Hyundai Sonata

Hyundai Sonata Reviews

Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.

About Hyundai Sonata

The Hyundai Sonata is a mid-size car that debuted in 1985. Read more Hyundai reviews to learn about other models.


Hyundai Sonata Reviews

Stars Rating

  • 11%
  • 9%
  • 3%
  • 11%
  • 66%

Popular Mentions

    How do I know I can trust these reviews about Hyundai Sonata?
    • 4,479,104 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Recent
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about Hyundai Sonata?
    • 4,479,104 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 2 Reviews 10 - 40
    Customer ServiceCoverage

    Reviewed June 26, 2023

    I bought a brand-new Hyundai Sonata on March 11 in Minnesota. Two months later, I moved to Colorado and on the way the car broke down with 1,353 miles on it in a desolate area of Colorado. It had to be towed to Greeley, Colorado. At first, I was told by the service manager at 5:05 p.m. on May 22, before the car would be looked at the next day, that I might have put bad gas in the car and then it wouldn't be covered under warranty. He estimated the repair cost could be $8,000 to $9,000 in such a scenario. Obviously, that caused me a sleepless night. The next day, however, I was informed that the car had a bad fuel injector and was covered. I was given a loaner car while it took it took several days to repair but I did have to drive four hours round trip back to retrieve my vehicle.

    It was indicated to me that I would be entitled for some trip interruption reimbursement due to having to spend a night in Greeley under my own expense before I was to go to Denver two hours down the road where I would stay free with my brother. I also had some other costs. I was sent an email May 25 by a woman named Katy, who said she was my case manager at Hyundai, asking for information. I responded in full to that email on May 29. Since then, Katy has mostly ignored all my emails and voicemails. She did call me once on June 12 and promised she would call me back in a half hour because I was busy. Two weeks have gone by and she has never called back despite numerous emails and voicemails.

    I have spoken to several supervisors at Hyundai customer service and they claim that it will be looked into but nothing has happened and four weeks have gone by. My car has been running fine since being repaired but who knows what the future holds for it. But considering the customer service I have received, I certainly am having regrets about having bought a vehicle from Hyundai.

    Customer Service

    Reviewed May 31, 2023

    Bought a new 2017 Sonata and within a year paint was peeling off. Hyundai said not their problem. The engine burns 4 quarts of oil in 2500 miles. Hyundai knows this is an issue and that the engine will need replaced but has had me jumping through hoops for 6 months and every time I do what they tell me to do, they add something new. Absolutely horrible experience and I wouldn't drive another Hyundai if they gave it to me for free. Horrible car. Horrible customer service. Horrible company.

    Punctuality & SpeedStaff

    Reviewed May 12, 2023

    First time Hyundai buyer. Picked up the Sonata N line. Started having problems with it about 8500 miles. Brought it in for service, they didn’t repair it. They claim they couldn’t duplicate problem. Left dealership immediately. Had same problems. Rescheduled an appointment, once again they couldn’t duplicate problems. Contacted Hyundai corporate, what a waste of time. They scheduled my appointment at a new dealership. What a waste of time again. Had a case manager Leena, this lady could care less about my problems with the car. The car sat at the second dealership for a week and Leena claimed they were still diagnosing car.

    I received a call a week after car sat on lot. Leena told me they haven’t looked at the car and they were 3 weeks back logged. No one whatsoever notified me of this prior to bringing car back n. Hyundai is a joke. Along with their dealerships. Save your money. Do your research on Hyundai. It’s horrendous the amount of issues and complaints against them.

    Customer ServicePunctuality & SpeedStaff

    Reviewed May 6, 2023

    Owned 6 vehicles before my Sonata, this is by far the worst vehicle. They sell extend warranties which they keep you from using, it is a lie you can use it. Multiple engine issues early on. Sue them under the lemon law quickly if that is happening to you!! At 60 k oil was burning, start from 0-10 has hesitation, bucking of engine, knocking or clicking on acceleration, my engine is falling apart. However the True issue in what an unprofessional company this is becomes evident when you ask for help——no calls, mistakes by Case management, you have to pay for your engine issues out of pocket, delay contact or tactical postponing so they don’t have to pay for issues, etc. Zero accountability from this company, horrendous communication and they stonewall you. Expect them to ignore you.

