Empire Auto Protect Reviews

We were lied to. When we purchased a extended warranty for our car, the rep said they were part of Genesis and they are not. Just bought our car in and they would only cover $125 and we would have to pay $700! We called them and they are disrespectful and did nothing but lie!

I had a great experience with Empire Auto Protect. My A/C compressor was approved quickly and without any hassle, which was a huge relief. On top of that, they helped make sure I had a car loaner, so I wasn’t left without transportation while my vehicle was being repaired. The process was smooth, professional, and stress-free from start to finish. Thanks so much, Dan, for your excellent customer service and support — it really made a difference. I highly recommend Empire Auto Protect!

If y'all are smart, you will not use them. They won't help you at all, so please don't be dumb like I was. Stay away, they won't pay even if you did not know at the time you take out the policy that something is wrong till after, which I think is dumb. If you paying over 100 dollars a month, they should fix it no matter what.

Avoid at all costs. Just signed up. The same customer service person charged my card 3 times saying it was declined. He said he would transfer me to his customer service department and he hung up on me every time. His name is Adam. Complete Scammer. Now I have to call my bank in the morning and get this straightened out. NEVER EVER USE THIS COMPANY.

Complete scam. Happy to take my money but refused to honor my claim when my vehicle suffered catastrophic mechanical damage. On top of it all they were incredibly nasty. Avoid this organization at all costs - disgusting!!

Warning! Avoid this company at all costs! They are fraudulent!!! They created a contract and account under my name without my consent and charged my credit card without authorization 6 mos after I canceled when I realized they were fake; then refuse to refund. This has happened to me twice! Thank god the credit companies are willing to reimburse for unauthorized charges . It’s always the The same 2 guys who answer the phone & they have caller ID to screen their calls and they insist that there is no upper management to address complaints. When they are confronted they become very defensive and accusatory. The girls name on the emails is never ‘in the office’ also believed to be a part of their fake business that is scheming people out of money.

Terms sent do not match policy miles or duration promised on phone. Asked to cancel 3 days later, but they say the cancelation department is "out to lunch", and "I will have them will call you back". They never call you back, then Brad ** requests a "cover letter" explaining why you want to cancel, despite the fact you've already told them why. After sending the pointless cover letter, first Brad says it will take 24 hours to get a cancellation notice... then Travis says it will be 48 hours... Never-ending run-around. Better Business Bureau is next stop.

Wow. I thought this was a legitimate professional company, but the customer service person was terrible to me and refuse to let me cancel the service. Don’t get involved with this company even at $100 a month. It’s a waste of money.

I enrolled in this plan but changed my mind when the policy arrived. I called in and went through multiple questions before being told that they had left 3 minutes ago. I told him I had been on the phone for 13 minutes. I called back today, had to go through multiple questions again then was told the cancellation dept. Didn’t come in for another 45 minutes. Called back, same third degree, transferred over to the dept. Again, wanted to know why. Told him I had changed my mind, was told that wasn’t a reason, I said okay, put down I didn’t like the policy language. He stated, that doesn’t make sense, I said just cancel the policy, he said, "I can’t do that." I said, "Let me talk to your supervisor," was put on hold, came back and stated the supervisor is not available, call back in 20 minutes or so. I said, "I don’t want to call back just cancel the policy." He said "No, you said you wanted to talk to the supervisor."

Don't ever get a plan with Empire. They are robbing people. They are stealing people, money. They do not honor the maintenance contract and they are rude and they are ignorant. They say one thing and then have you paying for something else? And it don't cover your car. I am reporting them to the Better business bureau. Because they took my money and I can't even get my car fixed when they said that. They handle certain parts in fixing the car. And they do not give back refunds, so don't believe that either.

