Meineke Reviews

Just here to say thank you for working me in this morning and taking care of my car. Letting me know there was nothing more than a few bolts that were loose, Corrected it for me at no charge! When I have further problems, I know where I can go and trust that they’re honest efficient and very kind! A special thanks to the guys at the Olive branch Location

Very bad customer service and unprofessional. I was looking to do Uber/Lyft car inspection for my brand new car at Temecula, CA location. I made the appt by phone. When I went there they told me they are busy all day and I have to reschedule for another day (They put down my name and phone number). Second time I go there, they are telling me my name is not on the system and I need to reschedule again. They put me on schedule later that day, and when I go back again they are telling me sorry, and they are booked all day and have to reschedule again! Inspection for new car shouldn't take that long. I did it before at other places. It just takes 5-10mins. Please don't give false promises to customers and waste their time. Thank you.

Took my Jeep in for a very small coolant leak. After putting it on the lift the service manager it needed a new thermostat and housing -- $387.00, installed. I took it to another mechanic, recommended by a friend. After putting it on the lift, the service manager told me a lower hose clamp was tightened. Problem solved - no charge. The Service Manager asked me who told me I needed a new thermostat and housing. He rolled his eyes and chuckled when I said Meineke.

I took my brand new Ram pickup to the Meineke shop in Gloucester, Ma to have them install a direct fit after market muffler. One cut, no welds, one clamp. Job really shouldn't have taken more than a half hour. They charged me $250. Complete rip off.

Meineke stepped up and fixed everything with my rental bill. They paid the entire bill and sent my car to the dealership to get fixed. They paid for all of the repairs and took all of my worries and stress. Thank you Meineke for everything!!!

7/1. Brought my 450 Benz gls in for acrylic brakes. $650. Asked for a receipt. Westley said he’d email it. Followed up the next day. No receipt. The third day followed up again. If you plan on selling a car and/or you keep meticulous receipts for an $85k car (go figure) you require detailed receipt for the type of brakes. Managers finally emails the receipt w no info on the brakes (and also says he emailed twice which I have no record of and I doubt he does either).. It just says brakes and brake pads. After being ghosted I reached out to customer service with a very frustrated and direct email and they never even write back. They didn’t even bother to respond.

I have a brother who is somewhat mentally challenged and drives a 1999 Toyota that has 192,558 miles. He paid $ 1,000 for the vehicle a little over 1 year ago. He was having an issue with the car "jerking" and drove to Meineke @ 7420 N Milwaukee Ave, Niles, Il 60714 On March 13th at which time he paid $ 679.81 to have various engine + transmission mounts replaced. Before he left he left he was asked by someone at the front desk to call his credit card company to find out how much credit line he had left on his card and he foolishly responded "Around $ 8,000". He was then advised that he should leave the vehicle there for further evaluation and he went home. He was then contacted with a long list of items that would make the vehicle "like new" and likely give him many more years of life on the road. Due most in part to his mental state he simply said go ahead with the work.

I had two concerns: the transmission and the oil leak. Meineke partially addressed one concern-- the transmission. Meineke performed a diagnostic and presented me with 2 codes. I was told I would have to go to the dealer for the repair. The oil leak was not addressed. The diagnostic was supposed to be provided within one hour because I am a AAA member. It was not provided within that timeframe. The technician said that Meineke was not required to diagnose my car within an hour, just first come first come. Clearly, the technician did not know the AAA policy. According to AAA, I was also supposed to receive a multipoint inspection. I did not receive that either. Ultimately, I had to take my car to the dealer. I provided the dealer the codes I had received from Meineke. There were many more codes for the transmission than the ones Meineke provided. This trip to Meineke was definitely not worth the money nor the time and effort.

If I could choose 0 stars I would. Unethical. Horrible service. The manager, is incapable and unethical. They did not have an oil filter in stock and it took 2 hours for just an oil change! Very bad service! I don’t recommend it!

If I could choose 0 stars I would. Unethical. Horrible service. Will, the manager, is incapable and unethical. Made repairs to my vehicle without discussion, consent or authorization. He then didn't even fix the problem and charged me $368 for a $ 20 part! Unlike reputable shops in the area he charges a ridiculous $170/hr for diagnostics and does not apply that to the repairs. He had my vehicle for over 24hrs and was struggling. As I was leaving he mentions it rides rough which is one of the things I reported to him in the first place. Then advised me it was ok to drive it, just to bring it back the next week to look at the transmission.