Nova Warranty Reviews

I purchased this warranty for my niece. I spoke with Lucas and I feel that he was very thorough, knowledgeable and friendly. He took time to explain the coverage and how it worked. I appreciate the effort he made and his follow-up with me. I like that this coverage will protect her vehicle for the next five years with no deductible or co-pay.

My representative contact at Nova Warranty was Lucus **. Lucus provided me with the kind of service, start to finish, I had hoped to expect from a quality auto warranty company. Great explanation of the policy and what it would and would not cover. I searched 6 top rated companies from "Trust Pilot," of the top rated companies before choosing Nova Warranty. I personally spoke all six... My choice became evident. Lucus was the best communicator of all the representatives I spoke with. A great policy at a fair price. Very happy with my purchase...SD

John was absolutely great to work with! He was able to answer all my questions about the warranty and coverage. He was also able to work around my crazy work schedule and made the process seamless and easy!! Ten out of ten, would definitely recommend him and Nova to a friend!

We are thankful for the experience of having Lucas assist us with securing warranty coverage for our GLC 300. Lucas is professional, patient, and knowledgeable. Lucas made our experience not as arduous. We now have peace of mind in the case any expensive vehicle repairs are needed in the future.

Congratulations! Nova has an amazing brand ambassador! Lucas has proven himself to be one of the kindest, classiest and intelligent professionals I have ever had the pleasure of meeting. His focus was entirely on making sure my insurance needs were fully met while working hard to save me money. I am extremely impressed!

John ** provided initial complete information and follow through with more questions so I could make not an informed decision but a comfortable one. I appreciate his personable, no sales pressure approach. His demeanor made me comfortable having him as a representative for my coverage rather than a corporation number that is impersonal.

Lucas explained the policy clearly and was most thorough in responding to questions. Answered all questions and solicited more! I Felt as if he was concerned about services he was providing. Lucas Represented the company well.. I believe I understood fully what I was purchasing. He stressed his availability to respond to me at anytime going forward..

Lucas was very helpful, very professional, and knowledgeable in the details of the coverage. I’m glad to have a direct representative which will make communication easier. Nova really worked with me to get the best policy at an affordable rate. It was a very pleasant experience from start to finish. Thank you again for your service.

Jason was completely courteous and professional. He made the sign up process smooth and easy. He even gave me his direct line to avoid wading through menus. He patiently answered my questions and made me feel comfortable that this wasn't a hard sell and he wasn't pushing, as other phone sales people often are. He made me trust him and the company.

Lucas was very helpful. He explained everything to us making the experience easier for us. Very courteous and pleasant gentlemen. Lucas was also very patient with us and answered all of our questions without hesitation. The policy price was reasonable and fair. We enjoyed the whole experience and will recommend to anyone.

I would like to express how delightful it has been to work with Lucas ** on my extended warranty for my 2015 Q 60 hardtop convertible. Has been the most helpful customer service sales representative that I have ever been in communication with over the phone with his knowledge about the product and his ability to answer any questions that I had about it. He is an outstanding individual and I commend his dedication to his service and his company, thanks again, Lucas. I appreciate everything you did for us.

Lucas did an outstanding job! I was actually calling for a quote only but after talking with Lucas I'm moving forward with the policy! Job well done explaining the warranty coverage on all that will be under warranty. I feel that this policy will work for my truck which is my pride and joy! Thanks.

John ** sold me my warranty. He was a true professional. He explained everything thoroughly and spoke clearly and calmly. I don't typically buy after market warranties but did so without hesitation. Knowing NOVA and John will be there to take care of anything that may go wrong with my car is a real piece of mind. Thanks John

Needed warranty for a 2016 car I am going to buy, Lucas ** was very helpful and set me up with what I needed. He explained all the options and how it worked, thanks Lucas. Now I don't have to worry about any unexpected repairs! Don't need to look any further for a vehicle service contract.

