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I have never had such a terrible and deceitful experience as I have had with Meineke. Took my son's car to them because the AC wasn't working. They replaced the compressor for $1300 and explained there is a 12-month warranty on the part. Within 5 minutes of leaving the shop, it quit working again so I took it right back.
They had it for another day and a half and then tell me the condenser and expansion valve are bad and that the warranty for the compressor is void if those aren't replaced, for another $900.
Never mentioned to me that was a possibility. I picked up the car and took it to the dealership for a 2nd opinion because I felt scammed. The condenser and expansion valve are fine but the brand new compressor they put in, failed and Meineke won't honor their warranty because I didn't have those 2 parts replaced that were never mentioned as being bad during the diagnostics. I would not recommend those thieving liars to anyone.
I took my vehicle (2004 Lincoln Town Car) to Meineke on 1745 N. Olden Ave in Trenton on 4/20 for an oil change at 10:30 am. They performed the oil change and returned the vehicle with no recommendations for any additional service. The next day I took the car for an inspection and was informed that there was a temp plug in my oil tank. This was a surprise to me. So, I immediately went back to Meineke. If the temp plug was in the vehicle when I bought it in for service, the mechanic would have noticed it as soon as he had the car suspended. He would have informed me that there was a temp plug and that I would need a new oil tank, before doing any work on the car. This did not happen.
It appears that the mechanic stripped the screw and plugged the oil tank without my knowledge when performing the oil change. I spoke with the Manager, and he advised that there was nothing in the report, so there may have been a miscommunication. This just proves my theory, that the mechanic made an error and tried to cover it up by plugging it and not reporting it. Which is why it wasn’t in the report. Had things been handled properly on either scenario there should have been a conversation.
Scenario 1: The mechanic noticed a plug in the tank. The mechanic advises the customer of the plug and recommends a new oil tank prior to performing the oil change. If the customer declines; at least they are aware that the temp plug will be placed back in the tank and the tank would need to be replaced down the road. This would be in the report.
Scenario 2: The mechanic stripped the screw while performing the oil change. He inserts a temp plug and advises the customer. The mechanic should then add that to his report, so the Manager would be aware of the mistake, and they should decide to replace the customers oil pan at no charge to him. Neither one of these scenarios happened. They expect me to believe that the temp plug was on the vehicle when I bought it to them, and the mechanic just performed the oil change without mentioning the plug or including the observation of said plug in the report. The manager offered to give me a discount the next time I come in for service. This is unacceptable. I would never go back to this Meineke for any type of service and would not recommend that anyone else gets their vehicle serviced there. The only acceptable resolution is for them to own their mistake and replace my oil pan.
Brought in for wiring issue due to rodent damage. Was initially told there was damage to the engine wiring harness. The next day, was told, no it was damage to the wiring to the map sensor. None of my gauges were working in the instrument cluster. I asked about the wiring harness, was told that all was inspected under the hood and that the instrument cluster itself needed to be pulled. I declined. Told me it had to be the cluster because the truck started after fixing the bad wire for the map sensor. I took it to the dealership and behold, it was damage to the engine wiring harness. The dealer fixed it and my cluster was working.
Meineke originally told me wiring harness then tried to gouge me into the cluster pull. I paid 422+ dollars for the pigtail into the map sensor. The dealer stated that the wire damage was on the firewall running to transmission. How was this missed during the labor I was charged at Meineke? That's just it, it wasn't. Instead of fixing the damage that Meineke said they spotted, they attempted to create more labor by telling me they needed to pull the cluster, Talking to the Meineke's area manager, Mike ** and Barry ** (Service Guy), it is like aerial acrobats and deflection. Mike finally uttered, "Well my guys aren't perfect." When I asked why didn't they replace the damage that was obviously seen during their diagnostics? Mike was dismissive saying there were too many issues but never explained why Meineke failed to replace the damage they first made me aware.
Meineke saw an opportunity to take advantage of me. I was charged several hours for labor Meineke did not perform. Mike also wanted to let me know that he pays his guys more than what the dealer pays. So my price is fair. Tried to call customer service, no answer. Mike informed me that I can't go no higher than him. Basically, I'm just a victim and luckily wasn't taken further advantage. I told Mike I will fight to get this resolved. Mike told me, "do what you got to do."
