery was as they said it would happen. It was well-planned, and a lot of communication. The interaction I had with the delivery driver was great. The driver that picked the vehicle up was the same driver that dropped it off. The vehicle was transported at least 1,500 miles and its condition was perfect, except for the dirt.
Steven, we’re so glad you had a wonderful experience working with us. We work hard to make sure that every customer is as happy with their transport as you are with yours.
Similar to if you had driven your BMW, it's expected for cars to get dusty during transport. That's why we're proud to offer our Clean Car Guarantee which enables you to get a car wash - on us! We sincerely hope you will take advantage of this program and get your cleaned. Please feel free to call us should you have any questions.
Thanks again for choosing Sherpa Auto Transport. We hope to work with you again in the future!
Reviewed Jan. 23, 2019
I was moving and needed a transport service for my vehicle. I heard good reviews about Sherpa and when I gave them a call, they were faster than anybody else. Their people were nice. They were able to get the car to me on time and the car was in great condition upon its arrival.
It's great to hear you that everything went so smoothly transporting your car, Mario! We pride ourselves on communicating honestly and frequently with our customers and partnering with only the best drivers in the industry. We're glad that you decided to let us guide you through the process.
Thank you for your review and for choosing Sherpa Auto Transport!
Reviewed Jan. 23, 2019
Sherpa did an outstanding job transporting my Buick Enclave from Sterling Hts. Michigan to Naples Florida. I really liked getting a call with a pickup timeframe window of several hours, and then a call from the driver when he was several miles away. Also received similar calls for delivery.
Michael, thank you for choosing Sherpa Auto Transport! As your review demonstrates, communicating with customers is one of the things we do best. We want our customers to not just feel comfortable, but confident in choosing to work with Sherpa. We make this happen by updating our customers frequently throughout the transport, being transparent about pricing and thoroughly vetting the carriers we choose to partner with.
Thank you again for choosing Sherpa. We look forward to working with you again in the future!
Reviewed Jan. 23, 2019
We shipped a 2006 Mercedes Benz for 630 miles. We looked at two other companies but Sherpa was going to be slightly cheaper because they’re offering a rebate once you send in the final statement after it shipped. Also, they sounded like they could get it done a little quicker. But it ended up not being so. When we booked with them, the process was quick and easy. The rep got all the information and said they would contact us.
They couldn’t find a driver for the time that we had slotted, but it was also the holidays. It wasn’t a bad experience and we weren’t in any rush so it wasn’t a big deal for us anyway. We got emails saying they were trying to find drivers daily and then when they finally found one we then got calls. The vehicle was delivered the next night after it was picked up. The delivery guy was a nice guy. He called at 6:00 PM when he was in Huntsville. He had just dropped off another vehicle and he asked if we still wanted him to come that evening. We said yes. He said, he’d be on his way and be in about 7:30 and it was about 8:00 o’clock when he arrived. He did a good job. There was nothing wrong with the car, it looked exactly like it was when I left it.
Kimberly, thank you for allowing us to transport your car. We appreciate your patience as we worked diligently to find a carrier that met our standards for safety and professionalism. We hope to serve you again should you need to ship another vehicle in the future!
Reviewed Jan. 22, 2019
Very fine service. Pick up and delivery without difficulty. Driver very professional and courteous. Would use service again. However, would like to place entire delivery amount on my credit card next time.
Richard, we enjoyed working with you to ship your car. Thank you for the feedback on your experience and for your preferred payment method. You are not the first customer to mention that they would prefer to pay for the entire shipment up front using a credit card. Because customer satisfaction is our one priority we have now made it possible to pay the entire balance of the transport via credit card.
We are always looking to improve and our customers' thoughts are instrumental in making that happen. Should we work together again in the future, we hope you will take advantage of this new way of paying to transport your car.
Reviewed Jan. 22, 2019
I bought an SUV out of state and needed it shipped to my home in Dayton, Ohio. The dealer had recommended a certain provider, but when I checked them out, they had terrible responses from customers so I didn't use them. Meanwhile, I went online to check Sherpa and read responses from other people that have used their services. I found they have high ratings and so I dealt with Sherpa. They provided the driver of the independent company that shipped it. The company was in contact with me. They picked up the car when they said they were gonna pick it up. They even called me later that day because they wanted to deliver it that night. Since they won't be there until 12:00 midnight, I told them to deliver it at 8:30 in the morning and they delivered it when they said they would deliver it. While I had paid for an open trailer, the car came in a closed trailer. It arrived when we had a snowstorm and when they opened the trailer, the car was perfect.
However, there was another car behind it. It was a $280,000 McLaren sports car. They had to take that out and then, they got mine out. I helped them push the small car back into the trailer, then they walked around everything with me. They explained that they had walked around the car before they put it in the trailer to bring it to me.
Other than that, I had a quote of 625, and my other quotes ran from 5 to 550 range. While that wasn't a big issue, they told me that they'd take $200 and the balance goes to the actual driver. They added that when I get my information, I have to send it to them and they will send me a check for a $100. Unfortunately, the rep told me I wasn't gonna get the 100. They said they only got a 100, the driver got the other 100. Still, that is okay because my SUV was shipped on a covered trailer. From pick up to delivery, it took them a day. I've had other cars shipped to the West Coast before, and I've always had some kind of an issue, whether the driver wanted more money at the other end or they were two or three days late or they didn't communicate. This was a very pleasant experience with Sherpa. I would use their service again.
Bill, thank you for choosing Sherpa! Your feedback on your driver’s punctuality and communication is especially helpful. We will add your comments to his file so that other customers can benefit from his high level of service.
We're committed to making sure our customers have a smooth and stress-free transport experience. That's why we were happy to move $100 to a carrier in order to get your car shipped in your time frame. And you are absolutely eligible for our Sherpa Rebate. Please give us a call or check the email we sent you to find out more about how to redeem the rebate.
We're glad you had a positive experience and we look forward to working with you again in the future!
Reviewed Jan. 22, 2019
I had a good experience with Sherpa. We were shipping a car across country from New Jersey to LA. I liked speaking with Sherpa and they responded. I had a good feeling in the communication. The pickup and delivery of the vehicle were quick and smooth. The quote they gave me was accurate as well. The driver was courteous too. We set up a spot and it didn’t change. It was good. The people we interacted with on drop-off and pick-up were courteous, quick, and got the job done. I’d recommend Sherpa.
C, we're glad you had a good experience shipping with Sherpa. We’re committed to guiding our customers through the auto transport process with honesty and transparency to make it as stress-free as possible. Thank you for the great review and we look forward to working together again in the future!
Reviewed Jan. 21, 2019
My mom was spending two months in Florida and I shipped a Ford Fusion from Connecticut. I liked Sherpa Auto Transport's price and better business review over other companies. One other company was very cheap, but their Better Business review is terrible. The customer service representatives at Sherpa were fantastic and they were very informative when I called with questions. They responded and always took the time to explain things.
The only reason I hesitated was they have the payment to them and I also had to pay the driver directly. I thought that it was gonna be a pain to get a cashier's check, but it was fine and their price was competitive with the other company. Sherpa picked the vehicle up on a Friday and they said that it should be in Florida around Wednesday or Thursday of the following at the latest. My mom was down there without a car. But when I met the driver, Rick, he said, "Nah, I'm gonna be there Monday or Tuesday." It was super quick.
Getting a hold of my mom on her cellphone is hard, so the driver did a great job of getting the vehicle delivered to her because she can be a little anxiety-prone. I talked to the driver and he told me it was all good. It was great and my mom had a good experience. Rick was awesome. He showed up and was super courteous and professional. He was a nice guy. He got delayed because there was some traffic, but he really kept me in the loop. Anytime I called, he picked up right away. It was a smooth transaction.
Chris, thanks for choosing Sherpa! It's great to hear that you felt well-informed throughout the process. We thoroughly vet the carriers we work with and will be sure to note your positive experience to this carrier's file as we consider him for future transports. We appreciate that you would recommend us to others and look forward to working with you again in the future!
Reviewed Jan. 21, 2019
I needed to transport my Hyundai Sonata so I looked into five transport companies. Sherpa was very prompt in replying back. Their communication was strong. Others were slightly cheaper than what they were offering, but I still went ahead because of their assurance. The car was delivered on time, and the driver was also prompt in communication. Sherpa was good overall so I’m using their service again.
We appreciate you leaving a review, Manimaran! We strive to ensure that every customer we have the privilege of working with feels comfortable, well-informed and happy throughout the auto transport process. We look forward to working together in the future should you need to relocate your vehicle again.
Reviewed Jan. 20, 2019
I purchased a vehicle in Arkansas and I live in New Jersey. I shipped my car through Sherpa because the reviews that I got were pretty good. The quote I was given was very competitive and the guy I worked with was very professional. He made sure I understood everything and I didn’t have any surprises. They kept me informed of everything. Any changes, they updated me either by telephone call or text. I had a very good experience overall. The car was delivered a day earlier than expected. They went over the bill of lading but I didn’t see any extra damage. I was also very happy with the condition of the vehicle when it came. I'm satisfied with Sherpa. But they’re supposed to send me a gift card. I never got my gift card.
Keith, thanks for choosing Sherpa! As you experienced when we worked together, from the first time we speak to our post-delivery follow-up call, we promise to be courteous, communicative and professional. Our sales manager is giving you a call today to assist you in redeeming your gift card. We look forward to helping you again in the future should you need it!
Reviewed Jan. 20, 2019
I moved from Mississippi to Florida. I have two cars - I drove one and for the other one, my 2010 Honda Accord, I decided that it was better to have it transported. I looked at three companies and I ended up going with Sherpa Auto Transport as some of their consumer reviews have stated that they have a very good reputation. Also, they were not very expensive. Everyone in their customer service was good and during the transport, everything went smoothly. The only thing was, the driver was out here the last moment because Sherpa had difficulty looking for one. It was only on the day of the pickup itself that I knew who was gonna be the driver and what time they're gonna pick the car up. But then during the delivery, the carrier driver and I communicated very well. The cost that I paid at the very end was very accurate and it was excellent considering the service I received.
Dinpow, thank you for taking the time to leave a review! It was our pleasure to ship your car to Florida. We employ a thorough vetting process to ensure that we work with only the best carriers available. We're grateful for your patience as we worked to find a driver that met our high professional standards. It's great to hear that you had a great experience working with this carrier. We will be sure to add this to his file as we consider him for future transports. Thank you!
Reviewed Jan. 19, 2019
I was moving from New Jersey so I had to ship my car and my SUV here towards San Antonio. I went with Sherpa because of the contact and scheduling and it went well with their rep. We set up times for pick up and delivery and told them to give me a call when the vehicle is almost here. The price I paid in the end was fine. It was just about what I was quoted. Also, the driver was pretty respectful. He called me every time he was close to the area and let me know that he was in town. It was the holidays, so the transport took about a day longer because of the New Year. It was about 10 days in total. And the vehicles arrived fine. They were just as we shipped them. I've recommended Sherpa to someone.
Carlos, it’s wonderful to hear that you had such a great experience. We pride ourselves on working hard for our customers by providing them with fair pricing, frequent and courteous communication and a trusted network of drivers. Thank you for recommending Sherpa! A referral is the highest form of compliment in our eyes!
Reviewed Jan. 19, 2019
I purchased an old Mustang in California and had it shipped to Indiana. I went with Sherpa because of the timing. I called and the rep set it up. She did a good job. The quote was too high but the accuracy to the final price was perfect. From the time the driver picked it up until I got it, it took two days. On the delivery, the gentleman called and said he would be at Walmart about six miles from my house. We met in there and picked it up.
Hi Gary. Thanks for choosing Sherpa to help you ship your car to Indiana. When our company was founded it was done so with the intention of disrupting the auto transport industry. One way we do this is by offering one price and sticking to it. Since we rely on market-based data we know that the price we quote you is what it will cost to move your car.
We're so glad you had a great experience working with us. We look forward to helping you in the future!
Reviewed Jan. 18, 2019
Sherpa communication and engagement with the reps was very good. Could not ask for more. Helped me out when the actual delivery transport company called me late at night and did not speak adequate English. Your rep stepped in and communicated directly with that company’s dispatcher. I enjoyed dealing with such a professional company as yourself.
James, thanks for choosing Sherpa Auto Transport! Our commitment to our customers is just one of the things that set us apart. We promise to be with you every step of the way, from the first phone call to the post-delivery check-in, to make sure that you have the best experience possible.
We enjoyed partnering with you to ship your vehicle and look forward to working together again in the future!
Reviewed Jan. 18, 2019
I got a good quote from Sherpa to ship my car from California to Florida. I also had a straightforward and easygoing interaction with the customer service rep. The final price was a bit more expensive compared to when I shipped my car from Florida to California. But the car was delivered over a weekend instead of a week. I was late to meet the driver but he was very patient. He came four or five days early. I looked over the car, and it was in the same condition that I left them with it. It was a great experience. I would want the price to be cheaper, but it was reasonable.
D, thanks for choosing Sherpa Auto Transport. When you work with Sherpa we promise that we'll always be upfront and honest about how our pricing model works. Because we use market-based data to formulate our quotes, we are confident that the price we give will move the car in accordance with their timeline - just as yours did.
Thanks again for working with us! We hope to help you again in the future.
Reviewed Jan. 18, 2019
I was moving to another location for another project. I wasn't able to go and pick the car up and so I went online and searched for transport companies. Sherpa Auto Transport came up and I called them immediately. I had them transport my Toyota Corolla from Milwaukee to Atlanta. The quote they gave me was very good and I liked it. The whole transport took a week and the delivery guy called me an hour before he came.
Hi, Kubendran. Thanks for taking the time to leave a review! We're glad that you had a positive experience shipping your vehicle with Sherpa Auto Transport. We pride ourselves on working hard for our customers by providing them with fair pricing backed by our Price Lock Promise, frequent and courteous communication and a trusted network of drivers. Thanks for choosing Sherpa. We look forward to assisting you again in the future!
Reviewed Jan. 17, 2019
I would like to commend SHERPA Auto Transport for their excellent service in providing transport for my recent vehicle transfer from PA to Fla. SHERPA provided the service I needed, when I needed it! Your associates (Kelsey and Jesse) were especially helpful. The process from pick up to delivery was seamless. Thanks again!
Isaac, thank you so much for your kind words! The Sherpa team works hard every day to ensure that every customer we have the privilege of working with work has as wonderful an experience as you did. We make this happen by communicating frequently and honestly with our customers, being transparent about how our pricing works and only partnering with drivers that meet our high standards.
We appreciate you taking the time to leave a review and look forward to working with you again in the future!
Reviewed Jan. 17, 2019
I had a 1984 Pontiac Firebird Transported. The experience I had with Sherpa was great. From the start their customer service representatives were honest and informative, unlike some of the other companies I dealt with. They helped me plan my shipment and everything went smoothly. My shipment even was ahead of schedule! I would use this company again!
Nickolas, thank you for choosing Sherpa! When Sherpa was founded we promised to disrupt the auto transport industry by providing top-notch customer service and transparent pricing. We're so glad that you got to experience this first hand when we worked together to ship your Pontiac Firebird.
We look forward to working with you again in the future!
Reviewed Jan. 17, 2019
I recently had death in my family and had to get my uncle’s car from Florida to Maryland. The paperwork to change ownership of the car was slow, but Sherpa Auto Transport stayed in touch with me. They called once a week to ensure me that the price we had initially agreed to would still be honored. They were very compassionate about my situation. They said as soon as I told them the car was ready, they would find a driver. Each step of the way, Sherpa Auto Transport followed up with an email.
As soon as I told them the paperwork was in order, I got a call and an email within 20 minutes telling me the driver was ready to pick the car up. LMK Logistics showed up 30 minutes later. The driver was very courtesy, and I could tell he had many years of experience with loading and securing vehicles on the truck. My sister got the car within 24 hours telling her that the driver was about 30 minutes away from her home.
