Greenway Auto Group Reviews

After conversation with the salesman and 4 hours waiting for nothing, the manager took me to his office, he didn't speak Spanish so the rest of the process was in English, I trusted the Hispanic salesman but everything he explained to me was verbally and never gave me a paper to see the numbers, so when the manager told me "sign here, here, ... and here" on the tablet I thought I was signing the same things the salesman told me. This manager added several amounts as the plate, the registration, a maintenance plan contract for three years, everything was included in the loan. Without my knowledge the manager had me sign the agreement with a third part for a car maintenance plan by leading me to believe it was already part of the price but he lied and also included it being financed as part of the loan.

At no point I was provided with a written draft or pre-contract on paper to read and review carefully before signing on the tablet. Even after I signed everything, the manager gave me just a USB drive; consequently, I was unable to read the documents even at the very end of the process. The process that day was extremely lengthy from 9:30 AM to 6:00 PM—and fraught with various obstacles.

These included the blocking of my debit card access due to five attempted transfers—each for $897.83—initiated by the manager at the time which wasn't justified, given that the down payment was $4,000; furthermore, this incident forced me to visit a bank branch in person escorted for an employee to withdraw the necessary cash. I consider the purchasing process at Greenway Hyundai Orlando was entirely lacked transparency, and I really regret this purchase every day. In addition, the salesperson told me that the first payment would be on May 30, but the financial company notified me the first payment was due on April 30 which affected severely my monthly budget.

I called them many times and never had a response. On April 10 I sent them a letter explaining my disagreement and claiming a refund of the downpayment and I wanted to return the car. Obviously they refused, instead they offered me a full refund of the maintenance plan with Power Protect and send the amount to the car lender, I accepted but they did nothing during a whole month until yesterday May 06. They just notified me that the refund will be processed in 6-8 weeks, meanwhile the lender continues applying interests to the whole amount.

On top of that, the same week after the purchase, the car insurance company notified me stating that the vehicle requires a tire rotation—since the last one was due on October 23, 2025; also the car started to make many strange noises and moves when driving, the break pedal make sounds when stopping and start to drive, the screen unexpectedly turns off and I can't see the rear camera when I drive in reverse which is a real risk to me and other people. The check engine light is "on" and I really start to feel unsafe driving this car. That means they sold me a car out of update maintenance, who knows what its real condition is.

Supposedly this dealership is a big serious company that sells certified cars, so how is possible that the car starts to fail in less than a month after purchased? For them this is an insignificant case but for me, a senior widow that survive paycheck to paycheck this is a nightmare, all because I had the bad luck with a dishonest manager. I'm looking for counseling and will try to escalate to other instances of the company, also TV and media should know what kind of bad practices company Greenway Hyundai Orlando do and people avoid them.