Jiffy Lube Reviews

So, they ordered the parts which took them two months (to get the clips) from the manufacturer, and when they installed it, they did it in the most careless way. When I asked if there would be any consideration like a free lube job, this sloppy, big African-American mechanic got furious and talked to me like I was the guilty party. They even accused me in that I "fessed" him up - no consideration for the 3 trips I made and hours I spent. The missing parts were really my problem - what a great company!! So, I am NOT going back to any Jiffy Lube ever - nor my family or friends. If you are any smart, you shouldn't either. (By the way this was not the first horrible experience there.)

I called Ryan back at customer service, he then explained I needed to fill out a claim form. Now why DID you not tell me the first time, this was the second time I had been to the location trying to get a refund. Ryan got very upset because if he wasn't spending time trying to tell me how he wanted to be a woman and dress like a lady and undergo surgery to be one. He could have explained that a claim form needed to be filled out. Instead he is at work talking about being a tranny.

Finding Facts: The mechanic from Meineke, who performed the diagnostic thereafter, found that there was no oil in my tank - Commonly, one would assume this was due to a leak or some other catalyst that may have caused my oil to perhaps evaporate three quarts during the course of five weeks - Theoretically, the tech that changed my oil from Jiffy Lube out of Wethersfield CT, forgot to add three more quarts of oil (my car holds four) based on the evidence from the test to find any leakage - Furthermore, there were no leaks, valves and plugs were tight, and based on the evidence, there was only one quart of oil that was left in my tank on the date of the last oil change (4/3/2014) causing the seize. Conclusively, my attorney and I are pursuing this since I have a substantial amount of evidence that backs my history of regular maintenance on my vehicle from Jiffy Lube which will, in turn, cancel out any involvement of negligence on my end.

Following the employee adding more oil to our truck, we restarted it, and it sounded terrible. We left the truck there as to not cause further damage. The district manager of the store told us he would have an insurance adjuster come and inspect the vehicle over the following week. The report findings mailed to us contain, in my opinion, contradictory information. As the cover letter to the report states: "We sent a third party investigator to inspect your vehicle. The report states that the cause of failure is, 'Loss of oil due to loose drain plug. Drain plug may have been tampered with as there is no oil blowback on the undercarriage which you would see if a drain plug is loose while vehicle is operating. The engine is running properly at this time'. The damage to your vehicle is not a result of your services performed at Jiffy Lube".

This proves to be contradictory as the word "failure" is first used to describe the condition of the vehicle, yet they state the engine is running properly. Also, one sentence later they admit there IS damage to our vehicle, although one sentence before, said the engine is running properly. The letter also admits the drain plug was loose. We finally picked up our truck, and the truck was still making noise. As a result, we brought the truck into another mechanic, who stated my truck needs a whole new engine, estimated to cost near $3,000. The district manager holds his ground that the truck makes no sound and that Jiffy Lube will not be doing anything further to make this right or look into the matter -- which I find unacceptable.

His report states that my oil could not have drained out while driving as there was no blowback. My question is whether or not it is relevant when exactly the oil drained out, while I was driving, or while my truck was parked somewhere, as many people do not always inspect under his or her vehicle before driving. The place/time of drainage is not relevant in my eyes -- what is relevant to me is that the oil DID drain out and caused engine damage to my vehicle. The fact there was no blowback simply tells to me it must have drained while parked. Furthermore, the report states the drain plug MAY have been tampered with -- indicating it also MAY have been a mistake on Jiffy Lube's end.

Jiffy Lube's main defense in this dispute is the lack of blowback on the undercarriage. I feel that is an inadequate response to an expensive problem, especially considering oil can drain while parked or moving, and the fact we left our vehicle in the care of Jiffy Lube immediately following the incident of breaking down on the side of the road. It seems sketchy that this is Jiffy Lube's main defense when the first person to get under the vehicle following the mishap was the same employee who changed the oil in the first place. I am stating this because there is a possibility there was blowback which could have been wiped clean to avoid having to pay for damages. Regardless, the real problem has NOTHING to do with blowback, the problem is that the oil drained out due to a loose drain plug that should have been tightened by a Jiffy Lube employee after the initial oil-change service.

I do not believe this is good customer service or something that should be tolerated by any customer entrusting his or her vehicle to an oil change company. I believe I am entitled to payment for the work that must be done to my engine because of the mistake made by a Jiffy Lube employee. The company does not want to make this right or take responsibility for their mistake, and as a result, I have been without a working vehicle since March 30, 2014. We have called and left numerous messages, and still no response. I trusted Jiffy Lube with my vehicle, and now I will be out close to $3,000 if this is not resolved. I wanted to share my experience with others so that you do not go through the same [expensive & inconvenient] ordeal.

In another state (UT) they used some sort of gadget to test my electrical system on my brand new (at the time) 2005 Chevy Malibu. They told me there was a big problem with my electrical system so I took it to the Chevy dealer, wasted an entire day there, all stressed out due to this inconvenience and the dealer told me there was NOTHING wrong with my new car! I stomped back to that Jiffy Lube... (the one on Fairfield Road, Layton, Utah) and confronted them about this. They basically blew me off like it was no big deal. Maybe not to them, but it was to me. They hire young kids who don't know ** about car mechanics. Will never go there again.

She walked in the store and said she had a problem with it. The girl that worked there said she knew why; they found the oil filter on the parking lot pavement. Through a phone call I was originally told that it was an oil seal (gasket) problem but in a second call I was told that the filter internal threads failed and the filter blew off immediately when my daughter started the car to leave the store. I was sent in a text photos of the oil filter and it indeed had bad threads The district manager at this point was very apologetic and "promised" he/Jiffy Lube would take care of this and make it right.

Now, I live in Indiana and told him I was fly down to help resolve this matter and he said it wasn't necessary but I knew better. I told the DM that I did not want my daughter driving this car for fear of it locking up again. He also told my daughter, "Not to worry, you can drive a car 2 or 3 days without oil." He of course denied this and I said, "You're lucky to drive 2 or 3 minutes without oil." I told him I was going to have the car towed to a GM dealer to have it checked out and that she would have to rent a car to get to work. I had two days of car rental, towing and a bill to have it look into at the dealer. All this totaled $329.

Now, the dealer did say they couldn't find much wrong with it other than some lifter noise... but, they had it when it was warm out and when she started it the next day in the cooler mornings, it knocked badly and worse when she accelerated. Granted the car did have 128k on it but due to the loss of oil, the engine life has been diminished greatly and wanted a rebuilt engine or possibly this one rebuilt. Trying to shorten this story here... the district manager's attitude change some and would not return several of my calls and after leaving a few messages on his phone. In person I told him we were looking at a new Malibu at the Chevy dealer where we had her 2004 Malibu checked out. But the dealer already knew this car had engine problems and would not give us as much for it because of the engine issues.

I asked the Jiffy Lube manager for the $329 for the towing, car rental and the dealer bill plus I asked $450 to $500 for the devaluation of her 2004 Malibu and said they were getting off cheaply. After a couple more weeks, I again on a Thursday and wanted some answers and he promised me again he would call me the next day with an answer from higher up than him. Not surprising I did not get a call back. Four days later, I got a letter saying that I was denied the "$1000" I was asking for (not sure where the $1000 came from). There were a few other not truths in the letter, but this review has gotten too long as it is and I think I have gotten my point across...

If you want go reliable oil change service, please avoid this Jiffy Lube, other Jiffy Lube stores and any quick change oil stores. Play it safe and take you car to a much more reliable and reputable place such as a certified dealer or someplace you know you can trust. It's not worth the loss or hassle. BTW we ended up buying a new car.

I called the police because the manager apparently could not calm himself down. While I was waiting he continued to pound on my window and yell at me telling me that I should just leave without paying. I had to wait for a police officer to arrive so I could feel safe enough to get out of my vehicle and pay for the oil change because I did not want to leave without paying and have him call the police on me. When I left I went directly to the car wash where my car sat for over 30 minutes with the doors open and then started right up without any problem. I then left and went to Battery Exchange and had the battery tested and it is fine. It's too bad because this used to be the only Jiffy Lube I trusted to change the oil in my car. I will be going to the dealership from now on. Women, and especially women with children, be very careful going into this place.

Obviously, it surprised me. I questioned what happened to the $29.99 oil change I requested? ** replied..."We gave you the high mileage oil." I told him, I didn't ask for the high mileage oil, and all I want was a quick oil change for $29.99. ** replied, “You should have told us that you wanted the "Shell oil" and it's on your records. I mentioned I have always paid for the $29.99 service and there was never an instance I have asked for "high mileage oil". I didn't want to waste my time arguing over ~$14. To me, Jiffy Lube is using car salesman tactics. Sadly to say, I will never come back with my 3 cars. And for ~$14 to bring out your true colors and lose your integrity... :( Oops, sorry you didn't have it to begin with! PS. You should call Jesse at Neighborhood’s Garage on how to run an honest shop!

I sent my concern about feeling manipulated and given false recommendations on 2 occasions at 2 locations to Jiffy Lube's customer service. The man who follow up could not have cared less about my concerns. The extent of his customer service was basically a monotone response that he was sorry to lose me as a customer, period. Initially, I was just somewhat disgruntled by feeling misled and taken advantage of. However, it was their follow-up customer service that convinced me customer service is not their priority.

On Saturday, March 22, we left for spring break. On I70, I saw my mpg indicator shoot all the way up and noticed that when I pushed down on the accelerator it was working. I immediately started pulling over to the shoulder. At some point during the initial noticing of the mpg surge and before I came to a complete stop, there was a thunk. We pulled over as far as we could onto the shoulder and put the car into park. The car was still running, but when put into drive, it would not move.

I am now out: $200 initial tow to Green River, UT, $200 shuttle service to Grand Junction, $387 car rental, $525 second tow, $241 for the transmission fluid change that did not need to be done for another 40,000 miles, $1553, PLUS the initial estimate of $8855 to repair the car. PLUS the damage done to the skid plate/bumper. More than $10,000 damage because the front differential fluid was not filled. Lakewood blames Ft. Collins because they said they "checked" the fluid. Ft. Collins blames Lakewood because they didn't fill the fluid. Meanwhile, I have no car.

On 3/10/2014 driving back to Warrington PA was I was when the oil change was done, I took off from a light and the engine started to click and a slight knock, however, no oil lights or engine lights came on but I stop in a shopping Plaza and checked for the noise, could not determine the noise. Someone walked by and stated to check my oil, I did and it was bone dry. I walked across the parking lot to an advance auto and bought 5w20 oil that the car requires and continued on to PA 12 more mile.

On 3/11/2014 the next morning I took the car back to Jiffy Lube 1.6 mile away from the hotel I was staying and explained the issue. The manager stated that he would take the car in and see what the issues was, service adviser had come back into the office and explained that the oil filter was loose and so was the drain plug and also they had forgotten the tamper seal around the plug.

Jiffy lube basically gave me another oil change but explained that the engine noise was still there and told me that the GM would be contacting me to figure out how we fix this. I never received that call and i ended up calling back and was told he still was not there and they would contact him and ask him to contact me. 2 hours later i receive a call from the GM only explaining to me that the district manager would be calling me.

3/12/2014 the District Manager contacted me and stated that an adjuster would be going out to see the car which now was at the Kia Dealer Ship. Within 2 hours again the district Manager called me back and stated that he was denying my claim because I had drove 1000 miles over my 3 month/3000 mile warranty. However, my car is 5000 miles to an oil change and paper work and sticker stated that I should bring it back in 5000 miles. However, the back on the warranty policy on the back on the receipt explain the 3 months/3000 miles.

I know nothing about cars when it comes to auto repair and this is the reasons I take it to the professionals, however messed up this one time, thinking these guys were anything close to professionals. 2 months I had been leaking oil and not knowing it, I mean how was I suppose to know with no warning light, and no noise to that point of break down, so yes it leaked until it was dry. I felt that I got an oil change and not due for a new one for another couple thousand miles so why would I check the oil.

Kia Had confirmed that my engine needs to be replaced and my warranty will not cover it and and they stated that jiffy lubes finger prints are all over the car because of the name brands are on the car. So now I have a new car that just sitting in my drive way that I cannot drive, needs a new engine that will cost almost 10,000.00 and no one will fix it because of voided warranties. Jiffy lube wrote a written statement saying that they did not tighten oil filter and drain plug and no tamper seal was added. I mean what more Proof do I need, they stand behind the 3 months/3000 miles warranty.

I've contacted the Attorney General,getting own Attorney, the councilmen and BBB. I will not stop until this straight and fair. Jiffy lube needs to understand that they can not shatter someone's life due to a 20 minute oil change, it's not right and unfair and it has to stop. It's horrific to read all of the reviews I've read and i'ts the same complaints and no one has done nothing. I refuse to take no for an answer.

