Monro Muffler Reviews

SCAM!!! Do NOT go here unless you want them to steal your money. I purchased 2 tires here for $1600, yes $800+ per tire. I’m not disputing the cost even though it’s outrageous. No, the tires were not gold plated, just massive markup. They were only able to install one tire. They were not able to get the other tire off due to a wheel lock, which they stripped the key trying to take off incorrectly. I then went to purchase another wheel key on my own dime, again they stripped that too and still were not able to take the 2nd tire off. At that point, I just said, "Refund me for the 2nd tire" as I had already spent over 1 month and 4 trips to their location. Manager (Jesse) said he had to submit it to corporate and would take 2 weeks (funny how the charge only took 5 seconds).

My father went to have his rear brakes serviced Lockport NY, and Christopher ** alarmed my 81-year-old dad by claiming that his rotors were rusted—not only the rear ones but all of them. It also turned out that the front brakes needed replacement. My dad, who is on a fixed income, had already signed the order, driven by fear for his safety while driving his truck. They charged him $1,538.96, which was not surprising. I requested that the old rotors be placed in the back of my dad's truck so I could have them inspected by his dealership in Medina, as they had previously informed him that only the rear brakes were necessary.

Run! Avoid! Long story short, defective front brakes put on. A couple weeks later loud noise coming from back brakes. I was told that dirt and dust had to be blown out, back brakes were fine. Pulling out of the parking lot, there was, a horrible noise coming from back brakes. Driving in heavy traffic, my tire flew off striking a car causing damage. Lug nuts were not put on. Mechanic admitted it was his fault and that he would lose his job. He did not. Defective back brakes put on. Monro admitted liability. Took vehicle to a dealership, they had to replace brakes all around vehicle and Monro paid the bill ($2672) because of their shoddy work. Dealership said my vehicle was dangerous to drive. I could not get a refund from Monro for the work that they did or didn't do but charged me for it.

Monro Muffler, 3145 West Liberty Ave. Shop 565, Pittsburgh, PA 15216. On August 13th, I visited Monro for my annual inspection and emissions. I got a phone call from an employee from Monro. They said I needed rear brakes and rotors needed replaced. I said to do it. On the invoice replacing the brake pads cost a total of $199, including labor. Brake rotors cost $350, including labor. All in; 549.99. At the beginning of September when driving to get groceries I noticed a very loud clicking sound coming from the rear of my Jeep. I decided not to take my Jeep back to Monro, I called a local car repair shop near my home and had my Jeep at his shop later that week.

I had a terrible experience at the Monro, Inc. in Burnham, PA. I paid nearly $1,200 for new tires and an alignment, but later discovered the alignment was never done. My car was placed in a bay that can't even perform alignments, and I was charged for TPMS valve stems that were never replaced. The manager responsible was fired for defrauding customers for years, but Monro has refused to refund me. Because of their negligence, my new tires are now damaged, voiding the manufacturer’s warranty. Monro’s only offer was to redo the service or refund me if I paid another shop upfront—both unacceptable given their history. This company engages in dishonest practices, and I strongly advise against using their services.

I always get excellent service! I never have to wait to get an appointment. Dennis ** and his crew are simply the best. I wouldn't go anywhere else for service on my car. I'm in and out in a very short time.

I had an appointment at Monro Muffler and Titusville PA customer service set my appointment for 5 o’clock. I was there at 20 till five and the guy tells me he cannot do my alignment on my car because he did not have time. I would not ever use Monro Muffler again. Anybody that uses them is going to be ripped off. Thank. Have a nice day.

Great, love it, we went to the store without appointment and they worked in their break time and repaired our car. When it was finished they didn't even want to take money. Great experience and lovely employees.

Scammers, previously had brought my spare car here with no issues... only put 3000 miles a year on it. It has newer parts all the way around including brakes and tires. Inspection was half assed as they only took off the left side tires then dropped the car back down. Was refused inspection without purchasing their trico pro wiper blades even though I just put TRICO platinums on 3 months prior that have no issues with them whatsoever. DO NOT recommend going to this shop. It’s known that auto shops don’t make money on NYS inspections that’s why they upsell products and today this proved it. Been in the automotive business for 20 years and currently work for the DOT, never been so frustrated with an annual inspection and will not be returning. (West Seneca, NY)

Monro Muffler is more than 30% more expensive than Mavis Midas firestone when it comes to brake work .The store I worked in had no flush machines, but they insisted that flushes were to be sold. They refused to higher quality technicians instead hogging low level tech. This is a despicable place to get your car repaired.