Jaguar Reviews

By 7:30 PM I realized that nobody was coming to help me. I called a private tow company which I paid for. They arrived within 20 minutes and towed the car back to my house because the dealer was closed at this point. The tow driver that helped me told me that Jaguar pays so little to the AAA for pickups that they are a last priority. If you ever get stuck on a busy day they will not pick you up. If they did not lie to me I would have called for my own tow hours before. I was left in the middle of a busy highway from 1.30 PM till almost 8:00 PM by Jaguar. If you buy a car don't expect any service from these people. Warren Henry Jaguar could not care less about customer service. I will look into legal recourse for my horrible experience but my advice would be to buy a different vehicle. Terrible feeling being completely stranded. Roadside never called to see if I got picked up.

I called to speak to a supervisor and held the line for 40 min. I finally hung up. This is the first time I am complaining about a car. I have owned Cadillac, Lexus, Mercedes, Bmw and Maserati and have had good or at least reasonable service from all of them. Do not find yourself in my position. I did not drink water or use the restroom for all those hours as the police told me I had to stay with the car. Anyway I was far from a rest stop or gas station to walk to. A true nightmare.

What is with Jag's engineers? Don't they test things? My disappointment is incredible after a 6 month wait. I told the dealer that "what was wrong" was that the contrast on the display screen etc. was set wrong... Certainly, just a "software" problem that was easily fixable. My dealer contacted Jaguar direct whose "solution" was completely laughable and out of touch with reality. They ONLY changed the screen component out stating that the one in the car must have been "defective". Of course, it did NOT work. Same problem... And Jaguar hasn't responded with a real "fix". So now...this rag top driver is totally without a convertible in the middle of convertible season. I'm so unhappy that Jaguar is so far out of touch with its customers.

My first Jaguar was a 1970 XK-E, purchased used and pretty beat up in 1976 when I was 26. It was a dog because Jags built at the time were under British Leyland management. BL was a nightmare corporation put together by the British government to save their car industry, but instead, due to horrific management and rebellious labor unions, it ended the British car industry for the most part. That car ate me out of house and home. But hey! I was single, in my 20s, had a good trade, and owned an E-Type. Life was good!

My other three Jags have all been XJ sedans, the biggest car Jaguar builds. In my opinion, since its introduction in 1968 to its redesign in 2011, the Jaguar XJ is to this day the most beautiful post-war sedan on the market. The car was designed in-house and constructed at their legendary Coventry plant. My 2001 model was the last steel-bodied Jaguar, from the last series of XJ models to be constructed at Jaguar's original plant.

The company's reputation for poor reliability began when under British Leyland ownership, from the late 1960s to the mid-1970s. Unlike most other fine English brands like Rover and Humber, Jaguar survived the British Leyland fiasco and build quality improved under new management. But it wasn't until Ford bought Jaguar in 1990 that the company had the resources to upgrade their plant and, crucially, hold their parts suppliers accountable when the provided substandard components. (Think of Lucas electrics, the shoddy supplier that ruined so many British cars' reputations.)

Through the 90s, Ford spent billions modernizing every aspect of Jaguar, but left the British designers and engineers in charge, keeping the car English to the core, sharing no parts with American Ford products. By the time Ford sold Jaguar to Tata in 2008, the XJ series of big sedans rivalled Lexus in build quality and customer satisfaction. Ford never got the credit they deserved for saving the Jaguar brand and instilling world-class quality throughout the line. Only enthusiasts like me were aware what a bargain Jags from the mid-90s onward were on the used market, because their old reputation for unreliability kept resale prices at rock-bottom. Tata followed Ford's lead, investing yet more billions on an entirely new line and willing to wait years for the brand to become profitable. I love the new Jaguars but can't justify selling my 17-year-old XJR to get one because the car I've owned since 2008 is just so right for me.

Mind you, the series of XJ sedans mine came from -- the X308 series built from 1997 to 2013 -- was not perfect. In their obsession with keeping the cars lightweight, Jaguar used plastic components for some of the timing gear, and for the water pump. These components were failure-prone, and when failures occurred the company replaced them under warranty with metal parts. But many XJs got away without service problems and the plastic parts failed years out of warranty, causing engine overheats and even engine failures. Many unsuspecting buyers, people who did not devote their spare time to reading car magazines, got burned by this problem with the plastic parts, and I truly sympathize. But I was not one of them because I was in the know.

Being a car buff, I joined an independent Jaguar internet forum where I learned the car's weak points from other owners. And, I had my car serviced at a non-dealer independent Jaguar specialist shop. When I bought my 2001 XJR I had it inspected by my shop, who had serviced my two previous XJs. My shop informed me the car hadn't been through an overheat, and was mechanically excellent despite it still having those failure-prone plastic components.

I bought the car for a song ($12,000 for a car whose original price pushed $90,000 and was pristine). Then I spent a couple of thousand dollars swapping the plastic bits out for the factory metal replacement parts. Since then, over my 10 years of ownership, nothing major on the car has failed. I replaced the battery before it was worn out because a weak battery is the cause of so many check engine warnings and other anomalies in modern cars. Preventive maintenance is an important part of keeping a European luxury car reliable, but you need to be a knowledgeable owner and have access to an honest specialist repair shop.

The other weakness of this series of XJ was its ZF automatic transmission. This transmission was installed in most European luxury cars of that era, from Mercedes to Volvo, and was unscrupulously promoted as being "service free" for the life of the car. That marketing fantasy was based on the transmission's fluid being synthetic, not petroleum based. But in reality, though the synthetic fluid did not break down like petroleum-based fluid is prone to, it became contaminated with metal dust that is a natural product of thousands of miles of use. At over 80 thousand miles these ZF transmission were failure prone, as the accumulated dust clogged the filters and eventually became too gummy to lubricate the moving parts. This happened not just to Jags, but to all premium Euro brands of that time using that transmission.

When my car neared 100 thousand miles I discussed my concern about having to spend $6,000 replacing the transmission with the owner of my service shop. He suggested the shop replace the synthetic fluid, taking care to remove by hand all the accumulated gunk from the torque converter and other hard-to-reach areas. It was a big job and cost me several hundred dollars. But now the car has 155 thousand miles on the clock and still shifts like new. At every oil change my shop checks the transmission fluid for contaminants and it is still sufficiently clean to lubricate the internal parts effectively. I will have the transmission cleaned out again after another 20 thousand miles or so.

On the user forum I have read reports from owners of my generation of XJ sedan with 220 thousand miles on the clock and even more, and they are still reliable daily drivers. With a knowledgeable owner willing to invest in preventive maintenance, carried out by a Jaguar specialist, owning a used Jaguar sedan can be affordable even if its owner does not have a high-paying job. I am fortunate to live in the San Francisco Bay Area, which has more Jags than any other part of America and service shops abound. If you live in a red state and don't have access to a Jag repair facility that is not part of a dealership, I recommend you don't buy a Jag. On the other hand, for a car buff in a major urban center, a used modern Jag is cheap to buy and very reliable.

Why am I so fond of this particular car? One reason is that I like the British approach to luxury: lots of wood and leather inside, and exceptional styling outside. This appeals to me far more than the sterile form-follows-function ethos of the German manufacturers. Jaguar's chief stylist through its classic years, Malcolm Sayer, was actually an aerodynamicist whose training was in the aircraft industry. For this reason, Jaguar cars from the E-Type onward and including my XJ have a "fuselage" approach to their design.

On the outside, the bottom of the car's body (the rocker panels, rear fenders, and so on) follows a curve to the car's underside rather than ending abruptly as with most cars. The overall exterior design language is dictated in large part by the car's streamlining, for better performance and fuel economy, and by its simplicity of form, free from decorative swoops and scoops. Jaguar sedans including the generation I own are low-slung, sitting four or five inches lower than German or American sedans. That's why they are so pretty. On the inside, the fuselage approach means a more snug fit than other luxury cars. Actually, if you're over six feet tall, a Mercedes might fit you better. But I'm only 5'10" and 170 lb. and the XJ fits me like a glove. My previous car, a BMW 740i, was a wonderful machine but I felt like I was sitting in a barn.

I purchased my 2001 XJR privately from the owner of a Porsche custom tuning shop. The car was his wife's. She didn't want it anymore because her friends all drove Priuses and teased her about not being environmentally aware. The owner and I had a pretty good laugh about this. Being flying averse, the owner's wife drove the car regularly between the San Francisco Bay Area and Los Angeles to see her Prius-driving friends. As a result, the car's 80 thousand original miles were easy ones, what they call highway miles. The car was never used for commuting, which is the hardest driving there is on a car's mechanicals, and it was parked in a garage every night, protecting it from the aging effect of the intense California sun. And being a California car, it never saw snow and rarely even got rained on.

Under my ownership since 2008, I too have not had to use the car for commuting. I was self employed and worked mostly from home. And every night of my ownership, the car spent in underground parking, sheltered from the elements. Though its factory-order mica Emerald paint has lots of stone chips on the hood from all that freeway driving, after a wash and wax that deep green metallic sparkles in the sun as if the car was new. Not a bit of fade or orange peel. Inside, the wood and leather have also held up well, due to minimal exposure to the elements and application of leather conditioner to keep it from drying out.

Though I've slowed down in my later years, I've always valued the performance qualities of the cars I owned. My XJR accelerates faster than muscle cars from the 60s, and is governed to 155 mph. Its double-wishbone suspension and Bilstein shocks give it a cloud-like ride, yet it corners remarkably well for a big car. The front seats are superbly comfortable -- I've done several thousand-mile days and emerged without a sore back, not even terribly fatigued. The rear seats are a little cozy but acceptable for adults under six feet. At 70 mph the car is eerily quiet -- the is no engine noise and little wind roar, and you can barely hear the tires. Noise causes fatigue on long trips, and quietness at highway speeds is a very important aspect of a luxury car.

But the car is not perfect in its performance. Its four-wheel disc brakes are a little smaller than they should be and so the car experiences some brake fade on long mountain descents at speed. And, being supercharged, it uses a lot of gas. I get only 15 mpg in the city and 20 on the highway. But then again, the car's power makes it all the more enjoyable to drive. It's not about out-accelerating the car beside you from a stop light. I'm talking about the kind of power that enables you to easily get up to highway speed on a short freeway entrance ramp, or pass a slower car on a two-lane road with minimum exposure in the left lane. Used responsibly, power is a safety feature. And it contributes to the car's driveability: the minimal effort required to speed up, slow down, or maneuver.

And then there's the sense of occasion that comes with every Jaguar. Here in the Bay Area, BMWs, Mercs, and Audis are commonplace and go unnoticed. But everybody spots the Jaguar. Even members of the general public who know almost nothing about European cars can identify a Jaguar instantly. I couldn't guess the number of times strangers have complimented me on my car over the years. By the same token, the experience of driving the car never gets old. It's a very easy car to drive around town, with feather-light steering, excellent outward visibility, and effortless acceleration. Friends and clients are delighted at the opportunity to be passengers in a big Jaguar sedan -- usually it's the first Jag they've actually driven in. And universally they are wowed by the luxurious interior, so warm and traditional, built by craftspeople, not robots.

At age 68 I suppose I have another decade or so of driving left to me, before the guys in the white coats take me away. I'm sure that if I continue to take care of it, my XJR will see me through to my retirement from the road and go to some lucky third owner. I realize how different I am from most luxury car owners. In fact, here in the USA, most people driving luxury cars don't really own them -- they lease them for 36 months and are careful to keep the miles low to avoid surcharges. After the lease expires it's on to the next luxury car. Often, people who go from car to car like this don't bother servicing them. They know they won't have the car long enough to bear the cost of premature wear caused by, say, not bothering to change the oil or even check its level.

