Nissan Rogue

In light of my experience with both your dealership and the manufacturer, I feel compelled to share my feedback with others and caution potential customers against choosing your dealership or purchasing vehicles from your brand. The treatment I received was not only disappointing but also unethical, and it has left a lasting negative impression on me. I can confidently say that I will never purchase a vehicle from your brand again. I sincerely hope that you take my concerns seriously and initiate the necessary steps to address these issues within your dealership. It is my hope that you reevaluate your customer service practices and strive for excellence in delivering a satisfactory experience to all customers, regardless of their financial situation or the source of their vehicle purchase. I expect a prompt response to this letter addressing my concerns and outlining the actions you intend to take to rectify the situation.

I purchased a 2021 Nissan Rogue 7/2021. Since then my SUV has been in the shop 3 times due to it to not starting. When I get in the car the dashboard is completely lit up and unable to start. Call a tow. They get the car to the dealership and twice they have said it was the battery. The last time the paperwork is incorrect on what the issues was. Nissan Consumer Affairs refuse to take the SUV back and place me in a safer vehicle. This is unacceptable, how do you feel that a brand new car that is under 1k miles that does not start every 4-6 months to be safe for any customer! I will never purchase another Nissan after this.

Nissan is aware that there is an issue with the cooling fans in their Rogue Sports. The cooling fan stops working causing the AC to go out and the car/engine to overheat. They know this is an issue but have done nothing to fix the problem and instead expect customers to pay $1000+ to replace the part BUT they can't even get their own proprietary parts.

The day I got my leased Rogue, it had issues. After 17 months of fighting with service departments about 2 specific issues, they replaced parts that were found defective. They gave me loaner cars of lesser value for 2 months. They only reimbursed me for 1 month, they wouldn't offer any other compensation for them leasing me a defective car, not disclosing the issues and making me have to video what was wrong, because every time I brought back to be looked at, they said nothing was wrong. I had to fight.

I have a 2013 Nissan Rouge that has only 132ths miles on it. I was backing out of my driving on a heavily driven street when the car would not go into drive or reverse. I had it towed to my mechanic and was just told my transmission is shot. I don't go any were with this car and get my routine tune ups done when they suppose to be done. I have never had anything major wrong with this car since I purchased it. I see A common customer complaint stems from the Rogue's continuously variable transmission (CVT). This is exactly what has happened to my car. Why is Nissan NOT helping their consumers. I called Nissan corp and all I got is, "We can't help you." How about taking responsibility for your product you are putting out. There is NO reason this car's transmission should not be working at 132ths miles. Someone needs to look into this.

Leased a 2021 Nissan Rogue Platinum with sticker price of just under $40,000, At oil change/tire rotation our tread was only 2/32 and our mileage is 18750 on our 18 month old lease. Nissan made no offer telling us we'd need to deal with Dunlop. Dunlop pro-rated 50%. So we end up paying $650 for our replacement (Not Dunlop) tires.

I called consumer affairs for support on a sensor issue in the Nissan Rogué I. I'm a lease holder for 6 years. Loyal client. It turns out that the vehicle had sensor issue that wasn’t my responsibility. They turn me down on getting the issue resolved. The repair is about 1500. Consumer affairs did not provide support on getting this situation resolved. They left me hanging on a long going problem. After My loyalty As a client they screw me over big. I will never again lease a car with Nissan again. Brutal, Uncaring. They don’t appreciate valuable customer. They just take your money, leave you with car debt issues. Now I’m Stuck with 1500 repair debt for something I didn’t do. Horrible horrible.

The Rogue is 2017 & Kicks 2023. We compared with 4 competitors and Nissan had many more standard items that are paid options on other brands. Plus a better price. We have bought two cars from First Nissan of Simi Valley, Ca. It was totally worth driving from Oxnard. Daniel was extremely knowledgeable and professional along with the GM. They have competitive pricing and excellent service. We highly recommend them.

Transmission on Rogue went out at just over 100k miles in less than 6 years of owning it new. Highway miles driven easy. A vehicle bought in the last 5 years new the transmissions should last at least 190000 miles. Mine is shot. Be very careful in purchasing a new or used Nissan especially with a continuously variable transmission.

I purchased a new Nissan Rogue 2016. I have 1,40000 Kms on it and the transmission is already gone and the dealership is asking for $7000 to get a new transmission. I am a senior who does not have any money to pay this huge amount or buy a new car. Nissan management has washed their hands by stating that my warranty is over. Well, the transmission died as soon as the warranty was over. They do not take any responsibility of the crappy cars they have produced. Shame on them. I have paid the dealership three times for the diagnoses, first they came up with something else which cost me $700 dollars and they said all is fine, nothing is wrong with transmission. The engine light started showing up again after about six weeks and when I took to the dealership, they said, "Your transmission is gone." I would really advise never to buy this car if you want to maintain your peace of mind.