Monro Muffler Reviews

THESE PEOPLE ARE SCAMMERS. DO NOT GO TO MONRO UNDER ANY CIRCUMSTANCES! From their in store employees to their corporate structure these people will go out of their way to try and scam you. If you try to call them they will put you on hold for about 10 minutes then hang up, or just hang up on you in general. Spent about a hour on the phone trying to speak to a manager and got the run around over and over and over. All this not to even mention how much they overcharge for regular services! It does not cost $500 an axle to do your brakes like the man on the phone told someone who called! Not only rude to me but condescending to other patrons while I was there. They will hold your keys hostage and force money out of you under duress. Only thing I should have done is called the cops to get my keys. Scammers through and through, DO NOT GO HERE!!!! EMPLOYEES TO CORPORATE THEY WILL TRY EVERYTHING TO SCAM YOU.

I went to get a muffler check because it was loud. I was told by Caleb the manager 54.00 just to look. I told him they don't charge for just looking a exhaust. He put my car on lift and it only needed resonator. He saw off muffler resonator and said he had to order parts. I ask why did you take everything apart you don't have parts. He said he ordered them so I was stuck. I couldn't even leave. It took 3 hours for parts. I was charged 599.00 for muffler and 399.00 resonator, 400.00 labor, my total 1400. He quoted around 800.00. Customer service no help. I will also report this to attorney general. I question manager, he said no mistake, corporate does that. Do not go there. Rip off

Don't ever take your car here. They don't even know how to fix mufflers little alone anything else. Go to jacks muffler. I took it there to get my muffler fixed and when I left it was louder than it was when I came in there and when I left they made sure I had an oil leak.

I had the worst experience ever. On August 5th, I called the Tire Choice In Castro Valley, California and inquired about the oil change and tire rotation. I told them that I have Volkswagen Passat, a European car that uses Euro full synthetic oil for diesel motors and wanted to know if they have that oil. They told me, they have oil, it would be $150 and the wait is about 45 minutes. After 5 hours, they put synthetic 0W20 oil and they even didn't rotate the tires even though that was advertised that is included in the oil change. From beginning of the process, the person at front desk, manager J. ** was condescending. So, on August 6th, I called Volkswagen Service, gave them my car information, and asked what type of oil this car needs. They told me that my car uses 5W30 or 5W40. After that I drove to Tire Choice and asked to talk to manager, J. ** and told him about the error.

Company is a joke. DM is a lousy leader hr department. Well when there's a real issue they ignore it. If anyone reads this taking your car there is a mistake. During calls they will tell us to take you for all your money, sell services that they dont actually do, like coolant flushes, brake flushes so on. Big scam, brakes pads and rotors lol 800 bucks, don't be dumb. Take it somewhere else. Give your business to the mom and pop shops not the corporate shit shows, no real techs or talent. Why would you want your car worked on by someone that doesn't know how to use a screw driver lol

I went to Munro brake service in Jenison, Michigan to get new brakes and rotors. I go I drop my car off. Everything seems OK. Later a guy calls and says, "Hey you need new calipers because they’re stuck," and I was confused. I said I didn’t have problems with my calipers before and he said, "Oh yeah," and "We’re gonna have to keep your car for 10 days for the part to come in," and I was shocked and said what the heck I’m not gonna do that. He also said it was gonna be around $1000 extra. I was like nope and he said, "Oh forget it. You don’t need new calipers. We just forgot to unclip this area." Sorry it was like when I said no way in heck I’m gonna pay within 30 seconds. They were perfectly fine then I get my car back. I go when I pay think everything‘s fine. He tells me. "Hey there’s some tar or stuff on your brakes. It’s gonna take a few days to wear off." I was like OK.

Please see photos. They were to change my rack and pinion. They said it would be done in one day, no problem. They tried to remove parts that should not have been removed causing frame damage to the vehicle that the dealership cannot repair. The vehicle is now totaled. They did not put the parts on that they removed correctly, shoved it outside and told me to Take the car to Ford. This is the result of Monro. They fixed my other car which broke at the same time and were very proud to drive that car while slap shifting the transmission 70 miles per hour on a busy highway. But nice guys they are, didn’t charge for the destroying my vehicle. I call their Claims Dept. and opened a claim. We will see how this plays out.

Would never have them do work again. Absolutely terrible company. Couldn't even put wipers on right. New wiper flew off on interstate then they told me no warranty on wipers. It was the first day I used the wipers.

Avoid this service center! After getting my tires rotated here, I had to pay an additional $85 to have them rebalanced elsewhere because the job wasn't done properly. To make matters worse, during my next oil change, the technician discovered that the oil filter had been over-tightened and they had installed the wrong filter—they used an FP6607 instead of the Honda-specified 7317. These kinds of careless mistakes can lead to serious issues. Very disappointing experience overall. I strongly recommend taking your vehicle elsewhere.

The experience I had on Friday, 5/16 is no exacerbated by a safety issue my daughter just noticed after purchasing 4 new tires from this same location in Penfield, NY. My issue was the full synthetic oil change I scheduled, which included free tire rotation and fluid levels topped off. I watched very closely as I felt uneasy about the "team" that was on site that day (laughing, swearing, watching videos, etc.). Sure enough, they didn't rotate my tires or top off any fluids. Then argued with me when I questioned them. This morning, my daughter shared a photo with me of a lug nut they "tightened" after selling her four new tires about one month ago. Finally, 4 messages left, no call back!