Sunrise Toyota Reviews

EVERYONE IN THE DEALERSHIP WAS VERY FRIENDLY AND HELPFUL…Thank you.

I must say we had an excellent experience at Sunrise Toyota with the SUV purchase. Between the sale and the Financing of the car it was so smooth. Tom ** was wonderful, very knowledgeable, helpful, and caring,, I would recommend him to people I know to buy a car from, thank you Tom for your help, Richard ** Finance Manager knew exactly what he was doing, very efficient and thorough. Vinn was also great In Showing us all the cool gadgets in the car and explaining how each works. Everyone was very friendly and helpful, the dealership is very clean and com. Thank you.

Don't let all the good reviews fool you. Think twice before you buy from them and have your mechanic double check the car if it's a used one. They got me badly. Less than a year the car they sold me (financed by them) failed state inspection at their own service center which mean they sold me a damaged car because I did not get any accident since I bought the car. They got the nerves to ask me to go to a body shop because they do not have one. I am so pissed now and feel abused by the dealer. When my mechanic saw under the car, he was shocked, they should be ashamed for selling me this to me.

Strong buyers remorse... I've been looking for a car for a while, it's not a good time. I went to this dealer as the reviews seemed very good, and their internet price was reasonable, still with a mark up, but not as bad as other places. I was told the internet was wrong and their upcharge was a $1000 more than internet said. I did buy a car, but I was in a rush, had to get to work.

The salesperson promised me free oil change for 5 yrs when I bought my Sienna, now after 1 year they refused doing it for free as they promised and they want to charge Me over $200 for it. This dealer is a scammer do not trust the sales and do your business somewhere.

See Rob ** at Sunrise Toyota used cars in Oakdale. They have a large selection of certified Toyotas. They have a brand new state of the art service facility. Everyone is very nice. Rob treats you like a family member and offers you a no stress buying experience. Highly recommended.

What a disappointing and frustrating experience I just had at the dealership. Unbelievable. I was told by internet sales that someone would be happy to help. When I got there I went to the desk and a gentleman was sitting there (Eric) and he said hello and when I explained why I was there he asked me what vehicle I wanted to lease I told him a Tacoma. His response was so dismissive and he couldn’t even get up from his chair. He says “I only have one Tacoma left and it’s full price with no incentives”. He could not be bothered to move forward with anything else.

Hats off to the team of salesman Orlando ** and finance Jason **. They were great and worked very diligently on getting my fantastic car and financing. I am quite please with these guys and Toyota. I highly recommend. I certainly will send any of my friends and family to this dealership and refer these 2. Very satisfied customer.

As a member of the FDNY and a military veteran I’m not sure I’ve dealt with such difficulty from an organization. My Tacoma was in and out of the shop 4 times within the first two weeks of leasing it. I have had nothing but difficulties with them and now it’s been a little over a month and I’m having the same issues plus a parking issue. I was told I would be able to work out a deal and bring that the truck without much difficulty but now I am not able to do so. I am sure management will respond to this and defend themselves but the issues are concrete and known. I have bought multiple trucks from them and had friends as well. It’s lack of responsibility and really a black eye on ownership. I wouldn’t recommend them anymore sadly to anyone. They will run circles to get you in a car and then throw you to the side after. Nothing but issues with the Oakdale location, sadly.

I brought my son to the Toyota dealership in Oakdale on Saturday, 2 days ago where he purchased a Prius V class. I took him there because 5 years ago I purchased my Prius from the same dealership and had a really terrific experience. I have to share the experience with you all as it was so positive. The Salesman's name was Will **...and from the first second he was totally amazing!! He was smart, attentive and paid attention to every tiny detail. After sitting with us and accessing what we needed, Will drove us in the cart over to the Prius area; he was literally back & forth "running" to retrieve the keys and/or specs for the vehicles (and it was a very hot day!!) :).

