Nissan Rogue Reviews

I ask for the GM name and number, he provided his card while displaying his nasty attitude. The GM called about an hour later, stating he was in a meeting, the advisor had already given him a heads to expect the call. He explained that was Nissan's protocol the battery must be on the car. Explaining to him, I wanted to buy a new battery, take it back and bring my car in for the service appointment. I felt like a criminal just trying to get a new battery that was installed by Nissan dealership for my car. I ended up going across the parking lot to Walmart, they tested the battery, it was clearly no good and purchased the battery from there. Needless to say, I did not take the car back to be serviced at Nissan. This experience clearly shows this dealership does not have the customer's best interest in mind, I will never go back there.

We had updates made & everything looked at & no fix. Then back in the shop for an all-new AV system. That also did not fix the issues, it actually caused more. Now my heads-up display did not work & a lot of my car options in the settings were greyed out. Back to the shop. I went through three loaner cars. During all this time I had made a ticket with corporate for a buyback. We were approved. Remind you during this time I was still paying a car payment for a platinum car I had not been driving while being put in loaners that were base model, etc. During all this time stressed, dealing with multiple people at the dealership & corporate. Once we had been given an offer for the buyback, we realized real quick no matter what we did Nissan was royally screwing us!!!!

We traded in a vehicle that they made money on, selling the first week on the lot. They made money on us buying a new Nissan. However, when it came down to doing the right thing & helping me get into a SAFE & RELIABLE vehicle, they did nothing to help. Just said, "We'll buy it back & you owe us money." The negative from your trade in. Not how can we fix this, how can we help... Nothing of that nature. All in all, I would like to warn anyone out there to stay away from Nissan & their vehicles. They are out for themselves to make money & will screw you any chance they get!!! We will NEVER own another Nissan!!!!

Once the car is picked up by the third party we will be done! Not without a ton of stress, visits to the dealership/service, being told our car was fixed multiple times, etc. By the way they don't know what the root cause of the problem is so how are they supposed to fix it? I was told that by one of the service workers at the dealership! Just save yourself a lot of stress, time & money by going to ANY other dealership & getting a safe reliable vehicle. I just wanted to share this as a warning for everyone & to hopefully save people from going through what I've dealt with for these past few months. It's been very drug out!!! Signed A very dissatisfied customer!!!!

However, being from Michigan and knowing about its unique geography and geophysical history and terrain characteristics, the Rogue Rock Creek for 2025 appeared to be a very capable and reasonable compact crossover for easy adventures off the paved highways. For example, there is a sandy trail with a 15 MPH limit (enforced by Michigan’s DNR) to a beach at Silver Lake Dunes State Park in Mears, MI. The speed limit on the beach itself is 25 MPH and the driving surface is rather compacted, but still wide open. DNR controls entry and exit and polices the state parks.

To enter the ORV section of Silver Lake Sand Dunes State Park one needs a car or motorcycle (even a light dual purpose (e.g., an old Kawasaki KLR) is fine)), a maximum of 15 psi tire pressure, an attached 10’ whip pole correctly displaying a 5”x10” orange flag with current year ORV License and ORV Trail Permit stickers, and a Recreation Passport. The latter can be part of the vehicle’s annual state registration or purchased at state parks. There is no driver’s test for endorsement required for the conditions and environment. Just remain within the well marked driving areas and follow directional behavioral instructions (NO ALCOHOL).

The photo shows my new, one day old Nissan Rogue Rock Creek parked on the state park beach area on hard-packed sand on the afternoon of Thursday, 03 July. The trail into and out of that beach area and the 400 acre drivable park itself is loose, soft sand with gentle inclines. But it is not rough due to the 15 MPH speed limiting the formation of what can become 12”-24” or deeper whoops for the big trucks, motorcycles, and dune buggies to navigate. THOSE PLACES AND THE ACTUAL DUNE HILLS ARE NOT THE PLACE FOR ANY NISSAN ROGUE OR ROCK CREEK ANYTHING!

Experience: After about an hour on the beach and watching many vehicles ascend, crest, and also fail to crest “Test Hill” it was time to leave for home in Grand Rapids, about 90 minutes southeast of the park. The tires were aired back up to sticker pressure (33 psi front, 30 psi rear) at the DNR Welcome Center and the drive home was as pleasant and uneventful as the drive up. My puppy enjoyed the ride!

