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Reviewed Feb. 21, 2008
I received a recall notice from Ford back in August 2007 for the defect involving the cruise control switch. After many months of protracted discussions, even involving the PA State Attorney General's office I was called by the local Ford dealer this Tuesday, February 18, 2008, and told they finally had the parts. I made an appointment and went in early Wednesday morning. They replaced the switch on the brake master cylinder and added a fused link into the connecting harness. When I arrived back home I took a look at what had been done and noticed what appeared to be fluid appearing around the crimp of the switch. The next morning, Thursday February 21, 2008, I drove the truck to the diner for breakfast. At the diner I opened the hood and again checked the switch. It was wet. I drove across the street to the dealer and had him look at the switch. He took a tissue and wiped around the crimp and it was indeed wet with brake fluid. The dealer then took my truck inside and replaced the replacement switch. This does not give me a secure feeling knowing the new switch immediately leaked. Something needs to be done about this problem. This has gone on far too long without a satisfactory solution. How can I trust this?
Is it economic damage to lose the use of your Cruise Control for 6 months while Ford drags it's feet? Is it economic damage to lose peace of mind about something as simple as parking your vehicle in your garage without worrying that a switch that shouldn't have power to it when the ignition is off could suddenly cause a fire? I don't know the answer.
Reviewed Feb. 21, 2008
RE: 1999 Ford Ranger speed control recall #54330. I recieved a recall notice Fall of '07. Took my truck in before Thanksgiving. Ford didn't have the recall part so they disconnected the speed control; said they'd have the part in a month and to come back then. Called just before Christmas, told part not in, call back Jan. Called early Jan., told part not in, call back Feb. Called mid-Feb., told part not in, call back March. No speed control 3+ months @#*%!
Meanwhile I have no speed control since last Fall. I live in a big state, lots of long distance driving. Big hassel! Is there any way to light a fire under Ford? I'm tired of the stonewalling!!
Reviewed Feb. 20, 2008
Rear springs and strutts failure. And front needs strutts. Contacted Ford Customer Service (an oxymoron), but said no known issues or recalls. They said nothing they can do at this time.
Reviewed Feb. 11, 2008
I bought a used a 1995 Ford Bronco but in less than a month it went up in flames. I called Ford because there was a safety recall of some switch (vehicle speed sensor) that can cause a fire. I called FORD and they have no record if the recall was incorporated or not.
Reviewed Feb. 9, 2008
On Feb 3, 2008 my wife was backing our 2002 Ford Taurus out of the driveway when she heard a loud bang-type noise. She got out of the car and found a chunk of a coil spring laying on the driveway. On Feb 4, 2008 I brought the car to Apple Valley Ford for repair. They replaced both rear coil springs as they were BOTH broken. ($370) I knew the Ford Taurus's were having major problems with coil springs, but the recall ended with the 2001 year model, mine was a 2002. My car was also out of warranty. I asked for some assistance with paying for this repair because of the known problems associated with coil springs. The dealer said they could do nothing and instructed me to call region. I called region and they promptly told me that they would do nothing either. Needless to say, I will NEVER own another Ford product. I followed up with an email to Ford motor company asking for the address to the Ford president; here is a portion of that reply, Our President and Chief Executive Officer, Mr. Alan Mulally is not available to receive direct phone, e-mail or mail contacts from customers. Really nice to know that the privilaged few with the golden parachutes don't have time to deal with the lowly suckers like me that purchase inferior Ford products.
Reviewed Feb. 9, 2008
On Feb 7 2008, my 1994 Ford Explorer which I had just parked at a Burger King for lunch, caught fire minutes after I enter the restaurant. I was unaware of a Ford Fire Hazard recall that was issued on August 2007, nor was I ever notified even though I had this vehicle registered for many years. The truck was fully engulfed when firefighters finally put out the fire. I am grateful no one was in the vehicle at the time but I am out the only truck I owned.
Reviewed Feb. 9, 2008
Our 1999 Lincoln Navigator SUV caught on fire on January 11, 2008 due to a cruise control switch. We did NOT receive recall notification from Ford about this problem. The switch needed to be replaced or disconnected to prevent the fire.
Reviewed Feb. 9, 2008
My 1999 Lincoln Navigator caught on fire and was totaled due to a cruise control switch which needed to be deactivated. We did receive recall notification from Ford.
Reviewed Feb. 8, 2008
I purchased a 2001 mercury sable and had simular experiences involving the coil springs of the car. Unlike other people not just one coil spring break all four did. After finding out that there was a recall on the vehicle involving the coil springs I found out that they (Ford) would only replace the front two springs. They openly admitt on the website that these coil springs are defective when road salt comes into contact with the springs. I mean do they really think that us consumers are freaking stupid. The back coil springs are the same fing part as the front springs and still they refuse to replace the rear ones. So in the mean time I a full time collage student, will continue driving the vehicle in hopes of not slamming into a brick wall or an on coming vehicle for that matters untill I'm able to repair the vehicle myself. However, if a fault is OPENLY admitted by the manufacter of the vehicle and nothing is done by that admitting company shouldn't they be held accountable? Those foregin cars are looking real good right now.
Reviewed Feb. 7, 2008
200 Ford Windstar was T-boned at intersection. The side airbag did not deploy; car is totaled.
Reviewed Feb. 6, 2008
We purchased this 2000 Mercury Sable (vin#: 1MEFM55S2YG608450) on 12/15/2006 from Phelps Family Ford Dealership in Perham, MN. I was told the vehicle had been thoroughly inspected by their shop as they do prior to selling a vehicle. After our purchase we put 600 miles on the vehicle, when we felt the front pulling towards the left so we took it into Tires Plus in Detroit Lakes, MN. We where then informed the vehicle had both lower front ball joints out and broken springs in the rear and front tires were also in need of replacement. I contacted Phelps Family Ford where we purchased it, and they agreed to repair the vehicle with us paying half the cost. However when the repairs were completed they forgot to put in some type of cushion on top of the rear driver side spring. When we left the dealership we had a really loud thump in the rear of the vehicle when bumps where hit or tar strips. When we returned home we called Phelps and they said to bring it back in and get it fixed right. They kept it for several days and called to inform me that the spring tower would need to be replaced if they fix it. They said that it would be very expensive and it would be okay to operate the vehicle the way it is with out damaging it. After talking to Detiot Lakes Ford Dealership I was informed that the repair handling of the Ford Dealership in Perham was very shoddy and should have been done right, and with all the problems Mercy has had with the Sables springs that it is asking for more problems with not fixing it. I then called Phelps and was advised the cost would be around $1300.00, that I would be liable for. I can barely afford the payments let alone more repairs on this vehicle. I bought this vehicle at what I thought was a high book value but I felt it would be a good investment considering the shop had thoroughly inspected it and found nothing wrong. What can I do to solve my dilemma.
Reviewed Feb. 6, 2008
Front left coil spring failed on my 2002 Mercury Sable. Fortunately I was in the driveway. Took out the tire, strut & brackets, and some expensive plastic parts that i can't recall the name of. AND, four years ago before I knew this was a CHRONIC issue, the same thing happened with my 1998 Taurus - no strut damage that time.
Reviewed Feb. 4, 2008
Vehicle fire, which started while the truck was parked in a parking lot.. there is a recall on the truck, and the part was replaced, evidentally with another bad part.. the truck is totaled, and ford refuses to do anything about it, since the SAID..they couldnt determine where the fire started.. this was my husband's truck at the time, which I signed for.. and he took it to VA. Beach, thats where the fire happened.. and I didnt even know about it for awhile, when I became aware of the situation, I sent in all the necessary paperwork to Ford consumer affairs, and the did nothing..
Reviewed Feb. 4, 2008
I own a 2004 Ford Expedition Eddie Bauer. While driving 40 mph on a smooth paved road, my side curtain airbags, passenger and driver side deployed. I thought I had been shot. The sound was deafening. My seatbelt locked me down to the seat. The airbag chemicals were spraying in my face. I pulled off the road. Gathered my wits for a few minutes to try to figure out what just happened. Bottom line, the airbags for no reason just deployed! I have contacted the dealership who told me to contact my insurance company. My insurance agent advised me to contact Ford Motor Company. I talked with a customer service representative who told me to have it towed in to Ford dealership of my choice and have it inspected. I am waiting on a response. They were authorized by me to have it towed in for service.
Reviewed Feb. 2, 2008
I have a 2003 Ford Taurus SEL. I was sitting in my car getting ready to back out of my driveway. I put the car in reverse and instantly heard a loud snap. Immediately the front of my car leaned down on the front drivers side. I went out to look and the coil had snapped penetrating my front drivers side tire. Needless to say I had all I could do to get the tire off. I contacted the Ford Dealership where I had bought my last five Ford vehicles from and was told that the recall was for earlier models and did not include my year vehible. I don't see where Ford made a change in the springs from previous models and was only putting gaurds on so that if the spring did break it wouldn't damage the tires. I can see from this website that this is a problem that is well documented by Ford and one that can lead to serious injury - even death, but Ford has failed to recognize this issue due to cost of repairs/replacement. This is unprofessional and not in the best interests of the safety of the consuer.
I
Reviewed Feb. 2, 2008
Instant loss of power assist to brake system on 2005 F150 Ford PU with 5.4L engine. Drove truck home afternoon of 1/1/08 ariving at 3:45 pm. Had no problem with the brakes in route. I went back out to crank up truck to leave an hour later. When I started the engine, white smoke emerged from under the hood. I quickly turned off the engine and checked under the hood for a fire but found nothing burning. After smoke cleared I restarted the engine. No more smoke was visible so I moved the truck forward a few feet and noticed I had to stand on the brake pedal to get it to stop. I turned off the engine and let it sit for a few minutes and restarted the engine and again moved the truck a few feet but still had no brakes to speak of. It appears the brake power booster has quit working properly.
Reviewed Jan. 31, 2008
I came home for lunch one day during work, parked as usual and went in my house. We were getting new cable tv installed that day when one of the installers went out to there van for a tool. He returned in a panic saying who evers ford truck is out front is on fire. i made payments on that truck for over 3 years + my down payment of $3000. i had also fixed it up with alot of extras and lost alot of personal property as well. so of course i called my insurance co. as well as ford. suprisingly every ford rep was extremly rude and acted as though its my problem not theres. all they offered was roadSide assistance and thats The only help they offered me. I have records, dated documentation names of everyone i talked to and my daily logs
Reviewed Jan. 30, 2008
Wife was driving her 2002 Sable. Rear coil spring, driver side, failed and was rubbing tire. She took the car to Ford dealership in Lancaster, Ohio.
Reviewed Jan. 29, 2008
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Reviewed Jan. 28, 2008
Ford has recalled many cars due to fire potential. My Mother's 1988 Grand Marquis caught fire and was damaged and repaired with recall notice coming month later. She now drives my former 1997 Lincoln Town Car and there was a safety recall in July with parts due in Nov. Now we are told Feb. This can not and is not explained by Ford Motor
Reviewed Jan. 26, 2008
We have a 2000 for Expedition. it started on fire parked in our attached garage. We have now lost everything we owned. The home we build not even 2 years ago burned to the ground, along with our boat, snowmobiles, dirtbikes and everything we had. It is currently under investigation. We are hoping to find answers as we start to replace everything we once had.
Reviewed Jan. 25, 2008
I am one of those who lives full time in an 1999 RV that has a Ford Triton V10 engine that is involved in this massive speed control recall that causes fires. Also the spitting of spark plugs. I feel as if I am sitting on a time bomb about to blow at at any time. The vehicle has only 17,000 miles on it.
Reviewed Jan. 24, 2008
January 22, 2008. 2001 Ford Expedition XLT caught on fire and destroyed in our driveway. After driving the vehicle for approximately 20 minutes it was parked in the driveway. Approximately 1 hr later (3:30pm) the engine compartment was on fire and became engulfed within minutes. Fortunately the vehicle was not in the garage. A neighbors daughter saw the fire and her dad and a friend came to our house and helped put out tht fire with a garden hose before it could catch fire to the front of our house. We were home when this happened, but did not know about the fire until the neighbor came to grab the hose in the front yard. The fire department indicated that the origin of the fire was on the drivers side of the vehicle near and around master cylinder.
Insurance company has not yet completed the investigation, however there is no doubt this vehicle is a complete loss.
Reviewed Jan. 20, 2008
The 2000 Ford Expedition caught on fire in the driveway after being parked for 4 hours. It burnt through the intake, wheel wells, and other engine components.
Reviewed Jan. 19, 2008
The rear suspension coil broke off at its base and gouged out my wife's tire as she was driving. It's unfortunate that Ford never recalled this piece. It would have been nice to know that we were buying a car that could have potentially killed us.
