Firestone Complete Auto Care Reviews

Two days later my car started behaving abnormally and the noise which was very less earlier it increased like hell. Now the noise was there every time even when I am driving on a smooth road with normal gaps or bumps. Earlier the noise was not that much and not also very frequent. I am sure that Firestone guys did something with my car and broken the system which was running fine earlier. The noise which was coming has now increased a lot and really making it impossible to drive.

Bottom line they refused to do the front end alignment and lied and said I cussed them out. I did not cuss them out. I said "I did not come back up here to sit all day." They are crazy and will not get in trouble at all. The worst thing I said was "this is ** to sit here for 2 hours." I will come back and they refused to do it. Watch out Yellow Brick Road in Rosedale. I won't be back there ever again.

Well finally 2 hours later and 125 dollars got my head light was changed and I was done. I went back home and did what was needed. The next day I had forgotten that I had gone to the bank and left some cash in my console. The cash was stolen from my vehicle, can't prove it was done at the shop but my car wasn't broken into and my alarm hadn't gone off and the cash was gone. The only open access would have been at Firestone. I know I shouldn't have left anything in my car but make sure nothing of value is left or it might be gone.

Unfortunately my husband went to pick up the vehicle without me or I would have raised all kinds of you know what. They also lied about how long it would take them to do the work. This place is full of liars and money hungry distasteful jerks. NEVER will I EVER go to them again and I'll warn everyone else against it as well. I will also be looking towards talking to their overall supervisor for their employee's complete ineptitude and incompetence.

I came to Firestone of Branford on Sunday after 1pm (tire should have been replaced Saturday night). The woman behind the counter waiting on a customer impatiently puts two callers on hold that no one ever gets back to. She asks who is next and I say, "me, but you can pick up those calls if you'd need to." She looks at the phone, kind of chuckles, grunts and turns to me and says, "no, let's go." They eventually hung up.

She begins looking for my tire. She can't find it anywhere. Time passes. She elicits others help. No one can find my tire. I literally have to step into the repair area to point out my tire from 100 feet away. NO ONE HAD DONE ANYTHING TO MY TIRE EXCEPT MISPLACE IT. I walked out. Dee (the woman managing the desk) called me 20 minutes later to tell me the tire was ready.

Of course, I'm driving on my donut. So, I drive into the Firestone parking area. Come in, pay for and take possession of my tire. I immediately carry the tire to my car and begin jacking my car up to change the new tire for the donut right there in the Firestone parking lot. NO ONE SAYS A WORD. No, "may I help you Mr. **." Dee actually came outside at one point to have a cigarette, looked straight at me. Didn't say anything. This is after I have had several other BAD experiences with this same Firestone Complete Auto Care store and all under the supervision of Brian the store manager.

Firestone told me that I must replace the inner and outer tie rods which is a total of close to $1000. I took the ford to the ford dealer and I took the Camry to the Toyota dealer. Both dealers told me nothing is wrong with the cars and "we can do the alignment for you if you wish." I went back to Firestone and told them what the dealers told me and gave them the written diagnostics the dealer performed and documented in writing. Firestone still insisted that it cannot be done. I chatted with firestone corporate and will see what happens. They gave me reference number for the file for the Windstar is **. The reference number for the Toyota is going to be **. The service manager is nice but so far, I have lost confidence of them. This is rip off.

All in all, a very time consuming and frustrating experience. The takeaway... Don't shop Firestone based on a rebate. You will never receive your rebate and will spend inordinate time and experience extreme frustration in pursuing it. Essentially Firestone "baited" me to make a purchase stating that it would cost "X" and when it came time to pay, the price had increased by approximately %30! To add insult to injury, I was able to contact Firestone corporate (not anyone actually dealing with rebates). The representative seemed very sympathetic, agreed that it sounded to be very fraudulent and promised that I would receive a phone call "within 24 hrs." Of course no one ever called. So much for Harvey Firestone's credo of fair dealing posted in the Service Center waiting room.

So I asked him if he was married and he said he was and he takes care of his wife's car. Then I told him "but you're a mechanic". I said this because I wanted to see if this guy had any idea he just insulted a customer, but his arrogance may have blocked that feeling. We will not patronize FIRESTONE, Hampton VA again. I was on the fence about writing you guys but I realize this guy does not appreciate his position.

So I call a week ahead to get an appointment to have it looked at again, today I dropped off my truck at 10am at which point I told them I needed it back by their closing time 5pm, and they said they would get it in and look at it quickly. I call them at 2:00 pm they haven't even looked at it (LAZY), I drive to the shop at 3:00 pm and it is still in the parking lot (LAZY). I go in and tell them I want my car back, where I asked them WTF is the point of getting a 10am appointment if they won't look at it for 5 hours?

Where the receptionist tells me that it was just about to be pulled in (**) and that it would have gotten fixed by 5 pm (**), she tried to tell me that they could diagnose and fix a problem in 2 hours that they couldn't figure out in 3 DAYS, 2 months before (INCOMPETENT). Then when I have made my displeasure known the receptionist suggest that I might have "done something" to the truck so it wouldn't work. If I did my job half as bad as these people I wouldn't have one.

I had brought this up with Jeff the store manager, and he acknowledged that it happened and had talked to the tech about it. He also has promised to replace them. That was three months ago, each time I attempt to get ahold of him to try to resolve this it fails. He's either busy, or forgot, or something happened and he again promises to get them. This has been three months of this and I finally resorted to go and complain to the company. This hasn't been the only angering thing about the situation. I found out recently by the dealership that certain things need to be reset on newer cars when an alignment is completed. If they are not issues arise with the cars safety system. I have a lifetime alignment with them, and they do not know how or even possess the tools to reset these systems. They are vital to the car's operation. I now have to let the dealership fix my car to correct this and cannot believe the "ASE" techs they are suppose to have would do this.

I can't speak for every situation, or car, or person at firestone, I have seen good techs who's knowledge of cars is excellent. However this issue over a simple flat repair has gone too far and now they have lost myself, and my family who trusted Firestone to work on our vehicles. I want things done right when it comes to my car, I understand mistakes happen but this has proven to me that you get what you pay for. I will never return to Firestone for another repair, I don't make a lot of money, but I'd rather spend my hard earned money on service that gets done right the first time, and by techs who know my car!

After investigating further, the mechanic admitted he had misrepresented the severity of the boot damage and apologized. The girl in the front of the store never apologized for exaggerating an already exaggerated lie. The manager in the store at the time apologized and said it was a mistake. It wasn't a mistake. It was intentional and they got caught in a lie. What they did is unethical, illegal, and criminal. I will be calling the store manager tomorrow to tell him about this issue but I will also be leaving reviews concerning my experience. I've worked with them for 8 years. What else have they recommended that wasn't necessary??? Beware of the Firestone Auto Center in Smyrna off Sam Ridley!!

First off, this isn't even part of the inspection process. Secondly, the car had been inspected the day before and the ONLY thing wrong was the front tire. He then told her he could replace it and it would be $120! She called me distraught. I told her absolutely not to have it done. This was an obvious attempt to get more money for a service that wasn't needed. She told him no, this isn't in the budget so he took it down to $80. Still a no. So because he'd already stated it wouldn't pass, failed the car for steering! Took it first thing this morning to a certified inspection station and the guy who works on our cars. He checked the belt, it's FINE. Car passed with no problems. I think because she was a young female she was targeted, and this was an obvious case of fraud. I'll never take another vehicle to Firestone again.

I think something needs to be done about the quality of work that is done there. Training needs to take place or they need to be fined. If you go back and read in complaints I am not the only one that has had problems with Firestone. Word of mouth is the best advertisement any business can have. I cannot recommend Firestone to anyone for any reason.

Randall said he would have to extract the tires. I was like no. It was going to be almost close to 700.00 by the time they extracted my tires no. I say always get a second opinion. I took my car to a local shop been in business for 28 years. 88.00 dollars later tires changed and the bolt is replaced as well. Don't trust big corporations with your money. It is a scam. I may have been born at night but not last night. I felt like they were just trying to get money out of me and saw a sucker. I would have in the past just let them do it but I have learned over the years. If they are pointing out issues they are trying to scam you. Thank you Garcia's Tire in Azle Tx for being honest and reputable and not taking advantage of another human being. Way to go small business.

The manager Dave told me all they did was an oil change and they couldn't have done anything to it. I told him I know how an oil change goes and when I brought it in I didn't have any problems so how could it be pulling when it wasn't doing that when I brought it in? They didn't do anything but test drove it and said it was pulling but I needed new tires and a alignment. I should be able to take my car in for an oil change without being worried if they tamper with my car. Just said I don't have any and I do mean any extra money for repairs. Something needs to be done. Needless to say I will never in my life go back to Firestone in Nora in Indianapolis, Indiana. Sara was the young lady and Eddie did the work. It's going to come back on you guys 10 x 4.

I took the car back and asked them to check my front end tire. They were vibrating and I was told the tire rods needed to be replaced, so I told them my car was not doing any of that when I came to get my tires rotated and balance. I had no vibration or anything like that before I took my car into them. One of the tech's that looked my car say my tires were never balanced. They had just be rotated and he got really smart with me and said "well how many miles do you have on this car anyway?" I guess that was to say "your car is old anyway."

