Monro Muffler Reviews

Store # 204 located at 4731 Onondaga Blvd, Syracuse NY. I was traveling on the NYS Thruway and obtained a completely flat tire, to which I transferred the small donut. Having to travel a good number of miles to complete my trip, I researched a tire store that could help me. I spoke on the telephone with the store manager, **. He assured me that if I could drop off my truck for just a short amount of time, he would repair the flat.

SCAM!!! Do NOT go here unless you want them to steal your money. I purchased 2 tires here for $1600, yes $800+ per tire. I’m not disputing the cost even though it’s outrageous. No, the tires were not gold plated, just massive markup. They were only able to install one tire. They were not able to get the other tire off due to a wheel lock, which they stripped the key trying to take off incorrectly. I then went to purchase another wheel key on my own dime, again they stripped that too and still were not able to take the 2nd tire off. At that point, I just said, "Refund me for the 2nd tire" as I had already spent over 1 month and 4 trips to their location. Manager (Jesse) said he had to submit it to corporate and would take 2 weeks (funny how the charge only took 5 seconds).

My father went to have his rear brakes serviced Lockport NY, and Christopher ** alarmed my 81-year-old dad by claiming that his rotors were rusted—not only the rear ones but all of them. It also turned out that the front brakes needed replacement. My dad, who is on a fixed income, had already signed the order, driven by fear for his safety while driving his truck. They charged him $1,538.96, which was not surprising. I requested that the old rotors be placed in the back of my dad's truck so I could have them inspected by his dealership in Medina, as they had previously informed him that only the rear brakes were necessary.

Run! Avoid! Long story short, defective front brakes put on. A couple weeks later loud noise coming from back brakes. I was told that dirt and dust had to be blown out, back brakes were fine. Pulling out of the parking lot, there was, a horrible noise coming from back brakes. Driving in heavy traffic, my tire flew off striking a car causing damage. Lug nuts were not put on. Mechanic admitted it was his fault and that he would lose his job. He did not. Defective back brakes put on. Monro admitted liability. Took vehicle to a dealership, they had to replace brakes all around vehicle and Monro paid the bill ($2672) because of their shoddy work. Dealership said my vehicle was dangerous to drive. I could not get a refund from Monro for the work that they did or didn't do but charged me for it.

Monro Muffler, 3145 West Liberty Ave. Shop 565, Pittsburgh, PA 15216. On August 13th, I visited Monro for my annual inspection and emissions. I got a phone call from an employee from Monro. They said I needed rear brakes and rotors needed replaced. I said to do it. On the invoice replacing the brake pads cost a total of $199, including labor. Brake rotors cost $350, including labor. All in; 549.99. At the beginning of September when driving to get groceries I noticed a very loud clicking sound coming from the rear of my Jeep. I decided not to take my Jeep back to Monro, I called a local car repair shop near my home and had my Jeep at his shop later that week.

I had a terrible experience at the Monro, Inc. in Burnham, PA. I paid nearly $1,200 for new tires and an alignment, but later discovered the alignment was never done. My car was placed in a bay that can't even perform alignments, and I was charged for TPMS valve stems that were never replaced. The manager responsible was fired for defrauding customers for years, but Monro has refused to refund me. Because of their negligence, my new tires are now damaged, voiding the manufacturer’s warranty. Monro’s only offer was to redo the service or refund me if I paid another shop upfront—both unacceptable given their history. This company engages in dishonest practices, and I strongly advise against using their services.

I always get excellent service! I never have to wait to get an appointment. Dennis ** and his crew are simply the best. I wouldn't go anywhere else for service on my car. I'm in and out in a very short time.

I had an appointment at Monro Muffler and Titusville PA customer service set my appointment for 5 o’clock. I was there at 20 till five and the guy tells me he cannot do my alignment on my car because he did not have time. I would not ever use Monro Muffler again. Anybody that uses them is going to be ripped off. Thank. Have a nice day.

Great, love it, we went to the store without appointment and they worked in their break time and repaired our car. When it was finished they didn't even want to take money. Great experience and lovely employees.

