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Interstate Auto Auction

Interstate Auto Auction

Salem, NH

 3.7/5 (28 ratings)
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About Interstate Auto Auction

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

NOW Open Every Saturday. We run an honest & fun auction. In 2002 we were a tiny 40 car a week auction & have grown into New England's largest public auction with 300 cars a week & over 60,000 sold!

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Interstate Auto Auction Reviews

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Page 1 Reviews 0 - 10
Rated with 1 star
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Verified Reviewer
Original review: Nov. 12, 2019

I bough a Subaru Impreza for my wife. We are not a dealership but because is open for public we went there. After the useless 24 hours warranty get expired the engine head gaskets start leaking all the coolant. I took it to a Subaru dealership and they told me that the engine was garbage. They list this car in the auction as green light vehicle which means that the engine and transmission are good. Stay away from this place... There is no lemon law in new Hampshire.

3 people found this review helpful
Rated with 1 star
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Verified Reviewer Verified Buyer
Original review: July 13, 2019

Avoid at all cost. Got sold a lemon when I bought a used Audi that has an engine leaking oil everywhere and my mechanic says it's a ticking time bomb. When I contacted them about it they said I did not pick up the car fast enough even though it was bought right before the holiday weekend when they were closed and that I only had a 24 hour window. They are supposed to guarantee a good engine and transmission but they are rude and shady. DO NOT BUY A CAR HERE!!

2 people found this review helpful

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    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 14, 2018

    Bought online. Picked up. All the dash lights were on. Drove back to RI then left for vacay for 3 weeks. Came back. Cars brakes are locking up due to ECBM module. Called Interstate auction. Explained the problem. Was told they can do nothing then hung up on me. Will be contacting BBB and whatever recourse I have. Matter will be pursued in court.

    3 people found this review helpful
    Rated with 5 stars
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    Verified Reviewer
    Original review: Oct. 9, 2017

    I purchased a car online without checking it before the auction for my daughter. I should have gone in person and after taking it to a mechanic was told the car needed a lot of work. I understood that it was purchased from an auction, but I was quoted over $5,000 to fix it. I spent $5,000 for the car!!! So I called the Monday after the auction day and spoke with a gentleman named Shawn. At first I was a little rude and yelled at him without listening to him, after all this was for my daughter. Despite me being very upset, he spent the time to explain how the auction works and he also actually listened to me and although the transmission was not bad, he did seem to want to help since the quote of $5,000 to fix was so high.

    I was told to bring it to a local mechanic in Salem, but the car was with my daughter far away at a college. I was extremely skeptical, but I had no choice. I don't usually trust people. Come to find out their mechanic found more wrong with the car than mine did. LOL. Shawn said I could get all my money back including the fees! My daughter and I really were pleased that he cared enough to go above what I thought they would do. Next time I won't yell at him LOL. We decided to purchase another car after test driving it this time in person and my daughter has been driving it after we fixed the brakes and check engine light for a EVAP code. Thank you. We will tell all our friends about this place. Good prices too.

    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: May 24, 2017

    On April 22nd, I purchased a vehicle, for $3300 (with additional $750 for car transport to NC) from the Interstate Auto Auction via Proxibid website. I chose this particular auction site because the fine print reads Green Light auctions which descriptively guarantees vehicles are in operable condition and the motor and transmission does not require complete replacement. The auction states that complaints about the vehicles engine MUST be reported to the auction company within 48 hours of purchase which is impossible. For one the vehicles after purchase must be transported to the state of buyer and that could not happen until after purchase was completed on Monday, April 24th, 2017. Once the balance was paid in full on Mondays, you can arrange car transport.

    The vehicle, 2007 Mercedes C230 Sport VIN#** which I purchased was picked up by Low Country Transport on Tuesday, April 25th and delivered to me on Thursday April 26th, 2017. My husband was hospitalized and diagnosed with ESRD on April 12, 2017 and discharged on April 22, 2017, however had complication with his first outpatient dialysis treatment on Friday April 27 where paramedics were called to the home. In addition, the initial catheter surgery was not successful part of my husband, Tim's discomfort was a result of a blood clot and infection that set in from the first surgery. Tim went back to ER on Friday evening and was readmitted to the hospital Saturday morning at 7:00 AM where he was hospitalized until Friday May 12, 2017. During this time I was at my husband's side and did not leave the hospital.

