Monro Muffler Reviews

Very disappointed! I made an appointment at the Victor New York location. I got there ahead of my appointment time, intending to leave the vehicle and take a walk. When I checked in, he told me I would be better off leaving it until Monday, this was Saturday morning at the time. I live 40 minutes from the location so leaving the vehicle was not an option. I explained again I had an appointment. He said he realized that however, so did 20 more people, and they weren’t going be able to get to it. I will never use Monro again.

Had an appointment for an inspection. I left came back an hour later and the car hadn’t been touched. The tech was upfront with his heated lunch and the manager and another kid sitting down and I asked why hadn’t it been done? I had been gone an hour after a bunch of BS excuses I reluctantly made another appointment for today with a free inspection card to come back but quite frankly I’m afraid they’ll screw me like they did with the timing. Never again this place needs to reconstruction with management!!!!

DO NOT GO HERE! I went in for an oil change last year. They did not properly torque my oil filter and oil spilled all over my engine. It was found 11 months later when I brought my car into the dealership for my next oil change (which was significantly cheaper than what Monro charged me!). I contacted customer service to get a refund but they refused. I have filed a complaint with the Better Business Bureau.

If I could leave 0 stars, I would. DO NOT GO HERE! Mechanic negligence and incompetence caused extensive damage to my car. I brought my car in due to a visual leak. Picked up my car with the check engine light on (was not previously on) and the tech unable to figure out why/fix it. He advised me he lost a wrench in my engine compartment, which I thought was a joke until it flew out from my car on the highway almost hitting the person behind me. I was told they would do some 'research' on how to fix the check engine light that wouldn't go away. Upon out running errands, my car wouldn't start and I had it towed elsewhere because Monro wouldn't take accountability for their careless work and they were downright rude.

Have been dealing with this issues with our 2018 Dodge Durango for 6 weeks. Long story Short Monro stated that they would do everything in their power to rectify this situation with reimbursement of funds and nothing yet they reached out to my Wife on Friday 17 July and said they would have an answer within 24 to 48 hours and today is July 20th and nothing. Monro tire was the ones who could not fix our vehicle which kept putting us out of Money 4 times. This needs to be fix by them or further action will be in place.

Just awful. The manager there told me older staff no longer her so discounts gone. So brakes, rotors and calipers no longer 600. Try 1370. I'm like, "Huh." Well try 109 and a 128 both for new brake fluid. Please. Brake fluid is cheap. Oh and calipers charge me over 200 a piece. No senior discounts anymore. I won't be back.

Updated on 07/19/2026: It is now July 19th, nearly a month since I paid Monro $775.22 for a service I never received... Think twice before using them. And if you think twice and decide to use them, think twice again... Hm... I wonder what's going on with my money they are holding, interest being collected, and how many others are experiencing the same... This may be what the business is about, but I'm simply speculating. Nothing else seems to make sense. Who does this? Disgusted... Less than 1/16th of a star.

I can’t say enough about how pleased I am with the shop. The managers, the staff, the service is outstanding. I just had a water pump replaced. They were very thorough, even picked me up to get my car. When it was ready. It was ready the very next day. The shop will not disappoint.

I am so disgusted by not only Monro in Old Saybrook but corporate as well. Long story short, they kept "fixing" my O2 sensors but the problem still persisted. Turns out I needed a new cad, but they couldn't diagnose it properly so I paid all this money for 4 new sensors. On a recorded line I was promised a full refund by Liam the store manager. After calling repeatedly (recorded) I was told my refund should have already hit my account and was unsure why I hadn't received it yet. I continued to call and check in and it still was not processed.

Regarding store #180 in Albany. Excellent service. I had a flat tire and was hoping to have it plugged as opposed to getting a new tire. They did just that, showing me a video of the hole in the tire and the hissing sound it made. Quick service and very professional. I would recommend this store for auto service.

Do NOT use!!!! I wish I could give -0!!! I had front pads and rotors done on June 16, 2024. I also had front calipers done on December 26, 2024 had to have them redone today originally they were gonna cost $1200 but I had a fight with the guy because there’s less than 16,000 miles put on my car since August 16 and routers and brakes pads and calipers are supposed to last anywhere from 30 to 70 or 70 to 100,000 miles I drive 5 miles back-and-forth to work a day. There’s no reason why my brakes should be so bad! My brakes have been screeching ever since they did them in the summer of 2024 and every time I bring my car in for an oil change I asked them to check them.

