Meineke Reviews

Another three weeks went by, and Matthew informed me that he gave me the incorrect part numbers. I asked him to send them back to BMW and he did, but that process took five weeks. By then, it was now January 2024. I was understanding because of the two major holidays and things move slower then; however, I found out on January 9th, 2024, that my parts had not been shipped back and he finally did so on January 10th, 2024. On January 16th, I found out that BMW would not accept one of the parts they sent back because it had been "used". Matthew claimed it was still new, but BMW insisted it wasn't. I decided to just accept the loss on that part at that point.

They sent me an estimate of $840 and said it required my electronic signature for them to proceed, and I signed it. By then we are well into late February 2024, and Matt called me and said that they could not fix my car and that I would not have to pay anything. The really sad thing is that there were only two hoses visible and accessible on the top side of the engine that had to be replaced. Even though I felt I had wasted 3 months with them, I said okay and asked when I could come and have my car towed to BMW. He said there is no problem leaving your car here as long as you need to.

When I called to inform them that I was coming to have my car towed and asked to speak to Matthew, I was told that he was no longer there and that my car had been towed away. The new Manager, Richard, was extremely rude. I told him everything that transpired and asked him to simply have my car towed back so I could take it to BMW. He refused and treated me badly, but I will leave that alone for a second. I went to the place where the vehicle was towed and told them what was going on. I asked for the key to see if the parts that I paid for were in the car. They (JR) told me they did not have the key, and that if the key was sent with the car, it would be unlocked with the key inside. They were also very nice and respectful and had specific procedures for what they do with a towed car.

I went back to Meineke and spoke to Richard. He held the phone to his ear and mouth the whole time I was there, and he appeared to be afraid. When he was talking, I asked if he was speaking to me or the person on the phone. He said he was talking to me and would not put the phone down after I asked him, and he started being rude. He said that I was trying to argue, and I said no, I am trying to get my key. He said that he gave the key to the tow truck driver, and I told him that I just came from up there and they do not have the key.

Richard again told me that the key was not there and that was it. He then told me to have a nice day. if you ever must deal with this Richard guy, please know that you have been warned! They have now left me with no alternative but to file a lawsuit against them while I simply wanted to get two oil hoses replaced so that I could give the car to my Son.

I asked them about the yellow fluid under the gas cap, they said, "Oh we didn't check that." NOW I'M NO MECHANIC BUT I THOUGHT THAT WAS Very ODD. They said no yellow fluid was seen on the oil dipstick. It was after that that they said now I needed an engine flush. I was already over $2,000. Plus I had to pay any overages at this point. I told them I'd get the other stuff done - additional flush and tire rods -since the 'Engine' Report Diagnostic was good. If that initial engine report was bad I WOULD NOT HAVE GOTTEN ALL OF THAT WORK DONE. It would not have made sense. Repairs were made I assumed. I picked up the truck on Jan. 19, 2024 and all of the windows fogged up, and the defrost wasn't defogging that same evening!! So I took the truck back the Very next morning saying "Why are all windows fogging up even during the day!" They said -turn the defrost heater all the way up. That was it!

They didn't check anything else! That didn't work! I only drove for 2 days and the very same issues that happened when I first had it towed occurred again! The steering wheel started making sounds when turning, the brakes locked up, the truck loss power, and smoke started billowing from under the hood! I coasted to an area of grass off of a street about 5 miles from home and put it in park. I jumped out, I was so afraid, I called an Uber to take me home!! Then I called Meineke to tell them the Same thing happened to my truck! It was towed back to Meineke. I called the corporate office to complain! I called Snap FINANCES who put in a dispute. They couldn't believe these issues either. I talked to 2 local Mieneke Managers - Now Meineke says I have a Blown Head Gasket and the engine is DONE! and to come and get it. That truck was my only source of transportation!!

Meineke received their $2100.00 and said they aren't refunding me or Snap FINANCE. So SNAP FINANCE AND MYSELF HAVE NOTHING! It's a classic RIP OFF. I ASKED THEM WHAT ABOUT THE INITIAL 'GOOD ENGINE' REPORT? You all should ask them to explain that too. Now they are trying to place the blame elsewhere. Meanwhile I have no transportation! So - To any woman, senior citizen or anyone for that matter. DON'T GO TO MEINEKE! THEY JUST LITERALLY DON'T CARE WHAT THEY TELL YOU AS LONG AS THEY GET PAID. Those Meineke guys and Corporate Guys, CEO too Should be ashamed!

After looking into my problem over several days, they called and told me it was the transmission that needed to be replaced. I wasn't happy about this but I gave them the benefit of the doubt. They replace the transmission. It drove okay for about a week but I noticed the shifting was a bit rough. Now it's been a couple weeks and it is doing the same thing it was doing prior to them replacing my transmission. I should have taken elsewhere. I hope others have a better experience but as for me, I will no longer being taking my vehicles to this shop or any Meineke for that matter.

They called, said my car was done but something was wrong with one of my tires which I didn’t understand because it was just on my car and it had no leaks but now he said it wouldn’t hold air. So then I ask about the check engine light and he said oh he didn’t remember the codes but take it to the dealership. So I brought the car home but my son said it wasn’t driving right. So I cleared the code and he drove the car and the light came on as soon as he drove it. Now the car had 2 codes instead of one so I looked the second code up, code 2a82 bmw and YouTube said if you got an oil change recently check that first. So I took it to another Meineke and ask them to check the oil, change the previous Meineke did they said they did, nothing was wrong and clear the codes.

I told him the light was going to come back on, "Did you check the oil change?, he said. "Yes as soon as my son start driving the light came on so I took it back to the original Meineke" and show him my receipt. Told him what the other guy said and ask him to check the oil change because no one was checking it, they only check the codes. So he said he checked the oil change and that the code had nothing to do with a oil change but I knew I was right so I took it to a third place and told them to just take the oil cap and filter off, I know some is wrong.

The guy took it off, the oil was dirty, the the wrong Filter Housing Cover Cap was on my car. I took it back to the original Meineke and he said it was his parts. But he had to call all the places I been to check my store. But if you would had did your job I would’ve to take my car to all these places. I haven’t heard back. I’m disputing the charge for both Meineke. Thank god for common sense and the internet. So my car was driven for 12 day with the wrong part. And he said he is the boss and I can’t talk to anyone else. Aaron at Burlington Meineke, bad service.

The following day, I immediately took my truck to Toyota of Dallas for an inspection. To my utter shock and dismay, they informed me that one of my wheels was loose. I personally witnessed this and discussed the issue with their service manager, who confirmed that three lug nuts on the driver's front wheel could be easily loosened with my fingers. Even more concerning, I was informed that a lug nut was entirely missing from my front passenger side wheel.

I requested that Toyota of Dallas retorque the lug nuts, and I decided to address the situation with Meineke, expecting an earnest resolution. The diagnostic report from Toyota of Dallas stated, "Retorque all wheels to spec upon customer request, then found all four wheels not torqued properly to spec." I promptly contacted Robert at Meineke Car Care Center #2827, who assured me that the matter would be escalated to their Operations Manager, Robert **. Despite reaching out to them on multiple occasions, I received no response, no apology, and no indication of any corrective actions taken. This blatant disregard for customer safety and lack of accountability is deeply troubling.

When I reached out to Meineke Corporate for assistance, I was informed that this location operates independently and that there was little they could do to intervene. This response left me even more disillusioned with Meineke as a whole. I am appalled by the fact that a simple phone call to rectify a potentially life-threatening situation was seemingly too much to ask from Meineke Car Care Center #2827. I commute on highways daily, often with my wife and 13-month-old child in the vehicle, and the negligence displayed by this location is simply unacceptable.

I want to emphasize that my primary concern is not just for myself but for the safety of others who may unknowingly visit this establishment. Meineke's lack of action and indifference towards customer safety is inexcusable. I now feel compelled to share my harrowing experience with friends, family, and coworkers, urging them to avoid Meineke Car Care Centers altogether. I sincerely hope that Meineke Corporate takes immediate and decisive action to address the alarming practices at this location and to ensure the safety of all customers.

I called and wrote the Meineke company. They said they could not do anything because each store is independently owned. This is a company that steals money out of the pockets of good honest hard-working people. I know I got a raw deal from the local Meineke store I went at 1321 Diamond Spring Road Va Beach, Va. Please avoid that store and all their stores because if something goes wrong like it did for me, the Meineke company will just back their local store and you will be at a loss. I lost $2804.05 because of Meineke shady practices.

Based on your advisor’s recommendation, we agreed to have the major tune-up completed and include an oil change and paid $1172. We received a text 2 weeks later stating that the vehicle was ready for pickup. We picked up the vehicle on Thursday and the check engine light came on; we parked it until Sunday when my husband drove it to the corner store and on the way back home the car stalled and never started again. On 2/27, we called back to your location and informed them of the problem, and they sent a tow truck to pick up the vehicle for further examination. The vehicle remained at your location for another week. Mr. ** told the service advisors that he works overnight and to contact his wife, Reshonda **, during the day since he is a day sleeper. No calls were received.

During this time, we had to rent a vehicle for 2 weeks while the vehicle was being serviced because we are a two-car household and Mr. ** needed transportation to and work from. Due to the nature of his work, he only gets paid for hours worked and Mr. ** has already missed 3 days of work. I called and spoke with Jose, who was quite rude and very unprofessional when speaking to me. He kept talking over me, stating that they had been calling and texting me to receive approval for the new recommended services to have the catalytic converters that needed to be replaced and the new total would be $2890. As I was trying to explain to Jose that we have not received any calls or texts on either phone. He begins to raise his voice. I could hear on the phone that we were on speaker phone and that the service employees in the background speaking of the car as he was telling me he was looking through the notes.

I repeated myself again stating that we have been speaking with Meineke Corporate customer service and awaiting a call from the owner to discuss this situation. After multiple calls to the Meineke Corporate customer service line, no return call from the owner was received. He then proceeds to give the phone to Junior, and I again attempted to explain the situation when he rudely and loudly interrupts me stating that I was telling a lie about the service initially requested and that I have not been calling and speaking with anyone there. I stated that I have clear notes of whom I spoke to when I called and what was discussed in addition to the repair notes provided during the first service. When I could clearly look at the paperwork and CARFAX where it shows the service received on 2/27.

Then Lawrence takes over the phone call and begins to very aggressively talk to me yelling at me that he has never spoken to me and I politely say, "You are correct, I have never spoken to you, I have only spoken to Jose 3 times." By this time, the level of unprofessionalism was more than what I could handle mentally so I woke my husband up to take over the call. Lawrence then begins the conversation with “no disrespect to your wife but...” Lawrence continues the conversation with my husband, Andre **, as I am listening via speakerphone. My husband explains the situation to Lawrence who responds that he will personally look at the vehicle on Monday when he returns because he had a family emergency on would be out for a few days, and he would call once he has looked at it.

That Monday, no call was received so my husband called on Tuesday and was informed that the vehicle was ready. We arrived at the location the next morning at 8 am, when my husband got off work and upon arrival was informed that the vehicle in fact was not ready and that upon final inspection there was a tear in one of the catalytic converters and that the vehicle would be ready by noon. The next morning no call was received so my husband called and was told that the part needed to be ordered and they would call when it was ready.

We finally got the call that the vehicle was ready, and my husband and the service advisor test-drove it through the parking lot, with no issues. Upon the ride home (13 minutes and 7 miles) on 3.24, the vehicle started to beep very loudly and the lights on the dash start to flicker “Oil pressure low stop engine and service tire system” (video and pictures were taken) and the vehicle sounds like a diesel truck, none of these sounds and lights were on when the vehicle was dropped off initially or the 2nd drop-off. We brought the vehicle back on 3.25 and were told that it would be ready in a few hours. As of 3.27, we have not received any calls or updates on the status of the vehicle.

3.29- I called and spoke with Junior at 11:20 am and he stated that they tested the oil pressure sensor, and it tested fine, but the oil pump is not pumping. He stated he will call me back once he reviews the notes further and that it was a line of customers in the lobby. 3.29- I called several times between 2 pm and 6 pm and left a voicemail. No callback was received. 3.30- Called and spoke with Junior at 12:17 pm, he stated he did receive the messages I had left the previous day, but no explanation on why a return call was not made. Junior stated that the exhaust and spark plugs were all okay. The oil pump and pressure were all okay. They performed another oil change (unauthorized) but the vehicle was still dropping oil pressure.

