Nova Warranty Reviews

They took care of my issue and Lisa ** was on top of it and communicative. We're glad to have an extended warranty in place, considering the type of car we have has a reputation for being high-maintenance.

Top notch service, Lucas was a excellent representative to work with and very knowledgeable regarding the warranty I needed for my Range Rover, I will recommend and use these guys again next time I need a warranty.

Lucas was informed, very friendly, and always easy to reach. He put my mind at ease and made the sign-up process painless. I look forward to working with him and with Nova in years to come. So far I am happy to recommend both Lucas and Nova to anyone.

Lucas did a fantastic job! Great communication and quick to respond! I would recommend getting with him and getting coverage for your vehicle. No pushy sales tactics. Very understanding the first time we talked months ago when I had first turned down the coverage due to finances. He completely understood.

Lucas ** was very polite, knowledgeable, patient and professional. I spoke with him twice over a two month period and I am happy that I decided to go ahead with the purchase of the warranty for my car.

Lucas did an excellent job explaining the warranty for my 2021 Subaru. I purchased this warranty, in part because of the service that I received from Lucas. I also believe that the explanation of the warranty and the value was explained very well. When I was talking with Lucas, he was very friendly and clear.

John was going excellent when it came to customer service and very professional. Took his time and answered all my questions. I will recommend Nova to all my friends and family. I had excellent experience with Nova Warranty. Thank you for your time, patience and help. Thank you again John!!

Lucas was extremely professional and helpful and he explained everything to me and my husband and he waived $300 initiation fee. I had a best experience with Lucas. Thank you and you are amazing. He stayed with me on the line until everything was properly processed and he made sure that I have received all the necessary paperwork and documentation.

I researched and found NOVA with a great rating. When calling Mr John ** serviced my call and was very thorough completely describing the policy, term options and pricing. Based on his help I opted for the 3 year term instead of two year term. I was very happy with his help.

Shopping for auto extended warranties is not a fun thing to do. In just speaking with Lucas ** you could tell the difference from the rest. Lucas remained Professional throughout my line of tough questioning. He took the time to educate me on a few items and then how Nova differentiates themselves from the rest of the market. Lucas is exceptionally knowledgeable and courteous. For once, I didn't feel like I needed to take a shower after the conversation and I can rest peacefully at night knowing we're covered by a great company in the event something goes wrong. Please give Lucas a raise so he sticks around for another 5 years or longer please.

Lucas was very efficient and pleasant in his explanations of Nova’s warranties. He has a wonderful demeanor and even though I needed to cancel, he was very understanding. Okay Lucas you understand my situation and now is not the time to make demands, please.

9/25/2024. I had an extremely heart-warming experience today. I was greeted by a Senior Acct Rep named Lucas ** whom was not only articulate, intelligent and ingratiating beyond words in this paragraph, he was also sincere and astonishingly calm in demeanor. I wish everyone in the world, would be like this!

My car was looked at in the afternoon on 9/24 and the problem diagnosed. I spoke with a Nova rep soon after to start the process. On 9/25 my claim was approved and all of the details were explained to me on the call. Easy process and friendly contact. Thanks.

Have to say my phone call with Lucas truly a delight; as expressed Nova was my first call today, as I’ve been on the fence with switching companies; but listening to Lucas break it down in great detail what Nova has to offer and what I’d be looking at a month, and what the deductible would be, didn’t take me long to decide Nova is the Company I’d like to be a part of moving forward; and of course I Appreciated his professionalism, pleasantness, willingness and efforts to get a great deal, something that the other company never touched on; so that being said Thank You Kindly Nova & Lucas, I look forward to the journey…Char

Went above and beyond to get me a great price and fantastic coverage. Very knowledgeable and considerate of my situation and needs. Will recommend to my friends and colleagues. Was very helpful in helping me decide if this would add value to my vehicle down the road if I decide to sell.

The service I received from Lucas ** was great. Lucas great, thanks Lucas. My service was great. I enjoyed the conversation with Lucas and everything as well. Lucas‘s knowledge of your program and services were outstanding.

