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Steve ** is very professional and friendly. If you are looking for quality service you deserve see Steve. I have leave the dealership happy. Steve took extra time to fully understand my vehicle service.
On Friday 7 September 2018, I took my car to the workshop at this dealer where I bought it almost a year ago because of three faults it has, they told me that the car has nothing, but they charged me $139.59. However, my car still has the same faults. The steering wheel vibrates between 65 and 70 miles. The navigation system screen was completely out of control twice on different days (once on the highway and again in the city, in clear areas). The sensor on the right front side is activated momentarily without having any an object in front.
Obviously, to sell me the vehicle they gave me good service, and they told me that the vehicle is in perfect condition because they already did the necessary maintenance prior to the sale, but now that I take it for repairs or adjustments that should be made, they tell me they do not find anything. However, they told me, that the vehicle needs to do the following: Replace cabin air filter; Perform rear differential service; Perform transmission fluid exchange service. Of course, everything I have to pay for them is fine; but what it includes in the guarantee, they do not find anything.
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I bought a new 2018 Honda CRV at this dealer. The car is supposed to registered in West Virginia. They gave me a temporary plate that is good for 30 days and they promised to call me when real plate comes from the DMV. After 20 days they didn't call and I called them more than 20 times to ask about that. They either never return my call if I leave message, or pass phone around, or let me wait until I got tired and drop. I even went to their office to complaint, each time they make me waiting for 30 minutes. In first time they checked and said that everything is OK, we just need to wait. In second time the sale manager, Adrian **, came out to talk to me. He said that on 29th day if I don't get a call from them I can call him and he'll do everything to resolve. I did exactly like that but he didn't picked up. I'm extremely frustrated. My car will be grounded in one day!
I bought my Honda 2017 CRV, had 2 problems with less than 3000 miles, oil leaking and the head unit is not working. Keep disconnecting my phone. The free oil change they promised me that I'll get for the 1st year with the new vehicle, didn't exist, that's a lied. I called them. They said, "No such thing."
Last year I bought a Honda Pilot 2013 but the salesmen never told me about the extra warranty on the car which cost me $3000. The extra protection was for tires and wheels but then when I took the car home it had a problem with the tire leaking air. I took the car back to the dealer and they told me they couldn't do anything for me and I had supposedly paid for tire insurance.
I went to a different dealer and traded my car in for a new one. So I cancelled the $3,000 tire insurance I had with my previous car. The new Honda dealer was very helpful and told me I was going to get my $3,000 back since I didn't use my tire insurance and no longer had that car. It's been a year now and I still haven't gotten any money back. I called customer service and they said they had sent a check to the Bay Ridge dealership already and my salesman should have received it. I tried calling him but he kept making up excuses and telling me that he hadn't gotten any money yet and would call me when he gets the check. He no longer works at that dealership because he got fired. And I still have not gotten my $3,000 for an insurance I never used and for a car I no longer have. Don't come to the Bay Ridge Honda dealer. They will take your money.
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I was strung along for almost a month trying to lease a 2016 Pilot from Bay Ridge Honda in Brooklyn, NY. After agreeing on a lease price for a 2016 Pilot we were finally contacted that another customer did not want vehicle. He had left a $500 deposit on to hold. We went the same day to lease the vehicle. After filling out purchasing paperwork and agreement, we were contacted the next day and told price would be $11 more a month! We walked and so should you. Even price agreed upon in writing is no good at this dealership!
I have a lease on a Honda Accord (2013). I like the car but between the dates of Sep 10 - Sep 22 I had to get a boost to start my car. The first time was on Sep 10 at around 6:45 p.m. The second time was on Sep 13 at around 1:30 in the afternoon. (I would like to add that I'm jewish and that the 13th was a day before Rosh Hashana and I was very busy preparing for the holiday and this really messed up my day.) The third time was on Sep 17 at around 9:45 in the morning so when this happened (3rd time in such a small period of time) I decided it was time to go to Honda and see if I can get a new battery under warranty (which I presumed was the problem). So I went to Bay Ridge Honda located at 8801 4th Ave, Brooklyn, NY 11209. So when I got there they said that they need to perform "tests" and it would take maybe 1 1/2 hours.
