Empire Auto Protect Reviews

Trying to cancel after only 3 days (I have 30 days to review & cancel) after reading the bad reviews and having difficulty reaching someone to do so. I have emailed, called & Left voice mail. I would be leery of doing business with Empire Auto Protect for such reasons. If they weren't unreachable & unresponsive to cancellations, them I wouldn't be concerned but now I am.

Stay away from this company, it’s a bunch of kids, ripping people off, God help you if you gotta get a refund from them, I wish I can post my phone call. I’ve had with them multiple times, there are a bunch of kids with attitudes.

This is not a truthful and honorable company. I purchased a plan for my Land Rover and what was discussed with the sales agent Matthew was NOT the plan he signed me up for. When I called back to discuss the issue they offered an upgraded plan for more money. I canceled the plan and requested a refund which I have yet to receive. I have been calling since July attempting to get my refund which they guarantee and they have done nothing but give me the run around. Not an honest company or employees.

Bought a policy, then cancelled it 2 weeks later because of the cost ($108/mo), I just don't have it. Anyway, I called, talked to Jacob and he was very helpful and patient listening to my reasons then proceeded to cancel my policy and gave me additional information should I choose to buy a new policy in the future.

I recently had the control arm replaced on my vehicle by Empire Auto Protect, and I couldn’t be more impressed with the service. From start to finish, the experience was seamless. The team was professional, knowledgeable, and took the time to explain the process clearly. They worked quickly and efficiently, ensuring everything was done right the first time. The level of care they put into their work and customer satisfaction is top-notch. I highly recommend Empire Auto Protect to anyone in need of auto repairs — great company, great people!

I recently had to file a claim with Empire Auto Protect for a turbocharger issue on my vehicle, and I couldn’t be more impressed with how smooth the entire process was. From start to finish, the customer service team was professional, responsive, and genuinely helpful. Filing the claim was straightforward, and I was kept informed every step of the way. The repair shop had no issues working with Empire, and my turbocharger was replaced quickly and without hassle. Best of all, the cost was completely covered under my protection plan—no unexpected surprises. It's rare these days to find a company that actually delivers on what they promise, but Empire Auto Protect did exactly that. Highly recommend them to anyone looking for reliable vehicle protection and peace of mind.

I had an amazing experience with Empire Auto Protect! My car’s A/C went out, and I was honestly expecting a long, drawn-out process. But to my surprise, they covered my A/C claim within hours! The entire process was quick, smooth, and hassle-free. It’s not often you find a company that stands behind their word like this. I’m beyond impressed and will definitely be recommending Empire Auto Protect to all my friends and family. If you're on the fence, don’t be – they really deliver on their promises!

I have a problem with my transmission, they asking a report from the dealership and after they got all the report and diagnosis problem, they just asking the dealership to tear down the transmission with my own cost first then they will send the adjuster to come to see whether is cover under the warranty. This company is complete scam, do not let them get your hard work money, "STAY AWAY FROM EMPIRE AUTO PROTECT." COMPLETE SCAM COMPANY!!!

For God's sake read the reviews on this company. Instead of going on and on and on with a review buy a warranty somewhere else, this company is all about themselves so instead of Empire Auto Protect It should be named RIP JIP & **.

**WARNING** If you are considering this company for an auto warranty, I would advise you to read ALL of the reviews as there is a common theme showing unethical and borderline fraudulent practices of Empire Auto Protect and their CEO Michael Kassin. I did not read these reviews and wish I had, don’t be me. I took my car in for service, this Dodge dealership has serviced my vehicle since new, never even missing an oil change. The dealer contacted (required 3 calls and 1 hour 20 minutes to get through) Empire Auto Protect as it was determined I needed a starter, EAP would not allow them to place a new part on the car and insisted they would only approve USED parts and that they would only pay half of the hourly labor rate.

I bought my warranty 2 years ago cash. Still have 2 years left on the policy. I never had to use it until now. The dealership put a claim in 2 weeks ago and they keep telling me a third party contractor have to go out and inspect the car and it will take 24 to 48 hours. Well it's been almost 2 weeks and no one has been out. I called several times and my so called rep told me to stop calling him. He told me the price of my repairs are really high they shouldn't cost this much, I advised him I drive a Maserati not a ford. So he began to tell me I call too much and to stop calling him.

Felicia C **, I purchased the supreme 75 $4042.00, the seller Dan ** requested mileage for my vehicle. I needed to go outside to my vehicle; Dan ** instructed me to provide an estimate. Because I provided an incorrect mileage, when my transmission went out. My claim was denied and not only am I out the $4042.00. I am also out $5800 for the new transmission.

Empire Auto Protect really came through for me! My engine had issues and they got it fixed super fast. The process was smooth, the team was helpful, and they covered the repair like they said they would. Highly recommend them if you want peace of mind with your car!

Empire Auto Protect is very good service. Everything was incredibly simple and easy to do, and Jason was really helpful in answering all of my questions. Recommended these individuals to my friends because of their commitment. Incredibly joyful.

I called for an estimate and the agent was very rude and unprofessional and retorted, "I don't even want to waste your time." That is not how anyone should behave on the phone and I will not be doing business with you.

COMPLETELY UNPROFESSIONAL and UNETHICAL! OK, there are companies that are Crappy and then there are companies that are complete Crap. Empire Auto Warranty is the latter. I purchased a policy on July 3rd 2025 and was charged $298.00. I was told I would receive a copy of the actual contract within 7 to 10 business days. I was also told if I did not like the policy I could request a full refund within the first 30 days. Side Note - Having the right to a full refund within the first 30 days isn't an Empire thing. It is the law no matter what warranty company you are dealing with. You are entitled to a FULL 100% Refund within the first 30 days.

I purchased a warranty contract with this company on July 1, 2025. Before 30 days my vehicle became no longer operable. I called to cancel the warranty due to allowing the vehicle to go back to the dealership due to excessive repairs and cost to fix. Empire warranty is not wanting to cancel the contract or refund me money. Without proof stating I no longer have the vehicle. What difference would it make to them? I’m not requesting for there assistance to have my vehicle repaired? Feel scammed and taken for $130.00. Which is why I waited before I did a review on this company. SMH!! I’m Tired of Dealing with Bad Businesses!!

STAY AWAY!!! I tried to cancel my policy less than 48 hours after purchasing and it took me nearly 4 months of calling and sending emails before they actually cancelled it. They also refused to refund my money even though they continued to charge me for several months after I cancelled. Total SCAM! Do your research and you’ll see tons of reviews complaining about this company.