Junior stated that more testing needed to be done by the mechanic and the mechanic was the only one that could complete the work, however, he was the only worker there as he had 2 call-ins that day. Tomorrow he should be fully staffed so the mechanic will complete then. I asked how long the repairs would take to complete; he stated it would be 1 hour. I asked where on the list of repairs my vehicle was, and he stated first on the list and to call back around 11:30 am.

3.31- I called on 3/31 and spoke with Jose. Jose stated that they completed another oil change, which was unauthorized and could not state why so many oil changes had been performed. They completed a short test drive, and no noise was heard. Jose said that the short test drive is only a couple of miles to 1960 and Aldine Westfield and back to the service center. Jose stated that another longer test drive would be completed (Service center to Imperial Valley and 1960 and back) and that should happen today the mechanic will call when he returns from the test drive.

4.3- I called at 10:12 am and spoke with Jose and he stated that Eric, the mechanic, did not have time to call me back Saturday and that he was off today, Monday, and only works Tuesday through Saturday. From the mechanic’s notes, the motor needs to be repaired and it would be the same amount of labor as previously. I asked to speak with the mechanic and Jose stated that he was busy doing another customer’s oil change and that I should come into the service center to speak with him in person. As of today, your service center has been repairing our vehicle for over 30 days with no actual resolution, only faulty diagnoses, unnecessary repairs, inadequate work performed, missed time off work, a 2-week rental, and a lot of frustration, dissatisfaction and not repairing my vehicle in a timely manner.

In sum, I was told by the manager that by law he does not have to provide the invoice for parts and that he was not going to give a copy to me/adjuster. He also told me that he was still going to charge me for the parts ordered because he could not return the parts even after I told him to stop the work before speaking with my insurance company. I would advise anyone to not deal with this company, due to not being able to produce a copy of the invoice for parts, charges keep changing, they have now sent me 4 different estimates of the invoice since my adjuster had gone to due my insurance adjustment.

After sitting in the waiting area for over two hours I was told to come to the garage. I was informed that two bolts from the transmission needed to be mounted to keep the transmission in place. No worries, I thought, assuming that they were still looking out for my best interest as a customer. They also told me that they figured out why I wasn't able to keep coolant due to a clip not being placed where it originally should have been. Still assuming that they were doing me a favor. I said, "Fix it, no worries." I went to sit back in the lobby area and proceeded to watch movies on my phone to pass the time.

About an hour later, Another guy comes and tells me that he has bad news. Now I'm told that I now need to Remove and Replace CV Axle Assembly for 479.99, Remove and Replace the Catalytic Converter for 1,655.18, Flush Coolant System for 183.98, Synthetic Blend Oil Change for 89.42, Remove and Replace all Brake Pads for 1,250.39 totaling 3,712.45. I'm shocked and panicked because I didn't have 3,713.45. I need a car to get to work, and to get my kids to school. They presented me with an option to apply for KarCare reassuring me that I could get approved for the majority of the financing. I applied and was approved for the majority of financing with roughly 800.00 out of pocket costs. Assuming that they were still doing me a favor I sat for several more hours until they were done at about 6:30pm.

My car was ready to drive and the heat was working! However the front desk machine who also approved me for Karcare informed me that I still needed a Radiator Hose. It was a Friday. They told me that they didn't have the part and to come back on the following day at 12 noon. I came back at approximately 12:00 noon with my 4 year old in a cold car because the heat was no longer working. I got there and they told me that the wrong part was sent and they were about to call me, so I asked what I was supposed to do about the car overheating in the meantime. I was instructed to get some green coolant and shown where to put it until the part came.

As instructed I got the green coolant. Meineke was closed on Sunday. Monday they didn't call and Monday was also the day that my car completely stopped working. I was stranded with my kids in the car in the middle of a construction zone during morning rush hour traffic. I got a tow back to the house. The following morning I called Meineke because they still hadn't called me about the Radiator House and this was day 4. At that point I was livid because at that moment I realized I had gotten played for a fool.

Cars rarely need a catalytic Converter replacement unless the converter is stolen, misfiring, bad odor from the exhaust or sluggish engine performance. And all brake pads rarely need to be replaced at the same time. In addition to charging me for services that could have been postponed, they even tried to sell me an oil change (which should have been a red flag) without checking the oil because I had just had an oil change at Jiffy Lube the previous day. And it's been several days now and they still haven't called me about the radiator hose. A business that is concerned about their customers would never do this but they already got me for over 3,000 grand so the joke's on me, right?

I called on March 7th 2023 to inform them about my vehicle and they told me to go on the website to schedule a tow and the first 5 miles would be free. My gut instinct told me not to bring anything back to them because they seem like the type to do even more damage so I followed my gut instinct and got it towed to the one on Union in Memphis TN which is where I originally wanted to go. It seems that they push Karcare on a lot of victims. Also, I am sure that they installed aftermarket parts and still charged me the full price. I will definitely get a second opinion and add this to the lawsuit as well. I am by no means a carologist. Meineke picked the right one to play with on the wrong day. Never take my distressed moments as a sign of weakness because It will only cost you more in the long run!

This car is total crap and they have no idea what they're talking about down there. Total junky place. I'll never go there for anything again. Not to mention he put the oil in the top of the motor. Why would you do that?! Everything he said was a lie. Figured because we're girls we'd just bring it in for everything he said it needed?! I don't think so buddy. Nice try loser. Get a diff job you can actually do right. This was the Nampa location. Older fat dude with dark hair.

When they were done I drove about 4 miles, the check engine light came back on and the same exact problem resumed. I took the car back to Meineke. They said they would look more deeply into the issue. After about 45 minutes they found the real issue, fixed it without needing any more parts and the problem was solved. So, Meineke charged me $1874 for parts and work that didn't fix the problem, replaced parts that were not outdated, because they were wrong about what was needed. I told the manager flat out that I knew they had charged me to replace parts that didn't need replacement. He gave me a ** story about why they were, aka they had no intention of making this right by refunding any part of the $1874.

I contacted Meineke's so-called customer care center to complain and was told that Meineke shops are independently owned so corporate doesn't handle disputes. In addition, their parts are way overpriced. Mass Air Flow Sensor: $267.64. ABS Wheel Speed Sensor: $313.45. Direct Ignition Coils: $196.47 each. And of course, they'd insisted that I needed to have all four Direct Ignition Coils Replaced. Of course. Taking my car to Meineke is now on my list of the worst mistakes I've ever made. If you take your car there then please, please do yourself a huge favor by at least getting a second opinion from another business. Customers Beware!

I called Corporate to file a complaint. The police were called. I will call Better Business Bureau, I will continue to escalate this. Alton is a tyrant and has been getting away with this for far too long! Something must be done. Service here is crap, because again I had to wait 1 week for an oil change. Stay away from Alton if possible! He is a bully and a horrible person.

Never mentioned to me that was a possibility. I picked up the car and took it to the dealership for a 2nd opinion because I felt scammed. The condenser and expansion valve are fine but the brand new compressor they put in, failed and Meineke won't honor their warranty because I didn't have those 2 parts replaced that were never mentioned as being bad during the diagnostics. I would not recommend those thieving liars to anyone.

It appears that the mechanic stripped the screw and plugged the oil tank without my knowledge when performing the oil change. I spoke with the Manager, and he advised that there was nothing in the report, so there may have been a miscommunication. This just proves my theory, that the mechanic made an error and tried to cover it up by plugging it and not reporting it. Which is why it wasn’t in the report. Had things been handled properly on either scenario there should have been a conversation.

Scenario 1: The mechanic noticed a plug in the tank. The mechanic advises the customer of the plug and recommends a new oil tank prior to performing the oil change. If the customer declines; at least they are aware that the temp plug will be placed back in the tank and the tank would need to be replaced down the road. This would be in the report.

Scenario 2: The mechanic stripped the screw while performing the oil change. He inserts a temp plug and advises the customer. The mechanic should then add that to his report, so the Manager would be aware of the mistake, and they should decide to replace the customers oil pan at no charge to him. Neither one of these scenarios happened. They expect me to believe that the temp plug was on the vehicle when I bought it to them, and the mechanic just performed the oil change without mentioning the plug or including the observation of said plug in the report. The manager offered to give me a discount the next time I come in for service. This is unacceptable. I would never go back to this Meineke for any type of service and would not recommend that anyone else gets their vehicle serviced there. The only acceptable resolution is for them to own their mistake and replace my oil pan.

Meineke originally told me wiring harness then tried to gouge me into the cluster pull. I paid 422+ dollars for the pigtail into the map sensor. The dealer stated that the wire damage was on the firewall running to transmission. How was this missed during the labor I was charged at Meineke? That's just it, it wasn't. Instead of fixing the damage that Meineke said they spotted, they attempted to create more labor by telling me they needed to pull the cluster, Talking to the Meineke's area manager, Mike ** and Barry ** (Service Guy), it is like aerial acrobats and deflection. Mike finally uttered, "Well my guys aren't perfect." When I asked why didn't they replace the damage that was obviously seen during their diagnostics? Mike was dismissive saying there were too many issues but never explained why Meineke failed to replace the damage they first made me aware.

Meineke saw an opportunity to take advantage of me. I was charged several hours for labor Meineke did not perform. Mike also wanted to let me know that he pays his guys more than what the dealer pays. So my price is fair. Tried to call customer service, no answer. Mike informed me that I can't go no higher than him. Basically, I'm just a victim and luckily wasn't taken further advantage. I told Mike I will fight to get this resolved. Mike told me, "do what you got to do."

It didn’t look like the ignition coils have been replaced as they look old and dirty/rusty. Drove home (couple blocks away) opened up the hood, removed the engine block cover for a better look and found out that nothing has been replaced. I called Meineke (believe it was ** who answered the phone). Told me to bring the car back in for them to take a look. I brought the car back and told ** (the guy that I’ve been dealing with) that they didn’t replace the ignition coils as they looked old/used. He asked me for the car key and went to the car…about 5-7 mins later came back telling me he just have them replaced. I asked him how could it be done so fast, he told me it’s easy and quick job…. I doubted.

Came out to open the hood to check it again. Nothing changed! How terrible! I got home (now that I completely distrust their work ethics) decided to remove one of the spark plugs to see if they got replaced as claimed by Meineke (and clearly showed in the bill). Disappointedly, the spark plug looked old and rusty to be any new ones. I feel this is a fraud and I was scammed! The only thing fixed is probably the engine light/symbol being reset(?).

On Friday 7/30/2 I received a call informing me my vehicle was ready for pickup. After completing the required paperwork and arranging for payment ($1824.00) I went to my car started it and found that the "Service Engine Soon" was still illuminated. I returned to the office, informed the Service Manager, my car was taken back into the garage to be checked. The Service Manager came out and told me the light had flickered and went off and there were no codes in the system at that time, I was instructed to drive it over the weekend to see if it came back on.

Saturday 7/31/21 the " Service Engine Soon" light came back on. I called Meineke and spoke with a different Service Manager informing him of my continuing issue with the light. I was told to bring it back in to them and they would check it out. After being checked still another Service Manager informed me that there was a code "p0463" in the system indicating the "Fuel Level Sensor needed replacing. He stated It was located in the fuel pump and that my car had two (2) fuel pumps due to it being "All Wheel Drive". I told him it was not an all wheel drive but a two wheel drive.

He again stated that his system showed him that my car had two (2) fuel pumps and it would be an additional $1300.00 to have them replaced there. I explained to him that it was the original issue that prompted me to take it to them in the first place telling him I had the codes checked by Autozone prior to bringing it to them and I knew the code was p0463 when I dropped it off there. He told me I would have to speak with the original Service Manager and he would be there Monday (8/8/21). I also sent an email to Meinekebell@aol.com explaining my issue on 7/30/21, I have not received a response as of today 8/5/21.

The only reason I’m giving this place two stars instead of one is that I felt Craig, at the front desk, was trying to help me out by having someone provide me a ride to and from my home and getting my car checked by a Toyota dealer mechanic for free which saved me now from spending another $3000 to work on the AC compressor. It is what it is. Money is gone.

I put my hazard lights on in hopes that the surrounding cars could catch a hint or just hopefully see my cry for help. I ended up just BARELY seeing a sliver of something where I could see the 18 wheeler. I just barely cut it off with no reliable vision and I make it in the right lane as well as make it to the Exxon right off the ramp. All while this is happening, my mom was two cars behind that 18 wheeler, watching her daughter swerving, assuming it was a popped tire but to her surprise, when she pulls up next to me, she sees my whole hood bent back and covering my windshield. She was pretty hysterical, me? Still in shock.

