Nissan Rogue Reviews

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About Nissan Rogue

The Nissan Rogue is a compact SUV that was first introduced in 2007. Read more Nissan reviews to learn about other models.


Nissan Rogue Reviews

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    Page 3 Reviews 40 - 240
    Customer ServiceTechPunctuality & SpeedRefunds & PayoutsMaintenanceStaff

    Reviewed March 3, 2023

    The day I got my leased Rogue, it had issues. After 17 months of fighting with service departments about 2 specific issues, they replaced parts that were found defective. They gave me loaner cars of lesser value for 2 months. They only reimbursed me for 1 month, they wouldn't offer any other compensation for them leasing me a defective car, not disclosing the issues and making me have to video what was wrong, because every time I brought back to be looked at, they said nothing was wrong. I had to fight.

    This is my 3rd Rogue, and they could care less that I am a loyal consumer. Their response after me waiting a month for them to review my case was that they would not give me another car (which I never asked for) would not reimburse me for anything, or even let me turn the car in early if I wanted to.. They told me to contact the BBB. I am disgusted with them and will never lease another vehicle from them again, and when my daughter's car lease is up in August I will make sure she never gets another Nissan again either! They don't value loyalty, don't care, and clearly have no kindness!

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    Customer ServiceStaff

    Reviewed Feb. 13, 2023

    I have a 2013 Nissan Rouge that has only 132ths miles on it. I was backing out of my driving on a heavily driven street when the car would not go into drive or reverse. I had it towed to my mechanic and was just told my transmission is shot. I don't go any were with this car and get my routine tune ups done when they suppose to be done. I have never had anything major wrong with this car since I purchased it. I see A common customer complaint stems from the Rogue's continuously variable transmission (CVT). This is exactly what has happened to my car. Why is Nissan NOT helping their consumers. I called Nissan corp and all I got is, "We can't help you." How about taking responsibility for your product you are putting out. There is NO reason this car's transmission should not be working at 132ths miles. Someone needs to look into this.

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    Sales & MarketingPriceRates

    Reviewed Jan. 26, 2023

    Leased a 2021 Nissan Rogue Platinum with sticker price of just under $40,000, At oil change/tire rotation our tread was only 2/32 and our mileage is 18750 on our 18 month old lease. Nissan made no offer telling us we'd need to deal with Dunlop. Dunlop pro-rated 50%. So we end up paying $650 for our replacement (Not Dunlop) tires.

    We've learned that new cars are sold with softer, low-grade materials with the knowledge that they won't last. The tire companies get rid of their garbage tires and Nissan doesn't mind passing-the-buck back to the tire maker when customers are shocked by having to shell out good money after purchasing one of their "top of the line" models. Well, we'll never consider looking at another Nissan, so it's looking like their deceptive practices won't earn them repeat customers (victims). Also will never consider purchasing Dunlop products. Lesson learned: Don't trust new vehicles dealers. Look online for how others have been scammed and which manufacturers actually stand behind what they sell. NOT NISSAN!!!!

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    Customer ServiceMaintenance

    Reviewed Jan. 18, 2023

    I called consumer affairs for support on a sensor issue in the Nissan Rogué I. I'm a lease holder for 6 years. Loyal client. It turns out that the vehicle had sensor issue that wasn’t my responsibility. They turn me down on getting the issue resolved. The repair is about 1500. Consumer affairs did not provide support on getting this situation resolved. They left me hanging on a long going problem. After My loyalty As a client they screw me over big. I will never again lease a car with Nissan again. Brutal, Uncaring. They don’t appreciate valuable customer. They just take your money, leave you with car debt issues. Now I’m Stuck with 1500 repair debt for something I didn’t do. Horrible horrible.

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    PriceStaffRates

    Reviewed Nov. 28, 2022

    The Rogue is 2017 & Kicks 2023. We compared with 4 competitors and Nissan had many more standard items that are paid options on other brands. Plus a better price. We have bought two cars from First Nissan of Simi Valley, Ca. It was totally worth driving from Oxnard. Daniel was extremely knowledgeable and professional along with the GM. They have competitive pricing and excellent service. We highly recommend them.

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    Profile pic of the author.

    Reviewed Oct. 31, 2022

    Transmission on Rogue went out at just over 100k miles in less than 6 years of owning it new. Highway miles driven easy. A vehicle bought in the last 5 years new the transmissions should last at least 190000 miles. Mine is shot. Be very careful in purchasing a new or used Nissan especially with a continuously variable transmission.

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    Contract & TermsPrice

    Reviewed Oct. 3, 2022

    I purchased a new Nissan Rogue 2016. I have 1,40000 Kms on it and the transmission is already gone and the dealership is asking for $7000 to get a new transmission. I am a senior who does not have any money to pay this huge amount or buy a new car. Nissan management has washed their hands by stating that my warranty is over. Well, the transmission died as soon as the warranty was over. They do not take any responsibility of the crappy cars they have produced. Shame on them. I have paid the dealership three times for the diagnoses, first they came up with something else which cost me $700 dollars and they said all is fine, nothing is wrong with transmission. The engine light started showing up again after about six weeks and when I took to the dealership, they said, "Your transmission is gone." I would really advise never to buy this car if you want to maintain your peace of mind.

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    Maintenance

    Reviewed Oct. 3, 2022

    I have been a Nissan car owner since I graduated from college- a total of 20 years. I decided to purchase my kicks when it was only a few years old. In addition, I also purchased a 5K warranty. Since last year, I have been trying to resolve a broken touch screen console, which Nissan will make no exceptions for, as they claim it is outside of warranty. This is a safety issue and a concern. If unresolved, I will sell my car and switch to another brand. I am extremely disappointed.

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    PriceMaintenanceStaffResolution

    Reviewed Sept. 21, 2022

    I bought brand new Nissan Rogue (All wheel drive) in Nov 2016 from Fred Anderson Nissan dealership, since day one I had Navigation System issues and had been reported, I had visited dealers (Fred Anderson Nissan, Raleigh & Nalley Nissan, Cumming) 3 to 4 times (maybe more) to get it fixed while my Rogue was in warranty, dealers could not find the root cause and could not fix the issue till date. Last week I reached out to Nissan Customer Affairs. Opened up an issue ticket, Jasmin (or Jaslene) was assigned as my case manager, she wants me to get the diagnosis done at my cost + loaner at my cost and then once the dealer provides the report to Nissan they Nissan will decide if can help fix the issue or not, I told her that I am ready to follow your guidelines but it's really UNPROFESSIONAL & UNFAIR asking me to put my money for diagnosis and loaner since this issue is existing since day one.

    I would request the leadership to review my Rouge’s old records with dealerships dealers (Fred Anderson Nissan, Raleigh & Nalley Nissan, Cumming) regarding this issue reported and the work done. Since this issue is from day one, all expenses should be taken care by Nissan. I would request the leadership to intervene, investigate the issue and provide a solution on PRIORITY.

    Issues reported
    1. Bluetooth intermittently lose connection.
    2. Navigation does not work properly.

    3. Power goes off intermittently.

    Atul

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    Customer ServiceContract & TermsTechPunctuality & SpeedLoan Process

    Reviewed Aug. 19, 2022

    I purchased a Nissan Rogue in Sep 2021, 15 days after side mirrors started rattling very hard. I took it to their service department and they replaced for new ones, two months after drives mirror started rattling again. I took it to their service again the replaced again, a month after both side mirrors started shaking one more time. I took it to their service but the mechanic told me they can no do anything cause already replaced twice and I have to wait that more people make complaint about this, and then maybe the Nissan engineers solve the problem.

    I called their consumer affairs division and they said the engineers are studying the problem they don't know how long it may take, one year, two years... or maybe when my warranty expires. Couldn't believe that a huge brand like Nissan can't fix two side mirrors. They did not give me a warranty, they did not give me a solution and I have to put up with that unbearable noise from the mirrors of a new car and for which I'm paying a loan 700 dollars fee per month. I'm done with Nissan. I won't never buy this brand again.