The salespeople were really nice on the phone when they signed me up for my policy and took my money. However, when my transmission went out several months later, they did not pay for the towing or the rental car and denied the claim. They even had the audacity to lie during their response on a review I left. They said the car had not been driven the 1000 miles since I signed up. I had actually driven approximately 4000 miles since I signed up with them... these people have no problem lying publicly and they refuse to let you cancel your policy or refund your monthly payments. Please contact Attorney General Office, FTC and let's get a class action started on these scam artists. This is the only way to stop businesses who treat customers like this. There has been so many complaints that the billing company address shows up as fraud alert on from the bank each time they are trying to take out more money after you try to cancel your policy.

I’m someone who likes to buy my vehicles and I have had many cars covered through various companies in the past. I can’t say enough about Empire Auto. So far they have been the best of whom I have been with. Easy, simple and straight to the point when comes to claims. I have my other two vehicles that are still under manufacture warranty, when they come closer to expiring I will be getting them covered with empire as well. I can't recommend enough.

Terrible. Promised a refund for cancellation. Required my checking account number and routing number. I paid with a credit card would not use it for refund? Scam. I no longer have the car so why would I continue to have the policy.

They lied about what services were covered, now, I'm without my truck and out of the money I paid for warranty that barely exist. I called asking for the conversation to be listened to on what I was sold because what the rep told me and what I got are not the same. I basically got called a liar and still have yet to get a solution. Do not trust this company.

Good experience overall, pretty easy to deal with, extra coverage offered me peace of mind while driving, you never know when you may need it and it’s good to have just in case. Thanks guys. I’d recommend.

Empire Auto Protect really came through. My transmission went out two months after I signed up, and they covered almost the entire repair bill — over $2,300. The claims process was pretty smooth, and the customer service rep (shoutout to Jason!) kept me updated the whole way. Honestly, having the coverage paid for itself. Would recommend if you drive an older car like I do.

I’m really impressed with Empire Auto Protect. My transmission started slipping, and I was worried the repair would cost a fortune. I filed a claim, and to my surprise, they approved it quickly and paid the repair shop directly. The process was smooth, the reps were helpful and professional, and there were no surprises. They covered exactly what was promised in the contract. I’m thankful I had their coverage when I needed it most and would recommend them to anyone looking for reliable vehicle protection.

Great service. They have been amazing. Every time I speak to Ashley and Brittany and billing they are always easy to work with. When I am late on my payments they are always eager and ready to help me. Truly an amazing company.

Phenomenal experience. I would highly recommend. Been with them for 7 years with zero issues. My representative made everything such a smooth process originally when I got set up and compared to other companies my customer support with EMPIRE is by far the best. Thanks guys!

I was a bit hesitant at first. There are a lot of mixed reviews, when it came time to have my repairs done the representative that sold me the policy walked me through every step. They paid for the full repair cost. I’ve dealt with a lot of companies in the past but Empire really came through for me.

Empire Auto Protect has been great! Signing up was easy, and they explained everything clearly. When I filed a claim, it was quick and hassle-free — they handled payment directly with the shop. I feel confident knowing my car is covered. Highly recommend!

They are Crooks! Everything is good until you have a problem. They keep changing their names and giving the run around! They are Despicable! Don't use them! They are not Accredited, many complaints on BBB.

Sales gimmick!! What you hear on the sales call is NOT what you are purchasing. I purchased the plan over the phone. Was told there would be no deductible. Was told this warranty would cover engine and transmissions. I was told that I could get my vehicle repaired anywhere. I was told this is a monthly service and could cxl at any time.

I will not use these people again. They were supposed to take payment on the 19th of every month. Decided to take it out a week earlier. Got charged overdraft fee. Then when I canceled a week in advance to my payment they hurried and took another payment while I was on the phone canceling my protection. Which caused another 28 dollar fee. Which is fraud! They won't even give me the money back. I took authorization away from them and they still did it. Rude and disrespectful! I wouldn't recommend to anyone! Scam artist. Trust me when I say go somewhere else. Don't use this place.

I had a great experience with Empire Auto Protect when my vehicle's fuel pump failed. From start to finish, the process was smooth and professional. They approved the repair quickly and covered the cost without any hassle. What really stood out was that they also provided a loaner car while mine was in the shop — a huge help that made everything so much easier. It's rare to find a warranty company that actually delivers on its promises, but Empire Auto Protect did just that. Highly recommend for anyone looking for reliable coverage and peace of mind!

Empire Auto Protection Came Through for My A/C Repair! I recently had an issue with my car’s air conditioning, and with the summer heat kicking in, it couldn’t have come at a worse time. Thankfully, I had coverage through Empire Auto Protection, and they made the entire process easy and stress-free. The repair shop diagnosed a faulty A/C compressor, and Empire approved the claim quickly with no hassle. The repair was fully covered under my plan, and I was back on the road with cool air in no time. Customer service was excellent—they were professional, responsive, and kept me updated throughout the process. I’m really glad I chose Empire Auto Protection. It paid off exactly when I needed it most. Highly recommend them for peace of mind and reliable coverage!

I recently had to use my Empire Auto Protection plan for a major vehicle repair, and I couldn’t be more impressed with how smooth everything went. My car needed work on the transmission, and the repair shop was able to work directly with Empire to get everything approved quickly. There were no surprise costs, and the coverage kicked in exactly as promised. What really stood out was the excellent customer service—I was kept informed every step of the way and never felt like I was left in the dark. This experience gave me complete confidence in their service. If you’re looking for a trustworthy auto protection plan that actually delivers when you need it, I highly recommend Empire Auto Protection!

They will tell you anything to get you to buy and then cover nothing they promise. They will never refund anything and lie over and over again. Customer service ghosts you. Do not buy anything from them.

This company is a SCAM! Buyer beware. They hook you with a sales pitch and then insult you when you try to cancel within 3 days of purchase. They insulted me and my husband. They charged our bank card with extended care on our home and extra car. Thankfully we caught that right away and they issued a refund. At this time we have a claim with our bank because they still refuse to issue the the third credit. Terrible manners and customer service. Erick, Ashley and Mathew. They are preying on the elderly!

I got a plan from them at the recommendation of a friend. I agreed to a contract for a vehicle I was planning to buy the next day, but the sale fell through when the seller refused to answer my calls. I called Empire as soon as their offices were open on Monday and informed them that I wanted to cancel my plan and was expecting them to honor the agreement that I would be refunded the money I paid since it was well within their period to cancel. I was told that my plan was cancelled and that I would be refunded as soon as the funds cleared from my bank. I waited 7 business days and called them again to tell them I didn't see the refund in my account. They told me it took 14 business days. I called 14 business days later, got told that they saw that I had cancelled and that the refund would be taken care of. It went on like this for over a month. I have still not received my refund despite how often I call.

I purchased a Titanium policy for my truck in June 2024. When I attempted to file a claim in May 2025 I was told that they didn't have a record of my policy. I was placed on hold for long periods of time and transferred to several departments in an attempt to verify my policy. The reps were curt, condescending and rude. They kept transferring me to "Smart Auto Care" who told me that they did not handle claims from Empire Auto Protect. In short, I got the proverbial runaround. I finally had to hang up and call my attorney.