I kept explaining there was nothing wrong with my car until I let them work on it. I went by twice and no one would help me. I am fearful to go back to them and want everyone else to know that damaged my car and wanted $400 to fix it. There was nothing wrong with my car until I went to them. This Firestone is located on Oporto Madrid Blvd in Birmingham, Al. These are some awful people. Please Let me know if there is anything I can do about this.

My disappointment came when I arrived at 11:30 that morning and there was only two other people there. Around 1 pm another gentleman came in for the same services I was getting except they had to order his tires. However he was out of there by 2:30 pm and I was still waiting. I then addressed ** and told him I was not pleased with the fact that I had been there over 3 hours and this guy came in and was out in less than 2 hours. He blamed it on the techs and said it was according to which tech took the ticket. I told him that was unacceptable. I felt like I was discriminated against being...I was a female and I was overlooked. He kept saying that was not the issue and I yet disagree. Although he gave me a small discount for the wait, that service was unacceptable and should not ever happen.

Around 3:50 my vehicle was finally complete and he told me they didn't see anything wrong with my steering and that the hole in my exhaust is nothing major but would just be annoying because of the loudness. He advised me to go to a muffler shop if I wanted to get rid of the noise. Because I have no income as long as he assured me there was nothing major wrong and it was just loud noise, I could live with that. I drove off and the next morning while I was driving, the steering wheel begin to stick again. I called him immediately and he said I would need to come in and have a tech ride in the car with me. I told him I had asked them to test drive it when it was there to check and I thought that's what they had done in order to tell me they didn't find anything wrong. He told me they were too busy to test drive it. So how could they say nothing was wrong if it was never tested?

Well on October 8, 2016, early morning I was driving and lo and behold my muffler fell off in the front. How did they not see that coming after all the inspections they did over the past few months. So May, I was good. July, I was good. September, I was good but ten days later my muffler fall off, that's not good. I was told that I could have hydroplaned and flipped my vehicle had I been driving any faster than the 30 mph. No I have to get that repaired when it could have been avoided had they properly inspected my vehicle. They charge a lot of money to scam you out of repairs that don't need to be done instead of the repairs that actually needed to be done. I think this repair should be on Firestone, no charge.

When I went back with the problem which was that same night they took it in and looked at it and admitted the Mechanic broke the part during the time he was raising my vehicle as he was supposed to disconnect that bar. The guy that worked the counter said he would pay to repair it himself out of his own pocket even if he had to go to a junkyard and pull it himself. Oh and not to mention the part that is broke is retired and no longer being made so it is not possible to find it they stopped making them a long time ago. I had talked to the Manager and that got me nowhere. I have even filed a claim with Firestone but nothing has been done or heard about it. Now I understand this part is discontinued BUT something needs to be done and there is something they can do but they refuse to do it. They can convert my rear suspension over. Now the time has come for me to contact an Attorney and file a claim against them. This is not over yet.

When we returned, we were not charged for the tests. I tried to take my car to a transmission shop down the road, it completely went out. We were stuck on a busy street. To my dismay a driver for Firestone was passing and stopped, called a tow and gave us a ride to the transmission shop. These great employees should be recognized for going beyond their job duties. I cannot express our gratitude. It is not everyday you encounter such great customer service and kind people.

Looked closely at the Firestone battery test later and it read: 'Your battery performance has started to decline and may fail to start. Consider replacing before it's exposed to extreme temperatures'. I had to call and argue with the Firestone guy to finally get a refund. Funny thing is... They don't even keep our vehicle's battery in stock. I verified this by calling two other Firestone locations. It's special order only. Only go here if you break down in their parking lot and you don't have roadside assistance.

45 minutes later, I got a call saying that the problem was my power steering pump. He said that the part was $169 but the labor would be $270. When I questioned why it was so much for labor, he told me it would take about 2.5 hours of work. I hesitantly agreed and was told it would be done by 6. It was. I picked up my car and drove it home, only a few miles from the store location. The next morning, I started my car to go to work and it was making a squealing sound. As I backed out of my garage and started down my street, it got louder. In fact, it was loudest when I was accelerating. When I braked or was at a stop, the squealing was quieter. I'm no mechanic, but I could tell the sound was coming from under my hood. It was obvious. Also, when I would accelerate from a stop, about half the time, the "BRAKE" light on my dashboard would come on.

Since I had no problems with this happening before I took my car to them the previous day, I called the store as soon as it opened and explained what was happening. They told me to bring it in and they would look at it. So when I got off of work, I went and got my kids and we went to Firestone. I explained again what was happening, gave them my keys and sat down with my 1 year old son and 6 year old daughter to wait. An hour went by before they even moved my car from the original parking spot.

After 30 more minutes, the mechanic came to tell me that I needed new wheel bearings and brakes which would cost almost $900. I couldn't believe it. I asked him why the sound was coming from under my hood if it was a brake problem. He told me that brake noise can sound like that sometimes. What??? So then I asked him why my car was all of a sudden having these problems? The sound and the light had not been happening until I brought my car into them. I said "That seemed like a pretty big coincidence." He insisted that it must be just a big coincidence. He suggested that if the almost $900 was too much money, maybe I could just do one side and come back later for the other side. At this point I was furious. Here this guy was telling me that I was imagining that the noise was coming from under my hood and that it just so happened that all these problems happened the day after they worked on my car.

I told him there was no way I was paying the that much money. His final solution was to have his manager call me in the morning to see if he could give me some sort of discount. I truly feel like they took advantage of the fact that I'm a woman and I have little to no knowledge about cars. They overcharged me for labor to install the power steering pump, then broke my car while they were in there. Now I have to take my car to somewhere else and pay who knows how much to fix the damage. Please beware of Firestone especially if you're a woman. They will mess something up just to get you to pay more money to fix it. Never again.

I will start with my most recent problem I have had with them. I purchased a set of 4 tire for a car. Less than a week later the tire was flat. I aired it up again and sprayed it down with soapy water. It was leaking air around the bead so I'm thinking it must be a narrow bead or lack of tie into the inner liner. I took it into the shop without even looking at the tire. They told me it was my rim that was bad. I assured them that my rim was fine and they should look at the tire for the problem. This lead to a very heated discussion ending with me telling them I wanted to see this rim that was so bad it would not hold air. An hour and a half later they brought my tire back out, told me it was a rusty rim. They repaired it and that the tire would hold air for a while. The rim was so bad that it would not ever hold air long term.

At that point I am very upset they never showed me the bad rim. I get home and notice the bead sealer oozing out. I have seen a lot of bead sealer used and never seen it oozing that long after. Two weeks later the tire is flat again. So I take it to another shop. I explain everything that happened. He comes out and says, "Yep, aluminum oxide is the problem" (at least this guy uses proper term for it). He also continues to tell me that the rim was never repaired, basically that means using a wire wheel and cleaning it off. He says, "Don't worry. We fixed it for you this time, but it will not hold air long term". That's two tire repairs I paid for this tire.

So about a month goes by and it's low again. So I say maybe it's time for another rim. I find one at a junkyard and they say they can install the tire also. When he pulled the tire off the rim he is like, "I'm sorry but there is nothing wrong with this rim and it has NEVER been touched by a wire wheel". He shows me the rim and I can clearly see that it was never ever repaired as I was told TWICE. I tell him I need to find out if it is the tire or not, so go ahead and sell me the rim you have. Again a month later tire is low. I tell my son because he is the one driving the car back and forth to college he is just going to have to keep an eye on it. Less than 10k miles and the tire is shot partly due to him not checking the tire like he should have but he shouldn't have had to check it that often anyways. I purchased another tire and had it installed on the original rim. 2 months later and it is still fully inflated. Yes, I checked the rim was never supposed to hold air.

I have had two tires many years apart that developed bulges in the sidewall both times less than two weeks after having them installed. I take them in and say I believe that an open splice is problem with the tire. They tell me that no I hit the curb and it is an impact damage that caused it and that I should have purchased road hazard. Both times they were heavy duty truck tires.

I ask if these were the same tires they sell to construction companies. Yes they buy lots of these tires so I comment if they are that fragile. How do the tires hold up under the conditions they drive them in? I only had the tires for two weeks and drove on paved highways and city streets. Also why would it be long linear bulge that follows the direction of the radial fabric used as body ply? I challenged both to cut the tire because that is the only way to tell if my assumption was correct and it would be obvious if I was right. The first manager conceded that he would replace the tire this one time. The other manager absolutely refused.

I had taken a car in for a realignment one time after I changed ball joints and brakes. The guy at the desk comes out and tells me my brakes are bad and need replaced. I inform him I don't think so because I just did them myself two day ago. Oh we were just going by the mileage on the vehicle. I find that very hard to believe.

I was very busy and had a coupon for an oil change so I took my car in for an oil change. The very nice lady behind the counter came carrying in an air filter that was extremely dirty. She sits down with a concerned look on her face and say, "Troy, this is your air filter. It needs to be changed". Now I worked as a mechanic in the military and have always done maintenance and repairs to my vehicles. Because of a very expensive air filter bought at a Ford dealership after my wife was getting warranty work on a vehicle that had just been replaced I started writing my name and date on the air filters. The filter this concerned lady was showing me did not have my name or date on it. So I explain that I didn't think that this was my filter and we should both check my car together.

