Nissan RogueConsumerAffairs Unaccredited Brand
The Nissan Rogue is a compact SUV that was first introduced in 2007. Read more Nissan reviews to learn about other models.
Keep an eye on your inbox, the lastest consumer news is on it's way!
I sent to BBB concerning a complaint and issue I have been having with a brand new 2017 Rogue I purchased in October 2017. The car has been the shop 8 times for various issues from a warped grill, exhaust system, idle twist and adjustment, brakes on three separate occasions, seat sensor reset, rash sensor reset, front end alignment, rotors turned, wheels rotated and this list goes on. I have contacted Nissan Morot credit and their only offer was $1500, or an extended warranty and continued repairs.
I reviewed some information pertaining to my 2017 Nissan Rogue. I have another concern that need to be addressed as well. Upon talking to the Salesman with Tom Peacock Nissan I was told the value of my car was decreased at $15,000. The original price was suppose to be 23,000. I questioned this with the finance department. It was stated the increase was due to tax, title and license being added. Considering the fact I was convinced to put more money down to take the balance down to $19,000 which was the price of the original vehicle I went to purchase in the beginning. This really became a concern when I went to the dealership concerning the vehicle after having multiple mechanical problems and defects with the vehicle.
I tried to come to a suitable agreement to try and get into another vehicle. This is when I was told the value of the 2017 Nissan Rogue I purchased “priced” at $29000 is valued at market value of $15000. So within 5 months it loss $15000 value? I decided to do some research and read reviews on not only the same vehicle but the dealership as well. It wasn’t surprising. Customers went to the dealership to purchase an advertised automobile but convinced to purchase a better deal on a new car. Some around the same time after the hurricane. Vehicles were overpriced and others went through the similar situation as I encountered.
I ended up paying down more on the car than agreed to close the deal. I was given the runaround so many times. The vehicle I wanted was not good. My second option I picked was sold after sitting there 3 ½ hours. I was then passed to the third salesman. I became aggravated with this ping pong episode and was passed on to a different salesman. I was promised the red 2017 Nissan Rogue SE loaded with sunroof and equipped with various amenities. Another hour passed and the sales manager comes in and says sorry but they made a mistake. The other car is sold. The salesman and the sales manager went back and forth arguing about the car. They walk away to come back and say oh we made a mistake. The red car we have is a SE and it cost more. We had the wrong car. Can you put more money down maybe $3000? I dropped in the seat. Are you serious? After all this time. I was literally in tears.
Let us check something else out. "Don’t worry Ms. ** we have the perfect vehicle for you. It’s not what you wanted actually new and cost less." They come back again. "We have the perfect car for you. The deal is approved but can you come back tomorrow? The banks are closed. We’re going to help you out and let you take the car and complete the paperwork tomorrow." I said, "I want to see the car." This is when the current car I have was presented to me. I did not feel good about the car because I had been promised so many things in one night. That should have been the red flags to make me not walk away but run. I ended up putting more money down. They knew I was in a bad situation from the beginning. I lost two cars in the flood and the date was about to expire to turn in the rental car the insurance company was paying for. I was in dire need of a car and really at the end of my rope. I was railroaded.
I returned to the dealership the first time and asked the salesman Jonathan, that originally sold me the car if Nissan had a return vehicle policy? His reply was, "No. Once you purchase a car there’s no returning it back. Who does that?” Followed by a chuckle. I walked away. On a different visit I asked to speak with the sales guy and finance department. The salesman was no longer with the dealership and the entire finance department had changed. The finance guy that completed my contract is no longer with Tom Peacock as well. This entire ordeal has been one big nightmare after the next. After several attempts and several calls among messages left to the General Sales Manager Mr. ** never replied.
This automobile has been one heartbreak after another. I do not want this car neither to deal with this dealership any further. After this experience and reading reviews, complaints and treatment received I do not want to conclude business with them nor Nissan. Bad business practices, defective vehicle and deceptive misleading advertisement from the start. I’m an emotional wreck. Please help assist me with getting this resolved. Thank you very much. This is the reason for my report and complaint. Bad service, Unresolved issues of a new purchased Lemon.
