Outdoorsy Reviews

It’s been terrible. I own a pop-up. I charge $50 a night. I have only gotten terrible people that don’t respect other people’s property. When I contacted Outdoorsy, they said to file a claim through my insurance instead of going after the destructive renter. The renter broke the pull out bed and completely bent the bars to hold the bed in place. The entire thing collapsed. This renter also tore my canvas cover to the point where it no longer attaches to the original frame of the camper. I want to leave a bad review for him as well.

We had a trailer rented for an event next week, and the owner cancelled out of the blue due to "equipment damage." There is nothing left in the price range to rent for our event, so now we are unable to attend and are out the money paid for the event. On top of that, since I didn't rent from the owner, I am unable to give them a bad review on Outdoorsy, which means they can maintain their Super Host rating despite providing subpar service and putting us in a difficult spot.

Outdoorsy has the poorest customer service I have ever seen. Someone posted they do not VET the owners and go off whatever the owners say. I rented a RV from Outdoorsy Listing name is Lone Star And Barf Approved, Maybe. Owner's name is James. When I picked up the RV he was all smiles because I was renting it for 9 days at a cost of almost $4k. As we were walking he mentioned multiple times 6 ** ladies rented the rv before me, as the owner pointed out the previous renters damaged the driver's side, they rubbed up against a poll from a gas station and it went down the full side of the RV. This made one of the access doors on the driver side virtually impossible to open and made the other access doors hard to open. Then he walks me inside and the dinning room table looked like was going to pull off the wall, so the owner tried to put a screw in it to hold but didn't work at all.

Absolutely worst experience of my life, the company ignored my please for help to right the wrongs of the owners they allowed to advertise on their site. We rented an RV from RVan Adventure LLC it was mechanically unsound and was in a mechanic shop for 4 day we missed all our reservations and ended up getting home past our expected return date causing the loss of employment for my partner. The owners proceeded to steal 848$ from our account taking it without prior authorization and taking the 750$ deposit for "DMV fees and bumper" which were completely fine. We returned the RV cleaner than when received it with everything in order.

If I could give 0 stars I would. We went on the trip and the windshield. After we made the claim they tried to charge us more than double what it actually costs to fix it on some Outdoorsy quote that might as well have been written in crayon. I asked them multiple times to supply the legitimate quote from Safelite, the company they claim to use for quotes, and they refused saying "pay the balance or we will send it to collections." They refused to work with me for anything. Any questions I asked they ignored. The lady in the claims center was horribly rude in her responses and played games. She told me "if you want the quote you can talk to the owner". I asked for the owner's contact info and she replied with "sorry but I can't give that information out". It was all a joke to her.

The van was advertised as festival friendly, yet we were scolded for taking it to a festival — complete bait-and-switch. The host changed our booking last minute, then harassed us with endless emails and calls to return the van early because he double-booked it. To top it off, we were hit with a $500 penalty. Outdoorsy lacks transparency and accountability — I will never use this site again, and I strongly warn others to stay away.

I had a terrible experience using this platform. One week before my trip to Alaska, I requested to shorten my stay with the rental of an overlanding SUV from two days to one. Outdoorsy approved my request, and I was refunded $300 before my reservation began. However, the host did not approve this change, and Outdoorsy charged me back the $300 after my trip concluded. They claimed that the refund was a mistake in their system and demanded that I repay the amount, even though I returned the SUV after using it for just one night instead of two. To make matters worse, they informed me of this "problem" on a Sunday at 11 PM while I was at the airport returning from my trip and had already returned the vehicle.

Buyer Beware. This platform is trash. They couldn't care less about your experience. Based on our experience, they don't vet their hosts. We rented with the idea that we'd have a beautiful experience camping near a National Park. Our host was the nicest guy, but his travel trailer was ill-prepared for guests. Had Outdoorsy really been interested, this rental option would not been an option on their website.

We're appalled by Outdoorsy’s gross negligence and won't utilize them in the future. Outdoorsy doesn't vet the owners and their vehicles before renting them out. Outdoorsy is grossly negligent, failing to exercise the degree of care a reasonably prudent company would exercise under the same circumstances and this negligence can result in harm, injury and even death. Outdoorsy breached their duty of care that could cause foreseeable damage. We could have been killed as the vehicle rented on Outdoorsy was a death trap.