THESE PEOPLE ARE SCAMMERS. DO NOT GO TO MONRO UNDER ANY CIRCUMSTANCES! From their in store employees to their corporate structure these people will go out of their way to try and scam you. If you try to call them they will put you on hold for about 10 minutes then hang up, or just hang up on you in general. Spent about a hour on the phone trying to speak to a manager and got the run around over and over and over. All this not to even mention how much they overcharge for regular services! It does not cost $500 an axle to do your brakes like the man on the phone told someone who called! Not only rude to me but condescending to other patrons while I was there. They will hold your keys hostage and force money out of you under duress. Only thing I should have done is called the cops to get my keys. Scammers through and through, DO NOT GO HERE!!!! EMPLOYEES TO CORPORATE THEY WILL TRY EVERYTHING TO SCAM YOU.

I went to get a muffler check because it was loud. I was told by Caleb the manager 54.00 just to look. I told him they don't charge for just looking a exhaust. He put my car on lift and it only needed resonator. He saw off muffler resonator and said he had to order parts. I ask why did you take everything apart you don't have parts. He said he ordered them so I was stuck. I couldn't even leave. It took 3 hours for parts. I was charged 599.00 for muffler and 399.00 resonator, 400.00 labor, my total 1400. He quoted around 800.00. Customer service no help. I will also report this to attorney general. I question manager, he said no mistake, corporate does that. Do not go there. Rip off

Don't ever take your car here. They don't even know how to fix mufflers little alone anything else. Go to jacks muffler. I took it there to get my muffler fixed and when I left it was louder than it was when I came in there and when I left they made sure I had an oil leak.

I had the worst experience ever. On August 5th, I called the Tire Choice In Castro Valley, California and inquired about the oil change and tire rotation. I told them that I have Volkswagen Passat, a European car that uses Euro full synthetic oil for diesel motors and wanted to know if they have that oil. They told me, they have oil, it would be $150 and the wait is about 45 minutes. After 5 hours, they put synthetic 0W20 oil and they even didn't rotate the tires even though that was advertised that is included in the oil change. From beginning of the process, the person at front desk, manager J. ** was condescending. So, on August 6th, I called Volkswagen Service, gave them my car information, and asked what type of oil this car needs. They told me that my car uses 5W30 or 5W40. After that I drove to Tire Choice and asked to talk to manager, J. ** and told him about the error.

Company is a joke. DM is a lousy leader hr department. Well when there's a real issue they ignore it. If anyone reads this taking your car there is a mistake. During calls they will tell us to take you for all your money, sell services that they dont actually do, like coolant flushes, brake flushes so on. Big scam, brakes pads and rotors lol 800 bucks, don't be dumb. Take it somewhere else. Give your business to the mom and pop shops not the corporate shit shows, no real techs or talent. Why would you want your car worked on by someone that doesn't know how to use a screw driver lol

I went to Munro brake service in Jenison, Michigan to get new brakes and rotors. I go I drop my car off. Everything seems OK. Later a guy calls and says, "Hey you need new calipers because they’re stuck," and I was confused. I said I didn’t have problems with my calipers before and he said, "Oh yeah," and "We’re gonna have to keep your car for 10 days for the part to come in," and I was shocked and said what the heck I’m not gonna do that. He also said it was gonna be around $1000 extra. I was like nope and he said, "Oh forget it. You don’t need new calipers. We just forgot to unclip this area." Sorry it was like when I said no way in heck I’m gonna pay within 30 seconds. They were perfectly fine then I get my car back. I go when I pay think everything‘s fine. He tells me. "Hey there’s some tar or stuff on your brakes. It’s gonna take a few days to wear off." I was like OK.

Please see photos. They were to change my rack and pinion. They said it would be done in one day, no problem. They tried to remove parts that should not have been removed causing frame damage to the vehicle that the dealership cannot repair. The vehicle is now totaled. They did not put the parts on that they removed correctly, shoved it outside and told me to Take the car to Ford. This is the result of Monro. They fixed my other car which broke at the same time and were very proud to drive that car while slap shifting the transmission 70 miles per hour on a busy highway. But nice guys they are, didn’t charge for the destroying my vehicle. I call their Claims Dept. and opened a claim. We will see how this plays out.

Would never have them do work again. Absolutely terrible company. Couldn't even put wipers on right. New wiper flew off on interstate then they told me no warranty on wipers. It was the first day I used the wipers.