    This was explained to Interstate Auto Auction representative, Sean ** Assistant General Manager. During the initial conversation Sean was rude and cut me off several times and made accusations that I was threatening him. In any case, communicated to Mr. ** that it was virtually impossible for someone to report any engine complaints within the 48 hour time allotted since vehicles would generally be in transit during that time to the buyer. Furthermore, I went on to explain the situation above pertaining to my inability to look into the vehicle because of my husbands illness which we never knew of his condition until April 12.

    ** expressed empathy and made several suggestions to resolve the matter after I had the car towed to 2 mechanics; Certec Automotive for diagnostics (the closest to the location where the car shut off on me) when I attempted to pick my husband up from the hospital after being discharged; then to Mercedes Northlake in Charlotte NC for a complete diagnostics where I got the truth about the cars overall condition. I then proceeded to communicate only through emails with the seller for proof of conversation. The seller, Interstate Auto Auction holds that the car motor or transmission does NOT require complete replacement, however the repair bill is $9,392. During our phone conversation ** said generally the cars sold may require anywhere up to $2,000 in repairs which is the buyer's responsibility and anything over that amount is never the norm.

    He suggested I forward the completed diagnostic report and they would be willing to assist if repairs met a certain criteria and asked what was I seeking. Several days later the company opted to assist with a mere $750 and advised that they were not obligated to assist in anyway because of the buyer's agreement signed initially during the auction. I have until Thursday to accept their offer. This payment would only cover my car transport fees and not the purchase of the car now the additional expenses incurred above. I would like my money back, reimbursement for both towing fees and diagnostic reports, so I can put the funds down on a reliable, decent car to get my husband back and forth from dialysis during the week.

    His treatments are 3 days a week for 4 hour intervals. He's since taken uber rides home and I've used my son's car to transport him for treatment. The car purchase was completed in part online and the payment balance was processed over the phone. Please help. I can provide all the email threads and proof of payments in addition to the repair report from Mercedes Northlake.

    5 people found this review helpful
    Customer increased Rating by 2 stars!
    Verified Reviewer Verified Buyer
    Resolution response: May 31, 2016

    My error reading the description of the vehicle. Read every word before bidding.

    Original review: May 23, 2016

    Jeep listed as 4 wheel drive on their description was actually 2 wheel drive. I won the auction but lost my deposit when I would not accept the vehicle. Auction of 5/21/16 -- lot #** -- Jeep Grand Cherokee Laredo.

    4 people found this review helpful
    Rated with 1 star
    Original review: Oct. 30, 2015

    She is the worst. I will never buy another car there again and I'm telling everyone I know not to buy there! Been in car business over 30 years. They are the worst!

    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: May 4, 2015

    I got to their website via Craigslist Ad. Registered on Proxibid with the software they use being very difficult. In fact you can be bidding on something that you don't want to bid on. Anyways, I saw the car which I liked with beautiful pictures of the car all around. The picture did not show the flaws on the car, but there were a lot of them. I mean a lot of them. The hood that did not fit the car, 4 dents, the lights on the dashboard were like a Christmas tree lights, (service engine soon, 02 sensor/02 sensor/Evap/Camshaft sensor/ etc). I am spending more than the car is worth, but still I have been rejected for Mass. Inspection.

    When I told them that the service engine lights were part of the engine that they guaranteed as "Green Light" they said that this was not true. The green light only guarantees the engine and transmission. Oh well, the State of Massachusetts has failed the car for inspection and I am still doling out money. I have a feeling that the car will end in the yard or part out. There goes my 3000 dollars.

