Empire Auto Protect Reviews

Empire Doesn’t protect should be the name of this fraudulent company. They claimed they signed me up for there platinum plan. When it came time how soon did I find out. Oh your vehicle wasn’t eligible for that. Mind you I was told that with 84,000 I qualified for supposedly there best offering plan. Then not only were they rude disrespectful and THREATENING. I spoke with one nice guy who helped me and said he would give me a refund. As I didn’t sign up for a comprehensive plan. Well I never was able to speak to that particular person again. They said you’re not a customer and we don’t transfer non customers. But when they were calling me continuously daily. Trying to get me to sign up it was a different story! Please shut this company down…don’t not sign up as they don’t pay out claims!

I was bambozzled by these guys who are middlemen. They sold me a plan that was 24 months. Found reasons not to pay. They were one of the only that covered high end cars so when they called to extend I did because some was better than none. 6 months in I had a claim and they denied it saying my car was ineligible for coverage. I asked how and I was covered the entire time before. He said he sold me a new policy with exclusions the other one didn’t have. I said I didn’t agree. He said, "We signed your name to the new form to push it through." I said I wanted a refund. He said no and hung up.

When I contacted the company, I was told that the warranty would fully cover the power train and other major components at 100%. However, when received the policy, it clearly states 40% up to $2,500. In addition, I was told there was a one-hundred percent refund if canceled within thirty days. I called to clarify and was told that it the forty percent was for other maintenance, contrary to the verbiage. I called another warranty company and received the proper coverage. Thus, I attempted to cancel the alleged warranty from Empire Auto Protect and was told that the cancelation department opened at 10 CST. At 10 CST, I again called and was told the Cancelation Department queue was full and I would get a callback. I waited three hours and called back when the no call was made to me.

I purchased the warranty because I had 30 days to cancel the policy. If I changed my mind a full refund would be given back. However when I call them they said changing my mind was not a good reason to cancel the policy but it had to things like I sold the car to the car was totaled. Just complete lies.

I had an excellent experience with Empire Auto Protect when it came to getting my engine repair approved. When my vehicle started having serious engine issues, I was honestly stressed about the potential cost. After filing my claim, their team walked me through the entire process clearly and professionally. The claims department was responsive, communicated directly with my repair shop, and handled the inspection quickly. Once the issue was verified, my engine repair was approved without unnecessary delays. They covered exactly what my contract stated, and there were no surprise complications.

I would never recommend these thiefs to anyone. I called a week after giving them money. They told me I didn't have a good enough reason to get my money back. This a supervisor. They need to check themselves. I'm calling BBB. I never heard such robbery in my life. DO NOT SIGN WITH EMPIRE 00000 stars.

Empire Auto warranty is a scam. I’m having difficulties getting my 99.95 back. I stopped my payment on Sunday 5.54 pm evening, and my credit card put a block to stop the payment and it went through, how can that happen. Empire changed finance companies without notifying customers they were a new company taking over payments and when I asked for their contact is customer rep told me no and hung up on me. They are stealing from me. I’m cancelling my subscription and they are still charging me for a service I cancelled. I had been a customer with Empire, had no kind of issues with them, until I told them I was cancelling my subscription, they got so upset. I called them 4 to 5 times today, and I was recording my conversation; they were so unprofessional. SANTANDER Finance is the new bank that took the payment.

Totally lied to over the phone. I received our contract, was not the terms we agreed to over the phone. I paid four months in advance over the phone, canceled days after the coverage started just to he told what I paid is not refundable. This business is a total scam, do not do business with them.

I got a Platinum coverage contract with Empire in 2025 for a pickup truck I had. After selling it I called and switched my coverage over to my Chevy van and not realizing that a new contract had to wait another 30 days to be covered. My water pump broke and I called for coverage. The gentleman who said he was the manager that spoke to me was very rude and ridiculed me. And when I told him that was horrible because nobody notified me I had to wait another 30 days he hung up. The next day I received an email telling me that my policy was canceled. The manager showed absolutely no compassion and was extremely rude. There are plenty of coverage companies out there. Please do your diligence you can find better than Empire!!!

