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Reviewed April 2, 2023
Nissan is aware that there is an issue with the cooling fans in their Rogue Sports. The cooling fan stops working causing the AC to go out and the car/engine to overheat. They know this is an issue but have done nothing to fix the problem and instead expect customers to pay $1000+ to replace the part BUT they can't even get their own proprietary parts.
Reviewed March 3, 2023
The day I got my leased Rogue, it had issues. After 17 months of fighting with service departments about 2 specific issues, they replaced parts that were found defective. They gave me loaner cars of lesser value for 2 months. They only reimbursed me for 1 month, they wouldn't offer any other compensation for them leasing me a defective car, not disclosing the issues and making me have to video what was wrong, because every time I brought back to be looked at, they said nothing was wrong. I had to fight.
This is my 3rd Rogue, and they could care less that I am a loyal consumer. Their response after me waiting a month for them to review my case was that they would not give me another car (which I never asked for) would not reimburse me for anything, or even let me turn the car in early if I wanted to.. They told me to contact the BBB. I am disgusted with them and will never lease another vehicle from them again, and when my daughter's car lease is up in August I will make sure she never gets another Nissan again either! They don't value loyalty, don't care, and clearly have no kindness!
Reviewed Feb. 13, 2023
I have a 2013 Nissan Rouge that has only 132ths miles on it. I was backing out of my driving on a heavily driven street when the car would not go into drive or reverse. I had it towed to my mechanic and was just told my transmission is shot. I don't go any were with this car and get my routine tune ups done when they suppose to be done. I have never had anything major wrong with this car since I purchased it. I see A common customer complaint stems from the Rogue's continuously variable transmission (CVT). This is exactly what has happened to my car. Why is Nissan NOT helping their consumers. I called Nissan corp and all I got is, "We can't help you." How about taking responsibility for your product you are putting out. There is NO reason this car's transmission should not be working at 132ths miles. Someone needs to look into this.
Reviewed Jan. 26, 2023
Leased a 2021 Nissan Rogue Platinum with sticker price of just under $40,000, At oil change/tire rotation our tread was only 2/32 and our mileage is 18750 on our 18 month old lease. Nissan made no offer telling us we'd need to deal with Dunlop. Dunlop pro-rated 50%. So we end up paying $650 for our replacement (Not Dunlop) tires.
We've learned that new cars are sold with softer, low-grade materials with the knowledge that they won't last. The tire companies get rid of their garbage tires and Nissan doesn't mind passing-the-buck back to the tire maker when customers are shocked by having to shell out good money after purchasing one of their "top of the line" models. Well, we'll never consider looking at another Nissan, so it's looking like their deceptive practices won't earn them repeat customers (victims). Also will never consider purchasing Dunlop products. Lesson learned: Don't trust new vehicles dealers. Look online for how others have been scammed and which manufacturers actually stand behind what they sell. NOT NISSAN!!!!
Reviewed Jan. 18, 2023
I called consumer affairs for support on a sensor issue in the Nissan Rogué I. I'm a lease holder for 6 years. Loyal client. It turns out that the vehicle had sensor issue that wasn’t my responsibility. They turn me down on getting the issue resolved. The repair is about 1500. Consumer affairs did not provide support on getting this situation resolved. They left me hanging on a long going problem. After My loyalty As a client they screw me over big. I will never again lease a car with Nissan again. Brutal, Uncaring. They don’t appreciate valuable customer. They just take your money, leave you with car debt issues. Now I’m Stuck with 1500 repair debt for something I didn’t do. Horrible horrible.
Reviewed Nov. 28, 2022
The Rogue is 2017 & Kicks 2023. We compared with 4 competitors and Nissan had many more standard items that are paid options on other brands. Plus a better price. We have bought two cars from First Nissan of Simi Valley, Ca. It was totally worth driving from Oxnard. Daniel was extremely knowledgeable and professional along with the GM. They have competitive pricing and excellent service. We highly recommend them.
Reviewed Oct. 31, 2022
Transmission on Rogue went out at just over 100k miles in less than 6 years of owning it new. Highway miles driven easy. A vehicle bought in the last 5 years new the transmissions should last at least 190000 miles. Mine is shot. Be very careful in purchasing a new or used Nissan especially with a continuously variable transmission.
