Monro Muffler Reviews

I recently had an oil change at Monroe in Oneida, NY. They were supposed to rotate tires, they did not and the car was down a quart of oil. Went back the following day, they said we were not down a quart and tires didn't need rotating. We watched them put more oil in and tires should have been rotated. We have been shorted a quart of oil the last three visits and this will be our last.

We took our 1998 Lexus ES300 to Monro after it was diagnosed with misfires. We were told they would do a tune up and it would take 3 hours and cost $500. It took only 1 1/2 hours and all they did was change spark plugs, they did NOT have to remove the manifold to reach them which is why (they told us) it only took 1 1/2 hours. $500 was far too much to pay for NOT EVEN platinum spark plugs, and no other services. They did NOT give us a detailed receipt. When we complained about the "tune up" not including anything but plugs and taking half as long as we were told, we were told "we signed a release" so they did nothing wrong. Do not trust this company.

Terrible experience. Shady business practice. Will not own up to their mistakes. DO NOT TAKE YOUR VEHICLE HERE! Left me with a $900 repair bill, they refuse to pay for damages they did to my car, during a simple repair process. Read the BBB complaints, I’m not the first or the last. Do not let it be you.

I have gone to Monro Muffler many times, usually for inspections and oil changes. I have gotten tires there also. They are not cheap, but they are reasonable. They do good work in timely manner. They are always friendly to me. It is also nice that they are so close to my house and my work. Other services you might want to do further research on, but most dealers are expensive! Sometimes a car isn't worth repairing. If your car is in good shape, I recommend going there for inspections and oil changes.

Took my mother's car in because I had just been out on some gravel roads and was having some engine vibration in reverse. Ethan, their manager, told me I needed 4 motor mounts and the cost would be between $1200 and $2000. I doubted this and took the car to an actual mechanic - not one who learned to change oil during a 15 minute computer training.

The job was way overpriced. A part I could have bought at retrail for $400.00 Monro charged me $700.00. All the other parts were also priced awfully high. The work done was good though. I talked to corporate office to no avail. I would never recommend Monro for repairs.

They never try to overcharge...Quality is great, professional and consistent with the care of my car.. Oil changes are quick. They look over your car for safety issues. Always giving recommendations but dont put you to do it aggressively.

I went to the Saratoga Springs MONRO AUTO SERVICE and Tire Center for an inspection. I had been there before, and it seemed to have a good reputation. I was told I needed front struts, and an amount of money was written on a paper. NOTE: I had no idea how much they cost, but PRIUS parts are expensive. After 6 hrs there, I ended up getting 4 Tires 100 apiece, and KELLY Tires are listed for 70 apiece cheaper for 4. An alignment for 170 when I have a bill for the same for 80???? The 2 strut were almost 600.0 plus LABOR!!!! Needless to say I walked out almost 1800 less on my credit cards! NOW, upon reading the back of the bill-it states those KELLY tires if under 500 or less than a month. Which is both.. So, hopefully, I can calmly get my old tires back on/which were not illegally worn. THIS IS A RIP OFF! Monro is commission so I was chosen as their prime loser of money to pad their pockets!

Have been taking my vehicles to the Hard Rd Columbus Ohio location for over 10 years. I always trusted them. Took my car in to have lifetime brake pads replaced under warranty, which I had done 3 years prior. Was told I would pay labor $125.00 an hour just as I did last time. New rules now and paying 40.00 to bleed and another 1/2 hour labor. Making free pads over 240.00. 3 years ago got pads and rotors for 260.00. Told I got “ripped off” by service attendant on 3 year old bill. Said his quote is what the computer says and that’s all he can do. Called same company at a different location and they said they would put pads on for 125.00.

I’ve dealt with them twice now within the last year, (only because I had to) I would never choose to take my vehicle there because I'm clearly not the only person that’s had terrible experiences with this business, the abundance of bad reviews speak for themselves. Both times the manager, “Carlton **” was extremely poor mannered, sarcastic, and rude.

Went to Amsterdam, NY, Monroe Muffler & Brakes on Tuesday, because my brake pedal went all the way to floor & the brake warning light on dash appeared, when I was leaving home. The manager was very professional & knowledgeable. He gave me a reasonable estimate to repair the problem, which was a leaking brake line. I agreed & the manager & techs began work shortly. When the repair was completed my bill was exactly the same as the estimate. I was very happy with the repair. So far, two days later - no problems. Amsterdam, NY's Monroe mgr & techs were professional, polite, & answered my questions. Thank you Amsterdam, NY Monroe Muffler & Brakes for your outstanding service!

I'm very pleased with the service I received. I had to have my front brakes replaced and the manager, Chris **, was very helpful and detailed in explaining what needed to be done. He gave me a feeling of confidence and as a result I trusted him. In addition the final cost was reasonable. So, all in all Monro Muffler is very fortunate to have such a professional person working for them. Congratulations.

Went to Monro for a starter. After starter was put in check engine light came on. Took it back in. He said last guy tore the plug on the knock sensor. He then rewired it. As soon as he did he blew the vcm computer and a solenoid in the tranny. The dealer told us after monro had it towed there. Offered to pay $600 on a $1600 bill and I had a rental car for 10 days. Another $500. Horrible ** people on West Broad St in Columbus OH. Was told when it happened they would cover it all until they seen the bill. I will see them in court.

Had my car dropped off on Saturday, here it is a week later and I still don't have my car, manager barely communicated that they broke something and had to replace. Never did they offer a discount. I haven't heard from them yet! What can I do?

The team at Monro Auto Service and Tire Center on Cherry St. in Noblesville, IN, will have my business from now on. Their honesty and the care they showed me is something I’d not experienced before. My lack of knowledge in vehicle repair has always made me apprehensive. This team put me at ease and then some. They were upfront in telling me the computer issue I had could be extremely expensive. And that certainly could’ve opened the door to a costly repair, whether necessary or not. But again, honesty was their priority and no doubt part of their business model. They quickly found the issue which was far less involved and took care of it in less than an hour. Thank you guys for being the honest team you are. This is how business should be conducted and is obviously the reason they have so many return customers. Give them a shot and you won’t be disappointed!

DO NOT COME HERE. I will preface this by saying that up until today, I have had all my maintenance done here for the last two years but I will never return. Sunday: I dropped my car off early, as I usually do, so that way if they have time they can work on it early (and if they don't it's no big deal). My appointment was for brakes and an oil change. When I was dropping my car off, the guy checking me in was clueless. He seemed baffled that I wanted both brakes and oil serviced and what should have taken 5 minutes or less to check in, took almost 20.

My car was under care of Monro Muffler in Collegeville, Pennsylvania 2 weeks ago awaiting for arrival of a small part. Heavy rain and flooding happened and my car was flooded, damaged, and totaled. After repeated calls to their corporate office by the shop manager and me, finally they told me that their insurance does not cover the damage. What kind of companies don't have insurance to protect their customers while their cars are on their property and under their care? Their corporate officers are the worst to respond and talk to customers. Stay away from this company, they don't deserve your business.

YOU HAVE BEEN WARNED. NEVER GO HERE. Kevin who is the store manager is a snake who will lie to your face and he will lie under oath. Monroe Mufflers aka Mr Tire's greed for money outweigh their respect for others people's properties. Not unless you want the hassle of having your car staying at their shop longer than expected, don't go here. Kevin will also lie about that under oath by saying that you wanted your vehicle to be there while you scrabble up funds to pay for it. Then when you get you car back it the car emblem broken and smells of gas. Kevin the store manager blamed the damaged on his mechanic who he claims has a bad back and did not inform him of the damage to my vehicle but at the same time they believe these mechanic opinion on work that they claim I need done to people cars.

Had front and rear struts installed May 15th 2019.. Paid close to $1500. Brought my car in the next day to Walmart. Brought to my attention by the mechanic installing my back tires my struts were in bad shape. A piece of the coil had broken off in addition to being blow-torched and welded on to fit my vechicle. That is illegal!! The mechanic said "You were lucky that not only did you not get into an accident but could have been liable for another driver."

This was my 2nd visit to this Monro Muffler location. I needed front brakes "AGAIN" not from Monro, however! The "other guys" really put inferior product on my vehicle. It's been a few weeks since my brake replacement by Monro and I am well pleased so far. I was sold when the manager told me they only use one product which is superior to the "other guys". I would recommend Monro muffler and brakes first before you waste your Time and Money anywhere else.

The manager was courteous in scheduling my appointment for an oil change and to rotate tires, checking one with a slow leak. He noted that the brake pads were close and the tech could replace them quickly. They did!

Very easy to get an appointment and no pressure to sell you something. I found it pleasantly simple to get my oil changed. I got the conventional basic oil and a wonderful price. Basic customer service and everything was done in a timely manner. If you want express and out the door you pay more. I waited a few minutes and it was done.

As always, Stephen and his crew did a great job. A replacement part was ordered and quickly obtained to replace faulty engine sensor light on 14 yr old vehicle, allowing auto to pass e-check and enabling me to get tag for license plate. Stephen's crew is always courteous and helpful.

Did what they said they would do. I must assume they checked all the things they advertise. It was not noted on the invoice but was shown a bad cabin filter so I assume they checked all things that might need attention.

I have an older van - one that I hope will last me through my transition into retirement. The van is a rust bucket for most but to me it is a essential tool for my work. Being so close to retirement, I simply am not interested in buying another van. So this is where Aaron and Benito come in, they service the van with new muffler, exhaust and brakes. The most important thing is as mechanics they don't shame me with " you know this is a really old and not worth it van". True the market value for this van has long been gone but for someone reaching retirement the value is far beyond one of market placement. I hope this particular Monro shop on Livingston Avenue in Columbus, keeps Aaron as this trust is why I continue to bring my vehicle there. I also refer my friends.

I have been a customer at the Clarion Monro for many years. I have always had great service. I could go somewhere closer to my home but choose to go here because of the experienced mechanics who are always professional. Great place with great people!!

I was in and on the road in less than 90 minutes. Great team of mechanics that knew what they were doing, including the Manager. I can't be any more specific than what I stated. They were awesome. I would recommend Monro Muffler to all my friends and family.

Staff was very informative, clear and straightforward about repairing and replacing my brakes and brake lines. Very grateful for the guys at the new Milford Monro! The brakes were metal on metal and everything was good as new afterwards.

This location is the best. I go there because they are honest, #1. They do great work at a good price. The last time I was in they indicated at my next oil change I probably should change my front brakes. I said, "Well why don’t we do the backs ones too." They said, "No, you still have plenty of paid on them." That’s why I go here. You can trust them to do the “right thing”. They're the best.... Keep up the great work guys!!!!

My wheel was making a noise and they found out it was just a problem with the plate and he fixed it quickly and didn't charge me much money. I love these guys... They have worked on every car I have ever had.

This is my second appointment getting my oil changed and car looked at, top to bottom, with Ray at the front end. It feels like I've known him longer. Adrian always shows his face and says hello as do the other workers in the bays. I'm sorry I can't remember their names since some of them have probably been there a year or two, I only seem to get there a handful of times a year. This time my hubcap needed to be put back on because it fell off and one of my windshield wipers needed to be changed. I decide to walk to the store while they worked on the car. Ray phones me and says that everything looks great, I'm going to need tires soon but not urgent. I thank him and pick up my car. Hubcap securely on and wiper changed. Great, reliable place. One less worry with these terrific people. Thank you.

