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Montway Auto Transport Reviews

4.6
5,450 reviewsRating Calculation
A company’s ratings are a time-based and verification-based weighted average numerical calculation of the ratings submitted by consumers in the most recent 24-month period.

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Edited by: Ilana Hamilton
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Fact-checked by: Jon Bortin

About Montway Auto Transport

Montway Auto Transport is a nationwide company offering vehicle and motorcycle moving services for individuals and businesses across the U.S., including Alaska and Hawaii. Backed by years of experience, the company ships more than 250,000 vehicles annually. Insurance coverage is included in the price of shipping, and no upfront payment is required.

Visit www.montway.com
Pros
  • No upfront payments
  • 24/7 sales and support
  • Insurance coverage included
  • Services all 50 states
  • 30-day locked-in price with TruePrice Guarantee
Cons
  • Terminal-to-terminal transport not offered
  • Some customers dissatisfied with claims process and refund handling
  • Limited access to real-time tracking

Montway Auto Transport Reviews

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    3 featured reviews

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    Page 3 Reviews 75 - 225
    Verified purchase
    Customer ServicePriceRates

    Reviewed July 17, 2026

    I moved from Florida to Seattle and I used Montway two times there. When I was searching on Google, they came first. I also liked the price. Then I moved from there to California then back to Florida, and I used Montway again. Their customer service has been good and every time that they delivered, it was as expected. However, sometimes they call last minute to say they can pick up that day. If they can work on a pick-up time and date, and make it more precise, that would be great. Other than that, it was overall good experience and I would definitely recommend them.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for sharing your experience and recommending us. We're pleased to hear that our service during your moves has been consistently satisfactory. We completely understand your point about last-minute pickup calls and are actively working on improving the precision of our scheduling. It's terrific to hear the overall positive feedback, and we look forward to serving you again with even more synchronized service!

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed July 16, 2026

    I used Montway for transport between Florida and New York. During pickup, we had to come up with an alternative for the truck, but everything worked out fine. The driver was efficient. He called me to let me know where he was and what time he would be here. I've used Montway for about five years and they're on time, and the reps are reasonable. The price has risen quite a bit, but at least you can count on them. They’re good about meeting the dates.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for sharing your review and for choosing Montway for the past five years. We greatly appreciate your loyalty and are pleased to hear that our team and drivers have consistently met your expectations. Understanding prices have risen, we ensure to maintain the reliability you expect. Your positive feedback on our punctuality and communication is invaluable. We're grateful for your trust and look forward to continuing to provide dependable service. Safe travels on your journeys between New York and Florida!

    Verified purchase
    PriceStaffRates

    Reviewed July 16, 2026

    I ship cars overseas and I’ve worked with Montway more than once and all those times, I got very good service. I've been using Montway Auto Transport for eight years to ship antique cars and motorcycles. I had a problem with one driver but it was resolved. Sometimes, I need to move to a better price but when I choose Montway, everything is okay.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for choosing Montway over the last eight years to move your antique cars and motorcycles. Your continued trust in us means a lot. We're pleased to hear that any past issues were resolved quickly. We strive to offer competitive pricing and are thrilled you've found value in our service when it matters most. We look forward to facilitating many more stress-free transports for you in the future. Safe journeys ahead!

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffTimeliness

    Reviewed July 15, 2026

    Terrible communication. Does not respect scheduled days. Could not answer any question about pick up because they're not the carrier. This is a middle man service. Wish I could give 0 stars. I needed to verify if the driver was able to drive down my street for pick up, if not, I needed more notice to schedule someone to assist for drop off. They could not answer until the carrier was assigned and once the carrier is assigned there is no way to cancel cleanly without owing these scammers money. I got a simple text with the driver's number. No additional information, no times, no dates, no emails. I had to reach out to the driver to get all of this information. I requested at least 48 hours notice. I have the support chat transcript confirming it. Found out through the driver after I called them myself that the car will be picked up the next day. This company does not care about the customer at all. They are a middle man only.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand your frustration regarding the issues described.

    Please note that Montway Auto Transport operates as a broker, as outlined on our website, in our documentation, and throughout the booking process. This means we arrange transportation through a network of vetted and insured motor carriers rather than operating our own fleet of trucks. This model allows us to provide nationwide coverage and flexibility for our customers, though pickup and delivery logistics ultimately depend on the assigned carrier’s equipment and accessibility.

    Verified purchase
    Customer ServicePriceStaffCommunication

    Reviewed July 15, 2026

    It took 10 days for a three-day trip. My car got put on a trailer, which looked like it should be in a junkyard. It got as far as Pittsburgh, and the brakes had to be replaced. It sat three days in Pittsburgh, then it went down to some place in New Jersey, and sat seven more days in New Jersey. Then they finally got the car to me. The lack of communication was incredible. Every time I called, nobody could give me an answer. I was extremely disappointed. Montway is also getting expensive. I got quotes from competitors for $750. Montway's was $1,300. But I decided I would go with Montway because I’ve used them before and generally speaking, they were fine. The big problem is Montway is a broker so you don’t know who the driver is. The driver couldn’t speak a word of English. But other than that, he did an incredible job.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your feedback. As a broker, our services are to match your shipment with a properly licensed and insured motor carrier. We work with thousands of carriers across the country every day and may present shippers with a variety of options to move their vehicles. Please refer to our service terms for more information.

    Verified purchase
    Customer Service

    Reviewed July 15, 2026

    They promise you the world, and then everybody collapse in the end. They made you on hold, on hold, on hold for a week. Everybody wants to get the money from you, and then they start looking for a truck, and then nothing happens. So, I canceled with them, and then I called another company in Jersey. One car, they picked it up and delivered it. The second one, they could not. So, I have to cancel and get somebody else. I shipped with Montway a few times, and they was good. But this time, one of the shipping I don't get lucky. So, I was a little disappointed with this.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for sharing your experience. I'm sorry to hear that we did not meet your expectations. Transparency is very important to us. Due to the complex nature of auto logistics, we are unable to guarantee any specific dates for our flex shipping options. All dates provided are estimates and are subject to change at a moment's notice due to weather, traffic, and other various factors.

    We provide complete shipping details on our website at https://www.montway.com. This information is also included in our quote and booking emails. For shippers with load restrictions, we would ask that they please inquire about our expedited service solutions.

    Verified purchase
    Customer ServicePricePunctuality & Speed

    Reviewed July 14, 2026

    We were moving across the country, and so I needed to ship a car. I used Montway when we moved across the country last time. They're the only people I use. Communication with them was really easy. I just gave them the information regarding my car and my ideal window for pick-up, and they gave me a quote and got it scheduled.

    My husband was there for when the car was picked up, and I was here for the drop-off. They had to meet at someplace nearby. It was a small truck when they dropped it off here. So, it was delivered to my house. The car was picked up on a Saturday and it was delivered really fast. Overall, Montway is reliable, and they show up very promptly within the window given.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you so much for your kind words. We're delighted to hear that communication was smooth and that both the pick-up and delivery were prompt and convenient. Providing a reliable service is our top priority, and we're grateful for your continuous trust in Montway. We look forward to assisting you with any future moves!

    Verified purchase
    PriceRates

    Reviewed July 14, 2026

    I used Montway a couple of years ago and I’m used to the process, which was why I decided to use them again. The transport is for the same vehicle and distance. It was always to Hawaii or back from Hawaii. The process was easy and the transport went smoothly. The quote changed a little bit and was more expensive at the end. But the price is reasonable. The vehicle arrived in good condition. It was the same as when we shipped it off. I’d recommend Montway.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for sharing your experience with Montway once again. It's fantastic to hear that the process remained smooth and that your vehicle arrived in great condition. We understand that pricing can fluctuate and appreciate your understanding. We’re thrilled to have earned your recommendation and look forward to assisting you in the future.

    Verified purchase
    Staff

    Reviewed July 13, 2026

    I needed a transport because I was staying in New Jersey for three months. I wanted my own car here and I chose Montway just through a Google search. I used them last year too. I didn't have any issues the first time that I used them. So, I've used them three times now. Some drivers are more flexible than others, so some will come closer to your house. With my last pickup, they came a block away from my house because it was a two-lane highway, and they were able to pull over to the side. This driver dropping the car off came a block to my house and dropped it off like on a state road. But last year, the guy refused to get that close to the house. So, I had to drive 20 minutes. He said, “Oh, I can't get my truck over there,” which he can because we build houses on the island, and big trucks come over. So, it depends on the individual driver and company. You don't get a choice as to who your driver or company is. But the drivers were all fine.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for choosing Montway for your auto transport needs again. We’re pleased to hear that overall, your experiences have been positive. We appreciate your understanding that flexibility can vary among drivers, which sometimes impacts how close to your location they can deliver. Your insights are valuable as we continue working to optimize our logistics. We hope to provide even more consistent services in the future and thank you for your loyalty.

    Verified purchase
    PriceStaff

    Reviewed July 13, 2026

    A friend recommended Montway, and I used them to have a car transported from Florida to New York. Their rep was great. Everything was very smooth. Unfortunately, the quote did change. It was a lot higher than last year, but that’s okay.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you so much for sharing your experience with Montway! We're delighted to hear the process was smooth and that our representative provided fantastic service. We appreciate your understanding regarding the change in the quote and hope it reflects the quality experience we aim for. We’re grateful to have earned your trust and look forward to assisting with any future transport needs.

    Verified purchase
    Customer ServicePunctuality & SpeedTimeliness

    Reviewed July 12, 2026

    My daughter needed a car and we had one, and I was shipping it to her. A friend of mine used Montway and he usually does a lot of research so I trusted that he liked the company. It worked for him. So, I went with them. Setting up the transport and the communication went well. I was surprised that it was easy. I didn't have any date and I wasn't in any hurry. They said it might take a few days but the next day, they had a person available to do it.

    I've used Montway three times now. On my end, I had shipped two cars from where I am and I had to go a few miles away for one car but it was not an issue because he couldn't get in. The next time that I did it, the gentleman came in closer. But it worked out for me. On the other end, they were on a busy street but my daughter and son-in-law were close. They give you some notice, so you know when it's gonna be, so you’d get ready so that you can get to that spot. If you’re considering Montway, you should know your schedule and location on either end where they're gonna have to pick up and drop off, so you're prepared in case you have to go a block or two or maybe a mile away.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for choosing Montway and sharing your positive experience with us. We’re delighted to hear that the setup and communication went smoothly and that your valuable trust in us, influenced by thorough research, met your expectations. It's wonderful that the convenience of our service stood out, and your preparedness allowed everything to fall into place. We appreciate your continued business and your thoughtful advice to future customers. Looking forward to assisting you again. Safe travels!

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed July 12, 2026

    I've used Montway before. They were recommended by a friend and she'd been very happy with them. Once a year, we usually move from Arizona out to Washington. Their reps were all very good. I called back the same guy that I dealt with last year when I wanted to arrange the transport. They gave me a window that I had to be available. It wasn't so much being available as it had to be picked up by a certain date. Dennis was our driver and he was excellent. The car arrived in perfect condition. Montway is competitive with other carriers. Their price ia a tiny bit higher. But it was worth it. I would highly recommend it. It was so convenient, especially to be able to put suitcases and stuff in the car and not have to take them on the plane, to get stuff moved cross country.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for sharing your experience. We're delighted to hear you found our service convenient and that Dennis provided exceptional care. Quality and reliability are our top priorities, and we're glad it reflects in your transport. We appreciate the recommendation, and we look forward to assisting you with future car moves. Safe travels!

    Verified purchase
    PricePunctuality & SpeedStaffRates

    Reviewed July 11, 2026

    I got a place in Florida I go back and forth to, and I got my car shipped there. I did the quote online first to see what the price would be. After that, either Montway contacted me or I contacted them. When I originally chose them, I went online and googled the car transports and they popped up. They had good reviews. I used them and it was very successful, so I've used them every time since then. The transport would be scheduled to take four days, and sometimes I need an extra day, and they seemed to accommodate well. The driver couldn't pick up on my street because a big tractor-trailer has a problem there. So, I meet them a couple of miles away in a big open area that I designate. And the same in Florida.

    I could always rely on Montway to come through. They're responsive and the drivers they use are all excellent and professional. My neighbors in Florida were using a transport and having problems with it. Plus, it was a lot more expensive. I told them to try Montway, so I think they're gonna use them next time around.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you so much for sharing your positive experience with Montway Auto Transport. We're delighted that you're satisfied with our services and that you've repeatedly chosen us for your car transport needs. It's great to hear that our team was successful in meeting your requirements and providing accommodating drivers. Your recommendation to your neighbors means a lot to us. We also look forward to assisting them on their next move. Thank you for your trust and continued loyalty. Safe travels!

    Verified purchase
    Customer ServicePriceRatesCommunication

    Reviewed July 10, 2026

    We go from Chicago to Austin, Texas, during winter and summer. I got quotes from several transport companies, and Montway was one of the few companies that kept their price and also hit the pick-up and delivery dates. Their customer service was very good. They were able to answer my questions and keep me informed about where my car was and when it was gonna be delivered. I've tried services before. And they come in with a quote and don't hit a number. But with Montway, each time, they've done the service for the price they quoted and also been very easy to deal with as far as the dates go.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your kind words. We're delighted to hear about your positive experience with Montway Auto Transport. It's great to know our pricing and timing met your expectations and that our team could assist you effectively with your transport needs. We appreciate your continued trust and look forward to serving you again in the future. Safe travels on your journeys from Chicago to Austin!

    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed July 10, 2026

    Everything is good with Montway. They always help me a lot. They give a good cost, and they are available. It takes a short time to transport the car, I don't wait too long, and my cars come the way they are. I recommended others to use Montway.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you so much for the positive feedback! We're delighted to hear that you're satisfied with Montway Auto Transport's service and find our cost and availability favorable. Your recommendation and the fact that your cars arrive promptly in great condition mean a lot to us. We appreciate your trust and look forward to serving you and others you recommend in the future. Cheers!

    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed July 9, 2026

    I saw on the Nextdoor that some people had a good experience with Montway. I went with them, and my experience was good as well. The rep was pretty helpful with whatever question I had, and the quote was good compared to the other companies. The pick-up was in Virginia on the day that they scheduled and the drop-off was in Los Angeles, which was earlier than I expected. It took 7 days and I got a text message from the driver. Everything went well and I would recommend Montway.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you so much for your wonderful feedback. We're delighted to hear you had a positive experience with our helpful team and that your vehicle arrived earlier than expected. Your recommendation means a lot to us, and we're thrilled you chose Montway based on recommendations from Nextdoor. We look forward to serving you again in the future!

    Verified purchase
    TechPriceStaffRates

    Reviewed July 9, 2026

    Montway has reasonable price, and I've had a good experience for delivering my car on time and in a good condition. I tried a different carrier one time from California, and then they damaged my car. The driver did not let me know until they dropped it off and went away. After I looked at the pictures, and I found out that they had damaged my car without telling me. So, I just sticked with Montway because I've never had an issue with Montway. Almost every single time I try Montway, I like the representatives. They are very reasonable, respectful, and nice people.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for sharing your experience and loyalty. We're pleased to know we have consistently met your expectations by delivering your car on time and in excellent condition, especially after your unfortunate experience with another provider. Our team takes pride in being reasonable, respectful, and pleasant to work with. We appreciate your trust in us and look forward to making your next transport as smooth as possible. Safe travels!

    Profile pic of the author.
    Customer ServiceRefunds & PayoutsStaff

    Reviewed July 8, 2026

    Montway Auto Transport was meant to transport my vehicle from California to Georgia. After the transport company’s agent took my car, I requested to cancel the order. They informed me that they would cancel it, but I needed to retrieve the car from their agent in California. I collected my vehicle and paid $100 in cash. When I asked them to refund me the $1500 transportation fee, they gave me back $1250 and withheld $250 as a cancellation fee. I requested either the return of the $100 or the $250 cancellation fee, but they have stopped responding to my emails.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hello, we are sorry to hear about the inconvenience. Montway provides all terms and conditions for our services in writing on our website and in emails. Your shipment was dispatched to a qualified carrier and therefore would be subject to our cancellation policy as outlined at https://www.montway.com/terms-and-conditions.