    I had a case under 4 case numbers, multiple case managers at their National office which seem to be high school drop outs. Don’t be fooled by the customer service dept. kindness as it fades when it reaches their National office and nothing is done. This company should be banned as they don’t care for customers but lie and steal American people’s money. Ban them from the US!!!! Corrupt, unprofessional, false apologies, only want your money. You have been warned, a nightmare, all these reviews are real. It is incorrect they are 3.5 stars, it should be 1 star. My fear is that I will have a car loan and a dead car they just ignore. My car is just 4 years old, but issues began at 3 years.

    Customer ServiceCoverageStaff

    Reviewed March 1, 2023

    I urge ANY and EVERYONE who reads this review to STAY AWAY from Hyundai! My wife purchased her car in 2016. The car she purchased was a 2013 Hyundai Sonata. The ran marvelous throughout the years she has had UNTIL about 3 weeks ago. My wife sent me a picture of her check engine light all of a sudden turning on and her oil light blinked and went away. My initial thought was that her car was low on oil, so I put oil in her car and everything ran fine. When my wife gets off from work, she proceeds to drive her car and all of a sudden her car stalls and turns off, IN THE MIDDLE OF HER DRIVING ON THE INTERSTATE!!

    She manages to get her car off the interstate and onto the shoulder. She calls emergency services and they send someone out to assist us with getting the car off the interstate. Once we get the car to a safe location, the emergency services guy and myself began to inspect the vehicle to see if it could be the battery. We replace the battery and think that is the fix, well it wasn't. We get the car to start and the car is able to run but turns off again, it did the same thing it did when she was driving on the interstate. The car won't hold a charge and it sounds like something is knocking in the engine. Ultimately we ended up getting the car towed to our house.

    The next day comes and I call Hyundai's corporate hotline to see if were are any recalls for her car and they said no. Come to find out the campaign closed and no one from Hyundai got in touch with us. We are a military family so we do move after every couple years but my wife's number has stayed the same and when we move, we make sure to get our mail forwarded. Anyways, the agent on the phone tells us that there may be a recall and to take the vehicle to a Hyundai dealer.

    We take the car to a local mechanic shop and he tells us that the engine is falling apart from the inside out. We find a Hyundai dealer and take the car there. Come to find out, there is a recall for her engine. The service member gets the info for the car and does a write up to get the request sent up to Hyundai's recall decision center. While the service agent is doing the write up, he tells us that she is not the only person having this issue. He shows us a half of phone book thick of other people who are having recalls for the same issue.

    Fast forward a couple days, we get the vehicle towed to Hyundai, the write up is done and Hyundai DENIED to get the recall fixed. Their reasoning is "engine neglect" and that a piece of the engine is not covered under the recall. We ask, how is it "engine neglect" when we take the car to get regular oil changes and maintenance done on the car. We have receipts of oil changes and repairs that were performed on the vehicle. We call up to Hyundai to get a case a number and to talk with the case manager who denied the claim; the misses who wrote gave us our case number was very helpful and understanding. She tells us we have to 3 to 5 business days for the case manager to get in touch with us.

    Fast forward to the 5th day of waiting and we get a call from the case manager. We ask him why was the recall denied when we have taken car of the vehicle since we have had it in 2016, and he begins to tell us that since we did not take the vehicle to a certified Hyundai dealer and don't have records of the oil changes and maintenance, that was the ultimate deciding factor. There are plenty of ASE certified mechanics and shops that know how to work Hyundais and other brands of cars. Everything that was described in the recall for the Hyundai engines happened to my wife's car. Ultimately, I would suggest to not buy a Hyundai. Hyundai will NEVER get our business again and I will be sure to let EVERYONE I know to not buy a Hyundai.