When I get out there they DID NOT even have the air filter box popped open on my car. When I opened it I showed her my nearly new air filter with my name and date clearly written in black marker on the orange seal of the Fram filter I installed less than 2 months before. She quickly says, "Oh, I'm sorry. This is off the car next to yours." Not even the same make or model as my car.

I was busy again so I asked my son to take the car to the care center and have the oil changed with a coupon I had again. When I got off work I checked the oil as I always do when someone else has changed it because of a dealer that grossly overfilled and blew my head gasket. I noticed that the oil fill cap on the valve cover was missing. I called them and asked if they would happen to have it setting around the shop somewhere nope. The tech did remember it having one when we dropped it off but it was impossible that they were responsible for it being missing. I was the only one that opened the hood since the tech closed it less than four hours earlier. They would however sell me one for $20. One from an auto parts store was only 5-6 dollars.

I am well aware that nearly all the service centers operate this way. It's a sales-based industry and one where most customers are ignorant about how their cars operate. Which makes it very easy to take advantage of that ignorance. If I have any more tires that I believe are factory defects regardless of where I purchase them I will be taking them to small claims and posting more reviews based on what happens. I encourage everyone else to do the same.

So, I called back around 11 and spoke with a technician that told me that it was in fact my battery and the cost would be $188.00. I asked what this price included and was told the cost of the battery was $124 and the fee for the electrical battery test was $24.99 then taxes and fees. I wasn't happy so I indicated that I never asked for the electrical battery test, so he waived the fee. I agreed to have the battery changed out and stated I would be there to pick up the vehicle after 5. This is when the mess goes even further! I went onto Firestone's Website to see the difference in batteries and their prices. In order to do this, you have to enter the make/model, year and engine size. So I did! Only one battery came up for my size vehicle and the price was $99.99 and $14.99 to install. So I called back and spoke with a rep in relation to the quote found on their site.

He told me that the battery didn't fit my car. Again, wait what? I entered all the information that was required on the Firestone's site to provide the quote and only one battery came up that fit my car, so are you telling me that your site is incorrect? This guy went on and on trying to convince me, later to say they didn't have the battery and to bring in the quote and they would price adjust. That didn't happen! The same gentlemen indicated that the quote in which I had was not the correct battery. I asked why tell me to bring the quote if it wasn't going to be honored. He stated that he wanted to see the quote. I was so upset, I asked for my keys and left. My husband looked at the battery and saw that it was the same exact battery that was installed in my car, so he went back. He asked and was told that it was a difference in the battery.

The rep stated that the battery that was installed in my car was the Mega-Tron ll 24FR. My husband asked what 24 MFR meant, the guy provided no explanation just continued to say that it wasn't the same battery. My husband then asked why the article number for the battery in my car matched the article number on the coupon. The guy couldn't provide an explanation so he just refunded $20.00 to my Firestone account. This is horrible! How many people have they done this to? I feel like because I was a woman they just took advantage of me. I feel like Firestone is a ripoff! Why would you treat your customers like that? I trusted you all to provide me with quality and professionalism. I'm second guessing all the business that I have done with you all now and that's not good. I want this to be looked into as this is FRAUDULENT and there is no telling how many other customers this has happen to.

Original Review: Sept. 2, 2016

I went here as usual for an oil change and tire rotation. They refused to rotate my tires claiming they were bald (no they weren't) and I really HAD to get new tires NOW... TODAY! I said I'd handle that later (tire gauge showed about 10 to 15,000 miles left on them). Asked them if they rotated the tires, they said "no." And they refused to do so. I paid and left, but later noted that they charged me $20 for a tire rotation! They saw my complaint on Yelp, and indicated that they wanted to resolve this and gave me a email. I sent a copy of the bill to them, but 1 1/2 billing cycles later, I still see no $20 credit. I even indicated that Yelp is just a start, and I know how to use the internet, and don't let the cane fool you - I have a big mouth. I'm on a roll to make sure they lose $20 of business, if not more. Yes I'm a millionaire, and YES! $20 is a big deal to me! That's part of how I got there.

I went back to the shop on 08/19/2016 for tire repair again. Firestone personnel told me that they patched my tire last time and got new holes which need to replace with a new tire due to many holes on my tire. I told him go ahead replace with new tire, but I had a feeling that Firestone did not patch it last time so I asked the guy that replace my tire gave me my old tire. My feeling was correct. My tire doesn't have any patch on it and could be only one hole on it. I still had my old tire with me just for evidence.

I ended up filing a claim against them and had to hire an attorney to get the matter resolved. The damage to the vehicle was $2,800 dollars and I had to fight them in court. I did win the case but it was a major pain in the butt. Terrible terrible company. I will tell everyone I know for the rest of my life how bad this experience was for me.

While test driving my car I noticed that my steering wheel was shaking very bad when I press on the brakes. So I took the car back and told the service tech about the problem and insisted that they place the car back on the lift to ensure the they tightened all of the bolts back up. When the technician placed the car on the lift he told me that the shaking was due to my driver's side wheel bearing being broken. I explained to the technician that my car drove just fine before I brought it there and asked him if my wheel bearing was broken then how were they able to align the car in the first place and asked why they allowed me to leave the store without providing this information to me. The tech just smiled and said, "We didn't sabotage your car, sir."

I explained to him that the reason for my concern was due to a previous experience back in March or April in which I took my wife's car to the same FIRESTONE for an alignment and was told that they could not complete the service because her wheel bearing was bad and that I had to fix it first. In that case they provided me with a quote, so I took the car to personal mechanic. Had the car fixed and aligned the next day.

Additionally the technician called the police on me because I didn't want to leave until I spoke with upper management. They said me being there was not a good look for customers coming in and my demeanor was not polite. I have All paperwork and pointed out discrepancies in the times listed on my receipt, and the actual alignment paper that shows a different time of service and also shows that the left front wheel was adjusted which is also the wheel bearing in question. However when my service was complete the technician stated that they adjusted my passenger side wheel, which was the only tire out of line. Stay away from this place if you can. They prey on people's ignorance.

At 1:30, I call and they still haven't finished. They tell me, "Give us 45 minutes and it will be done." I wait TWO hours and show up at 3:30. Guess what? Car is still not done. The excuse? They confused my RAV4 with a Volvo that actually was done. It's going to take THREE more hours to finish. Final word - do NOT take your car to these people if you want: A: timely service B: straight answers C: a decent price.

We called Firestone and they had a tow truck come and pick it up. After a couple days they called us and said there was nothing wrong (except the noise of course that they never fixed). So we went to pick it up again and sure enough, it shifted just fine with no issues. Firestone claimed that they did nothing but my husband and I both observed the issues and it wouldn't have fixed itself. I believe Firestone messed up from the beginning and didn't want to admit it. Bottom line is these people are dishonest and don't know what they are doing. They made a GUESS as to what was wrong with my vehicle, and they were wrong and charged me anyway, and on top of that didn't even do - that might the first time!

Since this was not happening to any tires, prior to them working on my car, I am not sure why I should have to pay for more work. I have been a Firestone CC holder for probably 15 years and used your stores. At this point, I am so disappointed that I will be cancelling my Firestone card and moving on to a company with better standards for customer loyalty. I will now take my car to a different shop in the morning to determine why I am losing 12 psi each week in my tire. But my guess is that when they put the new tires on, they cracked the rim and just refuse to admit it. But we will soon see. SMH!!

They almost cost me several hundred dollars for nothing! And once again on 7/5/2016 I took my truck for an oil change. Less than 2 weeks later my truck is not running! They did not "top off my fluids" as they advertise and I had ZERO transmission fluid! I called and asked the manager Bill about this and he was almost verbally abusive and stated "are you trying to blame my techs for your transmission issues." Well actually YES I am! Had my fluid levels been checked as part of what I paid for maybe my truck would be fine! I was about 45 minutes away from home when my truck began to act up. I was on the side of the highway with my children in the dark. $300 for a tow. Thanks to them! I've sent an e-mail to corporate and I guess they don't care! Do not trust Firestone!!! They don't stand behind the PAYING customer. They will lie and support crap work from the techs!

Original Review: July 19, 2016

My husband took our truck into Covington, WA, service center because of intermittent problems with truck almost stalling out/running rough and engine light blinking. Over a thousand dollars later and problem still exists. We took it in a couple of times, and they kept it overnight, but they claim they don't see what the problem is. Plus, they replaced things that didn't need replacing. Come to find out the problem might be with the coils and it will cost maybe $200 at the most. This came from a friend who also repairs cars for a living. Never again will we do business with them. They want your money rather than trying to find the real problem. We only went to them because we have a Firestone credit card.

Well the light keeps coming on. Well they say "we don't know." So I call corporate office. I'm like, "look I'm a grandma on a low salary who trusted your company to fix my vehicle and now it's worse." Now I can't afford to get anything fixed because they should of got it right the first time. "Oh man we totally understand. I'll have someone get back to you tomorrow." Well no one never called. So I'm out of a car and 933 dollars because Firestone messed up my car. Thank you.