Will ** made the process so easy and I got a great deal. Thank you WIll and I am a customer for life. From having the right car at the right price to handling my financing and insurance every one was on their game. I had given up trying to find a car and I walked into Sunrise almost as an afterthought and 30 minutes later I was signing up for my 2015 Rav4.

3rd car we purchased through them through the Costco auto program and this time we found out that they charged us $2,000 over what should have been the Costco approved pricing. When we questioned the price they never returned our calls. They also gave the wrong vin # to our insurance and registered the wrong car. Mistakes happen, however their unresponsiveness was completely unprofessional! We are being refunded for the overcharge, only because Costco investigated it!!! They are crooks!! This is how you treat a repeat customer?!!

I had a very good experience with Sunrise Toyota in Oakdale. The sales rep. Alex was very helpful. He explained the very impressive features of the RAV4. We had a test drive that day, July 11 during which Alex pointed out the safety features. I went back July 13. Alex was able to find the color I wanted on the lot with all the features. With the help of the finance manager Jason I drove off with the vehicle that afternoon. What a great and easy experience it was!

I first leased my 2014 Toyota Corolla at Sunrise Toyota and from the very beginning everyone was so friendly and helpful. My lease is up in August so I went just to see what my options were. Salesman Ahmed helped me out. I was interested in a Rav4 Hybrid so after consulting, he had me test drive it. After going back and forth and asking all kinds of questions, I decided to buy out my lease. He was super helpful and patient with me. I am so happy with my decision, thanks to his help. I would definitely recommend Ahmed!

New Toyota Tacoma purchase - I just recently leased my first car at Sunrise Toyota dealership. My salesman was Bob **. Bob was very easy going and informative. I told him this was where I see myself in this price range and he got it there!! I hope if I ever purchase another vehicle from Toyota Mr. ** is the man that helps me again!!!

Needless to say, we were very happy with the service and care given Bob ** and his team. We love our car. Bob is the best!

My sales person Bob ** was the best. He was very knowledgeable and helpful. No hassle. I leased my car because of his wonderful help and I would highly recommend that if you go down to Sunrise Toyota in Oakdale you ask for him.

Bob ** was our sales rep. He is very knowledgeable about Toyota. We were directed to Sunrise from the Costco car purchase program. Savings in the end was not as large as expected but there was savings. My Wife and I have the car we wanted to buy, not lease and a extended warranty program that will cover any repairs that might arise in the future (not that we are expecting any).

I want complain about one of the dealership long island call "sunrise Toyota" 3984 Sunrise Hwy, Oakdale, NY 11769. I went there through Costco Auto program which suppose to be hassle-free buying experience. When I went there they didn't have the car and finally they told me they have one car and they can get me 2 days. All I need to put $500 deposit which is returnable in case I change my mind. 2 weeks after when I called them and asked them about my car they said they didn't find it yet. Then I said I want to wait to buy the car since they didn't find the car.

Boy, I had a long day. Wish I met Bruce ** at Sunrise Toyota in the first place. Tried to buy a Corolla. Everyone had a dealer fee added to the price, which they told me after we agreed on the price! Not Bruce (Sunrise Toyota). He listened to my needs, demo ride had so much more detail than the other rides I took the same day! I was able to see all the colors in one place on a huge lot. Let me just say, STOP, Just go see Bruce ** for a simply fair deal made easy!

I was very satisfied with Sandra **. She made my experience at Sunrise Toyota easy and very helpful and I will tell anyone who needs a car to see Sandra. I would also like to thank Bruce for his help. He was very polite and professional at his job. Thanks again. This has been the best experience I had buying a car.

What a great day I had shopping for a new Tacoma. Worked with Bruce **, he had his stuff down. All my questions and concerns were known and answered. The Toyota Tacoma is a long-term purchase, so I wanted to get a lot of detail. Bruce made it easy!

