Paul Blanco's Fresh Start Credit Program

This place is a sham. They use the hard sell and act as if they are doing you a favor. I had my own lender and they said they didn't go through that lender. When I didn't want to take delivery that day they got really pushy and aggressive. I asked them to clean up the car a bit and when I came back the next day they hadn't done a thing. When I asked for the spare key they told me there wasn't one. It took over a month to get a spare key. The customer service department consists of one lady and only returned my calls (5) when I threatened to withhold the second half of my down payment. I wish I had know all this before I went in. To sum up Paul Blanco's BOGUS car company in two words. STAY AWAY.

Was under the assumption that I was going to have a new car today. They had a deal but all of a sudden they stated that the bank cannot financed. Asked me after having me ring a bell out of me and my children under the assumption that we were going to have a car. I spent two days working on this situation to get no results to walk out of there Carless. I'm disappointed with the customer service sales reps. They acted as if they were not willing to help. This company is a total scam con artist. Very rude dealership. It's sad how they lie and manipulate people run your credit do hard increase to be lied to. They even had us ring a bell to not walk away with any type of vehicle. It's all lies, manipulation. Sad situation.

My husband went in to buy a car. Everything they advertise is false. I ended up having to buy the car that they picked out for me. I was told after everything... that the car had frame damage. I had no choice but to take the car they picked for me. I was told if anything was wrong with the car they will fix within first 30 days. First the trunk would not open, then the transmission started slipping, then the fumes started coming into car and this was day 2. I dropped off car and they said they would take for a test drive and to Chevy. A week later I was told via text the car was done. The car has been there 9 days and they fixed trunk and took for a test drive. They took the car for a long drive on the highway. When the problems happen at slow speeds. The owner of the company is out of the country and her assistant Eva took a week to call back. Eva is obnoxious and insists you let her talk but does not show you same respect.

I called Paul Blanco in Bakersfield, CA since I saw a car on their website that I liked. Got pre-approval over the phone (which I was told) only to find out that it wasn't true. I was told that SEVERAL banks were willing to finance me with 0 down. LIES. My credit isn't great, but whose is these days? That's why I went there in the first place! They feed you a bunch of BS on the phone and then lie to your face! All worked out for the best. Within 15 minutes we contacted another car company, (won't say but it starts with a C and ends with an X) approved me with 0 down, AND I got the same make, model, year EVERYTHING for $3000 less than Paul Blanco was selling!! Don't buy from these people!! Go elsewhere and save your time and money!!

I went to the Fresno location to co-sign a vehicle for my brother. The salesperson that "helped" us was Jobani. So he explained to me they had the numbers figured out and I would be the co-signer. I sign all the paperwork without looking over the details (very stupid) and we leave with the car. The next day while at home I look over the contract more thoroughly and it turns out they had given us an incredibly horrible deal that made me sick to my stomach. The more I read the more furious I became, they had thrown in a warranty for $2500.00 and the rate was 20%.

False advertisement. I was discriminated about my social security monthly income. I put an online application for Chevy truck and approved online through the online application. So Paul Blanco of Fresno CA Kept calling me saying that a shipment of Chevy trucks arrived. Also emailed me pictures of used Chevy pickups that I can afford. So I made an appointment on Friday November 24 2017 for 2:00 pm. I took my proof of income my social security statements. Right away the salesman, "I can't help you." Not enough income even with my wife SSI income. So he said, "Why not bring your dad's info here right now," because my dad was with me. So I said, "I'm here for me. I wanted the truck for me not my dad. The appointment was for me not my dad. And I wasn't going to ask him for his SSI income info." It wasn't in the salesman place to be asking for my dad to help me.

Purchased a 2015 Chevrolet Impala about 6 months ago, which still under warranty. Which I didn't know. Check engine light came on and panel flashed. Check gas cap. Took it into an actual Chevrolet Dealer. Was put on diagnostic machine. Registered fine but needed to buy new gas cap. Bought what I needed and check engine light still on. Took it back to Paul Blanco's in Fresno to get it serviced. They put it on diagnostic machine. The guy said it showed nothing but reset the light. Told me to come back if light turned back on.

