Monro Muffler

Thieves, bottom line. 1st the quote was $900 plus. Then after return phone call and he would take off a couple parts, a caliper perhaps, $600 Plus, along with the much needed air filter he stated very clearly "it goes on top of your engine, and yours is way dirty". Really?!! 3 blocks up the Road, I had just had Valvoline change the oil and the air filter on my Very Beloved Truck. Should I ask Valvoline how dirty is the filter I just watched them replace! Not to mention, the damage they did to my truck after they didn't get to sell me a new front end.

Went to Monro Muffler in Mt Pleasant Pa to have tire sensors put on. To make it short, the sensors still didn't work, went back several times and tried getting my money back. I called the corporate several times and they said it was refunded in my account. It was never put in my account, they kept saying they would email me the info that it was sent but never did. I asked them to go over it with my bank and they said no. Worst co. ever, employees were horrible. Never again.

I needed an O2 sensor on my catalytic converter. They found all the parts needed or anticipated and did the install without having to get a new catalytic converter. It was done in 1 afternoon and saved me 1400 dollars. They do great work in Troy Oh. They do more mechanical work than just brakes and mufflers.

Overall it was a good experience. I was a walk in first thing in the morning I asked them if they could look at my vehicle because it was hesitating and the check engine light was flashing. They hooked it up to the monitor and couldn’t find anything wrong with it. They continued to look for a problem still came up with nothing. Now my car is running fine.

Monro Muffler in Shamokin Dam - After taking my vehicle back twice for brake issues after they installed new ones and claimed they didn't do nothing wrong. They were able to fix it but then the hubcaps fall off. They promised repeatedly to replace them and as of yesterday they told me that they weren't. Terrible management at this place. The hubcaps have been a look for a full year before they touch them.

Monroe, Fairlawn, Ohio, offers oil change coupon in an attempt to sell unneeded auto repairs. Tried to sell a set of tires, and I told would think about their offer. They didn't change the oil as the same filter I installed was still on the car and they overfilled the oil in a criminal act. Oil was dirty. No clean oil. An attempted to ruin the engine, cocky Manager tried to press me to buy the tires. Never will do business again with this company.

My husband was in this place the week before and told me to bring our daughter's car there the following week, as I pulled up one of the big doors to the shop area opened and they were backing out a car, I looked over and could clearly see a girl in there smoking!!! I don't want my vehicles around smoke. I went home and called my husband who told me that she works there and when he was in there the week before that it smelled of smoke and he thought it was just another customer but that at the end he had seen that same girl smoking out front where there is a gas station just feet away. I'm so annoyed, not even sure this is legal but don't want my cars smelling of smoke.

I'm giving 2 stars because the mechanics there really know what they are doing. They are exceptional but the manager named John has to learn how to talk to people. I got my oil change from them but when I got home my car won't start. I called them and the manager picked up and I told him the problem. He instantly started swearing and yelling at me saying it is not their fault. I tried to reassure him that I am not blaming anyone but he kept cursing and yelling at me. I still kept my calm and tried to apologize but he told me to have my lawyers call his lawyer and said, "Good luck because this is a multi-million dollar company".

I book my reservation online and the guy said we are running one hour late" and made an excuse that you didn’t fill all the details in form. Then the other guy said, "You can come in one hour between 3:30 to 4:00 pm" and I went again at 4:00 pm. The manager said that, "You had to come at 3:30, now we can’t take you." I left that place with feeling that the manager of this place had made this location miserable experience. Very disappointed with the miscommitment and wanted to convey the same thing to corporate office but didn’t get hold of them.

I had been a loyal customer for 6 years at Monro in PA until my appointment for a state inspection was cancelled and rescheduled 3x. I called and emailed the corporate office to discuss my experience and inquire how events like this could be avoided in the future. I sent 9 emails and 5 voice messages to Mackenzie at Monro Customer Service. After my 10th call, I finally spoke to her and asked why none of my calls/ emails were returned. Mackenzie at Monro Customer Service said she did return my call and ‘got a busy signal’ (on a cell phone) and did not try to follow-up again afterwards because ‘she didn’t’. Mackenzie demonstrated disgusting, incompetent, and dishonest behavior. I will end my patronage of Monro solely due to this ludicrous lack of Customer Service.

