Montway Auto Transport Reviews
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About Montway Auto Transport
Montway Auto Transport is a nationwide company offering fast and reliable vehicle and motorcycle moving services. The company ships more than 250,000 vehicles annually and offers efficient auto transportation backed by years of experience across the entire United States, including Alaska and Hawaii. Montway provides services for both individuals and businesses. Shipments are closely monitored to ensure the highest level of safety and support. Insurance coverage is included in the price of shipping, and no upfront payment is required.
- No upfront payments
- 24/7 sales and support
- Free insurance coverage
- Services all 50 states
- 30-day locked-in price with TruePrice Guarantee
- Must contact for tracking info
- Terminal-to-terminal transport not offered
Montway Auto Transport Reviews
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Reviewed June 3, 2026
I asked ChatGPT for the best company from Clemson to New York, and I listened to ChatGPT. They compared the rates for me, and they did everything and Montway was the number one rated. My experience with their rep was good. The drivers were great as well. It went smoothly. I had to wait to get a date until the last minute, but it happened. Everything worked out. I was very satisfied.
Thank you for choosing Montway and for sharing your experience. We're delighted to hear everything went smoothly, from the assistance of our representative to the professionalism of our drivers. Hearing feedback like yours reassures us, and we aim to always provide satisfaction. We appreciate your business and are here to assist you anytime!
Reviewed June 2, 2026
I was extremely satisfied that I chose Montway Auto Transport. They kept me updated from the moment they picked up my vehicle until they delivered it. I would definitely use them again and highly recommend them.
Thank you for your enthusiastic review! We're delighted to know you were pleased with the updates and smooth service from Montway Auto Transport from pickup to delivery. We're grateful for your recommendation and would be thrilled to assist with your future transportation needs. Safe travels!
Reviewed June 2, 2026
I needed the car, a Ford Escape, to come to Reno for an auto trade-in. I shipped it through Montway and the representative on the phone was fine. The experience was smooth. The guy who dropped off the car was fantastic as well. He was very polite and professional. The drop off was quick and easy. However, I was under the impression the car would be here as soon as it was picked up. I asked for it to be an immediate pick-up so I paid extra for it. That was on a Thursday.
Because it was immediate pick-up, they were picking up Friday and I presumed since it was an eight-hour drive, they were driving when they picked it up. Instead, they waited until Sunday night to bring it up, so I didn't get the car until Monday. I didn't know I wasn't gonna get it that quick, and I wish I would have had the information upfront. I was bummed out with that because I paid extra but I still had to wait four or five days. The service was good quality, but it lacked information about timeline. Also, the cost was a little expensive for a 350-mile distance.
Thank you for sharing your experience with us. We're pleased to hear that the car arrival process and professionalism of our driver were satisfactory. We apologize for the timeline miscommunication that caused inconvenience during your auto shipment. Rest assured, your feedback is valuable, and we're working on ways to ensure dependencies like timelines are accurately conveyed and managed onward. Your service insights support improvements valuable to our commitment. We look forward to serving you again in the future.
Reviewed June 2, 2026
My son is in the military and got stationed in Fayetteville, North Carolina. I needed to send him his car and I decided on Montway because they took credit cards. Everybody else wanted me to give them cash at the end and my son had to give them cash. And I've heard horror stories about them wanting more money at the end. We had started to deal with a different company, and they lied and gave us different quotes. But Montway was 100% accurate and the price was competitive. I was impressed with them.
Montway was great, almost to the point where I was thinking it couldn’t be this easy. I appreciate that the driver communicated with me directly instead of making me go through Montway. He called and showed up when he said he was going to. He did a good job. My son said that when he met the driver, he called beforehand, set a time, was on time and was good about it. He went out of his way to make sure that we're comfortable with him. I always hear that people are never on time, but the driver was hours early. He was supposed to get there in the evening, and he got there early in the afternoon.
Thank you for your feedback! We're delighted to hear that you found our services trustworthy and transparent. Ensuring a hassle-free and prompt delivery, along with direct communication from our driver, is what sets us apart. We are pleased to hear that your son's car transport experience was seamless. It's wonderful to know we exceeded your expectations, and we look forward to serving you again whenever needed. Safe travels to your son, and thanks for choosing Montway!