Avoid this service center! After getting my tires rotated here, I had to pay an additional $85 to have them rebalanced elsewhere because the job wasn't done properly. To make matters worse, during my next oil change, the technician discovered that the oil filter had been over-tightened and they had installed the wrong filter—they used an FP6607 instead of the Honda-specified 7317. These kinds of careless mistakes can lead to serious issues. Very disappointing experience overall. I strongly recommend taking your vehicle elsewhere.

The experience I had on Friday, 5/16 is no exacerbated by a safety issue my daughter just noticed after purchasing 4 new tires from this same location in Penfield, NY. My issue was the full synthetic oil change I scheduled, which included free tire rotation and fluid levels topped off. I watched very closely as I felt uneasy about the "team" that was on site that day (laughing, swearing, watching videos, etc.). Sure enough, they didn't rotate my tires or top off any fluids. Then argued with me when I questioned them. This morning, my daughter shared a photo with me of a lug nut they "tightened" after selling her four new tires about one month ago. Finally, 4 messages left, no call back!

My daughter was living in Syracuse last year, and brought her Sonata to Erie Blvd location. they charged me $370 for the alternator, and $190 for labor. This was a lot more (5x) than I paid for the alternator 7 yrs earlier, but I was pleased that they got her in quickly. New one worked fine for 12 months, at which time a bearing went bad and was grinding. There is no declaration of warranty on the receipt, so I called the head office to see if they would stand behind the crappy alternator. They said there was a 30-day warranty, and they they couldn't do anything for me. I looked at the date of manufacture on the alternator test report and it was 6 years prior to install. I expect this unit sat in a warehouse for 6 yrs and that the bearings rusted. Extremely mad that they charged me so much for a lousy part that they would not stand behind.

Store # 204 located at 4731 Onondaga Blvd, Syracuse NY. I was traveling on the NYS Thruway and obtained a completely flat tire, to which I transferred the small donut. Having to travel a good number of miles to complete my trip, I researched a tire store that could help me. I spoke on the telephone with the store manager, **. He assured me that if I could drop off my truck for just a short amount of time, he would repair the flat.

SCAM!!! Do NOT go here unless you want them to steal your money. I purchased 2 tires here for $1600, yes $800+ per tire. I’m not disputing the cost even though it’s outrageous. No, the tires were not gold plated, just massive markup. They were only able to install one tire. They were not able to get the other tire off due to a wheel lock, which they stripped the key trying to take off incorrectly. I then went to purchase another wheel key on my own dime, again they stripped that too and still were not able to take the 2nd tire off. At that point, I just said, "Refund me for the 2nd tire" as I had already spent over 1 month and 4 trips to their location. Manager (Jesse) said he had to submit it to corporate and would take 2 weeks (funny how the charge only took 5 seconds).

My father went to have his rear brakes serviced Lockport NY, and Christopher ** alarmed my 81-year-old dad by claiming that his rotors were rusted—not only the rear ones but all of them. It also turned out that the front brakes needed replacement. My dad, who is on a fixed income, had already signed the order, driven by fear for his safety while driving his truck. They charged him $1,538.96, which was not surprising. I requested that the old rotors be placed in the back of my dad's truck so I could have them inspected by his dealership in Medina, as they had previously informed him that only the rear brakes were necessary.

Run! Avoid! Long story short, defective front brakes put on. A couple weeks later loud noise coming from back brakes. I was told that dirt and dust had to be blown out, back brakes were fine. Pulling out of the parking lot, there was, a horrible noise coming from back brakes. Driving in heavy traffic, my tire flew off striking a car causing damage. Lug nuts were not put on. Mechanic admitted it was his fault and that he would lose his job. He did not. Defective back brakes put on. Monro admitted liability. Took vehicle to a dealership, they had to replace brakes all around vehicle and Monro paid the bill ($2672) because of their shoddy work. Dealership said my vehicle was dangerous to drive. I could not get a refund from Monro for the work that they did or didn't do but charged me for it.

Monro Muffler, 3145 West Liberty Ave. Shop 565, Pittsburgh, PA 15216. On August 13th, I visited Monro for my annual inspection and emissions. I got a phone call from an employee from Monro. They said I needed rear brakes and rotors needed replaced. I said to do it. On the invoice replacing the brake pads cost a total of $199, including labor. Brake rotors cost $350, including labor. All in; 549.99. At the beginning of September when driving to get groceries I noticed a very loud clicking sound coming from the rear of my Jeep. I decided not to take my Jeep back to Monro, I called a local car repair shop near my home and had my Jeep at his shop later that week.