    Verified purchase
    Customer ServicePunctuality & SpeedStaffTransparency

    Reviewed July 8, 2026

    I have good friends that recommended Montway. We always transport a car from Minnesota to Florida, and Florida back to Minnesota. We have two properties. So, we transport one car for each season. Setting up the transport is easy. I've worked with other transportation companies, but working with Montway is so much easier. In the past, it's always been a regional carrier where they do one route. You have to find somebody that goes from Florida to Minnesota and that's a particular carrier. With Montway, they can provide you a route anywhere because they work with independent carriers. But then it's all automated, so it's very easy to schedule.

    The person that I've worked with follows up every year. I can schedule it over the phone and then I get updates. Everything else is through email or text. It was very easy communication. I talked to the office several times just to zero in on the date. I changed it several times, but they're very flexible. Other carriers are not flexible and it's difficult to communicate with them. The drivers with Montway have always been great. I like that I can interact with the drivers directly during the pick-up. Usually, they text right beforehand. The rest of the communication is more through the Montway organization. The drivers do a great job. Just one of them shows up, and they're able to get the car up both the places where we load up and get delivered to. It's a busy road, but it all works. They just pull up and turn on their lights. Overall, Montway is the best.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your wonderful feedback! We're delighted to hear that scheduling your transportation needs with Montway is smooth and reliable. It’s great to know our process has made your seasonal car transport stress-free, and we appreciate your kind words regarding our team and drivers. We're grateful for your trust and look forward to serving you every season!

    Verified purchase
    Staff

    Reviewed July 7, 2026

    Montway always does a great job and they're usually right on the money. I went with them recently when I bought a vehicle that needed to be transported. Setting up the transport was super easy. I’ve done a few and during the pick up on one of them, they had a big truck. The driver parked off to the side and they walked into the house to grab the car. I'd tell others to use Montway. I do it all the time.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you so much for your shining review and recommendation! We're delighted to hear that your experience with Montway was smooth and that coordinating your vehicle transport was easy. We truly appreciate your loyalty and look forward to continuing to meet your transportation needs.

    Verified purchase
    Customer ServiceCoverageResolution

    Reviewed July 6, 2026

    We’ve used Montway for eight different cars. The customer service was great for all of them. It was much better towards the end, but one time was not good. I had a brand new, white Corvette that I was transporting from Maryland to Arizona. When it got loaded onto the truck, it got loaded underneath a service truck. When it got to Arizona, from the middle of the roof, all the way down the hood and the windshield, it was covered with oil. No one did anything to resolve it. They had pictures of it. I brought it immediately to a car wash place, and they said, "This is oil. We can't get this out. You're gonna have to get it professionally detailed.” I constantly got the runaround, and my friend who had a body shop was able to get 90% of it out. But I constantly got the runaround.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your candid feedback and loyalty. We'd like to sincerely apologize for the oil damage incident with your Corvette. We understand the frustration in dealing with such issues and the challenges of the response you received. We'll share your experience with our team to prevent future occurrences. Please contact us directly so we can provide further assistance and resolution. We value your feedback as it helps us improve our services.

    Verified purchase
    Punctuality & Speed

    Reviewed July 5, 2026

    I had a project, and it had to go from Maryland to Arkansas. I had used Montway twice in the past. So, I used them again. It was a good experience. I scheduled it a month prior. Then, when it was scheduled for pickup, they didn't come in the original pickup window. It was the following week. I was looking for them to come on Friday, which was the normal business day. But the guy came on a Saturday. He parked on the side of that major railway, and then my uncle drove the truck down, and he was able to load it. But that wasn't an issue. As a customer, you have to have a little bit of knowledge of the vehicle shipping thing and how it works. Because it's not Montway technically that's picking up the vehicle, because they're brokers, too.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for sharing your experience with us. We're pleased to hear that the transport went smoothly overall, and appreciate your patience despite the pickup delay. Understanding that coordination can be complex due to varying pickup schedules, it's helpful you've highlighted usage insights. Your loyalty and repetition in utilizing Montway reflect our commitment to taking strong forum support for customers as responsibly-time-oriented partnerships at the market scenarios underpin Montway holders punch usages. We hope to serve you again in the future!

    Verified purchase
    Customer ServicePriceRates

    Reviewed July 5, 2026

    I used Montway twice. I liked the price. The customer service was good. I was fine with the quote that they gave me. It was good and very accurate.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you so much for your feedback! We're delighted that you had a positive experience with Montway and found both our pricing and customer service to be satisfactory. We appreciate your continued trust in our service and look forward to assisting you whenever needed.

    Verified purchase
    Customer ServicePricePunctuality & SpeedRates

    Reviewed July 4, 2026

    Montway was exceptional. I've used them three times now and it's been great. I have had no issues at all, from end to end. There was bit of delay on the delivery side, but it still worked out. They told me it was going to be there by a certain date and I got a revision that was earlier, then that revision went later, but still met the delivery timeline. So, I was very happy with it. I've used other shipping brokers before and there's better pricing out there, but Montway was on top of things. We had great communication throughout the whole process.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your wonderful feedback! We're thrilled to hear you've enjoyed consistent and reliable service with Montway, even though there was a delay with profoundly satisfying outcomes. Communication is key to us, so it’s great to hear we hit the mark there despite schedule adjustments. We appreciate your trust throughout your three experiences and are looking forward to serving you again. Cheers!

    Verified purchase
    PriceStaffRates

    Reviewed July 4, 2026

    I've dealt with Montway before. In addition, they seem to get some really good reviews. Also, when I used them in the past, I had no complaints. So, I used them again to transport a vehicle for about 2,000 miles. The vehicle's condition was excellent when it arrived. It was the same way when I turned it over to the driver. The time frame has changed slightly because, unfortunately, the truck broke down in Kentucky. The delay was maybe a day. The price was competitive. It wasn't the cheapest, but then, the thing with Montway is, you get better service if you pay a little more with Montway. So, you can get a cheaper price with some other carriers, but you don't get the quality of service that you get with Montway.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for sharing your transport experience with Montway. We're glad to know that despite a slight delay due to truck issues, your vehicle arrived in excellent condition and the service met your expectations. We appreciate your loyalty and understanding, and it's wonderful to hear that you value the quality of service we provide. Should you require our services again, we would be happy to assist.

    Verified purchase
    Customer ServiceTechPricePunctuality & SpeedStaffRates

    Reviewed July 3, 2026

    My daughter's in college and she needed a car. Montway was recommended to me for the transport and my experience setting it up was wonderful. I called them, talked to a representative and got a quote. It was easy, convenient and quick. They were responsive as well. They worked with me when I had to put my order on hold 'cause I wasn't sure I was going to do it or not. But they came back and followed up.

    For the pickup, I gave the driver my address. We live on a busy street and he found the closest area that he could pull his vehicle into. It was one street over. He called me and I happened to be driving. I saw his car, so I pulled up next to him and told him we're around the corner. He left the car there, came over, picked up our car and put it on his truck. He was a little bit short but it was a shortcoming in language, not in attitude. English might have been a second language and he was very succinct and nice.

    However, the car was supposed to come in a couple days earlier, and it didn't. The driver wasn't able to pick it up as early, and he wasn't able to get it there on the date as well. That was a little bit of a bummer because my girls wanted the car to be able to tour a school together but they didn't have it. You need to be within a window and flexible with your dates. Also, I sent out the first inquiry 60 days in advance and when it came down to the 30 days in advance, gas prices had gone up. The price was adjusted $100 more because it was more expensive to go. They didn't lock me in when I did it way early.

    I have since used Montway twice and referred them three other times. They always worked within my range of dates I gave them except for this time. Three years prior, I had put a larger car on the transport. I was expecting it to be about the same, but it was a little less. For being three years later, it was pretty comparable. The other car was heavier, so that probably was why it cost more. But they also let me put stuff in the vehicle, which was really awesome. They said to put only 100 pounds in there, but nobody was weighing my car or being nitty gritty or going through my things. My daughter was also able to pack the car with some bigger items for college that she could transport and it was really convenient that way.

    I wish there would have been a little bit better communication on the drop off location though. These big trucks can't get into residential areas. My daughter is 21 and she was picking it up. She didn't like where the driver left the car. Because of the way it was loaded, the way it was dropped off was the opposite way on a one-way street. That wasn't seamless.

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    Response from Montway Auto Transport

    Thank you for sharing your thoughtful review and for taking the time to recommend Montway. We're glad to hear about the positive ease of setup and your satisfaction with our communication despite the delay in delivery. Your comments about the transport logistics, pricing, and location issues are valuable. We're always focused on improving the overall experience and will use this feedback to do so. We appreciate your continued trust in us and look forward to serving you in the years ahead. Safe travels!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed July 3, 2026

    I used Montway before and I would absolutely use them again. Customer service is fantastic. They got great communication, and they got the vehicle delivered ahead of schedule. The pick-up and delivery couldn't have been easier. They called a day in advance. I've already referred Montway to friends and family.

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    Response from Montway Auto Transport

    Thanks for choosing Montway Auto Transport. We appreciate your business!

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    Customer ServiceCoveragePriceStaffRatesTimeliness

    Reviewed July 2, 2026

    Montway was in the Better Business Bureau and that was one of the criteria that I looked at. My daughter was moving to Georgia on one way, and on the way back, she was moving from Georgia. We used Montway on both moves. The first time, it was from Elk Grove, California, to Buford, Georgia, and they got it within seven days. We had good service from the first time but on the move from Georgia, we had selected another company who was less expensive because Montway's price was pretty high. But that company failed to show up on the day that they were supposed to. We called Montway, and they were able to come the very next day, get the car and store it until they were able to get a shipper to ship it out. That customer service alone was excellent.

    Both drivers were very nice. We talked with the first driver much more and he was very nice both ways, when he picked it up and when he dropped it off. The second driver coming from Georgia to California was very efficient. He let us take a photo of him and his license to ensure that we had the right person. He texted me every step of the way till he got to his destination. That was, again, above and beyond.

    Montway was trustworthy and responsive. There were no surprises at the end. Sometimes there are extra charges but there wasn't any extra charge when we got our vehicle. We wanted to pay less than what we paid ‘cause it was quite a lot, but we got a covered transport, so that price is higher. There was no damage whatsoever to our car. It was completely in perfect order from when they picked it up to when we got it. On the second move, they didn't have somebody, and it was a rush. It took 10 days to get here, but that was to be expected. They told us 7 to 10 days. The previous company who was supposed to pick it up but failed to pick it up on time had our name on the leaderboard and wouldn't take it off. But with Montway's help, we were able to get that off the board.

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    Response from Montway Auto Transport

    Thank you so much for sharing your experience with us. We’re delighted to hear that Montway's efforts stood out during both difficult times. It's great to know that our team went above and beyond with their responsiveness and service. Your detailed feedback is highly valuable, and we’re pleased that everything went smoothly. We truly appreciate your trust and support, and we look forward to assisting you with any of your future transport needs. Cheers!

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    PriceRates

    Reviewed July 2, 2026

    I was a prior customer with Montway. I've used them again. They offered both a closed or open transport. The pickup and delivery went smoothly. The delivery end is a little more complicated, and I needed extra time to get on a ferry to come meet the person for dropoff. They accommodated us. So, it was good. Prices have gone up though. I didn't do a lot of price shopping this year, but I have in the past. I could find somebody a little bit cheaper, but I don't have any issues.

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    Response from Montway Auto Transport

    Thank you for your continuous trust in Montway. We're glad to hear that your transport experience went smoothly and that we could accommodate your unique delivery needs. We appreciate your understanding regarding the increase in prices. Your feedback is valuable, and ensuring your satisfaction is important to us. If you have any future transport needs, we look forward to providing the same reliable service despite market fluctuations. Happy to assist anytime!

    Customer ServiceCoveragePriceStaffRates

    Reviewed July 1, 2026

    They are about 2x the cost of another broker and they will not show you their commission till you book. They do not guarantee your dates or rates. They just guarantee that they will "try." The broker that brings in the business will ghost you after you sign on. The customer support team hides and/or won't return your call or texts. All fake company names. No direct email addresses. It's a crazy making broker that just posts on the same central booking system all the other brokers post on. Be sure to ask for US Dot, insurance, driver registrations as all the brokers swap out to unlicensed drivers, haulers, etc.

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    Response from Montway Auto Transport

    Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand your frustration regarding the issues described.

    Please note that Montway Auto Transport operates as a broker, as outlined on our website, in our documentation, and throughout the booking process. This means we arrange transportation through a network of vetted and insured motor carriers rather than operating our own fleet of trucks. This model allows us to provide nationwide coverage and flexibility for our customers, though pickup and delivery logistics ultimately depend on the assigned carrier’s equipment and accessibility.

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    Reviewed July 1, 2026

    My son was relocating and didn't want to drive 2,000 miles. The guy that picked it up the first time used a smaller flatbed, so he was able to come into the neighborhood. This time, it was a large, more typical auto transport truck. So, they were able to pick up inside of a parking lot at the apartment, and they dropped it off.

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    Response from Montway Auto Transport

    Thank you for sharing your experience. We’re glad that the transport worked well, despite the slight adjustment with the truck type. We appreciate your flexible approach and are pleased that the transaction went smoothly in the end. Looking forward to helping you again with any future transport needs!

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    Customer ServicePriceStaffRates

    Reviewed July 1, 2026

    Montway is a company that we've been using for many years. They transport what we need. We transport two vehicles a year and they always do a good job for us. They communicate and I get the information I need. They provide me the driver information. Sometimes the issue with the driver is that they don't speak English. That's a negative, but for the most part, they’ve handled all of our vehicles fine. We haven't had any issues. I'd tell people to do their research and cost quotes. That's always a good thing to do and odds are they'll get a better rate with Montway.

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    Response from Montway Auto Transport

    Thank you for your longstanding trust in Montway for your transport needs. We're glad to hear that our team's communication and service consistently meet your expectations. We value feedback on language challenges with drivers and are committed to continuously improving our service. Your advice on researching and comparing cost quotes is indeed crucial. We appreciate your support and look forward to assisting you again soon!

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    Contract & TermsPriceStaffRates

    Reviewed June 30, 2026

    We had used a different auto transport company and we had some issues with their service. Then, I had a friend that has a car dealership who said they had experiences with Montway and that that they thought they were pretty good. So, we hired them to ship my daughter's SUV from Florida to near St. Louis. We booked it online, then the driver texted me the day prior to the pickup to make arrangements for the pickup. He kept in contact regularly until the pickup date and when I met with him, he looked at the car, reviewed it, took pictures, then loaded it up and got it back to us in two days. He was awesome. It's costly to ship a vehicle, but the price we ended up paying was within ranges of what we've paid in the past. All in all, Montway was great to deal with.

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    Response from Montway Auto Transport

    Thank you for sharing your experience with Montway Auto Transport. We're delighted to hear that everything went smoothly from the booking to the delivery of your daughter's SUV. We're pleased our driver maintained good communication and ensured the transport was handled impeccably. It’s wonderful to know that the pricing met your expectations based on your previous transports. We appreciate your business and look forward to serving you again in the future.

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    Customer ServicePriceBillingRates

    Reviewed June 30, 2026

    We recently used Montway Auto Transport to bring the car that we shipped down to Florida last September back. We liked their follow-up and they made it happen quicker. We had gone with a different company to ship it back ‘cause Montway's pricing was about more than that company. But that other company had it out there for a week and didn't move the car so I contacted Montway again.

    On the way down, Montway's pricing was right on par, but it was almost twice as much to bring the car back. I don't know if that had to do with gas prices now. Even though it was slightly more money, we needed to have the car back to Minneapolis. Within a day or two of them putting it out there, Montway was able to move the car. However, there was a little bit of confusion when it was delivered to Florida ‘cause they didn't realize we had paid online with a credit card. But my son called and they confirmed they got it. Most people don't pay ahead with a credit card because there's a little extra service fee. But it was easier than having the kids deal with it at school.

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    Response from Montway Auto Transport

    Thank you for sharing your detailed experience. We appreciate your flexibility with our pricing back to Minneapolis and are glad we could move your vehicle promptly. We apologize for any confusion regarding payment in Florida—our team is working on simplifying online payment confirmation processes in the future. Ensuring a smooth experience is vital to us. Don’t hesitate to reach out for any further assistance. Thank you for trusting Montway Auto Transport!