Reviewed Oct. 3, 2022
I purchased a new Nissan Rogue 2016. I have 1,40000 Kms on it and the transmission is already gone and the dealership is asking for $7000 to get a new transmission. I am a senior who does not have any money to pay this huge amount or buy a new car. Nissan management has washed their hands by stating that my warranty is over. Well, the transmission died as soon as the warranty was over. They do not take any responsibility of the crappy cars they have produced. Shame on them. I have paid the dealership three times for the diagnoses, first they came up with something else which cost me $700 dollars and they said all is fine, nothing is wrong with transmission. The engine light started showing up again after about six weeks and when I took to the dealership, they said, "Your transmission is gone." I would really advise never to buy this car if you want to maintain your peace of mind.
Reviewed Oct. 3, 2022
I have been a Nissan car owner since I graduated from college- a total of 20 years. I decided to purchase my kicks when it was only a few years old. In addition, I also purchased a 5K warranty. Since last year, I have been trying to resolve a broken touch screen console, which Nissan will make no exceptions for, as they claim it is outside of warranty. This is a safety issue and a concern. If unresolved, I will sell my car and switch to another brand. I am extremely disappointed.
Reviewed Sept. 21, 2022
I bought brand new Nissan Rogue (All wheel drive) in Nov 2016 from Fred Anderson Nissan dealership, since day one I had Navigation System issues and had been reported, I had visited dealers (Fred Anderson Nissan, Raleigh & Nalley Nissan, Cumming) 3 to 4 times (maybe more) to get it fixed while my Rogue was in warranty, dealers could not find the root cause and could not fix the issue till date. Last week I reached out to Nissan Customer Affairs. Opened up an issue ticket, Jasmin (or Jaslene) was assigned as my case manager, she wants me to get the diagnosis done at my cost + loaner at my cost and then once the dealer provides the report to Nissan they Nissan will decide if can help fix the issue or not, I told her that I am ready to follow your guidelines but it's really UNPROFESSIONAL & UNFAIR asking me to put my money for diagnosis and loaner since this issue is existing since day one.
I would request the leadership to review my Rouge’s old records with dealerships dealers (Fred Anderson Nissan, Raleigh & Nalley Nissan, Cumming) regarding this issue reported and the work done. Since this issue is from day one, all expenses should be taken care by Nissan. I would request the leadership to intervene, investigate the issue and provide a solution on PRIORITY.Issues reported
1. Bluetooth intermittently lose connection.
2. Navigation does not work properly.
3. Power goes off intermittently.
Reviewed Aug. 19, 2022
I purchased a Nissan Rogue in Sep 2021, 15 days after side mirrors started rattling very hard. I took it to their service department and they replaced for new ones, two months after drives mirror started rattling again. I took it to their service again the replaced again, a month after both side mirrors started shaking one more time. I took it to their service but the mechanic told me they can no do anything cause already replaced twice and I have to wait that more people make complaint about this, and then maybe the Nissan engineers solve the problem.
I called their consumer affairs division and they said the engineers are studying the problem they don't know how long it may take, one year, two years... or maybe when my warranty expires. Couldn't believe that a huge brand like Nissan can't fix two side mirrors. They did not give me a warranty, they did not give me a solution and I have to put up with that unbearable noise from the mirrors of a new car and for which I'm paying a loan 700 dollars fee per month. I'm done with Nissan. I won't never buy this brand again.
Reviewed July 6, 2022
My Nissan Rogue has 165K miles, & I need a 3rd transmission. Nissan vehicles are known for transmission issues, & Nissan does not stand behind its product. Do your research- I’d never purchase Nissan!
Reviewed May 7, 2022
I traded in a 2017 Nissan Rogue Sport and purchased a brand new 2021 Nissan Rogue SL AWD on 4/16/2022 at Nissan Bowie. On May 2, 2022, the car stopped and wouldn't start. I called my sales representative, who wasn't in the office and suggested that I contact the service department. I contact the service department, who advised me to jump the car and bring it in for a diagnostic on the vehicle. I repeated what she said because I couldn't believe my ears. I asked her why would I need to jump a brand new car! So that I could resolve the issue, I got a jump, and the dashboard and headlight error messages came across the screen. I videotaped the occurrence because I couldn't believe it.