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    Reviewed July 6, 2022

    My Nissan Rogue has 165K miles, & I need a 3rd transmission. Nissan vehicles are known for transmission issues, & Nissan does not stand behind its product. Do your research- I’d never purchase Nissan!

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    Customer ServiceSales & MarketingPricePunctuality & SpeedStaffTimeliness

    Reviewed May 7, 2022

    I traded in a 2017 Nissan Rogue Sport and purchased a brand new 2021 Nissan Rogue SL AWD on 4/16/2022 at Nissan Bowie. On May 2, 2022, the car stopped and wouldn't start. I called my sales representative, who wasn't in the office and suggested that I contact the service department. I contact the service department, who advised me to jump the car and bring it in for a diagnostic on the vehicle. I repeated what she said because I couldn't believe my ears. I asked her why would I need to jump a brand new car! So that I could resolve the issue, I got a jump, and the dashboard and headlight error messages came across the screen. I videotaped the occurrence because I couldn't believe it.

    It was too late by the time I got the jump to drive the car to the shop, so I had to wait until the next day. That next day it still didn't start. I had my sister drive me to Nissan to speak to the sales manager. I was agitated because I had just purchased this car, and now it won't start. It took 30 minutes for someone to assist us, and it wasn't until I asked for the Manager's business card that we were seen. After speaking to Mr. Steven **, he said I shouldn't have jumped the car. He wrote the 800 number on my paperwork and told me that Nissan provides tow service for their customers and to call them when I'm ready to have the car picked up. He was disinterested in what I had to say because his focus was purchasing a new car for his son. At that point it was useless and we left.

    I immediately called Nissan Corporation after leaving the car lot. He never offered me a loaner, no one offering to have it towed on my behalf, or even sit down to discuss my concerns. I thought there was a mechanical issue, not a battery issue (especially since this is a brand new car). My biggest concern was what if this happens again or if there is unforeseen problems down the road. I wanted them to exchange the car for another one to be on the safe side, they told me I could do that but it would cost be an additional 10K because the car depreciates when it leaves the lot. I couldn't believe it. Mr. ** was both rude and unprofessional.

    I didn't get the other manager's name; however, when I purchased my car they were accommodating and nice but after I purchased the car they were nasty and rude. They even said to me that I should expect the battery to be weak if a car has been sitting on the lot for so long. I said if it's been sitting then why don't you run a diagnostics before you release the car to the customer. Nissan needs to train their employees on sensitivity, customer serivce and equity training. It would have been nice if they had offered me an extended warranty just in case something does go wrong. Especially when I addressed my concerns. NOPE NOTHING-still waiting to hear from Corporate. I won't say never but I know for now they have lost a customer and any referrals from me.

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    Customer ServiceRefunds & PayoutsStaff

    Reviewed March 7, 2022

    I purchased my car in March of 2021 and have driven it less than 7,000 miles. Took my car in to have the oil change; but, was told that I had bolt missing from the Caliper. What was a $120 oil change went to a $1,100 estimate. I didn't understand how a Certified Vehicle would have a bolt missing from the Caliper and in the words of the technician "Faulty Workmanship". I paid to have the work done out of concern for mine and my family safety.

    I decided to write to Nissan to see if I could be reimbursed for the work performed with the Caliper to be told by Consumer Affairs that they consider this type of work normal wear and tear. All the cars I've owned I have never had a car that was driven less than 7,000 miles within a year where a bolt was missing from the vehicle. I was very disappointed with the service and response I received from Nissan. It may be work having a mechanic inspect the vehicle. I expected more in regards to accountability from Nissan, but now I know. I will be trading the SUV this year.

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    PricePunctuality & SpeedMaintenance

    Reviewed Jan. 5, 2022

    Overall I liked my Nissan Rogue but, at a 125,000 miles the Bushings Control arm and Struts went out. It cost 4000 Dollars to get it replaced. The air bag light is on and horn don't work or cruise control. I guess it's due to a broken clock spring that goes out on the car. It is a cheap part but a 1000 dollars to fix in addition to the 4000 for the bushings control arm and struts. I guess Nissan only sells the bushing as one big part with the control arm and it's 2500 just for the part. The bushings are cheap and go out early and is a common problem with Nissan Rogue. The engine is great for the cvt engine. Everyone has problems with it does lag when going up hill but other than that the car drives well in the city.

    I have had all the timely maintenance on the vehicle and disappointed these parts are going out as they should last for the lifetime of your vehicle or at least till 200000 or longer. I have owned several Nissans and this is the first time the vehicle is not worth the repairs. The handle fell off and the locks don't work. Had it repaired and it's doing it again. The sun visors broke and won't flip back up. Easy repair and not costly but annoying.

    I thought Nissan made cars that last forever but not this time. The Rogue is a good car. Even got a second one. Until you get to about 100000 I'd expect it with Ford but not Nissan. Will not buy another one now I know how much it cost to replace these parts. The dealership offered 4000 for the vehicle and they don't know what's all wrong with it. I'd probably get nothing. Paid 25000 with four miles on it you would think it would last longer. Never even been in an accident and airbag light won't go off. You can't even touch a used Nissan rogue with the miles I have under 15,000.

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    Customer ServiceCoverage

    Reviewed Dec. 7, 2021

    Nissan dealer reviewed the peeling paint on the 2020 Rogue on the hood. The car is less than 2 years old with only 10,000 miles. Nissan dealer confirmed that the clear coat is peeling. I contacted Nissan about the issue. On 12/07/21 I received a call from Nissan consumer department to confirm that the issue is not covered by the manufacturer. NO MORE NISSAN AFTER 30 YEARS LOYAL CUSTOMER.

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    Refunds & Payouts

    Reviewed July 9, 2021

    Everyone blames covid but why doesn't Nissan have the cooling fan assembly in stock. My car has been in the shop a month and have got nothing from Nissan except false promises. The dealer has not heard. I have been told it had an eta of a week ago, but No Part. I'm paying for a car that sits in the shop. I will never purchase another Nissan again.

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    Verified purchase

    Reviewed July 3, 2021

    Dealer did all they could but Nissan Consumer Affairs was the worst I have encountered. 2020 Rogue totaled after accident because we could not get final engine harness part. Made mistake of buying a 2021 Rogue which left wife without power in traffic when CVT module failed due to water intrusion. Nissan should do a safety recall to avoid possible catastrophic failures such as ours in the future. Loaner Rogue failed us during rain storm. I was ignored when voicing my concerns to Nissan Consumer Affairs. We are very disappointed with our purchases but Nissan refused to buy back. Buyer beware.

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    Customer ServiceRefunds & PayoutsStaff

    Reviewed June 14, 2021

    So I bought my new Rogue Sport there in 2018, and it was my 3rd Rogue and 6th Nissan product overall. I had 3 Maximas, beginning in 1988, 1991, and 2001. But this car I purchased the extended warranty, Platinum version. So you spend about 5k for one of these and after financing, you end up paying $8k. ICYMI, the CVT is a **. Lotsa lawsuits filed. Worse, my car had 80,000 miles on it and the warranty ended at 75K. So I called Nissan & their CS people said "Hey, we might be able to get you some help from our Consumer Affairs people." And I thought hmmm, I could be that lucky. Well, I started looking online about this and sure enough Nissan's Consumer Affairs department has indeed stepped in to help clients in my case out, paying up to 70% of it.

    But not for me. A dude named Wesley called me and said "well, your car is old and not in good shape, and we can't help you". And I told this representative "that's funny, I paid $32K for that car brand new, and when you were selling it to me you said it was AWESOME!" Funny way to treat a guy who has been loyal to the brand. Even when my friends were buying Toyotas, I was still shilling for them. FTR, I’m 100% disabled after major surgery to my neck in 2018. I guess Nissan thinks I’m not going to be able to afford their junk and wouldn’t buy again anyway, and they’re right.

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    Punctuality & SpeedMaintenance

    Reviewed June 10, 2021

    I bought a 2016 Nissan Rogue and literally Nissan has a shifting problem and when you take it the dealership they act they do not know what you're talking about. Then the traction light keeps coming on while driving and once it comes it literally makes the car barely go speed!!!! My friend also had the same problem on his 2017 Nissan Altima!!! It’s so frustrating because this been a issue with Nissan cars for years and no one seems to have fix the problem! Good cars in begin but not good for a long term car at all! You will have problems!