I Took my car to be serviced on April 19, 2022 at 94 Kings Highway East Fairfield 06825, they told me that I could not drive the car. The Inner rod on the right side Had to be fixed. I paid $475. On the 25th I had to return the vehicle Because of hearing noise coming from the right side tire. I took it back on 25 April 2022. I spoke to a guy name Ceaser who promise my car will be ready the next day at 10am. My car was not ready until 5 PM. I missed a whole day of work and they are charging me $400.
**DANGEROUS** Took my truck for repairs and they did NOT tighten my lug nuts. Wheel could have come off and killed myself or someone else. Didn't notice anything on the drive home, but as soon I left the house soon after, it started to make awful noises. Immediately took it the closest shop and sure enough lug nuts completely loose. If my wife had been driving, she may not have noticed and definitely could have caused a serious accident. Called the store to let them know what happened, went in the next day to talk with Steve the manager, agreed to do a refund of $550 for the work done. Two weeks later, NO REFUND. Finally talked to Jeff, regional manager, he refused to do the refund after it was already offered by Steve. Absolutely ridiculous. Will be waiting to hear from someone at the corporate offices.
Absolute "RIP OFF". Charged $75.00. Installed for a $17.99 air filter that I changed myself last year in 5 minutes flat ... also took 1 hr for oil change without having tires rotated (didn't want to spend the day there) having tires rotated...
I just went to get my truck a oil change full synthetic at 74 dollars 83.50 plus tax so I pulls out a coupon from their website and the manager said they don't accept the coupons. The same thing happened to me at the Meineke in Roselle on st George Ave and this was the meineke on Elizabeth Ave in Newark. I'm just trying to understand why do they have coupons on their website if they are not accepting them.
I would like to complain about the store #1435 at 18795 West Bluemound Road, Brookfield, WI 53045. The mechanic ** convinced me to get sway bar links installed here since Meineke offers LIFETIME GUARANTEE for $328.34. Within 10 months one of the sway bar link broke. I returned to them and ** quoted $166.09 to replace. He's claiming that since another part was replaces, they will not honor the lifetime guarantee. Best regards, Haroon.
I took my car in to be repaired. Codes were showing. Crankshaft sensor was going bad. They said the alternator was bad and charged me $560. I picked up the car and it broke down within a mile. I got the car towed back and they said the wiring they had moved to change the alternator had shorted out and melted. They spliced the wires only to find out the car will not drive for long without stalling. They said they had reset the computer but no change and now they say that the computer might be damaged because of the short, but they say they won't change the computer because the codes don't tell them to. So I now have a useless car from them not doing the job correct. I had to get another tow truck to get my car back to my house as they also would not tow it back for me.
An engine check symbol/light appeared on my 2011 Honda Odyssey while on my way returning home from a Thanksgiving road trip. Brought into Meineke Car Care Center located at 10035 Memorial Parkway SW, Huntsville, AL 35803 today (11/26/2021) and they checked and told me that I need to replace spark plugs as well as ignition coils. They (**) said the ignition coils package cost $210.00 and the spark plugs are $10.56/piece, and that they only charged me an hour labor worth $84 (giving me $100 discount since I replacing both ignition coils & spark plugs together). A total of $289.11, sounds reasonable, so I agreed and left the car with them. He (**) said the job will be done in 45 mins and I can pick up my car around noon. Came around noon and paid $289.11 with my credit card. Came outside started up the car (noticed the heat has been set to Max) and went outside to open up the hood to take a look.
It didn’t look like the ignition coils have been replaced as they look old and dirty/rusty. Drove home (couple blocks away) opened up the hood, removed the engine block cover for a better look and found out that nothing has been replaced. I called Meineke (believe it was ** who answered the phone). Told me to bring the car back in for them to take a look. I brought the car back and told ** (the guy that I’ve been dealing with) that they didn’t replace the ignition coils as they looked old/used. He asked me for the car key and went to the car…about 5-7 mins later came back telling me he just have them replaced. I asked him how could it be done so fast, he told me it’s easy and quick job…. I doubted.