Reviewed June 1, 2026
Driver was a good communicator and answered the phone whenever I called him. Delivered on time as promised. I will use this company again. I worried something world go wrong, but to my surprise, everything about this delivery was perfect. Please keep this driver!
Thank you for sharing your experience. We're delighted to know that you found the communication with your driver helpful and the delivery timely. We're thrilled everything went smoothly and look forward to serving you again in the future.
Reviewed June 1, 2026
2 weeks have passed since I placed my order. My car has not been picked up yet. I used the service in the past with no issues. Not sure what happened this time. I just know I won't be using the service again.
Thank you for sharing your experience. I'm sorry to hear that we did not meet your expectations. Transparency is very important to us. Due to the complex nature of auto logistics, we are unable to guarantee any specific dates for our flex shipping options. All dates provided are estimates and are subject to change at a moment's notice due to weather, traffic, and other various factors.
We provide complete shipping details on our website at https://www.montway.com. This information is also included in our quote and booking emails. For shippers with load restrictions, we would ask that they please inquire about our expedited service solutions.
Reviewed June 1, 2026
I was told that this would be door to door delivery at pickup and drop off. This was not the case. At pickup, driver required us to drive short distance to meet off highway because he told us he couldn't get trailer into neighborhood. Inconvenient but doable, so we met him to load vehicle at a McDonald's parking lot off of highway near pickup location.
However, at delivery driver required us to drive 50 minutes into the city for same reason! Said he couldn't get trailer into neighborhood. When I complained and questioned this he said it was because of the size of his trailer. I asked if he could at least get to a highway that was somewhat near to me that didn't require me driving almost an hour into city during rush hour. He said no and that it wasn't possible. Not only this, he also called me back after I had already left work and was in route to meet him and said if I couldn't get there in 45 minutes he wouldn't be able to wait and that he would have to have me meet him another day (after I already left work and was in route to meet him). Horrible! I was rushing, with no notice, driving almost an hour into the city during rush hour to pick up a vehicle I was told would be delivered to my door. Never again!
Hello Sarah. We apologize for the inconvenience. Drivers do their best to pick up and deliver as close to your locations as possible. There are many factors, both physically and legally, that can prevent drivers from accessing certain areas. These include but are not limited to narrow streets, low-hanging trees, speed bumps, tight turns, etc.
We do understand the inconvenience of having to meet the driver. So we prepare all customers ahead of time by providing them with complete details of the services upfront. Please see our website at https://www.montway.com/door-to-door-auto-transport for more information.
Reviewed June 1, 2026
The driver was terrific. Pick up and drop off were done as promised. When he delivered the car it was pouring rain. The driver gave me his jacket while unloading the car, while he was in the pouring rain. He was very considerate. The whole experience was great. I have recommended your company several times.
Thank you for choosing us and for your wonderful feedback! We're delighted to hear that our driver's kindness and dedication left such a great impression during your rainy day delivery. We appreciate your recommendations and look forward to serving you again in the future!
Reviewed June 1, 2026
We were relocating from Texas to Indiana. The people who were taking our furniture mentioned Montway and said that they trusted them. We went with them and our experience with their rep was nice. He gave us a pretty reasonable price and time to pick it up, and the delivery time, and everything was pretty good. I want it on the 30th. And he was here on the 30th, bright and early, and everything was smooth. The car was in great shape. Just like it was when we loaded it up on the truck. Everything was also done. There was no money exchanged between the driver and me. So, that helped out a lot, too. I would definitely recommend Montway to my friends.
Thank you for sharing your positive experience with us! We're glad you were pleased with the timely delivery and condition of your vehicle. It's rewarding to know we met your expectations throughout the move. We appreciate your trust and recommendation, and should you or your friends need assistance in the future, we're here to help!