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    PriceStaffRates

    Reviewed June 27, 2026

    I bought a new vehicle from a dealership, and the dealership recommended Montway. I went with them and the setup of the transport went very smoothly. The pick-up was in Chicago, and the drop-off was in Charlotte. They planned for five days, and it was actually four. The driver was good, and the condition of the vehicle was perfect when it arrived. The final pricing was accurate as well. I was really pleased with Montway’s service, and I would use them again.

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    Response from Montway Auto Transport

    Thank you for sharing your experience with us. We're delighted to hear that Montway Auto Transport efficiently managed your vehicle transport, with the timing and care exceeding your expectations. It's great to know our services lived up to your standards from start to finish. We truly appreciate your business and look forward to assisting you again in the future. Safe travels!

    Customer ServicePricePunctuality & SpeedRefunds & PayoutsMaintenanceStaffBillingRates

    Reviewed June 21, 2026

    Horrible experience with Montway Auto Transport. I do not recommend them. Their communication was terrible from the start. The online chat reps were rude, had an attitude, and came across as completely unprofessional. They gave me a 5-day pickup window, and I scheduled it so the last day of that window lined up with the day before my relocation. Instead of handling the shipment properly, they waited until the day before the window ended to call me and say they did not have a carrier available. Then they told me the pickup would have to happen days later, which did not work because I was relocating.

    On top of that, they also tried to get more money from me even though we had already agreed on a price. Waiting until the very end of the pickup window to tell a customer this is unacceptable. It put me in emergency mode and forced me to find another transport option at the last minute. When I called and spoke with a manager, she was just as rude and unhelpful. She did not take responsibility, did not offer a real solution, and did not want to refund my money. I ended up having to file a dispute with my credit card company to get my money back. In my experience, Montway was unreliable, unprofessional, and failed to deliver what they promised. I would not use them again and would strongly warn others to avoid them.

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    Response from Montway Auto Transport

    Thank you for sharing your experience. I'm sorry to hear that we did not meet your expectations. Transparency is very important to us. Due to the complex nature of auto logistics, we are unable to guarantee any specific dates for our flex shipping options. All dates provided are estimates and are subject to change at a moment's notice due to weather, traffic, and other various factors.

    We provide complete shipping details on our website at https://www.montway.com. This information is also included in our quote and booking emails. For shippers with load restrictions, we would ask that they please inquire about our expedited service solutions.

    If you have any questions, please contact us at feedback@montway.com. We are happy to help in any way we can.

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    Customer ServiceCoveragePrice

    Reviewed June 19, 2026

    I called Montway and spoke with a person there. We set everything up by phone. It was smooth. With the initial call, they asked me where do I want it picked up, address, and contact name, which was at the dealership. Then, they asked where it was going, and right then, I could pay if I wanted. The quote was $600 for non-covered transport and around $800 for covered. They took a picture of the vehicle before it was in the trailer and then when it was in the trailer. The guy texted the pictures and then said he was gonna be in Phoenix approximately on a certain day. Then the day before, he texted, “Hey, I came a little earlier.” When he got close to town, then he started calling. Overall experience was really good. The car was fine.

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    Response from Montway Auto Transport

    Thank you for sharing your experience with us! We're delighted to hear that you found the process smooth and appreciated the clear communication and timely updates. Capturing and sharing pictures of your vehicle throughout gave you that extra assurance of quality service. Your satisfaction matters to us, and we're excited that everything went as planned. We look forward to assisting you again in the future!

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    StaffFollow-Through

    Reviewed June 18, 2026

    I got Montway's information through AARP when I needed to move two vehicles. One vehicle was picked up in Wake Forest, North Carolina, and it was transported to Albany, New York. The gentleman pulled right up in front of the house and loaded up the vehicle by the house. But for the pick up of the vehicle in Venice, the driver didn't think he could get in and turn it around where we were located. He walked in, and I had to drive the vehicle out to meet him on Tamiami Trail, Route 41, which is the main highway. Other than that, setting up the transport was easy. Montway did everything they were supposed to, and they followed through on what they said they would do.

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    Response from Montway Auto Transport

    Thank you for sharing your experience with us. We aim to make vehicle transport seamless, so it's valuable to hear your feedback. We apologize for the inconvenience you encountered with the vehicle pick-up in Venice and appreciate your understanding in adapting to the circumstances. We're pleased to know the rest of the process met your expectations. Your insights help us to refine our services, and we hope you'll consider Montway for future needs.

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    PricePunctuality & SpeedStaff

    Reviewed June 17, 2026

    I relocated to Texas from Connecticut and I had my SUV transported by Montway. The quote was very decent. I made my reservation quite in advance. Montway disclosed that they could not guarantee the arrival time, but they gave me a window of seven days. I was able to plan ahead. They picked up the car on Friday, around 3 o'clock. Then Sunday evening, it was in Texas, safely delivered to my brother's house. So, it was 1,700 miles. My jaw was on the floor when I heard. They probably drove straight through. Maybe they have drivers that they go together. Because it was just way too quick. They were fabulous.

    Montway did a fantastic job. They picked up the car in another truck, and then they took it to the big truck. They loaded into the big rig in another location. The same thing happened when they dropped off the car, they just brought it in one car to the residential area, and they parked it perfectly. I gave the guy a tip because I was very happy with the service.

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    Response from Montway Auto Transport

    Thank you so much for your kind words. We're thrilled that you had a fantastic experience with Montway Auto Transport during your move from Connecticut to Texas. It's wonderful to hear that the transport was so efficient and timely. We value your business and appreciate you taking the time to share your positive experience. Cheers!

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    Customer ServicePriceStaff

    Reviewed June 16, 2026

    Montway was easy to work with and helpful. I found them somewhere online and I chose to work with them because of their communication. The customer service representative I dealt with was very good and the quote that I got was decent. The driver was good as well. I'd give them 5 stars.

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    Response from Montway Auto Transport

    Thank you so much for your kind words! We’re thrilled you've had a positive experience with Montway from our communication to your interactions with the driver. Your 5-star review is greatly appreciated, and we look forward to serving you again in the future.

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    PricePunctuality & SpeedStaff

    Reviewed June 15, 2026

    I went through a broader referral program, found Montway through them, and contacted Montway directly. The process was seamless. We went from the State of Washington to the State of Georgia, and they were early on one of the pick-up dates. But on two of our cars, they were late by over a week. Other than that, the driver was great. The quote was exactly what Montway said it was going to be, and it was fairly competitive.

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    Response from Montway Auto Transport

    Thank you for your feedback. We're delighted to know you had an overall positive experience with Montway and found the referral program to be beneficial. We apologize for any delays with the car deliveries and value your understanding. It's great to hear the process was seamless and that the quote and service met your expectations. We look forward to serving you again.

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    Customer ServiceTechStaffTimeliness

    Reviewed June 14, 2026

    I needed to move a car I had down to a dealership I was trading it in to because I didn't want to drive it that far. I searched on the internet and found a number of transport companies, looked through them, and finally called Montway. They seemed very reliable. Also, I needed to get it done the next day and they are the ones that could do it the next day as well. My transport organizer was great. He walked me through everything. It was the first time I'd ever had to have a vehicle transported. He realized I'd never done this before and went into great detail about how he selected the transporter. I was impressed with the follow-up. I was even more impressed with the transporter himself, the one that came that get the car.

    We were having trouble even starting the car. The guy that picked it up had jumper cables, jumped it, got it running, got it up on the transporter, and really reassured my wife, who was there alone during pick up trying to make this happen because I was out of town and trying to raise all this from out of town. As far as the vehicle, it was important that it arrived exactly as we had described it to the dealership that I was trading it in at. We went from Nevada to California with this vehicle. And when they dropped it, it worked out. Overall, I'm such a novice at trying to get a car transported someplace and they walked them through it. I know that the gentleman who picked the car up was a contractor for them and he was an excellent contractor.

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    Response from Montway Auto Transport

    Thank you for sharing your experience with Montway Auto Transport. We're delighted to hear that our team made your first vehicle transport process smooth and assured you every step of the way. The quick action by both your organizer and the contractor truly highlights our commitment to service, especially helping jump-start your vehicle when needed. Delivering exactly as described to the dealership showcases our reliability. We appreciate your kind words and look forward to serving you again.

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    Customer ServicePriceStaffRates

    Reviewed June 13, 2026

    The Montway rep ran me through a bunch of details. I went with the cheaper option because it was a cross-country move. It was a couple of thousand dollars for a full-size truck. The delivery guy was friendly. He was a real keeper. The truck was over here within three days. I was very impressed. Taking everything in the equation today with how stuff is, the price was fair. The customer service was very good too.

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    Response from Montway Auto Transport

    Thank you for sharing your positive experience with Montway. We are happy to know that our pricing and prompt delivery met your expectations even during cost-sensitive scheduling. It's great to hear that both our representative and the delivery professional treated your transport with attentiveness and professionalism. We appreciate your appreciation and look forward to offering seamless service should you need us again in future relocations.

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    PriceStaffRates

    Reviewed June 12, 2026

    I shipped a Ford F-250 through Montway. They had better reviews and comparable price. Their representative was good. The driver was excellent and very respectful. They took good care of my vehicle, which I appreciated. My vehicle arrived the same way that it left.

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    Response from Montway Auto Transport

    Thank you for sharing your experience. We're delighted that you chose us based on our reputation and were satisfied with both our service and pricing. It's wonderful to hear that both our representative and driver exceeded your expectations and ensured your Ford F-250 arrived in perfect condition. We appreciate your trust in us and look forward to your next move!

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    Customer ServiceCoveragePricePunctuality & SpeedStaff

    Reviewed June 11, 2026

    The Montway rep I worked with was awesome. He did a really good job of letting me know what my options are, even convincing me to get a little extra insurance.The transporter did excellent, too. He actually beat me back, ‘cause I flew me back. It was a little earlier than the original delivery time. But we stayed in communication. And he even waited for me from the airport to my house. The quote stayed the same as well. The experience was good. I’m a happy camper.

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    Response from Montway Auto Transport

    Thank you for sharing your great experience! We're delighted to hear that our rep provided clear options and ensured your needs were met. It’s fantastic that the transporter ensured timely communication and coordination. Your satisfaction is very important to us. We look forward to assisting you in the future!

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    Customer ServiceTechPriceStaffRatesTransparency

    Reviewed June 10, 2026

    We needed to get a truck from my father-in-law, who can no longer drive, to my son in Florida. I told ChatGPT what we were doing, and in the blink of an eye, it came back and started telling me about the different brokers that I can have for moving my car. I called the top four, and three of them were almost identical in price. I went back to the ChatGPT reviews and picked Montway. The representative that we dealt with was online. We were messaging back and forth online, and they were great.

    Luckily, it was school vacation week, and we live near a school, so we did the pick-up in the school parking lot. I did all the communicating with the driver verbally and texting. His name was Paulo and he was super. The experience was better than I could ever have expected. I felt very comfortable with him. I put an AirTag in the car, so I was able to keep an eye on where it was going. But I still got updates from Paulo and anytime I texted him, he told me what was happening and what was going on next. The car even arrived earlier than expected, and he was great about that, too. I had originally said we couldn't be available till Wednesday but the driver wrote back that Wednesday wasn't possible, that it would have to be Tuesday. If somebody was rigid, that would be a problem. But we were flexible and my husband met him in the parking lot on a Tuesday.

    However, my husband didn't take any handoff paperwork from Paulo. But that's as much my husband's fault as anybody else. I don't think you should hand off a vehicle to the first person you see. You need to have either a business card or an information or take a picture of the license of the truck. My husband did not do that. I freaked out because this was a $30,000 vehicle. I reached out to Paulo, and he sent me a picture of the information. When I tried to reach out to Montway, it was after hours. They said that you can get them 24/7, but I got their AI thing, which I did not like. It would have been nice if Paulo had handed the paperwork to my husband, but everything else he did was fabulous.

    Montway is the broker who finds the driver and I wouldn't have been able to find the driver on my own, and Paulo was fantastic. I didn't need to worry. I've recommended my friends to use Montway. I have a friend who's moving now, and I printed her out all the stuff so that she could see what ChatGPT had given me. I had highlighted Montway on there for her to use.

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    Response from Montway Auto Transport

    Thank you for sharing your comprehensive experience with us. We’re pleased to hear that the Montway representative and driver, Paulo, provided excellent service, making the transport process smooth and hassle-free. We apologize for the inconvenience in document handling and the limited after-hours assistance. Your feedback is invaluable in helping us improve for a seamless future service. Your recommendations mean a lot, and we're committed to learning from this experience. We look forward to exceeding your expectations next time.

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    Customer ServiceCoverage

    Reviewed June 9, 2026

    Stay away from Montway Auto Transport. I shipped a brand new 2026 Cadillac from Las Vegas to Washington. Someone in their transport chain removed the factory tow hook cover, reattached it improperly, and their carrier drove it 1,000 miles on an open hauler until it was gone. Their own inspection photos show it hanging at pickup and missing at delivery. Their response? "We're just a broker." They closed my claim, blamed the weather, and told me to figure it out myself. Two carriers pointing fingers at each other, a broker hiding behind fine print, and a customer left with a damaged new car and no resolution. The documentation is airtight. Their accountability is nonexistent. If something goes wrong with your vehicle they will leave you alone to fight carriers they chose, insured, and profited from. Save yourself the stress.

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    Response from Montway Auto Transport

    Thank you for your feedback and we apologize for your frustration and for any inconvenience. Our claims service team has provided you with details regarding your claim via email. Damages are never an expected part of auto shipping, but they can happen. We encourage all shippers to review our help documentation and to familiarize themselves with the Bill of Lading before shipping. For further information and/or clarification, please reach out to your coordinator.

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    Customer ServicePriceStaffFollow-Through

    Reviewed June 9, 2026

    We looked for a transport service as we didn’t want to do the drive from Florida to Minnesota. Out of the 3 different transport companies we looked into, we went with Montway as they seemed more professional. The reps were good. They knew what was going on and were on top of things. The vehicle was delivered in good shape and the cost was appropriate. Montway did what they said they were going to do and the driver was very good. He called me when he said he was gonna call me and he was there when he said he was gonna be there.

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    Response from Montway Auto Transport

    Thank you for choosing Montway and sharing your experience. We're delighted to hear that our team delivered outstanding service from start to finish and that the vehicle arrived in perfect condition. Your trust in our services means a lot, and we're pleased our driver fulfilled expectations so well. We appreciate your business and look forward to assisting with any future transport needs.

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    Customer ServicePricePunctuality & SpeedRefunds & PayoutsStaffRates

    Reviewed June 8, 2026

    My experience setting up the transport was pretty good. Montway changed the price on me at the end, but that's fine. They were a little bit late. They changed the schedule and when I called to cancel, they said, "Oh, we can do it on this day, but it's gonna be an extra $200.” I went ahead and paid for it because I wanted it. It was originally scheduled to take 10 days. But it went to 21 days in total. The delivery was smooth. The driver was great.

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    Response from Montway Auto Transport

    Thank you for your review. We value your patience despite the delays and are thrilled to hear that the delivery process went smoothly and that you appreciated the driver's service. Your feedback is important to us as we continue improving our operations and communication efforts. We're grateful for your understanding and look forward to serving you even better in the future.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed June 7, 2026

    The customer service was good and very helpful when I was setting up the transport. The price is fair. The pick-up and delivery were on time, quick, and seamless.

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    Response from Montway Auto Transport

    Thank you so much for sharing your positive experience. We're delighted to hear that our team could assist with setting up the transport and that you valued the timely pick-up and delivery. We appreciate your recognition of our fair pricing. Looking forward to serving you again in the future!

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    Customer ServiceSales & MarketingPricePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed June 6, 2026

    I spend the winter in Florida, so I ship my Subaru Forester down in early January, and I ship it home to Massachusetts in mid to late April. Usually, Montway wants reservations done online. But they just want to chat and set everything up that way. They have been good and I have never had anything missing from my car. But there were a couple of things missing with the last people who shipped my car home. Nothing was valuable, just things that I knew were there in my car, and they're not. But I’ve been using Montway for at least a year and that was the only time it has happened to me. So, when I call them in the fall for January, I'm going to tell them that I don't want those people to ship my car.