I told him I wanted him to pay for it because he broke it, and he said he could not do that. He made more excuses. There wasn't any way I would drive my BMW 740IL to another place, 1st of all it wouldn't make it, 2nd I do not know this person. I kinda think I was shafted. My girlfriend is retired DMV, she said to also make note, my car passed smog just days before the oil change. She also has been trying to solve this, and because of a run around, manager at Jiffy Lube, keeps saying his district manager Shaffer will be calling us back. This Shaffer hasn't not even attempted to phone us back.

We have contacted corporate, only to get the same, no return phone calls at all (by the way, there was another part damaged, is minor, thought to overlook). Very frustrated, and feeling ripped off for an oil change ($102.21), that ends damaging my radiator ($381.42), cost me a total of: $483.63. I would appreciate Jiffy Lube reimbursing me for the total amount of: $483.63. The manager of Jiffy Lubes insistent attempts to refer me to some friend his, had me questioning why my radiator was broken by him in the first place, and really leaves me never wanting to return there.

Had my mechanic check it the next day, told me the leak was coming from my heating/ac system, he took it all off and it had six holes in it, if they had checked it they would have noticed the holes right away!! They could have saved me $600.00 and nine hours of aggravation... Today was the last straw, my van went to the shop for some brakes and to check oil. Well I had my oil changed on the 21st of Jan. The air filter was black... and they said it was okay....I don't know about you but I would like to be able to trust someone with my van...so if they say they did this, this and this they should....Not bringing my van back there or my other two cars......

After they charged me, I found out that they did not reset the oil level in my car. It still says it has 50 percent oil life. Left angry and the manager did not seem to care about what I thought, only cared about the part where I paid. Had to blow my tires back up to the correct psi levels and had to take my car to fix the oil life in my car. Very unsatisfied and will not recommend to anyone.

I would only do my oil change myself there if it was only for free. I would never pay 39.99 for conventional oil change or 59.99 for synthetic blend oil change or 89.99 for a full synthetic oil change. Take my word for it you do not want to go to this Jiffy Lube on South Florida Avenue. I quit for these reasons. This isn't a mad employee comment. This is to inform anybody who thinks the stories about Jiffy Lube aren't real or it can't happen to you. It is really that bad. I have seen many customers being screwed out of problems from the cars that we caused.

I have contacted Jiffy Lube and pretty much they hold no responsibility to their faulty work... I am a single father with a mortgage and expenses like these really suck! I am also a licensed electrician and I don't show up to someone house or place of employment and charge them for faulty work... Its called warranty JIFFY LUBE!! Learn some responsibility to your shady unskilled no backbone business! By the way I paid over $60.00 for that oil change, what a complete ripoff!! I will never use them again I will suggest to everyone I know and don't to do the same!!

We called to tell them what the mechanic said and they blamed it on past service. THESE PEOPLE ARE SCUMBAGS. Look at all of the reviews saying they've ruined so many vehicles. 1 class action suit already complete. They're in the middle of another one. These people should have to reimburse everyone here who has been scammed by them.

I immediately went to a mechanic just to find out that Jiffy Lube hadn't tightened the oil filter - the mechanics bill was around $100.00. The owner made it right and promised to tune up his crew so I went back one more time. Everyone had the personality of a door knob. If you're looking for friendly service, the Caldwell, ID Jiffy Lube is not the place to go. Then when I checked out and paid the bill, the guy never even went over the service statement with me as I'm use to having them do at other Jiffy Lubes. They were all completely indifferent and the customer service stunk. I'll never set foot in the place again.

We got 1 1/2 miles down the road when the engine seized and left us stranded in the middle of nowhere. Of course, Tony, the district manager for Jiffy Lube denies any wrong doing and says they are not responsible. This mistake by Jiffy Lube is undeniable. It will end up costing me a minimum of $15,500. At least I was able to get a hold of a farmer. If I hadn't, it would have costed us more than that. DON'T USE JIFFY LUBE. YOUR LIFE AND FAMILY CAN'T DEPEND ON IT. The filter still has to be tested. We live in Minnesota. First, it has to go to New York. Then New York sends it to Texas. I can't help but wonder if they sent the right filter because they refused to give me a written receipt for the filter I turned in. Please don't use Jiffy Lube!

Well, $600 dollars later, I am still having problems but they had noticed that my coolant was a gallon short and wrong spark plugs and my one coil was bad. So I took car back. Again they did a more investigation on the car and they found out my engine's gasket is broken. I have already talked to Jiffy Lube and the district manager and they don't believe they could have caused it at all. So now I'm taking them to small claims court. Thanks, Jiffy Lube. Xmas time and 2295.80 out of my pocket.

But to my surprise in 12/18/13, I was driving to my job early in the morning when the transmission starts giving me problems, not shifting right. I was near the same shop, I stop to check and see if they can tell me what was wrong with the truck and my worst nightmare started at that moment. They told me the transmission had too much ATF fluid and they need to take some fluid off, so I said okay. After they got the fluid out, the truck did not move at all, and the worst part they don't know what's wrong with it. To this point I am angry but I keep my cool and I start asking questions like what type of fluid they use and what was the name of the additive they use. This was the the cheating answer: That they use Pennzoil ATF fluid and the additive was A 3T additive.

Thanks to Google I was aware that my truck can only use Mecon V Only and that Pennzoil is the wrong ATF fluid for my transmission. I did call the dealer and they told me the same thing. But when I confront they told me that the additive 3T makes Pennzoil into the aspects of Mercon V. I was very confused. Everything they said didn't make any sense to me. By that time my friend knowing my problem went to where I was to support me. When he got there, I explained to him the problem and he told me he also serviced his, did the same service to his 2009 Chevy Avalanche LTZ.

We start wondering and we decide to ask the same techs that serviced his truck and my truck. What type of ATF they used in his transmission and they say Pennzoil ATF with the same 3T additive. We also use Google for my friend's truck and my friend's has to have an ATF fluid called Dextron VI. So right there, we got them using the wrong fluid. By this point I was furious. We went to the Pennzoil official site check, the specs of the Pennzoil ATF that Jiffy Lube uses and they can't use this product on Fords or Chevy trucks. Their solution was open a claim report which they filled wrong with the miles of my truck. This shop is the worst shop that I ever been in my life. Now my tranny is fried. I don't have a truck, the shop doesn't know what to do. The only thing that my friend and I are going to do is take Jiffy Lube to make them pay for the damages that they caused to the two trucks.

Advise: stay away from Jiffy Lube. From what I read in this site, they are responsible for a lot of damaged vehicles. Don't put your life or vehicle in their hands, pay more bring your vehicle to a mechanic shop with a lot of reputation or the dealers. This is not to bring bad rep to Jiffy Lube. Because they already have very bad one, this is to protect the consumers from unnecessary headaches! Thanks for reading this blog.

The person that greeted him talked him into a lot of unneeded services that made me very upset. He told him that his oil was sludgy. We changed that oil with High Mileage oil every 3,000 mi. It was not sludgy, but they talked him into an engine flush! Told him that the Trans Fluid was low, so that they better do a Trans Flush to take care of the low level?? Told him that the Fuel Filter was RUSTY??? It was less than a year old! I just did it myself!! Told him that his Front Brake Rotors were RUSTY and should be replaced!?? All rotors are rusty, WTF??? This just keeps going! It was criminal! I am very upset and want people to be warned not to go to this store!

One of the solutions to the codes they got was to replace the gas cap. So I re-tightened my gas cap, disconnected the negative battery terminal, waited 10 minutes, reconnected the terminal, and started the car. No check engine lights this time and none since. When I checked the washer fluid, I found they had filled it with water. It took me 3 days to get the washer thawed out. I suspect they did not change the oil filter because the oil is not as clean as when I do the oil change myself. I'm also not sure they used the oil I specified. That will be the last time I ever use Jiffy Lube.

After trying to put the new filter in, the manager said it was going to be more than estimated because they were having trouble putting the pan back on. 2.5hrs and $297.82 later, I was able to leave. 2 months later, trying to get to work, the truck would not go into any gear and the "Check Engine" light was on. I was stranded in my driveway. I was able to borrow a code reader and found I had 6 transmission related fault codes. They were all leading to the transmission not getting any fluid. I decided to pull the pan off myself and lo and behold, the front of the filter was laying in the bottom of the pan. It was NOT installed properly and the transmission was not able to pump fluid from the pan.

After installing another new filter (the Jiffy Lube filter was crappy quality and ruined), new fluid and deleting all the codes, my Jeep is like brand new. I can't state strongly enough how over thieving and unskilled these places are. Please learn from my laziness.

During that time I noticed the oil pressure gauge had gone down and up and down and up. I figured it was just the oil pressurizing itself until it got sealed. I proceeded to drive another 15 miles before I return to Jiffy Lube to ask the technicians to take a look at what was going on! I was offered a couple of excuses like the pressure gauge sensor might be broken etc., etc. I said that I found that highly impossible since the Toyota had only had 49,700 miles on it. They decided to go ahead take a look and to see what might be going wrong underneath. They said they would recheck their work.

The assistant manager came in told me that the Toyota oil filter from the previous oil change was still on there. I questioned him and asked if I had just had an oil change two hours previous wasn't that included in the $73 that I just paid them? He said yes it is. I again stated it certainly was not replaced then I proceeded to ask him again why the old filter would still be on my rig. He had no explanation at all other than the person who done the oil change had never had problems previous to this. He offered me 50% off my next service!

I am certainly not pleased about that and then on hold for over 47 minutes to corporate has just added to my irritation about the whole thing. Four years previous to this incident they had forgotten to replace oil plug which proceeded to leak oil all over my farm and causing major catastrophe environmental cleanup regarding my animals! I can't imagine returning to Jiffy Lube and giving them another opportunity to wreck yet another rig! I find this all ridiculous with the shenanigans going on and believe that Jiffy Lube should have a class-action lawsuit lodged against them!

I read 100 complaint and reviews before finally decided to include my personal complaint and experience because I believe they should be stopped from being able to get away with this on a constant and regular basis. Not with just me but others apparently across the entire country are having the same complaints on a regular basis and this is just ridiculous to think that their corporate office can't get their act together and have their employees trained better.

I had to have the car towed to a local mechanic who found that the mass air flow sensor (downstream from the filter) was clogged - caused by Jiffy Lube's changing the air filter. When I presented the $97 bill for the repair to Jiffy Lube, they claimed it was not their fault (even though the car would not start immediately after they serviced it) and refused to pay. Now I'm out the towing charge, the car repair and the rental car costs. This is a total lack of corporate responsibility for their shoddy work & damage to an automobile.

Okay, I said, put my oil back in and I'll go to the tire dealer across the street and get the right oil put in for $20.00. They said, oh, I misunderstood. They meant it would last 5,000 miles. Two minutes later, they come back with both air filters, and say they need replacement. Sorry, but I changed both of those 2,000 miles ago, they were clean and practically new - put them back in. Then I get the bill. They tried to tell me my oil filter was special and they need another $10 for that filter. I tell them no way. They argue with me. I look it up on my smart phone. No premium for that filter. I point out that the fine print on the coupon does not have any exceptions for filter size. It's $25.00 no exception. They tell me I can't have my car back unless I pay the bill with the extra charge.

At this point, I'm ready to call the cops and complain to the state attorney general about deceptive practices and bait and switch, when it occurs to me to pay with a credit card and dispute the bill, or a check and put a stop on it. I then ask to talk to the manager. He finally backs off and charges what the coupon says, but you know what? I shouldn't have to get mad and lose my temper to be given the contracted price. Life is too short for this type of scum operation. I will never let my shadow cross their path again, and suggest you do likewise. From reading many comments, this type of behavior seems endemic. A word to this wise: Do NOT ever patronize this bunch of thieves.

I get up the next morning. I want to make sure and check the oil, guess what? No oil cap, it was not put back on after it was checked at Jiffy Lube. There is oil all over engine? I have read online multiple complaints about the Jiffy Lubes across the country. The only way to hurt them is to write about them and hope it changes someone's mind about doing service with them. Here's the story below I sent into the Better Business Bureau in Fresno, CA and to the State of Califonia Consumer Division:

Had Oil Change done 8/15/13, drove truck around 300 miles, truck overheated, came back topped off 9/30/13, then oil cap left off, oil all over engine? Invoice number **, 8/15/13, then top off service on 9/30/13. Asked to speak to Manager on 9/30/13 about what had happened and to replace my oil cap. Frank said, "I will take care of it, but I had other customers right now". This amazes me that he had no real concern, this must happen all the time? Called back 2 1/2 hrs later, talked to Frank again, said he had not done it, but would get to it later, he said once again, "I have customers right now and cannot take care of it". I called the Fresno Mazda Lithia Dealer. It takes 2 days to have that cap brought in. Plus I do not know what the damage is for the vehicle overheating due to the oil not being in the motor the first time.

