Outdoorsy Reviews

Do not use Outdoorsy! We rented an RV in August of 2024 and it was not as advertised. It was wrecked and had several things wrong with it. Outdoorsy did nothing and stated sorry, buyer beware. And the owner is non-responsive.

This is the worse company. Be careful renting anything. They believe the hosts when the host is ripping you off. My word with proof that the host lied, cheated and stole from me and my family. Thinking this was going to be great, and had a great weekend with my family, turned everything in, and then stole my deposit. Outdoorsy let them, and took another $300.00 from me. They are cheats. If I could give them a negative star I would. I wasted 2 months chasing my money. I am your customer outdoorsy you forgot that. DO NOT RENT FROM THESE CHEATS.

Here’s the thing. It’s a platform to make money; we as owners get that (more than renters). But here’s my biggest issue as an owner: Aside from a 25% fee that the platform takes, when my RV has interior damage that I have to pay for out of pocket to fix, Outdoorsy TAKES A CUT FROM OUR DAMAGE DEPOSIT. For example, if something costs $50 to fix, you only end up with $35 after they take a “host fee” on top of what they already took off the bulk of your booking. So you end up losing money when damage occurs to your vehicle (which makes them money), and what makes it even worse, they profit off of your damage. Absolutely disgusting in my opinion. We’re no longer using the site and exploring better options.

Awful experience to rent my RV with this platform, first of all; the whole process is not user-friendly. But the worst thing is that even though the renter paid insurance to cover any damage on the vehicle; one of the tires blew up because the renter hit something on the road. Outdoorsy told me to take care of the damage and file a claim providing the invoice. I followed their instructions and after 1 1/2 months of waiting and calling multiple times, they’d decided to denied the claim and not pay due to that the rv has to hit another vehicle for them to cover. I lost $400. Stay away from Outdoorsy.

We rented an RV in mid-May. When we returned it, my husband dropped it off at the owner’s house, and the owner was not available for walk through. My husband did not take pictures of anything, but we were unconcerned because the trip was uneventful. This was a mistake because not long after my husband returned home, he received a phone call from the owner accusing us of damaging his RV: his front two hubcaps were allegedly missing.

I made a reservation using Outdoorsy with the understanding that I could cancel for a full refund within the first 48 hours of making it. Within the first 24 hours I message the host and told him that I needed to cancel my reservation. He did not get back to me until the next day and then only would say that he got my message. I realized that he had not canceled the reservation however I realized this after the 48 hour window. I am only getting 50% back. The cancellation procedure is very confusing as they tell you to communicate the host. I have tried to get the rest of my money without success. I paid with PayPal and am hoping that they can help. Please beware when using this company. Do not send them money and if you do, don’t expect to see it again. Other people have said the same thing in their reviews. Do not trust this company!

Read the fine print and add about 100% to the published nightly rate before you buy. I tried to rent a vehicle for an advertised $275 a night and the total came to $569! Another came to $851!! "Free cancellation" is a bold faced lie. They still keep $40 even if you cancel within the deadline. Very low mileage limits. No idea how you can rent RVs with 100 miles of daily travel limits before fees. Who rents an RV to drive 50miles away?? Just a shell game to bag more $$$.

The only thing true about “The Ride RV” through Outdoorsy is that it offers an “unforgettable journey”. We will never forget this one and we will never rent this vehicle again nor work with this host again through Outdoorsy. Between the generator cutting out, the battery not charging, the overall condition and lack of cleanliness of the RV, we’d say that the rudeness of the host claiming “lack of understanding on our part” and then charging us for things we never agreed to, and the dishonesty of the service crew topped the unforgettable journey list for us.

JUST STAY AWAY FROM OUTDOORSY! Today is 7/29/24 and I am still dealing with a bogus scam claim from 7/4/24, 25 days later! I have spent several hours over many many days trying to communicate with Outdoorsy and I deeply regret using them. We are experienced campers. We decided to rent an RV this time to make things easy (ha!). We paid about $400 (in addition to rental, insurance, and Outdoorsy fees) to have it delivered and set up.

Scammers... never rent from them. Rent a RV with unlimited mileage... to go from Vancouver to Cali. The owner of Rv somehow called us... threatening us to call the police and asked to pay for a mileage... So we came back, they charged us 2500 more... Thieves... this is fraud.

I've rented my vehicles via Outdoorsy for three years now. On a recent rental, one of my clients had a minor issue with their rental. We discussed and decided a small refund would be best suited to resolve the situation. Outdoorsy instructs you to call them if you would like to refund your client for something other than a cancellation. When I called I was told that Outdoorsy would keep their 25% cut of the refund. That's right, Outdoorsy keeps their 25% "host service fee" even on the amount of money you refund, as the host.