THEY DID NOT CLOSE MY HOOD BACK AFTER THEY UNLATCHED IT! My mom called the owner of the shop hysterical and in shock in response to the events that have just unfolded. Oz immediately denied that they did anything under the hood and that they didn't even go under it. The owner also said he'd check the cameras and blah blah. For someone who claims to not be responsible, he came to the gas station my car is at and told my mom that he'd take care of everything.

The men he brought with him even tested my hood to verify that it wasn't just randomly popping up. Two grown men tried to pull my hood up to see if it truly was just the latch, it was not. My mom had confidence he would do the right thing once he told us he'd take care of everything (he drove my car back to the shop) until Monday comes around and he tells us personally he would not put his child back in the car but it is looking at ONLY *600* dollars worth of damage... All while this happens he's still refusing to take accountability for the situation I had to endure as a result of HIS SHOP'S CARELESSNESS.

My car was a authentic Subaru. The people I purchased this from brung it to Subaru dealerships and all the parts are from Subaru as well. I honestly don't see myself comfortably riding in it no more without constant flashbacks of my car hood flipping up. The thought itself is crippling. Even being in the car now with someone else driving, I feel like I can barely breathe sometimes, especially on the highway. I sometimes can't help but push on the hood of my mom's car before I get in for extra security.

The owner/manager of the shop Oz, hung up in my mom's face when she requested his insurance information so we could file a claim after he chose not to take proper accountability and quite frankly, we no longer trust the services of this shop. It would be no surprise to find something else deeply wrong with the car once we did get it back from the possession of Meineke on Pleasant Valley Ave in Winchester. We called corporate TWICE with no callback and when I called the second time I discovered corporate contacted the owner first where the owner again LIED on the record saying they didn't have any reason to check under my hood. But still they haven't contacted us. Please put yourself in my shoes or even my mother's. I pray nobody is put in this same situation as I am.

The discount turned out to be $11.42, so the job cost $26.63 plus $1.67 sales tax equals $28.30. I reluctantly agreed to the price, figuring that the extra quart of oil would cost me almost $9.00. I paid the bill and drove straight home, about 4 miles. Next morning I checked the oil level, it was one quart low. Now I am even more upset because I apparently paid $28.30 for an oil change that should have cost $17.95 plus tax, and the car got sent out one quart low on oil! I believe the store should honor the coupon as published. The run-around to the higher-priced service upset me, then finding that the car was one quart low after all upset me more. I am sure I am not the first person victimized this way. I am not able to scan the receipt and send it with this review.

A few days later I was called in to have the parts fitted. A good job done. Cost was reasonable. Next visit was for air conditioning not working. Appointment made for a check problem identified. Cost of repair explained and compared with my own knowledge. Again price reasonable. My last visit was a noisy exhaust. Expecting to be told the whole unit needed replacing was surprised when I was told a broken bracket need replacing, One hour later I was driving home once more with my vehicle running quietly again. This time I thought the price was higher than expected.

Remember that I'd requested a quote for a flat-rate service, a common seasonal service at that, and not a request for any sort of estimate, something which commonly allows for an adjustment of up to 10% upwards, so I'd expect my quote to stand, with taxes tacked on of course. I'm feel I'm justifiably ticked that this extra charge was not told me at any time, not in my phone quote and no time while I was waiting for the completion of service, that I only felt suspect to this "gouge", once my change was dealt back to me.

I've been using this service location regularly for a few years for my oil changes, but am currently seeking out a garage to fulfill all of my service needs, but this situation has left a bitter taste. It's hard enough to find a garage where one can trust the staff, and we all know the automobile service industry hasn't the best reputation for fairness to begin with. Well that's my story, and I would recommend readers do their due diligence in shop selection, but I can say that I won't be back.

The fact that he flat out didn't say anything about not turning the rotors and was just going to let me leave shows his ethics and integrity. How many others have you messed over? This job was after I spent 700.00 the previous week. I would not trust this facility, I don't trust him to work on my vehicle and I will also be filing a complaint with Washington State Attorney General since no one from Meineke cares enough to call back.

The final bill was over $1500. I did not have the car back even half a day when the Check Engine light came on. When I looked under the hood, I found fluid on top of my valve covers, a worm clamp that had fallen down between my air conditioner radiator and the regular one and even the paper instructions for tightening the bolts on the head gasket stuffed in the engine. They had broken the handle off my oil dipstick and made no effort to replace it.

When I took it back for these things and the Check Engine light, they told me the head gasket had not been properly tightened down and was now cracked, but instead of replacing it, they put some kind of silicone goop on it instead. They replaced the dipstick with one that didn't fit and cut it down and cut notches on it so I could use it instead. They twice told me the car was ready, and twice the Check Engine light came back on, once before I left the parking lot and the second time within a half an hour, before I had even had time to go home.

I took the car in at 8 o'clock yesterday morning to find out why the Check Engine light was still on. They said the O2 sensors on the left side needed to be replaced. But they also told me that my power steering pump was leaking. It wasn't when I took it in. I asked them if they had checked to see if the leak was coming from above. The mechanic then slid back a hose cover and turned the wheel and power steering fluid shot out from two different places. If my car had been leaking at that rate, the power steering reservoir would have been empty weeks ago. I had just had all the fluids topped off. They said they would order the hose and I decided to wait because I was not sure how safe the car would be to drive with the leak. They kept me there from 8 in the morning until 3 in the afternoon before they told me the parts place had sent the wrong hose and they would overnight it and it would be there at 7:30 this morning.

They are talking about charging me over $400 to replace the two O2 sensors and the hose, and they have been working on my car for over three weeks. Instead of improving the car's performance, it now vibrates and idles rough which it never did before. To be blunt. their mechanics are trained at finding things to fix, but have absolutely NO skill in actually making repairs. I sat there yesterday listening as people came in for things like an oil change or a safety inspection, and they tried to get them to have new ball joints, tires, control arms, and God knows what else done. They work on the quota system, and they have absolutely no qualms about charging over $80 an hour for labor for guys who shouldn't even be allowed to work at a Jiffy Lube. Do not EVER allow them to do work if you can get it done by your regular mechanic.

I am taking the car back in this afternoon. I have already advised the location this needs to be fully rectified without additional cost to me, and that I plan to dispute the charges with the credit card company if this is not handled. I am posting the review to alert others. If this is rectified to my satisfaction, I will retract the negative review.

They came back and informed me that my front rotors were badly warped and needed to be replaced immediately and that my pulsation and shaking of the steering wheel was originating from it. I gave them the go ahead to go on and replace my front pads and rotors. They informed me that my back rotors were okay and still had life in them. I ended up going back to them two weeks later and informed them that the pulsation and shaking was back. They drove it and looked at it and said the rotors were warped again and that they must have been sent some defective parts. So, they went ahead and replaced them free of charge.

Well approximately a couple of weeks later in March of 2019 I went back to them with the same issue. The pulsation and shaking of my steering wheel had come back again. Well this is where the owner (lady) begin to get rude and wants to point out that it must be my driving causing it and that the calipers must be bad. Well I just wanted my money back at this point so I could just take it to someone else. She informed me that I needed to call corporate and still proceeded to change them out again even though I didn't want that. She also told me that if I brought it back that she would not change them again unless I showed her proof that I had gotten my front calipers done.

Well I took my vehicle to Precision Tune Auto Care for a diagnostic test of my front rotors and calipers. They came back and told me that my calipers were fine but that I needed front pads and rotors again because they are most definitely warped again. All of this makes me wonder if my front rotors and pads were ever changed to begin with.

** pretended to be surprised, “Really? Send me the link. I’ll look into it and call you back. Or, you can order it and have it sent here and we’ll install it.” I said, “Sure. Meanwhile, I’ll come get the car. But, is it safe to drive without the muffler?” I asked. “Well, I can’t say for certain because the tailpipe is near the gas tank, which could be dangerous.” It sounded like he was inferring that it might blow up or something. That’s a bunch of crap. They are on opposite sides of the chassis and do you know how hot my car would have to run for me to be in danger?

RESOLUTION: I got my car and muffler and took it around the corner to AFFORDABLE MUFFLER, a highly-reputable owner-run Muffler-Exhaust garage on Haywood Avenue. George, the owner and mechanic, soldered my old muffler back in place within 30 minutes while I waited, for $53. MEINEKE never looked into or offered to reattach my old muffler. Instead, MAFIA MUFFLER tried to over-charge me $1332.89. My advice is never use them.

Also, when I originally called Meineke they told me to use their free Meineke Membership, which would give me 5 free tows per year to them. That, in itself, makes you wonder how good their work is if you may need to be towed to them 5 times within a year. Nevertheless, I signed up for the service. However, no one ever arrived to tow me. I called Meineke Membership three times, yet no one ever came or called me back. Five hours later I eventually called a towing service on my own to take my car to Meineke. And the rest is history.

I'm 71 year old disabled Vietnam veteran. I suffer with many chronic pains. No food or medications, just water. To the completion of this crappy install. 6hrs later. The exhaust pipe and muffler were hanging close to the ground below the leaf springs. I asked the tech if that was the best he could do? He said yes. Now I'm very upset and not satisfied with the work $300.00 I paid the shop. I informed Meineke corporate on the phone requesting my money refunded to me. I took my truck to Toyota where I should have taken it first. They removed Meineke’s so unprofessional crap, and replaced the exhaust pipe, muffler, and tailpipe with Toyota parts $780.00. I want my $300.00 refunded.

Above this, the owner refused to acknowledge my coupon, which is the entire reason I brought my car here to begin with. I let him read the fine print, and when he couldn't find a reason to not accept it, he just flat out said no. Meineke corporate said that shops are independent. Poor representation of the Meineke brand and a poor experience with thinking the brand would look after its customers. A completely awful experience from start to finish, my opinion was that the owner is completely unprofessional. Would never trust my car with them for any work in the future under any circumstances.

I was then told the truck was finished and picked it up, only to find the next day after sitting all night in my garage that the leaks that I paid to be repaired had gotten worse. I took the truck back and every day I was given a different excuse by Charlie why my truck was not ready. Excuses such as: the parts has to order the part, or the parts truck broke down or the sent the wrong part or I don’t have the correct tool to install the part, etc.

After Meineke had the truck for 8 days, I was told the truck was finally finished. I picked the truck up and Charlie then told me that the leak was not completely taken care of and he had ordered yet another part to fix it. I decided to not take it back for any further work, but rather asked Charlie for a partial refund so that I could find a reputable repair shop to do the work. Of Course he refused to give a refund. I then contacted Meineke Customer service and they are a joke as well. I was told that they had spoken to Charlie and he would finish the work properly. This fly by night company should not be in business and I will never do business with any of Meineke’s shops again. Consumer Beware.

I didn’t notice this until the next day because I never agreed to service on the differential. As I went to pay I asked him again how he inspects brakes with your it being on a lift. This joker told me he inspects brakes like that all the time. I told him the free inspection was false advertisement. He turns to his mechanics and says “This guy thinks you should work for free, so I won’t pay you guys tonight, you can go home with no paycheck” then calls me a “** cheap guy” as he walks away. Furious, I called customer service and built a case. The person handling my case was just as incompetent as the owner. I mentioned the damage they did and he told me if I wanted to dispute charges to take it up with the owner! They sent me back to the unprofessional thief to see if he will pay for damages.

As I confronted him I video recorded the incident and he tried to take my phone away from me then aggressively bumped me and put his fist in a punching manner. This OWNER was going to assault me for calling him out on the damage done to my car! Nonetheless I called the police and filed a report. The same incompetent case handler then told me that the owner told him, that they will not be resolving the damages done to my car and agreed with him that the diagnostics they ran on my brake line was valid to be charged. It was literally and inspection to see that a hose was dripping while on the lift. After I explained that this owner tried to assault me I asked how they can allow this person to represent their company like that? He basically told me corporate won’t do anything since the owner (that tried to assault me) had final say.

This man is a fraud trying to charge people for services they don’t need and lied about damage to my car and corporate sat behind him. This is unacceptable and absolutely appalling. I will NEVER take my car to another Meineke and make sure that my network of people do the same. This company stood behind a man who charged me for something that was advertised as free, damaged my car and denied it and resolution for the damages and allow him to continue running the franchise after he attempted to assault me for confronting him about the damage he did to my car. This company basically condoned the theft and the violence. This is an outrage.