Huge scam! You have been warned. Do not deal with this company. If you have just signed up within your 30 days, I dare you to try to cancel and you will see what I am talking about. Had to contact credit card company.

Scam. Don’t do it. I did the 30 day waiting period And drove exactly over 1000 miles and they still refused to cover my car. I been with them for 2 months now and the dude Greg said I had to drive 1 more mile when my car is already in the shop. Don’t waste your time or money.

One of the worst warranty companies, because they don't like to honor their claims. Would not recommend anyone to use this company Empire Auto Protect. They told me that I could take my vehicle to any license repair shop. I chose to take my vehicle to my wife's Automotive repair shop and I'm the owner of the vehicle not the shop. They told me they cannot pay the repair facility who happens to be the customer. Also would not accept handwriting maintained records. Contract said I can take my vehicle to ANY repair facility. The one I chose is my wife's automotive repair shop. Submitted work order for proof of maintenance which is handwriting. They said they will not accept handwriting receipts but a work order is not a receipt.

I cannot praise this company enough. Empire helped me tremendously when my car broke down. I was so nervous about the cost of repairs, however, Empire walked me through each step and they took care of the details. The approval process was simple and fast! Their coverage is amazing. I wouldn’t hesitate to recommend them to all.

If I could! I would rate this place a zero. They don't even deserve a 1 star. They are liars. They don't explain everything to you when you're getting a contract with them, and when you try to cancel, they decide to pull out 2 payments in one month. Yes, they charge 2 payments for 1 month. Honestly, who does that? Let me explain who scammer that all they are trying to do is steal your money. I didn't even use their services once, so this should tell you that these people are desperate for your money! So just be careful. Lastly, they called me and asked me to delete this review, and they will refund my down payment, not the second payment they took for this month. So I did. It's been 10 days since I canceled with them, and I didn't receive any refund back from them. All I'm asking from whoever reads this is to do your homework 1st on these people. I wish I would've done that myself.

Absolute horrific company. I was called from a 303/304 number. Pushed me into getting an extended warranty which I later wanted to cancel. Was told there wouldn’t be any issues canceling. I’m then told by some person that WA has a law that requires someone to be locked in for 4 months, which is not true. There is no law in WA that requires this, then when I brought this up, they refused to cancel. I even read the law in WA that a client is allowed to receive a refund within 30 days of purchase, yet I’m told “I’m only hurting myself”. Not okay. Absolute horrible, horrible company. They’re not even credited by the BBB.

I bought this on effective day of February 24, 2025 for a 2015 Tesla. They told me it would cover high voltage battery. When I got the agreement they did not have it marked as an EV and it does not cover HV batteries. I called and they were supposed to call back. They did not. I called again. They said it didn't matter. I called on March 24th (28 days) to cancel and get refunded but they said I could not cancel. That department wasn't there at 4pm CT. I called the next morning 3/25 (29 days). "That department isn't in." I called later, "That department is at lunch."

I can’t say enough good things about Empire Auto Protect. The claims process is incredibly easy, and they’ve covered multiple repairs for me already. Every time I needed help, their team was professional and responsive. I’m so happy I decided to go with them for my car’s protection plan. It’s been a seamless experience from day one.

The salesperson told me that their best plan would cover everything including gaskets with a $100 deductible so I thought I purchased that. Instead I get my membership to an auto club that says it's not a warranty and only covers $500 with a 50% deductible. Their advertising is fraudulent. As soon as I received this membership I called and they confirmed that's all you get for $110 per month. There are no warranty plans. I wrote a letter to cancel and when they tried to bill me again they said they never received the letter. I insisted they cancel which they did and I told the billing company don't dare try billing me again as the plan has been cancelled.

Hopefully a class action will be brought to seek justice. All consumer protection agencies should review and that’s what we are told. They have not sent documents as requested and say the opposite once you catch them cold.

We took out a policy and tried to have the item reimbursed as it fell within the guidelines of their contract. They denied the claim. We tried on another a very simple, clearly within the guidelines claim and they denied again. (Maserati also reviewed their policy and concurred.) They called my husband a 'cock sucker' when my husband REPEATEDLY asked to cancel and get a refund. After continuing to pursue the refund, they told him on 17 occasions that they refund check was in the mail. It has been 5 months. Also, every time he called, the same person picked up but claimed to be another employee. In our 35 years of doing business....I have NEVER experienced anything like this. We are in the process of hiring an attorney based out of sheer aggravation at this point. Do not fall into this scheme and do not believe the positive rigged reviews.

Scammers, total rip offs!! You will be Busted soon. My bank is doing an investigation, before I let you clowns take my deposit I had my bank put a tracer on the deposit account. Also, looks like a lot of clients you took/stole money are after you.

I got the policy on January 29th 2025, spoke to a guy named Jason **. He said that I would only have to pay $100 deductible when getting my car maintenance. When I got the policy it said zero deductible with a 50% repair reimbursement that I was not told about. I paid $45 on January 29th and then was told to pay another $45 on February 10th and then $127 on March 10th. I was charged $127 on February 10th instead of the $45. A gentleman named Clyde argued with me on the phone when I called to inquire about my policy and then told me off and hung up on me. Reading all of these other reviews people are having similar problems.

I just got off the phone with some agents who not only accused me of insurance fraud but then started making racist remarks towards me!!! Making lots of racial remarks and calling me out of my name with "ghetto name" and making "black" phrases towards me! One went as far as to use AAVE to mock me. I am unsure how you guys are running this company, but I will definitely be reporting this to whoever is responsible for regulating this business!

Investing in Empire Auto Protect was one of the best decisions I’ve made for my car. I’ve had to file two claims so far, and both times, everything was handled quickly and efficiently. I haven’t had to worry about expensive repairs, and the customer service has been wonderful. I definitely recommend their services to anyone looking for solid vehicle protection!"

Robo called at 10:40 PM. Seriously the business sucks. They are using Robo calls to make marketing call using local numbers. The practice is dead giveaway of a bad business or a scam business. Wouldn’t recommend to anyone.

False advertisement. When you Google their site comes up 100% covered hundred percent coverage until you sign the contract then they tell you it’s only 50% covered on top of it. I canceled my contract within five days of signing up and didn’t get a refund and they didn’t even cancel it. I had a call back two weeks later and policy was still active. They did that so they didn’t have to get my refund. Zero stars. If I can go lower, I definitely would and the customer service is horrible. They need to fire whoever’s answering the phone because they’re rude and not polite.

