Quirk Chevrolet
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    Quirk Chevrolet

    Braintree, MA

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    35 Quirk Chevrolet Consumer Reviews and Complaints

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    Verified Reviewer
    Original review: March 27, 2018

    I leased a Chevy Tahoe 3 years ago. When I tried to purchase the vehicle at the end of the lease, I expected to pay the price on the contract. Quirk told me that I owed "purchase fee" that amounted to around $2,000. I argued this, (of course), reported them to GM, and now they are refusing to even sell the truck to me. I am out of options entirely. ABYSMAL BUYING EXPERIENCE. RUN, DO NOT WALK, AWAY FROM QUIRK CHEVY.

    3 people found this review helpful
    Verified Reviewer
    Original review: Nov. 27, 2017

    I drove an hour to buy my 2017 Chevy Silverado 1500 from Sam ** at Quirk Chevrolet and I was not disappointed! I had heard that they had the best prices in the northeast and from all of my research I found that the rumors are true. The finance team worked hard to get me the interest rate that my credit score deserves and they were able to make the deal happen. Thank you Quirk Chevrolet for your patience and professionalism from someone who has bought many cars in his lifetime and rarely has a good experience. Five stars!

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    Quirk Chevrolet • 35 Customer Reviews and Complaints • ConsumerAffairs

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    Verified Reviewer
    Original review: Nov. 24, 2017

    I've purchased and leased a number of cars, and more than a number of trucks over the years. I shop a handful of dealers online, just asking for price on a specific car, and most of the responses I get back are ridiculous. Sometimes I get no response at all which makes no sense to me. The other responses are pre-recorded with a bunch of thank you's, pictures, directions, and no price. Quirk's reply just said the truck I asked about is available, you can buy it for this, and it seemed to have been written by a person because I called later and spoke to him. Giving people what they ask for, what a concept. No wonder this guy is selling so many cars and needs to buy a shipyard to keep up with demand.

    So I went in worked with Vinny, paid the price they gave me online. Sam the manager didn't want to give me money I wanted for my trade, but frankly, nobody is gonna give me what I wanted for it so I did the deal. Good guys, good experience. I can't think of a reason you wouldn't go to Quirk seeing the best price, amount of cars, and they treat you good.

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    Verified Reviewer Verified Buyer
    Original review: Nov. 20, 2017

    I just purchased New Chevrolet Tahoe and everything was perfect. The sales team was great and I highly recommend them to all my friends and family. Also... The price was $2000 less than the other 4 dealers that I shopped.

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    Verified Reviewer
    Original review: Feb. 15, 2017

    I just bought a new 2017 Chevrolet Sonic from Quirk Chevy in Braintree, Ma on Feb 14, 2017 but test drove it on 2/10/17. Needless to say the car I test drove and the car I signed the contract for had a difference in features. The test drive car had power windows and side mirror adjusting while the car they registered in my name had manual windows and side mirror adjusting. Since I didn't take down the vin# for the car I test drove I signed a contract thinking that the info on it was for the test driven vehicle. The vehicle I had test driven had 7 miles once I left it. The switched one had 6 miles when I went to pick it. Bait and switch tactic is used in this dealership. Avoid it at all costs. Complaints fell on deaf years and sales manager had the audacity to get angry and rude.

    19 people found this review helpful
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    Verified Reviewer
    Original review: Dec. 28, 2016

    I have never experienced a more deceitful selling experience. Website advertised a 2017 Chevy Tahoe Premiere for a sticker price of $69k with a net price of $59k. Called and spoke with Mariellen to confirm the exact vehicle, the exact price and that the exact vehicle was on the lot. I was very careful to do this having been lied to by auto dealerships in the past. She confirmed, adding that the $10k discount would only be $8,500 if I did not trade in a vehicle. My wife and I came in a few hours later and were turned over to Manos (spelling?). Manos showed us the vehicle and two others as my wife was unsure of the color. We decided to take the original vehicle I had asked Mariellen about, as it had what we wanted, and did not have extra options that we did not want. At this point Manos said he would work on a price for the car and for our trade-in.