    Customer Service

    Reviewed Feb. 12, 2023

    I don't have any negative feedback on the Reliable Hyundai. However, my feedback is about Hyundai itself. I have a Sonata 2013 with 130K mileage. Recently, its engine started making noises and burning oil. When I took it to the Hyundai, they said this car has an extended warranty due to having this type of issue, and its engine needs to be replaced. But, before doing that, they need to run some test and send it to the corporation for approval.

    After about three weeks, they told me that Hyundai hadn't approved because my car passed one of the tests, and they could not replace the engine unless I paid 9k for replacement. I have been in a financial crisis for the last few months, and this incident happened to my car. If this model has had tons of recalls due to the engine problem, mine should not be excluded, even though it passed one of the tests. I was asking myself why I bought a car from a car manufacturing company that does not have supportive and responsive customer service. Besides, I had to pay over a thousand dollars to rent a car while they had my car, and in the end, they charged me 350 dollars for the diagnosis. If you ask me, I would never recommend buying a car from Hyundai.

    Reliability

    Reviewed Dec. 21, 2022

    My engine has failed, and my steering wheel column has locked. I had the software update on my engine with Napleton that qualified me for a lifetime engine replacement. I submitted maintenance records for my car and pictures of my valvetrain that are well maintained, and Hyundai denied my engine claim for exceptional maintenance neglect on Dec 8. On December 14th, after reviewing my oil changes, they still denied me for using low quality oil that's obscured. The problem I am having with my car is oil not being able to get to the pistons inside my engine. It's not fair to customers when the company know their engines have a manufacture defect.

    Then they blame the customers for lack of maintenance to have an excuse not to replacing the engine. Knowing that with or without oil changes in the Hyundai sonata 2011 -2012 models the engines will eventually seize anyway. I've reached out to their company over 300 times trying to resolve this matter and I'm still in the same place I started at a month ago. I want to sue for pain and suffering. I've been without a car since Nov 9, and it's Dec 20. Hyundai has put me and my family life in danger on numerous occasions, with their faulty and defective parts causing two near-death experiences. Hyundai Sonata has had a recall on every part, and I consider them unsafe and dangerous.

    Punctuality & SpeedStaff

    Reviewed Nov. 17, 2022

    I bought my 2021 Sonata Limited off the lot in April. It was a decent car until it hit about the 1 year mark. I then started having problems with my car where it would shake and lost all power. It was towed to the nearest dealership. Even though the check engine light had come on and told them the problem b/c the car wasn't do it anymore they made me come get it. Less than 24hrs later it did it again and I had to have it towed for the 2nd time. They had it for over a week and didn't do anything to fix it. Gave it back, was driving on the freeway at 85 and lost all power again. Towed again to different dealership-they had it for over a week and said it was fixed. Drove it home and less than a week doing the same thing. Towed to another dealership-They had it for 2 weeks and finally "fixed" it. The car doesn't have the power it used to have and doesn't run right.

    About a month ago my check engine light came on again, took it in and was the Catalytic converter-They tried to fix it, stripped bolts and had to take the turbo off and send it to an outside machine shop. They had my car for 3 weeks. Runs sluggish, no get up and go anymore and Hyundai won't do anything for me. Worst part is I have a Palisade and that car is starting to fall apart at just 40k. Stay away. they are terrible

    Verified purchase
    Brian increased rating by 1 star.
    Customer ServicePrice
    After a positive interaction with Hyundai Sonata, Brian increased their star rating on Oct. 19, 2022.

    Updated review: Oct. 19, 2022

    After a few weeks and a back and forth exchange with the help of The Better Business Bureau, Hyundai Consumer Affairs reached out to me with an offer letter for the remaining balance of the rental car reimbursement. I accepted and now have what I was asking for. Needless to say, it was a lot of hassle and after all said and done I do not feel like a valued customer and will not be doing business with Hyundai for my future vehicles. That said, I do appreciate that they finally did the right thing so I am bumping their rating up by 1 star.

    Original Review: Sept. 19, 2022

    I purchased a 2017 Hyundai Sonata Hybrid in 2017 with a 10 year/100K mile warranty. November of 2021 my Sonata randomly shut off as I was taking the family to dinner. It would restart and briefly run before shutting off again. I called roadside assistance and had my vehicle towed to the dealership (Johnson Hyundai of Cary) where I purchased it. This is the beginning of my nightmare. For 6 months my car was in the shop!! It was towed November 15, 2021 before finally being = repaired and returned to me May 16, 2022.