This company is a complete scam and is misleading and false advertisement. I reporting Empire to BBB and the attorney general for fraud and misleading false advertising. I don't know how they are still in business. It's horse shit. They steal people's money and never fix any cars. Lying company and I hope they get what they deserve

I have use this warranty twice and this is not a very good warranty. I had gotten the top of the line package which is platinum for 2018 Land Rover Sport Supercharged. The warranty will cover the issue but not fully. They will pay only $500 for the service and you have to pay the remaining balance to the mechanic. The sale person told me to look into contract booklet and I will see it will cover only up to $2000 per occurrent. If your bill going to be over thousand from the mechanic shop be prepare that this warranty will not pay a good percentage of the bill. This warranty is not worth buying!!

I had an amazing experience with Empire Auto Protect! My engine issue was approved within minutes — I couldn’t believe how fast and easy the process was. The team was professional, responsive, and made everything stress-free. It’s rare to find a company that truly stands behind their coverage like this. Highly recommend Empire Auto Protect for anyone looking for reliable and efficient protection.

Absolutely misleading company. They make false statements such as lie in their contracts about a maintenance service plan which doesn't even exist to make a sale like changing brakes out free. They talked me into it and when I called to cancel plan after realizing it wasn't in contract at all they disrespected me, treated me awful. I was sweating and felt very belittled but to give it back felt even worse and I should not have been treated this way. Stay away from this company. They will do anything to make a sale which should be a warning that they would do anything to get out of paying a claim.

I wanted to buy a plan which I ended up doing very good plan so that wasn’t the reason why I canceled. The shop where I live at does not take their plan so I called to cancel within the 30 days. It’s almost been a month since I canceled And I haven’t received my money. I called several times and it seems like I’m getting the runaround they even told me that my money would be refunded within 72 hours October 3 was when I canceled. It’s the 23rd now, it’s $59. I just want my money back Empire Auto Protection, Are you guys thieves?

A SCAM! A part of the broke businesses dilemma, it's so easy to see that they lie about facts and figures trying to nickel and dime everything while lying to gain every possible penny and that fraudulently there is no integrity with this company, the company representative also lies about being accredited with the Better Business Bureau but if you check you find out they're not accredited and then they begin to badmouth any association of a company with the Better Business Bureau. They began to downplay its importance at which point an argument ensues if the customer does not agree with their insults about they are being any benefit of BBB accreditation...

I paid policy in full in 2024. I sold my vehicle July 30, 2025. I cancelled my policy. So I am owed a refund. It was stated and noted several times during several phone calls that I cancelled and the amount of the refund. They finally requested a bill of sales August 20, 2025. I sent bill of sales August 22, 2025. So why did they make my cancellation date August 22, 2025 and chopped over $300 off of my refund? While fighting for my proper refund, the "manager" forced the partial refund, without my approval, disrespected me, and after I told him he was being recorded he top it off by violently blowing into the phone for at least a minute. He hung up after I stated that they will hear from my lawyer. DO NOT, ABSOLUTELY, DO NOT use this company.

I purchased an extended warranty from Empire on 8/27/2025 with a 30-day cancelation clause. After reviewing the agreement stating they could use aftermarket parts, remanufactured parts when my phone conversation with sales agent only O.E. part would be used on my PORSCHE I decided to use my option and cancel the agreement 9/12/2025 and was they could not credit my credit card but would issue a refund check within 7-10 days. To confirm my decision a certified letter was sent and received and received on 9/23/2025. I follow up with a phone call on 10/01/2025 and was told the check would arrive vis USPS on 10/05/2025 a Sunday, again no check. Made another call on 10/07/2025 and was told I had reached an answering service because the Empire offices are closed Tuesday and Wednesday for a Jewish Holiday and to call back Thursday. I called again this morning and was told the check was mail.

Look elsewhere for a warranty!! Terrible company; read the 5 star reviews, they all sound the same. Posted by the same person making several different accounts. BEWARE!! A decent aftermarket warranty to look into is Olive Warranty. I have personally had claims with Olive and had great experiences.

