Firestone Complete Auto Care Reviews

** the grade A mechanic (according to the service/tire manager) told her it was the radio amp that was causing the problem. She then called me and I spoke to the gentleman who said he was the tire manager. After a lengthy discussion, I agreed for them to unhook the radio amp that had been in the car for a minimum of 6-7 months and we agreed that if that did not fix it, they would do whatever it took to repair the car. ** had unhooked the amp while I was still on the phone. She then went to start the car and leave only to find the check engine light on. She turned the car off and the key was stuck in the ignition as the security went off in the car. She then went inside and told the service/tire manager and he asked ** to go check it out and run a diagnostics on the car to find out what the codes were. ** tried but couldn't figure out how to get the code at that time, so he asked if she could leave it for a couple more days, so they could look at it and try to figure it out.

Two days later, she returned to pickup the car as they called. They said it was ready and said it was caused by the amp that had been in the car for 6-7 months! While she was there, ** showed her how to connect and disconnect the amp stating that if she just disconnected it at night, it would be fine. ** then hooked the amp back up and she drove home and unhooked it. The following day, lo and behold: she went out in the morning and the car was dead. I called and spoke with the manager. This time he stated he was on vacation last week and knew nothing about it. He told me they had no idea what was causing it and that she could go and get a refund for the alternator. I told him that does not solve our problem. He said that was all they could do. But this leaves us with a serious problem with her car!

Anyway we went back. The first time, they told our employee that they would have to run the test again and charge us for it. The second time, they told our employee that there was no way to change the numbers. The third time, they told our employee "They didn't have time for this **!" At that point, our office administrator went up there and they told her it would take 45 minutes to redo the paper work. She told them “I have all day, get to it.” The guy was very short and rude with all our employees. Bottom line is we have close to 20 vehicles in this office alone and we will not be taking any of them to Firestone for any type of service.

First of all, there was nothing wrong with the fog lights. The technicians didn't know how to turn them on. Nice job! Second, the rotors were not below manufacturer's specification. I took the car to a reputable auto repair shop, and they said the front rotor had light grooves in it, but none of the rotors were under manufacturer's specifications. (Firestone lied about this to me when I called them; they even told me what they had mic'd the rotors at. Maybe their micrometer was off?) And finally, Firestone included items in the quote that had nothing to do with the inspection, trying to get my daughter to pay for services that were not required or needed at this time.

In the end, I paid $250.00 to replace brake pads and perform brake service, fix broken wires in the wiring harness to the third brake light, an oil and filter change (not part of the Firestone quote), and another state inspection fee. As I told the Firestone manager, they're trying to take advantage of a young girl and trying to make as much money as they can off of their state inspection license. This was an attempted rip-off. I'm just happy my daughter was smart enough to leave that place and bring the car to me.

Once inside, he checked to see if they had the tire I needed. He was gone at least 20 minutes. He told me they had one tire available. He totaled the price and then said, "You're not going to like this price. Are you ready?" Then, he turned the screen toward me and I saw the tire listed as more than $400. I called the Infiniti dealership in Raleigh, NC and they quoted a price for the same tire more than $100 less. I conveyed this information to another individual at Firestone and they lowered the price to match, which I appreciated. However, I was shocked that there would be such an initial difference in price.

After waiting 90 minutes to have the tire installed, I checked on the status of my vehicle. I walked to a window and the individual there said, "We are waiting to see if we have that tire." I told him that the first gentleman who waited on me had already checked and that I knew there was a tire available. The tire was then promptly installed by a very nice gentleman in the service area who was very professional.

In summary, the first individual (I'm sorry I don't know his name, but he was a black gentleman whose sleeves were rolled up above his biceps) was unprofessional. His comments are inappropriate and there seems to be a time lag when he is checking on things. The price difference on the tire left me unimpressed. Information from the first gentleman was apparently not conveyed to the service department as they were not aware that they had the tire I needed in stock. He was very busy with casual conversation and laughing with another woman that, unfortunately, the perception was that he was not focused on work-related issues to the best of his ability.

Well after they got my truck into the shop, near as I can tell the tires were not checked for balance, just rotated. They performed a diagnostic at the time and guaranteed me that after the testing, they would "know" what was going on. Later he told me they would have to dismantle the upper intake and possibly the heads to actually tell what was happening. When I went to pick up my pickup, I was planning on using the card we had gotten when I purchased the tires, which unfortunately was not acceptable for me to use because my wife's name was on it and not mine. So, I had to call her to come back and give them her ID.

I would like to mention here that since we have only been married for four months, that her name on her driver's license was not correct either. However, for whatever reason, they accepted her wrong ID. I started to be very uncomfortable when they kept saying to me that it was only because they had been taken by someone recently on a Firestone credit card on one hand and that it was company policy on the other hand, a policy which seems contradictory at best. After realizing that I may be a victim of their errors rather than the recipient of company policy, I asked the two guys at the register what's going on with their decision not feeling it was justified because of poor judgement on their part with some person or persons unknown to me. I had been going to this store with a clean history since early last year. We had no problems of nonpayments or unresolved complaints. They wouldn't back off, even though I uncovered these facts.

When other customers started paying attention to what was going on, they quickly acted as though I was the culprit who had "taken them" so I felt very uneasy and decided that they were the ones who were acting inappropriately. So, I left the place paying for the diagnostic with my Firestone card and we decided at the time it would be best for all concerned if we gave you back your card, with very bad feeling for what I had to experience in order to open my eyes, and feeling sorry for the other customers that were there not knowing that they may be the next ones to receive half of their service with full payment and suspicious treatment.

We have spent a few hundred dollars at this store over the past year. We are finished with Firestone. For it to be insinuated we were possible liars, thieves and treated in this manner is unacceptable in my mind. I am taking my business to another company. I know that both companies are owned by Bridgestone, as I said to the man at the other company "I only hope you guys are nothing like the guys in Liberty." I don't believe they are, but time will tell. The total on my bill is $85.16. Please make sure I was only charged for this amount so when we pay it off, our business with Firestone will be concluded.

Wow, all I wanted was my tire checked and it got totally out of hand. I relocated from Mississippi and never had to deal with this kind of unprofessionalism from Firestone and I am very distraught it had to come to this. I do not go to get my tire repaired looking for an argument and these employees were not going to be wrong. Firestone has changed and I will be changing my automotive service as well because my father dealt with Firestone and it meant a lot to me to follow his footsteps. This location really needs some anger management classes. Good bye Firestone.

I make $18.64 an hour; multiply that by 7.5 and that is $139.80. Unless I get a credit on my account for $257.21 and paid for my day $139.80, I will be contacting the Sun Times Tribune and the B.B.B. along with Facebook and tweet it. I work for a hospital and I will hand out fliers for people not to go to Firestone and I will pick all Firestones I find every Saturday to let the people know how you scam consumers. I will wait to hear from you prior to making my moves.

Never once did he offer to discount them, per how the roadside warranty/hazard thing is supposed to work. He tells me it will cost over $200. I tell him I don't have that kind of money today, and he promptly had them put my car out front and refused to do the rotation. Now, once I thoroughly read the paperwork they gave me that day, nowhere on it did it mention wires coming through the tread. So, the sales rep was making things up as he went along trying to trick/scare me into a purchase. I went and bought my tires elsewhere, for a lot less than what I was quoted at Firestone, I might add. However, I still had two tires on the back that I had purchased from Firestone, which I will get back to in a moment.

They also aren't real reputable about the car repairs either. I asked once about getting a new A/C compressor since mine was wearing out. I was quoted almost $2,000.00 for the repair. Of course I didn't have that kind of money and at a later date, got the said work done elsewhere for $599. One day when my car wouldn't start, I had it towed there. They spent 6 hours trying to figure out what was wrong, and then gave up. So, I had to get it towed again to a dealer, who after just ten minutes knew what was wrong. Two thumbs down to Firestone.

Getting back to the tires; I do not do a lot of driving, so how long I own the tires, doesn't mean I wore it out. I drive less than 4 miles to work each day, and I am lucky if I put 8,000 miles on my car in a year. On August the 17th of 2012, I noticed I had a nail in my back tire. Since I still had the roadside warranty with Firestone, I took it over there. They come back in after having my car in the shop and tell me I have three nails in each back tire, and that they cannot patch them because they are too close together. I ask about the warranty, because I should get a discount (the warranty is supposed to work by how much tread you have worn off the tire. You get a discount if the tire has to be replaced, based on how much tread you have worn off. New tires are 10/32 my back tires were still at 7/32.).

I was promptly told by the staff that because the tire was purchased 6 years ago, the warranty is no longer valid. Then, they tell me two new tires will cost $185.72 plus tax, and I am sure there were other hidden fees as well, such as valve stems, tire disposal fee, etc. So I said no, and when and bought two new tires elsewhere, and the grand total was only $156.

My beef is Firestone way overcharges for their tires, and their repairs, and will sell you a warranty on tire that they have no intention of honoring. Based on the tire wear (I asked how this is supposed to work and got an answer from a reputable tire dealer), I should have been given at least half of the price of the new tires at Firestone. Instead, I was simply told, "the warranty is no longer valid'. Well lesson learned. I will never go back there. And now that I don't have any phony warranties from them on my tires, I won't have to. I don't wish to be contacted by them. I just wanted to get this out there for people to know, so that they can stay away from Firestone and not make the same mistake I did.

As I arrived to Texas, I noticed that there were oil spots on the driveway. I then called my local Firestone; took my car in, only to find out that the Firestone in Modesto, California, never actually fixed the problem. As a matter of fact, all they did was put a temporary plug and a wrong washer, which in turn made the problem worse according to my local technician. The inside of the oil pan was stripped and was going to require me to purchase a whole new oil pan for $800.00. I am so disappointed with the Firestone in Modesto, California, that I would never recommend anyone use this location.

Now yes, I may be a young blonde female but I knew right away he was full of it because I do know that you can measure tread on tires and estimate how much tread you have left roughly based on the make of the tire. He even went so far as suggesting it wasn't even possible to buy used tires. I was in no way going to just buy $800 worth in tires right then and there for a nail in one of them. My tires are relatively new! So, I left frustrated and wanted a second opinion.

My dear husband was off shift the next day and was able to take my car to a trusted garage. Before they even suggested any solution, they actually took the nail out to have a better idea of the damage. Turns out it didn't even puncture through! No need to do anything and my husband left not even paying a dime. It is sad that Firestone would try and take advantage of someone the way they tried to sell me on 4 brand new tires. I will never go back there again.

Today, Thursday, Aug. 16, I brought the car back and had Dave the manager inspect it. Of course, his answer was that it was road rash. I pointed out that I had immediately pointed it out to his team. He asked if I had a video of the car before handing it to them for repair, which of course I have none. He felt that it wasn't his responsibility and walked away, incredibly rude on his part. I left the place and will never go back. Please do yourself a favor, don't use Firestone Quality Tire & Auto in Willowbrook, IL!

I requested the printout of the free check specs that will show the car being out of the alignment. The guy said, "Sure, I will tell the mechanic to print it out." I will mention that I have checked before with other tire shops for tire prices and alignment and all said they will check the alignment free and will print the findings. Actually, Sears Tires have a video clip about this. It is called "Alignment Audit" that is done in like 2 minutes. So getting back to my story after like another half an hour, it was announced that the car is ready and the alignment check printout is there.

I asked the guy at the register what is the difference in the tolerance shown between one side and the other. He said that it shows a green line for each tire, which means that alignment is okay, otherwise will show a red line for the tire that is out of the spec. However, in the next minute when I asked how much is to be paid for everything, another guy ** showed up at the register telling me that the total price is almost $300. Ridiculously high for two tires, $90 each. Then when I asked why the price was so high, he told me that I was charged for the tires and alignment ($80). I got in to an argue with them because I realized right away the scam that he was trying to pull on me, charging me for work that was never done.

I asked them why was work done without my approval and why the other guy told me that everything is okay and each wheel alignment is showing green/okay, meaning that no alignment is needed. Then the guy named ** told me that the printout is actually after the alignment was done and they can't print before, which is a **, contradicting the other guy who said that it will show red if the alignment is off. Bottom line is that I said I will not pay for something that was not done and I never approved either. I asked them to take the new tires off and put the old ones back and I will leave. Then, I noticed other weird things like the date of the printout being different than today's date when the car was tested, the car was recorded with a wrong mileage showing 50k miles less (which is about what the new purchased tires have as warranty).

I started to be very uncomfortable realizing that I may be a victim in an ongoing ripoff scam. I asked the two guys at the register what's going on with all these errors and they started to back off, seeing that I was uncovering all the facts. They cut the alignment fee right away trying to get rid of me when other customers started paying attention to what was going on. So, I left the place paying for the 2 tires with very bad feeling for what I had to experience, also feeling sorry for the other customers that were there not knowing that they may be the next victims.

The repair was for shocks and struts, front and rear. What a ridiculous comment for him to make. ** (the manager) was rude and smug. I filed a police report on the spot. The investigating officer told me that he was confident that Firestone did the damage and simply wouldn't admit it. We have spent thousands and thousands of dollars at this store over the years. We are finished with Firestone. For us to be called liars and treated in this manner is unacceptable. I will pursue this to the limits! The district management has been contacted.

Before I had gone into the store, I noticed that a carton of cigarettes had dumped out in the back floor of the truck. I picked them up and made note of how many packs I had left, 8 is what I had. When I got home Friday and went to get a pack, I was really furious to notice one was missing. I searched under my seats and everywhere and sure enough someone stole a pack. It may not seem like much to you but my husband is not working, and I cannot afford to support someone else’s habit. I am absolutely furious that you have people working for you that steal. God only knows what else has been taken from the other vehicles.