My Subaru Ascent is out of warranty and my husband and I discussed purchasing an extended warranty. He ran across Nova Warranty in his search and talked to Lucas **. He found Lucas to be very helpful and knowledgeable about extended warranties in general and, of course, Nova Warranty, specifically.

I had a very positive experience with the Nova rep Lucas. He was very thorough in explaining the details of the extended warranty and the discounts that I would be eligible for. He helped me to understand how an extended warranty works and that Nova is very flexible. I would recommend Nova.

Lucas ** was amazing. He spent more than an hour going through my quote with me, extensively detailing the company, the coverage and helping with discounts where available. He was very thorough and professional, explaining the entire process from start to finish.

The experience was awesome! Lucas was professional, easy to understand, explained things very clearly and efficiently & was extremely easy to work with! I thought the pricing was fair and he did his best to get my the best priced based on my eligibilty. He is a great asset to your company. Gratefully, Susie

Great service..knowledgeable, professional and did not try to up-sell on anything. Answered all my questions and paired me with the type of warranty that I was looking for and that fit my budget. I hope the warranty is as good as it sounds when I have to use it in the future.

Lucas... Thank you so much for your quick and thorough response. We like the fact that the warranty as you stated is a mirrored from the original BMW warranty. I had been shopping for Liz since I wanted to know who were the top companies to recommend to her for extended warranty coverage. You called us right after I filled out the online quote application. We really appreciated the discounts offered and we felt our goals for insuring the vehicle were met. We look forward to working with you and Nova Warranty.. Thank you once again..

Very nice kid, answered all my questions, knew what he was selling. Laughed at all my jokes (very important)! Not pushy at all. Will be sending anyone who asks about extended warranty his way directly. Keep in mind I work at a Chrysler dealership and this is a better deal.

John was clear, informative-I had no questions, he was so thorough-and friendly. He was kind, as well, offering a 5,000 mile extension on my three year coverage and a three month extension as well for 39 month's worth of coverage. (I am aware these are doubtless standard, but they were appreciated.). Best off all, John was available during my time frame, which was huge for me. All in all, he was as good as they come. (Have him train the squad!)

John was extremely helpful as he explained all my available options. He was very professional and friendly. He made sure I was able to take advantage of all savings programs and benefits that were available to me, such as Veteran, AAA, and AARP. It was a truly excellent transaction. I will be happy to recommend John to my friends.

The coverage price and duration is among the best out there, and the fact that you have a specific agent to deal with from the day you take out the policy is great. John was also very through and friendly. Answered every question and wasn't pushing the warranty for the sake of meeting a sales target.

Jason was extremely courteous and professional. He was extremely patient and took the time to explain the different options available to me, as well as cater to my needs as to what I was looking for rather than him just try to sell me a policy. I would highly recommend Nova Warranty to friends and family in the market for an aftermarket automobile warranty. Thanks.

John ** was very helpful, communicated clearly and answered my questions quickly. He was very knowledgeable and worked to make sure I understood my options and benefits. I have used other warranties that left me with a bad taste in my mouth. I have learned a lot about auto aftermarket warranties and I believe Nova is the best.

Lucas was very informative and went the extra mile to help us find a solution to our financial concerns and so that we could have the protection we need for our new vehicle. He was also quite upbeat and never used terms that were pressuring in any way. I would not hesitate to recommend Lucas and his company's service to anyone looking for warranty coverage.

John Baker was very patient in answering my questions, as this was our first extended warranty purchase. John consulted with others to determine the absolute best option for us. John provided quick feedback so that we could make an educated decision. We appreciate his superior service and we look forward to working with NOVA in handling any of our warranty needs.

Very positive experience. I found Lucas ** to be professional and articulate. He explained everything as well as answered my questions. I look forward to a positive relationship with NOVA. I hope I don't ever need this coverage, but if I do I hope that I and my dealer will be happy with the coverage.