Empire Auto Protect, is misleading, sneaky, gaslighting, and a ghost service provider. I purchased a two year warranty for $105 a month on November 13, 2004. I was told by the salesman on the phone, "That I will have to wait after 30 days to file a claim, I have bumper to bumper warranty, and all I needed to pay was a $100 deductible. Also, they will get me a rental car if needed." That was ALL that was said to me over the phone on that day. I went ahead over the phone with the salesman and purchased the warranty.

I bought a warranty plan over the phone over the phone after watching an ad on TV. When I got the policy, it was not as described in the ad on TV. In the ad, there was no mention of only paying 30% - 50% of the bill and no limit of the amount of the repair. The ad quoted $69 a month but the plan they sent is $106.54 dollars a month with a down payment of $196.00. When I called 3 times to try cancel my membership and was told each time that the only person who could cancel my membership was gone for the day. The website stated office hours 8-6 Monday-Friday. Nowhere on the web page did it show a time zone. Turns out they only can only cancel between 8-5 Eastern time Zone, but they leave early on Friday.

I was speaking with a representative from Empire Auto Protect and everything was going well. After expressing the issues I'm facing and how would it apply to the warranty on the future and of course he was assuring, helpful and even said I was a perfect fit for the policy for being upfront about my issues and even thanked for my honesty. After I denied the first FEW attempts to close the deal with a 99$ payment he then offered me a customer discount of 49$ for first payment which I was really considering. However I let him know I would give a call back and even pay the 99$ if need to just do I'm not jumping right in on the contract. After I stated that he then began to threaten to have me blacklisted from all auto warranty companies claiming fraud on my behalf stating I tried to protect a car with issues not being disclosed.

This company is the biggest scam ever. They take your money, they don't refund you if you cancel within the 30 day period. They are not worth go with, do some research before going and giving them your money. Been fighting with them over a month for my money and they won't give it to me. Look them up on BBB. They don't even come up online

Scam. Fraud. Not a real company. They tell you one thing on the phone. They tell you all these promises and tell you that you're getting all these discounts. None of it's real. It's all fraud. They're just trying to get your money.

Empire Auto Protect STOLE MY MONEY! I am a senior citizen with stage 3 cancer on a small fixed income. I cancelled my policy via phone and email and Empire still took $149 from my account! It was the only money I had in the world to buy food! In all my years I have never seen such underhanded business practices! I am filing a complaint with The Attorney General of Texas! Please consumers DO NOT BUY AN auto protection policy from the company!

Contacted Empire to cancel policy within the 30 day period. Customer service gave me a hard time and gave a bunch of excuses. Most of all the representative made fun of the wildfire going on in the Los Angeles right now. I told him, "How low can you be? People are dying over here and people lost their homes." He finally decided to cancel the policy after I made him really feel bad. Do not get a contract or business with them. You will regret it.

I had a bad experience with Empire Auto Protect, fell in a claim to that claim. The department was terrible. They contacted me immediately and said that they would rectify the problem. And then they were upset about the review. So I respectfully will submit another review and let you all know exactly how it worked out.

I was having serious transmission issues with my 2019 Toyota Camry, and I was worried about the cost of repairs. Empire Auto Protect came to my rescue with their comprehensive warranty plan. After contacting them, they quickly approved the repair at a local shop, and my car was fixed in no time. The transmission is running like new, and I couldn’t be happier with the service. Highly recommend.

Was a customer!! Stay away from these people, they are con artists!! They will say one thing and do another!! What I mean by that is they charge you a certain amount and tell you your deductible is $100 and when you take it to get it fixed they will only cover $500 of total bill! If I was told that in the first place, I would have NEVER signed up!!

A little while ago I purchased an extended warranty for my BMW through Empire Auto Protect. They told me when I purchased it that I would be covered for everything in full with a $100 deductible. They also explained to me that I can bring the car to any certified mechanic or to BMW. On December 13th I had some issues with my car and brought it to my local mechanic. They contacted Empire but we're immediately transferred to a company called HeadStart Warranty which is the claim adjusters for Empire. We were given the runaround for 13 days. Finally they agreed to pay $1,800 out of a possible $3,500. They would only authorize parts that you would buy on the internet and not BMW factory parts. When I called Empire to discuss this, they told me that they are only the broker and they are not responsible and blamed Headstart.

I was on the phone with Eric, who calls himself the owner of Empire Auto Protection. I was almost ready to sign up when I decided to do some more research. The good thing is that I did more research because I almost fell victim to a scam.

I have 2 cars covered and this is the worst service I have ever received. It takes over 3 hrs to reach someone then they refuse the repair and never return calls. I have tried with 2 different vehicles and repair shops and they have the same issue - no one answers.

This company is a BAD joke! I purchased their extended warranty - paid cash for the warranty. When I needed the warranty to kick in- This company refused to answer the dealers calls. We never received any written disclosure from them - they simply refused to answer the phone and kept all us waiting for them to behave like a professional, legitimate company. That never happened. I filed a report with the CA Dept of Insurance, Better Business Bureau and I am interviewing attorneys to obtain reimbursement - they're beyond bad.... I won't stop until everyone knows it. That's a promise.

STAY AWAY. This outfit is super shady. As soon as payment was made over the phone when signing up for a policy, I received an email that was blocked by Gmail because it came through from an email spoofer. Not from a trusted alias. This made me suspicious. This initial email was supposed to contain an onboarding packet/explanation of coverage, but did not. I attempted to email the (likely fake) email address in the email and never got a response.

NO STARS!! This company is a SCAM!! Representative told me that I was the dumbest person he had ever spoke to and was very hostile and aggressive when asking to cancel I signed up for this company. An hour later I called to cancel because it was something fishy about the company. I was advised of the benefit package to be sent and it was not. They are now saying that it will be attached to the email within 24 hours. Again I asked to cancel. The rep advised me that the cancellation department was closed. They answer the phone without providing who you are speaking to and you have to ask for their name.

This company scammed me and continues to scam me each month as they choose not to cancel my account after multiple attempts to have it closed. They told me I could at any time but won’t accept and want more money for a policy they never pay on. It’s a scam!

If I could give them a negative star, I WOULD. My car has been in the repair shop for over 3 weeks waiting on an adjuster to show up. I call, the repair shop calls and we are given the runaround. I have emailed them asking for any efficient supervisor to intervene and I have not heard a peep, let alone an acknowledgment. They are in the warranty business and yet refuse to honor the contract and repair the car. Clearly their internal protocols are in disarray or they are CROOKED. I have no choice but to pursue legal action. Please DO NOT give this scam of a company your money.

Robyn ** should be ashamed of herself for running such a horrible company. She hires nothing but scam artists - I believe one is even her family member. SHAME ON YOU!!! They do not pay claims, they treat the customer horribly. Our service dealer through Chevy said they have never dealt with a worse company. Read the Yelp reviews and the Better Business Bureau complaints.... Do not believe what you see on Google. The positive reviews are either sales related or are purchased reviews. This company owes us 9k in warranty repairs of which we will not see a dime.