    During this time period I was informed that the dealership could not provide me a loaner car because all their loaner cars were loaned out (which should maybe tell you something about the quality of vehicles they build). That said, the dealership told me to rent a car and that Hyundai of America would reimburse me the cost of the rental. I insisted on getting details on the reimbursement process and stipulations. Furthermore, I wanted the details in writing. I was unable to get that. After speaking with several people at the dealership and two different case managers at Hyundai Consumer Affairs I was given only a vague reassurance that so long as my rental was less than $60 a day then Hyundai "should" reimburse me. It wasn't the concrete information that I wanted but I also needed to get to work somehow and I was tired of playing phone tag.

    During the time my car was in the shop being repaired (under warranty) I racked up $4,737.64 in rental fees. On May 16, 2022 I submitted my reimbursement claim. Jump to today (09/19/2022)- I get a call saying my reimbursement has been approved and they will cut me a check on the 23rd (meaning I still have not received anything). They also tell me that the check will only be for $3,616.65 (a difference of $1,120.99) because they were not going to pay for the Damage Waiver or satellite radio I added to the rental cars even though with those additions the cost per day was under $60.

    This is theft in my opinion. I attempted multiple times to get this exact kind of information out of them before I began renting cars to no avail. Yes, I could have gone without the Damage Waiver but I wanted to cover myself should anything happen to the rental. Yes, I could have gone without satellite radio (and would have if I'd known the rules of the game up front) but I wanted the rental to be near as comfortable to the car I owned that needed repairs through no fault of my own.

    As far as I am concerned, with the warranty they were providing (that was a large selling point for me) I should have to pay nothing due to their faulty engineering. I was less than thrilled to be driving non hybrid rentals and paying more in gas every day. I was less than thrilled with the amount of time and energy that it took to check on the status of my vehicle and get answers about a loaner/rental. Which, by the way, has a very real cost to me as in the form of taking time away from work.

    I am less than thrilled about carrying a balance on my credit card for the rentals as they would not reimburse me for the rentals until the repairs to my car were complete. And I am less than thrilled that it has taken from May 16 till now to finally hear that a check is going to be cut to me in short order. Because if it were the other way around and I took 6 months to pay them the nearly $5K I owed, they would send me to collections. Furthermore, the check being cut for $1,120.99 shy of what they rightly owe me in accordance with the vague parameters they provided me around my reimbursement claim is not only unacceptable but criminal. My recommendation is to not buy from this company.

    Verified purchase
    Customer ServiceCoverage

    Reviewed Aug. 24, 2022

    I bought a Hyundai Sonata sport 2.0T. After it reached 110.000, the engine had a problem with OIL CONSUMPTION; I purchased an Extended Warranty with a PROTECTION PORTFOLIO (Never buy this insurance, but it does cover nothing in the end), and they said that it was a manufacturing problem from Hyundai. Still, Hyundai washes their hands and declines, saying it is out of warranty. At this point, no one responded. I have to buy a new engine that is over $9.000. I would never recommend this brand, mainly because after 100.000 miles, you will need a new ENGINE, and no one will respond; at that time, the coverage will end, and even if you buy an extended warranty, it will not cover.

    Price

    Reviewed Aug. 12, 2022

    Purchased a 2017 Hyundai 2/20. Several months ago there was a hailstorm. Afterward numerous large chips of paint were missing. Found out it was a manufacturing defect in paint. Hyundai only wanted to pay 80% of 2 panels. There were 3 panels with large paint chips and I noticed many small ones starting to form. When calling Hyundai they told me I would have to give up that "good will" offering and resubmit with the 3 panels and chances are I would get nothing! I also had to have the paint job done at that dealer. My cost to do 2 panels was almost $400. My cost for the 3rd panel around $900 to $1,000. Plus when the other panels start chipping another $900 to $1,000 per panel! That is outrageous for a 2017 vehicle. Sold the car and will not purchase another vehicle from Hyundai or its subsidiaries.