I recently purchase a Service Contract with Empire Auto Protect. The rep was very nice & professional. However, he did NOT give me the full picture of how the contract works, and I asked lots of questions. I called my local dealership (after signing up), and they gave me the real deal. You're basically buying a discount... most likely 40% (they pay) and you pay the remaining 60%. Oh, and there's a $2,500 cap per year. If the Empire rep would have told me that upfront, or marketed that from the beginning, I may have kept the service. But it was shady from the time I made the initial down payment. I just cancelled the contract... which is not an easy one-time call (again, shady!). We'll see if they refund me as promised, or if I have to escalate the matter.

We were lied to. When we purchased a extended warranty for our car, the rep said they were part of Genesis and they are not. Just bought our car in and they would only cover $125 and we would have to pay $700! We called them and they are disrespectful and did nothing but lie!

I had a great experience with Empire Auto Protect. My A/C compressor was approved quickly and without any hassle, which was a huge relief. On top of that, they helped make sure I had a car loaner, so I wasn’t left without transportation while my vehicle was being repaired. The process was smooth, professional, and stress-free from start to finish. Thanks so much, Dan, for your excellent customer service and support — it really made a difference. I highly recommend Empire Auto Protect!

If y'all are smart, you will not use them. They won't help you at all, so please don't be dumb like I was. Stay away, they won't pay even if you did not know at the time you take out the policy that something is wrong till after, which I think is dumb. If you paying over 100 dollars a month, they should fix it no matter what.

Avoid at all costs. Just signed up. The same customer service person charged my card 3 times saying it was declined. He said he would transfer me to his customer service department and he hung up on me every time. His name is Adam. Complete Scammer. Now I have to call my bank in the morning and get this straightened out. NEVER EVER USE THIS COMPANY.

Complete scam. Happy to take my money but refused to honor my claim when my vehicle suffered catastrophic mechanical damage. On top of it all they were incredibly nasty. Avoid this organization at all costs - disgusting!!

Warning! Avoid this company at all costs! They are fraudulent!!! They created a contract and account under my name without my consent and charged my credit card without authorization 6 mos after I canceled when I realized they were fake; then refuse to refund. This has happened to me twice! Thank god the credit companies are willing to reimburse for unauthorized charges . It’s always the The same 2 guys who answer the phone & they have caller ID to screen their calls and they insist that there is no upper management to address complaints. When they are confronted they become very defensive and accusatory. The girls name on the emails is never ‘in the office’ also believed to be a part of their fake business that is scheming people out of money.

Terms sent do not match policy miles or duration promised on phone. Asked to cancel 3 days later, but they say the cancelation department is "out to lunch", and "I will have them will call you back". They never call you back, then Brad ** requests a "cover letter" explaining why you want to cancel, despite the fact you've already told them why. After sending the pointless cover letter, first Brad says it will take 24 hours to get a cancellation notice... then Travis says it will be 48 hours... Never-ending run-around. Better Business Bureau is next stop.

Wow. I thought this was a legitimate professional company, but the customer service person was terrible to me and refuse to let me cancel the service. Don’t get involved with this company even at $100 a month. It’s a waste of money.

I enrolled in this plan but changed my mind when the policy arrived. I called in and went through multiple questions before being told that they had left 3 minutes ago. I told him I had been on the phone for 13 minutes. I called back today, had to go through multiple questions again then was told the cancellation dept. Didn’t come in for another 45 minutes. Called back, same third degree, transferred over to the dept. Again, wanted to know why. Told him I had changed my mind, was told that wasn’t a reason, I said okay, put down I didn’t like the policy language. He stated, that doesn’t make sense, I said just cancel the policy, he said, "I can’t do that." I said, "Let me talk to your supervisor," was put on hold, came back and stated the supervisor is not available, call back in 20 minutes or so. I said, "I don’t want to call back just cancel the policy." He said "No, you said you wanted to talk to the supervisor."

Don't ever get a plan with Empire. They are robbing people. They are stealing people, money. They do not honor the maintenance contract and they are rude and they are ignorant. They say one thing and then have you paying for something else? And it don't cover your car. I am reporting them to the Better business bureau. Because they took my money and I can't even get my car fixed when they said that. They handle certain parts in fixing the car. And they do not give back refunds, so don't believe that either.