We booked a RV for our trip to Yellowstone Park for the end of July thru August 5th. The morning of our trip we received a call from the RV supplier and the generator was not working before our pickup time of 9am. It had just come in from a trip the night before and he was going to see if there was a way to have it fixed before we left. This trip included miles and generator hours and stated so in the agreement. By the afternoon it became clear that he would not be able to get the generator repaired and we were already significantly behind in our driving time to arrive for our planned activities.

Rented a 2021 RV for $350 a night. Cabin battery was bad, generator didn't work, safety rail on the bunk fell off, propane tank was empty, BLACK WASTE TANK WAS FULL ON DEPARTURE. Broke my arm falling into the stairwell as the step didn't operate to enter. Brought the rig back early, notified the host and Outdoorsy about a refund. No action so far, it's been over a month. I would NEVER trust this company again. Outdoorsy and the host were aware of the issues with this vehicle BEFORE renting to us.

Do not use this rv company. It was our 1st time going out of town & the owner found us on another site that did not approve us due to insurance approval. She gave us this site & also told us she would refund us $90 & did not. She offered to let us pay her directly for picking up the rv because it was cheaper than the site. When we returned, she complemented us on the cleaning and how well the rv smelled. We bought her a new adapter because the one she gave us to use was melted by her extension cord. A couple of days later we got an email stating she was keeping $780 of our deposit due to finding a meth pipe in the rv. From the beginning she was unethical and seemed to be money hungry. We do not have free money to just give out to individuals like her. This was a horrible experience. Reading through the contract, we found no mention of keeping our deposit due to finding paraphernalia. If you care about your money, do not use this company.

I had a vacation planned for 4 days in July. I tried to rent 4 different trailers for this trip, starting 6 weeks away. All four backed out. The last one backed out the night before we were to pick it up. Had to cancel our vacation which included other arrangements. Very frustrating.

I rented a camper van from Outdoorsy (Host Brittny **) in July 2025. The water pump did not work but in spite of that I gave her a 5 star review because I understand that’s how these folks get their RVs rented. As soon as I submitted the review Brittny called to inform me the middle solar panel was missing and they would be filing a claim. (Unbeknownst to me it had flown off while I was driving - thankfully nobody was killed!) My insurance company denied because this was a maintenance issue and not my fault but Brittny held my deposit and ultimately paid for repairs with it.

Their website does not advertise crucial details like mileage overage charges being 5x the going rate. When you go 2000 miles over the “free” miles that equates to about $4000 more than expected. If you decide to use them be sure to canvas the website and paperwork with a fine tooth comb for important details they don’t want you to know until after the fact.

If you're a host considering Outdoorsy, proceed with caution. I had an account previously and decided to return—big mistake. I was prepared to resubmit everything from scratch, which would’ve been fine. But because my original email was no longer valid, I couldn’t reset my password or create a new setup with that email. That took a full day to resolve. Then came the real headache. After spending two hours setting up my listing again, I hit a wall with the W-9 form—it wouldn’t submit. That issue still isn’t fixed after 11 days, despite two emails claiming it was. I’ve spent hours emailing, calling, uploading print screens, and getting nowhere.

NEVER USE THIS COMPANY. Terrible cancellation policy. Terrible support. Do not use this company. I tried in good faith to cancel a rental several weeks in advance, due to a misunderstanding of the rules. They were unwilling to budge, and so I was forced to pay $1000 cancellation fee since I did not understand the rules completely when signing up. NEVER USE THIS COMPANY.

Horrible experience. If you are a host watch out. It’s been a few months now and they haven’t paid me the money they owe me from a renter renting from me. It doesn’t have to do with any claims or anything like that. I have called them a couple of dozen times and I get the runaround. They have told me I’m sorry several times, they have said tech support will call me, a supervisor will call me, and nothing. I’m out $800 and I can’t even get a straight answer.

No mention of fees you have to pay. I rented a trailer through Outdoorsy and they failed to provide Mobile Mechanical service without any fees. Here is What their website shows: (cut and paste from the website)

Lots of bait and switch. They only protect the host. I would never use this company. They don't post pickup/drop of times. You will be charged for a full day but can't get a van till 3pm and drop is 11am but that's not posted or told till you rent. Stay far far away form this company. The support is even worse. Good luck talking to anyone.

