Meineke

In sum, I was told by the manager that by law he does not have to provide the invoice for parts and that he was not going to give a copy to me/adjuster. He also told me that he was still going to charge me for the parts ordered because he could not return the parts even after I told him to stop the work before speaking with my insurance company. I would advise anyone to not deal with this company, due to not being able to produce a copy of the invoice for parts, charges keep changing, they have now sent me 4 different estimates of the invoice since my adjuster had gone to due my insurance adjustment.

After sitting in the waiting area for over two hours I was told to come to the garage. I was informed that two bolts from the transmission needed to be mounted to keep the transmission in place. No worries, I thought, assuming that they were still looking out for my best interest as a customer. They also told me that they figured out why I wasn't able to keep coolant due to a clip not being placed where it originally should have been. Still assuming that they were doing me a favor. I said, "Fix it, no worries." I went to sit back in the lobby area and proceeded to watch movies on my phone to pass the time.

About an hour later, Another guy comes and tells me that he has bad news. Now I'm told that I now need to Remove and Replace CV Axle Assembly for 479.99, Remove and Replace the Catalytic Converter for 1,655.18, Flush Coolant System for 183.98, Synthetic Blend Oil Change for 89.42, Remove and Replace all Brake Pads for 1,250.39 totaling 3,712.45. I'm shocked and panicked because I didn't have 3,713.45. I need a car to get to work, and to get my kids to school. They presented me with an option to apply for KarCare reassuring me that I could get approved for the majority of the financing. I applied and was approved for the majority of financing with roughly 800.00 out of pocket costs. Assuming that they were still doing me a favor I sat for several more hours until they were done at about 6:30pm.

My car was ready to drive and the heat was working! However the front desk machine who also approved me for Karcare informed me that I still needed a Radiator Hose. It was a Friday. They told me that they didn't have the part and to come back on the following day at 12 noon. I came back at approximately 12:00 noon with my 4 year old in a cold car because the heat was no longer working. I got there and they told me that the wrong part was sent and they were about to call me, so I asked what I was supposed to do about the car overheating in the meantime. I was instructed to get some green coolant and shown where to put it until the part came.

As instructed I got the green coolant. Meineke was closed on Sunday. Monday they didn't call and Monday was also the day that my car completely stopped working. I was stranded with my kids in the car in the middle of a construction zone during morning rush hour traffic. I got a tow back to the house. The following morning I called Meineke because they still hadn't called me about the Radiator House and this was day 4. At that point I was livid because at that moment I realized I had gotten played for a fool.

Cars rarely need a catalytic Converter replacement unless the converter is stolen, misfiring, bad odor from the exhaust or sluggish engine performance. And all brake pads rarely need to be replaced at the same time. In addition to charging me for services that could have been postponed, they even tried to sell me an oil change (which should have been a red flag) without checking the oil because I had just had an oil change at Jiffy Lube the previous day. And it's been several days now and they still haven't called me about the radiator hose. A business that is concerned about their customers would never do this but they already got me for over 3,000 grand so the joke's on me, right?

I called on March 7th 2023 to inform them about my vehicle and they told me to go on the website to schedule a tow and the first 5 miles would be free. My gut instinct told me not to bring anything back to them because they seem like the type to do even more damage so I followed my gut instinct and got it towed to the one on Union in Memphis TN which is where I originally wanted to go. It seems that they push Karcare on a lot of victims. Also, I am sure that they installed aftermarket parts and still charged me the full price. I will definitely get a second opinion and add this to the lawsuit as well. I am by no means a carologist. Meineke picked the right one to play with on the wrong day. Never take my distressed moments as a sign of weakness because It will only cost you more in the long run!

This car is total crap and they have no idea what they're talking about down there. Total junky place. I'll never go there for anything again. Not to mention he put the oil in the top of the motor. Why would you do that?! Everything he said was a lie. Figured because we're girls we'd just bring it in for everything he said it needed?! I don't think so buddy. Nice try loser. Get a diff job you can actually do right. This was the Nampa location. Older fat dude with dark hair.

When they were done I drove about 4 miles, the check engine light came back on and the same exact problem resumed. I took the car back to Meineke. They said they would look more deeply into the issue. After about 45 minutes they found the real issue, fixed it without needing any more parts and the problem was solved. So, Meineke charged me $1874 for parts and work that didn't fix the problem, replaced parts that were not outdated, because they were wrong about what was needed. I told the manager flat out that I knew they had charged me to replace parts that didn't need replacement. He gave me a ** story about why they were, aka they had no intention of making this right by refunding any part of the $1874.

I contacted Meineke's so-called customer care center to complain and was told that Meineke shops are independently owned so corporate doesn't handle disputes. In addition, their parts are way overpriced. Mass Air Flow Sensor: $267.64. ABS Wheel Speed Sensor: $313.45. Direct Ignition Coils: $196.47 each. And of course, they'd insisted that I needed to have all four Direct Ignition Coils Replaced. Of course. Taking my car to Meineke is now on my list of the worst mistakes I've ever made. If you take your car there then please, please do yourself a huge favor by at least getting a second opinion from another business. Customers Beware!

I called Corporate to file a complaint. The police were called. I will call Better Business Bureau, I will continue to escalate this. Alton is a tyrant and has been getting away with this for far too long! Something must be done. Service here is crap, because again I had to wait 1 week for an oil change. Stay away from Alton if possible! He is a bully and a horrible person.

Never mentioned to me that was a possibility. I picked up the car and took it to the dealership for a 2nd opinion because I felt scammed. The condenser and expansion valve are fine but the brand new compressor they put in, failed and Meineke won't honor their warranty because I didn't have those 2 parts replaced that were never mentioned as being bad during the diagnostics. I would not recommend those thieving liars to anyone.

It appears that the mechanic stripped the screw and plugged the oil tank without my knowledge when performing the oil change. I spoke with the Manager, and he advised that there was nothing in the report, so there may have been a miscommunication. This just proves my theory, that the mechanic made an error and tried to cover it up by plugging it and not reporting it. Which is why it wasn’t in the report. Had things been handled properly on either scenario there should have been a conversation.

Scenario 1: The mechanic noticed a plug in the tank. The mechanic advises the customer of the plug and recommends a new oil tank prior to performing the oil change. If the customer declines; at least they are aware that the temp plug will be placed back in the tank and the tank would need to be replaced down the road. This would be in the report.

Scenario 2: The mechanic stripped the screw while performing the oil change. He inserts a temp plug and advises the customer. The mechanic should then add that to his report, so the Manager would be aware of the mistake, and they should decide to replace the customers oil pan at no charge to him. Neither one of these scenarios happened. They expect me to believe that the temp plug was on the vehicle when I bought it to them, and the mechanic just performed the oil change without mentioning the plug or including the observation of said plug in the report. The manager offered to give me a discount the next time I come in for service. This is unacceptable. I would never go back to this Meineke for any type of service and would not recommend that anyone else gets their vehicle serviced there. The only acceptable resolution is for them to own their mistake and replace my oil pan.