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    CoverageRefunds & PayoutsMaintenanceStaff

    Reviewed March 5, 2021

    I loved my 2015 Nissan Rogue when I bought it but that didn't last. It has and has had several problems. In the summertime there is an awful musty smell in the car and water accumulates under the driver seat. Dealer couldn't find the cause. Driver side window stopped working, dealer said it was a rusted out motor in the door. $500 to replace the motor and that did not fix the problem. Took it to a local garage and it was a pinched wire. Driver side airbag light is on meaning that in an accident the airbag will not deploy, at this point I am sick of paying for repairs. Side control panel on my drivers seat has completely snapped off and is sitting on the floor. Large piece of metal fell off my car from underneath, I don't even know what it goes to. This car is not rusted at all, metal just seems week and thin. I will NEVER buy a Nissan product again.

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    Customer ServiceCoveragePunctuality & SpeedMaintenanceTransparency

    Reviewed Jan. 14, 2021

    The android auto head unit has choppy audio when playing music from my android phone when connected through USB. They know of the problem and want me to wait an undetermined amount of time for a software update. This problem started from the date I purchased the vehicle which was four months ago. They don't want to replace the unit with another not do they want to pay to have a third party head unit installed to fix the problem. They are willing to take the vehicle back but only as a used vehicle which isn't financially feasible for me. So if I want to fix this problem. I have to buy a third party stereo and pay to have it installed. At this point I don't think they are informing their current customers about this issue prior to purchase..

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    Customer Service

    Reviewed Nov. 28, 2020

    2012 Nissan Rogue is a very poorly made vehicle. Purchased new from dealer. The paint can be rubbed off with a towel in attempt to remove bird poop. The paint faded and peeled within first 4 years. Car had to be serviced several times. The airbag light flashes and the passenger airbag will not deploy in a crash with an adult in the passenger seat. This is a huge safety issue that Nissan will not repair. Nissan USA customer service is worthless. Do not buy a Nissan product. It will kill your loved one in the passenger seat if you crash.

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    Punctuality & SpeedStaff

    Reviewed Oct. 18, 2020

    After much research, we purchased a new 2019 Nissan Rogue SV. We were very happy with our purchase until about 7,500 miles, still within a year of purchase, when we began to hear a noise upon acceleration. We took it back to the dealership and 3 months later it is still there. The service technicians and Nissan engineers have torn it completely apart. Now they have declared it a lemon and we are working with Nissan for a buyback of our vehicle! This was the first Nissan for us and will definitely be our last. Do not buy a 2019 Nissan Rogue!!

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    Maintenance

    Reviewed Oct. 17, 2020

    I have a red 2013 Nissan Rogue with 78,000 miles and the clear coat paint is peeling on it...contacted Nissan Cust Service and was told although it was obviously defective. Nothing they will do for me even if they lose me as a future customer.

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    CoveragePriceMaintenanceStaff

    Reviewed June 25, 2020

    I have a 2015 Nissan Rogue SL, with all the safety features you could ask for in this line of crossovers. The car has a panoramic roof and is an AWD vehicle. I originally bought this car in July 2017 with 32,100 miles and decided to trust the brand (to which I was new). At the time of purchase at Nissan of Manchester Connecticut I opted to buy all the recommended warranties they provided (Gold extended warranty) and finance through Nissan itself. Mid 2019 I started noticing a musty smell after it rained and a few times we noticed the headliner was wet. As we kept using the car we noticed the car was accumulating water under the driver and passenger seats and there was water dripping down the front columns.

    We took the car to the dealership (now living in Houston Texas) and we had to pay over $350 to have the sunroof drainage unclogged. In November the car locks started acting up (locking and unlocking themselves while the right blinker light was activated, while the rear hatch was activated or the hazard lights came on). Again, I took it to the dealership and they charged me $340 to remove the aftermarket hitch I had installed to move my family across the country. Now at the beginning of 2020 the car's locks started acting up again every time it rained (there is a clue there). I took the car again to the same dealership and under my awesome extended warranty they recalibrated the BCM (body control module), a second time it was replaced and multiple other times the new one was recalibrated. On my last visit to the dealership I was charged $540 for diagnosing water damage to the car.

    I have been at the dealership at least 5 times for the same problem (they credit the problem to water damage and told me my only option was to make a claim through my insurance), I have contacted Nissan consumer affairs (I was told the dealership declared it was the owner's responsibility) and no help from the brand themselves. Long story short, I have paid enough money to service the car, fix the problem and expects good service to a loyal customer who bought the car from a Nissan dealership, bought all the extended warranties, services the car at the local dealership and is willing to keep the car if they treat my families car right.

    I would advice against the model with the panoramic sunroof because historically these cars have a problem with the drainage system and water will ultimately run into the interior and damage the electrical system. Of course it will be the owner's fault for not paying $350 worth of preventive unclogging every 6 months as recommended by the service manager at Central Nissan of Houston, Tx.

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    Customer ServiceCoverageMaintenanceResolution

    Reviewed June 18, 2020

    I bought 2014 Rogue SL in 2016 November- Vehicle had no issues for one year, after that roof started leaking every time when it rained or whenever I did car wash. I took to fix the issue, many times dealer tried to fix it and it worked for couple of months. Issue was not fixed permanently. Now, leak is so worst that roof does not hold single drop of rain. Dealer said they cannot fix it and it takes at least $2200 just for the parts and suggested me to call consumer affairs in Nissan. Vehicle has less than 50K miles and Nissan does not want to fix the car issue because as per them it does not cover the warranty of the car. Upon doing in-depth research, I found sites with more than 200 customers facing the same issue with Rogue no matter what the manufacturing year is.

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    Customer ServiceCoveragePunctuality & SpeedMaintenanceStaff

    Reviewed April 9, 2020

    Being an essential worker working for the Port Authority of New York and New Jersey I have been required to come to work each day. This past week my department finally adjusted our schedule to work two weeks on and two weeks off. I own a 2015 Nissan Rogue. The Nissan’s Drivers side Hub Bearing completely broke on April 6th where my vehicle was no longer drivable. My five year 60,000 mile warranty ended February 14th. As of April 6th I had 68,004 miles on the vehicle when brought in to DCH Freehold Nissan. Service Manager Sam.

    The vehicle has been making noise since the pandemic started (during the time the vehicle was under warranty and under the mileage). I unfortunately, couldn’t and didn’t want to out of concern for my family, bring my vehicle to the dealership due to needing my vehicle to get back and forth to work as an essential worker. I also brushed it off thinking the light grinding noise was coming from the rust build up on the rotors due to new brakes being installed recently. I have my receipts for brake service. I explained my situation to Sam the service Manager at DCH Freehold Nissan and they instructed me to contact Nissan Corporate which I did. I spoke with Lauren, Regional Specialist, they would not give me her last name due to privacy reasons. Lauren denied my claim. Phone #**. With all major corporations making exceptions (banks, landlords, townships) I was sure Nissan Corporation would do the same for me.

    I would also like to state that according to the National Highway administration there is a recall on years 2014-2015 Nissan Rogues for this exact issue. It states 2014-2015 Nissan Rogue vehicles manufactured August 12, 2014, to November 15, 2014, during the assembly process, the front wheel hub assembly fasteners may not have been properly torqued. I am being told that my vehicle VIN does not apply. I’ve owned numerous vehicles in my life and had never had an issue with a hub bearing even past ten years and 100,000 miles. This vehicle should be part of the recall process and covered at only five years old with 68,000 miles.

    At this time also the passenger's side is also compromised as stated by DCH Freehold Nissan. If this is not part of the recall, it definitely should be. Truth be told Nissan Motor Corp should cover the repairs for both reasons that I stated. If you or somebody else could help me out in any way, please do so. I had no choice but pay $773.38 for the one side, not having enough money to repair the other. Thank you.