Serene ** from Parowan, Utah is dishonest and I highly recommend to stay away from her. She canceled on us on the way to her home to rent a trailer. She really let us down and in a huge lurch!!!! Very unprofessional and she did not even apologize. So bad and embarrassed that she let she double booked us and wouldn’t let us use another trailer because we asked her for a discount and she canceled. I thought by paying a deposit it would secure us to have it. Ugh what a mess.

The worst service ever, they just want money and to back up the host, can’t get a hold of anybody. The RV we rented left my family stranded on the side of the road with 3 tires going bad and 2 of the tires we had to pay out of pocket to replace, the host does not want to refund or respond to any messages as well as Outdoorsy, customer service keeps sending me around to multiple people to contact but no one reaches out and nothing is being done, there are a crapload of 1 stars for a reason, definitely do not use as I will not be using again. I plan to upload a TikTok of proof with receipts of the tire changing, and emails that have been constantly sent but no reply from customer service and as well from the host. Take your money elsewhere. This company is just money hungry.

I'm trying to be a host for 5 days already....I spent 2 hours registering my account, my rv, writing everything in detail, and it got posted when all of sudden the website asked me to login back. I found out my post wasn't up anymore, and my account was blocked. After 24h, I contacted them and they told me they were reviewing my account and that would take 24-48h. I knew nothing from them, so I contacted them again, and they asked me if I verify myself through the email it was sent...yeah, I got an email, but not from Outdoorsy, it looked like a scam.

I never received the camper and I was charged for it because of a hole in their system. I felt like the staff was extremely unhelpful and unwilling to do anything. I will never use this company again.

It's a platform for scammers. I responded to an ad to rent an RV on the site, after which I got a spoofed email that looked like it came from Outdoorsy. I paid it and never heard from the owner again. Outdoorsy did nothing to compensate me, won't give me the identity of the owner, which they claim to have. Don't go into it thinking that they've vetted the owners, like you would on another site like Airbnb.

Double booked our rental and ruined our honeymoon. Customer support has been a nightmare, I seem to only be talking to people in call centers who are reading scripts. Have done nothing to make this better. Outdoorsy blames the host and the host blames Outdoorsy, just going in circles. Will never use this site again.

I rented a camper van from Outdoorsy. The van was almost brand new so I have no complaints about that. However the van owner turned out to be some kind of Sovereign Citizen who doesn't believe in license plates. I didn't really look or think about it until we had gotten to or site and someone pointed out there were no plates on the van. They were in a storage place on the dash so I duct taped one of the plates to the back. I am surprised we weren't pulled over. The owner later said it wasn't required for the plates to be on the vehicle which is clearly wrong. After the trip Outdoorsy charged me for extra post facto insurance at an obscenely high rate that was never outlined in their contract or terms of service.

First time using Outdoorsy and the last. We rented an RV for a trip and had a horrible experience. The RV pictures were misleading. The pictures were clean, uncluttered, no personal belongings, RV in good condition. Upon arrival, the RV looked several years beyond its stated age. There were personal belongings all through the RV - car seats, magnets, food items, children's toys. Condition of the upholstery was torn (clearly not matching the pictures), not to mention being dirty with sand everywhere on the counters and floor. The RV barely started with a big plume of black smoke and a drive around the cut-de-sac was clear the RV was in poor condition and not properly maintained. We cancelled our reservation immediately, and in speaking with Outdoorsy they told us we needed to work directly with the renter for the refund, and since the reservation was cancelled, there was no ability to leave a review. Outdoorsy did nothing but facilitate a scam.

I keep using this site and every time regret it. I have had multiple bad experiences. Hidden fees, ridiculous cancellation costs that are not clear. Customer service unable to actually help with technical stuff, had to change driver, but they could not, could not change pickup time and the whole reservation was wasted because their "System".

Our family of 6 is planning a 10 day road trip this summer and wanted one vehicle comfortable for us all. I found the perfect vehicle on Outdoorsy, absolutely stunning! We were all so excited. The booking was glitchy and instead of charging a deposit with the reservation I was charged the full $1,300 for the trip that doesn't start for 5 months! I contacted customer service, they fixed it and charged me $757 in Feb. for a Jul. trip, balance later. I never received a confirmation from the vehicle owner, just from Outdoorsy.