Reviewed Jan. 18, 2008
I got into a bad car accident on January 10, 2008. My face hit the steering wheel and my teeth ripped my mouth leaving me with 33 stitches in my lip and jaw. My airbags never deployed. I had a used 1999 Ford Expedition and I checked any recalls about airbags and couldn't find any! My car is totaled.
Reviewed Jan. 18, 2008
I have a 2002 Ford Taurus SES and my rear passenger coil spring broke in 12/2006 (100k)and the front driverside coil spring broke in 12/2007 (mileage 120k). Neither time was it under warranty.
Reviewed Jan. 18, 2008
My 2001 Ford Expediton spontaneously caught on fire after sitting in the hospital parking. The suv had not been driven in the past 10 hours. The fire started under the hood and was fully engulfed in flames within seconds. The fire department was unable to put the fire out before the inside of the suv burned. I contacted Ford the next business day. I was told that Ford would not accept any responsibility because recall letters had been previously sent. I have never received a recall letter. I did not have proper insurance to cover a fire. I am without a vehicle and with much faith in Ford products.
Reviewed Jan. 18, 2008
2001 Mercury Sable taken to Goodyear Service Center for NYS Inspection. Informed left rear coil spring is broken. Suggested replacing both rear springs and struts with quick struts for $1167.00. Service Manager informed me this is a very common failure that Ford is very much aware of.
Reviewed Jan. 18, 2008
2004 Nissan ran a red light heading North at approximately 50 to 65 mph and hit my 2005 Ford FX4 150 head-on, directly on the front right corner of my truck. After being at a complete stop, I proceeded to make a left-hand turn from southbound land and heading east at 5 to 10 mph. The outer appearance of my truck did not appear to be substantial, but liquid draining from the engine and my door, driver's side could barely open. My truck would not run, thinking the engine took the full impact and may be significantly damaged. MY CONCERN IS NEITHER AIR BAG DEPLOYED. Truck only has 36k miles and never wrecked. Are there grounds to investigate and possibly pursue?
I am under doctor's care for headaches, neck, and entire right side of my body. No final diagnosis has been determined. Lastly, I was cited, based on witnesses of 4 young men who were following the driver heading North in Nissan and appeared to have a friendship. This group of boys began to harass me and asked if I had been drinking and told me I ran the light. I told the cops these guys were harassing me and express my concern with them being possible witnesses. One of the officers said they would not be used, but I’m confident a thorough investigation was NOT completed.
Lastly, a lady who was traveling from West to East told me her light had just changed to red, which supports my statement. With 4 to 5 officers on site, her statement was not included in the report. I seemed to be ignored while attention was on the driver of the Nissan who appeared to be injured. I am really upset at being wrongly accused and for Ford's safety feature malfunctioning with NO deployment of the airbags. The airbags could have minimized my injuries.
Reviewed Jan. 16, 2008
On Monday, January 7, 2008 I was driving my 1997 Ford Explorer, Eddie Bauer. I noticed a funny smell just before I got to my destination, and pulled over. I opened up the hood and noticed tiny flames shooting out of the alternator. By the time I ran into the house to get a fire extinquisher, the SUV was fully ingulfed in flames. Police and fire department came, and put out the fire.
T
Reviewed Jan. 15, 2008
My local Ford dealer disconnected my cruise control in November 2007, saying that it was required if I was to get the defective part replaced, but could not replace the part because of a backlog on the part, and that it would take 1-month. Now it's been over 2-months and my dealer has no eta on a replacement part. The dealer said that I could reconnect the cruise control, but if the car caught on fire it would be my problem. Needless to say, I'm unwilling to risk a fire.
Reviewed Jan. 15, 2008
On Friday, Jan 11, 2008 my husband came home from work at 5:30 and parked his 2001 F-150 Supercrew in the driveway. He and my 3 year old son were at home. My husband was getting ready to get in the shower when he heard someone banging on the front door - by the time he got to the peep hole no one was there so he went back to the bathroom to resume his shower, he then heard another knock at the door and again went to see who was at the door, again...no one. Our 6 yr old lab was acting crazy, running up and down the hall barking like crazy. She is what alerted my husband to investigate further. He went into the bedroom of our 11 year old daughter and looked out front to the driveway and saw that his truck was fully engulfed in flames. It had been parked for about 45 minutes when the fire broke out. Our garage door and siding on the front of our house was pretty damaged but thank god not destroyed. The truck on the other hand is a total loss. My husbands truck is also part of the Ford recall. When we got the letter regarding the recall we called Ford and they said that they didn't have the part that was required to fix it but that since our cruise control wasn't working (It had stopped working about 2 mths before the fire) it must already be disconnected and we should be fine. Fires are rare so I wouldn't worry is what we were told. From the sounds of all these stories they are not as rare as they would like the consumer to believe. I am just thankful that my husband and my son are safe.
Reviewed Jan. 15, 2008
You can be dead sure that he won't make the same mistake again. Ford needs to understand that Americans expect the American Car makers to provide a safe car or truck for them to drive. It is not all about looks! We are talking about people being killed by known defective parts. When China does it, its all over the news, when our own American Motor Company does this the media is so scared of loosing its advertising revenue the story is skipped over. Do you know how this makes a family feel who has had to Identify a burned corpse of a loved one? Then to have the spokesperson of Ford Motor Company Mr. Dan Jarvis state Jarvis said that the real story in the August 2007 recall is that Ford proactively and voluntarily recalls those vehicles not based on reports of fires, but to alleviate customer concerns.? Delicia Lewis, the mother of 22 year old Payton Tyler Lewis a customer states He has had his concerns alleviated (to make something such as pain or hardship more bearable or less severe) Paytons pain is gone, Paytons hardships are bearable, because Payton is lifeless (no longer burning or able to burn), no longer able to operate because of a fault, breakdown, or loss of power . But, I am not alleviated, I have the power, and I still have concerns. People are being killed, houses are being burned down and Ford is not taking responsibility , they would rather act as though we do not exist , but we do and all the families affected by this will continue to stand-up for our loved ones that can no longer speak for themselves.?
Reviewed Jan. 13, 2008
I was driving locally in town with my children in my 2000 ford taurus when I was unable to turn my car very well. I was close to my independent mechanic and therefore took my vehicle there to be looked at. My front springs had broken and broke my struts and tie rods which I had all replaced by my mechanic. After a search, my mechanic informed me that he found a recall on my vehicle for faulty front springs and gave me copies of the work done to my car to turn in to Ford for reimbursement. Multiple calls and letters were sent and I was informed that my springs had been replaced with the previous recall but the warranty on the replaced springs had expired. Further research resulted in finding that the springs were not replaced from the recall for they were not broken at the time and they replaced the spring guards only. Further communication with Ford now resulted in a supposed policy and program for recalls to have their automobiles taken to a ford dealer only for repairs of recall items so no reimbursement is allowed. I have contacted the state's attorney general office who only forwarded my letter to the ford company who continue to deny my claim although I was unaware of the recall program and I still feel that since it was their fault, they are responsible. I am luck though for I normally drive the interstate to work and if this happened then, I may not even be here for my family.
Reviewed Jan. 13, 2008
you know what is ford motor company thinking they are accomplishing by not helping out there customers i had a 2000 ford expedition that caught fire while turn off and they told me sorry your out of luck we are not helping you at all with this kind of response they better watch out cause.
Reviewed Jan. 8, 2008
On Sat evening Dec 29 I went through an intersection at approx. 30MPH with my 2002 Ford Taurus SEL. Mileage on my Taurus is about 58000. About halfway through the intersection I heard a loud shot like noise and then much grinding. I pulled over and could tell the noise was coming from the front left. I limped home and further examined the area and found the front left coil spring had snapped. The dealer had to replace both springs, the left axle and CV boot, and the aluminum alloy wheel which had been abraded. Total cost was $1160. I guess I should feel lucky I wasn't going 50, 60 or 70MPH where a potentially fatal wreck could have occurred. I'm surprised that Ford recalled previous years models but is still having problems with at least the 2002s and not doing something about it. Talk about a safety issue! One would think the NTSB (National Safety Transportation Board)would be all over this one.
Reviewed Jan. 8, 2008
In 2005 our 2001 ford f-150 caught on fire and our house all was destroyed. We lost everything in the house. That's when we had heard about the cruise control causing fires. Now 3 years later Jan 2008 our other 2001 ford f-150 engine caught on fire and melting the siding off our house before the house was burnt down again.
Reviewed Jan. 7, 2008
The coil spring broke on the rear driver's side of my 2002 Ford Taurus. i know from reading through the complaints that this is an ongoing issue with the Taurus. This happened while the vehicle was parked in my driveway. Due to the amount of complaints reported on this, shouldn't there be a recall as the same one issued for the 2001 Taurus. This job cost me $459.00 to get repaired as the tow truck driver, after I told him it was the spring, towed it from the front end, so that the rear tires were rotating and caused me to have to purchase a new tire unnecesarily. Just really not happy about seeing all these complaints about the Ford Taurus coil spring and nothing being done by Ford to correct the problem.
Reviewed Jan. 4, 2008
We have a 2003 Ford Expedition. On 12/29/07, while driving to dinner on a flat surface, our side curtain airbags deployed, FOR NO REASON. We took the car to our local Ford dealership, Payton-Wright Ford, Grapevine, TX. They checked the sensor modules and the modules showed there had been an imminent rollover. Since the module showed this, the dealership said that is what happened. We contacted Ford in Detroit; they contacted the dealership to get their diagnosis, imminent rollover, therefore, Ford Detroit says we had an imminent rollover and that is that.
Ford will not entertain that their product was faulty and deployed for no reason. We have contacted our insurance company about this too. They don't cover a deployment without collision. We are caught between what a faulty sensor says and our word. Ford Detroit, our local dealership, the insurance adjuster, etc. all say they have never seen or heard of this. Our position is that just because you haven't heard of this, it doesn't make it impossible. There are malfunctions with autos on a regular basis. We would expect that Ford would be concerned about this freak incident and want to do everything in their power to make things right in what could have been a very serious incident.
Fortunately, neither my husband nor I were injured by the force of the deploying airbags, not to mention the scare while driving 60 mph down a major tollway. Ford only cares that they've never heard of such a thing and the sensor says it was an imminent rollover, plus our vehicle has 62,000+ miles and is out of warranty. No one wants to accept the possibility; however, after us pursuing this, we have gotten them to prepare to send a Ford Engineer out to look at the vehicle. However, we know that Ford will claim that we did get this automobile on two wheels to create the imminent rollover situation so that they do not have to accept any responsibility for their faulty vehicle. Our insurance adjuster went out to the vehicle yesterday and gave us the bad news that it will cost us $3,875.00 to get this repaired. Know that it's not just the airbags (both passenger and driver side curtains), it's the sensors and headliner that now have to be replaced because of this faulty part. We are certainly able to afford to repair this. However, it should not be our responsibility to do so; we did not cause this to happen.
Reviewed Jan. 1, 2008
Rear passenger side Coil Spring on 2001 Ford Taurus Sedan fractured, resulting in a portion of the spring puncturing the rear tire, causing a flat tire.
Reviewed Dec. 31, 2007
2004 Ford F-150 FX-4 truck burns up while driving. This just happened this weekend. Fire got so hot, it melted the windshield, burned through the firewall into the cab. Total loss. I had my daughter in the back seat, and had a difficult time getting her out, due to the fact that the electrical stuff on the truck would not function....namely the door locks. I had to break out a window to get her out!!!!
Reviewed Dec. 29, 2007
I went to buy new tires for my 2000 Ford Taurus and upon removing my old tires the service man found that my rear passenger coil had broken and worn a groove into the tire, almost piercing it.
Reviewed Dec. 27, 2007
My daughter was backing out of our driveway in her 2002 Ford Taurus when she heard a loud pop and the front end of the car dropped to the ground. It turns out that the front passenger side spring had broken and punctured the tire. Several days later, after putting the spare tire on, I was attempting to pull the car into the garage to replace the spring and strut. Seconds after putting the car in gear I heard a loud pop and the drivers side tire went flat ... due to a broken spring, of course. So, both front springs broke on this car at virtually the same time. What if my daughter had been driving on the highway when this happened? She drives 25 miles each way to college and back 5 days a week. This car is less than 6 years old and has never been abused. I contacted the Ford dealership and they told me that the 2002 models are not included in the front spring recall, although the person I spoke to agreed that they should be. He suggested I contact Ford Consumer Relations. I have purchased 5 Fords in the last 8 years but will never buy another if they do not step up and cover this ... for the sake of safety! I see that many others have had the same experience and I am now concerned about the rear springs.
Reviewed Dec. 26, 2007
While sitting in traffic in my 2002 Taurus the front driverside coil spring broke gauging my tire. I've had the car towed to the dealership and am waiting to see what they will have to say. Apparently this is a common problem and FORD will not recall the '02 models.