If I could give Nissan zero stars, I WOULD! I got my 2013 Nissan Rouge with only 800 miles off the lot so basically brand new. 3 1/2 years later my car will not go over 10 mph. I called Consumer Affairs and they told me to take it to the dealership to get a diagnostic. My results were I need a valve body (that's within the transmission) and they want to install a cooler kit. So I question why they need to install a cooler kit and it's to prevent the transmission from overheating. So the real question is, shouldn't that already be installed in the car to avoid the valve body from overheating in the first place???
Nope, they want me to pay $2500 for it. Nissan needs to own up to this issue and do a recall before someone really gets hurt. With that being said Im really upset about this because I still owe money on the car and Nissan is not willing to help me get this resolve. I'm putting together a petition on Instagram and would like you for YOU ALL TO JOIN THE PAGE SO WE CAN PROVE A POINT. It's not fair to be treated like this by a money hungry corporation. Follow me at @NissanCVTPetition on Instagram and share your story! I want our voices to be heard. TOGETHER WE CAN MAKE A CHANGE!
My previous car was a Subaru and did awesome. So I was looking for something comparable. The sales staff took their time understanding my needs and didn't try to put into something that didn't work for me. Also, I needed a vehicle that was nice enough to drive people around in but yet sturdy enough to go in the woods. During my spare time I like to ride the jeep trails in the forest. My 2012 Nissan Rogue is awd vehicle so it was perfect. And it had good tires, too. I wish it had a back up camera. One of my children has that and I think it would be very useful for me. Also, the other thing I would like is a blue tooth capabilities.
I purchased a 2018 Rogue in April. Payment due July 3, 2018. I mailed payment in plenty of time and payment taken out of my bank on 5/29/18 (5 days EARLY!!). On June 15, 2018, I received a voicemail from Nissan that my account was past due. Was told that dealership sent in some paperwork causing a new account to be opened and I was NEVER notified of new account # so sent payment with original account # on my check. So instead of applying it to the new account number they just put it under the original account number and forgot about it and then left me a voicemail about late payment. If they can't get the first payment right what does the future hold?? I have no issues with dealership!! I will be refinancing with a company who does things the correct way. When I purchased my car I referred a couple of people to Nissan. NEVER AGAIN!! DO NOT MESS WITH MY MONEY OR MY CREDIT!! BEWARE PUBLIC!!
It's a great road trip car. It gives me the room that I need and is comfortable for my passengers. I can haul a lot of things in it, including an armchair that I purchased at an estate sale. I like the looks of the car, it's sporty and sharp. And comfortable to drive too. It was affordable and it gets great gas mileage. I love the moonroof and the stereo system. But I would make it dog-friendly. Like with a pull out ramp for older dogs to get in and out of easier. And easy to clean custom seat covers too. My previous Rogue had controls for my garage door on the rearview mirror. I'm not sure why they got rid of that. It also automatically dimmed.
- 1,189,362 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
I was looking for an SUV that had a feel of luxury (leather interior, sunroof, nice look, well equipped, high ratings by orgs like Consumer Reports) and the Nissan Rogue fit the bill best when we compared it with the Rav 4, the Forester and a few others. We were looking in Nov 2016 and the one we bought was a 2016. As the 2017s were out, they offered us $5,000 off of the 2016 and 0% financing. We love the vehicle backup camera! The sound system is great and the GPS works well for us. It has a great warning beep & light when another auto is in my blind spot, which I find helpful. It's a great safety feature. It had the look and feel of luxury, with great features and options, without a luxury price.
There were few color choices though. I'd like to see a wider variety. Ours is like an Army green. Not the MOST attractive, but I like greens, so it's fine. We have been extremely pleased. We actually compared it to an Infinity SUV (QX50?). The main thing lacking in the Rogue to make it closer to the Infinity was a wood package for the interior. I like the warmth and luxury look of wood. I was looking to stretch my budget as far as the luxury model at that time, considering the similarities.