So I told them I can't stick around that long since I have to go to work which is located on ** which at 10:30 a.m. can take up to 25 minutes with traffic. So I left my car there (Bay Ridge Honda) and I took a car2go (I have an account by them & they have an app to find the cars) to work which costed me $17.97. Since you can't park all over the place with a car2go I had to park a block away from work and I was in a major rush since I was late for work already so I didn't properly look at the signs if i'm allowed to park there & the car got a ticket for $115.
Bay Ridge Honda called me back later in the day to tell me that they "tested" my battery and nothing seemed wrong and they told I have the option of leaving the car by them overnight and they will see if the car starts in the morning and if it doesn't, they will perform additional "tests" so I told them I'm paying $259 a month for the car so it should be by me and not by them during the day. I called American Honda Motor and made a complaint there - my case number is #**. (I would like to add that no one got back to me about this.) So I went back with a car2go to Bay Ridge Honda and picked up my car. That trip costed me $8.85.
The fourth and final time my car didn't start was Sep 22 which is a day before Yom Kippur which is also a very busy day. This happened at 2:00 in the afternoon. (I would like to add that every time I had to get a boost for my car there is a great jewish organization called chaverim of boro park which has volunteers that come help you out.) When this happened my father told me that I should stop wasting my time and go change the battery myself. So I went to Auto Zone 1455 86th St, Brooklyn, NY 11228 where I took out my battery and they tested it in front of me with their machine and it read "BAD BATTERY." So I got a new one installed which costed $128.46 and so far I'm doing great while I was at Auto Zone.
I called back American Honda Motor and gave them my case number and told them that I just tested the battery and SAW that it was no good and this would probably be the last time I would be leasing a Honda because of my bad experience. I would just like to add that in dollars the total of my expenses was $270.28 but my aggravation and TIME was much more than that. Thank you.
I bought my accord at bay ridge honda for $9000. They said they replaced brake pads & rotors, they did not. I had my mechanic fix it. 2 months later they wanted to buy it back for $4000 - very disrespectful. Also I'm waiting almost 9 months for air bags to be replaced which I'm still waiting. They are crooked dealership, also they didn't disclose that the transmission is a duplicate. I will never buy anything from them again.
I saw a 2011 Camry on the internet that was for sale by Bay Ridge Honda dealer. After calling to make sure the vehicle was available, I was assured the vehicle was available and I was given an appointment the following morning. About 9:30 AM a girl from the dealership named Shanea called me and asked me to bring some papers and come to see the car. When I went there about 10:00 AM, I was told that the car was sold and the saleswoman tried to show me another car which I refused. My impression was that they falsely advertised for a car that never existed just to bring the customer to show them another car. Shame on Bay Ridge Honda Dealership. I will never recommended it to anyone.
Anyone that claims to have a good experience is a friend or a relative of one of the employees, because they're definitely the most rude and obnoxious salesmen! Bay Ridge Honda overall are a bunch of crooks. I'm really not sure how they are still in business. I first came in to see Raymond, the only nice salesperson there. Raymond tried to work with his manager on the best price, until the manager started cursing him out and calling him stupid right in front of us (which was probably all just an act, but not the way you do business, or the service you should be providing in 2013). I decided to leave and get a quote for the 2013 EX-L Accord. Several dealerships emailed me back, offering $1,000 less than what Bay Ridge did!
The next day several people called me back from Bay Ridge and told me they would match the price. I didn't really believe them, but have them the benefit of a doubt, as the other dealerships were further away. When I came in, they made me wait for 30 minutes "to see if they can match the price" and came back with $100 more than what we agreed to! My father was then speaking to Igor, whom he purchased a car from over 10 years ago, who then proceeded to mock us for bargaining!!! Was he not aware that we were potential customers?
The overall experience was terrible! The managers are rude and obnoxious. Majority of the sales people are rude and obnoxious, and it's just not worth the headache and stress. So I suggest you DO NOT GO THERE to purchase your vehicle. There are a ton of dealerships in Jersey that provide much better service. Of course it's an extra 20-40 min of travel time, but it's absolutely worth it. I particularly went to DCH Honda, who's won awards for best service year after year. There's a reason Bay Ridge Honda has never been awarded. THEY ARE THE WORST DEALERSHIP in the tri-state!!!
Bay Ridge Honda Company Information
- Company Name:
- Bay Ridge Honda
- 8801 4th Avenue
- Postal Code:
- (718) 836-4600
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