I had a terrible experience at the Monro, Inc. in Burnham, PA. I paid nearly $1,200 for new tires and an alignment, but later discovered the alignment was never done. My car was placed in a bay that can't even perform alignments, and I was charged for TPMS valve stems that were never replaced. The manager responsible was fired for defrauding customers for years, but Monro has refused to refund me. Because of their negligence, my new tires are now damaged, voiding the manufacturer’s warranty. Monro’s only offer was to redo the service or refund me if I paid another shop upfront—both unacceptable given their history. This company engages in dishonest practices, and I strongly advise against using their services.

I always get excellent service! I never have to wait to get an appointment. Dennis ** and his crew are simply the best. I wouldn't go anywhere else for service on my car. I'm in and out in a very short time.

I had an appointment at Monro Muffler and Titusville PA customer service set my appointment for 5 o’clock. I was there at 20 till five and the guy tells me he cannot do my alignment on my car because he did not have time. I would not ever use Monro Muffler again. Anybody that uses them is going to be ripped off. Thank. Have a nice day.

Great, love it, we went to the store without appointment and they worked in their break time and repaired our car. When it was finished they didn't even want to take money. Great experience and lovely employees.

Scammers, previously had brought my spare car here with no issues... only put 3000 miles a year on it. It has newer parts all the way around including brakes and tires. Inspection was half assed as they only took off the left side tires then dropped the car back down. Was refused inspection without purchasing their trico pro wiper blades even though I just put TRICO platinums on 3 months prior that have no issues with them whatsoever. DO NOT recommend going to this shop. It’s known that auto shops don’t make money on NYS inspections that’s why they upsell products and today this proved it. Been in the automotive business for 20 years and currently work for the DOT, never been so frustrated with an annual inspection and will not be returning. (West Seneca, NY)

Monro Muffler is more than 30% more expensive than Mavis Midas firestone when it comes to brake work .The store I worked in had no flush machines, but they insisted that flushes were to be sold. They refused to higher quality technicians instead hogging low level tech. This is a despicable place to get your car repaired.

I took my 2015 RAV4 in for a tune up last year. The cost was $800 or so. The tune up wasn't done. The parts that were to be changed out were the original parts put on by Toyota. The spark plugs are all rusted, the air filter wasn't changed out. I doubt the oil change was even done. I wouldn't trust them for anything. This was at the Saint Clairsville OH business.

In December 2023 I took my 2013 Jeep Compass Latitude to local Monro Muffler for both rear wheel bearing hubs to be replaced. Had an appointment and told them I needed the car back by a specific time as I had another commitment. After I dropped off my car received a call that I need the brakes replaced also as they were cracked/broken, then called again and told I needed the CV shaft replaced also. What started out as a repair bill of approximately $500 ended up being $1431.65- I dropped my car off on a Thursday evening so they had it all day Friday with the knowledge I needed it back my 2pm- so read all of above - My car was not done that day- They did not complete until next day and charged be $160/hr labor- They offered a free alignment and oil change due to the time they had my vehicle- Needless to say I will not return to this facility - located in Elizabethtown PA.

Teresa ** has terrible customer service and would not refund my money.

For a muffler shop, I was surprised they didn't stock any mufflers, pipes or clamps; ordering everything "as needed" from an auto parts store and have it delivered. The price I was charged for the muffler was nearly three times the retail cost of it from a local auto parts store, that's a unrealistic markup. Although there was an auto parts store within walking distance, I needed to wait almost 40 minutes for them to have a single muffler clamp delivered from the auto parts store they dealt with just to complete the job. I could have walked there, purchased the clamp myself and had the job finished earlier. The staff was knowledgeable, friendly and apologized for the time it took. And a two thumbs up for the workmanship of the welder, he didn't rush it and did a great job.

The Monro in Uniontown PA said that I needed a tierod for the car and it was about 30 dollars..After they put it on they charged me 166 dollars for this part..Avoid this place unless you like getting robbed..This company needs investigated ASAP.

Went to Monro owned Tire Warehouse to have new tire sensors installed. Three were installed incorrectly, one leaked repeatedly. Went back three times. Never fixed. One sensor was ruined. Now one tire is bad from incorrect balancing. A "sobering" experience. Read between the quotation marks for what I am saying. Place is a mess.

I went in for a oil change and to get back breaks checked. Turned out I needed them. Was quoted 600$. I didn’t have that at the time so they adjusted the price to 223$ so me and my kids can be safe in our vehicle. I highly recommend them.