Hyundai Sonata Reviews

She contacted me a few days informing me there's nothing that can be done that their decision was final. I was upset I explained the situation in full and asked how could I be responsible for the problem Amber said she'd see what she could do and get back to me. Received call 10/30/2023 and was told there's nothing Hyundai can do final decision stands I'd have to pay 40% I kept my cool and ended conversion with Amber and now sharing my horrible disgusting no customer service support story.

Adding more info I have texts messages from my autobody person regarding the problem when it first started cause Amber first tried to say I waited too long to report issue which clearly I didn't, then she came back with I didn't have an extended warranty and to that I replied how the hell would I have known about the problem? I then said obviously Hyundai knew about the problem and you're still not budging,I told her I was contacting my local new stations and see if I could get help and told her that everyone there should be retrained to actually help the customer. I was even thinking of purchasing a new Sonata well that will never happen and I will tell everyone not to buy anything Hyundai makes.

Customer service says they can't help. Apparently case managers do not have supervisors. NO ONE CAN HELP. We have over $1,200 in rental fees meanwhile and not only do I not have an answer on the car, I have no idea if I will get reimbursed for these fees that I cannot afford. THIS IS THE WORST SERVICE EVER!!!! If you can avoid buying from this company, DO AT ALL COSTS.

It was indicated to me that I would be entitled for some trip interruption reimbursement due to having to spend a night in Greeley under my own expense before I was to go to Denver two hours down the road where I would stay free with my brother. I also had some other costs. I was sent an email May 25 by a woman named Katy, who said she was my case manager at Hyundai, asking for information. I responded in full to that email on May 29. Since then, Katy has mostly ignored all my emails and voicemails. She did call me once on June 12 and promised she would call me back in a half hour because I was busy. Two weeks have gone by and she has never called back despite numerous emails and voicemails.

I have spoken to several supervisors at Hyundai customer service and they claim that it will be looked into but nothing has happened and four weeks have gone by. My car has been running fine since being repaired but who knows what the future holds for it. But considering the customer service I have received, I certainly am having regrets about having bought a vehicle from Hyundai.

I received a call a week after car sat on lot. Leena told me they haven’t looked at the car and they were 3 weeks back logged. No one whatsoever notified me of this prior to bringing car back n. Hyundai is a joke. Along with their dealerships. Save your money. Do your research on Hyundai. It’s horrendous the amount of issues and complaints against them.

I had a case under 4 case numbers, multiple case managers at their National office which seem to be high school drop outs. Don’t be fooled by the customer service dept. kindness as it fades when it reaches their National office and nothing is done. This company should be banned as they don’t care for customers but lie and steal American people’s money. Ban them from the US!!!! Corrupt, unprofessional, false apologies, only want your money. You have been warned, a nightmare, all these reviews are real. It is incorrect they are 3.5 stars, it should be 1 star. My fear is that I will have a car loan and a dead car they just ignore. My car is just 4 years old, but issues began at 3 years.

She manages to get her car off the interstate and onto the shoulder. She calls emergency services and they send someone out to assist us with getting the car off the interstate. Once we get the car to a safe location, the emergency services guy and myself began to inspect the vehicle to see if it could be the battery. We replace the battery and think that is the fix, well it wasn't. We get the car to start and the car is able to run but turns off again, it did the same thing it did when she was driving on the interstate. The car won't hold a charge and it sounds like something is knocking in the engine. Ultimately we ended up getting the car towed to our house.

The next day comes and I call Hyundai's corporate hotline to see if were are any recalls for her car and they said no. Come to find out the campaign closed and no one from Hyundai got in touch with us. We are a military family so we do move after every couple years but my wife's number has stayed the same and when we move, we make sure to get our mail forwarded. Anyways, the agent on the phone tells us that there may be a recall and to take the vehicle to a Hyundai dealer.

We take the car to a local mechanic shop and he tells us that the engine is falling apart from the inside out. We find a Hyundai dealer and take the car there. Come to find out, there is a recall for her engine. The service member gets the info for the car and does a write up to get the request sent up to Hyundai's recall decision center. While the service agent is doing the write up, he tells us that she is not the only person having this issue. He shows us a half of phone book thick of other people who are having recalls for the same issue.

Fast forward a couple days, we get the vehicle towed to Hyundai, the write up is done and Hyundai DENIED to get the recall fixed. Their reasoning is "engine neglect" and that a piece of the engine is not covered under the recall. We ask, how is it "engine neglect" when we take the car to get regular oil changes and maintenance done on the car. We have receipts of oil changes and repairs that were performed on the vehicle. We call up to Hyundai to get a case a number and to talk with the case manager who denied the claim; the misses who wrote gave us our case number was very helpful and understanding. She tells us we have to 3 to 5 business days for the case manager to get in touch with us.