    Reviewed Aug. 9, 2022

    Motor went out and was under warranty. It's been in the shop for over a year. Finally Hyundai decided after two failed motors that they would buy our car back. The offer came in and they would buy our car back once we paid them $1,000. Now that's not. They would buy our car. Once we paid him $1,000 we had to pay them $1,000 and they would take our car back. This was a recall on a motor. We own the car and they wanted us to pay them to buy it back. Absolutely ridiculous. Will never ever buy another Hyundai as we still fight to get our car back just as it was when we took it in one year ago. Still sitting in the service shop. Waiting for a motor.

    Reviewed Aug. 5, 2022

    2013 Knock Sensor and Engine recall. Engine light started flashing. Low acceleration. 97000 miles, warranty extended, Hyundai backed up 1 month to get appt. Tear Engine down. If bad replace. ETA MONTHS.

    Coverage

    Reviewed April 20, 2022

    I'll start by saying I have been a loyal customer of Hyundai for many years. This is my second Hyundai vehicle and I was quite happy with it until last year, when the paint on my vehicle started peeling unexpectedly. After some research, I learned that it's a known issue which would typically result in a recall (but did not). The dealership I work through filed a claim with Hyundai on my behalf which was denied. Paint continued peeling in the same spot as well as in new areas. At this rate, my car will look like a military vehicle thanks to the camouflage effect of the peeling paint, which continues spreading and popping up all over the car.

    When I tried appealing with Hyundai, I was told that once the original claim is denied, there is nothing else Hyundai can do for me. I am pretty much out of luck and need to pay out of pocket to repaint the entire vehicle. In my opinion, this is a very poor customer approach. If I contributed to the issue in any way or if it was just a small area that was affected, I would have considered handling it on my own. However, since the issue is caused by Hyundai's known problem with poor quality of paint/paint job, expecting a customer to cover the cost to fix it is unreasonable.

    I can understand that warranty cannot last forever for things like engines, for example, but peeling paint is not a normal "wear and tear" process (if it was good quality to begin with). Again, the issue is known and widespread. I am not sure who from Hyundai may read this review, but I do hope that it will prompt Hyundai to revisit their decision. Otherwise, this is the last time I will ever buy or recommend Hyundai to anyone because in my eyes, I've been sold a lemon, a bad product the company knows is bad and won't take ownership of the problem. It's just poor business.

    Verified purchase
    Coverage

    Reviewed Feb. 12, 2022

    2nd Owner of a 2016 Hyundai Sonata and since day one, I noticed the massive amounts of oil the vehicle consumed. I have tried to contact the dealer who I purchased the vehicle from and they will not help because they are a KIA dealership and they only service KIA vehicles, so they referred me to a Hyundai dealership. Since then I have done several oil consumption tests and all of them deemed the vehicle consuming large amounts of oil. When I finally scheduled a oil consumption test with World Hyundai, on my way to do the test the vehicle seized while driving! (Ironic) Soon as I get to the dealership (stealer ship) they tell me they cannot help unless it is covered by Warranty. To be covered by warranty it specifically states to test rod bearing failure, which the dealership refused to do unless I changed the spark plugs. WORST EXPERIENCE EVER!

    Staff

    Reviewed Feb. 11, 2022

    Shout out to the guys at South Point Hyundai service department. Stopped by without an appointment to get help getting my car key dislodged from the ignition. The guys teamed up, jumped in and resolved the issue in minutes. They were super kind, very knowledgeable and sensitive to my situation. Personable and courteous! Double Five Stars. ⭐️

    Reviewed Jan. 19, 2022

    I have a 2013 Hyundai Sonata. I bought this at a dealership and have had nothing but issues! Recently my car broke down randomly no check engine lights nothing. I’ve gotten oil changes for the past year every other month and no one could tell me the issue. It ended up being a recall issue and Hyundai has had my car 3 weeks and pretty much told me go screw myself oh well. No help with a rental, no resolution and no care for the work I’ve missed or the fact that this car is garbage. Do not buy.