I arrived to Meineke on time and when I stated to the Shop Mgr PAM that I had an 11:30 a.m. appointment and the reason for my appointment, she stated to me that she wasn't for sure if she could do it because the system generated 30 mins for an alternator change and it normally would take 1hr. I then stated to her that I have an appointment and I stated in the notes alternator change so It's not my fault that the system generated 30 mins. She accused me of picking 30 mins and I had told her that there was no way for me to pick how long a job would take. I then tried to show her how I did it and she told me that she didn't want to see it because she didn't know anything about how the website appointment worked. I told her that I can show her and she said that she didn't care and didn't want me to show her.

I then begin to tell her that I had called another Meineke location and asked them how long would it take to swipe out my alternator and they told me 30 mins. I informed her of that conversation and she said she didn't care because it's her store and she was charging me for an hour. I asked her did she know the number to the corporate office, and she stated to me that Corporate doesn't pay my bills here nor do they tell me what to do with my shop. So I just said alright then, because I wasn't about to get into an arguing match with her. Then she says to me, I really don't accept parts bought in, and I told her since when does Meineke or any shop not let you bring in parts that you purchase from a store and not put them on a person's vehicle.

I informed her that being military and constantly moving around, I have always done business in every state with Meineke and never not once did they tell me I couldn't purchase my parts myself. I was charged labor in each of those states to put on my parts, but never refused service all because I purchased the parts myself, which saved me a little money, and Meineke still got paid for labor. And I understood if I didn't purchase Meineke parts then my parts weren't warranty with Meineke. I understood that. When I informed her of all this, she said she didn't care once again and that it was her shop not corporate shop. And that she can refuse whatever she wanted. Now even if she is a franchise store, she still holds the name Meineke and should live up to Meineke expectations & customer service. I wasn't happy at all, and I felt cheated out of my hard earned money.

They pulled my vehicle in and I started my time and watched to make sure that once my vehicle was in, that they wouldn't try to walk away from it and ride the 1hr time out. My vehicle is a 2000 Chevy Blazer, and I myself had changed my alternator in my driveway by myself well within 30 mins, because everything is on top and so easy to get to. I couldn't do it this time due to having major surgery 2 weeks ago and can't do anything for 6 months. That's why I chose for Meineke to do it for me because they always treated me good in the past. So as I watched she stated to me that I didn't have to watch and I told her that I wanted to. So once they got the alternator on and charged my battery which was a brand new battery only 2 weeks old. They pulled it out and it took them 31 mins total.

When I informed her of how long it took, she stated to me once again that she didn't care and overcharged me by having to pay for an hr. I ask her did they have a 30 min charge and she said yes, but again I'm charging you the 1hr that I stated to you before beginning the work. She also upset another customer who was very unhappy with the work on her vehicle and wanted to talk to the mechanic who worked on her vehicle, and she stated to that customer that she wasn't allowed to talk to the mechanic and couldn't. Now I have never in my life heard of a shop manager refusing to allow the customer to talk to the mechanics, especially if the mechanic was the one who worked on that vehicle. She was very nasty and unprofessional and representing Meineke name on her shop.

I also take my hard earned money and trust Meineke to treat me well and with respect. I'm to the point, I don't want to do business with Meineke anymore because the only one closest to me is in Peachtree City which is her shop. She's giving Meineke a bad name and bad reputation. I hope this can get resolved and not swept under rug. I hope there will be consequences for her actions, and hold her accountable. I know I won't be getting my money back, what a shame.

I still have more work on my vehicle that I need done, but I think I'll give that business to someone else who knows how to treat, speak and talk to their customers. You might want to think twice before having your vehicle service at Meineke in Peachtree City, GA because PAM the Owner don't know how to treat, or talk to her customers, and she cheats you out of your hard earned money. I now drive a hour away to the next city to have my vehicle service, or have my vehicles towed a hour away to be service. This site does not care about their customers, nor how they demonstrate integrity regarding their work. The staff here in Peachtree City, GA has no interpersonal skills whatsoever. I would not refer or suggest anyone to bring their car to this shop for any kind of repairs.

On top of that no one could find my lug cap. The mechanic was fired. The manager claimed that he was going to order me a lug cap. We continued to follow up regarding as to when my cap would be in. All we keep getting was the run around and put off. The manager continued to tell us it will be here in a week. Now it's three weeks later and we followed up with the shop manager again and that manager no longer works there. And of course no cap was ever ordered. We explained to the new manager who is there today and he wants to dim down the situation about the fact that when my truck arrived to Meineke my truck was whole with all lug caps. When my truck was worked on at Meineke we the customer was treated disrespectful by having us sit in the waiting area for 3+hrs for an hour brake job. On top of that the original mechanic took my lug cap and no one at the shop can find it.

To add to more insult we was lied to by the previous manager telling us that Meineke had ordered the lug cap to be replaced to bring my truck back whole. Only to be told by the new manager Tony on (July 17, 2018) that I can get a lug cap at the junk yard for $5.00. I informed the new manager that Meineke can and will get the lug cap being that it was Meineke who took off the lug cap and lost it. What an insult to me as a customer and befiling of my vehicle that was whole when I brought my vehicle in for brake repair.

This site does not care about their customers, nor how they demonstrate integrity regarding their work. The staff here has no interpersonal skills whatsoever. I would not refer or suggest anyone to bring their car to this shop for any kind of repairs. I want my lug cap replaced ASAP. I feel I have been patient enough in dealing with the run around, poor work and awful customer service and treated like I don't value my vehicle and damage my vehicle. We were contacted by Meineke customer service - ** whom states they want another opportunity to make this situation right.

Well I posted this back in July. The issue occurred June 29th. It is now August and I have not received any action from the customer service or Corp as promised. This is why these managers can be as vile and nasty to you as the customer because they know Corp will not do anything to help you as the paying customer. My issue has been escalated and reported to BBB and Consumer Financial Protection Agency. Ladies and gentlemen, beware and very cautious of taking your car to Mieneke Car Care in Snellville. For this business is not in the business of providing good customer relationships. They definitely will not be held accountable if their managers of these shops or their staff mess up your car, or take a part from your vehicle like they did mine.

You will not be compensated for it. Their corporate office is no better. They don't care about getting the consumer a resolution for their managers and employee's mess ups. Nor for their nasty unethical behaviors demonstrated. You just will be total out of luck. Take note as to why this shop continues to have a high turnover with maintaining managers and mechanics. Do yourself a favor and find another auto car shop that will work with integrity and stand true to their customer service ethics and the way they do business.

Came home, everything sounded great... one week went by and I am having the same exact sound if not worse. Took it back and was told the erosion and rust on and near the manifold happened within a week and I needed the entire thing replaced... ARE YOU SERIOUS?!? Also, as I was leaving the mechanic goes “oh, I went ahead and put some auto putty on the holes so you won’t hear it”. So, is that what your company did the last time I was in so I thought the issue was fixed??? Mind you, this is the same franchise that can’t even complete a proper brake job without removing brake dust, etc. and I’ve had to come and get my brakes redone by them three times in 6 months!!! I will most definitely be contacting whoever I can about this matter and expect some resolutions immediately!!!

2 days later I KNEW something wasn't right but now it was Sunday. I called the shop first thing Monday morning and got my car to the shop. I wondered if it would make it safely and called the shop to see if it should be towed in. Salesman said don't worry about it and bring it in. We found the lug nuts weren't tightened when they put the new set of tires on. I hadn't even gave authorization to put the tires on, but had discussed perhaps getting new tires for the car.

After the salesman promised I could get a $100 rebate after mailing in a form and receipt of the parts and labor I bought, over $900 I never received my rebate. I have called the rebate company, Synchrony Car Care to no avail. Their phone system doesn't allow you to talk to people. Leave messages to no avail. Stay away from Meineke and their promise of any rebates for spending money with them. Bait and switch at its greatest. My car nearly suffered catastrophic damage and possible damage or death.

I call up to Meineke again and told the guy my check engine light came on again so they check it. This time I was told that the clamps wasn't claimed all the way and that he test drove it and everything is fine now. Later on I was going to dinner and the light comes on again. I call back up to the shop on Monday and they said it was nothing they can do and that he talked to his manager and he printed out some papers for me to come get about resetting the check engine light. Now I'm having to pay $300 for a sensor they messed up to be put into my car. I really wished I had just driven to Houston without getting an oil change. I should've just waited until I got back to go to McSpadden's where I normally get all my oil changes and maintenance done.

** called me and let me know that indeed it was the fan motors and they needed to be replaced. ** quoted me the total balance for labor and work to be $373.44. I agreed to this over the phone since it was assumed that this would fix the issue with our A/C and not cause further problems like ** had warned us. We paid for the work with both ** and ** there behind the desk. We asked ** that how long would the fans last and if this work was guaranteed. He jokingly told ** to charge us an extra $100 for the guarantee. ** told us that the fans (2) would last about 5-20 years!

The following day, Sunday 5/6/2018 the car started to blow warm air as I was at a red light. The situation just progressed from there. It continued to blow warm air as we were parked. My husband took the car back on 5/10/2018. ** called me and let me know that unfortunately the fan that they did not replaced had just broken and needs repair. I told ** that we had paid to have both fans replaced. He said no that he told us they were replacing just 1 fan and we only paid for 1. ** hung up the phone on me. He said we could pay for the work or not. It is our problem not his.

Apparently he was able to fix it long enough to take my money and get me out of the door. Long story short, do not take your car to this, or any Meineke! I took my vehicle to get my air conditioning repaired and now it is not blowing any air at all, and the engine light is on! So far, all that Mr. ** has been able to offer is a; "I'm sorry, I don't know what's wrong with your car".

So I contacted Meineke customer service and was told I would get a call back in 72 hours, which turned to be 3 months. I was told that the solution the site owner had given me was an acceptable practice since I didn't choose the OEM option (which I wasn't offered originally). Then I was told that the warranty period was over and that there was nothing else they could do. So I'm left with a bad muffler and $563.00 dollars in the red. Please do not go to any Meineke locations for service, they are not serious about their business, they are only there to steal money from customers that in good faith want to give them business. Needless to say I'm going to end up taking these people to small claims court because the parent company does not stand behind the customer, but approves of the shady practices their franchisees employ to rob customers.

I had repainted the wiper arms 3 weeks prior and was so impressed at how new they looked I took a few pics. I show the pics to the service writer explaining they HAD to have done this. He begrudgingly agrees they did it, and wants an opportunity to try and fix it. I don't know why I agreed to this, but I bring it in the next day. They take less than an hour to completely destroy the wiper cowling. They sanded it with some kind of very abrasive pad or paper permanently scratching the edge of the windshield in the process. Then they spray some kind of solvent or de-greaser directly on the cowling, which turns it a powdery milky white and eats the paint off of the wiper arms I just restored 3 weeks prior!! They offer to replace the part, but new parts are not available so only a used part in about the same condition as mine was before they destroyed it. Ok, that's fair, I'll take the part but the shop is NOT TOUCHING THE CAR EVER AGAIN!!

If this was a newer car or the parts they damaged had no prior damage I'd be taking them to small claims court. The fluids are clear, but the damage they caused EACH TIME THEY TOUCHED THE CAR, is inexcusable. Paying $350.00 to have a shop damage the car, then the shop pays $25 for a replacement part which I no longer trust them to install. So I restored the used part and re-installed it myself. It feels like I got cheated and they got off easy. I really think they should pay ME for the hours labor I saved them by me installing the part myself. Their shop rate is $120.00 an hour. I would accept a $120.00 refund on the services they rendered damaging my car in the process, and consider the matter resolved. WARNING!!! Do not take your car here unless you don't care what the car looks like. These are very sloppy, very amateur technicians.

All the sudden I hear the original guy's loud talking from the back room telling me that making an appointment doesn't mean that you will be helped at that time, it just means that you will be in front of the line of any customers that haven't made an appointment... that it would be the same thing as if I was in a doctor's office waiting room! With all those people in the waiting area, and the cars parked outside, I guess he was letting me know that my appointment really didn't matter. An oil change isn't worth waiting all day for... I can go onto the next place if that's the case but they need to advise their customers of that before giving them an 'appointment' time. This is my last trip to Meineke for anything and a warning for others.