My brakes failed on my pick-up and I brought it to Monro. The mechanic/technician worked on it for 3 1/2 hours after closing so that I could get it back. I have never had such a dedicated service effort. I am truly appreciative. In addition, the gentleman was highly experienced and knowledgeable. I feel like my brakes are quite safe now.

I took my Dodge Stratus to the Monro on transit in Depew. They were fantastic. They took the time to get my light working properly. They also checked my car for any other issues. I am completely satisfied with the service I get at this location.

Went to Monro due to a loud grinding noise coming from left front. My guess was a wheel bearing. I had recently had my entire front brakes done at the same location a few weeks prior and wanted to make sure it wasn't due to that. I was correct in my guess and in fact it was a wheel bearing. The work was completed and the bill was $580.00. I was a bit shocked at the cost and decided once I returned home I would research the typical cost for repair. NOT ONE website stated it would be over 400.00. I then proceeded to look up the part cost (I used the part number THEY provided on the bill). The cost at the local Autozone was $169.00, Monro felt the need to charge me... $383.00 for it.

My son goes to UB in Buffalo. The starter failed on his 2005 Pont. G-6. He had it towed to Monro. The quote for a new battery (because I was told the connection threads on the battery were stripped. (Was fine last I knew). They had tried to tighten the connection (the service writer stated) and told me it wouldn't. Did the mechanic strip it?) Who knows I'm a hundred miles away from my son. The quote for the Battery was $129.00 (Not bad) and $34.95 to install it! Really! 2- Screws! The quote for the starter was $379 and 1.6 hrs to install it!

They were able to accommodate me right away. They were fast with their diagnosis, as well. They were able to give me a discount as well, and shuttled me to and back from work. They are very thorough and friendly.

I went to Monro for oil change. They told me my car needed synthetic with only 20000 miles which my mechanic said it did not after I already purchased it. I also went to Monro for front brakes and rotors. They told me with the flush it would be 642 dollars. WTH. I went to my mechanic. They said does not need flush and got the brakes and rotors done for 341. Monro is a RIP OFF. Do not use them. I have had issues with them for a while. Never going again.

On 9/28, I took my car in for a 2nd opinion. The mechanic stated it is likely that the caliper damage was a result of no lubrication added when the brake pads were changed. He said that the other calipers are in good condition... New question, if this was normal wear and/or neglect, wouldn't the other 3 would be in the same condition. He confirmed what I have found in my research as well as what the Monroe manager stated in March (although he now denies). The age of the car and mileage does not support this repair need. Calipers typically do not require replacement until well over 100,000 miles and even then that is if the brake system is not routinely maintenanced- which is clearly not the case with this car. I have called the Customer Service line as requested with no answer or returned call as of yet... I will update this review with their resolution.

Friendly and quick! Was greeted in a timely manner and had a few questions about different oils that Bob helped me with. I am leasing my car and thinking of keeping it so he said it would be wise to get the synthetic oil, wasn't pushy on my choice.

I tried to schedule my car to receive service to pass an inspection at a location in upstate NY. Once I got there, one of the employees scolded, yes scolded me, for saying I need an "inspection", when I meant to say "service". I can understand being a little short with customers sometimes (not that it's ok) but to yell at the source of your paycheck? When they're just inquiring into their services? It was so ridiculous it was comical. They also couldn't seem to keep their appointment schedule in order, as I had to make an appointment twice. After the second time, I decided that I don't want people who can't keep a simple appointment calendar working on a complex machine involving my overall safety, like my car. I can't say all Monro locations are like this, but I will never bother to find out.

I am beyond upset with Monro Muffler concerning how I was treated at the location in Albany, New York (store # 3010594). On July 26, 2018 I researched many places in the area to upgrade my exhaust and after reading the website about your warranty I knew Monroe was the place to go. When I called and spoke to the Manager Logan **, he quoted me $100.00 for the labor and parts. I was beyond happy with the reviews and quote so I decided to go with Monro Muffler and I made an appt for that day. I spoke to him about everything and he made me feel confident on my decision. I had my car go in for the service and when completed HOURS (3) later they told me my total was 324.00.

