Nova Warranty Reviews

The NOVA Warranty product is only as good as the people that support it. My account representative Nick ** and the Claims Adjuster, Hailey **, are clearly two of the most knowledgeable people in the "after market" extended warranty business. Although their expertise in this industry is a critical factor of the service that's provided, it was clearly their unique skill set in customer contact. They both not only provide accurate information, but they are honest on what to expect as an outcome of the covered repairs I was claiming payment for. Nick walked me through every step of the process and Hailey ensured a smooth transition to payment of the repair shop.

Through previous warranty experiences I had become somewhat skeptical. research showed that Nova warranty was a good choice and I was pleased with my initial discussions with John **. Bought the policy late in 2024. Recently had to use it and was awaiting how it would play out.... a little more than four hours after dropping my car off at the service facility i received a phone from Julie ** from Nova claims requesting me to fill out a claims form which I did. Shortly there after she called again letting me know the status of the claim and all details along with the payment approvals and other details.

I was skeptical about this company at first, having switched from Car Shield, which, by the way, is a horror story of its own. However, with the help and service from Katie, all my worries were put to rest. She promptly handled my claim, reimbursed my payment, and made the whole ordeal painless. I can see what I am paying for being reflected in the service and professionalism Katie displayed.

I had the pleasure of doing business with Katie ** in the NOVA warranty claims department. Smooth sailing! Filled out the one page claims report she emailed me. Emailed her twice, she called me twice, she got the claim approved and the mechanic secured same day. I’ll have my car repaired within 48 hours. Awesome! Katie is a rockstar in the warranty world! 6 stars out of 5!

My claim was smooth and stress-free thanks to Drew, who was fantastic to work with. I'm so glad I made the switch from CarShield - biggest mistake I ever made! Nova is a breath of fresh air. Highly recommend their extended warranty service!

At first, I researched the company and filled out my information and Mr Nick ** responded immediately. I was not sure about going through with the warranty but Nick explained everything as far as what the policy covers, differences between bumpers to bumpers and what Nova has to offer, the payment amount, amount miles that the warranty covers. I had a scheduled phone with Nick on 5/12 but I was busy at work. We rescheduled for 5/13 and Nick reached out again that make me feel that this was a legitimate route to go by his patience, dedication. For that thank you! Now my vehicle is covered with the assistance of Nick **: that was one best professional conversation I’ve had in a while. Normally it’s what you need okay, pay them, that’s it but Nick is different, thanks again!!!

I recently purchased a plan here and was very impressed with the customer service from Nick. I called at least 4 times before committing. Nick was very responsive, very patient and answered all of my questions. He worked on my behalf to offer the best plan at the best price. He addressed my concerns and offered options. It was nice to speak to a real person that processed what I was saying and didn't read off of a script. I spent hours researching and making calls and think I made a good choice. I haven't reviewed my contract 100% yet and will update my review if there are any issues, which I don't foresee. Hopefully I won't have to use this plan, but it's worth the peace of mind.

I just want to take the time to recommend a very professional, courteous, friendly and honest team leader at NOVA,,,, Nick. When you purchase an extended warranty, this company is the only one you should consider.

I signed up for Nova Warranty a few months ago, and when I recently had an issue with my car, I was blown away by the service! Emily ** was absolutely amazing. She made the claim process seamless and got my claim approved the same day! Best decision I’ve made. Highly recommend!

I had an amazing experience working with Lucas ** at Nova Warranty. From the very beginning, Lucas was incredibly professional, kind, and patient, taking the time to walk me through every detail of my extended warranty options. He made the entire process easy, transparent, and stress-free, answering all my questions with clear, honest explanations. Lucas never rushed me—he truly cared about making sure I got the best coverage at the best price for my car. His courtesy, professionalism, and efficiency made all the difference in my decision to go with Nova. I highly recommend Lucas to anyone looking for an honest, knowledgeable, and friendly warranty specialist. He made what could have been a complicated process simple and smooth. Thank you, Lucas, for your outstanding service! 🚗💪 🌟🌟🌟🌟🌟 5/5 Stars!

After purchasing my car, I investigated several warranty companies but Nova had great reviews. I must say I was blown away by the Lisa's amazing customer service, quick turn around and thorough communication. Literally, my claim was reviewed and approved within hours. I am so thrilled that I chose Nova over all other companies and so happy Lisa was assigned!

The service was excellent and helped us with all we need and special thanks for Lucas ** for helping us and being so patient and answering all our questions, I'd say the experience overall was explicit and very professional.

