Meineke Reviews

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1.5(462)

About Meineke

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Meineke has specialized in automotive repair and maintenance services since 1972. It provides brake repairs, oil changes and exhaust system services. The company integrates diagnostic tools with its service offerings for thorough vehicle inspections, with the goal of maintaining health and performance for a diverse range of vehicle types.

Pros
  • Transparent pricing and communication
  • High-quality repairs and maintenance
Cons
  • Poor customer service experiences
  • Inconsistent service quality

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Meineke Reviews

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    How do I know I can trust these reviews about Meineke?
    • 4,648,295 reviews on ConsumerAffairs are verified.
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    Page 1 Reviews 0 - 10
    Customer ServiceStaff

    Reviewed April 25, 2025

    I thought that Meineke was a very responsible and reliable place but after going to the meineke on Lindbergh and dealing with Matt and those boys they left my car unlocked and all my possessions inside of it were stolen or taken from somebody on that lot and when I call and talk to Matt he insinuates that I stole or took my own stuff and then and I'm calling and complaining about it. That guy has not been professional with me the whole time that car's been there. He's been rude, loud, downright disrespectful and now I have a welder that's an arc welder that's $1,000 machine and it's just missing. They didn't even have my doors locked to my car. How does this happen. I cannot believe this place. I've had a problem since I dropped my car off with those guys and that Matt. I suggest nobody go to that place.

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    Customer ServiceCoveragePunctuality & SpeedStaffReliabilityProcess

    Reviewed April 17, 2025

    DO NOT take your car to this Meineke. This is by far the most unprofessional and incompetent shop I’ve ever dealt with—both in knowledge and appearance. I had my car towed here because it wouldn’t start. They called me at 10:30 AM saying the fuel pumps needed replacing and it would take 2–3 hours. I called for an update at 3:00 PM and was told the mechanic was "finishing up" and that Tiffany at the front desk would call me back. At 4:00 PM, I finally got a call saying the car still wouldn’t start.

    They claimed the first fuel pump was defective and that they ordered the wrong size hoses. They had to order another fuel pump, and that still didn’t fix the issue. I told them I spoke with Chrysler, who recommended checking the wiring, fuses, and relays—standard electrical diagnostics. I was told the mechanic had left and wouldn’t be able to check until the next morning. Then I was informed they now needed to purchase an OEM fuel pump, as the two aftermarket pumps they tried didn’t and wouldn’t work. Oh, and that part was backordered and would take a week or more to arrive.

    I showed up the next morning and was told the mechanic was late. No urgency. No apology. At this point, it was painfully clear that this shop had no idea what they were doing. When I questioned their process, Tiffany at the front desk was rude and defensive. She told me the mechanic reinstalled the original parts and that I now owed for a full day’s labor—despite the fact that their diagnosis was completely wrong. They even charged me for an engine diagnostic that was never mentioned upfront. Tiffany told me it was supposed to be free, but since they couldn’t figure it out, I now had to pay for their failed guesswork.

    I called a tow truck and had my car taken to a Chrysler dealership. There, I received detailed, professional service with real updates. The issue? A faulty wire to the fuel pump—something Meineke never even checked. The takeaway? Meineke at this location doesn’t care about quality service or doing right by their customers. They care about running up charges, wasting your time, and covering up their mistakes. Save yourself the frustration, time, and money. Go somewhere else.

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      Customer Service

      Reviewed April 7, 2025

      Humble, TX Meineke is sooooo bad. I’ve been requesting to speak with the owner for weeks. I received my car key back completely disassembled. The key is $500. I still haven’t received a phone call from the owner. The manager says that there is no one over her.

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      Punctuality & Speed

      Reviewed April 2, 2025

      RUN AWAY FROM THIS SHOP!! All of the issues below were brought up to the manager and corporate. They never offered a sincere apology and simply defended their techs. My wife brought her car in for a scheduled state inspection. They failed it which happened sometimes, but the reasons they gave for failure were completely made up. They also gave a laundry list of things that needed to be done to the car which totaled over $7000. That’s more than we paid for the car. When I had time, I looked into the items that they mentioned and almost all of them were false. They just straight up, lied about close to 50 different items on the car.

      They seemed annoyed when I told them that I can do the work myself and would pick up the car later that day. When I went to change the brakes, the lug nuts were torqued down so tightly that my breaker bar broke when I tried to get them off. I had to go buy an air impact which barely worked. One lug ended up getting rounded off and I had to take it to another shop to get removed.

      If my wife got a flat tire then there would have been no way she would have been able to change it on side of the road. The shop we brought it to had a tough time getting those lugs off. They failed the car for a turn signal bulb because it was flashing white. When I checked, all four turned signals were flashing amber. They also failed it because the power steering was low, but when I checked it, it was at the minimum line. I would avoid this shop because they didn’t lie about one or two items, they lied about the majority of items on their report. There are a number of other shops within a mile radius of this one that are way more trustworthy. I would suggest you find one of those.

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      Customer ServiceInstallation & Setup

      Reviewed March 23, 2025

      Took my vehicle in for simple muffler and tailpipe, sat 2 hours, then they came out with a list of issues, I just had new brakes installed couple months ago, they said brake pads weren't making contact with rotors, but the brakes work fine. They said none of my lights worked, I went in there showed them all lights were working, needed cv axles oil seals. Grand total estimate $2,369. Said vehicle was not safe. I've been a mechanic for 40 plus years, never seen this level of incompetence and lying anywhere throughout my career, I'm retired Veteran now. After I proved them wrong on the other issues, I asked about the exhaust they quoted for muffler flange and 4 feet of exhaust pipe $425.93. Took 2 days for parts to get in.