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    CoveragePunctuality & Speed

    Reviewed March 8, 2020

    The transmission has been slipping from the beginning. My 2019 Rogue revs high, but lacks acceleration. Very unsafe in city traffic. Nissan knows about the problem but is waiting for the transmission to die rather than repair my car. In the meantime, I'm stuck driving an unreliable car since I have to factor "being stranded" into my trips. I'm currently under warranty, but others with Rogues who have had the same problem had their transmissions die at around 40K. My car is a lease so they are gambling that the transmission will die when the car is no longer under warranty. I'm driving a car that is unsafe for me and/or anyone else near me on the road.

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    Customer ServiceCoverageStaff

    Reviewed Feb. 5, 2020

    I was excited to make another Nissan purchase, I've been a faithful Nissan customer for 10+ years and only purchased from my local dealer. Their customer service is exemplary and is not represented in this review, this review is solely for the 2020 Rouge. I purchased a 2020 Rouge in December 2019 as a gift to myself and to insure my safety for my work commute. Shortly after having my new car the ABS light started flashing, I took it in (the light was off by then) and was assured that it was just a warning light and everything was okay. Then it happened again and I was able to take video.

    I had the car serviced again but because the light was no longer on the service department could not run a diagnostic. The sensor light was explained to me and I was again assured that unless the light came on consistently and a warning light about the ABS came on with it not to worry. Guess what happened while driving at night, in high traffic during a heavy rain storm....yep, the light came on consistently (not flashing) and the car beeped with a warning in the middle of the dash about my ABS, I was able to get a video of the consistent light. I cried and gripped the steering wheel as hard as I could the entire way home.

    It feels like my brand new car that was supposed to an exciting purchase has been an absolute nightmare (I bought this car on Friday the 13th...I'm not usually superstition but this car might be cursed) and may actually kill me. My dealership is amazing and helping as much as they can....but Nissan needs to make this right. I do not and will trust this car, and at this point am reconsidering purchasing another Nissan.

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    Reviewed Jan. 30, 2020

    The red brake warning light comes on intermittently while driving. It will stay on for a few minutes, shuts off, for a few minutes, etc. My car is a 2019 Nissan Rogue with only 15k miles. The brakes are fine. Anyone else experienced this problem?

    Rick

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    Reviewed Jan. 21, 2020

    I took my 2015 Nissan Rogue into Briggs Nissan of Lawrence, Ks to have my heater fixed. They kept returning the vehicle to me saying the heater is fixed and I kept coming back 3 times to say it is not. I finally gave up and paid them $1400 in repairs, then took it to A Plus Auto in Lawrence and had it fixed. The service is really horrible at Nissan Briggs. On top of that, my heater should have worked from the beginning, since it was a new vehicle that I bought brand new with 90 miles on it. I will never buy another Nissan of any type at this point, nor recommend to anyone. Facts are based on a Better Business review that I wrote.

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    Reviewed Dec. 22, 2019

    Purchased new and have enjoyed driving this SUV. Back seats fold down for extra room and is very efficient in regards to gas. This vehicle is a 2014 model so more current models are upgraded with new features.

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    Reviewed Dec. 21, 2019

    We had air conditioning problems with are first Rogue. The company headquarters replaced our car and we have had no problems since. Nissan stands behind their product. Like no other. It has been a great vehicle for us. Look forward to the purchase of the same, when needed. Holds great to the road, nice riding, comfortable seating. And Great gas mileage. Love this vehicle.

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    Reviewed Dec. 20, 2019

    This car is very easy to drive. It has many high technology features. The Rogue gets good gas mileage. Also has many safety features that I insist on having such as smart cruise control, assisted steering etc.

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    Reviewed Dec. 19, 2019

    The safety of the 2019 Rogue is questionable. My car's AEB system has engaged several times for no apparent reason. The dealership is not being helpful and is telling me to go elsewhere. I am nervous to drive the car.

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    Reviewed Dec. 18, 2019

    Bought Rogue new in 2017. Sunroof failed after 26 months. Also leather seats coming apart. Sunroof was replaced under warranty but service department said it is normal for seats to come apart after a couple years. This was the passenger seat used only 2 days a week just after 36000 miles started having random problems. Displays not working, passenger door doesn't close properly, doors not unlocking. I've decided to go back to Honda. Nissan makes a beautiful car inside and out but the quality of the overall mechanics of the car is just lacking in my opinion.

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    Reviewed Dec. 18, 2019

    2019 Nissan Rogue SV Premium has all the newest safety features including blind spot warning, lane departure warning, advanced cruise control with steering assist. Navigation even displays nearby gas prices in ascending order. Plenty of power & good on gas. I'm averaging over 25 mpg.

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    Reviewed Dec. 17, 2019

    Not happy with gas mileage. The Sentra was better. Only got the SUV so my elderly mother could get in and out of the vehicle easier. Disappointed that cargo area doesn't compare to trunk space in Sentra model. Wish there was better tinting to Windows in an effort to minimalize heat buildup. I do appreciate the zero gravity seating in front as well as the safety measures. There seems to be slow leakage of air in tires.

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    Reviewed Dec. 16, 2019

    Looked up the recalls on my car. They are extensive. I think it is crazy. If you do not keep up with these things you could die in the car when they fail. Wish we could go back to labels that are made in USA. Everyone should know China is trying to kill our animal with bad dog food. Homeowners with faulty moldy wall products, forgot the other one but I am sure the list is extensive. They are going to be the next #1 world power as we can't seem to get it together and have lost our exc. work ethic and morals. Beware and prepare. We will lose the world currency as we are in Debt up to the top of our heads and can't stop attacking nations and turning the world into a dead zone for millions of people.

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    StaffReliability

    Reviewed Dec. 15, 2019

    Great car. Always starts, reliable. Feel safe. Tons of safety features. Great gas mileage. Never let us down! We just love this Nissan Rogue, 2017. Salesperson very helpful. Interior of car is super deluxe. Great stereo, CD player...

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    Reviewed Dec. 14, 2019

    I love driving my Rogue. It handles really well. The ride is quiet and smooth. What first attracted me to the Rogue was the ability to split the rear storage area into 2 levels. I really love my Nissan Rogue. I will be leading another one when my lease is up.

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    Reviewed Dec. 13, 2019

    The 1st. non-US auto I have ever owned. Just a great auto for a old 85 yr. old guy and his bride. We both just love this car handles great, fuel mileage is great, and the safety items are just great also. Oh and it has a c-d player! At this time in my family are 2 Rogues and 2 of the bigger Nissan S.U.V.'s. All have been very well enjoyable.

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    Reviewed Dec. 12, 2019

    The Nissan Rogue is a good vehicle for my daily requirements. The vehicle has performed well with limited mechanical issues associated with the daily operation. I am impressed with the overall gas mileage as it is higher than I had anticipated. While the road noise is somewhat noticeable on average roads, highway operation is reasonable and not overbearing. Seat comfort is average.

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    Price

    Reviewed Dec. 10, 2019

    Overall my experience with the vehicle, the local servicing dealership, and the company have been above satisfactory. The vehicle performs well for the value of price and performance. There's a few minor deficiencies but nothing show-stopping. The dealership has been great with appointments, honoring coupons, negotiating price, and getting service complete and right the first time. The company came through with reimbursing me for two intelligent key fobs that suddenly stopped working soon after the warranty period. This was very important especially in consideration of being a repeat customer.

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    Reliability

    Reviewed Dec. 8, 2019

    My 3rd Rogue in 6 years. Near flawless workmanship and reliability. Company stood behind an issue with my wife's Nissan Altima, so I'm even more endeared towards them. I have the AWD version and the confidence that it adds to winter driving make me want to always have this feature.

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    Reviewed Dec. 6, 2019

    My Nissan Rogue has had everything I've ever wanted in a car. Besides enjoying great gas mileage and my leather seats, I have been enjoying my surround cameras, navigation system, GPS, heated seats, lumbar support driver's seat and and my moon roof and that only scratches the surface explaining what a great car it is.

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    Reviewed Dec. 4, 2019

    I am pleased overall with my 2017 Rogue. The car is spacious, well equipped and wonderful on gas mileage. This is my first SUV, and because of safety features, my insurance premiums were reduced. My only challenge? My previous car had great pick up and a quiet ride. My Rogue does not have great pick up, you can hear external noises, and there's no internal trunk lock. Even so, I'm a SUV driver convert.