Reviewed Dec. 23, 2007
Ford Taurus, 2002, 108,000 miles. On 12/10/07, my front left spring broke while pulling out of my driveway. The force of the spring also snapped my sway bar link. I replaced both the front springs and struts with Monroe Quick Struts at a cost of $450. I did the labor myself. Both sway bar links also cost me $70 to replace. A week and a half later, driving home from work, going about 20mph around a curve, I heard a popping noise from my right rear spring, upon inspection when I arrived home, determined that the spring was broken. Thinking that my car has been sitting low for awhile now, I decided to check the left rear spring. Sure enough, that was busted also, and appears to have been busted for some time, as I was able to pull a piece of the spring out by hand, as a dentist would pull a rotten tooth out. The part I was able to pull out by hand was very rusted, telling me it had been in this condition for a long time, probably over a year.
Reviewed Dec. 21, 2007
I have a 2001 Ford Taurus SES with only 77,000 miles. The left rear spring broke while driving around town. The tip of the spring stuck into the tire and drilled a circular groove into the inner sidewall causing a flat. I was quoted $450 to get both rear springs replaced and a new tire. I just paid it off this summer and was hoping to drive it beyond 100,000 until the wheels fall off. I have taken excellent care of this vehicle so far and in my opinion, the wheels have fallen off.
Reviewed Dec. 20, 2007
I, like others, have had a very serious problem with all of the suspension on my 2002 taurus. I luckily bought extended warranty, which would have cost me almost two grand had i not bought the warranty. ford wouldnt even talk to me about the problem, said my ford warranty was expired. never another ford product will be bought be me!
Reviewed Dec. 17, 2007
This sounds JUST like many others...On 12/13/2007 Thursday Morning, (sure it was a standard midwest snowy morning) I was simply backing out of my driveway when, in the first inch, I felt a snap and the front driver side of my 2003 Ford Taurus Wagon dropped. I thought it was just a flat, but on Saturday I jacked it up and found the Spring snapped in half and cut through my tire.
Reviewed Dec. 16, 2007
I drive a 2002 Ford Taurus. This past Thursday, I was on my way to work when the front coil broke and nearly ruptured my front tire, which could have been deadly for me. Had it towed to my mechanic who told me this was a serious problem with my kind of car, and that I should call Ford to see if I can get reimbursed as this is a safety issue and should have been recalled. So I phoned Parkway Ford and they asked for my VIN#. They said 'sorry, can't help you as the warranty is only good for 3 years.' The fact that this is a design problem that could kill someone apparently makes no difference. Total bill was $330.00. Then the very next day, I turn on my car and hear this horrible high pitched whine and none of the gears would work. The transmission is shot! I am furious and disgusted that the transmission would go on a 2002 For Taurus. I'm calling the Customer Service line tomorrow to complain and I will continue to complain until they do something. My father always swore by a Ford, but unless they are willing to help me out with this, I will never buy one of their products again.
Reviewed Dec. 15, 2007
Coil Spring Failure on 2002 Ford Taurus while it was parked in my driveway. Found there is a recall on medel years up to 2001 but none on 2002 but is on 2003- determined by VIN number
Reviewed Dec. 13, 2007
I was the victum of the ford Tauras Tire shredder. 2003 ford coil spring shattered.Peirced my 4 month old tire.No recalls on this year of car.Bought new spring from dealer plus the new stabalizer bar( that was also damaged) Ford wanted $140 just to compress the spring. My Husband use to sware by this company. His whole family own fords. They just cant beleive the treatment we have had.It is easy to get buisness , But only the best KEEP it.
Reviewed Dec. 13, 2007
I took by 2001 Ford Taurus in for repai, low and behold the front springs had to be replaced under a recall but the back springs were both broken so I had to fork out $450.00 out of my pocket to replace these defective springs. I hope Ford didn't give them to the spring company and collect on defective material. I would like to have my money back and contact the company who made these springs- They have a manufacturing problem and we are paying for it. Does anyone know who manufactered these springs? Had to replacr tires, and struts My bill $1300.00. with labor.
Reviewed Dec. 10, 2007
Our 2000 Ford Expedition (bought new by us in Houston prior to moving to Florida) with almost 130,000 miles sat in the driveway in front of our house unused for 2 days. The morning of October 24, 2007 the truck spontaneously combusted and caught our house on fire. The damage is so extensive that estimates are close to $400,000 for the house excluding contents. Almost all our furniture was destroyed and 30 -35% of our clothes. It was determined by an independent laboratory that the cruise control switch was the cause. We are now living in a rental house until our house can be rebuilt in approximately 7 - 12 months.
Reviewed Dec. 6, 2007
I bought a new F150 2007 4 door truck in August. One day after getting it home, I realized that it was having some electrical issues in the dash functions. It was in and out of the Ford dealership 3 times in 3 weeks. I had only had the truck about 9 days total in 1 month. I was driving home one day from the store and the whole truck died on me. Everything went out. I managed to pull the truck over to a parking lot and felt heat at my feet. I looked down and flames were coming in the cab of the truck from the bottom part of the dashboard. I tried to open the door and it would not open..would not unlock...everything was dead. Thank goodness I had the driver's side window down when this happened. I jumped out the window and ran. When I looked back, the entire truck was up in flames. I injured my stomach jumping out of the window as well. Ford was less than helpful in this whole matter. They refused to offer warranty on the truck. They only offered to let me pick out another truck (of lesser value than the one I purchased originally) and continue to make the payments from the original truck for the next 5 years. My wife and I are currently trying to decide what to do with this matter. No resolution yet. We certainly are not going to take Ford's lame offer...we will never drive a Ford again.
Reviewed Dec. 5, 2007
The front left coil spring on my 2002 Ford Taurus fractured, puncturing/slashing the adjacent tire. The force of this fracture also shattered the stabilizer control link and destroyed the strut mount. Ford Motor Company has a recall program for this issue on 2001 Tauruses, but not on later models.
Reviewed Dec. 4, 2007
I had a 1996 Ford Crown Victoria that on 11-19 when I arrived at work caught on fire from an electrical problem per the Fire Dept. that totalled my car. After research on the internet I now know that this WAS caused from a faulty speed control device that had stopped working around 3 weeks prior. I started to have fuses blown over the week-end and was to have it checked out that day.
Reviewed Dec. 4, 2007
I bought a Ford Explorer Eddie Bauer Edition in November 2006. In July 2007 I smelled fuel after the vehicle was parked. I took it to the dealer, and they could not recreate the fuel smell. In September 2007 my husband was driving the family to camp and we smelled fuel really bad. The smell went away, but the next business day I called to make another appointment to have it checked out. Unfortunately, later that evening my husband was driving down the road and the vehicle caught fire. Luckilly he and his friend were able to jump out before it totally exploded.
Reviewed Dec. 4, 2007
I was woken at 5:00 this morning to fire engines driving through my apartment complex. I walked out to realize that my 2000 Ford F-150 was burning. I had driven it about 18 hours earlier. I had to explain to my insurance company that it just spontainiously burst into flames, and in hearing how unlikely that sounded I decided to research this and found that it is quite common. I have never recieved a recall notice, nor have I heard of this problem so I could fix it myself.
Reviewed Dec. 2, 2007
Car was totalled. Modular Home siding melted along with porch buckling and carport fried.
Reviewed Nov. 29, 2007
On 11/24/2007 I was backing out of my driveway and the front passenger side of my 2002 Ford Taurus Wagon dropped down and I heard a loud Pop! Towed car to Ford dealer and front coil spring broke and shredded tire. Upon inspection, dealer said the driverside coil spring was also broken. Had both coil springs replaced along with a new tire. Total cost; $690.00 I called Ford and they only cover the 2000 and 2001 models. This is a safty issue and Ford should add the 2002 models to the recall. I will be worried about the rear springs now!
Reviewed Nov. 28, 2007
I drove my 2000 Ford Expedition to the store and when I came back, I went to class. Yes, I'm a broke college student. My roommate calls me a few hours later telling me my truck is on fire. By the time I got to my apartment, the truck was a complete loss and since my wife and I could not afford full coverage insurance, we had to pay the remaing 4k owed.
Reviewed Nov. 23, 2007
My daughter has a 1999 Ford taurus. We took it in to have the recall fixed on the front coil springs, they fixed them but would not fix the rear coil spring that was broke. They wanted $450.00 to fix the problem this is unacceptable and I did not fix the rear coil springs . Now I have driven cars for years, I have yet to see any car I've driven have any coil spring break because of rust or severe use. This is an outrage that they can't cover their Quality problems in an honest manner,and fix the problem instead of covering it up. I'm sure Mr. ford would not approve of this issue.I think they need to fix their problem regardless front or back...
Reviewed Nov. 17, 2007
I had a 2001 Ford Expedition that burn up also. My son drove the truck to work on 9/11/2006 and within one hour I received an call stating that the Ford Expedition was on fire it burn the whole truck and two other vehicles that was park next to it in the parking lot on both sides. It was a good thing I had insurance on the vehicle to cover the two vehicles that was involve and this incident is from left side of the truck and the right side of the truck. The damages was real serious. Thank God no one was injure beside the vehicles.
I
Reviewed Nov. 7, 2007
2006 Lincoln Navigator and I am the original owner. I rear-ended someone and my passenger air bag deployed and the driver side did not. No one was in the passenger side. I am suffering from extreme whiplash and I was wearing my seat belt. Doctor said if air bag would have deployed on the correct side, I would have not sustained any injuries. Also now the auto body shop is telling me my truck never had the bumper reinforcement part put on my truck which is a must-have on a vehicle. I have contacted Ford and all they say is they will look at the airbags.
Reviewed Nov. 5, 2007
October 25th 2007 - I noticed the rear of my 2001 Ford Taurus SE sagging badly. Other people would ask if I had a lot of weight in the truck and I didn't have anything at all. I was going to inspect the rear shocks, I thought that they may have lost there charge and needed replacement. I never knew or previously heard of a possible harmful failure due to the rear coil springs.
.At this time I'm not currently driving the vehicle and I'm considering what I should do,wait or preform repairs myself. I went online to do research and found other complaints regarding simular failures. This is an obvious problem that should be addressed to the public and rectified.
Reviewed Nov. 5, 2007
My pick up started a fire,according the investigation the reason was the cruise control system.Its a ford F-150 2001.that happened this morning.
Reviewed Oct. 29, 2007
My ford f-150 caught fire in my driveway and set my house on fire. My house is a total loss. The truck is a total loss.
The damage to the house was $750,000.00 and the truck $15,000.00.
Reviewed Oct. 15, 2007
My Ford Focus caught fire during an accident. We hit a car and our car immediately caught on fire, I was wondering if this was because of a malfunction in the engine. Ford Motor company was very rude when I told them about the problem.
Reviewed Oct. 7, 2007
Rear strut is broken on my 2002 Sable LS Premium.
Reviewed Oct. 5, 2007
My Ford F150 4x4 truck burned while sitting in a parking lot at the college my son attends. The truck had been parked for3 hours!!!!My truck was a total loss!!! It also caused damage to the automobile parked next to it!!!!
Reviewed Oct. 2, 2007
2000 Taurus, well-maintained, very low mileage. Right rear coil spring broke. Had to absorb the repair cost myself just like everyone else, even though the rear springs are obviously just as defective as the front ones. This is the only car that I have ever owned on which a coil spring has broken. Safety issue or not, Ford should pay for replacement of broken rear springs just like they do for replacement of broken front springs.
Reviewed Sept. 29, 2007
On 9-28-07, my wife was about to take my 10 yr old son to school. As they were about to leave, they noticed smoke coming from the engine compartment. My wife saw flames and quickly used a garden hose to try to put the fire out. My daughter called 911 and the Fire Dept responded within minutes. T
hey finished putting out the small fire before it got any worse. The responding fireman, informed my wife that 5 houses had been lost to fires started by a defective cruise control switch. They indicated that they had never seen this type of fire at an early stage, they normally see the vehicle at a total loss.
I called the local Ford dealership and spoke to the Service Adviser, he stated that they (Ford) have handled several incidents regarding engine fires on F150 trucks. He quickly stated that he would have a tow truck sent to my home to take the truck to their service center and would take care of it. I asked how long it would take to repair and he said it would depend on the mechanics findings.
I spoke a second time to this service adviser and he told me that the vehicle was at their shop and that they would take care of the vehicle. I asked how long it would take to get the truck fixed and he stated that if the parts were in stock, they could have it ready that day. My impression after getting off the phone was that they (Ford dealership) were going to repair the vehicle at no cost to us.
Later this same day, the Service Adviser calls and tells my wife that they (Ford) was not going to pay for the damages and if we wanted them to fix it, it would cost about $800.00. They mentioned that I had been sent 4 recall notices and that this repair could not be done because I had not responded to them. I informed them that all I ever received from them were offers to buy new Ford vehicles and promotional letters which I discarded. I then was told that I would be paying for the tow and the inspection of the vehicle. I then asked to speak to the Service Adviser's supervisor.