Scammers, previously had brought my spare car here with no issues... only put 3000 miles a year on it. It has newer parts all the way around including brakes and tires. Inspection was half assed as they only took off the left side tires then dropped the car back down. Was refused inspection without purchasing their trico pro wiper blades even though I just put TRICO platinums on 3 months prior that have no issues with them whatsoever. DO NOT recommend going to this shop. It’s known that auto shops don’t make money on NYS inspections that’s why they upsell products and today this proved it. Been in the automotive business for 20 years and currently work for the DOT, never been so frustrated with an annual inspection and will not be returning. (West Seneca, NY)

Monro Muffler is more than 30% more expensive than Mavis Midas firestone when it comes to brake work .The store I worked in had no flush machines, but they insisted that flushes were to be sold. They refused to higher quality technicians instead hogging low level tech. This is a despicable place to get your car repaired.

I took my 2015 RAV4 in for a tune up last year. The cost was $800 or so. The tune up wasn't done. The parts that were to be changed out were the original parts put on by Toyota. The spark plugs are all rusted, the air filter wasn't changed out. I doubt the oil change was even done. I wouldn't trust them for anything. This was at the Saint Clairsville OH business.

In December 2023 I took my 2013 Jeep Compass Latitude to local Monro Muffler for both rear wheel bearing hubs to be replaced. Had an appointment and told them I needed the car back by a specific time as I had another commitment. After I dropped off my car received a call that I need the brakes replaced also as they were cracked/broken, then called again and told I needed the CV shaft replaced also. What started out as a repair bill of approximately $500 ended up being $1431.65- I dropped my car off on a Thursday evening so they had it all day Friday with the knowledge I needed it back my 2pm- so read all of above - My car was not done that day- They did not complete until next day and charged be $160/hr labor- They offered a free alignment and oil change due to the time they had my vehicle- Needless to say I will not return to this facility - located in Elizabethtown PA.

Teresa ** has terrible customer service and would not refund my money.

For a muffler shop, I was surprised they didn't stock any mufflers, pipes or clamps; ordering everything "as needed" from an auto parts store and have it delivered. The price I was charged for the muffler was nearly three times the retail cost of it from a local auto parts store, that's a unrealistic markup. Although there was an auto parts store within walking distance, I needed to wait almost 40 minutes for them to have a single muffler clamp delivered from the auto parts store they dealt with just to complete the job. I could have walked there, purchased the clamp myself and had the job finished earlier. The staff was knowledgeable, friendly and apologized for the time it took. And a two thumbs up for the workmanship of the welder, he didn't rush it and did a great job.

The Monro in Uniontown PA said that I needed a tierod for the car and it was about 30 dollars..After they put it on they charged me 166 dollars for this part..Avoid this place unless you like getting robbed..This company needs investigated ASAP.

Went to Monro owned Tire Warehouse to have new tire sensors installed. Three were installed incorrectly, one leaked repeatedly. Went back three times. Never fixed. One sensor was ruined. Now one tire is bad from incorrect balancing. A "sobering" experience. Read between the quotation marks for what I am saying. Place is a mess.

I went in for a oil change and to get back breaks checked. Turned out I needed them. Was quoted 600$. I didn’t have that at the time so they adjusted the price to 223$ so me and my kids can be safe in our vehicle. I highly recommend them.

I took my SUV to Monro to replace a pair of lower rear control arm. The left control arm was broken. I was told that I couldn't drive or to be exact, I couldn't take the vehicle. The repairs was done and the bill was $792 with tax. When I entered the vehicle I noticed the check engine icon was lit, I mentioned it to guy who did the job and told him when I brought the suv in the light was not on. I took the vehicle to another shop in Abington and I was told my emission line was damaged and it seemed to be a malicious act. I wouldn't recommend that shop to anyone.

I am writing to express my dissatisfaction with the recent service I received from Mr. Tire INC. I am very embarrassed to involve you in this matter because I’m sure you have much more greater things to do. I tried to resolve the issue with your store manager ** but it wasn’t resolved. That’s why I’m reaching out to you. I visited your store twice in last 3 months months for a brake pads and rotor change job. I visited your store at 1800 Vestal Pkwy East, Vestal, NY 13850. I spoke with your store manager ** and he recommended me that I take advantage of the lifetime warranty on sets of front brake pads and rotor. He also advised that, I would hold on to the rear brakes because they’re still in good shape. I paid almost $1200 for the front and rear brake pads and rotors. And I was extremely disappointed with the outcome.

