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I had taken my 2011 Freightliner Sprinter 2500 to Meineke at 3195 Austell Road, Marietta, GA 30008 in for a catalytic converter replacement due to it was stolen. Informed the service manager it would be an insurance claim that day and was told he would call me the following day with an estimate. My insurance company sent the adjuster and the service manager became rude with the adjuster due to him requesting a copy of the parts invoice. The adjuster was told they shred their invoices by asst. manager and the manager for Meineke and that they do not have to show the invoice by law.
In sum, I was told by the manager that by law he does not have to provide the invoice for parts and that he was not going to give a copy to me/adjuster. He also told me that he was still going to charge me for the parts ordered because he could not return the parts even after I told him to stop the work before speaking with my insurance company. I would advise anyone to not deal with this company, due to not being able to produce a copy of the invoice for parts, charges keep changing, they have now sent me 4 different estimates of the invoice since my adjuster had gone to due my insurance adjustment.
I brought my car to the Meineke located at 1851 Goodman Rd in Horn Lake MS on 3/2/2023 because my car wasn't getting any heat and it was making a weird sound when I stopped to break. I assumed it was a rotor on the left side or maybe the front brakes since I could still come to a complete stop but I was still concerned about the sound. In addition to the sound my coolant kept leaking out which was a major concern for me as well. I assumed it needed to be assessed by “the professionals” “clown emoji”.
After sitting in the waiting area for over two hours I was told to come to the garage. I was informed that two bolts from the transmission needed to be mounted to keep the transmission in place. No worries, I thought, assuming that they were still looking out for my best interest as a customer. They also told me that they figured out why I wasn't able to keep coolant due to a clip not being placed where it originally should have been. Still assuming that they were doing me a favor. I said, "Fix it, no worries." I went to sit back in the lobby area and proceeded to watch movies on my phone to pass the time.
About an hour later, Another guy comes and tells me that he has bad news. Now I'm told that I now need to Remove and Replace CV Axle Assembly for 479.99, Remove and Replace the Catalytic Converter for 1,655.18, Flush Coolant System for 183.98, Synthetic Blend Oil Change for 89.42, Remove and Replace all Brake Pads for 1,250.39 totaling 3,712.45. I'm shocked and panicked because I didn't have 3,713.45. I need a car to get to work, and to get my kids to school. They presented me with an option to apply for KarCare reassuring me that I could get approved for the majority of the financing. I applied and was approved for the majority of financing with roughly 800.00 out of pocket costs. Assuming that they were still doing me a favor I sat for several more hours until they were done at about 6:30pm.
My car was ready to drive and the heat was working! However the front desk machine who also approved me for Karcare informed me that I still needed a Radiator Hose. It was a Friday. They told me that they didn't have the part and to come back on the following day at 12 noon. I came back at approximately 12:00 noon with my 4 year old in a cold car because the heat was no longer working. I got there and they told me that the wrong part was sent and they were about to call me, so I asked what I was supposed to do about the car overheating in the meantime. I was instructed to get some green coolant and shown where to put it until the part came.
As instructed I got the green coolant. Meineke was closed on Sunday. Monday they didn't call and Monday was also the day that my car completely stopped working. I was stranded with my kids in the car in the middle of a construction zone during morning rush hour traffic. I got a tow back to the house. The following morning I called Meineke because they still hadn't called me about the Radiator House and this was day 4. At that point I was livid because at that moment I realized I had gotten played for a fool.
Cars rarely need a catalytic Converter replacement unless the converter is stolen, misfiring, bad odor from the exhaust or sluggish engine performance. And all brake pads rarely need to be replaced at the same time. In addition to charging me for services that could have been postponed, they even tried to sell me an oil change (which should have been a red flag) without checking the oil because I had just had an oil change at Jiffy Lube the previous day. And it's been several days now and they still haven't called me about the radiator hose. A business that is concerned about their customers would never do this but they already got me for over 3,000 grand so the joke's on me, right?