Despite the kind & patient customer service I'd received, the cost was quite steep for an oil change. Whereas I might've paid more for synthetic elsewhere, I surely would've received the tire rotation @ the usual Monro Muffler in Greece, regardless of that of what the reason was, to not adjust the tires because the front tires are newer than the rear. I'm not sure as to what that would've done for the mileage. I might've paid less, jus' because I've been to such location on several occasions.

I had gone to Monro to get new pads and rotate in my SUV. I had dropped it off in the morning, wanting pickup in the afternoon. When I called to see if it was almost ready, I was told 15 minutes. I get there, he tells me they are having issues with a bolt, which I think no problem can’t take long. Had my fiancé drop me off, I ended up sitting there for almost 2 hours! Why would you tell me 15 minutes on the phone if you hadn’t even gotten the bolt off of side 1 yet? It wasn’t the fact of how long it took, it was the fact that I was told an extremely inaccurate time frame of completion, when all they had to say on the phone was that they were having issues with a bolt and they would call me back or I could call back to check.

Charged for a tire rotation I did not receive and informed I could not get a refund. Have had to return the past few times I've had an oil change to have maintenance light turned off. Manager was rude and did not even apologize for any inconvenience. When I said I won't be back, she said 'ok' turned around and went back into the garage.

Although I made my appointment for next Saturday, Daniel serviced my car. He was finished in about a half hour. He was very accommodating and he educated me on the TPMS. He wasn't trying to get more money out of me. I am very pleased with the service that wasn't suppose to have happened for another week. Thanks Daniel.

My experience at this particular location (Allegheny River Blvd.) was excellent. The customer service was great, their timing was wonderful and I was out of there ahead of schedule. I will be returning!

After my oil change, I asked what was wrong with my tire, they looked at me like, "What?" I said, "I told you to make sure you check out the back tire when you check my tires. I had one tire that I told you guys goes low." (When I was leaving no one looked at it, then someone came out, took my plug and said you would put air in it.) No air and my tire was low and kept the plug (called and you said you would put air in tire and give me a plug) (haven’t had time to go back yet), you said there is a nail it and you could plug it for $30 but can’t guarantee the plug and I asked if my tire would blow and you said no, I would just need to put air in it. Then come to find out my 2 tires look like below, I don’t know nothing about tires. That’s why I went to you all for all my oil changes.

Recently bought a set of Yokohama Ascend tires and was pleased with the experience. It took a few days for the tires to be procured but I wasn't in any particular hurry. Service was fast and thorough and my new tires are awesome. I'm very happy with my experience with Monroe thus far and I'm glad I took time to read the reviews, and also glad to add to the good reviews.

Josh and his staff are honest and helpful. Being a lady, I know I trust them and be treated with respect and integrity. I would recommend them to all my family and friends. The New Philadelphia, OH store is the best.

I had a coupon found online for $15.99 oil change. I read the fine print and checked a few websites to make sure that my car took the kind of oil that would be included with the coupon. When I arrived, the technician told me that the coupon would not be usable because my car “needed a better kind of oil”. So I asked what kind, and he acted like he was looking it up on the computer. When he cited the type of oil, I corrected him and told him that was incorrect and that I had done research, and told him exactly what type was needed. He then said he was going to check again, type something in, and said oh yes I was correct. He then tried to cover by saying it was the four-cylinder car that needed the type of oil he had been talking about. It was obviously a complete lie. And a bad acting job.

I specifically asked for the economy ($59.00 Walker muffler) and economy ($39.00 tailpipe). What I got was a top end muffler and tail pipe and a $389.00 bill. I personally checked at my local auto parts store located 3 miles away and the economy parts were in stock. I would never recommend Monro Muffler to anyone.

Manager talked me into a tire balance when I had no issues going in, I just needed and oil change. Rotated the tires twice both times I had a horrible vibration. He wouldn’t give me a refund, instead put on a show and gave me money out of his wallet. Had to take it to another shop to fix what they broke. Never again.

I have great service at Monroe and they are always very nice and honest with the customer. I always have my vehicle serviced here and I recommend them to any one that is looking for a mechanical work done for their vehicle.

Didn't have an appt.. Needed the oil change asap as I was going on a road trip the next day.. They got me right in and was fast.. Great service. Reason I always bring my cars there... The guys in N. Syr are great.

I had to schedule an alignment for my car based on uneven tire wear that Monro found out my oil changed. Very easy to schedule online, I received a confirmation email shortly after I booked my appointment online.

It's a busy shop so I make an appointment online and they are ready to go. Great tires and guaranteed brakes. They find you the best price and they do really good work. I switched from Valvoline because Monro doesn't charge to rotate your tires when you do an oil change, so they get all my oil, tire and brake business now. Brakes are good for as long as you own your car - labor only when they need replacing.

My car ran fine when I went, they said I needed $3400 worth of repairs, I had them put on brake pads only, leaving my car shook the whole way home. I feel they did something to it. I do not recommend going there.

Kevin and Philip were true professionals. Kevin was off when I brought my car in but Philip and him were on the same page and Philip was great. I was so impressed how he ran the station when I came in. He was very busy yet took time to take care of me like I was the only customer there. Philip acted like a manager in Kevin's absence. Great team. I will be going nowhere else with my car. Thanks again Kevin and Philip for your hard work.

My wife and I have been customers of this shop for many years. We tried the shop out the first time because of its convenient location and hours. We have always experienced consistent personable, affordable, timely and accurate service. We have never been disappointed with or questioned the service or regretted our decisions to have work done on our cars. On this visit I got an oil change. I also purchased a new set of 4 tires, had them mounted, balanced and wheels aligned. I had done some research on tires so I sort of had an idea of what I was looking. The manager talked through the benefits and drawbacks of various tire models which helped me decide and have confidence in the decision. I was impressed with his knowledge. Everything was done well, within a reasonable amount of time and for a reasonable price. We will continue using this store for any and all services until they give us a reason to stop.

Went to get my check engine light checked, ended up being two bad sensors. They said they’d change them, and when I got back they said they found that it was just a broken plug and saved me $100, but I drove 10 minutes off the lot and it came back on, problem not solved.

I go for a oil change and when finished I'm told I need new rotors and brakes even though I did it 6 months ago! Never ever going back! I had heard of similar complaints in the past but gave them the benefit of the doubt. I don't understand how shops like these are not investigated more on their blatant lies and overpriced work.

I live in Columbus, Ohio, I been getting my car serviced at the same Monro for over two years. I go in for a oil change with a coupon the company offered me. I was told that I could not use the coupon with the sale, they always have a sale so what is the use of printing coupons if you can't use them. I was charged almost double for the same service I've been getting for years. I called customer service and was told that I could not use the coupon. I have learned my lesson. Will not go back and will not recommended them anyone I know.

We took our 2005 Jeep Liberty in for an oil change. The technician did not tighten the oil filter properly and all of the oil drained out and the engine was destroyed. It cost us 3K to get a used engine and the labor involved to replace engine and an oil pump. We called the corporate office of Monro and they totally blew us off. We will NEVER go to another Monro shop. Also when we would bring our car in for an oil change they always had a list of repairs to be done. We took the car to our regular mechanic and he said the work did not need to be done or it was way out of line cost wise from what Monro quoted us.

Thieves, bottom line. 1st the quote was $900 plus. Then after return phone call and he would take off a couple parts, a caliper perhaps, $600 Plus, along with the much needed air filter he stated very clearly "it goes on top of your engine, and yours is way dirty". Really?!! 3 blocks up the Road, I had just had Valvoline change the oil and the air filter on my Very Beloved Truck. Should I ask Valvoline how dirty is the filter I just watched them replace! Not to mention, the damage they did to my truck after they didn't get to sell me a new front end.

Went to Monro Muffler in Mt Pleasant Pa to have tire sensors put on. To make it short, the sensors still didn't work, went back several times and tried getting my money back. I called the corporate several times and they said it was refunded in my account. It was never put in my account, they kept saying they would email me the info that it was sent but never did. I asked them to go over it with my bank and they said no. Worst co. ever, employees were horrible. Never again.

I needed an O2 sensor on my catalytic converter. They found all the parts needed or anticipated and did the install without having to get a new catalytic converter. It was done in 1 afternoon and saved me 1400 dollars. They do great work in Troy Oh. They do more mechanical work than just brakes and mufflers.

Overall it was a good experience. I was a walk in first thing in the morning I asked them if they could look at my vehicle because it was hesitating and the check engine light was flashing. They hooked it up to the monitor and couldn’t find anything wrong with it. They continued to look for a problem still came up with nothing. Now my car is running fine.

Monro Muffler in Shamokin Dam - After taking my vehicle back twice for brake issues after they installed new ones and claimed they didn't do nothing wrong. They were able to fix it but then the hubcaps fall off. They promised repeatedly to replace them and as of yesterday they told me that they weren't. Terrible management at this place. The hubcaps have been a look for a full year before they touch them.

Monroe, Fairlawn, Ohio, offers oil change coupon in an attempt to sell unneeded auto repairs. Tried to sell a set of tires, and I told would think about their offer. They didn't change the oil as the same filter I installed was still on the car and they overfilled the oil in a criminal act. Oil was dirty. No clean oil. An attempted to ruin the engine, cocky Manager tried to press me to buy the tires. Never will do business again with this company.

My husband was in this place the week before and told me to bring our daughter's car there the following week, as I pulled up one of the big doors to the shop area opened and they were backing out a car, I looked over and could clearly see a girl in there smoking!!! I don't want my vehicles around smoke. I went home and called my husband who told me that she works there and when he was in there the week before that it smelled of smoke and he thought it was just another customer but that at the end he had seen that same girl smoking out front where there is a gas station just feet away. I'm so annoyed, not even sure this is legal but don't want my cars smelling of smoke.

I'm giving 2 stars because the mechanics there really know what they are doing. They are exceptional but the manager named John has to learn how to talk to people. I got my oil change from them but when I got home my car won't start. I called them and the manager picked up and I told him the problem. He instantly started swearing and yelling at me saying it is not their fault. I tried to reassure him that I am not blaming anyone but he kept cursing and yelling at me. I still kept my calm and tried to apologize but he told me to have my lawyers call his lawyer and said, "Good luck because this is a multi-million dollar company".

I book my reservation online and the guy said we are running one hour late" and made an excuse that you didn’t fill all the details in form. Then the other guy said, "You can come in one hour between 3:30 to 4:00 pm" and I went again at 4:00 pm. The manager said that, "You had to come at 3:30, now we can’t take you." I left that place with feeling that the manager of this place had made this location miserable experience. Very disappointed with the miscommitment and wanted to convey the same thing to corporate office but didn’t get hold of them.