Had brake leak and clear brake fluid leak under my car. Went to Monro Muffler and was told I didn’t have a leak! All I needed was new tires. Purchased new tires and took their word for it. Next day brake light back on and brake fluid puddle under the vehicle with brake light on! Went back to monro muffler to verify what they say is I don’t have a leak and of course the Manager find a leak within 5 minutes! Now another $400 in repairs and no compensation! Don’t go here! Bad business! They will take your money and have you paying for things your car doesn’t need and avoid the actual problem!!! Beware!!!

Took my car in for an oil change, they drained the oil and called me stating it was going to cost me over $400 as my drain plug was stripped and their company requires the have to replace the oil pan also. I had to have it towed elsewhere. They are obviously trained to upsell and rip people off.

Grabbed us for a brake job a couple years ago when car had roughly 20,000.00 to pass inspection. Then yesterday I needed oil change so I didn't go there I went to Valvoline. They said I needed a new battery mine was week. It's my husband's car so I had no idea the battery was 2 years old installed by Monro. Plus Monro said special battery 2 years ago over 300.00 I called Monro they told me to call Api. Called api they said Monro carries warranty. I again called The Liverpool office of Monro they said they would call api, and to send pics to him. I did, but he couldn't tell me the warranty info when I asked him 4 times. Never called me back.

If I could give zero stars I would. After bringing in my newly purchased vehicle for oil and transmission and brake work on a early morning Friday in the summer, told it would be complete by early afternoon. Numerous calls was told by 6:00 pm it would be ready, I then waited another 40 minutes left the lot got down the road to a chugging car making noise (not how the vehicle went in) pulled over pulled the dip stick to find the oil level way over the fill amount. Tried calling the Monro store #35 which was closed, the store manager claims to have called us back that evening, no message left so that could not be verified.

STAY AWAY FROM THEM. So a few days back Sunday I took my car in Toyota 2007 RAV4 because oil was leaking. The guy in the glasses named ALEX told me the valve cover and oil pan gasket need changing and it would be approximately 600$. I said yes cause I needed the car on the day. Few hours later ALEX called me saying I need a new valve cover because the old one was damaged. He informed me that I can get one myself and take it there or I can get it from them and pay 900$ approximately. So I decided to get one online. I asked if I could drive the car and he said it's safe to drive. So I ordered the valve cover online for 100$ and some hours later my dad picked my car up and drove to home approx 1 minute ride.

I generally go to Monro to have repairs that I am unable to perform myself. Most times just for Oil Changes (DIY is just as expensive because a quart of oil is not cheap, the time to perform an oil change yourself, easier to go to Monro with a coupon) and the annual NY State Vehicle Safety Inspection. I've been a regular customer for about 12 years going to the same shop. The reason why I go to Monro is I have personally known one of the mechanics for over 25 years. For actual repairs, Monro boosts the price of parts roughly up to 40 percent considering you can obtain the same part at Advanced Auto, AutoZone, or other auto part stores.

I took my car in for a alignment at noon. Waited a hour and half to be told I needed a tye rod end before it was able to be fixed. Mind you a tye rod for my car is 29.99. I decided to let them fix it, although I can do it myself but my vacation is soon and I wanted it done now. They call and tell me my car is done at 4, I pay 250$ and drive off their lot to a horrible tilt of my steering wheel and pull to the right and when I turned corners the car literally jumped. I turned around and took it right back.

I recently had an oil change at Monroe in Oneida, NY. They were supposed to rotate tires, they did not and the car was down a quart of oil. Went back the following day, they said we were not down a quart and tires didn't need rotating. We watched them put more oil in and tires should have been rotated. We have been shorted a quart of oil the last three visits and this will be our last.

We took our 1998 Lexus ES300 to Monro after it was diagnosed with misfires. We were told they would do a tune up and it would take 3 hours and cost $500. It took only 1 1/2 hours and all they did was change spark plugs, they did NOT have to remove the manifold to reach them which is why (they told us) it only took 1 1/2 hours. $500 was far too much to pay for NOT EVEN platinum spark plugs, and no other services. They did NOT give us a detailed receipt. When we complained about the "tune up" not including anything but plugs and taking half as long as we were told, we were told "we signed a release" so they did nothing wrong. Do not trust this company.

Terrible experience. Shady business practice. Will not own up to their mistakes. DO NOT TAKE YOUR VEHICLE HERE! Left me with a $900 repair bill, they refuse to pay for damages they did to my car, during a simple repair process. Read the BBB complaints, I’m not the first or the last. Do not let it be you.