Such a SCAM! Glad I used a credit card when I paid. THANK YOU CITIBANK!!! I got 100% of my money back.

Absolute SCAMMERS.. Purchased a mechanical failure extended auto warranty for 93 per month and 11 months later (still paying the monthly) they denied the claim for a new engine for it had MECHANICALLY FAILED.. WHAT DID I PAY FOR THEN?? Total SCAMMERS. Do not give these thieves any of your money.. They already got $1031.25 off of me and now looking at having to spend another 8000 getting an engine replaced!!! They claimed that the claim was denied for loss of compression.. WELL HOW THE HECK DO ALL ENGINES FAIL???? That's like saying if you had a water heater under warranty that "sorry can't cover it for there was water in the WATER heater." WTHeck are they saying???

Absolutely awful. 80% a scam. They tell you it's all going to be covered when you sign up. Then a year later your water pump (or any other part) fails and then... they show their true colors. Though the failure is clearly covered under the warranty. They tell you they will only authorize half the repair (you pay the other $1100), will only let you replace with a low end Chinese part (not oem as it should be), and also are unwilling to pay the shop's going rate. That's just the tip of the iceberg. They'll do this with any repair. And the more the repair costs, the shadier they will behave. Criminal is what they are. It's looking like this is going the path of a class action lawsuit. This is coming from a former warranty adjuster and current quality specialist at a major OEM. Please do not do business with this organization, you will regret it.

Such a great company, they answered my call immediately even during after hours- Never had such a great experience before. I would only recommend Empire Auto to family and friends in the future. I called after hours about my Honda Accord, and this company immediately sent a towing service. Their quick response and professionalism were impressive—definitely saved the day! Highly recommend!

They have Bad customer service. Very unprofessional and I still haven't received my refund. I advise y'all to find a different warranty company, I don't recommend them at all, even the last person I was on the phone with got snappy with me over canceling my warranty.

Eric the salesman told me they cover bumper to bumper except for general maintenance items. Actually after you sign they send you the coverage details. Only the specific items listed are covered. It leaves off a lot of typical repair items. The initial literature said it covers the AC system but when we needed an evaporator they won’t cover it. Salesman Eric is very smooth but firm doesn’t cover what he sells you. Run away.

I asked several times if I was speaking to a human and I was told yes... After taking my card info... the thing on the other side asked for my vin and after / attempts to get it correct. As of now, they don't even have my correct vin... yet have charged my card after I told what is for sure a virtual person to cancel. I told me they were going to transfer me to an actual human and of course, it disconnected. I called back and they are closed for the hr of 7 pm cst. I don't even know at this point they they are a scam or not.... Very unhappy.

TOTAL SCAM.... what you sign up for and what you actually, get is comparing oranges to dog poo. Never can get manager on phone, never received a call back unless there was a billing issue, never received an itemized coverage plan which I asked for numerous times. When it came down to filing a claim it was not what I signed up for nor what I was told over the phone when they were selling me a 100.00 piece of paper every month that looks like a kid photo shopped... in the great state of NJ a verbal agreement is lawful and binding. They broke their verbal agreement with me... I called and tried to get a refund and they said "WE ARE NOT GIVING YOU ANY REFUND UNTIL I TAKE DOWN MY REVIEW" WOW!

Customer Service: Unprofessional and Disrespectful. My interaction with their agent, Stan **, was deeply disappointing. The level of disrespect and unprofessionalism I encountered was shocking. Customer concerns were dismissed with condescending remarks, suggesting a toxic company culture that doesn't value its clients.

I actually work for an auto repair shop and this company is terrible. I have a woman who hasn't had her car in two weeks, her father just died and she needs to be in Florida and these people don't want to pay for her repairs after they sent an inspector out twice who vouched for what we said was wrong with the vehicle. Please do your research when looking for extended warranty companies. We deal with them a lot and they all try to get out of paying but this is the worst experience we have ever had with one.

I signed up with Elie and he was very helpful. I was informed if I chose to cancel there would be no issues, otherwise I would get billed monthly. After doing more research I found a cheaper local insurance for auto repair. I called for 3 days to cancel, only to get hassled every time. The 3rd day 9/20 I was on hold for 25 minutes, when I told them I had a 20 minute lunch, before I received a confirmation number. But during that time, they stated they cannot cancel until they verify if I have another insurance. Which I stated, "It is none of your business, it is my car. Plus I cannot purchase the other until I get my refund."

The absolute worst company we have ever dealt with. They start out polite and then when you actually need them, it all ends! They WILL NOT PAY YOUR CLAIM!!! They make every excuse, promise that "it's in the mail" and nothing happens. Their positive reviews on Google are not for actual claims being paid and I believe the majority of these "positive" reviews are bought!! Read their Yelp reviews and Better Business Bureau complaints. This company is highly fraudulent and needs to be shut down.

After purchasing this warranty on April 25th, 2024 my truck was totaled on July 12th, 2024. I contacted the company as required in their contract to get my refund and they denied a refund. I paid $2200 in full on my CC. I was told they would hold funds and transfer it to another vehicle which I did not want. Never had a claim. My contract clearly states under Texas residents that they will send a refund. This company is a scam. I have called numerous times and get the same guy who uses different names. Buyers please beware! I would hate to see someone go through what we are, but I will exhaust every channel I can so they will hopefully be put out of business!

Tried to get car covered. Jason said, "Send VIN." I did. He acknowledged receipt. I've been paying for 2 months and they claim they have no record. I’ve talked to several unhelpful employees and left numerous messages. They said they’d call me back after they checked status. I have no record of any return call or message.

Do no buy their programs or misrepresentations. I cancelled my contract as I sold the vehicle over 3 months ago and I have still not received my refund for the unused time left on the warranty which it clearly states they offer. Plus, I had one claim which they never paid, as they would not call the dealer back to address and pay, so I had to pay for it myself as I couldn't wait any longer. I've called once a week to inquire about the refund. I was told it was being processed, then told it had not been authorized, then told it was in the mail then told I needed to check with billing who said they would call me back which they never did. Same different story every week and falsity. Then I was cursed at by their "customer service'" rep and told never to call their number again. Still no check! Total scam, to say the least.

SCAM....SCAM....SCAM.... DO NOT GIVE THEM A DIME OF YOUR HARD EARNED MONEY!! They will not pay a claim. Their employees are rude, lack integrity and will give you the run around. Check out all the negative reviews.... They all say the same thing. The positive reviews are fake!!! Eric...if that is his real name...will lie to you and their so called customer service people will deny every claim. They have denied two of our claims and give the most ridiculous excuses. PLEASE BELIEVE THE NEGATIVE REVIEWS AND FIND A DIFFERENT WARRANTY COMPANY.

