Monro Muffler Reviews

I took my SUV to Monro to replace a pair of lower rear control arm. The left control arm was broken. I was told that I couldn't drive or to be exact, I couldn't take the vehicle. The repairs was done and the bill was $792 with tax. When I entered the vehicle I noticed the check engine icon was lit, I mentioned it to guy who did the job and told him when I brought the suv in the light was not on. I took the vehicle to another shop in Abington and I was told my emission line was damaged and it seemed to be a malicious act. I wouldn't recommend that shop to anyone.

I am writing to express my dissatisfaction with the recent service I received from Mr. Tire INC. I am very embarrassed to involve you in this matter because I’m sure you have much more greater things to do. I tried to resolve the issue with your store manager ** but it wasn’t resolved. That’s why I’m reaching out to you. I visited your store twice in last 3 months months for a brake pads and rotor change job. I visited your store at 1800 Vestal Pkwy East, Vestal, NY 13850. I spoke with your store manager ** and he recommended me that I take advantage of the lifetime warranty on sets of front brake pads and rotor. He also advised that, I would hold on to the rear brakes because they’re still in good shape. I paid almost $1200 for the front and rear brake pads and rotors. And I was extremely disappointed with the outcome.

Had brake leak and clear brake fluid leak under my car. Went to Monro Muffler and was told I didn’t have a leak! All I needed was new tires. Purchased new tires and took their word for it. Next day brake light back on and brake fluid puddle under the vehicle with brake light on! Went back to monro muffler to verify what they say is I don’t have a leak and of course the Manager find a leak within 5 minutes! Now another $400 in repairs and no compensation! Don’t go here! Bad business! They will take your money and have you paying for things your car doesn’t need and avoid the actual problem!!! Beware!!!

Took my car in for an oil change, they drained the oil and called me stating it was going to cost me over $400 as my drain plug was stripped and their company requires the have to replace the oil pan also. I had to have it towed elsewhere. They are obviously trained to upsell and rip people off.

Grabbed us for a brake job a couple years ago when car had roughly 20,000.00 to pass inspection. Then yesterday I needed oil change so I didn't go there I went to Valvoline. They said I needed a new battery mine was week. It's my husband's car so I had no idea the battery was 2 years old installed by Monro. Plus Monro said special battery 2 years ago over 300.00 I called Monro they told me to call Api. Called api they said Monro carries warranty. I again called The Liverpool office of Monro they said they would call api, and to send pics to him. I did, but he couldn't tell me the warranty info when I asked him 4 times. Never called me back.

If I could give zero stars I would. After bringing in my newly purchased vehicle for oil and transmission and brake work on a early morning Friday in the summer, told it would be complete by early afternoon. Numerous calls was told by 6:00 pm it would be ready, I then waited another 40 minutes left the lot got down the road to a chugging car making noise (not how the vehicle went in) pulled over pulled the dip stick to find the oil level way over the fill amount. Tried calling the Monro store #35 which was closed, the store manager claims to have called us back that evening, no message left so that could not be verified.

STAY AWAY FROM THEM. So a few days back Sunday I took my car in Toyota 2007 RAV4 because oil was leaking. The guy in the glasses named ALEX told me the valve cover and oil pan gasket need changing and it would be approximately 600$. I said yes cause I needed the car on the day. Few hours later ALEX called me saying I need a new valve cover because the old one was damaged. He informed me that I can get one myself and take it there or I can get it from them and pay 900$ approximately. So I decided to get one online. I asked if I could drive the car and he said it's safe to drive. So I ordered the valve cover online for 100$ and some hours later my dad picked my car up and drove to home approx 1 minute ride.

I generally go to Monro to have repairs that I am unable to perform myself. Most times just for Oil Changes (DIY is just as expensive because a quart of oil is not cheap, the time to perform an oil change yourself, easier to go to Monro with a coupon) and the annual NY State Vehicle Safety Inspection. I've been a regular customer for about 12 years going to the same shop. The reason why I go to Monro is I have personally known one of the mechanics for over 25 years. For actual repairs, Monro boosts the price of parts roughly up to 40 percent considering you can obtain the same part at Advanced Auto, AutoZone, or other auto part stores.