I informed the location manager that a specific employee had indeed made that recommendation and he told me that he trusts his techs. He called me a liar, and ordered me off the premises. I drove out of the bay and into the street at a stop light, then gave the location manager a salute from the street to indicate my dissatisfaction, whereupon he taunted me to drive back onto the Jiffy Lube premises so he could assault me, and have me arrested for assaulting him! Jiffy Lube is now on my list of organizations to never patronize again and to always warn others about when the topic of automobile maintenance comes up.

I took it to a muffler shop and they told me to fix it right, it would have to be replaced. They showed me the clamp that Jiffy Lube hit and bent and they told me I had no hangers or clamps missing, all were there where they should be. My exhaust was pushed back about 1/2 inch and bent. I had to pay $1,727.58 for that repair. Jiffy Lube denied my claim and will not pay anything toward the replacement of my exhaust. They told me I had to prove nothing was wrong with my exhaust. I had my car inspected and emission tested on May 15, 2013, 4 months before going to Jiffy Lube and only put 3903 miles on my car in that 4-month time. I feel Jiffy Lube needs to step up and take responsibility. They damaged my exhaust and then try to blame me for their mistake. The only mistake I made was going to Jiffy Lube in the first place.

So after the service I get in my car and drive away. I get about a quarter of a mile down the road and my car breaks down. I look under the hood and find that they took the oil out of the car but they didn't put any oil into my car. So I had to hire a tow truck and I had to hire a mechanic to look at it and rent a car at an expense of over $2000. Jiffy Lube wasn't a lot of help with any of that and of course the technician who serviced my truck swears that he put oil in the car. So I need to file a claim against Jiffy Lube.

So I had the truck towed to my mechanic and told him what happened. After looking at the damage, he determined that transmission fluid spilled onto the exhaust manifold and ignited. It took almost three weeks before the owner finally contacted me and we went to look at the truck. He insisted it was not their fault but would pay part of the repairs if I paid part of it. I told him I would not pay a dime because it was not my fault. I then had to take him to court in which I got a judgment in my favor. He appealed and we go to court again at the end of August. You would think that after all the years of doing business with Jiffy Lube, they would have treated me better and just taken responsibility and paid to have it fixed. So to let everyone know just because you have not had a problem at Jiffy Lube yet, when you do, they will not take care of you.

I also checked under the hood and found that they had not properly connected the back of the air filter housing which I also had to fix, nor had they topped off the windshield wiper fluid, although the receipt indicates they did. None of this caused any damage to my car but when you add the irritation of being pressured every oil change visit to pay for additional unrequested services that are not needed on a car that is only a year old to this experience, I will not be returning, nor would I recommend anyone take their car in for any service.

I will neither shop in Jiffy Lube as a customer nor as an employee. All the employees were very rude and unprofessional with their customers and employees. This company needs to shut their business and never open again since it is at the bottom of the sink. This happened on June 16th. I did not appreciate what has happened to me. "Never I will work for Jiffy Lube as an employee nor I will shop as a customer" last time.

Ironically what the Jiffy Lube service person failed to tell me was that there was a problem with the oil plug. After they finished the work I was still not made aware of a problem. The pink service invoice they provided me did not have any notes in the service comments area what so ever. The next morning when I went out to my car, I had a 3ft oil leak in my drive way. I called the store and spoke with an assistant manager named **. I took my SUV back down and ** then told me the oil plug was stripped and blamed it on the previous service center. Then he showed me their work order neatly printed out with notes in the Service comments that the "Drain Plug Stripped PTS". Then I showed them my copy. Mine had the information pushed up all the way into the service checklist section which I didn't see.

So to recap, they never mentioned the plug problem and tried to hide the fact in the invoice notes. Pretty clever I'd say. ** offered to try and tighten the bolt but it still leaked. Since the manager was not there I would have to come back on Friday. So first thing Friday I went in to see the manager **. I asked why I had not been made aware of this before they finished the work. All the service centers I've discussed with this said their policy would have been to stop. Secondly they all also said that the likely hood of it not leaking sooner was highly unlikely. The fact that the previous oil change was completed 9 months and 5000 miles earlier leads you to think so. He apologized for not making me aware of it but refused to accept any blame or provide any retribution. I then took the car up to Brakes Plus and tried to have the pan retapped for $80 but unfortunately it still leaks. So now I have to have the pan replaced. I've had three bids so far ranging from $700-$1000. So my $19.95 oil change is now going to cost me... ONE THOUSAND DOLLARS!?!?!?

Okay, so my wife didn't notice the light on the dash the next morning when she got on the turnpike, but it really gets me that Jiffy Lube totally rejected my claim because the transmission checked out just fine 2 weeks prior in Chicago. Let this be a lesson to always watch over your own car. Listen and look for any anomalies immediately after leaving the service place. Mistakes do happen and can be very costly.

The manager at Firestone was great. He told me that he used to work for them and then explained that they did not tighten the drain bolt properly and that it looked like they had put some sealant. Firestone replaced the drain bolt and took their time. We took it home and finally there were no leaks at the drain bolt. I would recommend if you are getting an oil change, don't get it at Jiffy Lube. Get it with a real mechanic.

I walked back into the waiting room and all of a sudden, they call my name and my truck is done. It seemed pretty fast but I still didn't think anything was wrong. I left and went on my way. I did a few errands and no problems. Later that day, I turned on my air or defrost, can't remember which, and heard a weird noise. The next day at work, I told a buddy and he took I ride with me. He pulled out the filter and there were 2 fully intact maple leaves which when the fan went on made a weird noise. There is no doubt that the tech put them in there when he put the filter that I wouldn't buy back in. I would never go to this specific Jiffy Lube again. Buyers beware.

I got an inspection and they said the windshield wiper rubber end was loose, which was not before I got there... Just got them replaced within 30 days. He charged me $39.99 for wipers. He said the car will not pass inspection if I don't do it. I was told it would take 30 minutes... I was there for 2 hours. I will never go back to Jiffy Lube and will share my experience with everyone. Prices keep changing. When I called my husband, he talked to the employee.

They ran through the checks they did on the car and even had me walk around the car with them (including the tire pressure) and said I was all set to go. So I got into the car and my tire pressure gauge showed I'm low on air (6 PSI lower than what he just said). So I got out of the car, opened my trunk, got out a manual gauge and asked him what my tire pressure was again and proceeded to take it manually. It turned out all of my tires were off. No big deal. I just don't appreciate being lied to and why say they checked it if they didn't? How do I know they did the other checks they said they would do?

Then, I thought I'd give them one more chance. I drove there with my girlfriend and asked them to do an oil change, same thing as last time, no air filters, synthetic. I told them I was in a rush so they ran through it all with me. I left them the key and my GF drove us off to a dinner we were late for. I came back about an hour and a half later, about 10 minutes before they close and my car is just sitting there with the key above the tire. They told me they wanted me to sign the paper or estimate or something before they started working on the car but they didn't give it to me before I left. They had it printed out when they were ready to work on the car. It's an oil change, people; unscrew, drain, replace filter, screw back in, fill with oil. They ultimately took no responsibility for any of their actions and I can tell they try with their customer service but I think it's because they are directed to. They don't actual mean it.

I even snapped a picture with my phone to show the manager of the Tigard store where I limped back to. After pulling my car into the pit, the manager checked everything out and said that they had overfilled my oil and the excess oil had simply dripped off my skid plate. He said they cleaned it all up and I should have no further issues. I wish! After cleaning up the previous oil spill on my garage floor upon my return home, the next morning, I was terrified to find the same amount of oil dripped out of my vehicle that night again! I took it back to the Tigard store that day to be told by an employee that a hole had been poked in my cars oil pan return line! As the manager wasn’t on site, I took the paperwork (with no sound description of what I had just been told!) to my personal mechanic to be told yes, Jiffy Lube had damaged my vehicle by subsequently making a hole in the return line.

I immediately took the paperwork for my mechanic back to the original Jiffy Lube that had poked the hole in the return line only to be told by the manager on site that I, as the consumer, must prove they, Jiffy Lube, had actually done the damages and that the problem didn't already exist on my vehicle before bringing it to them! I was livid! My mechanic estimated roughly $800 + in damage had occurred (and that was just a best case scenario from what he could see on the outside without tearing into my vehicle) and Jiffy Lube pretty much told me to kick rocks! Wait! It gets worse!

Being trusting and probably admittedly stupid, I took the same vehicle months later to the Jiffy Lube store on Canyon in Beaverton, Oregon late afternoon on February 24th, 2013 for a signature oil change again, thinking "Well, the damage is already done. I might as well get the $19.99 oil change. What fresh hell could they bring me?" Boy, how I regret that decision! While sitting in my vehicle during the second signature service, the technician offered to fix a tiny rock chip in my window. He informed me that my insurance would cover it and it only take a few minutes to fix, which it did, fine and dandy! Then once he figured they had gotten me into a purchasing mood, the same technician told me that my car's air filter was completely black and full of leaves, which it was. So for a mere $13, I could improve my car's gas mileage exponentially by purchasing a new air filter, so I did just that.

Upon leaving the store that day, I made it a total of 2.5 blocks from Jiffy Lube before my car sputtered and died on train tracks no less! After being stalled on the train tracks, in traffic for over 5 minutes, some good Samaritans pulled over and helped me move my vehicle to the side of the road. How pitiful I must have looked, a stranded woman in rush hour on some train tracks! I called for a tow truck and attempted to have my car towed back to the JL store that was now of course closed! I then had no choice but to have my vehicle towed home as it was a Sunday and most mechanics are closed on Sundays! The next day, I paid for another tow truck to tow my car to my mechanic. After spending well over $400 in two tow bills in a 24-hour period, I had zero money to have the car repaired right then so sadly my car sat in the mechanics lot for five days until payday struck, leaving me stranded and riding public transportation or begging rides of friends until that next Saturday. Sweet!

Once I have ponied up the cash to have the mechanic actually look at it, he popped the hood and laughed! No joke. The punk kid at Jiffy lube had forgotten to reattach the vacuum lines on my intake after installing the "you just have to have it" $13 air filter! He plugged them in and presto! My car fired to life! $75 later, that is! Because of this one careless mistake, I had to pay over $500, was stranded for 5 days and could have died on some train tracks! (Not to mention the previous $800+ Jiffy lube already owes me after leaving my car with a chronic perpetual oil leak from back in September!) I called the corporate office and the general manager Shawn of the Pacific Northwest Division of Jiffy Lube did call me back with an offer to pay for the tow fees only if I could provide them with receipts, which I’m in the process of doing at the moment! But he did not offer to pay the mechanic’s fee for fixing the vacuum lines that their stoner tech forgot to reconnect! Awesome!

Moral of the story? Pay the extra $10-$20 and take your car to a reputable mechanic or your dealership for any and all service, even for a simple oil change, or an air filter! Jiffy Lube offers very little to no training to their GED holding, greasy, pimple faced technicians, albeit that’s a stretch to call them that. Technicians usually have some prior knowledge or skill set and a large percentage of the men and women employed at these places have neither! Jiffy Lube openly recruits and hires people with no previous experience required (as stated in their online classified ads seeking employees) and many also have criminal backgrounds! I will never go back to a Jiffy Lube! Not even at gunpoint!

Jiffy Lube, I want my $1, 378 back and a sincere apology! (I hope no serious or permanent damage has been done to my poor unsuspecting vehicle). Keep treating your customers this way and you have no customers! I see a $4.99 oil change with a free hot dog special in your company’s foreseeable future!

After inspection, we were told that the brake fluid was greasy, not normal. It even had a smell. The vehicle locked up a second time within days of the last incident so I went to the dealer where we purchased the 2004 Jeep Liberty to see if they could help us out. They only told me that we would have to flush the brake lines and replace everything. I went to one more mechanic just to cover my tracks and make sure that everyone was telling me the same story. Yep, everyone said someone put an oily substance in the brake fluid reservoir!

I have contacted Jiffy Lube since they were the last to service the Jeep. And of course they are saying that it is impossible for that to happen because they are not allowed to touch the brake fluid, nor do they carry brake fluid. Well, is it possible that somebody had no clue what they were doing and put power steering fluid in my brake fluid reservoir? Now, I have a vehicle that is not drivable with a four year loan and full coverage insurance! Both mechanics have said all calibers, master cylinder and hoses would have to be replaced because they are swollen and contaminated! $1,081.00 worth of work! So, who is going to pay for that?