Horrible company. Talked to a manager named Richard. Argumentative. Non factual, would not answer questions. Lied, told me I had to pay back a claim before I could cancel warranty. When I bought this warranty I was lied to. Never was told it would be through a 3rd party that doesn't pay for full labor rates and only uses aftermarket parts. I was told it's up to me to source a shop that pays their rates. Don't waste your money. Horrible company to deal with. Scam.

Trying to cancel after only 3 days (I have 30 days to review & cancel) after reading the bad reviews and having difficulty reaching someone to do so. I have emailed, called & Left voice mail. I would be leery of doing business with Empire Auto Protect for such reasons. If they weren't unreachable & unresponsive to cancellations, them I wouldn't be concerned but now I am.

Stay away from this company, it’s a bunch of kids, ripping people off, God help you if you gotta get a refund from them, I wish I can post my phone call. I’ve had with them multiple times, there are a bunch of kids with attitudes.

This is not a truthful and honorable company. I purchased a plan for my Land Rover and what was discussed with the sales agent Matthew was NOT the plan he signed me up for. When I called back to discuss the issue they offered an upgraded plan for more money. I canceled the plan and requested a refund which I have yet to receive. I have been calling since July attempting to get my refund which they guarantee and they have done nothing but give me the run around. Not an honest company or employees.

Bought a policy, then cancelled it 2 weeks later because of the cost ($108/mo), I just don't have it. Anyway, I called, talked to Jacob and he was very helpful and patient listening to my reasons then proceeded to cancel my policy and gave me additional information should I choose to buy a new policy in the future.

I recently had the control arm replaced on my vehicle by Empire Auto Protect, and I couldn’t be more impressed with the service. From start to finish, the experience was seamless. The team was professional, knowledgeable, and took the time to explain the process clearly. They worked quickly and efficiently, ensuring everything was done right the first time. The level of care they put into their work and customer satisfaction is top-notch. I highly recommend Empire Auto Protect to anyone in need of auto repairs — great company, great people!

I recently had to file a claim with Empire Auto Protect for a turbocharger issue on my vehicle, and I couldn’t be more impressed with how smooth the entire process was. From start to finish, the customer service team was professional, responsive, and genuinely helpful. Filing the claim was straightforward, and I was kept informed every step of the way. The repair shop had no issues working with Empire, and my turbocharger was replaced quickly and without hassle. Best of all, the cost was completely covered under my protection plan—no unexpected surprises. It's rare these days to find a company that actually delivers on what they promise, but Empire Auto Protect did exactly that. Highly recommend them to anyone looking for reliable vehicle protection and peace of mind.

I had an amazing experience with Empire Auto Protect! My car’s A/C went out, and I was honestly expecting a long, drawn-out process. But to my surprise, they covered my A/C claim within hours! The entire process was quick, smooth, and hassle-free. It’s not often you find a company that stands behind their word like this. I’m beyond impressed and will definitely be recommending Empire Auto Protect to all my friends and family. If you're on the fence, don’t be – they really deliver on their promises!

I have a problem with my transmission, they asking a report from the dealership and after they got all the report and diagnosis problem, they just asking the dealership to tear down the transmission with my own cost first then they will send the adjuster to come to see whether is cover under the warranty. This company is complete scam, do not let them get your hard work money, "STAY AWAY FROM EMPIRE AUTO PROTECT." COMPLETE SCAM COMPANY!!!

For God's sake read the reviews on this company. Instead of going on and on and on with a review buy a warranty somewhere else, this company is all about themselves so instead of Empire Auto Protect It should be named RIP JIP & **.

**WARNING** If you are considering this company for an auto warranty, I would advise you to read ALL of the reviews as there is a common theme showing unethical and borderline fraudulent practices of Empire Auto Protect and their CEO Michael Kassin. I did not read these reviews and wish I had, don’t be me. I took my car in for service, this Dodge dealership has serviced my vehicle since new, never even missing an oil change. The dealer contacted (required 3 calls and 1 hour 20 minutes to get through) Empire Auto Protect as it was determined I needed a starter, EAP would not allow them to place a new part on the car and insisted they would only approve USED parts and that they would only pay half of the hourly labor rate.

