This company is not yet accredited. To learn more, see reviews below or submit your own.
Get peace of Mind
Be comforted knowing that your vehicle is covered with an extended warranty.
A link has directed you to this review. Its location on this page may change next time you visit.
If you're thinking of a Jaguar, forget it. My wife wanted one for years so in 2015 got her one for her birthday. What a horrible experience and like others have written there isn't enough space in this text block to write all out. Did the online sales. Scheduled a test drive - dealership couldn't even find the car at the appointment. Wife had to return the following day. Salesmen jacked the price by ~4K higher than what was agreed to by email. Plus sold my wife an extended warranty. Car was good for about a year - we learned it's very expensive to maintain. Dealership charged us $170 for an oil change. Most Oil change shops will not work on Jaguars. Car broke down. Timing chain cover gasket failure. Oil squirted on the alternator and battery causing both to fail. Car towed Dealership never called us, We called them numerous times.
I called the service desk, service manager and general manager several times each progressively. No one returned my call. Wife had to go to the dealership as I was starting to worry perhaps the car had been stolen. Parts took a week to arrive. Total time in the shop was about two weeks. No loaner. Dealership said no loaner was available - another common complaint. Mechanic's workmanship was a joke. Reinstalled the hood incorrectly causing vibration and bouncing which chipped the paint. Numerous fasteners not reinstalled in the engine compartment.
Over the next 8 months we had these issues; Signal light indicating the trunk (boot) was open. Headlight low beam pointed at the ground directly in front of the vehicle - very dangerous condition. Dealership said the soonest appointment was 30 days out. If we wanted a loaner it was 45 days out. The AC started turning itself off and on. Entire car would turn itself off while stopped. Had to use the started to restart the car. On restart it was more like a reboot - systems all had to be reset including radio station and climate control. Fuel filler tube had a recall the dealership never correct. Eco mode stopped working. Another oil leak at the timing chain cover - another two week repair job. Tire monitoring system erroneously signaling a flat tire. Cigar light was fake, order one from the dealership waited a month.
New one arrived. Opened box - it was another demo fake one. One door handle was a slightly different color than the rest of car. Logged a complaint with Jaguar HQ customer service - they're a joke. I called the number they provided at least a dozen times over the course of two weeks leaving my case number, name and return phone number. NEVER spoke to anyone. Filed a complaint with Jaguar parent company TaTa Motor. Never received a word from them either. Took the car to another authorized service center - discovered we did Not have an extended warranty. Called the dealership numerous times. No one called back. My wife went to the dealership and they left her waiting for two hrs and she finally got mad and left.
This issue is still not resolve, Have zero help from any customer service so guess I'll have to find a consumer/contracts attorney to sue them for the 5K we paid for an extended warranty. Summarize Worst car buying experience I ever had - bar none. Worst quality car I have ever purchased - bar none. A wrecked Yugo would have been better. Do Not buy a Jaguar. They have absolutely lost any resemblance of the Jaguar of days gone past. They're doomed for bankruptcy.
No integrity in this company. I bought a brand new XF in 2010, water pump replaced 3 times but ok. It was under warranty. Then the leather dash started warping, they responded, "Not our problem." Fast forward 5 years my entire dash display fails. Dealership admits that there is a known fault in the sunroof which causes massive rain leakage thru the roof under the seats which btw causes the failure of the display but, "Sorry. Not our problem." Jaguar is the worst company, they do not stand by their product.
Please tell me I'm not the only one experiencing bad issues with Jaguar. I bought a 2017 Jaguar F-Pace diesel and have had nothing but problems. It's been in the shop so many times and all for different issues. It's had electrical issues, trim and body issues, fuel issues and so on. I've had it for almost 2 years and only have 9K miles because it continuously breaks down. The real issue is when it goes in to "restrictive performance" mode and will only go 25 miles per hour. It happened twice on the highway. It's very dangerous to drive. It's now been in the shop for 2 weeks and they still can't seem to get it to run correctly. I initiated a buyback and they just notified me that it "doesn't fit within their buyback parameters" because it's always had different issues. There's logic for you. I think it's time to contact an attorney and start legal action.
They don't come even close to Mercedes Benz in car quality, service experience and overall technician competency. The car has been presenting a suspension issue and they state is normal suspension noise. Totally baffled with their communication. It's been a total nightmare.