Attempted to book 4 different times, the 'hosts' never responded to the requests. Not sure if requests are going to them or if the 'hosts' are even real people. Customer service had a quick response time but could not inform me if the hosts were receiving my communication or if the hosts were still active/real.

Do not rent from Outdoorsy. I rented a trailer from them to be picked up in Fort Worth for the dates of Sunday, March 23 through Friday, March 28. It was confirmed I receive verifications and rental agreements and the money was deducted from my bank account two days later the host contacts me and tells me that I can’t pick the trailer up until March 25 after it was confirmed and paid for to be picked up on March 23. He would not work with me in anyway I made several offers about different times to pick it up on the 23rd or ways to work with him. I was finally told that the trailer had already been rented and would not be due back until the day before, and there was no time to clean it and prep it And also that they were not even open or available on Sundays. Remember this is after everything had been accepted, confirmed verified my paperwork sent to me and the money had been immediately deducted from my bank account.

Absolutely outstanding experience with this RV rental service! The customer service was top-notch, always responsive and friendly. The prices are incredibly reasonable, and their offers make it even better. The website is easy to navigate, making the whole booking process seamless. Highly recommend for anyone looking for a hassle-free RV rental!

I have been a Host on Outdoorsy fir several months. And I can say that the service is anywhere close to being worth 25% of bookings. They don't actually do anything. But my bigger complaint is that three support staff recently quoted me a payout amount before I accepted a booking. And swore up and down that would be the amount I was to be paid. So based on their info I accepted the booking. The very same day I received less than half that amount, only to be told by support "sorry we made a mistake". That so called mistake cost me $900. The company made no attempt to stand by the quote. Or do anything at all for that matter. I of course plan to change sites.

They do not vet their hosts at all. I rented a camper for $1000 for a few nights and the first night I took a shower. The water was contaminated with trace amount of gasoline which still caused me to go to the ER for nausea and vomiting and skin burns. Outdoorsy did not care at all.

The van we rented was great. The owner was easy to work with. Outdoorsy was awful. The ordeal started when we wanted to use our own insurance. The customer service dept assured us that buying their insurance was not required, but they were not at all helpful in telling us the process we needed to go through to put our insurance in place of the $320 insurance that they wanted us to buy from them. So many back and forth emails.... Finally, we were able to get the process steps, and had our own insurance in place. I'm sure it cost them more than $320 for all of the customer support emails between us. Sheesh. And then, at the end, they charged us $20 for "service charges" and "credit card processing fees" in order to process and refund our security deposit! Unbelievable. This is not the kind of company I want to deal with. I have deleted the app.

Pick up day: Arrived, I saw the passenger side back taped up, the ladder bent, broken, not usable, the awing had wires exposed both ends and black tape on it. Scratches, dents throughout (have pictures of outside.) The interior was filthy and worn. There was tape again holding things in place, the interior wood looked like it was painted over in different areas, it was dirty not enjoyable or relaxing, very old inside. The inside also smelt like cigars/cigarettes. False advertisement on outdoorsy website. The refrigerator was rusty, dirty. When we checked out the freezer, it was defrosted and leaked on the bed. He turned it on and worked. Bathroom was dirty and unhygienic.

This company may be good for the renter but for owner it sucks! I had a tenant break a baggage door and Outdoorsy does not support the owner at all. Their arbitration is in favor of you and then they change there kinda few days later, This company makes a lot of money off your rig and in return your rig gets used, abused and excess mileage. Renting with them becomes a big money pit and the small amount of money you make is hardly worth it.

Very bad company. Customer service was rude. They denied a legitimate claim by fabricating a false story about damage to the vehicle. I never write bad reviews. This is the exception. I truly believe no one should rent from Outdoorsy.

My husband and I had the most amazing opportunity to celebrate our anniversary at Outdoorsy Hill Country in Stonewall, TX, and we couldn't be more impressed with the entire experience! Thank you, Sabrina and Kailei, for the exceptional hospitality!!! You both were so welcoming and immediately made us feel like family!