    Previously at the direction of Mary, I had entered the info on our trade-in info into the "Black Book" section of the Quirk website, which looks similar to Kelley Blue Book and other valuation sites. The trade in value ranged from $8.9k to $11.7k with a note that said "local market condition may allow for a higher price". So Manos returns with the numbers and tells us that the vehicle we chose is not on the "discount list" and he can't sell it for the price advertised and confirmed by Mary, but said he had a similar one with more options that he could sell for about $3k more than the vehicle we wanted. He also said they would give us $6k for our trade. After letting him know that is not the car we wanted and he was way off from the "Black Book" range, Manos stated that "no dealer can give $10k off a 2017 Tahoe and that the Black Book was only a range. Huhhh???

    The website had 15 2017 Tahoe advertised with $10k off and the trade-in offer was almost 50% lower than the Black Book. He did the "let me talk to the manager" thing but the bottom line was we would have to pay almost $5k more than the advertised price. After reading other complaints and thinking about what had happened it was clear to me that this was a classic bait and switch designed to deceive the average consumer. We walked out the dealership after wasting 3 hours there. Interestingly Manos never put anything in writing and did not even provide a business card. I think a local investigative news station would find this scam very interesting. Stay away.

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    22 people found this review helpful
    Verified Reviewer
    Original review: Nov. 5, 2016

    My wife Kathy ** had a 9 AM appointment yesterday 11/4/16 to get the car checked out and have oil put in. She did not get the car back til 9 hours later! You call that service? She had to call the service shop located in Quincy in order to find out when her car would be ready. They didn't call her. When we went in to pay I asked why it took 9 hours and was told that the computer went down and only came up the last two hours. It would make sense if that happens that the dealership call the person who left the car and tell them what happened and then ask the person if they wish to keep their car there or reschedule the appointment. No apologies. No nothing. Never will we go there again. NEVER.

    14 people found this review helpful
    Original review: Oct. 9, 2016

    I visited Quirk at least 3 times and spoke on the phone at least 3 times. The salesman Karim ** that I first spoke with and he showed me a 2016 Chev Silverado with a sticker price of $ 53,265.00. I showed him my trade which was a 2013 Silverado LTZ with approx 36,500 miles on it. In speaking to him I told him that I wanted a bed liner rain guards and Steps installed at NO ADDITIONAL COST and he said he would have to talk to his manager Monenes **. When he came back to me he said they could not do that so I left. Later that afternoon I got a call from the manager telling me to come back down that we could work something out. I returned the rolling Tue and spoke with the manager and told him the same thing I had told the salesperson about the extras and also keeping my payments about the same. He said that he was going to see what he could do and if I could come back the next day.

    When I returned both he and the salesman greeted me and told me that they could not keep my payments the same that they would increase by over $150 a month which I found unacceptable so they tried to talk me into a lease for less money and said they would give me 29,000 for my truck. (By the way I have a credit score of 798). I asked if the extras were included and the salesman said yes. When all was said and done and I got paperwork which was a week after I picked up the truck most of it was missing. When I called about it they said it would be mailed which I never received. When I looked over my lease papers they ended up charging me over $62,000.00 for the truck. They are real crooks in my book and I highly recommend that no-one ever purchase a car or truck from them. I have written GM a very nasty letter stating that they should pull Quirk from their dealer list.

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    15 people found this review helpful
    Verified Reviewer
    Original review: Aug. 13, 2016

    I leased a 2016 chevy silverado ltz... I have had the vehicle 3 months and put 1700 miles so far. The truck has broke down 4 times in the time I have owned it. Quirk has attempted to correct the problem three times with no better results. The problem is the truck will shut down at any time while driving. It has happened while in traffic, while going 60 mph on the highway and the last episode occurred while getting off a down ramp on a major highway. A truck nearly ran right into me because the vehicle shut down as I was driving. This truck is a death trap. The dealer has been passing the buck so to speak among its sales and service dept. I requested a replacement vehicle since mine is too dangerous to drive. The (Quirk) refused to work with me to resolve this. They are arrogant to say the least... I now have a 48000.00 vehicle I have great fear of driving... Buyer beware. Quirk only interest is moving vehicles without standing behind them.

    16 people found this review helpful
    Original review: June 26, 2016

    I got 3 letters from them about trading my 2014 car with a new 2016 one as they are opening a new dealership. So I called them and one person called "Lynn" talked to me and gave me a great deal. I repeated her deal to make sure that what I understood is correct and had about 15 mins. conversation with her on the phone and told her to confirm the deal over the phone so nothing would change when I come in person to the dealership and she confirmed the deal after she took all my information. So I took an appointment the next day at 11 am.

