Honda Odyssey

This was not only dangerous because the car completely turned off as I was driving with my small children and infant in the car, but very costly at about $2,500 to fix both times. AAA tow truck guy said he sees this very often with Honda's. He knew exactly what was wrong before I was even told by Honda service. Honda said since it was over a year since the last time it happened (one month over a year) that it wasn't covered. I read many reviews that said this same issue happens with their Honda cars including Odyssey and Pilot as well as other seal oil leaks.

The car's downshift is also delayed so the whole transmission needs to be redone (Carmax employee said it could run $5,000 to fix). The dvd audio only plays the background sound or the movie being played and the rear doors stopped unlocking with the key and have difficulty opening. The car sensors also went crazy in the snow lighting up everywhere as it snowed outside. My sister and uncle's Ford cars have over 200,000 miles and are still safely running. In my opinion, if you want a safe reliable car, stay far away from Honda.

We called Honda Roadside who informed us that even though my minivan was only 1.5 years old, we were not covered because we were over the mileage of the initial warranty (*by a small amount) and they could, for a charge, send a tow truck but was unable to help us to a safe location. Luckily, a good samaritan helped us get safely off the main road and to a local hotel. The next day, we brought the minivan to a local Honda Service Center, who informed us that our transmission needed to be replaced. Honda was willing to replace the transmission but it would take about a week to get the part and complete the job. Which meant, we needed to rent a rental car to get us back to the hotel and then back to our home, 4 hours away. We went and rented another minivan from Enterprise.

We now have a hotel bill for two days, the car rental fee for a week, and when the minivan was finally done being fixed, we then had to take off a day of work to drive 8 hours (4 hours there and 4 hours back) plus tolls and gas, to exchange the rental and minivan. Fast forward, we finally get in touch (after a thousand times being transferred and promised a call back) to a Honda USA representative who informs me that they will NOT cover the rental because we are out of the initial warranty and the most she can do is give us a $300 voucher for Honda services. Are you kidding me? We are now out the cost of the rental (almost $700), the hotel fees, tolls, gas, and a day of pay at work? How can Honda even consider this being a fair offer?

We leased a 2021 Honda odyssey because we thought it was a safe, reliable, family friendly vehicle and not only does your transmission go on a new vehicle but you don't even cover the cost of the rental needed due to your faulty product? Honda USA just lost our business. We had all intentions of sticking with them with our next vehicle but as soon as this lease is done, we are done with Honda. Oh and let's not even talk about how I'm still waiting for a supervisor at West Babylon NY Honda to return our calls-months later or that I sent a certified letter directly to HONDA Corporate and did not even get a call or email back. Horrible experience! Will never recommend or use Honda again!

After numerous phone calls, I drove over to the dealership seeking out the service manager who took me to the lot behind the building where the back interior and bumper had totally been removed with some obvious patchwork done along the metal seams. The service manager informed me that the hatch gasket was on back order and as soon as it was arrived, they would re-install the parts that they had dismantled and I could take it with me. I politely asked, "And what about the third row? Will that be replaced?" I was informed that the manufacturer’s rep as well as his boss said that a new third row would NOT happen. The manager informed me that the third row had been sent to their detail shop to be cleaned and that was the best they could do.

When I looked at the bare space and all the rust stains, I knew that their unwillingness to replace the third row and the unknown extent of damage to the electrical components by water sitting in the well for 10 months was unacceptable. Long story short, I was completely disgusted with corporate Honda and their unwillingness to stand behind their warranty. I certainly did not want the van back in its rusty, water-logged condition. Fortunately, with a shortage of used cars, I was able get what I originally paid for the Honda Odyssey in a trade for 2021 vehicle - not a Honda. Very disappointed in Honda's workmanship and their inability to stand behind their warranty.

I bought my van in January, 2019. Come August, 2019 my screen went black one day while leaving work. My rear view camera did not work. It was time for an oil change, so I mentioned the screen to my husband and he mentioned it to the service writer. The tech said he fixed a recall and that should fix the screen. Emily (service writer) said they could not guarantee it was fixed and to bring it back in if we had any trouble. January 6, 2020, I took my Honda back because the screen went black again. They said some codes came back; they rewired it. Also, I was told it would be better to bring it in while the black screen was showing, so they could see it.

February 14, 2020, my Bluetooth cut out and nothing would work on the screen. It was frozen. I was on my way to work. Eventually, the screen went black and I drove straight to the dealership mentioned above. FINALLY, Doug and Jerry saw it. Doug plugged his phone in to make sure it wasn’t my phone. No, it was not my phone. I was told the van needed to be kept over the next few days by Emily. I had a few items I needed from my car, so I went to pick them up. The tech told me there was nothing wrong with my screen (infotainment system) and it worked fine.

I could not believe when I left there that Fletcher Honda could/would not help me. They gave me the Honda corporation phone number. I called, received a case number (**) and then waited on my call from my case manager. That is where Ceaser (case manager) comes in. He called me Monday and left a message to call him back. I called and left 4 messages per my husband and I over the next four days. Finally, on Thursday (today 2-20-2020) I heard back from him. He told me the problem could be my phone, but that he talked to the tech guy at Fletcher Honda and the issue is not on Honda’s side. This is contradictory to what the tech guy from Fletcher Honda told me on 2-14-2020. He said these issues with the infotainment system is a problem but there was no fix as of now.

There was much more to the conversation between Ceaser and I; however the point I want to make is:A. I received no help, and B. I was treated disrespectfully and not as a priority as a Honda customer by anyone representing Honda. I am wanting answers on how to fix my infotainment system. All I have asked for from anyone is to please help. Instead I’ve been demeaned, disrespected, and treated as a number not a person. Please help!!