    Price

    Reviewed Dec. 26, 2021

    My daughter bought a 2011 Hyundai Sonata in 2017 as a 16 year old. At age 20 the car had 98,000 mi and is just about 10 years old. Because she is a second owner, she doesn’t get to use the 10 year, 100,000 mi warranty but we heard that within the recall timeframe they do sometimes help customers. This is not the case for us. My daughter did take care of her car but not at the dealerships because they are too expensive. She did not know of the engine recall.

    Within only 2 months of the recall timing, her engine broke. Hyundai will do nothing at all to help her even though they admit to creating a faulty engine. The car is stuck at a Hyundai dealership that did confirm her engine troubles are because of the faulty Hyundai craftsmanship and they have applied to Hyundai for help and we have been turned down. This has now left a full time college student without a car to get to school or work and no funds to replace her car or engine. We will never support or promote Hyundai because they clearly do not support their customers or choose to build loyal customers.

    Coverage

    Reviewed Dec. 22, 2021

    My 2011 Hyundai Sonata has been burning oil since it hit 120,000 miles. Hyundai had sent a few letters explaining that this is a known problem in their Sonata's from 2011-2014. I did the Oil Consumption Test as per the requirements in order to possibly have the motor replaced. They proceeded to tell my dealership that it is not covered because the car is over 100,000 miles. I had a case worker with Hyundai tell me that if there is an internal problem with the car they will replace the motor. They are saying that it is normal wear and tear. I have never had a car burn oil as this one does and it's progressively getting worse. The car burns 3 quarts of oil every 1000 miles. Obviously it is an internal problem if it is burning oil. Either that or they lie about how good their cars are and that they don't last more than 120,000 miles.

    Customer Service

    Reviewed Dec. 16, 2021

    I have a 2012 Hyundai Sonata Hybrid and loved it. In 2018 the car started periodically stalling out, all lights on dashboard came on, and this annoying alarm starts beeping. My dash reads "Hybrid Check System warning" and it told me to pull over. It would usually start after 10 or 15 minutes and I wouldn't have that problems for months down the road again. I took it to the dealership in Longview, Tx and of course they never could find anything. I even recorded it one time with my phone and when I went to show them they didn't seem interested.

    Mind you this started in 2018 and the car was still under warranty at that time. I have even emailed Hyundai headquarters, and they replied they tried to reach me, but that's not true either. Over a month ago the car stalled out. Same dashboard lights and alarm, only this time it would not start. Had it towed to the dealership and they tell me the motor is locked up, and remind me several times the warranty is now out on the car. Mind you I have been trying to get help since 2018 while car was still under warranty. Needless to say I have no answers, no car, not even a rental offered to me. Did I mention Hyundai just issued an engine recall within the last several months? Mine was supposedly not affected, but how ironic my cars motor has locked up on me now..BAD BUSINESS.

    CoverageStaffReliability

    Reviewed Dec. 3, 2021

    Hyundai refused to cover seized motor on 2011 Hyundai Sonata due to me not performing the knock sensor upgrade despite being informed by MULTIPLE Hyundai customer care representatives that the upgrade notification was never mailed to me. Was mailed to previous owner!! Hyundai was found at fault for producing a defective vehicle which just so happened to be one that I owned and in a effort to put a band aid on their defective motors they required that the knock sensor be installed for the motor to be covered. Would have been incredibly nice to know this Hyundai! Oh but the previous owned was notified so claim denied. Completely ignorant! Will never consider purchasing another Hyundai and I will make sure to tell my experience to anyone and everyone who will listen.

    Customer Service

    Reviewed Nov. 25, 2021

    It took me six months to get title to the car after I purchased it when the lease is up. I still do not have the bill of sale for the car. The customer service is terrible and rude. They keep on lying that they sent it out but I still do not have it.