I had been a loyal customer for 6 years at Monro in PA until my appointment for a state inspection was cancelled and rescheduled 3x. I called and emailed the corporate office to discuss my experience and inquire how events like this could be avoided in the future. I sent 9 emails and 5 voice messages to Mackenzie at Monro Customer Service. After my 10th call, I finally spoke to her and asked why none of my calls/ emails were returned. Mackenzie at Monro Customer Service said she did return my call and ‘got a busy signal’ (on a cell phone) and did not try to follow-up again afterwards because ‘she didn’t’. Mackenzie demonstrated disgusting, incompetent, and dishonest behavior. I will end my patronage of Monro solely due to this ludicrous lack of Customer Service.

My brakes failed on my pick-up and I brought it to Monro. The mechanic/technician worked on it for 3 1/2 hours after closing so that I could get it back. I have never had such a dedicated service effort. I am truly appreciative. In addition, the gentleman was highly experienced and knowledgeable. I feel like my brakes are quite safe now.

I took my Dodge Stratus to the Monro on transit in Depew. They were fantastic. They took the time to get my light working properly. They also checked my car for any other issues. I am completely satisfied with the service I get at this location.

Went to Monro due to a loud grinding noise coming from left front. My guess was a wheel bearing. I had recently had my entire front brakes done at the same location a few weeks prior and wanted to make sure it wasn't due to that. I was correct in my guess and in fact it was a wheel bearing. The work was completed and the bill was $580.00. I was a bit shocked at the cost and decided once I returned home I would research the typical cost for repair. NOT ONE website stated it would be over 400.00. I then proceeded to look up the part cost (I used the part number THEY provided on the bill). The cost at the local Autozone was $169.00, Monro felt the need to charge me... $383.00 for it.

My son goes to UB in Buffalo. The starter failed on his 2005 Pont. G-6. He had it towed to Monro. The quote for a new battery (because I was told the connection threads on the battery were stripped. (Was fine last I knew). They had tried to tighten the connection (the service writer stated) and told me it wouldn't. Did the mechanic strip it?) Who knows I'm a hundred miles away from my son. The quote for the Battery was $129.00 (Not bad) and $34.95 to install it! Really! 2- Screws! The quote for the starter was $379 and 1.6 hrs to install it!

They were able to accommodate me right away. They were fast with their diagnosis, as well. They were able to give me a discount as well, and shuttled me to and back from work. They are very thorough and friendly.

I went to Monro for oil change. They told me my car needed synthetic with only 20000 miles which my mechanic said it did not after I already purchased it. I also went to Monro for front brakes and rotors. They told me with the flush it would be 642 dollars. WTH. I went to my mechanic. They said does not need flush and got the brakes and rotors done for 341. Monro is a RIP OFF. Do not use them. I have had issues with them for a while. Never going again.

On 9/28, I took my car in for a 2nd opinion. The mechanic stated it is likely that the caliper damage was a result of no lubrication added when the brake pads were changed. He said that the other calipers are in good condition... New question, if this was normal wear and/or neglect, wouldn't the other 3 would be in the same condition. He confirmed what I have found in my research as well as what the Monroe manager stated in March (although he now denies). The age of the car and mileage does not support this repair need. Calipers typically do not require replacement until well over 100,000 miles and even then that is if the brake system is not routinely maintenanced- which is clearly not the case with this car. I have called the Customer Service line as requested with no answer or returned call as of yet... I will update this review with their resolution.

Friendly and quick! Was greeted in a timely manner and had a few questions about different oils that Bob helped me with. I am leasing my car and thinking of keeping it so he said it would be wise to get the synthetic oil, wasn't pushy on my choice.

I tried to schedule my car to receive service to pass an inspection at a location in upstate NY. Once I got there, one of the employees scolded, yes scolded me, for saying I need an "inspection", when I meant to say "service". I can understand being a little short with customers sometimes (not that it's ok) but to yell at the source of your paycheck? When they're just inquiring into their services? It was so ridiculous it was comical. They also couldn't seem to keep their appointment schedule in order, as I had to make an appointment twice. After the second time, I decided that I don't want people who can't keep a simple appointment calendar working on a complex machine involving my overall safety, like my car. I can't say all Monro locations are like this, but I will never bother to find out.

I am beyond upset with Monro Muffler concerning how I was treated at the location in Albany, New York (store # 3010594). On July 26, 2018 I researched many places in the area to upgrade my exhaust and after reading the website about your warranty I knew Monroe was the place to go. When I called and spoke to the Manager Logan **, he quoted me $100.00 for the labor and parts. I was beyond happy with the reviews and quote so I decided to go with Monro Muffler and I made an appt for that day. I spoke to him about everything and he made me feel confident on my decision. I had my car go in for the service and when completed HOURS (3) later they told me my total was 324.00.

I went in to have a NY State vehicle inspection, the car only has 22k miles, they told me that the rear brake pads had to be replaced because they were falling apart and delaminating, at a cost of $430.00. I declined, ordered the parts online, and when I took the brakes apart to replace the pads I realized that the brakes were perfect, had not even reached their half life, nowhere did they show signs of delamination or of falling apart, I replaced them anyway and took the old brake pads back to Monroe Muffler.

I need to have my brakes and rotors changed on my car. I say need as I never actually completed my service at Monro. I called, and I asked how much it'd cost for them to replace 4 pads and rotors. Yes, 4. As in 2 in the front, two in the back. 4 wheels, 2 axles. That's important. They told me $400 for everything, including labor, so here I am super thrilled and I drive 12 miles down to the location. This is outstanding, I'm thinking to myself. I get there, I confirm the $400 price tag, and confirm that's for all 4, and I hand over my keys. However, he won't give me that number in writing, which should have been a red flag.

Muffler pipe replacement - First quote was $700. I did not approve that. There was no written estimate. I told them I couldn't pay $700. They said they already ordered the part and had the broken pipe off. Then said they'd only charge $500. So they were going to rip off $200. It was a $350 job. Anyone who goes to this place is looking to be overcharged. I call them MoronMuffler for treating customers like this. Can you imagine a world of honest car sales and repair?

Tom and Tim at Monro on Quaker are the best. They got me in within a few minutes of my call about a tire leak. We have used this shop for years for all types of repairs on our cars. Always professional.

Monro in Malone NY: Had tires changed on my 2012 truck and also asked for alignment I left short a lug nut due to mechanic rounding nut. I had to get one on way home at auto parts store 1/4 mile from Monro. They never offered to go get one and had to bring truck back due to steering wheel not being aligned properly and is still off. Lol.

I went to the 1971 Boston Road location in Wilbraham, MA on Friday, March 23rd and had one of the worst experiences in my life at this shop. Jose the manager, was great. Timothy was horrible horrible horrible! I don't think he knew what he was doing because it took him 8 hours to fix one wheel bearing. And the fix was just to order a part. Timothy did not communicate with me at all and only did so after having to get his attention several times. His "explanation" as to why the repair was taking long was because there was a part which refused to come off. Yet around 6pm the idea occurred to him to cut the part and order a new one. And get me out of the shop before they closed at 7pm. It shouldn't have taken 8 hours to figure this "solution" out. Very unprofessional and maybe had he not been taking oil changes in the middle of "trying to get the part loose", my entire day could've been salvaged. VERY disappointed. Will not recommend ever.

I scheduled an oil change for 11:30. At 12:03 I was still sitting in the waiting area. No communication was given as to what the delay was. Finally the car was taken in and during that time the attendant was talking and laughing with someone, not sure if it was a customer or not, but she went into the stall area and behind the desk in the waiting area. He was also back and forth answering the phone. It is now 12:38 and I still sit here. This was just an oil change, no tire rotation. Last time I come here. Very poor customer service. Finally out of there by 12:58. It’s NOT a good day at Monro.

Oil change tire rotation vehicle inspection - Friendly, courteous and informative. I called and they fit me right in, making meeting schedule effortlessly. Never once trying to push me into more service than actually needed. It's hard to find honest service station. Thank you for everything.

I pay for my 18 yr old grandson's vehicle issues, bought him 2 new winter tires at Monro Muffler, with balancing, etc that they must do. Bill came to over $400 - just had a new muffler & pipes put on (Kyle has a Van). Bill came to $436.00 - They do good service Kyle told me, but are Very expensive!!! Unfortunately Kyle (grandson) has all receipts, so I cannot post any info up here - accurate dates, order numbers, etc. I know the approximate months which are recent - and today is Feb 24 2018.

I’d been using Monro for years but mainly for oil changes. I had my older daughter take her car for a set of tires and was pleased with the service. Several weeks ago I take my youngest daughters car to be checked because it’s leaking antifreeze and running hot. The car was kept for several days because, I was told they could not find a leak. Finally I get a call with the quoted cost for repairs totaling $672.59. I was told it needed a thermostat and new radiator. Once the car was finished I pick it up and end up paying a total of $730.19. (I’m sick to my stomach at this point considering the amount of money I’ve spent).

The Monro muffler and break on Cochran road would not even look at my vehicle. His exact words, “Come in the garage, see everything I have to do.” I said, “I understand, could you look at it and tell me what you think.” He gave me attitude and said he was too busy. Would never do business with this store and neither should anyone else!

Monro Muffler Gates NY - Had state inspection in May 2017, passed. Then a large raccoon hit my right front tire rim, bumper. Caused damage to my wiper fluid tank that it doesn't hold any wiper juice. Went to a different mechanic. Found that my car should not have passed NYS inspection at all. None of my tires matches. When I bought the car, all tires were matching and now they are not. Definitely am not the 1st person to complain about it.

Caused extensive damage totaling $1003.00 to my vehicle. On 7/24/17 Monro damaged my brake line while trying to change a tire. Suffered complete brake failure immediately while leaving Monro parking lot. Monro is responsible for all damage. Would have rated -0 stars!!!

Had my exhaust system replaced a few two years ago at the Dedham Massachusetts location. Catalytic converter started to fail. Went back and they replaced oxygen sensors. The engine light came back on later. I decided to try the Norwood location. They claimed the ECU needed to be reprogrammed. Upon reading the Technical Service Bulletin I was given was given only applies to cars with manual transmissions. I have an automatic.

My car was at the shop for wheel bearing noise and power steering noise and stiffness repair. After consulting the issue with the shop and based on their guidance I purchased a brand new power steering pump that appeared to be the cause of issue. After I picked up the car I noticed the steering system symptoms, noise and stiffness, are not any better and the system has not been repaired properly. I took the car back to the shop, and they stated that power steering rack is in fact broken. Since I doubted if the power steering pump was actually replaced, or if it was done, the replacement was done properly or not, I asked the shop for the old power steering pump; however, the shop failed to give me the old power steering pump.

I've placed reviews on several sites, but I am terribly dissatisfied with Monro. I am not a person to drag a company down, and understand we all have to make a living. However, Monro doesn't care about how much money you have or how much you need your car. I don't trust them. I ended up with more issues than what I came in with. I went in for a scheduled oil change and recommendations for what is needed for my state inspection. I was told I'd need about $1100 worth of repairs. My car was purchased newly used a year ago. There's no way I need ALL of those repairs. Previous to this I was told I may need brakes in a few months. This time I needed, two new back tires, 4 rotors and front brake pads.