Estimate was $1,130.00 plus, depending on what they had to do to get the hoses off. We are retired and on a strict budget so needless to say I was very distressed by this news. Talking with a friend he referred us to a very reliable mechanic that did an inspection for us. The idler arm was missing the grease fitting so he fixed that for us. He also found no cracks in any of the five flexible hoses and no rusted/corroded fittings that would impede any type of replacement. Reading many of the other stories here it seems hopeless that anything can be done as far as getting the damage inflicted to the AC rectified. I will not let them work on the car anymore, but I feel they should reimburse the costs I incur getting them fixed. I can mail you a copy of the receipt.

Today they first told me that the nail went in at an angle and tore up the inside of the tire. When I got back to the shop, I wanted to see massive internal damage on the inside of the tire. Now the story changed and there were two nails. One went straight in and the other, about an inch or so away went in at an angle. Either way there was no damage. They couldn't just plug them because it was not within the guidelines published by "the tire manufacturers association."

So the people who manufacture and sell tires are making the determination what can be repaired and what has to be replaced, and of course they are right on top of that. What a bunch of BS. So they used the tire warranty to sell me a tire at the discounted price of $54 plus, of course, every little tack on charge they can think of... Then to top it off they charged me for a new road hazard warranty to the tune of $25. So I left there spending an extra $125 over the $25 state inspection I initially stopped there for.

My experience with Firestone as an organization is that they are dishonest and deceitful. I will never use them (or the Overton Ridge store) again and will make every effort to make sure that everybody I know understands that, as well as blogging this story on every social media site I can find. It boggles the mind, but imagine just how many people they've deceived and how much money they've made doing it. NEVER AGAIN!!!

I quickly called the mechanic and he told me to just drive it in and he'll take a look. It turns out it was just my a/c compressor clutch and a/c condenser fan. After he provided me service is came out to a whopping $192 (vacuuming and recharging the system included). My a/c is working back to normal and all for under $200. Beware of these scammers and bottom feeders.

I zip-tied the two pieces together and limped home. Later I installed a replacement linkage. I waited a week, returned to Firestone (despite my pride) and told them everything was replaced. They said they could now see that everything was fixed, but tried to fail me for other issues that they could still "fix" for me, but I insisted that those "issues" would have been caught previously and they were just gouging me. Then the technician comes in and says "the piece of ** Saab doesn't even have reverse". I demand to inspect the vehicle before they push it out. The shift linkage is broken...AGAIN. They tell me it was like that when it came in...**. Luckily I still had the zip-tied original linkage in the trunk, but I was packed and ready for a weekend getaway and not happy to have to limp around again. They refused to install it without charging me. I reached in and replaced it myself, burning my arms several times.

I drive off and notice a nauseating raw gas smell. Several miles later, when the smell has not subsided, I realize the smell is my own car. I look underneath and gas is pouring from the tank! I can clearly see where they placed the lift arm under the plastic tank instead of the lift point. I rushed back, furious. They again say that I drove it in that way. This leak was so bad that it left a wet trail behind me, and my full tank was down to 1/4. So I insist that I will report them to the State Motor Division for passing a vehicle with a highly-dangerous issue. Then they retract and say it must have happened after I left, "since Saabs are such pieces of junk". (This may be a good time to point out that at least 4 of their technicians drive newer Subaru WRXs, very uniquely decorated, which had repeatedly passed me with their middle fingers out when I first moved into town).

Well at this point my girlfriend is crying from utter frustration with them, my yelling has attracted the attention of all of their customers, and the "manager" of the store is insisting I leave before they call the police and charge me for trespassing. I told them not to bother, I was already dialing the number myself. So NOW they want to bring the car in and inspect it. They put it on the lift and ask me to come look. I can see quite clearly that they have wiped the lift arm marks off of the tank. They suggest that I leave the car and they will contact me with a quote to replace the tank and all of the fuel lines. Hell no.

I sent an email to Firestone Customer Relations. They put me into contact with a "regional manager" who not so ironically manages all 3 of the local stations, including the Nashua location. I told him that I wanted reimbursement for all of the damages and half a tank of gas. He insists he would look into the matter and get back to me. (insert sound of crickets chirping). I tried to call him again, but he was always busy and would have to call me back. (again, insert sound of crickets chirping).

** started to make excuses and blaming his employees. I told ** as a shop owner, I did not want to hear it, that "You are the store manager, are you not?" The waiting lounge had several customers watching and listening to ** mishandling this situation, and to me stating facts to him. I told ** for seventeen years I have referred my customers to that Firestone store for tires and for alignments. That my four vehicles have Firestone tires and that their alignments had been done there.

I stated, "**, not only have you lost a commercial account, but I will tell everyone I know in the auto business, both owners and employees, how you handle this and your "Oh, well, I don't really care' attitude." As my customer and myself were walking out thru the shop, an employee stated that "There is no management here," and that "No one really cares." Firestone, you need to completely overhaul that store. Firestone, if you really care about your customers, then call me.

"On Thursday 1/28/16 I had your Naples Florida store at 5495 Airport road N., Naples 34109 replace my standard OEM tires (Goodyear) with your Firehawk Wide Oval run flats. I must tell you that this store is probably the most unprofessional store I have ever been in. I was dealing with I believe **, who I thought was the store manager. He gave me the pricing and I said "ok lets do it". When the car was done I paid and took the car for a drive to see if I liked the tires. I noticed the high pressure tires light came on. I checked the computer and they all showed 40-41 psig. I have a 2012 Corvette, and the tires should be 30 psig all the way around. The computer showed the left front being the high pressure. I stopped and let a little air out of the left tire. I drove the car again and the light came back on.

When checking the computer, it showed still 41 psig in the left front, but the right front now showed 2 lbs less than before. Bottom line was the left sensor was showing the right front tire etc. I called the store and they said "bring it back". ** was gone so another guy had me pull the car over to a bay, where he checked the tires, and they were 11 psig over inflated. He yelled to the guy at the tire mounting and balancing saying your gauge is off by 10 psig. He adjusted the tire pressure, and recalibrated the sensors. I asked how do we know that the sensors are now actually reading properly, and he responded with an attitude "Because I just recalibrated them". He didn't take any air out of one tire to see if it showed that on the computer, he just said "you're all set". I left and drove home with no high pressure light as now the computer showed 30 psig on all 4.

On Friday 1/29/16 I had to go up to Tampa as my mom was having surgery. I took the Corvette, and at 60+ I had a terrible vibration in the steering wheel, and the wheel when driving straight was cocked to the left (not straight). I called ** and he said bring it back in and they would check the balancing. I went to Tampa, and took the car in on Saturday morning 1/30/16 to check the balancing. ** was there and I asked if he wanted to go for a drive so I could show him the problem. He said "no, let us rebalance them and fix the steering wheel, and then we will see if the problem goes away." I went to eat at a diner next to the Firestone shop. After a few minutes I saw the manager drive away in my car. He returned in less than 5 minutes.

I finished eating and went back to Firestone. I asked a guy at the desk what they found on my car and he told me that they had to calibrate the balancing machine, then it showed my tires needed more weights. I asked ** what the guy found when driving my car, and he said it was fine per the test drive. It was the same guy who adjusted the tire pressure on my tires after the mounting. I asked if he took it on the highway since the vibration was in excess of 60 miles an hour. He said no, he took it around the block, which is a 45 mph zone. While sitting in the waiting area, ** and the guy who took my car for a ride got into a loud conversation, which got louder and began getting out of hand.

Finally they went into the shop and the guy talking to ** got very loud and was pointing his finger at ** and yelling. I could hear just fine even through the glass sitting in the waiting area with the TV on. After a few minutes ** came in and asked if I wanted to go for a drive to check the car. While in the car I asked if he (**) was the store manager, or the other guy whom he was arguing with? ** told me that the other guy was the manager. I took the car on route 75 and took it up to 90 mph, with seems like good results. The wheel is straight now, and I did feel some vibration, but minimal so ** and I agreed for me to drive it a while and monitor the situation.

Bottom line is that ** was great, and so far I like the tires. As for being run as a professional establishment, far from it. The manager was NOT helpful, and he didn't even speak with me about the problems. His actions in the front counter and waiting area arguing very loudly was not how a manager should handle a situation, and it doesn't go over well in front of customers. At the time of purchase, ** told me that if I didn't like the Firehawks after 30 days let him know and he would put me in something else. I was not sure about the Firehawks as I had the original Goodyears on my car. I didn't get that in writing as I thought ** was the manager, now I wish I had asked for that. So far I like the tires, but I am not sure if I will ever go back to that Firestone store. I surely won't tell anyone to go there."

To date, no return calls from Firestone, except from the store Manager, who is trying to help. 2/19/16 Back to the Firestone store and spoke with James, tires still have a vibration. James and I went for a road test, James confirmed the vibration. James said that the tires might have been sitting in the back storage area for a while, and in the Florida heat, and the size of the tires they may have developed a flat spot. James said, "I will get a new set from the factory, and call you when they come in." (1 HR).