    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed Nov. 7, 2021

    In 2018, I purchased a brand new Hyundai Sonata for my 16 year old daughter. I felt that she could have the car at least till she graduated college with the Hyundai 5 Year/60K Mile warranty. What could go wrong? About 19 months after owning the car, the antenna fin cover on the roof and the front Hyundai grill emblem "H" came off while washing the car. By the way, I have a yearly car wash subscription with a local car wash business so the car gets washed at least twice a week. Anyway, I was able to recover the the fin cover but not the front emblem.

    I take the car to the dealership to have fixed/replaced. Guess what? The service tech tells me they are not covered. What?? It has a 5 year/60k mile warranty. Nope. Those items are considered accessories. So what! Well, accessories are only covered under the 12 month/1 year warranty. Sure enough, Hyundai has a 12 month/1 year warranty on "accessories". Now, keep in mind, these items were installed at the factory when it rolled off the line and in fact are on EVERY SINGLE HYUNDAI SONATA. Okay. Shame on me for assuming that the 5 year/60k warranty meant "bumper to bumper". However, the car still ran great.

    Now, fast forward another year. I get a notice that there is a major engine flaw in these Sonatas. I get a notice that they are extending the engine warranty way past the powertrain warranty. Cool. They identify a major problem and are willing to correct it. However, last month, the volume button on the steering wheel broke. No biggie. I'll take it to the dealership to fix it (under warranty) when I get the oil changed. I've owned this vehicle for three years now and have 26,000 miles on it. All maintenance done on this vehicle has ALL been done at a Hyundai dealership. All records reflect that.

    So, the dealership changes the oil but will not replace the button. Why? Not covered. Service tech says it is because of abuse. Really? The button goes up and down. That's it. The car is washed and cleaned at least twice a week. You can eat off the floor of this car. In fact, I get a cold call from the salespeople just about every time I take it in for an oil change that they want to buy the car back or if I'm interested in trading it in. Dealership will fix the button for $350. Ummmm, NO.

    So, I reach out to Hyundai Customer Care for assistance. Long story short, they referred me back to my local Hyundai dealership. I'm done. I have reached my limit. Hyundai's drivetrain may go a half million miles but doesn't mean squat if the vehicle falls apart around it. If Hyundai will not fix the simple things "under warranty", I refuse to take a chance on something major happening. I've owned numerous vehicles in my 46 years on this planet and have NEVER, EVER had such a problem with any auto manufacturer/dealership honoring their warranties.

    I traded the Sonata in on a Toyota Camry faster than the time it took to buy it. I know for a fact that Toyota will honor their workmanship and warranties. I was very disappointed in what Hyundai did. They tout their long warranties and customer service. But the warranty is only as good as the service backing it. I, nor my family will do business with Hyundai. I cannot in good conscience recommend Hyundai to anybody. Good luck to the next sucker who buys this car.

    Contract & TermsPunctuality & Speed

    Reviewed Oct. 12, 2021

    I received a promotional advertisement in the mail offering to pay off the remaining 7 payments on our 2013 Sonata lease if I lease a new Hyundai. We visited the dealership and signed a new lease agreement for a 2015 Sonata. The dealership did pay off the remaining 7 payments but now Hyundai finance is coming after me for breaking the lease early and owing the difference between ADJUSTED Lease Balance $18,347.30 less REALIZED value $13,500 leaving us a balance of $2794. We were never told about this balance until 10/8 and feel we are being defrauded by Hyundai corporate.

    I could have kept the car and paid out the lease $2100 but was lured into dealership with promise of paying off 2013 lease if we purchased a 2015 Hyundai which we did. So to recap, I was lured into dealership to give back care early, Dealership agrees to pay off lease $2100 which they did, now Hyundai corporate is trying to defraud me out of more money which is not right. We have leased a 2015 and 2018 Sonata after this supposed balance was owed.

    Be very wary of Hyundai and they will BAIT you in, promise to pay off lease, and will leave you holding a balance owed that you are unaware for years. They are telling me it is part of the lease agreement when you relinquish a lease early which is fine but that clause becomes NULL and VOID when the dealership agrees to pay off the remaining balance owed on that lease. I feel I was baited and defrauded by Hyundai Corporate. How many others I wonder who they did this to. By anything other than Hyundai unless you want to leave room for you to be defrauded after the fact. We would never have turned in a lease owing $2100 just to be defrauded out of $2700 after the fact. This is not right.