I took my car in for a alignment at noon. Waited a hour and half to be told I needed a tye rod end before it was able to be fixed. Mind you a tye rod for my car is 29.99. I decided to let them fix it, although I can do it myself but my vacation is soon and I wanted it done now. They call and tell me my car is done at 4, I pay 250$ and drive off their lot to a horrible tilt of my steering wheel and pull to the right and when I turned corners the car literally jumped. I turned around and took it right back.

I recently had an oil change at Monroe in Oneida, NY. They were supposed to rotate tires, they did not and the car was down a quart of oil. Went back the following day, they said we were not down a quart and tires didn't need rotating. We watched them put more oil in and tires should have been rotated. We have been shorted a quart of oil the last three visits and this will be our last.

We took our 1998 Lexus ES300 to Monro after it was diagnosed with misfires. We were told they would do a tune up and it would take 3 hours and cost $500. It took only 1 1/2 hours and all they did was change spark plugs, they did NOT have to remove the manifold to reach them which is why (they told us) it only took 1 1/2 hours. $500 was far too much to pay for NOT EVEN platinum spark plugs, and no other services. They did NOT give us a detailed receipt. When we complained about the "tune up" not including anything but plugs and taking half as long as we were told, we were told "we signed a release" so they did nothing wrong. Do not trust this company.

Terrible experience. Shady business practice. Will not own up to their mistakes. DO NOT TAKE YOUR VEHICLE HERE! Left me with a $900 repair bill, they refuse to pay for damages they did to my car, during a simple repair process. Read the BBB complaints, I’m not the first or the last. Do not let it be you.

I have gone to Monro Muffler many times, usually for inspections and oil changes. I have gotten tires there also. They are not cheap, but they are reasonable. They do good work in timely manner. They are always friendly to me. It is also nice that they are so close to my house and my work. Other services you might want to do further research on, but most dealers are expensive! Sometimes a car isn't worth repairing. If your car is in good shape, I recommend going there for inspections and oil changes.

Took my mother's car in because I had just been out on some gravel roads and was having some engine vibration in reverse. Ethan, their manager, told me I needed 4 motor mounts and the cost would be between $1200 and $2000. I doubted this and took the car to an actual mechanic - not one who learned to change oil during a 15 minute computer training.

The job was way overpriced. A part I could have bought at retrail for $400.00 Monro charged me $700.00. All the other parts were also priced awfully high. The work done was good though. I talked to corporate office to no avail. I would never recommend Monro for repairs.

They never try to overcharge...Quality is great, professional and consistent with the care of my car.. Oil changes are quick. They look over your car for safety issues. Always giving recommendations but dont put you to do it aggressively.

I went to the Saratoga Springs MONRO AUTO SERVICE and Tire Center for an inspection. I had been there before, and it seemed to have a good reputation. I was told I needed front struts, and an amount of money was written on a paper. NOTE: I had no idea how much they cost, but PRIUS parts are expensive. After 6 hrs there, I ended up getting 4 Tires 100 apiece, and KELLY Tires are listed for 70 apiece cheaper for 4. An alignment for 170 when I have a bill for the same for 80???? The 2 strut were almost 600.0 plus LABOR!!!! Needless to say I walked out almost 1800 less on my credit cards! NOW, upon reading the back of the bill-it states those KELLY tires if under 500 or less than a month. Which is both.. So, hopefully, I can calmly get my old tires back on/which were not illegally worn. THIS IS A RIP OFF! Monro is commission so I was chosen as their prime loser of money to pad their pockets!

Have been taking my vehicles to the Hard Rd Columbus Ohio location for over 10 years. I always trusted them. Took my car in to have lifetime brake pads replaced under warranty, which I had done 3 years prior. Was told I would pay labor $125.00 an hour just as I did last time. New rules now and paying 40.00 to bleed and another 1/2 hour labor. Making free pads over 240.00. 3 years ago got pads and rotors for 260.00. Told I got “ripped off” by service attendant on 3 year old bill. Said his quote is what the computer says and that’s all he can do. Called same company at a different location and they said they would put pads on for 125.00.