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    Staff

    Reviewed Dec. 1, 2019

    Bought the car brand new in 2017. The aircon broke after 2 years. The driver's side fender came loose. I've owned many new cars and never had these kinds of problems. Seems Nissan quality has gone the way of the American car makers. Going back to Honda.

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    Reviewed Nov. 30, 2019

    The SUV rides and handles great. The safety feature are tops in the car industry a must have. Great on gas. The only thing I don't like is the bottom cushion of the drivers seat. The compartment in the rear of the car is the best. More SUVs need this. It is roomy inside.

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    Reviewed Nov. 25, 2019

    Paint peeling off on my 2015 Rogue, which is not even paid for yet. They refused any kind of assistance. My first and definitely my last Nissan. Their cars are junk as is their paint. Worst car manufacturer that I have ever dealt with. STAY AWAY FROM NISSAN.

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    Reviewed Nov. 6, 2019

    I have bought my 2016 Nissan Rogue SV and drive about over 79K and the car is shaking and stall at any time without any notice and I can't accelerate and losing power and I have sent to the dealership and they have changed my ECM, battery and positive terminal too and my car is still not working here. I have call corporate consumer affairs and can't help with anything either. I am paying for my car notes and can't drive my car. On top of that have to get rental car and taking metro to work too. Now I have to waste $100 to have it tow back to the dealership to see what is wrong with it.

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    Punctuality & Speed

    Reviewed Oct. 28, 2019

    At 14,433 miles, my transmission lost power going 80mph uphill in the fast lane rapidly slowing down to 45mph, even though I pressed the gas pedal to the floor, on a hill that I drive several times a week never having any power issues, I had to pull over 4 lanes at night risking getting hit and then it magically regained power. An hour later while turning off the freeway, it jumped into manual first gear. After reading the other reviews of this transmission, I can see the grief I am in for with Nissan, but the worst part is when your transmission fucks up in heavy traffic it's really dangerous. I would say, don't buy a Nissan with a CVT. I paid, $24,000 for a potential death trap.

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    Reviewed Sept. 7, 2019

    I purchased a Nissan Rogue 2018 at Palm Springs Nissan on March 16 2019. Since the first day I took home I noticed the front bumper was coming out. I took to the dealership and service manager told the bumper has been solved. Two days later bumper came out again. I brought back again and the problem continues so I filed an grievance and at the end they determined that I had hitten the car that's why the bumper is coming out, I argue because is true I have never been in an accident or hitting anything so I asked them how much will be for fixing the bumper.

    Nissan service manager told it will be $307 so I paid that amount or just wanted to have my car fixed. I waited for more than 3 hours and my car came out from Nissan service area worse than it was before. I found out later that a lot of Nissan Rogue buyer have the same issues with their cars. It is a manufacturer issue. They should tell the buyers about that issue so we will not buy those cars but just want to sell those cars knowing the problem.

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    Customer Service

    Reviewed Aug. 18, 2019

    Return 4 times to fix the air conditioner. First time said it was low on FREON. Ask if it leaked. Said could not find any leak. Work for a month or so 8 18 20 94 degrees and no cold air. Now what? STILL UNDER WARRANTY. CALLED CUSTOMER SERVICE THAT WAS A LAUGH. R D

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    Reviewed Aug. 15, 2019

    I'm going on a aggressive campaign on every social media website how Nissan ripping customers off with these bad CVT transmission. I lost out on money and time at work. Also I writing states Rep. a letter. Be aware. Never purchase anything from Nissan.

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    Staff

    Reviewed Aug. 9, 2019

    I had a Nissan Rogue for 3 years, not one problem. When my lease was up I upgraded to the Rogue SV. Worst mistake I have ever made. I had the car for 13 days when the auto-braking system engaged, without warning and for no reason. Also, the couplers in my rear axle went out - on a BRAND NEW CAR! The dealership just said, "It happens" (not on a new car!) and they said that the braking issue didn't happen because the computer didn't pick it up. They treated me horribly. 7 weeks after the car purchase, the auto-braking engaged again, for no reason. It just slammed on the brakes. Thank goodness I was in a parking garage going slowly and not on the freeway with someone going 70 mph behind me.

    Asked my dealer if I could bring the car in again to have it looked at and they told me to go to another Nissan dealership. After researching, I am seeing that this is a huge issue in the Rogue, yet Nissan is doing nothing to fix the issue. What does it take for a car manufacturer to be held responsible for their issues? This is going to injure or kill people if it isn't fixed. Yet they continue to tout it as a great feature on their cars.

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    Reviewed July 26, 2019

    Bought a Nissan Rogue new in 2013. Love the Rogue but it started to peel in spots. My warranty is up but it is just 38,000 miles, new tires & told by 2 body men that it was a poor paint job. Who can I contact. To see what they can do. One car dealer excuse was it happens. I’m a widow. Paid over 27,000 & you think Mike Erdman might be classy enough to rectify the problem.

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    Reviewed July 22, 2019

    8 months with a broken windshield because Nissan had it on backorder nationwide, and now, on 06/11 I took the car to the dealer because of the radiator fan, they claimed no problem, 2 weeks later the radiator fan breaks, and now a minimum of 30 days WITHOUT THE CAR because the radiator fan kit is on BACKORDER NATIONWIDE. So out of 18 months I had the car, 9 months I have not been able to use it.. NISSAN IS THE WORST AUTOMAKER OUT THERE, PIECE OF **!!!!

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    Reviewed June 21, 2019

    I have owned a 2013 Nissan Rogue (in pearl white) for about a year now. Recently, I started noticing the paint chipping off in large chunks. The paint is chipping the worst on the hood but it is also chipping on both doors. I have read about other pearl white Rogue owners that have had the same issue. This is OBVIOUSLY a manufacturing issue on Nissan's end. Nothing can be done to prevent the chipping, my car looks pathetic. I voiced my concerns to the Consumer Affairs department and they told me since my car is out of warranty (the warranty is 36,000 miles, mine is at 46,000) that there is absolutely nothing they can do, which is ridiculous. How can Nissan get away with ripping me, and other Rogue owners, off?

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    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed June 17, 2019

    Never busy the Nissan Rogue Sport SV. When I purchase the car it was great 30000 miles in mass airflow sensor goes out. Another 30,000 miles in mass airflow sensor goes out all fine and dandy covered underneath my extended warranty. Now that I'm out of my extended warranty 18,000 miles later since the last service here we are again replacing the mass air flow sensor. Problem is Nissan dealership will only cover the part for 10,000 miles then it's your responsibility. Doesn't matter how many times it goes out, they will not put out a recall for this part or on this vehicle.

    I will never buy Nissan again. I will be selling my Nissan Rogue and going to an American made company. They were extremely rude at consumer affairs. They don't care about their customer's, they don't care that they're running through your pockets over and over again. As soon as the warranty is up the part goes out, you lose all power to your car and it leaves you in a very dangerous situation on the roadways. I was pulling out in traffic when this part went out for the 3rd time with zero warning beforehand and was almost hit by an oncoming car... DON'T BUY NISSAN. IT'S A CROCK.

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    Reviewed May 24, 2019

    Three weeks ago we bought a 2019 Nissan Rogue Special Edition that had approximately 1000 miles. As I was driving it home, after paying $24,500, it started to lose power and felt like the emergency brake had been pulled. A few days later it happened again. I took it back to the dealer where I was told there was nothing wrong and it was my fault because I must’ve put my left foot on the brake! Today as I pulled out on a busy highway, it totally lost power and I had to pull over. I can’t get anywhere with the dealer so I filed a complaint with the corporate office. This is the worst vehicle I have ever owned.