Reviewed June 1, 2026
I needed to transport my car to Texas for some revisions to be made and when I spoke about it with one of the employees at the shop, he mentioned Montway. It took three and a half days to get down there, and almost nine to get back. Birdsong was the return company and when I looked it up, it appeared to be a one-person operation. I called and texted two times without a response as the voicemail was full. I was concerned since I was left in the dark. I contacted Montway and they contacted the guy with Birdsong, and the range for expected delivery was Monday to Thursday. And Montway texted me back to expect it on either Friday or Saturday. I got an email on Saturday saying the delivery would be between 6:00 and 8:00. At about 10 p.m., I got a phone call from the driver. He was going over to Syracuse to pick up another car, and then he finally dropped my car off about midnight.
It was out of Montway's hands. The Birdsong Express guy just took his time. But when the car was shipped down to Texas, the guy was there when he said he was gonna be, and was very polite and careful loading it onto the trailer. He was amazing. He dropped it off a little late with the garage down there, but that's okay. If I come into a small fortune again and get motivated to spend crazy money on another car, I would use Montway again. Getting the recommendation from the guy down at Armand’s shop was a big plus.
Thank you for sharing your detailed experience. We're glad the initial transport to Texas met your expectations, though we apologize for the communication difficulties with Birdsong Express on the return. It’s reassuring to hear our team assisted promptly once contacted. We'll continue to work with partner carriers to enhance communication and timing. We appreciate your openness to using our service again. Safe travels with any future adventures!
Reviewed May 31, 2026
I had a Toyota Highlander shipped 3,000 miles, coast to coast. This year, with the fuel prices spiking, I shopped around, but I found out that Montway Auto Transport was very competitive. They went up a bit since March, even the last three months. But I shopped around, checked a couple of prices, and they were right on. The driver exceeded my expectations. I had it delivered to my sister's place. It was in a gated community. He got the vehicle inside the gate and brought it right to her condo, which amazed her and me. It's very good. For 10 times, Montway Auto Transport moved my car correctly. There's no damage to the vehicle. The vehicle was delivered the way it left. It was excellent service. The quote was the same as the final cost.
Thank you so much for your kind words. We're absolutely delighted to hear that Montway Auto Transport successfully delivered your vehicle as expected. It's fantastic to know the driver exceeded expectations and ensured smooth transport to your sister's community. We truly appreciate your loyalty and for choosing us for your car transportation needs. We're excited to serve you again in the future! Cheers!
Reviewed May 31, 2026
After booking with another company who then proceeded to default on our agreement, we contacted Montway. Our plane was leaving in 2 hours and they did not hesitate to make art for our vehicle. They were on time, respectful of our dilemma and very understanding. Would highly recommend them.
Thank you for your wonderful feedback! We're thrilled that Montway was able to promptly assist with your urgent request. It's great to know our team's timeliness and understanding made a difference. We sincerely appreciate your recommendation and look forward to possibly assisting you again in the future!
Reviewed May 31, 2026
I've used Montway once before, so I knew about them. The original pickup was Maryville, Tennessee and the drop-off was in Burleson, Texas, and the booking process was easy. I had to pick up both drivers, then they came back to the house and drove the cars to the trailer. They were both professional and courteous. I wanted to make sure that my vehicles arrived there when my wife was there to receive them. So, we had to change the schedule and delay the drop-off for a day. The price was adequate and the quote was very accurate. If you are shipping your vehicle for the first time, make sure to find someone reputable who has referrals from people who have used them before.
Thank you for sharing your positive experience with Montway Auto Transport. We're delighted to hear that our team provided courteous and professional service and that we could accommodate your scheduling needs effectively. We appreciate your recommendation for first-time shippers and your kind words about our accurate pricing. We're grateful for your continued trust in our services and look forward to assisting you with any future vehicle transport needs!
Reviewed May 30, 2026
Montway did a great job; no damage to vehicle. Driver was courteous and timely. Have used them several times and no issues. Have recommended them to friends. Will use them again in the future. Highly recommend them.
Thank you for your kind words and ongoing trust in Montway. We're thrilled to hear about your satisfactory experiences and appreciate your recommendations. Your continued support means a lot to us and reinforces our commitment to providing excellent service. We're looking forward to serving you again in the future!
Reviewed May 30, 2026
We had our car shipped from Florida to Connecticut in April. Overall a good experience, driver communicated with us, was professional and picked the car up close to us. Only, comment would be that delivery was not "door to door"... Pick up was approximately 30 minutes away at a rest area, would prefer it to be closer.
