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An engine check symbol/light appeared on my 2011 Honda Odyssey while on my way returning home from a Thanksgiving road trip. Brought into Meineke Car Care Center located at 10035 Memorial Parkway SW, Huntsville, AL 35803 today (11/26/2021) and they checked and told me that I need to replace spark plugs as well as ignition coils. They (**) said the ignition coils package cost $210.00 and the spark plugs are $10.56/piece, and that they only charged me an hour labor worth $84 (giving me $100 discount since I replacing both ignition coils & spark plugs together). A total of $289.11, sounds reasonable, so I agreed and left the car with them. He (**) said the job will be done in 45 mins and I can pick up my car around noon. Came around noon and paid $289.11 with my credit card. Came outside started up the car (noticed the heat has been set to Max) and went outside to open up the hood to take a look.
It didn’t look like the ignition coils have been replaced as they look old and dirty/rusty. Drove home (couple blocks away) opened up the hood, removed the engine block cover for a better look and found out that nothing has been replaced. I called Meineke (believe it was ** who answered the phone). Told me to bring the car back in for them to take a look. I brought the car back and told ** (the guy that I’ve been dealing with) that they didn’t replace the ignition coils as they looked old/used. He asked me for the car key and went to the car…about 5-7 mins later came back telling me he just have them replaced. I asked him how could it be done so fast, he told me it’s easy and quick job…. I doubted.
Came out to open the hood to check it again. Nothing changed! How terrible! I got home (now that I completely distrust their work ethics) decided to remove one of the spark plugs to see if they got replaced as claimed by Meineke (and clearly showed in the bill). Disappointedly, the spark plug looked old and rusty to be any new ones. I feel this is a fraud and I was scammed! The only thing fixed is probably the engine light/symbol being reset(?).
The Romeoville location really seems customer oriented, and most of my repairs seem decent and fairly priced, though there is one exception when I didn't get my usual guy. I've also told them to remember to lock the vehicle up. Hopefully they are doing that with some cars being parked in a remote lot.
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Meineke is a great brand, I find them to be reasonably priced and you can’t beat their warranty. I also like that there are locations all over the country so if you’re out of town and need work done there’s sure to be a location nearby.
On 7/26/21 I took my 2009 Nissan Murano to Meineke Store # 310 due to the "Service Engine Soon" being illuminated (Code p0463, Fuel level sensor. Upon arriving I spoke with the Service Manager informing him my vehicle was not able to pass emission test because of the "Service Engine Soon" light. In addition I asked him to check the suspension. I left my vehicle, received a call from the Service Manager informing me I needed a control arm, ball joint, and alternator, I agreed to have those issues repaired.
On Friday 7/30/2 I received a call informing me my vehicle was ready for pickup. After completing the required paperwork and arranging for payment ($1824.00) I went to my car started it and found that the "Service Engine Soon" was still illuminated. I returned to the office, informed the Service Manager, my car was taken back into the garage to be checked. The Service Manager came out and told me the light had flickered and went off and there were no codes in the system at that time, I was instructed to drive it over the weekend to see if it came back on.
Saturday 7/31/21 the " Service Engine Soon" light came back on. I called Meineke and spoke with a different Service Manager informing him of my continuing issue with the light. I was told to bring it back in to them and they would check it out. After being checked still another Service Manager informed me that there was a code "p0463" in the system indicating the "Fuel Level Sensor needed replacing. He stated It was located in the fuel pump and that my car had two (2) fuel pumps due to it being "All Wheel Drive". I told him it was not an all wheel drive but a two wheel drive.
He again stated that his system showed him that my car had two (2) fuel pumps and it would be an additional $1300.00 to have them replaced there. I explained to him that it was the original issue that prompted me to take it to them in the first place telling him I had the codes checked by Autozone prior to bringing it to them and I knew the code was p0463 when I dropped it off there. He told me I would have to speak with the original Service Manager and he would be there Monday (8/8/21). I also sent an email to Meinekebell@aol.com explaining my issue on 7/30/21, I have not received a response as of today 8/5/21.
We were on vacation in Williamsburg, Va. The flex pipe in my exhaust system broke. We went to Meineke Car Care Center #938 at 399 Second Street in Williamsburg. They charged us 399.88 for labor (159.95 per hour for 2.5 hours). This is over twice the price I pay my mechanic for labor. I was stuck though as I needed to get my car fixed before we could drive home to New York. The people who worked at this Meineke were very nice; however the labor charge was excessive.
HORRIBLE BUSINESS! This unprofessional shop can't even do a oil change or tire rotation without problems: They overfilled my oil. They made me come back four times to try and fit me in for the tire rotation, but every time they had excuses such as, "We're too busy," "My tech is out sick," etc. I finally got my $10 back for the tire rotation that they failed at. Do yourself a favor, avoid Meineke and support your local mechanic. All Meineke cares about is taking your money.
The communication here could have been a whole lot better; I had to call and visit the repair shop a couple of times every other day or week to get updates or information on my 2011 Toyota Prius. My major disappointment with this place was every time my car was brought out of the shop, there were still issues with my engine making knocking sounds or warning lights showing up on the dashboard or having missing part below the front windshield that they keep saying would get looked at. I’ve spent over $5000 here throughout the last few months just trying to get back on the road with no more major issues, which is money I wish I had put towards another car. The mechanics should have been upfront about their limitations working on hybrids and recommended having it taken somewhere else.
