Monro Muffler

A week goes by and I notice some spots in my driveway which lets me know her vehicle is leaking. So I take it back to Monro and tell them it’s still leaking. When I head back to pick it up, I’m told that it was just something that wasn't tightened properly and that it should be good now. A week goes by then the car starts to overheat again. I have the coolant checked and yes it’s leaking still. So I take it back to Monro a third time and I’m told that they can’t find anything wrong with it. Wtf!!! After I’ve been charged all this $$$$. I will never utilize Monro again nor will they receive any recommendations from me. Your sign in your store clearly states, “we promise to Fix your car right, the first time”. Straight BS!!!

Updated 09/19/2017: Most horrible customer service staff! I have made numerous attempts to resolve this issue through emails, calls and demand letters, which were all conveniently ignored. They are still completely incapable of providing me with an intelligent, logical and reasonable excuse as to why they are not liable for the $1103.00 broken bake line that occurred at their shop. At this point, they refuse to speak with me and beg me to sue them. MONRO IS A BAD BUSINESS!!!

I took the car to another reliable shop for expert opinion. They stated that the rack is totally fine and it is the responsibility of the previous shop to ensure the new power steering pump is installed properly (if it was actually replaced at all). They also stated there are many missing bolts and nuts from the previous repair, including power steering reservoir and AC compressor. I contacted Monro Muffler Brake & Service, but unfortunately they haven't responded to my correspondences. The shop did not fix my car and delivered a defective service; I expect them to have my car repaired as soon as possible as they fully charged me for this, and I would appreciate your help with this regard.

I can understand they have to make profit off of customers, but honestly $105 for brake pads only is VERY steep. I can purchase the brake pads for $25. And the rotors were about $175. I can purchase those for about $45. There's local shops I'd rather be giving my business to anyways. The mechanic working on my car was very rude. I could hear him yelling in the shop using profanity and when my car was finished he didn't acknowledge my gratitude. I'm just highly upset with the customer service provided by Monro. On the home front they act very professional, but internally I feel like they are trained to push sales for incentives. People's vehicles are necessary for going back and forth to work. Don't take your car to them if you want it to keep running!

I don't think it's right that I had a sticker pulled and now have to pay for all kind of things that won't pass inspection. How can that be right that you count on the inspection stickers to let you know it is safe. They shouldn't let their people inspect their own vehicles when they can just slap a sticker on it to cheat the buyer. This was not all done 2 weeks after he did his self inspection. The PA State Police took my sticker so now I have no vehicle to drive because of Monro letting them get away with this theft. Thank you.

I thought that was a bit much, being as I already spent exactly what I wanted for the day, so I asked the manager flat out, "Okay, if you can do the 4 wheel alignment for $50 bucks right now, then I'll do it, if not, I have things to do." The manager agreed, said they'd do it for 50, and they did a fine job. So, total cost of everything, $50 for 2 tires installation, $19.99, plus fees for oil change, $26 (ish), plus 50 for an alignment, was around $98.00.

I thought this was very fair, the car drives much better than it did, and the shop did a fine quality of work. I have read some real nightmare reviews, and just be an educated consumer, know your car, what you want to spend, and don't be afraid to walk away if you don't like what you hear. I'll have to say, "Nice job Monro, you took care of my car, and my wallet in a fair, professional manner."

Updated on 6/17//17 - I wrote a complaint about Monro Muffler/Brake (located at 1105 Columbus Pike, Shop 340, Delaware, Ohio) whose manager had refused to change my car's oil and filter on May 16, 2017, sending me instead back to the auto dealership (Delaware Chrysler/Dodge/Jeep Performance) that had performed the previous oil and filter change. My complaint was printed in ConsumerAffairs on June 6, 2017. The company has so far not responded to it. Last week I called Monro about changing my car's transmission fluid.

