Honda Insight
Overall Satisfaction Rating
  • 5 stars
  • 4 stars
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  • 1 stars
Based on 184 ratings submitted in the last year

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    Honda Insight

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      58 Honda Insight Consumer Reviews

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      Page 1 Reviews 1 - 10
      Rated with 4 stars
      Verified Reviewer
      Original review: Sept. 9, 2019

      I noticed that I was putting what I believed to be excessive amounts of oil in my 2013 Honda Insight that I purchased 2 years prior. I did not know about the problem and I was reading that people were saying in reviews that Honda was saying 1000 miles a quart was normal. I did nothing but kept putting in oil. Over the course of 6 months There were other signs that this was not normal. In February/March my car just basically went into Limp mode. I was not too far from a garage so I coasted and drove no more than 5mph (which is all that my car would do). $800 dollars later they "fixed" the issue *Temporarily that is. They did not find any leaks or burning issues.

      That fix did not last. The car would still need oil in less than 3 weeks from the oil change and new spark plugs and complete cleanup. I searched online and found more oil consumption complaints but then I found that Honda put out a TSB Technical Service Bulletin extending the Warranty up to 8 years past the purchase date with no mile restriction. I was still reading that some Honda owners were having difficulty getting Honda to honor this. THIS IS NOT ONE OF THOSE REVIEWS.

      I went to Honda, told them about my oil consumption bringing up the TSB 16-101. They explained that I would need to do an oil consumption test before coverage. Not an issue. I hoped. Well I needed to drive 1000 miles and see if I lost more than a quart. I drove 700 miles and it took about a week to lose nearly all my oil. They said indeed my car was going to need the 16-101 O-ring replacement and any other part affected by this issue. COMPLETELY COVERED. They gave me a loaner for the 5 days they had my car and when I returned, they told me that I basically had a brand new engine. My car is great now and the car that I expect it to be.

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      4 people found this review helpful
      Rated with 3 stars
      Verified Reviewer
      Original review: Aug. 19, 2019

      I have owned 3 other Hondas in the last 20 years -- and all have been good to me. Now, at under 3000 miles (2820), my brand new Honda Insight 2019 model with the 1.5L gasoline ("Earth-Dreams" technology) engine has the smell/odor of gasoline on my oil dip stick, out of the oil crankcase! Having the 1.5 L gasoline engine (not the turbo), this engines design is mainly used to generate power to the two electric motors, and the battery. ** FYI -- there is NO transmission for this 2019 model! According to my oil dip stick, I measured the oil level at 1 mm to less than 2 mm above the oil dip stick max line. When I purchased this car new, I checked the oil dip stick, and it appeared to be "spot-on" the max line. So now what? **

      I have contacted the dealer (on a weekend) so must wait until tomorrow for the service dept. to be open, notified, and for good measure, I also notified the NTHSA too -- as I am not aware of any other 2019 Honda Insights being reported with gasoline dilution in the oil crankcase (all have the 1.5L gas engine). My car is covered under warranty (yeah), but this is still a shock to me! I have also noticed that keeping all my gas receipts, and having the touring model, it does get a lower gas mileage figure (heavier car), but it has also been getting a slow downward trend in mileage too!? Could there be a connection? Lastly, I dread winter coming as this will be where the "rubber meets the road" as winter/cold weather does indeed affect your gas mileage lower, and hopefully no other issues like heating the car, stalling, etc.

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      Rated with 1 star
      Verified Reviewer
      Original review: May 19, 2019

      2013 Honda Insight Engine Damage from Design Defect. I have a 2013 Honda Insight. Friday May 17, 2019, I was headed home to Seattle after attending graduate school here in VA the last two years. This past year my car has been using excessive oil, and although I took it to a local mechanic, who found no problems with it, he did recommend I continue to put oil in as needed, which I have been doing every couple of weeks. On Friday, an hour outside Chantilly, my car came to a complete stop on I-70, putting me in mortal danger. I was towed to Hagerstown Honda, who now have the vehicle. They determined that the engine was damaged when a spark plug melted and my two warranties have declined to cover it.

      Upon further research I discovered the class action suit against Honda for this very problem, which posited that "the vehicle contains a systematic design defect that enables oil to enter into the engine's combustion chamber. The alleged defect led to premature spark plug degradation and engine malfunction.” This is EXACTLY what happened to my car. EXACTLY. Honda extended the warranty to Insights as a result of the class action suit, which my car should qualify for, but they are claiming that the spark plug caused the damage. The evidence clearly does not support that assertion. I'm an evidenced based social scientist, and my research is pretty conclusive. Honda needs to cover the repairs to my car, or replace my car, so I can get home to Seattle to start my new job on May 31, 2019.

