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Reviewed Dec. 1, 2023
Within 3 weeks all the fluid had leaked out had to have the rear end seals and brakes done again. They had failed to tighten the axle nuts. When I asked about the clunking noise they said it was loose strap
Reviewed Oct. 19, 2023
Took my car to get tire changed and my check engine light was on. I have a scanner so I had one code on my car. Massive air flow leak. I check internet. So I did a few thing it suggested and cleared the code and it came back on a few weeks later. I did this a couple time so I knew how long it took for light to come back on. So I took it to Meineke. While it was there I called back, asked when was the last time I got an oil change and they said December. So I told them to do an oil change.
They called, said my car was done but something was wrong with one of my tires which I didn’t understand because it was just on my car and it had no leaks but now he said it wouldn’t hold air. So then I ask about the check engine light and he said oh he didn’t remember the codes but take it to the dealership. So I brought the car home but my son said it wasn’t driving right. So I cleared the code and he drove the car and the light came on as soon as he drove it. Now the car had 2 codes instead of one so I looked the second code up, code 2a82 bmw and YouTube said if you got an oil change recently check that first. So I took it to another Meineke and ask them to check the oil, change the previous Meineke did they said they did, nothing was wrong and clear the codes.
I told him the light was going to come back on, "Did you check the oil change?, he said. "Yes as soon as my son start driving the light came on so I took it back to the original Meineke" and show him my receipt. Told him what the other guy said and ask him to check the oil change because no one was checking it, they only check the codes. So he said he checked the oil change and that the code had nothing to do with a oil change but I knew I was right so I took it to a third place and told them to just take the oil cap and filter off, I know some is wrong.
The guy took it off, the oil was dirty, the the wrong Filter Housing Cover Cap was on my car. I took it back to the original Meineke and he said it was his parts. But he had to call all the places I been to check my store. But if you would had did your job I would’ve to take my car to all these places. I haven’t heard back. I’m disputing the charge for both Meineke. Thank god for common sense and the internet. So my car was driven for 12 day with the wrong part. And he said he is the boss and I can’t talk to anyone else. Aaron at Burlington Meineke, bad service.
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Reviewed Oct. 6, 2023
I am writing to express my deep dissatisfaction and grave concerns regarding my recent experience at Meineke Car Care Center #2827, which has left me both disappointed and genuinely alarmed about the safety of your services. On August 29th, I visited your center for a routine oil change and tire rotation. While the service itself was not terrible, it took significantly longer than the estimated time provided. However, the real shock came on September 27th when I experienced a dangerous wobble in my vehicle while driving at 45 mph on the highway. Fearing for my safety, I exited and inspected my truck, then opted for side streets to get home.
The following day, I immediately took my truck to Toyota of Dallas for an inspection. To my utter shock and dismay, they informed me that one of my wheels was loose. I personally witnessed this and discussed the issue with their service manager, who confirmed that three lug nuts on the driver's front wheel could be easily loosened with my fingers. Even more concerning, I was informed that a lug nut was entirely missing from my front passenger side wheel.
I requested that Toyota of Dallas retorque the lug nuts, and I decided to address the situation with Meineke, expecting an earnest resolution. The diagnostic report from Toyota of Dallas stated, "Retorque all wheels to spec upon customer request, then found all four wheels not torqued properly to spec." I promptly contacted Robert at Meineke Car Care Center #2827, who assured me that the matter would be escalated to their Operations Manager, Robert **. Despite reaching out to them on multiple occasions, I received no response, no apology, and no indication of any corrective actions taken. This blatant disregard for customer safety and lack of accountability is deeply troubling.
When I reached out to Meineke Corporate for assistance, I was informed that this location operates independently and that there was little they could do to intervene. This response left me even more disillusioned with Meineke as a whole. I am appalled by the fact that a simple phone call to rectify a potentially life-threatening situation was seemingly too much to ask from Meineke Car Care Center #2827. I commute on highways daily, often with my wife and 13-month-old child in the vehicle, and the negligence displayed by this location is simply unacceptable.
I want to emphasize that my primary concern is not just for myself but for the safety of others who may unknowingly visit this establishment. Meineke's lack of action and indifference towards customer safety is inexcusable. I now feel compelled to share my harrowing experience with friends, family, and coworkers, urging them to avoid Meineke Car Care Centers altogether. I sincerely hope that Meineke Corporate takes immediate and decisive action to address the alarming practices at this location and to ensure the safety of all customers.
Reviewed Aug. 26, 2023
They are so awesome. They are kind. They went beyond what I ever thought. Sean and Adam was just amazing. They worked on my car all night and gave the best price and the best service I ever had. I would love to tell everyone go there. I'm going back. They never gave up on me and made sure I had my car. They worked all night even when they was closed. They are amazing.
