Montway Auto Transport Reviews

Everything seemed legit until the carrier company came to pick up the car. They wouldn't provide an ID and when I talked to them, they sounded like from Eastern Europe descent. This made me think they were there to steal my car not transport it. Upon requesting a refund, Montway charged me $250. I think this charge of $250 is their primary business. They do not intend to ship any cars.

I needed to ship my kid's car back across the country. It was from Florida to California. I used Montway. The vehicle got there a little earlier than expected. The original quote and the final cost of the service were the same.

Years ago, I was buying and selling old cars. A friend of mine told me about Montway and I've used them ever since. I've only had an issue once, but it wasn't a big issue and I will continue using them. I like the quality of the people who come here to pick it up. They're very informative. Recently, they picked up a vehicle for me in Hernando, Florida, then they dropped off in North Carolina. A couple times I wasn't satisfied with the price they gave me, but this last time the price was reasonable. The one before that, they charged me $1,000 and it upset me. But I needed it done. For the recent transport, they picked it up the next day after I called. The driver came in here with a three-car hauler and there's enough room where I live, so he just went up around the cul-de-sac and didn't have to back up enough and back out. He was excellent. If you want a good and reliable source, and you want it done right and in a timely manner, Montway is the one to call.

I've used Montway for three years and running, and I've had enough experience with the company and how they operate. I am very well satisfied with it. I needed to move temporarily to another residential location and the quote was a little higher than I expected. But we've experienced some expensive times. It's expensive, but given what’s involved, it’s a fair cost. I had Montway transport my vehicle 1,500 miles and it took only about three days. It was done very fast this time. It took longer on other occasions, and that’s fine. Dealing with the driver was very easy, clear and good.

Montway did an outstanding job getting my car to where I needed it to, from the start to point A to point B. The car came, got loaded and arrived in good condition. The guy who delivered my car was outstanding. He was very flexible and tried to get it straight to me so we didn't have to meet somewhere like a parking lot. So, he did a great job all the way to the execution.

Ronald and Cathy, my sister-in-law, used Montway to transfer their vehicle and they told me that it was a good company. I decided to use it for mine and the cost was very reasonable. The driver was very mannerly and professional when he first came to pick the car up. The vehicle arrived while I wasn't there but it was in good shape.

I would recommend Montway Auto Transport. When I had the service, it was good. Everybody was accurate. They took care of the car good. And they always let me know where the vehicle was. The first one was from New York to Chicago. It was supposed to be four days. They wanted to get there ahead of time. But I'm not gonna be there until a certain day, which I originally told them. They said, “Yeah. Okay. No problem.” So, they work with me. The car came exactly two and a half hours after I arrived in Chicago. That worked out perfectly. Also, the drivers are reliable. They take care of your car very good. When they picked up the car in California, I left two set of keys and they forgot them. The people over there mailed it to me in two days. That was good.

I moved from Florida to Seattle and I used Montway two times there. When I was searching on Google, they came first. I also liked the price. Then I moved from there to California then back to Florida, and I used Montway again. Their customer service has been good and every time that they delivered, it was as expected. However, sometimes they call last minute to say they can pick up that day. If they can work on a pick-up time and date, and make it more precise, that would be great. Other than that, it was overall good experience and I would definitely recommend them.

We were moving from Houston to Florida, and we only wanted to drive one car. We had used Montway before when we were snowbirds from Florida and they did a good job, so we went with them again. The pickup went great. The driver pulled into our development and came right in front of our house. He stopped two doors down where there wasn’t congestion and everything went fine. He was communicative and it was good dealing with him. The vehicle arrived in great condition just as we put it on the truck. It was a little dirtier but that’s okay. Montway’s price was very competitive and there was good communication. I felt safe giving Montway my car and I would recommend them.

I used Montway for transport between Florida and New York. During pickup, we had to come up with an alternative for the truck, but everything worked out fine. The driver was efficient. He called me to let me know where he was and what time he would be here. I've used Montway for about five years and they're on time, and the reps are reasonable. The price has risen quite a bit, but at least you can count on them. They’re good about meeting the dates.

