Monro Muffler

I am writing to express my dissatisfaction with the recent service I received from Mr. Tire INC. I am very embarrassed to involve you in this matter because I’m sure you have much more greater things to do. I tried to resolve the issue with your store manager ** but it wasn’t resolved. That’s why I’m reaching out to you. I visited your store twice in last 3 months months for a brake pads and rotor change job. I visited your store at 1800 Vestal Pkwy East, Vestal, NY 13850. I spoke with your store manager ** and he recommended me that I take advantage of the lifetime warranty on sets of front brake pads and rotor. He also advised that, I would hold on to the rear brakes because they’re still in good shape. I paid almost $1200 for the front and rear brake pads and rotors. And I was extremely disappointed with the outcome.

Had brake leak and clear brake fluid leak under my car. Went to Monro Muffler and was told I didn’t have a leak! All I needed was new tires. Purchased new tires and took their word for it. Next day brake light back on and brake fluid puddle under the vehicle with brake light on! Went back to monro muffler to verify what they say is I don’t have a leak and of course the Manager find a leak within 5 minutes! Now another $400 in repairs and no compensation! Don’t go here! Bad business! They will take your money and have you paying for things your car doesn’t need and avoid the actual problem!!! Beware!!!

Took my car in for an oil change, they drained the oil and called me stating it was going to cost me over $400 as my drain plug was stripped and their company requires the have to replace the oil pan also. I had to have it towed elsewhere. They are obviously trained to upsell and rip people off.

Grabbed us for a brake job a couple years ago when car had roughly 20,000.00 to pass inspection. Then yesterday I needed oil change so I didn't go there I went to Valvoline. They said I needed a new battery mine was week. It's my husband's car so I had no idea the battery was 2 years old installed by Monro. Plus Monro said special battery 2 years ago over 300.00 I called Monro they told me to call Api. Called api they said Monro carries warranty. I again called The Liverpool office of Monro they said they would call api, and to send pics to him. I did, but he couldn't tell me the warranty info when I asked him 4 times. Never called me back.

If I could give zero stars I would. After bringing in my newly purchased vehicle for oil and transmission and brake work on a early morning Friday in the summer, told it would be complete by early afternoon. Numerous calls was told by 6:00 pm it would be ready, I then waited another 40 minutes left the lot got down the road to a chugging car making noise (not how the vehicle went in) pulled over pulled the dip stick to find the oil level way over the fill amount. Tried calling the Monro store #35 which was closed, the store manager claims to have called us back that evening, no message left so that could not be verified.

STAY AWAY FROM THEM. So a few days back Sunday I took my car in Toyota 2007 RAV4 because oil was leaking. The guy in the glasses named ALEX told me the valve cover and oil pan gasket need changing and it would be approximately 600$. I said yes cause I needed the car on the day. Few hours later ALEX called me saying I need a new valve cover because the old one was damaged. He informed me that I can get one myself and take it there or I can get it from them and pay 900$ approximately. So I decided to get one online. I asked if I could drive the car and he said it's safe to drive. So I ordered the valve cover online for 100$ and some hours later my dad picked my car up and drove to home approx 1 minute ride.

I generally go to Monro to have repairs that I am unable to perform myself. Most times just for Oil Changes (DIY is just as expensive because a quart of oil is not cheap, the time to perform an oil change yourself, easier to go to Monro with a coupon) and the annual NY State Vehicle Safety Inspection. I've been a regular customer for about 12 years going to the same shop. The reason why I go to Monro is I have personally known one of the mechanics for over 25 years. For actual repairs, Monro boosts the price of parts roughly up to 40 percent considering you can obtain the same part at Advanced Auto, AutoZone, or other auto part stores.

I took my car in for a alignment at noon. Waited a hour and half to be told I needed a tye rod end before it was able to be fixed. Mind you a tye rod for my car is 29.99. I decided to let them fix it, although I can do it myself but my vacation is soon and I wanted it done now. They call and tell me my car is done at 4, I pay 250$ and drive off their lot to a horrible tilt of my steering wheel and pull to the right and when I turned corners the car literally jumped. I turned around and took it right back.

I recently had an oil change at Monroe in Oneida, NY. They were supposed to rotate tires, they did not and the car was down a quart of oil. Went back the following day, they said we were not down a quart and tires didn't need rotating. We watched them put more oil in and tires should have been rotated. We have been shorted a quart of oil the last three visits and this will be our last.

We took our 1998 Lexus ES300 to Monro after it was diagnosed with misfires. We were told they would do a tune up and it would take 3 hours and cost $500. It took only 1 1/2 hours and all they did was change spark plugs, they did NOT have to remove the manifold to reach them which is why (they told us) it only took 1 1/2 hours. $500 was far too much to pay for NOT EVEN platinum spark plugs, and no other services. They did NOT give us a detailed receipt. When we complained about the "tune up" not including anything but plugs and taking half as long as we were told, we were told "we signed a release" so they did nothing wrong. Do not trust this company.