For SIX MONTHS, Plaistow Auto had yanked me around and said they had "fixed" the EVAP system (THREE times!), only for me to drive it home each time and it would go on again once I hit the highway. (I know darn well that they were just turning off the engine light with their code reader!) Consumer Protection then notified us that it had been 6 months already, and they had to close the case at the 6 month deadline. (Can you believe that they took the car 3 times and had it for SIX months, and it STILL wasn’t fixed completely???) They told me to pursue it further with another agency if it wasn't fixed by then. Once Plaistow Auto was notified of this 6 month deadline, they stalled until the VERY LAST DAY (they had the car) and then refused to FINISH FIXING the EVAP system. (Now when I have to get it inspected again in September, it will fail!)

NOW HERE'S WHERE MEINEKE COMES IN: All during these 6 months, Meineke had said that their EVAP "smoking" tester had been "down"...how convenient! Their "buddies" at Plaistow Meineke, by the way, do "favors" for them such as: allowing them to get their own parts, paying with cash so it would not be in the system...therefore no paperwork (I requested some, but they said “we don’t have any because they “deal with cash when it involves Chris (at Plaistow Auto)” (they even “lost” my estimate from National Tire and Battery with everything wrong with the car), and saying their EVAP tester was "down" for 6 months...yet they gave me a sticker anyway without testing it??

I even showed them the code P0455 on my code reader before I even left the parking lot, but the manager Ben said I would have to take it up with Plaistow Auto because they were “working for them”. What? They were the ones who gave me the illegal sticker!! If a car does not have the engine light out, it is NOT supposed to pass!! I asked if I could finish this by allowing me to get the EVAP system tested at Seabrook, NH Meineke (where I live), and then have either Seabrook or Plaistow Meineke do the repairs at their (or Plaistow Auto’s) expense. BUT NOOO!!!

No responses from any of my emails to Meineke Customer Service, and there are no Corporate Offices to write to. If ANYONE in here knows of an email address to the corporate offices, please let me know. And if any Meineke representatives read this post, PLEASE HELP ME FIX THIS CAR LEGALLY!! Right now, I consider it illegal, even though they put an inspection sticker on it. It shouldn't have passed!! I know, I know...what is she complaining about if she got a sticker?? It could cost me $1000 to fix it myself in September, and it was their responsibility, as state by the Consumer Protection, Office of the Attorney General, to make the car safe and legally inspected!!!

The total repair, for a job supposedly done at Meineke Store #455 at 6650 N Academy Blvd, Colorado Springs, CO, would cost another $1200 - $1300 dollars. When I called Meineke about it I was told the sticker didn't have to match the belt and that if I wanted to bring the car back in they would look at it but there shouldn't be anything wrong. When I told them I wasn't comfortable bringing it to them again after so many botched jobs he had no recollection or record of such events and said the one time they did re-repair it was as a favor to us because we had spent so much money through them.

I went next door to Kevin's automotive and got my work done there. Kevin was courteous and informative, I received the oil change and he checked my gas cap lid, he told me all it needed was a little oil, and I wasn't charged. This is one of the worst experiences I've ever had with any auto repair company. I do not have a receipt because no work was done, but it was the Meineke at Iliff & Quebec in Denver Co., and the assistant manager was awful!

Changed Mgr. again. Left for three weeks. Nothing done. Said they had been booked up. Why was I put to the back? No answer. They lost my keys. Had to take another. Now if not too late reporting to BBB. Consumer reports talking to an atty. Truck has given up setting in driveway. Have spent $2000.00 PLUS with Meinekie. If I get no help will paint yellow and find parking spot to show to different people. ALSO they replaced brakes made noise. Told me it would stop after a while. Never did.

So I had a family friend inspect all of this and told me that "nothing they did fixed my problem and the work should have only been recommendations". Meineke just be digging for reasons to charge you. As I sat in the lobby at Meineke, I listened to other folks coming in for basic stuff and they kept telling EVERYONE they needed new rotors or some sort of brake issue, even if all you wanted was an oil change. A simple oil change for every customer was not simple. They had to find 'something'. EVERYONE that came they told them 800-1000$ more than what they came to get done. The price gouge and lie to everyone. I sat quietly by the window, listened, and shook my head. It was in that moment, I wished I never went there. So now I got a diagnostic reader, which I high recommend. Found out it's the mass air flow sensor that needs replaced. A repair that costs $105 - 270 in price. Not 1300$ and still not fixed.

Incidentally with AC not operative upon pickup my power window on driver side was suddenly inoperative. I received no resolution other than bring it back for AC and drive car to get air bled out of clutch cylinder. We are not a Mini dealer they said. I told them that my car pulls so what kind of alignment did you perform??? I paid 475 dollars and the car is same or worse than when I brought it in! I cannot get it to shift gears now that you worked on it. I only got half an alignment and my AC does not work. This is the first and last time I ever trust and go to Meineke.

On the way home, my driver side window started giving me trouble, so the next morning I took the car to my mechanic. I left the car with them since the parts I needed had to be ordered. I asked if they could order new bolts for the skid plate since the ones on it were rusted. My mechanic called me back and asked if I wanted an oil change while the skid plate was off. I said no and told him I didn't need one because I'd had one the day before I brought it to him. He said that was not possible because there was no way anyone could have taken that skid plate off - they had needed an air hammer to get the last few screws out (FYI - I recently bought it and it had previously lived in Pennsylvania).

I asked him to check and be sure before I called Meineke (Myrtle Beach, George Bishop Parkway) upset. He called me back and stated that there was fresh oil, but the filter was black. He saved it for me and it was filthy! Meineke never changed the filter and the worst part was that I got the synthetic oil change and would have driven around with a filthy oil filter for 10,000 miles!!!

I called the manager James and told him what happened - he said he would call me back. When he did he said he looked at the video and it shows the tech removing the skid plate so I went in to look at it myself. All the tech did was undo the plastic plate around the skid plate and move it aside to let the oil out. You could even see it wiggle because he left it hanging in the air while. The steel skid plate would have had to be taken off completely because of its size and weight and it surely wouldn't have wiggled in the air - plus the video never showed the tech changing the oil filter!!! James said he would have the owner, Jim, call me. He never did. I was not offered a refund or anything! I spent over $200 dollars there that day only to be lied to, left with a huge bill and almost another 10,000 miles on a filthy oil filter!!! NEVER, NEVER GO THERE!!!

I didn't buy the alarm so I did not know how to begin to figure out what setting he changed. I know it only takes a minute or 2 for people that know cars to put an alarm in valet mode. So after I tried for days I went back up to Meineke and asked if he could change the setting back and the lying trash that checked my air said that is how the alarm works and he didn't change anything. That's a lie for sure, an alarm cannot put itself into valet mode and he was smirking and grinning just repeating about how the alarm worked and it doesn't chirp when you lock it. I now know that they truly do not want to help people and don't have you, your car, nor your pocket's interest in mind. It took me researching after leaving there for an hour to find out that the alarm was in valet mode and how to get it out. When he could have changed the setting back in 2 mins.

I said, "What justifies the same charge." I was told labor. Straight up hustle. And they knew. I knew. I paid. And left. I didn't want to pay bail. And for an attorney. The bill stated 7 hours. I was there 2 hours. And 1 hour they worked on the vehicle. Simply did a recharge refrigerant. And oil. Do yourself a favor. Find another business. This is not the same company of old. I contacted the main office. And provided my email address. My phone nos. The invoice. Told I would hear from them. Nothing. Invoice #**. Estimate ID.**

Corporate refused to intervene, saying I had to reach a resolution on my own with the shop I took it to. So guess how eager the guys there were willing to give me my money back? Not a chance. Meineke is a soulless anti-consumer corporation. I will never go there again and I will also spend the rest of my days convincing everyone I know never to go there. Stay away. You are not protected if something happens. Their warranty policies are only there to save themselves and to rip you off if something goes wrong.

A few days later I'm back and they tell me again everything looks fine. Three days later a day before I'm about to drive 7 hours for my vacation my car won't start. I had to jump it multiple times that day just to go to work and leave work. I brought it in to them later that day and the mechanic proceeds to tell me that I need a new battery. Six days after they had just told me everything looked fine and my car had no issues I now all of the sudden need a new battery. I asked the man "how can my battery need changed when you just checked it six days ago and it was fine"? He tells me that the battery checker he used last time isn't very reliable, so he used a different battery checker this time, and it showed that I need a new battery. I asked him why in the world would he use that checker if he knew it wasn't reliable? He told me they are supposed to use anyway.

So basically this company is using faulty equipment knowingly, telling people their batteries are fine, and in reality they have no idea! Thank God I wasn't in a different state before this happened. They didn't even offer to put it in for free since they missed it the first time. I am extremely disgusted with this company and I feel they should be reprimanded for lying to people and using faulty equipment!

While I was waiting, I was looking around the hood to see if the problem looked obvious but didn't see anything out of the ordinary. Then I CHECKED THE OIL and the dipstick was completely dry. Checked it more than 4 times. I even have a video of me checking the oil. (my wife wanted to see) Once the tow truck came (3 hours later) they took me and my car to the shop. Once there they took my car into the back of the shop and after around 20-30 minutes later the Assistant manager told me that the car had oil in it and that the engine just gave out! I couldn't believe what was happening. So I had the car towed to a Chevrolet dealer in town so they can look at it and not give me the runaround. They also said the car had oil.

The following day on Friday (6/9/17) I went back to the Meineke because the Assistant Manager said he had footage of my car when they "put oil in it". They definitely put the hose in my car, doesn't mean they actually pumped oil it. I then asked the Assistant Manager to show me the footage of when my car returned after it was towed, and he did. You wouldn't believe what was happening back there. There was like 4-5 guys all around the car doing God knows what and then when no one was around my car, the MONITOR WHERE MY CAR WAS BEING RECORDED TURNED BLUE ALL OF SUDDEN!!! Which is complete BULL! They said that "That happens once in a while". I also had him rewind the footage and I recorded the screen going blue on my phone. I filed a complaint with the corporate office and I spoke to some lady that I could barely understand and she was having a hard time understanding me.

So you can imagine how that went. They corporate office called me back and they stated that they had talked "to the store" and they did everything right and how I wanted to take on this situation was completely up to me from here on. Here's my theory, they didn't put oil in my car after they drained it and when they towed it back to the shop they added oil. I have proof that there was no oil in the car when it stopped running and then the monitor goes blank when my car was back there is very suspicious. They're obviously tampering with the footage. They continue to deny that they messed up and won't help me out. I understand that we are human and we mess up here and there but don't hide it and I think they should be held responsible for this. My car was running great. No problems, no noises, no symptoms of any kinds. It's a 2011 Chevy Traverse with 75,500 miles.

Back to Meineke I go, knowing full well this part is under warranty. When I get there I explain the situation to the service writer behind the desk. He laughs at me and says, "Well that's because they sold you a bad muffler to begin with, it does need to break in to be quiet". They then proceeded to tell me that the life of a muffler is only 1.5 yrs, I know this to be untrue because my brother is a mechanic. All said and done I ended up paying for a new muffler again in addition to new pipes because whoever welded it before didn't do it right. Fast forward to now, I'm in the same boat again, muffler making same noise. I take it to the dealership my brother works for and they tell me the weld work looks like that of a 6 yr old and not a quality professional. At this point I don't even want to get in touch with Meineke because their work is low quality and they don't stand behind it. NEVER using this place again. I've included pictures of what it looks like.

When I picked it up there were still issues with the vehicle. Particularly the rear tail light was still out. Even though the light was out... the mechanic marked it as EXCELLENT!! I cannot believe it. I waited all day for them to not even fix my car. The location closed at 3, when I picked it up so I could not have it repaired. When I called SilverRock my warranty company they were already closed since 2. They also charged me for brake diagnostic... when that should be included in the safety inspection included in the oil change? And If you completed a brake diagnostic where is the report? I wanted to notify SilverRock of the issue and I intend to have it repaired under my limited warranty on Monday, but they were closed...

Now I have to take off of work Tuesday, take my vehicle to my existing mechanic so that he may check the vehicle and complete a more accurate diagnostic. Among other inconveniences I cannot drive my vehicle with a missing tail light!! I will get a ticket!!! Please contact me at your earliest convenience... I intend to return the vehicle on Tuesday to Meineke. If this issue is not resolved effectively then I fully intend to report this incident to the BBB. And I fully intend to follow this up. The customer service I received was horrendous! I spoke with ** around 11am on Monday and he assured me he would follow up with SilverRock. I told him I would call back before Meineke closed to follow up. When I called back no one answered the phone. I had to call back to back 4 times in order to get someone to answer.

