Jaguar Reviews from Real Customers

Page 4 Reviews 230 - 380

KenSan Francisco, CA

Reviewed Sept. 4, 2003

I own a '99 Jaguar XK8 with 16K miles and purchased it new. Since the day I've owned it the brakes have squeaked. The dealer told me to wait til it had more miles on it and see if it went away. Then for the 10K miles service I mentioned the squeak again and the dealer inspected them and said this may be inherent in the car as it is a heavy car.

Now at 16K miles the dealer suggest deglazing the brakes for $220. However, Jaguar Customer Relations says the repair will not last and that this could be inherent with the car. However, Jaguar refuses to accept any responsiblity or offer any assistance.

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SheilaOakland, CA

Reviewed Aug. 18, 2003

I purchased my 1999 XJ8 in December of 2001. 3-4 months after purchase the low engine coolant lite came on -- I reported this to the Jaguar dealer. They checked and said they replaced the thermostat regulator. I drove the car 3-4 more months and the problem happened again ... this time, the hose exploded and all fluids escaped. I was stranded in Richmond for three hours.

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FredCentreville, VA

Reviewed April 21, 2003

Was reading Daniel's comment on Jaguar.

I bought a 2003 Jaguar S Type on 4/4/03.

The very next day I was driving locally, and went over a speed bump in a parking lot. As soon as I went over the bump at very low speed, several messages and warning lights came on- Engine malfunction, parking brake failure, and DSC failure-unable to engage. It took several minutes for me to restart car. When it restarted, no lights came on, and car ran fine. At dealer next day for something else, mentioned it to them, they told me they had never seen that before, but since it was running fine, they would look at it next time it came in for service.

Two weeks later, driving home from work, and exiting Route 66, at about 45 mph, stepped on the brake, warning lights came on, car went into same failures as before, barely able to stop the car- almost plowed into car in front of me at stop light. This time, could not restart and clear the problem - drove home in the "limp" mode.

Called Jaguar, car was towed into Rosenthal Jaguar. When repairing the car, they told me the had received 17 codes.. which they thought was strange- and they replaced the throttle control. However the engine failure message and light still stayed on, so they called Jaguar (at least that is what they told me.)Jaguar supposedly knew of this problem, they told Rosenthal that wires on the wiring harness passed over a certain sensor, and tend to fray and short out sensor, and other systems. They were told to retape, separate and reroute wires.

While I appreciate Rosenthal's efforts to fix the car, and I believe they did the right thing, I am amazed that Jaguar would let dealers sell this model, without performing this simple modification first, when you consider I could have killed myself or someone else. I would have thought a company with Jaguar's reputation would have been a little more responsible.

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NickAbsecon, NJ

Reviewed March 27, 2003

Problems with ignition coils/parts. I own a 2000 Jaguar S-Type. As soon as my warranty expired I started having problems with the car misfiring. I was told that one of the ignition coils went bad. I replaced it and 2 weeks later the same problem occurred. Now I had to replace the remaining 7 ignition coils. The problem is that these parts are not available. They were ordered and Jaguar still doesn't have them. My car has been sitting in the shop since last Friday March 21.

I called Jaguar several times and sent several e-mail messages with no avail. In response I get these pre-typed e-mail messages telling me how great they are! I've been asking for a rental car since they do not have the parts in. Their answer was that once the warranty is over they do not have any type of car rental service. As of today, Thursday March 27, Jaguar still doesn't know when they will receive the parts. I was told by customer service today that they will call be back again on Monday, if they have any news!! On the meantime my wife is acting as my cab driver to and from work everyday. This is the excellent service I was promised when I bought my first (and last!) Jaguar.

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DanielTampa, FL

Reviewed Feb. 27, 2003

Bought 2003 Jaguar S Type brand new. On the third day, I drove car into my garage slowly, the car wouldn't stop and damaged my garage drywall. Since then I have had at least 6 incidents that almost caused an accident. The problem is once the brake is applied, my foot also steps on the gas, causing the car to continue in a forward motion; it is not my foot that is the problem. At a stop light, with my foot on the brake, I tapped my foot toward the gas pedal ... the brake pedal is lower than the gas pedal. Check any other car and you will see the gas pedal is MUCH lower than the brake pedal. My bet is there have been many accidents as a result of this problem.

Yes and no. Car enthusiasts will tell you that most European cars are set up for "heel-and-toe" braking -- with the brake, accelerator and clutch (a vestigial device once used in shifting) all at the same height. Americans prefer the brake pedal much higher than the accelerator. Why, we have no idea. We personally find it clumsy and dangerous. You have to lift your foot too high to get to the brake.

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AnthonyMassapequa Park, NY

Reviewed Feb. 3, 2003

I have had many problems with my new Jaguar X type which was leased out just a year ago. Started about a week into the car the sunroof broke, about 2 weeks later brakes again. About 2 months later the transmission and transfer case went. At the same time the suspension had to be changed. A few months later the computer of the car had to be changed. I just get the car back no more than 2 weeks, and the radiator, thermostat, and fan module went.

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JeanneDelray Beach, FL

Reviewed Jan. 8, 2003

I leased a 2000 S-Type in Feb 2000. From the first time I took my Jag to a dealership for service I was shocked by the poor service. Two and a half years later the car stalled out while driving ... very scary.

5 days in the shop and they sold me new brakes and rotors after 30,000 miles -- $1000. 10 days later the car stalled out while driving on the freeway. Roadside service was awful Car towed for the second time ... another 6 days in the shop. No one apologized or offered any Good Will.

I filed several complaints with the dealership and corporation...little response. The worst service in the industry! Lexus blows Jaguar away when it comes to quality and service.

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LeahMacomb, MI

Reviewed May 20, 2002

I purchased an 2002 X-Type 12/01. I had electrical and mechanical problems with it in February. Brought it in for service for thee problems 1) inoperable headlight (2) trucnk won't close properly (3) indicator in dash goes on ( had good service). A few days later I had similiar issues as well as additional service problems. I waited to see if anything else would go wrong.

In April I too it in for service again (1) yellow indicator light in dash still coming on (2) trunk latch still won't close properly (3) one-touch sun roof inoperable (service was terrrible).
Then drove the car some more and had more problems. Brought it in again for service for (1) trunk latch still won't work (2) engine hesitates (3) loud piercing noise in dash (4) car refused to lock (5) washer fluid nozzle broken. I was never called when my car was done with being repaired. I finally called after three days and they told me that my car was already picked up. Well, I didn't pick it up so who did? Well they finally realized that my car wasn't picked up. I picked it up (terrible service now they scratched the top of my trunk).

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