This person was the Asst Service Manager. It took him about 30 minutes to come out to see me. He basically started the conversation stating that he was aware of what had happened and that Ford (Corporate) had denied the repair because the incident was outside the recall window. I told him that I had asked the Service Adviser for a written policy and their basis for denying the repair and he stated that their documents were Proprietary information and could not provide me a copy of it. He did produce a copy of a recall letter that was sent to another customer and pointed out that repairs by Ford could be denied if the recall was not handled on a timely basis.
I then asked for written denial letter and they said they did not have any such letter available. The Service Manager would only state that I should turn it over to my insurance company. Since I felt we were not getting anywhere, I asked to speak to the next level supervisor. This Service Manager stated that there was no one else other then a Regional person whose full name he did not know. I asked for contact information and he stated that the only way to contact him was for me to call the 1-800 number (Ford Customer Service) and that an email would be sent to him.
He indicated that this person had the authority to authorize the dealership to fix the vehicle. I felt very exasperated and decided to conclude my conversation with him. I did make a point that the Service Adviser at no point in time, informed me that I would incur any type of cost and that the impression I got from each phone call was that they (Northside Ford), would be taking care of it. At this point, I am still in the process of contacting the General Manager and the Ford Customer 1-800 number. I will post any further details as we go.
Reviewed Sept. 27, 2007
I am in receipt of your letter of August 2007, informing me of a recall regarding the Speed Control Deactivation Switch which has evidently caused fires in cars that are running or not, and in cars where the cruise control is being used or not. In May 2007, I had a fire in my 1994 Ford Taurus SHO, VIN: 1FALP54P1RA212223 (05S28) arising from this defect in your system.
The car was parked at the time, and not running. Since I have not received a warning prior to August, I believe that it is your responsibility to correct any damage that was done to my car, regardless of the expense. I have already put over $800 into repairing it, but it still needs a replacement harness which I am told may cost me up to $4,000.
Although my insurance company, State Farm, is offering $2500 if I get a Salvage Title, I do not want to junk my car. With the exception of the wiring harness, the car is in running condition.
There is no way that I can replace this car for $2500. And, I love my SHO. You must realize that State Farm will want to get back anything that they pay into the car anyway.
Therefore, If you believe in customer loyalty and Customer satisfaction is one of the primary objectives of Ford Motor Company?, I am asking you to reconsider having the car repaired in one of your shops so that I do not have to deal with my insurance company and with changing my title to a salvage title. To quote your letter: Parts will be available in the 4th quarter of 2007, at which time Ford will notify you to return to your dealer to have the fused wiring harness installed and the SCDS reconnected on your vehicle.?
So, how is this different from what I am requesting you to do? If I am willing to live with any other damages (detailing the car) that occurred to the car because of the fire, why cant you repair the items that caused it? Had I received notice earlier, this could have been avoided. How many cars have to burn before you advise your customers that there is a concern with the electrical system that could cause this type of fire, even when the car is parked and not running? I have in the past few months had 3 major surgeries (spine and double hip replacements) and I cannot afford to put any more money into my car, especially because I believe that it is your responsibility to repair this.
All I ask is that you have one of your dealers replace the wiring harness and re-imburse me for the repairs that I have had to do on the car in the meantime. I can be reached at either of the numbers listed above. And, a prompt response would be very much appreciated. Sincerely, Christina C. Czerwinski
Reviewed Sept. 19, 2007
August 2007 I received a recall letter, Recall 05S28. It had to do with the Speed Control Deactivation Switch and how the SUV could catch on fire at any given time, so they said park away from structures ect. Last year in June 2006, we were going on a camping trip. The truck caught on fire, we had it towed, AAA, repaired, $3000.00 approx, I have receipts, my husband had to stay in a hotel overnight, and a car rental. Plus he had to drive at least 2 hours to go back and get the truck. I sent a general letter to Mr. Ligon letting him know about the cost of the situation and asked him to respond. I did not straight out ask for reimbursement. However, I have not received a response. Could somebody please assist me. Thank you, Virginia Chapman
Reviewed Sept. 17, 2007
I was living in Mobile, Alabama. Right after the hurricane, I was traveling down a road with a 90 degree turn and lost control of my new truck. I hit a power pole head on and had to go to the hospital. From the initial ER reports, I suffered cervical spine damage, left shoulder injury, and face and head trauma...Since my accident, I have been in a lot of pain and had to undergo surgery…I shouldn't have sustained those type of injuries with a properly functioning airbag and seatbelt. I also have pictures showing my airbag didn’t fully deploy and those were provided by my insurance company. Now, I cannot work and suffer a great deal of pain.
Reviewed Sept. 16, 2007
1997 Mercury Grand Marquise burned in our garage. Didn't know about the switch or the recall. We were in third floor bedroom at the time. The car had only been moved out of the garage once that day for sweeping. Ended up being a 7 alarm fire.
Nearly $300,000 in damage to our home and other vehicles. Had to live in a hotel while repairs were made, was forced into the secondary insurance market for 5 years, paying exhorbitent insurance premiums for homeowners' ins. Personally lost lots of $$ in uninsured and under insured items from home.
Reviewed Sept. 13, 2007
On August 28, 2007 my 2001 Ford F-150 SuperCrew pick-up truck started on fire after having sat in my driveway for five hours. The fire, though attended to quickly by our fire department, consumed the engine, engine compartment, firewall, front-end, etc. The truck was in my driveway and the fire also affected my home.
The Ford 2001 F-150 SuperCrew was a complete loss. There is approximately $5,000 damages to our house. My wife and I missed work time dealing with the clean-up and dealing with contractors. The fire will have to be disclosed to prospective buyers of our home and will lessen the future value of our home.
Reviewed Sept. 12, 2007
I purchased a certified used 1992 Ford Taurus Wagon in 2002. We bought the car for $2100 which I thought was a steal. The car had extreamly low mileage which was great. It took all but maybe 90 days before the car ignited.Sending my fiance' three daughters at the time 3,1 and 2 weeks old and myself running as quickly as we could from a car on fire. My children could had died that day. If I had been alone that afternoon they would have died trapped inside there car seat,as any parent can tell you how hard it is to have 1 let alone 3. I thank God for my children being here today.
Reviewed Sept. 11, 2007
My brother in law's 2007 Ford F150 caught fire in his drive-way and burnt to the ground. He just brought his brand new baby girl home 3 hours before. We were all sleeping in the house, when my sister woke to some sort of lights outside, as she went to the window she saw the Ford engulfed in 100 foot flames. My husband ran outside got the water hose to put the fire out. By the time the fire department got there, the truck was a pile of ash. If my sister would have never woke up, we could not even be here today because the truck would have caught the house on fire. They were never sent a recall in the mail or when they purchased the truck 6 months ago, nothing was ever talked about regarding this recall. Now they are out of a vehicle. My sister got the whole thing on video tape, we have already contacted a lawyer and are pursuing our case. I can't even imagine how a huge car company can sell death traps like this and get away with it.
Reviewed Sept. 10, 2007
I was driving my 2003 Ford Escape on the highway and I noticed the raido shut off then the car was slowly losing power almost causing an accident. It smelled like burnt. I pulled over to the shoulder and the car never turned on again. This was a scary experience and I have feeling this has something to do with the Recall Ford had.
Reviewed Sept. 7, 2007
My husband owned a 1999 ford F-150 truck. He came to work to have lunch with me. When he returned to the parking lot his truck was on fire under the hood. A passer-by had already called the fire department. It was deemed by our insurance that the fire was cause by the recalled speed control. The car was parked not running in a full parking lot. It was luck that no one was hurt and other cars were not damaged. The irony of this story is that we had had the recalled part replaced by our local for dealer. The fire was Aug 10, 2007 and we had the part replaced on Feb 2007. So my fear is that the new parts they are using to repalce the recalled parts are faulty also.
Our truck was a total loss. We collected from out insurance but it was not enough to cover the purchase of our new truck. The Ford dealership really did nothing to help us out either. Our truck was paid for and in excellent condition we were not planning to buy a new car for at least 2 years. This has caused us an unnecessary hardship not to mention the time I had to spend away from my job getting this taken care of. Insurance claims, rental car, searching for a new car, buying a new car, signing paperwork for insurance etc. I also filed a report with Ford and the sent me a letter stating that my insurance could file for return of their funds but offered not help to us in any form. A rebate on a new vehicle would have been acceptable. The letter stated that no further action from Ford would be expected at this time.
Reviewed Sept. 7, 2007
My 2000 Ford Eddie Bauer Expedition caught fire in a crowded parking lot and was destroyed. The incident was totally unexpected as the vehicle was off and unoccupied. I had just returned from the store and within 30 minutes or less the vehicle was on fire. Thankfully no one was physically injured.
Reviewed Sept. 4, 2007
spark plug blew out of cylinder head. no assistance through or extended warranty ford sold me.
Reviewed Sept. 4, 2007
My F150 burnt to the ground early thrusday morning and it is beleive a recall is the problem. I no longer have a vechile to drive and i am awaiting my insurance company to settle.
Reviewed Sept. 3, 2007
On Aug 31, 2007 My 1995 Ford F150 caught on fire and completely burnt out the engine compartment & cab interior. The truck was parked at the back of the house and hadn't been run for 10 hours.
Reviewed Sept. 1, 2007
I am reporting a fire that started in my 2000 Lincoln Town Car (Signature Series). I have never seen this model on the recall lists, however, it had the same problem. We last drove it on the 30th of May 2004 and parked it in the garage at about 7:00 that evening.
The next day, at about 1045, my husband and I went into the garage, walked BY the car, and there was no smell, no smoke, nothing amiss. However, at about 1115, I heard a boom in the garage and went to look and it was full of thick black smoke with flames coming from the front area on the left, as well as the wheel well area on the left (drivers side)....
The fire destroyed everything in the garage and most everything in our home. Our home has to be gutted to the frame work, and start over again, replacing whatever frame work was not burned or damaged.....
FORD never came to our home to look at this car even though I called the dealership, Ford Credit and Ford Warranty.......The car HAS been looked at by various fire officials and three fire investigators, plus an electrical engineer..... Ford never did come to the house to look at the car, or the house. On the 28th of June, the insurance company finally had the car moved to a storage facility until Ford and the insurance company could settle.
I have yet to see any compensation from Ford. I have been told that I cannot sue Ford because no one was hurt and that the insurance company was sueing to get pennies back on the dollar for what they have paid so far. I was also told that all I could get from Ford was the deductible on the car and on the house, and perhaps some things not covered by insurance.
I have talked to a lady at Ford who does the claims and I did try to claim the down payment on my new used vehicle, but she said that I couldn't claim that, as the insurance paid off the car. Doesn't seem right, I had no plans on using that money in savings to put down on a new car because the one I had burned up my house! I think Ford should have just paid for a new car, just to make it right.
Reviewed Aug. 31, 2007
A $20 cruise control switch failed , causing a fire under the left side of the engine in front of the driver, Payton. This $20 part should have been recalled, Ford knew there was problems for years!!!, but yet, still let people drive around with it. Please beware if you drive a Ford Motor Company Car or Truck, check the recall list, a 20.00 part can kill you, via engine fires!!!!!!
Payton Tyler Lewis my son, was 22 years old , he died on the 9th of December . He was driving on hwy 376. Payton was driving a Lincoln Mark VIII, 1993 with less than 85000 miles on it. The car ( A ford Motor Company Product) produced cars and trucks with defective deactivation switches in the cruise controls. The car caught fire in the front of the car in the engine compartment on the left side, right, where Payton's vision would have been disrupted.
He tried to pull over on the left side of the road but, the brake lines had already burned thru ( no brake marks on the road). He tried to avoid a tree by pulling the car to the left, but the car slid into two trees, killing both Payton age 22 and his 21 year old girlfriend Sam.
The eye witnesses of the accident pulled there car around and called 911, and waited over 30 min. the(response time), before an officer arrived. The accident was approx. 5 miles from the fire station/Whitehouse Police Department. During this time the two Witnesses sat in there car, in shock, not believing what they had witnessed.
The Lincoln passed them with a fire coming out of the engine, then seem to be pulling over to the left side of the road, hitting the trees, then the car continued to slowly burn and with every pop of the tires the wait seemed endless and heart breaking, Being in shock and afraid to go close to the car to reddener aid they felt helpless. They did what they could do called 911 for help.
Reviewed Aug. 30, 2007
driving down freeway smoke filled the cab pulled over call 911 then it caught on fire total the truck fire was caused by cruise control it was a 91 ford f150
Reviewed Aug. 30, 2007
My 2001 Ford F-150,caught on fire while it was parked. I called Ford and they said I would be receiving a letter from consumraffairs in a couple of days. But they would not give me any other information. I need them to tell me what they are going to do concerning my truck.