Car enthusiasts like me are quite the opposite, behavior-wise. We buy our cars with our hard-earned cash and keep them for a long time. If we can afford it, we own two or three cars. (I can't.) And we love our cars. We make sure they get the best care, and we don't abuse them with clumsy driving, and we make sure they're kept clean and have a safe, dry place to spend every night. I haven't bought a new car from a dealership for many years. Instead I use resources like Craigslist and buy privately from fellow car enthusiasts. It's like sharing the same religion -- there's a bond among us and we can spot a grifter at a hundred yards.

So even though my Jaguar-owning experience has been generally wonderful, I can understand how owning exactly the same car could be problematic for a non-enthusiast. Most car owners are at the mercy of car dealerships or franchise repair shops for servicing their cars, and that's an expensive route to take with an out-of-warranty Euro luxury car. The dealerships don't have the time to actually fix things -- instead they swap old parts out for new and parts for European luxury cars are very expensive.

And if you buy a Jaguar, for goodness sake keep it away from Pep Boys! It must be serviced by a trained Jaguar technician. If I did not live a convenient distance from an honest, independent Jaguar service shop, I would not own a Jaguar, The same goes for any other used European luxury sedan. Especially the German ones. All three major German brands have a dismal repair record once they are out of warranty. Modern Jaguars, believe it or not, are built to last.

No doubt this review will be an outlier, because usually the authors of product reviews on websites like this one are unhappy with their purchase and want to share their misery. From the one-star Jag reviews I've read here, I can tell many of the owners did not understand their car or appreciate it. Premature brake fade, for example, is almost always the result of riding the brake pedal with the left foot. When you see cars cruising along with their brake lights flashing, it means their drivers are dabbing the brakes without realizing it and wearing them out prematurely. Never rest your left foot on the brake pedal!

Owning a Jaguar requires a level of commitment that other cars don't. These are not disposable cars. They need to be cherished. For those of us willing to make the leap, a used mint-condition Jaguar sedan can be bought for pennies on the dollar. And if properly serviced, the car will be reliable and economical to own. If you find the right car, and the right service shop, and know the car's vulnerable aspects (something all cars share), you too could be the owner of a car you never intend to replace.

The last visit to the service department lasted 5 weeks! I have been working closely with the dealer and Jaguar North America. I had asked for the contact information for the Consumer Affairs department but was told that I do not have access to that department as it is only for internal employees. Hmm?? How can a consumer affairs department not work directly with the consumer?? We are longtime Jaguar owners, but after this experience, we will be considering other car manufacturers for future purchases.

There is a reason why you don't see any of these vehicles on the road anymore. I have to laugh because if stock market investors ever looked here they would never buy another Jaguar share. The powers that be don't care. The bosses are here today, take a fat check, and leave tomorrow. I hope we can stop people buying Jaguar. And I'm a Brit. Even if you are rich, why throw money away? My Jag was $85K at 2004 time value of money. Today one can find them at $4K. The depreciation and cost of upkeep will probably end up costing you $2 a mile. Imagine taking a 10 mile drive to grocery store and just throwing $20 out the window. Silly rich folk. The only plus for this vehicle is that it looks so beautiful.

I contacted Jaguar corporation since the staff at Jag Birmingham are rude, uncaring and useless. Even the manager, Lily. I wasn't offered a loaner either time. After the explosion, the car was once again towed to Birmingham. I get a call telling me I have to pay over $1300 for the damage and another tire! Jaguar Corp wasn't any help, so don't waste your time. I advised them I was driving a death trap, but they don't care. A lot of unreturned calls and emails. Do yourselves a favor and stay as far away from Jaguar. Most specifically Jaguar of Birmingham. You take it there for something under warranty, but I guarantee they will find something you'll have to pay for. Don't throw your money away and don't put yourself in a luxury death trap. If I could give them zero stars, I would. There are other luxury cars that I'm sure are safe and most likely have good customer service. #lastjagforme! #youllgetscrewed

Service had my car 4 days the 1st time, said they replaced the Motor mount. OK got it back. 3 days later a cloud of white smoke from the exhaust started and still sputtering, they came to pick it up, gave me a loaner and had my car almost a week, this time replaced the fuel sensor. Well it’s still sputtering, the guy who came to pick it up drove it with me and felt it, my husband felt it and my daughters so I’m not making it up… Now it’s been in service almost 2 weeks for the 3rd time. (They were closed 4 days due to Hurricane.) I got a call from Patrick (not sure who he is) today Friday and he asked what the situation was, I explained and he said he was going to check on the car. I get a call from Frank in service 30 minutes later saying that they replaced the motor Mount.

“Really? Isn’t this what you did the first time?” “Yes mam but this is the other one,” (Aren’t they a pair replace one replace the other?) so I guess all of a sudden this other one just got bad? They proceed to tell me to drive it for a couple of weeks and see how it is…. He also went on to tell me that because it is a 4 cylinder it will ride different than a 6 or 8 cylinder, I guess he thinks I’m stupid because I’m a female, The cylinder 4, 6 or 8 has nothing to do with the sputtering when it’s idling. Needless to say I’m pissed, I don’t even want the car, asked to trade it but of course I got the runaround and told they know it’s an inconvenience but it’s under warranty… (they’ve had the car more than me)… Needless to say I picked the car up for the 3rd time and it is still sputtering I feel like I’m in a race car with the big exhaust pipes when I’m at an idle.

Disgusted with Jaguar. Wish I would have kept my Mercedes AND if you’re thinking about buying a Jaguar. Think again. So far I have had 3 brand new 3 loaners price range from 45,000 to 66,000 and I wasn’t impressed with any of them but at least they didn’t sputter like mine… Oh and I still haven’t been reimbursed for the detail 2 months later after the GM, used car manager and detailed manager said I was going to be… 1st time sputtering Motor mount. 2nd time. White smoke & sputtering. Fuel sensor replaced. 3rd time replaced another motor mount. Told by service to drive it for a couple of weeks and see how it does, also that it rides rough because it is a 4 cylinder still sputters.

Manufacturer doesn't care much, and this dealer stinks, I gave them a 2 day notice with the problem with a appointment and you would think they would have gotten a tire pressure sensor in stock for the fix! But NOOO, THEY WANT ME TO BRING IT BACK for the 3rd time??? Sorry I'm repeating myself, getting ticked off just thinking about it AGAIN... I'll spend the maintenance $$$ with another dealership! And soon trade my Jag for a American made car!

My spouse saw a Jeep Wrangler and began negotiations on it for trading the JAG, the Jeep was souped-up which would be odd enough for me, went to trade, arrived the Jeep no longer had the same lights, new pics on Carfax, and the manager of sales denied changes, then admitted to small lights. The problem I have is upon arriving, no one came outside to speak with me, my spouse spoke with manager told him I am outside, he totally remained inside and still refused to speak about how to get car sold, test drive Jeep, or even act as if I was a customer of Jaguar.

I have been coming there from 2012 to now, no other company ever touching the car, and we know the service team by first name. Yet, sales ignored my existence, refusing me the courtesy to honor my business, to honor the terms of the presenting Good Faith to sell the Jeep as it was originally shown, not taken down from where it was, or he could have come out, asking "what can we do to get your BUSINESS ".

I have made this complaint to someone whom called me for follow up to no avail. I have written this up and assigned case number, only for a case manager, Danny to ask me about calling to speak with General Manager, you would think 2 complaints later, General Manager for this from everyone else. Was it racially motivated? I am **, and I have seen no one present during there, or even in their showroom, and no it is not because of cost, my friends all drive top of the line and from Tampa area, I am not, but they all patronize other brands.

I wonder if it is due to the very haughty, negligent personality that one portrays to allow a customer to sweat for over an hour, while you are aware of their presence but ignoring them because you have spoken to their spouse over the phone, and what... you figure the ** woman does not deserve respect? It is my car, my sale, my deal, my spouse is aware of cars, and was helping me out. BTW, spouse is **, so that might add a racial overture to it, would he got ignored standing outside, when you expected him to trade his car today? My car was originally purchased in Jacksonville Go while I was in Germany, so transfer to Tampa few months later. Came bringing this car to this company and they have taken 19k of my money, offered to purchase it for trade, engine light still on, and I am not paying another dime.

I have been given every reason for the cause of this issue, I want the car traded or paid by this company as promised and I want Jaguar National to investigate the way these companies are really destroying their name, it stands for something, but if you have people who disrespect those who drive your brand, no matter their skin color, then you will be famous for Silver Bells, nothing more, whereas the image really should change to coincide with the sleek look of the Jag... it is a very sleek vehicle, and looks good with certain people. I am very disappointed that ownership of another has been destroyed by your local folk. Please do the right thing. Your Customer Service Case Management is horrible too, time for someone to get new people.

Jaguar of Ft Lauderdale and Jaguar Land Rover are definitely head and shoulders above the rest.

The team at Jaguar Fort Lauderdale including Kellen, Diane, Al and Bob ** have been phenomenal. They have gone above and beyond and far exceeded all expectations. Throughout the years they have always been stellar when it comes to taking care of me and my F-Type. (By the way, if you are into sports cars, the F-Type will eat Ferrari's and Porsche's for breakfast and not even break a sweat.)

I also need to give BIG kudos to the corporate team at Jaguar Land Rover, including Rory **. The attention they give to their clients and the effort they have put in to make sure things are right are amazing.

I cannot say enough about them, five stars is not enough.

Alexander ** T.

Original Review: July 11, 2017

You couldn't make this up if you tried. My car has spent 150+ days in the shop on 20+ occasions. I purchased my vehicle from Alpine Jaguar, no known as Jaguar Ft Lauderdale. My story is fully documented. When I purchased my factory certified pre-owned F-Type less than two years ago, it broke down within 2 1/2 minutes of me leaving the store. That’s right, 2 1/12 minutes later. Kellen, a very kind and understanding sales manager, was assisting me in getting the vehicle back to the store where I spent the next eight hours waiting for the technicians to repair my vehicle. As an aside, the service team at Alpine treated me with excellence and was exemplary.

Since then it has been in the shop in excess of 20+ (that's TWENTY PLUS) times for various repairs of which numerous were repetitive. One incident was so bad the engine punched through the hood (yes, you read that correctly). I am also still waiting on parts from early May of 2017 and it is now July. The car has spent over 150 days in the shop for repairs. That’s more than 5 (FIVE) months out of less than two years I have owned the vehicle. How is this acceptable? And now, the vehicle is back in the shop AGAIN for over two weeks for a transmission issue and I still do not have it back. The team knows what is wrong, but the feedback I am getting is that they are waiting on corporate to give them a fix. This is not normal. Jaguar should be embarrassed to allow this malfeasance to continue to happen to one of its customers. It is evidentially clear that this is an absolutely defective vehicle.

Jaguar has sold me a vehicle that I can very rarely drive. Jaguar has sold me a vehicle that is AN OBVIOUS SAFETY concern. I purchased a Jaguar Factory Certified Pre-Owned vehicle, not a used junker. By any and all standards it is absolutely reasonable to expect that a factory certified vehicle will NOT be in the shop in excess of five months! I am really curious as to how a judge and/or jury would see my perspective? Additionally, and more importantly, federal law protects consumer rights against defective products; the Federal Magnuson-Moss Act affords me numerous protections and affords remedies that are clearly spelled out.

The product in question, the F-Type, persists to be defective, despite over 20 attempts to repair it and has been unavailable to me for over 150 days. I have tried to work out an amicable solution with Jaguar. Their answer; "we'll give you trade in value for your car and sell you a new one." Now they say it's at a discount, but I can get that same discount from most dealers in S Florida. What kind of solution is that?!? I was hoping I didn't need to get a lawyer. I thought Jaguar would work it out with me. Obviously they are not concerned about putting their customers in what is obviously a grossly defective vehicle. I now am down the path of seeking representation. I can only speak for my experiences, but 150+ days and 20+ times in the shop - you be the judge. If you were jaguar, would you allow one of your valued customers to drive such a safety risk?