I also noticed on Saturday that the change in my ash tray was all gone. I do not use it except to put spare change so I do not have to go through my purse at the drive-thru windows. The first incident was pretty bad and I should have reported it at that time, since I lost 3 days of my trip and only had 1 day to be there. From the current reviews, it seems to me that maybe you need to screen your employees and managers a little better. I will never use any of your stores again and will notify anyone and everyone about what my experience is with your stores. I am just thankful that when the brakes on my truck did not end up a very tragic situation. I should have followed up but felt sorry for the store manager so I did not. Well now I am not going to keep my mouth shut. I will spread the word about my experience with your shop.

The call I received from the shop for my estimate just frustrated me. Like I said, my knowledge about cars may be limited but I am not stupid. I was quoted $700 for my brakes and rotors (front and back). Brake Masters inspected my brakes a month before and told me that only the front rotors were bad. As I was leaving on a road trip, I just did not contest them. But when they told me that my front bearing needed to be changed for $1200, I just could not believe it and questioned him, "at 42,000 miles?"

I just declined the bearing repairs. When I picked up my car and saw a $200 in labor charges, I just was so surprised and was told, "Well, Ma'am, this is Santa Fe," talking to a person from Bellevue WA, Microsoft hud, right! I went to the KIA dealership, which tested my car and told me that the bearings were fine, and that in the whole Sedona history, not one case of bad bearings was ever at that mileage, and on top of everything, they are covered by the manufacturer warranty until 60,000 miles which I am sure Firestone was aware of. This is what I call highway robbery. I will never go back to Firestone in Santa Fe and would rather pay a little more and take my car to the Kia dealership. This is what is wrong with this country. 5,000 miles later after a round trip to Seattle, my bearings are just doing fine, crooks.

I thought Firestone was supposed to fix my problem and not make it, and it was a simple oil change, how can you mess that up? Then Firestone towed the car to a shop where they fixed my kind of problem. The first estimate was +$3,500 to remove the engine and see if the head gasket was blown and the final price will be determined. It seemed like the mechanic wants to play stupid with me and wanted to charge me with whatever, I mean I was about 2,000 miles away from home, so hey why not? I talked with my mechanic back home and said it should be about +$3,000.

The third and last abuse was when they did the brakes on my wife's SUV, they put grease all over the inside and the outside of my wife's vehicle and cleaned the outside paint with a cleaner that ruined its original paint. The manager, Dennis **, keeps trying to give discounts instead of fixing the paint on my wife's car and taking my cut due to their mistake.

I will have to get my pads serviced elsewhere as I do not trust them and I would like a refund. There should be no way that I have 50% use on new brake pads within 3 months, hear squeaking when applying pressure to the brakes and have paid over $700. Should I have an accident due to faulty brake pads, I will be soliciting the help of an attorney and the Bureau for Automotive Repair. I experienced a problem with this store in July 2006 in Long Beach, CA and I had to solicit the help of the Bureau for Automotive Repair. I surely did not expect to have problems with the store here in Louisiana. I'd greatly appreciate your assistance in helping me get fair treatment and resolution.

He expected me to do everything as if I was working for him. He had first told me to let them know about the letter form. I gladly said, “No! You call them. That’s your job.” Here’s my problem: why the heck in the world do I have to wait for a car rental in the first place? Why didn’t they just give me one the day the incident happened? Why do I have to wait so long? If Evans Tire is a smaller company, why do they take better care of their customers?

By 6:16 pm, I had not heard back so I called again. I was told (by **) that they had looked at the car and that the brakes were fine and that I just needed the rotors to be turned. He quoted me an estimate and told me that I would be called when the work was done. I told him that no one had called me back from the previous calls and sarcastically relayed my lack of faith that I would be called this time. At 7:40 pm, I realized I had heard nothing and called again - no answer. My wife and I drove to the service center to find it closed and her car hoisted up in the garage department. We are furious that we were never called back despite continued reassurances, nor were we told that her car would not be ready by closing time. You can bet they will receive an earful from me in the morning.

Just South of Olympia, WA, the alternator dash light came on, and the engine temperature was climbing. So, we pulled into the rest area and shut the engine off. It was about 7:00 PM, and I called Firestone. Finally, an agent answered, stating the store was closed and that normally they would rent a car for me through National Rent-A-Car. He called me back and told me instead that Lakewood Towing would be coming to pick the car up and take it back up to Ft. Lewis Firestone, where the work was performed. We opened the hood. The whole engine was extremely overheated. No water had leaked out, but all the water in the overflow reservoir was sucked back into the block.

I believe since the water pump was also changed, the anti-freeze would have been checked and filled to level indicated and then ran to insure the proper fluid level. I believe the technician was in a hurry to finish the job and did not put a sufficient amount of anti-freeze back in the engine and in haste left one of his tools in my engine compartment. No fluid leaked out at the rest area as I have said. Then, I believe an additional tensioner that runs the altenator, but not the water pump, was melted as it is made of plastic. The technician told me.

The timing belt was not harmed according to the technician, the one that runs the water pump! The timing cover case was so hot that it could not be touched. I talked to the store manager, Cliff. He tried to explain to me that the problem was not caused by the work (timing belt and water pump kit replacement) but instead was caused by the outside tensioner that he neither explained needed to be replaced. Apparently, he felt comfortable not replacing or telling me about. Cliff said the bearing tensioner failed and that was what caused the overheating.

The manager then stated he could not replace the work he had performed but that he would replace the outside belt tensioner for free. I insisted that the whole process with all parts be replaced because of the extreme heat along with the burnt anti-freeze and oil be re-installed. The manager would not agree to perform this work, so I called the Regional Manager Len. He would re-emphasize to the store manager. I also asked them to replace the radiator cap and the radiator temperature thermostat and address the burned engine oil. They agreed eventually to re-do the entire job, putting their best technician on it. I thought the engine block might be compromised along with the aluminum head or the head gasket.

The regional manager stated Firestone did not have the facility for that. But eventually, he agreed to have a block test and cylinder leak down test done if I could find one open on Saturday. I did, it's Parkland Titus Will Chevrolet. But they could not do it till Monday. On Monday, the tests indicated to me that the anti-freeze was indeed leaking past the number one valve, causing a very slight loss of about 30PSI of compression. The Service Adviser Glen at Parkland recommended sending the head to the shop, but the Regional Manager Len for Firestone, according to Glen, "to button her up"!

The valve is still leaking fluid, and I am still losing fluid. I am angry, because the work should have been right the first time. Secondly, Firestone Consumer Advocate has been informed of this situation. But as to this day, I still have not gotten the valve leak repaired. I feel I should be compensated for the damage caused to my valve compression leak that did not exist prior to bringing my Vue for routine maintenance. I have not received a follow-up from the regional manager either. Help!

My car then gets towed to a local mechanic. The new auto repair shop owner states that my front right CV axle was improperly installed and now I need a new transmission on top of that. Estimated cost of repairs exceeds $3,000. They advised me to contact Firestone to file a claim as they improperly installed the front right CV axle. The claim is filed at 9:30 am EDT on 6/29/12. Firestone mentioned to me that it would take 24-48 hours for a claims inspector to come out to my vehicle. It is now 11:30 am EDT 7/6/12 and Firestone's Claims department is not even answering my calls.

I've asked the new auto repair shop to halt work so the claims inspector can see the damage they caused first hand. I don't know how much longer I can wait. The long trip I stated before was me moving from Florida to New Jersey and my car broke down during that move. I am inconveniencing friends of the family for a place to stay as I no longer have a residence in Florida. I also have a temporary arrangement at my place of work to allow me to work remotely as I'm now based out of the NJ office and have no way of getting up there (on top of leaving my car in Florida). This is not permanent and this whole situation may cost me my job or at the very least upset my manager.

Let this serve as a warning that if Firestone improperly installs something on your car, their claims process is horrible and the folks at their customer affairs department and claims department have no empathy or compassion for someone stuck a horrible situation. All I've asked for is for them to expedite my claim given my horrendous situation and they have done the complete opposite.

A few days ago, I had another oil change. They told me I need new tires again because the car was out of alignment. They aligned it once more and I had to take it to another Firestone to check it over again. The issue has been with my ties cupping. Now, they are saying I need to pay another $280 for rear shocks. I do not mind spending money to maintain my car, but I am not paying for all these services when it is their job to tell me what needs done. I should not get three sets of tires in six years with 60,000 miles in between.

I am very mad and requesting someone higher up to review this. If not, I am just finding another company to service my car and the new one we are about to purchase. I refuse to keep being told I need to pay more money for their issues. Also, my previous oil change, they did not put my undercarriage on correct and had to pay $200 to purchase another because it fell off. I am very frustrated and angry. Please help.

About a month ago, I brought my vehicle in as the check engine light was on and I needed to successfully complete my emissions test in order to purchase my sticker. At that time, your service department was unable to perform services needed and I was charged approximately $229.00 at that time and referred to Bettenhausen. The check engine light was still on. Bettenhausen completed service and I was able to successfully pass the emissions test. When I had the air conditioning problem I should have probably gone to Bettenhausen but returned to Firestone as I have previously found your service department to be exceptional, convenient and the Firestone charge is a convenient method to pay for maintenance repairs.

However, at this time, I feel I received inadequate service on Saturday and to the tune of $529.98 only to be told to “take it to Bettenhausen” who in turn told me not to waste my money, that it would be far too costly to fix the air conditioning on this particular vehicle. Your service department’s complete lack of professionalism is totally unacceptable in today’s standards and I feel I was charged for incomplete work. The Illinois State Consumer laws prohibit unfair practices. At this time, I am requesting the recent charge of $529.98 be adjusted and/or removed due to the fact that I continued to experience operational problems and in addition the check engine light was back on. I am hoping that you can review my account and either remove this recent charge or make an adjustment. I look forward to hearing from you and want to thank you for looking into this incident.

Firestone got the okay to do the maintenance on the car after advising the item that would correct the symptoms of overheating. The store gave a price for each item for the issue of overheating stated on the complete vehicle inspection. The items listed on the complete vehicle inspection work order ** show symptoms that would fix this issue: Upper radiator hose, remove and replace radiator hose - one thermostat, remove and replace thermostat and/or outlet antifreeze gallon. After maintenance and a call to tell us the head gasket was blown, they advised that we drove into the store with a blown head gasket. This was unacceptable. We advised that the car did not have a blown head gasket when we drove the car in. There were no signs of an engine having a blown head gasket. Furthermore, during the complete vehicle inspection, qualified service maintenance technicians would have noticed if there were signs revealing any symptoms of a blown head gasket, but it did not.

A week before the car ran hot, I had my oil changed by Mobile 1 Lube Express. There was no blown head gasket. I have paperwork showing radiator fluid due for service. After 2 hours in Firestone care during maintenance, I believe this was when they blew the head gasket because they did not diagnose a problem elsewhere and during their service maintenance checks and testing, resulted in a blown head gasket. From discussing this with the store manager, they advised that there is a possibility that it could have happened, but a one in a million chance. I believe this happens to be that one chance that it happened to be. I have the original documentation with complete vehicle inspection and I believe if a blown head gasket was something we drove into the store with, it would have been identified as the symptom on the complete vehicle inspection and not after quoting a price of what the symptoms were to fix the problem. Head gasket was not identified on the initial complete vehicle inspection. It was not on the work order during the inspection with qualified service mechanics.

We were told to take the car and leave after arguing and not accepting what had happened during their service maintenance. We were told the car was now running in better condition than what we drove in because they had supposedly changed out the items above. We drove the car home, the car was idling up and down, misfiring and still running hot. We drove in, the car would run hot after about 5 minutes. The car runs hot immediately. Luckily, we live only a couple of blocks away. The next day, we had the car towed to another auto repair shop, Mill Creek Transmissions & Auto Repair. Out of our pocket we had to pay $1,528.00 for the following repairs to the car after Firestone maintenance: Head gasket set, timing belt, water pump, radiator, oil and filter, and labor.

How can one expect me to take it back over and over, and other problems were experienced with other repairs or work. The workmanship, the checking, and the repairs are not up to par. I want my money refunded for the $289.00 for the power steering. I paid in full the $689 and other Firestone bills prior. I am paying for a service that was not completed and which I have returned. If I recall the power steering had been done for only a few months, had problems, then stopped at Firestone Hwy 80w for repairs. In April, Hwy 80 'bled' the power steering lines. Then, I experienced problems with the power steering on April 28, 2012. Other problems I noticed was at I-55, after some work they left a cover from under the hood on top of the car.

As I drove down the interstate, it was flapping and I returned back. At first they said nothing here, then looked, lifted the lid, and put the cover back on underneath the hood. It was left on top of the van outside on the windshield. There is more but I rather put it in a letter in a written timeline when I view my records. Please send me the address, name, department, and direct number for the hierarchy of command for the next three persons up. Bottom line - I want my refund; it can be negotiated, but I see full or majority refund for time, inconveniences, tows, lack of transportation, paying others for transportation to get around myself, frustrations, and lack of proper repairs.

This is a valid complaint and request for refund based on all considerations. Thank you to the person who will utilize their rightful power/position to rightfully refund me. For now, I am overpaying with the finance charges which are too high for a service that was not performed and executed properly. The evidence is in Firestone records if examined and if they were fully recorded, and my valid complaint. In addition, I do not understand after all the repairs to the van - why three major fluids were drained in my van as much as I took the Millicent Shelby Chevrolet Van in to Firestone over those several consecutive months?

They told me they would not change my brakes because it was not their fault. They cleaned my rotors and said I should be good. Now, it is June 2012, my brakes are completely shot along with two rotors that are bad. We are grinding metal to metal and took the van back to Firestone and they said our warranty is out and they will not do anything about it. I explained to them that we brought it back in January or February and they turned us away. They will not back up their warranties as they will try to find fault of the driver for whatever reason it is. I would seriously think twice before taking your car for any reason (including oil changes) to Firestone.