When Danny finally answered, he was annoyed and said, "Ms. ** I am calling SilverRock right now on the other line." He did not need to ask who it was, so it was obvious they were ignoring my call. And I told him I would hold on... At this time I have been on hold for 1 hour and 6 minutes... and he has not even come back to tell me anything. I called the store on my other line and someone picked up and hung up on me 3 times! Now the store is closed!!! So he ignored me, hung up on me, left me on hold for an hour... then closed the store with me on hold!!! I can't believe this is a reputable company like Meineke!?? I am not even an irate customer. I am a Baltimore City teacher and I have done nothing but be respectful to the men at this Meineke location.

I honestly believe that the service I have received is a result of me being an ** woman. Racism and discrimination are a very common practice in this part of Baltimore, and I will NOT be discriminated against! I WILL have my husband, WHO IS A LAWYER, file a discrimination suit against your company. I already have contact information from 2 ** individuals who have experienced the same level of poor, disrespectful service. I have a recording of my encounter and I am filing this grievance because at some point, there has to be an understanding that you cannot treat people poorly, discriminate against them and get away with it.

I told him my husband always gets oil changes here for $35 with the same car, when he goes to Meineke. The guy still said no he couldn't give me that oil change. Then, the guy tells me he can't give me the discount because I don't have a physical mailer then he proceeds to show me invoices with all the other discounts mom's got that day, but that I was out of luck because I didn't have the mailer. So I ended up paying $73 after seeing all the other invoice's that had the mom day discount 50%. Meineke is criminal in the way they lie and charge more than they need to for women. I seriously think if it was my husband he would not have been ripped off like I was, and he wasn't. They are not customer service/women friendly. I will never go here again and I will tell as many people as I can to NEVER GO HERE.

I shudder to think what would have happened if I had not noticed that sound. The only reason for this is the Meineke mechanic must have drained the oil before telling me about the synthetic oil issue, and didn't refill it when I declined. He also said my oil cap specified "synthetic oil only". It doesn't! I have used Meineke for several years now, but after this I will never go there again!

I was returning from my last shop trip when the service person who had written my ticket called me and said that it would be $40.00 more to clean and adjust the rear brake shoes and it will take one more hour. I told him to go ahead and I was about twenty steps from the shop when I saw this mechanic looking all over inside my car. After his call, I made a call from the parking lot that lasted about five minutes while watching my car not being worked on at all still. After I finished my call, I went inside the office to sit and wait. To my surprise, as soon as I got in, the service person told me that my car was ready. I thought it was weird that they told me that it was going to be an hour but nobody had done anything to my car since his call and they had apparently cleaned the rear brakes in the less than a minute it took me to get inside the office.

I had been outside all the time while doing my call and had not seen the mechanic get near my car at all. When I asked how come it had been done that soon and when the service man told me that the mechanic had been working on it when he had called. I then asked how long it takes to do that job and said again it was weird as it seemed such a short time. There was another serviceman in the same small office and he turned around and said really loud that he had heard someone said the word "weird" and wanted to know what I meant by that. He was staring at me as if he was going to hit me or something. I am a 62 year old tiny woman.

I looked at him and he repeated the question staring at me curtly and I said that I had said "weird" because it was weird that they had cleaned both rear brakes in less than ten minutes (the span of time between the other man's call and me walking into the office as there is less than 20 feet between the open garage where my car was and the office door). The service person then lied right in my face and said that the mechanic was doing them while he was calling me for authorization to charge it. I was walking from the stores and anyone can see the gates of the garage open and I could see that nobody was near my car while he was calling me. I know for a fact that he was lying because I had been watching the shop the whole time as I approached it from the stores. Nobody had been working on my car as I was getting there. I even put more bags of purchases inside the trunk of the car while he was talking to me.

The mechanic was working on some other cars and not on mine. I was then taken aback because how do you clean rear brakes then in less than ten minutes and what shop does it before getting authorization from the customer? The other bulky man kept saying things under his breath about things not being weird and if there were complaints etc... I paid but this is my first time with Meineke and definitely my last. I then took my car to ABC Hyundai right away as there were issues with the battery. Once there, they did the 5 point service and lo and behold, they told me that the brakes had not been cleaned ever and I needed more oil in my car. They did the whole thing for free.

As you can tell, that particular Meineke was not honest at all. They not only charged for something they did not do but shortchanged me on oil on top of that. They also put my next oil change for after 300 miles only from 18930 to 19230. I have never heard of having to change my oil every 300 miles in a nearly brand new car still under warranty. Someone had told me that they do that to women for them to come more frequently for unnecessary oil changes. I checked my manual and the Internet and most small sedans like mine require oil changes within the standard 3 to 5000 miles or so.

To say the least, I am not returning to that place ever again. I had heard stories about them but I needed to find a new car service place as my old mechanic shop closed. I will never take my tiny car to that place unless I want to get charged for work not done, cheated of a can of oil, and to top it all, bullied by a large man to shut up and pay.

Later just before 5:00pm, closing time I stopped in because I did not hear from them, Arron said that they were having trouble with the engine running rough. They had just put the engine back together for the second time and started the engine and the engine was shaking all around in the engine compartment. Arron said that they would stay late and take it down and put it back together again. I stopped in at 8:00pm and they had just put the engine back together and started it. No change. The engine was doing the same thing. So, they gave me the loaner car for Sunday and Monday while they got a mechanic in from Colorado Springs to look at it on Monday.

Monday afternoon, they called and told me that they broke the intake and had to order a new one. Rightly so, Arron said that they would take care of the cost of the intake. They got me a rental car set up and paid for the rental car for three days. Thank you for that. After three days, Arron said, “It is running good now. It should be much better than before I brought it in”. SO I paid the $647.00 and change. When I went to pick up the Saturn, my wife drove it home.

The next afternoon, she said that something was wrong with the car and that it was lunging and the service engine light was on. I drove the car and found that indeed the engine light was on and it was misfiring at about 35mph. I called Arron. Arron said, “is it still doing that? We think it may be the number 6 injector because that is what the computer said. It is a P306 error code. We flushed out the fuel system and may have to do it again.” I said, "I will bring it back in two weeks on a Saturday when you open, because we need the car for now.”

Two weeks later, I brought the car in at 7:30am on Saturday April 1, 2007. During which time, I noticed that the car smelled like it was burning oil on the exhaust manifold again. I put a clean board under her car and I took photos of the oil stains the next day. I took the photos in and went back to the shop. There was a different desk manager who knew nothing about this issue. I showed him the photos. I found that I was not set up in their computer for an appointment as I was told when I talked to Arron on the phone. The new guy talked to the mechanics in the back. The tall thin one with a bit of a beard said that he thought it was the fuel injector or the EGR valve. I asked if he could get me in because I need the car on Monday. She said that he couldn’t and since I did not have an appointment, as I was told I would, he could not fit me in. I said, “Ok, put me in the computer for next Saturday." I saw him do so and left.

This Saturday 4/15, I took the car into the shop at 7:30am. There was a different desk manager again. I explained the situation about the oil still leaking and the sputtering, the history and that I had an appointment today. I specifically asked him if they would be able to get it out today and that I was willing to pay for parts but not labor as they were going to have to break into the engine for the oil leak as the oil leak is in the front of the engine where #6 cylinder is located. He said he wasn’t sure if he could because he had three cars left over from the day before. But he would try. I drove by the shop at 1:00pm and saw that the car was not in the garage and I called him. He said that they had not gotten to the car yet but the same mechanic that worked on it before was finishing up a car and mine was next.

By 3:00pm, I had not heard from him so I called. He said that they think it is the #6 injector as they turned it off and there was no change in the engine performance. I said, "Is there any way you can fix it in the two hours you have left in the day?" He said that he could not. I told him to not work on it and that I would set up an appointment for next Saturday again and that we would pick it up and that I am very close to asking for my money back because this was try number three to fix it.

When I went to pick it up, the car was in the same spot it was when I went by at 1:00pm. He said that they did not have a chance to look at the oil leak but they were concentrating on getting it running right. That gave me the estimate on how much it would cost to fix it. Strangely, that cost was almost exactly what I already paid to have them not fix it, and break the intake manifold and return it to me with an engine light on and not running right. I told him that I am not paying for them to fix the issue that they caused and I was going to consult with customer service.

My position is a few items. I paid over $600.00 for them to fix a leak and change out the spark plugs. They did not fix the leak and returned it to me with a check engine light on and it poorly. If they had check the oil leak the second time, they may have found that it was from the front valve cover as the oil leak is in the front. Being that the suspect injector is in the front and under the valve cover, that part of the labor which involves removal of the intake and valve cover should be covered under warranty. Therefore, the cost of the injector replacement should be substantially less.

At this point, if I am going to spend over $600.00 for them to get the engine running right after they messed it up, I’m not going to spend it with them. Nor will I go back. And I shall let everyone I know what has happened to me and possibly go to Tom Martino for resolution on the radio as well as google. I want the oil leak fixed. I’m willing to pay for parts to get the engine running correctly unless it is something they broke. I’m not willing to pay for labor for work they messed up on. Call me.

At 5:20 pm, Alahn called me car is ready. After telling me it would take a couple hours to install parts. I thought it strange that they did it in an hr. From when I called at 4:20, So he said he would have his mechanic pick me up. When he picked me up at 5:40 pm, when I got in the car the engine light was still on. He told me I have to drive it 50 miles bring it back to Meineke and they will reset computer. I have taken my car back 7 times to reset computer, the 7th time mechanic Sharawn took car into shop, open the hood and said he was trying to clean the air system. 30min later he brought car out, reset computer light went out. One block away headed home light came back on. Drove back to Meineke he reset it again. Said to drive it 50 miles then bring it back. Mind you I have already done this now 8 times. So after 50 miles took it back again. This time a different code on computer came up and he said I need a vapor canister.

Alahn told me if I get the part I will not get charged to install it. I have already paid 547.12, So I went to O'Reilly's auto parts, got the part, took to Alahn. He said "No that's not the right part." So he pulled my car into the shop, lifted my car and showed me what the part looks like and had me take a picture of it. Which was really odd I thought. So I went back to O'Reilly's, showed them the picture and they told me they couldn't tell by pic what I need. So I called Alahn, he gave me a part number. Gave it to O'Reilly's, they told me the part number was for a water pump. At this point I am upset that I even need to be running around like this to get my car fixed, after paying Meineke 557.12. So I called Alahn again, told him the part number he gave me was for a water pump. He said "What?" Alahn said "Ok let me call you back with right part number."

After 30 min he called me. Gave me part number cpv 124, which turned out to be a vapor canister purge solenoid, on my invoice it shows they charged 87.09 for this same part. So I took part to Alahn again!!! He said yes, that this was the part, then told me that he will have to charge me labor to put it in. I told him he said if I got the part I would not be charged to put it in! He said well if the mechanic can do it outside the shop he won't charge me. But if he needs to pull it in shop I will be charged. I left and contacted customer service. This all started 2/20/17. This day I went to shop with part was 3/16/17, Because they made me drive 59 miles to reset computer 8 times has taking me over a month to try and get my car fixed with Meineke! I called customer service on 3/16/17, as of today 3/27/17 I have had no response from customer service, And I have called 6 times since 3/16/17.

So I called the manager at Meineke and asked for a refund, his name he said was Tyrell. He said the company does not give refunds. I asked him "Why did you charge me for the same part I had to go purchase..." and then wanted to charge me to install after Alahn said I would not be charged. He never replied to my question, but asked me if my engine light was still on? I told him yes! He said if I bring it back in now, he would see what he can do to fix it! No! I told him I no longer trust them to fix my car. I just want a refund! And again he said the company does not give refunds.

So here I paid them $557.12, and my car is not fixed! I was ripped off and they know it! What was suppose to take 3 to 4 hrs to fix took them an hr. And now I'm out $557.12. Cannot afford to taking nowhere else. Took me six months to save up just to take my car somewhere to be fixed. This is really a robbery of my money and nothing got fixed. They ran me around town to get a part they didn't even know what part I needed, then I see the part I got is on my invoice that they say they already installed. This is wrong and I deserve a refund. But instead I'm left broke and with a car that's not fixed. And have nowhere to turn for help. Maybe ConsumerAffairs can help. Thank you for taking the time to read this. Please help me if you can. Thank you.

My wife calls Meineke and since she was at work and didn't know this and asked if she could pick the car up at 2:00. Greg told her it wouldn't be done until Tues or Wed (I took it in on Fri). 5 DAYS! No car, had to rent a car... MORE EXPENSE. She said to him "you said noonish," he then tells her he never told me that... What. Are you kidding me you LIAR!!

