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Wrote a review after Meineke ruined my tire. Tire patch missed the leak, they used an unreliable plug on the patch edge. Owner responded to call so they could address the issue, their standard response. I called, emailed details and photos (they were already familiar with the situation). NO RESPONSE after a month. STAY AWAY from Meineke, poor workmanship, poor management, and unresponsive. Meineke only wants your money.
Customer care was excellent and attentive. They are great at their job and really pay attention to what your car needs... They are also diversified in their services... Will come in next time to get things broken things fix for sure.
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Took a car in to have ac serviced. Got the car back with a big scratch. They refuse to fix it. They bought touch-up paint and butchered the car even worse. Totally unethical business. Customer always wrong. No effort to make things right. Will never go to Meineke again.
Dishonest and Greedy. Last week, my check engine light came on. The car was running okay but there was a slight random vibration, and a slight rev when the car was in park. I took my car to this Meineke shop thinking they might be the most competent and professional. Meineke quoted me $1874 to replace parts which they said would fix the issue. I happily agreed because I just needed my car fixed.
When they were done I drove about 4 miles, the check engine light came back on and the same exact problem resumed. I took the car back to Meineke. They said they would look more deeply into the issue. After about 45 minutes they found the real issue, fixed it without needing any more parts and the problem was solved. So, Meineke charged me $1874 for parts and work that didn't fix the problem, replaced parts that were not outdated, because they were wrong about what was needed. I told the manager flat out that I knew they had charged me to replace parts that didn't need replacement. He gave me a ** story about why they were, aka they had no intention of making this right by refunding any part of the $1874.
I contacted Meineke's so-called customer care center to complain and was told that Meineke shops are independently owned so corporate doesn't handle disputes. In addition, their parts are way overpriced. Mass Air Flow Sensor: $267.64. ABS Wheel Speed Sensor: $313.45. Direct Ignition Coils: $196.47 each. And of course, they'd insisted that I needed to have all four Direct Ignition Coils Replaced. Of course. Taking my car to Meineke is now on my list of the worst mistakes I've ever made. If you take your car there then please, please do yourself a huge favor by at least getting a second opinion from another business. Customers Beware!
DO NOT COME HERE! Especially if ALTON is working! He is the worst! Came here for my 8:00 oil change and after waiting 30 minutes, my car was pulled into the back. I seen him being condescending towards another employee, I wanted to make sure that employee was competent. The employee pulled my car in for the oil change, but I noticed he turned my car off while in reverse. I was a little concerned, as I am not a mechanic. Alton came out and was very upset that I had concerns. He spoke to me in a very inappropriate manner. I asked him why he was being rude. He then made the abrupt decision to not service me! He told the tech to pull my car out and for me to get off the property! Wow! I have my newborn baby with me and after waiting 1 week for an appt, this is how they do service!
I called Corporate to file a complaint. The police were called. I will call Better Business Bureau, I will continue to escalate this. Alton is a tyrant and has been getting away with this for far too long! Something must be done. Service here is crap, because again I had to wait 1 week for an oil change. Stay away from Alton if possible! He is a bully and a horrible person.
I have never had such a terrible and deceitful experience as I have had with Meineke. Took my son's car to them because the AC wasn't working. They replaced the compressor for $1300 and explained there is a 12-month warranty on the part. Within 5 minutes of leaving the shop, it quit working again so I took it right back.
They had it for another day and a half and then tell me the condenser and expansion valve are bad and that the warranty for the compressor is void if those aren't replaced, for another $900.
Never mentioned to me that was a possibility. I picked up the car and took it to the dealership for a 2nd opinion because I felt scammed. The condenser and expansion valve are fine but the brand new compressor they put in, failed and Meineke won't honor their warranty because I didn't have those 2 parts replaced that were never mentioned as being bad during the diagnostics. I would not recommend those thieving liars to anyone.
I took my vehicle (2004 Lincoln Town Car) to Meineke on 1745 N. Olden Ave in Trenton on 4/20 for an oil change at 10:30 am. They performed the oil change and returned the vehicle with no recommendations for any additional service. The next day I took the car for an inspection and was informed that there was a temp plug in my oil tank. This was a surprise to me. So, I immediately went back to Meineke. If the temp plug was in the vehicle when I bought it in for service, the mechanic would have noticed it as soon as he had the car suspended. He would have informed me that there was a temp plug and that I would need a new oil tank, before doing any work on the car. This did not happen.
It appears that the mechanic stripped the screw and plugged the oil tank without my knowledge when performing the oil change. I spoke with the Manager, and he advised that there was nothing in the report, so there may have been a miscommunication. This just proves my theory, that the mechanic made an error and tried to cover it up by plugging it and not reporting it. Which is why it wasn’t in the report. Had things been handled properly on either scenario there should have been a conversation.