For several days I phoned about half a dozen times and left my name, telephone number and information about my car with the man answering their phone who told me each time that he can't tell me what the price of a transmission fluid change is until he could check with their store computer. But no one ever called me back. Finally, I got hold of the manager (I think this was the very same person who picked up the phone before) who informed me that it would cost $500 to change my car's transmission fluid. I was shocked to hear his price because in the meantime I had phoned every other auto repair shop in Delaware City and was told that changing my car's transmission fluid would cost less than $200... Can someone please tell me: what on earth is going on at the local Monro Muffler/Brake?!

Also to add Aeverex warranty company is also one to stay away from. Not sure after the fact how I can prove whether the battery was really bad or not. It just don't add up. Plus the warranty company are the ones that sent me to Monroe so I think that they should cover the battery replacement but they are refusing to do so.

I have coolers in the floor to store beverages in my Dodge Journey. I went to lift up the hatch of the cooler and there was antifreeze in both coolers. More than a gallon in each. I went back to the shop and showed it to the manager. He said there was a gap in the heater hose so all the fluid leaked under the carpet and into the coolers. They wanted to keep my car and take the seats out and clean all the fluid under the carpet. I didn't trust them to do that. I called corporate to file a complaint and asked to speak to a district manager. I never received a callback. Instead I was told I dropped my car off like that. No I did not. My car didn't smell like antifreeze when I dropped it off and Monro created more problems.

I lost a day of wages and paid to have my car towed back to their shop. My car needs to be detailed inside because of fluid. If they let my car run for a hour to make sure it wasn't running hot why didn't they notice the strong odor of fluid before returning my car back to me. I trusted these guys because I always let them do my oil changes. I am not a satisfied customer. To not receive a call back from corporate to rectify my complaint is dissatisfying. Shame on you Monro.

I called 3 hours later to be told that my front tire was in bad shape and needed all new tires @ 500 then I was told that all the u joints needed replacement and I was looking at $300. I would need to wait till Monday to even work on it. I took truck back to my friend's garage. Jacked truck up. 10 minutes drive shafts out. Replaced both u joints not 1 in 20 minutes but drive shaft back in truck 5 minutes on ground. $19.96 parts, 35 minutes labor. This guy wanted to hit me for $300 big job. (Stay away) Always get second or third opinion.

Have not heard yet but I also have their phone number. Mechanic never really fully attached the rack and slowly I lost appropriate ability to steer. It was leaking so badly I also needed a new pump. Plus they put the wrong fluid in the system. I am stressed and angry. To be treated so cruelly is so unprofessional. Knocking the company that fixed my car. Tech said, "And by the way we are under new management and the techs from back then are no longer here." How stupid to say that. I will call corporate if they don't call me. I want from them what it cost me to fix somewhere else. Hopefully I don't have to sue to get it.

Finally, on the 4th day I get a call from the garage. They told me that they did not find anything and suspect it's the gas tank and they will have to drop the back of the car to get to the tank and the labor for that is $350. I told them to proceed, later I get a call from the shop saying that there is indeed a leak in the tank and it would need to be replaced and they told me the price of the tank is $700, and the total after taxes and labor would be around $1200 (700 + 350 + tax) (at this point they only tell me it's the gas tank and no other repairs), I asked them to wait for further instruction. They knew the customer is now a hostage and they could ask for any amount as a ransom!!!

I checked the local stores and Honda dealers for the gas tank prices, the prices I found was way less than they were asking for. 2 local Honda dealers told me the price was $505. Advanced Auto Parts had it for $199 Amazon the same price $199. I called them and asked them why they are charging me $700 almost 4 times more than the local store. The manager told me that the best he could do was $500 and this was when he heard that Honda dealer price was $505 for the tank.

I contacted the corporate office and complained about the rip-off. The girl (KIM) at corporate office told me that she will check on what is going on and did tell me that they have a price match policy. So I shopped around and went to Pep Boys and they told me the price of the tank is $270 + labor, Firestone quoted me around $350 + labor. Because of the price match guarantee I asked them to replace the tank, on the phone the manager (Dave) tells me to come and pick a copy of invoice.