It was too late by the time I got the jump to drive the car to the shop, so I had to wait until the next day. That next day it still didn't start. I had my sister drive me to Nissan to speak to the sales manager. I was agitated because I had just purchased this car, and now it won't start. It took 30 minutes for someone to assist us, and it wasn't until I asked for the Manager's business card that we were seen. After speaking to Mr. Steven **, he said I shouldn't have jumped the car. He wrote the 800 number on my paperwork and told me that Nissan provides tow service for their customers and to call them when I'm ready to have the car picked up. He was disinterested in what I had to say because his focus was purchasing a new car for his son. At that point it was useless and we left.
I immediately called Nissan Corporation after leaving the car lot. He never offered me a loaner, no one offering to have it towed on my behalf, or even sit down to discuss my concerns. I thought there was a mechanical issue, not a battery issue (especially since this is a brand new car). My biggest concern was what if this happens again or if there is unforeseen problems down the road. I wanted them to exchange the car for another one to be on the safe side, they told me I could do that but it would cost be an additional 10K because the car depreciates when it leaves the lot. I couldn't believe it. Mr. ** was both rude and unprofessional.
I didn't get the other manager's name; however, when I purchased my car they were accommodating and nice but after I purchased the car they were nasty and rude. They even said to me that I should expect the battery to be weak if a car has been sitting on the lot for so long. I said if it's been sitting then why don't you run a diagnostics before you release the car to the customer. Nissan needs to train their employees on sensitivity, customer serivce and equity training. It would have been nice if they had offered me an extended warranty just in case something does go wrong. Especially when I addressed my concerns. NOPE NOTHING-still waiting to hear from Corporate. I won't say never but I know for now they have lost a customer and any referrals from me.
Reviewed March 7, 2022
I purchased my car in March of 2021 and have driven it less than 7,000 miles. Took my car in to have the oil change; but, was told that I had bolt missing from the Caliper. What was a $120 oil change went to a $1,100 estimate. I didn't understand how a Certified Vehicle would have a bolt missing from the Caliper and in the words of the technician "Faulty Workmanship". I paid to have the work done out of concern for mine and my family safety.
I decided to write to Nissan to see if I could be reimbursed for the work performed with the Caliper to be told by Consumer Affairs that they consider this type of work normal wear and tear. All the cars I've owned I have never had a car that was driven less than 7,000 miles within a year where a bolt was missing from the vehicle. I was very disappointed with the service and response I received from Nissan. It may be work having a mechanic inspect the vehicle. I expected more in regards to accountability from Nissan, but now I know. I will be trading the SUV this year.
Reviewed Jan. 5, 2022
Overall I liked my Nissan Rogue but, at a 125,000 miles the Bushings Control arm and Struts went out. It cost 4000 Dollars to get it replaced. The air bag light is on and horn don't work or cruise control. I guess it's due to a broken clock spring that goes out on the car. It is a cheap part but a 1000 dollars to fix in addition to the 4000 for the bushings control arm and struts. I guess Nissan only sells the bushing as one big part with the control arm and it's 2500 just for the part. The bushings are cheap and go out early and is a common problem with Nissan Rogue. The engine is great for the cvt engine. Everyone has problems with it does lag when going up hill but other than that the car drives well in the city.
I have had all the timely maintenance on the vehicle and disappointed these parts are going out as they should last for the lifetime of your vehicle or at least till 200000 or longer. I have owned several Nissans and this is the first time the vehicle is not worth the repairs. The handle fell off and the locks don't work. Had it repaired and it's doing it again. The sun visors broke and won't flip back up. Easy repair and not costly but annoying.
I thought Nissan made cars that last forever but not this time. The Rogue is a good car. Even got a second one. Until you get to about 100000 I'd expect it with Ford but not Nissan. Will not buy another one now I know how much it cost to replace these parts. The dealership offered 4000 for the vehicle and they don't know what's all wrong with it. I'd probably get nothing. Paid 25000 with four miles on it you would think it would last longer. Never even been in an accident and airbag light won't go off. You can't even touch a used Nissan rogue with the miles I have under 15,000.
