Monro Muffler

My brakes failed on my pick-up and I brought it to Monro. The mechanic/technician worked on it for 3 1/2 hours after closing so that I could get it back. I have never had such a dedicated service effort. I am truly appreciative. In addition, the gentleman was highly experienced and knowledgeable. I feel like my brakes are quite safe now.

I took my Dodge Stratus to the Monro on transit in Depew. They were fantastic. They took the time to get my light working properly. They also checked my car for any other issues. I am completely satisfied with the service I get at this location.

Went to Monro due to a loud grinding noise coming from left front. My guess was a wheel bearing. I had recently had my entire front brakes done at the same location a few weeks prior and wanted to make sure it wasn't due to that. I was correct in my guess and in fact it was a wheel bearing. The work was completed and the bill was $580.00. I was a bit shocked at the cost and decided once I returned home I would research the typical cost for repair. NOT ONE website stated it would be over 400.00. I then proceeded to look up the part cost (I used the part number THEY provided on the bill). The cost at the local Autozone was $169.00, Monro felt the need to charge me... $383.00 for it.

My son goes to UB in Buffalo. The starter failed on his 2005 Pont. G-6. He had it towed to Monro. The quote for a new battery (because I was told the connection threads on the battery were stripped. (Was fine last I knew). They had tried to tighten the connection (the service writer stated) and told me it wouldn't. Did the mechanic strip it?) Who knows I'm a hundred miles away from my son. The quote for the Battery was $129.00 (Not bad) and $34.95 to install it! Really! 2- Screws! The quote for the starter was $379 and 1.6 hrs to install it!

They were able to accommodate me right away. They were fast with their diagnosis, as well. They were able to give me a discount as well, and shuttled me to and back from work. They are very thorough and friendly.

I went to Monro for oil change. They told me my car needed synthetic with only 20000 miles which my mechanic said it did not after I already purchased it. I also went to Monro for front brakes and rotors. They told me with the flush it would be 642 dollars. WTH. I went to my mechanic. They said does not need flush and got the brakes and rotors done for 341. Monro is a RIP OFF. Do not use them. I have had issues with them for a while. Never going again.

On 9/28, I took my car in for a 2nd opinion. The mechanic stated it is likely that the caliper damage was a result of no lubrication added when the brake pads were changed. He said that the other calipers are in good condition... New question, if this was normal wear and/or neglect, wouldn't the other 3 would be in the same condition. He confirmed what I have found in my research as well as what the Monroe manager stated in March (although he now denies). The age of the car and mileage does not support this repair need. Calipers typically do not require replacement until well over 100,000 miles and even then that is if the brake system is not routinely maintenanced- which is clearly not the case with this car. I have called the Customer Service line as requested with no answer or returned call as of yet... I will update this review with their resolution.

Friendly and quick! Was greeted in a timely manner and had a few questions about different oils that Bob helped me with. I am leasing my car and thinking of keeping it so he said it would be wise to get the synthetic oil, wasn't pushy on my choice.

I tried to schedule my car to receive service to pass an inspection at a location in upstate NY. Once I got there, one of the employees scolded, yes scolded me, for saying I need an "inspection", when I meant to say "service". I can understand being a little short with customers sometimes (not that it's ok) but to yell at the source of your paycheck? When they're just inquiring into their services? It was so ridiculous it was comical. They also couldn't seem to keep their appointment schedule in order, as I had to make an appointment twice. After the second time, I decided that I don't want people who can't keep a simple appointment calendar working on a complex machine involving my overall safety, like my car. I can't say all Monro locations are like this, but I will never bother to find out.

I am beyond upset with Monro Muffler concerning how I was treated at the location in Albany, New York (store # 3010594). On July 26, 2018 I researched many places in the area to upgrade my exhaust and after reading the website about your warranty I knew Monroe was the place to go. When I called and spoke to the Manager Logan **, he quoted me $100.00 for the labor and parts. I was beyond happy with the reviews and quote so I decided to go with Monro Muffler and I made an appt for that day. I spoke to him about everything and he made me feel confident on my decision. I had my car go in for the service and when completed HOURS (3) later they told me my total was 324.00.