What followed was an hour of them trying to shove it back in backwards, etc. The stick broke off with part inside the compression hole. There was no shoving it back in or "gorilla glue and tape" to fix it as was suggested by the tech under the vehicle. The tech who broke it of course didn't accept responsibility and the rest of the crew run with that idea so suddenly it's 4 against 1 even though only one guy had his hands on the dipstick.

Later, I found out I needed to come back and talk with their "manager," who is another punk kid who immediately tried to do the same crap to fix it and suggested "jb weld" to which I said, “No, it needs to be fixed correctly and I'm not going to risk that stuff getting in the engine.” So the manager sent me to get 3 quotes. Yes, I had to have 3. I was told emphatically Jiffy Lube would take the lowest one. I was further told they would only pay for what was quoted so if anything came up, it was too bad. Even the mechanics I talked too were shocked because they can't give a quote for something that may or may not happen. To replace the dipstick on my truck, they "might" be able to get it out and replaced without pulling the engine, so 4 hours and 4 hundred. If a bolt breaks in the process, I would supposedly be left with a "too bad" situation. If the engine has to be pulled, oil pan needs to be dropped and it's running 8-9 hours and a thousand bucks for the repair if nothing goes wrong.

Well, I took these quotes in and I was told immediately they weren't going to do anything and that it was broken before they touched it. I contacted Jiffy Lube directly and they refuse to hear it and claim franchise, etc. even though it is Jiffy Lube's name on it. They also added a note into the receipt - dipstick broke on arrival. Supposedly my signing for my keys is being claimed as agreement. Unfortunately there is a problem with this. I signed under duress, I needed to get my vehicle to a repair shop and I didn't get my keys unless I signed. The signature was simply authorization to do work and that the work was received. Nowhere was it agreement with what was written. They knew emphatically before I signed and left I would be getting quotes and submitting the claim. They then began to stonewall me. Instead of making things right, they hit me with a no trespass. This further violated the contract or agreement allowing me free top-offs (which are needed now that I'm leaking more oil because of their damage).

So now I'm waiting for a call back from the franchise. Jiffy Lube Corporate hung up on me. If I don't receive resolution this afternoon from their district manager, I'm going to King5 and Kiro7 and I'll stand outside of their shop with a sign on the sidewalk if I have to. This shop is going to cost me over a grand in repairs. I wouldn't care if they could get it done cheaper, if they had a proper mechanic, but they don't and won't even attempt it.

I just got a call back from a man named Angel (same name as the manager at Jiffy Lube who told me 3 months ironically). Angel, CS guy, would not give me the Jiffy Lube AC warranty policy. He kept telling me to just bring it back when needed. I find it amazing that a company this big does not have an actual AC warranty policy, time frame. What an easy way to scam customers, "Oh, you should have been here yesterday" policy. I will never go to another Jiffy Lube again and I'll tell all I know that they are a fraud/scam. I am also going to relay this experience to all consumer protection people at my local news stations. This is absurd customer service and is not okay and should be made public!

Presently (1/20/2013), the temperature outside (I parked my truck outside and it is 10:46PM) is -7 degrees with a -39 degrees windchill and guess what? My truck started without a problem. I guess the tech needs to return to battery school too. The techs also checked on my receipt that they vacuumed and cleaned the inner and outer windows. They were not touched. The tech insisted that they were not in the business of trying to sell me something. If that was not an attempt to sell me something, again, go back to selling school.

The consequences of my visit is that I refuse to ever deal with a Jiffy Lube again and will inform anybody of the ridiculous service that is received there. At this point, there is nothing that would get me to step foot in a Jiffy Lube again.

I inquired if the engine flush procedure was needed and if General Motors recommended such a procedure for my specific vehicle model/make. The JL#2335 service representative informed me that yes, the procedure was needed and would prolong the life of my engine. The JL#2335 service representative also responded that yes, an engine flush was recommended by General Motors for my vehicle make/model. Given this information, I agreed to allow JL#2335 to perform the recommended engine flush.

As I sat in the waiting room, I researched up engine flushes (more out of curiosity) and was horrified to discover the following information: engine flushes have not been independently proven to extend the life of vehicles, especially those that are modern and are well maintained (my vehicle is both modern and well-maintained); not only does General Motors not proactively recommend engine flushes, it actually advises against performing them (page 10-12 of the 2011 Chevrolet Cruze Owner’s Manual cites, engine oil system flushes are not recommended and could cause engine damage not covered by the vehicle warranty).

In addition, GM Technical Service Bulletin 04-06-01-029E (released in April 2010) referring to 2011 and Prior GM Passenger Cars states General Motors Corporation does not endorse or recommend engine crankcase flushing for any of its gasoline engines. Analysis of some of the aftermarket materials used for crankcase flushing indicate incompatibility with GM engine components and the potential for damage to some engine seals and bearings. Damage to engine components resulting from crankcase flushing is not covered under the terms of the New Vehicle Warranty.

By telling me that General Motors recommends this type of procedure for my vehicle make/model, the JL#2335 service representative misrepresented the facts and flat out lied to me. If I had known this information ahead of time, I would not have agreed to the engine flush. I am now in a situation where my vehicle could have engine damage, not covered by the warranty, resulting directly from an ancillary service that JL#2335 recommended, performed and misled me about. After discovering this information, I tried to stop the engine flush before it happened, but I was too late. I asked to speak to the JL#2335 manager which I did. The JL#2335 manager was less than helpful.

I contacted the Jiffy Lube immediately upon return, and the manager immediately offered to procure the parts and replace them at no charge to me. I brought my vehicle to the shop for them to review the missing parts and measure for the new ones, and within days the manager called back to let me know the parts were in. I was very satisfied that they resolved that issue, given some of the other treads I have read about damage caused to cars and appreciated that the manager followed through on what he said he would do.

In the same visit where they replaced my wheel covers, I asked them to change my oil again since we had just driven 3,000 miles and they did so. I declined all of the optional services that they offered. I live within a few blocks of the Jiffy Lube and drove home about 35MPH on back roads. The next morning, as I got on the interstate and approached 75MPH, I realized that the hood of my Explorer was bouncing freely (actually whipping up and down in the wind) as I was driving down a 4-lane interstate. The tech had "forgotten" to latch my hood back down. Luckily, I was able to park and re-latch my hood, but that never should have happened. If I had not been able to pull over, that could have caused a serious accident on the interstate if my hood flew up over my windshield. I did call the same manager back and informed him. He apologized and said that he would give me a discount the next time I came in. I can promise, there will not be a next time. I can't trust my safety and the safety of my children to a shop where twice in a two-week period, negligence appears to be the norm.

Being my only car, I got worried and told them to go ahead and do it all, adding up to $360.54. As I paid and got ready to leave, he told me, "It's all good now," and he even installed free wiper blades, also, that I had a very low amount of brake fluid and they did not have any there so I would have to get that on my own. I paid and left. The next day, I went to an auto mechanic place and they checked my brake fluid and told me it was full. I saw for myself and it was. I showed him the receipt from Jiffy Lube and he said I was scammed. The rear transmission fluid was not new, being almost obvious they did nothing to my car.

When I looked under the hood, there was the cap sitting next to the opening of the radiator. The gentleman forgot to put the top on after recommending I get the flush. To make a long story short, they had to rescue me from Iowa (2 hours and 30 minutes wait), tow my car back to Kansas City ($600 bill), get me a rental while they repair my car (not sure of tab) and replace my engine ($1,275). Well the story doesn't end there. Now that the engine is replaced, my check engine sensor, ABS sensor and esc sensor (which was never oil before) will not go off. Upon my visit to the Hyundai dealer, I was advised I now have a non-functioning ABS sensor, which triggers the other sensors and that sensor was removed when the new engine was replaced.

The total to correct is $2,300 and of course, Jiffy states the engine has nothing to do with the ABS sensor control so they will not cover it. So now my 2008 Hyundai Sante Fe sits in my garage with expired plates undriveable because I cannot pass an emission test with a check engine sensor and my plates expired back in August. So now instead of getting my nursery together for my baby that will be here soon, I'm in the process of finding a lawyer to take Jiffy Lube to court!

I asked why my estimate stated otherwise. She then went to someone in the service bay and he briefly stepped into the waiting room and said it was the wrong service, that the estimate was wrong. I asked how it was wrong if the high mileage oil was listed, to which he stated the extra quart was not listed. I showed him the estimate, pointing out that the extra, the sixth quart, was indeed on the invoice. He then said the base service was extra. Then, he said he couldn't give me that oil for the lower price, so he told his guys to pull my truck back into the bay and take out the oil and replace with the lower grade oil. After this, I was a little concerned, wondering if they might do something to my truck since I'd complained about the difference in the price between the estimate and the final price.

I was on a road trip the next day and upon my reaching my destination, after an uneventful 8 hours of driving, suddenly my oil pressure dropped and the warning light came on. I drove ahead, trying to figure out what to do and then it seemed all right. At the next traffic signal, however, it did the same thing. I checked the oil level and it was OK. I asked a relative, who is a mechanic, and he couldn't see anything wrong and suggested to just keep an eye on it. The next day, it seemed fine until the radiator overheated suddenly! Jiffy Lube had suggested it needed a full flush, which I'd done within the last 12 months already. I filled it and it seemed all right after that. Everything seems all right now, but I know I will do what I can to dissuade everyone I know from ever going to Jiffy Lube!

Upon returning to the store, the reps looked at my car again and stated nothing was wrong. My car still wasn't running correctly but the store was closing. The next morning I contacted the area manager and he advised he would tow my car to any mechanic I chose. I requested to go to one mechanic. He stated he would have it towed to the facility that Jiffy Lube uses. I agreed. The mechanic did a diagnostic check on my car and found that the oil pump had gone out, which would have occurred if the wrong filter had in fact been placed on my car as the technician at Jiffy Lube had stated. He informed this to the area manager (David **), who in turn contacted me to advise it was regular wear and tear and that his company was not responsible. David offered to retrieve the oil filter and have it tested to determine if in fact it was a bad filter; however, as I explained to him, the filter that was currently on the car wasn't the original filter that Jiffy lube had placed on the car during the initial oil change as the product numbers are different.

According to the receipt, the filter that was placed on my car during the service is of 123bp; however, by the time my car made it to the mechanic the next day, the product number on the filter is pof5288 and the partial number from the receipt is written on the filter that is on the car at this time. However, Jiffy lube is adamant about not having changed the filter once the car left the first time. I have spoken to Steve (store manager), and David ** (area manager), and Robert ** (division manager) several times in an effort to get my car fixed. These men are only interested in taking the filter that is currently on the car to be tested. That filter I can assure you is fine because they have already replaced the bad filter. Invoice number is **. My car is still at the shop where they had it sent to non-drivable.

Two weeks later, when checking our accounts, I found the checks had not cleared. My daughter went by the shop (JL) and was told the checks were bad (not true). She then went to our credit union and they said they haven't received the checks and there were plenty of money in her account to cover them. She took out the money and went back to Jiffy Lube and paid cash. They said they would remove the returned check fees which totaled $100.00 as she wrote two checks. They did not give her a receipt and said they couldn't, and gave some lame excuse. Well now we have TSR (a collection agency) calling and mailing us, saying we owe the amounts for service plus $100.00 in returned check fees.

I called JL's manager Jason and he said he would call the corporate. He called me back and said the corporate said it's paid, that I needed to call their bank BB&T and to get it resolved. I said, "No, I do not. You are the ones who caused this problem and it's your bank." He said he would call the corporate again and get back to me. Nothing so far. Besides that, when they rotated our tires, my Sienna lost 2 wheel covers (I didn't find out until I got home) and after backtracking, never found them. It will cost me $40 to replace and they threw my daughter's wheels out of balance which cost us $50 to repair/fix. So above the service charge for the day, we also had almost $100.00 in expenses to fix the problems they caused. We have been customers for over 20 years. This is insane. Also, I might add that Jason seems rather unconcerned with all this to say the least.

He proceeded to tell me that I could have them remove the skid plate to clean it but that if the bolts broke, it would be at my expense. Needless to say, my blood pressure rose significantly. My 4runner has 269K miles, and my wife's Camry has 170K miles. I showed the manager the receipt from my 4runner that gives a brief history of our loyal business with them. We have been doing business with Jiffy Lube for many, many years. I'm religious about routine oil changes. In fact, I've spent approximately $2,300 for oil changes for my car alone, not to mention my wife's care.

The manager on duty to seemed like he could have cared less about my complaint. I said to him that Jiffy Lube is not the most economical place to get an oil change and that there are plenty of competitors who would gladly take my business. And that is exactly what I will do. We will not be returning to this Jiffy Lube at all.