Great customer service. Kind and understandable. Great knowledge of the program and policy. He was a big help of choosing the right one. Thank you. Highly recommend to anyone who needs cover for their vehicles.

I talked to Nick ** about a car warranty for my car. He is a very nice, and dedicated customer service person. He helped me to the best of his ability to satisfy all of my needs. I would strongly advise anyone who is looking for a very good car warranty company to get in touch with Nova Warranty. I am an extremely satisfied customer.

I contacted Nova by email and they quickly responded to help. Nick was the agent that contacted us. He took great pains to explain the process as well to listening to our wants and needs. He worked with us and came back with a quote that filled our needs with a price we could afford. He answered all our questions with a full explanation on the coverages. He listened and helped in every way possible.

Nick ** was exceptional - knowledgeable and put together a warranty that was exactly what I needed. Fast service - everything was completed in a timely manner - one day. Excellent job - appreciated doing business with Nick.

Our account to, Nick was very helpful in assisting us in the purchase of the right vehicle coverage for our Truck and SUV. Pricing and payments to meet our needs and very polite and knowledgeable. After reviewing several other companies, Car Shield and Endurance, we found Nova to be the better choice.

Lucas was outstanding! Professional. On Point and knowledgeable. When I had questions regarding policy I never felt "sold" to. I felt like he had my best interests in mind. This is how a great transaction should always be.

Nick ** was extremely helpful and pleasant to talk with over the phone. He addressed my questions and concerns immediately and made it a great experience. I ended up going with Nova Warranty due to my experience with him. Much appreciated!

Mr. Lucas ** is an excellent sales representative for Nova Warranty, he guided me through the process explaining each step of the process as I purchase two vehicles' Warranties. One for myself, the other for my wife vehicle. His professionalism is outstanding!! Mr. ** also took the time and search for different discounts to help with my newly acquired Nova Warranty package. I would recommend Nova Warranty to family and friends based on the professionalism from Mr. Lucas ** and the coverage Nova Warranty offer in their vehicle warranty package. Thank You Sir!!

Nick was an amazing salesman and he listened to me. I would definitely recommend them! I am so excited that I have a warranty now. I feel safe that I am protected. Thank you. Thank you Nova warranty!!!

I received excellent service on my car warranty claim with Nova and Emily **. She explained everything in a quick timely matter and she makes the process really smooth. I turned in my claim and ten minutes later Emily had it all taken care of and made sure I received great customer service. Emily is very thorough and knowledgeable. Highly recommend.

I had the pleasure of speaking with Lucas ** about starting a policy today; I explained how I was referred to Nova by a previous company when I had a different make/model vehicle. Lucas took time to explain every detail and spoke very clearly without me having to ask him to repeat himself. Often, I get someone who reads the prompts and you can tell they're reading! Lucas is professional and kept everything very transparent. He went above and beyond my expectations with the offers and discounts he could get for me. Being a military veteran, I am very grateful for your business and for looking out for us. Lucas is a picture of 'customer service' and we need more like him; great personality, communication skills, and overall respect for his customers.

Lucas was Very Helpful. He got everything handled, very quickly and professional. We set up a payment plan and he also informed me of the length of time which worked out great for my wife and I. I highly recommend Nova Warranty!

Nick got straight to the point and got me the most advantageous warranty plan for my car. He tried his best to get me the best price and maximized my savings by applying as many discounts as possible.

Positive Review for Lucas ** and Nova Superior Policy. Lucas ** has provided an exceptional experience with the Nova Superior Vehicle Service Program. The program is comprehensive, covering essential components such as the engine, transmission, drive axle, electrical systems, cooling, brakes, and even advanced features like ABS, Hi-Tech electronics, and turbochargers. Additionally, it offers invaluable benefits like roadside assistance, trip interruption reimbursement, rental car support, and towing services—all with a $0 deductible policy.

They took care of my issue and Lisa ** was on top of it and communicative. We're glad to have an extended warranty in place, considering the type of car we have has a reputation for being high-maintenance.

Top notch service, Lucas was a excellent representative to work with and very knowledgeable regarding the warranty I needed for my Range Rover, I will recommend and use these guys again next time I need a warranty.

Lucas was informed, very friendly, and always easy to reach. He put my mind at ease and made the sign-up process painless. I look forward to working with him and with Nova in years to come. So far I am happy to recommend both Lucas and Nova to anyone.

Lucas did a fantastic job! Great communication and quick to respond! I would recommend getting with him and getting coverage for your vehicle. No pushy sales tactics. Very understanding the first time we talked months ago when I had first turned down the coverage due to finances. He completely understood.