My 2016 F type stopped at a red light and shut off. No power to turn on hazard flashers or put car into neutral to push off the side of the road. Called for roadside assistance at 1:30 pm. First truck arrived at 3:30. Since the car cannot be put into neutral the driver told me I needed a different type of tow truck with a wheel lift. Called roadside back. Was told to wait for another truck. Each hour that passed I called to get updates and was given false info and lies.
By 7:30 PM I realized that nobody was coming to help me. I called a private tow company which I paid for. They arrived within 20 minutes and towed the car back to my house because the dealer was closed at this point. The tow driver that helped me told me that Jaguar pays so little to the AAA for pickups that they are a last priority. If you ever get stuck on a busy day they will not pick you up. If they did not lie to me I would have called for my own tow hours before. I was left in the middle of a busy highway from 1.30 PM till almost 8:00 PM by Jaguar. If you buy a car don't expect any service from these people. Warren Henry Jaguar could not care less about customer service. I will look into legal recourse for my horrible experience but my advice would be to buy a different vehicle. Terrible feeling being completely stranded. Roadside never called to see if I got picked up.
I called to speak to a supervisor and held the line for 40 min. I finally hung up. This is the first time I am complaining about a car. I have owned Cadillac, Lexus, Mercedes, Bmw and Maserati and have had good or at least reasonable service from all of them. Do not find yourself in my position. I did not drink water or use the restroom for all those hours as the police told me I had to stay with the car. Anyway I was far from a rest stop or gas station to walk to. A true nightmare.
- 1,422,239 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
I have owned 5 Jaguar convertibles and the 2016 F-Type Model S convertible that I leased is the finest of them all! A Nimble and superbly handing car that really "comes when you call it" and is a genuine Joy to drive. But the Nav/Entertainment system for the 2016 is grotesquely unintuitive and difficult to operate...especially when driving. (Explain why that should be, please). So, May 2018 I ordered a brand new 2019 F Type with almost exactly the same specs and waited 6 months for it to be produced hoping that Jaguar would have fixed the Nav/Entertainment system problem in the newer model and made it easier to use. But it was not to be... When the new F Type arrived in Mid-November 2018, I hurried excitedly to the dealer only to discover that the display screen in the dash turned "Bed Sheet White" in the sun when the top was down and the display became totally unreadable and unusable.
What is with Jag's engineers? Don't they test things? My disappointment is incredible after a 6 month wait. I told the dealer that "what was wrong" was that the contrast on the display screen etc. was set wrong... Certainly, just a "software" problem that was easily fixable. My dealer contacted Jaguar direct whose "solution" was completely laughable and out of touch with reality. They ONLY changed the screen component out stating that the one in the car must have been "defective". Of course, it did NOT work. Same problem... And Jaguar hasn't responded with a real "fix". So now...this rag top driver is totally without a convertible in the middle of convertible season. I'm so unhappy that Jaguar is so far out of touch with its customers.
I purchased a 2013 Jaguar XF supercharged awd in 2016 and always noticed a antifreeze smell coming out the vents; and whenever I shut off the car I get a rattle noise. After taking it getting oil change they say the noise is normal and I should check the coolant level often. Today I started my car and a very loud noise came from the engine and car shut down and wouldn't start, I had to get it towed to dealership all to find out that I need a $26000 engine replacement; wow really Jaguar...that's not supposed to happen on this expensive luxury really new vehicle. I'm now waiting for a call from them and we gonna see what's the deal outcome will be.
My 2018 Jaguar E-Pace is an unreliable and dangerous vehicle to drive/ride in. This vehicle engine loses power during freeway/city driving and the accelerator is unresponsive. No help from Jag Cust Relations.
I bought the Jaguar SUV last year. A couple of things have come up. At last I think they got it fixed. Miss my Ford Explorer. But I wanted a fancy ride. Sometimes they come with issues. So it's my own fault. The Jag rides great and gets looks which is nice too.
Very disappointed with JLR customer services. It is clear that the customer is not a priority and issues all issues with your car are your fault not Jaguars. I have an F Pace that is two years old and have an hole in the carpet caused by a design defect. Plus now the chrome is pealing on the centre control consol. Both not covered under warranty as Jaguar are perfect and do not make mistakes and have no quality issues... Customer Services make you unwanted and Inchcape in Derby West Meadows are a shambles. Customer care goes straight out of the window. For sure I would never buy another vehicle from JLR and never endorse them. Then they tell me there is no escalation above the customer services gods and retraining in values needs to be readdressed.
Jaguar Company Information
- Company Name: