Jaguar Reviews

I purchased a 2013 Jaguar XF Supercharge in February 2025. And right from day one it has been a horrible as well as the most expensive headache I have ever experienced. As of today my beautiful car has been sitting in a shop for almost 8 months awaiting parts. Its completey un-driveable due to a faulty hub wheel bearing assembly that snapped let me add thus part was under warranty by Jaguar. Jaguar does not care about customers, it's all a money grab and based off pretty much every review vehicle aka money pits. Please if you are currently considering a Jaguar look elsewhere, you will continue to put money into horrible quality vehicles, you will be left stranded without a vehicle for months because this company has zero loyalty, or compassion for their customers. Jaguar has been the absolute worst vehicle experience of my life.

If you enjoy paying luxury prices for a vehicle that turns into a $50,000 paperweight in the middle of a commute, then by all means, buy a Jaguar. After 15 years of being loyal Jaguar customers, we finally learned what that loyalty is actually worth to them: absolutely nothing. Our 6-year-old E-Pace decided to throw a "Gear Box" warning on my way to work and then promptly DIED. Not "limp mode" dead. Not "needs a jump" dead. Just... done. Finished. RIP. But the real "luxury experience" started when I called the dealership. Their response? "Sorry, we can’t help you with that anymore. Here’s a 1-800 number for Jaguar USA. Good luck!" The Highlights of this Absolute Circus:

I purchased a 2018 Jaguar F Pace in July 2024. In April of 2025, my power steering stopped working while I was driving home, attempting to turn on my street. I barely made it home, needing to use all my upper body strength to turn the wheel to get home. My car had an error message of Power Steering Assistance Reduced. My husband looked under the hood and my steering rack was cracked. After looking online, I learned that this is a common concern and defect of This Jaguar part, resulting in recalls of the part on F Pace and other models through 2017, as well as some later models. It cracked due to Contact with water, likely from driving over puddles. I called and reported this to Jaguar as a safety concern, and although this part has yet to be recalled for 2018, Jaguar could potentially honor a mechanical goodwill if they determined it to be a safety concern.

Horrible service all around. Bought a new F Pace and nothing but problems. Finally got them to buy back as a lemon and the run around they give during that was a total joke. I had to chase after my customer affairs person to get updates. Almost 3 months in and still waiting. Went to look at a Range Rover and the salesman told us "You do not buy a Range Rover for reliability". I'll stick with Mercedes.

I purchased a 2019 Jaguar F-Type expecting a premium experience to match the luxury reputation of the brand. Unfortunately, this has been far from the case. With only 37,000 miles on the car, the seat upholstery has started to come undone—a clear defect for a vehicle of this caliber. Despite multiple communications with Jaguar’s customer care team and even escalating the issue, Jaguar corporate offered a mere $500 “goodwill” gesture to cover only one seat, leaving the majority of the repair costs for me to handle. This is not only unacceptable but a blatant failure to honor the warranty and stand by the quality of their vehicles.

I am disappointed that the XJ model has been discontinued. I currently have a 2013 and continue to receive compliments wherever I travel. It runs great and is a superior machine. I would have purchased a new XJ model. Unfortunately, now seeing your latest commercial and doing a little research, it appears the priority of Jaguar is not to provide an exceptional product, but to check DEI boxes. Have you not learned from Anheuser-Busch? Many friends know I have a Jaguar, much to my surprise, my phone has been blowing up. It may be too late. The feedback....Jaguar is now synonymous as the auto version of Bud Light. This company has moved into the wrong lane.

I purchased the 2017 Jaguar F-Pace in 2021 with 64,000 miles on the odometer, believing it to be a reliable and high-quality vehicle. While I had heard horror stories, I have relatives who have had success with the brand, so I tried it out. However, my trust in the brand has been shattered by the sudden and unexpected failure of the engine at 91,000 miles. The issues with the engine began to manifest in 2023 when the vehicle's diesel engine became noticeably louder than usual. Concerned about the unusual noise and a sudden check engine light, I took the car to Jaguar for diagnosis and repair. Despite their attempt to address the issue, the noise persisted, and I was assured that it was a characteristic of diesel engines to run loud.

For a luxury car brand, Jaguar leaves much to be desired. I’ve owned my car for 1.5 years & between the dealership issues & mechanical issues I’ve had… I will never purchase another. Recently got into an accident & my bumper is on back order with no eta. How does such an expensive car brand not have an eta on parts. This is 5 days after getting my car back because the alarm randomly goes off. A 2018 f-pace should not have these many issues!!

I purchased a new 2021 Jaguar F-Pace, 3 months after purchasing a low coolant level warning came on. I took it to the dealer and they topped it off and said it was fine. 3 months later the warning came on again, I took it back to the dealer and they kept it for a day and said they pressure tested it and it was fine and they topped it off. 3 months later the warning came on again, this time they kept it for 3 days and changed the coolant reservoir.

We purchased a Jag Space 2020. It had a mechanical issue that we had to pay for out of pocket. We've asked for a replacement vehicle as they've had our car for 3 days and anticipate having it for an unknown amount of time. They do not provide that. The mechanical issue that happened would have been a huge safety concern had it happened on the road. They are not apologetic or have any concern for fixing it. Reading about it, it is very common, and no recall. Will never buy a Jaguar again. For such a high end vehicle, it has the worst customer service I've ever experienced.