    When I came in, they told me that she is not in!!! And that this deal is not valid!! I spent one hour between waiting and talking with salespeople. I requested to talk with the manager and even the manager was not honest: he told me that this deal is for new customers yet the 3 letters that I got say clearly state "trade your vehicle with a new one." I am attaching the letter for the records. So I wouldn't recommend anyone to go there. They are dishonest and they are great in wasting your time! Simply discard any deal you get from them - they are fake!

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    10 people found this review helpful
    Verified Reviewer
    Original review: May 26, 2016

    Absolute scum. Wasted 3 hrs of my life on a BS online add. No speaks English. They pass you off to different people - try and confuse you. Lie after lie. Any positive reviews are made up from employees. Save your time. Scammers! Scammers.

    16 people found this review helpful
    Verified Reviewer
    Original review: May 16, 2016

    I bought a 2012 Chevy Traverse and my salesman was Brett. He went over and beyond to make sure I got into the vehicle I wanted. Before I went to Quirk, I went to Clay Chevrolet in Norwood and they had horrible customer service and they lied to me. I am so happy I went to Quirk. Mike one of the managers went over and beyond to make sure my vehicle got delivered to my house tonight because I had no one to drive the vehicle home for me. Brett is in the process of driving my new Chevy Traverse to my house. This is my third vehicle I have bought from Quirk.

    Quirk won't let you settle for less, you tell them what vehicle you want and they will make sure you get in that vehicle. If you go to Quirk Chevrolet, then I promise you won't go anywhere else. Ask for Brett when you go to Quirk and he will help you make your new vehicle transaction as smooth as possible. He has awesome customer service. And so doesn't the manager Mike. He's an awesome manager. I have nothing bad to say about Quirk.

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    Original review: Oct. 27, 2015

    If I could give ZERO or NEGATIVE stars, I would. This dealership lives up to every stereotype of the car salesman or dealer. Just dishonest!!! They manipulated the dates of my documents, pressured me into a loan when I wanted to pay cash for a new 2015 Silverado, then entered details for a sub-prime loan even though I have an 800 credit score. They conveniently messed up on the math in the contract (to their advantage of course) and then attempted to pressure me when I pointed out the flaws. I will never buy from this dealer in any of his locations. If Chevy does not reprimand him to prevent them from treating customers, I will never buy another GM product again either. I feel bad for the salesperson that is stuck working for people he knows have no ethics. I hope he finds a better dealer to work at. Stay away. Trust me!!

    21 people found this review helpful
    Original review: July 21, 2015

    After asking for the price on line of a leased Equifax, I got a written email giving me a price and term. When I called to accept that price, I was sent to the Lease manager (Greg), and he told me they sold the car, they wouldn't be able to honor the price, and that there was nothing I could do. I hung up, wrote an email to Quirk, and within an hour Greg called me back to say we could make a deal for what I was offered in writing. I sit here waiting to hear when I'm "suppose" to come into sign the papers. I really have no idea how this is going to work out, but I will update this review. Up to this point I'm dissatisfied. If they honor their agreement I'll update the review. It looks like this is regular practice. I hope that they don't disappoint and have another dissatisfied customer.

    9 people found this review helpful
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    Verified Reviewer
    Original review: July 15, 2015

    Customer had $6500 stolen from her by salesman, manager did nothing for her. Quirk Chevy Braintree had a salesperson, Peter, fired for writing phony RMV forms and has since then REHIRED this person back. My relative recently purchased a car from this salesperson and was RIPPED OFF for $6500 by Peter. She went to the bank with the salesman, got $5000 out of the bank, and went back to the dealership to finish the transaction. Confident in her transaction, she handed the $5000 to the salesman at the desk towards her down payment. The following day, Peter calls her and explains that the sales tax was not covered and that another $1500 was needed to complete her purchase. She asked how she was supposed to fill out the check and he said that he would write it in for Quirk. As it turns out, he wrote his own name on it.

    When my relative returned to the dealership to investigate why this had happened, THE MANAGER, JAMES **, did provide her with the information that she needed, but otherwise, DID NOTHING FOR HER. He didn’t call the cops and didn’t offer help in any which way for her to build a case on him. Peter is still collecting unemployment after he was laid off from the company.