I rented a van on Outdoorsy and despite insurance their support did pretty much nothing to help when we ran into problems. Their resolution was to possibly look for another vehicle which could take a day....I'm genuinely shocked to see my very honest and 3 star review was removed from the Site so they clearly filter them. Most of our trip was good but 4 weeks became 3 weeks when the vehicle had a FORSEEABLE mechanical failure which we spent 2 days addressing and still cut short our holiday. The owner KNEW it was an issue and lied about plans to sell all his units so we didn't blame him too much, he's still in business 2 yrs on.

As you can see by all the other reviewers, we should have started here, and may not have gotten burned. Got stranded in Healy, AK, over 4hrs from Anchorage, with a broken down truck camper and no way to continue our journey, missing 2 nights/3 days of our vacation. Had the best insurance, but it doesn’t cover mechanical failure. The host’s fuel pump went out, and if we didn’t have family to come get us, I’m not sure how we would have made it back. Anyone else would’ve had to dish out hundreds, maybe thousands more to get back on their flight. Do yourself a favor and rent from a reputable RV place. This is not worth even the slightest discount if you lose part of your vacation.

BEWARE!!!! My wife and I rented an RV for the summer because had a trip planned for our family. We booked it probably a month or two in advance and on the morning of the rental we went to pick it up but the thing was filthy. It was not washed, smelled like cat urine, leftover old sauces still in the fridge (that was not cold) and the kid I might add showing us how to work everything said it had just came out of the shop and the best answer he could give was, "I'm not sure!" We asked where the owner was and he said, "We just store it for them." He didn't know anything except it use to be cleaner and nicer than this. The list of headaches goes on and on! We contacted the owner who doesn't even live around there and they were on their vacation, probably with our money of course.

If you are considering renting your RV through Outdoorsy I wouldn't. In my experience this is a terrible platform. They are unwilling or unable to solve simple problems. Do yourself a favor and use RVesey, I will be using that platform from now on.

I am very disappointed with Outdoorsy. I was supposed to rent a RV on August, 26th 2023. In this very same day, we had the sad news that my son's brain tumor was back and we stayed at SickKids hospital for 43 days. I tried to cancel and get my money back. It was a extreme situation. I recently contacted Outdoorsy, and to my dismay, they conveyed the disheartening news that our reimbursement had not been approved. Not even 50% of cancelation fee. The absence of prior communication on the host part regarding this decision was disappointing. We send the hosts a message on September 25th, where they stated: "Hi Claudia. Let me follow up with Outdoorsy this evening to see what they need on my end to get this taken care of as soon as possible."

I trusted Outdoorsy to rent my RV on their site. I did some research and thought that my RV would be covered in the event that a renter had an accident, both the renter and I would be in good hands with the insurance outdoorsy sells as well as the protection provided. Well, there was an accident and a claim was filed on 9/11. It is not over two weeks and I have yet to speak to the person that is "processing" my claim. When I call, representatives say it is better to email, when I email, no one answers.

I wish we had read these reviews before we rented from Outdoorsy. Initially, things seem to run smoothly with Outdoorsy as well as the host. It turned out to be a nightmare. I would strongly suggest anybody renting from Outdoorsy should do a video walk-through with the owner of the RV before you leave. The owner may appear to be friendly and helpful but they can turn on you as soon as there is an issue and blame you for it when it’s obviously not your fault. We signed the paperwork before leaving trusting that the trailer was in good working condition and safe. Neither were true.

I started using Outdoorsy to rent out my travel trailer. I was excited to get my first 7-day booking that would have pocketed me over $500. One big glitch, they use Plaid/Stripe to try and connect to bank for payout. Both of these services are problematic and of course since I was not able to connect my bank account, I was not able to accept the job. The Outdoorsy solution suggested that I try opening an account at a different bank and retry the connection. I bank with a federal institution that is well known! Also be aware that their insurance offered for host protection is poor and I would recommend that you ask your customers to obtain insurance through their own insurance provider and list you on as an interested party (search or ask for Acord). This company should not be in business IMHO.

Do not rent out your RV here - your RV is not protected and terribly underinsured by Outdoorsy. When my RV was returned by a renter with damage that was caused by driving over rough road, Outdoorsy claimed their insurance didn't cover it because there was no accident. Motorhomes are not offroad vehicles and rough terrain caused sufficient vibration and shaking to break the frame and body apart in an area, which lead to breaking the slide mechanism. With $5,500 in damages, Outdoorsy said that insurance didn't cover it. This is a terrible loss that is not made up by the fees earned, not to mention the loss of time and the other rentals I had to cancel due to the repair time. I will never use Outdoorsy again. And renters beware too - you are underinsured and are at risk when you rent here!