Hyundai Sonata Reviews

It was indicated to me that I would be entitled for some trip interruption reimbursement due to having to spend a night in Greeley under my own expense before I was to go to Denver two hours down the road where I would stay free with my brother. I also had some other costs. I was sent an email May 25 by a woman named Katy, who said she was my case manager at Hyundai, asking for information. I responded in full to that email on May 29. Since then, Katy has mostly ignored all my emails and voicemails. She did call me once on June 12 and promised she would call me back in a half hour because I was busy. Two weeks have gone by and she has never called back despite numerous emails and voicemails.

I have spoken to several supervisors at Hyundai customer service and they claim that it will be looked into but nothing has happened and four weeks have gone by. My car has been running fine since being repaired but who knows what the future holds for it. But considering the customer service I have received, I certainly am having regrets about having bought a vehicle from Hyundai.

I received a call a week after car sat on lot. Leena told me they haven’t looked at the car and they were 3 weeks back logged. No one whatsoever notified me of this prior to bringing car back n. Hyundai is a joke. Along with their dealerships. Save your money. Do your research on Hyundai. It’s horrendous the amount of issues and complaints against them.

I had a case under 4 case numbers, multiple case managers at their National office which seem to be high school drop outs. Don’t be fooled by the customer service dept. kindness as it fades when it reaches their National office and nothing is done. This company should be banned as they don’t care for customers but lie and steal American people’s money. Ban them from the US!!!! Corrupt, unprofessional, false apologies, only want your money. You have been warned, a nightmare, all these reviews are real. It is incorrect they are 3.5 stars, it should be 1 star. My fear is that I will have a car loan and a dead car they just ignore. My car is just 4 years old, but issues began at 3 years.

She manages to get her car off the interstate and onto the shoulder. She calls emergency services and they send someone out to assist us with getting the car off the interstate. Once we get the car to a safe location, the emergency services guy and myself began to inspect the vehicle to see if it could be the battery. We replace the battery and think that is the fix, well it wasn't. We get the car to start and the car is able to run but turns off again, it did the same thing it did when she was driving on the interstate. The car won't hold a charge and it sounds like something is knocking in the engine. Ultimately we ended up getting the car towed to our house.

The next day comes and I call Hyundai's corporate hotline to see if were are any recalls for her car and they said no. Come to find out the campaign closed and no one from Hyundai got in touch with us. We are a military family so we do move after every couple years but my wife's number has stayed the same and when we move, we make sure to get our mail forwarded. Anyways, the agent on the phone tells us that there may be a recall and to take the vehicle to a Hyundai dealer.

We take the car to a local mechanic shop and he tells us that the engine is falling apart from the inside out. We find a Hyundai dealer and take the car there. Come to find out, there is a recall for her engine. The service member gets the info for the car and does a write up to get the request sent up to Hyundai's recall decision center. While the service agent is doing the write up, he tells us that she is not the only person having this issue. He shows us a half of phone book thick of other people who are having recalls for the same issue.

Fast forward a couple days, we get the vehicle towed to Hyundai, the write up is done and Hyundai DENIED to get the recall fixed. Their reasoning is "engine neglect" and that a piece of the engine is not covered under the recall. We ask, how is it "engine neglect" when we take the car to get regular oil changes and maintenance done on the car. We have receipts of oil changes and repairs that were performed on the vehicle. We call up to Hyundai to get a case a number and to talk with the case manager who denied the claim; the misses who wrote gave us our case number was very helpful and understanding. She tells us we have to 3 to 5 business days for the case manager to get in touch with us.

Fast forward to the 5th day of waiting and we get a call from the case manager. We ask him why was the recall denied when we have taken car of the vehicle since we have had it in 2016, and he begins to tell us that since we did not take the vehicle to a certified Hyundai dealer and don't have records of the oil changes and maintenance, that was the ultimate deciding factor. There are plenty of ASE certified mechanics and shops that know how to work Hyundais and other brands of cars. Everything that was described in the recall for the Hyundai engines happened to my wife's car. Ultimately, I would suggest to not buy a Hyundai. Hyundai will NEVER get our business again and I will be sure to let EVERYONE I know to not buy a Hyundai.

After about three weeks, they told me that Hyundai hadn't approved because my car passed one of the tests, and they could not replace the engine unless I paid 9k for replacement. I have been in a financial crisis for the last few months, and this incident happened to my car. If this model has had tons of recalls due to the engine problem, mine should not be excluded, even though it passed one of the tests. I was asking myself why I bought a car from a car manufacturing company that does not have supportive and responsive customer service. Besides, I had to pay over a thousand dollars to rent a car while they had my car, and in the end, they charged me 350 dollars for the diagnosis. If you ask me, I would never recommend buying a car from Hyundai.

Then they blame the customers for lack of maintenance to have an excuse not to replacing the engine. Knowing that with or without oil changes in the Hyundai sonata 2011 -2012 models the engines will eventually seize anyway. I've reached out to their company over 300 times trying to resolve this matter and I'm still in the same place I started at a month ago. I want to sue for pain and suffering. I've been without a car since Nov 9, and it's Dec 20. Hyundai has put me and my family life in danger on numerous occasions, with their faulty and defective parts causing two near-death experiences. Hyundai Sonata has had a recall on every part, and I consider them unsafe and dangerous.

About a month ago my check engine light came on again, took it in and was the Catalytic converter-They tried to fix it, stripped bolts and had to take the turbo off and send it to an outside machine shop. They had my car for 3 weeks. Runs sluggish, no get up and go anymore and Hyundai won't do anything for me. Worst part is I have a Palisade and that car is starting to fall apart at just 40k. Stay away. they are terrible