The next day, Friday, 04 July, the “driver aid temporarily limited” message was displayed in the instrument cluster along with the front collision warning light. The following day, Saturday, 05 July, the MIL (Malfunction Indication Lamp—formerly known as the check engine light) came on. Both were very surprising as 1) there was no impact with anything other than air, and 2) the vehicle was only on its third day of the long extended weekend for me along with being very reasonably operated the whole time.

Taking it to the dealership on Monday, 07 July, they reported no visible damage to the front fascia, grill, or under-carriage. The code for the MIL was for blocked grill shutters, however, they were open and unobstructed. One day later, Tuesday, 08 July, the MIL turned off, the email notifications stopped, and the Connect app MIL Alert disappeared. Huh!?!?!🤔

Nissan refused to cooperate with the dealership in resolving the issues so I called Consumer Affairs and opened a case. All I asked was for Nissan to chip in as the dealership offered to do and be part of the solution. It took Nissan, the dealer, and myself to transact the sale, and it seemed only fair that Nissan would be part of the same team to solve the issue causing the forward collision warning message and annunciator lights to illuminate which was determined to be due to a bent forward collision sensor bracket. This was very surprising given I had not experienced any collision of any degree at all.

I made that request of Consumer Affairs on Wednesday, 09 July, and on Thursday, 10 July, Consumer Affairs called to inform me the dealership offered a 50/50 split for repair and the final decision was... Nissan would not provide any assistance to their dealership or me. This was at all based on Nissan’s review that might have taken an hour. Final decision. Case closed. And, they denied the dealership’s request twice!

Epilogue: Nissan lost MORE than a loyal customer (this is my fourth Nissan over the years), they lost reputability, trust, respect, and overall standing beyond my own eyes. The brand is devolving in financial markets and consumer markets alike where it matters most: in every market in which it has a presence. Buyer beware: Nissan is not worth the vulnerability of its products or worthy of any loyalty from its owners groups however defined.

This car is only 2 years old and while it does have a lot of mileage for its age, it has been maintained and well taken care of. This has never happened to me in my 50 years with a Honda or a Toyota, so do yourself a favor and DO NOT BUY A NISSAN. You will be disappointed and taken to the cleaners by a brand which clearly doesn't stand behind its product.

I called Nissan consumer affairs to try to get some help. They made you feel optimistic and happy for the moment. Within the second call I was told nothing was gonna be done, just to keep taking my car consistently back to the service department to get a paper trail. That paper trail doesn’t matter no matter how many times you take it. They will never allow the lemon law to be put forward. They are a terrible company that makes essentially terrible cars and they do not appreciate their consumer and that is why this company will go under.

Also asking the lady at Nissan consumer affairs. I asked is Nissan going to provide me with a temporary car because my car has been in the service more than I’ve had it. The dealership would allow you to have a temp car. I also asked her if Nissan was OK with my gas pedal getting stuck with my children in the car and us getting killed. That’s how serious the situation has become. She said just take it back???? Keep taking it back???? The car sat in my driveway for weeks without being used with a fear of getting killed. Then at 10,500 miles traded my car for another brand that was reliable. Do not trust Nissan. Do not trust Nissan consumer affairs. They do not value their customers whatsoever and they will waste your time and not help you and avoid Lemon Laws! I wish we were allowed to post videos to show my car and the vibration and the accelerator sound. Even with proof they don’t care! Do not buy a Nissan.

That is precisely the situation I found myself in one July night. But not to worry, Nissan would take care of me, right? After all, the car was under warranty. Any cost incurred as a result of this engine failure ought to be covered. Or so I thought. Evidently Nissan has no interest in ensuring that you arrive at your destination safely, or that you can rely on their vehicles to transport you to and from your destination. And if you need to transport your inoperable vehicle to a dealership to be serviced- you’re on your own. The engine repair was covered, but the transportation costs incurred as a result of the failure were not. Nor were the rental costs for half of the time the vehicle was out of service. Nissan let me down again. I do not plan on giving them the opportunity to let me down a third time.