This company is a complete scam and is misleading and false advertisement. I reporting Empire to BBB and the attorney general for fraud and misleading false advertising. I don't know how they are still in business. It's horse shit. They steal people's money and never fix any cars. Lying company and I hope they get what they deserve

I have use this warranty twice and this is not a very good warranty. I had gotten the top of the line package which is platinum for 2018 Land Rover Sport Supercharged. The warranty will cover the issue but not fully. They will pay only $500 for the service and you have to pay the remaining balance to the mechanic. The sale person told me to look into contract booklet and I will see it will cover only up to $2000 per occurrent. If your bill going to be over thousand from the mechanic shop be prepare that this warranty will not pay a good percentage of the bill. This warranty is not worth buying!!

I had an amazing experience with Empire Auto Protect! My engine issue was approved within minutes — I couldn’t believe how fast and easy the process was. The team was professional, responsive, and made everything stress-free. It’s rare to find a company that truly stands behind their coverage like this. Highly recommend Empire Auto Protect for anyone looking for reliable and efficient protection.

Absolutely misleading company. They make false statements such as lie in their contracts about a maintenance service plan which doesn't even exist to make a sale like changing brakes out free. They talked me into it and when I called to cancel plan after realizing it wasn't in contract at all they disrespected me, treated me awful. I was sweating and felt very belittled but to give it back felt even worse and I should not have been treated this way. Stay away from this company. They will do anything to make a sale which should be a warning that they would do anything to get out of paying a claim.

I wanted to buy a plan which I ended up doing very good plan so that wasn’t the reason why I canceled. The shop where I live at does not take their plan so I called to cancel within the 30 days. It’s almost been a month since I canceled And I haven’t received my money. I called several times and it seems like I’m getting the runaround they even told me that my money would be refunded within 72 hours October 3 was when I canceled. It’s the 23rd now, it’s $59. I just want my money back Empire Auto Protection, Are you guys thieves?

A SCAM! A part of the broke businesses dilemma, it's so easy to see that they lie about facts and figures trying to nickel and dime everything while lying to gain every possible penny and that fraudulently there is no integrity with this company, the company representative also lies about being accredited with the Better Business Bureau but if you check you find out they're not accredited and then they begin to badmouth any association of a company with the Better Business Bureau. They began to downplay its importance at which point an argument ensues if the customer does not agree with their insults about they are being any benefit of BBB accreditation...

I paid policy in full in 2024. I sold my vehicle July 30, 2025. I cancelled my policy. So I am owed a refund. It was stated and noted several times during several phone calls that I cancelled and the amount of the refund. They finally requested a bill of sales August 20, 2025. I sent bill of sales August 22, 2025. So why did they make my cancellation date August 22, 2025 and chopped over $300 off of my refund? While fighting for my proper refund, the "manager" forced the partial refund, without my approval, disrespected me, and after I told him he was being recorded he top it off by violently blowing into the phone for at least a minute. He hung up after I stated that they will hear from my lawyer. DO NOT, ABSOLUTELY, DO NOT use this company.

I purchased an extended warranty from Empire on 8/27/2025 with a 30-day cancelation clause. After reviewing the agreement stating they could use aftermarket parts, remanufactured parts when my phone conversation with sales agent only O.E. part would be used on my PORSCHE I decided to use my option and cancel the agreement 9/12/2025 and was they could not credit my credit card but would issue a refund check within 7-10 days. To confirm my decision a certified letter was sent and received and received on 9/23/2025. I follow up with a phone call on 10/01/2025 and was told the check would arrive vis USPS on 10/05/2025 a Sunday, again no check. Made another call on 10/07/2025 and was told I had reached an answering service because the Empire offices are closed Tuesday and Wednesday for a Jewish Holiday and to call back Thursday. I called again this morning and was told the check was mail.

Look elsewhere for a warranty!! Terrible company; read the 5 star reviews, they all sound the same. Posted by the same person making several different accounts. BEWARE!! A decent aftermarket warranty to look into is Olive Warranty. I have personally had claims with Olive and had great experiences.

Horrible company. Talked to a manager named Richard. Argumentative. Non factual, would not answer questions. Lied, told me I had to pay back a claim before I could cancel warranty. When I bought this warranty I was lied to. Never was told it would be through a 3rd party that doesn't pay for full labor rates and only uses aftermarket parts. I was told it's up to me to source a shop that pays their rates. Don't waste your money. Horrible company to deal with. Scam.