I immediately went back into the service center and informed them that the problem had not been fixed. The guy at the desk went out and did a test drive with me and confirmed he was hearing a noise too, but indicated that manager would be out until Monday and he was unable to remedy the situation. I left my car there and on Monday I called to get a status report, but was told the manager was now out of the office until Wednesday and I'd have to wait until he returns. The assistant manager tells me the lead tech checked out my vehicle and they were now leaning towards the same conclusion as the dealership, the control arm bushings, and that they could meet me halfway on the cost of the additional repairs. Needless to say, I'm pissed! I have been duped into getting my struts replaced when that was not the problem.

On May 26, 2012, I purchased ($90.12 total) the rear alignment shim and had an alignment done for both the front and the rear. This was done because of a five-day trip beginning on June 1st. This time, after the shim installation, there were several red marks/notes for the unsuccessful alignment. So it seems that installation of the shim caused Firestone to not be able to properly align the vehicle - red marks were put after the shim and not before the shim. Can the vehicle ever be aligned properly with the alignment shim with no red marks for front or rear? Should I have the shim removed (get a $90.12 refund) and simply get a tight and proper alignment for the front with no red marks (such as the nice alignments done on April 19 and May 21)?

I prefer to keep the shim, but only if a good or proper alignment can be done for both the front and rear (with no red marks/notes)! If this is not resolved very soon prior to May 31st (because I will be out of town with the car for five days beginning on June 1st), I will contact the BBB and the City of Chicago’s Department of Consumer Affairs. If Firestone can provide a "loaner" car for my five-day trip to Indiana and Ohio, then there will not be such a rushed time-frame for doing the proper alignment on the front and rear and there will be no need for me to contact the BBB and the City of Chicago’s municipal court at 400 W. Superior.

The next day, I went back and looked for Miguel (the guy who checked my car before I left it for tire replacement). He was on his way out with me to show him the damage when the manager, Ron, immediately followed us showing me some paperwork stating that the damage was pre-existing. He didn't even allow Miguel to talk to confirm the damage. He talked about other issues with my car without addressing the issue I was complaining about. My advice to all customers, get a photocopy of their checklist before leaving your car so they won't tell you that you are the one lying if they will damage your vehicle.

One of the things needed was a wheel bearing I agreed to service and in 2 1/2 hours I was done. I should have called an auto part store to get the price of the hub bearing before agreeing to service, but I did not. Three different places including a dealership and 2 retail stores, I later found out that the price for the hub should have been between $70 and $85. I won’t be doing business with this company and will be warning my other female friends to discontinue using Firestone.

Parts - $118.73, Labor - $100.00, Total - $218.73. The mechanic stated that he would take his own family in this van (after brake repairs) with total confidence as to safety and functionality. I drove the van and the brakes work excellently!

Same Firestone service advisor, John (no longer there) quoted me $395.00 + labor for fuel pump for same van. I asked, "Where are you getting the part?" He said, "From Autozone, right next door". I called Autozone and the manager told me the part was $129.00. I called John back and he said "$395.00 is what Autozone quoted me". I called Autozone back and the manager said, "Absolutely not true! " I threatened to report John and Firestone to Corporate at which point John installed the fuel pump for $129.00 + labor. John attempted to charge me over 300% mark up for this fuel pump.

** (current manager) quoted me around $378.00 to replace the spark plugs, distributor cap, rotors and wires for my 1998 Nissan Sentra. My mechanic at Gulf did the repairs for $144.00. That's a difference of $234.00 I spoke with ** this morning to complain about the excessive brake estimate and his reply was and always is, "we just follow corporate policy!"

At this point, I don't know what to believe. I paid $90 for a diagnostic test which should have identified what the actual problem with the car the first time. It seems like Firestone just starting coming up with one problem after another. I am very disappointed in the service and the method in which Firestone came up with all these problems just to make more money. Most customers would like to get the car working and can't afford to have everything under the hood fixed or replaced. Never again!

If you try to mail your bill, they'll charge you if it arrives in their offices after the due date. How will a consumer know when their offices have received the payment other than to send it certified mail? If you try calling in to pay the bill on the phone, you are charged $10.00 or $15.00. They can hold your bill for as long as they want and say it was sent after the due date (from the store) or arrived late in the mail.

You also have to pay them in cash. I have gone into the store plenty of time for my bill to be sent and have sent my bill in the mail in plenty and have been charged twice a late fee. I've noticed on my bill for May a late payment warning and I quote: "If we do not receive your minimum payment by the payment due date, you may have to pay a late payment fee of as much as $35.00. Minimum payment warning: if you make only the minimum payment each month, you will pay more in interest and it will take you longer to pay off your balance." I believe that makes it virtually impossible to get your payment in a timely manner in order to be able to charge late fees. None of this is explained to you in advance also.

I went on vacation to Alabama that day and returned on Tuesday, March 13, 2012. On March 18, 2012, I took my vehicle to Firestone to get a standard oil change. They kept my car from 8:11am until 3:15pm. On the morning of March 27th on my way to work, my car began to pull and make a strange noise. I was able to make it to work and back home. Once I got home, I called Firestone and let them know my check engine light was back on and exactly what my car was doing and that I was not able to drive the car.

Firestone sent a tow truck to get my car and I was left without a vehicle for 2 days. I was told several different stories about my vehicle as to why it was not fixed because it was a turbo vehicle and Firestone doesn’t work on turbo vehicles, etc. Firestone kept my car until March 29th at 4:47pm. I was assured the problem was fixed and that the smoke that was coming from the vehicle was normal because of the service they performed on the car. I paid for the part that I was told my car needed and was told I would not be charged for the labor.

My car continued to smoke the next day. I called Firestone and asked them if it was normal. I was told it was by Randy. On March 31st around 12:30, my car began to smoke heavily and pull again and the check engine light began to flash again. I called Firestone but did not receive an answer. So I immediately took the vehicle to them and explained to them what happened and let Randy and Neil see the smoke and hear the noise coming from the vehicle. I was then told they would have to look at my vehicle and see what the problem was. I called Firestone around 3:00pm and was told the parts they needed had to be ordered and would not be in until Tuesday, April 3rd. I explained to them I needed transportation to and from work and to get my children to school every day but I was told since I was not getting charged for labor.

I called the consumer complaint line and spoke to a representative and was given this case #**. She told me she would call the store and see about me getting a rental because I told her I spoke with Stoney and he told me he did not know the process. She called me back and told me the store manager said no, he would not give me a rental car because he was not charging any labor. I felt as though that was very inconsiderate knowing that I have a job and 2 children to get to school and other errands to run. I spoke with someone concerning my complaint on Monday and was given a rental car on April 2nd. Neil was very rude and treated me as if the situation was my fault and that giving me a rental shouldn’t have been an option but like I explained to him several times, I need my own transportation.

Once again when I picked my car up on April 3, 2012, I was told it was fixed by Randy and that it was a part broken and that everything was fixed and I should not have any more problems. Now, here it is April 22, 2012, only 19 days and I had the same problem. Today, my car began to pull and slow down and the check engine light came on. I am stuck again, without transportation.

I called the complaint line and left my information for someone to contact me ASAP. I am very upset that this has happened again to my vehicle. My car is not working and I do not have transportation to work. I do not want that Firestone to even work on my car again because they have only caused more problems. I need a rental car until my vehicle is 100% fixed for good. I feel as though I should be reimbursed for all the money I have paid to get my car repaired. I have spent at least $600.00 to have my car repaired ($527.81 on March 10, 2012 and $91.30 on March 29, 2012.). It is not fair that after all this money has paid, my vehicle still is in the same nonworking predicament and in worse condition than what it was before I ever brought it to Firestone. It never smoked or pulled or made loud noises until they began working on it. Someone please contact me immediately about this claim.

A professional mechanic inspected the vehicle and determined that the problem was not the tie rod ends, but the upper ball joints and the pitman arm! Also, I took the vehicle in for a tire rotation, which they said they did, but we could tell they didn't. The front right tire had excessive wear from bad alignment and that same tire was still in the same position after the rotation was supposedly done, proving they didn't actually do it!

I now have no confidence in bringing any of my vehicles to a Firestone service center. Something should be done about this place. It is the Firestone located at 26 Maple Avenue, Red Bank, NJ 07701. I have also heard similar situations happened to other people at the same place.

Unbelievable, that two persons working at same store would give the same type of service, this must be a common practice of customer service for Firestone standards. To whom this may concern, I will never take my business to any Firestone location. I would suggest you change your customer service manuals and have your associates study them.

Then just today, my battery had to be replaced which I bought from Firestone 3 years ago. They informed me it was the wrong kind of battery for my car. It was placed under the rear seat without being properly vented, etc. They had just stuck it there without being properly done. It could have caused a fire and released acid smells into my car.

A couple of weeks ago, I dropped my car off at a Firestone for a routine oil change. The tech pushed all my headlight buttons and got them stuck. I told the counter person, and he got angry with me and argued that the tech said he didn't touch the buttons. I showed him how the buttons were all stuck, but he wouldn't listen. I unplugged the back of the control box and said I would never be back. The counter person said, "Good. Have a good day."

I am a senior. My family is furious with Firestone! I have forked over a lot of money to Firestone. It's stopped now! Firestone technicians should be parking cars, not working on them!

Anyway, the dealership told me that the tires were not balanced and that they were over inflated. I had the dealership lower the pressure to the allowed setting. The dealership asked me if I wanted them to balance the tires, I declined due to the tires were new from Firestone and that I would take it back to them. I went back to Firestone on 4/9/2012 and told them what the dealer told me and also said I would bring the van back at 7am when they open. No problem.

I got back to Firestone this morning, 4/10/2012, and told the guy at the counter what I needed done. He told me that he had no one working yet and there would be a wait. So, I asked how long the wait would be. He told me again that there would be a wait and I asked again how long before he could say anything. The manager started yelling at me and said that they weren’t open yet. I hadn't realized that it was 10 min till 7am. I asked what his problem was and he kept yelling at me and never did apologize to me. I asked him for the boss’ number and he told me he was the boss. I said no, I want your boss’ number and he finally scribbled it on a torn off piece of paper and just the boss’ number and not his name. I had to ask someone else for his name.

I have had enough at this point and sat down then he came back in and asked where the keys were. I handed them to him and he pulled it into the bay. That started working on my van and I went out to watch. He pointed out that I had a screw in the back tire and I told him that was why I brought the road hazard. They took off all the tires and re-balanced them and removed the screw. The screw hadn’t gone through the tire, it was a small one. I continued to watch them work and put the tires back on the van. I also noticed that the guy that put the tires back on didn't torque any of the lug nuts on all the tires when I came in the day prior, I also wanted one of the tire sensors replaced. They didn't even mention that until the guy working on it got out of the van and said the warning system was on. I informed him and the manager that was discussed yesterday and was to be addressed this morning. The manager shouted in to the girl working at the time what was the status of the sensor. She told him that it would be later on in the day before it would be there.

This is a list of the things that that did wrong the first time that I had the tires installed. They did not balance the tires, no valve stem caps on any of the tires, did not put the spare back under the van, did not check the tire pressure, did not road test the van, did not clean the blue of the raised lettering that was showing. This is a list of the second visit that they did wrong. They did not torque the lug nuts, did not road test, did not give me any paper work, did not repair the sensor that I asked for the day prior, and finally, literally yelled at me for asking how long it might take to get the repairs done.

I called his boss and he apologized for the rudeness of the manager and I told him I just wanted my van repaired and he suggested that I bring it to his store in Druid Hills. I asked him to order the sensor and call me when it comes in and I would make an appointment. I have gone to Firestone in Douglasville and never had any problems. The only reason I went to the Howell Mill store is it is close to my work. I would strongly suggest that if your car or van needs work, not to take it to the Howell Mill Firestone store. I drive the back roads so I still don't know if the van is still wobbling.

When I picked up the car later that evening, it was in worse shape than when I took it in for service. I called Firestone the next day and explained about the issue. I was asked to bring it back and they would test drive it to see if any issue would occur while in their possession. They called me back and indicated that they found no problems of what I had reported.

I took the car back home and again, it was experiencing the same problem. I had another mechanic look at the car after I explained that I had the idle speed control valve replaced. He immediately stated that the part on the car was not new and that in fact, I was given back what I thought to be the old part. The mechanic looked inside the box only to discover that the new part was in the box and never replaced with the old part. My significant other immediately contacted ** at 2:45 on April 6th and explained what we had discovered.

We took the car back immediately to have the new part placed in the car. I was furious as I paid for a service and not once but several times explained that the car was not running properly and was in worse shape after several days had passed. On Sunday, April 8th, the check engine light came back on when starting the car. The idle surge up so fast which is not was it should be doing. I have taken my car back.

As of today April 9th, I’m still waiting to hear what they plan to say what the issue is now. I think after this last appointment, I will never let Firestone service my car again. It is so unfair that we pay for an expensive service and the experience is not a good experience only to feel ripped-off.

He tells me that the car has several coolant leaks; they will need to replace those hoses that leak as well as the throttle housing and gasket as the two hoses that attach to it are also leaking and the throttle housing is corroded at the hose connections. I tell him I'll be right over and arrive 10 minutes later by foot. I asked Saen to show me where he found the leaks and the throttle housing corrosion. He points at some coolant hoses at the thermostat and the heating core area. The engine is dry as a bone. At this point, I suspect that Firestone didn't even do a system diagnostic since the engine bay and under the car is dry as a bone. I tell him there is nothing wrong with those other hoses he pointed out and nothing wrong with the throttle housing.

My car is a 1988 model. Some corrosion at coolant hose connections is expected. He calls Chris ** who tells me they cannot just change the hose. I know leaks and I want to change the bunch of hoses and throttle housing they want or I can leave and he won't even charge me for the coolant system diagnostic. I tell him that by calling at 2 pm and telling me his lies, he has wasted my day. I cannot possibly go to another mechanic at the end of this day and will need to take time off to go another day. This is the kind of "service" I would expect from Joe's Garage, but not from Firestone. Shame on Firestone for hiring such dishonest people like Saen the "mechanic" and Chris ** the "service advisor". Shame on you people!