When the engine seized up and the car broke down on Rt 42 S, I spoke with the manager of the Jiffy Lube the next day. He picked me up to go have a look at the car. He checked it out and took pictures of the oil stick. He said that the oil looked thin and that the block could have cracked and antifreeze may have mixed with the oil. I told him that I had put 4 quarts of oil in the car because the car was knocking loud, the oil light stayed on and the oil stick was reading low. He had me tow it to my mechanic, which is Firestone in Blackwood, NJ, to have them look at it. They determined that the engine block had cracked and the motor had seized up.

When I contacted the manager at Jiffy Lube, he said that he and the owner had looked at the pictures that he took of the oil stick and determined that I put too much oil in the car and that if I wanted to prove differently, I would have to have the engine broke down at my expense and he would have an independent person look at the results. I have been driving for over 30 years, I am not a mechanic, but I know enough about cars that if the engine is tapping, the oil light comes on and the oil stick reads low, then the car needs oil. I was not having any trouble with the car before I took it to Jiffy Lube. I also would not just get an oil change and turn around in the next two days and put 4 quarts of oil in the car unless there was something wrong with it. I believe, and my mechanic agrees, that like the Jiffy Lube manager stated, if the antifreeze got into the oil when the block cracked from lack of oil, this could have caused the overflow on the oil stick.

I asked if it needed it not knowing what the process was or what an engine flush was at the time. He replied, "Yeah, your car needs it." He said, "I can just put the new oil in it and you can drive around the block and come back. Then the new oil that we just put in it will be dirty just like that." So I said, "Okay. Well, I don't want that," so he did the engine flush. Everything seemed to be okay when we left the Jiffy Lube but the next day, I left for my trip out of state. I didn't even get 100 miles away from my hometown before the car went downhill. I was driving on the highway turnpike going south. When I was going to pass a car, the engine hit in high gear. I then started to hear a loud ticking sound coming from under the hood of the car. I started to turn back into the slow lane to pull the car over. I was trying to get back in the right lane to pull over waiting for the car that was currently in the lane to get past me so that I could pull over when the car started to slow down.

I pushed the gas to try to speed up a bit but then, all of a sudden, I heard a pop sound then it sounded like something fell off. Then all the lights came on, the engine light, the oil lights and then the car died right in the middle of me trying to get to the shoulder of the highway while cars were passing me at high speeds. I had to coast to the shoulder of the highway. I got to the shoulder safely but the car was dead and I was in the middle of nowhere with my family and my dog in the hot weather. I got on my cell to call a tow company for Emporia, Kansas and 45 minutes later, the tow truck showed up. We were hot and sweaty and tired. He towed us back to Emporia where he had to spend the night at a Best Western there until we could find a ride back to Lawrence. We had to leave my car there for 2 weeks until we could get the car.

The dealership I bought the car from went and got my car from Emporia, Kansas, 100 miles away, and brought it back to the dealership here in Lawrence where we were told the engine is locked up and that Jiffy Lube was sending an investigator to the dealership to look at the car to see what's wrong with it. But they are trying to say it's not their fault when they were the last and only people to touch my car. Everything was fine before I took it there and now the engine is locked up after their so-called care.

I let them know I was not going to pay if it didn't work, period. So, I paid for the oil change and left - none too happy but I figured I would go to the Honda dealership and get it repaired. As I drove away, there was a large noise and the power was lessened. I immediately returned and they looked under the hood and told me the freon they put in had completely damaged my air conditioner. They told me to not run the air conditioner and they would contact the district manager. The manager called me and informed me the district manager had stated it was not their problem and they would do nothing about it. I have a call into the district manager myself. Is there anyone that can help me with this situation? I can't afford to have a new air conditioner installed in my 2000 Honda.

After that, he mentioned something about just topping off some kind of liquid for $6.00. I again said, "No thanks." I left back to the waiting room and decided to go tell the Jiffy Lube associate to go ahead and do the $6.00 procedure because I didn't want to bother my friend the mechanic for something so simple and he said okay. I said, "Do I pay you in the meantime?" and he said something like, "No, afterwards". If he would've billed me in the first place like I said, I would've seen that he was going to go through with the expensive procedure. When I was given the total, I was so upset and angry and I explained to the associate that I didn't want that procedure done to my radiator.

It was a different associate this time around and she said the previous associate had given me "a discount". She then told me to talk to him again, but at this time, I was so displeased and angry, most of all, that I just wanted to pay and get out of there ASAP. A while after getting home, I realized that my car was leaking oil and I decided to check up on it a little while later and see if it was still leaking. It was still leaking and I decided to take it to another oil change place about two blocks from my house. The associate there told me that the oil filter was loose and this is why it was leaking. He also mentioned that the screw to get the oil out was stripped and that Jiffy Lube should've let me know.

I later remembered that my friend, the mechanic, did tell me the previous time when I did my oil change that we were going to have to get another screw on the next oil change because it seemed to be stripped and he didn't have another one at the moment. I think Jiffy Lube robbed me of my money and time. I also believe that if this company takes the time of letting you know of "supposed procedures your car is due for", that they can change a screw or nut if it's in need of one, or at least let the owner be aware that it needs a new one, instead of just pointing out the expensive supposed things it needs. I also would've liked to have been billed ahead of time like I told the associate. This way, there would've been no misunderstandings. Thank you for your time and I hope to hear from you soon. I have the receipt in case you have any questions. Thank you again.

According to their regional customer service manager, they cannot be responsible for what could have possibly happened during the 16 miles and 1/2 day that passed from the first oil change and the inspection for the oil leak. Additionally, they claimed in writing on the service ticket for the first repair that they recommend an oil pan replacement as a permanent fix for an aluminum oil pan. To make matters worse, their fix did not correct the problem. It leaked oil on my driveway the next morning.

I called and stated the continued issue. They still claim worn threads due to age and mileage as the cause. I state that all vehicles with similar age and miles will have wear from previous oil changes. Additionally, if there was such significant wear that our car will leak as much oil as evident after their oil change, there would be signs of seeping and leaking at the time of oil change. Since there was no leaking or seeping issue prior, then there was no issue to call out to my wife and state in writing when the oil was originally changed. Jiffy Lube lacks integrity! They would rather argue and fight and hide behind weak excuses than admit fault when fault happens and properly fix. This is just a damaged oil pan, not an engine (yet) and they are still running and hiding from their responsibilities.

Two weeks later, however, the bulb they changed burned out. I was told when buying a bulb change from them before that they have 30-day warranty on that. So I took the car back again with receipt and asked them to replace it. The manager or supervisor in charge tried to immediately tell me, without really looking at anything, that it was my car's fault and not theirs. When he realized he wasn't going to get me to go away with that excuse, he suddenly started saying that he couldn't change my rear blinker bulb because the guy that had the right tool wasn't working there anymore. He actually said this. They couldn't change my bulb because they needed a special tool.

I went down to Advanced Auto Parts (I'm not a car savvy myself), bought the appropriate bulb and a $3 common wrench and changed it myself 2 weeks later. It's working just fine. Special tool my **! Horrid service. Keep your car away from this location. They are crooks and bad at their jobs.

Now, I'm wondering what recourse I have if nothing is done. I'm also wondering if the guys who did my car, Andre and friend, retaliated, since I left at first and came back reluctant about the synthetic. I wonder if they deliberately sabotaged the car. It's pretty strange, isn't it?

As I left, the panel told me that I need to replace the exhaust filter. This had never happened before, and we checked to find what this was in the manual. The vehicle was sitting on the exit pad from the lube shop when I noticed oil leaking from underneath. They returned the vehicle to the shop and checked for oil leaks and found that the skid pan had been filled with oil. They then had to take the skid pan off, clean it, and re-install.

On the way back to San Felipe, I noticed the oil gauge pressure was higher than it had ever been; it was fluctuating from low to high, and then a message on the panel came on, telling me that the engine power had been to reduced power. At that time, I was 10 miles from home. Again, this has never happened before. I am now in San Felipe, Baja, Mexico; and I am having to put the truck on a trailer and have it looked at at Fisher Motors in Yuma. I hope Jiffy Lube will honor the bill for this. I was offered a free oil change from a Jiffy employee named Greg, but I think I will pass on that one. Once bitten, etc!

I explained this to the manager and his response was, “It’s ok, we will pull your car in and correct it.” being as angry as I was, I told him, “It’s not ok. You almost blew up my engine.” As the argument got more heated, he began to fault me more and then taking my dipstick and hurling it at me in front of his own staff hitting the door where I was standing and landing at my feet.

I contacted manager “**” at JL, explained the situation and received a call from the regional director in Los Angeles whose name is “Shafer”. Shafer claimed they used their fluid with an additive to get it to “Volvo specs”. I spoke to another manager “**” of the other JL nearby at 1970 Oceanside Blvd, Oceanside, CA and he told me he is aware that the trans oil they used is not compatible with my Volvo, that they have a chart that shows what cars are compatible with their “house fluid”, and that he has to go and obtain the proper fluid from a 3rd party when customers come in with these “specialty vehicles”.

Also, that they do not like to do this due to the cost they incur of $10-12/quart, but at his shop will purchase a couple extra cases for future customers. On top of that, the manager “**” of the location I went to, was the person that informed “**” of this! The service manual states the vehicle should only receive Volvo AW5 automatic transmission fluid. Quite simply, if a business is not qualified to do a service, they should not offer it. Due to their negligence, they have a financial and (should have) a moral obligation to repair this vehicle.

I asked the manager ** to sign a paper confirming it was Jiffy Lube’s fault and that they would replace my engine with an equal or lesser mile engine and "take care of me." It is now March 16, I have no rental vehicle and the district manager ** is now trying to tell me it was not his crew’s fault when they already admitted fault the day it happened. I have a wife and a daughter and this has been a terrible inconvenience to my family and me. I want to be treated fairly, which should be them renting me a vehicle until they can fix my Trail Blazer, refunding my money I spent on the oil change, and being more professional with customers that have been treated unfairly.

I showed my vehicle to different service center, and they confirmed that the noise is due to the serpent belt, which was replaced by Jiffy Lube. I went again to Jiffy Lube, and told the same issue, but the agent at Jiffy Lube defended that it was not their fault, and they were reluctant to fix the issue. I went to a full time service center, and fixed the issue. I have to pay twice the amount without any issue. I feel very bad. The dates of visit were 2/18/2012 and 2/19/2012. This is at Jiffy Lube store number 2977 at 2675 Campus Drive, Plymouth, MN, 55441.

All I'm asking is fairness, you don't take a vehicle in with no problems and leave 5 - 10 minutes later with a blown seal after you spent money on the service. I have been a customer for 4 years and been going to the same location for oil changes. Never I had a complaint or dissatisfied with the service. The mechanic that repaired my car informed me that too much fluid went in Jiffy Lube put 3 Pt. in and I only needed 2 pints. After asking questions about how much fluid you put in, I was informed that you don't top off your differential fluid. I don't want to go to an attorney, all I want is the money for the repair. not for losing day off from work, getting a rental, going through the stress of a high repair bill that put me behind on other bills. So I would like a representative to get in contact with me not the owner of the store a Jiffy Lube representative.

He told us that the manger was out of the office and that we would have to come back tomorrow to talk to him. We called first thing the next morning and the manager Jason said that their was nothing he could do that car handle's on Toyota's brake everyday. We asked him to pay for the damages since his employee broke it. He refused.

We took our car to our trusted mechanic and were told it would cost 200.00 with parts and labor to fix it. We are so upset about this. I can understand if we had broken it but they broke it they should pay for the damages they caused to our car. I want my money back so we can take our car somewhere else we can trust! If they will repair the damage and do the right thing we may consider doing business with them again since this is the first time we have ever had an issue with them. We have been using their services off and on for almost seven years but if not, we will be filing a police report and taking it to court.

On the 26th he called and informed me that they were not responsible and they were not going to cover it. If it wasn't their fault then whose was it? I have been a customer there for years and am very upset that this is the way they treat their customers. I will be getting an attorney and taking them to court. It’s a shame that after over 10 years and how many unknown cars that I would be treated this way!

The time came to meet with an employee in their office to discuss the cost of the oil change but instead of getting the advertised price, which I did ask about, I was told that "because your car has high mileage we have to use a higher grade of oil." I didn't know what to make of this statement. I felt like I was bullied into the package I ultimately paid for $69.27! For an oil change! What the heck just happened here?