Reviewed Dec. 7, 2021
Nissan dealer reviewed the peeling paint on the 2020 Rogue on the hood. The car is less than 2 years old with only 10,000 miles. Nissan dealer confirmed that the clear coat is peeling. I contacted Nissan about the issue. On 12/07/21 I received a call from Nissan consumer department to confirm that the issue is not covered by the manufacturer. NO MORE NISSAN AFTER 30 YEARS LOYAL CUSTOMER.
Reviewed July 9, 2021
Everyone blames covid but why doesn't Nissan have the cooling fan assembly in stock. My car has been in the shop a month and have got nothing from Nissan except false promises. The dealer has not heard. I have been told it had an eta of a week ago, but No Part. I'm paying for a car that sits in the shop. I will never purchase another Nissan again.
Reviewed July 3, 2021
Dealer did all they could but Nissan Consumer Affairs was the worst I have encountered. 2020 Rogue totaled after accident because we could not get final engine harness part. Made mistake of buying a 2021 Rogue which left wife without power in traffic when CVT module failed due to water intrusion. Nissan should do a safety recall to avoid possible catastrophic failures such as ours in the future. Loaner Rogue failed us during rain storm. I was ignored when voicing my concerns to Nissan Consumer Affairs. We are very disappointed with our purchases but Nissan refused to buy back. Buyer beware.
Reviewed June 14, 2021
So I bought my new Rogue Sport there in 2018, and it was my 3rd Rogue and 6th Nissan product overall. I had 3 Maximas, beginning in 1988, 1991, and 2001. But this car I purchased the extended warranty, Platinum version. So you spend about 5k for one of these and after financing, you end up paying $8k. ICYMI, the CVT is a **. Lotsa lawsuits filed. Worse, my car had 80,000 miles on it and the warranty ended at 75K. So I called Nissan & their CS people said "Hey, we might be able to get you some help from our Consumer Affairs people." And I thought hmmm, I could be that lucky. Well, I started looking online about this and sure enough Nissan's Consumer Affairs department has indeed stepped in to help clients in my case out, paying up to 70% of it.
But not for me. A dude named Wesley called me and said "well, your car is old and not in good shape, and we can't help you". And I told this representative "that's funny, I paid $32K for that car brand new, and when you were selling it to me you said it was AWESOME!" Funny way to treat a guy who has been loyal to the brand. Even when my friends were buying Toyotas, I was still shilling for them. FTR, I’m 100% disabled after major surgery to my neck in 2018. I guess Nissan thinks I’m not going to be able to afford their junk and wouldn’t buy again anyway, and they’re right.
Reviewed June 10, 2021
I bought a 2016 Nissan Rogue and literally Nissan has a shifting problem and when you take it the dealership they act they do not know what you're talking about. Then the traction light keeps coming on while driving and once it comes it literally makes the car barely go speed!!!! My friend also had the same problem on his 2017 Nissan Altima!!! It’s so frustrating because this been a issue with Nissan cars for years and no one seems to have fix the problem! Good cars in begin but not good for a long term car at all! You will have problems!
Reviewed March 5, 2021
I loved my 2015 Nissan Rogue when I bought it but that didn't last. It has and has had several problems. In the summertime there is an awful musty smell in the car and water accumulates under the driver seat. Dealer couldn't find the cause. Driver side window stopped working, dealer said it was a rusted out motor in the door. $500 to replace the motor and that did not fix the problem. Took it to a local garage and it was a pinched wire. Driver side airbag light is on meaning that in an accident the airbag will not deploy, at this point I am sick of paying for repairs. Side control panel on my drivers seat has completely snapped off and is sitting on the floor. Large piece of metal fell off my car from underneath, I don't even know what it goes to. This car is not rusted at all, metal just seems week and thin. I will NEVER buy a Nissan product again.
Reviewed Jan. 14, 2021
The android auto head unit has choppy audio when playing music from my android phone when connected through USB. They know of the problem and want me to wait an undetermined amount of time for a software update. This problem started from the date I purchased the vehicle which was four months ago. They don't want to replace the unit with another not do they want to pay to have a third party head unit installed to fix the problem. They are willing to take the vehicle back but only as a used vehicle which isn't financially feasible for me. So if I want to fix this problem. I have to buy a third party stereo and pay to have it installed. At this point I don't think they are informing their current customers about this issue prior to purchase..