Thank you for your feedback! We're delighted to hear that you had an overall good experience with us, and we appreciate your kind words about the driver's professionalism and communication. Your input helps us enhance our service and is genuinely valued. Looking forward to serving you again in the future with greater convenience! Safe travels!
Reviewed May 30, 2026
Pick up on time, delivery on time, vehicle traveled well, no unexpected costs or issues. Pretty near ideal experience... particularly when conditions forced me to cancel my first pick up reservation and get a new reservation on very short notice. Driver was a good guy.
Thank you so much for sharing your feedback! We're delighted to hear about your seamless experience and are thrilled that our service met your expectations even under such tight scheduling constraints. Our drivers strive to provide excellent service to ensure customer satisfaction. We appreciate your kind words and look forward to serving you again in the future! Cheers!
Reviewed May 30, 2026
I was unhappy with the company you chose to transport my Jeep from Florida to Illinois (Asian Auto Sales). When you assigned them I questioned you because of their small size. You said you had used them "many" times with no issues. They were late for pickup and delivery and unprofessional. I will not accept them again if I do business with you.
We appreciate your feedback and sincerely apologize for the experience you had with our chosen carrier. We aim to ensure timely and professional service, and it's concerning to hear that wasn't met. Your frustration is understandable, and we're eager to rectify your concerns. Please reach out directly so we can address this situation and ensure better experiences in future engagements. Thank you for bringing this to our attention.
Reviewed May 30, 2026
Montway had the best reviews when I did a research online and their customer service people were excellent. I liked the fact that they transport cars all the time and their experience was important to me. The whole transport took about a week. They said the scheduled pickup and drop-off points were my house, and it was supposed to be door-to-door. But for the pickup and drop-off, I had to wait for a long time for them and I had to go pretty far away from my house. Then, the pickup was over an hour away and that was really rough. They said that they had issues with their vehicle, so it had to be that way.
If anyone is considering using Montway, I would advise them to be really communicative with the carrier. They are a little bit more difficult to talk to because a lot of these guys don't really speak English very well and you just have to really be on top of it. Also, I put an AirTag tracker in my car so I could see where it was, and it was really comforting to know where it was going. Also, they try to get the vehicle as close as to you as they can for your convenience. They kept telling me that there was going to be a delay if they had to go any closer because they were having some difficulties with the vehicle. The price was a little steep but you get what you pay for. All in all, it was a pretty good experience. I got my car within the timeframe that they said, and there were no scratches on it. Everything that was packed in there came back unscathed and that's the important thing.
Thank you for sharing your detailed experience and feedback. We're delighted you found our customer service excellent and appreciated the safe delivery of your car. We apologize for the inconvenience regarding the pickup logistics and are thankful for your understanding of the situation. Your proactive communication tips and our endeavor to bring convenience despite challenges are noteworthy. We continuously aim to enhance our services and appreciate your suggestions for using AirTag trackers. Looking forward to better service interactions in the future.
Reviewed May 30, 2026
Montway was extremely professional and everything was on time. They gave me a good price as well and kept me always informed of what was going on. However, the experience was very chaotic and nerve-racking because of the company Montway contracted to deliver my car. They could not find my car and had no idea who I was. They cost me a few years of my life.
The car was supposed to be delivered on the 23rd which was my daughter's birthday. It was her birthday present. But the car did not arrive there on the 23rd. I kept calling the dispatch in Spokane, Washington. They closed their office at 4:00 PM, and I could not reach them. I called Montway. They called them then they called me back and told me they were not answering. When I got ahold of them, they did not know the make and model of the car and where it was coming from. When I confirmed it's a Toyota Camry and it was coming from Kansas, they said they didn't have it on the schedule. I am a really very calm and nice person till I yelled at this guy in Spokane. The car was delivered the next day after that.
We appreciate your feedback and are sorry to hear about the delivery mishap, especially given your plan for your daughter's birthday. While we're pleased with the initial stages of your experience, the confusion with the contracted company at delivery was below our standard. Rest assured, we value all feedback as it guides improvements. Please reach out if there are any lingering issues to resolve—we’re dedicated to assisting you.