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    Customer ServiceStaff

    Reviewed April 25, 2019

    What an absolute horrible company Nissan is. After my family has owned MANY of their vehicles-our loyalty has been thrown by the roadside just like their care for our lives. Buyer Beware. Their cars are SAFETY HAZARDS. My husband has almost died TWICE as their KNOWN issue with Nissan Rogues has caused his car to lose power and he barely escaped two rear end accidents (one on busy US-27 and one on I4 west bound at 5:30pm on a Friday). After almost two months of them having our car, horrible miscommunication, and misdiagnoses. They are okay with offering one month of payments for his life!! Can you believe this? And we aren’t the first! A man died in Orlando when his Rogue lost power and he was hit by a passerby. Wow Nissan. Way to lose loyal customers for what could have easily been resolved by your customer service team.

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    Reviewed April 4, 2019

    When a consumer has any type of warranty issue or safety issue serviced by their local Nissan dealer, is Nissan North America required to report the issue to NHTSA.gov? I doubt it. If that issue is not safety related it flies right under the radar! I'm confident Nissan North America knows exactly how many navigation systems just like mine they have replaced under warranty. I would love to know that number. Because if I had seen that amount of replacements while I was still doing new car reasearch in Jan 2019, I would not have purchased this brand new Rogue SL with Platinum interior & Premium Bose sound package! Already my brand new Rogue is experiencing several serious issues. One sudden braking incident. Some sort of in the CVT transmission.

    Most of all, the navigation/audio system screen with NissanConnect Service just goes black. It intermittently and for no apparent reason reboots by itself on and off constantly after the Rogue has been started. Sometimes it is not just a reboot. It factory resets itself as well. It can happen as many as 25 times in a 10 mile drive. Several of those 25 reboots my radio will turn itself back on at an extremely loud volume, startling me while I'm driving. That is a huge safety issue. The back-up camera still works most of the time, but not all the time. I'm currently waiting a full 19 days while this replacement part is on backorder from Nissan. And I'm driving the Rogue with the startling, blaring audio in this condition throughout the entire wait.

    Nissan North Am won't approve a loaner thru my dealer because my car is still "drivable". Drivability and safety to Nissan are two different things. How many more of these Rogues with this problem are you knowingly planning to sell to unwitting consumers, Nissan? Most consumers do not know to report this to NHTSA.gov for themselves, so it is going unreported. Nissan certainly isn't reporting the issue! Where is the service bulletin? Why isn't Nissan admitting, "Yes, We know there is a problem."? What is the solution? There isn't one. You know why? Nissan knows people don't want a car if it has something wrong with it. That's one reason. Another reason is that the Motor Vehicle Defects Law does not ONLY apply to recalls and safety defects.

    Nissan solves that problem by not admitting there is a defect. This is not the fault of local dealerships who are selling the new Rogues. They have no way of knowing how many Rogue navigation systems Nissan is replacing all over the US. They are just as much at the mercy of the corporate giant as we are, and in certain situations their hands are tied. We still have options other than dealing with Nissan. There is: file a formal complaint to NHTSB.Gov, Lemon Laws, state and local consumer agencies, your state's Attorney General, hired motor vehicle defect lawyer, and the BBB.

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    Coverage

    Reviewed March 28, 2019

    I bought my Nissan Rogue brand new September 26, 2018. By, October my car seats started to change and looked dirty. I thought this would be covered under my warranty so I held off until my first oil change. When I came in to ask about my seats, they said it was not covered because there is nothing wrong with the seat. It is only customer preference. I contacted Nissan complaint and filed a complaint. I went in to have it diagnosed and then I was informed by service that it was dye transfer so he pulled up a site with Youtube videos to show me this is what was happening. I said, "This should not be happening right now." Then he told me this is typical with light colored leather seats.

    I informed him that this was my first time buying a car with leather seats and I was not informed this would happened during the time of purchase, if I did I would have took precaution against it or would not have purchased the car. I filed a complaint with BBB and then Nissan offered to try to clean it. Then I was told it is not going to come out because light leather surfaces are prosperous and the dye is in the fabric. I am not sure what to do at this point, Should I just deal with this after spending so much for my car? I just followed up with BBB again. Any advice would be appreciated.

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    Staff

    Reviewed March 19, 2019

    I have owned/leased Nissans for over 25 years. The last three were Rogues. Other than routine service, they have not had to be taken in for repairs. When they do go in, the service is efficient and professional.

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    Staff

    Reviewed Jan. 26, 2019

    2018 Transmission not working - I purchased a Nissan Rogue at the end of May 2018. My transmission is gone already. My car has 9,000 miles on it. How does a transmission go on a brand new car? I am very disappointed with my car and the service they provided. Hillside NJ Nissan is the worst. Even the GM was disrespectful and not very helpful. They did not want to give me a loaner car either. This car has given me plenty of problems. The gas gauge wasn't working either. I will never ever buy another Nissan.

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    Reviewed Jan. 17, 2019

    When I bought my new Nissan Rogue 2018 everything was fine. Now it has been 3 months since I bought my car, one day out of the blue my FM/AM is not working, I tried everything and customize my audio system nothing. I just want to listen to some music AM/FM RADIO. Now my car is stuck to SiriusXM that I didn't order or purchase. So YOU ARE TELLING me that I have purchase it and what happen to the old standard that AM/FM RADIO WAS FREE or WAS ALREADY EQUIPPED IN OF BRAND NEW CAR.

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    Coverage

    Reviewed Dec. 6, 2018

    I have 2009 Nissan Rogue and the car suddenly stopped with transmission issue. When I took it to Crest Nissan dealer, they said that my car transmission is under warranty... The CVT issue warranty that was extended to 120,000 miles is a scam and no one should fall for it. They would say part of the transmission is covered but will twist your arms to pay for the exterior cooler system that is tied up to the transmission... Which is almost 1200 dollars. Without that they say they cannot fix the transmission. This is a way of getting back the money when the issue is with the transition itself. Beware of buying Nissan going forward.

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    Price

    Reviewed Nov. 1, 2018

    I purchased my car new Nov 2016. My 2016 Rogue had 58,000 miles. Took it in for an oil change and ask about the clicking noise under my hood. They didn't even check it out so I'm thinking it was ok. Well after my next oil change they now say that I needed CVT joints which is going to cost me $1000. Earlier, I had problems with my transmission. My car when pressing the gas pedal wouldn't go into gear. Now my driver seat is loose. What's wrong with these vehicles. Are there in class lawsuits out here?

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    PricePunctuality & Speed

    Reviewed Oct. 16, 2018

    I own a 2008 Nissan Rogue. The original transmission was replaced at 42K miles under warranty. 3 years and 65K miles later, my transmission needs to be replaced again! Nissan would not help me out, as my warranty expired 2 months ago. I can't understand why the transmission wears so quickly on this vehicle. I don't want to spend $4000 to put a third transmission in the vehicle. It's not worth it.

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    Price

    Reviewed Oct. 12, 2018

    I purchased a used 2012 Nissan Rogue in good faith. It was as is, so there was no warranty. However, the car appeared to be in good shape. However, there is a very common problem with these cars involving the CVT transmission where they fail. In spite of this being a very common problem, there has been no recall, no reprogramming, no nothing and the very expensive repair falls to the unknowing owner. I do not have an additional $4-5k to pay for this fix. And I am currently still in the middle of the loan for this car, so I cannot sell it. So I am left paying for a car that does not work, without means to do anything about it. This is unacceptable. Nissan disowns the problem, but it is a common problem. How does that work?

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    Reviewed Sept. 22, 2018

    I bought a Nissan Rogue 2013, the moment the vehicle reached 100,000 kms the transmission started giving problems. I l lost power while accelerating on a highway, giving engine light on and since then they recommended me to put up an additional cooler to fix the problem which is $2000 and was told that it might solve the problem which is not a guarantee, however CVT transmission is always been a problem after I found out and did a research especially on 2013 Nissan Rogue.

    I had gone for an extended warranty and they informed that after 100,000 kms the warranty becomes void. But I feel Nissan Dealer and Nissan knew that there will be a problem and hence up to 100,000 kms they are safe but after that it is the problem of the customer to fix the problem. I paid that warranty too and even paying now for it until I finish my loan of the vehicle. I feel that it was a cheating as all transmission are having warranty up to 100,000 kms and the vehicle itself needed a recall.