    I tell Montway where I can pick the vehicle up, and I can walk to where I pick it up. When they deliver it, I tell them where they can deliver it here. In both places, it can’t be delivered right to my driveway because I live in a condo in each place, so it’s not feasible. Some drivers are better than others, but everything has been fine except the last time. I always tell Montway, whether I call or do it online, when my flight home is, and that I can’t have my car delivered until after I get home. With the most recent delivery, I was very clear with Montway about when I could get my vehicle because I’m by myself, and I have the money. I don’t have Venmo and I’m not going to send any money until I have my car and the stuff in it. My brother-in-law ended up having to come over because it was about two days early. I had to pay him back, so it was not good. I’d rather just do it myself.

    The cost was a little high but the quote was accurate. They have not tried to charge me more than what it was. Still, if I had a wide choice, then I might try somebody else. So, I wish it were a little bit less. I'm using them twice a year and I should get a discount on the cost. Overall, Montway is dependable. I have given their information to my neighbors in Florida who are thinking about using them. My relatives, my mother and my mother’s cousin use Montway too.

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    Response from Montway Auto Transport

    Thank you for sharing your experience with us. We’re sorry to hear there were issues with your last auto shipment and appreciate the chance to address your concerns. We'll note your feedback and make an effort to prevent a recurrence in your future transports. While our pricing reflects the quality service we aim to offer, we'll consider your discount suggestion. We're grateful for your trust and recommend us to others, and we hope to continue serving you reliably.

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    Staff

    Reviewed June 5, 2026

    Their reps were very pleasant. Our experience with them went really well. It was our first time dealing with Montway, and we had no problems. It was great. We will use them again.

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    Response from Montway Auto Transport

    Thank you for sharing your experience. We're delighted to hear that your first interaction with Montway Auto Transport was pleasant and smooth. It's great to know everything went well, and we look forward to assisting you again in the future.

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    Customer ServiceStaffCommunication

    Reviewed June 5, 2026

    I had a friend that had a Corvette that was transported through Montway Auto Transport. I got their phone number from him, then I did the follow-up and went with them. It was a conversation going back and forth and it got a little dicey a couple times due to a lack of communication when they were gonna pick up the car. I understand they broker it out and try to find somebody to drive, but it went right down to the D-Day and I said, “Where are we at?” A couple different times, nobody knew where. They were still looking for somebody, but once I had the driver in communication, it worked out very well. The driver did an excellent job. I’ve used Montway twice, and I’ll probably use them again. Still, I'd tell people to do their homework.

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    Response from Montway Auto Transport

    Thank you for sharing your experience. It’s fantastic that you decided to try us based on a friend's recommendation and have already used Montway twice. We're pleased to hear that communication with the driver went well and that you’re considering trusting us with future transports. We're constantly working to improve communications right up to pickup and pickup timing. We appreciate your suggestion to do further research, and will take this forward in enhancing our customer experience. Looking forward to serving you again!

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    PriceRates

    Reviewed June 4, 2026

    I have used Montway for the last 2 auto transports. Their pricing has been fair and pickup has been within the timeframe given. Overall, I've had a good experience using Montway and I plan on using them for future business. Thank you!

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    Response from Montway Auto Transport

    Thank you for entrusting Montway with your vehicle transports. We're pleased to hear that our pricing and prompt pickups have consistently met your expectations. We truly value your continued business with us and look forward to serving you again in the future.

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    Price

    Reviewed June 4, 2026

    I shipped a car from Gardner, Florida to Oak Lake, Michigan. I went with the closed transport and the car was delivered in great condition. I liked that it had no scratches or dents. The quote that they gave me was a little high but Montway did a good job.

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    Response from Montway Auto Transport

    Thank you for choosing Montway for your auto transport needs. We're delighted to hear that your car arrived in great condition and met your expectations. We strive to provide a worry-free experience, and your feedback is valuable to us. We hope to have the opportunity to assist you again in the future!

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    Customer Service

    Reviewed June 4, 2026

    Montway Auto Transport was referred to me by my aunt and a friend who are particular. So, I had no worries. I submitted a request, they called me right away. Every time I sent an email or a text, somebody emailed me, and they were on top of it. It was so easy. The vehicle was great when it arrived. I would give others whatever the guy's name was that I called.

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    Response from Montway Auto Transport

    Thank you for the glowing review! We're delighted that your experience with Montway Auto Transport met your expectations and that our team was prompt and efficient in communicating with you. We appreciate your trust in us, and we’re glad that your vehicle arrived in great condition. Referrals like yours are invaluable, and we look forward to serving you and others you recommend in the future!

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    Customer ServicePricePunctuality & SpeedStaffBillingRates

    Reviewed June 3, 2026

    The vehicle was picked up promptly and delivered in excellent condition without any damage. The pricing was fair and affordable, and I was satisfied with the transportation service itself. However, I was disappointed with the customer service experience. I was initially quoted a specific amount for the down payment, but a larger amount was charged to my card without prior notice. While the additional charge was ultimately applied toward the total cost of the transport, I believe it is important to communicate any changes before charging a customer’s payment method.

    When I contacted customer service for clarification, the representative was rude, dismissive, and unwilling to address my concerns. Although the discrepancy was accounted for in the final price, charging more than the agreed-upon amount without notice and then responding without any acknowledgment or apology was unprofessional. Customers have different financial situations, and clear communication and courtesy should be a priority.

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    Response from Montway Auto Transport

    Thank you for sharing your feedback. We're glad to hear your vehicle was delivered smoothly, but we regret the customer service shortfall. Transparency in pricing is crucial, and the unnotified charge and response from our representative should not have occurred. Your experience highlights areas where we need to improve, and we will address these internally. We value your feedback and are committed to enhancing our service.

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    PriceStaff

    Reviewed June 3, 2026

    We are in Milwaukee from May until December and we’re in Florida from December until May. We transport our cars, a BMW X7 and a Toyota Highlander, back and forth. We had used a couple of other transport companies but one of them went out of business and the second one was a real problem. Somebody gave us the name Montway and when we reached out, the rep was pleasant, helpful, and provided me with the information I needed. They were sort of in the middle of the pack as far as cost was concerned, but they do a good job. Other than the water spots on the cars from the rain, and that’s not their responsibility to wash it, there were no scratches and no dents, no problems. I have already recommended Montway to people.

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    Response from Montway Auto Transport

    Thank you for sharing your positive experience with us. We're glad to hear our team was helpful and that your vehicles arrived damage-free. While weather can always pose a challenge, we're thrilled to have met your expectations and appreciate the trust you've placed in us. Your willingness to recommend Montway means a lot, and we're pleased to have earned your confidence. If you have further transport needs, we're here to assist. Safe travels between Milwaukee and Florida!

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    Punctuality & SpeedStaffRates

    Reviewed June 3, 2026

    I asked ChatGPT for the best company from Clemson to New York, and I listened to ChatGPT. They compared the rates for me, and they did everything and Montway was the number one rated. My experience with their rep was good. The drivers were great as well. It went smoothly. I had to wait to get a date until the last minute, but it happened. Everything worked out. I was very satisfied.

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    Response from Montway Auto Transport

    Thank you for choosing Montway and for sharing your experience. We're delighted to hear everything went smoothly, from the assistance of our representative to the professionalism of our drivers. Hearing feedback like yours reassures us, and we aim to always provide satisfaction. We appreciate your business and are here to assist you anytime!

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    TransparencyCommunication

    Reviewed June 2, 2026

    I was extremely satisfied that I chose Montway Auto Transport. They kept me updated from the moment they picked up my vehicle until they delivered it. I would definitely use them again and highly recommend them.

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    Response from Montway Auto Transport

    Thank you for your enthusiastic review! We're delighted to know you were pleased with the updates and smooth service from Montway Auto Transport from pickup to delivery. We're grateful for your recommendation and would be thrilled to assist with your future transportation needs. Safe travels!

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed June 2, 2026

    I needed the car, a Ford Escape, to come to Reno for an auto trade-in. I shipped it through Montway and the representative on the phone was fine. The experience was smooth. The guy who dropped off the car was fantastic as well. He was very polite and professional. The drop off was quick and easy. However, I was under the impression the car would be here as soon as it was picked up. I asked for it to be an immediate pick-up so I paid extra for it. That was on a Thursday.

    Because it was immediate pick-up, they were picking up Friday and I presumed since it was an eight-hour drive, they were driving when they picked it up. Instead, they waited until Sunday night to bring it up, so I didn't get the car until Monday. I didn't know I wasn't gonna get it that quick, and I wish I would have had the information upfront. I was bummed out with that because I paid extra but I still had to wait four or five days. The service was good quality, but it lacked information about timeline. Also, the cost was a little expensive for a 350-mile distance.

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    Response from Montway Auto Transport

    Thank you for sharing your experience with us. We're pleased to hear that the car arrival process and professionalism of our driver were satisfactory. We apologize for the timeline miscommunication that caused inconvenience during your auto shipment. Rest assured, your feedback is valuable, and we're working on ways to ensure dependencies like timelines are accurately conveyed and managed onward. Your service insights support improvements valuable to our commitment. We look forward to serving you again in the future.

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    Customer ServicePricePunctuality & SpeedStaffBillingRatesHonesty & Transparency

    Reviewed June 2, 2026

    My son is in the military and got stationed in Fayetteville, North Carolina. I needed to send him his car and I decided on Montway because they took credit cards. Everybody else wanted me to give them cash at the end and my son had to give them cash. And I've heard horror stories about them wanting more money at the end. We had started to deal with a different company, and they lied and gave us different quotes. But Montway was 100% accurate and the price was competitive. I was impressed with them.

    Montway was great, almost to the point where I was thinking it couldn’t be this easy. I appreciate that the driver communicated with me directly instead of making me go through Montway. He called and showed up when he said he was going to. He did a good job. My son said that when he met the driver, he called beforehand, set a time, was on time and was good about it. He went out of his way to make sure that we're comfortable with him. I always hear that people are never on time, but the driver was hours early. He was supposed to get there in the evening, and he got there early in the afternoon.

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    Response from Montway Auto Transport

    Thank you for your feedback! We're delighted to hear that you found our services trustworthy and transparent. Ensuring a hassle-free and prompt delivery, along with direct communication from our driver, is what sets us apart. We are pleased to hear that your son's car transport experience was seamless. It's wonderful to know we exceeded your expectations, and we look forward to serving you again whenever needed. Safe travels to your son, and thanks for choosing Montway!

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    Customer ServiceStaffFollow-Through

    Reviewed June 1, 2026

    Driver was a good communicator and answered the phone whenever I called him. Delivered on time as promised. I will use this company again. I worried something would go wrong, but to my surprise, everything about this delivery was perfect. Please keep this driver!

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    Response from Montway Auto Transport

    Thank you for sharing your experience. We're delighted to know that you found the communication with your driver helpful and the delivery timely. We're thrilled everything went smoothly and look forward to serving you again in the future.

    Verified purchase

    Reviewed June 1, 2026

    2 weeks have passed since I placed my order. My car has not been picked up yet. I used the service in the past with no issues. Not sure what happened this time. I just know I won't be using the service again.

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    Response from Montway Auto Transport

    Thank you for sharing your experience. I'm sorry to hear that we did not meet your expectations. Transparency is very important to us. Due to the complex nature of auto logistics, we are unable to guarantee any specific dates for our flex shipping options. All dates provided are estimates and are subject to change at a moment's notice due to weather, traffic, and other various factors.

    We provide complete shipping details on our website at https://www.montway.com. This information is also included in our quote and booking emails. For shippers with load restrictions, we would ask that they please inquire about our expedited service solutions.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed June 1, 2026

    I was told that this would be door to door delivery at pickup and drop off. This was not the case. At pickup, driver required us to drive short distance to meet off highway because he told us he couldn't get trailer into neighborhood. Inconvenient but doable, so we met him to load vehicle at a McDonald's parking lot off of highway near pickup location.

    However, at delivery driver required us to drive 50 minutes into the city for same reason! Said he couldn't get trailer into neighborhood. When I complained and questioned this he said it was because of the size of his trailer. I asked if he could at least get to a highway that was somewhat near to me that didn't require me driving almost an hour into city during rush hour. He said no and that it wasn't possible. Not only this, he also called me back after I had already left work and was in route to meet him and said if I couldn't get there in 45 minutes he wouldn't be able to wait and that he would have to have me meet him another day (after I already left work and was in route to meet him). Horrible! I was rushing, with no notice, driving almost an hour into the city during rush hour to pick up a vehicle I was told would be delivered to my door. Never again!

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    Response from Montway Auto Transport

    Hello Sarah. We apologize for the inconvenience. Drivers do their best to pick up and deliver as close to your locations as possible. There are many factors, both physically and legally, that can prevent drivers from accessing certain areas. These include but are not limited to narrow streets, low-hanging trees, speed bumps, tight turns, etc.

    We do understand the inconvenience of having to meet the driver. So we prepare all customers ahead of time by providing them with complete details of the services upfront. Please see our website at https://www.montway.com/door-to-door-auto-transport for more information.

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    StaffFollow-Through

    Reviewed June 1, 2026

    The driver was terrific. Pick up and drop off were done as promised. When he delivered the car it was pouring rain. The driver gave me his jacket while unloading the car, while he was in the pouring rain. He was very considerate. The whole experience was great. I have recommended your company several times.

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    Response from Montway Auto Transport

    Thank you for choosing us and for your wonderful feedback! We're delighted to hear that our driver's kindness and dedication left such a great impression during your rainy day delivery. We appreciate your recommendations and look forward to serving you again in the future!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed June 1, 2026

    I needed to transport my car to Texas for some revisions to be made and when I spoke about it with one of the employees at the shop, he mentioned Montway. It took three and a half days to get down there, and almost nine to get back. Birdsong was the return company and when I looked it up, it appeared to be a one-person operation. I called and texted two times without a response as the voicemail was full. I was concerned since I was left in the dark. I contacted Montway and they contacted the guy with Birdsong, and the range for expected delivery was Monday to Thursday. And Montway texted me back to expect it on either Friday or Saturday. I got an email on Saturday saying the delivery would be between 6:00 and 8:00. At about 10 p.m., I got a phone call from the driver. He was going over to Syracuse to pick up another car, and then he finally dropped my car off about midnight.

    It was out of Montway's hands. The Birdsong Express guy just took his time. But when the car was shipped down to Texas, the guy was there when he said he was gonna be, and was very polite and careful loading it onto the trailer. He was amazing. He dropped it off a little late with the garage down there, but that's okay. If I come into a small fortune again and get motivated to spend crazy money on another car, I would use Montway again. Getting the recommendation from the guy down at Armand’s shop was a big plus.

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    Response from Montway Auto Transport

    Thank you for sharing your detailed experience. We're glad the initial transport to Texas met your expectations, though we apologize for the communication difficulties with Birdsong Express on the return. It’s reassuring to hear our team assisted promptly once contacted. We'll continue to work with partner carriers to enhance communication and timing. We appreciate your openness to using our service again. Safe travels with any future adventures!

    Verified purchase
    PricePunctuality & SpeedStaffRates

    Reviewed June 1, 2026

    We were relocating from Texas to Indiana. The people who were taking our furniture mentioned Montway and said that they trusted them. We went with them and our experience with their rep was nice. He gave us a pretty reasonable price and time to pick it up, and the delivery time, and everything was pretty good. I want it on the 30th. And he was here on the 30th, bright and early, and everything was smooth. The car was in great shape. Just like it was when we loaded it up on the truck. There was no money exchanged between the driver and me. Everything was done on the card. So, that helped out a lot, too. 

    I appreciated everything, from start to finish. It was an experience that I wish I could have more of with other places. I would definitely recommend Montway to my friends or anybody I know that could use a short or long distance mover.

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    Response from Montway Auto Transport

    Thank you for sharing your positive experience with us! We're glad you were pleased with the timely delivery and condition of your vehicle. It's rewarding to know we met your expectations throughout the move. We appreciate your trust and recommendation, and should you or your friends need assistance in the future, we're here to help!