On the invoice they had reduced the price of the tank to $404 but added another repair charge for changing the left strut that was for $250. When I argued that "This was never told when you called with the estimate of $1200" the excuse that Dave gave me was that he was off that day and he texted the price to one of the mechanics or Assistant Manager who later called me with the estimate. I asked, "aren't these things saved on the computer," and couldn't he have gone to the computer to check the quote instead of "you texting the price, for this" he again gave another inappropriate excuse/lie. I told him not to fix/replace the strut and he said he has to do it. He won't be able to get the car out without that.

So basically they had already decided that they were going to charge me $1200 for the repair no matter what, even if they have to show some unnecessary/unwanted problems in the car. When I went to pick the car and asked for price match I got $30 back as price match. I paid $1004 when I got the car back.

Corporate office is as much involved in ripping the customers as the garage, instead of reprimanding the garage for cheating the customers they are advocating them to continue with these unethical practices. I talked to KIM and her supervisor McKenzie. Both of them said that I owe them $190 as I only paid $1004 for the repairs and I got 2 things done for a lower price than I was actually quoted, really!!! Well tell me McKenzie, If I owed you $190 then why the heck did you refund me another $31.72??? You are in business because of the customers.

I called Mr Gross and Mr VanHeel at headquarters but they refused to admit that I had a reason to be concerned. The most they could offer was a free oil change. They did not recognize the stress it caused when I thought of being in an accident with my granddaughter or having an accident on the Thruway. I will never go to Monro again and will tell my account to everyone I know.

After a couple of hours they finished my car. I drove off and my steering wheel was at a slight angle when I was driving straight down the road. I decided to return to Monro to ask why it was like that. The manager, Nathan, was upset that I returned. He asked what I wanted. I explained that my steering was off and he told me, "well you'd better sit down. It might take forever to fix." They took my car in and in fact fixed it. Consumer Affairs, Better Business Bureau, and the ASE Certified programs should investigate these shops.

Tried a cheater bar and the one wrench bent right at the socket. Just got a call from the garage I took the truck to when it became apparent an air wrench was needed. Two of the studs need to be replaced (the lugs were wrenched on so tightly they pulled threads) as well as 3 of the lugs which were rounded by excessive pressure on the wrench. I often drive past this Monroe franchise and rarely see any customers vehicles on their lifts. Guess I have my answer as to why.

I was going to do this exhaust install myself, but considering I didn't want to fight with 13 year old flange studs on my back in my driveway (though I could have. Done it before!), weather is getting colder (though I could have earlier today if I didn't have a Monro appointment scheduled at 1 pm and it didn't rain at 3), and I have the money to hire labor. So, I decided to pay some well equipped shop in the area to do the work. Well, Monro "muffler" is an exhaust shop so they should be well equipped I thought. Nope, wouldn't do it, wouldn't even look at the job to determine if they could do it, and didn't care if the local dealer does it. Great business model. That really made me feel like I should go there for other services that you try to sell like brakes, oil, and suspension components.

I called a local GM dealer/service center who said they'd be glad to install the system and added Borla is approved by all auto manufactures (if it's an assigned system model which this is with all paper work and components). They have also done these installs in the past and on some new vehicles as a custom option. The only problem was they didn't have an opening available for two weeks. So, I ended up calling a local tire/service shop that I have dealt with over the years (Goodyear, Denison Drive Corning NY). I asked them if they could hang the system for me and they said they have open bays today and to bring it in so they could take a look at it first. When I brought it in I showed them the kit (that I spent time looking up and purchasing, told them where my areas of concern with the vehicle install were, and let them get under the vehicle to make their own assessment before starting the work.

