Monro Muffler

I tried to schedule my car to receive service to pass an inspection at a location in upstate NY. Once I got there, one of the employees scolded, yes scolded me, for saying I need an "inspection", when I meant to say "service". I can understand being a little short with customers sometimes (not that it's ok) but to yell at the source of your paycheck? When they're just inquiring into their services? It was so ridiculous it was comical. They also couldn't seem to keep their appointment schedule in order, as I had to make an appointment twice. After the second time, I decided that I don't want people who can't keep a simple appointment calendar working on a complex machine involving my overall safety, like my car. I can't say all Monro locations are like this, but I will never bother to find out.

I am beyond upset with Monro Muffler concerning how I was treated at the location in Albany, New York (store # 3010594). On July 26, 2018 I researched many places in the area to upgrade my exhaust and after reading the website about your warranty I knew Monroe was the place to go. When I called and spoke to the Manager Logan **, he quoted me $100.00 for the labor and parts. I was beyond happy with the reviews and quote so I decided to go with Monro Muffler and I made an appt for that day. I spoke to him about everything and he made me feel confident on my decision. I had my car go in for the service and when completed HOURS (3) later they told me my total was 324.00.

I went in to have a NY State vehicle inspection, the car only has 22k miles, they told me that the rear brake pads had to be replaced because they were falling apart and delaminating, at a cost of $430.00. I declined, ordered the parts online, and when I took the brakes apart to replace the pads I realized that the brakes were perfect, had not even reached their half life, nowhere did they show signs of delamination or of falling apart, I replaced them anyway and took the old brake pads back to Monroe Muffler.

I need to have my brakes and rotors changed on my car. I say need as I never actually completed my service at Monro. I called, and I asked how much it'd cost for them to replace 4 pads and rotors. Yes, 4. As in 2 in the front, two in the back. 4 wheels, 2 axles. That's important. They told me $400 for everything, including labor, so here I am super thrilled and I drive 12 miles down to the location. This is outstanding, I'm thinking to myself. I get there, I confirm the $400 price tag, and confirm that's for all 4, and I hand over my keys. However, he won't give me that number in writing, which should have been a red flag.

Muffler pipe replacement - First quote was $700. I did not approve that. There was no written estimate. I told them I couldn't pay $700. They said they already ordered the part and had the broken pipe off. Then said they'd only charge $500. So they were going to rip off $200. It was a $350 job. Anyone who goes to this place is looking to be overcharged. I call them MoronMuffler for treating customers like this. Can you imagine a world of honest car sales and repair?

Tom and Tim at Monro on Quaker are the best. They got me in within a few minutes of my call about a tire leak. We have used this shop for years for all types of repairs on our cars. Always professional.

Monro in Malone NY: Had tires changed on my 2012 truck and also asked for alignment I left short a lug nut due to mechanic rounding nut. I had to get one on way home at auto parts store 1/4 mile from Monro. They never offered to go get one and had to bring truck back due to steering wheel not being aligned properly and is still off. Lol.

I went to the 1971 Boston Road location in Wilbraham, MA on Friday, March 23rd and had one of the worst experiences in my life at this shop. Jose the manager, was great. Timothy was horrible horrible horrible! I don't think he knew what he was doing because it took him 8 hours to fix one wheel bearing. And the fix was just to order a part. Timothy did not communicate with me at all and only did so after having to get his attention several times. His "explanation" as to why the repair was taking long was because there was a part which refused to come off. Yet around 6pm the idea occurred to him to cut the part and order a new one. And get me out of the shop before they closed at 7pm. It shouldn't have taken 8 hours to figure this "solution" out. Very unprofessional and maybe had he not been taking oil changes in the middle of "trying to get the part loose", my entire day could've been salvaged. VERY disappointed. Will not recommend ever.

I scheduled an oil change for 11:30. At 12:03 I was still sitting in the waiting area. No communication was given as to what the delay was. Finally the car was taken in and during that time the attendant was talking and laughing with someone, not sure if it was a customer or not, but she went into the stall area and behind the desk in the waiting area. He was also back and forth answering the phone. It is now 12:38 and I still sit here. This was just an oil change, no tire rotation. Last time I come here. Very poor customer service. Finally out of there by 12:58. It’s NOT a good day at Monro.

Oil change tire rotation vehicle inspection - Friendly, courteous and informative. I called and they fit me right in, making meeting schedule effortlessly. Never once trying to push me into more service than actually needed. It's hard to find honest service station. Thank you for everything.

I pay for my 18 yr old grandson's vehicle issues, bought him 2 new winter tires at Monro Muffler, with balancing, etc that they must do. Bill came to over $400 - just had a new muffler & pipes put on (Kyle has a Van). Bill came to $436.00 - They do good service Kyle told me, but are Very expensive!!! Unfortunately Kyle (grandson) has all receipts, so I cannot post any info up here - accurate dates, order numbers, etc. I know the approximate months which are recent - and today is Feb 24 2018.