After the car was delivered, I received another email from Sherpa Auto Transport confirming the delivery of my vehicle and to tell me that I was entitled to a free car wash on them. I have stored the name and number of this company in my phone for future reference. I highly recommend Sherpa Auto Transport to coordinate the move of any of your vehicles. You will not experience a better class of service. Thank you so much for easing my pain due to the death of my uncle. I will be using you and recommending you to others in the future.
Suzette, we're sorry for your loss and are grateful you trusted us to help you relocate your Uncle's car. Navigating the auto transport process can be difficult and we’re glad our knowledge, friendliness and honesty helped make your shipment seamless.
We thoroughly vet the carriers we work with and will be sure to note your positive experience to this carrier’s file as we consider him for future transports.
We appreciate that you would recommend us to others and look forward to working with you again in the future!
Reviewed Jan. 17, 2019
Your services were excellent. The communications were constant, accurate and professional, so I was completely aware of what was happening at all times. If there was a minor problem, I felt that Sherpa was on top of it, and took responsibility for everything under their control. When the driver was found, I got numerous emails, texts and phone calls to alert me. When his language was a bit hard to understand, Sherpa got in the middle of it to help with communication. When I asked about insurance, Sherpa assured me it had the proper paperwork. The driver arrived at exactly the appointed hour, and showed up a day early in Texas—unbelievable. I would not hesitate to use your services again, and I have been telling my friends to consider you if they want to ship their cars anywhere. Many thanks for such a professional and hassle-free experience (not to mention a very fair price).
Lisa, thank you for choosing Sherpa! It was our pleasure to help you ship your car. What you said in your review perfectly describes our customer-first mentality - "If there was a minor problem, I felt that Sherpa was on top of it, and took responsibility for everything under their control." We're so glad you feel this way as our we strive every day to provide the best customer service.
At Sherpa, we promise to be with you every step of the way to make sure that the transport goes smoothly and is a stress-free experience for the customer. We look forward to working with you again in the future and appreciate you recommending us to your friends! A referral is the best compliment in our eyes.
Reviewed Jan. 17, 2019
We had to get our 2017 Acadia from Central Washington State back to my sister-in-law in Ohio. I signed up with a transport company, but I kept getting the runaround. I called Sherpa and the lady who answered the phone, when I talked to her the first time, told me, “This is what it’s gonna be. It’s not gonna be anything else. You won’t get dinged when we finally find a driver.” And they were true to their word. I signed up for the transport just before the holidays, but I was told that it wouldn’t be until after the first of the year before they would be able to find a driver because otherwise, there will be permit fees. That was not a problem.
It was the 2nd of January when Sherpa called me and said that they hooked up with a driver. When the car was picked up, I met the driver over one of the truck stops, away from the house because our house was hard to get to with a transport truck. I called him and he let me know when he was gonna be there. He called me within an hour to two before we got there to let me know for sure, and it was really good. It was three days after the pickup when the car was delivered. The original quote was in line with what I thought it should be, and it didn't change at all. Sherpa did a great job and their price was fair. If I need to ship another car, Sherpa is the first company I’ll go to.
Thank you for choosing Sherpa Auto Transport, Alan! We are so glad you had such a great experience working with us to ship your car. As your review demonstrates - Sherpa's customer service is top-notch. When we entered the industry, we did so with the intention to break the mold by being honest with our customers regarding the process and pricing and working only with the best carriers in the industry.
We enjoyed helping you relocate your vehicle and look forward to working with you again in the future!
Reviewed Jan. 17, 2019
I needed a transport service to ship a vehicle as a gift to a person who is based in Jacksonville, Florida. I looked at three different transport companies but I got a good feeling about Sherpa. Their customer service was good. They got the car there in two days and the recipient was not expecting it at the time. I was also expecting it for a week and a half. Their reps didn't let us know they were in the process and that would have been a good thing to know. The driver's name, his phone number, and all that information would have been helpful. Other than that, the vehicle was in good shape upon its arrival. I would recommend Sherpa.
Joseph, thanks for choosing to work with Sherpa! Due to the fluctuating nature of weather patterns and road conditions, it can be difficult to nail down exact dates regarding pickup and drop off. We do our best to push our drivers to be as specific as possible regarding timing and appreciate your patience in light of these complexities.
Thank you for trusting Sherpa Auto Transport. We hope your friend enjoys the car in Florida!
Reviewed Jan. 16, 2019
We purchased a car from a dealership in NH and needed to get it transferred to WA. The rate was comparable, if not better than other shippers. The driver was scheduled within 1 day of booking, gave us a 7-10 day delivery window, which seems pretty standard. The driver actually picked up the car that same day, earlier than expected. I wasn't there for pickup, but the driver took and provided a lot of photos of the car prior to loading.
The only thing I wished for during transit was some way to track the location. Even if it was only 1 update per day as to what State he was last in. I didn't want to bug the driver so I only called for an update once, about a week after pickup, which I found out he would be arriving early and would be here for delivery the very next day. Since he was much earlier than expected, we had to shift the delivery plans to a different location. The driver was very accommodating. Delivery took a bit longer than expected, but everything worked out great and we couldn't be happier.
Reviewed Jan. 16, 2019
There had been a fire in my apartment building in Colorado, and I had come back East and I needed to have my 2004 Honda Sedan shipped. I called Sherpa and it was all good. The customer service was great. The drivers were great too.
Hi Daniel. Thanks for choosing Sherpa Auto Transport! We pride ourselves on providing the best customer service in the industry and partnering with only the best available drivers in the industry. It's great to hear that you experienced these things firsthand when we worked together.
Thanks again. We hope to assist you again in the future!
Reviewed Jan. 16, 2019
My daughter was moving from Wisconsin to California, and we needed to transport her car from here to there so that it doesn’t do the wear and tear of her driving it all the way over there. I looked at three or four companies and sent inquiries to all of them, but Sherpa was the first to call me and they were excellent on the phone. They're very informative, easy and non-pushy. I also liked the fact that nowadays, there’s a big list that everybody uses with all the drivers, and people bid on different moves. Sherpa doesn’t charge you until they get a driver, so you know that it’s gonna happen.
We live up in Central Wisconsin, so I was looking to save some money. The rep said that if I was interested in bringing the car to Milwaukee, it would probably get a lower price so we decided to do that. Once the whole thing started going and we got the guy, he called us and he was coming in from the middle of Wisconsin as it is, so he was able to pick the car up right near where we live, without us having to go down there. I was extremely impressed with both the way Sherpa did things and the way that the Pro Express company did. The guys who delivered were very professional-looking and informative. My daughter was with us as we dropped the car off, and then everything worked just as they said it would. They dropped it off to her, and and it took about a day or two before they said they would in California. Overall, I was extremely pleased with the whole service. My daughter said that the car arrived a little dusty but it looked exactly the same.
Doc, it means a lot to us that you chose Sherpa out of the many options available in the marketplace. We love that you called us "informative" as keeping our customers well-informed and update-to-date throughout the transport process is one of our top priorities. It's great to hear that you felt this way when we worked together.
Thank you for sharing your feedback on your driver. We thoroughly vet the carriers we work with and will be sure to note your positive experience to this carrier’s file as we consider him for future transports.
Just as if your daughter had driven the car to California herself, it's expected for cars to get a little dusty while in transit. That's why we're proud to offer our Clean Car Guarantee which enables our customers to get a car wash - on us! We sincerely hope you will take advantage of this program. Give us a call or revisit the delivery email we sent you to find out how to redeem.
Thanks again for choosing Sherpa. We look forward to working with you again in the future!
Reviewed Jan. 15, 2019
We were moving our car from New Orleans to California for a vacation visit for three months. My husband had contacted several transport companies but he hadn’t gotten any response back. I contacted two and I heard from both of them. Both of them were pleasant. Sherpa offered a couple of incentives which made the difference. The quote was competitive with the other one, except Sherpa was offering $100 rebate. They were also offering a $20 rebate for the carwash which was very good. We’ve also contracted with them to return our car in March. So, they picked up the car in New Orleans, they delivered it on the day they said they would, and we were really pleased. I’m satisfied enough that I’m gonna use them again when I return the car to New Orleans.
Linda, thanks for choosing Sherpa Auto Transport. We're sorry that your previous attempts to transport your car were frustrating. We know all too well how disheartening it can be when you can't get someone to call you back. Our owner had this difficulty when shipping his car and is the exact reason is why Sherpa was founded. That's why we promise to do things differently by communicating frequently and honestly with our customers throughout the process.
It's great to hear that you were so satisfied with our level of service that you'll be shipping your car with us again in a few months. We look forward to helping you move your car back to New Orleans!
Reviewed Jan. 15, 2019
I looked up about 20 companies and looked at customer reviews. Sherpa had very good reviews. I needed to ship my grandson’s car from Kenner, Louisiana to Lakeport, Florida, and they promised to have the car shipped off on a specific day. It was picked up that particular day, and also delivered as promised with no additional fees. So, I couldn’t have been happier. I highly recommend them and if I'll have another shipment to do, I would only use Sherpa.
Melody, it means a lot that out of the many options available in the marketplace you chose to transport your car with Sherpa. We take seriously the trust that customers place in us. It's why we promise to treat each car that is entrusted into our care as if it were our own. We do this by keeping our customers updated throughout the process and thoroughly vetting potential drivers to ensure that we are partnering with only the best carriers in the industry.
Thank you again for choosing Sherpa Auto Transport. We look forward to working with you again in the future!
Updated review: Feb. 14, 2019
Sherpa Auto Transport took care of the expenses accrued during my vehicle transport. They are no longer using the driver that caused the damage, but more importantly they took care of the financial burden I initially had to handle. They stand behind their business which is rare today. I appreciate you making good on this transport. Honestly Sherpa was very good on their end throughout. They always picked up the phone and answered any inquiry I had during the process...even when I was upset. Thanks for following up with me. Thanks Tim.
Original Review: Jan. 14, 2019
I looked at quite a few transport companies and Sherpa was at the top of some of the reviews. Dealing with them had been okay for the most part except for when I got my car delivered. It was on the lower portion of their rig and the upper part came down on top of the car so it had two dents in it. The vehicle I had bought is currently in the shop being fixed. The carrier driver refunded me the money that I paid him which was 850 bucks then Sherpa said they would refund my card money as well. But I’m still out because I have paid 1,500 bucks to fix my car. Sherpa said that I would have trouble getting insurance money from them and I didn’t feel like hassling with it anymore. I’m very dissatisfied with Sherpa overall.
Jay, thank you for taking the time to update your review. We're sorry for the inconveniences you experienced as a result of this transport. In the unlikely event that damage occurs, Sherpa is prepared to work with the customer to solve any problems that have arisen. When we promise to be with our customers every step of the way - we mean it.
One thing that sets Sherpa apart from the rest is our commitment to working with only the best available carriers. As you mentioned in your review, in light of your experience with this carrier we have removed them from our preferred network.
Thank you for choosing Sherpa. We appreciate your patience and understanding throughout this process as we worked together to ensure your satisfaction.
Reviewed Jan. 14, 2019
My daughter was moving to California and she was transporting a 2016 RAV4. She called three different transport companies before calling Sherpa and we went with them because of the price and availability. The rep who helped us was great. His knowledge was very good and he tried to accommodate us and let us know every aspect of the procedure. Then, the driver came around, explained the process, and took pictures of the car. It only took them two or three days to get to California. We were flying out and the car was there when we got there. The car was a little dirty because they got into a snow storm which we understood. The cost with Sherpa was great and our experience went well. We are very pleased with the company.
Annie, thanks for taking the time to leave a review. We know there are many options to choose from and are appreciative that your family picked Sherpa to help move your daughter's RAV4.
Taking the time to evaluate your vehicle both before it is shipped and afterward is a crucial part of the process and it’s great to know that the carrier you worked with did this with you. We value your driver feedback and will add your comments to his file so that other customers can benefit from his high level of service. Thanks for allowing us to ship your car!
Reviewed Jan. 13, 2019
I got Sherpa Auto Transport to transfer a Wigo from Denver to New York. The rep I talked to was friendly and everything went well. We had to ship the car within a month. I told her we'd deposit the following week and she continued the plan. Then, she sent someone over and picked up the car. And then the next couple days, it was in New York. They were pretty good. The quote provided by Sherpa was also reliable and it was a fair price. The guy who delivered the vehicle to me was friendly too. The transport took three days from beginning to end. My front bumper and the back bumper are there, so everything was fine.
Henry, thanks for choosing Sherpa Auto Transport! It's great to hear that you found the representative you spoke with to be friendly. Consistent, clear communication and honesty are the foundation of our philosophy which is why we're committed to keeping you in the loop throughout the process with frequent updates. Thanks again for working with us. We hope to serve you again in the future!
Reviewed Jan. 13, 2019
Everything was good in my experience with Sherpa. We were moving so I looked for a transport company to ship my Range Rover. Among the 3 different companies I looked at, Sherpa was the only one that guaranteed for the vehicle to be picked up on time. Their customer representatives were efficient and they have very good knowledge of the process too. The transport of the vehicle from New York to Kansas took three days and it was faster than expected. The vehicle arrived in good condition and the driver who dropped it was really nice. Also, the original quote and the final cost that I paid was the same.
Haley, thank you for choosing Sherpa Auto Transport! We're so glad you had a wonderful experience as we strive to provide the best customer service in the industry. We do this by keeping our customers informed throughout the transport, answering any questions they have, being upfront and transparent about our pricing and only partnering with drivers that meet our high standards.
Thanks again for working with us! We look forward to helping you again in the future.
Reviewed Jan. 13, 2019
I was shipping a vehicle for myself and my son. He had a car accident, so he needed a replacement. I had a place that we had done some main storage before, so I went directly with them because they worked with me before and it always went pretty quick. However, it got to the point where I couldn't get a hold of anybody with that company unless I went through their phone system and said, “Sale”, and then I got a hold of someone ‘cause they wanna make money. Customer service was dark, so that was when I had to hunt around again. Sherpa had good reviews and they also weren’t the most expensive. They went the middle of the road and a lot of people seemed to like their transport service. I went with Sherpa and their timeline was a lot faster than what I had before with the other company.
My experience with their customer service was also very good. I was able to speak with the same person just by asking for the office he told me. It’s a mom and pop shop, which I like. They were really good, really responsive and always got back to me in a timely manner. And the trucking company that they work with, at least the one that handled us, Northwest, was great. The driver was also very professional, very quick and on time. The overall cost was very good too. It wasn’t overpriced. For the service and quickness that they got through, everything worked out fine. I’d recommend Sherpa.
Robert, thanks for the great review! We know it's frustrating when you can't get in touch with a company - that's why our small team of dedicated representatives is committed to being accessible and responsive. Providing top-notch customer service is our number priority when we help you ship your car.
We thoroughly vet the carriers we work with and will be sure to note your positive experience to this carrier’s file as we consider him for future transports. Thanks for choosing Sherpa Auto Transport and recommending us to others!
Reviewed Jan. 12, 2019
We needed our car transported from where we were to our home. We looked at another company but they were not giving us the satisfaction that we were looking for. We have been having trouble getting them to respond to us. They said that they were gonna pick up the car but they never did. So we went with Sherpa. The person who we interacted with at Sherpa was very friendly and professional. He explained everything and he was true to his word. He was very good about telling us how the process would go and he picked up the car within a few days.
Deborah, thank you for taking the time to leave a review. Sadly, you're not the first person to tell us that they've had communication issues when attempting to set up previous car shipments. In fact, our owner experienced the same thing when he tried to transport his vehicle. That's why when Sherpa was founded, we promised to do things differently. We believe in answering every question, keeping our customers updated throughout the shipping process and only working with carriers that meet our exacting standards.
We're thrilled to hear that your transport went smoothly and that you felt well-informed. Thanks for choosing Sherpa. We look forward to working with you again in the future!
