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Ford Mustang
Ford Mustang
Overall Satisfaction Rating
1.94/5
  • 5 stars
    11
  • 4 stars
    3
  • 3 stars
    1
  • 2 stars
    22
  • 1 stars
    45
Based on 82 reviews that contain star ratingsSHOW RATING DISTRIBUTION

Ford Mustang

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The Ford Mustang is an iconic American sports car that first debuted in 1964. Read more Ford reviews to learn about other models.


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101 Ford Mustang Consumer Reviews and Complaints

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Verified Reviewer
Original review: June 19, 2018

The 2017 Ford Mustang GT 5.0 is a sporty car that is fun to drive and I have a great experience thus far. It looks good, sounds nice and I love the classic bright blue color. I also like that it's a 5.0. However, maybe they could improve a backseat that's more suitable for children's booster and car seats to fit in.

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Verified Reviewer
Original review: June 17, 2018

We were living in PGH, PA but we did not buy the Ford Mustang until we moved here to Burlingame California. Also we have four kids. While they were growing up we had a family car, for our vacations and work. We waited a long time to buy this type of car. We read the facts online and had a test drive. My husband went alone. I told him I will like it no matter the color. My husband came back to get me to go to the Ford dealership to sign some papers. He was so proud that he could finally have the car he really wanted! It hugs the curve like a magnet. Gas mileage is very good, Has a great get up and go. Controls well. The right color, it seats comfortably. We bought it new, and we are very happy. I like all the safety gadgets and we love it!

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Verified Reviewer
Original review: June 16, 2018

It was love at first sight, despite being rear wheel drive. I was a little hesitant about purchasing a performance car until I researched the crash test and safety reviews. It is a great car. It is very reliable and fun to drive. It is comfortable for long drives. Little kids will yell from the sidewalk saying that they like my car. However, it would be nice if the passenger seat could be raised slightly. Auto on headlights would be nice and I wish that the seatbelts were more adjustable. They sometimes ride high across passengers.

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Verified Reviewer
Original review: June 15, 2018

I have always loved the Mustang. It belonged to my father and was his favorite. He enjoyed driving it and all the times he drove it to and from work, about an hour each way. The car is fast, drives very nicely. I was able to purchase his car when he passed away. I also enjoy driving it every day to work and it makes me feel like he is still with us. But it does drink a bit of gas and if it were more fuel efficient that would probably be a good idea.

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Verified Reviewer
Original review: June 14, 2018

Amazing. It is fast enough, sporty and good looking, and it has a nice color, which is black and I like black on cars. It's just a good car and I like it a lot. It is smooth as well. I like sports cars because that's my style. But I would like that the car doesn't look suspicious because police always pull over sports cars for no reason sometimes. Like even if you go 1 mph over the speed limit. Other than that, sports cars are better than any other car in my opinion. Some people may disagree but they are wild.

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Verified Reviewer
Original review: June 13, 2018

My 1994 Mustang was of sentimental value because it came from my grandparents as a gift as they had previously owned it. However, I had nothing but problems with this vehicle towards the end of owning it. I just didn't like the color and all the mechanical problems I had with it after I got into an accident. But, it really wasn't too bad of a car. It was my first car so I was just learning everything. I wish I would have taken better care of it.

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Verified Reviewer
Original review: June 12, 2018

The 2002 Mustang is a very nice little car and runs like a top. It is bright red, very stylish, fast and looks great. I like the style on this automobile and that it's a Mustang. Good old fashioned American style, and American muscle. It is well maintained by the previous owner. It had a great service record and had great owners. However, it's a fuel guzzler. Maybe if they had a fourth gear it would do better on the gas. The fuel consumption sucks but all in all it's a great car.

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Verified Reviewer
Original review: June 11, 2018

The reason for the review is because my V8 engine on my 2016 Mustang needs to be changed at 12000 miles. The Coyote engine consumed 5L of oil in 6000 miles. I could not be more disappointed with the vehicle.

