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This site adds absolutely zero value for a paid site. The listings are mostly fake and scam. Once we flag and provide feedback it takes days to remove the fake listing. For a paid site, it should be verified before they list a product. Absolutely awful!
Where do I begin with these characters? First of all, the customer service absolutely SUCKS! You are dealing with either a two or three man team, all of them with attitudes as if you owe them something. Truly an AMATEUR run company. This has to be the most sneakiest group of people I have ever dealt with. You are sold on the service under the impression that they will facilitate the process. NOPE! All they will do is list your vehicle and then CHARGE potential “buyers” in order for them to send you a message about the car.
In my case, I got in at $99 to list and then they charged an additional $149 when the “transfer process” started. Guess what? They took too damn long to provide the paperwork for the potential buyer and had ZERO interest in making the process smoother. Of course they charged the buyer $40 for credit processing and then an additional $149 commission too on top of the $39 membership fee. The buyer ultimately backed out because they couldn’t address simple questions and we both lost the money paid towards the “commission fee” for the deal.
They are NOT clear on their fees or what kind of services these charges include and will shy away from answering these questions. Their website and platform is horribly built as it is unstable and not user friendly for neither party. I repeated this process with very qualified buyers FIVE TIMES! They made off with over $1000 worth of charges between myself and these potential buyers and all of them backed out due to the reason mentioned above.
If you have the time and patience to list your truck locally (and find someone who understands the process) then a lease transfer can be easily achieved without paying these scammers a dime. I ended up finding someone offline and was at least able to save them the trouble of dealing with this place. All the bad reviews that you see on here are absolutely true! STAY AWAY FROM THESE GUYS AT ALL COSTS!
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I used this service a few years ago and didn't really find the answer I was looking for. I was looking to swap a leased vehicle out with a potential person who would take over, but I didn't really find any matches. I wonder if it's just a really bad market for lease swapping.
This website's goal seems to be to get people to list and then quit. Customer service is poor, charges are not transparent and they offer no help in actually getting your car leased. Customer service only existed until they got my credit card information.
Easy to list a vehicle but impossible to end a listing. I found a buyer online and decided to cancel my LeaseTrader listing. They emailed instructions with typos and that didn't match their website. In my account, the "delete listing" link does nothing. It's a fake link. Now I'm being hit with $19.95/month fees and no way to remove the listing. Calling has you on hold indefinitely. I've transferred 4 leases on Craigslist with zero issues. Avoid at all costs.
They are happy to take money from interested buyers and sellers, but have no accountability for their process. After charging buyers to communicate directly with seller, they claim to have no responsibility for anything that goes wrong because they are not the seller. In my case, it was tantamount to fraud. LeaseTrader's response: Take it up with the seller. Save your time and money and do business with more reputable platform. These guys are money-grubbing thieves.
Very disappointed in this experience. Website is easy to list a vehicle but is a challenge to to maintain or end a listing. I had a very difficult time trying to remove my listing (found a buyer offline). Then I was hit with $19.95/month fees even after I had the listing removed. The final straw was when I started getting emails from potential buyers several months AFTER the listing was removed. Emails from customer service were received each time I contacted them but they were very short on details and made no attempt to make the situation right. Several requests for a refund of fees did not receive a reply. Also, I should note, that I did not receive any interest on the vehicle from potential buyers when I actually had it listed.
Terrible site. I’m calling American Express and making sure they don’t allow the charge to be processed. Not 1 person out of 3 responded. I wanted to lease 1 of the cars. I called the company and no one answered. I emailed the company as well. No response. What a joke. Never ever waste your time.
Giving one star, because zero stars is not an option! Upon signing up, I spoke with Michael and he assured me my ‘one time fee’ of $249.99 is just that. I even questioned him again regarding the one time fee in a text. Later to find out, I get charged a month later $19.95 and an additional $29.95! I text, emailed (no response) and then called. Spoke with Michael who told me I was charged $29.95 for a buyers fee! I’m trying to lease my car not buy! He knew this from the very beginning as he told me ‘do you remember I walked you through the application process?! And I must have clicked the wrong button as a buyer!’ Then the $19.95 was to refresh my ad!
He refunded the $29.95, but refused to refund the $19.95. I then had gotten a buyer. In order for me to start the transfer process I was then charged another $149.95!!!!! At this point, I called Michael, told him about all of the hidden fees, mentioned that he told me as well as text me it was a ‘one time $249.95 fee’. He then proceeds to tell me if I read the contract it clearly states that I would be charged an additional $149.95, contradicting what he originally told me. I didn’t have a choice since I had a verified buyer so needed to pay the additional charge. He was rude and arrogant to say the least! Then tells me ‘you have a buyer, right?!’ Told him I would fight the charges, he then tells me to have a nice day! Please stay far away from this hidden money scam!!!! Disgusting customer service as well as a very complicated site. Did not get any responses to any questions nor concerns through email, site and messages left!
What a crooked outfit! Hidden charges and complicated website to ensure that simple customers get the shaft. I advertised my car with them then added my wife's car but got no results, then I discover that they automatically renewed my ad and charged me also as buyer! Why would I want to buy a lease when I'm trying to get rid of my cars? When I called to dispute the renewal charges and ask refund I was informed by Michael that this is the system and they can cancel my ads but not refund me the renewal charges that I never wanted or authorized. Shameless! I am disputing these charges with my credit card company and sharing this experience with as many people as I can reach. I am a consumer and I know my rights and a fraudulent company like Leasetrader can't cheat me.
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