Reviewed Jan. 12, 2019
We were relocating across the country and I needed to get my small SUV transported. Out of the three companies that I looked at, I had Sherpa Auto Transport do it because of the cost. Their customer service was awesome, very communicative and transparent when it comes to emails and calls. During the delivery, the carrier driver communicated okay. However, it was weird because he had someone else that would call for him, and what that person gave was often different than what Sherpa actually gave. There was some confusion that happened - Sherpa told me that the driver would be here by noon, but then the driver called at 8:00 and told me that he was already there. I was working then, so I wasn't there. But he totally accommodated and did other stuff first then he came back. What I ended up paying for the transport wasn't exactly what I was quoted, but I was okay with it. The car also arrived really dirty, but Sherpa offered a free car cleaning.
B, thank you for taking the time to leave a review! At Sherpa, we pride ourselves on our communication. We do our best to provide accurate pickup and drop off times. To do this we coordinate with many people, including the driver and his dispatch team. We always prefer to over-communicate with our customers, as we did in your case. We're grateful for your patience and flexibility regarding your delivery.
We sincerely hope you will take advantage of our Clean Car Guarantee to get your car washed free. Thanks for choosing Sherpa!
Reviewed Jan. 11, 2019
I was well satisfied with my experience. The customer service team at Sherpa gave me their number and names to call if I had any questions, and they gave me the time to expect the car. The cost of the service was good. It did take them a little longer to deliver the car because of the weather, and they explained to me the details of it. But the car was the same when it arrived. It didn’t have any damages to it. Everything was good.
Daisy, it was great to work with you to relocate your vehicle. We do our best to provide accurate pickup and delivery times and stick to them, but due to the fluctuating nature of weather patterns and road conditions, it can be difficult to nail down exact dates regarding pickup and drop off. We appreciate your patience and flexibility as we worked together to get your car delivered.
Thanks for choosing Sherpa! We look forward to working together again in the future.
Reviewed Jan. 11, 2019
I bought an antique car which needed to be transported here from the person I bought it from 1,500 miles away. I had shipped cars in the past and the transporting industry is terrible to deal with. Sherpa had good reviews so I used them. They did exactly what they said they were gonna do, picked the car up when they said they would, and delivered the car within three days. Everything went as planned so I was pleasantly surprised. Also, the price I paid was adequate and didn't change from the quote I was given earlier. Overall, it was a great experience.
Hi Dean. We know that it can be hard to trust another company after having been disappointed by others in the past and we're grateful you picked us to help you. When you choose Sherpa, you're choosing a company that values customer satisfaction above all else. We'll go the extra mile to ensure that your transport is smooth and stress-free. We make this happen by keeping you updated throughout the move, providing one price and sticking to it and partnering with carriers that meet our stringent standards.
Thank you again for picking Sherpa. We hope that next time you need to ship a car you will give us a call!
Reviewed Jan. 10, 2019
I shipped a 2018 Jeep Grand Cherokee using Sherpa Auto Transport. It left North Carolina on Sunday, and arrived here on Tuesday. It was very fast. I found Sherpa on ConsumerAffairs, and they had good reviews. They gave me a fair price and it was about what I expected to pay. The driver was a nice guy. He called me the night before, and told me what time he would be at the house in the morning. The ability to call Sherpa and reach a live person every time was just amazing compared with what one experiences these days. Blend that with their use of technology, so that they kept me informed every step along the way. They’re excellent.
Thank you for taking the time to leave a review, Susan. We're so glad not only that we had the chance to work together but that you had such a positive experience.
Our use of real-time market data to inform our pricing enables us to give our customers one price and stick to it. You'll never have any hidden fees or "gotcha" costs when you work with Sherpa.
Thank you for sharing feedback about the driver you worked with. We will be sure to update this carrier’s file so that other customers can have the same great experience you did.
Reviewed Jan. 9, 2019
We decided to go with Sherpa to transport our car. The process was easy and there was always a person at Sherpa to answer the phone (able to speak with a real person is great). We had a two day window for picking up the and a two day window for delivering the car. Sherpa met the times at both ends of the process. The car arrived in the same condition with no damage. Their services was excellent and we would definitely use them again and recommend them to a friend.
Julius, thank you for choosing Sherpa Auto Transport! We love hearing you had a great experience. Our representatives work hard every day to provide top-notch service and are happy to answer any and every question a customer might have. Thanks for referring us to others. A recommendation is the highest form of a compliment in our eyes! We look forward to helping you and your friends in the future!
Reviewed Jan. 9, 2019
After having a terrible experience with another shipping company with a world class antique automobile being shipped from California to Georgia, we were very careful to research who to use for shipping a new purchase from Arizona to Tennessee. From start to finish Sherpa Auto Transport was professional and exceeded our expectations. Pickup and delivery were both timely, the truck and trailer were of the highest quality, and the driver and his wife were both exceptional. Sherpa will be our first choice the next time we need auto transport. Thank you for a great experience!!
Peter, we're sorry to hear you had an unpleasant auto transport experience previously. Unfortunately, you are not the only one. That's why we founded Sherpa with the intention of disrupting the car shipping industry by providing excellent customer service, transparent pricing and partnering with thoroughly vetted carriers. All of which you experienced first-hand when we helped you relocate your vehicle.
Thanks for choosing Sherpa Auto Transport. We can't wait to work with you again next time you need to ship a car!
Reviewed Jan. 9, 2019
The customer service team at Sherpa was responsive and answered all my questions. The final cost was slightly less than the quote that they gave me. The delivery was ahead of time, and it took three and a half days for the car to arrive. The car was a little dirty, but it was expected. So, my expectations were met. I would use them again.
Fred, thanks for choosing Sherpa! Our representatives pride themselves on helping our customers not only how Sherpa works, but the auto transport industry in general.
Just as if you had driven the car yourself, vehicles can get a little dusty in transit. That's why we're proud to offer our Clean Car Guarantee which enables you to get a car wash - on us. We want you to be as happy with the state of your car when it is delivered as you were when it was picked up. We sincerely hope that you will take advantage of this program!
Reviewed Jan. 9, 2019
My grandson who was in the Air Force had a vehicle that was licensed in Arizona. However, Arizona wouldn't approve the emissions thing of Delaware, so Arizona wouldn't issue him another license plate. So he called and asked me if I wanted his car. I said, "Sure," 'cause I did a lot of work on it before. I knew the car real well. I called around and made some calls to other transport companies but I wasn't happy with the people I was talking with. On the other hand, I heard some good reports about Sherpa, so I called them on a Monday morning and told them what the situation was. They said they would find somebody and get back in touch with me. I told them I only had about four days 'cause my grandson flies all over the places and never knows when he's gonna be around.
At 1 o'clock in the afternoon, I got a call from Sherpa. They told me they've found somebody who would be in contact with me. Half an hour later, I was contacted me and was told that the car could be picked up whenever we're ready. The guys picked it up on Tuesday and took all kinds of pictures of it before they loaded it. Then it was delivered in my yard in Michigan Wednesday afternoon. The guy who hauled it had a nice rig and a beautiful trailer which was all clean and shiny. He took pictures of the car and waved goodbye. I hadn't even checked and he was on his way. It blew my mind how quick they were on it that we couldn't hardly be ready for them. It was an awesome experience and I couldn't be happier.
As for the quote, it was a little expensive. It was 1,200 and something so that's not quite a buck 50 a mile. But they got the equipment and were doing their thing. And there was no other way I could do this, but to fly out there myself, and try to get a temporary license. And then I'd have to drive it back, and stay at hotels. So, all in all, things came out pretty good with Sherpa. They got the vehicle in perfect shape quicker than I ever expected. They did a fantastic job and I was happy with the whole situation.
Hi David. Thank you for your grandson's service. It’s wonderful to hear that you had such a great experience. We pride ourselves on working hard for our customers by providing them with fair pricing, frequent and courteous communication and a trusted network of drivers.
Taking the time to evaluate your vehicle both before it is shipped and afterward is a crucial part of the process and it’s great to know that the carrier you worked with not only did this with you. We value your driver feedback and will add your comments to his file so that other customers can benefit from his high level of service.
Thanks for allowing us to ship your car!
Reviewed Jan. 8, 2019
This was a very positive experience and I found the staff easy to deal with by telephone, email and direct contact. The transport truck arrived as scheduled and it arrived undamaged (but very dirty). There was some problem in getting it started on the rig as the 12v accessory battery was dead but the driver was helpful and understanding. All things good!
Gordan, thanks for choosing Sherpa Auto Transport. It was our pleasure to help you relocate your Tesla. Just as if you had driven your car, it's not uncommon for vehicles to get dusty during transport. That's why we're proud to offer our Clean Car Guarantee which enables our customers to get a free car wash. We want our customers to be as happy with the state of their car when it arrives as they were when it was picked up. We sincerely hope you will take advantage of this program. If you have any questions please don't hesitate to reach out.
Thank you again. We look forward to working with you again in the future!
Reviewed Jan. 8, 2019
There was a holiday coming up and we got a certified check for this guy to pay for the car and put it in the mail. He didn’t get it for four days. A truck was supposed to pick the car up, and the driver wouldn't release it until he got that check. The driver had to go since he had other things he had to do. Then we got it set up again, and they went to pick up the car. They already had one vehicle in there, but the car was four inches too long to go in the trailer. So, they set it up again, and then it was delivered. If I ever need anybody again, I'll call Sherpa Auto.
Larry, thanks for taking the time to leave a review. Sherpa is committed to helping our customers however we can to ensure a smooth and successful shipment. We're so glad we were able to assist you in getting your vehicle transport. We look forward to working together again in the future!
Reviewed Jan. 7, 2019
Although I provided a very short window, the representatives from Sherpa helped me get my car shipped immediately. They have great customer experience and would answer phone calls whenever I have any question. From San Jose to Seattle, I received my car right the next day! The driver was also very friendly, responsible, as well as pay attention to details. I'd definitely like to use their service again in the future!
Chang, thank you for taking the time to leave a review. We're so glad you had a great experience working with us. Part of what sets Sherpa apart is our commitment to transparency. That's why we are happy to answer any question a customer has and are eager to explain how we determine our pricing and what drivers we work with.
Customer feedback is crucial so we appreciate you sharing your experience with your driver. We will be sure to update his file so that we can ensure other customers have the same great experience you did. Thank you again!
Reviewed Jan. 7, 2019
I moved from Florida to California, where my daughter lives. After looking at 6 or 7 transport companies, I chose Sherpa to ship my 2017 Honda Accord because of their ratings from the reviews of different people. My daughter made the arrangements and did it on her side in California. After the car was picked up in Florida, it was dropped off right in front of her husband's driveway in California. They took 4 days for the transport and I was very surprised how fast the carrier driver was. He also gave an estimate of when he was gonna be there. The vehicle was very good, with no scratches or dent, when it arrived. While the amount we paid was the same as the other estimates that I had been given, they gave us a $50 discount when we got here and then there was another $100 discount. We had a very good experience with Sherpa and we were happy with the service, the price, and how fast it took to get to our house.
Gary, we appreciate you choosing Sherpa after your thorough research on the other options available in the marketplace. Sherpa was founded to provide a smooth and stress-free auto transport experience - something you experienced first-hand when we worked together. We make sure this happens by guiding you through the process with frequent and honest communication, transparent pricing and only partnering with thoroughly vetted drivers.
Thank you again for working with us!
Reviewed Jan. 6, 2019
I recently moved cross-country from California to Vermont for a new job. My company was offering to move my belongings out to Vermont and so, I was in search of an auto transport company, and I came across Sherpa online. I started with about five companies and made my way down to about two. I first went through all of the reviews, and I noticed that Sherpa had great ratings. And so, I ultimately decided to go with them. I didn't have to wait too long for someone to answer the phone. I didn't have to deal with an automated machine, which was really nice. They were very attentive and communicative.
The quote didn't change at all and it was pretty fair given the distance. A lot of the other companies that I obtained quotes from were about the same, nothing too outrageous. They also offered me a military discount and another rebate, so that was really nice. I wasn't there for pick-up, but from what I know, everything went smoothly on their end. The driver was really polite. And then, from delivery, I went ahead and met that same driver. He was really flexible in terms of scheduling for dropping off the vehicle. It actually came a day earlier than I expected, which was also great. He also washed up the car and I had to pay out of pocket for it. I sent my receipt and then it was refunded to the debit card that they had on file. My car was received in great shape.
Everything went really smoothly, which was surprising. I've used a lot of moving companies to move furniture, and I had horror stories of that. So that experience with them sort of filled my fears about hiring someone to transport my car, but with Sherpa, it totally took that fear out of getting my car delivered. It was a straightforward process. It was the same driver throughout the entire drive from California to Vermont. So, it wasn't in the hands of many people. I would recommend Sherpa to other people who would need to transport a car.
Richard, it means a lot to us that you chose Sherpa after thoroughly researching all the options available in the marketplace. We know that transporting a vehicle can feel challenging - that's why when Sherpa was founded we committed ourselves to provide our customers with a smooth and stress-free shipment. The way you described your experience perfectly represents what we strive for: "with sherpa, it totally took that fear out of getting my car delivered."
We never want our customers to feel afraid or uncertain. We ensure their comfort by communicating frequently throughout the transport, working with only the best carriers in the industry, providing one quote and sticking to it and our innovative programs, such as the Clean Car Guarantee rebate.
We hope you enjoy Vermont! We look forward to working with you, and any friends you send our way, in the future!
Reviewed Jan. 6, 2019
I had the most beautiful experience with Sherpa Auto Transport. When I found my dream vehicle in California which had all the specs and that everything sounded right, I jumped into it. I was originally gonna plan to fly out and drive it back but I was not driving through all the mountains back to Georgia in wintertime. Sherpa gave me a beautiful quote. I was told what I had to pay and that was what I paid the guy got here. The guy I talked to was honest. He laid it flat on the line. He also called back to check and he gave me all the details that he can give me. I had a feel-good moment behind whatever he told me. Everything he told me was 99.99% accurate.
However, he could not solve the issue because when the driver got the vehicle here, it was stormy and raining. He had a whole lot of cars on his big old truck so he asked to meet him at another location. The delivery was not door-to-door, but it did not matter to me. Other than that, my driver was really good and I was impressed with him. I have already recommended Sherpa.
Hi Terry. Thanks for taking the time to leave a review! We appreciate your patience regarding the new delivery location. While we are proud to offer to door-to-door service, safety is our highest priority. We're glad that your driver worked with you to find a location that ensured the smooth and safe delivery of your dream car.
We really appreciate you referring others to Sherpa. In our world, a recommendation is the highest form of compliment. Thank you again for picking Sherpa. We look forward to working with you again in the future.
Reviewed Jan. 5, 2019
I called around a bunch of different places, and I was impressed with my initial call to Fran at Sherpa Auto. She walked me through the process every time. Sherpa definitely was not the cheapest place, but my confidence was inspired. We had two different contacts. There was the pickup contact in Ohio, which was my father-in-law, and then the drop-off contact, which was me.
The only glitch that we had was when the driver only gave both me and my father-in-law about 45 minutes notice before they arrived. We could have used a little more notice. I was told there was gonna be a couple different notifications time-wise of pickup time. But it all worked out. The drop-off was fine. He dropped it off, and we inspected the car. Everything looked good, and I paid him, and we were done. I would recommend Sherpa to a friend. The price that they told me was what I ended up paying, and I got a $100 rebate out of it, which I haven’t received yet, but I’m expecting it.
Brian, we know there are a lot of options available in the marketplace - we're grateful you chose to work with us. It was our pleasure to help you relocate your vehicle.
We're sorry about the short notice for your delivery. Due to the fluctuating nature of weather patterns and road conditions, it can be difficult to nail down exact times regarding pickup and drop off. We appreciate your patience and flexibility as we worked together to get your car delivered.
In our world, a recommendation is the highest form of compliment - thank you! We look forward to working together again in the future.
Reviewed Jan. 4, 2019
We're seasonal and stay in Arizona for winter but I didn't feel like driving my 2005 Mercury Marquis from Michigan to Arizona. I looked at three different transport companies and liked Sherpa's concept. Setting things up went very smoothly but the best part was the delivery and pickup. It was delivered in five days and we picked it up two days later because we were out of town. The driver was extremely courteous and accommodating when he picked the car up and when we picked it up at the delivery site. Although the car was a little bit dirtier, the condition was the same when we put it on. Their reps were excellent and the cost that I paid in the end was exactly the same with the quote that I got earlier. We're 100% content with Sherpa and would use them again.