I called on March 7th 2023 to inform them about my vehicle and they told me to go on the website to schedule a tow and the first 5 miles would be free. My gut instinct told me not to bring anything back to them because they seem like the type to do even more damage so I followed my gut instinct and got it towed to the one on Union in Memphis TN which is where I originally wanted to go. It seems that they push Karcare on a lot of victims. Also, I am sure that they installed aftermarket parts and still charged me the full price. I will definitely get a second opinion and add this to the lawsuit as well. I am by no means a carologist. Meineke picked the right one to play with on the wrong day. Never take my distressed moments as a sign of weakness because It will only cost you more in the long run!
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We brought a car in to have it looked at before we bought my daughter her first car. He told us it would run for a long time if we did the few little things it needed. A week later the alternator took a crap. While I was working on it I noticed leaks ALL over underneath that he never even mentioned. Why would you not even mention that there must be leaks? That should def be something that should be told to us. Not to mention he said it needed front brakes and rotors. I got the stuff to do it myself and did it myself but... Once everything was apart I noticed it didn't need me brakes AT ALL!
This car is total crap and they have no idea what they're talking about down there. Total junky place. I'll never go there for anything again. Not to mention he put the oil in the top of the motor. Why would you do that?! Everything he said was a lie. Figured because we're girls we'd just bring it in for everything he said it needed?! I don't think so buddy. Nice try loser. Get a diff job you can actually do right. This was the Nampa location. Older fat dude with dark hair.
Wrote a review after Meineke ruined my tire. Tire patch missed the leak, they used an unreliable plug on the patch edge. Owner responded to call so they could address the issue, their standard response. I called, emailed details and photos (they were already familiar with the situation). NO RESPONSE after a month. STAY AWAY from Meineke, poor workmanship, poor management, and unresponsive. Meineke only wants your money.
Customer care was excellent and attentive. They are great at their job and really pay attention to what your car needs... They are also diversified in their services... Will come in next time to get things broken things fix for sure.
Took a car in to have ac serviced. Got the car back with a big scratch. They refuse to fix it. They bought touch-up paint and butchered the car even worse. Totally unethical business. Customer always wrong. No effort to make things right. Will never go to Meineke again.
Dishonest and Greedy. Last week, my check engine light came on. The car was running okay but there was a slight random vibration, and a slight rev when the car was in park. I took my car to this Meineke shop thinking they might be the most competent and professional. Meineke quoted me $1874 to replace parts which they said would fix the issue. I happily agreed because I just needed my car fixed.
When they were done I drove about 4 miles, the check engine light came back on and the same exact problem resumed. I took the car back to Meineke. They said they would look more deeply into the issue. After about 45 minutes they found the real issue, fixed it without needing any more parts and the problem was solved. So, Meineke charged me $1874 for parts and work that didn't fix the problem, replaced parts that were not outdated, because they were wrong about what was needed. I told the manager flat out that I knew they had charged me to replace parts that didn't need replacement. He gave me a ** story about why they were, aka they had no intention of making this right by refunding any part of the $1874.
I contacted Meineke's so-called customer care center to complain and was told that Meineke shops are independently owned so corporate doesn't handle disputes. In addition, their parts are way overpriced. Mass Air Flow Sensor: $267.64. ABS Wheel Speed Sensor: $313.45. Direct Ignition Coils: $196.47 each. And of course, they'd insisted that I needed to have all four Direct Ignition Coils Replaced. Of course. Taking my car to Meineke is now on my list of the worst mistakes I've ever made. If you take your car there then please, please do yourself a huge favor by at least getting a second opinion from another business. Customers Beware!
DO NOT COME HERE! Especially if ALTON is working! He is the worst! Came here for my 8:00 oil change and after waiting 30 minutes, my car was pulled into the back. I seen him being condescending towards another employee, I wanted to make sure that employee was competent. The employee pulled my car in for the oil change, but I noticed he turned my car off while in reverse. I was a little concerned, as I am not a mechanic. Alton came out and was very upset that I had concerns. He spoke to me in a very inappropriate manner. I asked him why he was being rude. He then made the abrupt decision to not service me! He told the tech to pull my car out and for me to get off the property! Wow! I have my newborn baby with me and after waiting 1 week for an appt, this is how they do service!
