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He took care of my van, after being stranded on the road. He was very informative and compassionate and took care of my van very quickly. No wonder he is a manager, Still needs a raise, wish there were more of him around. Kudos also to Jose the mechanic for taking time to explain the problem and for fixing the van in a timely manner. Got home safely, thank to both :)
I’d like to start my e-mail by saying, I’ve been a Honda customer since 2009. My favorite make of car has always been a Honda because of the value and elegance that Honda put into its vehicles. As my family grew, so did my Honda purchases. I traded in my CRV for the Pilot. After I paid my 2013 Pilot off I decided to buy a van. I kept my pilot and added the 2019 Odyssey van. There was never any question as to which make of van I would purchase. I went straight to the dealership (Fletcher Honda in Bentonville, AR) and bought it.
I bought my van in January, 2019. Come August, 2019 my screen went black one day while leaving work. My rear view camera did not work. It was time for an oil change, so I mentioned the screen to my husband and he mentioned it to the service writer. The tech said he fixed a recall and that should fix the screen. Emily (service writer) said they could not guarantee it was fixed and to bring it back in if we had any trouble. January 6, 2020, I took my Honda back because the screen went black again. They said some codes came back; they rewired it. Also, I was told it would be better to bring it in while the black screen was showing, so they could see it.
February 14, 2020, my Bluetooth cut out and nothing would work on the screen. It was frozen. I was on my way to work. Eventually, the screen went black and I drove straight to the dealership mentioned above. FINALLY, Doug and Jerry saw it. Doug plugged his phone in to make sure it wasn’t my phone. No, it was not my phone. I was told the van needed to be kept over the next few days by Emily. I had a few items I needed from my car, so I went to pick them up. The tech told me there was nothing wrong with my screen (infotainment system) and it worked fine.
I could not believe when I left there that Fletcher Honda could/would not help me. They gave me the Honda corporation phone number. I called, received a case number (**) and then waited on my call from my case manager. That is where Ceaser (case manager) comes in. He called me Monday and left a message to call him back. I called and left 4 messages per my husband and I over the next four days. Finally, on Thursday (today 2-20-2020) I heard back from him. He told me the problem could be my phone, but that he talked to the tech guy at Fletcher Honda and the issue is not on Honda’s side. This is contradictory to what the tech guy from Fletcher Honda told me on 2-14-2020. He said these issues with the infotainment system is a problem but there was no fix as of now.
There was much more to the conversation between Ceaser and I; however the point I want to make is:A. I received no help, and B. I was treated disrespectfully and not as a priority as a Honda customer by anyone representing Honda. I am wanting answers on how to fix my infotainment system. All I have asked for from anyone is to please help. Instead I’ve been demeaned, disrespected, and treated as a number not a person. Please help!!
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Have the vehicle for 6 years (2013). Other than tires and maintenance (brakes, oil), never needed any major repair. To this day everything works. Runs smoothly. I love how the seats fold down or come out when hauling furniture.
My 2016 has 34000 miles. It was been very reliable, easy handling but, the interior is very noisy when highway driving. Gets good mileage, never has needed a major repair. The seats have held up well and are very comfortable. My only complaint with them is that the passenger side cannot be pushed back for someone who is very tall. My son is 6 foot five and find it uncomfortable to drive in the passenger seat. But there is plenty of storage space. We take lots of trips with our two dogs.
I love the way the Odyssey handles. I bought this van new in 2011 and plan to drive it another 8 years! It drives just as well as it did when we drove it off the lot. No major issues. We are a tall family with a large dog and travel often. I cannot imagine doing it with any other vehicle.
I leased another Honda Odyssey after turning in my 2016 Honda Odyssey. I have had nothing but issues with my brand new mini van. Apparently I was explained by the regional manager which they had to get for me after so many trips to the Honda to please fix my car, that the transmission they put in these 2019 Odyssey are manufactured by someone else. They told me, "Sorry but that is just the sound and jerk the transmission does and there is nothing we can do with it." It sounds horrible, like the transmission is going to fall out between like second and third gear. I am more than disappointed and will never purchase another Honda Odyssey and have told everyone about my horrible experience with this vehicle!!! Make sure you test drive and hopefully you won’t get the problems I did with this van.
Car rides beautifully. Tons of safety features. Right lane change CAMERA is favorite. But excessive road noise on front passenger side. Sounds like window not shut tight. Other Hondas seem to have it too. Only other problem is that it pulls slightly to right sometimes and left sometimes but also will drive with no pull and stay straight hands free. Dealer said it was because road wasn't level. IDK.
I love my Odyssey. It came with navigation, back up camera, and dvd player which is perfect for the kids... However the dvd player has a drop down screen between the driver and passenger seats and causes a blind spot due to me not being able to see using my rear view mirror. I also had the car less than a year and have my check engine light on for 2 of the ignition coils. Kinda stinks it's not AWD. I haven't really driven it in the snow, nor do I have to since I stay at home with my kids.
We had huge disappointment with 2014 Honda Odyssey van when it hit 50K problem start occurring in the transmission, it took them lots of time to figure out the problem. We then exchanged it to Honda Odyssey 2016. Tires were worn out once it hit the 40K. Rooters start wiggling as we approached 35k even they changed them to a new ones as they said. Now they can't trust their brand. They suggested to be replaced with aftermarket. I am not buying Honda again.
We have owned 2 Honda Odysseys and loved them, but suddenly for no reason the paint on our white 2010 with 103k miles has begun to peel off in large 8 inch chunks down to the primer for no reason in 3 totally separate places (including under the hood). We were told by the dealer and verified with research that there have been paint peeling issues on several models for over 15 years, warranties have been extended, and cars re-painted. We were told by Honda America that we were on our own for this since it is 9 years old despite the fact that adhesion issues remain. Sadly, this will be our last Honda product and I discourage anyone from buying Honda or Acura, who admittedly has paint issues as well.
Honda Odyssey Company Information
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- Honda Odyssey
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