It was recommended that we contact Lucas for an extended car warranty by the person we bought car from. Lucas was quick to respond to my inquiry. He was great to speak with and provided the information we needed. He also explained the warranty and the various payment options. He worked diligently to get the best quote that we could afford. Lucas was very personable and professional and we would recommend him to others.

To whom it may concern; I had the extreme pleasure to speak with one of your representatives, her name is Lisa **. Ms ** was extremely polite courteous and patient with me during my interaction with her. I felt very comfortable when Miss ** took my concerns and questions as if they were hers. She explain in detail everything which I needed to know, regarding having my vehicle repaired. In the beginning I was very hesitant to obtain any extended warranties with any company, due to the horror stories which I've heard. Due to Lisa's extreme professionalism and your company's commitment I would definitely recommend Nova warranty to all of my friends and family members. Please take the time to acknowledge Miss ** professionalism. She definitely knows the meaning of customer service and absolutely did demonstrate it throughout our conversations.

I have been researching Auto Warranty policies for several months, and have been receiving information from several companies. Jason has been communicating with since I began my research. Today, he made the sale, he's personable, helpful, and allayed all my fears and answered all my questions. He endeavored to give me the best price available for the Nova Warranty, and actually made me feel good to spend over three thousand dollars ($3,400), quite a feat. The fact that he will be my Account Manager for the duration of my policy was an added incentive, as he has established himself as a person I can trust, and feel comfortable dealing with. The Nova Warranty was also a selling point, but as the subject of this email stated, Jason made the sale. Thank you Jason!

I spoke with Lucas ** and signed up for a warranty on my car. He was incredible to work with and very helpful and professional. He is a tremendous asset to your brand! I asked a lot of questions and he was patient and answered them all. He offered to always be available to help me in the future with anything that might come up.

I called just shopping around for a warranty and wound up purchasing the Nova plan from John today because he was very kind and professional and the plan was everything I was looking for at a fair price. I like that you can go directly to the dealer and it’ll be covered. Overall amazing experience.

The Lisa **, the agent we spoke with on the phone, handled our claim and was very polite, informative, and very helpful in getting everything taken care of in a timely fashion. We do appreciate her service. The repair shop did not take credit cards - so they gave us the option to pay a check directly to the repair shop or send the check to us - was very helpful.

I searched for the top 5 Insurance Companies that insure my car with an extended warranty. NOVA was the top-ranked one of 10/10. Mr. John **, the NOVA Account Specialist, was talking to me. After answering a few questions, I realized how intelligent, skillful, and exemplary he is. Most of all, he had a trustworthy attitude throughout the conversation. Now I have my car insured and I am delighted to say how peaceful and organized Mr. John's mind is.

Lucas ** did an exceptional job of explaining the differences between plans. He helped me choose the best plan for my vehicle. Lucas then went in search of available discounts which made this a great value. Everything was explained clearly and professionally. I'm looking forward to working with this group.

Lucas ** was awesome to work with. He was friendly and very knowledgeable which helped me select the best plan for my 2017 Colorado. I will definitely recommend Nova to my friends and family based on my experience with him. I know of a peace of mind knowing my car is protected.

After having a pretty negative experience with another company, we were discouraged in this process to try and help our daughter (and us) have some peace of mind with her first car. Lucas was very professional and kind., I didn't feel pressured into anything. HE worked really hard to get us the best deal and most coverage for our daughter. WOuld definitely recommend.

Lucas was very knowledgeable with the products that NOVA has to offer. He was patient with me and was able to explain the programs in its simplest form. I appreciate him in extending his contact information if I had any further concerns, at first, I was doubtful and hesitant but like I said Lucas made things very clear for me. I once owned another warranty company and was dissatisfied and was skeptic about owning a new one. I googled NOVA and was still skeptic. Once again Lucas made things easier for me to say "Yes". He was committed to customer satisfaction.