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Verified Reviewer
Original review: May 14, 2018

My father bought his first FORD in 1954. He then had all Ford and Mercury cars for the rest of his life until he died in 1997. He followed that 1954 Ford with a 1959 Ford which became my first car when I became old enough to drive. All my life, I have had all Ford and Mercury cars. Presently, my family has a 2006 Mustang convertible and a 2014 Escape. On 04-10-2018, I put my Mustang in for state inspection at a local Ford dealership. Unfortunately, it failed due to some rusting of support members which are only found on the convertible cars.

The dealership had to order the parts from the factory but required me to pay for both parts and labor first. I cooperated. I have been waiting now for 5 weeks and the parts are still not here. The old inspection sticker has since expired and I cannot legally drive this car. I have requested a loaner car but both the dealership and Ford have denied this request. I have given blind faith loyalty to Ford and its dealerships. Unfortunately, FORD motor company is no longer the company that used to stand by both its products and customers. My next car will be manufactured elsewhere.

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Verified Reviewer
Original review: May 2, 2018

The Ford Mustang is the most satisfactory vehicle I have ever driven. A bit difficult to enter or exit for an almost 80 year old, but a real hoot to drive; I've had the car for almost two years.

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Verified Reviewer
Original review: April 29, 2018

This is my third Mustang and I cannot say how I love them. This is my first black one and I keep it so nice but this one the clear coat is coming off in the back. I am so so disappointed.

3 people found this review helpful
Verified Reviewer
Original review: April 18, 2018

My Mustang is extremely comfortable with great ease of driving. It has high comfort level with placement of all controls and buttons, great gas mileage and display of needed info.

3 people found this review helpful
Verified Reviewer
Original review: March 30, 2018

Bought a 2017 Mustang GT and paid 45 thousand cash and after a year and 19000 miles having problems one after another. Three engine light p0308 misfires no. 8 cylinder. First they replaced spark plug then ignition coil then intake manifold. Then car starts to vibrate more upon acceleration. They tell me my tires need to be replaced yet they replace my air condition compressor and vibration goes away with traction control turned off. Tires didn’t need to be replaced. When brought to be serviced mileage in was the same as mileage when I picked up the car so they obviously didn’t test drive to see what the problem was and wrote it up as saying I told them not to repair the issue because I refused to have them replace my good front tires for which they said was the cause of the vibration.

Funny how the tires don’t vibrate when I turn off the traction control. The Ford dealer of Redlands ca. Still hasn’t fixed the problem because they insist it’s the tires. I have missed 4 days of work because I thought I was going to be more reliable to get to work by purchasing a brand new Ford Mustang and apparently I made a big mistake believing Ford could make a reliable product. Researching the internet shows that Ford doesn’t care at all about the customers that buy their crappy cars as well as how crooked the maker and the dealerships that sell Ford products. I will never buy another Ford product and I will warn others who think about buy Ford. I use to be a dedicated Ford owner and enthusiast but not anymore. To the public I WARN EVERYONE. DON'T BUY FORD PRODUCTS. If you do I promise you will end up regretting it!???

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13 people found this review helpful
Verified Reviewer
Original review: March 30, 2018

I’ve just bought Mustang Ecoboost 2018 with special order. It has only 400 miles on it and there is annoying noise from front driver side. It sounds like a air flow/ leakage but since I am not a mechanic I cannot say that it is not something more serious. I took the car to FORD FAIRWAY GREENVILLE, SC since it is under warranty at the moment to fix it. Car stayed there all day. Feedback was this noise is characteristic for these cars!!! It is brand new car!!! I have driven different Mustang before buying this car at another dealer and that car had no noise like that at all! They tried to create some excuses that they contacted Ford engineer...bla...bla...bla. They even did not tape or try to make more diagnosis on the car at all.

Oh, also between sentences the service representative was always insisting me to take my car to the dealer where I purchased my car! Hey, I bought it from FORD and it is under WARRANTY. You have to act like a responsible dealer and solve my issue even though I did not buy this car from your dealer! After that I reach out to Ford Service Facebook account and explain my problem to them as well. They escalated it to service manager again in the same dealer and representative called me back. The answer was straight again that they cannot fix my problem and they again insisted me to take my car to the dealer where I bought the car. That dealer is more than 1 hour away. To be honest I am really regretful for not buying Camaro. I was between Camaro and Mustang but made the wrong choice.