    Secondly I am concern of addressing the issue of safety if the transmission is given up on road which can be a cause of major fatality on the road while driving. This is more an information and there are various cases and case laws being filed against Nissan and its Safety of Transmission. Please make a good review of Nissan transmission especially CVT Transmission.

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    Customer ServiceStaff

    Reviewed Sept. 20, 2018

    I purchased a 2016 Rogue in October, 2016 brand new and the driver seat frame has broken 3 times. It has been repaired, however, I reached out to Nissan because obviously this is an issue. How does a seat break 3 times in less than two years. I wanted the car replaced because when the warranty runs out and this happens again, I will have to pay to have the seat repaired. They refused to take the car back and I went back to them to have someone explain to me how they don't think that this is an issue, of course, no response. This company is the worst!!! If I had to do this over I would not have purchased a Nissan if I knew that they are not customer focused. They don't care at all, about the customer. I would hope that no one else would purchase a Nissan ever, but I know that would not be the case as there will always be someone that didn't have an unpleasant experience with this people.

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    Customer ServiceStaff

    Reviewed Sept. 13, 2018

    Coming from a Loyal Nissan customer FOR ELEVEN PLUS YEARS, I am disgusted at their lack of care and concern for issues that my recent lease CAME WITH. I just signed this lease, trading in my old one at the end of May. I will NEVER go with Nissan again after my recent experiences with the Patchogue, NY Dealership and Consumer Affairs absolute lack of care and effort to mend anything. Problems at the dealership level have left me going to Consumer Affairs which were of no further help at all. They act as if all of this is out of their hands and there is nothing to do to reassure their efforts at trying to make me satisfied.

    They cannot get one person on the phone to speak with me. I have had issues regarding my new 2018 lease 3 months in, leaving it in the shop to be repaired with NO ETA of time it will be done (because items are back-ordered) and ready for me to drive again. Though they did mention maybe sometime in October... Awesome because I dropped off my car on 8/27. I also only get this info through voicemails because every time I try to call back it goes to voicemail and I won't receive another call until they have their "scheduled time" to call me back. Horrible customer service and quality of care.

    My new lease has a safety brake issue where the auto safety break will go off when no one is around, breaking my car while going 40+ mph. Apparently this is a VERY COMMON issue (talk about safety) with ALL Nissan models starting with the VIN "K". So I'd check your VIN because I am sure if you don't say anything about it, they won't either. I have also had the issue of my back up camera lagging and freezing as backing up since the beginning. There was no point to even use it because it was inaccurate and dangerous to do so. My radio has also just decided to black out one day for a good 10 minutes. Couldn't do anything about it. This is my THIRD time back to the dealership where they finally kept the car to fix it fully, even after showing them video evidence of my experiences the second time I went back.

    Patchogue has provided me a loaner of not even the same model or year of my current Rogue lease. Which is fine and I normally wouldn't care, BUT at this point, still paying for a new lease yet driving around an older vehicle for over a month has me fuming. I have been polite and patient up until now. The back and forth phone calls that go nowhere are leaving me stressed and in disbelief with this company. I am in shock and SO dissatisfied with all this "new" 2018 Nissan Rogue and Nissan Customer Service has come with. This is my fourth Nissan, third lease. I have NEVER had an experience like this. I am beyond shocked and pissed.

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    Reviewed Sept. 6, 2018

    My new 2018 Nissan Rogue turned off unexpectedly on top of the railroad tracks at a busy train intersection. Despite the extreme anxiety I felt, I tried to remain calm, restarted the car, and drove to the dealership. They apologized for the incident and offered a free oil change at 20,000 miles. This is simply inexcusable. I want an exchange for a safer vehicle and I will continue to complain to Nissan, the BBB, and any and all social media platforms until reparations are made.

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    Customer ServiceContract & TermsSales & MarketingPriceStaffReliability

    Reviewed July 24, 2018

    I sent to BBB concerning a complaint and issue I have been having with a brand new 2017 Rogue I purchased in October 2017. The car has been the shop 8 times for various issues from a warped grill, exhaust system, idle twist and adjustment, brakes on three separate occasions, seat sensor reset, rash sensor reset, front end alignment, rotors turned, wheels rotated and this list goes on. I have contacted Nissan Morot credit and their only offer was $1500, or an extended warranty and continued repairs.

    I reviewed some information pertaining to my 2017 Nissan Rogue. I have another concern that need to be addressed as well. Upon talking to the Salesman with Tom Peacock Nissan I was told the value of my car was decreased at $15,000. The original price was suppose to be 23,000. I questioned this with the finance department. It was stated the increase was due to tax, title and license being added. Considering the fact I was convinced to put more money down to take the balance down to $19,000 which was the price of the original vehicle I went to purchase in the beginning. This really became a concern when I went to the dealership concerning the vehicle after having multiple mechanical problems and defects with the vehicle.

    I tried to come to a suitable agreement to try and get into another vehicle. This is when I was told the value of the 2017 Nissan Rogue I purchased “priced” at $29000 is valued at market value of $15000. So within 5 months it loss $15000 value? I decided to do some research and read reviews on not only the same vehicle but the dealership as well. It wasn’t surprising. Customers went to the dealership to purchase an advertised automobile but convinced to purchase a better deal on a new car. Some around the same time after the hurricane. Vehicles were overpriced and others went through the similar situation as I encountered.

    I ended up paying down more on the car than agreed to close the deal. I was given the runaround so many times. The vehicle I wanted was not good. My second option I picked was sold after sitting there 3 ½ hours. I was then passed to the third salesman. I became aggravated with this ping pong episode and was passed on to a different salesman. I was promised the red 2017 Nissan Rogue SE loaded with sunroof and equipped with various amenities. Another hour passed and the sales manager comes in and says sorry but they made a mistake. The other car is sold. The salesman and the sales manager went back and forth arguing about the car. They walk away to come back and say oh we made a mistake. The red car we have is a SE and it cost more. We had the wrong car. Can you put more money down maybe $3000? I dropped in the seat. Are you serious? After all this time. I was literally in tears.

    Let us check something else out. "Don’t worry Ms. ** we have the perfect vehicle for you. It’s not what you wanted actually new and cost less." They come back again. "We have the perfect car for you. The deal is approved but can you come back tomorrow? The banks are closed. We’re going to help you out and let you take the car and complete the paperwork tomorrow." I said, "I want to see the car." This is when the current car I have was presented to me. I did not feel good about the car because I had been promised so many things in one night. That should have been the red flags to make me not walk away but run. I ended up putting more money down. They knew I was in a bad situation from the beginning. I lost two cars in the flood and the date was about to expire to turn in the rental car the insurance company was paying for. I was in dire need of a car and really at the end of my rope. I was railroaded.

    I returned to the dealership the first time and asked the salesman Jonathan, that originally sold me the car if Nissan had a return vehicle policy? His reply was, "No. Once you purchase a car there’s no returning it back. Who does that?” Followed by a chuckle. I walked away. On a different visit I asked to speak with the sales guy and finance department. The salesman was no longer with the dealership and the entire finance department had changed. The finance guy that completed my contract is no longer with Tom Peacock as well. This entire ordeal has been one big nightmare after the next. After several attempts and several calls among messages left to the General Sales Manager Mr. ** never replied.

    This automobile has been one heartbreak after another. I do not want this car neither to deal with this dealership any further. After this experience and reading reviews, complaints and treatment received I do not want to conclude business with them nor Nissan. Bad business practices, defective vehicle and deceptive misleading advertisement from the start. I’m an emotional wreck. Please help assist me with getting this resolved. Thank you very much. This is the reason for my report and complaint. Bad service, Unresolved issues of a new purchased Lemon.

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    Installation & Setup

    Reviewed June 29, 2018

    If I could give Nissan zero stars, I WOULD! I got my 2013 Nissan Rouge with only 800 miles off the lot so basically brand new. 3 1/2 years later my car will not go over 10 mph. I called Consumer Affairs and they told me to take it to the dealership to get a diagnostic. My results were I need a valve body (that's within the transmission) and they want to install a cooler kit. So I question why they need to install a cooler kit and it's to prevent the transmission from overheating. So the real question is, shouldn't that already be installed in the car to avoid the valve body from overheating in the first place???

