Hyundai Sonata

I received a notice that there was a problem with the coil springs on my 2013 Sonata. By the time I received the notice, I had already replaced the coil springs and struts. I contacted the reimbursement dept. and they said that I needed to send a copy of the purchase, a copy of payment, a copy where I had a Hyundai dealer inspect the finished job, VIN #, and some other info. I sent this info. to two different people three times. They contacted me 3 times wanting the same information again. I bought the coil springs and struts through PayPal.

Contacted Hyundai Canada customer service to inquire about the poorly made steering wheel coupler. In the USA Hyundai extended the warranty on this piece to 10 years 100,000 miles. Hyundai Canada refuses to comply. The coupler wears our readily, costs about 3.00 but costs 400.00 to replace. A worn coupler causes the vehicle steering wheel to have an unacceptable play or looseness causing the driver to constantly over correct steering. Extremely dangerous, yet I contacted Hyundai Canada on 7 different occasions, was promised a call back, never received one. They completely dismissed their responsibility to maintain quality control of this essential part of the steering wheel which will lead to an accident or possibly death to the passengers.

I own a 2016 Sonata Hybrid. I would not recommend this car to anyone. First of all it seems there is a problem with overheating and can cause the car to just shut off. My car has been in the dealership twice for this issue and was there for a total time of 3 weeks 2 days. I feel this is a serious issue and the dealer (Finch Hyundai) really has no idea what causes the issue. I was assured the first time the car was fixed. They replaced the Main start battery. The cost was over 300.00 out of my pocket. My old battery was just out of warranty. Read the fine print on warranties. Hyundai only guarantees for 2 years. They must use a very cheap battery. How many of you ever heard the start battery causing a overheating problem??

I returned a 2015 Sonata lease for a 2019 Sonata. The Aim Inspection Report indicated a left front Rim replacement which cost $350! A genuine Hyundai Rim from Detroit Tire and Rim Co. cost maximum $175! I did not question the outrageous cost. I simply wanted a receipt indicating I PAID Hyundai $350 so I could remit it to Fidelity Warranty in Florida for reimbursement. I spoke to six Customer Service personnel including Supervisors in Leasing and Maturity Departments to no avail. I spoke to Hyundai Corporate HQ (844)462-5557 and was told nothing could be done and go back to the people I already spoke to.

I purchased a preowned C.P.O. Sonata Limited. My 2nd Hyundai purchase. While attempting to claim the car via the website, I could not "claim" the car, because the VIN# was already claimed (by the original lease). I called MyHyundai Consumer Affairs, they were no help, demanding I send copies of my driver's license, Bill of Sale & new registration. I do NOT send copies of anything with Personally Identifiable Information on it. They said I could go to the dealer and the dealer would be able to assist. The dealer called 2 times and go the same information. After I asked to speak to a supervisor, the agent told me "The supervisor can't do anything for you, these are the rules". I then demanded to speak to someone in authority. Within 5 minutes, the entire issue was resolved.

My car broke down 4 times in the last 2 months (worse part was on my graduation from my doctoral program which left me in extreme tears as I almost didn't make the ceremony). I have returned my car back to dealership and do not feel safe in my car but apparently the only thing I can do is get it "fixed" under the warranty. I feel that my car is not safe to drive on the road as I have almost been in several accidents due to the nature of the car automatically decelerating while in smooth sailing traffic.

I leased a "brand new" 2011 Sonata. Was told at the signing I would be able to qualify for the 10yr/100,000 mile warranty should I chose to finance the car in 3 years. LIE. By the time I got to 6 years and 48,000 miles... any "extended warranty" I received after financing the car was gone. GEICO has a great "extended warranty plan." I found this out when I tried to get my Air Conditioner fixed by Hyundai at about this mark.

I purchased a brand new 2018 Hyundai Sonata Sport in November 2018 from Lee Hyundai Florence, SC. On May, 20th 2019 the vehicle needed a wire harness knock sensor replaced due to engine light flashing and the vehicle not accelerating over 60mph. Once replaced, after days, I took my vehicle home and the problem reoccurred. I took the vehicle back to the very next day and was told they had to erase the car computer’s diagnostics memory because the vehicle was fixed; however it DID NOT work. The same day I had to return back, once again, to Lee Hyundai of Florence, SC because the vehicle was still NOT fixed after the 3rd attempt. Later that evening I was told they really did NOT know what was wrong and had to order another another part.

There are thousands of reports of this car lurching forward, all on its own, and wrecking. It happened to me a couple of weeks ago, and I rear ended the lady in front of me. If she had not been there, I'd have gone right into incoming traffic and would most likely be dead. How can they get away with this? DO NOT BUY A HYUNDAI, EVER. This car is terrifying to drive.

My car has been towed 4 times in less than a year of purchase. 1st the Relay Sensor twice, then the Starter, then a recall on the engine software that I got NO NOTIFICATION on. I found out a month later while getting an oil change and tire rotation. Then as I'm getting off the exit almost 2 hrs from home, the engine light comes on. The next day, I barely made it to the closest dealership to find out that the update was only temporary and thank God I was not on the highway when the engine computer malfunctioned because it would have slowed me down in the middle of 80 miles an hour track.