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10 people found this review helpful
Verified Reviewer
Original review: March 24, 2018

Purchased my 2018 Mustang GT in December and the LCD Panel went out first week in February. Was told part was on backorder and that it would not be available until April. Was given Ford Edge loaner and was really unhappy about that given I purchased a slick Mustang GT for a reason. I have escalated this issue to Ford Exec Offices and they are yet to respond. Just want all to be aware of this issue!

10 people found this review helpful
Verified Reviewer
Original review: March 20, 2018

I have been looking for a locking gas cap or locking gas cover door for my 2015 Ford Mustang EcoBoost, including the local Ford dealership and aftermarkets. I have not been able to find any caps or doors. It has been almost three years since this car was made. WHAT IS THE PROBLEM?

6 people found this review helpful
Verified Reviewer
Original review: Jan. 23, 2018

We purchased our new Mustang from Hastings Ford in Greenville, NC in Nov 2017 for my Wifes Birthday. This was our fourth Mustang and we really loved the Mustang until this purchase. On Dec 13th 2017 my Wife was driving in a 20 MPH zone and made a right turn at almost a stop and the accelerator suddenly sped up on its own which caused her to go up on the curb and hit a building. The car stopped and she put it in reverse and it did it again. She finally turned the car off. We had it towed to the body shop, we checked the car mat and it did not cause the problem. The body shop took it to a local Ford dealer and they checked the computer and stated that there were no codes listed. We researched and it states that if the throttle body fails that there would be no code sent.

We contacted the dealer Hastings Ford and their comment was that no recalls were on the vehicle and that was their response. We called Ford and their response was that they hope it would not happen again. We had the car damage fixed. Over $10,000.00 for the repairs for a car that had 497 miles on it. Now we have a new car that may kill us one day but as Ford stated they hope it doesn't happen again.

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22 people found this review helpful
Verified Reviewer
Original review: Dec. 1, 2017

2016 Mustang GT Premium currently has 40,000 miles. 1st Issue - At around 15,000 miles the stereo head unit started glitching and skipping music while connected to my son's iPhone or my iPhone either by Bluetooth or cable. My son brought it into the Santa Cruz, CA Ford dealer 4 times where they updated the software a few times and changed the entire head unit, still with no resolution.

2nd Issue - The car has a parasitic draw on the battery where my son has been stranded a few times and had to call AAA to get a jump start. He brought it in for repair at Santa Cruz, CA Ford dealer prior to the 30K warranty ending and apparently they couldn't find it. Now that we have 40,000 miles, they surprisingly found the draw. Turns out the seat heating/cooling module burned up and fused the connectors together. Ford quoted $800 to fix even though we brought it in prior to the warranty ending.

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16 people found this review helpful
Verified Reviewer
Original review: Nov. 28, 2017

2015 Ford Mustang V6 - A/C evap coil is broken, AGAIN! 1st one replaced at 19k, under warranty. Second one replaced at 40k, not under warranty. (The part # is 19850.*, where * is the version. My first replacement was version W, My second replacement is version Y. They started on version A.). Thanks a lot Ford.

9 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Oct. 26, 2017

The evaporator cores of Ford Mustangs are defective. The company knows about it, but is definitely not warning consumers. While my Mustang Ecoboost is a 2016, it appears that this defect is hitting 2015-2017 models. My evaporator core started leaking shortly after my warranty expired - around the 37,000/2.5 year mark. I am now on the hook for $1.7K. Replacing the evaporator core requires tearing into the dash and putting it back together... a full day's work for 2 technicians. I was told by my dealership that they have seen many Ford cars and trucks with this problem. They knew right away what was going on... and of course never mentioned it to me during my routine service appointments. But, I digress.

Upon recommendation from my dealership, I contacted Ford's Customer Relations program and spoke to someone who was clearly not located in the United States. They opened a case to review my request for some kind of consideration for compensation since the evaporator is a defective part prevalent in the fleet and since the part most likely started leaking while still under warranty. I received a response that indicated that they closed my account without further consideration because my dealership didn't respond to their request for information. My dealership suggests they never received a request for information and confirmed that the regional Ford Customer Service rep had never been involved in my case review.