Then when the car was finally done he told me he had to order a part he never charged me for... $42.00. I said, "when I asked if the $800+ covers everything, you said yes everything (apparently another lie)." So I stood there for about 20 seconds looking at him thinking he would say "sorry for the 5 days and inconvenience, since you and family, and the friends, co-workers you referred to us has made us thousands of dollars, just forget the $42." LOL. Not only did he not do that, he said it was really $48. Then when I got mad and gave him my card to charge he charged my card $56 and change. I tried to explain that my family has spent thousands at this store and that doesn't include the friends, neighbors and co-workers. His response... "I don't care." WOW and this company employs people like this.

I have since talked to all the people my wife and I have referred and found out they have referred many of their friends, co-workers etc. So as far as I can ascertain at least 25-30 people have agreed to no longer do business with this company! Now what a great management decision!! Brilliant!! This so-called MGR. has cost this company thousands and thousands of future dollars for... $56.00. LMAO!! Dumb as a rock!!! The competition in that business is very high and there are many many choices.

Since then I have discovered that they have been overcharging me and others for yrs. I kind of knew that already but I am a loyal customer and don't mind paying extra for service. This guy Greg came off as Mr. Friendly. I warn you. Don't get fooled or sucked into this act, he is a liar!!! Finally, I sent an email to Meineke to complain and never received an email or phone call from anyone even though I provided both... Figures. Believe me I will bad mouth Meineke for the rest of my life and every chance I get to tell anyone who needs their car repaired or I hear anyone talking about getting their car fixed... guess what I will tell them?

So I had the rotors, calipers, and discs replaced all round on four wheels. When I got the car the Emergency brake would not work and Rich said, "Just bring it back and we'll fix it." I did and it wasn't fixed. I believe they just rolled it into the garage, kept it in there a while and brought it back out doing nothing to it. My emergency brake didn't work at all. Period. Eight hundred dollars and my emergency brake doesn't even work.

I have been sick with the cancer and haven't driven the car a hundred miles. Now that I am well, I wanted to drive the car. I got a car registration from the North Carolina DMV to have it renewed. I needed a car inspection in order to get my car registration. So I took it down to Jiffy Lube to get my car inspected. My brakes wouldn't hold on a slight incline and still the emergency brake won't hold at all. It wouldn't pass inspection. So I took it to Meineke to get that emergency brake fixed. Kept it from Friday to Monday and told me they tightened the brake but the car would roll just pushing it with your hand. NO BRAKES AT ALL.

Rich, the part owner said it was probably defective calipers and that wasn't covered and it wasn't his problem. The calipers were brand new. "Defective," Rich said B.S., he just wanted more money to fix something I had paid him eight hundred dollars to fix in the first place. If it was defective, the mechanic would have surely noticed it when installing the part. Any good and reputable mechanic!!

So I am going to have to take it to another brake place to just get my car fixed in order to get my car inspected and a registration in order to drive my car. Rich, really didn't care. It's my problem now. It is curious that the part that he said was the problem that he would not warranty was from the Advance Store. This is my take. They, Meineke didn't use the calipers from Advance on my car but used them on another car and kept my old calipers on my car instead. That way, Meineke can bill for two cars at the same time using the parts I bought from the Advance Store. Clever.

Had I not been in a weakened state, I would not have never let Meineke work on my car. I believe Meineke Preys on the weak, the unknowable and those whom they can nuke money out of. They are without conscience and morality. My review is that they are terrible. They overcharge, they make money off of people who do not know any better. They are UNCONSCIONABLE.

The check engine light was erased and I was able to inspect the car on the same year 2013. According to the manufacturer warranty (AP Exhaust Technologies) the converter had a 5-year/50,000 mile warranty on converter body and 25,000-mile warranty on emissions. On the summer of 2015 the check engine light turned on again and I went to AutoZone to find what was the code found. They told me the code was P0420 which was the same code found when Meineke replace the converter. Immediately after I brought the car to Meineke since I knew that the part was under warranty. They put the car in the lift and they finally told me that the muffler needed to be replaced and that, was the reason of the code. I told them that the code was not showing any muffler fail and that the car was initially repaired with the same muffler. I disagreed with the technician and left.

I went to several mechanics months ahead: Demore's Automotive in Palmer MA, Jet Auto Service in East Longmeadow MA, and Pro Auto Services in Indian Orchard MA. The three car repair shops diagnosed the issue and they told me that the catalytic converter failed and that I should go back to Meineke for replacement since I have the part under warranty.

I haven't been able to inspect my car since 2016. I have been in Meineke several times more and they always tell me the muffler was the reason of the check engine light. They even gave me without asking an estimate for the muffler in November 5th, 2016 ($555.53). For that reason I decided to replace the muffler going to another repair shop and with the intention of demonstrating Meineke that they were wrong. Of course the check engine light turned on again after driving the car for about a week.

On February 3rd 2017 I went back to Meineke decided to get my new catalytic converter since it was still under warranty. I spoke with Ipke ** the same person who sold me the part on 2013. He saw the new muffler I just replaced. Then he told me they were going to check the converter. Then they put the car on the lift to inspect the part. They claimed that the catalytic converter was "clogged" and that was the reason it was showing the code. They even showed an example of a clogged converter which I am attaching in this form. They insisted it won't be covered under warranty and if I would like a new one I would need to pay for the repair. They let me take pictures of the converter and NO clog was present. I am attaching pictures I took during that day.

They also told me rudely that even if the part was replaceable I would have to pay for the labor in the case they replace it under warranty (that was not the case). I told them that it was unfair to even get charge for a warranty repair that should have taken place over a year ago. After that and without any resolution from Meineke, I left with my Chrysler Pacifica with a rejection sticker. I feel strongly that Meineke should be fair and honor the warranty of the very expensive part which has a warranty of 5 years/ 50,000 miles, and 25,000 miles warranty on emission.

I worked in retail management for 37 years. I quit going to Meineke 14 years ago, based on the fact they were always trying to sell me additional services that I did not need. Sorry to say, Meineke is still up to the same scheme. Get them into the shop and then let them add services or in this case find a reason to not honor the price of the advertised service. Never again, Meineke. Never, never again will I step foot into one of your locations.

Well today, my boyfriend inspected my brakes, explained exactly what to look for, and said they still looked fairly new. I guess Meineke was trying to get over on me. Long story short, I will never go back to that Meineke ever again! Not sure how they knew my rear brakes needed to be cleaned because the discs were pretty much stuck! I bought all the necessary parts to replace my brakes for nothing, well luckily I can return them. I bought the brake cleaner, and that's all I needed. I am very fortunate to have a knowledgeable boyfriend because he saved me about $320! I feel sorry for anyone who goes to that Meineke, but I will start going to Firestone again. Thanks for nothing Meineke.

The next Saturday (09/24/2016) I arrived at 7:25am and waited for the shop to open - another customer was already waiting. When the guy came and open the door, the other customer walked in first and then me. The same guy from last Saturday took the first customer car. When I get to the counter and he saw the paper, the guy told that they cannot make that repair today (this is at 7:30AM). He said that they have other vehicles waiting. I reminded him that he told to come at 7:30AM and now he said he cannot make the repairs.

As I proceed to ask him why he told me come this early and cannot make the repairs, he shrub me off, told me to take the paper back to discount Tire (in Irving) and tell discount tire that ** the owner at Meineke do not want to make the repairs. The guy then open the door for me to leave and said have a good day. I have never been insulted like this in public. The guy was rude and condescending. During this encounter, I was never rude, curse or yell, although I was treated the opposite. I will NOT be going back to Meineke and I will let my friends and family know of my TERRIBLE experience at Meineke.

I had my AC stop working and I knew what it was, it was my condenser and sure enough it was. I knew it would cost about $1000.00 repair while there for this repair I thought I would do my maintenance too. I buy only the best oil to put in my vehicle! I use Valvoline Synthetic only which cost me about and extra $50.00 plus cost of oil change!

The mechanic came back in shaking his head and said I had major problems. He took me outside to see my engine and said "not only is your AC condenser out but you have a blown head gasket!" Showed me some oil around a few bolts on the side of engine I could see due to engine cover. (Now I know what I seen was fresh oil placed there, it was not old oil not only that there is no leakage of oil that would be on my engine.) I also park my KIA inside a garage with a large white carpet ruminate as to keep an eye on any kind of fluid leak - a trick my father taught me!

There has been no fluids leaking on that rug, I never lost any oil, never over heated, my spark plugs had no moisture in them - it was a pure scam! I actually got viciously ripped off and person who is on SSA and VA/DIC and it is not a lot of money! Shame on this type of horrific discrimination towards women and mechanics using this to take advantage of!

I only drive my KIA maybe once a week if that! I take good care of it and it's a 2003 with only 75000K miles on it, yes it is under 100K! I always keep up maintenance and have taken great care of my KIA and I drive it carefully. I am not a motorhead that would race it about! Not only was I mislead, lied too costing me over $2200.00 repairs, the mechanic left all kinds of hand tools in my engine! He did not even bother to tighten back the pulley at which caused it to snap and wrap my serpentine belt all around the front of my engine!

I was left stranded and remember I am disabled with a spine injury! I did have my friend that is a mechanic, he takes it to their shop and he was stunned at such sloppy work and in fact confirmed I had been ripped off! I have photos of the serpentine belt and invoice dated Jan. 29, 2016! Remember I do not drive my KIA a lot or it would have happened much sooner! And if one of those hand tools would have been tossed up in fan or other areas of my engine it would have also caused more damage!

I checked my oil in January and knew it was not the oil I had purchased separately for it was a nasty black cheap oil vs my *Valvoline Synthetic that does not turn black like that! I was ripped off on my good oil too. I checked my air pressure in my tires too and that mechanic had lowered all my tires to 25psi! Told me soon I would need tires lol, well I guess so running them at almost 10psi under their required psi per tire! I am now wondering what else they have done to my engine, because the manager claimed "oh you have an air leak but don't worry it is nothing that will put you on the side of the road!" Lol. Really thanks for that one but your mechanic's sloppy work did in fact put me on the side of the road! My check engine light is on now at 75879 miles on it after Meineke worked on it. (My next schedule maintenance is 78998 per Meineke, this shows you the miles are very few that I have put on my KIA since Nov 23, 2015.)

I am now addressing this horrible rip off with the website of Meineke to see what type of answer or acknowledgement I will receive. Shame on all of you at Meineke for ripping off people, doing sloppy work leaving a disabled woman on the side of the road and stealing money from me too for lying about the unnecessary work done on my KIA! I am wondering if I even have a new head gasket or not, if I do not I am not just going to end with this letter. Yes, I finally stood up for myself and addressing this!

Images are of the pulley and the belt. You can clearly see pulley in photo and what a sloppy job that left me on the side of the road! Now that my check engine light is on, yes what else did they do to my engine while doing a sloppy job on head gasket, no telling what else was left inside my engine due to what all hand tools that were left on the outside of my engine! I just thought I should step up as to prevent anyone going to the Meineke in Deland, FL!

July 7 The assessment of Mgr was that there was an obvious coolant leak somewhere. Further, he determined that the radiator had a split in it (which he showed me) and that it required replacement. His position was that once the radiator was replaced, there would be no more leaking. I specifically asked if they felt comfortable working on Volvos. I have encountered automotive garages where the preference was to not service Volvos (lacking the necessary expertise). I was advised that they were perfectly comfortable working on my vehicle. Given that, I gave consent to repair my vehicle. The location of this Meineke shop is in an area of the city with which I was totally unfamiliar, and since my car was being kept overnight for repair, I was stranded. I was finally able to contact a family member to pick me up to take me home.

July 8 I arrived at Meineke at around 5:30 PM to pick up my vehicle. The car was ready at about 6 PM. I paid my bill of $984.80 and left the shop. At ~6:10 PM (on my way home from work), my vehicle started to lose power. I'm depressing the gas pedal, and the car is slowing. Then, the car loses power steering, the dash panel completely lights up before going dark, and then the car completely shut down and would not restart. Again, I was in an area unfamiliar to me.

I called the Mgr immediately to report that my car was experiencing problems I did not have before going to Meineke, which was obvious to him as well. Quite clearly, with the exception of the tear in the radiator, there were no other problematic issues with the vehicle before this point. The Mgr told me he spoke with the mechanic who worked on my car, but that the mechanic had no explanation for the problems I was having and, therefore, assumed neither responsibility nor interest.