3/9/16 No call from James, so I called the store and spoke with James. He said that they had not arrived yet, but don't worry he didn't forget about me, and he would call me when they arrived. 4/12 Or 4/13/16 Still no call from James, so I stopped into the store. Alex told me that James no longer works there, that he quit. Alex knew of my troubles, and he said, "I will take care of you." He didn't have 2 new front tires at his store, but the Tampa store had them. Alex called Tampa and had them transferred to the Naples store. We made an appointment for Saturday 4/23/16 at 9am. (1 HR).

4/23/16 Arrived at 9am, went to breakfast. Car was taken into the shop at 10AM. Car finished at 12:30. (3.5 HRS). 4/23/16 Tires still vibrating during a road test at 70+ MPH. Called the Firestone Customer service number 800-441-1669. The customer service found my initial claim (letter). I told them that I just left with another set of front tires, and the same problem. Customer service updated the file and said that someone from upper management would be calling with in 24-48 hours. (30 Min).

4/26/16 Went to Firestone and asked the new manager to go for a test drive. He said that he couldn't leave the store, and could we do it on the 27th around 2PM. I said, "No problem, see you then." (1 HR). 4/27/16 No call from upper management. Call the 800-441-1669 customer service again. Told again, "I will escalate and someone will call you with in 24-48 hours." (30 Min).

4/27/16 Took the car to Firestone, and Larry (Manager) went for a test drive. Vibration confirmed. Larry asked if I was set on FireHawks, and I said, "No why?" Larry said, "When we get back I will see what other tires may work." Upon checking, there was nothing in the Firestone or Bridgestone line in the run flats for the rear of the corvette. Larry said, "Lets put one more front set of tires on the car, and see if that helps." I asked, "What if this new set also vibrates?" Larry said at that point, "We will go outside the company and get a new set of tires." Appointment made for Monday 5/2/16 at 11am. (1.5 HR).

5/2/16 Took the car to Firestone at 11am. At 12:15 Alex said that they couldn't get me in for a while as they had someone on the rack that would hold my corvette. He said, "Do you want to wait or come back tomorrow?" I said, "Nope, I will come back." Appointment made for 9AM, 5/3/16. (1.15 HR). 5/2/16 Called Firestone Customer service again. Again told that they will send to upper management. They also gave me another phone number to call. 630-259-9631 Case # **. (15 Min). 5/2/16 Called the 630-259-9631 at 1:45PM. Called at 2:14 PM, and received a recording asking for my name, phone number, and case number. I left the information requested, and asked them to call me ASAP.

It's happened to me today and that makes THREE times total. Today they lost my tire lock that was supposed to be put back in the trunk where they got it but it's not ANYWHERE in my car. After calling, I was told it was in the passenger seat but guess what...? It's NOT there either. I truly hope upon my return they will have it. I try to give them the benefit of doubt & hope for a better experience but to no avail. If I have to suffer this type of service for a "lifetime"... I'm done. It's just not worth it!!!

I got there and was told that they would not get to my car today. I asked, "Then why did you take my car in the first place? I have been walking around with my kids for 4 1/2 hours?" His response was, "I didn't know you were going to be walking around." "So, if I had waited in your lobby you would have gotten to my car?" There was a girl in the front lobby (got the feeling it was his girlfriend), less messing around and more focus on work - my car would have been completed. It is a front end alignment that shouldn't have take more than a few hour TOPS, and if he didn't have time for it he (Chris) should have told me so on the phone. The drive is 20 miles one way. THANKS FOR WASTING MY ENTIRE SUNDAY!

So after the Santee experience, the following Monday I went online and scheduled an appointment for the Firestone on C Street and Park Blvd - Downtown. Due to downtown traffic I was running about 10 min late, so I called. The guy that answered the phone said, "No problem, we will be here." I get there 5:10 pm and then had to wait another 20 min. due to an unhappy customer yelling at the same guy I spoke to on the phone. I waited patiently. Then when the guy finally got to me, he said, "You don't have an appointment. I noticed that when I was speaking to you on the phone." "Why didn't you say something to me then?" He said, "I don't know." He told me my appointment was cancelled because the front end alignment takes a min. of 2 1/2 hours to complete. I asked, "Then why didn't someone call or email me?"... Again, "I don't know."

Firestone sold me the LIFETIME FRONT END ALIGNMENT 3 years ago and now they don't want to do the work. I have called both times before showing up and I get nothing but lies. I just bought my tires and need a front end alignment... I guess I will have to go to a different company and pay again. FIRESTONE IS A RIPOFF!!!

When I finally had a chance to bring it in they asked me if I used "fix-a-flat" on the tire which I didn't. I was dealing with a young lady when a gentleman came out and began talking to me about the issue. He never identified himself but I saw his photo on the wall and it was the managing partner, **. He told me that fix-a-flat often contributes to sensor malfunctions which made sense to me. Since I am not an expert on tires and related issues I asked why I wasn't told this before I left with my new tires when they knew the sensor wasn't working. I did not receive an adequate response. I asked if the fix-a-flat was definitely the issue and he continued on to say it could be the battery. Finally I told them it worked fine when I brought the car in and did not work when I left. Without missing a beat Mr. ** responded, "I don't know how it got broke, but we didn't break it."

The comment was disingenuous but more importantly contradictory. I am not unreasonable however, in my opinion, Firestone shares some of the responsibility for not communicating this to me at the time of service. In addition it is my opinion that had I known this we could have remedied the situation then and there rather than requiring another visit and additional wait time. I would have been happy to purchase the sensor if they would have installed without charge which, after researching the installation would have taken all of ten minutes. However I was not given that option. In fact, I was not given any options at all other than replace the sensor and pay for the service. Finally, Mr. **’s attitude and approach was unprofessional. I will NEVER buy another tire from Firestone again and I urge any customers thinking about tires to look elsewhere.

Tire mgr. Joseph said it was too near the sidewall to repair and tried selling me 4 new tires, then 2 for the rear, then just one to replace the one w/ nail in it. I said "no just do the oil change." Turns out the nail was in the center which could have been easily plugged or patched. Gold members get free flat repair. Yeah right!! Filed complaint w/ corporate about Joe's dishonesty and currently waiting for area mgr Keith to call. After reading some of the other reviews here, not really expecting that call. If he does call the first thing he'll hear is me ripping up the estimate for new tires! Point is they treat regular customers poorly.

I bring in my minivan at 8 am, like they insisted. They removed my old tank immediately. Then I waited. And waited. After 4 hours I go ask "what's the wait for". The manager on duty made me wait until the other manager returned from lunch. She returned after another hour plus and had me wait another 20 minutes while she called to see when my tank would be delivered. What? I made an appointment because they finally had a new custom tank. Now I wait 5+ hours for it to be delivered. Finally it arrives. Job finished rather quickly, but 7 hours in total.

A week later I fill my tank, starts leaking worse than before. I go in and show them. They say they can't do anything with a full tank, come back once my tank is closer to empty. It stops leaking by the following morning. I finally use up my tank, make an appointment, and bring it in at 8 am again. This time I leave it. I call them at 12 noon. They say they are taking it to put gas in to see where its leaking from. What? I brought it in leaking and was told they needed it empty, now they're putting in gas to see where the leak is! So at the 12 noon call I'm told they're putting in gas. Give them 45 minutes. I decide to wait.

They call me back at 7 pm (closing time?) to ask if they can keep it overnight, it'll be ready by 9 am. I wanted sleep on my Saturday so replied, "can you pick me up at 10:30 instead?" "Sure, sure, 10:30" he replied. Finally at nearly 1 pm I had my van. Well, took my car to get gas today, guess what. It started leaking right after we put gas in! I paid over $2000, plus all my lost time. I need this fixed! Yes, I'm a quadriplegic in a powdered wheelchair, not a moron! I need a converted van to get to and from work!

The car is a 2014 Hyundai Accent. She knew the battery shouldn't be failing. When she questioned Mike, she was told that "even though the car is a 2014, it probably shipped in 2013 and is therefore 3 years old and most people prefer to replace their battery about once every three years." When she told me this, the first thing I did was call the store and ask for help in deciphering the date sticker on the battery. I was told that they "didn't know how to read the code because all they deal with are interstate batteries." Now I'll admit I don't know much about batteries but I do know this is a required, standardized code common to all batteries, not just a particular brand and I was just told they couldn't read that code? Definitely threw a red flag up. Oh, and according to the sticker, the battery was shipped from the factory with the car in June of 2014 (F/45), so it isn't even 2 years old yet.

I had my daughter bring the car into 2 separate places to have it tested today. What we found out is even more concerning: That CCA code of 550 they had on the receipt... wrong. While some cars have the 550 CCA battery, hers does not. THE first thing on the yellow battery sticker says 410 CCA. Since the recommendation of a new battery is based on the difference between the RATED CCA and the MEASURED CCA, the determination to the customer to change the battery is severely off if the wrong RATED CCA is used. So, with a RATED CCA of 410 and a MEASURED CCA of 385, her battery is working fine and there's no reason to replace it.