If I could give this company 0 stars I would, first off they will ask you a lot of information, how many miles is on the car, what kind of car is it, then they take your card information. That's the usual thing to do. I got the policy 6-25-24, called my address on the booklet was wrong. I called to correct it, this was the first problem. Then while looking over the booklet I noticed that some of the information was misleading, so I called again to ask questions. I was already pissed off. Then I spoke to a Jamal that he says he is in the repo department and was going to repossess my car due to me canceling the policy. He was saying it was a lien on my car. When you call the lienholder on the booklet, it goes to Empire Auto. That was the 1st threat.

This place is a scam. I would give them a 0 if I could.. They do everything they can to ignore you or the dealership when a repair has to be made even though it's clearly covered. They lie and give out false information and then threaten to not do anything to honor the warranty if you make a bad or negative post. That's the only time I could talk to someone allegedly a manager. Called right away after making a negative review. It's been two weeks and they, Empire, are still ignoring emails, phone calls and making excuses about paying for a warranty claim. Stay away from this company.

SCAM! FRAUD! Do not do business with this company. My lawyer advised me that Empire Auto is illegally selling auto warranty policies in California. The salesperson "Eric" sold us a bumper-to-bumper warranty, but it is anything but. When we called, we got "Eric" who claimed he was "Bradley" the supervisor, and then later he pretended to be "Richard" -- all the same guy. When we threatened to cancel, he became "Sean" and threatened to repossess our cars and call the police on us. They charged my credit card $1140. My lawyer is seeking recovery on our behalf. He is also filing a complaint with California Consumer Affairs because they are illegally selling warranties in California.

I am a completely dissatisfied customer with Empire Auto-Protect. My car was sent to a dealership for repairs, and I met all the requirements. However, when my service advisor called a representative to authorize the repairs on my car, it was denied. I reached out to management multiple times but to no avail. If anyone is thinking about choosing this service, think twice. I am completely dissatisfied with the claims of service repair. The reason for the denial I was told the car had a pre-existing issue. While I was never asked to take the car in for a pre-diagnosis before the warranty started. This is just another excuse for not honoring the contract that I signed and paid for.

I just started with Empire & was worried as I was waiting for my packet and they told me that I would receive it in 10 to 14 days and I received as they said! New customer Hamilton **. So pleased with the price and coverage they've promised me!

Do not buy coverage from this company. They are a scam! Robin ** Is the one who sold me a plan and I asked him is there anything that this warranty does not cover? He said, "No it covers everything." I go to my dealership. They found something I wasn’t aware And they tried to contact Empire Auto Protect, who told the service advisor at Audi that I’m giving a $500 allowance. That was not what I agreed to and Robin vehemently lied to me and stole my Money. Even when I tried contacting Empire, the service agent was rude and refused to give me a refund nor wanted to cover for the line behavior of Robin **. What a shame of a company. Never do business with these people. They will just steal your money and display disgusting Behavior toward you. STAY AWAY. UNLESS YOU WANT THEM TO STEAL YOUR MONEY, THE WAY THEY STOLEN FROM ME!!!

Great service. Got my vehicle repaired within 24 hours and got a rental car. Highly recommend them and the services they provide & I am going to sign up my Chevy Colorado & my Dodge Challenger next. Thank you!!

Scam company will take your money and not fix nothing by all means, read the comments and not the fake five-star comments. Avoid this company by all means. This company took my money, did not fix my car, put in multiple claims and all I got was excuses and then tried to cancel my claim and they just put me on hold and lied and said they refunded my money but never did, you lose a whole Lotta money by putting your trust in this company. I messed up by not reading the bass comments!!!

I bought a car warranty for my daughter's used car. It was easy to do. However she totaled her car about 6 weeks later. I showed them proof in August 2023. It's now June 2024 and they have still not sent the refund. Every person I speak to just bold face lies. I have had 2 promised payment reversals and 4 paper check. None were sent. I made a complaint to the BBB and they lied to them.

Updated on 07/10/2024: This is by far the worst company of its kind. The people there have no integrity, are rude and have no problem taking your money and will not provide the services promised. Please do your research on this company before giving them a penny. Check the Better Business Bureau site. We have tried to do two claims through them and the many excuses for not covering them are ridiculous. Motor in mirrors went out as well as our Turbo Charger. Over $2500 spent on the warranty and over $9500 spent on fixing our truck and all we got from Empire Auto Protect is being hung up on - including our service manager at the Chevy dealer - she will NEVER work with this company again. They are unbelievably rude and Eric their sales manager is nothing but a liar.

They have a list full of thing they will cover but don’t believe it they only cover up to a small portion that is a little more than your monthly payment. (the sales agent will not mention this) Definitely never go to a dealer with this warranty, it will not help at all. Also they downplay rental reimbursements and will not even cover diagnostic fees. Customer service call threaten you if you post a review with your honest feedback heads up also with you with refunds I posted an incoming history of threat.

Highly recommend. Filed my first claim for a water pump on my Nissan 350 Z. Was covered within 2 hours. Thanks Empire! This was the easiest experience. All I needed to do was drop off the vehicle to the nearest Nissan dealership & I got a rental for free! So happy!!

I have been a member for over 5 months. In the beginning I was questions my decision however I just filed a claim on my 2018 GLC & my transmission claim was paid in full & all I had to pay was 129 per month. Thanks!

I had coverage with Empire for 90 days. I had a claim for my engine & it was covered in full. I am beyond happy with the service plan I purchased and will refer all my friends & family. Ask for Eric. He was a pleasure to speak to! Thanks!

I had the pleasure of speaking to Marcus. I had coverage with Carshield and they denied my claim for $4700.00 & Marcus & Empire were able to get my claim paid in full within minutes. Highly recommend. Thanks Marcus!!!!

I had the best rep on the phone. His name was Lance. Great guy & he was able to get me coverage at the best available price. Highly recommend him and the services he provided to me. Empire really goes above and beyond to help their customers!

I had the pleasure of getting coverage thru Empire Auto & helped fit my needs my needs for the coverage. I am beyond excited to use the coverage! I am glad they do offer a monthly service plan & Joe ** was great. Highly recommend! Thanks!

Thanks to Empire my transmission claim has been paid for $6,500.00. The service was quick and amazing. I am happy to say I have purchased a plan with the right company. Usually these companies always give the run around but not empire.

Great service, Great customer service, Really good communication.. Richard & Michael were able to assist with my claim with a really good understanding and communication, Thank you auto protect for your professionalism, The best warranty company I've ever purchased, Really worth having this company as your warranty provider

I had a very bad experience with this company. I was led to believe they were legitimate but that is not true based on my experience. I paid my premiums but my claim was denied when my car had problems. The agent I spoke with was rude and unprofessional. I ended up asking them to cancel my plan and informed my bank, they tried charging me a couple more times but my bank blocked it. I have asked them for a refund but still nothing yet, I will update on the refund progress.