I bought my warranty 2 years ago cash. Still have 2 years left on the policy. I never had to use it until now. The dealership put a claim in 2 weeks ago and they keep telling me a third party contractor have to go out and inspect the car and it will take 24 to 48 hours. Well it's been almost 2 weeks and no one has been out. I called several times and my so called rep told me to stop calling him. He told me the price of my repairs are really high they shouldn't cost this much, I advised him I drive a Maserati not a ford. So he began to tell me I call too much and to stop calling him.

Felicia C **, I purchased the supreme 75 $4042.00, the seller Dan ** requested mileage for my vehicle. I needed to go outside to my vehicle; Dan ** instructed me to provide an estimate. Because I provided an incorrect mileage, when my transmission went out. My claim was denied and not only am I out the $4042.00. I am also out $5800 for the new transmission.

Empire Auto Protect really came through for me! My engine had issues and they got it fixed super fast. The process was smooth, the team was helpful, and they covered the repair like they said they would. Highly recommend them if you want peace of mind with your car!

Empire Auto Protect is very good service. Everything was incredibly simple and easy to do, and Jason was really helpful in answering all of my questions. Recommended these individuals to my friends because of their commitment. Incredibly joyful.

I called for an estimate and the agent was very rude and unprofessional and retorted, "I don't even want to waste your time." That is not how anyone should behave on the phone and I will not be doing business with you.

COMPLETELY UNPROFESSIONAL and UNETHICAL! OK, there are companies that are Crappy and then there are companies that are complete Crap. Empire Auto Warranty is the latter. I purchased a policy on July 3rd 2025 and was charged $298.00. I was told I would receive a copy of the actual contract within 7 to 10 business days. I was also told if I did not like the policy I could request a full refund within the first 30 days. Side Note - Having the right to a full refund within the first 30 days isn't an Empire thing. It is the law no matter what warranty company you are dealing with. You are entitled to a FULL 100% Refund within the first 30 days.

I purchased a warranty contract with this company on July 1, 2025. Before 30 days my vehicle became no longer operable. I called to cancel the warranty due to allowing the vehicle to go back to the dealership due to excessive repairs and cost to fix. Empire warranty is not wanting to cancel the contract or refund me money. Without proof stating I no longer have the vehicle. What difference would it make to them? I’m not requesting for there assistance to have my vehicle repaired? Feel scammed and taken for $130.00. Which is why I waited before I did a review on this company. SMH!! I’m Tired of Dealing with Bad Businesses!!

STAY AWAY!!! I tried to cancel my policy less than 48 hours after purchasing and it took me nearly 4 months of calling and sending emails before they actually cancelled it. They also refused to refund my money even though they continued to charge me for several months after I cancelled. Total SCAM! Do your research and you’ll see tons of reviews complaining about this company.

The salespeople were really nice on the phone when they signed me up for my policy and took my money. However, when my transmission went out several months later, they did not pay for the towing or the rental car and denied the claim. They even had the audacity to lie during their response on a review I left. They said the car had not been driven the 1000 miles since I signed up. I had actually driven approximately 4000 miles since I signed up with them... these people have no problem lying publicly and they refuse to let you cancel your policy or refund your monthly payments. Please contact Attorney General Office, FTC and let's get a class action started on these scam artists. This is the only way to stop businesses who treat customers like this. There has been so many complaints that the billing company address shows up as fraud alert on from the bank each time they are trying to take out more money after you try to cancel your policy.

I’m someone who likes to buy my vehicles and I have had many cars covered through various companies in the past. I can’t say enough about Empire Auto. So far they have been the best of whom I have been with. Easy, simple and straight to the point when comes to claims. I have my other two vehicles that are still under manufacture warranty, when they come closer to expiring I will be getting them covered with empire as well. I can't recommend enough.