Also, both of the other places showed a MEASURED reading of 409 CCA, not 385 as Firestone had read. If this is how they normally test and recommend services to their customers, does that mean that any car without a 'standardized' CCA is told they need to replace their batteries? According to what just happened to us, the answer is Yes.

I speak to the manager and told him that when I spoke to someone 1/2 hour earlier they promised it would be done by the next morning. The manager agreed and then when he saw the wheel was a 16" wheel of a dually he told me that they cant even dismount the tire. Mount a new one OR balance it, BUT they could sell me a tire. I could not believe my ears. They cant work on a 16" wheel? I refrained from cursing the manager out and asked him if he's asking me to take my money elsewhere. He didnt comment. I left and went to a private garage who had the same tire in an hour and mounted and balanced while I waited since it was already off the Ford making it easy to "Fit in" for $20 LESS than the Firestone quote. I rated my experience with them a 1 on a scale of 1 to 10, 10 being the best. I'll never go back.

I explained to them that I had done it the morning before at Discount Tire before I took it into Firestone. He then changes his story telling me that alignment won't fix the pull and I need to address my tires. Ironic how I came in because of a pull and they tell me I need an alignment, but when that is not address they flip things around and tell me now after I pay close to $200 that an alignment won't fix it. Needless to say I will not be back to this Firestone or any other.

I had no choice but to drive the trailer with no brake, turn, etc. lights over 65 miles in the dark. The trailer was big enough to prevent anyone from seeing the lights on my truck. I had to go pick up the trailer that Mon. and did not want to take another chance driving on the highway with no lights, so on Sun morning at 11:30 when I should have been serving at my church for services, I went to Farm and Fleet in Montgomery, IL and they replaced everything, mounted it correctly and made sure all the lights worked. I did not want to take a chance of another poor job from Firestone. Those lights are very, very important. Firestone charged me $139 and did not repair the issues. Farm and Fleet charged my $60 and corrected all issues.

Firestone refuses to refund my money but instead want to issue me store credit. Why would I want to trust them to work on my truck again? On another occasion, they damaged my dashboard. They didn't say anything and left it for me to find. They said they would clean it but when I went back, it was not cleaned, but I needed the truck so I agreed to bring it back another day. Once again, it was not fully repaired and I was told to bring it back another day. While discussing the trailer issues with a rep from Firestone, he implied that I was lying about everything.

CONS: I had a 12:00 PM appointment. I arrived early, at 11:15 PM. It was estimated that the service would take a couple hours, so I decided to wait while the work was done. I didn't get out of there until after 4:30 PM. So, you might want to plan it as an all day affair, or just drop-off your vehicle instead. Despite that, I highly recommend doing business here.

I asked him "why was I never informed of that?" His reply was they should have and he apologized after wasting my time and telling that I will be next in line. At 12:38pm, I was called and he told that my car was ready, and didn't even bother to explain what was done in my car as I always experience with other company. It was the worst customer service that I have experience in an auto car service. I have no plan of returning to that place nor will I advise I know to go to that place. The mood was somber; the service was bad. Nothing was interesting or attractive in that place and I will advise people who ask me to avoid it. When I got to my car, I realized did not even bother the number of mileage before next oil change. The window of my car was dirty and smelled oil. Horrible Horrible! I don't even trust they have done the right thing with my car.

The store that sold me the battery with a 3 year replacement warranty would not check the battery and just said the other store was wrong. THEY NEVER LOOKED OR CHECKED THE BATTERY. Since I bought the battery from Firestone, either store could have taken care to make sure the battery was ok and replace if needed. Neither store want anything to do with it. Now I have a new possibly junk battery that I paid $160.00 for and Firestone won't do anything for me.

My mom took her car the next day after I had my oil changed. They changed her back brakes and drums. When she left the store. Driving down the road and started to stop and was hearing a knocking noise from bad end. She took it back for them to look at it. They checked it out. And fixed their mistake and told my mom, "The drums is like your wheel. It needed to be balanced." Lol. She is 70 yrs old. Lol! Covering their butts. They're a big company and I'm just one person. Diesel Works of where I had truck towed to said it's not impossible for oil filter to come off. It's going to be about $13000 to fix truck.

In other words 5 unrelated operations get delayed because 1 machine breaks. The worst! "Why don't you go somewhere, we'll call you back as soon as we are done in about 90!" Yeah, right. I have all the time in the world. Problem is I am in the good client list! Those that don't complain! So delay him. Respond to the punks or the friends. The good guys will take it! Sorry lost two clients! And will make it a point to tell everyone I know, about my dissatisfying experience. By the way the friend that drove me there to pick up said: "Are you crazy? You still bring the cars here? I bet you is not ready!" He won! Going to the competitor and so should you! When companies get big they figure they got leverage on customers and mistreat them, when they fail.. they wonder who took their clients? Nobody! You drove them away!

Arrogant manager, Jaime **, stated he charged because he has it written down as a diagnostic test. However, the results are hand written with a pen busted hose. This person is the worst because of his zero customer service skills. He does not listen nor does he care. This place is a flat rip off. Where is the class action lawsuit for this place? It is pathetic the way they cheat people. There is no way I should have been charged for an obvious busted hose as a diagnostic test. I would stay away from this place!

I got off of work at 10 pm and got onto the interstate where the noise grew to what I'd describe as a lawn mower and a go cart. After trying to drive to a safe area on the service road, my engine completely shuts down. We pushed my car to a garage, only to notice a puddle of oil and a trail following the car. I'm like "What in the hell?!" I contacted Firestone the following morning and spoke with Randy. His immediate response: "Oook... Well your car was low on oil when you brought it in and we typically don't perform an oil change when that's the case but I guess I should've told you that before now." I asked that they look to see what went wrong because clearly something had happened. They sent a tow truck (which apparently they thought I was going to pay) and randomly find a crack in my "upper oil pan".

Randy's conclusion: Oh something flew up and hit it during my commute to work. Are you kidding me right now?! I contacted Consumer Affairs, asked that the area manager, Steve **, be contacted after Randy lied to me about his name being Carl. They claimed to send someone out from claims to take apart the engine to find out the origin of issue per my request. It's basically Wed., 10/21/15 (actually 10/20 but 10pm CST) and I've yet to have 1 person reach out to me. I'm in a rental. And I am VERY displeased. As of tomorrow, this entire situation will be turned over to my lawyer. I've held regard for Firestone until now.

A week later I called to see if it came in. The guy said "Oh, you're the guy that said we put on your cap wrong when we didn't even take your tire off?" I was pissed. So I go down there. Had to stand there looking like I'm a common thief because I wanted a new cap. The whole time pleading my case. So the cap stayed on for 5 years and just decided to fall off after your idiot worked on my tires. The guy doing the paperwork (slowly) said "I saw your car on the lift, and it had all the cap". I was like OMFG!! I guess they think I collect Monte Carlo mag wheel caps for some strange reason. I'm pretty sure their insurance paid the 43.99 for the cap. But to argue with me and insult me when I KNOW they were too stupid to put the caps on right... Oh... And the bump is STILL in one tire.

So this is a lesson to everyone... You don't have to scream to get your point across and you don't have to put up with RUDE and mean customer service. The pen is truly mightier than the sword... That one bad experience was completely overcome by the Sr. Service rep's kindness. Thanks!!!!

Upon calling Firestone back explaining the dealer's opinion to Tommy, another service tech, he took an attitude & said "...how would the service people at the dealership know that?" I asked for the manager & was told he was at lunch at 10 a.m. but would call me back as I requested. Receiving no return call from Mr. **, Service Manager, I called their corporate offices & filed a formal complaint & was told the area manager would call me within 24 hrs. No callback. The store service manager was finally reached by phone & he stated I misunderstood Johnny & that parts are "to OEM specs, not OEM." I had not misunderstood & told him that & he said if I pursued the issue "...it sounds to me like a she said, he said situation. I'll meet you half-way & give you $100 cash & we'll call it even."

I again called their corporate offices & was told since no one called me back it would be sent up to corporate for resolution. There was never a response from their offices at any level. I called Brian, I believe, the service manager again, & his rudeness clearly indicated he'd been contacted by his home office & he asked what I wanted. I told him again (4th time) I want the correct (cast aluminum) part on the car rather than the aftermarket stamped sheet metal part. He agreed but said "...this is all I'm doing. Nothing more unless you pay for it."

I made an appointment & took the car in & a cast aluminum control arm was installed. Driving home I have a loud clunking sound coming from the front end. In braking the car pulls to the right now. It did not before. I consider their "team tactics" as fraudulent & did file a complaint with the Bureau of Automobile Repair in California. Would NEVER return to Firestone for anything, nor even use their tires.

When they had the other manager there Dave I never had these problems, I have been going to this Firestone since they opened. This will change. For a extra $100.00 dollars I could of called around for better prices. I could of waited, I just needed the fuses done asap! And by him writing his name on the back of a card for a free oil change is like saying he was wrong. Well someone was! They knew I was upset. No one cared. I called back for Corporate's # and they would not give it to me. This is not how I like to be treated or should I say taken advantage of. SAD! The service was ok until now and for me it only takes one time and this much money. I don't trust them anymore. I just asked for a quote on tires, but I will be going somewhere else. Thank you and I'm sorry there are dishonest people like this and nothing that gets done, but yet people like me still pay... I will be having my family go elsewhere.