I called ** on 3/23/12 and told him what the two mechanics told me. He asked me to bring it in for them to look at it because he really didn’t think it was the bearings. He stated if it was the bearings, it was not a mistake caused by Firestone. I told him that’s not what I was told by other mechanics. I told him that they told me if the balancing or alignment was not done properly, this could cause damage to the bearings and Firestone did both. He then said if it was the bearings, it could be done for the amount $450-$500. I told him if it was the bearings, I would not allow them to do the work on my car. He told me to bring it in on 3/27/12, but call the day before and speak with him. I did not bring it in on 3/27/12 because when I called on 3/26/12, he was not working. So I tried for 3/30/12 and on that morning when I called, ** told me that it would be a long wait and said I can’t come in then because I have to go to work. I then made an appointment to bring it in on 4/1/12 at 10 am.

On 4/1/12, I arrived to Firestone Newburgh at 10 am. About 15 minutes later, the mechanic took my car into the shop and put it on the lift. From the time the mechanic took my car into the shop, I was watching to see what was being done to my car. At 11:03 am, I went to the desk and asked ** how long before my car is ready. He told me that the technician was working on my car now and it should not be long. That was a lie because the whole time my car was in the shop, no one was working on it. After 10 minutes, I finally saw a technician go over to my car and spin the wheels and shake them. He then came out and asked me what the noise was and he was going to test drive it. The car was pulled out of the shop, but never left the parking lot. Yet the mechanic comes and tells me he took it for a test drive. This is beyond the worse service place ever. If you are a woman, they will try every trick in the book. I know I was treated like this because I had filed a complaint against them. All I want now is to have this kind of treatment to stop and whatever action can be taken against Firestone to be done. All they did was cause more and more problems to my car and try to pacify me with there lies. I don’t believe they tried to fix the problem. I will never go back to them again nor do I want them to contact me.

My son needed to get back for school and work. He had traveled about 30 miles from his destination, when the car started driving really bumpy. The rear passenger tire had come off! The car was completely totaled! He could have been killed! They found parts and nuts and bolts on the other side if the interstate! There was nothing left of the car!

Evidently, the lug nuts weren't tightened well enough for this to happen. We called Firestone and they are saying that they are not at fault! The rear tires had nothing to do with the front problem! I think someone needs to step up and admit and pay the price! My son gets his Associates Degree in Criminal Justice and Psychology this coming May, and he's only 21 yrs old! I am so proud of him! He works two to three jobs plus goes to school full time! This isn't right!

My truck is now even worse than it was before I took it there. In addition to my still having the original problem, I now must drive extremely cautious because the braking ability is badly compromised. My truck now shakes badly as if it needs a serious tire balancing. I feel as though I have simply thrown away $439.00 for nothing. I need serious assistance

I waited until my van was ready, paid and went to my van looked at the new tire's okay. I looked at the other rear tire, I asked to have balanced and it was never touched! I was livid, the mechanic said he balanced the wheel on the inside and left the "old" wheel weight on the outside. There were dried leaves still stuck in the wheel cover and the tire was obviously low on air. I cannot believe this guy, to let a car leave your shop with low air. As much trouble as your people and Ford had with bad tires. Firestone stinks. I will never go back.

Now, they’re telling me that they can't find anyone to either deliver or go get the part and I have to wait for the rest of the day to get my car back. As far as I'm concerned, Pueblo's store are a bunch of rip-off artists that saw a single woman with out-of-state plates and decided to try to take advantage of her. They certainly don't believe in or practice good customer service. I've been a good customer of Firestone for years because of their customer service, but I'm more than disgruntled by the treatment that I've received from the Pueblo store. They don't live up to the high standard that Firestone has set as a company.

I was so frustrated I walked to the subway next door to find the employees lounging in the back and almost got ran over by a female acquaintance to one of the employees! I walked up to inquire about the ETA with another rep. He called them and said there was confusion. I will never return to this place. Poor service in every Firestone in the area! I’m totally ** off!

I took a bus to go get my car on January 25. I had to cancel a doctor's appointment, and my boyfriend had to miss school because of this. After the repairs were done, I then took my car to Grismer Tire and asked them for a quote on the repairs I had done, which was about the same amount. The manager at Grismer said that it is very unusual that all 3 of my sensors (crank, cam, TPS) would go out at the same time. The car ran okay until it rained on February 29. The car would not start, and it stalled constantly when turning corners and vibrated terribly.

I called ** again, and he said to bring it back in. ** then stated it needed new ignition coils. They also removed and replaced the spark plug wire set and fuel system cleaning, which they did the first time and would cost approximately $500. I agreed for them to do these and put half of it on my Firestone card and paid the rest in cash. We then waited for over 3 hours at the station, since we had no other car to get home. I do not believe my car was repaired right the first time and was charged $1038.00 for repairs I did not need.

If we had known what we know now, we never would have given the ok to do the work on the car. Now, we are back home and no car because we would not have the cash until Thursday, 3/1/12. I feel we have been lied to, given misinformation and now I question if we even needed all that work done. I was not verbally nice to the associate and will never use Firestone again if this is how you conduct business. I will send a copy of this to the Better Business Bureau and the Dunedin Chamber and will inform all my friends.

I complained about this to the service representative and his response was that the tires are about out of life as it is. I stated that the vehicle is Rear Wheel Drive and is unsafe to drive in its current condition. They took my car back and moved the tires back, but it took them over an hour to do so. I am not going back to this location again.

I related to them that I did not agree, and in fact, thought I had "been fleeced and had my pocket picked", and in my opinion, is neither equitable or ethical. I then went online to Car Talk (National Public Radio Program), and asked their opinion. They said "yes, that is a high mark up. Usually it is only a 30% mark up on parts". I am posting this to voice my frustration, and if they are doing it to me, they are doing it to everyone. I will let anyone who reads this make up their own mind, if they want to do repair work with a Firestone store.

The next thing I know, they offered me the same battery for approximately $85 including tax. I told them no! I said, ""Reconnect my battery," which they did. I have had no problem with my car cranking at all. I know that they were trying to scam me because I'm a woman. Not only scam me, but belittle me as well. I thought the day that being a woman meant you were stupid was over but apparently not. I am going to let the world know how I was mistreated and was tried to take advantage of by Firestone. By the way, my car is starting just fine.

Today, I had to take my car in because the same wiper arm was not working. I tried to explain to Mr. Christian that I was here in Dec. and complained about my wiper and told him I was not charged to have the screw just tighten. He insisted that I needed to have an electrical diagnostic done which cost $110.00 to do. He pulled up the previous work’s work order to show me that there was no work done on the windshield and therefore I must be making it up. I did not have my paperwork with me. So, I again tried to explain that it was something simple that the technician did to fix. However, he continued to say that there was nothing noted on the computer work order.

I didn't want a diagnostic test and I wouldn't have mind paying for the technician time to just take a look to see if it was the screw again. But to no avail, Mr. Christian said it was not on the work order and therefore made me feel that the only way to fix my wiper was if I would pay for an electrical diagnostic test.

I left the office to drive home to look for my paperwork. I found it and it was written on my Courtesy Check sheet "Driver wiper arm inoperable". I called Mr. Christian to tell him that I would like it noted on the computer that my wiper was looked at back in Dec. He said he could not add a note because the invoice was closed. He also said that they have a copy of the Courtesy check on file. I asked him so why didn't he go and look it up when I was there? His reply was, "What do you want me to do?" I told him I felt you were accusing me of lying about the wiper even though I was adamant about it.

It's obvious that this manager will only look at the computer and not look at a hardcopy to make his decision. He told me that yeah he could have looked at the hardcopy, but what is it I want? I told him I wanted to speak to the manager and he said he was the manager. I told him I would never bring my car to Firestone Fort Shafter again. And now, I plan to tell everyone and anyone about my experience there - especially by the manager. He should be fired. He has no respect and talks down to people.

I want you to know that I ended up taking my car to Goodyear and they charged me $26.47 and that includes an oil change. Last month, I took my car to Firestone, Fort Shafter to have a complete vehicle inspection done. Well, my oil was checked and noted that level was ok. Mr. Christian told me that if fluid levels were low, they would top it off during my complete vehicle inspection. Well it's only been a month. However today, Goodyear looks at it and tells me I need an oil-filter change. Guess who I believe and will go to from now on? That's right, Goodyear! Mr. Christian is a liar and is not to be trusted. He should be fired for being lazy, a liar and ignorant! The only option he offered was to charge me $110 plus to get an electrical diagnostic done.

NOTE: There was no other customer standing in line. I was the only customer in line. No one else is waiting for him to help them.

I took the car home and removed and inspected the banjo washers in question. There was absolutely nothing wrong with them. I then looked in my driveway and at my garage floor for any brake fluid accumulation that would surely accompany such a condition. I found none! I have done several oil changes since completing my brake work, and when doing so, I always check all the fluid levels, especially the brake fluid! It appeared with most certainly that it had not leaked a drop! It then occurred to me that they must have loosened the brake line to mimic part failure.

I then took my car back up to Firestone to pick up my inspection sticker. After returning, I told the manager what I had concluded, and how disappointed I was. He listened indifferently and acted annoyed with my presence.

Had it not been for my extensive experience with auto service (I used to do it for a living at one time) I surely would have been unwittingly duped into paying hundreds of dollars for unneeded repairs. I've never had to be the "whistle blower" before but the thought of this and how many other people have and will pay for fraudulent repairs makes me angry! I hope this complaint reaches the right eyes, and that somehow, someway puts an end to these dishonest tactics. Firestone Complete Auto Care is located at 12923 S. Hwy 71 Grandview, MO. Store # 024686

Firestone is not the same with all that has been going on over this shop. It has gone down hill all the way. I have paid for a service and expect it to be done and I am not getting satisfaction from them. John B is the manager who was arguing with my father and that should have never ever happened, bad day or not. I would like to know what you are going to do about this an entire day. Just sitting in Firestone is crazy. I take care of my car and I have been going to Firestone for years but this was just uncalled for.

On Monday, my husband dropped our vehicle off at noon. At 2:15, he had heard nothing from Firestone so he walked back up and was told they needed 45 more minutes. Unfortunately, this is our only vehicle and he could not wait any longer. He needed to come and get from work so I asked to speak to the manager to try and figure out how we could resolve this situation and get the tire fixed before it blew and caused us or someone else injury. The service manager was Carl C. He was extremely rude to my husband. He told Alex, my husband, that he had two employees call in sick and he was working too. He never offered an apology and was trying to argue with my husband. My husband choose to not argue (it wasn't going to do any good) with Mr. C and asked for the keys back.

So my tires are still not fixed. My husband missed a half of day of work and was treated very rudely. I am a supervisor at Kona Community Hospital and I can understand how stressful it can be when your employees call in sick but it was no reason for Mr. C to take it out on my husband. When I am running late with my outpatient, I call and let them know and give them the option of rescheduling or coming in later. I do not make people wait three hours past their appointment time and not even let them know what is going on. Very poor customer service. If Firestone cannot meet their obligations and fix my tires then I want my money back. This situation needs to be resolved immediately before my tire blows. I feel Firestone is responsible for any loss of wages, rental car etc. I need a response ASAP please. I am on call at the hospital this weekend and I need a reliable car.

There was a hole in hose. Also, it was almost 1 qt low on transmission fluid and needed new battery. The time before this, at another location, they quoted $1500 of work needed. But the location, Saturday, did not refer to any of that work. I would have thought if they knew what they were doing and wasn't lazy or dishonest (whichever fits), they would have detected bad battery. They advised me of transmission fluid, which I would have had them add. And also, should have put water in reservoir. It looks like this store needs follow up on technical work in addition to work ethics evaluation.

The next day, I got in my van and noticed a bad vibration. Before I got three blocks, I had no air. The next day, they replaced a hose or something and the vibration was still there. They told me it was not in the compressor that it was my front end. I had the front end work done at another mechanic because I was already frustrated with Firestone (the location on Cherry Lane in Fort Worth managed by Sue ***).

When that got fixed, there was still some vibration. They checked and said it was not the compressor. About a week later, the van would not start. I took it to a mechanic in Cleburne and they told me that the switch that is built into the steering column had been replaced with a new one. But that the new switch had been modified to work. It had fallen out of place and that is what caused the van to not start. I called Firestone and they said that they had not replaced any switches. I had no proof so I had to pay the other mechanic to fix it. He used the same switch and bent it to fit but I ended up having to pay to have a new steering column put in.

I sent a complaint to the main office but never got a reply. After 13,000 miles the compressor seized and left me stranded again. But as usual, there was fine print on the paperwork. I did have a one year warranty but the labor was not covered because I had been more than 12,000 miles. I believe the vibration was because of the compressor from the beginning. I have no way of proving any of this. All I know is that I have had to spend a lot of money because of this air conditioner and now I am going to be out another $120 for labor on something that was supposed to be guaranteed for one year.

I will never spend another dime at Firestone. I will not ever buy tires there. I will not even let them fix a tire for me for free! I had a low tire and sent it to them to be fixed. They told me it was not fixable and that I needed a new tire. I took it to a tire shop in Cleburne and they found a piece of metal in it and fixed it for me for $7.

Firestone claimed my fuel filter is past due, and they had to drop the fuel tank to change it, said it will cost over $600 to do the job. Dealer told me the filter is a lifetime filter, and if it needed a change, it can be accessed in minutes through the passenger seat. None of their vehicles require removing the tank in the last 20 years unless you are replacing a damaged fuel tank. Firestone has even screwed up installing their own tires. Tires were way out of balance and vibrated at 40 MPH. They told me nothing was wrong. Took it to another place, and they fixed the balance issue.