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    PriceStaffRates

    Reviewed May 31, 2026

    I had a Toyota Highlander shipped 3,000 miles, coast to coast. This year, with the fuel prices spiking, I shopped around, but I found out that Montway Auto Transport was very competitive. They went up a bit since March, even the last three months. But I shopped around, checked a couple of prices, and they were right on. The driver exceeded my expectations. I had it delivered to my sister's place. It was in a gated community. He got the vehicle inside the gate and brought it right to her condo, which amazed her and me. It's very good. For 10 times, Montway Auto Transport moved my car correctly. There's no damage to the vehicle. The vehicle was delivered the way it left. It was excellent service. The quote was the same as the final cost.

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    Response from Montway Auto Transport

    Thank you so much for your kind words. We're absolutely delighted to hear that Montway Auto Transport successfully delivered your vehicle as expected. It's fantastic to know the driver exceeded expectations and ensured smooth transport to your sister's community. We truly appreciate your loyalty and for choosing us for your car transportation needs. We're excited to serve you again in the future! Cheers!

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    Contract & TermsStaff

    Reviewed May 31, 2026

    After booking with another company who then proceeded to default on our agreement, we contacted Montway. Our plane was leaving in 2 hours and they did not hesitate to make art for our vehicle. They were on time, respectful of our dilemma and very understanding. Would highly recommend them.

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    Response from Montway Auto Transport

    Thank you for your wonderful feedback! We're thrilled that Montway was able to promptly assist with your urgent request. It's great to know our team's timeliness and understanding made a difference. We sincerely appreciate your recommendation and look forward to possibly assisting you again in the future!

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    TechPricePunctuality & SpeedStaffRates

    Reviewed May 31, 2026

    I've used Montway once before, so I knew about them. The original pickup was Maryville, Tennessee and the drop-off was in Burleson, Texas, and the booking process was easy. I had to pick up both drivers, then they came back to the house and drove the cars to the trailer. They were both professional and courteous. I wanted to make sure that my vehicles arrived there when my wife was there to receive them. So, we had to change the schedule and delay the drop-off for a day. The price was adequate and the quote was very accurate. If you are shipping your vehicle for the first time, make sure to find someone reputable who has referrals from people who have used them before.

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    Response from Montway Auto Transport

    Thank you for sharing your positive experience with Montway Auto Transport. We're delighted to hear that our team provided courteous and professional service and that we could accommodate your scheduling needs effectively. We appreciate your recommendation for first-time shippers and your kind words about our accurate pricing. We're grateful for your continued trust in our services and look forward to assisting you with any future vehicle transport needs!

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    Staff

    Reviewed May 30, 2026

    Montway did a great job; no damage to vehicle. Driver was courteous and timely. Have used them several times and no issues. Have recommended them to friends. Will use them again in the future. Highly recommend them.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your kind words and ongoing trust in Montway. We're thrilled to hear about your satisfactory experiences and appreciate your recommendations. Your continued support means a lot to us and reinforces our commitment to providing excellent service. We're looking forward to serving you again in the future!

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    Staff

    Reviewed May 30, 2026

    We had our car shipped from Florida to Connecticut in April. Overall a good experience, driver communicated with us, was professional and picked the car up close to us. Only, comment would be that delivery was not "door to door"... Pick up was approximately 30 minutes away at a rest area, would prefer it to be closer.

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    Response from Montway Auto Transport

    Thank you for your feedback! We're delighted to hear that you had an overall good experience with us, and we appreciate your kind words about the driver's professionalism and communication. Your input helps us enhance our service and is genuinely valued. Looking forward to serving you again in the future with greater convenience! Safe travels!

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    PriceStaff

    Reviewed May 30, 2026

    Pick up on time, delivery on time, vehicle traveled well, no unexpected costs or issues. Pretty near ideal experience... particularly when conditions forced me to cancel my first pick up reservation and get a new reservation on very short notice. Driver was a good guy.

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    Response from Montway Auto Transport

    Thank you so much for sharing your feedback! We're delighted to hear about your seamless experience and are thrilled that our service met your expectations even under such tight scheduling constraints. Our drivers strive to provide excellent service to ensure customer satisfaction. We appreciate your kind words and look forward to serving you again in the future! Cheers!

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    Sales & MarketingPunctuality & SpeedStaff

    Reviewed May 30, 2026

    I was unhappy with the company you chose to transport my Jeep from Florida to Illinois (Asian Auto Sales). When you assigned them I questioned you because of their small size. You said you had used them "many" times with no issues. They were late for pickup and delivery and unprofessional. I will not accept them again if I do business with you.

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    Response from Montway Auto Transport

    We appreciate your feedback and sincerely apologize for the experience you had with our chosen carrier. We aim to ensure timely and professional service, and it's concerning to hear that wasn't met. Your frustration is understandable, and we're eager to rectify your concerns. Please reach out directly so we can address this situation and ensure better experiences in future engagements. Thank you for bringing this to our attention.

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    Customer ServiceContract & TermsTechPricePunctuality & SpeedStaffRatesTimeliness

    Reviewed May 30, 2026

    Montway was extremely professional and everything was on time. They gave me a good price as well and kept me always informed of what was going on. However, the experience was very chaotic and nerve-racking because of the company Montway contracted to deliver my car. They could not find my car and had no idea who I was. They cost me a few years of my life.

    The car was supposed to be delivered on the 23rd which was my daughter's birthday. It was her birthday present. But the car did not arrive there on the 23rd. I kept calling the dispatch in Spokane, Washington. They closed their office at 4:00 PM, and I could not reach them. I called Montway. They called them then they called me back and told me they were not answering. When I got ahold of them, they did not know the make and model of the car and where it was coming from. When I confirmed it's a Toyota Camry and it was coming from Kansas, they said they didn't have it on the schedule. I am a really very calm and nice person till I yelled at this guy in Spokane. The car was delivered the next day after that.

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    Response from Montway Auto Transport

    We appreciate your feedback and are sorry to hear about the delivery mishap, especially given your plan for your daughter's birthday. While we're pleased with the initial stages of your experience, the confusion with the contracted company at delivery was below our standard. Rest assured, we value all feedback as it guides improvements. Please reach out if there are any lingering issues to resolve—we’re dedicated to assisting you.

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    Customer ServiceTechPricePunctuality & SpeedRefunds & PayoutsStaffRates

    Reviewed May 30, 2026

    Montway had the best reviews when I did a research online and their customer service people were excellent. I liked the fact that they transport cars all the time and their experience was important to me. The whole transport took about a week. They said the scheduled pickup and drop-off points were my house, and it was supposed to be door-to-door. But for the pickup and drop-off, I had to wait for a long time for them and I had to go pretty far away from my house. Then, the pickup was over an hour away and that was really rough. They said that they had issues with their vehicle, so it had to be that way.

    If anyone is considering using Montway, I would advise them to be really communicative with the carrier. They are a little bit more difficult to talk to because a lot of these guys don't really speak English very well and you just have to really be on top of it. Also, I put an AirTag tracker in my car so I could see where it was, and it was really comforting to know where it was going. Also, they try to get the vehicle as close as to you as they can for your convenience. They kept telling me that there was going to be a delay if they had to go any closer because they were having some difficulties with the vehicle. The price was a little steep but you get what you pay for. All in all, it was a pretty good experience. I got my car within the timeframe that they said, and there were no scratches on it. Everything that was packed in there came back unscathed and that's the important thing.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for sharing your detailed experience and feedback. We're delighted you found our customer service excellent and appreciated the safe delivery of your car. We apologize for the inconvenience regarding the pickup logistics and are thankful for your understanding of the situation. Your proactive communication tips and our endeavor to bring convenience despite challenges are noteworthy. We continuously aim to enhance our services and appreciate your suggestions for using AirTag trackers. Looking forward to better service interactions in the future.

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    PriceStaffBillingRatesTransparency

    Reviewed May 29, 2026

    Everything was fine, everyone I spoke to was polite and nice to speak to. I was given a price that suited me and so I decided to go for it, so far so good. the pick up was okay, then some time after he texted that he was not able to deliver at the time promised, that was not acceptable, but it worked out that the receiver got sick and had to go home, so she was able to be there when the driver got there. I was satisfied.... Here comes the big stink, when I checked my account lo and behold, an additional $50.00 added to my bill that no one can give me a plausible explanation to. In my mind that constitutes dishonesty. Not ever using you again! Word of mouth goes a long way and my mouth will go the distance. You asked, I answered.

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    Response from Montway Auto Transport

    Thank you for sharing your experience. I'm glad to hear our team was courteous and provided a suitable quote. I apologize for the delivery issue and the unexpected charge. This isn't reflective of our standards. After further investigating your order, we have submitted a refund for the additional charge of $50 that was not properly discussed. We value your trust and aim to deliver clearer, more satisfying service. Your feedback helps us improve and is deeply appreciated.

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    Staff

    Reviewed May 29, 2026

    A good timely job. Car was well cared for. Only problem is that the delivery was not to my house (where it had been picked up before). The trailer was too big for going up my street, so I had to drive 25 minutes away to meet the delivery. That is not good.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your feedback. We're glad to hear your car was well cared for. We apologize for the inconvenience of the delivery location due to the trailer's size. We aim to make our services as convenient as possible and will look for ways to improve for future cases. Your satisfaction is important to us, and we appreciate your insights. If you have any more details to share, please let us know.

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    Timeliness

    Reviewed May 29, 2026

    They guaranteed pick up same day but my car was in their garage 30 minutes far from my house for one whole week before any movement. I was stressed cause there was no news about my vehicle for so long.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hello, thank you for choosing Montway for your car shipping solution. I'm sorry to hear that the services did not meet your expectations. In logistics, your vehicle may be transferred between multiple trucks and terminals. This is standard for all logistics fields to optimize routes. The vehicle is inspected at all points of the shipment to ensure safety.

    Transparency is important to us, so we include this information in your booking email. I would be happy to discuss this further and encourage you to contact me at feedback@montway.com.

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed May 29, 2026

    The Driver & Care he took was amazing. Communication was excellent thru the entire process. Price was fair and I know I would use again especially if it was same driver. The timing stayed on track and was actually earlier on the pickup and drop off which was good.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for sharing your experience! We're delighted to hear that our driver provided excellent care and timely service, and that the communication met your expectations. It's great to know you found the price fair, and we'd be thrilled to serve you again in the future. Your satisfaction is important to us and we look forward to transporting more for you soon.

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    Customer ServicePricePunctuality & SpeedStaffBillingRates

    Reviewed May 29, 2026

    Car was delivered quickly, 1500 miles in about a week from sign up to delivery, price was very reasonable. Approx $1,800. Car was very dirty inside and out, driver who did not speak good english said he had to pull out to get another car out in a duststorm. My almost new 800 mile Black Hellcat Jailbreak was filthy top to bottom. 10-14 days after delivery I get a call from guy named Chris asking about the balance I gave the driver in cash at time of delivery in 100 bills. No findy, are you sure you gave driver the money. Yeah, I'm sure delivery was COD cash. Car was not dented or scratched but filthy from top to bottom. The disappearing money was also troublesome.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hello and thank you for reaching out. Enclosed shipping is a great option to keep a vehicle safe from road hazards or harsh weather; however, it will not keep a vehicle free from dust and dirt. Large trailers sometimes have an open bottom, which will allow dust particles or road grime to get inside the trailer and settle on a vehicle. We often see the same dirt in smaller enclosed trailers. They are not airtight, thus allowing dust particles to seep inside, or the interior lining material may even shed while the trailer vibrates and bounces during the trip.

    I've looked over the delivery pictures and see nothing out of the ordinary with an enclosed shipment. Please keep in mind for future shipments that the vehicle may arrive with some dust and dirt, but it is far superior protection over an open haul of the same distance.

    Verified purchase
    Customer ServicePriceRates

    Reviewed May 29, 2026

    Unfortunately it took our car 9 days to ship (then 2 days shipping) with very little communication. Also, I had to text both carriers, both ways on my own to get any idea of when they were arriving, where to meet them, and all the pickup/dropoff details. Very stressful experience all around and frustrating for the premium price I paid.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your thoughtful feedback. We apologize for the stress and lack of communication you experienced during your shipment. Your insights are invaluable, and we're committed to improving. When these unexpected delays happen, it shouldn't compromise the level of communication and service you expect from us. Please reach out directly if you'd like to discuss your experience further. We appreciate your patronage and are determined to enhance our services moving forward.

    Verified purchase
    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed May 29, 2026

    I was happy with the service of the contract pickup and delivery drivers, and the car was delivered when promised, and in good shape. One area needing improvement is customer communication with the Montway representatives. They were not very proactive in their communications about pickup and delivery timing, and were slow to get back to me when I had questions about timing and other details of the pickup and delivery.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your valuable feedback! We're delighted the car arrived safely and as promised. Meanwhile, we appreciate your insights regarding communication with our representatives, and supporting proactive communication is something we'll certainly focus on improving. Your input helps us refine our processes for a better experience in the future. We look forward to serving you again with enhanced service levels.

    Verified purchase
    Staff

    Reviewed May 29, 2026

    Terrific service by car carrier driver. Easy booking. Would recommend firms to others needing coast to coast service. Likely to use same service again in future. Would be of some help to new clients to describe limitations in pickup and delivery locations.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for sharing your experience. We're thrilled that you found the booking process easy and our service satisfactory. Your feedback about communication on pickup and delivery limitations is valuable to us. We aim to continuously enhance our services and appreciate your recommendation very much. Looking forward to serving you again in the future!

    Verified purchase
    Customer ServiceContract & TermsCoveragePriceRefunds & Payouts

    Reviewed May 29, 2026

    While they were efficient, the car was delivered with terrible scratches on both sides of the car. I paid for insurance, but they said it had run out by the time I filed the claim. The transport service they outsourced never returned my calls and assumed no responsibility. So, basically my car was moved, but is now severely damaged and the whole thing will cost me three times as much as I originally paid to have it transported. I would not trust this company.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your message. We’re sorry to hear about the concerns you reported upon delivery and understand how upsetting this situation is.

    Montway Auto Transport is a licensed auto transport broker. Our role is to arrange transportation with a licensed and insured motor carrier; we do not physically transport vehicles. The carrier is responsible for the vehicle while it is in their care, custody, and control.

    Per standard industry policy, any damage claims must be filed directly with the carrier. At the time of booking, Montway sends an email outlining the claims process, including documenting damage on the delivery Bill of Lading and submitting a written claim within the required timeframe. We recommend reviewing that email for next steps.

    While Montway cannot assume liability or adjudicate claims, we can assist by providing carrier insurance details and helping facilitate communication where possible. If you have questions, please email us at claims@montway.com.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed May 29, 2026

    The dispatch operator was courteous and informative when he answered my questions. The driver called me in advance on the date I had scheduled to tell me what time he expected to arrive to pick up my car. He arrived on time and was very courteous. After I checked the markings on the cab of the tractor trailer as I was instructed by the dispatcher, I handed him the key and watched as he carefully loaded my car onto the tractor. He arrived at the destination in Florida in three days. I texted in advance, the Florida contact information and it went smoothly upon his arrival. He parked my car in my assigned parking spot and handed the keys to my designee. Then several days later I boarded a flight to join my car.

    This was my first time to transport my car anywhere and I am very happy with the outcome. I texted a “thank you” to the driver and he texted a thank you back to me for the information to facilitate a smooth delivery. I am very appreciative to Montway Auto Transport for the easy process to get my car to my new home even before I got there! I feel the price was really reasonable and affordable for my budget. Thank you Montway for being there for me when I needed you.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you so much for your glowing review. We are thrilled to hear the transport went smoothly and the team's efforts met your expectations. Your experience showcases Montway's commitment to excellence with punctuality and clear communication. We're happy to have been part of your journey and appreciate your recognition of Montway's value and service. If you need assistance in the future, we're here to help!

    Verified purchase
    Customer ServiceStaff

    Reviewed May 29, 2026

    They were very professional and took good care of vehicle. Also called to let us know when there was no one there to let them pick up vehicle with getting upset about it. They took good care of our vehicle.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your positive feedback! We're delighted to hear that our team handled your vehicle with care and professionalism. It's great to know they kept you informed when there was an issue with access and did so courteously. We appreciate your trust in our services and look forward to assisting you in the future if needed. Safe travels!