I got a 2005 Jeep Liberty from a man that worked for Monro Muffler/Brake. It was supposed to have been inspected 2 weeks before I got it on the internet. Turns out it was inspected by the employee. There was no way it would pass. A field rep from the PA State Police came out and checked the jeep and took the sticker because he said it didn't pass inspection. The mileage on the jeep is 118,739 at present and the mileage on the supposedly new inspection sticker says 125,000 miles even. Monro got a flatbed and took the jeep to their Warren PA shop and re inspected it. Now they have a big list of all kinds of things they say it needs to pass inspection that it didn't need a few weeks ago. They are trying to claim their employee did all of the damage AFTER he supposedly inspected the jeep.

I have been dealing with Monro since 1990. They have "ALWAYS" provided me with expert car care. I have been going to the shop in Waterbury Ct. 1040 Wolcott St. I can't say enough good things about ** (Manager) and his crew. I realize there are some shops out there that are not so honest but this one is not one of them.

I went into the dealership, was greeted by the manager, told him I had ordered 2 new tires from an online website and would like for his shop to install them. He quoted me a price of $22 per tire, I agreed, and asked for a $19.99 oil change as well. I went back 2 days later when tires arrived, they mounted and balanced the tires as agreed, did my oil change, and then proposed that I do a 4 wheel alignment. I told him I had one done about 2 years ago, didn't think I needed one, but asked for a price, he said $89.99.

On 05/16/17, I had an appointment with Monro Muffler/Brake located at 1105 Columbus Pike, Shop 340, Delaware, Ohio. I was the only customer in the waiting room, but I still had to wait for nearly an hour for a change of oil and filter. Then the manager told me he could not service my car and that I have to go back to the people who had last changed my car's oil and filter because they had "severely damaged the drain pan plug." The next day I went to Performance-Delaware, whose employees quickly changed my car's oil and filter, but denied there was anything wrong with the drain pan plug. This is the third time I am experiencing trouble with Monro Muffler/Brake. Have I been denied service now because I complained to store management the first two times? Very, very shady!

My battery saver mode light came on in my Dodge Journey and usually means a bad alternator which would of been covered under warranty. They said it was a battery not covered, 369.00. One day later light came on again and they found it to be the alternator. I don't believe for a minute that there was anything wrong with the battery because when it goes into battery saver mode it's running strictly on battery power. Well if the battery is bad then how could it still run but eventually it wouldn't start because the alternator wasn't charging it. So I believe they took me for 369.00, plus 100.00 for a deductible the next day to replace the alternator. They think we are stupid and shouldn't be trusted.

Took my jeep in cause of a noise. They told me that it needed a pulley so I said ok. Well it still made noise so they said steering pump. "That should do it," they said so I said ok. When I called they said it wasn't the steering pump so they put old one back on so they only charging for the pulley. Ok that's 130 dollars. Send my wife to get the jeep cause I was at work. They tell her it's 373. They put an alternator on. My wife try calling but couldn't answer so she paid the money. No one said anything about an alternator till she got down there so we didn't give consent for that so why do it. So when I get home I look and it's not a new alternator. They just said it was to get more money. I try call down there they put me on hold and never come back to phone.

I will never return to this shop or recommend anyone to have auto repairs done at the Glenolden Pa location. The technician said I need a heater hose assembly. It took a week to get the part and they had my car for 2 days. When I received my car back it smelled like antifreeze. The following morning while on my way to work the car ran hot on me. The car filled with smoke on the inside which has never occurred before. I had to have it towed back to the shop. I went to pick it up the next day and was told the brackets holding the heater assembly were defective. Well my car still smelled of antifreeze. I was thinking because the car filled with smoke that was the reason more so for the strong odor.

First off I want to state Ive been a mechanic on my own 30+ years. Bikes, cars, trucks. Recently while driving my drive shaft universal joints failed. (Age mileage) I didn't have the time myself to fix it so I stopped at Monro. They have lift tools. Be, quick and, easy. I already called for part prices at advance auto. 2 universals $19.96. Met with store manager. Explained my u joints were bad and needed replacement. He asked me how I knew this. I said, "I checked them." He said, "This could be expensive. Maybe $200." I said, "Just change the bad one. I'll do the other later myself to save time and money." I had to leave my truck. "Would take all day." He said.

I made an appointment for 4 o'clock. They said, “That's too late to do any work.” I said, “OK 3 then?” “OK we'll see you then.” I showed up at 3. Waited nearly 10 minutes for someone to come to the desk. I'm handicapped so waiting around is tough. By 4:35 my car still hadn't moved, I can't be overlooked with being the only person waiting and had a cane. I took my keys back and went to Meineke down the street without an appointment. I was seen immediately and treated kindly and respectfully. Monro of New London is one of the worst companies I've dealt with. Absolutely no concern for doing a mediocre job much less a good one. Every person in that place is mentally checked out. STAY AWAY! Get some new management. This "business" needs to be out of business.

Wanted to warn people of the negligent and incompetent mechanics at Monro. Had power steering problems and refused to go back to Monro even though the power steering rack was under warranty. I found that out when I called to see when it had been done which was in 2015. It was a slow loss of steering and it was not until I actually had it fixed somewhere else did I find out it could have been deadly. I confronted Monro and tech was antagonistic and rude. I brought a detailed bill from where I had the car fixed and the tech was supposed to fax to district office and then in turn to corporate. This was yesterday Feb 21.

I took my car to Monro Muffler Brake at the Clark summit shop for gas smell problem. The car was taken in and I was told that they would diagnose the problem and let me know. A day pass by no one from the shop calls, I had to call to get the status. They reply, "We couldn't get to the car." Next day no call. I had to drive to the shop to check, same answer could not get to the car. The car sits there for 3 days and no one had time to look, if they had so much work or mechanic shortage they should have told me to bring the car back after few days.

I had my oil changed at Monro in Albany NY. I drove the car to Buffalo NY and Rochester NY. Drove car with my daughter and granddaughter. I thought I smelled gas. Five days later my husband met us in Rochester. Upon recognizing the odor, he looked under the hood. Cap was left off when mechanic changed oil. Took the car to a Monro in Penfield. The mechanic there was helpful. He cleaned up the oil spills on engine and floor of car and added more oil. He stressed how harmful it would have been if we had driven the car any further. (Much more so if I had tried to drive back to Albany!)

It takes some time to do all these services. Going into it, I knew that I needed two new tires, alignment (badly), and an oil change. When they removed my tires the manager Nathan came out and explained that I had 2mm left on my brake pads. At first I was concerned believing what he was saying. He told me that the additional service would be $432.00. Trying to make me feel bad I kindly declined that service. Dumb enough, he left my car inspection report on the counter. I looked it over and took a picture of it. The mechanic clearly checked off that my brakes were completely fine.

Very disgusted with the managers at Monro brake and muffler. Gary and John both need to be fired. I had appointment there and took them 3 hours to do oil change and tire rotation. Gary was very disrespectful to me. Told me I could go elsewhere and John was very disrespectful. Told me to leave also. Had my friends return in there for exhaust and the managers were swearing at me and other customers. I would not recommend anyone to their location!! Way overpriced and very slow and dishonest.

Brought the truck in for an oil change and tire rotation back in mid-September. The oil change itself took almost 2 hours. I caught the so-called mechanics as they were about to pull the rear drums on the truck (which I hadn't asked for and which–with Ford’s overlapping brake drum width–usually results in star adjuster issues). The tires were rotated and I was good to go... or so I thought. With a winter storm on our doorstep here in Buffalo NY, I rolled out the jack with the intent on changing out to the studded snows... I have two almost new HD lug wrenches. Neither could get the lugs to budge.

When my son wanted to purchase ONE NEW TIRE for his recently bought used car, it was discovered that he did not have the special "key" for the lug nuts. The sales person bullied my son and said he needed to buy ALL NEW LUG NUTS and a key that they would happily install for him at $110 hour. He yelled at my son and bullied him, instead of telling him he could just go get an after market key that matched his present lug nuts. When I stepped in, the bully salesperson did my son a "favor" and only charged him half the cost of labor. DO NOT EVER GO TO THIS PLACE.

I purchased a complete Borla Cat Back exhaust system for my vehicle for a steal off of Amazon and Monro wouldn't install it because they have a "no customer parts" policy. This is ridiculous. Not even a liability waiver in the work order to sign (there usually is)? I don't ever recall going to a shop and being told "we won't put your brake pads on because you didn't buy them from us". What kind of scam is that? Oh wait, you want to make money off of the parts too? With this you're eating your own tail guys. Better wake up to it or your precious stock will be where it was 5 yrs ago. It's already headed that way and likely because customers want quality all around which includes honesty. $19.99 oil changes ring a bell?

Shop was always great. However over the last years seen steady decline. Got wife car towed there in May - Terry told us needs a $3000 engine. It takes them until June 17th to finish almost a month they have car. We show up to pick it up and see the engine is very old looking and the entire air system is fabricated out of duct tape. I immediately break out camera and start taking pictures. And he tells me the engine is great and they just couldn't find a hose anywhere but that it will work until they find one.

All I wanted is new tires and they took my car out and intentionally put it in race mode and crashed it, then lied about it and tried to cover up the damage.

I went to Monro Auto in North Randall Ohio just for a tune up. After leaving the lot I notice my car was not running right. After taking it to three different auto repair shops to include the Toyota Dealership, it was found out that Monro had put in the wrong spark plugs. It is a shame after going to court on this, I now have to file an appeal because I didn't have the mechanics with me. I will find out it would make a difference when I go to court with the mechanics. A $234.00 tune ended up costing me over $500.00. The Monro on 117th Street is o.k. I strongly suggest you do not go to the Monro in North Randall Ohio. I believe it is on Warrensville Road.

I went to Monro for an oil change only. My tires were taken off and rotated. After what seemed like longer than normal oil change I was on my way. After pulling out of their lot my car was wobbling and I turned back into the shop. The service guy got in to put on lift and the tire fell off!! He forgot to put lug nuts back on. Would of been nice if it happened on highway. Could of at least got a free oil change. All we got was "So sorry." Will never go back there again.

Went in for a conventional oil change at Monroe on rt 57 in Liverpool for a special price of 14.99 on my new Altima. Charged me 64.79 for a full synthetic change, was going out of town the next day so I agreed. They said this is what the vehicle called for and would void the warranty if I did not. Called dealer when I arrived home, they said conventional 5w 30 oil is fine, this is what they used in the first change. Beware of this outfit, they will take for a ride. Do your research first on what you need done. Simple oil change cost me 50.00 more. So now I'm wondering if they even put the correct oil in this vehicle???

I've gone to a few different Monro's and I've had nothing but great experiences. One time I made an appointment to get a headlight replaced and they didn't have it the next day. I was not charged a dime. I also got my car inspected and they told me I could use new filters and showed me them. I didn't have the money and didn't do it, but at least they didn't act like other places and pretend like it was dire.

Took a perfectly good running vehicle in for a simple inspection to Amherst Monro, two days later, had a bill for $3100.00 and a car that didn't run. Never received an estimate for the work they performed, which is supposed to be their policy. After being without a car for two weeks, and many trips back and forth so they could fix the work they performed, we had the car back. I received an estimate from another local comparable dealership (VIP) and it was much cheaper for the same work, which again, according to their own policy, they will beat a competitors price by 5%, which should have resulted in a credit of $1136.13. Presented all the necessary paperwork to corporate, to which their response was, "take us to court". Very disappointing when a corporation won't even honor their own written policy and would rather put you through the court system.