I was told that the tech couldn't find the problem and "thinks" that it might be the gas cap and recommended that I change it. I did that and realized after that the car will give an alert if there was a problem with the gas cap. The engine light came back on and still had the gas smell. I took it back a third time to them and they said that they "don't know" the problem and they "guess" the problem "might" be the EVAP solenoid vale but wasn't sure. They then suggested that we contact the dealer and see if we can find the problem!

I went in and talked with the manager on duty and asked him what was going on. I get a call from them telling me that they don't know what the problem is and that they "guess", "not sure", "might" be the problem! I told them to take my car out and that I had no confidence in them at all and feel since I still have the same problem as when I first brought the car in I doubt that it was the fuel pump and that I was ripped off nearly $800.00. I took it to the dealer and in a very short time was told that there was a recall in for the fuel pump module and they took care of it at no charge. I asked them if Firestone could have found out about the recall and they told me that they could have if they would have looked.

When my son took the tire down, and had Nicholas look at it, he was told that it was drove flat, and there was nothing they could do other than charge me for a new tire. I had just been in to Firestone this past Saturday for an oil change and checkup. I received a sheet saying that the tires were all fine, and inflated to specs. My son said he was treated very poorly, and very unprofessionally, by Nicholas. He stated that Nicholas came across as very arrogant and cocky. He was told by Nicholas that if your dad has a problem, to have him call me. I did. After I told him that I was not pleased with the way that he had treated my son, and was going to let the Firestone regional manager know about this. He then started changing his tune and asked me to bring the tire back down, and he'd take another look at it.

I proceeded to tell him that it would not do either of us any good, for me to bring the tire back down, because I knew what really happened (blown tire), and what would make you change your opinion, that it was caused by me driving the tire flat. After repeatedly asking for a phone number for a regional manager, he finally gave me the name of Mark. I looked online, and saw this site, and thought that maybe this might be the best course of action. The set of tires were purchased on 1/27/2010, and have a little less than 40,000 miles on them. The tires are 117632 Affinity Touring Tires (Black Sidewalls) P195/60R15 87T 70,000 mile rating. I realize that the tires are not new. All I was expecting was a discounted tire price, because the tire was still in good condition, but he quoted my son a full list price. About $110.00, I think. Please let me know ASAP if you can help me or not. I need to get a replacement tire. I do not want to drive on the doughnut.

She then had the parts for her repairs ordered and sent to your Downers Grove facility because it was closer to her apartment. She went to your Downers Grove facility after the repair was done, and Patrick refused to take the card over the phone. She had no other funds due to her status as a full-time student. She was standing outside in the cold, having walked over a mile to get to the facility, and she called me to inform me that Patrick claimed it was against company policy to take a credit card over the phone.

This would be fine if we had been informed ahead of time. But, Patrick knew the situation we were in and refused to help. I will never do business with Firestone again.If your employees cannot honor what we were told at a different Firestone facility, your company clearly does not need our $600. And yes, she wrote a check that I will cover, and she has her car. Nevertheless, this was a completely unacceptable situation.

I towed my vehicle to the Firestone shop where they last performed my oil change and explained to the store clerk what had happened. He told me to take a seat that one of his mechanics would inspect the vehicle. After about 20 minutes of waiting, the mechanic called me up and told me that the engine would have to be replaced and that they would have to cover the damages. I went up to the store clerk and asked him what steps would have to be taken now so that my vehicle could start getting serviced for repairs. He told me Denis the store manager was not in and since it was a Friday he wouldn’t be in until Monday, so that they would call me then.

Since they told me my repairs would be covered, I left with the peace of mind that they had taken liability for the damages. On Monday, I waited around for a call and received none. I was unable to get a ride to the shop until the next day on Tuesday. Denis the shop manager immediately received me. He was very professional and handed me a claims form to fill out so I did. I handed him the form back and he told me that he would fax it immediately to the claims department and that I would receive a call from them so that they could handle the matter.

The next day, Andy from the claims department called me and told me that a third party inspector would be going to the shop to inspect my vehicle and write a report on it. He gave me the claims department main number because he said he would not be in the office for a couple of weeks. He said once they got the report they would give me a call. About a week went by and I patiently waited for a call from them. After not receiving a call, I called the claims department and I could not get through to any of the provided extensions to speak with their agents so I left a couple of messages for them to call me back. Later that day, one of their agents called me and told me that an inspector should be going down to the shop and have a report ready by the end of the day. Again, I was told I would be receiving a call.

A couple of days passed and no call, so for an entire week I was calling them and only got voice machines, so I left an abundant amount of messages. So another week passed by until I finally received a call. The claims agent told me that they had done the inspection and received the report. He then asked me to explain once again exactly what had happened to make sure they understood what had happened. I reiterated to him what I said in my original report. He asked me if there had been any signs of oil leakage before the incident occurred and I told him no there was not. He then told me that unfortunately they were not going to take liability for my vehicles repair.

He told me that since there had not been any signs of leakage as it would lead them to believe that it was wear and tear on part of the oil drain plug and the amount of distance traveled since the oil change before it happened, that they were not at fault for the damage and therefore not liable for the repairs. I told him regardless if there were signs or not it is not normal for the oil drain plug to just fall out. He said he was sorry but that there was not enough evidence to suggest they were at fault.

My vehicle is still at the shop and I am considering taking legal action but I'm not sure if I have enough evidence to support my case, and I'm not sure if I will even be able to afford hiring a lawyer. I am really frustrated as I strongly depend on my vehicle, being that I am a full time college student attending classes on the G.I. Bill I received from serving in the military.

About 5 days later I got a call that my center caps where in so I stopped by to pick them up. When the tech attempted to put the center cap in the first wheel, the one that did not have a center cap, it did not screw in due to they somehow stripped the hole. The other one went in fine with no issue. So I had to contact the store manager once more. He said that they will just get a new rim for my car and I thought that finally they are going to maybe fix the issue that they messed up. Well the store manager told me that it was going to take a few days to get the money together, so I was like why is it going to take so long? He told me that it was a very pricey rim.

I went to the Mazda dealership to find out the price. It was around 1,100 by the time everything was said and done. So I went back to talk to the store manager and I told him that I would let him fix a few issues that I have with the car if he would rather do that then have to save up for a rim and he agreed to do so. We agreed that he would fix the vibration in the wheel, the rear driver side brake caliper, the idle for the car that consist of the rpm and the air/ fuel ratio gauge, the aliment and the gasket. Now he fixed the brake caliper and the two front rotors. He could never find the gasket, so I went out and looked and I found it and paid for it myself at Orileys! He did put the gasket on.

Now just the other day, I had a blow out on my front right wheel. I found out that it was due to not having all of my wheels lug nuts all the way tight. It was wobbling. I called the Firestone 1-800 number at that time because that is just crazy to not have all of my wheel lug nuts not tight. Then I went back to the store and talked to the store manager he said this is a never ending issues with this car, I was felt that that was making me feel like I'm doing something wrong. I mean I'm standing here and you are telling me that this is a never ending issue how do you thinking I feel! This is my car that you are messing up! I have yet to get the refund on my tire like he said he would do since I had a blow out and it was the stores fought since everything was not tight. And they have not fixed all of the issues that they said they would fix!

Also to add in two weeks ago I was at the store and they where fixing the front right wheel bearing and hub well they got the wrong part so I was told they where ordering the correct part again well a few days go by and I have yet to hear from them so I called and I found out that the manager Is on vacation and the part was ordered. Well I found out today the part was never ordered and I was told that he was not fixing anything else he is drawing the line. Well, what about you fixing what you told me you would fix? Well, I have sent a message to the BBB! and the consumeraffairs!

This is my second attempt. I paid your company $2058, over $4000.00 of my property was taken an in house job. Hood was dented, rear leather seats finished, driver side rear window was broken. I paid $250.00 deductable, $177.00 for window, $125.00 for radio to be installed for vehicle to be moved. A total of $552.00 out of my pocket. I received some of my items back from my insurance. This was unacceptable. I am contacting BBB you have lost a long time family customer of 10 years

I took it back, and they said I needed a radiator cap, which they then put on for free and the receipt states that my engine light is still on, in which they said that a new radiator cap would fix it. They did not have one for my car so I had to come back the 3rd time for them to install at this time. I inquired about my engine light and asked if it could be reset and when they reset it, the light was off for 2 days. Now, I am going back the 4th time. Why must I go through this for 10 days now?

I got to Firestone about 7:10 a.m. on Wednesday and was told that I would need to wait one hour and a half because the manager had put me in for a 7 a.m. appointment and three persons were in front of me. This is not the first time this has happened. You get told when you go in that you need an appointment, and when you make an appointment, you still have to wait and they do not tell you to be there 15 minutes early. They just take others ahead of you, or maybe, they book too many at the same time.

I went to Firestone in East Brunswick, New Jersey Route 18, and I got every excuse on why this happened. The way I see it, they were 50,000 mile tires and only lasted at 20,000. They didn't want to hear it and made every excuse that they could think of. We talked to a guy named Jason, who happened to be the manager (when I asked for a higher management, he said he was it). I am so angry that after a year and a half, I have to buy tires again. And what pisses me off more is that I searched the Internet for Firestone Corp. offices and phone numbers but can't find anything on them. I will never buy anything from them again.

I took the car in on 9/29/11 at 9:00 a.m. They said that they would call me by noon, they never did. I called them at 2:00 p.m. and they said that the mechanic was working on it. They would call back soon; they did not. I went by there at 4:45 that afternoon and found that the mechanic was working on someone else's car and had not even done the diagnostics on mine.

I called them back at 3:00 today and they said that they cannot find anything wrong with the car--exactly like they had said the last time. They told me to just come get the car until it breaks down! Even though it has a one year warranty on parts, labor, and diagnostics, they refused to replace the part that is doing the exact same thing it was doing the last time and even though the symptoms are exactly the same. They are being very rude!

So, I decided to do the front brakes. I allowed the same shop to do the front pads and rotor for three reasons. First, I felt that if they did the fronts, they would own any brake problem that arose. Second, and related, I wanted to avoid any finger pointing that might arise. Third, I could not imagine that after returning so many times that I was dealing with a company that would not have taken basic steps to ameliorate the problem. I could not conceive of the notion that they had not exercised reasonable care in performing their responsibilities.

Within the two mile journey to my home from the shop, I heard brake noise again. I felt it was perhaps due to the fact that the front brakes had just been replaced. I parked the car until the next morning when I drove it for five hours in traffic while listening to a constant squeaking and squealing noise. I returned to the shop and spoke to the owner expressing my utter displeasure with his service. He had been privy to my multiple returns. He had a mechanic take a look at the car. He first rolled it back and forth. He then put it on the lift. The mechanic then called to the owner who then advised me that I needed to replace the left caliper at a minimum, but that both calipers should be replaced. I told him that I was not going to do this because I had no confidence in his shop at this point. I reminded him how many times I had been back there and how just a couple of days ago, I had replaced the front brakes out of frustration, when they, in fact, probably did not need to be replaced. I asked if in all of these returns had they not checked the calipers? I also asked if they had properly reset the calipers during the original rear brake job.

Finally, I asked if they had checked the calipers before. His reply was to call out to the mechanic who indicated the caliper problem for a response. I informed the owner that this was not the mechanic who had worked on my car. I pointed out the one who had and said, "why don't you ask him". The owner's reply was, "you can't understand him. His English isn't that good". At this point, the owner asked what I was going to do. He said if you replace the caliper I will replace the pad free of charge, otherwise I'll have to pay for the pad. I again told him I would not replace the caliper. He then told the mechanic to put the wheel back on. This is when I left. At one point in the conversation with the owner he asked me if he should have had me replace the caliper before it was needed. I told him certainly not. I told him that I did expect him to find out the source of the noise, that I had reported on numerous visits, and for which, they repeatedly reported that no trouble was found.

On 6/16/2011, Michael said the dodge had knobby tires that were too big for them to service. He recommended new tires to correct vibrations. Why wasn't I told this to begin with? Okay. This inspection was done after prior inspection - so they didn't even inspect it! Okay. Now I took it again on 9-16-11. Mind you, we can still hear the knocking sound from the beginning and it still shakes. This is what they found (1-several lights not working $87.00. 2-upper radiator hose & lower hose $83.00. Poly Rib belt $56.99 - alternator drive $26.10. Intermediate shaft $104.90. I can go on and on. Tie rod end, Power steering, Bearing & seals, Steering and suspension, Wiper blades, "both" oil leak detection. Total is $2,157.05. We have been coming to this Firestone for over 9 -10 years, more or less, and I never had a problem. Its a shame. Can someone refer us to a good lawyer?

On April 12, 2011, I took the car back because it was driving worse and was told by Frank that they could not see me because they were too busy. I returned on 9/2/2011 and was told that I needed new tires and an alignment. Firestone gave me two new front tires and I paid for the alignment and did not put the hubcaps on correctly. I took the car to a Nissan dealer and found out what the real problem are the tire rods. How could they not know? Now, I have to pay for tire rods and another alignment.

So, I asked, "Why did you recharge the A/C system if there was a leak?" One of them said that he does not know and the technician who worked on my car is no longer working there. I said, "Don't do anything on my car. I will come to pick it up without repair." When I went there, I spoke to two other people, discussed the matter with them and asked, "Why did you put the refrigerant freon without fixing the leak? Why did you charge me $157.98 even though any beginner knows that if there is no freon in the system, it means that there is a leak somewhere and should be fixed first before recharging the system?" He replied, "We did not find any leak." I said, "that was not professional at all," and left.

You could tell that someone was looking through the car, in places other than where the wheel lock key would be. I know that their technician discovered my gift cards and cash. His finger prints were all over my console and glove box. I can't believe that this could happen because it is such a low thing to do to someone. My dad just returned from overseas, my brother is still over there and now, I am missing gifts given by family and friends to me and my unborn baby. I will inform all my family and friends of this incident and encourage them to not use the Rockingham, NC Firestone Store. I also asked my father to place them on the Military Ban List. I was not mistaken in this. My baby and I should not have been victimized while paying good money for tire service at Firestone.