We used our momentum to move to the right and then to the right-hand emergency pull-off lane on the Turnpike, on a portion that did not have a shoulder. Once I determined that I could safely exit the vehicle, I assessed that the issue was not related to a tire rupture, but saw a small pond of clear motor oil about 1 - 2 cups, ultimately form next to the car. We also took a moment to express our blessed fortune that the incident did not end with a much greater cost.

I had the car towed to a Chevrolet dealership with which I had a previous relationship. Upon inspection, they discovered that the crankcase had been filled with approximately 12 quarts of motor oil which was far in excess of the 5.5 quarts that are recommended for the crankcase of my make, year, and model vehicle. They also observed a hole that was made when one of the engine components penetrated and exited the sidewall of the engine during the catastrophic failure.

My last oil change -- performed by the Firestone Complete Auto Service location at 512 Pisgah Church Road in Greensboro, NC -- occurred about 18 days prior to the issue. I had not accessed the hood or crankcase after the oil change, because I entrust that the professionals have properly done their job. I managed to drive 1,600 miles prior to the catastrophic failure -- almost entirely consisting of short-haul, around town hops -- prior to the lengthy, 800-mile sojourn from Greensboro, North Carolina to Southeast Florida. It is worth noting that the longer trip was split into chunks of no longer than 2.5 to 3 hours between stops -- though the last leg, driven in 98-degree temps, lasted about four hours prior to the engine failure.

As part of its analysis, the Chevrolet mechanics noted that with a car of my age, it is surprising -- but not unexpected -- that the catastrophic failure would take time to build the pressure situation, as it built, would take the path of least resistance to manifest itself. Upon inspection, the Chevrolet maintenance team noted several gasket leaks where oil had emerged as the pressure built -- notable, as no previous oil leaks have ever been observed from this car. Finally, with no other relief from the building pressure, the catastrophic eruption led to the ejection of a rod through the engine sidewall and an immediate and complete shutdown of the engine block.

On July 24, Firestone opened a claim -- Case No. ** -- and assigned a Chicago-based resource, ** -- to handle the case. He promptly went on vacation, so we worked our way up the food chain placed our inspection request in front of **, who apparently is **'s supervisor. After two weeks of inaction, Firestone's insurer finally sent a third-party inspector to observe the vehicle on Monday, August 3, and to examine the evidence (both physical and testimonial). The insurer ultimately decided to reject the claim -- not on the basis that they didn't believe that the oil was overfilled, but that there was NO WAY that the car could possibly have traveled 1,600 miles without experiencing the failure.

This was a car that we purchased new; that was meticulously maintained (records kept); and had been paid off last fall. You know, as well as I do, that once a car is paid off, it is your hope that the car starts paying YOU back. We expected to get at least two years more out of this vehicle and had no reason to feel otherwise. Within the last 120 days, we also spent thousands of dollars on new tires, new spark plugs and other replacements to keep the car running at its best. We feel like Firestone took something from us, through an apparently dumb mistake, but now does not want to take responsibility for a situation that they caused. And to date, they still have not called me once to apologize or even sent the promised "Denial of Claim." Steer clear, folks -- this place is now a daily reminder of one of my worst auto repair nightmares. We all think it won't happen to us. But sadly, it will.

As I was just visiting San Diego, and had to come back to Vegas I was in a rush and drove down the street like ** said. As I was driving, I noticed a tire company across the street from Firestone and told them what was going on. They checked it out and put air in my tires (real air) and informed me there was no air even put in them in the first place. My dummy light went right off! Firestone and ** were going to charge me hundreds of dollars for something when they could have just been honest and put air in my tires in the first place. They almost took advantage of me and I will never go to Firestone for anything again!

So after an hour of waiting I went to check on car and they said "not good, come look." They had it up on a rack and had some fluid dripping so much and so loud. I asked what it was and they informed me it was my rack and pinion it was leaking very badly and was very dangerous. I should fix it immediately and it was going to be $1540. I could hear the drip and see all the fluid and all the mess under the car and asked them how was this possible, I should have heard it or seen it on my garage floor. Their reply was "I don't know!" So I said, "I cannot do it today. I will have to make an appointment for Monday," so they set one up and brought my SUV around for me to drive away for two plus days.

I decided to call a friend at Raymond's Garage and went right over there. Thank GOD as Firestone had obviously loosen a cap or screw so all the power steering fluid would leak out and when at Raymond's garage they found it to only be the hose less than $200 and the power steering reservoir was completely empty which was very dangerous for me and my sister who would have been driving it for 2 plus days!!! Oh and the recommended services invoice was now $1808 not $1540!

The next day I went into the shop and I paid $136.00 and he handed me a piece of paper showing the cost of the diagnoses. I asked the agent, "There isn't any codes or anything telling me what I am paying for?" The agent said the car had no oil in it and the oil reading was low and there is a knocking sound in the motor. I said, "I know that, I am the one who told you all of that. What am I paying $136 dollars for, where are the codes or information showing the results of this engine testing?" He said, "Right here, Sir." I said, "All it is telling me is Engine Diagnoses, completed nothing else." The Firestone agent then said, "Sir, the engine diagnoses does not tell us what is wrong with the car." So, I said, "Then what the hell did you guys tell me to have this test done for? It has no value." This was a waste of my time and money. What a rip off.

When I asked the service manager again for the status he asked the workers who was working on my truck? The worker replied with food in his mouth saying, "Oh he's waiting." Am so pissed! I came in early to receive a service that should have been completed hours ago! There should be some changes with Firestone Corporate rules when it comes to lazy ** workers who make customers wait all ram day just to replace a damaged motor blower! And am still here waiting and it's almost lunch time.

Returned to Firestone who completed the work (7/18/15); it was nice driving my car then, BUT, 2 weeks since then, and the past few days the right front makes that funny noise when a brake starts to go bad. I know I can't go back again a 4th time. I don't know what to do, but, I have to take my vehicle somewhere and get a new diagnosis. I really counted on Firestone being a reputable auto care center, but if I return I'm almost sure it'll be something new.

** really shouldn't leave her in charge. She has no common sense and was mean and hateful to me. I asked her to perform a simple service and she informed me it was against policy. Well people, if YOU changed my oil, and I check it and it's not full, then in my opinion you are obligated to top it off! Not according to her. And she told me she didn't care what ** did, it wasn't happening. I have nothing against women working in an auto repair business, I usually admire it, but I don't admire snooty and hateful.

Oh and when I just turned around and walked back to my car, she appeared in the bay with blue hand towel in her hand. I don't know why because she knew I was leaving. If I hadn't have spoken with another retailer who changes oil and got THEIR policy, you wouldn't have received this email. My mistake thinking my $99 oil change warrants some kind of service. BTW if she had explained in a nice way that SHE couldn't authorize it, I might feel differently, but hateful doesn't cut it with me.

I drove off. Immediately I heard a noise I had not heard before: a vibration noise and I felt a shimmy. My car had ran perfectly smoothly before. So what? Do they deliberately do a bad job, so as to make you come back and spend more money? Boo. No more Firestone for me.

It would seem that placing the tire on the balancing machine properly and securing it down - prior to spinning it up - which I think it's the only way it can even be balanced... (but what do I know with some 15 yrs in auto restoration) was not something taught to some techs there... the result was my now +/- $600 brand new hub-centric custom wheel was bounced around like a pin ball down a rocky mountain on the balancing machine resulting in a destroyed center hole (both out of round and had rolled, deformed edges, missing finish, multiple nicks, scratches, gouges all over the new wheel). Worse to this event was that I was NOT told this had happened at all. In fact, I was told when I ask how it went that "everything went fine" and sent out the door as if I'm some chump who's never gonna notice! It would have been IMPOSSIBLE for the tech to have done this and not known about it!

It was only when I unloaded both wheels from the car when I got home that I saw the damage. So back to "fire-me, I must be-stoned" I go, not 5 minutes after getting home from there! Oh... but it gets better as while going over my payment invoice because now I scrutinizing all of it, I see multiple charges for things I did NOT want, did NOT need and were NOT even required that had been "slipped in"... such as new lifetime rubber valve stems (wheels were new and came with pre-installed with $40 ea. TPMS valves... no need to touch the valve stems!). I was charged for "tire disposal fees" yet rims were new/bare when I brought them in and I purchased two new tires there at Firestone... what used tires where they disposing of??? There were other "misc" charges all adding up to nearly $60 up-charge... OOPS I MEAN SCAM CHARGES.

I was further charged for "optional" road-hazard protection which I had not been asked to accept or decline... why yes, another small $50 charge I didn't need/want. Now back at Firestone, they at least admitted the damage (THEY KNEW IT HAD HAPPENED) and were quick to order me a new wheel - AT LEAST I GOT THIS MUCH... but don't assume they did whatever they could to expedite that process/rim shipment as a means of making my life just that much easier or bringing quick resolution to this matter... the rim took nearly a week to arrive by slow boat. All the while, my other new wheels/tires totaling close to $2000 worth sat in my garage and waited to be mounted on the car because of this situation. BS! My conversation with the shop manager was an ever greater delight when I was informed that "hey, I was lucky they were not going to charge me for the re-install of the purchased tire on the replacement rim, that they have coming for me"... say what?? You must be kidding me!