Reviewed Aug. 28, 2007
Parked my truck (1997 F- 250) in front of my house. Ran in to pack a bag and start vacation. 20 minutes later I hear somone yelling on the street.Look out to see flames and smoke errupting from under my hood. By the time the fire engine arrived ( and they were quick !)my windshield, dash,head liner, front tire,some very important papers, anything that could possibly burn in the engine compartment, melted my hood, the truck was gonzo.There are too many similar complaints to be coincidentle. Have the big boys stood up to rectify the problem? Of course not. I know i'll be driving around with an I got burned by Ford banner on my Toyota truck
Reviewed Aug. 28, 2007
You know my ford Expedition caught fire on 7/26/07 and i must say that ford told me the same thing it's telling all of its customers. NO. NO. NO. NO. WE ARE NOT DOING NOTHIN. WE WILL NOT HELP IN ANY WAY!
Wow. What ever happend to Customer Service?
`
Reviewed Aug. 27, 2007
while driving home on thursday evening at approximately 5 pm i noticed my car was not running correctly, i heard a beeping sound and noticed that the (ABS) brake light on the dashboard was lit up, after i stopped the vehicle a couple of people driving next to me motioned me to leave the vehicle because it was on fire, so i exited the vehicle and sure enough to my suprize it was on fire underneath the car.
my car at this time will not start it directly shorts, i had to pay towing to get it home i can not use the vehicle at this time i have to take the bus and hitch rides in orde to get to work. now i have an added expence to fix the veichle, which is a 1996 ford taurus.
Reviewed Aug. 27, 2007
My 1998 Ford SUV went up in flames 8 hours after I received a recall letter.
I had a paid for truck in great running order. Now Ford says they won't assist and I will NEVER by another Ford.
Reviewed Aug. 26, 2007
2001 Taurus both front and rear coil springs failed Ford covered replacing front. No recall on back.
Reviewed Aug. 25, 2007
I own a 2001 Mercury Sable, about 3 months ago I found that a front coil spring had broken. This was subject to a Ford replacment program and they duly replaced the spring. Today I learned that a rear spring had broken and wrecked a tire. I went to my local Ford shop and was told that this happened a lot and that there was no program to handle rear spring failures. I was advised to contact Ford Motor Co. This I have done but do not yet have a reply. Looking at various web sites, this seems to be a very common problem which Ford need to fix before someone gets hurt
Reviewed Aug. 23, 2007
Aug 19,2007, while I was driving up a slight hill, I noticed my explorer was losing speed even with the cruise on. I gave it a bit more gas, but it seemed to lose some power. That is when I noticed the smoke coming from under the hood and into the car through the vents. I made it to the top of the hill, pulled over, put it in park and popped the hood. My friend tried to douse the fire but it was too late. 3 fire engines later and the flames were out, but the explorer was totaled. There was no warning other than a little loss of power beforehand which I thought I would get checked but had no idea it was the lead in to a fire!
Reviewed Aug. 20, 2007
On August 20,2007 I was taking my 1999 Ford Explorer Truck to the Sheehy Ford Marlow Heights for the recall on the cruise control switch and while en route my steering wheel had smoke coming from the steering column. Then I noticed that there was a lot of smoke coming from the hood of the truck. I pulled in front of the Sheehy ford and my truck went up in flames. Over 70% of my truck was covered in flames. What's really hurtful about this!!!!! I just paid my car off and wanted to enjoy not having a truck note. I haven't contacted ford about this, because it happened today but I will pursue this with ford to see what can be done about this tragic incident. I hope that I can find someone to represent me on such negligence of the ford company.
Reviewed Aug. 20, 2007
I own a 2000 Ford F150. It was parked in my driveway and suddenly caught fire in the engine compartment. The entire front of the vehicle was blazing by the time I got to it with a water hose. With the help of neighbors we were able to put the fire out before it got to my house. I have a friend that is a tech for Ford. After inspection he informed me that the cause was from having the bad speed control switch. It's ironic because I had just received a recall notice from Ford a week prior and had not opened it yet. The truck was almost paid off. Now I have a almost paid for pile of ash parked in my driveway. At least I was not driving it at the time.
Reviewed Aug. 16, 2007
We had purchased a 2004 Ford Expedition XLT from Sheehy Ford of Richmond 3 years ago. On Monday, August 15, 2007, I got into my expedition to go to work, I proceeded to start the engine and backed out of the driveway. I began to smell an odor similar to that of an electrical fire. By the time I drove three houses down, smoke was coming out of the right passenger side of the dashboard.
I was able to put the truck in park and get out of the car quickly. This manage to prevent a full blown vehicle fire. We had the truck towed to the Sheehy dealership and was told that this was not a recall issue and then proceeded to inspect the truck. It turns out that the blower motor had gone bad (take note that they did not say that their product caught on fire)and needed to be replaced. The fire caused damages to other wires and the bill keeps accumulating. I was lucky that the fire did not start why I had my 2 children in the truck while driving at a higher speed. If that had been the case, the situation would have been very, very dangerous.
We did everything we were suppose to do to maintain the vehicle and it's a shame that Ford is producing products that are undependable and dangerous to consumers. Overall, the cost of the parts ended up being $205.00 and the cost of labor was $1000.00.
Does anyone see the problem here? It's unfortunate that Ford is profitting so much for defective parts they are installing in their vehicles at the expensive of their customers. I have learned from this mistake and guarantee that my husband and I, our children, and their children, along with our parents, sisters, brothers, nieces and nephews will never be a supporter of Ford again. We value our loved ones too much to place them in unnecessary danger.
Reviewed Aug. 15, 2007
In 2004,on mid-tour leave I went to North Carolina to visit my wife and I also financed a two-toned 2001 Ford Expedition Eddie Bauer edition while I was there. I chose the used car dealership had two trucks. The blue truck was just average and the two tone burgundy and beigh was fully loaded with leather seats. I was getting this vehicle cause my wife needed something to get back and forth to work, so I figure I would do something nice for her.Any way the dealer told me that the vehicle needed minor repair,so after I got an extended warranty on the vehicle and full coverage insurance from progressive I purchased the truck.Anyway I drove the truck around for about a total of 5 times.
I noticed while taking my wife to work the truck had caught on fire. At that point I contacted the police and they told me to call the fire dept. And then I contacted progressive my insurance company at the time. Because of the damaged of the fire. I never would have thought the truck caught on fire. So I told the police somebody probably set the car on fire. The only mystery of the whole incident was how did they set the fire from inside of the truck when it didn't appear that the locks on the door was damage.
This even baffled the police.I then set up a meeting with progressive my insurance company after they did their assessment of the Expedition. Progressive questioned me like I started the fire(I guess it was protocal) I felt I should have said I wanted a lawyer when they asked but I felt I didn't need one cause I didn't do anything wrong. Needless to say I went back to Iraq and while I was away they denied my claim.
When asked why they said insufficient evidence. So I was out of a truck because they eventually towed it away and I had to pay back the diffence of the vehicle after the finance company took it and sold it. One day me and my wife sat down and was watching TV and seen how one man's Expedition catch on fire and set his whole house on fire. And how a few truck the same year and model as our truck had been catching on fire. I called Ford about this numerous of time but they claimed our truck VIN number was not in the recalled phase.
So I never knew if they were telling the truth or not seeing all these recalls happening. I think someone should go to jail for ripping off the consumer like this. Unless Ford do something for people I will never buy a Ford again
Reviewed Aug. 14, 2007
2000 Ford Ranger Extended Cab pickup truck was parked in front of my dialysis clinic at 5:00 a.m. At approximately 7:30 a.m., it caught on fire and burned a hole through the hood and did so much damage to the engine compartment that the insurance company totaled the vehicle. Yes, it had cruise control, and yes the cruise control stopped working the day before.
Reviewed Aug. 9, 2007
On May 18, 2007, my 2001, F-250 Super Duty Ford Crew Cab Truck spontaneously caught fire and burned up while parked in the driveway of my friend's home. The truck was unattended and had been sitting in the driveway from approximately 35 to 40 minutes. The engine was off with keys out of the ignition. The video surveillance cameras surrounding my friend's home captured smoke coming from under the hood of my truck on the driver's side near the windshield with molten white hot substances dropping on the ground under the truck near the left front wheel on the driver's side of the truck. It burst into flames and was destroyed as some substance combusted under the hood on that side of the truck engine compartment. Ford's response was not enough evidence was left to determine a cause of the fire? Their inspector came out and supported their claim. The video and pictures leave a reasonable person to believe that trucks do not spontaneously catch fire and that Ford's cruise control switch defect contributed to the cause of the fire which destroyed my truck.
Reviewed July 30, 2007
5.4 liter spark plug ejection
Reviewed July 30, 2007
engine fire 7/29/07
Reviewed July 29, 2007
I have had 5 cars in my life, a 1992 and 1993 mazda 929, a 1995 grand cherokee , a 1997 saturn sc1 and a 2000 ford taurus the taurus is the least oldest but the only one with a broken coil spring in the front. I heard alot of people have had issues with the exact same thing, what is ford doing about this?
Reviewed July 24, 2007
2002 Taurus, broken front coil spring. Coil breaks, punctures tire. Parked or at speed. Today I experienced the 'Good Morning Taurus Tire Shred' like several others have written about on this forum (and others) The front driver-side coil in my 2002 failed, punctured the tire and then opened it up like a can of tuna as I tried to leave for work this morning. All in 10 feet of my driveway. (The tire was not flat when I got into the car.) Will call Ford tomorrow for a long run around that gets nowhere, and then I will likely replace myself. Wonderful way to spend a summer weekend. Would really be nice to see the 2000-2001 coil recall extended to 2002+, but I agree, they won't likely do that until enough lawyers threaten. It's all about statistics. I'm a lifelong Ford guy, but this is pretty low...
Reviewed July 22, 2007
My 2002 Ford Expedition was parked out on our driveway when it caught fire. Fortunately, a neighbor saw the fire and warned my husband and 4 year old daughter so they were able to get out of the house and call the fire department over to stop the fire. This incident happened on Thursday, July 12, 2007. My husband was advised by the fire marshall who came by to call Ford and report the incident. We did just that. We received a lettr from Ford on Friday, July 20,3007 that was written on Monday, July 16, 2007 stating that Ford sent their apologies but that they were not responsible for the fire because they had sent 3 mailings out for the recall. First of all, we never received a recall notice from them.
Secondly, since Ford is well aware of the severity of the problem they should make every effort possible, regardless of cost, to ensure that everyone who has these dangerous vehicles on federal, state and local highways, should be notified of this recall. It is in their code of ethics to ensure that the customer is provided with the best quality vehicle leaving their hands. They are morally and ethically responsible for the retribution of our vehicle. We are hardworking individuals trying to make a living. My husband has been without a job for more than a year, but I have continued my obligation of paying Ford Credit on my vehicle.
They in unfortunately are turning the other cheek and not claiming responsibity stating that they made every effort to notify us of this recall. I honestly do not believe that. They could of contacted me by phone, sent a certified letter or had the local dealership call. When are payments are late, they go to extreme measures to get their money don't they. The consumer as always is the one who looses in situations such as these because of course we are not the big corporate bullies backed my billions of dollars. Well I am tired of corporate America always cashing in on hardworking Americans. I plead with all those out there who have had a loss like mine. Write to FORD and your sentators know what is going on, let them know how you feel.
THIS IS AN INJUSTICE. Together we can make a difference.
Reviewed July 13, 2007
Bought 2001 Ford Taurus SES in March of 2006 with 65,000 miles on it. Driving on city street, turning corner, heard loud ping from under car. Piece of right rear coil spring fell out onto pavement. Retrieved piece of spring for investigation. Had mechanic inspect for safety and learned that left rear coil spring is also broken. Currently have 77K miles on vehicle. Ford recall is for front coil springs if they break. Obviously rear coil springs have same defect but are not covered. Repairs, replacement of rear coil springs will cost me in neighborhood of $900. Ford should be held accountable for this common defect. It would be far less expensive for them to replace all defective coil springs than to pay lawyers and settlements for all the people that are being injured or killed in the affected vehicles. Lesson learned: don't buy a used Ford Taurus or Mercury Sable. Better yet, don't buy a Ford. Let them go bankrupt and shut down the rest of their plants. Quality and safety are not job 1 at Ford.
Reviewed July 12, 2007
My office was recently entertained for several hours watching as a Ford Explorer belonging to a co-worker started to smoke and then burst into flames. Not only did it burn up, but the car next to it towards which the wind was blowing the flames was also destroyed. The up wind car was damaged, but not as severely. Apparently the owner missed the recall notice. And I'd be happy to share my photographs. The fire department finally arrived to put out the fire, but our security people, who had been running around with fire extinguishers, were no help at all. This being Texas, we're all talking about the car-b-que.
