Monro Muffler Reviews

I had the worst experience ever. On August 5th, I called the Tire Choice In Castro Valley, California and inquired about the oil change and tire rotation. I told them that I have Volkswagen Passat, a European car that uses Euro full synthetic oil for diesel motors and wanted to know if they have that oil. They told me, they have oil, it would be $150 and the wait is about 45 minutes. After 5 hours, they put synthetic 0W20 oil and they even didn't rotate the tires even though that was advertised that is included in the oil change. From beginning of the process, the person at front desk, manager J. ** was condescending. So, on August 6th, I called Volkswagen Service, gave them my car information, and asked what type of oil this car needs. They told me that my car uses 5W30 or 5W40. After that I drove to Tire Choice and asked to talk to manager, J. ** and told him about the error.

Company is a joke. DM is a lousy leader hr department. Well when there's a real issue they ignore it. If anyone reads this taking your car there is a mistake. During calls they will tell us to take you for all your money, sell services that they dont actually do, like coolant flushes, brake flushes so on. Big scam, brakes pads and rotors lol 800 bucks, don't be dumb. Take it somewhere else. Give your business to the mom and pop shops not the corporate shit shows, no real techs or talent. Why would you want your car worked on by someone that doesn't know how to use a screw driver lol

I went to Munro brake service in Jenison, Michigan to get new brakes and rotors. I go I drop my car off. Everything seems OK. Later a guy calls and says, "Hey you need new calipers because they’re stuck," and I was confused. I said I didn’t have problems with my calipers before and he said, "Oh yeah," and "We’re gonna have to keep your car for 10 days for the part to come in," and I was shocked and said what the heck I’m not gonna do that. He also said it was gonna be around $1000 extra. I was like nope and he said, "Oh forget it. You don’t need new calipers. We just forgot to unclip this area." Sorry it was like when I said no way in heck I’m gonna pay within 30 seconds. They were perfectly fine then I get my car back. I go when I pay think everything‘s fine. He tells me. "Hey there’s some tar or stuff on your brakes. It’s gonna take a few days to wear off." I was like OK.

Please see photos. They were to change my rack and pinion. They said it would be done in one day, no problem. They tried to remove parts that should not have been removed causing frame damage to the vehicle that the dealership cannot repair. The vehicle is now totaled. They did not put the parts on that they removed correctly, shoved it outside and told me to Take the car to Ford. This is the result of Monro. They fixed my other car which broke at the same time and were very proud to drive that car while slap shifting the transmission 70 miles per hour on a busy highway. But nice guys they are, didn’t charge for the destroying my vehicle. I call their Claims Dept. and opened a claim. We will see how this plays out.

Would never have them do work again. Absolutely terrible company. Couldn't even put wipers on right. New wiper flew off on interstate then they told me no warranty on wipers. It was the first day I used the wipers.

Avoid this service center! After getting my tires rotated here, I had to pay an additional $85 to have them rebalanced elsewhere because the job wasn't done properly. To make matters worse, during my next oil change, the technician discovered that the oil filter had been over-tightened and they had installed the wrong filter—they used an FP6607 instead of the Honda-specified 7317. These kinds of careless mistakes can lead to serious issues. Very disappointing experience overall. I strongly recommend taking your vehicle elsewhere.

The experience I had on Friday, 5/16 is no exacerbated by a safety issue my daughter just noticed after purchasing 4 new tires from this same location in Penfield, NY. My issue was the full synthetic oil change I scheduled, which included free tire rotation and fluid levels topped off. I watched very closely as I felt uneasy about the "team" that was on site that day (laughing, swearing, watching videos, etc.). Sure enough, they didn't rotate my tires or top off any fluids. Then argued with me when I questioned them. This morning, my daughter shared a photo with me of a lug nut they "tightened" after selling her four new tires about one month ago. Finally, 4 messages left, no call back!

My daughter was living in Syracuse last year, and brought her Sonata to Erie Blvd location. they charged me $370 for the alternator, and $190 for labor. This was a lot more (5x) than I paid for the alternator 7 yrs earlier, but I was pleased that they got her in quickly. New one worked fine for 12 months, at which time a bearing went bad and was grinding. There is no declaration of warranty on the receipt, so I called the head office to see if they would stand behind the crappy alternator. They said there was a 30-day warranty, and they they couldn't do anything for me. I looked at the date of manufacture on the alternator test report and it was 6 years prior to install. I expect this unit sat in a warehouse for 6 yrs and that the bearings rusted. Extremely mad that they charged me so much for a lousy part that they would not stand behind.

Store # 204 located at 4731 Onondaga Blvd, Syracuse NY. I was traveling on the NYS Thruway and obtained a completely flat tire, to which I transferred the small donut. Having to travel a good number of miles to complete my trip, I researched a tire store that could help me. I spoke on the telephone with the store manager, **. He assured me that if I could drop off my truck for just a short amount of time, he would repair the flat.

SCAM!!! Do NOT go here unless you want them to steal your money. I purchased 2 tires here for $1600, yes $800+ per tire. I’m not disputing the cost even though it’s outrageous. No, the tires were not gold plated, just massive markup. They were only able to install one tire. They were not able to get the other tire off due to a wheel lock, which they stripped the key trying to take off incorrectly. I then went to purchase another wheel key on my own dime, again they stripped that too and still were not able to take the 2nd tire off. At that point, I just said, "Refund me for the 2nd tire" as I had already spent over 1 month and 4 trips to their location. Manager (Jesse) said he had to submit it to corporate and would take 2 weeks (funny how the charge only took 5 seconds).