Then, after (I guess) he thought about it, he called me back and told me to bring the vehicle in. I got scared. I was thinking that maybe they did it on purpose, maybe they didn't or maybe they would do something else to the car. I am at odds because I can't tell how much gas is in the car. And ever since I have moved back here, I have been ripped off so badly by most companies I have dealt with. I am a 56-year old widow and I don't have money to throw or give away. I expected better from Firestone, a company that's been around for years. They always had a good name that's why I took it there. I expected better than "Well, you'll have to pay again." I know that times are hard but that's why I paid all that money to them. I thought they were reliable.

Today, I went to the shop and a guy named Warren ** was telling me that he don't know anything because he did not fix my car. He said that I ask the mechanic when he comes tomorrow. He is a sales associate in the store.

I don't want anything. Please fix my car. I just need my rim and tire.

We paid Firestone a total of over $400, plus $120 to have it towed (might I remind you that the car drove there with no problems and barely overheating). The second mechanic said that the engine is blown. And this is a very evident problem, to any certified mechanic, especially when running diagnostics. The only logical thing we can guess is that they saw a hose with a bad spot in it. They assumed that was the problem, without doing any investigating or diagnostic tests (which we paid for), and in the meantime running the car which caused the heads to warp. Then they could not admit that they made a mistake. And they tried to get our money and boot us out with more problems than the car had to begin with. A new engine + labor will cost over $4,000!

The sales rep puts us on hold, comes back, and says he can do the repairs for $600. We still said no. He comes back again with $400. By this time, red flags are going up. We told him to forget it, that we'll park the car. He asked if and when we do repair the brakes that we'll bring it back to them. We said yes. All is good.

We picked up the car the next morning. The brakes don't work at all, very spongy and need to be pressed to the floorboard in order to stop. Dangerous to drive but we live right around the block. Keep in mind that other than mildly squeaking the day before, they worked perfectly. I immediately think foul play.

We got the car towed to a nearby repair shop that received solid Yelp reviews. The owner looks at the brakes. No leaking fluid. Pads don't need to be replaced. Nothing. They're fine... except that there's a small spring/clip in each wheel's brake system (not sure what they're called) and both had been manually unclipped. He said there is no way for them to come unclipped without someone removing the rim and disassembling part of the brake system to get inside. This basically causes the brakes to work on the most minimal level and totally simulates brakes that are completely gone.

So we avoided spending $800 for a manufactured repair job we didn't need but spent $60 for the new repair shop to inspect them and hook the clips back in place. Brakes worked perfectly after that.

I just can't believe a supposedly reputable business like Firestone can get away with this. I know this isn't a rare occurrence. I'm sure this happens more often than not. Would this have happened had I, rather than my wife, brought the car in? Who knows. I had been using them for years. Who knows how many unnecessary repairs I've paid for. We nearly got boned for $800 in unneeded repairs!

I should have gone in to their business and raised holy hell, but I didn't. What's the point? We left them a bad review on as many review sites for local businesses as we could find. At least now consumers have a voice.

Apparently, they were so busy; it took them two days of having my truck to finally tell me they over torqued the pinion nut after they replaced the seal, which ruined the crush sleeve in the rear end, but they don't repair rear ends at this location, and that's why they have insurance. The store manager told me to go ** myself on the phone, and hang up on me when I told him that it was not acceptable. I waited a week and a half before one of their claim adjusters contacted me. His name was Dave **. He said if I pay to have the truck towed to another shop, they would reimburse me (it wasn't livable at this point). So, I did that. He then said they needed to have a third party inspector go take a look at the damage, along with my mechanic.

So, another week passed the inspector came out, and stood there watching this mechanic take the entire rear differential apart and taking pictures the entire time. The inspector said its quite clear that Firestone over tightened the pinion bearing, causing the bearings and pinion gear to fail. So, keep in mind I'm calling the corporate office the entire time everyday; asking why my truck isn't fixed. All I ever got was voicemail after voicemail.

Finally, the claims adjuster called me and said they don't agree with the report. They wanted to send a second inspector out, but they agreed to pay for a rental car. I already lost my job because I couldn't get to work. Another week passed; finally, the second inspector showed up. His report said my rear differential looked brand new, and he saw no damage. So, the claim representative said they refuse to pay for anything. My fiancée and I paid 1,700.00 for the repair and rental car. I now filed a complaint to the Better Business Bureau (BBB); if it will not work, I'm taking it to court. They were extremely rude, and wouldn’t tell me the truth about anything.

4 months later, I brought the Cadillac Deville in again for what I was told was a total brake line replacement. The bill was $1,017.

40 days later, the Deville was leaking oil. I brought it in this morning and was told it's going to cost me another $600. I was told back in June that the brake lines were all set and everything looked good. I was told this morning that they saw the other side of the car’s brakes lines to be rusty but they didn't think it would need to be repaired.

Had I known I was going to need $1,600 in brake repair work, I would have gone somewhere else! Firestone likes to see their customers keep coming back for more repair work and more money. I would never ever use this shop again!

During the afternoon, my husband received a message from Firestone advising they could not find the lock key to remove the rims. When my husband received the message and returned the call to let them know it was in the glove box, they advised that they looked in the glove box and was not able to find the key but was able to remove the rims another way.

When my husband and I went to Firestone to pick up my car at approximately 5:15 PM, my husband noticed severe scratches and dents on all four rims. We expressed our concerns with Chris **, the service manager. After showing him the damage on the rims, he insisted there was no way their machine could have done the damage because the head on the machine is plastic and it looks like curb damage. My husband defended it was not curb damage because he cleans his cars himself and he would have noticed any damages.

Then my husband asked Chris, “How did you remove the rims without the key?” Chris again insisted the machine could not have caused the damage. Chris asked what he could do to make it better. Did we want more rims? My husband said yes because the rims weren't like this when we dropped the car off this morning and we would like it in writing. Chris advised he could not put it in writing and offered to replace one rim but could not replace all four. I questioned how he can replace one but not all four and he admitted it was possible one rim could have been damaged but not all four. I then concluded that if one rim could have been damaged, it is possible all four could have been damaged. He then said "Well what is it do you want, new tires?” I told him I wasn't asking for anything free. All I know is my car was not in this condition when I dropped it off. By this time a service technician had come from the back and was standing behind Chris commenting the damage is curb damage.

My husband went to the car, took pictures with his cell phone for proof of damage and told Chris to take the new tires they had put on my car off and give us back our old tires because what they were doing is not right. Chris asked for the keys back and said it would take about an hour and 1/2 and to give them until around 7:30 PM. He told us if we wanted to leave he would give us a call. We went into the service area to take additional pictures of my car because we were concerned about further damage. The service technician who came to the front desk a little earlier was standing beside my car with a smirk on his face and my husband asked what was he laughing at. The service technician started coming at my husband and told him they can take it outside.

Chris had to hold the technician back and kept insisting for him to calm down. We finally left the car with the intentions of receiving a call within 2 hours. Needless to say, no one from Firestone called us that evening to come back and pick up the car.

We called on Saturday morning (07/30/2011) and spoke with Michael. We explained the situation and our concerns. He stated that he had looked at the rims and agreed with Chris that it looked like curb damage. He explained that on Monday morning (08/01/2011), he would report this to the district office and set up a claim. An independent claim adjuster would come out, take a look at the damages and determine who is at fault. Michael suggested after that, if the adjuster determines it was the fault of Firestone, then they will replace our rims and if not, then that would be the end of it.

I called the district office on Monday morning and was advised that after the claim has been reported, it normally takes 24-36 hours for an independent adjuster to come out and assess the damage. I called the Infiniti dealer and questioned that if I lost my lock key to my rims and needed to replace my tires, how could I get my rims off. She told me it would not be possible to get them off, but they had a key and I could just bring it in. Also, I called another Firestone location and presented the same question. To take the rims off without the key would probably cause damage to the rims and he suggested I call the dealer and try to purchase another key. At this point I am waiting to hear from the adjuster.

Saleah **

This is not safe. I called and they wanted to charge me $80+ to fix it. I looked up the part and it costs $3. This is not how to run a business. I will never go back there again! I’ll go somewhere else!

I received a call from Patrick at 2 p.m. saying that my car repairs were completed but I did not receive any information on the phone regarding any price increase on the ignition wires. Patrick only discussed with me the need for my car to have the fuel filter replaced and a fuel tune-up was recommended as well. I agreed to have these repairs done.

When I arrived to pick up my car, Elizabeth spoke to me about how Firestone did not give me the correct quote on the ignition wires and the new wires cost more. But it wasn't communicated how the correct ignition wires were significantly higher in price (it was actually $71.63). Patrick did not communicate this information to me when I was originally contacted at 2 p.m.

I feel Elizabeth and Patrick have both acted dishonestly in this matter and have conspired to overcharge me on repairs. Also, order notes are typed on my sales receipt but there wasn't any communication to discuss with me about a throttle return spring missing from my car.

I went back to Firestone and told them what happened. They said that there was a leak but not that it was leaking massive amounts of oil which I never saw. I asked them where the oil was which they put in my car six days ago but they could not explain. They towed the car back because driving it of course with no oil might damage it. This took all day, it started at 1:00pm and around 5:30 to 6:00pm, Ram, a man who worked for them, went to my car and lifted the hood. He looked at it then he got in my car and started it without putting oil in it. I know this because I was standing outside and smoking a cigarette. I saw him do this so when he got out, I said to him that I'm sure he's not suppose to start a car with no oil in it. He pushed the gas a few times. I counted three to four times and it sounded much worse now so he then put oil in my car and started it. At first, it did start but then stalled right away and he could not get it started again. At this point, it's almost closing time and I am very tired and this man, named Ram, was rude and he could not figure out why he couldn't start my car. He seemed to be rushed and aggravated so he now tells me that it's my battery. I said to him that there is nothing wrong with my battery. He waved me off as if I didn't know what I was talking about so I went inside and talked with Mr. ** and I told him that this man was being rude to me and that he started my car with no oil which I thought has caused damage to my car. All I needed was for him to put oil in the car and check to see if it was still clicking but now my car would not start. The manager said to leave the car overnight and they will see what the problem is.

In the morning, he could not get it started then the next day either so he rented me a car and told me that they would fix it. Next day comes, he calls and said that they got it started and it was the timing they fixed. He did not call to tell me this or to ask me if they could change the timing but they did it anyway so he said that I can pick up my car now. It starts but my engine is smoking and they told me that they don't do internal engine problems. I said that I don't have that problem, at first it was my battery then electrical and now internal. I felt something is so wrong here so I tried calling the district manager and I was bounced around from this person to another person. It seems to me that once I spoke with someone, they all of a sudden went on vacation. I then spoke with Ernie ** who helped me or so I thought with trying to get someone to fix my car. He said that my car was going into claims which I'm not sure what that means but I was hoping it meant they were going to fix my car. Dave, who was my claims officer, has gone away and I was sent to a Mr. Jim, who now tells me that there's nothing wrong with my car and that I would have to go and pick it up. I asked what if it's still smoking or making that noise then what are they going to do and he said that I would have to take it to my mechanic and get it on paper that what was wrong with the car was a direct result of something they did.

I felt like Firestone should be the one to do this and I felt intimidated by the managers who took the keys away from me at the rent-a-car. They seem to be only interested in getting the rent-a-car back so they didn't have to pay another day. I told them that the car is still smoking and the engine is still making noise but they said that there was nothing they can do and that I had to take it to a mechanic and get my car out. They insisted that I drove my car only a little while it's smoking and making noise and now I am having trouble with the steering which is now very hard to turn.

I have no car and no way to go to work or get home and I'm left with a car that Firestone damaged and doesn't want to repair. At this point, I think my car cannot be repaired. Please help me to get someone to listen to me so that I might be able to get my car replaced. It is my lifeline and to lose my car will leave me in a bad position. Thank you very much, hoping to hear from you as soon as possible.

Emily **

I let the car sit over night and checked it. After the motor pushing it out, it was still over half a quart over. I sent my daughter to the shop cause my dad 84 was in the hospital. That was a mistake because they laughed at her and made fun of her and all but called me and my son stupid and said we didn't know how to check oil. Let me tell you something, My son worked as a mechanic before and I am 58 and been driving and checking oil since I was around 16 or 17 years old. The bottom line is that we never did them anything for them to do that to us. I know they think we are stupid but they took my car in the shop where my daughter couldn't see and must have taken some oil out cause all there is left is the damage it did and not the strong smell.

15 months later my car quits starting out of the blue with no warning, just dead in one night.

I call Hutto Firestone an they say bring the battery in and they will test it. SO I HAVE TO REMOVE THE BATTERY NOW. They test it and the test equipment prints a receipt that reads replace battery. Firestone gives me a new battery no issues.

I put the new battery in my car and it starts however my car now needs to relearn how the FOB, tire pressure monitor, automatic windows all work. I take it to Firestone and they tell me it's over their heads and I will need to take it to the GMC dealership, what a lie. Firestone was just pissed they had to give me a new battery at no cost and are going to punish me with inconvenience.

So I asked this guy at Firestone if they do suspension work and how much would it cost to lower my front by half an inch. He said $2000. I laughed and said $2000 to lower a car? He then said, $1,000 and started getting nervous. I only used them just to kill some time waiting on an order I had at another store down the street, because I only heard bad things about this place. I never would've even took it there for an alignment but I really just wanted to find out if they do suspension work and what the price would be just to get an idea what a tire dealer would charge for work like that. I wasn't gonna take it there. I knew they'd give me an overpriced amount but I didn't think he'd lie that bad.