I went into the Monro location on Buffalo Rd in Erie, PA after setting up an appointment for my vehicle's annual state emissions and mechanical inspection. I usually go to the place I purchased my car from; Auto Express but their emissions machine was not working and I needed to get my inspection completed asap as it expired at the end of July. I had a pre-inspection done at the Auto Express location about a week prior to this which revealed only a few minor things needing repaired; bulbs replaced, tires rotated etc.

I went to Monro on Timberlake Rd in Lynchburg, VA a few weeks ago for an oil change and rotation and possibly change my front pads since Monro on Old Forest Rd said they need to be replaced soon and that my pads were going to be free because of the life guarantee. They called Old Forest for verification. I had to pay for labor. They pulled my van out of the bay. I went to pay my bill and the manager told me I had 50% left on my pads so he wasn't going to replace them. Okay. Then he comes back with, "You need a complete rear brake system because they are metal to metal". These are drum brakes.

My brake lines rusted out. Dropped my car off on a Monday, picked it up Wednesday night. They were supposed to replace the brake lines from the middle of the car back. Car was good for two days. I was driving to the gym the third day and the brakes went out again. It was leaking at the left rear wheel. I guess they did not do the job right. Charged me $432.00. I will not take my car there again.

I recently purchased a set of four Kelly tires and also needed a new TPMS Sensor. The tires were a great deal and I am happy with them. The problem started with the TPMS Sensor, when installed they were unable to shut off the low tire pressure light on the dash. After several tries, the manager, Nathan **, thought it might be a faulty TMPS and ordered another one and they would put it in when they got it.

I took my car in to be repaired for my entire exhaust to be replaced at this Monro Muffler location in New Brighton, PA on a Friday. When picking up my car the next day which was Saturday, I handed the manager my debit to pay for the amount of $566.04. He slid my bank debit card (which I checked 5 min before leaving to pick up my car and had 745 and change in my actual bank account) and when he claims it didn't go through proceeds to slide my card again on a different credit card machine another 2 times and it shows it would only cover $175.11 of the $566.04... Well that was because it went through and took that amount and also took the 175.11 that was remaining in my account. He claimed he called my customer service number on the back of my bank card and that the extra charge would be back in my bank account.

Monro Muffler, Manchester NH - Went for an oil change. Had two dogs with me. After about 35 minutes went in waiting area with them. One other customers was there as well as 2 employees. No problems until about 30 minutes later when store manager Brett ** informed me that dogs had to be outside. Inquired why after 30 minutes he asked me to remove dogs. At that point he became verbally harassing me and threatening. When I continued to ask why after 30 minutes of my dogs allowed in they were not now allowed in. He continued to swear and threaten. Contacted Monro corporate and they stated that I was in the wrong. Please be aware that Monro corporate allows their store managers to verbally abused and physically threaten their customers. The manager's name is Brett **.

I went in for an oil change on 6/17/16 and the tire rotation was included. As the mechanic was rotating the tires, he check my brakes and stated I needed new rear brakes. They were not at the squeak point yet but close to it. The charges to do the brakes also turned into charges to replace rotors, that do not have extensive wear. All of a sudden my brake change turned into a $400.00 bill! I chose not to have my brakes done due to the unnecessary charge for changing my rotors. During the replacing of my brake pads (later the same day somewhere else), I noticed my tire pressure light remained on. Since I have owned this vehicle the tire pressure light has never been on! Monro rotated the tires but did not fill my tires to the appropriate levels. Every one of my tires were low but especially the one in the rear was reading only 17 psi!

I went there, sat for new brake pads. Halfway home we stopped for gas and the pass side rear was smoking. We made it home because they closed five min after leaving. Called soon and they said “Bring it in and we will look at it.” They said “You might need a new caliper.” Called the place I bought the truck and he said “Bring it down and I'll look at it.” Well come to find out they put the pads on wrong, didn't tell me I needed new rotors and knocked off the pass side rear e-brake cable. Well now I need new rear axle seal rotor caliper and pads on both sides of rear and new front pads. Total cost to repair $1200 on top of 200 for the pads from Monro.

Was told needed tires and welding done for inspection. Took it and had welding done by who they suggested. Took it back to have tires and inspection done. And they tell me my brake line is leaking. Meanwhile they just put new brakes a month ago. Asst. manager was very rude. When I called the welder and asked him when he was doing my car, did he see any leak. Mind you there is nothing on my driveway. I called Monro back and told him, and told him the other Manager ** told me all I had to do for inspection was welding and tires. He told no he didn't care what he said. He was in charged today and it would cost me over $600.00 to have the work done. Will never deal with them again. Taking my car somewhere else.

On Thursday, May 5, 2016 I called the Vienna, WV store to inquire about getting an oil change and a State inspection. I was told that they had open space and to come on down. I got there around 2:30 - 3:00 in the afternoon and they took the car straight in. After about an hour the person in charge came back in and told me everything passed but I could use a tire balance and rotation. I told him to go ahead and approximately 30 minutes later I see them start to back the vehicle out of the bay. They got about half way out and stopped and pulled the car back into the bay. The gentleman came in and informed me that they have broken a lug off on the front left tire and needed to replace it.

At first I thought it was just a bad shop in one location, but now after researching Monro Muffler and Brake it seems it is a system-wide scam they run. Ironically their website claims "HONORING WARRANTIES FOR 50 YEARS!" They sold us tires with a full 40,000 mile warranty. And we bought the road hazard warning. The tires have failed to pass inspection after less than 8000 miles. There are dangerous bulges in the sidewalls as well. When we returned to Monro shop 388 in Waterloo, NY they spouted a series of untruths. 1st: "Those tires were recalled." That was not true. We told them so with an easy google search 2nd: "They stopped making them." Not true. 3rd: "We stopped selling them." True, but that does NOT void the warranty. 4th: "Well that manager was not supposed to sell those tires and he got fired over that." Got fired over that? Or got fired over the fact that they did not note the mileage on the invoice which is required by NYS law?

Brought Chevy Equinox in for $19.99 coupon oil change with free tire rotation and air pressure check. I mentioned tire rotation specifically as I had seen other reviews where rotation was omitted. As soon as I said that I was told there would be a $10 extra charge because my care required a "cartridge oil filter". I paid the extra $10 and they did rotate tires and check tire pressure but charging extra for a cartridge filter? I later checked other Monro, Mineke and Midas shops. None of them charged extra for my car's oil filter. Watch out when you deal with this company!

I called Monro Muffler on 05/11/2016 to have my brakes installed on my car. I spoke to Jamau ** who actually ended up doing the work on my 2004 Ford Mustang 3.9. I had front and rear calipers and front and rear brakepads installed. It took a total of 7 hours to complete. After leaving Monro Muffler I went to apply the brakes and the brake pedal went to the floor. It did stop the car but barley which really scared me. Because Monro Muffler were actually closing I called the next day to explain what had happened. I spoke to the store manager Mike I believe his name was. He seemed to be nice and told me to bring the car back and he would see to it that it was fixed right. I asked if I could bring the car down now and he said today would not be good because they were as he put it SWAMPED!

On 5/2/2015, I bring my car in for back shoes and a repair on my hub bearing. I made appointment a week before. That day, I only got my back shoes done because they were very disorganized and they did it at the car place next door. Was there 4 hours. I paid them for both services that day. Told me to come back Saturday. And during my time there, I witness the manager get smart and disrespectful with multiple customers and was cussing and getting in a woman's face. Located on Euclid Ave. in Cleveland, Ohio. Today is Saturday and me and my daughter been here for 3 hours and my car hasn't been touched. The manager just told that the person been working on my car doesn't work for the company. Whatever that means, they are very unprofessional and rude and I never received a receipt for none of the service.

I went into the local Monroe Muffler place in Dunmore, PA. I wanted a simple oil change for my 2005 Mercury Mountaineer. A few minutes later the manager comes out with a long list of things that are wrong with my car. "You need upper and lower ball joints, a muffler, tailpipe, universal new muffler, tail pipes, and something called a control arm. Plus an alinement. To the tune of $ 1,499." I told him that less than 1 month ago I had the exhaust checked and a sleeve was the only thing needed. He said "Well come into the bay area and I'll show you." I refused because I have no idea what I would be looking at. I told him that I needed to wait on these repairs. The 19.99 oil change cost me 24$.

Managers have very poor customer service. Treat their employees like garbage. The way they talk to them... I'm appalled. I would never run a business like that and you Monro should be ashamed of yourself to even let people like that run your business. Very filthy. Their mouths are filthy. Asking employees' girlfriends for sexual favors which by law is sexual harassment. In front of customers I let alone. Not paying their employees the way they should be with commission having them work for days for free. Will they go in and edit their hours and not pay them for them? This place should be shut down or people should be fired it is giving Monro a bad name.

April 5th 2016 I bring my car cause the air condition belt was squealing. The technicians said I should change all 3, so I agreed. They put on the wrong belts. It only cost $365.00. The belt is squealing again.13 days here I am back again. They had my business for the past 18 yrs. I will never come back here again. I'm sitting here waiting. If I'm having problems after today the next call would be corporate. I would question their integrity where they acquire their technicians straight out of the pen.

Monro Muffler & Brakes service - North, 94 U.S. Route 9, Rhinebeck, N.Y. - BEWARE. I would never take my vehicle there again! NO STARS... Would not let me post unless I picked at least one star. I went in for an oil change and to have my brakes inspected. I was told my brakes were fine but my shocks and struts were bad. I agreed to have back shocks changed and was told it would only take an hour or a little more if needed. The Tech did NOT bother using any penetrating oil or heat to loosen the bolts but instead went full force with a torque wrench and snapped the bolts! The hour job turned into 6 1/2 hours and my entire day was screwed!

Monro's byline should read, "Home of the 3 Hour Overpriced Oil Change." Despite having made an appointment online, I waited 2.5 hours for a simple oil change service. My biggest complaint is that staff was not upfront about realistic wait time. I was told I would have to wait 30 mins from original appointment time but then I just kept waiting without any additional information. Staff appeared missing and not concerned about punctuality or efficiency.

I went to repair shop #3010594 Central Ave Albany, NY 3/8/16 for an oil change and current inspections update. Waited. Was informed that 2012 Ford with 54,000 miles FAILED inspection due to problem with CONTROL ARMS, Right Front and Left Front. Estimate fix $600+. Did not have time or ability to leave car and wanted to check with dealer about possible 60K warranty coverage. Brought vehicle to Orange Motors to check. NOTHING WAS WRONG WITH THE CONTROL ARMS... NO REASON TO FAIL INSPECTION. Paid the $10 inspection confirmation charge. MONROE... PLEASE EXPLAIN THIS!!!

So I took my new Civic for its first oil change and tire rotation. My wife and I have been using them for years. I dropped the car off and hopped into my wife's car to pick up our toddler at the nearby daycare. We came back to the shop within half of the hour and saw my car was being parked in the pickup area. Wondering, I asked if the tire rotation was done and the mechanic said, "yes." Making this story shorter the shop lied to me about the service. I caught them lying redhanded. They did not rotate the tires. No. They didn't. This makes me wonder what oil they had put in my car!!