I went in to have a NY State vehicle inspection, the car only has 22k miles, they told me that the rear brake pads had to be replaced because they were falling apart and delaminating, at a cost of $430.00. I declined, ordered the parts online, and when I took the brakes apart to replace the pads I realized that the brakes were perfect, had not even reached their half life, nowhere did they show signs of delamination or of falling apart, I replaced them anyway and took the old brake pads back to Monroe Muffler.

I need to have my brakes and rotors changed on my car. I say need as I never actually completed my service at Monro. I called, and I asked how much it'd cost for them to replace 4 pads and rotors. Yes, 4. As in 2 in the front, two in the back. 4 wheels, 2 axles. That's important. They told me $400 for everything, including labor, so here I am super thrilled and I drive 12 miles down to the location. This is outstanding, I'm thinking to myself. I get there, I confirm the $400 price tag, and confirm that's for all 4, and I hand over my keys. However, he won't give me that number in writing, which should have been a red flag.

Muffler pipe replacement - First quote was $700. I did not approve that. There was no written estimate. I told them I couldn't pay $700. They said they already ordered the part and had the broken pipe off. Then said they'd only charge $500. So they were going to rip off $200. It was a $350 job. Anyone who goes to this place is looking to be overcharged. I call them MoronMuffler for treating customers like this. Can you imagine a world of honest car sales and repair?

Tom and Tim at Monro on Quaker are the best. They got me in within a few minutes of my call about a tire leak. We have used this shop for years for all types of repairs on our cars. Always professional.

Monro in Malone NY: Had tires changed on my 2012 truck and also asked for alignment I left short a lug nut due to mechanic rounding nut. I had to get one on way home at auto parts store 1/4 mile from Monro. They never offered to go get one and had to bring truck back due to steering wheel not being aligned properly and is still off. Lol.

I went to the 1971 Boston Road location in Wilbraham, MA on Friday, March 23rd and had one of the worst experiences in my life at this shop. Jose the manager, was great. Timothy was horrible horrible horrible! I don't think he knew what he was doing because it took him 8 hours to fix one wheel bearing. And the fix was just to order a part. Timothy did not communicate with me at all and only did so after having to get his attention several times. His "explanation" as to why the repair was taking long was because there was a part which refused to come off. Yet around 6pm the idea occurred to him to cut the part and order a new one. And get me out of the shop before they closed at 7pm. It shouldn't have taken 8 hours to figure this "solution" out. Very unprofessional and maybe had he not been taking oil changes in the middle of "trying to get the part loose", my entire day could've been salvaged. VERY disappointed. Will not recommend ever.

I scheduled an oil change for 11:30. At 12:03 I was still sitting in the waiting area. No communication was given as to what the delay was. Finally the car was taken in and during that time the attendant was talking and laughing with someone, not sure if it was a customer or not, but she went into the stall area and behind the desk in the waiting area. He was also back and forth answering the phone. It is now 12:38 and I still sit here. This was just an oil change, no tire rotation. Last time I come here. Very poor customer service. Finally out of there by 12:58. It’s NOT a good day at Monro.

Oil change tire rotation vehicle inspection - Friendly, courteous and informative. I called and they fit me right in, making meeting schedule effortlessly. Never once trying to push me into more service than actually needed. It's hard to find honest service station. Thank you for everything.

I pay for my 18 yr old grandson's vehicle issues, bought him 2 new winter tires at Monro Muffler, with balancing, etc that they must do. Bill came to over $400 - just had a new muffler & pipes put on (Kyle has a Van). Bill came to $436.00 - They do good service Kyle told me, but are Very expensive!!! Unfortunately Kyle (grandson) has all receipts, so I cannot post any info up here - accurate dates, order numbers, etc. I know the approximate months which are recent - and today is Feb 24 2018.

I’d been using Monro for years but mainly for oil changes. I had my older daughter take her car for a set of tires and was pleased with the service. Several weeks ago I take my youngest daughters car to be checked because it’s leaking antifreeze and running hot. The car was kept for several days because, I was told they could not find a leak. Finally I get a call with the quoted cost for repairs totaling $672.59. I was told it needed a thermostat and new radiator. Once the car was finished I pick it up and end up paying a total of $730.19. (I’m sick to my stomach at this point considering the amount of money I’ve spent).