    Verified purchase
    Staff

    Reviewed May 29, 2026

    Everything about this was great. First time using a service like this. From booking, to pickup, to getting info and tracking, to arrival, I was pleasantly surprised at how easy it was, and the people were friendly and responsive. Great job, guys!

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for sharing your fantastic experience. We're delighted to hear that every step, from booking to arrival, exceeded your expectations and that our team was friendly and responsive. We value your feedback and look forward to providing you with stellar service again.

    Verified purchase

    Reviewed May 29, 2026

    I used Montway Auto Transport to deliver my 2025 Porsche Cayenne to Hilton Head Island, SC in January. Used them again to transport my vehicle back to my Porsche dealership in Clifton Park, NY in May. They did a super job & I highly recommend them. My Cayenne was safely transported. I was notified when the car would be picked up & delivered. The man was very polite & carefully loaded the car. I was very pleased with the service & plan to use them again in the future.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you so much for your fantastic feedback! We're delighted to hear that you had such a positive experience with us as we transported your Porsche Cayenne. We're especially pleased that our team provided timely updates and handled your vehicle with care. Your kind recommendation is greatly appreciated, and we look forward to assisting you with any future transport needs. Safe travels!

    Verified purchase
    Staff

    Reviewed May 29, 2026

    Incredibly smooth and professional once the driver was assigned. It took a couple more days than expected to get the driver assigned, however once the driver was assigned, it was a smooth & efficient cross-country delivery in around 24 hours from pickup to home delivery. This made up for the longer than expected driver assignment timeline.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for sharing your experience with us. We're delighted to know that your delivery was smooth and efficient once the driver was assigned. We appreciate your understanding regarding the initial delay in driver assignment. We aim to provide timely and seamless transport experiences and are glad this was redeemed with a successful quick delivery. Your feedback is precious, and we look forward to serving you again in the future.

    Verified purchase
    PricePunctuality & SpeedStaffTransparencyCommunication

    Reviewed May 29, 2026

    My whole experience start to finish was so easy with Montway! I was reluctant to ship my car from Florida to Colorado (because I have never shipped a car before and I was nervous about EVERYTHING). With Montway, I got a quick and easy quote online, timely pickup within a few days, and the driver communicated with me from start to finish. My driver was Rafael ** and he was excellent!!! So kind and communicative, and kept me updated every day. I would trust my family shipping their car with him in the future.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for choosing Montway! We're delighted to hear that your car shipment experience was seamless and communicative. We're thrilled that the assigned driver provided excellent service and kept you informed throughout. We appreciate your trust and look forward to the opportunity to assist you or your family in the future. Safe travels with your vehicle in Colorado!

    Verified purchase
    TechStaff

    Reviewed May 29, 2026

    It was easy to arrange the shipping and return of our vehicle to and from the Southwest for the winter. Both the Montway personnel and the carriers they contracted with for transporting our vehicle were professional and friendly. Always very responsive to any questions we had during the shipping process. Definitely will use them again next year for our "Snow Bird" trip to California and Arizona for the winter.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you so much for sharing your experience. We're delighted to hear that arranging your vehicle's transport to the Southwest was seamless and that our team was able to assist with your Snowbird journey. We appreciate your trust in our services and look forward to being part of your plans again next winter. Safe travels!

    Verified purchase
    Punctuality & Speed

    Reviewed May 29, 2026

    I was not happy with the Montway experience on the way down to Florida. My car was picked up from my house in a timely manner but it was 5 days late in getting to my condo in Florida. All told it was 9 days from the time my car was picked up at my house until it was delivered to my condo in Florida. On the way back everything went well and my car was waiting for me in Winthrop when we arrived home. I will give Montway one more try this winter as they have been very reliable in the 3 years we have used them.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for sharing your Montway experience. We apologize for the delay in sending your car to Florida but are glad the return trip went smoothly. We take your feedback seriously and strive to improve delivery timelines to prevent future issues. Your continued trust is deeply appreciated, and we're committed to ensuring a seamless experience for your winter transport. Thank you for choosing Montway over the years!

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed May 29, 2026

    Everything was on time and well done. Excellent communication. I will absolutely use them again. I would recommend them to anyone. Used several times never any damage. Price is fair.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you so much for sharing your kind words and for choosing us again and again. We're delighted to hear that our communication met your expectations, and your experiences have always been flawless and timely. We truly value your recommendation, and we're here to assist you anytime you need us. Cheers!

    Verified purchase
    Customer ServiceStaff

    Reviewed May 29, 2026

    We were new to this service but were so pleased with the outcome. We called on Monday, our car was picked up by solo carrier on Tuesday afternoon in Alabama and was delivered Wednesday noon in Wisconsin. The driver was careful in loading and securing our car. We are very pleased with this service.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you so much for the positive feedback. We're thrilled that our prompt and careful service met your expectations, and that the driver took great care in transporting your car. We appreciate you sharing your experience with us and look forward to serving you again in the future!

    Verified purchase
    Staff

    Reviewed May 29, 2026

    The initial driver was on time and very profession in loading and friendly. I was not told that my cars were going to another place to be moved to another transport vehicle. Also had a difficult time establishing where my cars were on the day of promised delivery. Again, a different driver and transport vehicle.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your review. We're pleased to hear the initial driver was prompt and professional. I apologize for the lack of communication regarding your vehicles being transferred to multiple transport vehicles and the difficulty in locating them on the delivery day. Transparency and smooth coordination during transit are priorities for us, and we'll work to improve these aspects. Your feedback is valuable, and please contact us if there is anything else we can be of assistance.

    Verified purchase
    Customer Service

    Reviewed May 29, 2026

    I was pleased with the communications and service provided. Very reliable!

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for sharing your positive experience! We're pleased to hear our communication and reliable service met your expectations. Your satisfaction is our biggest reward, and we look forward to serving you again in the future.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed May 29, 2026

    The transport of our Rav was a few days earlier than originally scheduled. The pick up of the Rav in Michigan and drop off our vehicle in Minnesota was prop and communication was good. The transport driver was careful loading and unloading the vehicle onto the transport trailer used and had good communication leading up to delivery on each end of the approximate 800 mile transport trip.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you so much for sharing your experience. We are delighted to hear that the transport of your Rav was smooth and communication was efficient throughout the journey. We're thrilled that our driver handled everything with care and provided punctual service beyond your expectations. We look forward to serving you again in the future!

    Verified purchase
    Customer ServiceCoverage

    Reviewed May 29, 2026

    The steering wheel of my car was damaged and can’t get a response from Montway about damages, even though I sent 3 emails, called few times and got no proper response. That steering wheel rash is very noticeable to touch and has been bugging me since I received the car. When I called regarding the damage they told me the interior of the vehicle is not covered which is concerning.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your feedback, and we apologize for your frustration and for any inconvenience. Our claims service team has provided you with details regarding your claim via email. Damages are never an expected part of auto shipping, but they can happen. We encourage all shippers to review our help documentation and to familiarize themselves with the Bill of Lading before shipping. For further information and/or clarification, please reach out to your coordinator.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed May 29, 2026

    The first driver had mechanical problems. I was not given good communication, and he was very late. He could not move the car and eventually had to abandon it. The second carrier was perfect. While this was not Montway's fault, I can't give it five stars. What was well worth noting though was that I was always able to reach Montway, and they were professional and helpful. This is what distinguishes them from the rest. I would use them again.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your feedback and for choosing Montway for your transport needs. We're grateful for your understanding during the initial challenges. It's heartening to hear that our team was consistently available and professional, ensuring a happy overall experience. We're committed to offering reliable service, and we're thrilled you'd consider using us again. If you need assistance in the future, we're here for you. Safe travels until then!

    Verified purchase
    Price

    Reviewed May 29, 2026

    Once we got the right pickup date all went smoothly. Car was delivered as we gave it to them, no issues at all. I was surprised that the cost had jumped but that was consistent among all shippers. Both the pick up time and the delivery time were just as requested!

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for sharing your positive experience with us. We’re delighted to hear that the pickup and delivery went smoothly and as scheduled. While pricing can fluctuate among carriers, we aim to provide competitive rates where possible. We're glad everything from first to last went well for you, and we look forward to the opportunity to assist with your vehicle shipping needs in the future.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed May 29, 2026

    It took a lot of phone calls on my part and back and forth with carriers/drivers that Montway assigned to get this done. First driver had an issue and could not pick up as scheduled, but didn't contact me to let me know. 2nd driver could not drive a manual transmission - after I had talked with the carrier and stressed that it was a manual vehicle and driver needed to be able to drive a stick. The carrier suggested my representative who was with the car drive it onto the trailer. When questioning the liability aspects of this, the carrier just laughed and kept saying "it will be fine." However if something goes wrong, the carrier would not be liable, I would. After contacting Montway AGAIN, they sent a 3rd driver. The 3rd driver was very communicative, was able to drive a manual transmission, and did a good job.

    Very frustrating that I had to spend that much time, deal with that much incompetence, a carrier who clearly did not care about the handling of my vehicle or whose responsibility any damage/injury it would be. I won't be using Montway again, and suggest that others use a different company. Deal directly with your carrier rather than a "broker" like Montway. It would be worth it to pay a little more to have it done right the first time. Montway offered no compensation and only backhanded apologies ("we apologize, BUT...").

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your feedback. Communication is a very important part of successful auto transport, and we are sorry we fell short in this department. We understand your concerns, and we appreciate you taking the time to let us know about your experience. This information will be escalated to our support team so they may review their procedures and improve our services.

    Verified purchase
    Punctuality & SpeedTimeliness

    Reviewed May 29, 2026

    Montway provided a quick and competitive estimate for my job. They provided a transporter very quickly. My vehicle was picked up the next day and delivered to the destination on the following day. Montway was easy to work with and very efficient. I would use them again.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for sharing your positive experience with us! We're delighted to hear that you found our service quick and efficient. Providing convenience and reliability is our goal, and it's wonderful to know we delivered for you. We appreciate your business and look forward to assisting you again in the future!

    Verified purchase
    Customer ServiceTechHonesty & Transparency

    Reviewed May 29, 2026

    The contracted company never went to the intermediate pickup point for final delivery.... When I called they claimed they went there and the car would not start and denied the pickup based on the car not running... I called the owners of the yard of the intermediate pick up point and they said the contracted company never arrived. Further, I asked them to try and start the car and it started without problem... A new contractor was assigned and delivered the cars without a problem... The original contractor was a liar. How about compensation for all the time I spent tracking down the lying contractor....

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for reaching out to us about your experience. We sincerely apologize for the behavior of this carrier. Our carrier compliance team has been notified of your comments, and they will address their actions with them directly. There will also be a note added to the carrier profile for future reference.

    Please understand this is the exception and not the norm. Montway has over 20,000 carriers in our network, and while these situations do occur, they are rare and are addressed immediately.

    Thank you again for reaching out, and we hope you’ll allow us to service your moving needs again in the future.

    Verified purchase
    TechPriceRates

    Reviewed May 29, 2026

    Price was incredibly high, did not purchase vehicle because cost of transport would eliminate any profit. It was a long trip, but still priced at close to $2.00 a mile. No indication that they could do any better. Aside from that, they have been decent to work with. Last trip could have avoided storage fees, but they did not put it out for acceptance for a couple days after contract.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for taking the time to rate us. Based on the information provided, we are not able to locate your order. We would like to learn more about your experience so that we can resolve your concerns. Please email us more details at feedback@montway.com. We look forward to speaking with you soon.

    Verified purchase
    Customer ServiceStaffTransparencyFollow-Through

    Reviewed May 29, 2026

    I had an excellent experience shipping my car from Hawaii all the way to my doorstep in Texas. The entire process was smooth, professional, and stress-free from start to finish. Communication was outstanding throughout the shipment, and I was kept updated every step of the way, which gave me peace of mind during such a long-distance transport. My vehicle arrived on time and in perfect condition, exactly as promised. The delivery team was courteous, careful, and made the final drop-off incredibly convenient. I truly appreciated the level of care and professionalism shown throughout the entire experience. I highly recommend this company to anyone needing vehicle transportation, especially for long-distance moves from Hawaii to the mainland. They exceeded my expectations, and I would absolutely use their services again in the future.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your kind words and comprehensive review. We're delighted to hear that your shipping experience from Hawaii to Texas was smooth and exceeded your expectations. Our team is committed to professional service and seamless communication, and it's gratifying to know this dedication ensured a stress-free process for you. We truly appreciate your recommendation and look forward to assisting with any future transportation needs.

    Verified purchase
    Staff

    Reviewed May 29, 2026

    I'm very happy with the service. I will be using them to transport automobiles again very soon. They provide a great service and I have used them many times with always good results. I plan in booking again in the next few days. Everyone I spoke with was friendly and helpful.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you so much for sharing your positive experience with us. We're delighted to hear that you've enjoyed our service multiple times and look forward to assisting you with your next booking. Our team is committed to providing friendly and reliable service every step of the way. We truly appreciate your continued trust in us and are excited to work with you again soon!

    Verified purchase
    Customer ServicePriceStaffRatesTimeliness

    Reviewed May 29, 2026

    I needed the car from my father and had to get it shipped from Ohio to South Carolina. We went with Montway because they were the ones who were able to do it the quickest amount of time. It was an easy call. I just said I needed the car transferred from Ohio to South Carolina, and they said they could do it the next day, and they did. The driver was very friendly and helpful as well. Price was comparable to everybody else as well. I would recommend them.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you so much for your kind words. We're delighted to hear that Montway provided a speedy and seamless experience in transporting your car. It's incredibly rewarding to know that our reliable service and friendly driver added to your satisfaction. We appreciate your recommendation and look forward to assisting you with any future needs!

    Verified purchase
    Staff

    Reviewed May 29, 2026

    We had driven the car from Florida to New York and didn't wanna do that again. We set up the transport with Montway and were concerned that the car would get scratches. The rep assured us that they do this all the time and it would be fine. The pick-up point was Palm Beach, and the driver that picked up the car noticed we hadn't taken off something from the car and pointed it out. They told us the transport could take anywhere from three to five days, and it took three days. The car arrived safely. We had a good experience with Montway. Everyone was very professional and helpful.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for choosing Montway for your vehicle transport. We're delighted to hear that you experienced a smooth and professional process from start to finish. It’s wonderful to know that our driver and reps could alleviate your concerns about the safety of your vehicle. We appreciate you sharing your positive journey and look forward to assisting you in the future.

    Verified purchase
    Customer ServiceTechPriceStaffRates

    Reviewed May 28, 2026

    I was relocated for work across the country. I put out a BCC email to about 10 different providers, and there were a couple that were within the price range. Then I went back to Montway, and I asked them if they could be at a certain price and they said, yes. Setting up the move was a seamless process. I didn't have to upload anything. I was very clear about the car, the year or the make, and the model. They came to my house, picked it up, and then took it to my house in Texas. The driver wasn't the sharpest tool in the shed, but he got the job done. The car arrived pretty much the same as it left.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for sharing your experience with us. We’re glad to hear the setup for transporting your car with Montway was seamless and met your expectations in terms of price. We appreciate your feedback about the driver as well. Your insights are valuable, and we’re always striving to improve. We're thrilled your car arrived as expected and appreciate your business!

    Verified purchase

    Reviewed May 28, 2026

    It was a seamless transaction with Montway and I'd recommend them. They did everything that they said they would do. I was happy with it. The delivery of my vehicle went pretty good as well. They gave me an estimate of when it would arrive, and the guy was there. He offloaded the vehicle, and it was the same condition as it was when they picked it up. I'm satisfied with my experience.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you so much for your feedback. We're delighted to hear about your positive experience with Montway Auto Transport. It's wonderful that everything went as promised and that your vehicle arrived in the same condition as when it was picked up. Your recommendation means the world to us, and we're thrilled to have met your expectations. If you need assistance in the future, please don't hesitate to reach out.