Reviewed Nov. 28, 2020
2012 Nissan Rogue is a very poorly made vehicle. Purchased new from dealer. The paint can be rubbed off with a towel in attempt to remove bird poop. The paint faded and peeled within first 4 years. Car had to be serviced several times. The airbag light flashes and the passenger airbag will not deploy in a crash with an adult in the passenger seat. This is a huge safety issue that Nissan will not repair. Nissan USA customer service is worthless. Do not buy a Nissan product. It will kill your loved one in the passenger seat if you crash.
Reviewed Oct. 18, 2020
After much research, we purchased a new 2019 Nissan Rogue SV. We were very happy with our purchase until about 7,500 miles, still within a year of purchase, when we began to hear a noise upon acceleration. We took it back to the dealership and 3 months later it is still there. The service technicians and Nissan engineers have torn it completely apart. Now they have declared it a lemon and we are working with Nissan for a buyback of our vehicle! This was the first Nissan for us and will definitely be our last. Do not buy a 2019 Nissan Rogue!!
Reviewed Oct. 17, 2020
I have a red 2013 Nissan Rogue with 78,000 miles and the clear coat paint is peeling on it...contacted Nissan Cust Service and was told although it was obviously defective. Nothing they will do for me even if they lose me as a future customer.
Reviewed June 25, 2020
I have a 2015 Nissan Rogue SL, with all the safety features you could ask for in this line of crossovers. The car has a panoramic roof and is an AWD vehicle. I originally bought this car in July 2017 with 32,100 miles and decided to trust the brand (to which I was new). At the time of purchase at Nissan of Manchester Connecticut I opted to buy all the recommended warranties they provided (Gold extended warranty) and finance through Nissan itself. Mid 2019 I started noticing a musty smell after it rained and a few times we noticed the headliner was wet. As we kept using the car we noticed the car was accumulating water under the driver and passenger seats and there was water dripping down the front columns.
We took the car to the dealership (now living in Houston Texas) and we had to pay over $350 to have the sunroof drainage unclogged. In November the car locks started acting up (locking and unlocking themselves while the right blinker light was activated, while the rear hatch was activated or the hazard lights came on). Again, I took it to the dealership and they charged me $340 to remove the aftermarket hitch I had installed to move my family across the country. Now at the beginning of 2020 the car's locks started acting up again every time it rained (there is a clue there). I took the car again to the same dealership and under my awesome extended warranty they recalibrated the BCM (body control module), a second time it was replaced and multiple other times the new one was recalibrated. On my last visit to the dealership I was charged $540 for diagnosing water damage to the car.
I have been at the dealership at least 5 times for the same problem (they credit the problem to water damage and told me my only option was to make a claim through my insurance), I have contacted Nissan consumer affairs (I was told the dealership declared it was the owner's responsibility) and no help from the brand themselves. Long story short, I have paid enough money to service the car, fix the problem and expects good service to a loyal customer who bought the car from a Nissan dealership, bought all the extended warranties, services the car at the local dealership and is willing to keep the car if they treat my families car right.
I would advice against the model with the panoramic sunroof because historically these cars have a problem with the drainage system and water will ultimately run into the interior and damage the electrical system. Of course it will be the owner's fault for not paying $350 worth of preventive unclogging every 6 months as recommended by the service manager at Central Nissan of Houston, Tx.
Reviewed June 18, 2020
I bought 2014 Rogue SL in 2016 November- Vehicle had no issues for one year, after that roof started leaking every time when it rained or whenever I did car wash. I took to fix the issue, many times dealer tried to fix it and it worked for couple of months. Issue was not fixed permanently. Now, leak is so worst that roof does not hold single drop of rain. Dealer said they cannot fix it and it takes at least $2200 just for the parts and suggested me to call consumer affairs in Nissan. Vehicle has less than 50K miles and Nissan does not want to fix the car issue because as per them it does not cover the warranty of the car. Upon doing in-depth research, I found sites with more than 200 customers facing the same issue with Rogue no matter what the manufacturing year is.