My car was towed from the garage to Checkered Flag by Quality Assist towing at which my spouse advised Jaguar Assist not to utilize this agency as he has record of their mal-performance in the past. Jaguar Assist did not take his advice into consideration. As my vehicle was being towed, with witness of 3 US base security police on the Naval installation, the person who was towing the vehicle began to "drag" the vehicle approximately 10 feet while there were no "skids" for the back tires. This caused bare and flat spots on the tires; which was video recorded by me when I requested the tires be replaced due to the ill-preparation and skills the towing company displayed in loading my vehicle.

Upon diagnostics of my vehicle, there were no reasons found for my car to not start. Subsequently, my vehicle did not start again with each attempt x 5 attempts while I was out shopping at Greenbrier mall in Chesapeake, Va. I called my service advisor with Jaguar Checkered Flag again to have my vehicle serviced again in an attempt to find the reasons for malfunction. This time upon diagnostics, I was told "the case was never closed due to Engineers at Jaguar who were building a software specifically for my VIN # in an attempt to make it start". Per the notes they reconfigured an existing BCM with built file software on 09 June 2017.

Once again, while out of town, the car started to intermittently not start again, with each attempt up to 3 attempts before the car would start. I noticed the car continued to not start intermittently then it began to shut off on its own. The entire drive shifter would be completely rescinded into its compartment, with all electrical options still on, (radio, dashboard, etc). I brought the car back to Checkered Flag, each correspondence my service advisor on 30 Aug 2016, once again there was no apparent reason for this malfunction, no codes, nothing could be causing the issues or concerns I have been experiencing. On 21 Dec 2016, I noticed a brake pedal switch that was appearing on my dashboard "brake fault". Noticed I again could not call for assist, brought the car back into Jaguar to have it diagnosed at which this time they replaced the brake pedal switch.

Recently, I have re-opened my case with Jaguar Consumer Relations on 13 February 2017 after even greater safety concerns that arose over the previous few days while I was transporting my son to and from Chesapeake Regional Hospital ER on two separate days, both on Thursday, 09 Feb 2017, and Saturday, 11 Feb 2017. I informed Jaguar Consumer Relations that my Jaguar XF was shutting off in an idle at a traffic light while the car was running as I was bringing my son home from an ER visit late that evening as I was in an attempt to make a right hand turn at a red light on Battlefield blvd, in Chesapeake, Virginia. I gave the time of discharge and approximation with hope that these approximate times would assist in the mechanic's attempt to find the time that these occurrences are happening.

I noticed the car would not proceed as I stepped on the gas, not realizing the car was completely off, due to the fact that the stereo system would currently be playing, dash and center console would be on during the shutdown experience. I had to restart the car in mid traffic twice for the car to start, put it back in drive to proceed. This occurred again the 11th Feb 2017 as I was again leaving the hospital with my son, this time approx around 4 pm. Days previous to this incident I experienced my entire dash console where the stereo is located completely going out to an entirely black screen while the car is at approx 55-65 mph on the highway and will come back on with the Jaguar symbol, and I would have to reconnect my bluetooth and phone. This has happened coming back from Langley AFB on 64 Eastbound, and near my neighborhood on Greenbrier and Kempsville Road, in Chesapeake, Va, same instance on both occasions.

I was not prepared to bring the vehicle in that week as my son was ill. This last visit once again to Jaguar Checkered Flag, I was told it was "only an update that was why the car was cutting off". This car has been having issues since I purchased the vehicle. If it were an update, this update just came out. This logically has no impact on the car's issues last May 2016. After this previous "update", as I was on my way to work, turning into the base, I was again attempting to proceed at turning right at a light on Effingham in Portsmouth, Virginia, at 6:20 am. The vehicle once again cut off while I attempted to accelerate and other vehicles had to go around me as I attempted to re-start the car. Once again, with no warning, radio and all other electrical components were still on. A vehicle almost rear-ended my vehicle as I could not accelerate.

I immediately contacted my service advisor at 6:28 am, then again at 07:37 am, informing My service advisor of the recent aforementioned issues. It was at that time that I spoke with Jaguar Consumer Relations on Thursday, 09 March, 2017 of these concerning safety issues. This Jaguar XF has become a safety risk, cutting off in traffic while the car is on, unreliable as the car will not start intermittently even when I am out of town, and has no traces as to why these instances are continuously occurring places a safety and unreliability issue to my family and myself. I have made multiple attempts at rectifying this situation that has become increasingly concerning, and each time Jaguar Corporate has taken no concern to the safety and concern to rectify this vehicle's mal-performance and accept a request for a trade out of this vehicle, with both request denied each time I have expressed concerns regarding this vehicle.

I told them that I hope this enlightens their team at Jaguar as to the circumstances that have evolved in the course of 10 months. I truly took my time prior to purchasing a Jaguar, approx 2 years to be exact. When I purchased this vehicle, it was not my expectation that my vehicle would be unreliable, unsafe, and inconsistent, not to mention the numerous visit and inconvenience it has caused me in the last 10 months. It was also not my expectation that Jaguar would not live up to its reputation. At this point, I would hope that their team reconsiders a trade out. As I mentioned, it is my hope that they reconsider the numerous safety concerns I have regarding this XF or any XFs Jaguar has developed.

I then scheduled the recall appointment for today 3/15/2017 at 9 AM for them to come pick it up at my home. I confirmed with the service manager if that time would be ok with them because I had to be at another place by 10 AM that same day. On 3/14/2017 I received two customer courtesy call from the same dealership to confirm my pick up and drop off of the loaner vehicle. One of those courtesy call came from Michael of course, who was more than enthusiastic to inform me that he also believe when the vehicle is dropped off in the morning by 9 AM the person dropping off the vehicle will try and troubleshoot some elements with the Bluetooth to see if they can figure out what is wrong with it from my home and possibly give me some pointers to aid in fixing at least that problem.

I got up early and got myself together awaiting the dealership to call and inform me that the vehicle was on the way to my house on 3/15/2017. I didn't get a call from them until 9:06 AM when a young lady called to tell me they had my loaner vehicle car ready to send up to me, but right now its at the dealership and wanted to know if I was home for them to deliver it.

Yes, I was extremely irritated by this bubbly and perky young lady's statement and told her that "the vehicle should have already been here and that I've been waiting for them to show up". I requested that she confirm with me what time should the vehicle have been delivered to me. She said "by 9 AM". I asked her to "please confirm what time was her clock actually showing". She repeated "9:06 AM". In my opinion, it was only 6 minutes past my appointment time, however since the vehicle wasn't at my point of destination as yet, that meant that it would take them at a minimum another 30-40 minutes to get to me. So this conversation immediately headed in the wrong direction.

Next thing I know Michael is on the phone with me profusely apologizing for the mix up. I simply wasn't content with that especially since I not only spoke with this same gentleman less than 24 hours ago, but I also received two confirmation emails stating the same time for appointment on 3/15/2017. My feeling was simply I couldn't trust what Michael was saying or the fact that I purchased such an expensive vehicle (in cash mind you... and I've being treated like a second class customer). That's just not right. How am I suppose to actually trust what the representatives from this establishment is saying if in fact I'm left these bad taste in my mouth.

Michael tried to say to me that "Ma'am we can deliver the vehicle anywhere you need us to deliver it". I told him that at 10 AM I had a prior appointment to deliver Meals on Wheels, so I'm all over the City of Chesapeake. Which would make it difficult to lock in a hard and fast address. I was extremely upset because clearly, while I hope this doesn't happen often, I don't feel that I was either treated with the respect and regard that should be provided to customers or that Michael wasn't as honest with me from the onset when I initially made the appointment and trying to get the vehicle to me on time. Whatever it was, at this point, I'm sadden by this experience. My recalls and my Bluetooth remain unrepaired. However I did continue with my appointments for the day.

Well it would have to happen to me. The first day I take my car home the bluetooth is not functioning correctly. But Jaguar came to my home and tried a couple of things that didn't work but left me with another car and said all should be fixed by Monday. But I was still ok because I just didn't want to think this is what I have to look forward to for the next 6 years. By the next Monday with no fix in sight I spoke with the sales Manager at Bluff City and he said "Greg, this is not suppose to happen and I give you my word. Give us a couple more days and Jaguar and this Dealership will make it right." By Wednesday morning my F-Pace was ready and not only that Jaguar Service Manager Mr. ** have been in contact with me about the vehicle and Corporate has called and provided inconvenience gift for my time spent. Which they didn't have to. I just wanted to be able to show off my New Jag like I did with my 1st Benz.

So what am I saying, some things are really unforeseen, had we known it would have happened to us we would have gone in a different direction. This vehicle offers so much more than what I received with Mercedes as far as service plan, stolen vehicle protection for free. No one was trying to sale me any other products once I purchased the F-Pace. I'm still waiting to get my refund off my Benz since it was paid for early and I purchased the extended warranty, Tire and wheel, prepaid maintenance and MBrace. Almost 6K on top of the car. But I did love my Benz. Just wanted to try the new Jag Cars. Bluff City Jaguar see Derrick and Virgil and if you need service see Mr. **! I give them 100 in taking care of Jaguar/Land Rover family members.

I have been experiencing the very bad service from your dealers from my very first service of the vehicle. First of all you people don't have free pick up and drop services like other high-end cars but no issues but what matters is I would have taken prior appointment and taken the vehicle to drop but still I need to wait for more than half an hr which is not agreeable and when I inquired at reception instead she calling service adviser she also joined morning meeting and was left with no option but to wait for more than half an hr. Look I am a businessman and I can't afford to waste time.

Till date my vehicle has gone every time twice for same repair after service. Recently I had serviced my vehicle on 8th Nov 2016 which was run around 14,511 Kms and I remembered the adviser telling me in earlier service that the brake pads should be replaced. Based on that I insisted that brake pads be changed but the adviser told it will run another 2000 kms and told "whenever you are going on long trips you come we will check. If it's worn out we will replace."

But to my shock 500 kms later I. e, on reaching 14,950 kms (07.01.2017) I got a message saying the brake pads needs to be replaced. Luckily I didn't have to replace the sensors but I had to drop the vehicle again back to service center which is waste of my time again. And after doing this I had another shock waited. My driver when washing the car saw that one nut (which we require separate bit to open wheel for security) was missing and I had to call up service center to check on the same. They checked and replied saying "sir we had tightened the wheel nuts properly and we have checked it twice even after road test." The thing is either your people should open or mine but at my place my drivers don't even know where the bit is and nobody touches my car apart from washing so where did the nut go and how did it fall if they had tightened properly?

But however it may be I am at loss. Again I need to spend around 10 to 15 k and purchase the nuts which is waste of money. I was very happy with the car and planning to buy a Vogue but seeing the service I am planning to drop the plan and planning to go for Merc. Because of all this experience I am very disappointed and don't recommend this brand to any of my people. Look into my issue, wrt to the nuts if anything can be done to it. I would like to share my experience online to all other people as well but doing so your reputation will be spoilt which I don't want to do it anyway. With regards to the above I had even mailed the details to Jaguar but till date no response and got some acknowledgement kind but you can't call that as one.

Jaguar Motors refuses to replace the vehicle under lemon law, as they claim the damage was caused by outside factors (the rodents, but no concession for the part being made of soy maybe next they'll make wiring insulation from bacon). They have also refused to make any concession of any kind. To date, they even refuse to apologize for the part not being available (anything remotely close to an apology is only patronizing... "I'm sorry YOU are frustrated," "I'm sorry YOU are not happy," as if my frustration is self-generated and they have no responsibility).

At the two-month mark, they sent what they claimed was the replacement part, but only demonstrated their incompetence as the wire harness they sent was the European version for my US vehicle. After Jaguar Motors argued with my dealership for over a week about whether it was the right part, they finally admitted to their failure and agreed to send a new part. Two months have passed since. On several occasions, they told me the part was scheduled to arrive. "It will be there Friday"... nope... "It will be there next Tuesday"... nope. This week, when I was told for the third time the part was scheduled to arrive and it didn't, I asked Jaguar Motors to provide a tracking number. When they couldn't produce one, they finally admitted the part is still being "tested" in England. Why have they boldface lied on three occasions about where they part was. "Sir, we don't have that answer, we can only tell you where the part is now."