Mgr called for a tow truck who advised they would not be able to come out to my location for at least 90 minutes. Given all this, again I asked if they are comfortable working on a Volvo; Mgr said yes. Soon thereafter, the Mgr came out to see if he could assist. After briefly examining my car, Mgr surmised that the turbo had not been reconnected correctly. Mgr affected the repair using a screwdriver at curbside, and then followed me home to make sure I was safe.

August 20 Until this date, I had no reason to look under the hood of my car (following the radiator replacement). However, I took my vehicle to my regular mechanic for its planned 135,000-mile maintenance check and a great many issues became apparent. Immediately upon their lifting the hood, I was asked who replaced the radiator. Virtually all of the equipment (hoses) that needed to be removed to replace the radiator was misaligned and/or loose. And, the coolant reservoir again was bone dry. There is a leak somewhere that is not in the radiator.

I was advised by both my mechanic and another local mechanic that when they are researching the source of a leak, in both cases, their practice is to pressure-test the hoses to confirm that the exact location of the leak(s) has been found and corrected, so that any hoses that require replacement can be addressed that time. (I have since been advised that some shops automatically replace all hoses if they have to replace the radiator.) Clearly, Meineke does no such thing or they would have realized that there is a leak somewhere in the system not just that the radiator required replacement. My mechanic filled the coolant reservoir with water and suggested I immediately revisit Meineke. My mechanic said it would be unethical for him to take payment from me to effect a repair that Meineke has already been paid to make.

August 21 As of this writing, I have had to add coolant/water to my vehicle every day because of an apparent leak. In closing, I expect Meineke to give immediate attention to the repair of my vehicle (again, since you have already been paid well to do that) and replenish my coolant. I took and forwarded photos taken to illustrate my issues with Meineke. Should Meineke be incapable of correcting this work, then I will expect a refund so that I can secure the services of trusted reputable mechanics. I could not be more displeased with any established company. Very poor customer service. Both the BBB and the Attorney General's Office will receive copies of my formal written complaint to Meineke.

For my surprise he said, "I'll spend more hours than I thought and I need charge you for find the problems in your car." I'm from other country and I don't speak English very well. Every time that I talk to him he was always making fun of me. He never took my case seriously. In July 30 I have reported the case to the franchise and they gave 2 business days to answer me and until today I didn't receive answer. This is my last attempt, otherwise, I'll sue the company.

Being a woman most mechanics will tell you that you need things done to your car you don't. Not this Meineke. I was willing to pay for all these things done. They came back and told me that everything look great. There was no point in having things repaired that did not need to be done. I had just got my tax refund back so I was willing to pay $5000.00 if need be. I know they knew it was tax refund season. Point being out of all of the things I wanted to have done. The only thing I had done was a transmission flush. Which they said I did not need. But I had it done because I wanted to. And I got an oil change. I think that is so awesome that they were so honest when they could have ripped me off. They chose to tell me truth. And they gave me a discount on my transmission flush. I will never take my Daisy Mae (car) to another dealership. Thank You so much Meineke in Tulsa, Oklahoma.

The racial slur made by this business owner against an ethnicity group is an insensitive, offensive and derogatory comment made by this Meineke owner due to the fact this man is in a business that services all different ethnicities of individuals in Georgia. I plan to file a race/color discrimination complaint formerly in the court of law against Meineke Car Care, 3020 Canton Road, Suite 1, Marietta Georgia 30066.

I was advised that the front brakes still have over 50% remaining on it. I still had the dealership changed the front brakes and asked for the used brake pads so I could asked the manager at Meineke why the technician misinformed on what needed to be done. As he going over my copy and his copy I noticed that his copy did not match my records and while I was making my complaint that he had changed his copy of the receipt. The owner/manager did not like my assertion and became very defensive to the point where he was using profanities to me. He told me to get out of his ** shop or he was going to call the police. Folks stay away from this establishment as their practices are dishonest.

I then called a friend who was a State Inspector and he called and asked the young lady "was that part necessary to pass inspection according to the State Guidelines?" She called me back and said that my vehicle would pass inspection. I had my friend pick up my vehicle and the inspector showed him the part in question. I took my vehicle to another place of inspection and inquired about the part. I was told that the belt could be loosened and put back on to a proper fit and it did not need to be replaced at this time also. It was not frayed. This was a horrible representation of the company. I was already leery to bring my vehicle there because I am a woman and I now believe that this company tried to escalate the cost because I am a woman.

I refused to send my daughter back to **. I called customer service to complain. They said I had to deal with **. ** called and yelled at me for calling customer service on him. He said I could go to a different Meineke. I called customer service and asked why they told me I had to go to **. They said because ** told them I had to go to him. I asked to speak to the owner of this location franchise. They contacted the owner but I received no response. Again, I was told that I have to deal with **. The owner would unlikely respond and I should deal with **. I took the car to a certified dealer and they pointed out the after market tire sensor that was the wrong frequency. ** would not stand behind any portion of the follow up issues.

Meineke performed a complete inspection of the car, which to their credit, I was not charged for. The inspection, however, revealed a "bad transmission and shifter", (due to metal particles in the fluid, how did they discover that without considerable labor which they would have charged for?), bad valve cover gaskets, and power steering pump. I had not noticed any of those conditions when I looked under the hood myself. I then added Sea Foam Transmission Tune to the fluid (cost $12.00) and drove the car, shifted perfectly, no light! What a wonderful alternative to a $4,300 transmission rebuild by them! Simply a-MAAAzing. This additive has been around for 75 years, but was conveniently not suggested by Meineke.

I just sold the car to an experienced transmission rebuilder who said he would take it even if there were any transmission problems - it was an extra vehicle for me, and I had purchased it for a terrific price. At this time, he has no plans to rebuild the transmission and shifter, power steering pump, or valve cover gaskets that Meineke discovered. I know that this owner has at least 2 other shops in Las Vegas, so maybe he is getting a wee bit hungry, if you know what I mean. In addition, my wife hit an obstruction in the road, damaging the suspension of our Acura MDX, and had it towed to one of his shops in an emergency. Long story short, the Acura dealer stated that the repair work was done improperly or not at all. Bye bye $1000. It is possible that down the road, those items could show up, but in the new owner's opinion, there is nothing wrong with the vehicle. I will not use Meineke again for so much as an oil change.

To make this short, I made 7 trips to Meineke (within the warranty time frame) concerning this converter. Each time Meineke reset my Jeep so that the check engine light would go off. A year later, my check engine light is still on... catalytic converter. I called corporate with a complaint and they were not helpful at all. They recommended that I take my Jeep to the dealership. This location is not worth the time or money!!!

After looking at it the O'Neill guys told me that the control arm was just fine and the tie rod was put in incorrectly. They said that without a doubt the person who put the tie rod would have known the correct way to put it in and did it in a way that would cause the tires to wear out very fast. Of course I went in to see if they would make matters right, and all they had were excuses and then they tried to tell me I still needed the control arm fixed even though it had just been cleared at O'Neill Honda. Will obviously never go back and hope others don't trust their cars or money to these guys.

In his response ** gave me back my registration card and said: "I only make $6 on an inspection so I don't care and if you do not like to wait 45 minutes then you can go somewhere else." I even pleaded with him: "Please, I already waited all this time here and I am late from my break at work, please just do it." But NOOO, ** had to go on a power trip as a proud franchise owner that he is and flat out refuse to inspect which takes ONE minute to do - lights, brake light, blinkers, tire tread and horn. Yes, you read it right, full refusal of service because I dared to complain about the wait by saying: "about time!" Avoid this place at all cost. If this is how an owner of a business behaves then I do want to imagine what the rest of the employees represent. What a joke!

They were never presented with a title to begin with and never asked me for any identification. When I asked for their corporate number, business ID, store number, any information I was told they didn't have any of that because they are a franchise. It took me having to call the local police for them to even take my payment and finally have them release the car to me. I will never do business with any of your locations. The most incompetent staff I have EVER dealt with. I will never take my business to any Meineke. I will let everyone know how big of a joke this was and how you do not value your customers!!

Another issue I have is why do I have to pay their regular price for each inspection when there is a special going on. They made me pay the regular price for the emissions test which came to $31.42 and he told me the next time I will have to pay for safety inspection which is $18.00 and additional $6.00 for sticker. Why is it that I am charged regular prices? How do I get charged regular inspection prices when they are running a special for inspection? I will never go to Meineke again! I will never recommend this place to anyone!

I took it back the next morning and asked if they had taken my wheels off during the oil change. The person working said that the “mechanic” who had worked on my car wasn’t in yet, and when he came into work they would find out; it obviously wasn’t important enough to warrant calling him and I was too nice to demand they do that. After having my car for 5 hours without calling to update me, I called to find out that not only were they claiming that they had not removed my wheels during the oil change, but they had proceeded to take them off that day without calling for my permission first. To my horror we also found out that they had dropped a lug stud into my drum and attempted to remove my drum brakes, which they could not do.

When we went to pick my car up they showed my husband that they had tried removing the drum with a pulley, and when that had not worked they had tried hammering on it many times to dislodge it. I demanded they take my car off their lift, and my husband had to wait over 30 minutes while the mechanic struggled with the simple task of putting my wheel back on. I will never know what they did to my car the first time they had it, but on this visit they damaged my car while incorrectly attempting to take my brake drum off.

I got my car out of there and I took it to Les Schwab’s where they diagnosed that the lost lug stud may have been the cause of the loud clunking sound (which if it was the cause, proves that Meineke did indeed take my wheels off during my oil change, then they lied about it). They also diagnosed that my drum had been excessively hammered on, warping the wheel mounting surface, and that the spindle had also been damaged by what looked to be a pulley being used while not properly centered causing a divot in the top left of the spindle. Lucky for Meineke that was able to be fixed with a file. When my husband called and spoke with the owner of this location, Rob, he sounded as if he doubted what Les Schwab was saying and that he would covered the cost of the drum but that was it. I wouldn’t accept that so I called Meineke “customer service”. I had to file my complaint then wait for an agent to call me back.

I found the agent who called, Leah, very rude and unsympathetic. Leah informed me that this Meineke is a privately owned franchise and she couldn’t actually do anything to make the owner pay for the damage his “mechanic” had done to my car, so all she was doing was playing mediator. She told me she spoke with Rob who said that drum brakes can’t be damaged from the outside (which is false) and that he would only pay $150 for the drum. I told her I expected him to pay for not only the drum but for the labor and two other parts that would not have needed to be replaced if not for the drum having to be replaced, which came to a total of $293.15. After waiting several business day without hearing back, I had to call myself to find out that Rob, the owner, is refusing to pay the total bill.

Additionally, Meineke made no attempt to contact me after I sent my complaint letter to them. They have responded to a BBB complaint (because as members they have to), but they still deny culpability. Apparently Meineke, as a brand, once trusted as a nationwide chain to which we could all take our vehicles, has gone down the tubes with customer care. Somewhere along the line, they took the shady route to make their money. I can see on the complaint websites that I am not the only one who has had a terrible experience with Meineke.

I posted similar review everywhere in the internet. The Meineke manager called and asked me to remove the review and told me that he will fix everything, and then comes the catch. He said some wire was not fixed properly and then told my brake boosters are losing power and he will change it for free. Note that it never had issue earlier. I fell for the trap and he took my good running Toyota brake booster and replaced with a worn brake booster. But eventually it started giving issue after 6 months. Now I'm getting gushing noise while applying brakes from the dashboard. I'm going to Toyota to fix it. Seriously, if you have soooooo much of money and want to ruin your car, please go there. I actually lost my car. It is a sentimental icon for me so I'm not selling it. And trying to get it fixed. Please don't believe and fall for whatever Meineke is saying... CAUTION CAUTION.

Writing this is Mark ** for my son Derek. I paid for this and I'm pissed and will go to every TV news station. And I will have a permit to picket on the sidewalk in front of the store. I work too hard for $300. I also hate the thought of the two guys sitting at the front counter laughing about screwing another one. My phone number is ** if anyone would like information in filing a class action lawsuit against these guys.

So now I'm leaning toward not trusting Meineke ya know? So I take the car to someone I should have found in the first place but did not. He looked over everything and told me it looked like they'd done the work they said but that he or just about any other place in town could have done everything they had for around 800. Nice, right? So that was my 1580.00 lesson for the day. I hope that you can benefit from my experience and take your car anywhere but here. I'm very sad to have to write this as the people there seemed so nice. Not cool man.