As I'm looking over the description of the so-called services provided, I noticed that they provided me with a signature service which I don't recall agreeing to, especially since I asked about the advertised special. Then they charged $21.99 for Synthetic Blend Upgrade Oil which I know I can purchase for much cheaper else where. And what the heck is "P5W30BH"? Is that a made-up or hidden service code? I don't care that they did all the other extras because I had already cleaned the inside of my car and checked the tires. So what was I charged for exactly? Never, ever, will I return to this particular location for an oil change. Never! Nothing unusual has occurred with my vehicle yet; but I'll give it a couple of days to see if something is out of place. I know how my vehicle runs and how it feels.

I am pleased to report that after "dancing" around for a couple days, I did finally get a call from the regional manager or maybe it was the fact that I sent a letter to the BBB, State Attorney General and Jiffy Lube Corporate. After having to describe my ordeal several additional times, they went ahead and reimbursed me the amount I was claiming. Of course they admit to no fault of their own but I thought you should know that they did resolve the issue. It still remains to be seen if we ever take our vehicles back there, but at least, with a bit of prodding and documented facts, they helped us out.

On 12/16/11, I had a standard oil change and tire rotation performed. After several customers cars had arrived and left after my service started, I asked why the delay with my car. I was told that when the technician was re-inserting the drain plug in the oil pan, he stripped the threads out of the pan. They were trying to locate a temporary plug that was bigger and would fit. The shop manager said he was sorry and that he would take care of the repairs when I was ready as we needed the car the next day for a trip.

When I paid the bill, I noticed and mentioned that there was no mention of the damage done. I was told that I could write something down if I wanted. Of course I did, but felt like they were trying to sweep it under the rug. Several days later, I called the shop and spoke to the manager who said he would have to "get some numbers put together" and he would call me back with the plan of action. I then called my dealer and found that the repair would run approximately $375.00. I did not receive a call back and finally on 1/5/12, I called the shop again only to be told the manager was out and would call me the next day.

I called the shop on 1/6/12 and spoke to the manager who said that he didn't have my phone number (my account has been on their computer for almost 9 years now) so he wasn't able to call me back. He asked me to bring my car in to see if he could do the work himself. I did as he requested and was told by him that he could perform the work on Monday evening, 1/9/12 if I left it with him over night.

I left the car with the manager on 1/9/12 as requested but received a call from him as I arrived at my house (I guess he found my number on the system this time) and he said that he had taken all but one bolt out of the pan and found that it was under the transmission and that he couldn't do the job. He recommended that I have the father of his associate John do the work. He then said it would cost me $175.00. I explained that I was interested in paying anything for the damage they caused. The manager said that because my car has over 120,000 miles on it and the pan is aluminum, it wasn't there fault entirely.

I called the corporate hot line and filed a complaint. Their process now has me waiting up to 48 hours for a return call from the district manager/owner.

During his first visit at this Arnold location, he went with his granddaughter to translate for him since he speaks very limited English. The technician told his granddaughter that if he did not get the Engine Flush and Engine Treatment, the car will break down. My father told the technician twice that he wanted engine oil change only. The technician did not listen to him and told the granddaughter that there is a lot wrong with the car. The granddaughter, afraid that the car will breakdown, gave the technician the go-ahead on their recommendation to get the engine flushed. The Arnold location took advantage of two naive people: a child who is incapable of making a mechanical decision and an elder that spoke very limited English.

I called the Arnold location Manager Greg ** to get refunded. However, he refused, he stated that my father agreed to pay the amount. My father did not agree to additional services but only to get a $40 oil change. My father paid because the technician demanded him to pay the amount. My father did not sign the Authorized & Received By line on pink form (I have a copy of the receipt). The Manager said he was not authorized to provide a refund and that I needed to call his General Manager Kirby **. I asked when the GM is at the location and was told that he does not know his schedule and that I can call and try to reach him.

Overall, I am very dissatisfied with the service at Jiffy Lube. I have always been dissatisfied with the service but continued to get oil changes there for the convenience, and always refuse the bait and switch services. I have been going to Jiffy Lube for 20 years. My whole family gets our oil changes at Jiffy Lube, four cars every three months. But I will not step into another Jiffy Lube ever again unless my father gets a refund.

On 8/22/11, I took it in for oil change, transmission service, transfer case service, radiator flush and air filter change. I actually asked my brother who is a former auto mechanic if I should take it to Jiffy Lube for all these fluid changes. He said sure, all they are doing is changing the fluid, right? It needed a couple other things (minor tune-up, spark plugs, etc.) that I didn't feel comfortable having Jiffy Lube do. So we took it to the local Jeep Dealer on 9/8/11. About the time I took it to the dealer for the other work, I noticed a non-typical noise coming from under the car. I just mentioned it in passing to the dealer and they said it sounded like a loose torque converter bolt and they would need an hour diagnostic work to look at the transmission. Since we were leaving the next morning for one of our trips, I asked if it was something that needed immediate attention. They said no just make sure it doesn't get any louder.

So, we went on our trips and the noise was still there. We brought it back to the dealer on 12/19/11 to have them look at the issue again. They ended up keeping the vehicle for 2 days trying to diagnose the noise. They replaced the water pump which helped but there was still a noise coming from under the body of the vehicle. Upon investigation, they found that Jiffy Lube had put the wrong fluid in the transfer case. They put in regular transmission fluid while the vehicle (4 WD AWD) requires special gear oil with limited slip additive. The dealer replaced it with the correct fluid and it is fine now. (They did indicate there was about a 50:50 chance that there was permanent damage but it appears we did avoid that crisis).

So I went down to Jiffy Lube on 1/4/12 with all my paperwork and talked to the manager (facility manager) on duty and told him I want reimbursement for; the botched work they did, the diagnostic time and labor that the dealer had to do plus the cost to have the correct fluid put in. The dealer wrote me a letter indicating I should pursue them for $438.60. I told the manager I would be happy with $266.09. So, the manager indicates he can't make any decision and must call the regional manager/owner. He then said the regional manager will get back to me that afternoon.

I never received a call back that afternoon so waited almost 24 hours and called them. A different manager (floor manager) was on duty who had no idea what I was talking about but tried to call the facility manager and the regional manager/owner. After many calls, I am told that the regional manager/owner is in an all day meeting and can't talk to me today so they assured me he will call on 1/6/12.

(The facility manager did inform me that there is a disclaimer on the back of the invoice that indicates that they are no warranties on the vehicle repair or work if the customer performs corrective work without the Jiffy Lube Service Centers prior written approval. In this case, the repair work was initiated without Jiffy Lubes consent because we needed 2 days of diagnostic work to figure out what the issue was. So I don't see that their warranty is relevant in this case as it was not initially obvious that they caused the problem).

As of today, 1/7/12, it is apparent that this is not an issue that they will resolve and it is not important enough for the regional manager/owner to call me back. I will register a complaint with the recommended ConsumerAffairs.com website, the Utah State Attorney General and the BBB. I honestly don't expect to receive a dime back but at least this might help someone else avoid the horrible lack of customer service (and potential to damage my vehicle) that I received at this location. The fact that the regional manager/owner will not even talk to us is really what is driving this complaint.

After this experience, I didn't want to take the car back to JL, so next time I took it to our local mechanic to have them change the oil and see if anything was wrong. They told me that the oil pan would eventually need to be replaced because you can only use an over-sized plug a few times before the pan is damaged beyond repair. So, the next time we had the oil changed, our mechanic replaced the oil pan which ended up costing almost $500.

After attempting and failing to get in contact with the district manager as well as the owner, I found out that Jiffy Lube was denying my claim to the damage they caused to my car. Now we are searching our options because we don't want to allow Jiffy Lube to get away with this.

The car got worst. I then call Jiffy Lube and complain, they told me they never did anything but change the oil and filter. Weeks later, my car started losing its gears and my transmission went out, car was not drivable. I complain to corporate and still waiting on a callback. Holidays came and left and we're in a new year and I'm confuse how this happen and this business is still going.

She tried to reason with the man and explained that her sister works for Jiffy Lube. She said that the coupon is valid with all Jiffy Lube and expressed that she only wanted an oil change, not the additional services. The sales representative explained that the additional charges were for other services and she has to pay. My wife being 38 month pregnant was so frustrated that she started experiencing severe cramps. She didn't want to argue and just paid the total amount.

She tried to reason with the man and explain that her sister works for Jiffy Lube and said the coupon is valid with all Jiffy Lube and express that she only wanted an oil change, not the additional services. The sales representative explained that the additional charges were for other services and she has to pay. My wife, being 38 weeks pregnant, was so frustrated that she started experiencing severe cramps. She didn't want to argue and just paid the total amount. Due to criminal charges for overcharge services that customers did not request, Jiffy Lube makes money off innocent customers that are taken advantage of. Due to the frustration, my wife had to go to the hospital to ensure our baby was fine. I am deeply disappointed that companies like Jiffy Lube take advantage of innocent customers to make a few extra bucks. I can assure you that I will never go there again and will inform everyone that Jiffy Lube are thieves.

Since this is a 2010 vehicle with only 12,000 miles, I wanted the vehicle repaired properly. I have called two different Dodge dealers and both have told me that putting an insert in to replace the damaged part is not the way to go and they would not put in an insert but would replace the damaged pan. One repair shop I called who claims that a percentage of their business is repairing damage caused by Jiffy Lube also recommended replacing the oil pan.

I currently sit waiting for return calls from district manager, George. I told him when I would call him back, no answer. Left two messages, so far no call back. As this is my sole source of transportation, I really do not want to take a chance of a stop gap repair with the possibilities of major damage later. Do I risk further damage to my vehicle due to oil leaking or do I just sit home and wait and wait for someone to repair the damage caused by Jiffy Lube?

The car was overheated and would not run. Now, I finally go to my daughter's car out of the parking lot that she was stranded in and safely pulled to the "nearest" gas station in Chelmsford, MA, before she got stranded again, so they could diagnose the problems of over heated and check engine light and yes the Mobil Station mechanics said, "Well, the radiator cap was not on securely, therefore, it depressurized and over heated, and now the thermostat needs to be replaced, radiation needs to be flushed and fluid replace and we don't know if there is internal damage to the "block engine".

Well, the last person to "touch" radiator was Jiffy Lube, Middlesex Street, Lowell MA ((78 458-1200) on Feb 2, 2011, at a 2:10 pm oil change appointment and to check radiator fluids.

The Radiator cap, was not replace correctly! Of course, I call Jiffy Lube in Lowell and continued to tell them of the problem they caused and unsafe by 18 year-old daughter was stranded in her car. The Store Manager, Mr. Mark ** informed me that, (if the Mobil Stations or another party, already touched it, the Jiffy Lube is not responsible for the cost of fixing what they messed up!

So, Jiffy Lube is telling me, I should have called them first, and brought my stranded car, and try to drive it 15 miles further to their store, so they could see the problem, and possibly, possibly fix. What? Are you kidding me?

He continued to say, I'm the manager and your complaint is just going to come back to me, you can complain all you want, but you're wasting your time! How nice of a way to treat customers. Very nice Jiffy Lube.

He basically, laughed and said, you can chase it all you want, Jiffy Lube is not liable and continued to say, "Too bad, you shouldn't have brought it to someone else first. "

Are you kidding me! She was stranded, and I'm going to try to drive this car 15 miles away, and hope Jiffy Lube covers it! When I practically had to "push it to the closest Gas Station! Ridiculous!

Jiffy Lube Middlesex Road Lowell MA (978) 458-1200 - Store Manager -. Mark ** - is liable for my damages to my car $185.00 to fix! I have receipt attached. As Jiffy Lube did not do their job properly and they don't even stand behind their work! Shame, shame on Jiffy Lube, even treating customers in that manner!

At the last service, they tightened them so tight that I now have to take the car to the dealer to correct the situation. The store would not admit that they were the ones that over tightened them, although they took them off and reinstalled them the last time. This will require dealership involvement.

When I finally figured it out that I could back out, I did. I left there and went to another car wash. When I was able to look at my car without it being covered with soap, I saw where it was a little scratch on the front hood. I called the Jiffy Lube and spoke with the assistant manager and he was very unconcerned about my episode. My husband and I went to the Jiffy Lube around 12 noon and the Manager wanted to tell me how the car wash operated and how it couldn't have scratched my car. I did not see anything in that car wash that morning that said "Drive backward". The manager was very rude and tried to tell me what I had done wrong. The manager was very unprofessional, so needless to say, I will never return to that Jiffy Lube for an oil change or car wash.

When I was there, another customer walked out because he believed there was a misrepresentation. When I stated that I did not believe that I should have to pay for a service that I was forced to accept, Ralph threatened to call the police while I was trying to reach the corporate office. I was on hold and the message said that due to high call volume, I should leave a message. I tried, but they said the voicemail was full and could not accept any additional messages. I was rude back to the little girl who worked behind the desk and to Ralph as a result of the rude behavior on their part. Ralph told me to get off the property and that "they got what they wanted". What a terrible experience.