Very thorough and informative. Did a great job. Offered all levels of product. John was prompt in providing answers to my questions. Pre-purchased due to the cancellation policy if it became necessary. The cost of the plan compared to what the dealer offered was far below their price and better coverage. Very satisfied with the entire process.

Lucas ** was nice and assisted us through the warranty process. He was knowledgeable about the services offered and explained the warranty and monthly payments options vs one-time payment plans. Additionally, he provided us with his personal contact information for future contacts. Great service provided. I will also refer Nova Warranty to other people. Once again Lucas did a great job walking me and my wife through the warranty contract.

My experience today with Nova Warranty was pleasant. I was not pressured into a purchase and your account specialist, John ** was thorough in his descriptions of your services and in answering all of my questions and responding to all my concerns. I would feel comfortable recommending Nova Warranty to my friends.

Called to insure used vehicle we are considering for our granddaughter. Happy with the information I received. Really appreciative of first responder and service discount. Information was presented cleanly and concisely.

The sale rep. seems to have the knowledge on the warranty. He has the ability to talk to the people on the other side of the phone so they do not get mad over the product or the on the price of the product. I just want to say Thank You for his professionalism.

I needed an Extended Warranty of my Truck. So I searched online and asked friends for recommendations and Man did I get advice. Some very helpful. Some not so much.. After making phone calls. I was quoted many various amounts. Finally I spoke with Lucas **. He was so helpful and knowledgeable.

First Jason was very Knowledgeable and friendly. Jason worked hard with us on choosing the best warranty coverage for our needs and our budget. He offered us great incentives to get our business. Jason explained everything clearly and took his time to make sure we understood everything. We were very happy with his service and would recommend him to anyone.

There was a major misunderstanding. We have worked out an amicable solution.

John ** was specific…clear…professional….was a pleasure to deal with… Clearly an asset to your company…I want to be sure I acknowledge him for his help with the process…and the incentive and negotiation was easy…no excessive pressure…I look forward to having peace of mind with this vehicle considering the warranty.

Great person, he knows your company well. He explained everything well. I felt comfortable while he explained everything. The man needs a raise. I hope all goes well if and when I need to use this warranty.. ** Hope you are doing well. 5 star worker. I`m sure my Jeep is in good hands now.

I recently spoke with Senior Account Specialist, Jason ** about extended vehicle plans offered by Nova. I thoroughly enjoyed talking with him. He was very personable and well-informed... After discussing various options for an extended coverage policy for my Jeep, I decided upon a plan that best fits my needs.

I've been in the car business for 35 years and have seen a lot of companies only pay a certain portion of the repair bill. I purchased a warranty from Nova after doing some research. I had my first claim about four months in and I was surprised to see and hear that they paid my claim in full directly to the shop within a one day period... extremely happy with my purchase and have already recommended my family over to them. Thank you claims team!

Mr. ** is personable and knowledgeable about the insurance offered. Nova offered the the lowest price and longest extended auto warranty of the 4 services that I considered, but I decided that I didn't need the coverage. Because Mr. ** was so pleasant I am writing this review, but I don't want to be added to any mailing, email, or telephone lists. Please take note of my request.

Working with Nova Warranty was a lot easier than I thought even the mechanic at the Audi dealership was pleasantly surprised considering his past experiences dealing with other companies were not as smooth. They got the estimate, paid the bill in full over the phone (I just had a small deductible).Thanks again, Nova!

I've had Nova for about a year and a half now, my engine started clacking and making weird sounds. I took the vehicle in and they said it was the twin turbo causing the noise and it was going out, Nova replaced the part for me right away without question, I was in between a few other options but after seeing the reviews on those other companies I am glad I went with Nova.

Recently had a repair done on my Range Rover Sport HSE. They paid for it right away with no hassle, all they needed was a diagnostic and invoice from my dealer, they even paid for my rental car although I did have to send the receipt but they reimbursed me which wasn't too big of a deal and they sent it right to my card. Highly satisfied with their service!