Reviewed April 9, 2020
Being an essential worker working for the Port Authority of New York and New Jersey I have been required to come to work each day. This past week my department finally adjusted our schedule to work two weeks on and two weeks off. I own a 2015 Nissan Rogue. The Nissan’s Drivers side Hub Bearing completely broke on April 6th where my vehicle was no longer drivable. My five year 60,000 mile warranty ended February 14th. As of April 6th I had 68,004 miles on the vehicle when brought in to DCH Freehold Nissan. Service Manager Sam.
The vehicle has been making noise since the pandemic started (during the time the vehicle was under warranty and under the mileage). I unfortunately, couldn’t and didn’t want to out of concern for my family, bring my vehicle to the dealership due to needing my vehicle to get back and forth to work as an essential worker. I also brushed it off thinking the light grinding noise was coming from the rust build up on the rotors due to new brakes being installed recently. I have my receipts for brake service. I explained my situation to Sam the service Manager at DCH Freehold Nissan and they instructed me to contact Nissan Corporate which I did. I spoke with Lauren, Regional Specialist, they would not give me her last name due to privacy reasons. Lauren denied my claim. Phone #**. With all major corporations making exceptions (banks, landlords, townships) I was sure Nissan Corporation would do the same for me.
I would also like to state that according to the National Highway administration there is a recall on years 2014-2015 Nissan Rogues for this exact issue. It states 2014-2015 Nissan Rogue vehicles manufactured August 12, 2014, to November 15, 2014, during the assembly process, the front wheel hub assembly fasteners may not have been properly torqued. I am being told that my vehicle VIN does not apply. I’ve owned numerous vehicles in my life and had never had an issue with a hub bearing even past ten years and 100,000 miles. This vehicle should be part of the recall process and covered at only five years old with 68,000 miles.
At this time also the passenger's side is also compromised as stated by DCH Freehold Nissan. If this is not part of the recall, it definitely should be. Truth be told Nissan Motor Corp should cover the repairs for both reasons that I stated. If you or somebody else could help me out in any way, please do so. I had no choice but pay $773.38 for the one side, not having enough money to repair the other. Thank you.
Reviewed March 8, 2020
The transmission has been slipping from the beginning. My 2019 Rogue revs high, but lacks acceleration. Very unsafe in city traffic. Nissan knows about the problem but is waiting for the transmission to die rather than repair my car. In the meantime, I'm stuck driving an unreliable car since I have to factor "being stranded" into my trips. I'm currently under warranty, but others with Rogues who have had the same problem had their transmissions die at around 40K. My car is a lease so they are gambling that the transmission will die when the car is no longer under warranty. I'm driving a car that is unsafe for me and/or anyone else near me on the road.
Reviewed Feb. 5, 2020
I was excited to make another Nissan purchase, I've been a faithful Nissan customer for 10+ years and only purchased from my local dealer. Their customer service is exemplary and is not represented in this review, this review is solely for the 2020 Rouge. I purchased a 2020 Rouge in December 2019 as a gift to myself and to insure my safety for my work commute. Shortly after having my new car the ABS light started flashing, I took it in (the light was off by then) and was assured that it was just a warning light and everything was okay. Then it happened again and I was able to take video.
I had the car serviced again but because the light was no longer on the service department could not run a diagnostic. The sensor light was explained to me and I was again assured that unless the light came on consistently and a warning light about the ABS came on with it not to worry. Guess what happened while driving at night, in high traffic during a heavy rain storm....yep, the light came on consistently (not flashing) and the car beeped with a warning in the middle of the dash about my ABS, I was able to get a video of the consistent light. I cried and gripped the steering wheel as hard as I could the entire way home.
It feels like my brand new car that was supposed to an exciting purchase has been an absolute nightmare (I bought this car on Friday the 13th...I'm not usually superstition but this car might be cursed) and may actually kill me. My dealership is amazing and helping as much as they can....but Nissan needs to make this right. I do not and will trust this car, and at this point am reconsidering purchasing another Nissan.
Nissan Rogue Company Information
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- Nissan Rogue
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