Reviewed July 10, 2007
my 2005 ford 150 pick up truck was parked in the driveway on 12/21/06 when the engine caught fire. the truck was off and the engine had not been running for approx. 1 hour before it caught fire.
The truck was a total loss. Fire marshall stated the fire originated in the engine compartment. Geico ins. company paid off the remaining balance on the truck and the settlement was far below the KBB and also the NADA value. I was without a vehicle and could not work for two weeks.
Reviewed July 10, 2007
1997 Ford F150 Truck was sitting in the parking lot at work and caught fire. It had not been started for several hours. There was know current problem with the truck and it was runing ok. According to Ford recall web site there where no outstanding recalls. The VIN # is 1FTDX1762VKA40217.
Reviewed July 10, 2007
Cruise control switch caught on fire while I was in a parking lot. I was able to put the fire out but not before damage was also done to my master cylinder. Dealership tells me it is not part of any recall.
Reviewed July 5, 2007
On July 4th, 2007 we took our family to the beach to enjoy the holiday. We parked our 2000 Ford F-150 truck and withing 30 minutes it was completely engulfed in flames. We have had this truck since day one and have never had any problems or been notified of any recalls affecting our make and model. We have always kept up with regular maintenence and the truck was in great running condition. After the fire we became immediately aware of the factory recalls that went out on this vehicle by all of the shared stories of bystanders and their similar experiences or those of loved ones. Ford Motor company does not accept any responsibility for these fires and the costs to replace the vehicles.
Out truck was totalled and now we are left without a vehicle. We worked hard to keep this vehicle in good shape and we payed it off last year prior to my husband retiring from the Air Force. Because it is not a daily driver we recently reduced our insurance from full coverage to liability and now we are completly out of luck and out of a vehicle. Our family had camping reservations made a year ago that we needed the truck for and now we will have to cancel that as well of course nonrefundable. We purchased new tires for the truck 11 months ago for 1000.00 and that is lost as well.
Reviewed June 29, 2007
At 12:00am June 13, 2007 I was woken up by the a strange sound and a glow in my home. I looked out the front door to see what it was. I was no prepared for the inferno of fire that had in gulfed my 2000 Ford Expedition in my driveway. I then woke my husband by screaming that we had to get our 3 year old daughter from upstairs and get out of the house because the flames were reaching our eaves of the house. Thank god for the Flower Mound Fire Department, who after receiving a 911 call, came and put it out before it go to the house. We lost our Car that was payed off...a window that had broken because of the heat and all of our landscaping around the front of our house...and needless to say our driveway is a complete loss too. We though are very lucky because this was not in our garage like so many others have been. My daughter though is tramatized by the whole event. Ford should be sued and put out of business. I personally will never own another Ford Product especially after contacting them after this event and then reading all the people this Company has effected with their products...and they will not do a thing about it. They are truly Getting away With Murder. The Carter Family. P.S. I Bought a Tahoe
Reviewed June 27, 2007
While driving my 2006 F150 Lariat home with my son on the highway (6/26/07), smelled smoke/burning smell. Another motorist driving past us told us there were flames coming out of the front. We pulled over and when my son opened the pasengers side door there were flames coming up from under the truck, he shut the door and got out the drivers side. In minutes the entire truck was engulfed in flames. A total loss. Highway was shut down. Lost everything, including all the tools in the back for work. Dealership is unresponsive. Never had any work done to the vehicle in past. Always current with oil changes and upkeep.
Reviewed June 25, 2007
2001 Taurus SES 99600 miles. Recall-repair front spring covers-no damage. Back springs broken & replaced (at own expense)at above listed mileage. Discovered when replacing tires & struts - no damage (Except to wallet).
Don't know if the front coils were replaced under the re-call, but why aren't the springs replaced all around (in the re-call), if it's a known hazard? Would like to be kept informed regarding the status of this situation.
Reviewed June 22, 2007
My 1995 ford f150 started on fire and nearly burnt down my garage. I came home from work and parked it approx. ten feet away. About twenty minutes later I hear the horn honking and see my truck in flames. I was home alone with my two and five year old children. I had to call 911, place my children in the woods out of danger and grab a fire extinguisher. However, the truck was totally engulfed and it was all I could do to keep my garage from catching on fire. I had the ground, tree's, and a deck all on fire by the time the fire dept. showed up. I had just bought the truck five weeks ago and hadnt even made my first payment on it. Now luckily I had full coverage but I am still stuck with a 1000.00 dollar deductible on the truck and 500.00 on the deck and tree. Until yesterday I never knew fords were prone to fires.
Reviewed June 20, 2007
December 1 2006 my truck burst into flames while driving down the road, my wife and child were with me at the time my wife could exit but she could not retrieve our child due to the locks and windows not operating, we all got out without a scratch in the end and had a long walk in the snow. Much better than what could have happend with my child alone in the vehicle at Wal Mart.
The important thing to understand about this fire is that Ford had installed the fix / retrofit and it did not work due to ice and snow being under the hood. The fuse was intact after the fire it never even blew. The truck was a total loss, I removed the receiver portion of the hitch it was the only salvageable part of the truck, pretty sad for a $32,000.00 F150 Super Crew. Several of the trucks have burnt in this area and two mine and one other on the same day....This is a disaster and Ford should be made to pay the costs for delivering crap, my first Ford was a 1979 the last one I will own was the 2001. It is not worth my families life....
Reviewed June 18, 2007
I purchased a new 2000 for taurus and as of this date 6/18/2007 i have had to replace the tranmission, struts on front and now my engine needs a head gasket. All of these proplbem happened w/in the last 3 years and cost my family alot of money that we do not have. I bought the taurus new so i would have a good safe vehicle for my family. however i am not happy with my ford. I do not think i will ever buy another ford product again. I take very good care of the vehicle inside and out.
Reviewed June 13, 2007
Well i am another of the unlucky ford truck owners. my 2000 f-150 w/ the triton pos engine spit the #5 plug today on my way out of town. i have been hearing a light ticking noise that started about three weeks ago and then monday it suddenly quit i thought ok, well thats a good thing and then today it blew a plug, i guess i am lucky i have 147,000 miles on her but i am not going to fix it as i see here thats its too much money for a problem that will happen again. i would rather spend that 3000+ dollars on a down payment of a toyota tundra !!! ford needs to seriously face their customers and fix the problem. i if it caused the ford company to go bankrupt then so be it. this is their problem that they know about and are not willing to fix it. i will never buy a ford ever again !
Reviewed June 13, 2007
My 2002 Ford Taurus is in tip top shape, or so I thought. While driving in a low speed area my front tire sounded like a gun shot then the car fell to the ground. The mechanic said they cannot believe that this could happen. With such a great site such as this one, I new I had no chose but to replace all my coil springs, because I fear for the safety of my family. There are so many issues with this car yet Ford refuses to help. What can we do? I am going to see about filing a class action lawsuit to get back our money.
Reviewed June 12, 2007
Bought a 2004 Ford F150 4X4 XLT. Had it for 3 years with no problems had done all scheduled and unscheduled maintenance. On 12 June 2007 at 3:20am the engine caught fire and destroyed the truck. I drove the truck at 5:00 the previous day for 1 hour and parked it at 6:00pm that night. The truck was running fine with no problems or anything it just caught fire as it sat on the street. The truck is a total loss. I will be contacting Ford in the morning conserning this issue.
Reviewed June 11, 2007
I am a senior mechanical engineering major at Texas A&M University. Using my best deductive reasoning and engineering judgment I am confident in saying that I was a victim of a fire caused by a faulty cruise control switch. Many of Ford Motor Company’s vehicles have this switch and have been recalled because of the many fires that the switch has caused; however, my vehicle, a 2001 Explorer XL/Sport 4WD, VIN number is 1FMYU70E81UB34529, along with many other models was left off of the recall list despite containing this same faulty switch.
I arrived at work at 8:00 AM on May 31st, 2007. At approximately 8:30 AM a co-worker informed me that my SUV was on fire in the parking lot. I was unable to open the hood to extinguish the fire because the cable that releases the hood had melted. I was forced to sit and watch my car burn until the Dow fire department arrived and used an axe and other instruments to cut through the hood and extinguish the fire. Mr. Gordon Huntington at (979) 238-9404 was taking notes as they inspected the remains. He was in charge of the fire brigade. After the fire ended, I lifted the hood and assessed the damage. All non metal components are completely melted, the battery exploded, the electrical system is fried, the paint bubbled and peeled off many areas at the front end of the car, and the hood is destroyed. As far as the engine goes, I feel it will never be reliable again because it has been exposed to the sulfuric acid from the battery. It is common knowledge that acid changes the material properties of metals. If the engine is used again it is possible that it would develop stress fractures in areas not typical of model and eventually fail.
It is my understanding that the switch causes the fires in the following manner. The switch is installed to shut off the cruise control when the brake is applied. Therefore, the switch is mounted on the master cylinder and attached to the cruise control system on the other side. For reasons unknown to me, the wire connecting the two systems is “hot� at all times, even when the car is off and the key is removed. Further, this wire runs underneath a reservoir of a flammable, corrosive liquid commonly known as break fluid. The switch is known to be faulty because inside the switch, a thin film barrier separates brake fluid from the switch's electrical components. The barrier is known to corrode over time, exposing the live wire to the flammable break fluid. The result is a fire that quickly spreads to all areas underneath the hood. Further, I have found that consumers, whose cars were on the recall list, could look for the following symptoms: Cruise control is not working properly; brake fluid is leaking around the switch; fuses are blown near the switch; or the fuse for the speed control cannot be opened.
The consumers could look for these symptoms to know if they were in immediate danger of a fire. I, however, was uninformed, because my model was left off of the recall list for an unknown reason, and therefore did not know that I was at high risk of a fire for more than 4 months. My cruise control stopped working last winter. However, I did not feel it was worth my time to get it fixed because I primarily use the vehicle for intra-city travel. Further, my brake fluid level was low on two separate occasions in the past 6 months. The levels were never significantly low and my brakes were completely re- worked in August of 2006, so I assumed this was just a gradual settling of the system. In hind site, it is obvious that the leaking brake fluid and a faulty cruise control switch were to blame for two seemingly minor car maintenance issues.
If Ford Motor Company had recalled my vehicle, I would have been notified of the potential danger, and would have used common sense to link the two as a potentially deadly hazard. After doing some research I have found that Ford Motor Company is aware of this problem, but did not recall all vehicles with the faulty $21.00 part for unknown reasons. If my car had ignited just hours earlier there is a strong possibility that 3 lives including my own could have been lost due to Ford’s negligence. My car was parked beneath the dry, wooden deck of a beach house. When ignited, the fire would have quickly engulfed the wooden house while my roommates and I were sleeping.
Further, I am currently employed as an intern at the Air Liquide hydrogen processing plant that is located on the Dow Chemical, Oyster Creek plant facility. The address is Dow Chemical, 1499, FM 523, Freeport, TX 77541. My vehicle was on fire within feet of highly pressurized hydrogen gas lines placing the safety of hundreds of employees at risk. One could argue that the vehicle is 6 years old and therefore it is not Ford’s responsibility because older cars are more subject to system failures. I find this absurd because many of the models on the recall list are far older. These consumers were all made aware of the danger that they were in. T
hese models include: Cars 1992-1993 Ford Crown Victoria 1992-1993 Lincoln Town Car 1992-1993 Mercury Grand Marquis SUVs 1994-1996 Ford Bronco 1997-2001 Ford Expedition 1998 Ford Explorer 1998 Mercury Mountaineer 1998-2001 Lincoln Navigator 2000-2001 Ford Excursion Pickup Trucks 1994-2001 Ford F-150 1994-2001 Ford F-250 1994-2001 Ford F-350 1994-2001 Ford F-450 1994-2001 Ford F-550 1994-2001 F-Super Duty 2001 F-Series Super Crew Vans 1994-1996 Ford Econoline 1996-2001 Ford E-450 In fact, most cars that were included on the recall list are far older than my 2001 Explorer XL/Sport 4WD. This renders the argument that Ford is not responsible for past warranty vehicles with potential hazards useless in a court of law.
Reviewed June 11, 2007
Well my 1994 mercury grand marquis burst into flame after sitting idle for about 3 hrs. four weeks ago totaly destroying the car and damaging one next to it.the arson investigator said the fire started in the engine compartment on the drivers side around the master cylinder for the brakes. thats where the cruise control stop switch is that ford has had recalls on from what I have heard for this same reason.