I’d been using Monro for years but mainly for oil changes. I had my older daughter take her car for a set of tires and was pleased with the service. Several weeks ago I take my youngest daughters car to be checked because it’s leaking antifreeze and running hot. The car was kept for several days because, I was told they could not find a leak. Finally I get a call with the quoted cost for repairs totaling $672.59. I was told it needed a thermostat and new radiator. Once the car was finished I pick it up and end up paying a total of $730.19. (I’m sick to my stomach at this point considering the amount of money I’ve spent).

The Monro muffler and break on Cochran road would not even look at my vehicle. His exact words, “Come in the garage, see everything I have to do.” I said, “I understand, could you look at it and tell me what you think.” He gave me attitude and said he was too busy. Would never do business with this store and neither should anyone else!

Monro Muffler Gates NY - Had state inspection in May 2017, passed. Then a large raccoon hit my right front tire rim, bumper. Caused damage to my wiper fluid tank that it doesn't hold any wiper juice. Went to a different mechanic. Found that my car should not have passed NYS inspection at all. None of my tires matches. When I bought the car, all tires were matching and now they are not. Definitely am not the 1st person to complain about it.

Caused extensive damage totaling $1003.00 to my vehicle. On 7/24/17 Monro damaged my brake line while trying to change a tire. Suffered complete brake failure immediately while leaving Monro parking lot. Monro is responsible for all damage. Would have rated -0 stars!!!

Had my exhaust system replaced a few two years ago at the Dedham Massachusetts location. Catalytic converter started to fail. Went back and they replaced oxygen sensors. The engine light came back on later. I decided to try the Norwood location. They claimed the ECU needed to be reprogrammed. Upon reading the Technical Service Bulletin I was given was given only applies to cars with manual transmissions. I have an automatic.

My car was at the shop for wheel bearing noise and power steering noise and stiffness repair. After consulting the issue with the shop and based on their guidance I purchased a brand new power steering pump that appeared to be the cause of issue. After I picked up the car I noticed the steering system symptoms, noise and stiffness, are not any better and the system has not been repaired properly. I took the car back to the shop, and they stated that power steering rack is in fact broken. Since I doubted if the power steering pump was actually replaced, or if it was done, the replacement was done properly or not, I asked the shop for the old power steering pump; however, the shop failed to give me the old power steering pump.

I've placed reviews on several sites, but I am terribly dissatisfied with Monro. I am not a person to drag a company down, and understand we all have to make a living. However, Monro doesn't care about how much money you have or how much you need your car. I don't trust them. I ended up with more issues than what I came in with. I went in for a scheduled oil change and recommendations for what is needed for my state inspection. I was told I'd need about $1100 worth of repairs. My car was purchased newly used a year ago. There's no way I need ALL of those repairs. Previous to this I was told I may need brakes in a few months. This time I needed, two new back tires, 4 rotors and front brake pads.

I got a 2005 Jeep Liberty from a man that worked for Monro Muffler/Brake. It was supposed to have been inspected 2 weeks before I got it on the internet. Turns out it was inspected by the employee. There was no way it would pass. A field rep from the PA State Police came out and checked the jeep and took the sticker because he said it didn't pass inspection. The mileage on the jeep is 118,739 at present and the mileage on the supposedly new inspection sticker says 125,000 miles even. Monro got a flatbed and took the jeep to their Warren PA shop and re inspected it. Now they have a big list of all kinds of things they say it needs to pass inspection that it didn't need a few weeks ago. They are trying to claim their employee did all of the damage AFTER he supposedly inspected the jeep.

I have been dealing with Monro since 1990. They have "ALWAYS" provided me with expert car care. I have been going to the shop in Waterbury Ct. 1040 Wolcott St. I can't say enough good things about ** (Manager) and his crew. I realize there are some shops out there that are not so honest but this one is not one of them.

I went into the dealership, was greeted by the manager, told him I had ordered 2 new tires from an online website and would like for his shop to install them. He quoted me a price of $22 per tire, I agreed, and asked for a $19.99 oil change as well. I went back 2 days later when tires arrived, they mounted and balanced the tires as agreed, did my oil change, and then proposed that I do a 4 wheel alignment. I told him I had one done about 2 years ago, didn't think I needed one, but asked for a price, he said $89.99.

