Drive Direct Reviews

After they messed up selling us a car they could not get a title for they were unwilling to work with him or negotiate a deal for him with another car, and they did not prioritize him while he was at their establishment. In total the day he took the car back he was there for around 6 hours. To top it all off two days later after this dealership told us we couldn’t buy the original car and had to return it to the dealer due to titling issues the car was available again online for sale at $1000 less than when we would have been purchasing it for. My husband did call the dealership and they did confirm the car was there and for sale.

Not only is it a safety issue, it is expensive (which is why they declined it at their own shop after recognizing it needed done), it is literally flagged on their service order as recommended but says - declined. Yea wonder why, because they can be shady this way and sell you something that you'll need to put a couple grand in as soon as you drive off the lot. Driving with damaged control arms is very damaging to other parts in your vehicle, so all the more reason to get it fix now as it is creating other problems. Also, they apparently do not switch out the filters in your vehicle when they complete their oil change, seems easy enough but I'm sure $ played a part in this as well, so you will have dirty filters (cabin & engine) as you drive off the lot. Can't forget about the hole in the muffler!

I thought it sounded loud and was producing excessive smoke when driving it. But, the sales guy (Paul **) assured me it didn't have anything to do with the engine or transmission...which is fine, but that still didn't address the noise, 'O Subarus are just different'. We could not have their mechanics look at it during this time as it was Saturday and they are not in on Saturday, which is probably a good thing since they 'missed' all these items in the first place or better yet neglected them... Turns out it has a hole in it after being inspected further. I'm sure that all the sales people in there are more than comfortable driving off the lot with a hole in a car muffler they just bought or to have bad control arms that need the bushing replaced before being sold.

Sorry, I don't believe that would be acceptable to most people paying north of $10,000 for a used car, this is completely unsafe and to think they had us drive an unsafe vehicle off the lot with our kids is completely baffling. If the vehicle needed too much work to make a dollar off of it, then get rid of it! Don't sell these cars to people paying their hard earned cash for a money pit with MAJOR issues like this just to make a buck. What a horrible way to run a business! I will never recommend this awful place and wish I had gone with a more trustworthy dealership. Or I wish I had read some of these reviews prior to going over there, as it doesn't seem like I'm in the minority here.

SO, I was offered $100 from manager Rich ** to get the muffler fixed. Yay... $3,000 worth of work off the lot, sure $100 ought to appease me. Thanks for really taking care of your customer Rich! Drive Direct - you might want to take this statement down from your website 'we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs'. Instead you could put something like 'we swindle our customers to the best of our ability and cut corners as much as possible to trick you into thinking what you are buying is a quality product' - Yea that sounds much more accurate! Moral of the story, if you thinking about looking at a vehicle from Direct Direct Columbus, please save yourself some time and hassle and look elsewhere. Best of luck car shopping!