Jonathan ** was amazing. Friendly, knowledgeable, and fun. The whole team was great and I drove away with a great vehicle that suited my needs and exceeded my wants for an excellent price and great financing deal. Best car buying experience I have ever had.

Well I went into this dealer thinking they would help me. I don’t have good credit neither does my wife. So we went to the car lot. Was not approached by anyone. When I was viewing the cars I actually had to approach a salesman myself and ask for help. And I told him “it’s kinda odd that you don’t approach potential customers.” He stated there’s no need to approach, the business will come in regardless. So we did do some paperwork. They ran my credit and somehow I was approved. They stated the car company would put 1000 down for me so I can take the car so of course they brought out a car of their choice which was a Nissan Versa (ugly thing) and said we can have this so when we get ready to test drive the salesman was like “let’s just go around the block because it has no gas.”

First of all I bought a used pickup from Paul Blanco and it was the best experience and no pressure purchase of a vehicle I have ever had in my life. Everything went to hell when I had a problem with the 4-wheel drive. The warranty company did not want to pay for the four-wheel-drive actuation hub. I went and talk to the sales managers, they contacted the warranty company and warranty company paid with pressure from the sales manager. Made out of warranty thing I finally received in the vehicle. The problem still existed. Same problem as before so I gave my truck back to Paul Blanco service department again. They told me they could not fix it. I had to go to a Ford dealership and the ones in Reno and Carson City were booked up for at least two weeks. I had to be in Fort Worth, Texas so I went and drove the truck down to Texas and put it in a dealership down Texas.

What a waste of time, 90 minutes. I will never get back... Everything that was said on your Paul Blanco's commercial was either a half truth or a complete lie. Yes, I have bad credit but no repo and I make over 9000 a month in income (verified). Not only didn't Paul Blanco's locate or tried and find a decent leader but the one they found wanted 18%, and then they tried to add 6 points to the loan... At the same time. Then the sales person told me one thing regarding the loan and then the manager told me a completely different story regarding the loan. I found that Paul Blanco's radio ads just do not reflect the truth about how their company does business. Sept 3 2017.

I am uber driver. Bought 2015 Fiesta. Finance mgr convinced me to get extended warranty due to my job and all the driving. Started having car problems right away! Contacted warranty company was told due to type of work I do warranty is void!!! Blanco was aware of my job yet still sold me car. Contacted them, they didn't care. Contacted finance comp. credit acceptance. They didn't care either. Made one payment now can't drive car. Blanco is a deceiving and none caring company.

I must agree with a lot of people on the list.! Paul Blanco's company is no place to go if you want to be treated with respect. Yes I have bad credit. But a dealership this large only has one (1) vehicle on the whole lot that I qualify for!?! Give me a break. We went through the whole process of getting credit, only took 2.5 hours, then told we only qualify for this 2016 Nissan Sentra. Wanted us to do paperwork before we even see the car!

I bought an SUV from this dealership at a very high percentage rate. I was told I could refinance it after 6 mos. I waited over 6 mos and tried refinancing my car through several big and small banks and no one would do it. I was told that I bought my car for 10,000 dollars more than what it was worth. I loved the car, but I couldn't keep up with the high payments and high interest. Since my interest was so high the payments were hardly going down. I called Paul Blanco's and of course they said there was nothing they could do. I've seen so many bad reviews on this dealership. I wish I would of done more research sooner. I also started having problems with my car turning off, on. It's on 2 days after buying. I had to argue with them to get them to fix it. And I had to take it in 3 separate times because the same problem wasn't fixed. Best advice is to look up reviews before buying.

I purchase a 200 Chrysler 2013 in Feb of 2015, a used vehicle. In Nov of 2016 I was driving on the freeway when my car started smoking. I glanced at my gauges which didn't indicate anything wrong with the vehicle (temp, engine, etc.) I made it safely to the side of the freeway as my car was losing power. I looked under the hood to see oil throughout my engine. I towed my car to the nearest dealership. I notify the warranty department because my car was still under warranty. The piston rod busted and the clip came off which resulted in replacing the engine. This was the mechanic's findings. After performing a Diagnostic test in which everything passed, the warranty Dept blamed me for the misfortune because I changed my oil.