Lucas ** was very helpful and explained the coverage, the no deductible clause, original manufactured parts and how you handle and pay claims. Lucas is an asset to your organization. Writing this review is a pleasure for the experience with Lucas.

Salesman Lucas ** made me feel so comfortable during the sale and gave me trusting information that made me want to do business with Nova Warranty. This is my first time dealing with an extended warranty company and I had several concerns that he addressed kindly and patiently. I was very satisfied with the customer service!

I called to gather some information on rates. I had no intention to buy at that time. Lucas ** answered all my questions and made me an offer I could not refuse. No hard sell just talked with me and I knew Nova was the best place for me. Thank you lucas for your knowledge and kindness.

I was shopping for an extended warranty, and had the pleasure to speak with your Lucas **. He is a consummate professional who made the process simple and pleasurable. He's a stellar employee of which you should be extremely proud. Based on his performance I would certainly refer your company to friends and family.

I spoke with Lucas ** today regarding a new warranty for my Daughter's car. He was extremely helpful, and very knowledgeable in all my questions, and concerns. I am happy to say that we decided to sign up with Nova Warranty and look forward to a great partnership. Thank you Lucas, You are a huge asset to Nova Warranty.

Lucas ** did a great job helping me through the enrollment process. He thoroughly answered all of my questions and explained how the program works. This is my first time purchasing an extended warranty and his professional interactions made it a much less stressful experience. I hope I never need to use the service, but am confident but if I need to, I will have a good coverage.

I read each category of coverages and was bumper to bumper. Outstanding coverage. The monthly rate is very reasonable, and they are waiving the first $100 deductible. No high-pressure sales pitch was involved.

I located Nova Warranty online using a search on the Internet. Nova was ranked at the top, so I called. I immediately was connected to Lucas **, Sr. Act Rep. He was extremely helpful and fully knowledgeable about Nova. He did not employ any high-pressure techniques. He simply explained the plan and how I could enroll. He sent me, via email all the information that I needed and made sure I knew how to complete my tasks to sign up. I am quite happy with the plan, but do hope, of course, I never need to use it. I had one final question regarding routine service, and received the answer very promptly.

Lucas ** returned my call about getting extended warrenty for my car. He explained what was all involved in the warranty, I had to leave the call abruptly, Lucas then called me back leaving a message telling me I could get back to him. When I returned his call we were able to finish our conversation about the warranty. I was able to purchase the warranty I needed. Lucas called me back after I sent him the photos he requested and told me I made a mistake on my mileage. I asked if I needed to make a bigger payment and Lucas explained I did not and I would get a different warranty at the same price he quoted earlier. Entering the mileage on the website was difficult for me. I apologize for making this mistake, Lucas said it was not a problem and he took care of it so I would not have to change the price of the policy. I want to thank Lucas for helping me with my mistake and taking care of my needs with my extended warranty.

Lucas ** was very helpful in getting the warranty for my friends' car which would cover many more things. The warranty was a good value. It covered all the Important parts. He answered all my questions and told me about the extra discounts for my friend. Lucas was very pleasant.

Was beginning to think that customer service no longer existed, in the modern world. Nova showed me different. Lucas was able to answer all my questions, quickly and professionally. We ran into a snag with my credit card payment, and he patiently waited, as I yelled and screamed at the overseas, farmed out non-service provider for Visa. The contrast was night and day.

Very pleased with Lucas‘s help today. He was very helpful,,, very informative very cooperative great attitude. Couldn’t have asked for any more help than he offered. He explained everything very well. Had a very good experience. Stayed in my price range. Very pleased. I’ve tried other car companies and nobody can get close to what we were talking about and Lucas got there in the first phone. Call thankful to get to talk to him today.

Exceptional service. Lucas was fast, easy to work with. Very accommodating. Friday was a busy day for me, hadn't slept well all week. Lucas was sympathetic to my time. It took no time at all for him to go over the whole policy! Thanks Lucas! I'd recommend this service & definitely Lucas to family & friends.