I got NO apology, NO "we'll make this right"... and certainly nothing informing me there was damage to begin with... nothing but made to feel that somehow this was MY fault and oh, all those added charges... well those were simple mistakes, we don't know how that happened and I "could be" credited back for those if I wanted! OMG! Finally my rim arrived and AGAIN - AGAIN - AGAIN, I drove back to Firestone as if I have nothing better to do with my day... to drop off the damaged wheel (I didn't trust them to keep it, it still had a brand new $200 tire & $40 TPMS on it) and get it swapped out with the new rim. A few more hours later, I think I am finally all done with this nightmare of an install but not before I get to stand in line and wait to get my credit back for most of the added/unwanted/unneeded charges - or so I think. Once again, sent out the door with not even a sorry or thank you, but glad to be going regardless!

In review of the new invoice which was to reflect my credits, it looks like I got scammed for about $6 that was not refunded properly... it just doesn't end and truly don't get it how a simple process of mounting a tire to a rim and proper (legal/ethical) invoicing is simply TOO MUCH TO EXPECT. But at this point, now there 5 times and a week of my time, gas, travel, patience & trust basically wasted, I ended up with the same thing I could have gotten from any number of other tire stores in just a few minutes and without all this BS! I guess I'll cut my losses, they can have the $6... I have HAD good luck and service with Firestone in the past - on many vehicles - up until now. I am not sure at this point if I will ever go back. It comes down to a matter of trust and customer service and no matter how you try to pay for that, it cannot be bought, it has to be earned!

Well guess what, the Jiffy Lube has got my business and the bad thing about the whole situation is that was my very first experience with Firestone. My brother in law goes to the Firestone in Deer Park, Texas all the time for tires, mechanic work, all that but I said hey let me give it a shot. I did and I had a horrible, horrible experience and the managers at that, unbelievable, I could not believe that when he said. So Jiffy Lube got my business and I probably won't ever go back to a Firestone just because of the bad experience of managers and I think it was a lot of being lazy.

I was also told by the technician that he secured the hose back to the radiator yet he was unsure whether or not it would hold. Therefore if the radiator fluid leaked it would require that I purchase a new radiator. At that point, I never saw yellow glue on or near the radiator and or hose. I trusted him and thought this could not be an issue as my car obviously had no issues prior to the flush therefore if the connector was broken prior, surely it would hold. Panic didn't set in until the following morning when I noticed there was leakage in the garage and immediately took my car to Firestone. I was told I would require a new radiator at a cost of $850.00. Since owning this vehicle for a total of 6 years only one Lexus Dealership has ever serviced my vehicle, therefore I was confident that they could get to the bottom of this.

Upon speaking with my Service Manager at the Lexus Dealership (who pulled my service records), I was told Lexus had never once flushed the coolant due to the fact that it was not a required service until 100,000 miles, my car had 94,000 miles. I immediately notified the manager at the Duluth Firestone of my findings and explained that when I brought my car in there weren't any issues, when I picked my car up there were issues. Lexus is saying based upon my vehicle records there weren't any major service issues with my car, no hoses or belts were ever changed, only regular maintenance, therefore they are pretty confident that the damage did not occur at Lexus. I also voiced my concerns about Firestone not informing me that the coolant service was not required until 100,000 miles.

I tried to resolve this issue in a mutually beneficial way yet Firestone refused to take ownership all I heard was the fact that he trusted his technician. Before I could formally file a written complaint more issues began to happen. For one my speed dial numbers were completely eased, and the option to add the numbers is no longer available. The air bag light is now on and the air conditioner cannot be turned on when the car is idle (90% of the time - sporadic). I thought I could wait to have Lexus review exactly what was happening on my next service date, yet the air conditioner proved to be a major inconvenience while traveling this Memorial Day weekend therefore I took my car into Firestone today (May 26, 2015) only to be met with skepticism by the Firestone Representative who finally agreed to have my vehicle looked at.

I was told by the Firestone Representative that there would be no way they could be responsible for what I was describing. He also wanted to know why it took me a couple weeks to bring it in as they service hundreds of vehicle and have never had any issues. I felt he acted very unprofessional as there were several customers in the waiting area. I explained that my job requires that I travel and I needed to wait for a time that was convenient for me. Upon further review by a Service Technician it was determined that the culprit appears to be a possible lever that may have been damaged when the air conditioner filter was replaced by Firestone. He explained the vehicle is computerized and the air conditioner will not engage unless it sense the air cavity is closed, which explains the behavior of the air conditioner.

In order to repair this issue the entire dashboard has to be removed. I'm frightened to take my car back to Firestone as the last minor service cost me over $1200.00 and walked away with major issues that have yet to be resolved. I'm not confident that your technicians can repair the damage that was caused to me and my vehicle. It is extremely disheartening that I could not receive the assistance and service I deserved.

At that time, I had no choice but let them take a look. Wait for one more hour. They showed me the EGR valve had carbon built-up after engine diagnostic service. So they added throttle body cleaner. The total charge to me is $127. I feel I was fooled and ripped off because my car never had power reluctance before I gave it them and I just did regular maintenance in the Acura dealership that morning. This is my last to Firestone I am sure.

Later that week my car started to run really rough so I jacked it up and noticed that a few spark plug wires was touching the exhaust manifold. I then took my car to the Firestone @ 1960 and Jones rd in Houston. I was then told the plug wires cap and rotor and water pump needed to be replaced. I then let that counter guy know that the plugs were just replaced at the other location and the wires must have been put back on wrong, and was told the wires are not under warranty because they were not originally installed by Firestone. So I let them do the work at a cost to me of $1,400.00. I have now driven the car about 100 miles and is back at Firestone with more spark plug wires burned from incorrect installation. I have paid them about $3,200.00 for all this work total and I am not happy with the results.

Next day while driving I noticed that the temperature gauge was almost close to hot. So I called Firestone about it and they told that since they did the courtesy check the coolant must be good unless it leaked out in a day. I didn't want to drive the car so I got a mobile mechanic to come to my house and take a look. He didn’t find any leak after thoroughly checking the car. The only explanation he could come up with was that the Firestone had replaced the coolant hose in June 2014 and they had not put the clip at the right place and that the coolant had leaked over the last year and more than three fourths of it was gone. So when Firestone said that they had done the courtesy check they had actually not checked the coolant at all and they marked it as OK in the courtesy check document. Also, they brazenly lied to me about checking the fan issue when they had not done it.

While going through my Firestone documents to check when the hose was replaced the mobile technician noted that Firestone has been replacing my Iridium spark plug every 12-13,000 miles even though it should not be changed for 60-80,000 miles. Every time they told me it’s a manufacturer recommended service so I believed them and never checked whether it was actually needed. So I called them about it and they made an excuse that the technician must have recommended it without looking at the car history. Although they credited me the money for all three spark plug services, I thought this was an extremely unethical and fraudulent of them to do this.

Their greed, fraud, and faulty hose replacement could have cost serious damage to my car and could have left me stranded on the road. I have no faith that most of the services and courtesy checks they have been performing over the years were ever carried out. I have written to the corporate office and am still waiting for them to contact me to say they are sorry.

I understand not wanting to be responsible because driving a car that's overheating can cause serious engine trouble, but don't you think it would've been nice to tell me on day 2 rather than wait another 3 additional days while I'm paying for a rental to say "I don't know?" Even after this I decided to give them another shot since this location wasn't my usual location. But today was the straw that broke the camel's back. I bring my car in on Saturday for brakes. $404 I pay. I drive my car away and 5 minutes later, there's smoke pouring from the right side. I bring it back and the Lead Tech says it's the caliper. I say, "and you let me drive away like that, how do you know so quickly?" He says, "I didn't work on your car but it should have been test driven before it was given back to you, come back Monday and we'll give you a refund." They even pay for a cab for me to get home.

So on Sunday they try to fix the caliper but a bolt is stuck so they say Monday it'll be ready. On Monday I go to pick up my vehicle, the attendant looks as if he's going to charge me again and I say I'm supposed to be getting a refund. He says "for the brakes?" I say, "yes the guy out there, the lead tech, said I'm getting a refund because it took 3 days." Arriving home, I decide to read the write up which says "Customer upset because had to wait 3 days for brakes, even though it was a caliper issue that locked up while customer was driving. Not our fault. Replaced caliper for customer at no charge".

Needless to say, I was insulted. The manager promised me a refund and said his tech was to blame for not test driving the car. I was painted as an irate customer who only got her money back because she complained. Instead of the attendant checking with the lead tech for the details, he chose to cover his butt or his co-workers' butt and portray somebody who has spent over $3k with them as a trouble maker. THE ONLY THING FIRESTONE CAN HANDLE IS NEW TIRES AND FROM THE LOOK OF SOME OF THE OTHER CONSUMERS, IT DOESN'T EVEN LOOK LIKE THEY CAN HANDLE THAT.