Monro Muffler

We were due to be in Virginia for our son to take care of something for his deployment, and then onto Florida, we instead were back at Monro at 7:15 am before the store opened at 7:30 am with the extra 2 QUARTS OF OIL we had to siphon out that was put in the car, instead of doing the job, all that was done was a new filter and 2 extra quarts of oil on top of the old oil. If we had taken our necessary trip we would have foamed the engine and our newly purchased vehicle destroyed.

After meeting with Brett the store manager who confirmed that this was the case, told us that he would have to fire the individual because the claim the oil was changed which it was not, at which time we asked the tech to not be fired instead use as a teaching moment. Brett promised that we would receive a FULL refund of the WHOLE JOB to the amount of over $700, 2-hours later on Saturday we finally had our vehicle back, because of fraudulent work done, a 7 hour delay to our trip, we missed being where we were needed.

Brett told us we would see the full amount credited within 3-days, he was dishonest however going back on his word (lesson learned always get it in writing), when a call was placed a week later after no refund, instead we were told that he did not have the authority to give us a credit, so dishonest, and that he could only refund the oil change, this was also NOT credited. After a dispute with our credit card company two calls to corporate and over a month and half later, finally a refund of only the oil change. We will never recommend Monro, however we will warn all we know what a fraud this company is, how dishonest Monro is and at all levels from the management right up to the corporate level who have no care for customer or customer service or the harm they cause.

Next day I turned on the car and the sound of the engine was loud. I drove it for approx 2 minutes and my car died. Went walking to the store and told them what happened. They informed me it's the valve cover and I should get AAA myself and they didn't care that I didn't have a car. Thursday 21st of July 2022 I took the valve cover and gasket so they put in on. Later that day I get a phone call by ALEX saying that my car now needs a engine timing and I should take it to another mechanic because they are incapable of doing it. My response was that they have to pay for the fix since they broke the engine in the first place., then asked to talk to the manager and I was told he was informed and didn't care.

Next day and after leaving a bad review I got a call from the manager named JOSH. Long story short he told me that it's the car's fault that the engine is ruined and he can't do anything for a loyal customer. After our conversation and understanding that MONRO ROCKY HILL DOESN'T CARE FOR THEIR CUSTOMERS. I had a mechanic check my car. The results was the engine was destroyed and also THE OIL LEAK WAS STILL HAPPENING. I called one last time trying to figure out what was their protocol for cases like mine and they said THEY DON'T HAVE A PROTOCOL IN CASE THEY MESS UP THEIR CUSTOMER'S CAR.

Labor cost is reasonable when compared to Dealership costs. However, Monro does find ways to squeeze more cash out of you even when the Manager says they have saved you money. I feel as if for every $100 I spend that somehow Monro adds another $20. The mechanics really don't get paid as much as you think and are expected to multi-task and work hard. Monro Muffler is not the best repair shop but they do get your vehicle fixed with average-quality parts.

The warranty only covers certain parts and never covers labor costs which is the ripoff point. Pay twice what the part originally cost so Monro never loses money when you return in a couple of years providing you still own the same vehicle that they worked on. Since most of us cannot afford to go to a dealership, Monro is not terrible but do not expect to get OEM - originally factory parts installed. If your vehicle is under the Manufacturer's or dealership's warranty, please go to the dealership so your warranty does not become voided. Yeah! We are always paying. Automobiles are the worst investment anyone can make.

The car was in way worse shape than it was, a very slight pull to right when I took it. They worked on it and test drive it twice before it was ok enough for them to say it's done. It's tighter now, no more bounce but still has a pull but now it's to the left. Sooo. Wth. At least they could have offered me a discount for my time considering the part was not that expensive as they charged me for it. I will be looking under it in the morning to make sure the tye rod is new or I will be filing a lawsuit claim. I don't recommend their services.

Mechanic tells me there is a rock stuck between the center engine mount and the car. $80 bucks and it's fixed. Monro tried to rip off a senior citizen. Here we are in the midst of a pandemic, everyone is short on cash, and my mother, 75, on a very fixed income, was almost ripped off by Monro. I called to complain and was told by Ethan to "Come down and complain to his face." STEER CLEAR IF YOU LIKE YOUR MONEY.