Donna, thanks for choosing Sherpa Auto Transport! It's great to hear that you had such a wonderful experience. It's true that cars can get a little dusty in transit. Our Clean Car Guarantee, which allows you to get a free car wash, is just one example of how Sherpa goes above and beyond to ensure customer satisfaction. We hope that you will take advantage of this program and get your car squeaky clean.
Another way make sure that our transports are smooth and stress-free is by partnering with only the best carriers in the industry. Any driver we work with has to meet our high standards. The feedback you provided on your driver is very helpful as it confirms that our standards are being met. We will be sure to update this carrier's file so that other customers can have the great same experience you did.
Thanks again for working with us. We look forward to helping you again in the future!
Reviewed Jan. 4, 2019
I had a 2013 Mercedes shipped from Georgia to Texas. I looked at five different transport companies but Sherpa's price was competitive. And when I spoke to them, they seemed to be professional and on top of things so I went with them. With the initial call, I spoke to a gentleman who gave me a quote pretty quickly. They offered a $100 credit, followed up and kept in contact with me until they found someone to actually ship the car. The person that shipped it was a very nice gentleman. He did a very great job and was on time. The car arrived in the same condition that it left it. Overall, Sherpa's service was excellent. I would refer them to other folks.
Lamont, thank you for choosing Sherpa Auto Transport! It's great to hear that you had a wonderful experience. We certainly enjoyed helping you ship your car to Texas. One of the many things that set Sherpa apart from others in the industry is our dedication to customer service. Our representatives keep in touch with customers in throughout the process - answering questions, providing timeline updates, even checking up after the delivery to ensure that everything went smoothly.
Thank you for recommending us to others. In our world, a recommendation is the highest form of compliment!
Reviewed Jan. 3, 2019
I was moving and I needed a transport service company. Another company said they would take my car, and they didn't so Sherpa expedited my request. The interaction I had with their people was very professional. The customer service was great and they kept me updated. It was a great experience. The vehicle arrived 20 minutes before I landed.
Nikia, we're sorry that you had a less-than-pleasant experience previously. Sherpa was founded after our owner encountered difficulties when attempting to ship his car. That's why when Sherpa was founded we promised to do things differently. We live out this promise every day when we communicate frequently and honestly with our customers, rely on market-based data to generate our quotes and employ a thorough vetting process to ensure we only work with the best carriers available.
Thank you for choosing Sherpa. We look forward to working with you in the future!
Reviewed Jan. 2, 2019
After using another auto transport company for over a decade, and having experienced their service rapidly decline, I searched for a new way to transport my vehicles (I have 2 cars including a 52-year old Land Cruiser, and move every 1-3 years). The reviews for Sherpa were very good, but still, one never knows, and it's a bit scary to entrust your cars to a stranger. But I took a chance and Sherpa did not disappoint. Felicia, Antoine, and the kind driver were all terrific. My car was picked up in RI and delivered in ME on the agreed upon days - and it arrived in perfect condition. And for $150 less than two other bids I received from other companies. I plan to use Sherpa's services again in the next few months and for the foreseeable future.
Jody, thank you for taking the time to leave a review! We know that transporting a car can be challenging at times. That's why when we founded Sherpa we promised to disrupt industry norms by providing excellent customer service, offering transparent pricing, and working with thoroughly vetted drivers.
All our representatives work hard to make our customers feel not just comfortable, but confident in their choice to work with Sherpa. We're glad that you experienced this first hand when we worked together. We sincerely look forward to working with you again when it's time for your next transport!
Reviewed Jan. 2, 2019
I needed to move a car from Indianapolis to Florida and looked at three different transport companies. I looked at the reviews and thought I would go with Sherpa. I had a very good interaction with Sherpa's people. And when the vehicle arrived, there was no damage. Everything was great.
Janet, it means a lot that you chose to work with us out of the many options available in the marketplace. Your trust is something we take seriously. This is why we vow to only work with the best carriers in the industry and utilize a thorough vetting process to ensure that happens. We're glad that you had such a wonderful experience this time and look forward to working together again in the future!
Reviewed Jan. 2, 2019
My son was moving out west and we wanted to get his car here. It was from New Jersey to Tucson. I spoke to a gentleman from Sherpa and they were really quick at getting back. He told me what was gonna happen. The driver called and told me when they were gonna be here. Everything was laid out very clearly. Everybody was on time and did what they said they were gonna do and the time they said they were gonna do it. The car got here way earlier than I anticipated. The car actually went out a week before they had told me it was, but I could have waited the extra week if I had wanted it. But I wasn't sure how long it was gonna take to get out because other companies had told me it'd be a week or two weeks or a month so I wanted to make sure it got out in a timely manner. And so, I went ahead with the early pick-up, and they were here in three days.
The only thing about the car was it was incredibly dusty, but of course, it had driven across the country. But it was in a perfect condition. It was a really great experience. I would certainly use Sherpa and certainly refer them again. They were absolutely fabulous. And I decided to go with them because of the reviews. The gentleman I spoke to from Sherpa was great at selling the company and I thought Sherpa was a trustworthy company and it was going to get me here in time and everything intact, which they did. Also, the quote was exactly what they said it was gonna be.
Rebecca, thank you for taking the time to write a review! We're so glad to hear that you had a great experience. It was our pleasure to help you relocate your son's car to Tucson.
At Sherpa, our number one priority is customer satisfaction. That's why we keep you updated frequently throughout the process, work with only the best carriers available and offer transparent pricing. It's also why we're proud to offer our Clean Car Guarantee. You aren't the first to mention that a vehicle can get dusty during shipment. To ensure that our customers are happy with the state of their car upon delivery the Clean Car Guarantee allows you to get a car wash - on us. We hope that you will take advantage of this program!
Thanks for choosing Sherpa Auto Transport. We hope you will call us again should you need to ship another vehicle!
Reviewed Jan. 1, 2019
I purchased an Acura RL and I needed it transported for 40 miles. I was referred to Sherpa by a friend and I got their service. I had excellent interactions with the customer service and I was able to interact with them every step of the way. They called a couple of times, gave me a play-by-play, let me know exactly what was going on, as well as they gave me the shipping company's information and the driver's cellphone number. They took 4 to 6 hours to transport the car and it was in excellent condition when it arrived. They put in on the truck with a forklift, so they didn't start it, but when the driver pulled it off the truck, he jumped it, and it started right up. They got the car to my driveway with a cost that was comparable to other transports. They also have me a $100 gift card, so it was excellent as well. Sherpa is a professional, quality service. I would use them again in the future.
Lucius, thanks for choosing Sherpa Auto Transport! Sherpa exists to guide you through the process. The way you described your experience describes our service best: we interacted with you during every step, gave you the play-by-play and let you know exactly what is going on.
Thanks again! We look forward to working together again in the future!
Reviewed Dec. 31, 2018
When I was moving, I checked out four transport service companies. However, Sherpa seemed to be professional in dealing with me on the phone so I went with them. They transported my vehicle for 2,800 miles and gave me a quote that was spot on with the final service cost.
Robert, thank you for choosing Sherpa Auto Transport. We're glad that you had a positive experience. At Sherpa, we promise to always be honest and communicative - which you experienced first hand when we worked together. We can't wait to ship another car with you again!
Reviewed Dec. 30, 2018
I shipped cars six times in the past, and I would say Sherpa has been the best experience I've had. My daughter had moved to the East Coast, and her car was still in California and we needed to get it back. I decided to use Sherpa due to its online reviews. There was a kind of consumer report that I found that rated them high. Working with them was extremely easy. I filled out an online application, and I had a call within two minutes. Everything was arranged. It went exactly as scheduled and got no problems on either end. The vehicle arrived in good condition.
Keith, we are honored that you consider us working together to ship your daughter's car to be your best auto transport experience. At Sherpa, we work hard day in and day out to provide top-notch customer service. We accomplish this by communicating frequently and honestly throughout the relocation process, having transparent pricing and only working with the best carriers in the industry.
Thank you for choosing Sherpa Auto Transport. We look forward to working together again in the future!
Reviewed Dec. 30, 2018
I bought a 2002 Yukon from a friend of mine that’s in California and I had it shipped it back to Nashville. My friend called several transport companies, got all the details, and gave me the number on telephone. I used Sherpa and everybody there was really pleasant. It was a really good experience. However, I wouldn’t call two people if I ever had to do it again. I talked to two different people, one of them I talked to twice, and it was just keeping me filled in on the process, when the car was gonna ship, and when I could inspect it. They went over everything with me well.
The carrier driver was a super nice guy. He called and gave me an estimated time of his arrival and then he called back to tell me that he was gonna be about 30 minutes late because of traffic. He pulled up just about when he told me and took about 10 minutes to drop the car off. I brought him maybe a cup of coffee to the road, I paid him, and he was on his way. It all went fine and was a very pleasant experience. Everything was fine with the car and they actually paid me to have it washed. Also, the amount I paid was what I was given right to the penny. There was no hidden cost and everything was right up-front. Everything went just the way it was promised to me that it would. I was very impressed with Sherpa and I was actually shocked.
Herb, thank you for taking the time to leave a review! We thoroughly vet the carriers we work with and will be sure to note your positive experience to this carrier’s file as we consider him for future transports.
In addition to only partnering with drivers that meet our exacting standards, we also promise to be completely upfront and transparent about our pricing. That's why when you work with Sherpa you'll never experience any hidden fees or "gotcha" costs.
Thanks again for choosing Sherpa. We look forward to working with you again in the future!
Reviewed Dec. 29, 2018
I randomly looked online and Sherpa had decent reviews. I had a good experience with their reps. The transport took a little over a week, which was a little bit long because it was in between Thanksgiving but it was within the expected amount of time. My car's condition was what I expected when it arrived.
Michael, thank you for choosing Sherpa Auto Transport. We're glad that you had a great experience working with us. While we push our drivers to provide us with the most accurate timelines as possible so that we can keep our customers informed, as we did with your transport, sometimes complexities, such as holidays, can present challenges. We appreciate your flexibility and patience and are grateful you trusted us to ship your vehicle.
Reviewed Dec. 29, 2018
The driver got sick and was not going to be able to make the move date. Sherpa came through and got a drive to make the pick-up date and that driver got here a day early, everything worked out great. Good Job.
Gerald, thank you for choosing Sherpa Auto Transport. One of the ways Sherpa is different is our unwavering commitment to customer satisfaction. We work quickly and efficiently to solve for any complications that may arise which you experienced firsthand when we worked together. Thanks again for choosing Sherpa. We look forward to working together again in the future.
Reviewed Dec. 29, 2018
I contacted Sherpa on a Thursday morning to transport my VW Golf from Grenada California to Plano Texas Sherpa arranged a pickup the next day on Friday afternoon, and the car was delivered in Plano Texas (about 2100 miles away) on the following Monday afternoon. The transport driver was professional and courteous. He thoroughly and fairly documented minor road chip damage, and provided an emailed bill of lading with a link to photographs of the vehicle on pickup. The price was as quoted. Good communication during the process, and best of all no issues or problems. Recommend.
Michael, thank you for choosing Sherpa! It was our pleasure to help you ship your VW Golf to Texas. It is always a good idea to inspect your vehicle to do a quick assessment with the driver both during pickup and drop off. We’re pleased your driver did this with you. We'll be sure to note your experience with this carrier on their record so that other customers can have a similarly great experience. Thank you again!
Reviewed Dec. 29, 2018
I would like to say thank you to all involved in the transportation contract of moving my mom's car from Vegas to Virginia. The communication with Jessie was clear and detailed. Getting the car picked up went quick and the delivery was flawless. I would be glad to use Sherpa services again and recommend them to a friend.
Mark, it was our pleasure to help you transport your car to Virginia. When you choose to work with Sherpa you're choosing a company that values customer satisfaction. We strive to keep our customers informed throughout the transport process so they feel not just comfortable, but confident in working with Sherpa.
We appreciate you recommending us to others! A referral is the highest form of compliment in our eyes. We look forward to working with you again!
Reviewed Dec. 28, 2018
Best service ever! I wish every part of the move was this easy! Prompt, professional, and courteous. Franco provided outstanding service. Great company. Highly recommended. Wouldn't use anyone else for auto shipping.
Nina, thank you for taking the time to leave a review! We love hearing that you had such a wonderful experience working with us. We equally enjoyed helping you ship your vehicle. Sherpa makes transporting your car stress-free by communicating clearly and frequently, offering transparent pricing and working with only the best carriers available. We look forward to working with you again when you need to ship another vehicle!
Reviewed Dec. 28, 2018
My 2001 Lexus was in Illinois and I needed it shipped to North Carolina. I looked up around two transport companies before choosing Sherpa Auto Transport and Sherpa said they would give me $100 back on the gift card. After the $100 gift card, they were also the cheapest and the service people were very friendly and nice, so I didn’t have a reason to go any further. Everything was pretty much like the customer service reps said. The transport driver actually picked up a bit earlier and delivered on time. He called me before he picked up the vehicle and told me what time he would be there that same day, which was good.
The car was in the same condition when it arrived and the quote was exactly the same as what I ended up paying. It was only around $500 something to go to Carrollton, Texas, but Sherpa doesn’t get a lot of runs over to that area, so the cost was $200 more instead of $550. I was able to get the $100 gift card, so that made it just $100 more. The experience with Sherpa was really nice and they were very courteous.
Adrienne, thanks for choosing Sherpa Auto Transport. One of the many things that sets us apart from others in the industry is our honesty, our determination to only work with the best carriers available and our transparent pricing. When you work with Sherpa we promise that you'll never find any costs hidden in our pricing.
It was our pleasure to help you relocate your vehicle. We look forward to helping you again in the future!
Reviewed Dec. 28, 2018
I Googled the best auto transport company, and Sherpa appeared to be the best one. And when I did this little thing, it said that they were the perfect match for me to use. Their customer service reps were patient and they helped me a lot. The quote was pretty accurate, and the car got here faster than the timeframe that they said. The transport guy was pretty easy to deal with. I would recommend Sherpa to other people.
Mauricio, thank you for choosing Sherpa Auto Transport! It's great to hear that you felt our representatives were patient and helpful. We believe that an informed customer is the best customer. This is why our representatives are patient - they are happy to answer any question whether it be about your specific transport or regarding how the car shipping industry works.
Thanks again for working with us. We look forward to working with you and anyone you refer to us!
Reviewed Dec. 27, 2018
Fast and reliable service. I am very satisfied with the service I got. Customer service representative was very helpful and the driver was punctual. I received my vehicle as I have them. It's a little pricey but it's worth it.
Biruk, thank you for choosing Sherpa Auto Transport. We love hearing that you were satisfied with your experience. Our team works hard to ensure that every delivery is smooth and stress-free. It was our pleasure to help you relocate your vehicle. We look forward to working with you again soon!
Reviewed Dec. 27, 2018
I was shipping my car out to my son in New Mexico. I tried to find different agencies, and finally came upon Sherpa. The other companies couldn’t guarantee a certain time of when the car could get there. I was more happy with Sherpa because when we talked about picking up the car and delivering it, they could deliver it to my son's home. That worked out more for us, rather than having my son go to a location to pick it up. He is a police officer, so that would have been difficult for him. Everything worked out. They were able to pick it up and deliver it when we needed it to be delivered. The car was delivered right to my son's home, which was very convenient.
Felicia was the young lady that I first spoke with, and she was very helpful with me because I’m kind of technology-challenged. I did everything over my phone, and I’m not really good with that, so she walked me through all of that. The managers in the office that I dealt with were very nice. They got back to me to confirm everything. The customer service team contacted me to let me know that everything was working out, and where we were, going through the process. They had us in contact with the people who will be picking the car up. So, that was very helpful. We didn’t have to run around and wait around a long time. So, they contacted us to let us know when the driver was gonna be there. It really worked out well that way.