Throughout the entire process, the Jaguar customer service department has demonstrated only one goal... resign me to my fate. There has been no effort of any kind at any point to attempt to resolve the situation faster or to make any concession of any kind. (Of course they still expect that I make my payment in full). Even requesting to speak to a supervisor in the customer service department requires an act of congress. It is their policy that you can never be connected directly to a supervisor. The supervisor reviews your case and then decides whether they feel your case is worthy of a supervisor's time.

This is the level of service I might expect if I bought a lesser vehicle but this is Jaguar XJ. This is the flagship vehicle of the brand. Should a current model year vehicle ever have to sit for four months waiting for a part? Should a vehicle have accessible parts made from food products that attract animals? Should a car brand of this stature be so blatantly apathetic to customer concerns? My hope is that many will see this review and give it strong consideration before making a purchasing decision.

I brought my car in while it was still under warranty because of the engine idle problem. It was embarrassing to have people ask me why was my car rocking back and forth like a boat. Every time I brought it in, the service department claimed that they could not reproduce the problem but it happened to me on a daily basis. They could not find anything wrong while my car was under warranty but now that it is not, they want to find everything wrong. I feel like they know that there is a engine issue and a overheating issue with their cars. They need to just come clean because this will and should destroy their reputation if they continue to deny that there is a problem.

The only service or reliability issue was an initial "check engine" light, I was told that I didn't tighten the fuel cap well enough TWICE by the assessing dealer. On the third episode, after being sick of taking it to the dealer, I call Jaguar and they towed it to Portland, Oregon dealer where the problem was found to be a vapor leak near the fuel tank and was fixed. It has stayed fixed. The yearly service has been the only other trips to the dealer, and have been uneventful. Note that all service was free for 5 years with 2011 vehicles. The battery died at 2 years, and I replaced it on my own, and the soft performance tires only lasted about 18,000 miles as expected. Would I buy it again? IN A HEARTBEAT!

Two MONTHS later, no reimbursement for duplicate (and illegal!) payments drawn from my account. Had I been this late my car would be on a flatbed and my credit ruined. Everyone at Chase agrees I SHOULD be reimbursed but nobody can tell me WHEN. AARRGGGHHH! I have invested at least 20 hours of time to get my money back from companies which purport to be the hallmarks of luxury. And when I call the Jaguar customer satisfaction hotline I always get the same 3 prompts leading to "Leave a message and we will call you back immediately," HA! It's been 3 calls and 2 days and NOBODY has called back. What a ** losing pair of companies. Third Jag but NEVER again. Spread the word. Their customer service SUCKS!!!

I get a call from my service advisor asking to postpone my service appointment. Until the day before my warranty expires. On the way into the appointment I get a call from the service advisor, which was odd, informing me they have no loaners. I stated the obvious which was that I had made this appointment long in advance but that I had never gotten a loaner at this dealership. Arrive from my appointment and had already decided to test drive a new F-PACE or Rover and trade my car in. I was called while on the test drive and told my service was no longer covered and that it was over $1000. I authorized the service and cancelled the test drive. On the way home I called Jaguar Corporate and they were good about making sure it was covered. This dealership did not lift a finger to help.

That same day I talked once again to the finance person about my extended warranty. She had my file from March on her desk. She said she would now call and try and get me an exception to get the extended warranty (which after a call or two I find is priced $2000 more for less warranty than other dealers). I never hear from her. I have called a couple times and never get her or received a callback so I call the dealership where I purchased the car and had a very helpful young man named Jason. Jason gets back to me in 2 days and tells me my extended warranty request was turned down. I called Jaguar Corporate and am waiting for their response.

The point of this little story is that the dealerships may be individually owned but they are representatives of the Jaguar corporation. A good product is only as good as the dealership. I would imagine that if I had purchased in Austin I might have gotten better service. Maybe not. I plan to lodge a formal complaint against this dealership for all irregularities and the fact that it appears they have cost me the protection of an extended warranty. My last Jaguar. At least as long as I am in the Austin area and have to deal with Jaguar of Austin.

I contacted Jaguar USA... They offered 60% of the 44,000$ estimate. So I either have to pay over 13k for the engine to fix a car I'm 35k in debt to own; or use my extended warranty company (5k)... which is going to total my car altogether! God only knows the loss I'm going to eat when the final value is computed. The dealership itself (Mainline Jag, outside of Philadelphia) has been awesome-but they don't work for free! The entire staff is accommodating and obviously sorry for my loss - but why am I paying for this defect Jaguar USA!? I just want my baby to run like normal cars do!!!

Problem 2: During this same visit my front driver side light was supposed to be fixed and my battery replaced because the car just cut off while running and the lights would come on but it would not start. When I picked up my car while up the street at the gas station I noticed there was a stain on my bumper which could not be washed off and the front light wasn't working. When I bought the car back they kept it for almost 2 weeks and side the light wasn't working because the wires were fried. My question to the service manager was before I was charged for a light bulb and sent away the mechanic didn't notice that or even that the light still wasn't working? Needless to say they expect me to put out more money to fix something that was supposed to be fixed.

These problems does not include the 2 other times the car was really broke and had to be put in the shop. Yesterday when I filed the complaint with the corporate office the man I spoke with told me it would be referred to a research team and that no one will follow up with me. That says to me it will just be tossed to the side and that they really Don't care about the customer or your experience once the car is sold. I truly hate Jag. It looks great but the actual product and service sucks so I am planning to get rid of it and I will never buy anything even slightly related to this brand or its parent company again.

I called dealership and they're going to pick up car and lend me a loaner. I was looking at this website and I noticed someone had the same problem which, her name is Colleen of Santa ana, CA. I've bought a new 2003 Navi, 2007 Benz, 2010 Camaro and never had this type of problem. This malfunction on this 2014 XF is a safety issue and not even a used car in a car lot would do this.

I picked up my car and drove it home and two days later the same problem came back check engine light and the vibration. I drove it back to Newport Beach and left it with them for 12 days. They said they changed the spark plugs as they noticed there was some leak from a compressed washer that sits around the spark plug. I said ok whatever just give me my car back already I miss it. Everything seemed normal until I took and I drove it for max 2 weeks and back again. Now a different dealership got involved and they worked on the fuel injectors saying that they looked bad, changed 4 supposedly and car picked up again. Seemed fine then

The idling issue pops up again. I take it in and asked a Jaguar lead mechanic to take in on a ride with me. He did and noticed a slight hesitation and vibration but said close to normal but let's keep it overnight and see. They did and when turned it on next day the engine light came on and the noticed what I was talking about. It's been at the dealership now for 15 days testing and bringing a field service engineer and towards a few days ago I'm starting to get hints that there is a possible engine replacement. I'm out of words after I heard that and I'm not sure how to go about this right now. I've made 2 payments on the car and the dealership had the car more than me. I'm beyond frustrated as this was my next car on the list to get and I got it and so far I have regretted the day that I made that decision.

Updated on 06/06/2015:

This is an update from my previous post. I took my 2014 XF Jaguar in for service at my local Jaguar dealer for the second time about the idle issue. I was told The computer said everything was fine with my car. I had clients ride with me and ask what was wrong with my car. After spending 40,000 on a luxury vehicle it's quite embarrassing. I called Jaguar USA and was told nothing is wrong with the car. The dealer did tell me that all the 2014's have a bad Idle and they don't know what's causing it. When you're sitting at a stop it feels like there's air in the gas. Needless to say I sold my car and took a $7000 hit! I only had the car for two months and it was in the shop twice. Jaguar USA should make up the deficit that I lost.

3) Electronic control unit failed. The car would not start and it was an $800 repair. But hey, it's about 17 years old at this point and my wife's Toyota had the ECU fail in about 10 years and was $500 to replace. So.. not that much difference between the jag and the Toyota

One thing I have noticed. I am on my original exhaust as far as I can tell. Maybe not driving it in the winter has saved my exhaust or these stainless ones are built to last. Also, it's now 19 years old and has no creaks, rattles, or odd noises. This car is solid. It leaks no fluids and runs like a top with 130k miles on it.

Scene 3: Another 1500 mile and critical oil light went on again and car was brought to Monmouth Jaguar and they contacted Jaguar engineers and was told to change a bunch of parts, which they did and sent me on my way. Car now has around 5K miles, as you can see we don't drive this car a lot. I did want to take the car on a 350 mile round trip and was scared that it would have a critical oil issue far from my home. I called Monmouth Jaguar and reviewed this and the continuing burning smell of oil after the so called repair was done. They offered me a loaner while they checked out the burning oil smell, on Friday Oct 3rd. On Monday Oct 6th I was called by Monmouth Jaguar and was told that Jaguar decided to replace the engine with a new one.

I was concerned, since this is virtually a new car with 5K miles and this issue started from day 1, with the devaluation of the vehicle due to the engine replacement and the look of the Carfax report with all this repair history. I e-mailed Jaguar customer service 2 times and called my Jaguar service rep Paul several times. I spoke to Paul and he too he said he will get back to me. After not hearing back I tried to call the Jaguar executive line and left 2 messages not hearing back at all. Monmouth Jaguar where the car is now, are wonderful and are trying their best to help in every way. It seems Jaguar Corporate is trying to take themselves out of the situation and leave Monmouth Jaguar to relay any decisions. Monmouth Jaguar did say that Jaguar Corporate wants to do the right thing and offered to send me a check for 1 of my monthly payments and they said they would offer me an extended warranty but could not provide the details of the additional miles and time frame.

Jaguar Corporate is hiding behind the local dealer and is not taking responsibility. This oil issue started from day 1 and I expect a new vehicle from Jaguar. When the time comes and I try to sell this vehicle I will take a tremendous loss as compared to the market conditions of the time when I go to sell the car. The real surprise of this is that they call themselves a luxury product, and I am still waiting for a response from Jaguar Corporate after many e-mails and calls. Does Jaguar have many issues with this model engine? Obviously my engine does. If this is a unique non everyday occurrence why would Jaguar not want to satisfy a customer by doing what is right and replacing the car?

Local high school auto mechanic shop/class helped me change the struts which was $100 a piece for parts. No labor charge since instructor uses opportunity to show class how to repair. Rides great. One day the engine light came on and same shop/class diagnosed it was some oxygen mixture problem and also replaced O2 sensor for $75. No more check engine light. Which was great because I needed to smog the car the following month. Window washer wasn't working one day. Went line and found that nozzle breaks at tip where it is connected to the hose. So I purchased washer nozzle from eBay for $30 a pair. Had them installed, again at the school/class at no charge. Works great. Love these guys!

Engine ran very hot one Friday evening and discovered the coolant reservoir was leaking. Checked online and found out that the spout part of the reservoir hooked to tubing sometime cracks and causes leak. Applied the good 'ol JB Weld around suspected cracked plastic around the spout. Left it alone for a day, filled it with coolant and no problem since then. Safely back to work on Monday.

Once car did not start. Had to "jiggle" gear in "P" (park) and started okay. Don't know what that was all about. Happened again about 6 months later. Did the same jiggle and started again. Hoping it's nothing serious. Other than that everything works fine. I did buy two back tires to match up with the 2 front new tires that the previous owner bought. Had to change one light bulb at Auto Zone, which was about $8 but the clerk installed it for me. All in all...great car. I'm sorry to read stories about all the disappointed owners. But my Jag is a great used car, that so far is very inexpensive to maintain.

This is the most expensive car I have ever had and I will never in life purchase another Jaguar product. The custom service reps are just as rude as the service representatives at the dealership. I had the car for a year and it's been in the shop at least 6 times for the brakes and other mechanical related issues. What are you supposed to do when Jaguar Customer Service tells you that their managers only talk to people and then it was cleaned up by saying they only talk to case managers not people and that I should contact the better business bureau. I don't understand how Jaguar remains in business. I need lemon law attorney like yesterday to escalate this matter.