Came out to open the hood to check it again. Nothing changed! How terrible! I got home (now that I completely distrust their work ethics) decided to remove one of the spark plugs to see if they got replaced as claimed by Meineke (and clearly showed in the bill). Disappointedly, the spark plug looked old and rusty to be any new ones. I feel this is a fraud and I was scammed! The only thing fixed is probably the engine light/symbol being reset(?).
The Romeoville location really seems customer oriented, and most of my repairs seem decent and fairly priced, though there is one exception when I didn't get my usual guy. I've also told them to remember to lock the vehicle up. Hopefully they are doing that with some cars being parked in a remote lot.
Meineke is a great brand, I find them to be reasonably priced and you can’t beat their warranty. I also like that there are locations all over the country so if you’re out of town and need work done there’s sure to be a location nearby.
On 7/26/21 I took my 2009 Nissan Murano to Meineke Store # 310 due to the "Service Engine Soon" being illuminated (Code p0463, Fuel level sensor. Upon arriving I spoke with the Service Manager informing him my vehicle was not able to pass emission test because of the "Service Engine Soon" light. In addition I asked him to check the suspension. I left my vehicle, received a call from the Service Manager informing me I needed a control arm, ball joint, and alternator, I agreed to have those issues repaired.
On Friday 7/30/2 I received a call informing me my vehicle was ready for pickup. After completing the required paperwork and arranging for payment ($1824.00) I went to my car started it and found that the "Service Engine Soon" was still illuminated. I returned to the office, informed the Service Manager, my car was taken back into the garage to be checked. The Service Manager came out and told me the light had flickered and went off and there were no codes in the system at that time, I was instructed to drive it over the weekend to see if it came back on.
Saturday 7/31/21 the " Service Engine Soon" light came back on. I called Meineke and spoke with a different Service Manager informing him of my continuing issue with the light. I was told to bring it back in to them and they would check it out. After being checked still another Service Manager informed me that there was a code "p0463" in the system indicating the "Fuel Level Sensor needed replacing. He stated It was located in the fuel pump and that my car had two (2) fuel pumps due to it being "All Wheel Drive". I told him it was not an all wheel drive but a two wheel drive.
He again stated that his system showed him that my car had two (2) fuel pumps and it would be an additional $1300.00 to have them replaced there. I explained to him that it was the original issue that prompted me to take it to them in the first place telling him I had the codes checked by Autozone prior to bringing it to them and I knew the code was p0463 when I dropped it off there. He told me I would have to speak with the original Service Manager and he would be there Monday (8/8/21). I also sent an email to Meinekebell@aol.com explaining my issue on 7/30/21, I have not received a response as of today 8/5/21.
We were on vacation in Williamsburg, Va. The flex pipe in my exhaust system broke. We went to Meineke Car Care Center #938 at 399 Second Street in Williamsburg. They charged us 399.88 for labor (159.95 per hour for 2.5 hours). This is over twice the price I pay my mechanic for labor. I was stuck though as I needed to get my car fixed before we could drive home to New York. The people who worked at this Meineke were very nice; however the labor charge was excessive.
HORRIBLE BUSINESS! This unprofessional shop can't even do a oil change or tire rotation without problems: They overfilled my oil. They made me come back four times to try and fit me in for the tire rotation, but every time they had excuses such as, "We're too busy," "My tech is out sick," etc. I finally got my $10 back for the tire rotation that they failed at. Do yourself a favor, avoid Meineke and support your local mechanic. All Meineke cares about is taking your money.
The communication here could have been a whole lot better; I had to call and visit the repair shop a couple of times every other day or week to get updates or information on my 2011 Toyota Prius. My major disappointment with this place was every time my car was brought out of the shop, there were still issues with my engine making knocking sounds or warning lights showing up on the dashboard or having missing part below the front windshield that they keep saying would get looked at. I’ve spent over $5000 here throughout the last few months just trying to get back on the road with no more major issues, which is money I wish I had put towards another car. The mechanics should have been upfront about their limitations working on hybrids and recommended having it taken somewhere else.
The only reason I’m giving this place two stars instead of one is that I felt Craig, at the front desk, was trying to help me out by having someone provide me a ride to and from my home and getting my car checked by a Toyota dealer mechanic for free which saved me now from spending another $3000 to work on the AC compressor. It is what it is. Money is gone.
