GMC Sierra Reviews

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About GMC Sierra

The GMC Sierra is a full-size, heavy-duty pickup truck. Read more General Motors reviews to learn about other models.


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GMC Sierra Reviews

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    PriceMaintenanceStaff

    Reviewed July 14, 2026

    I’m leaving a 1 star review because I couldn’t no reviews. I’ve been a GM customer for 20+ years and never had a problem with the vehicles until this buy. I bought a brand new 2021 Sierra which the paint started to peel right after the 36,000 miles. The truck has been garage kept with presently 39,000 miles. I took it to the dealership and they said nothing could be done due to being past the manufacturer warranty. I told them it’s been garage kept to see the miles I only drive it on the weekends it’s a manufacturers defect. They said sorry it’s been past the warranty. Nevertheless I contacted GM and told them the situation and they told me they would look into it. They did they told me to take it to the body shop for a repair estimate. They quoted 3,600.

    After a few days GM contacted me and said they could help me out with 600. I told them why if it’s a defect. They said sorry it’s been past the manufacturer warranty. I went to another 2 quotes with other Prestige dealerships and the quotes were 2,000. So to me Bert Ogden since they work with GM gave me a higher quote so the 600 that GM was going to help out with would disappear and still make more money with the work. I’m very disappointed with them.

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    Customer ServiceStaff

    Reviewed July 2, 2026

    I have tried to contact GMC to help settle a problem with the dealership over repairs over the last 30 days. You have to respond. They seem to hide from all contact.

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      Sales & MarketingPrice

      Reviewed June 22, 2026

      Two weeks ago marks the Third engine failure in 2021 GMC Sierras we own. They are well maintained. We have lost two engines 5.3 liter. One with 40,000 miles, one with 138,000 +/- a few hundred. Now a 6.2 liter, 2019, with 128,000 +/- a few hundred miles. The 40,000 mile was in warranty. The 138,000 mile engine was provided a $3500.00 Certificate for discount on a new truck. The 2019 model, nothing. The point is GM could assist repairs but it must be in their garage where you get ROBBED with cost of a rebuild! I would NOT BUY a GM Vehicle again! They know there is a problem with engine failures so SCREW THE CUSTOMER!

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      CoveragePricePunctuality & SpeedBilling

      Reviewed June 19, 2026

      There’s nothing ultimate about this truck except it’s a Duramax. $105,000 will get you a truck that is a downgrade from previous 2023 and older models. The 2023 and newer with the new infotainment system have the worst sounding factory audio I’ve ever heard in my life. It is absolutely horrendous.. It’s embarrassing that GMC would go this far backwards when compared to older models.

      They removed the features that were standard on older trucks like a 12 V accessory plug ((can’t even charge my battery jump pack in my truck) or navigation that was previouslyincluded with the vehicle and replaced it with paid subscriptions to Google.. Every time you get in your truck you’re prompted to allow Google to access all your contacts and then you are prompted with payment options to subscribe to Google and you cannot remove this from your vehicle. They even cheaped out on the Denali branded bed logo and use a generic GMC logo. I’ve had 10 Duramax and this is absolutely the worst truck I’ve ever had and I absolutely hate driving it, and I cannot stand even getting in it as the seats are bricks..

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      Customer ServiceMaintenance

      Reviewed May 5, 2026

      I purchased a 5.3 2010 GMC Sierra 1500 and after 125k miles, the engine blew. Now I have a 2019 5.3 Sierra X31 with 79K miles and the engine blew up and the dealership, plus other customers, have blasted GMC on their response, knowing full well the lifters in these trucks are crappy. 10K for a new engine and no guarantee it will last. You guys should fix this problem because you know full well it’s a defective engine. Never again will I buy another GMC!

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      Punctuality & Speed

      Reviewed March 17, 2026

      Been waiting 3 weeks for my now second DEF tank on my 2024 Sierra at4 with 3.0 diesel. No word when one will be shipped. I bought a new vehicle so that I could have something reliable. The only answer that I get is that there is a part shortage. There are 7 vehicles waiting at my dealership for the same issue.

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      Punctuality & SpeedMaintenanceTransparency

      Reviewed March 16, 2026

      Bought a 2025 Sierra and Yukon, both Denalis, on the same weekend. Engines made in USA and not recalled. Mechanically, both have been fabulous. Unfortunately, the entertainment/Navigation systems are unreliable. When working, they are great. But, the Sierra’s dash monitor was just replaced under warranty at 25,000 miles after locking up during an update. Within a week of installation, the radio was turned on, only to freeze both the radio and the Navigation. This is common between both vehicles. Often, the HUD navigation cues fail to show up, even though the cues show up on the dashboard and the video screen.