Scenario 1: The mechanic noticed a plug in the tank. The mechanic advises the customer of the plug and recommends a new oil tank prior to performing the oil change. If the customer declines; at least they are aware that the temp plug will be placed back in the tank and the tank would need to be replaced down the road. This would be in the report.
Scenario 2: The mechanic stripped the screw while performing the oil change. He inserts a temp plug and advises the customer. The mechanic should then add that to his report, so the Manager would be aware of the mistake, and they should decide to replace the customers oil pan at no charge to him. Neither one of these scenarios happened. They expect me to believe that the temp plug was on the vehicle when I bought it to them, and the mechanic just performed the oil change without mentioning the plug or including the observation of said plug in the report. The manager offered to give me a discount the next time I come in for service. This is unacceptable. I would never go back to this Meineke for any type of service and would not recommend that anyone else gets their vehicle serviced there. The only acceptable resolution is for them to own their mistake and replace my oil pan.
Brought in for wiring issue due to rodent damage. Was initially told there was damage to the engine wiring harness. The next day, was told, no it was damage to the wiring to the map sensor. None of my gauges were working in the instrument cluster. I asked about the wiring harness, was told that all was inspected under the hood and that the instrument cluster itself needed to be pulled. I declined. Told me it had to be the cluster because the truck started after fixing the bad wire for the map sensor. I took it to the dealership and behold, it was damage to the engine wiring harness. The dealer fixed it and my cluster was working.
Meineke originally told me wiring harness then tried to gouge me into the cluster pull. I paid 422+ dollars for the pigtail into the map sensor. The dealer stated that the wire damage was on the firewall running to transmission. How was this missed during the labor I was charged at Meineke? That's just it, it wasn't. Instead of fixing the damage that Meineke said they spotted, they attempted to create more labor by telling me they needed to pull the cluster, Talking to the Meineke's area manager, Mike ** and Barry ** (Service Guy), it is like aerial acrobats and deflection. Mike finally uttered, "Well my guys aren't perfect." When I asked why didn't they replace the damage that was obviously seen during their diagnostics? Mike was dismissive saying there were too many issues but never explained why Meineke failed to replace the damage they first made me aware.
Meineke saw an opportunity to take advantage of me. I was charged several hours for labor Meineke did not perform. Mike also wanted to let me know that he pays his guys more than what the dealer pays. So my price is fair. Tried to call customer service, no answer. Mike informed me that I can't go no higher than him. Basically, I'm just a victim and luckily wasn't taken further advantage. I told Mike I will fight to get this resolved. Mike told me, "do what you got to do."
I Took my car to be serviced on April 19, 2022 at 94 Kings Highway East Fairfield 06825, they told me that I could not drive the car. The Inner rod on the right side Had to be fixed. I paid $475. On the 25th I had to return the vehicle Because of hearing noise coming from the right side tire. I took it back on 25 April 2022. I spoke to a guy name Ceaser who promise my car will be ready the next day at 10am. My car was not ready until 5 PM. I missed a whole day of work and they are charging me $400.
**DANGEROUS** Took my truck for repairs and they did NOT tighten my lug nuts. Wheel could have come off and killed myself or someone else. Didn't notice anything on the drive home, but as soon I left the house soon after, it started to make awful noises. Immediately took it the closest shop and sure enough lug nuts completely loose. If my wife had been driving, she may not have noticed and definitely could have caused a serious accident. Called the store to let them know what happened, went in the next day to talk with Steve the manager, agreed to do a refund of $550 for the work done. Two weeks later, NO REFUND. Finally talked to Jeff, regional manager, he refused to do the refund after it was already offered by Steve. Absolutely ridiculous. Will be waiting to hear from someone at the corporate offices.
Meineke author review by Lauren Fix
Meineke Car Care Centers, Inc. was founded in 1972 in Houston and is now a part of Driven Brands, which is headquartered in North Carolina. They have more than 900 locations around the world. Meineke Car Care Centers performs tire service, preventative maintenance and some repair services.
Roadside assistance: Customers who get a synthetic blend, high mileage or full synthetic oil change package receive four months of free 24-hour road assistance. It includes lockout assistances, hit and run protection, rental car discounts, concierge benefits and more. Members of Meineke’s free rewards program also receive free towing for up to 15 miles.
Online resources: Meineke’s blog has informational articles, expert advice, maintenance tips and industry news. It is useful for most automobile owners. The chain’s website also has an auto repair and car parts dictionary, which includes basic definition of terms customers might see or hear when having their vehicle serviced or repaired.
Social media: Meineke is active on Twitter, Facebook and YouTube. Consumers can follow the brand to get maintenance tips and see special offers.
Online scheduling: Customers ready to schedule a service appointment can do so online. The website will show them coupons associated with the service they are requesting. Same day appointments may be available.
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