I went in to have a NY State vehicle inspection, the car only has 22k miles, they told me that the rear brake pads had to be replaced because they were falling apart and delaminating, at a cost of $430.00. I declined, ordered the parts online, and when I took the brakes apart to replace the pads I realized that the brakes were perfect, had not even reached their half life, nowhere did they show signs of delamination or of falling apart, I replaced them anyway and took the old brake pads back to Monroe Muffler.

I need to have my brakes and rotors changed on my car. I say need as I never actually completed my service at Monro. I called, and I asked how much it'd cost for them to replace 4 pads and rotors. Yes, 4. As in 2 in the front, two in the back. 4 wheels, 2 axles. That's important. They told me $400 for everything, including labor, so here I am super thrilled and I drive 12 miles down to the location. This is outstanding, I'm thinking to myself. I get there, I confirm the $400 price tag, and confirm that's for all 4, and I hand over my keys. However, he won't give me that number in writing, which should have been a red flag.

Muffler pipe replacement - First quote was $700. I did not approve that. There was no written estimate. I told them I couldn't pay $700. They said they already ordered the part and had the broken pipe off. Then said they'd only charge $500. So they were going to rip off $200. It was a $350 job. Anyone who goes to this place is looking to be overcharged. I call them MoronMuffler for treating customers like this. Can you imagine a world of honest car sales and repair?

Tom and Tim at Monro on Quaker are the best. They got me in within a few minutes of my call about a tire leak. We have used this shop for years for all types of repairs on our cars. Always professional.

Monro in Malone NY: Had tires changed on my 2012 truck and also asked for alignment I left short a lug nut due to mechanic rounding nut. I had to get one on way home at auto parts store 1/4 mile from Monro. They never offered to go get one and had to bring truck back due to steering wheel not being aligned properly and is still off. Lol.

I went to the 1971 Boston Road location in Wilbraham, MA on Friday, March 23rd and had one of the worst experiences in my life at this shop. Jose the manager, was great. Timothy was horrible horrible horrible! I don't think he knew what he was doing because it took him 8 hours to fix one wheel bearing. And the fix was just to order a part. Timothy did not communicate with me at all and only did so after having to get his attention several times. His "explanation" as to why the repair was taking long was because there was a part which refused to come off. Yet around 6pm the idea occurred to him to cut the part and order a new one. And get me out of the shop before they closed at 7pm. It shouldn't have taken 8 hours to figure this "solution" out. Very unprofessional and maybe had he not been taking oil changes in the middle of "trying to get the part loose", my entire day could've been salvaged. VERY disappointed. Will not recommend ever.

I scheduled an oil change for 11:30. At 12:03 I was still sitting in the waiting area. No communication was given as to what the delay was. Finally the car was taken in and during that time the attendant was talking and laughing with someone, not sure if it was a customer or not, but she went into the stall area and behind the desk in the waiting area. He was also back and forth answering the phone. It is now 12:38 and I still sit here. This was just an oil change, no tire rotation. Last time I come here. Very poor customer service. Finally out of there by 12:58. It’s NOT a good day at Monro.

Oil change tire rotation vehicle inspection - Friendly, courteous and informative. I called and they fit me right in, making meeting schedule effortlessly. Never once trying to push me into more service than actually needed. It's hard to find honest service station. Thank you for everything.

I pay for my 18 yr old grandson's vehicle issues, bought him 2 new winter tires at Monro Muffler, with balancing, etc that they must do. Bill came to over $400 - just had a new muffler & pipes put on (Kyle has a Van). Bill came to $436.00 - They do good service Kyle told me, but are Very expensive!!! Unfortunately Kyle (grandson) has all receipts, so I cannot post any info up here - accurate dates, order numbers, etc. I know the approximate months which are recent - and today is Feb 24 2018.

I’d been using Monro for years but mainly for oil changes. I had my older daughter take her car for a set of tires and was pleased with the service. Several weeks ago I take my youngest daughters car to be checked because it’s leaking antifreeze and running hot. The car was kept for several days because, I was told they could not find a leak. Finally I get a call with the quoted cost for repairs totaling $672.59. I was told it needed a thermostat and new radiator. Once the car was finished I pick it up and end up paying a total of $730.19. (I’m sick to my stomach at this point considering the amount of money I’ve spent).