I ship cars overseas and I’ve worked with Montway more than once and all those times, I got very good service. I've been using Montway Auto Transport for eight years to ship antique cars and motorcycles. I had a problem with one driver but it was resolved. Sometimes, I need to move to a better price but when I choose Montway, everything is okay.

Terrible communication. Does not respect scheduled days. Could not answer any question about pick up because they're not the carrier. This is a middle man service. Wish I could give 0 stars. I needed to verify if the driver was able to drive down my street for pick up, if not, I needed more notice to schedule someone to assist for drop off. They could not answer until the carrier was assigned and once the carrier is assigned there is no way to cancel cleanly without owing these scammers money. I got a simple text with the driver's number. No additional information, no times, no dates, no emails. I had to reach out to the driver to get all of this information. I requested at least 48 hours notice. I have the support chat transcript confirming it. Found out through the driver after I called them myself that the car will be picked up the next day. This company does not care about the customer at all. They are a middle man only.

It took 10 days for a three-day trip. My car got put on a trailer, which looked like it should be in a junkyard. It got as far as Pittsburgh, and the brakes had to be replaced. It sat three days in Pittsburgh, then it went down to some place in New Jersey, and sat seven more days in New Jersey. Then they finally got the car to me. The lack of communication was incredible. Every time I called, nobody could give me an answer. I was extremely disappointed. Montway is also getting expensive. I got quotes from competitors for $750. Montway's was $1,300. But I decided I would go with Montway because I’ve used them before and generally speaking, they were fine. The big problem is Montway is a broker so you don’t know who the driver is. The driver couldn’t speak a word of English. But other than that, he did an incredible job.

They promise you the world, and then everybody collapse in the end. They made you on hold, on hold, on hold for a week. Everybody wants to get the money from you, and then they start looking for a truck, and then nothing happens. So, I canceled with them, and then I called another company in Jersey. One car, they picked it up and delivered it. The second one, they could not. So, I have to cancel and get somebody else. I shipped with Montway a few times, and they was good. But this time, one of the shipping I don't get lucky. So, I was a little disappointed with this.

I used Montway a couple of years ago and I’m used to the process, which was why I decided to use them again. The transport is for the same vehicle and distance. It was always to Hawaii or back from Hawaii. The process was easy and the transport went smoothly. The quote changed a little bit and was more expensive at the end. But the price is reasonable. The vehicle arrived in good condition. It was the same as when we shipped it off. I’d recommend Montway.

We were moving across the country, and so I needed to ship a car. I used Montway when we moved across the country last time. They're the only people I use. Communication with them was really easy. I just gave them the information regarding my car and my ideal window for pick-up, and they gave me a quote and got it scheduled.

A friend recommended Montway, and I used them to have a car transported from Florida to New York. Their rep was great. Everything was very smooth. Unfortunately, the quote did change. It was a lot higher than last year, but that’s okay.

I needed a transport because I was staying in New Jersey for three months. I wanted my own car here and I chose Montway just through a Google search. I used them last year too. I didn't have any issues the first time that I used them. So, I've used them three times now. Some drivers are more flexible than others, so some will come closer to your house. With my last pickup, they came a block away from my house because it was a two-lane highway, and they were able to pull over to the side. This driver dropping the car off came a block to my house and dropped it off like on a state road. But last year, the guy refused to get that close to the house. So, I had to drive 20 minutes. He said, “Oh, I can't get my truck over there,” which he can because we build houses on the island, and big trucks come over. So, it depends on the individual driver and company. You don't get a choice as to who your driver or company is. But the drivers were all fine.

I've used Montway before. They were recommended by a friend and she'd been very happy with them. Once a year, we usually move from Arizona out to Washington. Their reps were all very good. I called back the same guy that I dealt with last year when I wanted to arrange the transport. They gave me a window that I had to be available. It wasn't so much being available as it had to be picked up by a certain date. Dennis was our driver and he was excellent. The car arrived in perfect condition. Montway is competitive with other carriers. Their price ia a tiny bit higher. But it was worth it. I would highly recommend it. It was so convenient, especially to be able to put suitcases and stuff in the car and not have to take them on the plane, to get stuff moved cross country.