Reviewed May 29, 2026
Everything was fine, everyone I spoke to was polite and nice to speak to. I was given a price that suited me and so I decided to go for it, so far so good. the pick up was okay, then some time after he texted that he was not able to deliver at the time promised, that was not acceptable, but it worked out that the receiver got sick and had to go home, so she was able to be there when the driver got there. I was satisfied.... Here comes the big stink, when I checked my account lo and behold, an additional $50.00 added to my bill that no one can give me a plausible explanation to. In my mind that constitutes dishonesty. Not ever using you again! Word of mouth goes a long way and my mouth will go the distance. You asked, I answered.
Thank you for sharing your experience. I'm glad to hear our team was courteous and provided a suitable quote. I apologize for the delivery issue and the unexpected charge. This isn't reflective of our standards. After further investigating your order, we have submitted a refund for the additional charge of $50 that was not properly discussed. We value your trust and aim to deliver clearer, more satisfying service. Your feedback helps us improve and is deeply appreciated.
Reviewed May 29, 2026
A good timely job. Car was well cared for. Only problem is that the delivery was not to my house (where it had been picked up before). The trailer was too big for going up my street, so I had to drive 25 minutes away to meet the delivery. That is not good.
Thank you for your feedback. We're glad to hear your car was well cared for. We apologize for the inconvenience of the delivery location due to the trailer's size. We aim to make our services as convenient as possible and will look for ways to improve for future cases. Your satisfaction is important to us, and we appreciate your insights. If you have any more details to share, please let us know.
Reviewed May 29, 2026
They guaranteed pick up same day but my car was in their garage 30 minutes far from my house for one whole week before any movement. I was stressed cause there was no news about my vehicle for so long.
Hello, thank you for choosing Montway for your car shipping solution. I'm sorry to hear that the services did not meet your expectations. In logistics, your vehicle may be transferred between multiple trucks and terminals. This is standard for all logistics fields to optimize routes. The vehicle is inspected at all points of the shipment to ensure safety.
Transparency is important to us, so we include this information in your booking email. I would be happy to discuss this further and encourage you to contact me at feedback@montway.com.
Reviewed May 29, 2026
The Driver & Care he took was amazing. Communication was excellent thru the entire process. Price was fair and I know I would use again especially if it was same driver. The timing stayed on track and was actually earlier on the pickup and drop off which was good.
Thank you for sharing your experience! We're delighted to hear that our driver provided excellent care and timely service, and that the communication met your expectations. It's great to know you found the price fair, and we'd be thrilled to serve you again in the future. Your satisfaction is important to us and we look forward to transporting more for you soon.
Reviewed May 29, 2026
Car was delivered quickly, 1500 miles in about a week from sign up to delivery, price was very reasonable. Approx $1,800. Car was very dirty inside and out, driver who did not speak good english said he had to pull out to get another car out in a duststorm. My almost new 800 mile Black Hellcat Jailbreak was filthy top to bottom. 10-14 days after delivery I get a call from guy named Chris asking about the balance I gave the driver in cash at time of delivery in 100 bills. No findy, are you sure you gave driver the money. Yeah, I'm sure delivery was COD cash. Car was not dented or scratched but filthy from top to bottom. The disappearing money was also troublesome.
Hello and thank you for reaching out. Enclosed shipping is a great option to keep a vehicle safe from road hazards or harsh weather; however, it will not keep a vehicle free from dust and dirt. Large trailers sometimes have an open bottom, which will allow dust particles or road grime to get inside the trailer and settle on a vehicle. We often see the same dirt in smaller enclosed trailers. They are not airtight, thus allowing dust particles to seep inside, or the interior lining material may even shed while the trailer vibrates and bounces during the trip.
I've looked over the delivery pictures and see nothing out of the ordinary with an enclosed shipment. Please keep in mind for future shipments that the vehicle may arrive with some dust and dirt, but it is far superior protection over an open haul of the same distance.
Reviewed May 29, 2026
Unfortunately it took our car 9 days to ship (then 2 days shipping) with very little communication. Also, I had to text both carriers, both ways on my own to get any idea of when they were arriving, where to meet them, and all the pickup/dropoff details. Very stressful experience all around and frustrating for the premium price I paid.