They tell you on the phone their oil changes are $19.99 period! They don't say, plus additional charges. You give them the keys and they still say the fee will be $19.99, then when they charge you after your car is done they say "Oh by the way we have other fees you are on the hook for too and the real price is $28.00." This is credit card fraud plain and simple. Even if they stated additional fees may apply over the phone, they still have to INFORM THE CUSTOMER of those fees in advance and receive the customer's consent to do the oil change at the REAL price! They can't just add them on when you never agreed to them. That is a criminal act, plain and simple. I would urge everybody to write to the Attorney General's office in their state (there is a simple form you can submit online) and tell the AG how you were fraudulently up-charged without prior consent.

I walked in with a coupon I received in mail. Asked for the upgrade on coupon. Which would of been 19.99 + 17.00 for upgrade of synthetic blend oil change. I showed mgr. coupon before work was done. And he said "No problem just give at end." I was charged 68.00 not 36.99!! He claimed it was what I asked for. What Bull! I asked for the synthetic deal on the coupon. That expired in 6 days! Poor ethics. And total disregard for customers request. I never asked for anything but what the coupon said. I have original coupon and photo of said coupon and he still refused to honor. Took 1 hr for change.

When I visited there for an oil change, they said the brake pad is old. I requested to show where the problem is. The worker was very vague, just hitting the tire and said "here." I said "where?" to the worker. He said "here" again by hitting a metal wheel of the tire instead of pointing the problem part(s). Probably there was actually no problem with my brake because my car's mileage was very low at that time and I had no symptom (no squeaking sound, etc.) with my car.

I took my car in for my brakes to be checked and was told nothing was wrong with my brakes. Then, I was called by Leon the person working on my car to be told nothing was wrong with my brakes. Then Leon called to say that my brakes needed to be bleeded. I said "alright how much will that cost?" He said $99.00 dollars. After a hour he called to say that I need a master cylinder. I said "huh!!" I asked how much would that cost and he said $400.00 dollars. I ending up paying $403.

I took my '96 Dodge Neon to Monro Muffler in Columbus, OH off Bethel Road to have the radiator replaced. The people were very friendly, however the service was slow and way under par. The job took twice the normal allotted time. When I finally got the car back to my address, I noticed transmission fluid leaking onto the snow. I took it back immediately. They apologized and took it in right away to adjust the transmission lines. I brought it back to my address and there seemed to be no issues until a few days later when I was taking it to the store. Same problem. Transmission fluid on the snow. I took it back again.

May 2015 I had the brake and rotors done at the cost of $600. 5 months later I was driving down a busy highway and heard a "clunk" sound. Thankfully I was heading to the side of the road when I heard the sound because the next thing was that my front right wheel locked. After receiving a tow and having my car checked by my mechanic I was told that the caliper fell off and was wedged in the wheel. Those bolts should have never have come off and they weren't tightened at the Monro shop. After closer inspection by my mechanic he found the left side was loose as well. Shame on you Monro for putting my life at risk. This issue could have resulted in a serious if not fatal accident.

OK, I paid for my services with my credit card and the rep. Joel ** ran my card and said "Oh it didn't go through." So I looked and my bank information and I said "Yes it did" and he said can he have the card number again I said "Why?" He said "I need to write it down." I said "No" and so I called customer service and they informed him that the transaction went through, but this clown still wanted to write my card down. I said "No call the police." I'm really thinking this clown was trying to go Christmas shopping on me, SMDH.

Monro Muffler replaced a front rotor and front brake pads on my daughters Scion TC in 2012. 3 years and only 5000 miles later Monroe replaced both front rotors and their "lifetime" ceramic brake pads. I contacted Monro customer service with a fair request. I asked them to replace the one rotor that they installed in 2012. It was a Monro rotor, with Monro brake pads, and it only lasted 5000 miles. After an unpleasant experience, Munro finally agreed to refund the cost of the rotor (about $115).

The obese front desk man smelled so bad. I had to hold my breath when approaching the desk. He also couldn't preform his job. Customers had to retrieve the paperwork from the printer. I asked for them to check the battery and that was not done.The repair man informed me that my vehicle would need to have the A-frame replaced soon. I took my car to the dealer and they said the A-frame was fine. Monro is the nothing but a rip off. They are only good for an oil change.

Our son was home for weekend when tailpipe came loose. Because of close proximity, he and I went to Monro Muffler, Lafayette Road, Hampton, NH. We explained the issue, were asked to leave his 2006 Honda Element for an estimate. We were called back to review the needed work prefaced by "I'm afraid it's bad news" by the manager. Car was up on lift where we were shown that full exhaust from manifold to tailpipe and all gaskets and hardware for a total cost of $2460.52 discounted by $229.51(?) to $2231.01. We left to "think about it". My son left his car with me and left with my truck. Today I brought the Element to another exhaust shop. Not mentioning yesterday's visit. The mechanic showed what was needed totaling $160.00. Gasket at manifold and hanger for tailpipe. Fixed and running like a charm in less than one hour.

I had a small fluid leak and a rubbing sound coming from my left rear wheel. As it was the weekend I thought I would try Monro so there would be no down time on the work week. I brought the car over and as luck would have it the district Manager was working at that store for the weekend. I explained to him the problem, left the keys and told him he has it for the day, just call me when done. Later that day approx. 4:30 p.m and told me that they were busy and did not get to it, could I leave it overnight they would fix it on Sunday. I said sure as we had no plans. Sunday, he called and said it was ready. I told him that I would like to pay over the phone as I had to wait for my sweetheart to come home to go pick it up and I instructed him to throw the keys under the mat.

On Monday, October 5,2015 my son took his car into Monro Muffler Store 80 in Cortland, New York for inspection. He was told it needed a new rotor, caliper and pads for the rear passenger side. OK had them done and paid almost 600. He left the next day for Orlando, Florida. Got as far as Frederick, Maryland and brakes acted funny and lights came on the dash. He called Monro here in Cortland and they referred him to a shop in Frederick, Maryland that Monro owns. He went there and the car could not find anything. Said possible brakes not bled completely. Also told him that it could be that the parts are new and need breaking in.

Had an oil change and tire rotation. After 6 days I was traveling on the highway and heard this terrible noise coming from the tire area. Pulled off to see if I had a flat tire. No flat tires, got back on drove a few more miles. The noise got louder and there was a rubbing on the front of the tires. Got home called a tow company. Had the car towed to the dealership I bought it from. They checked and ALL the wheels were very loose and the front right was ready to come off. The mechanic never tightened the lug nuts on the tires!!! What a mistake, and caused damaged to the tires and could have been a terrible accident. I called the Monro store and they apologized, big deal... Mistakes happen and not at my expense. I will not go to Monro again! I used that Monro store for several years and watched the management turn over several times...

So I go to this company for the longest time to get my car serviced. Every time they seem to find a new problem with my car. I took it as just helping me be safe and I always end up taking their advice. Obviously I'm a girl and know nothing about cars. So one time I went there again and was told I needed a battery change and tires all four (mind you) which totalled about $900. I trusted them and did it. However I went home and realized my power button wasn't working. I googled and saw the change of battery could cause this issue so I called them to let them know and they kept postponing me coming in to get it checked for silly reason like they have no one to work on it for me not even to assess the situation. I finally got frustrated and drove up there. They told me I had mechanical issues going on and need to make a new appointment and order a factory replacement to fix the problem.

I went here to simply get a replacement tire and when I finally picked up my car I noticed it sitting out in the parking lot UNLOCKED! Even worse, there was oil all over my backseats. The oil was STILL FRESH and the car had been in their care for several hours. I know for a fact there was no such stains on my seats prior to it being in their possession as I had just cleaned out the car knowing I would be taking it to the shop (I don't even work with or own anything that could have possibly produced the same residue, it did however look exactly like the car grease/oil that all the employees have stained all over their hands and shirts).

Never again will I go to a Monro shop. My last visit for a simple oil change brought many issues to my car following the visit, some even life threatening. I was not told that during my oil change my tires would be taken off to check alignment and brake pad degrading. This is where things went south. After my visit I had 2 loud noises in my car. One ended up being a heat shield that had fallen down onto the muffler. This should have easily been seen and fixed during the inspection at Monro.

In July I went to get my 2011 vehicle inspected and an oil change. I received a call stating that they're unable to pass me for inspection because I need front and rear pads and new rear rotors - total cost $1200. This came out of left field because I wasn't having brake issues. Today, September 1 took it to someplace else and come to find out that in order to pass inspection brakes must be 2/32, mine were 4/32. No reason to fail inspection. I can now plan to have the front pads done in a couple of months and rear pads after the winter. I guess they just proved the old adage right. They saw a single woman and thought they could take advantage. WRONG!!! I may be a female, but I am definitely not stupid. Will never go to another Munro Muffler again.

I took my car to this location for a re-inspection. I did not know that they could not do a re-inspection because the rejection sticker was for a different service center. I gave the employee the paper showing that my car rejected for lights (that's it). He took my paper and asked me to leave my car key. He then called me about an hour later to tell me that, "We have a little problem. We can't re-inspect your vehicle because it was inspected at a different service center." I have my co-worker take me back to the Tread Quarters to pick up my car. I was told then that they could not re-inspect my car, but could inspect for $16.00. Then I was told, "Well, you'll be alright" as I was handed my crumpled up rejection sticker in an envelope along with the paper that was given. The employee admitted that he didn't even look at the paper I gave him even though he held it to his face and then took my key.

Went to get an oil change and tires rotated. Left the car and returned later when it was done. Tires were not rotated, when the manager asked, the tech (R **), he claim he did. Little does the tech know, I have a different brand on the back, and yes they were still the same way. No one offer to fix it, the manager Anatacio **, just replied he said he changed it. They are truly worthless. I'm sure the other manager Mike **, would have took care of the problem, too.

My complaints with Monro Muffler and Brake are actually two separate instances that were not discovered until months after the work was completed, or I would have never given them more of my business. The first issue took place in September of 2014 when I took my 2010 Audi Q5 to Monro Muffler & Brake on North Atherton St, State College, PA for new rotors and brakes. A few weeks afterwards my car started to shimmy and vibrate when braking at 40 mph. I took the car back to Monro and they "ground down a warped rotor." I was told that this sometimes happens. No charge, no invoice, no record of my ever being there. A few months later I had the same shimmy and vibrate issue. This time I took it to a local garage for diagnostic evaluation. I was not surprised when the technician showed me the bad rotor, but I was horrified when he showed me the brake pads.

I went to Monro Muffler Brake in Johnstown New York and asked the manager if he could mount and balance some tires that I brought and he said "come back in half an hour" which I did. Seems there really was no one around but one guy and he asked what I wanted and I told him "the manager had told me to come back in half an hour to get tires mounted and balanced". He went to find the manager then came back and told me he would be there in a minute. He came after a few minutes and said ok will get me right in. I went in to the shop at 4am and truck didn't go in till 4:35. Still I didn't see only 1 guy so I was getting a little upset so I was going to leave and some guy finally came out as I was leaving and I told him I was leaving but if he was going to take the truck in I would let him.