While I was on the interstate to get back home in Stephens City from Meineke in Winchester, the whole hood of my car flies up, smashes my windshield, and my line of vision of the road goes black. I honestly can't tell you my exact feelings at the time. The best I can describe my feeling is shock. It felt like looking death right in the face. Again, I was in the fast lane with a 18 wheeler on my right and a big pickup truck riding my tail. I immediately thought to get off on the left but there was nowhere to go. I had to think fast.
I put my hazard lights on in hopes that the surrounding cars could catch a hint or just hopefully see my cry for help. I ended up just BARELY seeing a sliver of something where I could see the 18 wheeler. I just barely cut it off with no reliable vision and I make it in the right lane as well as make it to the Exxon right off the ramp. All while this is happening, my mom was two cars behind that 18 wheeler, watching her daughter swerving, assuming it was a popped tire but to her surprise, when she pulls up next to me, she sees my whole hood bent back and covering my windshield. She was pretty hysterical, me? Still in shock.
THEY DID NOT CLOSE MY HOOD BACK AFTER THEY UNLATCHED IT! My mom called the owner of the shop hysterical and in shock in response to the events that have just unfolded. Oz immediately denied that they did anything under the hood and that they didn't even go under it. The owner also said he'd check the cameras and blah blah. For someone who claims to not be responsible, he came to the gas station my car is at and told my mom that he'd take care of everything.
The men he brought with him even tested my hood to verify that it wasn't just randomly popping up. Two grown men tried to pull my hood up to see if it truly was just the latch, it was not. My mom had confidence he would do the right thing once he told us he'd take care of everything (he drove my car back to the shop) until Monday comes around and he tells us personally he would not put his child back in the car but it is looking at ONLY *600* dollars worth of damage... All while this happens he's still refusing to take accountability for the situation I had to endure as a result of HIS SHOP'S CARELESSNESS.
My car was a authentic Subaru. The people I purchased this from brung it to Subaru dealerships and all the parts are from Subaru as well. I honestly don't see myself comfortably riding in it no more without constant flashbacks of my car hood flipping up. The thought itself is crippling. Even being in the car now with someone else driving, I feel like I can barely breathe sometimes, especially on the highway. I sometimes can't help but push on the hood of my mom's car before I get in for extra security.
The owner/manager of the shop Oz, hung up in my mom's face when she requested his insurance information so we could file a claim after he chose not to take proper accountability and quite frankly, we no longer trust the services of this shop. It would be no surprise to find something else deeply wrong with the car once we did get it back from the possession of Meineke on Pleasant Valley Ave in Winchester. We called corporate TWICE with no callback and when I called the second time I discovered corporate contacted the owner first where the owner again LIED on the record saying they didn't have any reason to check under my hood. But still they haven't contacted us. Please put yourself in my shoes or even my mother's. I pray nobody is put in this same situation as I am.
Went to Meineke in Greer, SC. Told the front desk person need front brakes. He said he would check and let me know. He said I need back brakes. I took his advice over my own. Paid for back brakes. Drove off the car making same noise. Called back. The person acted like he could care less. I told him I felt it was my front brakes. He lied and said, "I told you it was all four brakes." Lied. He NEVER said anything about my front brakes. He wanted me to come back to have the front brakes done. I don't know that he did my back brakes. I would never trust them at all. They lied and cared less about the fact. I now have to have the same work done and have paid for work that was probably not needed nor done. Meineke 212 Main Street Greer SC are a group of crooks!!!!
First mistake, when we picked it up we didn't even get it out of the parking lot knowing it still had an exhaust issue. Should have known there was not a competent person to work on it. Second mistake, when we were told it would be just under $500, we should have signed the estimate so the price would not go up. Third mistake, we got a new manifold rather than wait a couple days for him to get it in. (He failed to tell us there would be no warranty until later, then changed to include warranty.) In the end it took over two weeks to get our vehicle back. Fourth mistake, the price kept going up and the van has not been worked on. We're up to $1,100. And still don't have the van. The total price was over $1200. The van still has an exhaust leak. The motor housing was not put back on securely and a clip was broken (1994 Ford Econoline—motor housing is between the front seats), making it noisy and smelly. Meineke is a VERY, VERY big mistake.