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      12 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Jan. 12, 2019

      I bought a new 2010 Honda Insight and had been having trouble resolving the issue which was that the alarm kept going off. Sometimes 10 or 20 times a night! I returned it to original dealer (Gillman Honda) in Schertz, Texas. They said there were four sensors and the driver side and the rear passenger sensor was defective. They wanted over $600 a piece to replace them. I laughed in their face. I had to pay them almost $100 for diagnostics! Kept going off so I took it to a Christian Bros automotive repair. Again had to pay almost $100 for diagnostics. THEY said there were five sensors and it was the rear hatchback door sensor that needed to be replaced. $532 was quoted. $400 for one Honda part!

      I waited for three days and Honda kept sending the wrong part. It was then I looked on blogs regarding Honda alarm systems! Many many people have had trouble and complaints regarding the alarm systems. There was NO WAY to disconnect it on newer models. So I called Honda USA. They said I had to get ANOTHER diagnosis from a certified Honda mechanic at a Honda dealer. I took it to Honda of San Marcus Texas. Another almost $100 to diagnose BUT THEY SAID IF I repaired the car there they would waive the diagnostic fee!

      Hold on to your seats! They said it was a completely different problem and felt it was the front hood door latch sensor. Now there were six sensors! Quoted about $350 to repair. I did nothing to cause this problem! Three different diagnosis from CERTIFIED HONDA MECHANICS! All assuring me this was the problem. All the complaints on blogs! I agreed to the repair and they told me to recontact Honda USA. I wrote a long letter explaining I have bought five Hondas over last 20 years. NEVER AGAIN.

      I got a call from a disinterested and arrogant customer service rep from California almost a month after the letter was written. It was like she was reading a script and told me the car was long out of warranty! Would not acknowledge any liability and would not let me speak to a supervisor. She was rude and arrogant until I told her I too was recording the conversation. She freaked. She said ONLY she was allowed to record! One-sided anyone? I said, "Ok I stopped recording."

      After maybe another 30 seconds after she told me they would not do anything she hung up on me! I am going to tell my story on every blog I can find regarding what appears to be a common thread for legitimate complaints! Deny, deny, deny! She said if I had an issue to talk to the dealer! Funny, the dealer said exactly the same thing and to call Honda USA! Circle jerk anyone! I will NEVER BUY ANOTHER HONDA PRODUCT! Disgusted in Texas.

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      15 people found this review helpful
      Rated with 3 stars
      Verified Reviewer
      Original review: June 28, 2018

      I purchased a second hand 2010 MK1 Honda Insight Japanese import??? I love the idea of hybrid, I have it since February 2018. I traveled a long distance to get it, I found the drive home exciting. I noticed as a 6 ft 5 male I was frequently stopping to stretch my legs which made a 4 hour drive home turn into a 6 hour drive home. My legs were sore for days after, so it's now quickly heading into July and so far I've been happy enough with the car. I read a lot of reviews about the Insight online, mostly about oil issues. I don't have that problem it seems, I've topped up once and had 3 quarter dip since.

      One thing I've noted is I'm missing an engine temp gauge, I feel like the cooling system isn't doing much lately since we're getting extremely hot weather. I've noticed the stop/start is annoying and not very responsive, it can jerk sometimes. My brakes are funny with the pedal depressing itself while braking, sometimes the brakes are hard next soft. I'm coming to a soft stop next I'm jamming on. I have noticed it loses power sometimes and it comes back. It can be sluggish at high speeds trying to overtake. I don't like pushing it too hard. I've replaced my front parking lights since the original bulbs were blown. I think the idea of not having a spare tire hilarious, although I love the size of the boot. The wing mirrors are electric and huge for a family wagon love it. At the end of the day I got this car on a whim, so far it's the best car I've owned in years.

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      12 people found this review helpful
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      Rated with 1 star
      Verified Reviewer
      Original review: Dec. 11, 2017

      We purchased a 2013 Honda Insight for fuel efficiency. After a time, the engine began to burn oil. We were going through a gallon of oil a month. We found that the oil rings were bad and others with this vehicle had issues as well. Eventually Honda contacted me and after I had to replace the engine due to the oil rings failing, they refused to pay. Note: Honda contacted me and stated there was an issue with the oil rings and they would reimburse for the repairs. My mechanic had even explained this to their claims department but the woman in-charge of the claim did not understand the issue. I asked to speak with a manager or someone in-charge of her and she refused.