Main St. and Country Club Whitehall, Ohio 43213 - I went to get my oil changed, there isn't anyone in the garage! But they were booked up "per your employee." This took place at 1:56 pm, July 10, 2015. There isn't any reason for that. That store could not be making any money. I have a friend that said the same thing happened to him. That's really why I went. I could have been a Mystery Shopper! He didn't know they need a in service on how to treat customers. And I know the customer isn't always right but I am.

My truck started having the metal to metal grind on one rotor. I took it to the nearest shop which was monro. They pointed out that the left rear was bad, which I saw was. They suggested I get both rear rotors, I agreed but was not expecting them to add a $100 to the price of each rotor that only cost $67 at the parts store. I understand a 10-20 percent mark up but not 140 percent mark up. On my caliper they did the same thing. If I wasn't trying to get back to the job and I needed my truck, I would've told them where to put the rotors! Needless to say, I ended up paying $690 for 2 rotors and a caliper. They charged $155 just in labor for approximately 45 min. And of course customer service... there isn't any! I will tell everyone I know to never go there. By reading other post, all of monro stores do this.

Made an online appointment for an oil change and they never called to confirm my appointment. They did send me an email asking me if they had called me and they said if they had not to click here. I did so and they still did not call me back. Would not deal with them again. Poor customer relation. They should want your business, not ignore you.

This company hires kids off the street to work on YOUR vehicle!!! There are lawsuits abundant with this company, do not get serviced here!!! Please, for you and your family's sake, don't be another fool and trust this company! You will regret it.

I was using Monro a lot for tune ups and maintenance as they are across the street from where I work, making it convenient. However, I started having issues with them last year. I went to get new tires put on our car before we took a family vacation. I bought the only tires they would offer and got the warranty. I also got an oil change. I thought we were all set. While on the road with my family, our car stopped in the middle of the road. I managed to coast it into a nearby hotel. The next morning, I found a mechanic willing to come over and look at the car. It turns out that there was oil on top of the alternator. Most likely, it was spilled during an oil change. Our car is only about 5 years old. We were in the middle of nowhere. I ended up having to overnight an alternator and have it installed. My wife and I and our 3 small children, were stranded in a hotel for 3 days while we waited for the part and repair. It was a very expensive vacation.

Went in for an oil change. They told me that I needed brakes to the tune of $400. Took it to someone else. Brake pads still had more than 50% on them. He greased them up and charged me $50. That was 18,000 miles ago. Went to another Monro Muffler yesterday, passed inspection. Still don't need brakes. They did my inspection and oil change, I paid them and the next day I got stopped by a police officer for invalid inspection. They forgot to put myself inspection sticker on the window. Another time, they out and out lied about rotating tires. I marked the tire so I knew they didn't do it, but kept insisting they did it till I pointed out the mark on the tire. DONE WITH THEM.

I had Monro provide me with an estimate to replace my brakes. They took it into the shop and came out with a $600 estimate to replace the front rotors & brake pads. Knowing that I had just had my front brakes replaced last month, I knew something was suspicious. I went to certified mechanic only to discover that it was the back rotors that needed to be replaced only. Absurd! I called the shop and made the complaint to the manager. He responded with "It's the Sunday crew." I am not sure what that means.

We went to 1 store in Ohio 4 times for the same thing so we went to another store where ** fixed it right and made it right. We will never go to the first one again but will go to the store that ** works always even when it's further away.

I went to Monro Muffler in Liverpool, New York so they could check my car. They told me I needed front brakes, front rotors, rear brakes, and rear rotors. They estimated everything to be around $600 to repair. I told them I couldn't get all of that done right now. They then told me that I didn't need front rotors if I got new brakes this week. I called Napa auto parts and they have me an estimate of 150 for front brakes, rear brakes, and rear rotors. So that's $450 dollars they were going to charge me to put them on. I bought the parts and had a friend put them on. I didn't need front brakes or front rotors at all!! My brake pads are only half way! I'm extremely disappointed if Monro Muffler taking advantage of people like me! Also, I wasn't there before they closed so they kept my keys and didn't even lock my doors. I will never go there again and I will make sure everyone I know is informed of your scams!

After 15 years of using Monro Muffler in Perinton for repairs, inspections, and oil changes, I am disappointed to have physical proof of falsely manufacturing repairs. I brought my car in for its annual inspection. It was rejected due to alleged front brake pad wear "down to the metal". I informed the manager **, that I was surprised as they were reportedly over 1/2 the pad left at last year's inspection, and I drove less than 5000 miles since last year. I informed him that I have pads that I will install at home and would bring it back when they are replaced.

I've taken all my vehicles to Monro and have been really happy with them. Went over all my receipts the past five years from Monro and spent $5800 over the few years. Took my vehicle in for a heater core replacement and was given a date when it would be ready. Well it took an additional four days and after missing work I went and picked up my truck. The check engine light was on and had to bring truck back three different times and found out a wire was disconnected during the heater core replacement. Missed more work. About two months later I had nice weather and decided to clean out my truck and noticed many screws on the floor under mat on passenger side. This can explain why my dash rattles a lot. The heat only gets lukewarm and windows fog up and can smell coolant still. I spent $1,000 for this service only to find out what a half ** job they did.

Brought my car into Monro because I have them do all my work on my car, got new tires and needed an alignment. Something told me to take it to the garage. I always do but I took it to a different one in Herkimer... My car is still shaking, pulling and everything when I had the alignment done 02/12/15... Even the garage I've been going to on Genesee street has been messing up. They don't reset my maintenance or my oil filter so it makes me wonder if they are changing my oil... I have to take it to a Nissan dealership to reset the lights that I'm unaware of them changing...

Brand new tires always running out of air. Also did work on my car that was not authorized. Held my car hostage due to someone else's debt.

Today I went for an oil change advertise for 19.99 with free tire rotations. I give my info -- a 2007 Toyota Camry CE, 4 cylinder. They told me that need to be Full synthetic oil. I replied that I don't want synthetic but just a normal oil change for 19.99. They refused to change my oil saying that they not allowed to use anything less than full synthetic for my car. I left...I guess they don't want my business. I went home and told my wife my stupid experience and she replying that the Monroe Muffler I went is the one she went for oil change while she was 8 month pregnant and tried to replace brand new brake, saying that the car had no brake and was unsafe to drive, especially in her condition. I'm definitely not going or referring anybody to go to Monro Muffler.

Back in December of 2014 I brought my car in because my exhaust system was dangling from the bottom of my car. The car is 12 years old and had 75k miles on it and many parts were original to the car. Changing the entire exhaust cost about $750 and they also needed to change the tie rods bringing the total to $940. I had trusted Monro from previous service I had done there so I paid $200 up front and put the rest on their credit card that I signed up for.

I brought in my 2006 Sienna Van for an oil change. Several minutes into the service, the manager brought out two filters, an air filter and a cabin air filter. He said we must have mice because the air filter had dog food in it. Our dog died two years ago and we haven't had any dog food in the house or garage since then. He showed me the filter and it was covered with dog food which honestly looked like it had just been placed there but I didn't question him. He said the cost for each of the filters would be $25.00.

** at Walden and Harlem shop, asked me to buy parts for car and he would put them on. I went to Cheektowaga shop and sat for 7 hours, but when he installed the power steering pump he intentionally damaged the injectors, or so supervisor ** claimed. Not only did ** damage parts during repair process that l replaced out of pocket, but expects me to replace injectors too. The employees used Monro shop to do side business after hours and damage then swindle into addtl. costs of repairs.

I started trading at the Monro at 1550 Central Avenue, Colonie, NY after a bad experience with the Goodyear shop next door to my office. This Monro is within walking distance. Other folks had done well there, and they did good work and treated me well. My 2007 Subaru Forester was due for a new timing belt. The Subaru H4 is an interference engine, so a broken timing belt means a ruined engine. The Subaru dealer's shop was insanely booked up, so I went to Monro. I had considered doing the job myself, so I looked into how to do it, parts costs, etc. And once you tear the front of the engine apart, it makes sense to change out the water pump too. Monro quoted me a fair price, so I said go ahead. Only change from the estimate was that the hydraulic timing belt tensioner was leaking, and needed to be replaced- $289 part. No problem. Had to be done. All done as scheduled, just over $1,000 after tax.

I was told that ball joints and a tie rod end needed replace. Picked it up and the noise was still there. It has been three weeks, two other shops saying their work wasn't done right and back to Monroe to have it fixed, and they say NOTHING IS WRONG.

For some time now, I've been complaining to Monroe Muffler regarding the hidden fees which substantially increase amount that customers end up paying for their services. Granted, if you carefully examine their * asterisk fine print areas, the fees generally appear there. However, to advertise a low price for a service and then end up charging the customer 33% more in fees is nothing short or deceptive and unethical.

I went to Monro Muffler/Brake shop 141 Mechanicsburg, PA 17055 on 01/07/2015 to have my tires rotated and get my TPMS checked. There was no one in for service and 3 employees were having a "meeting". Finally one came out (my guess he is the manager). I told him what I wanted and after another "meeting", they finally put my car on the lift. They took quite a bit of time to remove the tires and remount them. Then the manager came out and informed me they could not get the tire stem cap off because it was corroded. He just happened to have a "sample" of what would happen if they tried to force the cap off and it would damage the stem of the sensor. I asked what the alternative was and he told me to replace all four sensors for $125 each. He also told me the brake pad on the rear driver side was almost worn out and they could put a new pad in for $150. I refused this also.

After repeated letters to the CEO of the company, my complaint was resolved. Monro's Vice President called to apologize and refund the cost of the alternator. I am satisfied with the resolution.

Visited the Monro Muffler shop on Mill Plain Road in Danbury, CT because I was experiencing a slow leak in my right rear tire. My car was put up on the lift and the service person (**) called me into the service bay and said "I can't find anything wrong with that tire, but you need a whole set of new tires." I said that there must be a puncture in the tire because I was putting air into it weekly and at MY INSISTENCE we both looked at the tire and sure enough, there was a puncture in the tread. DUH. The tire was wet because it was raining that day and we saw the bubbling where the air was leaking out. I was told that I needed all new tires because they were worn down to the wear bars. "Really" I said, "my right front tire had just been replaced a month ago, so why would I need a whole new set of tires?" I could see replacing the punctured tire but ALL of my tires?

This is the 3rd and final time I’ve had a problem with the Westlake, OH Monroe. (1st) time they decided to charge me for the expensive oil without telling me, even though i came in wanting the $19 oil change. (2nd) 6 months later, I go in for a promotion flyer i saw at my office building, he said he couldn’t get me in today it was booked but tomorrow was good. When I came in the next day I was charged FULL price, he said that was just a deal for that 1 day. I told him that was sly and a ploy to get people in and then not tell them that you wouldn't honor the promotion. (3rd) time short call, very polite, was Nicholas ** again, he made my appointment over the phone, very polite, got my name, number, and set up oil change. I dropped off and walked back to work. He never called me and they closed.

I am a single woman and took my 2007 Mazda 6 to a Monroe in Bethlehem for inspection. The service manager told me that I needed brakes and a battery which I believed to be true. After spending $513 for the work to be completed, he also told me that two of my motor mounts needed to be replaced as well. I didn't feel comfortable about this. Something just didn't feel right so I declined the service. He told me he would not pass my car. I took my car to to another service station that looked at my car and passed it stating that I did not need to have them replaced. I really feel that Monroe tried to take advantage of me. Thank goodness for me following my instinct! Wrote to them and no response as of yet. My advice is to stay away! I was probably overcharged as well!