So my husband checked my battery and found metal plates under the battery which I believe probably was a cause of battery problem so I replaced the battery with a new one. It started fine with a new battery. Second, I called Nissan to check if my car was still under warranty and was told yes for air conditioning repair because it stopped working. Made the appointment and left the vehicle at the shop and then I get a call that it was going to be $3,000 for the repair so I was lied to.

And on top of that I had to pay for diagnostics $180.00. I couldn’t get my a/c fixed because I didn’t have the money. I should have trusted my gut feeling of not going back there after I found the metal plates under my battery but I wanted to give them a second chance. I’m so disappointed with Nissan car service center in Fort Myers because of the outrageous unaffordable repair costs. I’m afraid to even step into a Nissan car service center for any kind of service. I recently did a research of my Nissan Rogue on Kelly blue book site put in my VIN number and found my vehicle has a recall with the start ignition. Why couldn’t Nissan find this?? I’m not confident taking it back to Nissan service center for any repair. So now I’m stuck with a lemon vehicle!!!!!!!!

I have a 2016 Nissan Rogue. Aug 2020 my transmission needed repair (under warranty) and they replaced parts (protocol, which is fine). Sep 2022 those same parts failed and I was told I needed to replace my transmission fully at $6500. But I came back and told them it was still under warranty (for another 6 months). The warranty department came back and decided on only replacing parts again. Even though I know 100% that from the mechanic's inspection that the best solution was to fully replace the whole transmission. 1.5 years from that fix in 2022 my transmission is failing again. Just to tally this up, this is 3x in 4 years my transmission has failed on a car that is under 90,000 miles.

My 1st issue happened at 47,000 miles; 72,000 miles; and last at 89,000 miles. Nissan Corp. told me that they would do 50/50 on my transmission repair but decided themselves it needed to be fully replaced. Although it's doing the exact same thing it did in 2020 and 2022. So instead of parts they want the whole thing which now would cost us $4000. My transfer case in addition is leaking as well from all these transmission issues (but Nissan won't cover that). That's an additional $2000. So a total of $6,000.They won't tell us why they decided on doing it this way instead of all the ways they did before. And won't tell us why they chose to not fully replace it when I was instructed it needed to be when it was under warranty. Now my car is devalued and I don't have a vehicle. Thank you Nissan for treating your customers like garbage. *Over a month battle, how exhausting.

June 30, 2023 (10,000) – The car was brought to Fred Anderson Nissan of Raleigh and diagnosed with Internal failure with the ABS actuator and the electric unit. And was there until July 10th. October 27, 2023 – Service. In between October 27 and December 13 – The car would start intermittently. At times the car would not start, I would wait until the warning light/park light went out and then it would restart. This occurred for about 1 month. December 13, 2023 – The car was towed to Nissan for not starting which I now know to be an internal failure with the electrical unit which was the original maintenance concern.

December 16, 2023 - Met with the GM and explained the issue and he connected me with an associate and sales manager to trade the car back to Fred Anderson Nissan. The deal that was offered to me was for a 2023 Nissan Rogue with increased payments ($650) and extended months (96 Months). The sales manager stated that was the best they could do to assist me with my problem because the dealership would suffer a loss. December 17, 2023 – I picked the car up from Nissan as they said the repair had been made. Which was a replacement battery. The car started on the lot and I drove it back to Clayton.

December 18, 2023 - The car would not start in the morning (6:00am) and was towed from Clayton back to Nissan for continued evaluation as to why the car would not start. The car remained at Nissan for further diagnosis but it was stated the car will start and nothing else could be done because the malfunction could not be reproduced.

December 23, 2023 – My wife came to pick the car up and it would not start. Displaying the same recurring problem Nissan stated had been fixed. In speaking with the service manager, he stated they would have to bring in the engineering team as ground support would not be able to address this issue because they could not figure out the problem. He felt the problem was a result from the initial wiring concerns. December 26, 2023 – Internal battery failure has continued. WO#** (Internal Failure) WO#** (Oil Change). However, the car did not need an oil change or service but that is what’s entered in the system.