Lucas was more than friendly and very helpful to go over a car warranty plan and answer each of my questions and concerns. He made me feel like someone special and not just a caller who he had to put up with and that is really appreciated. I would highly recommend both your company and Lucas to anyone who was in need of a car warranty.

It was a pleasure doing business with Nova, answered all my questions, and got back to me on a timely manner and now I have insurance on my two cars. Have looking at all the warranty companies. I chose Nova for being so thorough. So if you want a good warranty for your car, call nova.

I had a issue with my car and I called and spoke to Lisa from the claims department. I explained to her that I had a trip coming up and I needed to get my car fixed right away. She helped me get it fixed and on my way within 2 days. SHE IS AMAZING. LOVE HER!

Had a great experience with the Amanda and Bill in the claims department. They were very helpful and quick in helping me get my claim finished fast so i can get my car back from the shop. Highly recommend them!

John took his time explaining the protection to me. I loved that he treated me with respect and never got fed up with all of my questions. The quality of coverage that Nova offers is unmatched by any competitor in the industry. They said that they would offer me roadside assistance and even provide me with a rental car if I need one. Thank you so much John and Nova Warranty.

I was pleased with the customer care setting up and processing my order. However so far (knock on wood) I have not yet had to utilize any claims etc on this used car warranty. While I hope I don’t have to use my warranty a better feedback might be my experience after I were to file a warranty claim. Thanks.

Michael ** did an excellent job. Great value if I ever need help. Michael always responded in a timely manner. Great product for the price. 5-year warranty on a 20-year-old car. Unheard of. Hopefully the car in question will go 5 years without issue. Thanks Mike.

Julia was so helpful. You are lucky to have her working for you and no I have never met her. We are not related... Hopefully I won't need to use you but glad you are there if I need you. Hope you all have a nice holiday!

The 2 gentlemen I had the pleasure of working with Jason and Michael were very nice. I felt very comfortable asking questions and I was given back reasonable and easily understood answers. They were not pushy, and gave me information, choices, and I chose the one I wanted. Any information I had a question about, was answered fully and easily. I would recommend either of them. Thank you.

Nova Warranty has covered all aspects of customer service, in a good way! Asher was really patient, informative, respectful, and caring. He explained both plans to me and told me where I can repair my car. He also gave me a Triple AAA discount, which I loved! At the end of the day, when shopping for an auto warranty, You want to go with the company that you are most comfortable with. Nova Warranty is that company for me.

Signed up my Acura TLX with Lewis and could not be happier! He was so nice and professional. Offered me a discount for Senior Citizen, and Triple AAA. Nova went above and beyond for me and really showed me that they cared. I have a few friends that signed up with Nova as well and has told me that the claim process went incredibly smooth. I am very confident and satisfied.

Took my Bentley Continental in for a repair last week. Nova's communication was great through email, phone, and even text. They paid out the claim as soon as they got the paperwork from the Bentley dealership. Even the dealership said that Nova did a great job. Was very satisfied overall, I have no complaints.

Nova Warranty provided exceptional service and respect. I spoke with over 10 companies and Nova Warranty was the best out of all of them. They showed how much they cared and were very respectful and competitive. They offered me the Nova Superior plan which comes with a great roadside assistance package, direct pay-out, and powertrain coverage. I will post an updated review when I make a claim, But so far so good. Thank You!

I recently purchased an extended auto warranty from Nova Warranty. Starting off on my first phone call, I loved how informative they were. They were extremely respectful and gave me exactly what I was looking for. I recently had my first claim on 07/02/2023, They got back to me that same day requesting more information on what was going wrong with my vehicle. By 07/04/2023 the Dealership I used was paid out in full, DIRECTLY! I can not stress this enough, Nova Warranty is the company you want to represent. They are extremely quick, respectful, smart, and always keep their promises. Thank you so much for this amazing experience!