Reviewed July 26, 2023
I have nothing good to say about the job or the way they created me as a customer. I took my car to Meineke to have a timing chain installed on my car. I was told that was the primary reason my car was not running. Also, I must tell you when my car was taken to Meineke the engine was partly torn down. So they installed the timing chain on my car then told me that I needed a new engine. They could have told me before they installed the timing chain which costed me $2804.05. I told them when I took car to them I was counting on their expertise because I am not a mechanic. With that said, they installed to timing chain on a car that they knew needed a motor.
I called and wrote the Meineke company. They said they could not do anything because each store is independently owned. This is a company that steals money out of the pockets of good honest hard-working people. I know I got a raw deal from the local Meineke store I went at 1321 Diamond Spring Road Va Beach, Va. Please avoid that store and all their stores because if something goes wrong like it did for me, the Meineke company will just back their local store and you will be at a loss. I lost $2804.05 because of Meineke shady practices.
Reviewed June 3, 2023
I called Meineke in Rock Hill SC and they were very attentive, patient answering all my questions, and listened. My car was towed and once they knew what to do, they did a complete tune up and it was ready the next day. I had to rent a car and because of their respect for my time I only had to pay one day rental. Thank you Zach for being patient answering all my calls during that time. I recommend taking your car to Meineke.
Reviewed May 24, 2023
Meineke auto repair shop located in 23109 Aldine Westfield Rd, Spring TX77373 has worked on my 2016 Chrysler 200 on Mar/06/2023 for removed and replaced an Oil Pressure Sensor, the cost for that job was $ 174.16, but after the worked done, I only used my car for one day and the check engine light came back (because of that sensor problem from the beginning). So, I had my car tow back to their shop, since I did not want to cause damage to my car engine (tow receipt was $218). This time they kept my car for a week and could not fix the issue and the check engine light was ON, still. So I had my car tow again to AutoNation Chrysler dealership to work on the check engine light, they run diagnostic test and concluded that was Oil Pressure Sensor defectives, so they replaced it. My car is running great now. Based on my experience with that Meineke shop, I do not want to go there again, Period.
Reviewed April 5, 2023
I am writing because the earlier request for you to give me a call has been ignored since 3/1/2023 to the present. The reason for my note is that my husband brought my 2016 Chevy Impala to your location to have the exhaust check and the catalytic converters replaced on 2/23, we were previously told by another mechanic that this is the service that would be needed since he completed the major tune-up the month prior. We brought it to your location because it is stated on the website that you service/replace catalytic converters. Mr. ** waited for the diagnostics test to be completed, your service advisors informed him that the catalytic converters were in perfect condition and that the only service the vehicle needed was a major tune-up. The service advisor told Mr. ** that the parts on the vehicle were the original parts, and no tune-up was performed.
Based on your advisor’s recommendation, we agreed to have the major tune-up completed and include an oil change and paid $1172. We received a text 2 weeks later stating that the vehicle was ready for pickup. We picked up the vehicle on Thursday and the check engine light came on; we parked it until Sunday when my husband drove it to the corner store and on the way back home the car stalled and never started again. On 2/27, we called back to your location and informed them of the problem, and they sent a tow truck to pick up the vehicle for further examination. The vehicle remained at your location for another week. Mr. ** told the service advisors that he works overnight and to contact his wife, Reshonda **, during the day since he is a day sleeper. No calls were received.
During this time, we had to rent a vehicle for 2 weeks while the vehicle was being serviced because we are a two-car household and Mr. ** needed transportation to and work from. Due to the nature of his work, he only gets paid for hours worked and Mr. ** has already missed 3 days of work. I called and spoke with Jose, who was quite rude and very unprofessional when speaking to me. He kept talking over me, stating that they had been calling and texting me to receive approval for the new recommended services to have the catalytic converters that needed to be replaced and the new total would be $2890. As I was trying to explain to Jose that we have not received any calls or texts on either phone. He begins to raise his voice. I could hear on the phone that we were on speaker phone and that the service employees in the background speaking of the car as he was telling me he was looking through the notes.
I repeated myself again stating that we have been speaking with Meineke Corporate customer service and awaiting a call from the owner to discuss this situation. After multiple calls to the Meineke Corporate customer service line, no return call from the owner was received. He then proceeds to give the phone to Junior, and I again attempted to explain the situation when he rudely and loudly interrupts me stating that I was telling a lie about the service initially requested and that I have not been calling and speaking with anyone there. I stated that I have clear notes of whom I spoke to when I called and what was discussed in addition to the repair notes provided during the first service. When I could clearly look at the paperwork and CARFAX where it shows the service received on 2/27.
