Jaguar Reviews

I have owned a Mazda, Chevy, Oldsmobile, BMW, and a Mercedes. All of these vehicles were driven at least 60,000 miles in the same driving conditions as this Jaguar, and not once did I ever replace the rotors. By the way I do not drive in stop and go traffic. If this had been a one time thing I might be a little more understanding, but after researching the internet and talking to other Jaguar X-type owners a lot of them have had the brakes and rotors replaced at around 10,000 and again at 20,000 miles and all of them were told the same reason of its their driving habits.

I understand that European cars use softer pads and thinner rotors, but I can't believe they won't last longer than 10,000 miles. I filed a complaint with Jaguar customer relations center asking them to fix the problem again under warranty and they refused saying the warranty was only for 1 year or 12,000 miles on the brakes. It appears to me that maybe Jaguar has a brake problem and needs to look into this instead of just blaming the owner for the poor quality of their product.

Now at 16K miles the dealer suggest deglazing the brakes for $220. However, Jaguar Customer Relations says the repair will not last and that this could be inherent with the car. However, Jaguar refuses to accept any responsiblity or offer any assistance.

The very next day I was driving locally, and went over a speed bump in a parking lot. As soon as I went over the bump at very low speed, several messages and warning lights came on- Engine malfunction, parking brake failure, and DSC failure-unable to engage. It took several minutes for me to restart car. When it restarted, no lights came on, and car ran fine. At dealer next day for something else, mentioned it to them, they told me they had never seen that before, but since it was running fine, they would look at it next time it came in for service.

Two weeks later, driving home from work, and exiting Route 66, at about 45 mph, stepped on the brake, warning lights came on, car went into same failures as before, barely able to stop the car- almost plowed into car in front of me at stop light. This time, could not restart and clear the problem - drove home in the "limp" mode.

Called Jaguar, car was towed into Rosenthal Jaguar. When repairing the car, they told me the had received 17 codes.. which they thought was strange- and they replaced the throttle control. However the engine failure message and light still stayed on, so they called Jaguar (at least that is what they told me.)Jaguar supposedly knew of this problem, they told Rosenthal that wires on the wiring harness passed over a certain sensor, and tend to fray and short out sensor, and other systems. They were told to retape, separate and reroute wires.

While I appreciate Rosenthal's efforts to fix the car, and I believe they did the right thing, I am amazed that Jaguar would let dealers sell this model, without performing this simple modification first, when you consider I could have killed myself or someone else. I would have thought a company with Jaguar's reputation would have been a little more responsible.

5 days in the shop and they sold me new brakes and rotors after 30,000 miles -- $1000. 10 days later the car stalled out while driving on the freeway. Roadside service was awful Car towed for the second time ... another 6 days in the shop. No one apologized or offered any Good Will.

I filed several complaints with the dealership and corporation...little response. The worst service in the industry! Lexus blows Jaguar away when it comes to quality and service.