I went in for 4 new tires. Mechanic told me I needed a new boot, oil change, radiator flush, serpentine belt. Had my own personal Mechanic look at everything and everything on my vehicle was fine. So in other words I was lied to. I'm not sure if this is company policy to find other defects on people's vehicle but I will not be back.
My husband brought my car for a oil change and after picking up my car the brakes would not work nor did my e-brake! My husband drove back to the Salem NH shop and explained to them the car did not have that issue before going there and was told they could fix whatever what was going on and was quoted a ridiculous amount of money despite the fact the car never had any issues with the brake until he picked it up from them! I made sure my husband bring my car to my mechanic whom confirmed with me that someone had done something for the piece to break! Meineke of course denied any wrongdoing! Please do not bring your car there!
I took my '05 Lesabre for an oil change. I had a coupon from the internet that offered a $17.95 oil change for up to 5 quarts of 5w30 oil and filter replacement. The car is rated to hold 4 1/2 quarts of oil. The desk man, Jesus, told me that store honors that coupon for only 3 1/2 quarts of oil. I offered to buy another quart to fill it up. He offered me instead a $34.95 oil change with a 30% discount which I believe should bring the price to $24.45. The bill was for an oil change at $.10, 4 quarts of oil at $4.00, oil change labor at $10.00, and an oil filter at $7.95.
The discount turned out to be $11.42, so the job cost $26.63 plus $1.67 sales tax equals $28.30. I reluctantly agreed to the price, figuring that the extra quart of oil would cost me almost $9.00. I paid the bill and drove straight home, about 4 miles. Next morning I checked the oil level, it was one quart low. Now I am even more upset because I apparently paid $28.30 for an oil change that should have cost $17.95 plus tax, and the car got sent out one quart low on oil! I believe the store should honor the coupon as published. The run-around to the higher-priced service upset me, then finding that the car was one quart low after all upset me more. I am sure I am not the first person victimized this way. I am not able to scan the receipt and send it with this review.
I made a reservation for Meineke here in Fairfield. I gave them all the information on the car. I told them I was going to use a coupon. This morning the clerk at Meineke told me that I could not use that coupon because it was not for the car I drive. I was then told the actual cost would be $62. Why wasn't I told that the coupon wasn't good for my car when I made the reservation and gave them the exact same information? So I wasted a week waiting for the reservation and now I have to look around and make a new reservation at another shop...
Meineke impressed me with their fast service, friendliness, and resourcefulness when it came to finding me the best price. I had previously went to Firestone and they were going to charge me double what Meineke charged me, partly because they were going to replace parts that David and Brent were able to repair. Meineke was very thorough and I will be coming to them again when I need any auto work.
This company is so wonderful. They are reputable, professional and down to earth. They have also been around for years. I have referred both friends and other families to them also. I hope they stick around!
Great shop for a car maintenance, very professional, friendly, and efficient service and honest with the customer, clean job. My car running very good any time After the service.. I feel very safe with this shop..
My wife asked Meineke Wylie Tx to do an wheel rotation & alignment. They pointed out that the tires were less than optimal to do the rotation, but did the alignment and charged for that. The next day or 2, we took the car to NTB for new tires and free alignment check. They sent me pictures of the alignment, which was not correct. Let me know if you want to see them. ** Thanks for the opportunity to say, I would not let Meineke shampoo my dog.
They were accommodating. They were fast and professional. The tire I had them repair didn't hold, but the rest of the work was great. The waiting room was lovely, the wifi fast and the restroom was clean. Good company.
After many oil changes and much service done never again will I go there. Paid about 300 and my car was still doing the same thing and they wouldn't help with fixing the issue still going on. I was told to meet the boss at a certain time. I went there and he wasn't there.
Taking your vehicle to Meineke for repairs ask the service manager how long has he or she knows about autos because I knew more than the service manager when I took my auto for repair. He took my auto in. Took the engine apart. Clean the injectors and put back together. With the damage problem the engine light came on again. Brought it back and charge me again twice came to $900.00. I called corporate they took my complaint. If they don't resolve this matter I will take it small claims court.
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