Then Lawrence takes over the phone call and begins to very aggressively talk to me yelling at me that he has never spoken to me and I politely say, "You are correct, I have never spoken to you, I have only spoken to Jose 3 times." By this time, the level of unprofessionalism was more than what I could handle mentally so I woke my husband up to take over the call. Lawrence then begins the conversation with “no disrespect to your wife but...” Lawrence continues the conversation with my husband, Andre **, as I am listening via speakerphone. My husband explains the situation to Lawrence who responds that he will personally look at the vehicle on Monday when he returns because he had a family emergency on would be out for a few days, and he would call once he has looked at it.
That Monday, no call was received so my husband called on Tuesday and was informed that the vehicle was ready. We arrived at the location the next morning at 8 am, when my husband got off work and upon arrival was informed that the vehicle in fact was not ready and that upon final inspection there was a tear in one of the catalytic converters and that the vehicle would be ready by noon. The next morning no call was received so my husband called and was told that the part needed to be ordered and they would call when it was ready.
We finally got the call that the vehicle was ready, and my husband and the service advisor test-drove it through the parking lot, with no issues. Upon the ride home (13 minutes and 7 miles) on 3.24, the vehicle started to beep very loudly and the lights on the dash start to flicker “Oil pressure low stop engine and service tire system” (video and pictures were taken) and the vehicle sounds like a diesel truck, none of these sounds and lights were on when the vehicle was dropped off initially or the 2nd drop-off. We brought the vehicle back on 3.25 and were told that it would be ready in a few hours. As of 3.27, we have not received any calls or updates on the status of the vehicle.
3.29- I called and spoke with Junior at 11:20 am and he stated that they tested the oil pressure sensor, and it tested fine, but the oil pump is not pumping. He stated he will call me back once he reviews the notes further and that it was a line of customers in the lobby. 3.29- I called several times between 2 pm and 6 pm and left a voicemail. No callback was received. 3.30- Called and spoke with Junior at 12:17 pm, he stated he did receive the messages I had left the previous day, but no explanation on why a return call was not made. Junior stated that the exhaust and spark plugs were all okay. The oil pump and pressure were all okay. They performed another oil change (unauthorized) but the vehicle was still dropping oil pressure.
Junior stated that more testing needed to be done by the mechanic and the mechanic was the only one that could complete the work, however, he was the only worker there as he had 2 call-ins that day. Tomorrow he should be fully staffed so the mechanic will complete then. I asked how long the repairs would take to complete; he stated it would be 1 hour. I asked where on the list of repairs my vehicle was, and he stated first on the list and to call back around 11:30 am.
3.31- I called on 3/31 and spoke with Jose. Jose stated that they completed another oil change, which was unauthorized and could not state why so many oil changes had been performed. They completed a short test drive, and no noise was heard. Jose said that the short test drive is only a couple of miles to 1960 and Aldine Westfield and back to the service center. Jose stated that another longer test drive would be completed (Service center to Imperial Valley and 1960 and back) and that should happen today the mechanic will call when he returns from the test drive.
4.3- I called at 10:12 am and spoke with Jose and he stated that Eric, the mechanic, did not have time to call me back Saturday and that he was off today, Monday, and only works Tuesday through Saturday. From the mechanic’s notes, the motor needs to be repaired and it would be the same amount of labor as previously. I asked to speak with the mechanic and Jose stated that he was busy doing another customer’s oil change and that I should come into the service center to speak with him in person. As of today, your service center has been repairing our vehicle for over 30 days with no actual resolution, only faulty diagnoses, unnecessary repairs, inadequate work performed, missed time off work, a 2-week rental, and a lot of frustration, dissatisfaction and not repairing my vehicle in a timely manner.
Reviewed March 21, 2023
I had taken my 2011 Freightliner Sprinter 2500 to Meineke at 3195 Austell Road, Marietta, GA 30008 in for a catalytic converter replacement due to it was stolen. Informed the service manager it would be an insurance claim that day and was told he would call me the following day with an estimate. My insurance company sent the adjuster and the service manager became rude with the adjuster due to him requesting a copy of the parts invoice. The adjuster was told they shred their invoices by asst. manager and the manager for Meineke and that they do not have to show the invoice by law.
In sum, I was told by the manager that by law he does not have to provide the invoice for parts and that he was not going to give a copy to me/adjuster. He also told me that he was still going to charge me for the parts ordered because he could not return the parts even after I told him to stop the work before speaking with my insurance company. I would advise anyone to not deal with this company, due to not being able to produce a copy of the invoice for parts, charges keep changing, they have now sent me 4 different estimates of the invoice since my adjuster had gone to due my insurance adjustment.