I'm still trying to figure out how I'm going to handle this situation. I will try contacting the corporate office. If I don’t get a resolution there, then I'll file a complaint with the BBB.

The District manager said that the lady should not have done the service and to have the car looked at to let them know what kind of damage was caused. After getting the information that the transmission had went out because of the fluid exchange, they say that they are not responsible for the damage and as long as the fluid was full that was all they were accountable for. Now I am stuck with a repair bill of $1700 to rebuild my transmission. A lot of people that I have talked to have said that after receiving service at Jiffy Lube, their vehicles have required an expensive repair afterwards. They always try to sell things that you don't need and try to make it seem like if you don't have the service done something horrible will happen to your car. I have had nothing but a big run around with them and very nasty attitudes when I try to talk to anyone at Jiffy Lube about the problem. I am a military spouse with 3 small children and this situation is not one that I really need. I have been a Jiffy Lube customer for years and I have never been treated with such disrespect and willingness to say that it is my entire fault.

They completely misled him and put 100% synthetic oil into the car with a huge jump in cost along with it. Apparently, they had done the same thing last time he took the car in but the jump was minor enough to escape my notice. Not this time.

This practice is appalling and completely unethical. Just because they can get away with something doesn't mean they should.

1) I did not notice this until back home - I am aghast at the parts charged for the cabin air filter set ($59.99)! That is absolutely ridiculous Jiffy Lube. Google search shows the set sells for $20 - that kind of markup is reprehensible. Had I been made aware of the charge for the cabin air filter set I would have said no thanks.

2) I had said to two service persons to replace windshield wipers. One SP told me they would replace with Rain-X. At check out, I was told that was not done. What's up with that? I can't help but wonder what the markup would have been for the replacement.

3) I was told a left front 'marker light' was out. After signing the work order, I watched from the front of service bay the entire time they worked on the vehicle and I never did see anyone remove lens or access behind the bulb to replace a bulb nor did anyone show me a burnt out bulb. From what I've seen online, this is a common 'questionable' practice of JL's. I can honestly say that I am hesitant to return in 3K miles to Jiffy Lube given the above.

Once the new oil cap was placed on, it never flew off like the old one did. Until this day, the old oil cap still blows off and the new cap will not. I have reason to believe that the service tech somehow placed the old cap on incorrectly the first time and when he was told to take it off and retighten by his manager, the cap was already damaged and was just an accident waiting to happen. After the manager came to my house to look at my car, he recommended to me not to drive the vehicle because the engine was making knocking noises and to tow my car into the Jiffy Lube store. After towing my car into Jiffy Lube, they conducted an oil test where they discovered a high content of aluminum in the oil. They then had my car towed to Advance Auto Tech which is an automotive repair shop.

On August 18, 2011, my car was taken to Advance Auto Tech. between the dates of 8/18/2011 and 8/27/2011 my car was approved by the district manager of Jiffy Lube for repairs then for some reason was denied by the district manager for repairs. The district manager after approving the repair, called to Advance Auto Tech to tell them to check if the oil pressure release valve was stuck because this could have caused excess oil pressure to blow the oil cap off. So, Advance Auto Tech conducted an oil pressure test and Steve, the manager there, told me they had a reading of about 60lbs. Steve told me that was low oil pressure and that meant that the oil pressure release valve was stuck. So because of that, Jiffy Lube's district manager cancelled the repair and said that it was caused to internal mechanical failure and that Jiffy Lube was not at fault.

On 9/8/2011, I picked up my car from Advance Auto Tech and had it towed to Old Town Automotive. Old Town Automotive conducted their diagnostic and oil pressure test and determined that the oil pressure release valve was not stuck and was operating normally. The tech at Old Town Automotive, told me that their oil pressure readings were 67lbs at idle and 80lbs at 1000rpm's. Alex said that this is normal operating pressure for this car and engine. So with that being said, Advance Auto Tech gave myself and the district manager an incorrect diagnostic when he said the oil pressure was low. The district manager still does not want to repair my car because he wants to believe that the oil pressure release valve got stuck, gained excess oil pressure in the oil pump, and then blew my oil filter cap off, then came unstuck. The district manager who does not want to take blame for what his service shop did during the oil change. I have been waiting well over 1 month and this is causing me a lot of heart aches not having my vehicle.

I believe that Advance Auto Tech would have never "discovered" or said that the oil pressure release valve was stuck if the management from Jiffy Lube would not have contacted them to check it. The fact is that the oil pressure release valve was never stuck, Advance Auto Tech gave an incorrect diagnostic by saying the 60lbs of pressure was too low, and shortly after jiffy lube conducting my oil change the oil filter cap blew/flew off do to the acts of the service technician and the Jiffy Lube shop. And by the way, if my oil pressure was low for some odd reason, this wouldn't cause my oil filter cap to blow off. High oil pressure would have to be the issue and clearly it wasn't. The district manager was trying to say that my oil pressure relief valve was stuck in the closed position which caused excess oil pressure. While the so called experts at Advance Auto Tech said my oil pressure was low, this would mean that my oil pressure relief valve would have to be stuck (if it was stuck) in the open position. Advance Auto Tech was the shop of Jiffy Lube's choice, not mine. This shop was completely bias and tried taking Jiffy Lube's side for every possibility I mentioned to them.

On 08/08/11, I took the car back and told the manager. He said the clips go bad after so many years. This car has 22k miles and only have had 3rd oil change since. They took off the part and said that they would order a new one and replace it. Six weeks later, I still have not gotten anything from them. Also, I told the manager that if the technicians knew that the plastic clips were bad, why didn't he say something to my wife originally. When I inspected the vehicle, 5 clips were missing. I find it hard to believe that all 5 fell out.

I took my car to Molle Chevrolet in Blue Springs, MO. They did a diagnostic test and informed me that since the top was not placed back on the car properly, the fluid ran out and they had to replace the cap and make sure it had more fluid in it.

I took the car back and they realized that it had no fluid. I was told that they must have forgotten to fill it after flushing it. Then the car overheated again two weeks later.

When the tech popped the hood, I looked in and realized that there was something different. There was a component missing next to the overflow reservoir. There was also a hose that had been knocked loose and then carelessly reconnected.

When the tech tried to remove the cap, he was unable because it was cross threaded. When I complained, they accused me of doing it and told me that I should leave it to a pro and not touch it. They then told me that the car had problems when my wife took it to them and told me they advised her to see a mechanic at that time.

This was not true as the car was fine and never had a problem until these monkeys got their dirty grubby paws on it. These people are not mechanics. They are not ASE certified and I have no idea where they find them. I'm sure there are some that are qualified and hard-working, but they are there by sheer accident and they probably do not stay long before they get a real job.

The techs had to pry off the radiator cap and now the reservoir assembly will need to be replaced.

My husband pulled the truck off the ramp and it was still making noises. He told the manager that the problem still exist and he was going to take it to Multi-Chevrolet. The manager said okay. Multi-Chevrolet sent the truck out to Summit Transmission to have the transmission rebuilt. Tony of Summit Transmission said that our transmission was damaged to them not putting enough t-fluid in our trans. We took the old transmission parts, a letter from Tony, and our receipt of $2300.50 back to Jiffy Lube. Richard ** had one of their t-specialist to look at the old t-parts. His findings were that our transmission was damaged to them not putting enough t-fluid in the engine. Richard ** refuses to pay us our money back.

Jiffy Lube sent us on our way. Over the next two day we noticed the car sluggish and the interior warning lights where coming on. My husband works for an Oil Delivery Firm so the mechanics there looked at the engine. His company mechanics told us the alternator and battery where filled with oil and it looks like an oil leak. They did not have the proper tools to fix our 2006 Hunyadi Sonata. I called Jiffy Lube and asked if they fixed oil leaks and Adam at Jiffy Lube told me they where not equipped for that repair. We took the car to the dealership. The dealership found the oil plug was not replaced properly and the oil overflowed and then drained into the alternator and Battery pan. They cleaned the battery and alternator, noted on my receipt the problem was due to the faulty install of the plug and sent us on our way stating they would not guarantee this took care of the problem. I drove the car home and all the interior warning lights came on. Called the dealership and brought the car in the next day. We decided to try a new battery. This worked for one day, then had the car towed back to the dealership fore the new alternator.

Right now, I have spent $908.00 repairing the Jiffy Lube damage.

Damage Resulting Engine had to be cleaned, new battery and new alternator.

As my husband started the car and started heading down road, he heard a loud bang, and the car was very loud. The oil filter was found about 50 yards from jiffy lube but there wasnt any traces of an oil leak anywhere. Needless to say, they blew my engine the day before my vacation. They were cooperative at first, paid for a rental car in which we still have. They first said it was faulty oil filter but then with there not being oil anywhere. They told me to go on vacation and they would take care of it. After speaking with my dealership that sold me car, done all my services and oil changes, they told me my warranty was void if they put in used engine. My car is a 2007 Toyota camry

This is the full note which I will be happy to send to you all:

"Technician found the engine oil drain plug was oversized; was leaking and had no drain plug gasket. The technician found a Jiffy Lube sticker on the windshield for the last place to change the oil on this engine. The technician removed the drain plug, and found the treads were torn and bad. The technician recommends a new engine oil pan to repair it 100 percent. It costs $ 704.00 for parts and labor ( before tax) to replace the engine oil pan ( includes pan part #30777698, gasket, etc.) Customer was advised, and declined oil pan replacement at this time . Technician was able to put another (longer) oil drain plug in for now. It seems to be holding fine at this time and not currently leaking. The technician is not able to guarantee that it will not hold all the way, and that it will not leak. The technician still recommends a new oil pan to repair. The customer declined, and will take the car back to Jiffy Lube."

According to the findings and the damages to my Volvo, I strongly put all the responsibility to the Jiffy Lube Company, especially the manager and employees at that store, and I request that Jiffy Lube to pay the full amount for the repair per professional advice of Ravenna Volvo-- as soon as possible to prevent further damage .

I will forward this letter to Consumer Report Agency to let them take into the matter.

07/26/2011

in addition, the Acura mechanic told me that the engine under shield does not have to be removed to change the oil. I assume Jiffy Lube removed the engine shield in an effort to find a partially worn part that could be replaced. I wrote Jiffy Lube telling them that the damage was their responsibility and asking for reimbursement. The store manager called me but again would not take responsibility for the damage.

After finishing up, the Jiffy Lube employee made sure to show me the oil level with the dipstick, which was at the proper level. I then headed straight back onto the interstate and proceeded toward Utah, only stopping twice for gas. I have receipts from the beginning of the day where I purchased a coffee at Starbucks an hour before going to Jiffy Lube, their own receipt, the receipts for my gas stops, and the receipt from the tow truck driver who ultimately ended up towing my car after the engine failed due to a catastrophic loss of oil at highway speed. I literally have the entire day documented from beginning to end.

About 200 miles after Jiffy Lube's oil change and in a very remote area in Utah, my car emitted a sudden loud bang from the engine compartment and immediately began trailing an incredibly large amount of blue smoke. After immediately pulling to the shoulder and shutting off the car, an oil slick was observed behind the car that I would estimate at to be a few hundred yards in length. All remaining oil drained out the bottom of the motor within a minute or less as my girlfriend and I watched.

After having the car towed to my mother's house and assuring she was stable at the hospital, I slid under my car with my digital camera and discovered the oil drain plug was completely missing. The threads, however, were in perfect condition. I captured several high-quality images of the missing plug, the condition of the threads, and the underbody that was coated in oil. All of the images were timestamped and geo-tagged, as that is a feature of my smartphone.

The only possible explanation is that Jiffy Lube (actually owned and operated by a franchise owner based in Utah -- Griffin Fast Lube) simply finger-tightened the oil drain plug but neglected to torque it down properly. It slowly vibrated loose throughout my trip, until it ultimately fell out, rapidly draining all of the oil at highway speed (~75mph). This caused the engine to be destroyed. It is common knowledge that when oil is lost, that is the result and it takes only seconds to occur. This is especially true for a vehicle such as mine, which is a high-performance sports car equipped with a turbocharger.

performed the service.

2) Receipts for each time I stopped for gas. These are the only stops I made, and the timestamps on the receipts reflect that.

stopping for gas twice.

conditions he encountered when he arrived to tow us.

5) An immaculate digital camera picture showing clearly that the oil plug is missing and the threads are perfect. The photo contains an embedded timestamp and geo-coded location coordinates. I also emailed the photo to several family members, co-workers, and even my landlord, which also proves the date and time the photo was taken.

6) A photo (also timestamped and geo-coded) showing the odometer reading on the car, as it was dropped off by the tow truck in my mother's driveway.