Fast forward to the 5th day of waiting and we get a call from the case manager. We ask him why was the recall denied when we have taken car of the vehicle since we have had it in 2016, and he begins to tell us that since we did not take the vehicle to a certified Hyundai dealer and don't have records of the oil changes and maintenance, that was the ultimate deciding factor. There are plenty of ASE certified mechanics and shops that know how to work Hyundais and other brands of cars. Everything that was described in the recall for the Hyundai engines happened to my wife's car. Ultimately, I would suggest to not buy a Hyundai. Hyundai will NEVER get our business again and I will be sure to let EVERYONE I know to not buy a Hyundai.

After about three weeks, they told me that Hyundai hadn't approved because my car passed one of the tests, and they could not replace the engine unless I paid 9k for replacement. I have been in a financial crisis for the last few months, and this incident happened to my car. If this model has had tons of recalls due to the engine problem, mine should not be excluded, even though it passed one of the tests. I was asking myself why I bought a car from a car manufacturing company that does not have supportive and responsive customer service. Besides, I had to pay over a thousand dollars to rent a car while they had my car, and in the end, they charged me 350 dollars for the diagnosis. If you ask me, I would never recommend buying a car from Hyundai.

Then they blame the customers for lack of maintenance to have an excuse not to replacing the engine. Knowing that with or without oil changes in the Hyundai sonata 2011 -2012 models the engines will eventually seize anyway. I've reached out to their company over 300 times trying to resolve this matter and I'm still in the same place I started at a month ago. I want to sue for pain and suffering. I've been without a car since Nov 9, and it's Dec 20. Hyundai has put me and my family life in danger on numerous occasions, with their faulty and defective parts causing two near-death experiences. Hyundai Sonata has had a recall on every part, and I consider them unsafe and dangerous.

About a month ago my check engine light came on again, took it in and was the Catalytic converter-They tried to fix it, stripped bolts and had to take the turbo off and send it to an outside machine shop. They had my car for 3 weeks. Runs sluggish, no get up and go anymore and Hyundai won't do anything for me. Worst part is I have a Palisade and that car is starting to fall apart at just 40k. Stay away. they are terrible

Original Review: Sept. 19, 2022

I purchased a 2017 Hyundai Sonata Hybrid in 2017 with a 10 year/100K mile warranty. November of 2021 my Sonata randomly shut off as I was taking the family to dinner. It would restart and briefly run before shutting off again. I called roadside assistance and had my vehicle towed to the dealership (Johnson Hyundai of Cary) where I purchased it. This is the beginning of my nightmare. For 6 months my car was in the shop!! It was towed November 15, 2021 before finally being = repaired and returned to me May 16, 2022.

During this time period I was informed that the dealership could not provide me a loaner car because all their loaner cars were loaned out (which should maybe tell you something about the quality of vehicles they build). That said, the dealership told me to rent a car and that Hyundai of America would reimburse me the cost of the rental. I insisted on getting details on the reimbursement process and stipulations. Furthermore, I wanted the details in writing. I was unable to get that. After speaking with several people at the dealership and two different case managers at Hyundai Consumer Affairs I was given only a vague reassurance that so long as my rental was less than $60 a day then Hyundai "should" reimburse me. It wasn't the concrete information that I wanted but I also needed to get to work somehow and I was tired of playing phone tag.

During the time my car was in the shop being repaired (under warranty) I racked up $4,737.64 in rental fees. On May 16, 2022 I submitted my reimbursement claim. Jump to today (09/19/2022)- I get a call saying my reimbursement has been approved and they will cut me a check on the 23rd (meaning I still have not received anything). They also tell me that the check will only be for $3,616.65 (a difference of $1,120.99) because they were not going to pay for the Damage Waiver or satellite radio I added to the rental cars even though with those additions the cost per day was under $60.

This is theft in my opinion. I attempted multiple times to get this exact kind of information out of them before I began renting cars to no avail. Yes, I could have gone without the Damage Waiver but I wanted to cover myself should anything happen to the rental. Yes, I could have gone without satellite radio (and would have if I'd known the rules of the game up front) but I wanted the rental to be near as comfortable to the car I owned that needed repairs through no fault of my own.

As far as I am concerned, with the warranty they were providing (that was a large selling point for me) I should have to pay nothing due to their faulty engineering. I was less than thrilled to be driving non hybrid rentals and paying more in gas every day. I was less than thrilled with the amount of time and energy that it took to check on the status of my vehicle and get answers about a loaner/rental. Which, by the way, has a very real cost to me as in the form of taking time away from work.

I am less than thrilled about carrying a balance on my credit card for the rentals as they would not reimburse me for the rentals until the repairs to my car were complete. And I am less than thrilled that it has taken from May 16 till now to finally hear that a check is going to be cut to me in short order. Because if it were the other way around and I took 6 months to pay them the nearly $5K I owed, they would send me to collections. Furthermore, the check being cut for $1,120.99 shy of what they rightly owe me in accordance with the vague parameters they provided me around my reimbursement claim is not only unacceptable but criminal. My recommendation is to not buy from this company.

When I tried appealing with Hyundai, I was told that once the original claim is denied, there is nothing else Hyundai can do for me. I am pretty much out of luck and need to pay out of pocket to repaint the entire vehicle. In my opinion, this is a very poor customer approach. If I contributed to the issue in any way or if it was just a small area that was affected, I would have considered handling it on my own. However, since the issue is caused by Hyundai's known problem with poor quality of paint/paint job, expecting a customer to cover the cost to fix it is unreasonable.