      48 people found this review helpful
      Rated with 2 stars
      Verified Reviewer
      Original review: Dec. 5, 2017

      Not satisfied with my Honda Insight 2012. I have to add a quart of oil every 700-1000 miles. Also, in the middle of 2017, the car developed a rattling noise, as if muffler was hitting the body of the car. However, I tested the muffler by shaking it, and it does not cause it. I suspected drive shaft to be causing the rattle, as if you shake it in neutral gear, it produces metallic rattle. However, I replaced both driveshafts yesterday, and the rattle was still there. IT WAS NOT THE DRIVESHAFT. The other thing I noticed while replacing the driveshaft was that the passenger side stabilizer link was producing clanking sound when I was shaking it. Will be replacing it tomorrow. I hope this will fix the rattle.

      23 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Nov. 23, 2017

      I purchased a Honda Insight in 2014 for which no significant issues until March of 2017. At that point, the car displayed excessive oil consumption with an extended warranty deemed something the car would not qualify for (it was tested to use almost a quart of oil for 1500 miles, yet the quoted industry standard Honda referred to suggested that up to a quart of oil per 1000 miles acceptable. I would ask on what planet is that an acceptable standard). Further, in September 2017 the injectors leaked into cylinders first necessitating spark plug (total) replacement (first set of repairs) and then later irreparable damage due to scarred cylinders in October 2017 (second sequence of repairs with conclusion the car was not repairable against value).

      This consumer was then out over $2000 in repairs for what was a dead car. I had to trade it in to be able to acquire a new car and get to my job. Honda provided no support or compensation in this regard. Clearly, they are not accountable and dismissed my concerns with no intention to provide a reasonable response to a customer.

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      21 people found this review helpful
      Rated with 1 star
      Verified Reviewer Verified Buyer
      Original review: Nov. 20, 2017

      I also believe that there should be a class action lawsuit against Honda. I experienced the same issues as the other car owners with my 2013 Honda Insight. It almost uses as much oil as Gas and also you don't have an oil gauge, so you can't tell if you are low on oil. The engine could blow up without you knowing, since it loses so much oil. The whole purpose of buying a Hybrid car was to go Green and save Gas, instead it seems as it runs on oil which is even worse than gas. Also, the airbag scare and lack of power and constant issues with tires blowing up because the front shocks are too small for the car and therefore the ride is bumpy and front tires keep going out every 3 months. This car is a piece of junk.

      45 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Nov. 10, 2017

      I agree there should be a class action lawsuit against American Honda on this vehicle, as suggested by other consumers. My husband and I purchased a new 2013 Honda Insight from the Phillipsburg/Easton Honda Dealer in New Jersey. The car had excessive oil consumption almost from the very beginning. It required one quart of oil to be added every 2-3 weeks (at intervals of less than 1,000 miles per quart addition). We repeatedly brought the car for service and voiced our concerns in at least 5 occasions. Each time we were told by the people at this dealership that the oil consumption “was normal”. We have had many vehicles over the last twenty years, of different brands, and from our experience with them we knew it was not normal. A vehicle does not need one quart of oil every 3 weeks. Our complaints were ignored, our concerns dismissed.

      On January 25, 2017, while my husband was driving on highway I-78, the engine suddenly started losing power and within a few hundred feet completely stalled, not to start anymore. Luckily, there were no other vehicles behind, so the possibility of a serious roadway accident was spared. The car was towed to the dealer, it was discovered there that a cylinder exhaust valve had broken off, causing severe and irreparable damage to pistons and the cylinder head. The engine was rendered useless. American Honda rejected to cover any of the expenses arguing that the vehicle had an odometer reading of 100,354 miles, so it was just outside of the warranty period, never mind that we had reported in many occasions the excessive engine oil consumption. We were told to purchase a used engine, which cost us $4,689.51 out of our pocket in engine, parts and labor.

      After the repairs, and with the second engine installed, the car continued having excessive oil consumption. On August 24, 2017, less than 8 months from the time this second engine was installed, it also blew up, while driving on highway again. This time, we were informed by the Honda Dealer that there was an internal memo from American Honda, extending engine warranty to 8 years for Insight models 2012 and 2013. They gave us a brand new engine at this time, but we are still waiting for other parts to arrive. They did not contact their customers about the warranty extension on these vehicles, it might appear that they are just waiting for accidents and/or complaints to happen, and only then offer the warranty extension. I believe this is a big safety and warranty issue. I fear for my husband’s and other consumers’ safety.

      I have contacted American Honda several times, asked them about them honoring the warranty coverage, and to reimburse us for the $4,689.51 we paid for the first time engine replacement. This request of ours was rejected for without substantive arguments. Therefore, I would like to file a complaint, as this is a big safety issue, as to facilitate an investigation. I have found out online that there are many complaints such as ours, regarding the same excessive oil consumption. While American Honda failed to address this issue, engines for this model started failing at about the 100K mile mark, something that has happened to many Insight car owners. American Honda's dishonesty should be publicized so no other consumer would purchase these unsafe vehicles.

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      22 people found this review helpful
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      Honda Insight Company Information

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      Honda Insight
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