    Nope, they want me to pay $2500 for it. Nissan needs to own up to this issue and do a recall before someone really gets hurt. With that being said Im really upset about this because I still owe money on the car and Nissan is not willing to help me get this resolve. I'm putting together a petition on Instagram and would like you for YOU ALL TO JOIN THE PAGE SO WE CAN PROVE A POINT. It's not fair to be treated like this by a money hungry corporation. Follow me at @NissanCVTPetition on Instagram and share your story! I want our voices to be heard. TOGETHER WE CAN MAKE A CHANGE!

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    Staff

    Reviewed June 21, 2018

    My previous car was a Subaru and did awesome. So I was looking for something comparable. The sales staff took their time understanding my needs and didn't try to put into something that didn't work for me. Also, I needed a vehicle that was nice enough to drive people around in but yet sturdy enough to go in the woods. During my spare time I like to ride the jeep trails in the forest. My 2012 Nissan Rogue is awd vehicle so it was perfect. And it had good tires, too. I wish it had a back up camera. One of my children has that and I think it would be very useful for me. Also, the other thing I would like is a blue tooth capabilities.

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    Punctuality & Speed

    Reviewed June 17, 2018

    I purchased a 2018 Rogue in April. Payment due July 3, 2018. I mailed payment in plenty of time and payment taken out of my bank on 5/29/18 (5 days EARLY!!). On June 15, 2018, I received a voicemail from Nissan that my account was past due. Was told that dealership sent in some paperwork causing a new account to be opened and I was NEVER notified of new account # so sent payment with original account # on my check. So instead of applying it to the new account number they just put it under the original account number and forgot about it and then left me a voicemail about late payment. If they can't get the first payment right what does the future hold?? I have no issues with dealership!! I will be refinancing with a company who does things the correct way. When I purchased my car I referred a couple of people to Nissan. NEVER AGAIN!! DO NOT MESS WITH MY MONEY OR MY CREDIT!! BEWARE PUBLIC!!

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    Price

    Reviewed June 17, 2018

    It's a great road trip car. It gives me the room that I need and is comfortable for my passengers. I can haul a lot of things in it, including an armchair that I purchased at an estate sale. I like the looks of the car, it's sporty and sharp. And comfortable to drive too. It was affordable and it gets great gas mileage. I love the moonroof and the stereo system. But I would make it dog-friendly. Like with a pull out ramp for older dogs to get in and out of easier. And easy to clean custom seat covers too. My previous Rogue had controls for my garage door on the rearview mirror. I'm not sure why they got rid of that. It also automatically dimmed.

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    Price

    Reviewed June 16, 2018

    I was looking for an SUV that had a feel of luxury (leather interior, sunroof, nice look, well equipped, high ratings by orgs like Consumer Reports) and the Nissan Rogue fit the bill best when we compared it with the Rav 4, the Forester and a few others. We were looking in Nov 2016 and the one we bought was a 2016. As the 2017s were out, they offered us $5,000 off of the 2016 and 0% financing. We love the vehicle backup camera! The sound system is great and the GPS works well for us. It has a great warning beep & light when another auto is in my blind spot, which I find helpful. It's a great safety feature. It had the look and feel of luxury, with great features and options, without a luxury price.

    There were few color choices though. I'd like to see a wider variety. Ours is like an Army green. Not the MOST attractive, but I like greens, so it's fine. We have been extremely pleased. We actually compared it to an Infinity SUV (QX50?). The main thing lacking in the Rogue to make it closer to the Infinity was a wood package for the interior. I like the warmth and luxury look of wood. I was looking to stretch my budget as far as the luxury model at that time, considering the similarities.

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    Installation & SetupReliability

    Reviewed June 13, 2018

    I love my Nissan Rogue. I have to travel long distances at times, and it's nice to not have to worry about stopping to fill up the tank every 100 miles. It is safe, and has been extremely reliable. I love that I was able to get it in Black, the interior is easy to clean, and the fold down back seat makes it easy to load and unload anything I might be bringing. The Rogue is a smaller SUV, that doesn't guzzle gas. Mine is just a standard AWD, because I don't need more than that. I love the smooth ride, and it handles well in the mountainous area where I reside.

    I am overall extremely happy with the model I chose. I wish I did have a few more features. I got what I paid for, it was simplistic and not overbearing with every little gadget I didn't need. However, in winter it would have been nice for seat warmers or automatic startup and sometimes I miss having cruise control. My Rogue does not have it installed. Other than that, I have no issues. And would recommend to anyone.

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    PriceReliability

    Reviewed June 12, 2018

    The Nissan Rogue has features I like such as a navigation system, smart key and the key does not have to be put in the ignition to start the vehicle. My experience has been positive as the car has not cost me a lot of money in repairs and has not broken down. It is a reliable vehicle. In the time I've owned it (6 years), I have had one repair above typical maintenance. I like that it has a sunroof, as well as a large glove compartment to fit needed items. I like the way it drives too. Prior to owning the Rogue, I owned an Altima. The feel of the drive between the two is very much the same. The vehicle could have been improved by adding an automatic start. I did this after purchasing the vehicle. It has very little storage space too. It's not something to fix within the model but instead a consumer choice to buy the larger Murano.

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    Customer Service

    Reviewed May 9, 2018

    The 2012 Nissan Rogue has heated seats, drivers seat raises and goes forward, Bluetooth for hand free phone calls. AWD never get stuck in the snow!! Back camera, satellite radio.

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    Reviewed May 7, 2018

    Nissan Rogue: A bit pricy but great vehicle, lots of safety features. Great sound system and electronics. The interior is great and comfortable. Still comes with a CD changer (not the CRV).

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    Reviewed May 6, 2018

    AWD goes well in snow and car value is good but Nissan sure has problems with the Rogue. Bad transmissions and terrible gas mileage. The car tranny is junk leaving people stranded and in danger.

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    Reviewed May 2, 2018

    I love the Nissan Rogue. It was the dealership that I have a problem with. They falsified an electronic application. It had several false statements to qualify me for a vehicle that I could not afford.

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    Reviewed May 1, 2018

    The Nissan Rogue gets good gas mileage. Rides and drives well. It is comfortable on a trip and attractive vehicle. Lots of safety features make me feel more secure.

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    Price

    Reviewed April 27, 2018

    This is the first time I've owned a foreign car. For the most part, I've been satisfied. The Rogue mileage is good and the all wheel drive is awesome since I live in the snow belt. My only complaint is that some repairs are more complicated and expensive than with domestic cars.

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    Sales & Marketing

    Reviewed April 26, 2018

    I purchased a lemon Nissan Rogue and is paying double for what it is worth. It is a 2012 with a lot of mechanical problems. It has been in a previous wreck and airbag inoperable. Salesman never told me this information.

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    PricePunctuality & Speed

    Reviewed April 25, 2018

    Pleased overall with the Nissan Rogue. Great car for central NY weather. But the navigation system is a bit overpriced for updates. About $150 each time so I have not update the system. I usually check online before going to a new place. Also tires did start wearing out early. Replaced at 28,000 miles. Now these are 18 inch tires so about 200 each tire.

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    Reviewed April 24, 2018

    Two months after my new Nissan Rogue purchase, front bumper paint started bubbling, and continued to get worse over time. My attempts to have it repaired have, thus far, been unsuccessful with the dealer. Very unhappy about this and the quality of the paint.

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    PricePunctuality & Speed

    Reviewed Dec. 6, 2016

    I have only had 2 cars in the last 17 years, both Nissan's. Nissan is great, good durability and low maintenance until it hits 150,000 miles, then everything goes at once. Performance is good too, until that time. Hard to do maintenance yourself. I would not drive anything else, just traded my Murano that I've had since 2008 for a 2016 Rogue. Service is expensive at the dealer. Downside is under hood items are not easy to get to in order to do it yourself, battery is not readily accessible and headlights almost impossible to change.

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    Nissan Rogue Company Information

    Company Name:
    Nissan Rogue
    Website:
    www.nissanusa.com