So, in summary: 1) the evaporator cores in (at least) the 2015-2017 Ford Mustangs is defective. They will start leaking slightly before 36,000 miles or slightly after that point in most cases. Recommendation-get yours checked out prior to the expiration of your warranty. 2) the Ford Customer Care case system is a do-loop. If you get a negative response to your request, call them and have them tell you why your request was denied. In my case, I have documented that Ford Motor Company customer care communication system is inadequate to transfer necessary decision-making information between Ford and dealership (best case) and/or Ford or my dealership are just lying. Make sure to document everything related to your a/c operation. Additional concern: My evaporator core is going to be replaced with another evaporator core... which is also probably not going to last very long.

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13 people found this review helpful
Verified Reviewer
Original review: Aug. 12, 2017

I was extremely excited when I purchased my 2015 model Mustang as a birthday present to myself on June 19th, 2015 because this was my first "NEW" vehicle purchase. Here I am on a HOT SUMMER LOUISIANA DAY WITHOUT AIR CONDITIONING! I was told that the car basic warranty expired, so there's nothing that they can do about it, and I'm extremely dissatisfied! I should not have to pay to get a 2015 model vehicle air conditioning repaired! This is absolutely too early for drastic maintenance as such!

I've purchased used vehicles having almost 100K miles, over six years old and NEVER had to replaced the air conditioning! To make matters worse the service manager told me that the defect has affected more consumers, but because my air conditioning didn't break before 30K miles, I have to pay for Ford's defective part and can rent a loaner vehicle for $30.00 a day. Are you kidding me?!? This is my only source of transportation, I'm a single mother, still making $497.00 payments on a two year old model vehicle without air conditioning! It seems as if they need to do a better job protecting consumers. I was sold a lemon; this by far was a ripoff!

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31 people found this review helpful
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Verified Reviewer
Original review: July 25, 2017

I love this car. I bought it last year and currently has 22k miles. It has that many miles on it because my daughter and I took a four thousand mile cross country trip on Route 66 to California. It did amazing on the drive through the deserts of New Mexico, Arizona and the Mojave in California and the mountains in Utah and Colorado. We were even in the mountains in Yosemite. Never had a single problem and still love my car.

10 people found this review helpful
Original review: July 14, 2017

Ok here is my beef for the Ford Mustangs. Back in 2015 I had a Fiesta. I took it in for a oil change. Before I left a salesman had pressured me into buying a 2016 V6 Mustang. Beautiful car to say the least but a piece of ** mechanically. Here is my story. Not too long after buying the car it left me stranded on the side of the road at night all alone and scared to death. I had to have it towed into the Ford dealership. They said it was the electronic throttle body, fixed it, but I notice the AC kept surging in and out and every time it was on it would pull down the performance of the car really bad. Finally they had to replace the fan motor. Then the thing would vibrate the whole dash board and sound horrible, so just this week the car once again stranded me but this time it cut off with me in incoming traffic and almost got me in a bad wreck.

They once again fixed it and it seemed to be doing fine, but like so many others on this board, I do not feel it's fair to pay so much money for a car to have it fail on you so much. This car is a piece of crap car. Beautiful as it may look it's not a good car. I can only imagine having my grandbaby in the back seat and this thing stalls out on me and a car or truck hits me on the passenger side and harms my baby or myself. It's terrifying to think of, so I traded the piece of ** and we will see how this new one does. Still love Mustangs and always will, but some of them suck.

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28 people found this review helpful
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Verified Reviewer Verified Buyer
Original review: July 7, 2017

Got a 2017 Mustang GT - 4months ago. 3 weeks ago and 520 miles the car won't start. (Thank goodness for the place in the cup holder where you place the key and start that way.) Now our 4th trip to shop. The key fob still doesn't work, no backup camera, no radio. Told the battery amps. were low. Told problem was fixed. Drove home 13 miles same problem - going back to the shop on Monday-- Never again.