      The old entertainment center acted this way for a year, before it froze and was replaced. Dealer told me that the over-the-air updates are only for the radio. The Nav and computer updates require onsite updates at the dealer, although none have fixed the intermittent freezes or failure of the Nav cues to show on the HUD.

      Often, turning the truck on and off a few times resets the entertainment system. Invariably, requesting it be updated and “fixed” at the dealership, requires a several-hours wait, that accomplishes nothing but waste time. GMC needs a decent software engineering team to investigate and fix the entertainment center glitches.

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      Punctuality & SpeedRefunds & PayoutsStaff

      Reviewed Nov. 17, 2025

      I traded in my 2018 GMC Sierra, for a 2026 Sierra. The vehicle had less 94 miles on it at the time of purchase, not even two weeks later the backup camera failed. I was told the part needed to be replaced, it was in stock and they were able to get it (this happened on a Monday). The problem being I live remotely on an island with no GM dealership. I had a ferry ticket to go back home, Friday the same week my camera failed but was told that the part would arrive in two days. The part did not arrive until Friday, I missed my ferry. I have to spend money on a hotel and food for a week to wait for the next ferry. I will be missing work for the week and will lose out on pay. Another expense, pay for gas for the week unless I park and just walk everywhere for a week.

      I am very disappointed and regret my purchase already. I understand that parts fail, but this was a brand new vehicle. I also understand that I live remotely and it wouldn’t be a problem for most people. But I was told that since the vehicle was “operable” that GM most likely help out. If I was to go home without getting the camera fixed, I would have to turn around as soon as I got home and put my truck on the barge ($3,000) to Washington. I would then be out of a truck and $6,000. I don’t know if someone would pick it up or I would have to fly down and drive it to the dealership and get a hotel until it was complete. This is very frustrating as I purchased a 2026 vehicle, expecting to not have any issues for a long time.

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      Reviewed Oct. 18, 2025

      I bought a used beautiful 2019 GMC Sierra 1500 Elevation with 21K miles about 2 years ago. Unfortunately, I didn't notice the transmission kick in engine cold temperature, look it up and yes, they have a sensor temperature problem. Now I have lifters and camshaft at 58K miles. A problem that AFM system causes, just for GM parts $2,500 plus labor, I don't think I will ever own a GMC again, already have too many major problems.

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      Customer ServicePunctuality & SpeedRefunds & PayoutsMaintenanceStaffTimeliness

      Reviewed Aug. 12, 2025

      Bought a brand new 2024 3500 Denali, the truck has been breaking down every 3 months since. The most recent breakdowns were in Texas and Colorado. Truck broke down in the Dallas area, transmission completely failed, could not get to Vegas with my haul. Went to 5 dealerships in the area, some were closed on Saturday, some were open with one guy behind the service desk doing nothing. I was told that no technicians were on site and that they will re open only Tuesday. No dealership was able to provide me a courtesy vehicle as well. I still haven got any refund and compensation for that major break down (travel expenses, heavy truck rentals…).

      I picked up the truck in Texas, the very next day the transmission was acting out again but I was able to make it to Las Vegas. Stopped by my dealership regarding the issue, was told that the truck needed to be driven for a month so the transmission could synchronized with some modules and sensors. After a month I went to Colorado, transmission failed again and the top of it, there is a also a big leak underneath the engine, the master cylinder leaks as well… The truck is just falling apart. Took the truck to the nearest dealership in Denver, was told they will look at it in 7 days…. Then a few days later got a phone call from them to tell me that they won’t look at the truck for weekS… Unbelievable!

      I called the GMC customer service and got the truck towed to another dealership that was supposed to look at the truck on Monday…. Then same BS, got a phone call about three weeks ago to letting me know that they will only look at the truck on the 8th…. Haven’t heard from the dealer since so I called today to check in on the repairs…. The Dealership can’t find my truck!!! They never had it! The truck is nowhere to be found, called multiple dealerships, GMC towing assistance, GMC customer service… Nobody has answers and they just don’t care.

      I am still trying to get compensation for the breakdown in Texas, trying to get compensation for the breakdown in Colorado, trying to get my truck repurchased and now trying to locate my truck… It’s just been a nightmare. My case manager Allie is incompetent, she sounds like she is 12 and just apologized on the phone in repeat mode, I think she is AI! GMC is supposed to be the top of the top…. Well it’s not! It’s time to lawyer up.

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      GMC Sierra Company Information

      Company Name:
      GMC Sierra
      Website:
      www.gmc.com