I have a 1997 Lincoln town car signature series. Went in for an exhaust leak and they told me that my flanges were bad and I had two choices. I could replace the catalytic converter forward to the front of the car for 1200 dollars a SIDE, or the could "fix it their way" for 150 dollars. Not having a lot of money on me I chose the cheaper but "just as good" fix. Picked the car up and was told everything was fine. I noticed right off that I did not have the pick like before and the exhaust was rattling very bad. Two weekends later was my first trip out of the city and I was doing about 55-60 mph when smoke started coming up off the floor. I immediately pulled over to notice the car was on fire above the catalytic converter. If I had not had a bottle of water with me the car would have burnt to the ground.

Due to ordering the wrong part that they DID not have in stock and having us inconvenienced for two days, the worst part is the manager at Monro in Warminster, PA (Tony) printing on our receipt that we would get a credit off our credit card because of the running back & forth. Now the corporate office said Tony cannot make that decision, so even though it is printed on my bill they are going to screw me out of it. This company does not have honorable people working for them and I recommend everybody to go somewhere else.

As an ASE certified mechanic already for 5 years, on occasion I'll stop into a big franchise like Monro or Mavis when one of my vehicles needs a NYS inspection (can't do it myself anyways and it's going to cost me $20 even at my own shop). I deal with customers a lot that have come from these shops feeling ripped off and small and taken advantage of so I'll test them and give them a piece of my mind. I had an inkling that this wal-mart parking lot Monro in Cobleskill NY would try to rip me off so I went in for an inspection.

We took our car to a Monro shop to get our braking system assessed and subsequently purchased rotors and brake pads from them. Shortly thereafter, and less than 2 months after having the brake rotors installed, bright orange rust is all around the hats of the new rotors. The new rotors now look like junk and may be lacking in other specification areas as well. They don't appear to be equivalent or better in specs than the OEM 2008 Honda CRV rotors, as promised by the Sales Manager. In fact, in a letter from the Director of Customer Care for the entire Monro chain, he stated that their technical/training department investigated this matter and determined that they sold us rotors that meet or exceed OEM specifications. We doubt that their aftermarkets are equal to or better in specifications than OEM, as we've learned that the OEM rotors have a coating on them that seems to provide key benefits (i.e. rust prevention related) in this exact area and the aftermarket rotors apparently do not.

Loc 4110 W. Northern Pkwy for a 20 minute oil change, which turn into my transmission fluid being drain which messed up my transmission. I was there from 10:30 am until 5:45 pm before I was told I could get a rental car. Now I am being forced to pay for the rental car which I explain to a manager I was moving out of town for a job opportunity. I explain to this manager when I could return and he stop paying for the rental. I have spoken to several customer service reps, a supervisor which stated because my car has high mileage that I should understand why they would not pay for the rental, which is in the amount of $99 which is for 2 days. This has been the worst experience I have ever had for just getting my oil change. I have been spoken to in a manner that was belittling, degrading and most of all disrespectful.

If I could give them a zero I would. I brought my 2001 Chevrolet Cavalier in to get looked at and they told me my brakes were bad, my wheel bearing was bad, my front end tie rods were bad, my water pump was bad, my serpentine belt was bad, and my tensioner was bad. They also said I needed a front end alignment. It would cost me like around $1400 to fix my car. I took it to another shop and I found out Monro was trying to charge me for things that weren't wrong with my car. All my car needed were new brakes, rotors, and a coolant reservoir which the reservoir is still under warranty from another shop so please avoid at all costs. And I have the proof to back up my claim (They were full of crap. My dad is a master tech. I just didn't have time to fix my car).

I had 3 experiences with the Monro in Glenmont, NY. My first was to get a NYS Inspection. After they removed my existing sticker (that hadn't expired yet, still had a few days left) they told me my truck needed brakes, pads & rotors on front and rear. They held my truck hostage to the tune of over $800.00. The second time, one year later and needing another inspection, I stopped in figuring everything would be fine because there was nothing wrong with the truck. Again, they removed the sticker and then told me I needed ball joints... Another $400.00. My third and last experience... I was driving to work one morning and the rear brake line blew causing me to lose my brakes. Since I was right near there, I nursed my truck there. I explained what happened and that all the truck needed was the rear brake replaced. They kept the truck all day and every time I called to get an update, they said they found other problems and were working up estimates. Finally after 12 hours, I got the truck back with a $700.00 bill for a brake line. Worst part, the job was done incorrectly and had to be done again!!

I have a 2009 Saturn VUE. The computer has been telling me the coolant temp is way too hot and the oil pressure is low and to stop the engine. No coolant is leaking onto my driveway. I explain the way the car is acting and what the computer is telling me and they "check it out" at Monro in Marysville, OH. I have taken the car here before for oil changes and we got an exhaust on another vehicle in the family. They come back with an estimate for a new radiator, with parts, labor, new hoses and flush and fill, just over $800. I can buy the radiator for $200 but I get they need to make money. I couldn't afford it, so we start asking around for 2nd opinion or friends that could maybe do the work for us.

2 catalytic converters in 4 years. Does that sound reasonable? And when I addressed this with the store manager, **, at the Monro Newburgh, NY location, his response is to blame my car or someone else that worked on my car. My car? Someone else? Not the inferior replacement parts that he used for the repairs? What is even more insulting is that when I initially called him with the code, his response was indignant as if I had no idea what I was talking about and insisted I come to the shop for them apply the scanner and verify the code. When I took the car in for the reading of the codes he acted like he was going to take care of the problem and that I should not be concerned. Of course the next day I get the standard - I talked to the corporate office and they say the warranty expired but we can still work with you for $650 for another inferior replacement part but of course that would quickly turn into $800 to $900. I am highly disappointed. I had remained loyal up to this point and expected the same but instead got the designation of sucker.

I was held up without a gun at Monroe tire of Richland, PA, 15904. I went in for a simple state inspection, and was promptly held up for more than $200.00 for rear brake drums. Nissan said they should NEVER be replaced, unless the brake pads go bad first. I insisted on old brake drums that I took promptly to Nissan and was told I was taken for a ride. Florida dumped their inspections because of all the crime it created. PA however lets this ** happen daily. I have informed all my students and friends know just what a scam Monro tire in Richland is. That inspection sign out front is a joke.

I took my niece's minivan to the Monro on 21st Street in Newark, OH because it was leaking antifreeze. ** (the manager) diagnosed and the problem and tried to charge her $800 for the repair. I spoke to him and was able to get the price in the $500 range. After the repair I checked under her hood and noticed that ** did not reinstall any of the protective plastic housings around the water pump and belts. I suspect that he just threw them away. They were not small pieces.

Went in with check engine light. Was told it needed plugs, cap, rotor, and wires. I could not afford all of it at one time. So the mechanic put plugs in my car. I returned 2 weeks later to have the rest of the parts installed and the original mechanic had left and was replaced by someone else. So the next new guy finished the work. I returned 2 months later for a state safety insp only to find that the last guy had also left and was replaced with yet another new mechanic. I'm not sure what's going on with this place but I like to see the same people working on my car. This place changes mechanics like I change underwear. I think I will find another place with a li'l more regularity in the mechanics. If you don't care who's working on your car then this is the place for you.

Went in for a oil change with a coupon suggesting a good deal. When they were finish, I was told I need $1,614.14 worth of work for my 2004 Chevy Blazer. The parts they suggested I look them up online and found them for under 150 dollars. They even gave me a horror story about what could happen if I didn't get the work done. I will take my truck to the dealer and see if what Monro said is true. I will never go there again.

Getting past inappropriate behavior -- When visiting automotive service, you don't expect management to make a pass or text your #. I have since learned apparently this is the normal for the guy. Work isn't the place hooking up, connecting to women, nor a certain behavior. I'm embarrassed and appalled although my car is in need of repair maintenance. I have to take my business elsewhere.

Monro mgr said I needed new brake rotors on my 96 town car. Quote was $650.00. What a shock. Went to 4 other Monro shops, and they said nothing was wrong with the rotors on my car. Also called auto parts store, price was $70.00. Went back to new Phila store and his excuse is, "our specs are higher than the other stores." Then he said "We will do your brakes. No charge for labor to make up for everything. $120.00." They must think I'm stupid. That's full price. Then I call the main office, explain what happened. Their reply was that they never get complaints and this never happens. By now I realize the whole organization are crooks. I tried this 1 other time with a master cylinder, and all I needed was my brakes blessed. Their quote was over $550.

I had my oil changed in early April 2014. Two weeks later the engine is knocking like a diesel. I took to dealer because engine still under warranty. Dealer told me a plastic bag was found in oil filter, engine junk and no warranty. Monro did admit their mistake only after we matched the plastic bag to one that comes with their filters. I asked for a new engine but they are only willing to put in an engine from a junk yard. Avoid these guys. Pay the extra $10 for an oil change at a dealer.

I took my 2001 Jeep Grand Cherokee in for a oil change Feb 10, 2014. They told me they did the oil change. But March 11, 2014 my motor blew on my car due to lack of oil. I'm wondering how I didn't have a drip of oil in my car. So I called them, they told me to get it towed up there to tell me what I already knew... my motor was gone. So I went to the shop to talk to the man Ned and he told me after 30 days they have nothing to do with it. I said, "So you telling me after 32 days of driving I didn't have a drip of oil in my car?"

Went in for an oil change, check engine light and a 30 point safety inspection. What I got was a $850 quote for power steering sensor replacement, power steering flush, diagnostics, brake system flush, brake shoes, brake hardware, brake drums, brake caliper, and they forgot my oils change. There was also a $38 misc. charge that did not get explained. Knowing the power steering sensor was anywhere between $20-$40 and an oil change usually goes for $30 at most I told them to fix the check engine light, do the oil change, and write up the quote for the brakes. $414.73 for the work done. I did not get a quote for the brakes. All I got was a list of parts. When I asked about the work they denied any justification and would not support the work for the brakes with the supposed brake test they do on vehicles.

These people at this store are lazy and don't care about keeping the consumer happy. Never in a big rush to get your car done. Took car in for a simple brake line replacement and the so-called mechanic broke the bleeder valve off the caliper. I then had to buy two new calipers that the car didn't need when I took it in. Took the car back several times due to soft brakes. They could not figure it out. After several months, I heard my pads rubbing against the rotor. Took the car to another mechanic and he said that the new caliper was working and hasn't been. So now I am out two new rotors to bad parts they put on my car. I did send a note to the corp. office for a refund of some money but never heard back from them. The mechanics and the Broadview road store in Parma, Ohio have no idea what they are doing and cost me more money. The bleeder valve could have been heated up to get off. I really think they broke it just to make more money off of me.

My husband had an appointment on Oct 26, 2013 to put the muffler on that they ordered. They said an F-150 muffler would fit on a F-150 Harley Davidson Edition. They were wrong. Don't go to Monroe in Pleasant Hills, Pa. They don't know the difference between trucks. Now we have to wait for a deposit. Time was wasted all around.