To cut a long story short it had more problems all within 5 weeks of purchase, so in the end the dealership offered to buy the car back because it was uneconomic to repair and would go to auction and they didn't want to be associated with a bad deal for sake of the company name etc. and so I thought this was acceptable and after all I would get my cash back. As I work overseas they took this car back the day after I had left and at the time I had no car to replace this one with I had to pay the remainder of my insurance premium rather than switch my insurance over.

A week later as I was looking at the main Jag dealer website for used Jags I noticed this same car for sale at a higher price? You can imagine my anger etc.. It is obvious that they took this car back to shut me up. So after my inconvenience and payment of insurance, they could have just fixed this car? And returned it to me as it should have been instead of the subterfuge etc. I have complained to the head office and the dealership but as yet some 6 weeks later no one has bothered to return my calls which does not surprise me given the experience that I had with them initially.

The next day I had a revised and laminated window sticker in my mail box that removed the camera and I was assured that It was a mistake and I did not pay for the camera. I was upset as everything I had read said it did have it but I figured no problem, I would simply add the camera. I even entertained thoughts that because they had made the mistake that Jaguar USA might pay for the camera or compensate me in some way. Boy was I wrong. Not only was I quickly informed (from everyone from my sales person to a Rep from JAGUAR USA) that because it was simply a clerical error and I had not paid for it, not only would they not assist me but that the camera "COULD NOT BE ADDED TO MY CAR".

It was explained to me how the car was so sophisticated that it could not be added. This has been reiterated to me each time I inquire about it and I must say it might be the single most frustrating thing about this whole ordeal. I am far from a master mechanic but I have installed back up cameras on other vehicles and I know you simply install camera, hook power to reverse activated lights and interface with radio head unit. Frustrated, I said, "Please order the camera and harness needed and I will install or find an aftermarket provider that will." That was 9 months ago. I have checked with parts on 4 occasions since then and yes, they ordered the camera but I just can't seem to get them to get me the harness required.

Next, I scheduled a visit to the service department on Jan 6th because my center air vent which goes up and down quit going up and down. I also order a new compartment (not under warranty) changing the small compartment between the seats to something I could store a little something in. It in March 1st and I have yet to be called. When I did send an email, I was assured by the service manager (Karen **) that she would see what the issue was. She emailed me and informed me my "part" was on back order. I emailed back and asked her to confirm that there were multiple parts on order and asked that she confirm exactly what was on order. I have not heard anything back. In fact, my reply emails from her email is now getting bounced back....almost like my email is blocked???

In ending, this is by far the WORST SERVICE EVER. And ironically it is the most expensive car I have ever bought. I have bought a Mercedes from Crowns sister dealership co-located with Jaguar and service was excellent. Simply stated, when paying $104K for a new car, I expect to be serviced better than when my 1978 Chevy Vega needed a starter but that 20-year-old kid got far better service than I am getting today. Jaguar should be ashamed for releasing a car they cannot support.

Lastly, I have bought parts to change the navigation out for the original 3 gauge cluster that was available. The nav system cannot be updated beyond 2003, and a sports car like this should have gauges anyway. I plan to take the car to Extreme Audio in Manitowoc and ask them to do the nav-to-gauge switch out because there is much work to be done with a custom wiring harness. The car is not driven in the winter, and I intend to keep it, and keep up on its maintenance. In reviewing the car's maintenance history that was given to me upon purchase the average annual maintenance cost of this XKR has been $1500/year over 14 years. That's including about $5k that I am putting into it. And I couldn't be more pleased with it.

Currently the car is at PepBoys because the battery light came up, the alternator was replaced not once, but three times already and the battery light continues to be on. I already paid them $600.00 to replace it. The PepBoys called their troubleshooter to diagnose the problem since they were thinking that the car computer is the one causing the problem which is a $3000.00 repair. Their master mechanic informed them that my Jaguar needed a Jaguar built alternator. Otherwise, the computer would not recognize it. BTW, I also have to replace the hood struts which cost $90.00 each but was able to find the replacements at 1/2 price. I am just afraid of what's next. I

bought this car because I wanted a Jaguar but I was not bargaining for the amount of problems this piece of garbage this car has been. I own a 2006 Ford Expedition, which I bought new, and the only thing that broke after 69,000 was the water pump which was quickly replaced for $450.00 which included the thermostat and a radiator flush.

2 weeks later, they phone to tell me that they have found the problem and car needs 2 new fuel injectors at a price of 245 each. And that they have sent a sample of the fuel in my tank to see if it's contaminated with anything. They come back to me and say it's water in my fuel. And my tank needs to be drained. They then tell me that I have a bill of 1180 and that they will not guarantee the work that they have done on the car unless I change all the injectors and the fuel pump at the same time. I check out the internet for prices of injectors, and for official Jaguar injectors. They are only 65.

I now have a Jaguar car that I am scared to drive on the road in case it breaks down on me again. And the bill has to be paid in full before the car can leave the garage. I will never ever in my entire life get another new Jaguar car. I have owned this car for over 3 years and I have found the Jaguar dealers to be nothing more than con men. They don't keep their word and they always find ways of getting more money from you. And the warranty is a joke. it never covers what has gone wrong. So my advice to everyone, STAY AWAY FROM JAGUAR. Cars are expensive crap. I'm going back to Range Rover. At least you can repair them easier and cheaper.

On 18/9/13 at around 4:30pm I rang to confirm if repairs are done. I was told it is done and car is on its way to my work place. When I examined the car the bumper scrape was done, but there was 7 inches by 7 inches scratch and dent on the passenger side of the car about 12 inches below that nearly invisible little indentation. When I highlighted it the person who brought the car insisted it was there. He started to use bullying tone and said his employee know nothing. He is the boss. What he says is right and drove off in the courtesy car they gave me.

When I texted the person who was pay for the repairs he texted me that the garage called him to pay or the car will not be released to me so he has paid the garage. I called the garage around 5pm. The guy whom I handed over my car on 17/9/13 he picked up the phone. When I told him of the new big dent he was surprised and agreed that it was not there and said he like to see it. I was not prepared to go to the garage as I felt threatened by the owner so I said he can come and see my car as I am at work till 6pm. He never came.

Jaguar customer relations in Brisbane do not seem to be able to assess where the fault of the mix up in supply of the parts lies. This problem has now been going on for over 8 weeks. We were advised verbally by the Jaguar customer service representative that the parts catalog in the UK did not line up with the parts number ordered for our vehicle. We have had to hire a car since 23.6.13 as well as having to pay the payments on the damaged company vehicle. This is no reflection on the smash repairer as they have ordered the correct parts as per the part number on the damaged items on our vehicle. The repairer has been chasing this up as much as we have, but to no avail.

We have been advised, normally after many phones calls fortnightly to Jaguar customer service in Brisbane that the parts will be delivered and that they will be the right parts, all of this is verbal. We have asked for this to be put in writing but customer service said that was not possible. We are now at the 12th September 2013 and still nothing. We are waiting on a call from Jaguar customer service in Brisbane again after leaving a message this afternoon for an update. It is now 5.15 pm 12.9.13 and no return call from customer service received. This is our 4th Jaguar and if this is Jaguar's service, it will more than likely be the last. Parts for cars sold in Australia should be here in Australia and we should not be at the mercy of this company that deals with that company that deals with the main manufacturer overseas, because it is evident they just don't care either here or there!

The history of the parts is as follows from smash repair company: Parts were ordered 1.7.13; seven times were put on back order from England 2.7.13. Parts began to arrive 5.7.13. The near side front Squab was one of these items which arrive 14.8.13 but was for driver's seat. The near side front seat slide (base) arrived 21.8.13 was the wrong type. 12.9.13, still waiting? Jaguar is an excellent vehicle. Jaguar's back up service leaves much to be desired.

The work on the car has been carried out at a garage not done by myself. I know there are little problem you might face when buy a used car but there just always seems to be something going wrong with the S-Type. So far replaced the gearbox once, steering rack twice and header water tank once. The car has proven to a very expensive buy and if it’s the power steering again it could be bound for the scrap yard. Don't want to spend/waste any more money on it.

These cars are just pretty. It is never worth the money in the end. I promise if you have a Jaguar, you WILL experience one or more of these problems. They seem to be common. Just go and read other post and blogs. Yes, my car is 11 years old, but the problems came early and it doesn't even have 100,000 miles on it. Oh, I forgot to mention that the transmission default light comes on whenever it feels like it!! Now it is just parked.

Luckily, they were still in business and had to replace all with warranty. Brakes have not worked right since. I took it back several times. Finally, a year later, they did stop Jaguar dealership and were selling other cars. I called USA Jaguar and was told to go to any Jaguar shop; the car is covered until warranty expires. Went to a new dealer, who worked on the car several times. Then the warranty was about to expire, so I got one of those extended warranty. I was driving the car and it lost power transmission so bad, it needed replacement. Now I went to Bergan Jaguar 30 minutes away, and they told me it was about $2,000.00 to fix. I told them, "Fix it; you sold me the extended warranty." The guy's face almost fell to the floor. It was covered by the extended warranty, which cost me about $2,000.00, so I am breaking even.

Six months later, they were out of business, so I went to another dealership... mind you, Jaguar dealers are not in every county in NJ; they're miles and miles away in Madison, NJ. You see, I only purchased from Montclair because it was 10 minutes away, so now I am driving 1/2-hour to find a NEW dealership. Long story short, now I need an alternator (extended warranty). They said I should get a used one because the car is now five years old. I said, "Oh no, I'll call the news station, and I get a new one." NOW BRAKES ARE NO GOOD AGAIN. It is never ending with this car and the brakes. This, too, was my dream car, and it turned out to be a nightmare of a car. #Lemon

My main reason for complaint is last week I had to have my water pump replaced. There were no obvious leaks. The car was idling high at start and just didn't drive right. That was my concern for taking it in. Once I got there and explained to tech, I asked if he could come here, how the car starts after, which he immediately told me it was the water pump. (Mind you, this is a 2011 low miles.) Luckily for me, everything stated here was under warranty except for battery. After reading these other complaints, I am really concerned about my brakes. Apparently, this is a common problem with Jaguars. For an expensive car, my stops should be smoother.

We returned late Sunday afternoon. It would be necessary for my wife to depart early the next morning (today, Monday, 25 March) at 5:30 am to travel to the State Capitol building in Austin where she works. Since she would need to depart so very early in the morning, she attempted to pack her car late Sunday afternoon. It proved impossible to open the car with the fob due to a dead battery, presumably caused by a short circuit. Momentum Jaguar Dealership being closed on Sunday, from their website I called the number to Jaguar 24-hour roadside assistance. I spent the rest of my Sunday in the parking garage waiting on one and then another roadside assistance driver, neither of which could locate the battery. The first would not try and drove away, so on my second attempt through Jaguar roadside assistance, I appealed to the operator that the next driver should be knowledgeable in starting a Jaguar convertible. Nevertheless, the second driver likewise could not. By consulting the manual, he and I were able to locate remote jump start points and provide sufficient current to operate all accessories, but not to start the engine.

So at 8:00 pm, my wife booked the earliest flight from Houston to Austin still available. By then, the earliest had sold out, so she bought a ticket on the second flight. In the morning, I drove her to the airport missing my own first appointment and fought the rush hour traffic jam back home. I still could not go to work yet since I had to meet the wrecker driver. Three hours of my workday were missed because of this junky, new Jaguar but worse, my wife, who is a state senator, may have missed votes on important state budget matters.

This new Jaguar with 8,459 miles driven has already broken down. Mysteriously, the last place the car was started was in the service department of Momentum Jaguar! While I don't yet accuse the service department of causing this breakdown - the cause is yet to be determined - at the least we know that this brand new Jaguar has already broken down. My wife had wanted a white Jaguar convertible since childhood, so I finally bought one for her after warning her of Jaguar's widespread, long-standing reputation for unreliability. Now, she has seen for herself.