I love my Nissan Rogue. I have to travel long distances at times, and it's nice to not have to worry about stopping to fill up the tank every 100 miles. It is safe, and has been extremely reliable. I love that I was able to get it in Black, the interior is easy to clean, and the fold down back seat makes it easy to load and unload anything I might be bringing. The Rogue is a smaller SUV, that doesn't guzzle gas. Mine is just a standard AWD, because I don't need more than that. I love the smooth ride, and it handles well in the mountainous area where I reside.
I am overall extremely happy with the model I chose. I wish I did have a few more features. I got what I paid for, it was simplistic and not overbearing with every little gadget I didn't need. However, in winter it would have been nice for seat warmers or automatic startup and sometimes I miss having cruise control. My Rogue does not have it installed. Other than that, I have no issues. And would recommend to anyone.
The Nissan Rogue has features I like such as a navigation system, smart key and the key does not have to be put in the ignition to start the vehicle. My experience has been positive as the car has not cost me a lot of money in repairs and has not broken down. It is a reliable vehicle. In the time I've owned it (6 years), I have had one repair above typical maintenance. I like that it has a sunroof, as well as a large glove compartment to fit needed items. I like the way it drives too. Prior to owning the Rogue, I owned an Altima. The feel of the drive between the two is very much the same. The vehicle could have been improved by adding an automatic start. I did this after purchasing the vehicle. It has very little storage space too. It's not something to fix within the model but instead a consumer choice to buy the larger Murano.
The 2012 Nissan Rogue has heated seats, drivers seat raises and goes forward, Bluetooth for hand free phone calls. AWD never get stuck in the snow!! Back camera, satellite radio.
Nissan Rogue: A bit pricy but great vehicle, lots of safety features. Great sound system and electronics. The interior is great and comfortable. Still comes with a CD changer (not the CRV).
AWD goes well in snow and car value is good but Nissan sure has problems with the Rogue. Bad transmissions and terrible gas mileage. The car tranny is junk leaving people stranded and in danger.
I love the Nissan Rogue. It was the dealership that I have a problem with. They falsified an electronic application. It had several false statements to qualify me for a vehicle that I could not afford.
The Nissan Rogue gets good gas mileage. Rides and drives well. It is comfortable on a trip and attractive vehicle. Lots of safety features make me feel more secure.
This is the first time I've owned a foreign car. For the most part, I've been satisfied. The Rogue mileage is good and the all wheel drive is awesome since I live in the snow belt. My only complaint is that some repairs are more complicated and expensive than with domestic cars.
I purchased a lemon Nissan Rogue and is paying double for what it is worth. It is a 2012 with a lot of mechanical problems. It has been in a previous wreck and airbag inoperable. Salesman never told me this information.
Pleased overall with the Nissan Rogue. Great car for central NY weather. But the navigation system is a bit overpriced for updates. About $150 each time so I have not update the system. I usually check online before going to a new place. Also tires did start wearing out early. Replaced at 28,000 miles. Now these are 18 inch tires so about 200 each tire.
Two months after my new Nissan Rogue purchase, front bumper paint started bubbling, and continued to get worse over time. My attempts to have it repaired have, thus far, been unsuccessful with the dealer. Very unhappy about this and the quality of the paint.
I have only had 2 cars in the last 17 years, both Nissan's. Nissan is great, good durability and low maintenance until it hits 150,000 miles, then everything goes at once. Performance is good too, until that time. Hard to do maintenance yourself. I would not drive anything else, just traded my Murano that I've had since 2008 for a 2016 Rogue. Service is expensive at the dealer. Downside is under hood items are not easy to get to in order to do it yourself, battery is not readily accessible and headlights almost impossible to change.
Nissan Rogue Company Information
- Company Name:
- Nissan Rogue