I called Corporate to file a complaint. The police were called. I will call Better Business Bureau, I will continue to escalate this. Alton is a tyrant and has been getting away with this for far too long! Something must be done. Service here is crap, because again I had to wait 1 week for an oil change. Stay away from Alton if possible! He is a bully and a horrible person.
I have never had such a terrible and deceitful experience as I have had with Meineke. Took my son's car to them because the AC wasn't working. They replaced the compressor for $1300 and explained there is a 12-month warranty on the part. Within 5 minutes of leaving the shop, it quit working again so I took it right back.
They had it for another day and a half and then tell me the condenser and expansion valve are bad and that the warranty for the compressor is void if those aren't replaced, for another $900.
Never mentioned to me that was a possibility. I picked up the car and took it to the dealership for a 2nd opinion because I felt scammed. The condenser and expansion valve are fine but the brand new compressor they put in, failed and Meineke won't honor their warranty because I didn't have those 2 parts replaced that were never mentioned as being bad during the diagnostics. I would not recommend those thieving liars to anyone.
I took my vehicle (2004 Lincoln Town Car) to Meineke on 1745 N. Olden Ave in Trenton on 4/20 for an oil change at 10:30 am. They performed the oil change and returned the vehicle with no recommendations for any additional service. The next day I took the car for an inspection and was informed that there was a temp plug in my oil tank. This was a surprise to me. So, I immediately went back to Meineke. If the temp plug was in the vehicle when I bought it in for service, the mechanic would have noticed it as soon as he had the car suspended. He would have informed me that there was a temp plug and that I would need a new oil tank, before doing any work on the car. This did not happen.
It appears that the mechanic stripped the screw and plugged the oil tank without my knowledge when performing the oil change. I spoke with the Manager, and he advised that there was nothing in the report, so there may have been a miscommunication. This just proves my theory, that the mechanic made an error and tried to cover it up by plugging it and not reporting it. Which is why it wasn’t in the report. Had things been handled properly on either scenario there should have been a conversation.
Scenario 1: The mechanic noticed a plug in the tank. The mechanic advises the customer of the plug and recommends a new oil tank prior to performing the oil change. If the customer declines; at least they are aware that the temp plug will be placed back in the tank and the tank would need to be replaced down the road. This would be in the report.
Scenario 2: The mechanic stripped the screw while performing the oil change. He inserts a temp plug and advises the customer. The mechanic should then add that to his report, so the Manager would be aware of the mistake, and they should decide to replace the customers oil pan at no charge to him. Neither one of these scenarios happened. They expect me to believe that the temp plug was on the vehicle when I bought it to them, and the mechanic just performed the oil change without mentioning the plug or including the observation of said plug in the report. The manager offered to give me a discount the next time I come in for service. This is unacceptable. I would never go back to this Meineke for any type of service and would not recommend that anyone else gets their vehicle serviced there. The only acceptable resolution is for them to own their mistake and replace my oil pan.
Meineke author review by Lauren Fix
Meineke Car Care Centers, Inc. was founded in 1972 in Houston and is now a part of Driven Brands, which is headquartered in North Carolina. They have more than 900 locations around the world. Meineke Car Care Centers performs tire service, preventative maintenance and some repair services.
Roadside assistance: Customers who get a synthetic blend, high mileage or full synthetic oil change package receive four months of free 24-hour road assistance. It includes lockout assistances, hit and run protection, rental car discounts, concierge benefits and more. Members of Meineke’s free rewards program also receive free towing for up to 15 miles.
Online resources: Meineke’s blog has informational articles, expert advice, maintenance tips and industry news. It is useful for most automobile owners. The chain’s website also has an auto repair and car parts dictionary, which includes basic definition of terms customers might see or hear when having their vehicle serviced or repaired.
Social media: Meineke is active on Twitter, Facebook and YouTube. Consumers can follow the brand to get maintenance tips and see special offers.
Online scheduling: Customers ready to schedule a service appointment can do so online. The website will show them coupons associated with the service they are requesting. Same day appointments may be available.
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