This is the Firestone on little Patuxent Pkwy and a small guy with light hair was the one who gave me the crazy amount. These people are full of **. I could lower the car myself for a couple hundred bucks or less but I don't do car work. They actually missed out on a high-paying customer because I actually have 2000 to burn on an overpriced lowering job--just not enough ** to let it happen.

As of May 16, I still didn't have the car. They were rude, and would not return my calls. If I did get the manager, he would tell me it's going to take as long as it takes. I called Firestone Corporate back in March and had a 3-way call with them. Firestone would not help me because they say the store is independent (just sell Firestone Tires). I was then told by my AAA representative that the shop was going to be closing their doors and they had to finish my car before that. Well, guess what? The shop closed and my car was locked inside for over a week. My AAA representative stopped by again and the owners (who never contacted me) told him that they got a company to come fix my car and that it was running well. I then had to pay the balance of $1,400 before they will release my car.

My daughter was stuck without her car for three months. When she got it back, we took it to another shop before she was allowed to drive it, just to find the engine had no VIN #, the wiring was not hooked up and they glued the radiator and the cruise control cable. The transmission cable had to be replaced as did the brackets under the car (holding the engine and transmission in). I still have all of the broken parts and the repair order from the new shop. My question is this, "Why would Firestone let anyone that they won't stand behind use their name?" Not only was it on their receipt, they have a large Firestone sign on their building. This is just awful and misleading. I cannot tell you how horrible this has been. I am out to send Firestone and this shop a message. Don't ever let them touch your car. 1888 SW Bayshore Blvd., Port St. Lucie, Florida - just in case they change their name - again.

Finally, I took it to my Chevy dealer and all along my alignment was off, both camber and toe. I drove it for a few more days and noticed a wobble when at low and high speed. I wasn't about to call Firestone, so I went back to my dealer today. Lo and behold, the balance they did on the tires was 8 ounces off. Now I have 2 repair bills to pay and the car is fixed. Not to mention that the tires in the back have 21 lbs. of road force. Not that it will bother the car, only that the tires (Firestone Affinity Touring), and not cheap tires either, have either a soft spot or a hard spot in them somewhere. This whole ordeal has cost me almost $1,000.00 and took 2 weeks to straighten out. They gave me $120.00 credit. For a full set of tires? Needless to say, I will never go back to a Firestone service center. They should be ashamed of themselves and Firestone should have better service represents and mechanics for consumers.

When I went to pick it up, they told me something was wrong with the air and they fixed that as well. Ok, so a week and a half goes by and the truck overheats and my engine is now shot.

I was shocked because yesterday they told me it was the break. I discuss with the manager, Mike, and he said that he will give me a discount so it will be $1400. I decided to shop around and most mechanics agree that it was a rip-off. One shop asked me to bring the car. I called back the manager and told him that I will come to pick up the car. The manager, Mike, said that they cannot put back the parts they open even the tires, so I will have to tow my car. He proceeded to say that they will also charge me $800. I called the head office and they promised that they will talk to Mike.

The next day, I went to tow my car and Mike was in the phone. My car was not ready to be picked and the tow guy I had called had to leave. Mike still insist that I let them fix the car for less charge, etc. I was calm but I keep thinking to myself how dishonest one can be and still looking in my eye and not even apologizing for such a hassle leave alone the blander.

To make the story short, I had to call another guy to tow the car. I pay for the towing. I asked the other mechanic to check if they really replaced the brakes. He said yes and they put cheap breaks that cost $60. I was shocked. Remember, I paid $453.69 for breaks. I felt used as I have been a loyal customer to that shop for years. I cannot believe they have done such things. I had to recall how I used to return my wife's car to be re-checked simply because mechanics failed to do their job at the first time. I never make a big deal then but now when I recall all those incidents, I feel angry and used.

I had to tow my car, of course pay for towing, pay for charges again, and loose half day at work. I do not know how a human being can do this to another human being. Of course, the store manager did not apologize. He keep insisting that they are willing to help me. He has offered nothing than a poor service to a long-time customer.

I will never recommend anyone to Firestone. I suggest consumers to shop around before committing to any shop.

Five hours later they finally got my car done. I asked could I get a discount for it taking five hours. The manager said that all he could do was give me 25 dollars off. I don't think that was fair cause I took off of work early to make the appointment. While waiting for the car, my wife missed her doctor's appointment. And I had to call in at my other job which I had to be at by 4 o'clock. So they basically took off only 5 dollars per hour during the time I was there waiting with a 12 o'clock appointment. It shouldn't have took 5 hours. Once I got in the car to go home, I realized they didn't reset my oil life on the dash in my car, so I had to turn around in go back so they could do that. I have never had service so bad from them. I've been going there for over five years. Terrible terrible service.

The bottom line is that the sales guys need help. I wanted the manager's name to consult with about the price for repairs and this guy would not give me his name. I don't understand this store at all. I know a lot of people that goes to this location and I have told them all about the service. My family and friends will find another service center to go when in need of any repairs to their cars.

I managed to get the test redone plus a coolant flush. Now they found a leak where the radiator & coolant hose meet. Firestone repaired the radiator and hoses after 9 days of having my car. They said, “It’s fixed. Pick up your car as it should have no more problems.” I no sooner get it home and it goes up a bar in the temp gauge. The next day I took it to my Cadi dealer as I was told to do by the Regional Mngr., Joe **, and Corporate, Kathy **, to do should the repair work they did would not have fixed my car.

They are the ones who found and said the radiator was the cause of the car overheating. Dave ** was confused over paper work dates as he stated the paper work has the facts & he didn't care who I get to talk to, cause it's all hearsay. When I said there is proof documented from Firestone consumer, he said prove it. You have no proof and I couldn’t prove anything. The only thing they did wrong was misdiagnose my car. I am in such shock. This is not over!

I had the problem with the first set as well. Your quality control department needs to know that the kits are not being put together correctly and that it has placed a major inconvenience on me for the second time. It seems to me that that department needs some major tuning up. The supervisor needs supervision --too lax. Quality control and customer satisfaction is in the toilet. I thought it was learning from mistakes, metrics, growing a business. There are lots of competition out there but it seems people want to get paid for what they think they know instead of what they think they do.

As I had just finished 12 hours plus four of work and I am 74 years old, I sat and waited. I was asked about alignment and said okay even though the car never ever pulled to either side and the tires were worn mostly in the middle as if the pressure was too high. Then, I was told that the car was ready after three hours and was told that the bill was $776.62 when all I came in for was front brakes! I was never shown any tires to choose from. I just found myself more than $700 in debt for what was supposed to be just front brakes!

I asked why did they put on four new tires that I did not want. The very high-pressure salesman (Jeremy) said that I had told him to replace them, which I had no memory of doing, and was not ever showed tires to pick from and which tread I would like. So now, I am stuck with this bill. I have a part time job and am just on Social Security to live on so you can see why I shed tears over this transaction. As you can bet your life, I will never ever enter this business for any reason and I will make sure that the treatment I received will be known to all my friends, relatives, etc.!

My name is Yanko **. I am a physician, in the specialty of psychiatry and also a college professor. Everything started three weeks ago. I drove my Mercedes Benz to your establishment located in 2250 SW 87th Avenue, Miami, FL 33165 because the computer of the car told me to check on the break wears. I was referred to that place by my mother, who, until this moment, has been a steady customer of yours and was intending to use the Firestone credit card as a way of payment (credit card that she intends to cancel as soon as possible) as well as all relationship with the company.

Once there, I was helped by Nelson who gave me an initial good customer service, and after the previous check up, the mechanics arrived to the conclusion that the car needed new brake front, rear pads, rotors, sensors, and the total job was at a cost of $871--which was agreeable to me. The job was done and the payment was made without problems.

Since the car was given to me, I noticed a difference, which I logically adjudicated to the fact that the parts were new and needed some time for adjustment. The car has progressively been taking longer to stop when I hit the break pedal. Although it works, I definitely feel the car in worse shape than how it was when I turned in to your establishment. Today, I decided to take a time off my busy day to bring it there again to check and prevent something that might become a bigger problem and a live threatening situation to me.

When I arrived to the place here is what happened: Yanko: "Hello, Nelson. I am bringing you the car again because I am noticing that the brakes are taking longer to stop and I am afraid. However, if this car is not the specialty of these mechanics, I understand, but I will go somewhere else."

All this was said with respectful and appropriate manners. The reason why I said this is perfectly justifiable and was not with intentions to offend none of the mechanics. In my field as a physician, I know how bad it can be when I see a patient with a disease to which I am not related or an age or gender that I don't usually treat--it might get tricky. In this case, what I usually do is delegate the job to someone more related to the case. Westchester is a community middle class and Mercedes Benz are definitely not the biggest percentage of cars that Firestone branch attends, so it is understandable that as humans, a mistake could have been made.

Nelson's response: "First of all, you should have brought the car the following day, not now that you are scared because the brakes don't work. I am really negatively impressed with you! That what you are doing is totally incorrect! You should not put the name of our mechanics down just because you haven't taken the time to bring your car back!"

Mistake #3: He is being judgmental. I am a customer with a real problem. I am an adult professional and I consider it a huge lack of respect to have one of your customer service representatives telling me that I am incorrect and that he was negatively impressed by me. I don't think you are paying him to do any of that. He treated me like I was his child and the real McCoy situation is that I am a customer that just spent $900 in services and is not happy!

Right after this, one of the mechanics took my car for a ride. When he came back, he told me, "I don't see anything wrong with the car. Do you want to jump out the windshield when you hit the brakes?" (This is understandable. The mechanic has not driven that car before so he can't compare with the way it was before. I don't really mind his comment).

This situation that happened to me and Mr. Nelson (whose last name I don't know because I was in such a state of shock that just left the place) goes against all sort of assertive communication that I am sure you strive for during training of your representatives. On the contrary, it proves to be reactive and aggressive communication. Of course, as you know, most of the angry customers--all they want is a sincere apology. Well, I accept the apology. However, this is a letter of feedback and encouragement for you to work on the communication skills and customer service of your representatives.

I was charged $20.35 for this. For the past 2 weeks I've also noticed my right front tire was low as well. I returned for a second time and was informed of the same problem. I was again charged $20.35 for this to be fixed. I had no problem with tires holding air before this installation. I was told it was my rims. Why was there no problems before? If there was a problem, why was it not seen as the installation was being performed!? Firestone, you do tires, right? I was not happy the first time I had to get one of my new tires to hold air. Imagine how unhappy I was the second time.

Today February 21, 2011, I stood at your counter after paying, and cut my Firestone credit card up in front of your manager and. other customers. I then informed him I would never be back and would be contacting his corporate office. His only reply was “okay”. What's really sad is the fact that he made no effort to even keep my business. I paid a total of $40.00, to keep air in the new tires. Your commission-paid manager is really pushing the limit! I'm a musician which means I'm on a microphone all night long. Trust me, I will take advantage and I also have 378 Facebook friends! Get the Picture!?

They sent an investigator out and he said he couldn't find out why because there was oil and radiator fluid in the car. I think they didn't flush the radiator correctly and air got to the engine. They made us wait 2 months before even calling. Now they want us to pay for someone to tear the car apart and that would cost us more than it would be worth. Why do these companies get away with this? They broke our Doge van, we missed all of our kids' Christmas events at school and we couldn't go see our family on Christmas. I have a daughter with JRA and she missed a few Dr. appointments, this has caused an uproar in my home. This is not fair at all.

When I picked up the car about 8:30 pm, I paid cash and some credit. It did not dawn on me until the next day my son mentioned that he did not honor his price quote. They fixed the struts and charged me for two back tires. Now here's the bigger problem. After driving the car, I was still hearing noise from the back. I took the car back and was told that they put the wrong struts on my car. I received a call from district manager who offered to honor the "Buy 1, get 1 half off" coupon. When they heard what I said the first time, they did not honor the original price quote for $1,000.

I asked, “Wouldn't you know if they were not repairable?” We were told we could try to plug them ourselves. My brother (who was a certified mechanic) and I looked at the tires when we got home. At least one of them was repairable. They were clearly too lazy to do what was right. They should have followed our instructions, and informed us as, soon as they found the nails. By the time we left, it was already four hours.

We left the shop with two tires that had nails in them, and we had wasted four hours. With the level of incompetence from the people I dealt with, I am not sure what was done was done well! The primary consequence is that my brother and I will not ever do business with Firestone on that base again, and will be sure to complain to the commander of the base. I will refer everyone I know to go to Mr. Tire, just off base! My brother is going to post this experience on his Facebook page, so all his friends will be warned.

They put new coils in the car. The check engine light was on and I was told that it was the catalytic converter. They charged me for a new catalytic converter and more fuel coils. My car was doing okay. About two weeks later, I was driving home one night from work and the car started driving itself at a high rate of speed. I pulled off the nearest exit and turned the car off. I started the car again and it was racing. The engine was loud. I managed to drive it off the highway and into a parking lot. I was parked and I let the car settle. When I started the car up again, all the gauges went completely over to the red areas. I immediately turned the car off.

I took it back to Firestone and they said that the problem was the cables. They said that they put a throttle cable in at no charge, but the car is still racing and loud. Apparently, they didn't fix the problem. Firestone had my car for one week and it still drives itself like I have cruise control with, which I do not have on my car.

Also, Haig said that they would pick me up at my work at 3:00 PM. When I was off my shift, they were not there to pick me up. I was so upset and furious. I had to walk over to the mall and wait for an hour until they decided to pick me up so that I could get my car back. When I did get my car back, the gas tank was nearly empty. When I took my car in to Firestone, it had a full tank of gas. I am furious on how I was treated and with their lack of professionalism. Firestone wants to see my car again but I can't keep paying them to fix it. I am afraid to go back there because they don't keep their word.

