Interstate Auto Auction

I was told to bring it to a local mechanic in Salem, but the car was with my daughter far away at a college. I was extremely skeptical, but I had no choice. I don't usually trust people. Come to find out their mechanic found more wrong with the car than mine did. LOL. Shawn said I could get all my money back including the fees! My daughter and I really were pleased that he cared enough to go above what I thought they would do. Next time I won't yell at him LOL. We decided to purchase another car after test driving it this time in person and my daughter has been driving it after we fixed the brakes and check engine light for a EVAP code. Thank you. We will tell all our friends about this place. Good prices too.

The vehicle, 2007 Mercedes C230 Sport VIN#** which I purchased was picked up by Low Country Transport on Tuesday, April 25th and delivered to me on Thursday April 26th, 2017. My husband was hospitalized and diagnosed with ESRD on April 12, 2017 and discharged on April 22, 2017, however had complication with his first outpatient dialysis treatment on Friday April 27 where paramedics were called to the home. In addition, the initial catheter surgery was not successful part of my husband, Tim's discomfort was a result of a blood clot and infection that set in from the first surgery. Tim went back to ER on Friday evening and was readmitted to the hospital Saturday morning at 7:00 AM where he was hospitalized until Friday May 12, 2017. During this time I was at my husband's side and did not leave the hospital.

This was explained to Interstate Auto Auction representative, Sean ** Assistant General Manager. During the initial conversation Sean was rude and cut me off several times and made accusations that I was threatening him. In any case, communicated to Mr. ** that it was virtually impossible for someone to report any engine complaints within the 48 hour time allotted since vehicles would generally be in transit during that time to the buyer. Furthermore, I went on to explain the situation above pertaining to my inability to look into the vehicle because of my husbands illness which we never knew of his condition until April 12.

** expressed empathy and made several suggestions to resolve the matter after I had the car towed to 2 mechanics; Certec Automotive for diagnostics (the closest to the location where the car shut off on me) when I attempted to pick my husband up from the hospital after being discharged; then to Mercedes Northlake in Charlotte NC for a complete diagnostics where I got the truth about the cars overall condition. I then proceeded to communicate only through emails with the seller for proof of conversation. The seller, Interstate Auto Auction holds that the car motor or transmission does NOT require complete replacement, however the repair bill is $9,392. During our phone conversation ** said generally the cars sold may require anywhere up to $2,000 in repairs which is the buyer's responsibility and anything over that amount is never the norm.

He suggested I forward the completed diagnostic report and they would be willing to assist if repairs met a certain criteria and asked what was I seeking. Several days later the company opted to assist with a mere $750 and advised that they were not obligated to assist in anyway because of the buyer's agreement signed initially during the auction. I have until Thursday to accept their offer. This payment would only cover my car transport fees and not the purchase of the car now the additional expenses incurred above. I would like my money back, reimbursement for both towing fees and diagnostic reports, so I can put the funds down on a reliable, decent car to get my husband back and forth from dialysis during the week.

His treatments are 3 days a week for 4 hour intervals. He's since taken uber rides home and I've used my son's car to transport him for treatment. The car purchase was completed in part online and the payment balance was processed over the phone. Please help. I can provide all the email threads and proof of payments in addition to the repair report from Mercedes Northlake.

When I told them that the service engine lights were part of the engine that they guaranteed as "Green Light" they said that this was not true. The green light only guarantees the engine and transmission. Oh well, the State of Massachusetts has failed the car for inspection and I am still doling out money. I have a feeling that the car will end in the yard or part out. There goes my 3000 dollars.

We purchased our car last Wednesday and I feel that we had an okay deal. We looked at the Blue Book value before we went and it was roughly 4,500. So we got the car for 3,600 so that price is not too much outside it. The next day I brought it to my mechanic and I just got it out of the shop yesterday and it took $1,100 for the brake line for clutch. The brake lines were totally gone. He said, “I’m surprised we didn’t get an accident coming home.” The axle was really stuck so bad that the minute that we tore off, it started making noise and both wheel bearings had to be replaced. I am absolutely very disappointed in that. I guess I assumed that when they’re selling the car that when they state that it’s in good working order, I take people at their word, and that was not safe.

I don’t think it’s a good experience. I would never go back. I would never recommend it to a friend because I wouldn’t want them to go there and get a car. I would feel awful.