I bought the car beginning May. Had it for two days and looked in my rear view mirror and saw both sides of the bumper falling off. I called the Oakland service, they said to bring it in which I did. I met with Alex the service manager and he accused me of getting into an accident and that's the reason the bumper needed work. He said wait two weeks to order the bumper and they would give me a call. 2 weeks went by no call so I called and asked if they had a loaner before the two weeks and was told they didn't have any at all. I then spoke to the general manager and how rude Alex was to me accusing me. He then gave me a loaner and said they would call as soon as it was finished.

Bought a car in March and after a week decided that it wasn't a good fit and was going to trade it in. Called for the payoff amount and it was $3,000 more than they told me it was. They had told me that a two year warranty "came with the car", but turns out they charged me an additional 2,000 for that "warranty", as well as an additional 1,000 that no one can explain. I have been trying to cancel service (warranty) contract since May 1st and cannot get anyone to call me back. Every time I call and ask for general manager, they transfer me to complaint department voice mail, even when I asked them repeatedly to please not transfer me to voice mail. PAUL BLANCO WILL LIE TO YOU AND TAKE ADVANTAGE OF YOU. BEWARE!

Amazing experience. Unlike most car dealerships they don't let you pick a car you like and then spend hours trying to make it work only to tell you it can't be done. They run your numbers first and then give you several options that would work for you. You don't have to spend hours on bs that ends with you disappointed. We went in knowing what our options were. Ended up with a 2016 Jeep Compass. It's a great car and we are very pleased with our purchase. They even came through with a down payment assistance as we did not quite have enough. Our salesman was Juan and the manager was James. I couldn't ask for better service and would recommend Paul Blanco's to anyone in the market for a quality used car. Thanks guys. We are customers for life.

I have fair credit so I went to Paul Blanco's in Fresno because their ads claim they are experts in getting you into the car you want with fair terms. I estimated with my credit standing and my down payment/trade in amount and the payments I wanted I could afford a financed amount of about $16,000. I told the salesman, Jose, I was looking for a 2013-2015 small SUV like a Ford Escape or similar. It seemed like he didn't even listen to me because he kept asking if I wanted a car and I kept telling him that, no, I was only interested in a small SUV.

I went to look at a $21,000 car at the Reno location. The car had a Kelley blue book of $18,000 and we offered $18k with $5k down (our household income is $140k). The bald headed ** guy that was the manager spent 5 min on working up some numbers with payment amounts. Our salesman Kevin knew what our offer was and what we were willing to do but the manager told us the price is what the price is and wasn't interested in negotiating. I told him that we were no longer interested and he rudely replied "Thanks for wasting my time!" I told him he was extremely rude and I'll never do business here again to which he responded "I hope not!"

I recently purchased a car from Paul Blanco in Stockton, CA, and would like to tell you about my experience. I was familiar with their advertisements and had recently filed bankruptcy a year ago due to my husband's medical bills from a major stroke, which left him permanently disabled. I was not very hopeful about being able to purchase a car but felt I had to give it a try. My daughter and I were promptly greeted and was told Barbara would be assisting us. Barbara was very friendly and professional and made me and my daughter feel very comfortable. I was trying not to get my hopes up to be able to purchase a car for my daughter. I explained how much I was able to afford for monthly car payments. Barbara made me feel at ease and was very forthcoming about my situation and that she would do all that she could to assist me.

I have bought two cars from a dealership before this one. This was a completely different experience! Let me tell you why: I had Barbara as my salesperson, she is the sweetest, calm, cool, and collected salesperson out there. I told her my situation and told her what I needed - an SUV or a minivan with low miles and a third row seat. She said. "I think I have just the car in mind, but let's get you approved first." They work my paperwork while we go on a test drive. I wait a little bit (car buying always takes forever) and they tell me I was approved by a bank and give me the run down of the details on my loan. I never felt pressured or coerced into buying the SUV. I looked over the paperwork and decided to go for it. YES - the APR is high (17%) but I have terrible credit that I am working on rebuilding. They were so helpful and nice, my experience was phenomenal. Thank you so much Barbara and Paul Blanco!!