December 27, 2023 – Spoke with a service agent who shared the car has started since December 23rd and the problem is not reproducing for further evaluation and at this time waiting on a response from Nissan warranty to attempt repair. Throughout the entire process I’ve had to initiate contact with Nissan to get an update on my car as I am not receiving call backs. Each time I’ve had to drive from Clayton to Nissan (45min) to speak with someone in person for some type of feedback. Additionally, no one can address the electrical issues my car is having. To date, I am extremely frustrated with not only the service but the fact that I have no reliable transportation.

January 27, 2024, I was in Hickory, NC with my wife and small child and the car would not start. I sat in the parking lot for 45 minutes trying to get the car to start. The car eventually started, and I was able to drive back home. I had to leave my car running as I went into the store for fear of it not starting again. I contacted Steve **, GM of Fred Anderson Nissan, immediately making him aware and providing a video of the car not starting. Steve instructed me to bring the car back to Nissan on Monday morning for further diagnosis.

January 28, 2024, The car was not driven as I was uncertain, I would be able to get back home. January 29, 2024, The car started, and I was able to drive to work. Upon leaving for work the car would not start. After 45 minutes, the car still would not start, and I obtained a ride to Nissan to get a loaner. Nissan had the car towed to their facility on January 30, 2024, for further repair. January 29, 2024 – March 13, 2024 and beyond, I have been driving a loaner from Nissan as they still had my car. On Tuesday February 27, 2024, I met with the Nissan Specialist to plea my case as to why a buy-back should be initiated. The car would not start again at the dealership.

February 29, 2024, I get a call from the service manager at Nissan sharing the findings of the specialist. The car will now go through a wire harness overlay which in essence is modifying the factory wiring in a certified pre-owned car that was purchased less than 6 months ago with 9000 miles on it. How will this affect the warranty? It’s a new car that is now being re-wired which leads me to believe that is from previous issues before I obtained it. The part is also on back order and I have no feedback or resolve since February 29, 2024. The date of this review March 13, 2024.

Around 30,000 miles, I started feeling vibration in the steering, hard to keep the thing on the road, the suspension is horrible, the ride is bumpy like driving a Mack truck, and the cabin noise is off the charts. The worst driving experience that I have ever had. Nissan USA doesn't stand behind their products. Nissan USA has ignored my injuries and the steering issues with the Rogue's steering wheel locking up while driving (potential safety hazard) a deathtrap waiting to kill somebody. Buy at your own risk, and remember that you've been warned. Check out my Youtube video #My Nissan Deathtrap for more information.

The lady said she will investigate and let me know the decision, all she did was call every three days and used to say, "We are still working on the case," the way she was talking I understood that they gonna deny my request and after a month of calling and talking to that lady, she said Nissan will not be able to buy back or replace the vehicle. Rogue had bad reviews from the beginning, despite that I took a risk of buying that vehicle and I'm paying for it, never in future will I buy a Nissan vehicle again. NISSAN is a big fraud.

I spoke with Titiana from consumer affairs. After playing phone tag for two weeks to only get my claim denied due to the fact my daughter who has a 2 year old and 8 year old suffering from 100 plus degree temperatures here in Texas. Titiana the consumer affairs rep informed us after almost two weeks of struggling in this 100 degree temperature, nissan is willing to repair the vehicle at no cost as long as it was done at Nissan. This is almost after two weeks and lack of communication, they agreed it was something they should fix, the only problem is, my daughter and my grandsons could not wait that long in triple degree temperatures to get this vehicle repaired. The cost at Nissan was $1300.

My daughter who is a struggling single parent had to find someone that was affordable because nissan drag their feet in returning her call. Titiana who was rude and very unprofessional. Informed my daughter because the vehicle was repaired from a outside source the charges will not be covered. My grandson suffered from heat exhaustion, I informed titiana not only did my daughter who is a struggling single parent had to pay 700 dollars to repair her vehicle, her son also suffered from heat exhaustion. Titiana reply to that was, "Get us doctor’s statements and we will review it." This was said very bluntly and in disrespectful manner. I ask for a different consumer affairs representative and consumer affairs continue to allow this disrespectful individual to address our concerns. I would not recommend anyone buying a vehicle from nissan. I would also not recommend anyone to deal with nissan consumer affairs, they are a major joke.