Monro Muffler

Monro Muffler Reviews

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Overall Rating1.7 out of 5
See all 233 reviews & ratings

About Monro Muffler

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Monro Muffler Reviews

ConsumerAffairs has collected 233 reviews and 355 ratings.

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Verified purchase

Reviewed Sept. 16, 2023

The Monro in Uniontown PA said that I needed a tierod for the car and it was about 30 dollars..After they put it on they charged me 166 dollars for this part..Avoid this place unless you like getting robbed..This company needs investigated ASAP.

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Installation & Setup

Reviewed Aug. 25, 2023

Went to Monro owned Tire Warehouse to have new tire sensors installed. Three were installed incorrectly, one leaked repeatedly. Went back three times. Never fixed. One sensor was ruined. Now one tire is bad from incorrect balancing. A "sobering" experience. Read between the quotation marks for what I am saying. Place is a mess.

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    Reviewed Aug. 18, 2023

    I went in for a oil change and to get back breaks checked. Turned out I needed them. Was quoted 600$. I didn’t have that at the time so they adjusted the price to 223$ so me and my kids can be safe in our vehicle. I highly recommend them.

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    Reviewed July 7, 2023

    I took my SUV to Monro to replace a pair of lower rear control arm. The left control arm was broken. I was told that I couldn't drive or to be exact, I couldn't take the vehicle. The repairs was done and the bill was $792 with tax. When I entered the vehicle I noticed the check engine icon was lit, I mentioned it to guy who did the job and told him when I brought the suv in the light was not on. I took the vehicle to another shop in Abington and I was told my emission line was damaged and it seemed to be a malicious act. I wouldn't recommend that shop to anyone.

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    Installation & SetupStaff

    Reviewed March 6, 2023

    I am writing to express my dissatisfaction with the recent service I received from Mr. Tire INC. I am very embarrassed to involve you in this matter because I’m sure you have much more greater things to do. I tried to resolve the issue with your store manager ** but it wasn’t resolved. That’s why I’m reaching out to you. I visited your store twice in last 3 months months for a brake pads and rotor change job. I visited your store at 1800 Vestal Pkwy East, Vestal, NY 13850. I spoke with your store manager ** and he recommended me that I take advantage of the lifetime warranty on sets of front brake pads and rotor. He also advised that, I would hold on to the rear brakes because they’re still in good shape. I paid almost $1200 for the front and rear brake pads and rotors. And I was extremely disappointed with the outcome.

    I requested that your staff install the new rotors and brake pads on my vehicle, which I expected to be high-quality and reliable. However, upon inspection after the service was completed, I was shocked to discover that my car had been fitted with old in-house rotors and brake pads. This is unacceptable, as I specifically requested premium parts for my vehicle. I have always trusted Mr. Tire INC to provide quality service, but I feel that I have been let down on this occasion. Furthermore, I noticed a decrease in performance of my vehicle’s braking system after the service was performed.

    I took it back to Mr. Tire and spoke with ** the store manager. I have informed him about the performance of my vehicle and asked him to change the rear rotors and brake pads. He told me that everything is good and now it fine. After the second job, my vehicle’s performance got worse. This is particularly concerning, as it puts my safety and the safety of other road users at risk. I took my vehicle to the dealership and they checked my rotors and brakes pads. I was shocked to hear that Mr. Tire put old in-house parts on my vehicle.

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    Reviewed Feb. 24, 2023

    Had brake leak and clear brake fluid leak under my car. Went to Monro Muffler and was told I didn’t have a leak! All I needed was new tires. Purchased new tires and took their word for it. Next day brake light back on and brake fluid puddle under the vehicle with brake light on! Went back to monro muffler to verify what they say is I don’t have a leak and of course the Manager find a leak within 5 minutes! Now another $400 in repairs and no compensation! Don’t go here! Bad business! They will take your money and have you paying for things your car doesn’t need and avoid the actual problem!!! Beware!!!

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    Customer ServicePriceStaff

    Reviewed Dec. 31, 2022

    Took my car in for an oil change, they drained the oil and called me stating it was going to cost me over $400 as my drain plug was stripped and their company requires the have to replace the oil pan also. I had to have it towed elsewhere. They are obviously trained to upsell and rip people off.