The Monro muffler and break on Cochran road would not even look at my vehicle. His exact words, “Come in the garage, see everything I have to do.” I said, “I understand, could you look at it and tell me what you think.” He gave me attitude and said he was too busy. Would never do business with this store and neither should anyone else!

Monro Muffler Gates NY - Had state inspection in May 2017, passed. Then a large raccoon hit my right front tire rim, bumper. Caused damage to my wiper fluid tank that it doesn't hold any wiper juice. Went to a different mechanic. Found that my car should not have passed NYS inspection at all. None of my tires matches. When I bought the car, all tires were matching and now they are not. Definitely am not the 1st person to complain about it.

Caused extensive damage totaling $1003.00 to my vehicle. On 7/24/17 Monro damaged my brake line while trying to change a tire. Suffered complete brake failure immediately while leaving Monro parking lot. Monro is responsible for all damage. Would have rated -0 stars!!!

Had my exhaust system replaced a few two years ago at the Dedham Massachusetts location. Catalytic converter started to fail. Went back and they replaced oxygen sensors. The engine light came back on later. I decided to try the Norwood location. They claimed the ECU needed to be reprogrammed. Upon reading the Technical Service Bulletin I was given was given only applies to cars with manual transmissions. I have an automatic.

My car was at the shop for wheel bearing noise and power steering noise and stiffness repair. After consulting the issue with the shop and based on their guidance I purchased a brand new power steering pump that appeared to be the cause of issue. After I picked up the car I noticed the steering system symptoms, noise and stiffness, are not any better and the system has not been repaired properly. I took the car back to the shop, and they stated that power steering rack is in fact broken. Since I doubted if the power steering pump was actually replaced, or if it was done, the replacement was done properly or not, I asked the shop for the old power steering pump; however, the shop failed to give me the old power steering pump.

I've placed reviews on several sites, but I am terribly dissatisfied with Monro. I am not a person to drag a company down, and understand we all have to make a living. However, Monro doesn't care about how much money you have or how much you need your car. I don't trust them. I ended up with more issues than what I came in with. I went in for a scheduled oil change and recommendations for what is needed for my state inspection. I was told I'd need about $1100 worth of repairs. My car was purchased newly used a year ago. There's no way I need ALL of those repairs. Previous to this I was told I may need brakes in a few months. This time I needed, two new back tires, 4 rotors and front brake pads.

I got a 2005 Jeep Liberty from a man that worked for Monro Muffler/Brake. It was supposed to have been inspected 2 weeks before I got it on the internet. Turns out it was inspected by the employee. There was no way it would pass. A field rep from the PA State Police came out and checked the jeep and took the sticker because he said it didn't pass inspection. The mileage on the jeep is 118,739 at present and the mileage on the supposedly new inspection sticker says 125,000 miles even. Monro got a flatbed and took the jeep to their Warren PA shop and re inspected it. Now they have a big list of all kinds of things they say it needs to pass inspection that it didn't need a few weeks ago. They are trying to claim their employee did all of the damage AFTER he supposedly inspected the jeep.

I have been dealing with Monro since 1990. They have "ALWAYS" provided me with expert car care. I have been going to the shop in Waterbury Ct. 1040 Wolcott St. I can't say enough good things about ** (Manager) and his crew. I realize there are some shops out there that are not so honest but this one is not one of them.

I went into the dealership, was greeted by the manager, told him I had ordered 2 new tires from an online website and would like for his shop to install them. He quoted me a price of $22 per tire, I agreed, and asked for a $19.99 oil change as well. I went back 2 days later when tires arrived, they mounted and balanced the tires as agreed, did my oil change, and then proposed that I do a 4 wheel alignment. I told him I had one done about 2 years ago, didn't think I needed one, but asked for a price, he said $89.99.

On 05/16/17, I had an appointment with Monro Muffler/Brake located at 1105 Columbus Pike, Shop 340, Delaware, Ohio. I was the only customer in the waiting room, but I still had to wait for nearly an hour for a change of oil and filter. Then the manager told me he could not service my car and that I have to go back to the people who had last changed my car's oil and filter because they had "severely damaged the drain pan plug." The next day I went to Performance-Delaware, whose employees quickly changed my car's oil and filter, but denied there was anything wrong with the drain pan plug. This is the third time I am experiencing trouble with Monro Muffler/Brake. Have I been denied service now because I complained to store management the first two times? Very, very shady!