    How could this company still continue to provide unemployment pay for someone who has stolen this much money from a customer? How could the manager, James **, just drop this matter and not pursue it further when I am positive she wasn’t the first victim of his? Her bringing this to his attention should have prompted them to investigate all of his transactions, because I AM CERTAIN THERE ARE OTHER VICTIMS OUT THERE. The $5000 was clearly a Quirk transaction and they should be responsible for it, but the manager doesn’t seem to want to see what he can do for her.

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    13 people found this review helpful
    Verified Reviewer
    Original review: May 27, 2015

    I brought my blazer in for some problems I was having. After watching the service tech spend more time in his locker than on my truck, the service advisor came to me and told me that there was nothing at all wrong with my truck and it was running fine. They then wanted me to pay for 4 hours of labor for the diagnosis. I did not pay and brought the truck straight to another dealer that found the problem in about a hour.

    10 people found this review helpful
    Verified Reviewer
    Original review: March 4, 2015

    We have been buying our cars from ** for about 20 years. He's very personable, and knows a lot about the vehicles. He helped us select the right car for our family and our budget and made sure we knew how to use everything before we drove off the lot. With the help of ** in finance, we were in and out with our new car in a couple of hours. I strongly recommend this dealership!

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    Verified Reviewer
    Original review: Feb. 19, 2015

    My husband and I saw an offer for a truck lease for 195 no money down. We live in Maine so emailed to get more information. We tried calling numerous times no one answered and no one returned our voicemail. Emails wouldn't be responded to for days at a time. They were not very direct with any questions asked (I.e what rebates did we have to qualify for, how much would the acq fees be etc). We had looked at some reviews and the majority of them were poor which concerned us.

    We mentioned this to David ** (the person we were emailing). He never mentioned anything about the reviews and proceeded to tell us that we would have to make two trips because we would have to drive back to register it and it would not be worth our time. We have bought vehicles out of state before (everyone always seems to have better deals than Maine) and we like the road trip portion of it. The last one was in Maryland so Mass is not that far. The reviews made the place sound sketchy and the salesman did not help the case; what car salesman turns down a sale no matter where they are coming from!?!

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    11 people found this review helpful
    Original review: Jan. 29, 2015

    I was there before the snow storm after I talked to Michelle couple of times about a Silverado. She hand me to Ali who makes the whole buying experience nice and painless. I already send my cousin to get same deal.

    2 people found this review helpful
    Verified Reviewer
    Original review: Oct. 31, 2014

    I had a great experience at Quirk Chevrolet Braintree. With the help of Manos and Becky we got the perfect vehicle for our family. They were both very informative and patient as we had our baby with us. I would definitely recommend them to anyone I know that is looking for a new car.

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    Verified Reviewer
    Original review: May 28, 2014

    Made a deal over the phone on a new truck and went to the dealer to pay for the truck and was told that the truck was sold but they had the same truck at a different location and was only going to cost me 700 dollars more. Same truck, same dealer, not same price. Do not go to Quirk for a truck.

    13 people found this review helpful
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    Verified Reviewer
    Original review: Feb. 24, 2014

    BUYER BEWARE!!!! If there was a zero star option I would have chosen that! This dealership is sneaky & scummy. Do NOT buy a vehicle from them! The Vehicle won't even pass inspection. I purchased a truck from them in November 2013 & the asking price of the vehicle listed online was $30,995.00. I had not looked online for a price prior to going to look as vehicles. The number the sales person discussed with me was $31,600.00 ($605 higher than their asking price). I had purchased the truck & went home & reviewed the contract as this was the only documents they sent me home with (no Purchase & sale, no service contact, no warranty info, no odometer disclosure for either my trade in or new truck), when reviewing the contract I notice the cash price of the vehicle say 38,036.19!!!!! After trying to dealing with their finance manager who was a total & complete jerk I finally get the GM on the phone who agrees to meet with me & explain the numbers as they are not what was discussed.