I’ve dealt with them twice now within the last year, (only because I had to) I would never choose to take my vehicle there because I'm clearly not the only person that’s had terrible experiences with this business, the abundance of bad reviews speak for themselves. Both times the manager, “Carlton **” was extremely poor mannered, sarcastic, and rude.

Went to Amsterdam, NY, Monroe Muffler & Brakes on Tuesday, because my brake pedal went all the way to floor & the brake warning light on dash appeared, when I was leaving home. The manager was very professional & knowledgeable. He gave me a reasonable estimate to repair the problem, which was a leaking brake line. I agreed & the manager & techs began work shortly. When the repair was completed my bill was exactly the same as the estimate. I was very happy with the repair. So far, two days later - no problems. Amsterdam, NY's Monroe mgr & techs were professional, polite, & answered my questions. Thank you Amsterdam, NY Monroe Muffler & Brakes for your outstanding service!

I'm very pleased with the service I received. I had to have my front brakes replaced and the manager, Chris **, was very helpful and detailed in explaining what needed to be done. He gave me a feeling of confidence and as a result I trusted him. In addition the final cost was reasonable. So, all in all Monro Muffler is very fortunate to have such a professional person working for them. Congratulations.

Went to Monro for a starter. After starter was put in check engine light came on. Took it back in. He said last guy tore the plug on the knock sensor. He then rewired it. As soon as he did he blew the vcm computer and a solenoid in the tranny. The dealer told us after monro had it towed there. Offered to pay $600 on a $1600 bill and I had a rental car for 10 days. Another $500. Horrible ** people on West Broad St in Columbus OH. Was told when it happened they would cover it all until they seen the bill. I will see them in court.

Had my car dropped off on Saturday, here it is a week later and I still don't have my car, manager barely communicated that they broke something and had to replace. Never did they offer a discount. I haven't heard from them yet! What can I do?

The team at Monro Auto Service and Tire Center on Cherry St. in Noblesville, IN, will have my business from now on. Their honesty and the care they showed me is something I’d not experienced before. My lack of knowledge in vehicle repair has always made me apprehensive. This team put me at ease and then some. They were upfront in telling me the computer issue I had could be extremely expensive. And that certainly could’ve opened the door to a costly repair, whether necessary or not. But again, honesty was their priority and no doubt part of their business model. They quickly found the issue which was far less involved and took care of it in less than an hour. Thank you guys for being the honest team you are. This is how business should be conducted and is obviously the reason they have so many return customers. Give them a shot and you won’t be disappointed!

DO NOT COME HERE. I will preface this by saying that up until today, I have had all my maintenance done here for the last two years but I will never return. Sunday: I dropped my car off early, as I usually do, so that way if they have time they can work on it early (and if they don't it's no big deal). My appointment was for brakes and an oil change. When I was dropping my car off, the guy checking me in was clueless. He seemed baffled that I wanted both brakes and oil serviced and what should have taken 5 minutes or less to check in, took almost 20.

My car was under care of Monro Muffler in Collegeville, Pennsylvania 2 weeks ago awaiting for arrival of a small part. Heavy rain and flooding happened and my car was flooded, damaged, and totaled. After repeated calls to their corporate office by the shop manager and me, finally they told me that their insurance does not cover the damage. What kind of companies don't have insurance to protect their customers while their cars are on their property and under their care? Their corporate officers are the worst to respond and talk to customers. Stay away from this company, they don't deserve your business.

YOU HAVE BEEN WARNED. NEVER GO HERE. Kevin who is the store manager is a snake who will lie to your face and he will lie under oath. Monroe Mufflers aka Mr Tire's greed for money outweigh their respect for others people's properties. Not unless you want the hassle of having your car staying at their shop longer than expected, don't go here. Kevin will also lie about that under oath by saying that you wanted your vehicle to be there while you scrabble up funds to pay for it. Then when you get you car back it the car emblem broken and smells of gas. Kevin the store manager blamed the damaged on his mechanic who he claims has a bad back and did not inform him of the damage to my vehicle but at the same time they believe these mechanic opinion on work that they claim I need done to people cars.