DO NOT USE THIS COMPANY! They take your money and will deny every claim. They are only a broker and have nothing to do with the claims. You will go in circles chasing for an answer. Every time you call, they are friendly and transfer you to multiple departments to end up getting told there’s nothing they can do but they’ll make another call and call you back and they never call you back. Don’t give this business any money. I should’ve done my research in more depth, I blame myself, but they are also an unethical business.

This extended warranty coverage is extremely misleading based on what is being offered on the Empire Auto Protect website vs. putting in an actual and valid claim. I purchased the Titanium extended warranty coverage for my 2017 Ford Explorer. I put in a claim for my transmission failure, but the warranty only covers up to $500 for the repairs. Their website advertising portrays your vehicle engine, transmission, and other major repairs would be covered and that this coverage would save you thousands in repairs. According to my claim, that is not the case.

DO NOT USE. THEY DENY BASED ON WEAR AND TEAR WITHOUT INSPECTION. If you're looking for a review to lean either way this is the one I would have hoped to have found before going with their "service." I took my car in for repair as there was a clunking noise. Turns out that the engine mounts failed and some bushings. I have the exclusionary policy such that these items are covered.

Empire Auto Protect has been an exceptional choice for my vehicle's protection. Their comprehensive coverage options are both flexible and affordable, providing me with the peace of mind I need on the road. What sets them apart is their unparalleled customer service; their team is knowledgeable.

The customer service team at Empire Auto Protect is always courteous, responsive, and eager to assist with any questions or concerns I may have. Whether I'm seeking clarification on coverage details or need advice on maintenance, they are always ready to provide guidance and support.

I called into Empire and Jason ** was helpful from the beginning and made sure the claim process was effortless through to Canadian Tire. I am glad to be with Empire and thank Jason for his assistance and great service!

They don’t help you with repairs and they just take your money each month and lie and if some wrong with your vehicle they will deny your claim and make up different lies so they won't approve it, not the company to rely on!!!

This place is a complete joke. I was suckered into buy a so called warranty thru these jokers by Dan ** a sales man. He informed me this was the best policy I could get for repairs on my 2020 Dodge Ram Diesel and there would only be $100.00 deductible I would have to pay. Now that my vehicle is broke down and in a repair shop, the shop called to tell me that I only have $500.00 max repair coverage. Why would I buy a warranty like that knowing a single part would be more than $500.00 let alone the labor. So now I'm stuck paying $1300.00 of a $1800.00 bill! Stay away from these people. Trust me you'll be way better off and save some money! Trust me. Complete rip off!!!!

I was initially skeptical about extended auto warranty companies, but Empire Auto Protect has completely changed my perspective. Their coverage is comprehensive, their prices are fair, and their customer service is exceptional. Highly recommended!

I've been a loyal customer of Empire Auto Protect for several years now, and I have nothing but positive things to say. Their plans are affordable, their coverage is extensive, and their customer service is excellent. 5 stars!

Empire Auto Protect has exceeded my expectations in every way. Their plans are transparent with no hidden fees, and their customer support is top-notch. I feel confident knowing that my vehicle is protected by Empire Auto Protect.

Thanks to Empire Auto Protect, I can now drive confidently protected against unexpected repairs. I highly recommend their services to anyone looking for reliable and trustworthy auto protection.

The customer service I got was excellent. The staff took their time to address all of my queries and worries in addition to being knowledgeable. They helped me make an informed decision that suited my needs and my budget by taking the time to go over the many coverage alternatives.

My encounter with claims was fantastic. Empire Auto paid the whole 6,000 dollars for my transmission claim, less my $100 deductible. Rachel She is so good at billing that she made sure to adjust my payment dates to match my pay plan.

They usually do 5 days of rental. When my car was in the shop the repair took 7 days so they gave me the extra 2 days free of charge. Thank you Joanie in sales was amazing. She went over everything about the plan with me

This is a fraudulent company. They will take your money with no plans to pay your claim when that time comes. They are liars. Please do your research. It appears they pay for good reviews. There is a criminal complaint against them.

I have had a horrible experience with Empire Auto Protect. They will not cover my torque converter that mechanically broke. My truck is at 103,000 miles. Even though in the policy I have a the titanium package which covers 1-16 different things that can happen. It is not normal wear and tear. Every single person I spoke to was rude and saying that they can not explain to me why it isn’t covered and will not give a good explanation other than it’s just not covered. Even though the torque converter is the route of the entire issue which they claim is “covered”. But will not honor their policy and are refusing to cover the cost.

Horrible Service/don’t trust. They honestly shouldn’t get a star at all! I cancelled my membership not even an hr past signing up because something just didn’t seem right! I started my research and didn’t get any good feedback from other reviews so I became aware that these guys seemed to be scammers so I asked for a refund from Lance. He sent me a 888 number. His so called billing team started calling me trying to keep me onboard by offering me lower rates. I kindly told him I’m fine. I didn’t want to go through with them at all. I wanted to do more research and weigh out my options so he insisted that my refund would be back on my account within 3-5 business days. Here it is a whole week since and I have yet to receive my refund, so yesterday I caught him in what seemed to be a lie. He tried to say I blocked them from my bank card.

They are scammers. They have 2 guys that work there and they pretend they are someone different each time, they give you fake names and then steal your money. The CEO Robin Kassin doesn't even have the company name on her LinkedIn because she knows that the company is a fraud company. You will not find this company in anywhere legitimate, the address is fake and it's a fake service. They took a year of stalling and lies, and until today they promised to cover my car and send me the refund and nothing ever happened.

Scam company. They will not refund you. They would not get your vehicle fixed. I tried switching over. They always trying to charge me to switch over my warranty to another car. Unprofessional. Would not recommend. Fake reviews.

This is an unprofessional business. They will take your money and when you need the coverage you paid for, they will deny your claims based on factless/senseless explanations they pull out of thin air... such as my particular claim where my covered radiator assembly failed and is leaking coolant out the assembly itself and they denied it saying they do not cover leaks?? But the radiator is a covered component? Well, now I’m confused to as how a radiator fails if it’s not leaking coolant? So now I had to hire an attorney and they’ve yet to respond to the demand letter sent by him last week to either cover the claim which is valid or initiate subrogation pursuant to their own contract. And as of today, they have failed to do either.

THEY ARE SCAMMERS!!! Unfortunately, there's no option to leave a negative rating. Please be cautious as Empire Auto Protect is fraudulent. Eric ** and Jason sold me a plan, representing it as a titanium package, but it turned out to be only a 'repair and assist' service. The discrepancy came to light when I received the policy confirmation via email, which clearly stated 'repair and assist'. Upon questioning, Eric explained that the naming differs across states. However, the true nature of the plan was fully revealed when I encountered an issue with my car and the claims department informed me it was not the platinum plan, but merely repair and assist. This situation is highly unethical, misleading innocent customers.

