Hyundai Sonata Reviews

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About Hyundai Sonata

The Hyundai Sonata is a mid-size car that debuted in 1985. Read more Hyundai reviews to learn about other models.


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Hyundai Sonata Reviews

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    How do I know I can trust these reviews about Hyundai Sonata?
    • 4,768,662 reviews on ConsumerAffairs are verified.
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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Customer ServiceClaims HandlingPunctuality & SpeedStaff

    Reviewed Sept. 21, 2025

    Purchased a used 2014 Sonata with 55k miles. Engine seized at 61k miles. There was a class action lawsuit on these motors. At time of purchase, I received CARFAX report showing detailed service records that the car was adequately serviced until I purchased it. Unfortunately, what I did not know is that Carfax report is not admissible in a court of law. They require actual invoices from service company. The small service shop that did the servicing had a devastating fire in 2023 and went out of business which negated my ability to obtain service records. As a result, Hyundai denied my claim. That was my first experience with a Hyundai car. I will never buy a Hyundai ever again and will ensure anyone I know will also stay away from Hyundai.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Sept. 14, 2025

    I purchased a 2013 Hyundai Sonata for my son in 2022. The vehicle was in excellent condition with no issues. In February 2025 the motor began to stall and make a knocking noise almost causing my son to have an accident. Upon researching the issue, I found out that there was a recall/class action suit for the motor that are in these vehicles. I contacted Hyundai corporate and found out there was a lifetime warranty on the motor in the vehicle and would be taken care of. After dropping my vehicle off at Bentley Hyundai in Huntsville, Al, I was immediately met with terrible customer service. They were unaware of the appointment that the corporate office had help set up.

    When I asked for a loaner vehicle while repairs were being performed, the service rep went into stories about people keeping their loaner vehicles and not returning them, which I found to be highly offensive and inappropriate. After addressing this with his supervisor, I was informed that they would not be able to replace my engine all of a sudden. The reasoning was that 6-7 years ago, the previous owner did not keep proper maintenance records. I presented all of my maintenance records, which were up to date and met their guidelines but I was still told that they wouldn’t honor my lifetime warranty under the TXXI warranty extension.

    Upon multiple attempts to contact Hyundai corporate I didn’t receive any responses for months. When I was finally contacted, the rep was very dismissive and unwilling to discuss other options. I will never do business with any Hyundai dealership or purchase any Hyundai vehicle ever again. My son could have been seriously injured due to a known defect and this company used a loophole to get out of doing the right thing!

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      Reviewed Aug. 31, 2025

      I am very disappointed with the Hyundai corporation. I am a 12-year Marine Corps veteran. I am a 22-year retired Law Enforcement Officer. I purchased a 2019 Sonata, it was great at first. At on or about 80,000 mile, I took notice the vehicle was consuming a excess amounts of oil. I had Suresky Hyundai in Goshen, New York investigate the problem. After investigation, the car burned 2 1/2 quarts of oil after 1000 miles. They cleaned the combustion chamber and instructed me to drive it for another 1000 miles and re-inspect the vehicle. My concern is my 2019 Hyundai Sonata uses 5w20 oil. The dealer is using 5w30. Masking the problem by using heavier weight oil. My opinion and experience with engine repair that the piston rings are worn, causing excessive oil consumption. Instead of the dealer masking the problem, they should just replace the engine or give me a lifetime warranty.

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      Reviewed July 6, 2025

      I have a 2015 Hyundai Sonata and I currently still owe and the engine is gone and the dealership in my area, never should have taken the car there to begin with but that’s where I bought the lemon from, so I had the car towed, and the dealership wanted $14,000 to fix the engine and I owe 8 something on it. If I would have known that Hyundai does not value their customers and actually try to help them, I would have never bought the damn car at all.