The quote from Sherpa was good, and it was a few dollars cheaper than some of the other companies. Sherpa said that I would get a $50 Visa card at the conclusion of the shipment, but I don't know what my husband did with the lading bill, so I don’t know if I’m still gonna get it. But I sent in the contract and the receipt that we got from the driver in New Mexico. Hopefully, they’ll give it to me. If they don’t, that’s okay. Other than that, I would definitely recommend Sherpa. I was very happy with the service.
Shelia, thank you for the review. We know it can be challenging to find a trustworthy company to help you ship your car. Sherpa was founded after our owner had his own less-than-pleasant experiences when shipping his vehicle. That's why we're committed to doing it differently: communicating honestly and frequently with our customers, offering transparent pricing and partnering only with carriers that meet our high standards.
We don't just want you to feel comfortable choosing Sherpa, but confident that we can deliver your car safely and on time. Our representatives are more than happy to answer any question you might have, whether it be the industry in general or how best to move forward with your transport.
Thanks for choosing Sherpa Auto Transport. We look forward to working with you, and any friends you refer us, in the future!
Reviewed Dec. 24, 2018
I really loved the car shipping service. My car is in the same condition it was picked up in! Excellent communication by the driver, who even delivered the car 2 days early. I would definitely use Sherpa Auto Transport again!
Shefali, thank you for choosing Sherpa Auto Transport! We’re so glad that you had a positive experience with your carrier. We vow to only work with the best drivers available and appreciate your feedback. We will be sure to update that driver’s record in our system so that other customers can have the same great experience that you did. We look forward to working with you again in the future!
Reviewed Dec. 24, 2018
Great Service and on-time delivery. I was concerned about the shipper that Sherpa lined up for me, **, because of some bad reviews on **. However, after more discussion with Sherpa about how they vetted their shippers, I decided to go ahead with the shipment. Victor of ** did a terrific job of loading up and dropping off our BMW Z-3 and it arrived clean with no damage at all. Victor was very professional and he received a nice tip. Sherpa and ** were terrific.
B, thank you for choosing Sherpa Auto Transport. We don't take our customers' trust for granted and treat each car that comes into our care as if it were our own. This is why we employ a thorough vetting process for carriers. It ensures that we only work with a driver that will deliver your vehicle on time, and more importantly, safely.
Should you need to ship a vehicle again - we look forward to getting your call!
Reviewed Dec. 23, 2018
The people who work at Sherpa Auto Transport were outstanding. The folks who answered the phone were very knowledgeable, and they got good answers to my questions. Their pricing was good and they had the availability to do it when I needed it. They delivered the vehicle within the expected time frame and it was in perfect condition upon arrival. I would call them again.
M, thank you for choosing Sherpa Auto Transport. It was our pleasure to ship your car. Our representatives strive every day to provide the best customer service in the industry. We want our customers to feel well-informed and comfortable throughout the process. This is why we are committed to communicating frequently and honestly. We look forward to getting your next call!
Reviewed Dec. 22, 2018
We were moving and we looked at four shipping companies. Sherpa was very professional so we went with them. They shipped our vehicle cross-country at about 15 hundred miles and their customer service reps were really good. They were helpful and if I needed to talk to them, they were there to talk. Also, the price that I paid in the end was the same quote they gave me at the beginning. So, it was a fair and competitive price, and the cost was pretty on par with the quality of their service. The delivery was good as well and it took about a week. The car arrived dirty, which was what we expected, but there was no damage that we could see. I’d use Sherpa again. They’re a good company and they stood by what the quote was originally. And car transport is kind of a shady business but Sherpa is not shady.
M, we’re grateful that out of the many options available in the marketplace you chose to work with Sherpa. We don’t take your trust for granted - which is why we treat each car placed in our care as if it were our own. Our representatives promise to keep you updated throughout the process so that you don’t just feel comfortable, but confident that your car will be delivered safely and on time. We also are proud to offer our Clean Car Guarantee, which allows customers to get a free car wash when their car is delivered. Just as if you had driven your vehicle on the road yourself it’s not unusual for cars to become dusty during transport. We’re committed to ensuring customer satisfaction so we sincerely hope you will take advantage of the Guarantee. Should have you have any questions about how his program works - we are always just a phone call away!
Reviewed Dec. 22, 2018
We had never used a transport service. We looked at a lot of companies and a lot of reviews. We chose Sherpa as the price was fair and they had great communications. We found other lower and higher price bids but they did not have the guarantee of price and service level. They use contract drivers like most others but they must do a good job screening as our driver was great. He kept us informed on transport progress and seemed to care about our car. Definitely would be our first choice in the future.
Cris, thank you for choosing Sherpa Auto Transport. When we entered this industry we weren’t content to do business “as usual.” We wanted to disrupt the auto transport marketplace and you described perfectly what sets Sherpa apart from the rest - our excellent customer service, honest, transparent pricing and commitment to thoroughly vetting carrier options so that we only work with the best drivers. We appreciate you leaving a review and look forward to working with you again in the future!
Reviewed Dec. 21, 2018
I decided to ship my 1987 BMW convertible from Kansas to Los Angeles rather than drive it there. My first time to ship a car so I called several transporting companies that I found on the internet. I chose Sherpa and it was a good choice! They found a driver coming to Kansas within two days and picked up the car three days after that. The driver was very conscientious and careful pointing out small defects in my car. The driver loaded the car very carefully. The car was delivered to LA two days later in perfect condition. I do recommend Sherpa!!! I will call them again!
Larry, thank you for choosing Sherpa Auto Transport! We thoroughly vet our carriers for quality and this feedback is extremely important to make sure our process is working. We’re glad everything went well and we look forward to working with you or your friends/family in the future!
Reviewed Dec. 20, 2018
You have to appreciate this is a difficult business and process. I had no hard dates for pickup and delivery from west coast to east coast so when a transporter had space I was contacted. The vehicle was picked up when specified and I was notified a day ahead of delivery and vehicle was delivered at exactly the time specified. Overall went smoothly with no problems. Sherpa was always there to answer questions and very professional in communicating. I would highly recommend them based on my experience.
Neil, thank you for taking the time to leave a review. Auto transport can certainly be challenging at times, but at Sherpa, we’re committed to making sure the process is smooth and stress-free for our customers. We make this happen by keeping you up to date on the status of your vehicle throughout the transport and thoroughly vetting the carriers we partner with to relocate your vehicle. Thank you for choosing Sherpa! We look forward to working with you and any of your friends/family you send our way!
Reviewed Dec. 20, 2018
Everyone we had contact was more than pleasant and extremely helpful. From making the reservation, to the driver who picked the car up, to the facility where the car was delivered. Every aspect was exactly how I would have wished for it to be. I recommend Sherpa without reservation and they certainly be my “go to” from here on.
Donna, it was our pleasure to help you transport your vehicle. We work hard to make sure every customer’s experience with Sherpa is as pleasant and stress-free as yours was. This happens when our representatives provide frequent and honest updates throughout the transport process, transparent pricing and thoroughly vet potential carriers which ensures we only work with the best. Thank you for choosing Sherpa Auto Transport. We promise to deliver the same high-level of excellent customer service and timely delivery of your vehicle next time we work together!
Reviewed Dec. 20, 2018
Sherpa arranged for the door-to-door pickup/delivery of a 1972 Corvette from Edmore, MI to Stockbridge, GA. Other companies said they could do it for less, but when they could not locate a driver, they increased the quote and/or asked that I take the auto to a large city -- the closest being over 50 miles away. I could not do that. Sherpa never mislead me on the price or the delivery period. I was completely satisfied with Sherpa's communication and communication from the driver. There was a one day delay in the delivery due to the driver having a mechanical failure needing repair, but he kept me informed and it was no problem.
Douglas, thank you for choosing Sherpa Auto Transport. We know it must have been difficult to place your trust in another broker after having unpleasant previous experiences while trying to move your Corvette. Your frustration with fluctuating prices and broken promises made by some brokers in the industry is something we hear all too often from our customers. As you experienced for yourself, Sherpa operates differently. We love the way you described it - we promise to never mislead customers regarding the cost or the pick up and delivery timeline. We give you one price and stick to it. The quote we provide is determined based off of real-time market value and is an accurate representation of what it will cost to relocate your vehicle in accordance with your preferred dates. Thank you for again for choosing Sherpa. We look forward to working with you again in the future!
Reviewed Dec. 20, 2018
After speaking to four other shippers, I chose Sherpa to help with our auto transport from Texas to Georgia. At my first contact with Kelsey, I felt confident that the company was customer-first oriented and valued good communication. They had all the answers to the questions I asked and their good price was a plus. Although there were delays on our side in getting the vehicle ready for pick-up, Sherpa kept in constant contact with us through email. They provided complete step-by step instructions on the entire pickup and delivery process. Delivery was "as promised" and the carrier was professional, courteous and efficient. With Sherpa we felt confident in a good transport and were not disappointed. We would definitely use them again if the need arose.
Deanna, thank you for choosing Sherpa Auto Transport. You described us best when you said that we are "customer-first oriented." We bring this philosophy into every interaction and decision we make regarding a transport. Your experience is emblematic of what we strive to provide every customer with - a smooth and stress-free transport. We appreciate your business and look forward to your call when you need to transport a car again in the future!
Reviewed Dec. 20, 2018
I did quite a bit of research online before hiring Sherpa to transport a vehicle from Oklahoma to California. I had an excellent experience from start to finish and would highly recommend both Sherpa and the driver they hired to transport the vehicle. Pickup was on time and delivery was within an hour of their initial prediction. The car wash they included once the car wash was delivered is a nice touch as the car was filthy from 2k miles of travel. There are a lot of horror stories online about unethical transport companies and I'm happy to say none of that applies to Sherpa. I would recommend them without hesitation. Their price wasn't the lowest but it was very competitive.
Steve, it means a lot that you chose to work with us out of the many options available in the marketplace. We don't take your trust for granted and promise to treat each car entrusted into our car as if it were our own.
There are many things that set Sherpa apart from the rest, but our customer-first mindset is the most important. We are proud to offer innovative programs, such as our Clean Car Guarantee, which offers a free car wash, to ensure customer satisfaction. We're so glad that you took advantage of this Guarantee!
Thanks again for choosing Sherpa. We look forward to working with you again soon!
Reviewed Dec. 20, 2018
Amazed by the promptness of the service! My 2017 Nissan was picked up on Wednesday, about 4:00pm GA time in Midland, GA It was delivered to my son in Fresno, CA about 5:00pm on Friday. The overall cost was $1,545, no ups no downs, no surprises. No damage and no excuses. Compare this to the ** who wanted $6,845 and promised delivery in about 30 days. I highly recommend Sherpa.
Charles, thank you for choosing Sherpa Auto Transport! Sherpa was founded to disrupt the auto transport industry by providing excellent, prompt and courteous customer service. You experienced this for yourself when we worked together to relocate your Nissan to California. We appreciate you recommending us and look forward to working with you again in the future!
Reviewed Dec. 20, 2018
The total transaction was positive from beginning to end. The customer service representative we contacted answered all of our questions, she called to make sure everything was in order, the driver who picked up the car was professional and polite, the vehicle was delivered ahead of schedule with no damage.
Betty, thank you for taking the time to leave a review! Our representatives are more than happy to answer any question you might have. We want our customers to feel educated on how the auto transport process works so they can feel confident in choosing to work with Sherpa. We appreciate you choosing Sherpa Auto Transport and look forward to working with you again in the future!
Reviewed Dec. 19, 2018
Excellent service. Woman who contacted me provided a very detailed explanation of the auto shipping process, pricing, etc. We had originally gone with another company which quoted a very low price. That company kept telling us they had a truck available to transport our car, and then nothing ever materialized. We contacted Sherpa last minute, and they explained that our car was quoted too low and no truck would pick up since both our pick up and delivery were in remote locations. Sherpa found a different truck in two days and the driver was absolutely wonderful. Great communications on all ends. Extremely happy, and would definitely use Sherpa in the future.
Hi Nancy. Thank you for taking the time to leave a review! Here at Sherpa we don’t just want to help you move your car. Our representatives want to make sure that our customers understand the ins and outs of the auto transport process so that you can feel not just comfortable, but confident, in choosing to work with us. Too often we hear from customers what you experienced first-hand, a disappointing previous experience that was riddled with poor communication and falsehoods. We are committed to disrupting this industry trend by providing honest, market-based pricing, partnering with carriers we know will treat your car as if it were their own, and keeping you updated throughout the transport. Thank you for choosing Sherpa Auto Transport. We look forward to working with you again in the future!
Reviewed Dec. 19, 2018
My experience with Sherpa was smooth from my first phone call to them. I had lots of questions and they answered all of them with clarity and patience. Doing business with them was very easy overall and the pricing was reasonable. I also had a positive experience with the driver, who kept in touch with me during the transport. Plus it took only 5 days to get my car cross country! I’d sum up my experience with Sherpa as professional and friendly with excellent customer service.
Pam, we love hearing that you describe your experience working with us was “smooth.” A flawless, stress-free transport is what we strive to provide for every customer. We make this happen by guiding our customers through the process with frequent and helpful communication, honest, transparent pricing and working only with carriers with the best reputations. Thank you for choosing Sherpa Auto Transport! We look forward to working with you again in the future.
Reviewed Dec. 19, 2018
5 Stars for my experience Driver contacted me when he was suppose to. Was cautious and prompt. He delivered my car to its destination on time and without a scratch. I will use this auto transport every time I need this service.
Thomas, it's wonderful to hear you had a five-star experience working with Sherpa! It was our pleasure to help you ship your car. Our dedication to customer satisfaction is what sets us apart from the rest and ensures that our customers will have stress-free auto transport experience. We look forward to working with you next time you need to ship a vehicle.
Reviewed Dec. 19, 2018
Sherpa team is truly professional. After I paid advance, ** picked up & delivered my car as per schedule without any damage. Customer service is accommodative, suggested schedule as per my need, offered competitive price, provided updates throughout. Nice job guys. Will recommend to my friends and peers.
Sai Veera, thank you for choosing Sherpa! We appreciate your feedback on your experience with your chosen driver. We thoroughly vet each carrier we work with and are glad to hear that our process is continuing to prove successful. We will be sure to update his record to reflect your positive comments. Thanks for recommending us to others - referrals are our favorite type of compliment!
Reviewed Dec. 18, 2018
I trusted Sherpa to pick up my classic Studebaker Champ truck despite the fact that I could not be at either end of the shipment, but would have to trust that they found a good driver. Well, the truck arrived exactly on time and, despite the mid-winter shipment, was in perfect shape. Thanks much, Sherpa!
Jim, we are grateful you chose Sherpa to transport your Studebaker Champ truck. The auto transport process can often present challenges, but we are proud that we were able to make this process easy for you, as we do for all our customers. Thanks for choosing Sherpa! We look forward to working with you again in the future.
Reviewed Dec. 18, 2018
My vehicle was transported from Brunswick, GA to Tucson, AZ. A transporter was found that was able to meet our tight timetable. Everything went smoothly and the vehicle was delivered on time and without any damage. I highly recommend Sherpa for vehicle transport.
Dave, thank you for choosing Sherpa! Sherpa was founded to disrupt the auto transport industry by making the shipping process smooth and stress-free. You experienced this firsthand when we helped you relocate your car to Arizona. Thanks again for working with us. Should you need to transport another vehicle in the future we look forward to getting your call!
Reviewed Dec. 17, 2018
My daughter is in the Marines back at Quantico, Virginia and she needed a car. I looked at one other company and I saw the reviews. Plus, my maiden name is Sherpa so I thought it was meant to be so I went with them. I shipped her a Jeep Patriot from Elko, Nevada and it took four days, which was quick. When the vehicle arrived, the vehicle was dirty traveling that time of the year but the condition was fine. The cost was reasonable and the service was very appropriate. Also, the main person in their office, the dispatch people and the driver were all great.
Ilene, we are grateful for your daughter’s service. It was our pleasure to help you relocate her vehicle to Virginia where she is stationed. Just as if you had driven her Jeep from Nevada, cars can get dusty while in transit. That’s why we’re proud to offer our Clean Car Guarantee which enables your daughter to get her car washed with Sherpa covering the cost. If she hasn’t taken advantage of this program, please reach out so we can assist in making this happen! We want her (and you) to be as happy with the state of her car at its destination as you were when it was picked up. Thank you for choosing Sherpa Auto Transport!