30 people found this review helpful
Verified Reviewer
Original review: June 29, 2017

I am the unhappy owner of a 2010 Ford Mustang. Five weeks ago my car started cutting out/dying with no indicators or service lights sometimes while stopped and other while driving. It has currently been sitting at Plantation Ford for the last ten days. Prior to that it was in/out 4 times for the same issue. They have replaced parts. Released the car to me only to have the same issue the same day or a few days later. They have replaced the O2 Sensor, then another trip was the ERP value, which turned out to be defective. It was replaced all of this at my expense. Along with no vehicle and having to Uber to/from work. Finally, after it was determined the part was defective. It was replaced then they realize it was the PCM that was bad all along Then they agreed to put me in a rental. A few days into the rental, I was sent a text message to return the rental and pick up my car. Because the part was on backorder and wouldn't be available until August.

I called Garry, my Service Rep. and asked if they could guarantee the car wouldn't do the same thing. Answer, "NO." I asked to speak to the Service Mgr. Mark. Asked him if he could put his wife or child back on the road in this car. Never got an answer, but got a text me to stay in rental. He would see what he could do about getting the part expedited. Bring us to yesterday when I got a call to return the rental once again because their bottom line couldn't cover the rental and Corporate wouldn't assist because the age of the car. WHAT! If it is covered under Manufacturers Warranty and the car isn't safe to drive then you should provide a rental. I've reached out to Corporate and have gotten nowhere.

My take away from this Ford doesn't stand behind their cars. The bottom line is more important than consumer lives. Don't buy a #Ford #fordsucks #greed #fordmotorcompany #fordmustang #motorcity #plantationford. Ford should be ashamed of how they are running their business. Money over safety!

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16 people found this review helpful
Verified Reviewer
Original review: June 21, 2017

In December of 2011, my wife realized a life-long dream: ownership of a Ford Mustang. At the ripe old age of 57, I purchased our first (and only) brand-new vehicle - a base model V6 Mustang. This being our only brand-new vehicle ever, I was looking forward to years of reliable driving but purchased the extended service contract anyway for peace of mind. Probably the smartest thing I ever did in my life. We babied that car. Kept it garaged, polished and very well maintained. Used only premium fuel. Exceeded all the maintenance schedules/requirements. Minor issues were taken care of immediately. Drove it modestly. I'm too old to race around like a lunatic abusing the drivetrain.

Then the horror show begins. In May of 2017, the vehicle has just 28,000 miles on the odometer. We just had the oil changed, and there is a 'ticking' noise coming from under the hood. On May 17 (2 days after the oil change) we bring it in to Arrow Ford and the response is: "sounds like the compressor bearing". Oh, and btw, the belt needs replacement. A few days in the dealership for the repair. The "repair" is completed. We start to drive home and hear that same 'ticking' noise coming from under the hood. Only it's now louder and more noticeable!!!

Back to the dealership. Several days of going back and forth with the service manager, their 'senior mechanic' and the extended warranty company. Arrow Ford replaced the compressor bearing, the compressor, and "fixed the transmission". What? We were never notified of a transmission issue/fix. Further conversations with all the parties involved and the engine was torn down because it is "probably a thrust bearing". Arrow Ford has now had our Mustang for over a month, with the engine torn down for crankshaft/bearing replacement. The warranty company inspector did remark, "I've seen this before. It's an issue with this engine." (paraphrased)

On June 19, we are told that the reason for the failure is a design/engineering fault. Allegedly, the pulley belt was placing too much sideways tension on the crankshaft pulley - which destroyed the bearings. The belt is a "stretch" version, without an idler/tensioner pulley. The engine will be replaced with one that was scavenged from a wrecked Mustang. On a vehicle with only 28,000 miles on the odometer??? Seriously? IF we ever get this car back from the service department, we will now own a "Quality is Job 1" Ford Mustang with just 28,000 miles and an engine from a wreck that I will never be able to trust because it has the same design/engineering defect and an unspecified number of miles already on the engine. Will this 'replacement engine' fail within the year? Obviously, I'm not happy with Ford's "solution" for an issue that caused by a design fault. We'll be shopping for a non-Ford vehicle in the very near future.