Reviewed June 9, 2007
After arriving at a friends house at 9:30 pm my 2002 Ford Expedition burst into flames after being parked for nearly three hours. Thank goodness I happened to be at a friends house or it would have been parked in my garage and would have burned my house down in the middle of the night. Even though I had the recall completed on the cruise control 6 months prior it still caused a fire.
Reviewed June 8, 2007
I own a 2002 Ford Taurus and the front driver's side spring broke while I was backing out of my driveway. When I took it to my mechanic, it just so happened another customer was at the mechanic and reported the same problem had happened only few months prior with their Ford Taurus. Luckily, the broken spring had not punctured my tire, as it did with this individual, who told me it broke and punctured their tire, while they were traveling on the highway. My mechanic told me they see this all of the time, but when I checked with the dealer, I was told my model year was not included in the recall. The repair cost me $550 (to replace both springs on the front end). With all of the recalls on this item, why is the 2002 model year not included? This is a major safety issue!
Reviewed June 7, 2007
I own a 2001 Ford Taurus. Recently while backing up in a parking lot the left rear spring broke and dug into my tire. I realized there was a problem but couldn't figure out where. I drove my car home slowly. I was lucky I didn't have a blow out. I had to pay $700 to have this fixed. Ford has issued a recall on the front springs but won't acknowledge that the back springs are bad as well. Those of us that want to see Ford forced into acknowledging this issue need to log a complaint with the NHTSA National Highway Traffic Safety Administration. Call 1 888 327 - 4236 or go to MHTSA.gov. If enough of us compain Ford might be forced into acknowleding that the problem is with the front and back springs. They have made it obvious that they won't step up and do the right thing by the people that bought their product. I will be trading in my car and never buying a Ford product again.
Reviewed June 5, 2007
Literally minutes before my husband was pulling onto the highway the front passenger side spring just blew and shreaded our brand-new tire. I am going to call Ford back again to find out if they will change their minds about helping us out.
Reviewed June 5, 2007
I own a 2003 Mercury Sable on which the right front coil spring sheared, rupturing my tire. My car has only 32,000 miles on it. I find it odd that there is no evidence of damage to anything other than the spring itself and the tire. If I had somehow caused the spring to shear, visible evidence should exist elsewhere. I've also had to replace the right side sway bar on this vehicle. Not the best quality vehicle in my mind. This is a matter of personal safety and someone is going to get injured if these issues are not addressed in the form of a recall.
It's costly to replace these parts and the labor associated with them (since standard warranty is only 3 years). These type of issues should not exist on vehicles that are still relatively new. I'm outraged and disappointed that appropriate measures are not being taken by Ford before someone is seriously injured or worse.
Reviewed June 4, 2007
2002 ford escape fire
i am adding to my prvious email, I have talked to 6 ford mechanics, that stated almost all the older escapes with over 50,000 miles on them have leaky master cylinders.
the purpose of ford recalling the abs modules is to put grease on the wires to keep from getting break fluid in the module, so they know theyre leaking. sounds like theyre putting a band aid on something that requires stitches.
Reviewed June 4, 2007
my 98 ford explorer 4.0 xlt, was parked for eight or nine hours and started on fire and totalled the truck.
i only had liability insurance coverage on it, and still owe on mycredit card for the purchase of the truck
Reviewed June 4, 2007
hello i reported my 2002 ford escape catching fire at the abs module about a week ago
well ford motor company is going to have an inspector go to ford to look at it, they first said they would only pay half to have it fixed, because they said there was an oil leak. which i had never known about. but if youll look at the nhtsa defect investigation in the summary it states the abs module is missing or has faulty seals that allow contaminents such as brake fluid and water to get into it. they will send their inspector. but the ford service manager here said he doesnt want me to have my guy and the ford inspector out there at the same time, because they might argue. sounds like he knows something i dont.
Reviewed June 4, 2007
I had (keyword:HAD) a Ford Expedition.The morning of June 2,2007 I woke up to find my wife's 2000 Ford Expedition completely engulfed in flames,after sitting in the driveway for more than 12 hours..PARKED with the engine off!!! I am just thankful that neither my wife nor my 2 year old daughter were in it at the time.That would have been a tragedy,it's bad enough that my vehicle was completely destroyed.I was never notified in any way ( mail or letter) by FORD that there was any type of recall on this year model as an owner. What is the deal FORD???? When are you going to get with the program and take some responsibility for this problem for the consumers?
My 2000 Ford Expedition was a total loss. My mother-in-laws Lincoln TownCar was also significantly damaged(possibly totaled also)by the fire from radiant heat.
Reviewed May 31, 2007
It was February 18, 2007 at around 1:20am. I had just picked up my girlfriend and two of her friends at a local bar on my way home from a sixteen hour shift at the paper mill I work at. The majority of the roads had been plowed and salted to melt what ice was left. I felt comfortable driving because my 2003 Ford Sport Trac was a 4x4. I know I shouldn't have, but I drank two beers about an hour prior to taking everyone back to the house (my BAC was way below the state limit). When I turned onto our road, I realized that it wasn't plowed or salted, it was too late. I heard my engine rev up and the truck started to go sideways. I did everything I was ever told to do when sliding on ice. I took my foot away from the gas and brake pedal, and did the best I could by just steering, but we were going downhill and I was only getting faster. Then I realized we were heading for an embankment. I hit the brakes hoping for a miracle.
We hit the embankment which jarred my foot off the brake and onto the gas pedal. The next thing I remember, I was being told that Life Flight was in route to take me to Columbus. I couldn't feel my right leg, nor could I see anything. I could hear my girlfriend crying, and I felt warm sticky liquid on my arm. My girlfriend told me she was bleeding really bad. Me and my girlfriend were in the front seats with our seatbelts on when we left the bar. She said she had taken hers off to get something from her purse a second before we wrecked. I was told at the hospital that we struck a tree going on or about 40-45 mph. We struck it with the left front of my truck (between the headlight and the radiator), and our airbags never went off. The truck was deemed a total loss.
My girlfriend ended up hitting the gear shifter on my steering column with her face, which caused a broken nose, a crushed orbital bone. It took two surgeries and a metal plate to repair it. She also had an eight inch laceration below her right eye, that is now a very noticeable scar, a concussion and a very bruised body. She was out of work for four weeks recovering. I had my seatbelt on and ended up spending 2 weeks in the hospital with two herniated discs, one bulging disc, a pinched nerve, minor nerve damage in my right leg, a concussion, a swollen and very bruised body and blurred vision for a week. I ended up missing four months of work doing physical therapy. All the doctors and therapist who have treated me or my girlfriend have said that if the airbags went off, our injuries would have been minor and that most of our injuries would have never even happened. And to think that the main reason I bought the truck was because it had driver/passenger airbags. Thank God we didn't end up any worse...No thanks to the airbags.
Reviewed May 30, 2007
Monday 5/28 @ approximately 7:45 pm my daughter and I got into my 2002 Ford Escape to go to Wal-Mart. I noticed the yellow ABS was lite up and commented to my daughter, that reminds me I need to take this in next week when I am off on vacation from Tuesday through Friday,(6/4-6/8, to have them check on the recall noticed received in April 2007.
We continued to back out and when we were in the street I noticed a lot of smoke coming up through the hood of the vechicle. I immediately pulled back up into the driveway told my daugher to get out, jumped out of the drivers side. By the time I got around to the front of the car, smoke was bellowing out from beneath the vechicle.
I ran into the house and got my husband and son who ran outsie. My husband told my son to jump in and pop the hood while he grabbed the water hose. The smoke was so thick he could not see and started putting water where it appeared to be coming from which was on the driver side up towards the front windshield.
After getting out the fire, he did not see flames, but smoke was thick and he did not look underneath, we were just worried about it catching whole vechile on fire and even the house, he could see where the box, I guess where the braking system is was burned and melted. This was Labor Day evening and my son said he would come over on 5/29 and take up to Gwartney Ford in Edmond along with the recall letter. The vechicle now would not start. It caused some kind of damage to the battery.
My husband Jeff called Gwartney Ford in Edmond and told them of the situation and they, I think her name is Lisa, said we would have to tow it up there. My husband adivsed her he did not feel we should have to pay to have vechile towed since it was a Ford problem. He had also called Ford at the 1-800# and they did not bother to even call back and also acted like it was our issue to get car to Ford dealer. After getting home from work on 5/29 my husband jumped the vechile to see if he could get it started which it did and drove it immediately to Gwartney.
I followed him up there and it was starting to smoke again when he pulled in. They, Service Dept./Lisa I think called my husband on his c-ph and asked if Ford had given us a case # and advised they would not be able to do anything without a case number which Ford did not give us along with failing to even call back. My husband said he would call Ford back and get a case #. Second time he called Ford, he talked to a woman named Jen and she said the first person who took the call did not even report it as a fire.
She started asking questions like was it gray smoke, black smoke, did you see flames etc. My husband advised her he did not remember the color of the smoke, just it was a lot and he thought the whole vechicle was going to burn up and just started shooting water on it. He asked about a rental car while it was being fixed and to make a very long story short, they gave us nothing but the run-around, they could not give us a case #, they would have to contact you and we would get something in the mail to feel out in 7-10 days.
They told us to contact our insurance company for a rental. We contacted our insurance co. and they said we did not have rental insurance. Why are we having to get a rental car, this is their issue. Seven to ten days, what are we suppose to do walk! They will have to send investigators like we are lying. All you have to do is look at see the melted box area.
Can their dealships not tell which by the way they confirmed it appeared that was exactly the issue? They were no help and this could be weeks if not months to get our car fixed. Gwartney pulled the car out back, they did not want in their garage per them, it can still catch on fire when it is not running. I am upset and want this resolved immediatley. I could go on but you can get the frustration I am having.
Reviewed May 30, 2007
Monday 5/28 @ approximately 7:45 pm my daughter and I got into my 2002 Ford Escape to go to Wal-Mart. I noticed the yellow ABS was lite up and commented to my daughter, that reminds me I need to take this in next week when I am off on vacation from Tuesday through Friday,(6/4-6/8, to have them check on the recall noticed received in April 2007.
We continued to back out and when we were in the street I noticed a lot of smoke coming up through the hood of the vechicle. I immediately pulled back up into the driveway told my daugher to get out, jumped out of the drivers side. By the time I got around to the front of the car, smoke was bellowing out from beneath the vechicle. I ran into the house and got my husband and son who ran outsie. My husband told my son to jump in and pop the hood while he grabbed the water hose. The smoke was so thick he could not see and started putting water where it appeared to be coming from which was on the driver side up towards the front windshield. After getting out the fire, he did not see flames, but smoke was thick and he did not look underneath, we were just worried about it catching whole vechile on fire and even the house, he could see where the box, I guess where the braking system is was burned and melted. This was Labor Day evening and my son said he would come over on 5/29 and take up to Gwartney Ford in Edmond along with the recall letter. The vechicle now would not start. It caused some kind of damage to the battery.
My husband Jeff called Gwartney Ford in Edmond and told them of the situation and they, I think her name is Lisa, said we would have to tow it up there. My husband adivsed her he did not feel we should have to pay to have vechile towed since it was a Ford problem. He had also called Ford at the 1-800# and they did not bother to even call back and also acted like it was our issue to get car to Ford dealer. After getting home from work on 5/29 my husband jumped the vechile to see if he could get it started which it did and drove it immediately to Gwartney.
I followed him up there and it was starting to smoke again when he pulled in. They, Service Dept./Lisa I think called my husband on his c-ph and asked if Ford had given us a case # and advised they would not be able to do anything without a case number which Ford did not give us along with failing to even call back. My husband said he would call Ford back and get a case #. Second time he called Ford, he talked to a woman named Jen and she said the first person who took the call did not even report it as a fire.
She started asking questions like was it gray smoke, black smoke, did you see flames etc. My husband advised her he did not remember the color of the smoke, just it was a lot and he thought the whole vechicle was going to burn up and just started shooting water on it.
He asked about a rental car while it was being fixed and to make a very long story short, they gave us nothing but the run-around, they could not give us a case #, they would have to contact you and we would get something in the mail to feel out in 7-10 days. They told us to contact our insurance company for a rental. We contacted our insurance co. and they said we did not have rental insurance. Why are we having to get a rental car, this is their issue. Seven to ten days, what are we suppose to do walk!
They will have to send investigators like we are lying. All you have to do is look at see the melted box area. Can their dealships not tell which by the way they confirmed it appeared that was exactly the issue? They were no help and this could be weeks if not months to get our car fixed. Gwartney pulled the car out back, they did not want in their garage per them, it can still catch on fire when it is not running. I
am upset and want this resolved immediatley. I could go on but you can get the frustration I am having. Regards, Kara Sherwood. PS: I do not trust driving this vechicle even if they do fix it! With the NON-service we received from Ford, I can do not trust their repairs at all! How long our we going to be inconveniced with Ford's issue???
