Monro Muffler Reviews

Then he said one bill was being processed but not the other and would submit that one again. I then found out from someone else that they no longer handle refunds in that way and they must be approved by upper management. I continued to call (currently at 13 phone conversations since March) I was given the VP Bart **'s number, who did not answer my calls or return my voicemails. I also tried calling their district number that I was given from Liam as well. Nobody cares. I told Liam that I would need to be updated throughout the process, and yet I didn't hear back.

I physically went to the store to tell him I'm still going to figure this out. He promised he would advocate for my refund because he thought his guys did the job wrong. He said he was going to process it through worker error to hopefully get me my money I was promised. Since then, he has not returned my messages that I left with the assistant. I called corporate today and they said one claim was denied, and not up for further discussion. Just repeating that over and over like a robot. I'm hoping someone from the company who actually cares will see this and help me. Please.

The last time they were checked was on November 21 of 2025 and they said my brakes were fine. I brought them in today, five months later and I have no pads it’s metal on metal. The rotors were destroyed and the calipers were destroyed. I have only driven my car 16,621 miles since all this work was done (yes I keep very detailed receipts) so he knocked it down to $800 but my breaks feel like crap! I find it interesting that every woman gives it a zero review something to think about!!!!

I asked for my money to be reimbursed or that he puts the correct oil in my car. He immediately became defensive, condescending, and argued that they put correct oil in my car. The manager refused to give me money back or to correct the error. He was still arguing with me until I called the other professional from Volkswagen service, who confirmed also what oil should be put into a Passat diesel motor. The manager refused to give me money back but did agree to correct the error and put correct oil in the car. After another 4 hours, they didn't replace the oil. I observed that he only added approximately 10 oz of oil and not the required 4.5 quarts.

When I checked the oil level for safety, it was way over MAX level which can cause car’s engine to blow from too much pressure. I had to find another service provider to change the oil again, since this company had proven to be distrust worthy. So, not that this service put wrong oil and possibly cause damage to my motor and expensive repair if I didn't discover their mistake, but also they overfill my motor and possibly cause my motor to blow out. The worst possible service ever, I will never return or recommend this place to anyone. Stay away from this place.

I’ve never had this really before and other brake shops of any other car I had but that’s fine so two or three days goes by and I’m driving my car and I feel a shake when I drive on the highway. Well I have to commute. I thought that was weird so I thought well it’s probably the stuff going off my brakes. No, it wasn’t. So I contact them and say my rotors are shaking my car when I go to stop to get off the highway. And he said, "Oh well you’re braking too hard." I was confused. I had literally had my car four days so I said, "I want you guys to check it. The warped rotors are causing this. You guys put warped rotors on my car." He said OK.

This person Dan tells me to bring it in schedule me for 8 AM so my wife has a week off so she goes with me to drop off my car so she’s waiting outside. I get in. I said, "Hey, I have an appointment at 8 o’clock to drop my car off. You guys are going to change out the rotors since they’re warped." The guy looks at me and says, "We don’t have any appointment for you," so again, I’m confused.

I explain to him who I talk to and this guy is like, "Well sorry. We don’t have an appointment," and I asked to talk to the manager and he looks at me and says I’m the manager so I explained to him my situation and he said his name was Tim and so I talked to him and say well this is what’s happening. He says, "Well if you leave your car here for us to look at our brake job you have to pay for all labor." Of course I’m looking at. I’m thinking what do you mean you are checking the work you just did four days ago that I’ve already paid for? He said, "Well if we have to check our work you have to pay for the labor." I was shocked. So I asked, "What are you talking about?" He said, "Well by the looks of it you got the silver package." What the heck what is a package?

At this point I think he’s making stuff up so he says, "Yeah you didn’t get the gold package," which was like 1000 or more than what I paid so he said, "So you have to pay for your labor for any checks we do on your car even after we do the job." I grabbed my keys and I said, "I’m done. I am leaving. I I don’t trust you now." I left. I contacted the owner of this location and wrote them and explained my situation. Waited a week. Never heard anything. Went online. Contacted the corporation. Customer service explained my situation. Told them what had happened and asked them to give me a call because I wanted to figure out this situation so I can get my car repaired properly.

2 1/2 weeks go by almost 3 weeks now still have not heard from the corporation so apparently they don’t care about their customers either. Now I’m stuck with a car that I paid for rotors and brakes and now I have to drive it on a highway where every time I even go to break slightly the whole car Shakes because they will not honor their work. I do not trust them. I will never go back to this place. I feel like if I bring it back it’s just gonna get worse or there could be retaliation in my opinion. If the owner of that location won’t contact me and apologize for the bad service and do what’s right and the corporation itself will not talk to me or do what’s right then this is not the company that I want to deal with and I will never ever ever recommend anyone else deal with.

I kick myself in the butt, thinking I should’ve went to a shop that I trusted, but they had a wait time of two weeks and I needed to take a trip for work so I couldn’t wait two weeks. But I will never do work with this company again ever ever and I will never recommend it to anyone for the rest of my life. When you have a gut reaction that you shouldn’t leave your car there after seeing the people that work there and after talking to them go with your gut reaction. Do not use that place. That’s my opinion. That was my experience. Maybe there’s people out there that I’ve had a wonderful experience but this is the second time in 15 years that I’ve had an experience with this place and I’ll never go back.