Disrespectful, Embarrassed me in front of whole company, cursed me out in front of everyone in the building. Manager got mad at me because I didn't want to go with the bad deal they wanted to give me & started cursing me out calling me broke other names in front of everyone in the building. If you are familiar with the Paul Blancos in the Arden Area in Sacramento, it's the manager with the the beard. Looks Latino. Guy started throwing how much cars he sale in my face, started throwing how successful he is in my face like I care. Cocky attitude. Horrible customer service, and we are talking about the manager here. Managers that act like that shouldn't have that position. He should be working at a warehouse. All around, Paul Blancos is not the place to go. Horrible manager so horrible business.

I went to Paul Blanco to try and purchase a vehicle. I have bad credit so I never thought I'd be approved. After a salesperson spent all day dealing with 7 banks they tell me I was approved. I was excited. I go in and they did the contract and all and I drove away with a car. I made my down payments as scheduled. It was paid. They took my 2007 ion Saturn as a trade. I told them the registration was due Dec 26. They said it doesn't matter. They supposedly kept my car at the corporate office. So I was driving around in my supposed new car for almost 2 months and the finance calls me and says the bank denied me. He said "don't worry about payments till I call you." He said worse that will happen is I have to give the car back. I said "if I give the car back how will I get to work?" He said they'll give my ion back after the fact my registration was expired. I gave the elantra back how I drove off the lot.

We went to Paul Blanco with no money to put down on a car but we needed a car badly. We met with Barbara ** and she made the process so easy. She took very good care of us. She made sure that we got the best deal available for us and we walked out of there with our brand new car. No money down. It was an amazing experience and would recommend this place to anyone. Thank you Barbara.

When I came in I was greeted with a friendly smile from Barbara who was my sales associate. I can be a very difficult person and she maintained her professionalism with me at all times. She went over and beyond to make sure I was satisfied with my decision. I highly recommend you make an appointment with Barbara when you're ready to purchase your new car.

Let me start by saying Joey the salesman was very nice, professional and it was a pleasure dealing with him. On Nov. 27, 2016, I bought an SUV from Paul Blanco, Bakersfield location. On Nov. 30, 2016 they called me and asked me to bring a bank statement on my way to dealership. The light came on that said "Service Airbags". So since I was there I showed it to Joey who then called Victor. Victor told me after so many miles it needs to be serviced for me to take to Chevy. I went straight over there, I was given an appointment for the following week. After checking the car they said the part was wet. Had become damaged probably from it being detailed. Jared the manager is accusing me of having my car detailed 1-3 day from purchasing it. Who does that.

Recently a company that sells used cars opened its doors in Reno. They promise to finance anyone with their fresh start program. That is if they can get ahold of you after not writing down your correct phone number. You see, I went to this company's new store. We reviewed my income and the programs with my credit that developed during my disability evaluation following my service in the gulf war. They agreed that I had sufficient income to support a car payment. I was shown a Volkswagen Jetta for which we can to an agreeable price and some six hours later I was told that Paul Blanco's (Not so) Good Car Company had found a loan company.

My Son purchased a car from the Paul Blanco in Stockton location. Exactly one year November of 2015 to be exact my son purchased a 2013 Nissan Maxima, the transmission went out. The warranty on the transmission expired That much after my Son purchased the car. We called and told the staff at the dealership our dilemma and not one dime of help was offered. I am writing this to hopefully prevent anyone else going through the mess my Son is in now. I will be spreading the word on my part. I know a lot of people. DON'T SHOP AT PAUL BLANCO.

I purchased a used car about two months ago and Paul Blanco has yet to pay off my trade in affecting my credit now. The only thing I get from Paul Blanco is the run around. NEVER GO THROUGH THIS COMPANY. THEY ARE LIARS!!!