Jaguar dealerships were about as helpful and understanding for my situation as some zoo animals. I was told repeatedly the only way was to bring car in physically to nearest Jaguar dealership, which is 3 hours away. After all, aren’t Jaguar dealerships as common and up the road as a Ford dealership? I’m supposed to flat bed my car then pay 4$ per mile just to start. Unbelievable! Inconsiderate and unkind! Plain greedy! Surely they took into consideration all the hundreds of their customers whom like me, lose keys and now forced to pay high towing fees two-zillion miles out of the way, then stolen from twice over at the excessively high charges to replace my keys for a tiny amount of metal and plastic. Never again jaguar, you lost this customer.

The managers employed at Jaguar are so completely inept and unknowledgeable about a product they talk about and sell day in and out. They were clueless when I inquired about this marked important card they instructed us to keep in safe place, titled "security label from key transmitter". Surely marking something important and keep in safe place is an item valuable enough to really keep in a safe place for some future important reason. Surely staff were also educated about this security label key transmitter so when someone like me asked questions, Jaguars staff would have at least once seen this label we had been storing safely!

Surely, there really is a purpose, function, for this security label key transmitter with what appeared valuable enough to store with all these numbers and bars to scan. I got hopeful that maybe, since it was titled “key transmitter”, all these numbers could be scanned because of bar codes and some thoughtful genius in Jaguar corporate head should be kind enough to make a spare so that some future single sickly older woman, on a fixed budget, wouldn’t have to tow her car half way to Mars and take out a bank loan for this fraction of a fraction of piece of worthless metal and plastic.

I could have bought 2 state of the art computers, with all their gadgets and sophisticated hardware for what I am being expected to pay for this microscopic sized hunk of metal. Gold sells for less! Personally, thank you Jaguar for the added daily troubles and turmoil many sick and the fixed income customers you have. Thank you, Jaguar on a job not well done. It’s in the air! I know you feel it Jaguar. After all, you breathe the same air as the rest of us do and feel that consumers are sick and tired of being ripped off at every street corner we turn on the all possible ways corporate heads can squeeze out of themselves. Then feel so proud, pat yourselves on your backs for becoming a fortune 500 company and having millions in the banks.

Corporate greed is not something to brag about. As if, you had worked so hard and diligently at producing a product that’s really worth the $500 to $1,000 that you charge. Millions like me are sick of being ripped off by corporate heads that searched hard to find a way so that all customers must go to you and you’re completely free to now overprice. There’s nowhere else they can go and you smile, feel happy and smart about yourself for finding away to get rid of competition. All that matters to you is the bottom line. Then you tell yourself something like it is a security reason for doing all of this. I feel like I had just walked into a Wal-Mart, pushing a grocery cart, handed the cashier $500 and leaving the store with an empty cart, only a safety pin in my hand. I did not get really anything this month for my money.

We all know that those extra little added charges at the end of our bills, for such things as filing fees or maintenance fees are really for absolutely for nothing that corporations pride themselves for. Theft is theft, no matter how you take it. I am so tired of companies finding extra ways to profit for nothing by taking advantage of the disadvantaged. We are all sick of it! We know what you’re doing. We all see what is really going on. The fact remains you put yourself deliberately in the position of having a corner on the market no matter how you try to sell it. Well, Jaguar, you don’t just have corner, you took the entire freaking block off people just like me. As for the wealthy customers, the price of a jar of peanut butter is $3 for the rich and the poor. They don’t like being overcharged any less.

I am going to work on a video about my reviews of other cars because of my Jaguar purchase and send it to Jaguar. I am hoping that it goes viral on Youtube and Jaguar sees this and makes things right. It sucks that such a nice and expensive car is still expensive to fix. You would think that Jaguar would like to keep a modicum of respect for themselves in that when you buy an expensive car, you get what you pay for, no, not with Jaguar. When you buy a Jaguar you have to keep paying because it’s a piece of junk.

I like to tell friends that buying a Jaguar is like jumping off a building and cutting your ** off one at a time just before you hit the ground. I wouldn't recommend a Jaguar to even my worst enemy. I wish there was a class action lawsuit against Jaguar and their S-Types and lack of reliability.

At 30,000, one year later, I took my car in for another oil change, and once again complained about the brakes. However, this time, I received a phone call from the manager of the service department and he explained to me that I need a new brake job because my rotors are worn out. This would cost me $1,500.00 out of my pocket because it is not covered under warranty. I had no choice but to pay the money to get my brakes fixed.

Well, my car now has 43,000 miles on it and I need another new brake job. Again, this is another $1,500! Please do not support Jaguar for they are all lemons! Needless to say, I was very upset with what happened.

Since my purchase 2 years ago, I have put a little under 18k miles of love in it under the warm Florida sun. One day, while driving my 2002 Jaguar XJ8, I had a "Gearbox Fault" appear at a green light. Along with the message came a jolt, as if I have been hit from behind. When I turned my car off and on again, everything was fine for a day or 2, until the message and jolt repeated again after driving on a bumpy road. Long story short, this happened randomly over the course of 2 weeks about 3 times until I decided to take it to the local Jaguar dealership for a computer diagnosis. That day, Jaguar happened to be booked up with appointments, so I made an appointment for the following Friday. The transmission situation was getting worse. By the following Friday, my Jaguar XJ8 was barely accelerating (at about 1 mph until the 4th gear, accelerating slightly faster than when you let go of the break in Drive). However, after an hour drive, I still made it to Jaguar.

After 30 minutes of biting my nails and wondering whether the problem was due to transmission failure or something electrical (driving experience felt like a sensor was corrupt), I was told that I have slippage at both gears 2 and 3 and this was due to the Jaguar transmission failure. They happily threw me a quote of $5,500 for a new jaguar transmission and $1,000 for their labor. I kindly declined their generous offer and asked them when does a Jaguar’s transmission usually break down on a 2002 xj8? To which they replied, "usually around 190k-240k miles." I find that hard to believe, being that it was serviced regularly and have never been thrifty on premium oil, premium oil filters, premium gas.etc. I would've understood if the transmission died at 130-170k miles, but at 87,500, almost 3 times less than the expected life!? I have looked around the net and have found other Jaguars that have had their transmission fail at around the 45,000 mile mark. For Jaguar, which at first I took for a brand that produced quality, 45,000 and 88,000 is truly embarrassing. I have had friends that had original Honda transmissions last over 250,000 miles, Three times as much as my prestigious Jaguar XJ8 transmission lasted.

My options? Sell the car for scraps (seeing that as of this moment it does not drive at all, only drives in reverse) or have jaguar fix it for $6,500 or pay $2,000 for a used transmission with 10-20k more miles on it and sell it for reduced value or drive it until that transmission is faulty too (which could be at any given moment, knowing Jaguar).

One thing's for certain, I will never be purchasing a Jaguar again, nor will I be recommending it to friends. I have owned a 2002 BMW 525 before this and I can't even begin to tell you how much more of an impression the BMW made on me over the Jaguar. Bear in mind my BMW had 130k miles when I sold it.

I will be ridding myself of this junk soon and will be purchasing something of quality, something of higher or equal caliber, like a Honda or Kia or something.

This was a $40,000 car with 56,000 miles and it's falling apart! I contacted Jaguar customer service. They’re not taking responsibility for their brand product whatsoever! Meanwhile, Galpin offered me 15% discount on the repair and Jaguar supported. I refused to accept the offer and demanded that Jaguar will accept responsibility for the quality of their product. They promised me that local rep will call me today, but he never did. Please help.

The bad news is that the estimated cost is $914.19 for parts and labor (parts $608.80). I called Jaguar customer service but the Jaguar Corporation has elected to provide me with no assistance on this whatsoever. I offer to pay for labor or some other arrangement but to no avail. Apparently, it’s okay for a Jaguar customer to experience this annoying vibration. And if it’s too bad, I need to pay the $1000.00 to fix it. My complaint is Jaguar knows this applies to XJs; XKs and S-Types but doesn’t feel they need to fix something they know is wrong. Maybe the BMW would have been a better buy!

A diagnostic should have at least been made for my money. Michelle was very short and sarcastic the cashier didn’t even say have a good day. To sum it up, horrible place to get your car repaired. Not to mention, I took time off work for this low class service center. I believe since they’re the only jaguar dealer in Buffalo, they don’t care. I’m sure their repair sales are very low!

Jaguar inspected the car at sale of the warranty and I was told it was in perfect condition. About 9 months later, I took it in for warranty repairs. Jaguar called in an "inspector" from the warranty company who covered the air bag problem. He was never told about the other problems and refused to cover them and I had to pay. The amount was not enough to sue, so I was stuck.

In addition, I was humiliated by their service manager when he went behind my back and called the "inspector" in an obvious collusion against me.

Jaguar is not customer-friendly and just wants to take your money. Their cars are not made well. They use inferior materials that show all sorts of dents and dings. American made cars do not have this problem. Do not buy a jaguar.

Two weeks after I took delivery of the vehicle, the rearview mirror fell off and the service department initially refused to put it back, until I filed a suit. They had to pay counsel fees and court costs. This is a bad company.

When I took it to the shop, they could not fix it. The mechanic said, "Get rid of it; it has too many gremlins running in it." The car only had 40,000 miles on it. Both front door handles have broken off; water would drain down the door panel, and kill the solenoid to open the door. I get in through the back door. I removed the interior panel on the driver door because I could not get out from inside the car.

Now I physically have to operate the solenoid. The sunroof is screwed up. The trunk does not lock; anyone can walk and open it. The doors lock and unlock when it rains, or if they feel like it. The kids from our softball team call it "the car that won’t let you out". The battery on the key died, and the only way to get in was to use a slim jim. I have carried the slim jim for almost a year now. I’ve had to use it about eight times--very embarrassing.

The transmission is getting ready to go out. I fear taking my 3-year old son in it because it may break down at anytime. The brakes are horrible; I cannot tell you how many times I’ve replaced them. One speaker in the back works; none of the others work anymore. At this moment, it sits in my mother’s garage, two hours away because it won’t stay running. I cannot even get it home to work on it. It has less than 100,000 miles, but most problems started before 40,000 miles. I would literally give it away, if my conscience would not kill me.

It continued to happen and I took it back to dealer who contacted the company and guess what, they said watch it. I am sick of driving on the freeway on a low gear and if I want to buy junk, I will not pay good money to buy a new Jaguar. What can I do?

They were successful on all but one paint issue on the rear bumper that requires repainting the rear bumper. I have offered to split the cost $800, but the dealership will only reimburse us $100 of the $800 repair. We have email documentation of our correspondence with this dealership and a statement in one of these emails from their service manager, Bennett **, who stated that he has authorization from the General Manager, Scott ****, to repaint the rear bumper if necessary. Please help us!

Called the dealership when it happened and the service manager told me it was just the parking claw slipping and that it would be fine. Less than 20 miles later lost total power, stranded in the middle of nowhere Kansas when it blew and at night. No cell service, no way to get help. Thank goodness, there are still wonderful farmers that drive the desolate back roads. Third time, started getting the same revving and slipping when driving at any speed and I just parked it. So, I probably poured an additional $10,000 - $15,000 into repairs for nothing. I've had pantyhose wear better than this car!

I took it to several different mechanics and all of them said I need help from the dealer or a transmission specialist. I took it to a specialist and the results were the transmission is no good and it needs to be replaced at a cost of approx. $2000.00 with a one year warranty if completed at their service center.

When the engine alert light went on and I took the car to the dealer, they found nothing wrong. At a later visit, they said it was the pump, which they must be ordered. Weeks went by, and I called a couple of times to ask whether the pump had arrived. They did not call me to give me an update and was told it had not. Then when visiting the dealership for another problem that has popped up (there is always something wrong with my car), I was told that the pump had arrived over a month before. No one had called me.