    James ** the GM shows me the purchase & sale & explains that they moved money around to do me a favor & get my monthly payment where I wanted it. I went home that night still confused & the more & more I looked at the paper work (which I had to request to be emailed to me & there are multiple sets of the same paper work with different signatures from dealer employees on each one) it still made did not make sense. After finally figuring out there numbers they raised the price of the vehicle to this made up number that was $3640.00 above asking price which also caused me to pay $352.50 extra in sales tax. Needless to say they did me absolutely no favor at all by over charging me $3992.50 for the truck. To do me a favor would have been to let me drive home with no new vehicle & go to a dealer who was not scumbags. If I were to get in to an accident & the truck was totaled I would be on the line for probably about $5000 - $6000 after the insurance company paid out the claim. The truck won't pass inspection due to them selling an unsafe vehicle as well. Do not buy a vehicle from Quirk!

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    12 people found this review helpful
    Verified Reviewer
    Original review: July 11, 2013

    I am writing this regarding my recent purchase of a 2013 Chevy Spark from Quirk Chevrolet in Braintree, Massachusetts. I am extremely satisfied with my decision to purchase this vehicle. Before I made my final decision on the Spark, I compared the Nissan Versa and Fiat 500 since I live in Boston and parking is limited. The reason I chose the Spark was not only the price, but the technology, warranty and spaciousness that the Spark offered. I felt as though that the interior far exceeded my expectations from what I would expect from a small car.

    The layout on the 7-inch colored screen that controls the MyLink smartphone integration, Bluetooth, XM radio and OnStar is very easy to read and understand. Also, the colors and fonts on the screen give it a nice touch. They all come with a USB port so as disappointing as it may sound that I had to transfer over all of my music to my iPod, I am happy about it because I will no longer misplace or damage any more CDs. I can actually view pictures, watch videos like The Real Housewives on the screen in my car. Also, I downloaded the app BringGo on my iPhone, which is a navigation app, that easily synchronizes with my car's screen and has the same functionality as any other navigation system.

    Overall, I am very happy with my Spark purchased at Quirk Chevrolet. They did an exceptional job in selling me this vehicle. I feel that the quality, style, cost, impressive technology and fuel economy that this small car offered far exceeds any other vehicles in its class.

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    Original review: Jan. 17, 2013

    Quirk listed a 2013 Chevy Silverado LT 1500 EXT Cab All Star Edition for $23,500 which included a trade-in bonus of $1000 on the first page of the "Specials" website. I talked with a salesperson several times saying I wanted to purchase it but that I didn't have a trade-in which would make the price $24,500. He was supposed to email me the price and called me several hours later saying the price is $32,000. When I told him about the "special", he explained how the vehicle he was trying to sell me was much better because it was an "All Star Edition". I told him that was what was listed on the special. He gave me all kinds of similar, invalid excuses as to why the vehicle was actually $32,000 and when I countered them, he agreed the price would be $24,500.

    I told him I needed it in white and he said he had "plenty" of them in white. He was to email the price that night, which he never did, but kept asking when I would be in for a test drive (which I now know was a ploy to get me in there and sell me something other than what I was asking for). The next day I told him I needed the sticker and the price emailed to me and I would pay the deposit and come in the next day to sign the papers in person and take delivery. He emailed me saying, "The link will bring you to the window sticker, and our best price for the truck is $$29,840." I called the sales manager who kept interrupting my story.

    I became angry and raised my voice to which he objected. I told him I wouldn't have to raise my voice if he would stop trying to speak over me while I was explaining my story. He gave me several options, none of which satisfied me or held to my verbal conversation with the salesman. I suspected when he would not email me several times that he was avoiding putting anything in writing. I have no proof of our conversations. I own a small business and have purchased about 40 vehicles over the past 10 years. It's never easy dealing with car dealers who are seriously lacking in customer service skills. But this was one of the worst experiences of deception I have encountered and I will be reporting them to the state authorities.