After agreeing to pay $24.95 for the repair, which was double with what everyone else charges, I settled in for about an hour before the man at the desk said those dreaded words: Mr. **, can I speak to you for a minute? He informed me that the leak was from an old plug that they refused to replace because their liability would be so high if something were to happen in the future. And it will. He said, no way that plug can be replaced a second time. He had already prepared me an estimate for four top grade new tires, install, balance, all the extra warranties and all for $1,000 and highly suggested that I let them proceed. I told him to put that tire back on fast and give me my keys. I had to sign a waiver though, since my life would be in grave danger.

I drove to the Exxon station where the previous plug had been done a year ago. They apologized, jumped right on it, fixed it without even removing the tire from the vehicle. I told them what Firestone had said and he made me this promise and wrote it on a receipt that by the way, listed zero for cost. If the tire fails because of that plug or that exact plug fails again for one year, we will replace it free with your choice of five tires of the same size. He also noted that he had repaired/replaced needed parts on vehicles for years where people had Firestone receipts for those items being replaced recently. I was in and out of the Exxon in less than fifteen minutes after it took Firestone an hour to figure the best way to screw me.

If my vehicle broke down in front a Firestone store, I would have it towed somewhere else. Be warned, they're are trained and determined to take as much of your money as possible and lie like the devil if caught. 1,000 miles on that tire since the no-cost plug repair by a reputable and apologetic Exxon station owner.

On the first occasion, I was told that the source of the noise was cupped tires. The recommendation was to replace the tires, which at that time had about 30,000 miles of wear. Since they had a 50,000 warranty, I was assured that the price for new tires would be prorated for the remaining 20,000 miles of warranty. I was surprised that cupping could cause the loud humming noise and asked for and received assurance that it was not a bad wheel bearing.

One month later, I returned because the humming noise had become much worse and I was questioning whether it could really be coming from cupping of the tires. At that time, I specifically requested assurance that the increasingly loud humming noise was not a bad wheel bearing. When I picked the car up 24 hours later, I was informed that a complete inspection of the vehicle had been done, and works of $1473.34, including parts, labor, supplies, and tax was recommended, specifically: 1. New radiator hoses, 2. Radiator flush and new antifreeze, 3. New front and rear struts, and 4. Four new tires.

At this point, I told the service manager that I would need to get a second opinion [A specific red flag for me was that the radiator had been flushed and antifreeze replaced about 500 miles prior to this time, at a different shop]. The manager I spoke with began to backpedal, suggesting that replacing the tires and keeping the old struts might be good enough to solve the problem.

The following day, I took the car to the Mazda dealer for a complete service inspection. The first thing they did was drive it and determine that the humming noise was a bad bearing on the front right wheel. Then, they elevated the car and showed me that there was no problem with any of the struts. They inspected the radiator hoses and found no significant wear or need for replacement. They showed me the cupping on the tires and recommended I have the tires rotated under the Firestone warranty, so that they would be riding in the reverse direction. They suggested the tires were otherwise in good condition and would likely last another 20,000 miles.

Two days later, I had Mazda Service replace the wheel bearing. The noise is now completely gone. Nothing in the way the car drives or performs gives evidence of cupping of the tires or faulty struts.

I am writing to you to express my outrage at your recommendations. They are either the result of gross incompetence or an outright attempt to defraud. Either case is unacceptable. Had I taken your advice, I would have paid $1473 for unnecessary repairs and been left with the original problem. Shame on you!

The next day, I took it to your store and they told me that I would have to have this work done as the $79.99 alignment would not do any good unless I had this other done first. Ball Joints, both $541,96, both lower, front, ball joints, 2 for $19.00, cam and bolt kit, 2 for $39.99 each. It did not sound right to me as I had just had this checked so I took my vehicle to two different shops including the place that I paid to have the front end worked on and they both stated Firestone must have been looking at another vehicle so I took it to Tire Kingdom. They checked and aligned it for $79.00 and it runs perfect, so goodbye to Firestone.

Little did firestone know that on Sept 15th I had my mechanic in DFW do a tune up, my brake pads changed, the belts, everything but the shocks & alignments. So now Mark calls to tell me that the real issue is the back shocks and because those weren't changed when the front ones were that it has now caused the mount to fold and need to be replaced. His exact words were he would have never changed the front shocks without changing the back. It was a waste of money!

My question was why did no one tell me this in Sept when they fixed the front? Then start the excuses that the staff that did the front no longer works there, he doesn't know, I must have misunderstood. That it’s of course not firestones fault at all. Then he proceeds to tell me that my brake pads are 90% worn, and I need new belts because they are all frayed. I was furious and said I would be up there in 5 minutes to get my car and have him explain this to my husband.

Like I said little did this idiot know that I had just replaced the pads and belt. I told him I would bring him receipts for the work on the breaks, and he was completely full of crap. So my husband and I arrive 7 minutes from hanging up the phone. Guess what? Mark has left for the day! Of course. Probably needed sometime to figure out how he was going to crawl out of his whole if lies now.

I was already on the phone with corporate as the put my car back together. Now an employee has come out to tell my husband not to call corporate, that Mark is a stand up guy who will make it right. So now employees are begging for forgiveness? Mark offered me 1/2 off the labor for the mount. I assured him that firestone would be paying for parts & labor for the mount, since it was their fault it got ruined in the first place. After countless hours will corporate I spoke with Kathy **.

Just as useless as the rest of them. She was extremely frustrated that her offering to pay for the mount wasn't good enough. I assured her that if she was frustrated she could only imagine how we felt. I told up that I didn't trust her company working on my car. The latest repair list I got said the front & back struts were shot, needed a mount, the brake pads, a engine flush, a and belts. Clearly the front struts were done the month prior, so if the tech saw they were bad, that means they weren't done right in the first place.

Kathy kept asking what I wanted. I want someone to be held accountable. I want firestone to admit that they lied to a customer about false repairs. That they tried to take advantage of me and the situation. That their techs really messed up the first time and not got caught in more lies the 2nd time. She was shocked I didn't want her company to work on my car. I am now seeking my money back and asking that they pay a reputable mechanic to do the work. I am not giving up.

I will do whatever I can to get to the CEO and explain this terrible issues going on at the stores. This is a lie, and highly illegal at that. People go to firestone to get an honest opinion on their vehicle and honestly get it repaired. I have spent $500 only to find out the job wasn't done right. I have to wonder did they do this intentionally to make more $ off me in the long run? Sadly I believe it’s true. This company should be shut down. Off to the BBB now, thanks firestone, you will be making my house payment now too!

I laughed at the guy and told him he just lost my business. I bought the parts and installed them myself, the parts totaled less than $80.00 and it took me three hours to do it in my garage with hand tools. I then took it to an alignment shop and had it aligned for $37.00 including taxes. I also replaced the stabilizer bar bushings in that amount of time. The parts were about another $13.00 and were not included in the estimate even though they were in far worse shape than the links.

I shudder to think what the surprise add-on cost for that would have been, had I been dumb enough to have them actually do the work. Over all, I spent about $120.00 plus three hours of my time and saved myself well over $500.00. A mechanic with all the air tools and lifts a shop has to offer could easily have gotten this done in under two hours. Apparently, Firestone has an effective rate of more than $250.00 per hour! Their parts markup is incredible. They quoted me $89.95 each for tie rod ends that cost me $14.99. That is a 600% markup. I called several shops around me, most were about half to two thirds of the price Firestone gave me. Even the Chrysler dealer was over $100.00 less! The bottom line is, never ever use the Sandy Firestone for anything. They will rip you off. Guaranteed.

The mechanic who came out showed me where the connector was cracked and wasn't making a good connection. He squeezed it together so I could start my car and get it to a repair shop. The following morning, I took it to the Firestone in Goodlettsville. I said that I needed a new connector on the negative cable, and while I had it in the shop, I wanted my tires rotated (I purchased my tires there at the end of 2009) and an oil change.

When I signed the work order, I will admit that I should have read it. On the work order, it said to check the positive cable and do an oil change with no mention of tire rotation. When I picked up the car that afternoon, I was told that there was nothing wrong with the positive battery cable. I said that it was the negative one that needed replacement. He said that both were checked and everything was okay. I told him I saw the crack.

He proceeded to try to make me look like an idiot by saying that they weren't going to do work that wasn't necessary. The next day, I took my car to a different mechanic who discovered sure enough that there was a crack in the connector of the negative battery cable. If the Goodslettsville Firestones mechanics are not capable of doing such a simple repair, just say so, but to lie about it and try to make me sound like an idiot really angers me. It is not how I expect to be treated.

Last year, when I took my car in for tires, I asked them to check the squeal that my power steering was making. I was told that the only way to get rid of the squeal was to get a new power steering pump. I again went to a different mechanic who put on a new belt and I have not had any squealing issues since.

I asked Scott to refund my monies, and in a very rude manner he said, “No refund, and if you want, I can just pull the car out and do nothing.” I told him to do the best he could because I am going to complain to the DMV Department and the state attorney general. Around 6 pm, I called the Enfield Police Department to do a report, because after we left there for the 4th time, there was a clank every time I accelerated. The technician told me that it was a bolt that was left undone in the alignment process (by the way the car continues to pull to the left now), it is not aligned.

As the technician drove the car in for the 5th time, we see it dripping out of the car. He attempted to say that the brake like just went and they had nothing to do with this, but out of the kindness of their hearts, they would redo the brake like for half price. I had to get a ride home from the officer that gave my husband a ride home. I will have the police report, so this is how it happened: (1) About a month ago my husband went to Firestone and he was told that the front end alignment could not be done because he needed ball joint on one tire and they could do this job for $500.00. (2) I brought the car in for alignment at 11:15. (3) I again brought the car back to the technician; the car is pulling to the right. (4) I brought the car a third time, car is pulling to the right.

Then the general manager, Scott, comes out and explained that the alignment cannot be done because the right side of the vehicle is missing the part to adjust for the alignment. Thus, I asked for my monies back. He arrogantly stated, “I don't have to do nothing,” and he could pull the car out. Seeing his anger, I asked in a very nice manner for them to do their best. When the alignment was done for the fourth time, he told me that they found the part, that it was under so much rust, and he promised me a copy of the final alignment and according to Scott, it was perfect and he was gonna give me a copy of the print out. He had the copy of the print out under the keyboard. I asked him for it and he stated that I did not need it. Now it was around 3:15 PM.

We went to the bank which took us about an hour. When we finished in the bank, we get into the car and all of a sudden there is a clank every time we accelerate so I called Firestone again and the person that answered the phone asked me if I wanted to bring it in right away or tomorrow, and I said, “No, right now.” As the technician gets in the car, he hears the clank and he agrees that the clank was not there before. He told us that he had left a nut loose and that had nothing to do with the brake line. The guy behind the counter told me in front of the police officer that the clank is from the brake line and I told him that the technician has a different story. The technician drove the car all 4 times.

The vehicle was brought back for the alignment, but now the brake fluid is all over the place, and just because they reduced the price of fixing the brake like in half. The police officer gave us a ride home and saw that out driveway does not have a drop of oil. The police officer told me that if I drive a vehicle knowing that it is not safe that any person could be arrested so I had no choice but to leave it to get fixed. It will be ready tomorrow.

This letter along with the pictures of the leaks and the clean driveway and the police report will be used for the DMV and the State Attorney Blumenthal complaint we will be filing. I want a full refund of the bad alignment and the $322 you guys want for fixing what you broke. I could have gone to any other place, but I use to trust Firestone.

He then went on to inform me that he was including an estimate in the folder and the estimate was good for 30 days. I took the folder that contained the completed work receipt and the estimate and walked out the door. When I immediately called my mechanic of nine years (car has been running great all this time) and explained what had just happened, he told me to bring the car to him, which I did the next day. And just as I/we thought, there is absolutely nothing wrong with the car's other mounts. It was a scam!

Although I was not scammed into getting the $584.39 estimated work done, I just want to let someone know what is going on. This is second incident, but with the Firestone located on Andrew's Air Force Base, Maryland.

I took the car back on 09/09/10 and talked to Chip ** about 4 pm. He couldn’t service the car, same problem as Wednesday, they were too busy. He assured me he could service the car on Friday. I asked if he was sure and asked for his card. On 09/10/10, I went back to Firestone about the same time, talked to Chip, he said we can do your oil change today. I do not need an oil change; I need someone to fix my tire. I asked if it could be prorated, he said the tire was too worn, and I told him that I had already explained it to Chuck to no avail. They didn’t have a tire similar to my tire in the store. He could not get it until Saturday. He also stated that an alignment would have probably helped the wear of the tire. I went in on 08/06/10 to get an alignment and the same scenario, no help, cannot do it. I went to Sears and purchased a tire that day. (I purchased a lifetime alignment from Firestone.)

On my way home from Firestone on 09/10/10, I had an accident. I drove over a speed bump. It was only 3 miles from the store, and had a blow out, the car went out of control jumped the curve, and I ran over a brick mailbox, and my car was totaled by my insurance company State Farm. Nevertheless, I will not be coming back to Firestone for any service, and I am requesting at this time, a full refund for the lifetime alignment I paid for and have never used because I couldn’t get serviced by this store. I have been a Firestone customer for 20 years, and I am very disappointed and upset about the kind of customer service I have received in the past 6 months. I had to go to Walmart in August to get an oil change because they were too busy that day also. I have been in retail for more than 36 years and I know that customers’ needs has to be a priority, or you will not be able to operate the business and be profitable. I am a very concerned ex- Firestone customer!

It cost me about $6000 to redo the whole engine. It took nearly two weeks to get all the parts. In the meantime, I had to rent a car. I had to put these expenses on a credit card which will take a year or more to pay off, especially with the high interest. I filed a claim with Firestone but was denied, so now I have to pay back my high-interest credit card, which should take over a year. I would advise anyone considering using Firestone to think twice and read all the complaints against them first.

If they did their job the right way, I don't have to pay a second time fee for a/c check service when they checked my a/c for the first time. I am not this much upset plus my a/c is not working. I want my money back full refund.