      Hyundai is by far the worst dealer to deal with. Then I was told that a bank would take me on with a new car then and the reminder balance to the new car loan, well that didn’t happen either. Hyundai is a very Heartless and misleading car dealership I have ever heard of in my life. Hyundai can afford to replace my engine, just like they been replacing everyone else’s. I have talk to everyone in the Hyundai Corp except for the CEO, and all I get is I’m sorry.. Do better Hyundai, y'all make millions and millions. I would like the main corp office to reach out to me and make me deal, to settle this or do I need to find a lawyer?

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      Reviewed June 17, 2025

      I would not recommend buying a Hyundai to my worst enemy. They have a known motor problem with connecting rod bearings. My 2016 Sonata with 48,000 mi Is burning approximately a quart of oil every 300 to 400 mi. The car has been dealing maintained since day one with all receipts for oil changes and everything. Well I'm trying to do an oil consumption with the dealership suddenly my check engine light came on and I need new phasers on the engine and I have a valve cover leak. Hyundai will not do anything for me. Even if I was to spend all that money I'm still going to have a bad motor. Why would I do that? Do not buy Hyundai!!!!

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      Customer Service

      Reviewed June 4, 2025

      We bought a HYUNDAI SONATA Hybrid in year 2022. We have low mileages. Before we reach the 3year milestone we have air condition problem. To drop off the car for repair, we experienced very poor communication. The car was kept in the dealership service for a week. During that period time, we have to call 3 times, texted and email in order to get an update.

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      Reviewed Feb. 22, 2025

      One fine day Rear door locked out. Nothing can be done. When taken up to the dealership, they said there are similar concerns for this or another models. Changing the entire latch is only solution. When asked about the other doors, they said other doors can have the same problem down the line. One door repair cost is $1200. I wrote to Hyundai and they rejected any repair as warranty is over. This is ridiculous.

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      Customer Service

      Reviewed Feb. 10, 2025

      Bought a 2016 Hyundai Sonata Hybrid, had nothing but problems since the first month we bought it. It's now 2025, they had to replace the motor and then finally said it was the Hybrid battery. We have 10,000 miles on the motor, and now they are saying it is the motor and want documentation of all our oil changes. Horrible customer service from Hyundai and the dealership.

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      Staff

      Reviewed Oct. 25, 2024

      My 2012 Hyundai Sonata's engine seized on me at 113,000 miles and change. I had it towed here and there but while I was waiting for the first tow truck I came across these articles about engine seizing and getting a free engine if the car was part of the recalls. Now mind you I never took it but for maybe one recall but I always took care of the car, oil changes, tune ups etc. Come to find out when it finally got to the dealership at Napleton in West Palm, FL they checked it for the codes for recall, and sure enough, it qualified for a new engine and I got one 2 1/2 months later.

      Now mind you I was supposed to get a loaner car and they did not have any so they sent me to Enterprise for a rental but I did not have the deposit $ on my cc to get a car so I was stuck in that regard but how can I complain. My engine had an extended warranty on it, and I now have a new one. She might need a new paint job now and a new tint job to make her all pretty but normally it takes up to 3-4 months for this process. She was brought in at the end of August and here we are at the end of October and she's all mine again. Thank you Jesus ** for your awesome service! I will buy Hyundai forever!! xoxo

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      Reviewed Oct. 10, 2024

      I don’t want to say it was my first time to buy Hyundai Sonata 2015 through Carvana. The car had only 3000 miles warranty and right after the warranty ended the the engine issues started and from then every couple weeks I get engine issues and I pay literally all the money that I worked for during those weeks to repair the engine. Now the engine totally broke down at 88k miles!!!. And I can’t afford to pay for new engine and can’t pay for the financing monthly payments (there’s still like 5 years to pay it off!!!).

      I live in a nightmare now I am a low income family and my car was the only source of income to earn living. Hyundai screwed me up with their terrible cars and unfortunately I didn’t do a research on their cars before I buy my car because I found out that all customers complain about their engine issues. If someone please know anything about to sue them or if there is any settlements against them please let me know because I am so desperate now because of them

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      Hyundai Sonata Company Information

      Company Name:
      Hyundai Sonata
      Website:
      www.hyundaiusa.com