Had front and rear struts installed May 15th 2019.. Paid close to $1500. Brought my car in the next day to Walmart. Brought to my attention by the mechanic installing my back tires my struts were in bad shape. A piece of the coil had broken off in addition to being blow-torched and welded on to fit my vechicle. That is illegal!! The mechanic said "You were lucky that not only did you not get into an accident but could have been liable for another driver."

This was my 2nd visit to this Monro Muffler location. I needed front brakes "AGAIN" not from Monro, however! The "other guys" really put inferior product on my vehicle. It's been a few weeks since my brake replacement by Monro and I am well pleased so far. I was sold when the manager told me they only use one product which is superior to the "other guys". I would recommend Monro muffler and brakes first before you waste your Time and Money anywhere else.

The manager was courteous in scheduling my appointment for an oil change and to rotate tires, checking one with a slow leak. He noted that the brake pads were close and the tech could replace them quickly. They did!

Very easy to get an appointment and no pressure to sell you something. I found it pleasantly simple to get my oil changed. I got the conventional basic oil and a wonderful price. Basic customer service and everything was done in a timely manner. If you want express and out the door you pay more. I waited a few minutes and it was done.

As always, Stephen and his crew did a great job. A replacement part was ordered and quickly obtained to replace faulty engine sensor light on 14 yr old vehicle, allowing auto to pass e-check and enabling me to get tag for license plate. Stephen's crew is always courteous and helpful.

Did what they said they would do. I must assume they checked all the things they advertise. It was not noted on the invoice but was shown a bad cabin filter so I assume they checked all things that might need attention.

I have an older van - one that I hope will last me through my transition into retirement. The van is a rust bucket for most but to me it is a essential tool for my work. Being so close to retirement, I simply am not interested in buying another van. So this is where Aaron and Benito come in, they service the van with new muffler, exhaust and brakes. The most important thing is as mechanics they don't shame me with " you know this is a really old and not worth it van". True the market value for this van has long been gone but for someone reaching retirement the value is far beyond one of market placement. I hope this particular Monro shop on Livingston Avenue in Columbus, keeps Aaron as this trust is why I continue to bring my vehicle there. I also refer my friends.

I have been a customer at the Clarion Monro for many years. I have always had great service. I could go somewhere closer to my home but choose to go here because of the experienced mechanics who are always professional. Great place with great people!!

I was in and on the road in less than 90 minutes. Great team of mechanics that knew what they were doing, including the Manager. I can't be any more specific than what I stated. They were awesome. I would recommend Monro Muffler to all my friends and family.

Staff was very informative, clear and straightforward about repairing and replacing my brakes and brake lines. Very grateful for the guys at the new Milford Monro! The brakes were metal on metal and everything was good as new afterwards.

This location is the best. I go there because they are honest, #1. They do great work at a good price. The last time I was in they indicated at my next oil change I probably should change my front brakes. I said, "Well why don’t we do the backs ones too." They said, "No, you still have plenty of paid on them." That’s why I go here. You can trust them to do the “right thing”. They're the best.... Keep up the great work guys!!!!

My wheel was making a noise and they found out it was just a problem with the plate and he fixed it quickly and didn't charge me much money. I love these guys... They have worked on every car I have ever had.

This is my second appointment getting my oil changed and car looked at, top to bottom, with Ray at the front end. It feels like I've known him longer. Adrian always shows his face and says hello as do the other workers in the bays. I'm sorry I can't remember their names since some of them have probably been there a year or two, I only seem to get there a handful of times a year. This time my hubcap needed to be put back on because it fell off and one of my windshield wipers needed to be changed. I decide to walk to the store while they worked on the car. Ray phones me and says that everything looks great, I'm going to need tires soon but not urgent. I thank him and pick up my car. Hubcap securely on and wiper changed. Great, reliable place. One less worry with these terrific people. Thank you.