Please do not purchase this warranty. After making faithful payments when it’s time to use it they deny your claim stating that it was existing issues with my car. After reading the reviews I’m not the only one with this complaint.

I am compelled to share my disheartening experience with Empire Auto Protect regarding my first warranty claim for my Porsche. Despite having a fully covered warranty and meeting the requirement of 1000 miles to negate a pre-existing condition, my claim was unjustly denied, conveniently labeled as "pre-existing."

I have been paying 178 a month for nothing. 3 different Companies involved in the pot. Empire Auto sells you the contract, Mepco takes payments and Dealer Loyalties Says yes or no for the repairs, which will 98.9% be the answer no.

Spoke with Eric ** for a quote to purchase auto warranty as my vehicle was getting up there in miles. We went over numerous plans and items along with how I lived less than half a mile from work and have a second car so it's not used much. We agreed on their Titanium Full coverage plan with 0 deductible and they would cover all costs for parts and labor. Was told I just couldn't claim for preexisting conditions or any claims for the first 30 days and there was no mileage limitations. Fast forward 4 months and I have an issue when driving to the store. Call my shop and I bring it in. They state it is a transmission issue as some of the gears are gone which was the huge jerk that I felt while driving.

The BBB CLOSES THEIR ACOUNT DUE TO INVESTIGATION BY DELAWARE AG **. Purchased warranty 6/1/2023. Filed claim 11/23. They denied the claim claiming they only pay up to 100$ labour rate that national average (total lie) and they only cover used part. In the end they will never pay and they will block your number.. Remember you can only file credit card dispute with 60 days only..

On 10/23 I purchased an extended warranty from this company, here is my story: While being convinced that buying this warranty would be the right decision, you get pleasantries, funny banter and upbeat responses. However; once that warranty is purchased, and you need help with a claim, the real deal becomes apparent. I on my initial call (should be recorded), explained to the rep Michael that I was looking into getting an extended warranty for my vehicle a Tesla. I was told that the company was very familiar with this brand of vehicle and I would be getting the best warranty possible for my car.

We canceled our policy and they still keep going into our account with our credit card information on their file and stealing money from it. So we had to call our bank to dispute the charges and stop them from stealing money out of our accounts. So now it looks like behind their stealing we're going to have to file a federal lawsuit against them for fraud and theft because we asked to cancel this shady policy. But instead, they didn't cancel it at all, instead they kept the policy active to steal money and I got a feeling they do it to a lot of other people. Well, I think we have a legitimate reason now more than legitimate to file a claim in a federal court here in the 9th Circuit of California. Now I have more than a reason for a lawsuit since they got it in their little policy that we can't file lawsuits against them but when you're stealing money after we requested cancellation that's fraud and embezzlement as well as unjust enrichment.

So my wife and I were looking for an extended warranty for our 2017 Audi Q7 because having an Audi we know that if anything breaks down it will cost a lot so we called a few then we called Empire Auto. We told the guy we wanted their best package and asked what it covered. He said everything and that it was 100 percent covered so we bought it and did the payment plan. We received a little book a week later but never received anything else so we read over it and thought, "Ok this should be good." Then a little over a month after our transmission started shifting hard and a transmissions malfunction came up so we made an appointment at the dealer. We brought it in. Dropped it off. Then the next day they called saying we need a transmission and that the warranty will only cover $10,000 out of $18,000 it cost so we had to pay 8,000 out of our own pockets when we were told everything would be covered.

I signed up in good faith and based on their "good rating" with an Auto extended warranty company called Empire Auto Protect in October 2022. I purchased their top-of-the-line Titanium package. In February 2023, I had a check engine light come on. I took the car to the dealership. The diagnostic was a defective ignition coil. The dealership contacted them and were told that the claim was denied. I ended up having to pay $780.25 for the diagnostic and the repair.

Bought an extended warranty for my truck. The first contract I received had my warranty expiring in 2027 but also expired after 1000 miles. They sent me another contract that had unlimited miles but but had changed the date the contract started and added an activation fee. After emailing Empire the sales agent called me at 10 pm and cussed me out.. Definitely would not recommend doing business with this company, and if you do make sure to read your contract.

I purchased a plan through a guy named Eric **. Seemed like a straight shooter and after reviewing the details and costs of the plan, I decided to sign up. He took the down payment and we set my card up for auto payment going forward. About a month later, I was notified that the payment did not go through. The bank had blocked the charge as potentially fraudulent, so after clearing that up with the bank, we ran the payment successfully over the phone and set it back up for auto pay.

Updated on 07/28/2023: They reached out to me and are fixing the miscommunication we had going on, Erik specifically said it was a misunderstanding and he is helping me and taking care of the situation. As of now it's all good for me. If anything negative happens towards me I'll keep you updated but as of now all is good.

Empire had a good warranty and the payment plan was very honorable. I have the gold package which covers everything except for wear and tear, brakes and oil changes. The reps are very cordial and polite. The explained the coverage to me in language I could understand. Signing up with them was easy, comfortable and honest.

I called my dealership where my car is like getting serviced, and they do accept the warranty from Empire Auto Protect. I did the purchase over the phone and I gave the rep my VIN number. I also gave the miles of my car. Once he put the VIN number in, it brought everything up. Then he told me what he had available for me for the year and the model of my car. He told me that I got a 30-day gap, and it can't be no recurring issues going on. He was very knowledgeable and he knew what he was talking about.

I found Empire Auto Protect online, put in a quote, and within an hour, a representative gave me a call and took down my VIN number, my mileage, asked me what type of coverage I was looking for, and they laid out the plan options that were available to me. I was emailed four pages of their contract. And with extended warranties that I've purchased before, there's typically 18-plus pages that outline a list of exclusionary items. But I was emailed. The contract was only four pages long. There were only 8 to 10 items on that exclusionary list. So, it was advertised to me bumper-to-bumper type of coverage with $100 deductible. Cool. And the rep said, "We're not like anybody out there. We absolutely prefer you can take the vehicle to any mechanic of your choice, whether it's a Volvo dealership, whatever. We pay 100% of the parts and labor."

The reps were very helpful and gave me what I needed and more. I liked that the plan was five years and 75,000 miles on a '15 Explorer. It's bumper to bumper coverage. Thus far, I would recommend Empire Auto Protect.

I like their price and the knowledge and responsiveness of the representative that I spoke with at Empire Auto Protect. The rep was able to address my concerns. When I file a claim, I contact them and they deal with the repair location. The claim process has also been fast and easy. Every time I called in, the phone was answered quickly. They caught the account information for my phone number before I even asked. The representatives were responsive. I was in a bind, and instead of two hours, they got it done in 20 minutes. I really appreciated it. It was definitely hands-on service in a way that I'm not used to anymore.