On 05/16/17, I had an appointment with Monro Muffler/Brake located at 1105 Columbus Pike, Shop 340, Delaware, Ohio. I was the only customer in the waiting room, but I still had to wait for nearly an hour for a change of oil and filter. Then the manager told me he could not service my car and that I have to go back to the people who had last changed my car's oil and filter because they had "severely damaged the drain pan plug." The next day I went to Performance-Delaware, whose employees quickly changed my car's oil and filter, but denied there was anything wrong with the drain pan plug. This is the third time I am experiencing trouble with Monro Muffler/Brake. Have I been denied service now because I complained to store management the first two times? Very, very shady!

My battery saver mode light came on in my Dodge Journey and usually means a bad alternator which would of been covered under warranty. They said it was a battery not covered, 369.00. One day later light came on again and they found it to be the alternator. I don't believe for a minute that there was anything wrong with the battery because when it goes into battery saver mode it's running strictly on battery power. Well if the battery is bad then how could it still run but eventually it wouldn't start because the alternator wasn't charging it. So I believe they took me for 369.00, plus 100.00 for a deductible the next day to replace the alternator. They think we are stupid and shouldn't be trusted.

Took my jeep in cause of a noise. They told me that it needed a pulley so I said ok. Well it still made noise so they said steering pump. "That should do it," they said so I said ok. When I called they said it wasn't the steering pump so they put old one back on so they only charging for the pulley. Ok that's 130 dollars. Send my wife to get the jeep cause I was at work. They tell her it's 373. They put an alternator on. My wife try calling but couldn't answer so she paid the money. No one said anything about an alternator till she got down there so we didn't give consent for that so why do it. So when I get home I look and it's not a new alternator. They just said it was to get more money. I try call down there they put me on hold and never come back to phone.

I will never return to this shop or recommend anyone to have auto repairs done at the Glenolden Pa location. The technician said I need a heater hose assembly. It took a week to get the part and they had my car for 2 days. When I received my car back it smelled like antifreeze. The following morning while on my way to work the car ran hot on me. The car filled with smoke on the inside which has never occurred before. I had to have it towed back to the shop. I went to pick it up the next day and was told the brackets holding the heater assembly were defective. Well my car still smelled of antifreeze. I was thinking because the car filled with smoke that was the reason more so for the strong odor.

First off I want to state Ive been a mechanic on my own 30+ years. Bikes, cars, trucks. Recently while driving my drive shaft universal joints failed. (Age mileage) I didn't have the time myself to fix it so I stopped at Monro. They have lift tools. Be, quick and, easy. I already called for part prices at advance auto. 2 universals $19.96. Met with store manager. Explained my u joints were bad and needed replacement. He asked me how I knew this. I said, "I checked them." He said, "This could be expensive. Maybe $200." I said, "Just change the bad one. I'll do the other later myself to save time and money." I had to leave my truck. "Would take all day." He said.

I made an appointment for 4 o'clock. They said, “That's too late to do any work.” I said, “OK 3 then?” “OK we'll see you then.” I showed up at 3. Waited nearly 10 minutes for someone to come to the desk. I'm handicapped so waiting around is tough. By 4:35 my car still hadn't moved, I can't be overlooked with being the only person waiting and had a cane. I took my keys back and went to Meineke down the street without an appointment. I was seen immediately and treated kindly and respectfully. Monro of New London is one of the worst companies I've dealt with. Absolutely no concern for doing a mediocre job much less a good one. Every person in that place is mentally checked out. STAY AWAY! Get some new management. This "business" needs to be out of business.

Wanted to warn people of the negligent and incompetent mechanics at Monro. Had power steering problems and refused to go back to Monro even though the power steering rack was under warranty. I found that out when I called to see when it had been done which was in 2015. It was a slow loss of steering and it was not until I actually had it fixed somewhere else did I find out it could have been deadly. I confronted Monro and tech was antagonistic and rude. I brought a detailed bill from where I had the car fixed and the tech was supposed to fax to district office and then in turn to corporate. This was yesterday Feb 21.

I took my car to Monro Muffler Brake at the Clark summit shop for gas smell problem. The car was taken in and I was told that they would diagnose the problem and let me know. A day pass by no one from the shop calls, I had to call to get the status. They reply, "We couldn't get to the car." Next day no call. I had to drive to the shop to check, same answer could not get to the car. The car sits there for 3 days and no one had time to look, if they had so much work or mechanic shortage they should have told me to bring the car back after few days.

I had my oil changed at Monro in Albany NY. I drove the car to Buffalo NY and Rochester NY. Drove car with my daughter and granddaughter. I thought I smelled gas. Five days later my husband met us in Rochester. Upon recognizing the odor, he looked under the hood. Cap was left off when mechanic changed oil. Took the car to a Monro in Penfield. The mechanic there was helpful. He cleaned up the oil spills on engine and floor of car and added more oil. He stressed how harmful it would have been if we had driven the car any further. (Much more so if I had tried to drive back to Albany!)