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27 people found this review helpful
Verified Reviewer Verified Buyer
Original review: June 14, 2017

I bought a 2015 EcoBoost Mustang Convertible - 50-year limited edition package. I special ordered my car. Waited an extra month for it, my car has been in the shop 5 times and it's not even 2 years old to me yet. So, the problem is the passenger seat belt doesn't retract and gets stuck in the door jam, last year when I brought it to their attention they changed the seat belt that worked for a month. It's now back in the shop and they say there is nothing wrong with it, just take it out of the feeder and that should stop the problem. There is also the problem that the seat belt comes across my neck and not my chest, I'm 5'3, my sister and spouse are 5'8 and they both have the same problem. I believe the problem is the feeder is too high on the seat but I'm not an engineer and Ford told me there has been no other complaints regarding the seat belt.

So, now here's the thing. If I get into an accident while the seat belt is in the feeder is there a possibility that the seat belt would cut my neck open or worse cut my head off and if I took it out of the feeder will the seat belt still work properly and save me from going through the windshield. I spoke with Ford's Corporate office today and they said do not take it out of the feeder and they are working diligently to fix this issue. But wait the dealership said there is nothing wrong with the seat belts. My question to the community is - Does or has anyone else had a problem with the seat belts in their car?

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17 people found this review helpful
Original review: June 14, 2017

I bought my car in May 2016, and I was very happy with it, but short after the issues began. The radio has some kind glitch that you have no access of any function of the radio's panel. Again, only once I managed to bring the car to dealer when the problem was active, and they just hard reset the unit. The problem seemed to be fixed at that time, but couple days later it happened again. Since then I could never take the car to dealer and reciprocate the problem, so they say "nothing is wrong with it". Again, until today I still have the same issue with the unit. Now, the car has been in service 6 times and only has 16000 miles on it. Now to add to all this nonsense, the trunk lid was touching the passenger taillight and scratching the trunk's inside lid. I brought the car to dealership around August 2016 to be fixed. Now, June 2017 it is doing the exactly same thing. So, I guess wasn't really fixed.

I love the way the car looks, but the quality of the car is horrible. The inside is gorgeous, but again no quality. I feel really angry when I look back, and I see that I spent 27 thousand dollar and change in a car that wasn't worth 10 thousand. Now the quicker in all this is, Ford doesn't allowed loaner anymore on warranty issues, so if you have any problem with your brand new car the customer needs to pay for his rental car, or that owner will be on his feet on the way home.

Please, they should be giving us plenty of apologies, and also making sure that we were taken care, since they sold us a faulty car. I am very disappointed, and I am sure this was my last Ford vehicle. I do tell all my friends, and their friends, and anyone that ask about my car the disappointment it becomes to me. Even though it hurts my ego saying that, but I just don't want to see anyone else be in my position.

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19 people found this review helpful
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Verified Reviewer
Original review: June 2, 2017

We purchased a 2017 Ford Mustang GT with cloth interior on 4/7/2017 from Planet Ford in Spring TX. Since day 1 I could smell fumes that would make my eyes burn, and my husband started getting headaches that wouldn't stop, felt lethargic, always tired and couldn't concentrate. We brought the car to the dealership where we purchased it and it is still there over a week later. They can smell it also. In fact 1 of the service advisors said it was so bad he could taste it. We have contacted Ford Corporate and have been contacted by the Regional Manager. Hopefully the dealership agrees to take care of this situation. My husband has no more symptoms since he has been driving a rental car. If you are experiencing the same thing, please contact Ford Corporate, these chemicals being used in the interior of these cars are dangerous and life threatening.

31 people found this review helpful
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Verified Reviewer
Original review: May 24, 2017

My 2015 Ford Mustang has broken AC in just 1.5 years. Thank God it still has warranty. Fix it and sell trade off is the only option. Their service ever since we bought the car has been very rude. Their salesperson calls me to extend warranty and says I have only one time offer to extend warranty and I say, "I have to consult with my husband." He says, "You can after you have paid activation charges and there will be 30 days to consult while underwriting occurs and if you choose otherwise we will refund." I said, "Not possible without consulting." He hangs on me. They call me and hang on me.

23 people found this review helpful

Ford Mustang Company Information

Company Name:
Ford Mustang
Website:
www.ford.com

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