Reviewed Dec. 16, 2018
Danielle, my daughter, is newly-married and has a brand-new baby. Her husband is in the Navy, so he stays in Chula Vista. This is the initial move for them and she and the baby are joining him. I researched online and keyed in “best auto transport”. Sherpa always showed up in the top three on all the search engines. A customer service rep emailed me a couple of different times about the next steps and she was great. I was very pleased with the quote and she assured me that it wouldn’t change, and it didn’t. I shipped a ’13 Sentra from Alabaster, Alabama and I was told that it would arrive sometime between the 27th and the 30th of November. It got there and was dropped off on the 27th which was not bad. I appreciate everything that I was told actually coming to fruition because typically, it’s different. Everything that she told me was exactly how it happened so, I was grateful for that.
Virginia, thank you for choosing Sherpa Auto Transport to ship your Sentra to your daughter. We are thankful for your son-in-law’s service and the sacrifices your family makes for our country.
We want every customer to have a positive auto transport experience and we work hard to make that happen. One of the ways we do this is by sticking to the original quote we give you. When you work with Sherpa you will never encounter any last minute “gotcha” costs or hidden fees.
Thank you again! We look forward to working with you again in the future.
Updated review: Dec. 13, 2018
It turns out there was a simple explanation for a problem that came down to a lack of communication. The fact that the company responded so quickly to my comments is an indication of the of their usual concern and respect for customer service. As for the bottom line, should the need arise to ship another vehicle in the future, i wouldn’t hesitate to use Sherpa.
Original Review: Dec. 12, 2018
I did my homework, noted the excellent reviews and decided to ship my 2009 Honda Civic from Portland to Santa Barbara using Sherpa. The people I talked to over the phone were courteous, knowledgeable and professional. My car was picked up yesterday and, from all indications, should arrive on time with no damage. My problem is with your so-called "transparent pricing." The rep I first talked to over the phone quoted me a price of $685.00, period, with no add-ons of any kind. He said there was a required $250 deposit and the remainder of the bill was due upon vehicle delivery. "Fine," I thought, "reasonable price and a simple procedure. All I have to do is tell the person on the other end to have 435 dollars ready."
A few days after this interaction, I get an e-mail from Sherpa stating a payment of $146 dollars had been processed and that everything was good to go. This was almost immediately followed by a second e-mail stating that the remainder of the total fee would be $550, due upon delivery. Crunching the numbers makes it appear, with credit for the deposit, the total cost comes to $800.00. And what does the 146 figure mentioned have to do with anything? I'll be the first to admit I may be missing something, but I find the pricing system something somewhat short of "transparent." My car hasn't been delivered yet, so I'm considering this whole episode as a work in progress.
David, as you experienced firsthand, we care passionately about our customers and their transports and work very hard to get it right. As soon as we realized we didn't communicate clearly regarding our pricing, we immediately reached out to make it right and clarify. It was our pleasure to help you ship your car. We look forward to working with you again in the future!
Reviewed Dec. 10, 2018
I needed to ship my car to my son's place and I liked the online reviews for Sherpa. Their reps were very pleasant and effective. The transport took five business days and the car arrived in good condition. I would recommend Sherpa.
Sanjay, thank you for choosing Sherpa Auto Transport! Our team works hard to make sure that every vehicle transport goes as smoothly as yours did. We accomplish this by communicating honestly and frequently with our customers, offering transparent pricing and utilizing a thorough vetting process to determine the best carriers. We appreciate you recommending us to your friends and family. We look forward to working with them and you in the future!
Reviewed Dec. 9, 2018
The vehicle I had and the way of me towing it wasn’t gonna work. It's a piece of crap Ford and I had to ship it from New Mexico to Phoenix. Sherpa was the best deal, so I went with them. Their reps were very good and they were on the ball. They were calling and keeping me informed, and I enjoyed the ease of talking to them. If I had a question, they had an answer. The quote they gave me was good as well and it was exactly what I paid. The cost was also up to par with the quality of their service. It took a day for them to deliver my car and I’d suggest Sherpa to anybody.
Thanks for leaving a review, Christopher! We pride ourselves on our excellent representatives who work hard to not only inform the customer of the status of their vehicle throughout their transport but also educate our customers on how the process works. We consider referrals the highest form of compliment - thank you for recommending us to your friends and family. We look forward to working with you again in the future!
Reviewed Dec. 8, 2018
From the beginning to the end, Sherpa Auto Transport has been amazing! They truly went above and beyond for our family. At first, I was incorrectly quoted a price, but they quickly corrected it and decided to give me an even better deal for the mixup so that I could stay within the amount I had originally budgeted for this move. The car was delivered within 4 days! (with zero damage, of course) They even called to make sure everything went smoothly. I will be using this company again!
Miranda, one of the many things that sets Sherpa Auto Transport apart from our competitors is our deep seeded commitment to doing right by our customers. When we make a mistake, as we initially did in your case, we are quick to correct and learn from our mistakes. The Sherpa promise is to be with you every step of the way - from the first phone call to the post-delivery check-in. We’re glad that you experienced this first hand when you allowed us to move your car. Thanks for choosing Sherpa. We look forward to working with you again in the future!
Reviewed Dec. 6, 2018
I needed to have a personal car, a 2000 Honda, delivered out to the West Coast over a distance of 2,400 miles from coast to coast. I looked at eight transport companies before selecting Sherpa Auto Transport. I went with them due to their online reviews and one of the reviews that I read was from ConsumerAffairs. The representative of Sherpa was really good. My interaction with him was very simple and he explained all the details very well. I told him what I needed and the price range and dates that I was looking for.
The quote that I got from Sherpa was reasonable. It came within the average of the other companies I sought out and the final cost was right on. The driver was accurate with the time. He came and picked the vehicle up and dropped it off as scheduled. Photos of the car were taken before it left, then the car was examined to match against the photos when it arrived. Afterwards, someone reached out to me to ask if everything went okay and I responded in the affirmative. I am very satisfied with my experience with Sherpa.
David, it was our pleasure to help you transport your car. It means a lot ot us that out of the many options available in the marketplace you chose to work with with Sherpa. You experienced first hand what sets our company apart from the rest - polite, professional and courteous representatives and our promise to offer fair pricing and keep you updated throughout the process. Thanks for choosing Sherpa Auto Transport. We look forward to working with you again in the future!
Reviewed Dec. 5, 2018
First time relocating for work and Sherpa made the experience less stressful. Super easy to schedule and connected me with a great driver. Price was consistent with other providers but the customer service was incredible.
Matt, we love hearing that we made your auto transport experience less stressful. Sherpa Auto Transport exists to ensure smooth vehicle relocation for our customers by providing excellent customer service and transparent, market-based pricing. It is our pleasure to guide you through the process. Thank you for choosing Sherpa!
Reviewed Dec. 5, 2018
I looked into three transport companies before finally going with Sherpa. The others didn't call me back. They don't have a phone number that is valid and have no office. They're a bunch of crazy people. But the rep of Sherpa answered the phone on the first try. He responded and came back with a quote and a valid date. He did everything that he was supposed to do and was extremely confident. Their paperwork was also exactly what he said on the phone. It was unbelievably a good experience.
Their quote was a bit more than we had paid in the past. But it was more in season so we took that into consideration. In the end the price was exactly what they quoted. The delivery driver called me and I met them on the side of the road. Transporting a car is a very unstable process normally. To me, they're brokers and they place it with drivers. But I have absolutely no complaints with Sherpa. They also did a follow-up phone call to make sure everything went well.
Carol, thank you for choosing Sherpa Auto Transport. We know that the auto transport industry doesn’t always have the best reputation. This company was founded with the intention to disrupt the auto transport industry by providing excellent customer service. We fulfill this promise every day by communicating with our customers throughout the process to keep them as informed and educated as possible.
Our pricing strategy is another way that we are unique. The quotes we provide are based off real-time market data so that we can ensure your vehicle will be picked up in accordance with your timeline and delivered safely. This pricing model allows us to give one price and stick to it.
We’re so glad that our efforts to give you a stress-free transport experience were successful. Thank you again for allowing us to move your car.
Reviewed Dec. 1, 2018
Sherpa contacted me promptly when they found a Shipper for my car and the shipper was at my door within 5 minutes of the stated pickup time. He was courteous, professional and speedy! The shipping team was leaving CT that evening to get ahead of the approaching snow storm. Twenty fours later the car was delivered to Arkansas as promised. Sherpa guided me through the whole process with ease and confidence in their service. After the delivery, Sherpa guided me to obtain the delivery confirmation from the shipper to complete the transaction so that I could apply for the rebate. I would recommend Sherpa to family and friends!
Cheryl, Sherpa was founded to disrupt the auto transport industry by providing courteous customer service and honest pricing. We’re glad that you experienced what sets Sherpa apart from the rest firsthand. Thank you for sharing feedback about the driver you worked with. We will be sure to update this carrier’s file so that future customers can have the same great experience you did. Thank you for recommending us to others! A referral is the highest form of a compliment.
Reviewed Nov. 30, 2018
I had high hopes for this company after reading all of their good reviews online, unfortunately that was not my experience with them. After setting up a date with them to pick up my car, my info somehow fell through the cracks (as they put it) and my car was never picked up or was I contacted. I had to leave with my family for the East coast with my car still on the West coast!!! When I finally reached someone at Sherpa they apologized profusely, but couldn’t get my car scheduled to be picked up until almost a week later! There was no financial compensation on their part either! I definitely would not recommend this company! :(
Galia, thank you for taking the time to write a review. While we are disappointed that we did not live up to your expectations, we value your feedback as it is a crucial part in helping us continue to improve. We have already made important process improvements to prevent your situation from happening to future customers. As you can tell from reading our reviews, we care passionately about our customers and their transports and work very hard to get it right.
We accept full responsibility for your car not being shipped in accordance with your timeline. As soon as we realized our mistake, we immediately applied our entire broker fee plus additional funds to subsidize your transport by over $400. These funds were used as a further incentive to induce a driver to transport your vehicle immediately. We were successful and fortunately we quickly found a qualified driver.
We have attempted to contact to you several times by phone and email to discuss financial compensation beyond the $405 subsidy that we already paid to have your car moved, but unfortunately, we have not yet been successful. Please reach out so we can make this right.
Reviewed Nov. 29, 2018
I talked to a lot of transport companies and everyone that refused to ship the vehicle that I bought in Pennsylvania was terrible. When I finally talked to Sherpa, the lady was very honest and told me upfront that it would cost a little bit more, but she explained the process. They were also the only company that had good reviews. It was a little bit more expensive than I had planned on paying, but I was very happy with the experience. And everybody I talked to was all very nice and polite.
During the process, I hadn’t closed the deal for the vehicle yet. But Sherpa was ready to go and I had to hold them back two or three times from shipping the car to Louisiana where I live. They worked with that and they were very cordial and gracious. They were on top of their game and as soon as I gave them the go, they went ahead. They picked the vehicle up on Friday evening, and they told me it will arrive on Tuesday or Wednesday. They drove it over the weekend and I actually got it on Monday. It’s a 20-something-hour drive and I couldn’t ask for a better experience. I would highly want everybody to find Sherpa and go with them versus some of the ones that are not getting good feedback.
Kevin, we’re sorry that you had such negative experiences interacting with other companies previously. We know firsthand how frustrating it can be to find a trustworthy and responsive auto transport broker. Sherpa was founded after our owner had his own unpleasant experiences shipping his vehicle. That’s why we work hard every day to defy industry expectations by communicating frequently and honestly with our customers and providing one quote and sticking to it. When you work with Sherpa you’ll never find any last minute price hikes or hidden fees.
Thank you for recommending us to others! We look forward to working with you again in the future.
Reviewed Nov. 28, 2018
I have a Toyota Yaris, which is a very small, light car that's not very great for highway driving, and I didn’t wanna drive it long distance from Chicago to Washington, D.C., so I needed a transport service. I did my own personal search of transport companies and I followed up on the leads that my sister sent me. But I went to ConsumerAffairs and I prioritized those brokers. Sherpa is on the second spot on ConsumerAffairs, so I felt pretty good about that. I also looked at the Better Business Bureau.
Communication was very easy with Sherpa and I liked how they communicated. They gave me a very good price too. I received lower quotes from other companies, but I didn’t have as much confidence in them. I would rather pay more and feel better than pay less and be nervous. I was already nervous because it was a lot of money and it’s my car, and I didn’t know how things were gonna go. Sherpa said that I would get $50 if I sent in certain documentation which I already did. They told me it would take a couple of weeks for me to receive the rebate check. So I’m still in that waiting period. But even if I don’t receive the rebate check, their quote was comparable to another company that I was seriously considering.
Sherpa contracted with the driver for the pickup, but I was hoping to have time to really look into that person. But everything happened so quickly. At that point, I just had to trust what Sherpa was telling me that they very carefully vet their drivers. It was a bit of a leap of faith, but because I’ve looked into Sherpa, I just hoped they did what they said. The pick up was a very easy process. The driver communicated very well with me and he let me know when he was 20 minutes away. He showed up and he was very courteous and nice. I was still in another city during the delivery but my family was here to get the car. They said the driver was similarly communicative. They knew when he was an hour away, so they were ready for him.
I’m perfectly happy with Sherpa. It’s an expensive service moving just one car. But on the other hand, my sister and my niece drove the car from Georgia to Chicago for me, and they had an overnight stay somewhere because they didn’t wanna make that drive in one day. By the time they added in the costs for the gas and the overnight stay, the total turned out to be more expensive than the transport service to have somebody drive it back. So, Sherpa was actually less expensive for me than to have family members do it.
Reviewed Nov. 28, 2018
Sherpa did a great job picking up our car and delivering it to us the next day. We were surprised how quickly we got the car. We had no worries or concerns. The car arrived in perfect condition. The driver was very nice and drove through a lot of bad weather.
Reviewed Nov. 28, 2018
Car was shipped without any problems to the car. Dave, the driver did an excellent job and was very careful. He ran into some bad winter weather and had a breakdown with his truck. Even with that, he managed to get to us in a timely manner. Good job through and through.
Reviewed Nov. 27, 2018
Sherpa Auto Transport was affordable, reliable and I would definitely recommend them to anyone needing to have their vehicle shipped. The entire process from start to finish was smooth and easy. From the customer service reps to the drivers I felt totally safe and comfortable with the entire experience.
Reviewed Nov. 27, 2018
After doing some research on the internet and speaking with a few people at Sherpa, I was more than impressed with their professionalism than others. My impression of their reps was excellent. The transportation company they booked was just good to fair though. The overall process could be improved, but I understand from a business perspective how difficult it is to broker a spot price. Sherpa was very good on price though. The initial quote was exactly what I paid. In fact, I believe that Sherpa absorbed the additional 50 bucks when the price changed from the transportation company. We go back and forth between Florida and Pennsylvania and plan to use Sherpa again. I would recommend them to someone who has the proper expectations and knows the business model they’re getting into.
George, thank you for choosing Sherpa Auto Transport. We strive to always provide the best experience for every customer we are privileged to work with. Unlike others in the industry, we stand behind our pricing and prefer to subsidize your move with our own money rather than asking you to pay more than we quoted you. We don’t just want to ship your vehicle - we are committed to ensuring that your experience is a positive one and are willing to put our money where our mouths are as proof. We look forward to working with you when you’re ready to ship your car back to Pennsylvania!
Reviewed Nov. 26, 2018
Sherpa did a great job for us! We were absolute newcomers to shipping a car, and found the phone representatives to be informative, helpful, thorough and good with follow up. While working to locate a driver for the vehicle, Sherpa communicated with us daily. Our driver, who was courteous and careful with our car, arrived promptly and delivered the car to its new home in Seattle promptly. This was an easy transaction, which we really appreciated. We thought the shipping price was fair, especially considering what it would have cost us to drive the vehicle, stay overnight, fly home, etc. Thanks for a good job!