Reviewed May 29, 2007
While park, i went into a store , spent 30 or 45 minutes in the store shopping. I returned to my truck to find that their was smoke comming from under the hood. i decided not to open the hood , in fear that i might add fuel to the fire. i called the fire department , but by that time i had a full blaze. I'm just so happy that this truck was not where i normally park it.in my garage. i did not find out about this or any other occurence until this incident happen to me. now everybody is telling me about recall's and everything else. i truly did love my ford truck,but after this i'm not sure whether i would ever want a ford product ever again. more than me loving my truck, many days i have had my grand daughter , that ihad to pick up every day, even though i never would have left her unattended. thinds happen so quickly you really don't have time to react. at the end of the day the only thing that happen was the fofd truck , that ilove so dearly, BURNED UP. Thank you LORD!!!
Reviewed May 29, 2007
On 05/28/07, I arrived home from work at 8pm. After dinner with my family and some television, I went to bed. My dog began to bark and growl around 1:30am which woke up my partner. She yelled at the dog to be quiet when we heard an extremely loud explosion from the yard. My partner's initial thought was that a transformer had blown. She got out of bed and went to the window where she saw my 2001 Ford F-150 on fire. We both ran through the house and onto the front porch where we called 911 and could only stand and watch the truck burn from the front to the rear in less than 15 minutes.
The fire department stated that the fire appears to have started from the engine compartment. I phoned my father the next morning to tell him what had happened and at that time, he informed me of the recall on the Ford vehicles related to the speed control. I began to make phone calls and was actually on the phone for over 40 minutews with the Ford Customer Relations Department. At the end of the call, I was asked, What do you expect Ford to do for you?. I explained that my main reason for the call was to receive some piece of mind because my initial thoughts about the fire was that it had been intentionally set by someone. At that point the conversation ended with me being told that the Consumer Affairs Group would be in contact with me over the next 7 to 10 days.
Reviewed May 25, 2007
well it is still be looked at by ford, but someone else looked at it before that and said it was the abs module. our 2002 ford escape caught on fire, it did not burn up, my son had driven it to school, parked it and noticed it was smoking under the hood. they got the hood up and fire was underneath the master cylinder, the abs module, well the principal got the fire extinguisher and put it out, the wires were melted. I later found out there was a recall on this,but i have not yet received my recall letter. i would like to add, some of the people at ford have been friendly while others have been awful. they should have to pay for mental anguish when stuff like this happens because GOD knows they put you through enough of it.
Reviewed May 25, 2007
I own a 2001 Ford F150 that caught on fire due to a faulty starter and now the insureance won't cover it and ford won't take responsibility. What are my options?
$4,600.00 worth of damage to the body and engine from the fire.
Reviewed May 18, 2007
Last year we bought a used Ford 2001 Expedition off the lot. It was totally decked out, 23 inch rims, DVD and Tv player with tv screens in the back seats...On May 16th 2007 I took the expedition about two miles to my gym. I parked the car about 8:50 a.m. By 9:34 a.m. people were running into the gym to find me and let me know that the hood of my car was on fire.
None of us could believe what we saw! Here were flames well over 12 feet in the air, so ingulfing our vehicle that nothng in the front of the car was left - burned to a crisp. In less than 10 minutes! It was gone. The fire inspector took one look and thought it to be a mechanical or engine fire. Someone else in the gym asked me to google engine fires Ford...This is the first we had heard about this.
The what if's came through our minds...what if it was in the middle of the night and parked at home, or we were driving, or the kids borrowed it. Thank you God for watching over us! I believe the uncomfortable part is now here, fighting with the insurance company about our rights and rental car insurance...The incovienence is the hardest part..along with the extra cash it will take to pull it together. Sounds like the other stories I read earlier! Ford ned to take responsiblity! Until then we consider ourselves to be blessed!
Reviewed May 16, 2007
My son's 2002 Ford F-150 caught fire & burnt up in my driveway on May 5th,2007. The fire dept. was called to put out the fire & said it looks as though the fire started around the master cylinder. The fire dept. investigator states the origin of the fire to be similar as the fireman.
Since the fire, I've been told about a recall on this vehicle due to fires linked to the cruise control switch mounted on the master cylinder. I purchased this vehicle from a used car lot 6 months ago & was NEVER told about this recall by Ford or the seller.
I found out after the fire.It totalled the truck, did extensive damage to my driveway (driveway was stained, scored,&sealed about a year ago for thousands of dollars),plus lost many added features in truck(Stereo,amp,speakers,alarm system,new tires,shocks,ect). The conversation I've had with Ford (Steve),seems to be stringing me along,downplaying their responsibility,if any, & it's very frustrating.
After sending them many pictures taken immediately after the fire(they look identical to previous fires started the same way), a picture of leaking brake fluid on my driveway just prior to fire,the same 5A fuse blowing a number of times(causing inability to shift gearshift),they will send out their invetigator to look at vehicle. I should be contacted by him within a week.
When I first reported this to Ford, I was told to file it with my car insurance(I have liability only), then told to file under home owners insurance($3200 deductible). I said it was your responsibility,not theirs.
Reviewed May 16, 2007
On May 14, 2007, at approximately 2200 hours, our 1997 Ford Expedition caught fire while in the driveway after sitting for approximately seven hours. We were enjoying a quiet evening at home with our three children peacefully asleep, when my husband heard the horn of our Expedition going off. Thinking that there was someone outside messing around, he went outside to check it out.
My daughter, 9-years-old, came running into my room to tell me there was a problem. I walked into the hallway and saw a orange glow illuminating from the front window. I ran to the window and discovered that my Expedition was engulfed in flames under the hood. I screamed at my husband and ran outside to find him with a hose on the flames of the car. We were scared to death as the fire was within inches of reaching our home, specifically our three childrens' bedrooms. We were completely devastated by the fact that we would be paying off our vehicle next month and here it was no longer any good.
I was crying one minute and laughing the next. My daughter was terrified to be alone after the incident. She finally went to sleep in my bed after hours of tossing and turning. We all were tormented by the events of the evening. Thankfully we had our neighbors there to help. My husband walked away with minor burns and cuts as a result of doing whatever it took to keep from having the house and boat catch on fire. We could have lost everything last night. Thankfully, our only loss is the vehicle. It can be replaced and so can a house, but we could have possibly lost a child and they can not be replaced. I
was completely shocked when I started reading all of the stories of others. We were considering buying another Ford, BUT I can tell you I have changed my mind. I will NEVER buy another Ford again. This is shocking to hear that so many people have suffered and Ford is not taking responsibility. They make tons of money and don't seem to back their product.
What is wrong with them??????
Our Expedition is a complete loss. We now have to file a claim with our insurance. We are impatiently waiting to see what is going to be done. Our Expedition was ten years old and had 156,000 miles. We are anticipating not getting much for the vehicle. We must also pay our deductible and the little bit we have left on our loan.
The loan would have been paid off next month. We were one month from owning a vehicle we have worked very hard to pay off. We are not sure how we are going to replace this vehicle without having to sell other possessions to be able to afford a vehicle that will replace our Expedition.
We both work very hard for what we make and now feel like we have to start all over again. It is such a shame to go through this and see that many others are experiencing the same. I am ashamed to have backed Ford as I have for so many years. Chrysler, Toyota, Dodge, and even Chevy are looking really good these days.
Reviewed May 14, 2007
2002 Ford Taurus - Front strut spring broke when the car was backing up and blew out the tire. Ford knows this is a commom problem, but has not expanded it's existing recall to include 2002 model year.
Reviewed May 14, 2007
I just wanted to add my experience with the Ford F-Series fires. On 5/11/07, I parked my 2001 F250 around 11:30 p.m. No prior troubles with this vehicle, and had just turned 105K miles. I brought my dogs inside for the night at almost exactly 1:00 a.m., which requires me to stand outside within six feet of my truck for a few minutes. No smell of any kind of smoke at that time was present that would have indicated a smoldering fire (I have worked as firefighter for twenty years and would have recognized even the faintest odor).
Around 1:30 a.m., a loud boom awakened me from my sleep. I ran outside to find my truck showing flame from the driver's side of the engine compartment. I know the first explosion I heard was NOT the driver's side tire exploding from the fire because I was outside on the phone with 911 when the tire blew. Within the six minutes before the arrival of the fire department, the entire engine compartment and most of the cab was engulfed. I am extremely thankful that my house, only six feet away, did not become involved, and it was only by divine intervention that I wasn't parked inside the carport that night.
Reviewed May 14, 2007
On December 13, 2006 I was driving my 1997 Ford Explorer on the highway going approximately 60mph when smoke started to fill the car from under the dashboard. I pulled over as quickly as possible and was met by a Virginia DOT truck that just happened to be there and the gentleman quickly put the fire out. The car would have been a total loss had I had to wait for the fire department.The fire appears to have originated in the cruise control switch and burned throught the master cylinder and wiring harness.
After having the Explorer towed to a CHEVY dealer where my son is a service writer, he examined it and said the fire appeared to have started in the cruise control switch and burned through the wiring harness and master cylinder. He also said that the car had no brakes because of the fire and had I not been able to reach the breakdown lane when I did I would not have been able to stop.
It only took the VDOT worker seconds from the time I pulled over until he had the fire out. The car has not been fixed yet. After contacting the Ford dealer we bought the car from, they said it wasn't their problem and referred us to Ford Motor Corp who said the same in a form letter. The most recent recall in March 2007 still did not include the 1997 Explorer but did include the 1997 Mercury Mountaineer.
I have instructed my son to give me a complete written estimate of the damages. I had dropped the full coverage on the car because I had planned to sell it because I had just bought a new car.
I never considered spontaneous fire to be normal wear and tear. I have taken very good care of this car and bought it new in 1997. The cruise control stopped working a few years ago but I didn't use it very often and didn't see the point in spending the money to have it fixed. Prior to the fire the latest quirk was the temperature and compass display above the mirror stopped working from a blown fuse.
I don't know if that's related. Until this happened to me I had no idea that this was such an extensive problem.
Reviewed May 10, 2007
On 5-7-07, my son drove his 1997 Ford F150 home from school and parked it in his spot in the garage. Within 20 minutes, we heard his horn going off steadily. I went to the garage to verify the noise and the truck was engulfed in flames! I screamed for my husband who grabbed a fire extinguisher. My son grabbed his key. My husband was able to put the truck into neutral (while it was on fire and he was still spraying it down) and we rolled it out of the garage by pushing on the back seat of the vehicle. My husband was able to put out the flames before the fire dept. arrived. My son's beautiful truck is ruined. The garage was covered in soot although there was no other damage to our home. My husband contacted Ford and they say they stopped paying on these types of situations and we should go through our insurance company. Because of the age of the truck and the mileage (80,000), with our deductible, we'll end up with very little money and not be able to replace this vehicle. My son is heartbroken. Ford should be ashamed. I'm still shaking from the incident days later. It was just horrifying to see the black smoke in the garage and the flames shooting from the vehicle.
Reviewed May 10, 2007
After having had sat unused for 2 days, my familys 1999 Eddie Bauer Ford Expedition spontaneously caught fire. It started under the hood and spead throughout the rest of the vehicle, our carport and other vehicle. The fire department was called and responded immediately. The result was the complete destruction of the Ford as well as our adjacent 2001 Cheverolet Tahoe.
The loss of two vehicles worth in excess of 50,000 dollars due to a potential manufacturer error seems to me to be both a bit irresponsible and negligent. We were the third owners and never heard anything about the potential damages therein. With a family of a wife, two infant boys and two Siberian Huskies and a cat, the damages could have been irrepairable.
To understate the degree of frustration our family feels as it relates to the loss of two vehicles at one time, we are appauled. Ford Motor Company, if ever, needs to step up to the challenge of reimbursing and amending this problem not just for us, but for the entire consumer market that has and ignorantly may purchase a Ford. Had it been known that there were any type of malfunction or hazard associated with a Ford vehicle, we would not have purchased it. Shouldn't Ford have contacted all owners over and over? Shouldn't they have obtained DMV records if you are not the original owner?
Reviewed May 9, 2007
I drive a 98 Ford Ranger; I'm the only owner and it was purchased brand new. I've never had any problems until I was recently in a car accident. I was not hurt. It was just an impact hit to a curb breaking the tire off... Airbag did not inflate... but smoldered and burned about a 12-inch circular hole filling cabin with a lot of smoke and a lot of burned plastic. I've tried finding info online... mostly read that nitrogen gas powers air bags on a chemical reaction but there's nothing about a fire... I feel very unsafe now driving thinking that going over the curb accident can cause a fire inside a vehicle and potentially igniting you on fire. I'm not sure whether this problem has ever been an issue? Or if this is a very dangerous matter with info to hopefully save others before it's too late.
Ford Cars and Trucks Company Information
- Company Name:
- Ford
- Website:
- www.ford.com