    Verified purchase
    PricePunctuality & SpeedStaffRates

    Reviewed May 27, 2026

    I contacted a couple of other brokers before deciding on Montway. They had good reviews and when I talked to somebody there, they were able to line up a transport carrier very quickly. The whole experience was very good when I set up the transport with the rep. I went from Virginia to Texas, and the quote stayed the same and the vehicle was undamaged. The pricing was a little higher, but they got it done right away, which was what I was looking for.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for choosing Montway. We're delighted to hear you had a positive experience with our team! It's wonderful to know the transport from Virginia to Texas met your expectations and that our quick coordination ensured the vehicle's safe arrival. We appreciate your business and will be here for future transport needs.

    Verified purchase
    Customer ServiceStaff

    Reviewed May 27, 2026

    I was doing some book comparisons and looking at some reviews, and decided to go with Montway. It was my first time using any kind of service like this. So, at the beginning, I wasn't sure how things worked. So, I had to talk to them a couple of times to get an idea of the process. But once that was clear, everything went smoothly. The customer service was good and the driver was great.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for choosing Montway for your transport. We're glad to hear that once the process was clarified, everything went smoothly, and you found our service and driver satisfactory. It's wonderful to know our team was able to assist you effectively. We appreciate your kind feedback and look forward to serving you again in the future.

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed May 26, 2026

    I put out three bids, and Montway was the first to respond. My experience with them was easy. I put down the deposit, and they came, picked up the car, and boom, next thing I know, there it was. The driver was really friendly as well. I would definitely recommend them to a friend. Their price was reasonable as well.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you so much for your kind words and for sharing your positive experience with Montway Auto Transport. We're thrilled to hear that the process was convenient for you and that everything went smoothly, from the quick response to the friendly service from the driver. Offering reasonable pricing is a priority for us too, and your recommendation means a lot. We appreciate your trust and look forward to assisting you or your friends in the future.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed May 26, 2026

    Montway's customer service is good. There was a lot of miscommunication on scheduling, and they hooked us up with an earlier date, but it was not workable. When it came down to executing on a Friday, they said, "Oh, we're going to be there Thursday day of," and it was impossible. That stuff was clunky. My daughter felt a lot of pressure from the drivers to, "Fine, let's get going." It was unprofessional, but that may be due to the nature of transporting across the country. At the end, it was pushy and not practical.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for sharing your experience. We're glad you were initially satisfied with our customer service, but we regret that scheduling and communication fell short of your expectations. We understand the impact of these disruptions and apologize for any added stress your daughter experienced. We'll work to address these processes with urgency to ensure heightened communication in the future. If there's anything else we can assist you with, please let us know. We value your feedback and are committed to improvement.

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    Reviewed May 25, 2026

    Terrible decision on my part. They are a brokerage based company. They do not deliver the cars themselves. They pass them on to a unreliable company. I will not use or endorse the company again.

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    Response from Montway Auto Transport

    Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand your frustration regarding the issues described.

    Please note that Montway Auto Transport operates as a broker, as clearly outlined on our website, in our documentation, and throughout the booking process. This means we arrange transportation through a network of vetted and insured motor carriers rather than operating our own fleet of trucks. This model allows us to provide nationwide coverage and flexibility for our customers, though pickup and delivery logistics ultimately depend on the assigned carrier’s equipment and accessibility.

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    Reviewed May 25, 2026

    I needed to ship a Ford Mach-E for about 1,200 miles from Fort Worth to Tallahassee, Florida. I did an internet search and it looked like Montway had a large network. Their prices were also competitive. They offered both open and closed transport, and I did the enclosed. They initially said somebody was coming out to pick up the vehicle on a Friday, which was the next day after I had booked. But they canceled, because they said that my vehicle wouldn't fit in their trailer. Then I didn't hear back for a day or two and I started getting a little worried. But they sent me something that Sunday saying that somebody was coming out to pick it up that Monday, and somebody actually did. So, there really was no harm, no foul. Overall, Montway was good and they did their job. The price seemed like a lot of money, but it was really quite affordable compared to other companies. So, I haven't had real complaints.

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    Response from Montway Auto Transport

    Thank you for sharing your experience with Montway Auto Transport. We're glad everything came together smoothly after the initial delay. We appreciate your understanding and are delighted you found our pricing competitive and the service to your satisfaction. Your feedback is valuable for us to continually improve. Looking forward to serving you again in the future!

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    Reviewed May 25, 2026

    My son recommended Montway, and I used them to ship a Subaru Crosstrek for 1,200 miles for about $1,600. It was the most I ever paid to ship the car. Somebody else picked it up, and we met them out on the street. Montway was good. The only thing I didn't like was the price.

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    Response from Montway Auto Transport

    Thank you for choosing Montway based on your son's recommendation; we're delighted to hear about your mostly positive experience. We understand sending the Subaru can be pricey, and pricing is often reliant on various logistical variables. We strive to provide accurate and fair quotes while ensuring high-quality service. We appreciate your feedback and look forward to the opportunity to serve you again in the future.

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    Reviewed May 24, 2026

    I had a good experience with Montway Auto Transport. It's easy to recognize poor service, but sometimes we put aside the time to recognize good service. We had a last-minute move, my son, from Los Angeles to Detroit. Vacillating whether or not to have him drive the car, we finally decided to ship it. We did a little research online and Montway came back with some good reviews and good comments. We had a couple contacts with them. They were very forward and arranged to pick up and deliver the car. Both were on time, if not a little early, and there were no issues.

    Sometimes, too much customer service is more time-consuming for some than necessary, but Montway was well above and beyond any expectation of the follow-up. Their tracking system and their backend for their software was quite informative. So, I have no complaints about that. We were informed, regardless of whether I spoke to them. The customer service was good.

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    Response from Montway Auto Transport

    Thank you for sharing your positive experience! We're delighted to hear that Montway Auto Transport was able to exceed your expectations, particularly concerning the prompt and efficient handling of your son's vehicle transport from Los Angeles to Detroit. We strive to make the transport process seamless, and we're proud that our customer service and tracking systems supported you well. Your acknowledgment reassures us we're on the right track. We look forward to accommodating your future transport needs with equally satisfying service.

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    Reviewed May 24, 2026

    I used Montway to transport my car from our winter location to another location. Their rep was very good and their price was competitive. It was also accurate. But the transport took a very long time. It took a full week. I requested a guaranteed pickup date, and they picked it up on that day like they guaranteed, but they were not able to get a transporter to deliver it all the way. The car got to within a couple hundred miles of our destination and it sat there for almost a week waiting to get somebody to transport it to us. I was not satisfied with that part. They don't guarantee when it'll get there, but that was a little disappointing. It was so close but still far. We had it done once and it didn't take quite like that. Other than that, everything with Montway was great. They have always been very prompt at answering my calls.

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    Response from Montway Auto Transport

    Thank you for sharing your experience. We appreciate your kind words about our representative and competitive pricing. While we're glad the pick-up proceeded as planned, we regret the delay in final delivery and know how frustrating it must have been. We apologize for any inconvenience caused. Your feedback helps us improve, and we're committed to enhancing our services. We appreciate your business and hope to better serve you in the future.

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    Reviewed May 23, 2026

    I purchased a new car from a dealer in Illinois right on the other side of Chicago, and I hired Montway to pick the car up and bring it to Marlboro, Maryland. I was given pictures from a dealership of them picking it up and putting it on their flatbed before the transport. I gave them directions on where I wanted them to deliver the vehicle. They delivered it within one hour of our pre-scheduled projected time frame the next day. And at that point, I paid them the balance of what was due at the time. The whole transport was 800-some dollars but the company that was orchestrating this took their fee off the top of 300-some dollars. Then, I paid the actual transporter $500 on the spot.

    There was no damage to the vehicle during transport. It was a brand-new car, so I had extra insurance just in case, but there were no problems. The driver delivered the vehicle, and I paid upon delivery. Everything went smoothly. I thought it was going to be on a bigger truck, like one of these huge double-decker auto transports. But it was a single-decker. It's no big deal. Montway was very professional and the customer service was very good. I viewed three other transporters that were operating out of that region of the country and their pricing was very competitive.

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    Response from Montway Auto Transport

    Thank you for sharing your positive experience with us, and we're thrilled to hear Montway Auto Transport met your expectations! We're pleased to know our team handled your car delivery smoothly and within the agreed timeframe. Providing professional and competitive service is our aim, and it's rewarding to receive your appreciation of that. We hope Montway has earned your return patronage, and we are eager to assist with any future car transport needs.

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    Reviewed May 23, 2026

    Montway was prompt. The price was good though it went from $1,190 and some to $1,529 within a month and a half. But they told me the quote was good for 15, 30 days and it may change again. I also figured it was ‘cause gas prices went up. Other than that, it was good. I am glad that I paid for it because they took good care of my vehicle. I was also expecting for the delivery a couple of days later but they ended up coming in earlier. I would recommend Montway.

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    Response from Montway Auto Transport

    Thank you so much for your thoughtful feedback. We're delighted to hear that you were pleased with our service and that we were able to deliver your vehicle ahead of schedule. Your understanding regarding the pricing, impacted by external factors, is highly appreciated. We value your recommendation and are grateful for your trust in Montway.

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    Reviewed May 22, 2026

    Not only did Montway find timely transportation, even though the first committal canceled last minute, and get vehicle transported on time, but they also backed up their promises. And the shipper they brokered Kazakh LLC, also came through as promised.

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    Response from Montway Auto Transport

    Thank you for sharing your positive experience with Montway. We're delighted to have met your expectations despite unexpected changes, and to know both Montway and Kazakh LLC delivered on our promises. Your feedback is much appreciated and reinforces our commitment to reliable service. We look forward to assisting you with any future transportation needs.

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    Reviewed May 22, 2026

    Montway could not a find a carrier within 6 days of the preferred pick-up date. Also, I was forced to agree to a $500 increase but still, they were unable to secure a carrier. After 6 days, I cancelled and was forced to make alternative plans. It was a miserable experience, waiting on hold and more waiting, and NO CARRIER! If I could, I would rate them -5 stars. I would never recommend Montway based on this experience.

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    Response from Montway Auto Transport

    Thank you for sharing your experience. I'm sorry to hear that we did not meet your expectations. Transparency is very important to us. Due to the complex nature of auto logistics, we are unable to guarantee any specific dates for our flex shipping options. We provide complete shipping details on our website https://www.montway.com. This information is also included in our quote and booking emails. For shippers with load restrictions, we would ask that they please inquire about our expedited service solutions. In regards to the additional amount that was asked from you and the true price guarantee that we offer, as stated on our website, the price is valid for 30 days after the booking. In order to accommodate the changing market, sometimes we have to present other options. There are instances where this price may need some adjusting depending on supply and demand. When a load is posted, and a driver offers to take it, but for a higher rate, Montway will always pass that offer on to our customers and leave the option in their hands. It is important to note that our customers are never forced to accept the offered option - you are more than welcome to continue searching for a driver who will complete the shipment based on the originally quoted price.

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    Reviewed May 22, 2026

    I had a really good experience with Montway's representatives. Their quote was very reasonable, too. The pick up and delivery went smoothly. And it was on time as well.

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    Response from Montway Auto Transport

    Thank you so much for sharing your positive experience with us. We're delighted to hear that our representatives provided excellent service and that the pick-up and delivery went smoothly and on time. We appreciate your business and hope to assist you again in the future. Cheers!

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    Reviewed May 22, 2026

    I was relocating from Tennessee to Florida. And I needed a transport for my classic '71 convertible, Chevelle. Montway had great ratings. And I had used them before to transport a 1966 convertible Lincoln I had from Oklahoma to Tennessee. My car was beautiful when they left. And it was beautiful when they dropped it off. They were fair. The number was great. People came in $400 or $500 higher than them sometimes. And another thing, each time I used them, they came a day or so sooner than what was projected, which worked out for me in both cases. I didn't have to rearrange my life at all for either pickup. The driver was also great at communication. He let me know when he made it. Then he let me know when he was heading, and when he was about to pull up and drop the car off.

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    Response from Montway Auto Transport

    Thank you for your wonderful review! We're thrilled to hear that we were able to transport your classic '71 Chevy Chevelle and Lincoln convertible smoothly. Delivering a reliable service at a competitive price and ahead of schedule is what we strive for. The communication with your driver was effortless, and we’re glad it suited your timing needs. We look forward to serving you again in the future.

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    Reviewed May 21, 2026

    0 stars if I could give them. We booked auto transport with Montway back in March for a quoted price of $1,069 for our 2017 Subaru Crosstrek from Texas to California. We planned our entire cross-country move around this reservation and pickup window. Then, during the actual pickup week, the price suddenly increased to $1,309 — over $240 higher than the confirmed quote we originally agreed to.

    To make matters worse, the company changed the payment structure and began discussing COD balances and additional charges that were never clearly communicated at booking. We spent hours trying to get straight answers from customer service, and every conversation felt inconsistent. One representative would say one thing, another would say something different. We repeatedly had to explain the same situation over and over.

    The most frustrating part was the complete lack of urgency and transparency. We were on the final day of our pickup window with no assigned carrier, no timeline, and no meaningful updates. We explained multiple times that we had no backup transportation plan and were relocating states with our family, yet we kept receiving vague scripted responses like ‘we are working on it’ and ‘we hope to have an update soon.’ Customer service acknowledged they had not even charged the deposit yet because no carrier had been assigned, despite us being told throughout the process that things were moving forward. We asked reasonable questions about refunds, timing, and pricing changes and never received clear accountability or solutions.

    Moving across the country is stressful enough without a transport company adding uncertainty, last-minute price increases, and poor communication. We chose this company because of their reputation, but our experience has been incredibly disappointing and unreliable. I would strongly caution anyone considering using this company — especially if you are depending on them during a time-sensitive move.

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    Response from Montway Auto Transport

    Thank you for sharing your experience. I'm sorry to hear that we did not meet your expectations. Transparency is very important to us. Due to the complex nature of auto logistics, we are unable to guarantee any specific dates for our flex shipping options. All dates provided are estimates and are subject to change at a moment's notice due to weather, traffic, and other various factors.

    We provide complete shipping details on our website at https://www.montway.com. This information is also included in our quote and booking emails. For shippers with load restrictions, we would ask that they please inquire about our expedited service solutions.

    If you have any questions, please contact us at feedback@montway.com. We are happy to help in any way we can.

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    Reviewed May 21, 2026

    I went online and did a bunch of research, looked at a lot of reviews, and Montway was hands-down the winner on reviews and just looks like a quality company. So, I decided to go with them. I was nervous because I had never used a transport company before. I was not in the same state that the vehicle was in. I'm across the country. I was going to be there in that state for a three-day period and I wanted to be there when the car was picked up. And they offered a service where, for not very much more money, they could guarantee a pickup date for me. For me, that was huge because I wanted to be there when the car was picked up.

    However, I assumed that I would get a notice a little bit ahead of time, letting me know which driver was assigned to pick my car up. But after figuring out how this works, that they don't assign the vehicle or the driver until pretty close to the date. That was okay, but at first, I was like, "Oh, no. I haven't heard anything.” But the communication was good. As soon as they assigned a driver, I got plenty of emails and text messages letting me know who was picking it up, where it was in the whole process, and where it was going. That was cool. Then the driver himself was awesome. He let me know what time he was going to be in the area, called me that morning, and said, "I'm 30 minutes out." Everything went nicely and smoothly. There were no hidden fees as well. It was exactly what they had advertised. I'm happy with the whole process with Montway.

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    Response from Montway Auto Transport

    Thank you for sharing your detailed experience with Montway Auto Transport. We're thrilled that our guaranteed pickup service fit your schedule seamlessly and that our team kept you informed at each step. It's wonderful to know that everything from communication to execution went smoothly, with no hidden fees involved. Customer satisfaction is key, and your trust in us is highly valued. We look forward to having the opportunity to assist you again in the future!

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    Reviewed May 21, 2026

    My experience with Montway was good. The reps were helpful and answered my questions. They kept in contact with me while they had my vehicle. It was delivered in a timely manner as well.

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    Response from Montway Auto Transport

    Thank you for sharing your experience with us. We're delighted to hear that you found our reps helpful and appreciated the timely delivery of your vehicle. We're committed to keeping our customers informed and hope to assist you again in the future!