All throughout the entire experience there was a mutual understanding that I was only looking to hire their labor and that this was a custom job. As the owner, I assumed full responsibility that if anything else broke during the install (under reasonable and related conditions) that I was liable. I even told them that I didn't care if in the end I had pulled out of there with two muffler systems in the trunk. I'll figure it out and labor was on me. This was all I was asking for!! Why is this so hard? This shop had a couple of mechanics free, saw the opportunity to throw some work at them and make a few bucks, a mechanically proficient customer that was only looking to hire the tools, lift, and labor, and the ability to identify a mutual understanding that this was not work that they normally do, can guarantee, or will be able to complete in the end. This isn't hard stuff to understand.

If I have an exhaust and you're an exhaust shop then you are equipped to do exhaust work. Goodyear even told me that there would be some things they couldn't do if necessary like welding. That was fine. It's a bolt on kit (plus I weld and can make brackets). The biggest point here is that the same things that could go wrong installing one of Monro's exhaust systems (junk steel by the way, will rust out in less than two years in the rust belt) could go wrong with this installation and the customer would still be liable for anything that goes wrong which is something (and backed up by the reviews here) they have no problem charging for. What kind of business model is this to deny one of work because they're not buying your parts? Monro, you have got this confused. You're a service center not a parts shop.

There are two parts stores across the street from your Corning location. You don't have to guarantee customer parts. The only thing you have to do on your end is to make sure the parts are compatible before starting work and this is something the customer would be more than willing to assist with as they're the one who bought them. The way I see it is that there was an open bay today set aside for my vehicle. That mechanic or two got an extended break on your dime and on behalf of your greedy policy. You guys lost money on a very easy job that a competitor swooped in on when they saw it was easy peasy. Your store wasn't able to do this because of handed down corporate policy likely from the bean counters or attorney's cubicles.

Instead of this crap, why don't you go in the opposite direction with your resources and put the word out on the street that your well equipped muffler shops will not only do Monro exhaust, but aftermarket installs and Monro custom fabrications too? You already have the equipment and the idiots to write the policy. This would also give your service technicians an excuse to be happy to go to work everyday as opposed to installing 3-5 piece Lego sets. Anyways, there's more. Come to find out, the mechanic assigned to work on my vehicle has a similar vehicle (was in the parking lot as we were talking) and was more than happy to work on mine. Not only was it a break from the day to day routine (call it a gift from management), but it was also a customer relationship building opportunity. Thanks to you Monro, I found my new mechanic at a competitor's shop.

I gave Monro an extra star because I realize that a lot of these reviews are from people that don't understand how cars work and/or are aware of the fact that related components can and likely will break. Especially with older vehicles. It seems they are under fire here by many of these individuals. My issue with Monro as someone with a mechanical background and plenty of experience working on vehicles is that the work they do doesn't carry any pride or feeling of consequence. They're just handed down orders and it's everyday business. Every customer is the same. From today's experience it was apparent that the Monro shop is handed down orders that conflict with community relationship building.

The manager and staff at the Goodyear shop I interacted with were enabled to make an autonomous decision on their own and were not worried with identifying a customer that is going to try and screw them if something gets ** or what corporate had to say on the matter. All that aside and it's not proper to bring extras up at the end, but I'll never forget being ripped off by Monro (Cheektowaga NY. Walden and Harlem) 18-20 yrs ago (look it up). I had a muffler leak and they removed an entire stainless system from the car I had and replaced it with a crap steel system that had rusted in less than 2 yrs (that's where that came from). Being young and unknowledgeable I didn't know what had happened until my stepfather from whom I bought the car and had the system installed for me prior to purchase had explained everything to me.

In the end, you guys might have made it this far, but honesty and customer relations will be the end of you. I should have stayed away like my intuition told me instead of just wasting my time going back today. Had it made it into the stable you likely would have tried to cross sell or find something broken to sell me anyways. Long term profits lay in honesty and community relations not selling the most components. Though there may be delay, people catch on.