Reviewed Nov. 26, 2018
I inherited a car, so I needed to send it from Arizona to Pittsburgh. I looked at 2 other companies and Sherpa didn't have the lowest rate, but it seemed like they were better organized and they've got reviews. They also said they would line up a driver as soon as possible, whereas other companies, it was more like the week before or something. So, it was gonna be around Thanksgiving and I just didn’t want to work around with that. Sherpa was awesome. They didn't change the rate or hold back on giving me an estimate before they found a driver, whereas other places won't give you an estimate until they find a driver. They’re more streamlined so I know that I probably paid them a little more than I would have otherwise.
I heard from them the day before the delivery. I got an email that they had picked up the car. They talked to my dad about the pickup because I wasn't gonna be there. However, although I didn't mean to be rude, I have a policy where I don't answer calls from people from numbers I don't recognize. But that number was from Cleveland, and I knew they were taking the car to Cleveland first because that is where the transport company is headquartered. I answered his call, and I missed him, and then he sent me a text that just said, “Call me back,” but he didn't say who he was even though I was pretty sure who he was. And then he called me back right away. If I have any feedback, it would be like when you talk to them, maybe their manners can be better. I kind of understand so it's okay. But if that had happened to my dad, that would probably wouldn't have been good.
Also I wish they were cheaper. I have to do this rebate. I hate rebate. It's like hassle. They know that I got the car. I’m thinking it would be awesome if they would just do it, so I didn’t have to file paperwork. Like when they coordinate the price, they did mention the rebate of $50. And then, when I got, like after I got on the phone with them and then made all the arrangements then I find out that it’s a $50 that I can get rebated. So, it would have been better if they just knocked the $50 off, which is what they quoted me originally. But it was in a phone call, so I have no proof that the estimate I was emailed had that extra 50 in it. Nevertheless, the shipping process was really simple and a lot faster than I thought it would be. The car arrived fine, and there was no damage. Everyone I dealt with was nice.
Hi, Lauren. Thank you for taking the time to leave this thoughtful review. We’re committed to ensuring our customers have a positive experience which is why we proudly offer our rebate program. The Bill of Lading is a crucial component to the auto transport process and it is vital that as a customer you receive one upon pickup and delivery. The rebate serves not only as a way to improve your experience as a customer, but also as an opportunity to remind customers of the importance of collecting the Bill of Lading. Furthermore, mailing in your Bill of Lading, a requirement to get the rebate, allows us to evaluate the carrier and determine whether or not to continue to keep them on our preferred network of drivers. We are committed to only working with the best in the industry and having the Bill of Lading in hand to evaluate is a pivotal part of our continued improvement. Thank you for your patience and understanding. We look forward to working with you again in the future.
Reviewed Nov. 25, 2018
I relocated out of state and looked up about 30 different transport companies. Sherpa had the best quote out of all of the quotes. Everything went off without a hitch and everybody was really professional. The reps told me exactly what to expect, what time the car was gonna be there, and exactly what to expect. It was seamless. The final cost of the service was a lot lower. My original quote was around 1,195, but they came in around 850. The transport took about five days from beginning to end and they really worked with my schedule because I wanted the vehicle in as soon as possible. Winter has hit and it was coming to Illinois. I wanted it before the snowfall and I got it. The vehicle was exactly as I left it, which was a great sigh of relief.
K, it means a lot to us that after your thorough research on all the available options in the marketplace you chose to work with Sherpa Auto Transport. We do not take your trust for granted and promise to treat every care we are privileged to transport with the utmost care. As our name implies, we promise to guide you through the process every step of the way - making your auto transport experience as easy and stress-free as possible. We love hearing we accomplished this while helping you!
Reviewed Nov. 24, 2018
I needed a car transferred from the east coast to the west coast. I looked at four transport companies and chose to go with Sherpa due to the reviews and the information they provided on their website. The Sherpa reps were very nice and answered all my questions. The driver told me I could’ve put stuff in my car, and Sherpa said I couldn’t. But other than that, everything was terrific and their price was fine.
When we were going for a quote, I wanted to meet them in a parking lot of a grocery store that was literally three miles away, but that would have cost me more money because it was a different zip code. So instead of driving three miles to meet them in a parking lot that was empty, I went nine miles to go to a grocery store parking lot. It was weird. I don’t know what services they used to figure out their pricing. Because my zip code is a Phoenixville zip code when I actually live in Valley Forge, it was a little confusing. I’m sure there are other areas in the country where people live in a town but their mail is delivered from another town. I wish they had a map they could have looked at where I was versus where they wanted to pick the car up. That was my only issue. Other than that, the experience with Sherpa went very smoothly
Reviewed Nov. 23, 2018
What an incredible company. I read so many horror stories about cars not being deliverd for days on end or damaged, no communication etc. FEAR NOT!!! Sherpa is the best!!! Not only did they pick up our 2 vehicles exactly when we asked, but also delivered them the day we asked, early and the driver waited for US to get there. He was as nice as can be, friendly, courteous, polite and professional. I will absolutely use them again and recommend them to anyone that needs car transport!!!
Janice, we’re so glad you had a wonderful experience working with us. We work hard to make sure that every customer is as happy with their transport as you are with yours. One of the ways we do this is, as you described, keeping in constant contact with the customer so that they feel informed and up to date on the status of their vehicle. We are also committed to only working with the best carriers. Thank you for providing valuable feedback about your experience with this driver. We will be sure to add your comments to his file so we can continue to partner with only the best carriers. Thanks for sharing our name with others! A referral is the highest form of compliment.
Reviewed Nov. 23, 2018
We moved from New York to Nevada and we shipped two family cars. I looked at four other transport companies, but I used Serpa Auto Transport for the customer service that I received over the telephone and how quickly I downloaded the contract. I was given enough time to look them over before I had to sign. They gave me a quote that was good for 90 days which I appreciated because at the time we didn’t have a closing date on our home. Their liability insurance and what it covered on top of my car insurance that was very thorough in taking pictures and documenting the car when taking it and did the same on the receiving end. We knew it cost a lot of money and it averaged about $1,500 a car, but the cars went 3,000 miles, so, compared to other companies that were a couple of hundred dollars less, their insurance and their pickup and delivery were not as precise as Sherpa was.
The two gentlemen that I spoke to were very helpful, nice, and professional. I initially set up with Ty and he took all of my information. The reps lived up to what they said and they didn’t charge my car until the cars arrived, with my deposit. They were also on time picking the cars up. John, one of the supervisors out in Nevada, followed my cars all the way across the country and tracked them from stop to stop. He set up to meet us at the storage facility, so we were able to drop our cars off right at the storage facility and not to have them dropped off at a third location and then drive them to where we had to leave them until we moved out there. It was a pleasurable experience from beginning to end. My cars arrived in one piece, and I was very happy about that.
Reviewed Nov. 22, 2018
I got a new car, and I wanted to send the old car, an 11-year-old Volkswagen Passat which had only 39,000 miles on it, to my son in New York. I looked at three or four different transport companies and Sherpa had the best reviews, so I went with them. Sherpa emailed me and called me, and I was impressed with how quickly they got back to me. Also, they seemed to understand what I was going for. Although I didn’t wanna spend a fortune, I also was not looking to go with cheap and have it affect the car. I told them when I wanted to ship it, and they asked me if I could move up the original date that I chose for a day or two, and I said I could. They asked me if I would be willing to wait a couple of days and I said I would, too.
However, I didn’t hear from them afterwards, so I called them and asked what the situation was. They said they were going to get back to me as they were just in the process of looking for a driver, and that they should have a driver within 24 hours. When they found a driver, they got back to me and told me they would ship the car within a day or two, which was exactly the time frame that they had offered. I had said I would be willing to go on an open transport, but they couldn't get one, so they sent a closed one. Then they called me and said they were gonna foot the price difference.
The driver came right to the door when he picked up the car and he spoke with us. He was wonderful. He had a huge tandem truck with him that took up half the street. He got the car, examined it and took pictures. I also took pictures. Two days later, they brought the car to my son right to his door. My son observed that it was in perfect shape and then gave the driver the cash. I had given Sherpa a check originally, and they gave the driver the cash that was due to him. The final cost of the service was exactly what Sherpa told me it would be. I had to give them $275, which I did, and my son had to give them $400. We were supposed to get a $50 gift certificate back, but my son never filled it out. He was entitled to it only if he sent them the bill. Later on, Sherpa sent me a follow-up email asking me what I thought of their service. I thought it was excellent.
Reviewed Nov. 21, 2018
We were transporting a car 1,100 miles and I wanted a 5-star company. I looked into 3 companies and I felt Sherpa's customer service was excellent. They were easy to talk to on the phone from the get-go. They were straightforward, clear and easy to understand when I asked so many questions about anything. Plus, they gave me a fair quote. I like also the fact that the ratings for their drivers were of a higher standard than what was recommended for the industry. The pickup and delivery were great. The driver was excellent and did a great job. They had gotten the car here on time just like they said. I was 100% happy with the whole experience and I would use Sherpa again.
Valerie, it was our pleasure to help you relocate your vehicle. Here at Sherpa, we pride ourselves on our excellent customer service, which you experienced first hand when we worked together. We make this happen by offering fair, market-based pricing and maintaining strict vetting standards when choosing which carriers to work with. We look forward to providing you with another stress-free experience when we work together again in the future!
Reviewed Nov. 20, 2018
Thank you Sherpa for making this process so easy. From start to finish the communication was open and transparent. Car was delivered as promised. I would definitely recommend you to anyone transpiring a vehicle cross country.
Thank you, Kathleen! From the first time we speak to our post-delivery follow-up call, we promise to be courteous, communicative and professional. You, and the other customers we are fortunate enough to help, experience this first hand when we work together to ship your car. We treat each car as if it were our own. Thanks for taking the time to leave a review. We look forward to working together in the future!
Reviewed Nov. 20, 2018
I needed to relocate a vehicle and decided to go with Sherpa Auto Transport. Their reps were excellent and the quote that they gave me was appropriate. I had to slow the delivery down a day though so that I would be there to receive the vehicle and the driver communicated well and all my expectations were met.
Reviewed Nov. 19, 2018
I was moving my vehicle from Florida to Arizona and Sherpa came in with the lower price although it was a different time of the year. The representative certainly wanted to work with me too. He tried to work with my budget and used some good sales strategies to get me to buy. Then when I said I needed to think about it, they’ve got a really great CRM solution which pings you with an email every single day that says, “Here’s why you wanna move your car now.” So when you’re in their system, you get a lot marketing communication. But that could be both a good and a bad thing. It might be a bit excessive but the gentleman I spoke with was very pleasant.
The only challenge I have right now is getting my refund. There are two things that you get after the fact. One is you get a free car wash so you send in your car wash receipt and they credit you 20 bucks for that. I did get my 20 bucks back I also emailed my bill of lading and I haven’t heard back from that yet. That’s for 75 bucks. Also, the fact that I have to run to the post office, get my bill of lading, make a copy then mail it to them is super old school. I don’t know why they do it this way. I’d rather email it in or go to a website and upload my stuff then I can check my status right online. That aside, Sherpa is a great company. They did a great job and I would certainly use them again.
Reviewed Nov. 18, 2018
We bought a car online. It was in Chicago and we live in Nashville. We searched online for somebody who can transport it, and we settled with Sherpa because of their price. In the beginning, I asked them a lot of questions about how things work, and they sent me a quote. I then called them back and they answered all of my questions. It was great service overall. The quote that was given to us ended up being very accurate.
Reviewed Nov. 17, 2018
I purchased a Cadillac classic car from Las Vegas and I transported it to Solvang, CA using Sherpa Auto Transport. They have an awesome customer service and awesome follow through. It was a terrific experience for me. They went way above and beyond anything I expected. Pat was available to me through the weekend and he helped me get the car here just in time for a quick delivery which I needed desperately. In addition, Sherpa were competitive in their pricing. I also liked the policies that they had, and the reviews that they had. So ultimately, I felt like I was getting a dependable company at a competitive price. The quote they provided was fair and the final cost ended up costing me what I was expecting.
The car company that they contacted with was really great. **called me the night before to let me know that they were on track for the delivery and arranged a very specific time. And then they called me right before they arrived and I met them. They walked me through the car and showed me that it was delivered in the same condition it was picked up on. They were very sweet as my wife talked with them.
Mike, we’re so glad that you had such a wonderful experience working with us to relocate your vehicle. When you choose Sherpa - you’re choosing a company that has honest, market-based pricing and excellent customer service. We rely on customer feedback to continue to improve. Thanks for sharing how it went with your carrier - we will be sure to update their file to reflect your positive experience so that future Sherpa Auto Transport customers can benefit from their excellent service. We look forward to working with you again in the future!
Reviewed Nov. 16, 2018
I was moving from our home in New York to our other home in Palm Desert, California and I needed to get my Toyota Avalon transported. I had Sherpa Auto Transport do it as their responses were very professional and they appeared anxious to please. Their quote was competitive and firm as well. Their customer service representatives answered any question that I had and they communicated with me through the pickup and delivery of the vehicle. The whole transport took seven days and the delivery of the vehicle went smoothly. The driver had good communication skills - he called us before he arrived and gave us an estimated arrival time, which was very close to the actual arrival time. The car came in good condition and I paid exactly what I was quoted.
Thank you for allowing us to guide you through the auto transport process and for taking the time to leave a review. We value your feedback and consistently use our customers' guidance to improve our service. Should you need another shipment in the future, we would love to serve you again. And don't forget to ask for our Repeat Customer discount!
Reviewed Nov. 15, 2018
We shipped a Sedan through Sherpa after looking into four shipping companies. They seemed really friendly and upfront about everything. They let me know details that I didn’t even know I needed to look into. They were on point with all the information. This was my first time using a transport so at first I didn’t know what pricing was appropriate. But after talking to a couple of people, it seemed very appropriate and fair. Plus the initial quote was dead on. The transport process was very quick and it arrived in the same condition it left. The drivers were also very friendly and courteous.
Reviewed Nov. 14, 2018
We needed to get a car from Colorado to Georgia and we didn't want to drive it. So we shipped it. We found Sherpa on a website and the reviews were excellent. The quote was also good and the price was exactly the same at the end. The people we worked with were very professional and right to the point. It was just the kind of deal you like to do. On top of that, the car was picked up and delivered faster than we expected. So we were happy. When it arrived, the car's condition was also the same as when it left.
Reviewed Nov. 13, 2018
Selecting the right broker/shipper to use is hard. After doing a lot of research, I've decided to use Sherpa. I also used a different shipper for another one of my car to test the water. I must say Sherpa is much better in terms of communication and selecting the right shipper.
Reviewed Nov. 13, 2018
I needed to ship a car from New Hampshire to Florida and I called Sherpa Auto Transport in a panic on a Monday and their reps were phenomenal. They were professional and they understood my worries and the timeline that I needed. They answered all my questions too. They had my car picked up by Wednesday with the company that worked unbelievably well in regards to communication. I’ve shipped many cars over the last five years and this was by far the best experience I’ve had. I wasn’t comfortable with pretty much any of the other companies I’ve used but with Sherpa, I had the confidence that my car was gonna arrive and I was gonna be kept informed of the progress of when I should receive my car. I wish I had found Sherpa years ago so it would’ve saved me a lot of gray hairs.
Sherpa was a little more expensive than past years but it was also a busy season in regard to going from where we were getting the car picked up and where it was being delivered to, so I wasn’t overly surprised by the quote. The shipment was actually done a lot faster in regards to pick-up because they had it picked up on Wednesday which I was extremely happy with and then the delivery was within the time span of what I had anticipated. The vehicle was delivered in 5 days. If I do need to ship another car, I will definitely be reaching out to them. They were fantastic to work with and I didn’t have to worry about anything. If you need to ship a car, reach out to them before you call anyone else.
Thomasina, what a huge compliment! It’s wonderful to learn that out of your numerous auto transport experiences, working with us was the best. Sherpa was founded to disrupt the industry by making the auto transport process stress free. We accomplish this by providing excellent customer service and honest and transparent pricing - all of which you experienced first-hand when we worked together.
