Monro Muffler

We took our 1998 Lexus ES300 to Monro after it was diagnosed with misfires. We were told they would do a tune up and it would take 3 hours and cost $500. It took only 1 1/2 hours and all they did was change spark plugs, they did NOT have to remove the manifold to reach them which is why (they told us) it only took 1 1/2 hours. $500 was far too much to pay for NOT EVEN platinum spark plugs, and no other services. They did NOT give us a detailed receipt. When we complained about the "tune up" not including anything but plugs and taking half as long as we were told, we were told "we signed a release" so they did nothing wrong. Do not trust this company.

Terrible experience. Shady business practice. Will not own up to their mistakes. DO NOT TAKE YOUR VEHICLE HERE! Left me with a $900 repair bill, they refuse to pay for damages they did to my car, during a simple repair process. Read the BBB complaints, I’m not the first or the last. Do not let it be you.

Took my mother's car in because I had just been out on some gravel roads and was having some engine vibration in reverse. Ethan, their manager, told me I needed 4 motor mounts and the cost would be between $1200 and $2000. I doubted this and took the car to an actual mechanic - not one who learned to change oil during a 15 minute computer training.

The job was way overpriced. A part I could have bought at retrail for $400.00 Monro charged me $700.00. All the other parts were also priced awfully high. The work done was good though. I talked to corporate office to no avail. I would never recommend Monro for repairs.

They never try to overcharge...Quality is great, professional and consistent with the care of my car.. Oil changes are quick. They look over your car for safety issues. Always giving recommendations but dont put you to do it aggressively.

I went to the Saratoga Springs MONRO AUTO SERVICE and Tire Center for an inspection. I had been there before, and it seemed to have a good reputation. I was told I needed front struts, and an amount of money was written on a paper. NOTE: I had no idea how much they cost, but PRIUS parts are expensive. After 6 hrs there, I ended up getting 4 Tires 100 apiece, and KELLY Tires are listed for 70 apiece cheaper for 4. An alignment for 170 when I have a bill for the same for 80???? The 2 strut were almost 600.0 plus LABOR!!!! Needless to say I walked out almost 1800 less on my credit cards! NOW, upon reading the back of the bill-it states those KELLY tires if under 500 or less than a month. Which is both.. So, hopefully, I can calmly get my old tires back on/which were not illegally worn. THIS IS A RIP OFF! Monro is commission so I was chosen as their prime loser of money to pad their pockets!

Have been taking my vehicles to the Hard Rd Columbus Ohio location for over 10 years. I always trusted them. Took my car in to have lifetime brake pads replaced under warranty, which I had done 3 years prior. Was told I would pay labor $125.00 an hour just as I did last time. New rules now and paying 40.00 to bleed and another 1/2 hour labor. Making free pads over 240.00. 3 years ago got pads and rotors for 260.00. Told I got “ripped off” by service attendant on 3 year old bill. Said his quote is what the computer says and that’s all he can do. Called same company at a different location and they said they would put pads on for 125.00.

I’ve dealt with them twice now within the last year, (only because I had to) I would never choose to take my vehicle there because I'm clearly not the only person that’s had terrible experiences with this business, the abundance of bad reviews speak for themselves. Both times the manager, “Carlton **” was extremely poor mannered, sarcastic, and rude.

Went to Amsterdam, NY, Monroe Muffler & Brakes on Tuesday, because my brake pedal went all the way to floor & the brake warning light on dash appeared, when I was leaving home. The manager was very professional & knowledgeable. He gave me a reasonable estimate to repair the problem, which was a leaking brake line. I agreed & the manager & techs began work shortly. When the repair was completed my bill was exactly the same as the estimate. I was very happy with the repair. So far, two days later - no problems. Amsterdam, NY's Monroe mgr & techs were professional, polite, & answered my questions. Thank you Amsterdam, NY Monroe Muffler & Brakes for your outstanding service!

I'm very pleased with the service I received. I had to have my front brakes replaced and the manager, Chris **, was very helpful and detailed in explaining what needed to be done. He gave me a feeling of confidence and as a result I trusted him. In addition the final cost was reasonable. So, all in all Monro Muffler is very fortunate to have such a professional person working for them. Congratulations.