Reviewed March 9, 2023
I brought my car to the Meineke located at 1851 Goodman Rd in Horn Lake MS on 3/2/2023 because my car wasn't getting any heat and it was making a weird sound when I stopped to break. I assumed it was a rotor on the left side or maybe the front brakes since I could still come to a complete stop but I was still concerned about the sound. In addition to the sound my coolant kept leaking out which was a major concern for me as well. I assumed it needed to be assessed by “the professionals” “clown emoji”.
After sitting in the waiting area for over two hours I was told to come to the garage. I was informed that two bolts from the transmission needed to be mounted to keep the transmission in place. No worries, I thought, assuming that they were still looking out for my best interest as a customer. They also told me that they figured out why I wasn't able to keep coolant due to a clip not being placed where it originally should have been. Still assuming that they were doing me a favor. I said, "Fix it, no worries." I went to sit back in the lobby area and proceeded to watch movies on my phone to pass the time.
About an hour later, Another guy comes and tells me that he has bad news. Now I'm told that I now need to Remove and Replace CV Axle Assembly for 479.99, Remove and Replace the Catalytic Converter for 1,655.18, Flush Coolant System for 183.98, Synthetic Blend Oil Change for 89.42, Remove and Replace all Brake Pads for 1,250.39 totaling 3,712.45. I'm shocked and panicked because I didn't have 3,713.45. I need a car to get to work, and to get my kids to school. They presented me with an option to apply for KarCare reassuring me that I could get approved for the majority of the financing. I applied and was approved for the majority of financing with roughly 800.00 out of pocket costs. Assuming that they were still doing me a favor I sat for several more hours until they were done at about 6:30pm.
My car was ready to drive and the heat was working! However the front desk machine who also approved me for Karcare informed me that I still needed a Radiator Hose. It was a Friday. They told me that they didn't have the part and to come back on the following day at 12 noon. I came back at approximately 12:00 noon with my 4 year old in a cold car because the heat was no longer working. I got there and they told me that the wrong part was sent and they were about to call me, so I asked what I was supposed to do about the car overheating in the meantime. I was instructed to get some green coolant and shown where to put it until the part came.
As instructed I got the green coolant. Meineke was closed on Sunday. Monday they didn't call and Monday was also the day that my car completely stopped working. I was stranded with my kids in the car in the middle of a construction zone during morning rush hour traffic. I got a tow back to the house. The following morning I called Meineke because they still hadn't called me about the Radiator House and this was day 4. At that point I was livid because at that moment I realized I had gotten played for a fool.
Cars rarely need a catalytic Converter replacement unless the converter is stolen, misfiring, bad odor from the exhaust or sluggish engine performance. And all brake pads rarely need to be replaced at the same time. In addition to charging me for services that could have been postponed, they even tried to sell me an oil change (which should have been a red flag) without checking the oil because I had just had an oil change at Jiffy Lube the previous day. And it's been several days now and they still haven't called me about the radiator hose. A business that is concerned about their customers would never do this but they already got me for over 3,000 grand so the joke's on me, right?
I called on March 7th 2023 to inform them about my vehicle and they told me to go on the website to schedule a tow and the first 5 miles would be free. My gut instinct told me not to bring anything back to them because they seem like the type to do even more damage so I followed my gut instinct and got it towed to the one on Union in Memphis TN which is where I originally wanted to go. It seems that they push Karcare on a lot of victims. Also, I am sure that they installed aftermarket parts and still charged me the full price. I will definitely get a second opinion and add this to the lawsuit as well. I am by no means a carologist. Meineke picked the right one to play with on the wrong day. Never take my distressed moments as a sign of weakness because It will only cost you more in the long run!
Meineke author review by Lauren Fix
Meineke Car Care Centers, Inc. was founded in 1972 in Houston and is now a part of Driven Brands, which is headquartered in North Carolina. They have more than 900 locations around the world. Meineke Car Care Centers performs tire service, preventative maintenance and some repair services.
Roadside assistance: Customers who get a synthetic blend, high mileage or full synthetic oil change package receive four months of free 24-hour road assistance. It includes lockout assistances, hit and run protection, rental car discounts, concierge benefits and more. Members of Meineke’s free rewards program also receive free towing for up to 15 miles.
Online resources: Meineke’s blog has informational articles, expert advice, maintenance tips and industry news. It is useful for most automobile owners. The chain’s website also has an auto repair and car parts dictionary, which includes basic definition of terms customers might see or hear when having their vehicle serviced or repaired.
Social media: Meineke is active on Twitter, Facebook and YouTube. Consumers can follow the brand to get maintenance tips and see special offers.
Online scheduling: Customers ready to schedule a service appointment can do so online. The website will show them coupons associated with the service they are requesting. Same day appointments may be available.
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