Easy Auto Ship

But the only thing I was upset with was, I drove from New York, Queens to New Jersey to pick up my car. I had a job that day. The driver said he was gonna be in the location between 8:00 AM and 9:00. So if someone says between 8:00 and 9:00, I'll be in location 8:00. I can wait, because it's my business, my car. I can wait for the driver. But if the driver shows up at 11:15, it's not cool. I was late at work and my boss was upset with me. Except for that, everything was fine. Service was great. The guy was nice as well.

I like Easy Auto's transparency and they were like, "Okay, we just mark it up. The rest of it goes to the actual shipper." We paid the shipper in cash. So, we could see actually what they're making on it versus a quote that changes. They did give us options. If we wanted to guarantee a ship, that was where it got a little bit weird. We got delayed in our pickup date. I don't know if we had paid more to say, "Absolutely ship it," if that would have done anything. So, I don't understand how the mechanics work, but I like their transparency in the whole transaction.

As far as the delivery, it didn't take long. I was not there for the pick up. We did have a problem but at that point, we've already paid the person. The car showed up so darn dirty, you couldn't see a single thing at all on it. It came across the country. It's filthy. We walked around the car, and it all looked fine. A week later, I finally get the car to the car wash and washed it down. They had strapped the bumper down maybe so tight or somewhere maybe in the jiggling, and it completely scraped the back bumper. It also took out one of the sensors. So, that was unfortunate. At that point though, I don't think there was any recourse because we've signed off and said, "Look, the car has arrived. We've inspected it. It looks fine." Shame on us for not understanding that dirt can hide things that might be necessary to see.

Easy Auto Ship was in contact with me the whole time. They followed up. They had called and said they had hoped to get the car here on Thursday. The driver called Thursday and said, “I've got good news and bad news. I can't get there Thursday afternoon. But I'll get it there Friday morning. We're running a little bit late.” I had requested if there was any way they could do Friday morning. It would benefit me because I had something going on that night that I was going to need to leave that afternoon. He said no problem. He got here early. On the information of getting the car to me, it showed some roundabouts. He was very concerned about the big truck. I told him it was not gonna be a problem. He did it and said it was perfect.

I was super impressed with the carrier himself. I've had cars delivered to me before. The previous time, I was not happy at all with a special car that I received. With this guy, the cars on the bottom were covered. My car came in fine shape. When he removed it from the truck, he was super careful. It was a very expensive car, and I was worried sick. He did a fantastic job. I've already mentioned them to several people about booking through them.

Michael reached out, letting me know he was picking up the car. I sent him a photo of the claim ticket because it was in an airport lot. And he connected with them, got the car, reached out ahead of time, letting me know how close he was. I reached back, letting him know where I was and coordinated the pickup. He was 10 minutes early from what he told me he would deliver. I live in a hotel. So, it was easy. He just pulled right up here in the parking lot.

A buddy of mine is a car dealer here in Ohio. I passed along the company and Rachel's name, because my dealer buys off the internet all the time. The dealer even sent me a name of his guy that he uses. And Easy Auto Ship was $300 less, so I got a better price and service. And the quote was spot-on. If I have to do this again, I will use them. I'm sure I'll be able to pass along info to snowbirds who have to do it.

The rep was nice and reassuring and explained the process to me. He told me that we didn't pay until they we have a driver and they pay when the pickup is set. I talked to him a couple of times. I called him right before because I had a window of when I needed to have the car picked up. I called him before I went down to make sure I was going to be within that window. He was and it worked out very well. I gave the car on a Thursday and it was in Boston by Monday. The driver was very pleasant. He was a hard-working guy from Massachusetts and he'd driven from California and he picked up the car.

I live on very small streets and I gave him the address of a mall near me that had a bigger parking lot, which is a mile from where I live. It was the same thing when he picked up the car. He couldn't get to where we were but he met us within a mile from where I could walk back after dropping off the car. He parked it for me because I couldn't drive a stick shift and we came back and got it that evening. He offered us a ride home but I didn't need it because it was so close. I would recommend Easy Auto Ship.

The representative of the company demonstrated exceptional customer service skills. Corey ** was both professional and friendly, and took the time to answer all of my questions thoroughly. Even on his day off, the person who assisted me showed that she cared about my needs. Additionally, the company's choice of driver was highly commendable, as the driver was extremely professional. Overall, the pricing for their services was also reasonable.