The key broke. The front passenger window now needs a new part. The fuel gauge needs to be replaced. Three times the shift gear got stuck and would not move while I was driving or making a U-turn, leaving me at risk in the middle of traffic. I learned to just shut off the engine and restart. Twice the car would not start at all. Once, in our driveway, we just deserted the Jag and took the old Toyota Avalon. The second time, in Manhattan, we could not move the car when the street sweeper arrived. Luckily, the traffic police had just left or we would have paid a $150 fine. Recently, the engine alarm went off again.

As I was about to leave on a road trip, I made an appointment to bring the car on Thursday at 9:00. When I arrived, they told me to come back at 3:00 PM because it would take at least an hour to diagnose. (Did not they know it when they gave me an appointment? ) After I came back again, wasting a working day in the process, I waited for over an hour after which I was told the alarm was only an indicator that it was time to update the software. That's it? It was not urgent after all. Could not Jaguar design its software to distinguish between engine problems and merely periodic maintenance needs that do not require immediate attention?

Last Fall, I noticed tree sap on the left back door. When I brought the car to the New York City dealer for yet another engine light alert, I pointed the sap to the service manager in the shop and asked him to have it removed since the car wash had been unable to do so. The salesman at the front desk told me it would cost $32. I agreed. But when I came to pick up my car, the sap was still there as before. The salesman had already left so I called him the next morning. He told me that sap had been removed from the front windshield.

I told him I had never noticed any such sap on the front windshield and wanted a refund of my $32.00 . He first refused, saying they did what I had asked, but after I argued, he agreed. Nevertheless, when the charge was not reversed on my credit card, I called him again, leaving a voice mail. A couple of weeks later, when he still did nothing, I left a message on the voice mail of the station manager. No call back. No refund of my $32. The sap stains is my reminder to me to place as many reviews as possible about the poor service.

If it weren't for the cars many problems, Jaguar has certainly lost its next car buyer just for this alone. And then there is the matter of the loaner car. At Cadillac, whenever I came for service, (nothing ever broke in eight years,) the loaner car was ready, along with the paperwork for me to sign. At Jaguar, there is only a limited number of loaner cars contracted from a rental company. Therefore, I had to wait over a week for my appointment if I needed a loaner car. And once I deposited my car at the dealership, they must drive me to the car rental place where the process of filling up papers just begins.

At Enterprise, where I picked up the loaner car last week, the rental agent told me that other dealership in the areas have the cars brought to them. Not so Jaguar. Of course. Furthermore, the Enterprise dealer had me sign for insurance. I told him that I already had car insurance, but he insisted, or I could not get this loaner. Stranded miles away from Jaguar dealership, I had no choice. Now Jaguar dealer not only will not absorb the cost, he insists that we deal with the car rental company. Just a lemon of a car--and bad service to boot.

In summary, the dealer failed to take care of the problem during the warranty period. When I contacted Jaguar of North America, and spoke with Andrea about resolving the problem, even after I offered to pay for the labor, if Jaguar offered the transmission, the results were negative. Based on my experience, the name "Jaguar" is worthless, especially after paying over $50,000 and now getting stuck with a repair that will cost me over $6,500. I have similar feelings about the company and my dealer. I do not recommend Jaguar to any one, especially when so many other reputable cars exist.Think carefully before deciding. I will never own another one.

Keys can be programmed at the dealer only; two keys and one remote control are required for programming a new key. The total cost for the key was $600. I agree, this is an overpriced piece of garbage. Note: The statement that the alloy rims are very delicate and broke easily is false and misleading. Almost all trailers and heavy trucks use alloy rims. As a matter of fact, my 1999 F250 is still running fine with the factory alloy rims and I have been using it for repot during the last 10 years. I agree that Jaguar rims are weak and defective from factory. I had one rim broken on my Jag and I replaced it all with after market 20" rims and never had a problem again.

Jaguar corporate has been of little help and the area technical representative refuses to meet with me, drive the car with me or talk about a buy back. The car has had other issues such as faulty satellite radio, navigation that froze and was off for two that’s on a long trip, a stall at high speed which did provide a fault code for them which they promptly removed from the computer. A clicking from the wipers which comes from somewhere behind the speedometer but they say it is from the rubbers, etcetera. It has not been a good experience and I cannot recommend the car or the brand. All I want is for it to work. It is such a beautiful car but that is not enough. It has to work and be backed up by good service. I often find that the dealer does not listen to what I say when I explain the issues and then, of course, finds no fault.

The transmission fault light came on and the dealer says, the car needs a transmission which costs $6400. The car only has 62K miles. This repair seems excessive. The fact that the dealer says the car needs a transmission at 62K miles at a cost of $6400 is costly for a car that was not cheap.

Now in 2010, the lines have burst again. This time, the oil seeped into my rear-view mirror and behind the fabric on the front two "A" frames. So the total repair bill is going to be in the area of $3K. Neither the local dealer nor Jaguar corporate will help with the cost claiming that the car is too far out of warranty, even though this is a recurring failure.

And get this--they tell me that the oil in the rear-view mirror is not related to the bursting of the hydraulic lines! So I'm through with Jaguars. This car has been in the shop more than it is on the road. I'm selling it and buying something that is dependable.

At the same time, the Hornburg Jaguar service department in Hollywood, California, which has serviced the vehicle from new (purchased 06/2004) has given me all their available records without hesitation but they do not include the initial 10k and 20k services performed by them as per the factory warranty as they have been purged as a matter of procedure.

I merely want a written confirmation that these services have been performed by this authorized Jaguar service garage. I have a third party interested in purchasing my vehicle but with incomplete service history, the value of the car and the sale itself is being prejudiced negatively. As an alternative, I have requested that I bring my owner's handbook to the Hornburg service garage so that they can manually enter the recorded service history into the places provided by Jaguar for this purpose.

This has been left blank after every service and now they refuse to provide me with any service records whatsoever. I have owned two other Jaguars prior to the one in question and services performed at prescribed intervals have always been logged in the owner's handbook in the past by the servicing garage. This has not been done in this case. I cannot understand why this information is being withheld and to my detriment. I have tried to understand why such a simple request is being met with such illogical obstinacy. Thank you for your attention in this matter.

Since then, I have spoken to several representatives of Jaguar USA and Jaguar credit and have not gotten anywhere. Last week, I was told by Matthew, a supervisor at Jaguar USA, that there is nothing to be done about my problem and that is the end of it.

It had a loud thunk and would not move, but very slowly so my efforts were abandoned. I have notified Jag corporate 800-452-4827 of this today and spoke with a young man named Adam. He claimed not to have heard of this problem, yet upon a small amount of internet research at your Consumer affairs.com and Edmunds.com. I am coming across many Jag owners who have the same failed transmission problems. Some of them are speaking of a class action suit against Jaguar. Adam informed me that complaints must come from dealerships. He also stated that the problems could be caused by owners not taking care of and not servicing their Jaguars. I do not believe that. Surely these Jag owners experiencing these problems are also reporting them to the dealerships but then again, owners may be trying to find repair shops that are not going to charge them $6,000 for a new transmission.

That is what I will be doing so No, my complaint will not be reported by a dealership. That does not mean the problem does not exist and it is in Jaguar's best interests to ignore the problem as long as they are able. It certainly costs them less money to ignore it for now. Do I have to wait another 3 years for Jaguar to admit to this defect with their product, if they do at all? I would suggest any Jaguar owner having problems to call Jaguar Corporate and file a complaint. Jaguar must keep a log of it and I would advise the owner to do so as well. If there are enough complaints, then Jaguar will be forced to foot the bill to repair these failed transmissions. There seem to be too many of them to be anything but a defect that warrants a recall.

In July of 2008,the car had 65000 mile on it. I drove a couple of errands before I stopped at the grocery store. When I attempted to leave, I turned the ignition switch only to hear a terrible racket. Several days after I had the car towed to the garage, I was told the timing chain broke and did major damage to the engine. I talked to a friend in Richmond who told me that the 1999 Jaguar XK8 had "problems" with the timing chain but was fixed in later models.

After having my car repaired--installed a used engine--the machanic told me that there had been a tecnical bulletin sent out to dealers about the problems occuring in these cars with milage above 60,000 miles but no recalls had been announced. The economic damage was the cost of replacing the broken engine with a used one with a new timing chain kit at a cost of more than $7200.00

My car was finally ready for collection on the Wednesday evening following the incident which happened first thing on the previous Friday. I received a bill for 1,092 for what was basically a flat tyre.

This is yet another problem I have had with this car. Previous problems included a faulty turbo which was finally replaced after about five visits. The symptoms have now manifested themselves again but jaguar tell me that it is a different problem and want about 800 to fix it.

I have my own business so, when my vehicle is unavailable, it impinges on that. The economic damage from the last incident is that a punctured tyre cost me 1092 and to be without the vehicle for a week.

After the cleaning the car startted perfectly on even the coldest morning until a couple of months ago and another inspection of the carbies revealed further clogging.

The tank was subsequently removed and sent to Redistrip to have the old lining removed. The Repat redistrip advised me that it was the ethanol in our fuels that have acted on the lining. seveal days work by myself to remove the tank and clean the carbies and $500 for redistrip to clean and repair the tank

?

I continued to experience this problem so I asked to have them look at it when I took my car in for service at 39,000mi. The dealership serviced the vehicle and told me that they did not notice anything wrong with the transmission and sent me on my way. Being 19yrs old and knowing nothing about cars, I did not realize that there was going to be a problem with the fact that the dealership did not note the transmission problems on my work order. I brought the car back approximately a month later and asked them to look at the transmission again because the problem had greatly increased and I was told that although I am still under the miles of the warranty, my car is out of warranty based on the 4 years from the first sale date and that I would have to pay for the diagnostics and repairs.

I was furious that this dealership would have the nerve to tell me that my transmission was fine while under warranty even when I was having problems with it and then the moment the warranty was up they asked me to pay for the very same repairs. The service manager called Jaguar corporate for me and told them that I did in fact bring my car in while under warranty with transmission problems and whoever it was that he talked to said that there should be no problem having Jaguar replace the transmission but he had to clear it through his supervisor. I called a week later and he said that Jaguar rejected my request for repairs. I asked him how that was possible since the transmission was under warranty when it started slipping and he said that it was out of his hands and that there is nobody who wants to offer me assistance.

Obviously I felt that it was the dealers fault for not completing their fiduciary duty which was to document all problems and complaints under warranty so I parked my car outside of the dealership and started protesting their service center. I had a ton of support from the community and had so many people coming up and telling me how they were lied too and screwed over by that dealer as well. On the other hand, me, my friends, and my family were being verbally and physically harassed by the management and employees of the dealership and at one point we even caught one employee vandalizing my Jaguar on video tape and then fleeing the scene in his Ford truck and the service manager was so mad at me that he will no longer admit that I had brought my car in under warranty but has actually started telling people that I am not even a customer of the dealership.

The president of the dealership would not comment or correct the situation and so we halted our protest as a response to the hostility and threats coming from their employees and management. At that point I took my case to the next level that I knew of which was the Jaguar Customer relationship center. My case was reviewed by the board of appeals and somehow rejected once again based on the fact that I was out of warranty. I went back and forth with the customer service representatives about the fact that the decision was inaccurate because it was based on fraudulent information because my car was under warranty when the problem began and the service manager had called them once before to confirm that. They repeatedly told me that the decision was final and after months of trying to speak with the management there, they began to ignore my calls and hang up on me. They told me that they would no longer accept calls from me. The representatives began to say many more immature and unprofessional things when answering my phone calls. I thought it was interesting and somewhat entertaining.