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    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Nov. 11, 2022

    Grabbed us for a brake job a couple years ago when car had roughly 20,000.00 to pass inspection. Then yesterday I needed oil change so I didn't go there I went to Valvoline. They said I needed a new battery mine was week. It's my husband's car so I had no idea the battery was 2 years old installed by Monro. Plus Monro said special battery 2 years ago over 300.00 I called Monro they told me to call Api. Called api they said Monro carries warranty. I again called The Liverpool office of Monro they said they would call api, and to send pics to him. I did, but he couldn't tell me the warranty info when I asked him 4 times. Never called me back.

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    Customer Service

    Reviewed Sept. 26, 2022

    If I could give zero stars I would. After bringing in my newly purchased vehicle for oil and transmission and brake work on a early morning Friday in the summer, told it would be complete by early afternoon. Numerous calls was told by 6:00 pm it would be ready, I then waited another 40 minutes left the lot got down the road to a chugging car making noise (not how the vehicle went in) pulled over pulled the dip stick to find the oil level way over the fill amount. Tried calling the Monro store #35 which was closed, the store manager claims to have called us back that evening, no message left so that could not be verified.

    We were due to be in Virginia for our son to take care of something for his deployment, and then onto Florida, we instead were back at Monro at 7:15 am before the store opened at 7:30 am with the extra 2 QUARTS OF OIL we had to siphon out that was put in the car, instead of doing the job, all that was done was a new filter and 2 extra quarts of oil on top of the old oil. If we had taken our necessary trip we would have foamed the engine and our newly purchased vehicle destroyed.

    After meeting with Brett the store manager who confirmed that this was the case, told us that he would have to fire the individual because the claim the oil was changed which it was not, at which time we asked the tech to not be fired instead use as a teaching moment. Brett promised that we would receive a FULL refund of the WHOLE JOB to the amount of over $700, 2-hours later on Saturday we finally had our vehicle back, because of fraudulent work done, a 7 hour delay to our trip, we missed being where we were needed.

    Brett told us we would see the full amount credited within 3-days, he was dishonest however going back on his word (lesson learned always get it in writing), when a call was placed a week later after no refund, instead we were told that he did not have the authority to give us a credit, so dishonest, and that he could only refund the oil change, this was also NOT credited. After a dispute with our credit card company two calls to corporate and over a month and half later, finally a refund of only the oil change. We will never recommend Monro, however we will warn all we know what a fraud this company is, how dishonest Monro is and at all levels from the management right up to the corporate level who have no care for customer or customer service or the harm they cause.

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    Customer ServiceCoverageStaff

    Reviewed July 28, 2022

    STAY AWAY FROM THEM. So a few days back Sunday I took my car in Toyota 2007 RAV4 because oil was leaking. The guy in the glasses named ALEX told me the valve cover and oil pan gasket need changing and it would be approximately 600$. I said yes cause I needed the car on the day. Few hours later ALEX called me saying I need a new valve cover because the old one was damaged. He informed me that I can get one myself and take it there or I can get it from them and pay 900$ approximately. So I decided to get one online. I asked if I could drive the car and he said it's safe to drive. So I ordered the valve cover online for 100$ and some hours later my dad picked my car up and drove to home approx 1 minute ride.

    Next day I turned on the car and the sound of the engine was loud. I drove it for approx 2 minutes and my car died. Went walking to the store and told them what happened. They informed me it's the valve cover and I should get AAA myself and they didn't care that I didn't have a car. Thursday 21st of July 2022 I took the valve cover and gasket so they put in on. Later that day I get a phone call by ALEX saying that my car now needs a engine timing and I should take it to another mechanic because they are incapable of doing it. My response was that they have to pay for the fix since they broke the engine in the first place., then asked to talk to the manager and I was told he was informed and didn't care.

    Next day and after leaving a bad review I got a call from the manager named JOSH. Long story short he told me that it's the car's fault that the engine is ruined and he can't do anything for a loyal customer. After our conversation and understanding that MONRO ROCKY HILL DOESN'T CARE FOR THEIR CUSTOMERS. I had a mechanic check my car. The results was the engine was destroyed and also THE OIL LEAK WAS STILL HAPPENING. I called one last time trying to figure out what was their protocol for cases like mine and they said THEY DON'T HAVE A PROTOCOL IN CASE THEY MESS UP THEIR CUSTOMER'S CAR.

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    Monro Muffler Company Information

    Company Name:
    Monro Muffler