We cannot say enough positive things about our experiences with Sunrise Toyota over the last 18 years. We are now on our 7th vehicle from Bruce and his team. Mike ** and Ryan made the entire process smooth and seamless. They had our vehicle ready to go when they said they would, and did as much beforehand as possible which made for a pleasant experience. Don't buy or lease a Toyota anywhere else!

First time I purchased a new car and it won't be the last. My sales person was Efrain. He was very knowledgeable and explained the various Corolla models in stock. He was very patient with me and told me that I did not have to take the car home today if I was not ready. No sales pressure made me feel comfortable. I came back in two days and made the purchase. I highly recommend Sunrise Toyota the sale staff is friendly and knowledgeable.

Upon entering Sunrise Toyota, I was greeted by a young woman who inquired if I needed help. She introduced me to Mike **. He asked what I was looking for, and I explained to him I was just looking. He took me to a variety of new cars and explained all the features of each car. Never, did he put any undue pressure on me to purchase a vehicle. After looking at a few cars, I decided to get serious about the 4Runner. Mike explained the price and options that came with the car. I was satisfied with the information he provided and decided to purchase the car. There was no hassle with the car I traded in. I received a fair value.

Was in need of a new car and decided to check out Sunrise Toyota. I had a great salesman named Mike ** who helped me choose a great Toyota Corolla. Mike was very polite and didn't seem pushy at all. He was very knowledgeable about the cars and I felt very comfortable with my choice. I would highly recommended Sunrise Toyota and make sure you ask for Mike **.

On 4/9/2010 I entered into an extended warranty agreement with Sunrise Toyota re: my 2007 Tundra. I was told that if I did not have any repairs done by 5/1/15 that the $2500.00 I paid for the extended warranty would be returned to me. On 5/2/15 I was present at Sunrise Toyota and filled out papers requesting my $2500.00 since I did not have any repairs done to my vehicle. Since 5/1/15 I have been given a "runaround."

Got service done and they damaged my rim. When I first called to complain it was all nicey. On August 1, 2015 called again only to hear about someone taken off and how busy they were to get back to me then all I heard was how the service rep had a flood in his apartment. Still no mention what they were going to do but they were going to do right by me. Still nothing on August 20, 2015 after BBB Complaint and Toyota Corp complaint. Check your vehicle good before you leave. Suggest get a police report of damage if you do have any like I should have. They will run you around so don't be good guy.

Attended the Customer Loyalty Event and turned in my Toyota lease for a new Toyota lease. I was told they would take my car back free and clear with no additional money due. A month later I received a bill for a disposition fee. When trading in Toyota for another Toyota being a "loyal" lease customer for over 7 years and a returning customer to Sunrise Toyota I should have never been charged. Called Atlantic and spoke to a very nasty manager that rudely said I am responsible for the fee because they went trough TFCU to fund the lease so technically its not Toyota to Toyota. Who they chose to fund loan is not my problem. The car in addition was not prepped to the way it should have been. When asked where the car mats were they tried to play stupid and told me it didn't come with them and I had to point out on the on the car package sticker it did. I had to send the car back to get re-detailed for the interior while signing the papers.

Overall, 11 hours experience from inquiry to purchase was horrible. Make sure if you go then your sales manager should not be Kevin **, who do not know anything for each question you ask. He just go out to check with seniors and take too much time... and not have good behavior to talk. Finally, they taken approximately $2000 extra than what was the published deal for Lease on Toyota site due to misinformation on Trade in and told unable to cancel the deal. Never do Trade in with them; otherwise, they will misinform till final purchase and will keep your car without adjusting anything from final purchase and will not return. It was a mental harassment till 1 and a half month even after purchase. They taken out the Toyota Financial Services review before I responded. Finally, I have much regret how can I finish this very bad deal.

I purchased a Toyota 4Runner from Sunrise Toyota. I ordered new tires and I had them installed by the dealership. I asked them to keep the old tires. I arrived at the dealership to pick up the 4Runner and the tires were gone. The dealership would not replace the tires or give me any discount. I contacted the BBB and they have done nothing but lie to them and they tried to get out of paying me any money for my tires. I will have to purchase summer tires for my 4Runner and they cost around $1,000.00.