The only reason I’m giving this place two stars instead of one is that I felt Craig, at the front desk, was trying to help me out by having someone provide me a ride to and from my home and getting my car checked by a Toyota dealer mechanic for free which saved me now from spending another $3000 to work on the AC compressor. It is what it is. Money is gone.
While I was on the interstate to get back home in Stephens City from Meineke in Winchester, the whole hood of my car flies up, smashes my windshield, and my line of vision of the road goes black. I honestly can't tell you my exact feelings at the time. The best I can describe my feeling is shock. It felt like looking death right in the face. Again, I was in the fast lane with a 18 wheeler on my right and a big pickup truck riding my tail. I immediately thought to get off on the left but there was nowhere to go. I had to think fast.
I put my hazard lights on in hopes that the surrounding cars could catch a hint or just hopefully see my cry for help. I ended up just BARELY seeing a sliver of something where I could see the 18 wheeler. I just barely cut it off with no reliable vision and I make it in the right lane as well as make it to the Exxon right off the ramp. All while this is happening, my mom was two cars behind that 18 wheeler, watching her daughter swerving, assuming it was a popped tire but to her surprise, when she pulls up next to me, she sees my whole hood bent back and covering my windshield. She was pretty hysterical, me? Still in shock.
THEY DID NOT CLOSE MY HOOD BACK AFTER THEY UNLATCHED IT! My mom called the owner of the shop hysterical and in shock in response to the events that have just unfolded. Oz immediately denied that they did anything under the hood and that they didn't even go under it. The owner also said he'd check the cameras and blah blah. For someone who claims to not be responsible, he came to the gas station my car is at and told my mom that he'd take care of everything.
The men he brought with him even tested my hood to verify that it wasn't just randomly popping up. Two grown men tried to pull my hood up to see if it truly was just the latch, it was not. My mom had confidence he would do the right thing once he told us he'd take care of everything (he drove my car back to the shop) until Monday comes around and he tells us personally he would not put his child back in the car but it is looking at ONLY *600* dollars worth of damage... All while this happens he's still refusing to take accountability for the situation I had to endure as a result of HIS SHOP'S CARELESSNESS.
My car was a authentic Subaru. The people I purchased this from brung it to Subaru dealerships and all the parts are from Subaru as well. I honestly don't see myself comfortably riding in it no more without constant flashbacks of my car hood flipping up. The thought itself is crippling. Even being in the car now with someone else driving, I feel like I can barely breathe sometimes, especially on the highway. I sometimes can't help but push on the hood of my mom's car before I get in for extra security.
The owner/manager of the shop Oz, hung up in my mom's face when she requested his insurance information so we could file a claim after he chose not to take proper accountability and quite frankly, we no longer trust the services of this shop. It would be no surprise to find something else deeply wrong with the car once we did get it back from the possession of Meineke on Pleasant Valley Ave in Winchester. We called corporate TWICE with no callback and when I called the second time I discovered corporate contacted the owner first where the owner again LIED on the record saying they didn't have any reason to check under my hood. But still they haven't contacted us. Please put yourself in my shoes or even my mother's. I pray nobody is put in this same situation as I am.
Went to Meineke in Greer, SC. Told the front desk person need front brakes. He said he would check and let me know. He said I need back brakes. I took his advice over my own. Paid for back brakes. Drove off the car making same noise. Called back. The person acted like he could care less. I told him I felt it was my front brakes. He lied and said, "I told you it was all four brakes." Lied. He NEVER said anything about my front brakes. He wanted me to come back to have the front brakes done. I don't know that he did my back brakes. I would never trust them at all. They lied and cared less about the fact. I now have to have the same work done and have paid for work that was probably not needed nor done. Meineke 212 Main Street Greer SC are a group of crooks!!!!
First mistake, when we picked it up we didn't even get it out of the parking lot knowing it still had an exhaust issue. Should have known there was not a competent person to work on it. Second mistake, when we were told it would be just under $500, we should have signed the estimate so the price would not go up. Third mistake, we got a new manifold rather than wait a couple days for him to get it in. (He failed to tell us there would be no warranty until later, then changed to include warranty.) In the end it took over two weeks to get our vehicle back. Fourth mistake, the price kept going up and the van has not been worked on. We're up to $1,100. And still don't have the van. The total price was over $1200. The van still has an exhaust leak. The motor housing was not put back on securely and a clip was broken (1994 Ford Econoline—motor housing is between the front seats), making it noisy and smelly. Meineke is a VERY, VERY big mistake.
Meineke author review by Lauren Fix
Meineke Car Care Centers, Inc. was founded in 1972 in Houston and is now a part of Driven Brands, which is headquartered in North Carolina. They have more than 900 locations around the world. Meineke Car Care Centers performs tire service, preventative maintenance and some repair services.
Roadside assistance: Customers who get a synthetic blend, high mileage or full synthetic oil change package receive four months of free 24-hour road assistance. It includes lockout assistances, hit and run protection, rental car discounts, concierge benefits and more. Members of Meineke’s free rewards program also receive free towing for up to 15 miles.
Online resources: Meineke’s blog has informational articles, expert advice, maintenance tips and industry news. It is useful for most automobile owners. The chain’s website also has an auto repair and car parts dictionary, which includes basic definition of terms customers might see or hear when having their vehicle serviced or repaired.
Social media: Meineke is active on Twitter, Facebook and YouTube. Consumers can follow the brand to get maintenance tips and see special offers.
Online scheduling: Customers ready to schedule a service appointment can do so online. The website will show them coupons associated with the service they are requesting. Same day appointments may be available.
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