Thank you for your thoughtful feedback. We apologize for the stress and lack of communication you experienced during your shipment. Your insights are invaluable, and we're committed to improving. When these unexpected delays happen, it shouldn't compromise the level of communication and service you expect from us. Please reach out directly if you'd like to discuss your experience further. We appreciate your patronage and are determined to enhance our services moving forward.
Reviewed May 29, 2026
I was happy with the service of the contract pickup and delivery drivers, and the car was delivered when promised, and in good shape. One area needing improvement is customer communication with the Montway representatives. They were not very proactive in their communications about pickup and delivery timing, and were slow to get back to me when I had questions about timing and other details of the pickup and delivery.
Thank you for your valuable feedback! We're delighted the car arrived safely and as promised. Meanwhile, we appreciate your insights regarding communication with our representatives, and supporting proactive communication is something we'll certainly focus on improving. Your input helps us refine our processes for a better experience in the future. We look forward to serving you again with enhanced service levels.
Reviewed May 29, 2026
Terrific service by car carrier driver. Easy booking. Would recommend firms to others needing coast to coast service. Likely to use same service again in future. Would be of some help to new clients to describe limitations in pickup and delivery locations.
Thank you for sharing your experience. We're thrilled that you found the booking process easy and our service satisfactory. Your feedback about communication on pickup and delivery limitations is valuable to us. We aim to continuously enhance our services and appreciate your recommendation very much. Looking forward to serving you again in the future!
Reviewed May 29, 2026
While they were efficient, the car was delivered with terrible scratches on both sides of the car. I paid for insurance, but they said it had run out by the time I filed the claim. The transport service they outsourced never returned my calls and assumed no responsibility. So, basically my car was moved, but is now severely damaged and the whole thing will cost me three times as much as I originally paid to have it transported. I would not trust this company.
Thank you for your message. We’re sorry to hear about the concerns you reported upon delivery and understand how upsetting this situation is.
Montway Auto Transport is a licensed auto transport broker. Our role is to arrange transportation with a licensed and insured motor carrier; we do not physically transport vehicles. The carrier is responsible for the vehicle while it is in their care, custody, and control.
Per standard industry policy, any damage claims must be filed directly with the carrier. At the time of booking, Montway sends an email outlining the claims process, including documenting damage on the delivery Bill of Lading and submitting a written claim within the required timeframe. We recommend reviewing that email for next steps.
While Montway cannot assume liability or adjudicate claims, we can assist by providing carrier insurance details and helping facilitate communication where possible. If you have questions, please email us at claims@montway.com.
Reviewed May 29, 2026
The dispatch operator was courteous and informative when he answered my questions. The driver called me in advance on the date I had scheduled to tell me what time he expected to arrive to pick up my car. He arrived on time and was very courteous. After I checked the markings on the cab of the tractor trailer as I was instructed by the dispatcher, I handed him the key and watched as he carefully loaded my car onto the tractor. He arrived at the destination in Florida in three days. I texted in advance, the Florida contact information and it went smoothly upon his arrival. He parked my car in my assigned parking spot and handed the keys to my designee. Then several days later I boarded a flight to join my car.
This was my first time to transport my car anywhere and I am very happy with the outcome. I texted a “thank you” to the driver and he texted a thank you back to me for the information to facilitate a smooth delivery. I am very appreciative to Montway Auto Transport for the easy process to get my car to my new home even before I got there! I feel the price was really reasonable and affordable for my budget. Thank you Montway for being there for me when I needed you.
Thank you so much for your glowing review. We are thrilled to hear the transport went smoothly and the team's efforts met your expectations. Your experience showcases Montway's commitment to excellence with punctuality and clear communication. We're happy to have been part of your journey and appreciate your recognition of Montway's value and service. If you need assistance in the future, we're here to help!
Reviewed May 29, 2026
They were very professional and took good care of vehicle. Also called to let us know when there was no one there to let them pick up vehicle with getting upset about it. They took good care of our vehicle.
Thank you for your positive feedback! We're delighted to hear that our team handled your vehicle with care and professionalism. It's great to know they kept you informed when there was an issue with access and did so courteously. We appreciate your trust in our services and look forward to assisting you in the future if needed. Safe travels!
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