7) An actual GPS log of my trip, starting from my apartment in downtown Denver to my ultimate destination.

I feel that I have a very strong case backed by a very large amount of evidence. Besides the obvious cost of the blown motor, I have also incurred significant loss of wages and continue to (I am an independent contractor and currently have no vehicle), very expensive tow charges (due to the remote area), significant expense getting back to Denver from such a remote city (no airport), and many other hardships, both financial and emotional. Further, I have a large collection of receipts, official paperwork, and other evidence (both physical and electronic) to back up every dollar that I have lost due to this incident.

After resolving my family emergency, returning back to Denver, and exploring my options for the situation, I had the car towed to a Subaru dealership of my choice. I was very careful about the chain of custody of the vehicle. I have also maintained extremely detailed notes of all my correspondence with Griffin Fast Lube d/b/a Jiffy Lube, including digitally recording all telephone correspondence.

The service manager at the Subaru dealership was made aware of the sensitive nature of the situation and has been wonderful in accommodating all of my requests. Upon receiving the vehicle, they placed it on a lift and took several digital photos as well. These were provided to both my self and the management at Griffin Fast Lube d/b/a Jiffy Lube.

Upon initial inspection of the vehicle, metal shards were discovered in the oil filter, some of which was indisputably identified as bearing material. The Subaru dealership's repair shop verified that was indicative of severe engine damage due to a catastrophic loss of oil at highway speed, which was caused by Jiffy Lube's neglect to tighten the oil drain plug.

Subaru's recommendation was for a full engine tear-down to attempt to determine the extent of the damages. This report and recommendation, along with their digital photos were furnished to Griffin Fast Lube's management. Griffin Fast Lube subsequently sent two representatives down to inspect the car. The Subaru service manager assured me they were not allowed to put a finger on the vehicle, and he personally accommodated their requests (simple ones, such as opening the hood, etc.) to take pictures and hear the car idle. Their representatives were also shown the metallic fragments that were in the oil filter.

The next day, I received an email from Jeff **, the Regional Manager for Griffin Fast Lube d/b/a Jiffy Lube in Colorado "congratulating" me on my car, which he said had no damage. He stated that his representatives who spoke with the Subaru mechanics were told that the car was in "great operating condition" and sustained "no damage." Admitting fault for the missing oil drain plug, he cheerfully offered to compensate me for the tow, the diagnostics done by the Subaru dealership (which the service manager referred to as "just scratching the surface"), and to pay for me to return to Utah to pick up my car.

Stunned and absolutely beside my self after reading Jeff's email, I contacted the Subaru service manager and informed him of Jeff's claim that the vehicle had no damage and that he was told that by the Subaru dealership. Indeed, the service manager confirmed that no such statements were made--quite the contrary. Jeff, his representatives, as well as the senior management at Griffin Fast Lube received the same report as I did, telling of metal chunks and bearing material in the oil filter and recommending nothing short of a complete engine teardown.

They are attempting to deny compensation for anything other than the tow expenses and the diagnostics performed by Subaru which only confirmed that there was serious engine damage, which is absolutely unacceptable.

About 4 hours later while driving, I started to hear a periodic grinding sound. At one point, I had to get the vehicle to a shop, I had 3 places who took a look at it.They all said that it was something with the rear differential. After the 3rd shop looked at it, I had it towed to Quality Transmission. After they looked at the vehicle, I had them get in contact with Juan from Jiffy Lube. I filed a claim,# *******.

My engine is damaged beyond repair. Jiffy Lube has not assumed responsibility of the rental car. I've missed 12 hours of work due to dealing with this and while Jiffy Lube assured me they would return my car to the same or better standard, the offer they are making me is unacceptable. Honda, my insurance company and everyone else I've contacted has advised that anything less than a Honda certified engine installed by Honda is unacceptable. Jiffy Lube has located an engine (2010 Honda Fit) with 4000 miles and have offered to have it installed by "their" people. They have told me that the dealership is too expensive and they will not pay for it.

However, if the engine is not certified and installed by Honda, my warranty with them on the engine is negated. Jiffy Lube has offered to warranty the questionable engine but here is my concern: A Jiffy Lube warranty is not nearly the same caliber as a Honda warranty. I know that if something goes wrong with my car, I can go to any Honda and it will be fixed. I do not have the same faith in Jiffy Lube at this point due to the quality of work I've witnessed so far and the way I have been treated as a customer in this situation. I've been told I can take this offer or leave it, but this is all they are willing to do for me after destroying my brand new car.

Everything seemed alright until I had my vehicle in to have my mechanic look at a noise the car was making. I figured he already had the car and asked him to do an oil change as well. He called me and asked, "Where did you get the oil changed last?" Sheepishly, I answered, “Jiffy Lube.” He then proceeded to tell me how they had stripped the screw in the oil pan, and then apparently to cover it up and get on with their day, somehow glued it in. He tried for hours to get the screw out only to find out once it was out that it is leaking oil pretty severely. The job to rectify Jiffy Lube’s mistake would entail replacing the oil pan to the tune of $600!

In hopes of at least getting some satisfaction for the problem, I called the branch and asked for the manager. Of course, he isn't in. I (stupidly) explain the problem to whoever answered the phone, who then handed it off to the assistant manager to whom I had to explain again. He then told me he will have the manager call me when he gets in. After waiting for 4 hours, I called back. My explanation of the problem got met with a laugh in my face, and I guess if you take you car there religiously, they’d give you a better service because the fact that that was the only time I was there seemed to be a sticking point. The manager then told me there is no way that happened, and I told him I was going to have my mechanic call him to explain what he encountered and he said, "You do that."

I guess customer service has truly gone by the way side. I am going to make it my mission to divert as many people away from there as possible. I intend to continue to fight this, but I can definitely say, “It’s a very expensive lesson learned!”

I called the Jiffy Lube that services all the vehicles I drive and requested a printout to support my complaint, that I have used this establishment on a very regular basis for approximately 5-6 years already. The problem was fixed because the truck needed to get back on the road. The problem was diagnosed and repaired by Alexandria Transmission on Hwy 165 South. There have been no further problems with the transmission or any transmission fluid leaking. This incident has caused me a lot. I had to pay the cost of the oil change that damaged the transmission tube, the cans and cans of transmission fluid for the next few days until the truck could be serviced, the cost of repairing the truck so that it could once again be road worthy, and the cost of transportation by means other than by the truck which was supposed to perform this function but could not. Travel plans also had to be changed and rescheduled only after the truck came back from getting the oil changed.

I was left stranded on the interstate. I called a tow company and they said it had no oil and the engine is shot. A Jiffy Lube representative came and looked at my car and said that it had oil in it. The company that towed my car put 5 quarts in. Jame from Jiffy Lube said it was overfilled by 2 quarts. He also said that my car only held 4 quarts. If my math is correct there might have been one quart in it. What happened to the only three quarts?

My car had no oil leaks. It was burning any oil. Now, I have no car. I have heard stories about the same thing happening to other customers. Help!

Sent us on our way. Over the next two days, we noticed the car sluggish and the interior warning lights where coming on. My husband works for an oil delivery firm so the mechanics there looked at the engine. His company mechanics told us the alternator and battery where filled with oil and it looks like an oil leak. They did not have the proper tools to find our 2006 Hyundai Sonata. I called Jiffy Lube and asked if they fixed oil leaks and they said they where not equipped for that repair. We took the car to the dealership. The dealership found the oil plug was not replaced properly and the oil drained into the alternator and battery pan. They cleaned the battery and alternator, noted on my receipt the problem was due to the faulty install of the plug and sent us on our way stating they would not guarantee this took care of the problem.

I drove the car home and all the lights came on. Called the dealership and brought the car in the next day. We decided to try a new battery. This worked for one day, then had the car towed back to the dealership for the new alternator. Right now, I have spent $908 repairing the Jiffy Lube damage. I put in claim # 587838 with Jiffy lube. The assistant manager of the Jiffy Lube called me back and stated since I did not have the repair done at his shop. They will not refund me the price of the oil change nor pay the damages. I stated I called and was told Jiffy lube did not repair oil leaks and to take it elsewhere. He said since the problem was the plug and not a leak, he would have been able to repair it.

I called the local Jiffy Lube that had performed the service. They told me to call corporate. I called corporate, was on hold for over an hour, was then questioned and given a 'case number' and was told that they would get back to me in three to five business days. They refused to provide a rental vehicle (my wife and I both work in different towns so we have to have two cars and this will now impact our work starting Monday). We are planning to send a certified letter tomorrow telling them that we spoke today, what they told us, and that we expect to hear back by next Friday. They said that they wanted to send someone from "corporate" to the Honda dealership to 'evaluate,' and told us to not take any action on the car until their inspector evaluated it.

I was contacted by the General Manager Juan **** and went back to the store to have the car evaluated. This time, I went back into the oil change bay with him and since there were no lights to see under vehicles, Juan pulled out a small flashlight and instantly pointed out my oil sensor which now had a crack in it and a small leak. The sensor is only a few inches away from the oil filtering and also without the undercarriage shield panel unprotected. Before going to this Jiffy Lube, the carriage panel was intact, oil sensor was working just fine and the oil level was normal. Juan and I had a little heated debate which he abruptly ended stating there was nothing he could do but he would make a report to the District Manager and that I would get a call. Juan offered only declarations of what he could not do and excuses. It's been days now, the light is still blinking in my vehicle and I've heard nothing.

We had to pay $1,300 for the tank and $260.00 to put it in. Also, I had to have a rental car for a few days for a cost of $250.00. In addition to the noxious fumes, we were told we could have had an explosion. Not good!

He said he will check the car. He replaced the oil but the problem was not fixed. My engine is damage and he said there is nothing he can do or Jiffy Lube. A company like this has expensive services but not training their employees. I believe they screwed my car and I will have to pay the repair because this company have no honor of good services. I can not afford the repair and my car is the only way I have to take my wife to Washington Hospital. She is a cancer patient and I can't really afford and take her in a taxi 2 or 3 times a week for her treatments.

I stopped at Jiffy Lube in Howell the next 2 nights on my way home from work, but they were already closed. The third night, I left work early and made it to Jiffy Lube before closing. A worker told me that he didn't know anything about it and then he walked into the office to talk to the manager. The manager never came out of the office to speak to me. He sent messages back to me through the technician, which I thought, was very unprofessional!

The manager relayed a message that the workers who vacuum out the car are only college kids and not their regular technicians. They told me that they would speak to the workers and get in touch with me. I never heard from them, so a few days later, I went back to Jiffy Lube. They told me that they spoke to the workers that were on duty that day and nobody knows anything! My wife called the corporate offices in Mt. Laurel, NJ and told them about the incident. A district manager called back the next day and said that there was really nothing he could do. He also said that the people who vacuum out the cars are not college kids, they are technicians - he was not sure why the Howell Manager said that! He said that they reviewed the video that they have in the Howell location and can't clearly see anything. So, nothing was done on their end at all! No iPod, no remedy for our situation and no discipline on the worker who was in my truck!

I tried several methods of resolving the issue with Jiffy Lube and they are very good at finding excuses to absolve themselves of responsibility. They blame the original dealership for not checking the transmission oil dipstick thus denying them the right of inspection. During a second inspection by Jiffy Lube, they instructed a transmission shop to fill the transmission with oil. Two weeks of driving later I took the vehicle to a different Subaru dealership. The transmission oil was full of metal indicating a previous low oil situation. I eventually had to pay for a new transmission myself since the second dealership denied the warranty claim too. Total costs to me approximated $8000 (new transmission plus rental cars).

Not once did Ms. ** take responsibility on Jiffy Lube part. I just simply wanted the company to own up to the mistake made on their technician's part. Not once did they say they were sorry for the inconvenience on their part. Now I am told the part needed to repair my vehicle will take three to four business days to get in. So I need to take another day off from work to have them repair my vehicle. Had I not discovered that loose belt under my hood, this issue could have cost me well over $2000 to repair or replace my engine. I know human mistakes happen, but they wouldn't own up to their technician's mistake.

After I waited for about an eternity, I was called outside and they showed me the drain bolt, the bolt had been snapped off the first time they worked on the car. The so called technician did not advice anyone of the mistake he had made, instead, he tried to put the bolt back in and ended up ruining the threads on the oil pan. One of the so called techs tried to blame the error on me, I could not believe that I was being yelled at by a stupid guy in a jumpsuit. Since, it was after 5 when I took my car in. No mechanic could fix it. I had to leave my car and walk my ** home since, I use my car like a normal person to go to work. I had to figure out a way to get to work and a way to get back to my car after they fixed it. I have never been so angry and dissatisfied with the service I received.