On March 22, I had my car towed to Sunrise Toyota shortly before closing. The Service advisor was John **. He was very dismissive in what I had told him as far as what my previous body shop had explained to me, as my car having a computer problem. Mr. John told me he that Toyota needed to do their own diagnosis. He said I would hear from the dealer the following day in regards to what the diagnostic report results were and whether the repairs were covered under warranty. I asked if I was entitled to a loaner car, and he said only if my car's problem was covered under warranty and it was going to be held for longer than one day. He was extremely dismissive.

On 2/18/10, I brought my 1995 Toyota MR2 to their facility to have a body work performed (I was rear ended). I was promised by Andrew, the body shop supervisor, that my car was going to be fixed the way it was before the accident. I also requested that all old parts be saved emphasizing on one specific part. I was told that they will be finished within 2 weeks maximum. When I received the first phone call stating my car was finished, I showed up, and as soon as I see my car, I can see unaligned panels and tail lights from a distance. So I requested that they fix that. This happened another 3 times about the same problem area! I also found out the body shop had neglectfully lost the part I emphasized was important to keep. Well, yesterday, 3/17/10, I went again to pick up my car and I inspected it all around.

I was shopping around for a Toyota Highlander vehicle. I sent a quote request to Sunrise Toyota, after which I was contacted by Stephanie H. by phone and e-mail. We reached an agreement on the prices for my trade-in and the Toyota. I provided VIN numbers of my vehicles since I live 50 miles away and received a confirmation that the deal we agreed on will be met. I asked two times to confirm and confirmation has been made twice but in order for that to be done, I needed to bring in my cars. I was also named who I would be dealing with in the store. The person’s name is Mike C.

I bought a car from Sunrise Toyota in June 2003 and paid it off late 2004. I was young and unaware of dealership/financial issues. My parents were there, however were not involved apart from co-signing the loan. I was looking over my paperwork afterwards and thought I was charged more than I was supposed to be. When I went to Toyota, I was not helped regarding this situation. Sunrise Toyota is now under new management. I desperately need assistance in figuring this out. I was in debt for some time because of this loan. If I overpaid for the car it would be great if I could get the money back. I do not have money now to pursue this on my own and need someone to help me.

I went to this dealership on Thursday, December 24, regarding a price inquiry of a Toyota Highlander. I spoke to a salesperson named Paul **, who was signed to assist me. I took a 2010 Highlander for a test drive and when we sat down at his office to discuss the prices, since this vehicle was a little out of our price range, we asked for a 2009 model which they had in stock. This particular salesperson did not allow us enough time to make a decision and therefore was rudely rushing us to purchase this vehicle. He repeatedly said that, "We are wasting his time and he wants to leave to go home to his family." He also told me that in order to speak to the finance person named Jeff regarding lowering our monthly payments, we would have to pay a deposit of $500.00 to hold the vehicle and that if for some reason we decided not to purchase this vehicle, then our deposit will be refunded. He also mentioned that Jeff would call us on Saturday, Dec. 26th, to discuss our loan process.

I had left a deposit on a 2006 used Seqouia, with the agreement that the check would not be deposited until the financing arrangements were worked out. I dealt with Russ **, the Finance Manager, who told me that since it was a weekend, he would get back to me on Monday or Tuesday with a response. Over the weekend, I decided not pursue this vehicle and called Russ on Monday to let him know and asked him to either return or destroy the check. I did not hear from him back. A week later, Russ called me at work, and told me he arranged financing, for an astronomical monthly payment. I told him that I would speak it over with my wife. My wife called him back and told him to forget the deal but before the call, she called the bank and found out that Sunrise had already deposited the check, and my bank had paid it. When she called Russ and asked for her money back he yelled and berated her, and said that we went behind his back. Now, I have to wait for "headquarters" to issue me a refund.