After a while of hearing some pretty outrageous stuff from them I went and bought a hand held recorder and recorded them a few times. One guy answered the phone saying, Whats up clarkey boy? and then proceeded to sing hes a maniac, maniac? and another employee asked if I was sitting on the toilet. This is an example of the service the Jaguar North America employees provide while dealing with customers who have paid top dollar for prompt, professional customer service. I left the premier automotive group several messages to call me back about the problems at the customer service center, but also ignored all of my calls. The customer service center for Jaguar North America has recently taken action to block my phone numbers from even being able to dial their phone number.

This is a service that I have, and still am paying for and I am being denied that service from Jaguar Corporate. All of this has been spread out over a span of two years and still nothing has been done about the situation and the executives of the Ford Motor company have told me that they do not have time to deal with my situation. It also says in the Jaguar Passport to service that the customer is not responsible for documenting or saving receipts and that Jaguar cannot refuse service of warranty based on lack of documentation. Apparently they do not stand by their promises just like they do not stand by their product. If you too have experienced transmission problems with your Jag please contact me and let me know about it.

The dealership actually thought that I got a speeding ticket and that I am trying to make case for defective equipment. The dealership said they can only replace it when they can see the failure. I agree with them and hopped for a day that this speedometer stops working all together. On the third try finally the speedometer completely quit working and they determined that it was the speedometer head and they were going to replace it.11 days goes by and car still has not been fix. I stopped by the dealership to get an update. The service adviser told me that, the part is not available and that they contacted the Jaguar and was told that the speedometer head is not available in the country.

According to the service adviser's conversation with Jaguar, the speedometer manufacturer had not released a replacement part to to the jaguar in UK. It seemed to me that this situation may go on for another week or two and I wont be able to have my car for almost a month. I then called Jaguar customer service and was helped by a woman name ( I will not mention names here), When I asked as to why the part is not available and where the hold up is, she told me while she kept interrupting me, that it takes 48 hrs to research that. I said I need an answer sooner.

She told me that I am being rude and she then hung up on me. I called back and she got on the phone again. I asked her why did she hung up on me. She said I was being rude. I said how is this being rude when a person needs a more concrete answer while he is inconvenienced with his car being down. She said that I am raising my voice and then she hung up on me again.

I called the the third time, she answered the phone again. I asked for a supervisor. She said why do you need a supervisor , she will tell you the same thing. I said you either pass me to a supervisor or I will go straight to president of customer service. She said hold on, here is a supervisor.

At this time I was put on hold for 10 minutes. A woman name (I will not mention her name here) picked up the phone. When I started to tell her what has been going on, she continue to interrupt my conversation.When I asked her to stop interrupting, she told me that I am raining my voice and I am being rude. She also hung up on me.

At this time I was very upset. I called back and got the same person on the phone .

This is not a first Jaguar I owned, I have owned a 1980 XJS which I traded for this car I also feel that I paid one month car payment for nothing. BTW the car still has a problem with steering that the dealership tells me that they cannot duplicate..

In 2002 when I took my car in to be serviced I told them that I felt the gears were slipping. From previous experience with the 2 Cars mentioned earlier, I knew darn well what slipping gears feel like. I also extended my warranty to 6 years instead of 4 years based on my past history with Jaguar...figured better safe than sorry. Well, each time I advised Jaguar about the gears (while under warranty) they said nothing is wrong, they test drove the car and they claimed to have hooked a laptop up to see if there were any warning codes which would indciate a transmission problem and none showed.

So for 6 years on and off I mentioned this when I took the car in for service and always the same answer...cannot detect any problem. Ok it is May 2007 ONE month out of warranty, I get a warning message that reads TRANSMISSION FAULT. I HAVE 50,000 MILES ON MY CAR. I proceeded to have the car towed to the dealer and of course this past tuesday they call me to say, indeed there is an internal problem in the transmission and IT NEEDS TO BE REPLACED! MONTH OUT OF WARRANTY!

They told me it would be $6,000.! I told them no way! Obviously there was a problem all along and they did not detect it, physically or electonically. The dealership was not willing to do anything for me so I contacted Jaguar headquarters and they got back to me and said the dealer would take some $$ off and Headquarters would throw in a $500.00 coupon. I told them that I did not feel that enough was done and they said at this point it would be the dealer's call if they would do anything else.

I contacted them and they said no! Interesting that the first problem I have out of warranty, is exactly what I have complained about all this time! My car has been seviced here from day one and this had been a complaint of mine almost from day one! I have now been referred to someplace else for the repair by 3 different people and I am still going to pay quite a lot for the repair but for sure Jaguar will not get another 10 cents of my money...ever again. After reading all the complaints that are similar to mine ...

I really feel a CLASS ACTION LAW SUIT should be brought out against Jaguar and their defective transmissions. If anyone is proceeding with anything please feel free to contact me at d-bove@hotmail.com I believe Jaguar is fully aware of their situation. I have read the other complaints here and Jaguar should be ashamed of themselves and reported to the better business bureau via the dealer!

Over the course of 13 months now, I have had the rotors replaced, the brake pads replaced, rotors deglazed, a brake gel applied, etc., to no avail. It has been only 2500 miles since its last visit and the squeel is back again every time the brakes are applied. This time I met with the general manager of the dealership, Garrett Ming, to negotiate a buy back (since the service writer, Alex Arana now has told me that warranty will no longer cover any brake issues - even though this has been a problem since delivery) since the problem cannot be rectified to my satisfaction.

It's time the dealership returns the loyalty to the customer who has purchased 9 vehicles from them. Mr. Ming had the used car manager, Howard Whitson contact me to get a 'pay-off' from my lender. After the recieved the amount still owed Mr. Ming told me there is nothing that the dealership can do to help me. Cut and dry! Their explination now is: that all cars will have brakes that squeel/squeek due to the composition of what brake pads are made of nowadays. Not only has this brake issue not been correct, the car has been into service for several other issues including replacing the ABS system, instrument cluster twice, heat shields to name a few. I even spent 1300.00 to the dealership for new tires after only having the car 9 months.

My offer to the dealer was for them to pay off the car and they reclaim ownership and then sell me another used Jaguar XJ8L on a whole new note for me. I agreed to only pay sales tax on a replacement being that I had just two weeks ago paid the registration on this Jaguar. I would be the one out 13 months of ownership/payments on a note and would be starting all over again.

The dealerships stand is that I am upside down on my note on them taking it back as a 'trade-in'. Yet, according to Kelly Blue Book values, they could turn around and re-sell it and still make a profit. Nope. They don't/won't see or negotiate. This speaks volumes of dealer loyalty to a loyal customer.

I spent approx. $1000.00 dollars at first on towing, engine checks, fuel cleaning, etc; I was then notified by express oil that the vehicle had a recall in 2004 concerning the same problem. I contacted jaguar cust serv. and they told me that the recall had been done on my vehicle in 2004(nov). They also told me that I would be responsibile for the repair. I investigated the recall and later found out that the part that was replaced was a used part. Jaguar cust. serv. first told me that on recalls, the dealer is supposed to replace the part with a new part.

I then found out that the same part number with the recall is the same part number of the part that was placed back on the vehicle. I also tried to purchase the part(throttle body), and one jaguar part dept. told me that the part would cost $1800.00. He also told me that a used throttle body cost $350.00 but I could not purchase that part because it was part of a campaign(whatever that was). I then contacted Jaguar again and spoke with Kim again. She told me that I was suppose to have a new part on my vehicle at first.

Then she called me back approx. 3 days later and told me that is was ok for the dealer to have put a used part back on the vehicle. The recall only had a year warranty. They provided me no help at all. I would not take a new Jaguar if someone gave it to me.

My wife has had one accident because of the problem. She has been stranded several times and has had to wait several hours for me to pick her up. I have spent several hours on cell phone with jaguar cust serv. I had to put $1800.00 down payment, $550.00 a month, and about another $1000.00 on towing, repairs, etc; The vehicle has been sitting in the garage for about 3 weeks. The vehicle will not start at all. The hwy 150 dealer also told me that they put a new fuel filter on the vehicle and that was a lie. If anyone can help my wife and I, please contact us at 205-424-4040 or 205-230-1036(reggie) thanks

Am petrified to drive car. Dangerous situation.

This was all looked into by my local dealership Bob Dunn on 11/12/ 2004.They replaced the intake manifold with new gaskets and replaced leaking breather elbows. Then Christmas 2004, one month later, the gear shift broke for the first time. If you don't know, the gear shift is guided by a piece of hard plastic. My car would get into a situation where the gear shift would not move. I would sit and gently try to move it. I was successful on some occasions and not on three other occasions. I have had this replaced THREE TIMES.

I was home for the holidays and I had to get a mechanic to get up under my jaguar and move the gear to drive so that I could drive back to North Carolina, stuck in drive. I could not turn my car off or put my car in any other position, Reverse, Park etc. I got back to NC and got my car fixed by a local shop. Then the gear shift mechanism broke again. The shop I went to fixed it again for free honoring their original work.

Now here I am in September 2005 and my S-Type Jaguar with 77,000 miles is broken once again. The gear shift is broken again and in addition the engine/tranmission light is on and now must be hooked up to a machine to view this new problem. I don't know what this will cost. I have been repeatedly disappointed and unfortunately the lemon law in NC doesn't apply after two years.

We hate to say it but Maggie should have unloaded the Jag after the first transmission was replaced.

I have owned a Mazda, Chevy, Oldsmobile, BMW, and a Mercedes. All of these vehicles were driven at least 60,000 miles in the same driving conditions as this Jaguar, and not once did I ever replace the rotors. By the way I do not drive in stop and go traffic. If this had been a one time thing I might be a little more understanding, but after researching the internet and talking to other Jaguar X-type owners a lot of them have had the brakes and rotors replaced at around 10,000 and again at 20,000 miles and all of them were told the same reason of its their driving habits.

I understand that European cars use softer pads and thinner rotors, but I can't believe they won't last longer than 10,000 miles. I filed a complaint with Jaguar customer relations center asking them to fix the problem again under warranty and they refused saying the warranty was only for 1 year or 12,000 miles on the brakes. It appears to me that maybe Jaguar has a brake problem and needs to look into this instead of just blaming the owner for the poor quality of their product.

Now at 16K miles the dealer suggest deglazing the brakes for $220. However, Jaguar Customer Relations says the repair will not last and that this could be inherent with the car. However, Jaguar refuses to accept any responsiblity or offer any assistance.

The very next day I was driving locally, and went over a speed bump in a parking lot. As soon as I went over the bump at very low speed, several messages and warning lights came on- Engine malfunction, parking brake failure, and DSC failure-unable to engage. It took several minutes for me to restart car. When it restarted, no lights came on, and car ran fine. At dealer next day for something else, mentioned it to them, they told me they had never seen that before, but since it was running fine, they would look at it next time it came in for service.

Two weeks later, driving home from work, and exiting Route 66, at about 45 mph, stepped on the brake, warning lights came on, car went into same failures as before, barely able to stop the car- almost plowed into car in front of me at stop light. This time, could not restart and clear the problem - drove home in the "limp" mode.

Called Jaguar, car was towed into Rosenthal Jaguar. When repairing the car, they told me the had received 17 codes.. which they thought was strange- and they replaced the throttle control. However the engine failure message and light still stayed on, so they called Jaguar (at least that is what they told me.)Jaguar supposedly knew of this problem, they told Rosenthal that wires on the wiring harness passed over a certain sensor, and tend to fray and short out sensor, and other systems. They were told to retape, separate and reroute wires.

While I appreciate Rosenthal's efforts to fix the car, and I believe they did the right thing, I am amazed that Jaguar would let dealers sell this model, without performing this simple modification first, when you consider I could have killed myself or someone else. I would have thought a company with Jaguar's reputation would have been a little more responsible.

5 days in the shop and they sold me new brakes and rotors after 30,000 miles -- $1000. 10 days later the car stalled out while driving on the freeway. Roadside service was awful Car towed for the second time ... another 6 days in the shop. No one apologized or offered any Good Will.

I filed several complaints with the dealership and corporation...little response. The worst service in the industry! Lexus blows Jaguar away when it comes to quality and service.