My daughter needed a car and we had one, and I was shipping it to her. A friend of mine used Montway and he usually does a lot of research so I trusted that he liked the company. It worked for him. So, I went with them. Setting up the transport and the communication went well. I was surprised that it was easy. I didn't have any date and I wasn't in any hurry. They said it might take a few days but the next day, they had a person available to do it.

I got a place in Florida I go back and forth to, and I got my car shipped there. I did the quote online first to see what the price would be. After that, either Montway contacted me or I contacted them. When I originally chose them, I went online and googled the car transports and they popped up. They had good reviews. I used them and it was very successful, so I've used them every time since then. The transport would be scheduled to take four days, and sometimes I need an extra day, and they seemed to accommodate well. The driver couldn't pick up on my street because a big tractor-trailer has a problem there. So, I meet them a couple of miles away in a big open area that I designate. And the same in Florida.

We go from Chicago to Austin, Texas, during winter and summer. I got quotes from several transport companies, and Montway was one of the few companies that kept their price and also hit the pick-up and delivery dates. Their customer service was very good. They were able to answer my questions and keep me informed about where my car was and when it was gonna be delivered. I've tried services before. And they come in with a quote and don't hit a number. But with Montway, each time, they've done the service for the price they quoted and also been very easy to deal with as far as the dates go.

Everything is good with Montway. They always help me a lot. They give a good cost, and they are available. It takes a short time to transport the car, I don't wait too long, and my cars come the way they are. I recommended others to use Montway.

I saw on the Nextdoor that some people had a good experience with Montway. I went with them, and my experience was good as well. The rep was pretty helpful with whatever question I had, and the quote was good compared to the other companies. The pick-up was in Virginia on the day that they scheduled and the drop-off was in Los Angeles, which was earlier than I expected. It took 7 days and I got a text message from the driver. Everything went well and I would recommend Montway.

Montway has reasonable price, and I've had a good experience for delivering my car on time and in a good condition. I tried a different carrier one time from California, and then they damaged my car. The driver did not let me know until they dropped it off and went away. After I looked at the pictures, and I found out that they had damaged my car without telling me. So, I just sticked with Montway because I've never had an issue with Montway. Almost every single time I try Montway, I like the representatives. They are very reasonable, respectful, and nice people.

Montway Auto Transport was meant to transport my vehicle from California to Georgia. After the transport company’s agent took my car, I requested to cancel the order. They informed me that they would cancel it, but I needed to retrieve the car from their agent in California. I collected my vehicle and paid $100 in cash. When I asked them to refund me the $1500 transportation fee, they gave me back $1250 and withheld $250 as a cancellation fee. I requested either the return of the $100 or the $250 cancellation fee, but they have stopped responding to my emails.

I have good friends that recommended Montway. We always transport a car from Minnesota to Florida, and Florida back to Minnesota. We have two properties. So, we transport one car for each season. Setting up the transport is easy. I've worked with other transportation companies, but working with Montway is so much easier. In the past, it's always been a regional carrier where they do one route. You have to find somebody that goes from Florida to Minnesota and that's a particular carrier. With Montway, they can provide you a route anywhere because they work with independent carriers. But then it's all automated, so it's very easy to schedule.

Montway always does a great job and they're usually right on the money. I went with them recently when I bought a vehicle that needed to be transported. Setting up the transport was super easy. I’ve done a few and during the pick up on one of them, they had a big truck. The driver parked off to the side and they walked into the house to grab the car. I'd tell others to use Montway. I do it all the time.

We’ve used Montway for eight different cars. The customer service was great for all of them. It was much better towards the end, but one time was not good. I had a brand new, white Corvette that I was transporting from Maryland to Arizona. When it got loaded onto the truck, it got loaded underneath a service truck. When it got to Arizona, from the middle of the roof, all the way down the hood and the windshield, it was covered with oil. No one did anything to resolve it. They had pictures of it. I brought it immediately to a car wash place, and they said, "This is oil. We can't get this out. You're gonna have to get it professionally detailed.” I constantly got the runaround, and my friend who had a body shop was able to get 90% of it out. But I constantly got the runaround.

I used Montway twice. I liked the price. The customer service was good. I was fine with the quote that they gave me. It was good and very accurate.