We want every customer to feel not only comfortable in choosing to work with us, but also confident in their knowledge of the auto transport process. We believe that informed customers are the best kind - which is why we promise to keep customers updated throughout the transport process.
Thank you for choosing Sherpa Auto Transport. We look forward to helping you ship your car in the future!
Reviewed Nov. 12, 2018
This process was seamless. Sherpa responded quickly to our call. Within 2 days we were set up with ** and they picked up our car for transport to New Jersey. We watched as they carefully loaded the car, taking excellent care. Pricing was very competitive. Could not be happier.
Reviewed Nov. 12, 2018
My car was shipped from Colorado to Maryland. From the first call to Sherpa, the initial call taker was very professional. I received an email saying they were working on securing my driver. I received an email when my driver was secured. The quote stayed the same. Sherpa quotes accurately, without adding on other hidden fees (many other auto transporters add additional fees). The driver was professional and timely in his pick up and delivery.
I had done a ton of research prior to moving to Colorado. I went with another company, who would have been fine if they didn't tack on extra fees. I was very disappointed in that alone. Sherpa called ahead of pick up to make sure my car was ready to ship back to Maryland. They called the day after the car was delivered to make sure everything went well. If I need an auto transport company in the future, I will definitely only go with Sherpa. It was an easy transition, which put my mind at ease. Thanks Sherpa for being so pleasant to work with.
Chrys, it means a lot that you chose us to work with us after thoroughly researching the many options available in the marketplace. In addition to our honest pricing, one of the things we pride ourselves on is our frequent and helpful communications with our customers throughout the process. We love hearing that throughout the process you felt “at ease” as we worked together to move your vehicle. We look forward to working with you again in the future!
Reviewed Nov. 12, 2018
I was transferring from Maryland to California for work. This was my first time shipping my car so I looked at the rating. Sherpa's satisfaction rating was very high plus the price was low. It was like $200 beneath the others on average. The price was good and it fit to the quality of the service. The representative I spoke with was very good and friendly. He told me step-by-step what was next and I liked that. The driver was very friendly as well. The transport took about a week but they could have been a little bit early. My plane had not arrived yet and that was why I told them to stay for a little longer. The car arrived in one piece and without any scratch. Everything is good. I like the carwash refund too. It was a great experience and I very much liked it. If I got a chance, I will use the service again.
Reviewed Nov. 11, 2018
We wanted to bring our car from our Michigan northern home to our southern Florida home. We have done that before and we thought that the company we had normally done it with was charging a lot more. So we started to look into it and we researched. We've been warned that there are a lot of unscrupulous drivers out there so we wanted to make sure that a broker was going to verify the credentials and insurance. I got Sherpa through the ConsumerAffairs recommendation. Sherpa's quote was higher but there is always somebody out there cheaper and there were also others that were even higher. So we felt that Sherpa was more than fair for their quote and then there were the actual results. The original quote was also the final cost so that worked out quite well.
The Sherpa people were great. They were going to have a hurricane when I called them and the lady said she didn't care if they would have an office to work out of but she was gonna call me back on Monday. I was really early in doing it for my own peace of mind to make sure I had it. They called and told me that there was no problem and that it would work. The dispatcher also called me a couple of times to make sure that everything was good.
Then during the trip, the driver was very responsible. There was a little mix-up on when he was supposed to deliver it. But I talked to the dispatcher and the dispatcher got it all cleared up. We had a predicament in that we had the driver pick up our car while we were still in Michigan but then they couldn't drop it off until we got to Florida. We were driving another vehicle and they had to work around us, which they do all the time apparently. So they got down here to Florida before we did and they ended up having to wait for us to get here. They were here about an hour and a half after we got here. Everything worked out perfectly.
One of the many things that sets Sherpa apart from the rest - is our unceasing commitment to be professional, courteous and informative. Our representatives live out this commitment every day when helping customers, something which you experienced for yourself when we worked together. At Sherpa, we promise to keep the customer updated every step of the way from the initial phone call to the status of your vehicle during and after transport. Thank you for choosing Sherpa. We can’t wait to work with you again!
Updated review: Dec. 5, 2018
Sherpa Auto Transport took superior action with our concerns regarding the transport of our newer vehicle from Ohio to Delaware in October 2018. We experienced a difficult situation. The manager/owner and sales manager listened attentively and provided us with excellent support and service and guaranteed our satisfaction. We are thrilled and very thankful for the dedication and commitment to excellent service that exceeds 100%. The company definitely has strong values and a strong team of employees and managed expertly. 5 STAR Company. We would definitely use Sherpa Auto Transport in the future!!
Original Review: Nov. 10, 2018
We purchased a car from Ohio dealership and needed delivery to Northern Delaware. We chose Sherpa for their outstanding reviews 5 star reviews. The carrier company who accepted the transport turned into a disaster from day 1. ** from Akron Ohio had an incident on the road en route in PA which caused significant damage to our car on back of trailer. The company was insured, but apparently the driver and his trailer were not. ** is not responding to insurance company and we now find ourselves in a dispute in order to get our claim approved to repair car that was damaged in transit before delivery and receipt.
Sherpa Auto Transport "ensures they partner with most truest auto moving professional thoroughly vetted and insured; and guarantees smooth transaction". We have been victims of fraud and deception by both parties. Before you arrange a transport - lesson learned - thoroughly check out the transport carrier and its insurance before you accept the agreement.
Reviewed Nov. 10, 2018
My son moved so we needed a car shipped down there. Sherpa's quote was a little higher than some of the other ones I looked at. But a lot of the reviews I read were not good. Sherpa's reviews were the best and I'm happy I went with them. The cost stayed the same with what they had told me and the customer service representatives were very helpful. They answered all my questions, set it up and got back to me if I called. They were very good and I've recommended Sherpa to other people. The car also looked the same as when my son left it here. Plus we had loaded stuff in the trunk and everything was there.
Reviewed Nov. 9, 2018
I was moving from Dallas to Albany so for 1,700 miles, I had my Nissan truck shipped. I talked to other transport companies but their costs were a little bit expensive. On the other hand, Sherpa's reviews were good so I went with them. I was very happy with the communication with their reps. They were very helpful. I was also happy with their $825 quote and final cost because it was nearly $1,000 with the others. The delivery took five days. I picked up my car, said, “Thank you,” and gave the driver a tip. Everything was very good and I've referred my friend to Sherpa.
Reviewed Nov. 8, 2018
Everyone at Sherpa Auto transport was simply amazing. Every time I called, anyone who answered the phone was very helpful and professional. I would highly recommend Sherpa Auto Transport to anyone who needs their vehicle trucked across the nation. Thank you Sherpa Auto!
Daniela, we’re glad to hear that you had such a wonderful experience. At Sherpa we are eager to share everything we know so that you feel comfortable and confident working with us. We treat every car entrusted into our care as if it were our own - which you experienced first hand when we shipped your vehicle. Thank you for recommending us to others. A referral is the highest form of compliment in our eyes!
Reviewed Nov. 8, 2018
My son went overseas to play hockey and I needed to move his Silverado pickup truck from New York to where I was staying. I went through five transport companies and I ended up using Sherpa Auto Transport. Their price was comparable to the other ones, but their reviews were better. Two of their reps helped me but the main one impressed me with her knowledge and details. The driver picked the car up when I wanted to and delivered it within three days, which was early. The delivery of the vehicle was perfect. When the gentleman called me, he told me when he was gonna be there. The car came dirty, but Sherpa gave me $20 off the car wash and they also gave me a couple of discount gift cards. If I ever get the chance, I'm gonna use Sherpa Auto Transport again.
Greg, it means a lot to us that out of the many options in the marketplace you chose to work with us. We are not interested in simply shipping your car - we want each customer to feel knowledgeable about the auto transport process and thus empowered to choose Sherpa, an auto transport company that can not only meet, but exceed their expectations. One way we make that happen is through our innovative and helpful programs such as our Clean Car Guarantee which allows customers to get a car wash - on us. Thank you for choosing Sherpa Auto Transport. We look forward to working with you again in the future!
Reviewed Nov. 7, 2018
I contacted Sherpa after googling and finding them and made arrangements to ship my car. It was very simple. They transported my Mercedes for 500 miles when we were moving and everything went fine with the customer service representative. I was given a quote, which was exactly the price in the end. They delivered the vehicle the next day after picking up and there were no issues. I would be referring Sherpa.
Colleen, when describing our pricing we think you said it best - “I was given a quote, which was exactly the price in the end.” Because we use market-based data to determine our pricing, we are proudly able to promise that the original quote provided to the customer is what will be paid at the end. Thank you for choosing Sherpa! We look forward to working with you again the future!
Reviewed Nov. 6, 2018
I reached out to Sherpa Auto Transport after experiencing some setbacks with another transport company. Sherpa's Customer service quickly explained the process to me, which was never explained by the previous transport company. Sherpa explained it would take a few days but that they were certain that they can get my vehicle to me within an allotted time & most importantly, safe & secure. A few days later, my driver was assigned & as promised, my beautiful Corvette arrived in excellent condition, just as promised by Sherpa. Sherpa went above & beyond to help me with my situation. I would recommend them 100% if you need vehicle transportation. Thanks a Million Sherpa! Another happy Customer.
Jose, thank you for choosing Sherpa Auto Transport! We know that the process of shipping your car can feel confusing at first - that’s why our representatives are committed to not only explaining what sets Sherpa apart from the others, but how the industry works in general. It’s wonderful to know that you felt confident in your knowledge of how your transport would unfold.
We look forward to hearing from you should you need to ship your Corvette again in the future. Those pictures really show what a beauty it is!
Reviewed Nov. 6, 2018
Sherpa is excellent. I never shipped a vehicle before and had lots of questions and concerns. They were very patient with my repeated calls and repeated questions. Wonderful customer service. My car was picked up on time and delivered as promised. I would highly recommend Sherpa to everyone! I would definitely use them again!
Reviewed Nov. 6, 2018
My girlfriend was moving from Minneapolis to Phoenix and we were shipping a Jag XJL. We looked into five shipping companies before choosing Sherpa, which was the highest-rated. The gal that I spoke to the first day was awesome. We spoke about five times over the ensuing three days and she was very helpful. She gave me a lot of information and several different quotes, and was very accommodating.
Their price was a little higher than two of the other ones, but Sherpa was worth it. The delivery was fantastic. First of all, they gave us the estimated delivery date. The driver also called to ask me the day before if it was okay that he would be there between 9:00 and noon. And I said sure. I’m a surgeon and unfortunately I wound up with an emergency operation scheduled on that day. I called him back on his phone at about 6 o’clock at night to tell him I got an emergency appointment that came up and if there was any way he could deliver it later. I told him I won't be in until around 11:30 pm. He came probably about 1:00 AM. There was no traffic and there was no one on the street. It was very easy to get the car unloaded. They did a fantastic job. The car’s condition was perfect, not a mark on it.
The quality of the service that I got was unequalled, and I wound up giving the driver a nice, big tip as well because of his ability to accommodate me in the delivery. I was very happy with the service. They made it very painless and they were very helpful. The whole thing went very smoothly and I’ve given their name to two other people for vehicle transport the last two weeks.
Greg, it means a lot to us that out of the plentiful options in the marketplace you chose to trust Sherpa with your vehicle. Moving your car is a responsibility we take seriously - which you experienced first hand when we worked together.
Thank you for sharing feedback about the driver you worked with. We will be sure to update this carrier’s file so that other customers can have the same great experience you did. In our world, a referral is the highest form of a compliment. Thank you so much for sharing our name not just with one friend, but with two! We greatly appreciate it!
Reviewed Nov. 5, 2018
My boss needed to get a vintage car from Tennessee to South Carolina, and we went with Sherpa based on a combination of reviews and price. They were pretty friendly, helpful and had a fast response time. There was also a pretty quick turnaround.
Reviewed Nov. 4, 2018
Our son is going to school in Seattle, and his car was totaled. We needed to get him a car out there, but we wanted to have it titled here. Sherpa was the first to call back and seemed pretty straightforward. They said the transport was gonna be four to six days and that was what it ended up being. The car was just fine, like how we left it.
Reviewed Nov. 3, 2018
I bought a sedan and needed to ship it 1,700 miles. I looked at three companies but I went with Sherpa because of their price and reviews. However,I was a little frustrated with the number of times I was transferred from one person to another to another while trying to get some information. But when I finally got to the right person, it went quite well and smoothly. The quote I was given was good and the final cost was the same as advertised. But if they could make the cost a little better, that would have been even more exciting. The transport took four days, which was excellent. The driver delivered the car when he said he would and in the condition that it was supposed to be delivered in. I'm very happy and I'd tell friends to check Sherpa out.
Reviewed Nov. 2, 2018
Sherpa had good ratings and so I went with them to have my vehicle shipped around a thousand miles. Though their quote was a little expensive, their people were friendly and everything well. The final cost was right on the money too. I got my vehicle in two days and in good condition.
Reviewed Nov. 1, 2018
Used ConsumerAffairs to track down transport company for my first transport of a vehicle and chose Sherpa over a group of 5 for their references and cost. Could not be happier. Car picked up on time and delivered a day or so ahead of time unharmed by a very friendly and courteous driver. Will undoubtedly use again. Thanks guys!!!!!
Reviewed Nov. 1, 2018
I needed to get an Outback Subaru from Lake Oswego to my brother in Prescott, Arizona and Sherpa Auto Transport's quote was right on. The car ended up being in an enclosed vehicle when I only paid for an open. It was a little more expensive, but I'm glad I went with it. The car arrived at the right spot and in perfect in condition. Plus, the transport only took two days, when it was supposed to take four. Their staff was polite as well. Overall, Sherpa did a great job and I had a terrific experience with them.
Reviewed Oct. 31, 2018
I purchased a vehicle in Tennessee and needed to get it down to Florida but I didn't have the time or opportunity to go up and get it. So, after looking into a number of transport companies, I got Sherpa's service considering mostly the straightforwardness of the whole thing. There were a lot of people that were promising a lot of stuff, but it didn't really sound that realistic. They were saying that they could do it for less but it’s certainly common that people quote something to get you to walk into it, and then you run into issues when you're actually taking delivery of the vehicle. And now looking at everything that happened, the quote I got from Sherpa seemed reasonable. It would have been nice to have been able to do it for a little less, but it is what it is.
I was having challenges with the dealership, and Sherpa was able to work with me through those challenges, like when they were gonna release the vehicle. We were able to work through that on a real-time basis, which was really helpful. Whereas, I would think that a lot of other organizations that would have been like, "Well hey, you told us originally that it was gonna be available on this date.” And that was out of my control, which Sherpa was able to work through with me, stating good contact with me as far as when things were changing, so I was happy with all that.
Delivery was a challenge as well, which has to do with the actual carrier contracted to deliver the vehicle. They had issues with another vehicle that they were picking up, so they ended up running later than expected. The original ETA was mid to late afternoon but that got pushed about 12 hours. So, I drove up at 3 o'clock in the morning to try to meet them at five, and then they ended up running two hours late. Still, I would definitely call Sherpa again if I had to transport another vehicle.
Keith, we think you said it best when you described our company as “straightforward.” We promise to never beat around the bush and always provide our customers with market-based, transparent pricing and communicate honestly and frequently. Furthermore, when you chose Sherpa you’re choosing a company that will be with you every step of the way. From the first phone call to orchestrating a delivery with a dealership (or any other delivery location) we’re committed to ensuring that every customer we the privilege of working with feels comfortable and confident knowing Sherpa has their back.
Thank you for choosing Sherpa Auto Transport. We look forward to getting your call should you need to ship another vehicle!
Sherpa Auto Transport Company Information
- Company Name:
- Sherpa Auto Transport
- Company Type:
- Private
- Year Founded:
- 2017
- Address:
- 5960 Fairview Road, Ste. 400, PMB 4554
- City:
- Charlotte
- State/Province:
- NC
- Postal Code:
- 28210
- Country:
- United States
- Website:
- www.sherpaautotransport.com