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    15 people found this review helpful
    Original review: May 7, 2009 My ex-wife and daughter bought this nightmare from Quirk. Big mistake. Vehicle has had the catalytic converter welded into place and is no longer replaceable under VW warranty. Someone at Quirk welded the item in place to make it saleable (VW dealership service dept assessment), or if it was purchased that way by Quirk at auction, then it would be their poor inspection process that let this defective vehicle be sold. Now, they will not take any responsibility for this dealer related screw up. I have called the pre-owned service manager, he won't take ownership, I spoke to the General Manager, who told me I was out of luck and hung up on me. I called Daniel Quirk (he's the president and customer service manager) but he never calls back. Wonderful customer service, can't you tell? They sold a 22 year old this automobile, knew it had been tampered with and would be a problem, and now they are backing away from any responsibility. Eventually, I did get a call from a guy named Chris. According to him, he ran all the dealerships, and he spoke directly for the owner. He said I'd never get a call from the owner, and he also reiterated that I was out of luck. So, from all I can tell, this dealership subsists on screwing their customers over and have little or no concern for the costs involved in fixing the problems they sell to unsuspecting consumers.
    7 people found this review helpful
    Original review: April 26, 2009 I purchased a Ford windstar Van from Quirk Preowned from Jeff Greenwald. The next day it rained and it turned out the van leaked like a sieve. I tried to go back and return it and got zero sympathy/respect/or options there response was you drove it off the lot its your problem. I did take it 4 times or more to MR Quirks repair shop and was assured each time it was fine. The most outrageous of the lies was that they put it under a 6 hour high pressure leak test and it showed no leaks. I drove home got out my garden hose and a step ladder ran the "low Pressure hose spray" over the top of the van for 3 minutes and there was immediate leakage into the interior of the van. So much for the 6 hour leak test huh lol. After taking it back to service 6 times or more demanding satisfaction a second party a Priest who was a friend of the Mr Quirk the CEO intercided on my behalf I was finally allowed to turn in the leaky boat and chose another van, The ultimate insult was I had to pay another 4000 dollars to do this even though their own web site advertised it for 4000 dollars less. I ended the experience feeling basically raped by ther Quirk francisse and it really taught me lesson on trust. The funny thing is since then I have talked at least 10 people out of going to quirk dealerships. I take comfort in knowing as much as they screwed me out of all that time and money their dealership lost out tenfold due to their treatment of me. I can only hope in the bad economy that mr Greenwald and his crew are sweating a bit maybe if they were a bit more honest they might be weathering the storm better.
    8 people found this review helpful
    Original review: Feb. 20, 2009 I purchased a brand new Cobalt in December and Mr. Hakal and James were very helpful and coordinated with the whole transaction. Thanks to Quirk, I will recommend them to anyone in need of a new vehicle.
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    Original review: Feb. 10, 2009
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    5 people found this review helpful
    Original review: Sept. 30, 2008

    I bought a brand new 2008 chevy colbolt 3 months ago.I got off of work and got into my car,and it would not start.Needless to say that I was livid.So, I called the dealership where I originally bought the care. I was treated so poorly, and shabbily by everyone there from sales to Management.They started off by giving me GM roadside assistance. Which I called and was greeted by the most rudest customer service rep ever, I excused her and told her to let speak with someone else.

    GM Roadside sent Needham towing to take to the nearest dealership in my area.I got off of work at 4 and waited in a parking lot until 6:30.While waiting I am calling the dealership asking them may I have a courtesy car or a rental because I had no way of getting home. I was stranded.I was told by Quirk that service was closed and there was nothing that could be done, to call back in the morning.

    Now, when they were selling me my car, the attention was astounding.Than, I called the salesman Guillume that sold me my vehicle.All he did was ask if I was mad at him, no alternatives for my situation or whats going to happen to the vehicle.Later on that evening after my car was towed to Clay Nissan, which is part of the Quirk family. They were able to have me rent a vehicle from BOCH HYundai;The service manager handled all the details for me, and was very attentive, I felt that they really cared wheather or not I was stranded with no way to get home.

    My car is still in repair, I am waiting to see what the outcome.

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    3 people found this review helpful
    Original review: Aug. 26, 2008

    While I was doing my paper work to purchase the car, I told Fred M. I want my payment to come out every two weeks and he told his manager who was there and he said ok. I was told to give them two weeks and they will take care of it. I call the office on August 25, 2008 and I was told I have to send out the first payment and then call the bank to set that up. The manager refuse to talk to me and Fred M. was not helpful. I would never refer another customer to them. They are not professional and they don't threat their customers with respect. They need ethical classes.

    4 people found this review helpful

    Quirk Chevrolet Company Information

    Company Name:
    Quirk Auto Dealers
    372 Quincy Ave
    Postal Code:
    (877) 466-1512

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