    15 people found this review helpful
    Rated with 3 stars
    Verified Reviewer
    Original review: Nov. 12, 2013

    When I drove the car home the check engine light came on. I was not happy as this was supposed to be a green light. So I called not knowing what to expect thinking that most likely no one will help me out. But actually I got the opposite. Sean was so kind to me and he was able to help me out. It ended up being a false alarm. But when you talk to them they do honor the green light. It is just that it has to be the motor goes completely bad not just a check engine light. Although it was frustrating to buy a car without a check engine light on and then to have it come on when I drove home, they did care about finding out why the check engine light came on and off to make me feel that if it was a serious matter I can tell they would have stepped up to the plate. People, the cars just clearly need work after you buy them because they have not been fixed by a dealership yet. Actually it is kind of funny because I did not know this before I bought the car. But when I look at this review site I see that they actually put in the description that the cars do need to work. This place and the employees are good.

    Interstate Auto Auction response

    Thank you for your kind words Zia. We appreciate your feedback/ review and were very happy to help you. On every car in our online catalog we write, "Green Light Vehicle Definition: The Motor & Transmission is in good working order & will not need to be completely replaced." Green Light cars can have check engine lights on here or come on when you drive it home. The important thing is to have the car checked right away to be sure of the issue. If the motor or transmission needs to be replaced you will get a full refund. Zia, you did just this and everything worked out great. A Check Engine Light coming on can sound very scary, but actually it's not usually. This is because check engine lights can come on for very minor from issues like yours such as a gas cap being loose or a O2 or Misfire and other simple sensor/s needing to replaced, now of course it can be major, but after we go through the cars anything major is almost always found. And if something major is not found by us you have an industry first. We offer you 2 days time after purchase to find the issue by taking it to any mechanic you would like. Most Auctions give you nothing or just an hour in the USA. Not Interstate Auto Auction.

    When sellers bring there cars to be sold at our Auction we personally spend 2 days test driving and check all cars to see if it is Green Light. This is why our Auction is only Twice a week and not everyday because we need this time in between the Sales to check out the cars. The check is done on site and involves us hooking a computer up to see if a transmission code or bad motor code is coming on or is pending. If it is we reject the car and it does not go into the Auction and the person who brought us the car has to take it somewhere else we don't wan't it.

    14 people found this review helpful
    Customer increased Rating by 3 stars!
    Verified Reviewer Verified Buyer
    Resolution response: Aug. 23, 2013

    A person from Interstate called me back. And I was very shocked. I was like, “Wow!” And they were very apologetic. He even said that he would go to the dealer and talk with him about his practices and how he should be honest with people about the cars that he’s selling. And they reimbursed the auction fees. So they didn’t even make any money off the sale. All the money went to the dealer. I was very pleased with them actually being concerned. It doesn’t ever happen. I don’t think a company has ever cared what I said. I was happy with the resolution and pleased with them caring!

    Original review: Aug. 16, 2013

    We heard about Interstate Auto Auction from a neighbor and they had a good experience there and so she suggested and we decided to try it out. It was my first experience there. The staff there was extremely friendly. I will have to say that will get a ten star out of ten stars! They were very helpful. I was actually there all day test driving cars and I would have to say that the best experience of the whole thing was the staff.

    We purchased our car last Wednesday and I feel that we had an okay deal. We looked at the Blue Book value before we went and it was roughly 4,500. So we got the car for 3,600 so that price is not too much outside it. The next day I brought it to my mechanic and I just got it out of the shop yesterday and it took $1,100 for the brake line for clutch. The brake lines were totally gone. He said, “I’m surprised we didn’t get an accident coming home.” The axle was really stuck so bad that the minute that we tore off, it started making noise and both wheel bearings had to be replaced. I am absolutely very disappointed in that. I guess I assumed that when they’re selling the car that when they state that it’s in good working order, I take people at their word, and that was not safe.

    I don’t think it’s a good experience. I would never go back. I would never recommend it to a friend because I wouldn’t want them to go there and get a car. I would feel awful.

    9 people found this review helpful
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    Interstate Auto Auction Company Information

    Company Name:
    Interstate Auto Auction
    Company Type:
    Public
    Year Founded:
    2002
    Address:
    20 Hampshire Rd
    City:
    Salem
    State/Province:
    NH
    Postal Code:
    03079
    Country:
    United States
    Fax:
    (603) 893-7117
    Website:
    www.interstateautoauction.com