      Took vehicle back dropped off, they said wouldn't be long they would call or text. After almost 3 hours I called for update, they said they needed to show me something, I go in shop the new muffler and flange lying in the floor, and they asked me, where was my tailpipe that comes from the muffler out the rear. I said, "We went over this 2 times already. Needed muffler and tailpipe," then says the tailpipe was not part of the quote, and they asked me if I wanted to order my own preshaped tailpipe, and if I brought it in they could install it. I asked, "Aren't you an exhaust shop?" He said, "Yes but our pipe bender doesn't work so well," they added another $257.93 which bought new total to $683.86. And they kept it another day, went to pick it up this morning, Tailpipe is Touching heat shield of fuel tank and laying on the suspension bolt, which I took pictures of and showed them and they said if it rubbed hole in exhaust they would weld it.

      I told him not if, but when it rubs a hole in it. Not to mention the vibration from the exhaust pushed up against the differential. Then he said, "What do you expect. Our pipe bender only works half the time and then not like it should." So, I'm beyond infuriated, contacting Meineke corporate, BBB, and possibly small claims court before it's over. Completely unacceptable for company that says they guarantee topnotch work. Photos of what I was quoted before, and what I was charged after.

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      Staff

      Reviewed Jan. 15, 2025

      Meineke located at the corner of S. Queen and E. Springettesbury, York, PA refused to add air to my tires even though I am frequent customer at that location and I am a Veteran--retired Navy. The man at the desk said "We don't do that anymore." He also said that the hoses weren't long enough (I have had air added there at least three other times), that if they were pulled out of the bay they would fray, that the techs would have to "work for free," that there were air hoses at gas stations, that the hoses were changed and were now shorter and "couldn't reach" outside the garage bay.

      I said I would pull the car into the bay (there were no cars in there) and that is when he said the techs would have to "work for free." He also said that the low tire pressure light was due to the cold weather and that it would warm up tomorrow. I checked the weather channel and will be significantly colder tomorrow. Guess who will never return to a Meineke for service. They lost a great customer.

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      Punctuality & Speed

      Reviewed Dec. 11, 2024

      They overcharge and don't even fix the problem. Then want more money to diagnose something else. This place is a waste of time and money. THEY DON'T CARE. All they care about is making money. I would be better off working on my own car.

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      Customer ServiceInstallation & SetupPunctuality & SpeedStaff

      Reviewed Dec. 7, 2024

      I purchased a Groupon for an oil change here. I called the provided number on Tuesday to make an appointment as required. They said they have me down for 2:00 pm Saturday. We go at 2:00 pm Saturday, having planned our weekend around this appointment at this agreed upon time, and are told that our appointment “wasn’t written down” and that we would have to wait 2+ hours to be seen or reschedule for a different day. I already paid for this oil change to happen at this time, I don’t have time to wait for 2+ hours. The man on the phone was extremely rude and inconsiderate towards me. I would never recommend this establishment to anyone unless I wanted to mess up their entire weekend.

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      Staff

      Reviewed Dec. 2, 2024

      Kelly was especially helpful today getting my bumper back on and snapped into place. He has helped me with vehicle issues before & is always knowledgeable. He made a tire recommendation to my husband. He is always quick to find whatever issue I'm having.

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      PriceStaff

      Reviewed Nov. 30, 2024

      Took my truck to this place to get new pads. They told me I need new pads and disc, hmmm. The parts guy from Meineke NEVER SHOWED UP. This place went to auto zone to purchase a lesser quality part that I still had to pay full price for the original. When I left that place, I noticed I had no brake pressure. So, I took it to the dealership, and this is what they told me...see attached.

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      Meineke author review by Lauren Fix

      Meineke Car Care Centers, Inc. was founded in 1972 in Houston and is now a part of Driven Brands, which is headquartered in North Carolina. They have more than 900 locations around the world. Meineke Car Care Centers performs tire service, preventative maintenance and some repair services.

      • Roadside assistance: Customers who get a synthetic blend, high mileage or full synthetic oil change package receive four months of free 24-hour road assistance. It includes lockout assistances, hit and run protection, rental car discounts, concierge benefits and more. Members of Meineke’s free rewards program also receive free towing for up to 15 miles.

      • Online resources: Meineke’s blog has informational articles, expert advice, maintenance tips and industry news. It is useful for most automobile owners. The chain’s website also has an auto repair and car parts dictionary, which includes basic definition of terms customers might see or hear when having their vehicle serviced or repaired.

      • Social media: Meineke is active on Twitter, Facebook and YouTube. Consumers can follow the brand to get maintenance tips and see special offers.

      • Online scheduling: Customers ready to schedule a service appointment can do so online. The website will show them coupons associated with the service they are requesting. Same day appointments may be available.

      by Lauren Fix Auto & Finance Advisor

      Lauren Fix, The Car Coach®, is a nationally recognized automotive expert, sector analyst, journalist, author, keynote speaker and television host. A trusted car expert, Lauren provides an insider’s perspective on a wide range of automotive topics and aspects, energy, industry, consumer news and safety issues. Her analysis is honest and straightforward. Lauren is the CEO of Automotive Aspects and the Editor-in-Chief of Car Coach Reports, a global automotive news outlet. She is an automotive contributor to national and local television news shows including Fox News, Fox Business, CNN International, The Weather Channel, Inside Edition, Local Now News, NewsMax, The Daily Flash show and more.

      Meineke Company Information

      Company Name:
      Meineke
      Website:
      www.meineke.com