I can understand that warranty cannot last forever for things like engines, for example, but peeling paint is not a normal "wear and tear" process (if it was good quality to begin with). Again, the issue is known and widespread. I am not sure who from Hyundai may read this review, but I do hope that it will prompt Hyundai to revisit their decision. Otherwise, this is the last time I will ever buy or recommend Hyundai to anyone because in my eyes, I've been sold a lemon, a bad product the company knows is bad and won't take ownership of the problem. It's just poor business.

Within only 2 months of the recall timing, her engine broke. Hyundai will do nothing at all to help her even though they admit to creating a faulty engine. The car is stuck at a Hyundai dealership that did confirm her engine troubles are because of the faulty Hyundai craftsmanship and they have applied to Hyundai for help and we have been turned down. This has now left a full time college student without a car to get to school or work and no funds to replace her car or engine. We will never support or promote Hyundai because they clearly do not support their customers or choose to build loyal customers.

Mind you this started in 2018 and the car was still under warranty at that time. I have even emailed Hyundai headquarters, and they replied they tried to reach me, but that's not true either. Over a month ago the car stalled out. Same dashboard lights and alarm, only this time it would not start. Had it towed to the dealership and they tell me the motor is locked up, and remind me several times the warranty is now out on the car. Mind you I have been trying to get help since 2018 while car was still under warranty. Needless to say I have no answers, no car, not even a rental offered to me. Did I mention Hyundai just issued an engine recall within the last several months? Mine was supposedly not affected, but how ironic my cars motor has locked up on me now..BAD BUSINESS.

I take the car to the dealership to have fixed/replaced. Guess what? The service tech tells me they are not covered. What?? It has a 5 year/60k mile warranty. Nope. Those items are considered accessories. So what! Well, accessories are only covered under the 12 month/1 year warranty. Sure enough, Hyundai has a 12 month/1 year warranty on "accessories". Now, keep in mind, these items were installed at the factory when it rolled off the line and in fact are on EVERY SINGLE HYUNDAI SONATA. Okay. Shame on me for assuming that the 5 year/60k warranty meant "bumper to bumper". However, the car still ran great.

Now, fast forward another year. I get a notice that there is a major engine flaw in these Sonatas. I get a notice that they are extending the engine warranty way past the powertrain warranty. Cool. They identify a major problem and are willing to correct it. However, last month, the volume button on the steering wheel broke. No biggie. I'll take it to the dealership to fix it (under warranty) when I get the oil changed. I've owned this vehicle for three years now and have 26,000 miles on it. All maintenance done on this vehicle has ALL been done at a Hyundai dealership. All records reflect that.

So, the dealership changes the oil but will not replace the button. Why? Not covered. Service tech says it is because of abuse. Really? The button goes up and down. That's it. The car is washed and cleaned at least twice a week. You can eat off the floor of this car. In fact, I get a cold call from the salespeople just about every time I take it in for an oil change that they want to buy the car back or if I'm interested in trading it in. Dealership will fix the button for $350. Ummmm, NO.

So, I reach out to Hyundai Customer Care for assistance. Long story short, they referred me back to my local Hyundai dealership. I'm done. I have reached my limit. Hyundai's drivetrain may go a half million miles but doesn't mean squat if the vehicle falls apart around it. If Hyundai will not fix the simple things "under warranty", I refuse to take a chance on something major happening. I've owned numerous vehicles in my 46 years on this planet and have NEVER, EVER had such a problem with any auto manufacturer/dealership honoring their warranties.

I traded the Sonata in on a Toyota Camry faster than the time it took to buy it. I know for a fact that Toyota will honor their workmanship and warranties. I was very disappointed in what Hyundai did. They tout their long warranties and customer service. But the warranty is only as good as the service backing it. I, nor my family will do business with Hyundai. I cannot in good conscience recommend Hyundai to anybody. Good luck to the next sucker who buys this car.

I could have kept the car and paid out the lease $2100 but was lured into dealership with promise of paying off 2013 lease if we purchased a 2015 Hyundai which we did. So to recap, I was lured into dealership to give back care early, Dealership agrees to pay off lease $2100 which they did, now Hyundai corporate is trying to defraud me out of more money which is not right. We have leased a 2015 and 2018 Sonata after this supposed balance was owed.

Be very wary of Hyundai and they will BAIT you in, promise to pay off lease, and will leave you holding a balance owed that you are unaware for years. They are telling me it is part of the lease agreement when you relinquish a lease early which is fine but that clause becomes NULL and VOID when the dealership agrees to pay off the remaining balance owed on that lease. I feel I was baited and defrauded by Hyundai Corporate. How many others I wonder who they did this to. By anything other than Hyundai unless you want to leave room for you to be defrauded after the fact. We would never have turned in a lease owing $2100 just to be defrauded out of $2700 after the fact. This is not right.