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    Reviewed May 18, 2026

    I have been a customer of Montway for a few years and have been very happy with my experience.. This year's transport from Florida to RI is the exception. My car was delayed a week getting to RI because a driver could not be found who was going to RI in my timeframe. The driver who picked up my car never mentioned he was going to NJ. I made many calls to Montway's customer service (waiting periods were exceptionally long) but no one had an explanation (until the very last, extremely helpful customer service representative) explained the difficulty with the lack of a driver.

    I would not have had a problem with the delay if someone had explained to me at the very beginning of the transport. I had taken a few days medication with me on the plane, but I had to pay out of pocket for the unplanned days replacement, I would have planned and brought additional medication with me, if I had been aware of the possible delay. I left a text/email with A.J. **, which he never responded to. I am unhappy with the lack of communication.

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    Response from Montway Auto Transport

    Thank you for your candid feedback. We regret the communication lapses regarding your transport experience with us, especially after having a history of satisfaction. Your call-outs are very important, as they help highlight areas for our improvement. We'll make efforts to be more transparent and proactive in future correspondence, and are committed to honing our communications.

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    Reviewed May 15, 2026

    I've used different transport companies in the past and Montway came up when I was searching. I was satisfied with the customer service rep when I inquired about the service. The quote seemed reasonable and the final cost was what they quoted. I had the new vehicle I bought transported about 1,000 miles and it took just a couple of days. Everything was satisfactory.

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    Response from Montway Auto Transport

    Thank you for your feedback. We're thrilled to hear you had a satisfactory experience with Montway Auto Transport and that our service met your expectations. It’s great to know that the quote was accurate and your vehicle arrived promptly. We appreciate your business and look forward to serving you again in the future. Safe travels with your new vehicle!

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    Customer ServiceStaff

    Reviewed May 14, 2026

    I needed my vehicle moved from one state to another. I was told by my daughter that Montway was who the military used and they were very satisfactory. I used them and they did exactly what they said. I'd recommend them. Both the communication with Montway and the communication with the truck driver went very well and they kept me in touch with what was going on.

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    Response from Montway Auto Transport

    Thank you for sharing your experience. We're delighted that both our service and communication met your expectations. It's wonderful to know you found the process satisfactory and would recommend us. We appreciate your trust and look forward to being of service in the future.

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    Customer ServicePricePunctuality & SpeedRefunds & PayoutsStaffRatesHonesty & Transparency

    Reviewed May 13, 2026

    Montway Auto Transport helped. The cost is competitive, and you can, at all times, reach somebody. Also, they were responsive. We had an issue where the driver's hauler broke down. But it was confusion about which company it was because he worked for multiple people. There was a bit of confusion on one of our trips, and the car got there 10 days later, which meant we needed to pay for a rental car. That's the only thing they weren't very responsive about. Other than that, they let us know what was going on. They are good about giving the direct contact, and the driver let us know what was going on once we called because we could see he was stuck in Providence. The vehicle is in perfect condition, but they were very good about it. We used them again to drive back. Overall, a decent and honest company. Compare them with somebody else to give yourself a sense of pricing.

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    Response from Montway Auto Transport

    Thank you for your comprehensive feedback on your experience with Montway Auto Transport. We're delighted to hear you value our competitive pricing, reachability, and responsiveness. We apologize for the confusion that occurred and any inconvenience regarding the rental car situation. Your understanding is appreciated, as our primary goal is to maintain all clients fully informed. We're grateful to have retained your trust for subsequent transports, and we'll strive to avoid similar hiccups in the future.

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    Reviewed May 12, 2026

    Montway was recommended by a friend and I shipped an Acura RDX based on that referral. After I went online and used Montway’s app or website to get a quote, I kept getting texts and emails from five different people and it was confusing. I was hoping the first person I talked to was who I would stay with, but until I signed the deal, I kept getting a ton of messages. I drove an extra five miles to help the driver load the car, which made it easier for him. But the delivery was not what Montway advertises as door-to-door. I understand some streets are probably not conducive to a semi, but I felt that I got forced into flexing his way. He knew the location but he wanted an easy parking spot close to the freeway. So, I arranged pickup at a fire department driveway so I could walk to it.

    When the vehicle was delivered, it physically looked the same, but I noticed something underneath the car and planned to take it to a mechanic. I was not sure if something may have happened during transport. Communication was probably the hardest part, but their pricing was competitive. The quote stayed the same at the end of the transport as what I was originally quoted, although I paid a couple of hundred more bucks so I could get the car on a specific day because I was moving. When you're in a position where you don't have a lot of leeway, you have to do what you have to do.

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    Response from Montway Auto Transport

    Thank you for sharing your experience, and for choosing Montway based on your friend's recommendation. We apologize for any communication confusion during the process and the inconvenience of not being a door-to-door delivery. Your feedback is valuable in helping us improve our services. We're pleased you found our pricing competitive, and we appreciate your openness.

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    Staff

    Reviewed May 11, 2026

    It was absolutely horrible experience. It was a nightmare which I never thought. I thought literally my car would be stolen. The company had no idea the driver they assign to me was totally irresponsible. They kept asking me my personal life matter why I was transporting my car whether I am selling or buying some other car. It was so creepy.

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    Response from Montway Auto Transport

    We regret to learn about the issues you encountered and appreciate you bringing them to our attention. Your feedback is valuable, and we are committed to addressing your concerns. This matter has been escalated to our team for a thorough review of your shipment. A member of our team will be in contact with you to discuss this further.

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    Reviewed May 11, 2026

    We went from Florida to Colorado and it was the first time I ever used a broker for an auto transport. I saw Montway in a magazine saying that they're one of the two or three reliable brokers to use, and my experience was surprisingly good. The driver was excellent. I found out last week that if someone's an AARP member, they get a 10% discount. They did not tell me about that, but the next time I use them, I'm going to sure mention it.

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    Response from Montway Auto Transport

    Thank you for sharing your experience with us. We are delighted to hear that Montway Auto Transport was able to meet your expectations. It's great that the transportation process was smooth and that our driver delivered exceptional service. We apologize for not notifying you about the AARP discount, and we appreciate your feedback. We hope to offer you even more comprehensive service on your next move. Safe travels!

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    Reviewed May 10, 2026

    The process was smooth from the initial quote to final delivery. When an emergency came up over the weekend before pickup, customer service responded quickly and professionally, which I appreciated. After dispatch, communication stayed clear and consistent, and the driver arrived on time and handled delivery professionally. My vehicle arrived in perfect condition. Montway Auto Transportation was reliable from start to finish. I’m very pleased with the service and would use them again.

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    Response from Montway Auto Transport

    Thank you for your feedback. We're delighted to hear about your smooth and positive experience with Montway Auto Transportation. From responsive customer service during your weekend emergency to the professional delivery, it's great to know that we met your expectations. We appreciate your trust in us and look forward to assisting you with any future transport needs.

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    Reviewed May 10, 2026

    I made a cold call to somebody at Montway Auto Transport. They were so accommodating. I signed up that night. I got a call the next day, and right off the bat, I was engaged. It was an A+ experience. I knew I was gonna write an email. I never did. The conversations I had were very good. Montway farmed the job out to somebody else who did the transportation who were good. They contacted the seller in Arizona. They contacted me. They took a picture of the car when it was on the trailer, so I could release the money. They said they would be here in seven days. They showed up almost three days early. And they drove right to the house, which is great. Those things are huge. The plan was to meet at a local Home Depot, because it was easier right off the highway. But the person ended up driving right to the house.

    I had one complaint, but I called Montway. They were apologetic and good about it. When everything solidified, the next day, I got a call from somebody to be, “We're just going over everything.” I filled out the information that the vehicle was modified. He asked, “What's the modification?” I said, “The Jeep has a two-inch lift.” He said because it was modified, I had to pay an extra 300 bucks because they get a separate vehicle. I said, “No, no, no, you're misunderstanding. It's a two-inch lift. It's no taller than a minivan. It’s a small jeep. It's not modified.” “That's what you have to do.” I said, “I'm not paying all that money for nothing. Why don't I just pay for the top level?” It was an extra 200 bucks to be on the top level. That way, they don't have to worry about the modification. He said, “You can't do that. Because it's been modified, you have to be charged the 299, and then you could do the top level on top of that.” It was ridiculous.

    I talked to somebody the day before. They said this is the price and that was it. They knew the vehicle. If you're telling me the modification based on the inches in height, I understand. I was so unhappy. I said, “This is the second time I'm going through this. The first company didn't work out. Can you call your supervisor?” He said something to me, which was rude. I came back with, "I'm gonna cancel my reservation, and I'm gonna redo it. I'm just not gonna put that it was modified, so I don't have to deal with this upselling kind of thing." He said, “You do that. I'll make a note making sure that you can't do that.” That was a poor experience.

    I emailed somebody from Montway that I talked to originally. They gave me a call. And when I told him about it, they were all apologetic. They said, “We’ll put you on the top for free. We won't charge anything. We apologize about it.” I said I didn't want anything for free. It was not about the money. It's about the fact that this person upsold me for something I didn't need. I'm not a 90-year-old lady. He was just getting that extra dough. I don't know what the reason for that was, but it was evident.

    I said, “I'll get a measuring tape and tell you how tall.” He was adamant about the fact that it's modified, that he needs to get a different truck. He probably does it to everybody to say, “Well, we have this.” And people would say, “We're 90% there. Fine, whatever. Let's just close this.” It's easy to do this at the 11th hour, because people just want it done. But the supervisor was fantastic. He said he would talk to the person. I was very unhappy with that person who tried to get me to do something that I shouldn't have been doing. It was a significant amount of money. Besides that, it was wonderful.

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    Response from Montway Auto Transport

    Thank you for sharing your detailed feedback. We're glad most of your experience was positive, especially with the efficient delivery. We apologize for the issues regarding modifications and charges encountered; that's not the standard we aim for. We appreciate you bringing this to our attention and are committed to addressing this internally to ensure improvement. Your satisfaction matters too; please feel free to reach out if you need further assistance. Thank you for choosing Montway Auto Transport!

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    Staff

    Reviewed May 9, 2026

    I searched online and it looked like Montway had good reviews. Dealing with the rep who set up the transport was seamless throughout the whole process and the vehicle arrived in good condition. The transport was perfect.

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    Response from Montway Auto Transport

    Thank you for choosing Montway and for sharing your experience. We're thrilled to hear that the process was seamless and your vehicle arrived in excellent condition. We appreciate your trust in us and look forward to assisting with any future transportation needs.

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    Customer ServiceSales & MarketingPrice

    Reviewed May 8, 2026

    Navigating all the offers and ads for auto transport was terrifying and confusing. I took the chance and used Montway and I couldn't be happier. They stayed in constant communication. They picked up my truck when they said they would and delivered it safely with no issues. No up charges, no games, no problems.

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    Response from Montway Auto Transport

    Thank you for sharing your experience with Montway Auto Transport. We're thrilled to hear you had a seamless process from start to finish. It's great to know that our communication, timely service, and straightforward pricing all met your expectations. We appreciate your trust and look forward to assisting with any future auto transport endeavors!

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    Punctuality & Speed

    Reviewed May 8, 2026

    Great service, clear, fast, efficient. I used Montway multiple times to ship my car back and forth between CA and MD and have had no issues. I would definitely used them again. They picked up my car nearby and delivered it to where I am staying. No problems.

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    Response from Montway Auto Transport

    Thank you for your positive review! We're delighted to hear about your consistent and hassle-free experience with Montway. It's great that we could facilitate seamless and prompt car shipments for you between California and Maryland. Your willingness to work with us again truly means a lot. Should you need assistance in the future, please reach out.

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    Customer ServicePrice

    Reviewed May 8, 2026

    I set up my move mostly online. I spoke with one person briefly, but most of it was done online. The confirmation to move forward with them was a phone call. It was a very easy transaction. Also, the quote was very reasonable. There was a possibility that I would drive the vehicle myself, because I thought it would be much more than what it was. But when I got the quote, there was no question in my mind that I would ship my vehicle with them because it was very reasonable. My wife was more involved with the pick-up. We had someone that we work with at the condominium handle the delivery. But there were no issues with it.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your kind words! We're delighted to hear that the online setup process and reasonable quote led to an easy experience for moving your vehicle with us. It's great to know that the pick-up and delivery went smoothly without issues. We appreciate your trust in our service and look forward to assisting you again in the future.

    Verified purchase
    PriceRatesTransparency

    Reviewed May 7, 2026

    Montway provided an auto transport for one of our vehicles. They were transparent and kept in touch with us all the way. Our car reached its destination on time and with no problems. Their pricing was realistic as opposed to other companies offering very low rates that made me uncomfortable.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for taking the time to share your experience with Montway Auto Transport. We're delighted to hear that our transparency and communication met your expectations and that your car arrived on time without any issues. Realistic and honest pricing is central to our offerings, and it’s great to know it made you comfortable choosing us over significantly lower options elsewhere. We appreciate your trust and hope to assist you in future auto transport endeavors!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed May 7, 2026

    Our scheduled pick-up was on-time pick and the delivery was announced with sufficient time for the recipient to come and accept delivery. The vehicle had no damage and driver was friendly and professional. Will use again if needed.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for sharing your experience with us. We're delighted to hear that the scheduling and delivery met your expectations and that you felt confident in the professionalism of our driver. We look forward to serving you again should the need arise!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed May 7, 2026

    Done as scheduled , good communication. Rep on the phone explained to me that the other quotes were BS. I checked other quotes. He was correct! They all upped their quote by a lot when I contacted them and then added tax. Montway was exactly what they quoted.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for choosing Montway! We're pleased to hear our pricing and service communication matched your expectations and differed positively from other quotes. We aim to ensure honest and competitive quoting. Your feedback encourages us to maintain transparency for all customers. Should you need our services again, we'd be happy to assist!

    Verified purchase
    Customer ServiceStaffTransparencyCommunication

    Reviewed May 7, 2026

    I had a great experience with Montway Auto Transport. My vehicle arrived safely and in good condition. The driver was very kind, professional, and kept me updated during the delivery process. Even though there were some delays at first, the team continued to communicate with me and made sure my vehicle was delivered safely. I appreciate the customer service and the care taken with my Jeep. Thank you for the good service!

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for sharing your positive experience with Montway Auto Transport. We're delighted to know your vehicle received good care and arrived safely. Though initial delays occurred, we're pleased our team communicated effectively throughout. We appreciate your kind words about our customer service and the effort from our driver. It was a pleasure serving you, and we’re grateful for your trust in Montway. We look forward to assisting you again in the future on similar provisions! Safe travels with your Jeep!

    Verified purchase
    PriceStaffRates

    Reviewed May 7, 2026

    I used Montway about five years ago when I bought a car from Vancouver and they did a good job. This time, they did another good job. I tracked the progress all the way from LA and the car got here in Texas on time. There was no damage and the price was reasonable. Plus, the people were very professional. I'll use Montway again if I have to.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for choosing Montway again! We're thrilled to know you had another positive experience with our service. Our commitment to providing safe, timely, and professional delivery is our top priority. We appreciate your loyalty and look forward to assisting you with future transports. Safe travels!

    Verified purchase
    PriceStaffRates

    Reviewed May 6, 2026

    These people were very efficient. The price is incredible. Can’t beat it. The service was amazing. My vehicle got delivered in a timely fashion without blemish. Thank you guys. I’d certainly recommend them for any vehicle transport concerns you may have.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you so much for your kind words. We're thrilled to hear that our efficient service, as well as our competitive pricing, met your expectations. Your recommendation is invaluable to us. We appreciate your support and look forward to assisting you with any future vehicle transport needs. Cheers!

    Verified purchase
    Online & AppTransparency

    Reviewed May 6, 2026

    I shipped a car from Portland to Salt Lake City and Montway was a great partner. Their online forms and updates were updated regularly and I never had to question where my car was at. Highly recommend using and would use them again.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your glowing review! We're delighted to hear that our online forms and consistent updates made your car shipping experience smooth and reliable. We appreciate your recommendation and look forward to working with you again in the future. Safe travels from all of us at Montway!

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    Montway Auto Transport Company Information

    Social media:
    Company Name:
    Montway Auto Transport
    Company Type:
    Private
    Year Founded:
    2008
    Address:
    425 N. Martingale Road, Ste. 550
    City:
    Schaumburg
    State/Province:
    IL
    Postal Code:
    60173
    Country:
    United States
    Website:
    www.montway.com

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