    Reviewed Sept. 17, 2021

    The engine of the car broke without any warning. It only had 130000. Apparently they have engine recalls 2011 Sonata but didn't want to help me. I'm very disappointed. Think about buying Hyundai. Never buying Hyundai again.

    Reviewed Aug. 5, 2021

    It won't start, stranded me in Tennessee. Left for dead on Tennessee and told to find own way home with 97 year old grandmother. No one will help me. I have begged and cried and pleaded. Does anyone know who can help me?

    Customer ServiceStaff

    Reviewed July 13, 2021

    Roadside service not honored. Engine failed. Had to purchase Roadside service. Reprogrammed motor and Justin of service stated 50 50 chance of motor failing again. I am driving an unsafe 2016 Hyundai Sonata. Justin at service said he would call me Monday July 12 because the big wings would be in the office. I called him and received voice mail. He has not called me back. I still have no resolution to Roadside service or unsafe car. Please help.

    Staff

    Reviewed Feb. 13, 2021

    Purchased a brand new 2013 Hyundai Sonata 2.0T with 13 miles on the odometer. At 4,000 miles, the oil light and check engine light illuminated. Took the car into the Hyundai dealership for its first oil & filter change. Service dept. said to keep an eye on the oil and check engine light as they could not duplicate the issue. At approx. 5,000 miles the lights came on again. I took the car to the Hyundai dealer and they kept it for 2 days. Upon picking the car up the service department said they could not duplicate the issue and the car is OK. At 8,000 miles the light issues re-appeared and I took the car in for an oil & filter service and left the car there for 2 days. The service dept. said they could not duplicate the issue and the car is OK. At approx. 12,000 miles the same light issues re-appeared and the dealer changed oil & filter and ran some tests. They assured me nothing was wrong.

    Winter set in and I could hear "clatter or ticking" from the engine compartment. Hyundai service said "it's normal because of winter." No, I had enough of this. I envisioned this car as being a continual headache and traded it for a new top of the line Honda Accord V-6 and have driven happily ever after. Last year, I get a postcard in the mail advising me of a class action lawsuit against Hyundai and I was eligible if I still own the car. Glad I got rid of the Hyundai and will never buy another.

    Reviewed Nov. 11, 2020

    MY Hyundai Sonata 2013 has Engine problem KM 119600 only, Hyundai Canada not taking any responsibility, I visited Hyundai Dealership more than five time. Sorry to say dealership not ready to fix the engine problem. I complained to the head office Hyundai Canada, No one taking any responsibility!! Please let me know how to complain? You will find problem after few years and Hyundai company will not take any responsibility. I spent 35000/- for purchasing this car. I am really disappointed!!!

    Reviewed Aug. 16, 2020

    I purchased a 2015 Hyundai Sonata with 10 miles on the odometer. It was a great car for 39,119 miles, then came the engine problems. I first noticed a metallic rattle coming from the engine at around 4000 RPM. I took it to the dealership. They noticed that the car was a quart and a half low on oil and found metal shavings on the dipstick...on a 39,000 mile car. They started an oil consumption test, and of course they tried to blow me off. Once getting the car back back from the dealer (RaySkillman Hyundai west in Indianapolis IN.) I found that they had overfill the oil by a quart and a half, the exact amount that it burned. I went back and let them have it, when I got home, I noticed that the oil was overfilled again.

    The car now has 51,125 miles and sometimes it’ll burn A quart of oil, sometimes it’ll burn a half a quart oil, sometimes it won’t burn any at all. What is going on with my car is NOT normal. Hyundai is doing nothing about it, they only care about your money. Grandma had a 2013 Elantra and the engine started knocking at 36,000 miles, the transmission went out at 57,000 miles, she’s had numerous suspension and electrical problems with that car. I will never ever ever buy a Hyundai.

    Loading more reviews...

    Hyundai Sonata Company Information

    Company Name:
    Hyundai Sonata
    Website:
    www.hyundaiusa.com