CoverageX Reviews
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About CoverageX
CoverageX provides vehicle service contracts and home warranty plans to protect against the cost of unexpected repairs. It offers four auto warranty plans: Premium, Signature, Essential and Executive. All tiers include rental vehicle coverage and 24/7 roadside assistance. CoverageX pays the mechanic directly for approved claims to avoid lengthy reimbursement periods.
- 24/7 roadside assistance with all plans
- Rental car benefits on covered auto repairs
- Direct payments to repair shops for approved claims
- No upfront pricing posted
- Plan details and availability vary by state
CoverageX Reviews
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- 4,885,617 reviews on ConsumerAffairs are verified.
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Reviewed May 14, 2025
I had a good experience very beneficial allow me to go on the BBB. I decided to go ahead and purchase the plan discrepancy is that My Car have 128,857 miles and they put 130,000. I haven't used the service yet. for nothing wrong with the car just peace of mind just in case
Thank you, Marinda, for the 5-star review! We’re so glad you had a positive experience and that everything is in place correctly now. Your trust means a lot, and we’re happy to give you peace of mind. We are here whenever you need us!
Reviewed April 2, 2025
Don't get CoverageX. It is a big pain to even get coverage and, you end up talking to many different people and to sum it all up, don't waste your time or money! There is a better co. out there...You can bet on that. Just wait till you try to get a refund...Good luck!!!
Dean, we’re sorry to hear this was your experience. We’ve corrected the issue internally and are committed to making coverage simpler for all customers. Please reach out to customerrelations@coveragex.com so our team can review your situation and make things right. Our goal is always to make the process seamless and provide only the highest level of customer service.
Updated review: July 8, 2025
** UPDATE: WOW what a difference a good customer service manager can make. Not only did Kevin rectify a previous dissatisfaction but now has me as a potential customer again. I appreciate the call and I appreciate the service. That means more to me than anything when doing business with a company. If I need to use the warranty and it gets taken care of the way I hope I will definitely raise it to five stars.
Original Review: Jan. 22, 2025
I traded in my vehicle 2 weeks after signing up. They have no record of me calling and charged me for the 1st month. Then there was going to be a cancellation fee. The person I spoke to... David who refused to give me his last name and to pass me to a supervisor or manager lied and said his direct boss was the owner of the company and refused to give me their name. He got very belligerent and tried talking over me. I am glad I do not need them. AVOID THEM AT ANY COST! They only want your money
Reviewed Jan. 11, 2025
I recently had a cooling system issue (bad thermostat). Coverage X would not cover it stating that the cooling system was not part of the contract (premier policy) costing me 668 dollars of my own money so beware. I checked with other (top shelf) companies and they all include better coverage (including the cooling system).
Hi Ricky, we’re sorry for your experience. To clarify: both our Premium and Signature policies cover cooling systems (including thermostats). Only our Essential plan excludes them, based on age or mileage. If you had Premium, this should have been covered. We’re treating this with urgency to make things right. Please send your policy number to customerrelations@coveragex.com so we can resolve this quickly.
Reviewed Oct. 18, 2024
NEVER RECOMMENDING THIS PLACE TO ANYONE!! THEY GIVE YOU FALSE INFORMATION! It is not fair how they explain things to you and it turns out to be a whole completely different thing! I will never be back at this company!
We’re sorry to hear you feel this way, Odalis. At CoverageX, we never want anyone to feel misled. Our policies are designed to be clear and transparent, but we understand how details can sometimes feel confusing. Please send your policy # to customerrelations@coveragex.com so we can urgently review your file and make this right. We’re committed to correcting any misunderstanding immediately and doing what we need to do to make this right.
Reviewed July 18, 2024
Great company! Their product is really different and really stands out from the other companies! I like that they are month to month and it's INFLATION PROOF! The agents were extremely helpful and thorough!
Thank you, Rianda! We’re thrilled to hear you’re enjoying the unique benefits of your CoverageX plan, especially the flexibility of month-to-month coverage and the protection from inflation. Our team works hard to make sure every customer feels fully supported, so we’re glad our agents delivered a helpful and thorough experience. We appreciate you taking the time to share your feedback!
Reviewed July 18, 2024
This company is amazing! The $100 deductible is all that is paid for repairs, and you get a rental car while your vehicle is being repaired! The customer service along with all the other benefits with having coverage with CoverageX is simply awesome!
Thank you so much for sharing your experience, Pamela! We’re thrilled to hear you’ve had such a smooth process with your repairs and rental coverage. Our team works hard to provide excellent customer service and benefits that bring real peace of mind, and it’s great to know that came through for you. We truly appreciate you being part of the CoverageX family!
Reviewed July 16, 2024
Reached out after a friend recommended them after I told him I was shopping around. Got a policy for my Honda Accord. I know they don’t break down as much but I rather have the peace of mind knowing I’m covered than paying out of pocket. My friend who recommended the coverage already got a claim paid so I’m not too worried.
Juan, we’re so glad to hear that a friend’s recommendation brought you our way and that you now have the peace of mind knowing your Honda Accord is protected. Nothing makes us happier than seeing our members feel secure and confident about their coverage. We appreciate you taking the time to share your experience and welcome you to the CoverageX family!
Reviewed June 17, 2024
This is a scam company. They’ve been in business 7 years but only have a history back to Oct 2023? These companies promise the moon and stars and reduce their rates to get you to sign up. They don’t pay the claims - they gather as many subscribers as they can, don’t pay and then go out of business. Don’t fall for it. This company has sample contracts on their own website that say the obligor is Palmer Admin. Google their BBB reviews… they don’t pay! Scam alert.
Hi Stacey, we want to clarify that CoverageX is not partnered with Palmer Admin and they are not our obligor. We stand firmly behind our obligation to pay valid claims and are committed to transparency with every customer. If you’ve experienced any issue with your coverage, please reach out directly to customerrelations@coveragex.com with your details so we can review and resolve it.
Reviewed June 13, 2024
This company come off like a scam. They call me from dozens of random phone numbers in a single day and when you're overly aggressive trying to sell your shtick people aren't going to want what you're selling. Word of advice.
We’re sorry to hear about this experience. CoverageX does not engage in misleading or aggressive outreach, and we want to investigate this further to ensure your concerns are addressed. Please reach out to us directly at customerrelations@coveragex.com so we can review the situation and make sure it’s resolved.
Reviewed Feb. 15, 2024
I recently purchased a policy from CoverageX. After having my vehicle covered under their policy for approximately 3 months, I experienced a break down with my alternator while I was in the middle of nowhere. And if you know anything about alternators, your vehicle completely shuts down while driving. I barely had any cell service but I gave their support department a call. They had their roadside assistance tow truck to me within 30 minutes and my tow was completely covered. They towed me to a local shop, and the shop gave their claims department a call, filed the claim and my vehicle was repaired the same day and I was only responsible for a $100 deductible.
I am truly grateful for the professionalism the CoverageX team demonstrated with my claim. They made the process as efficient as you can possibly imagine and completed the entire claim in a very timely manner. I would recommend CoverageX to anyone looking to place coverage on their vehicle. Stellar company.
Chris, thank you for sharing your detailed experience! We’re glad our roadside assistance and claims team were able to get you taken care of quickly and with professionalism. Hearing that your vehicle was repaired the same day and that you felt supported throughout the process means a lot to us. We truly value your recommendation and appreciate you choosing CoverageX for your protection on the road.
CoverageX Company Information
- Company Name:
- CoverageX
- Website:
- coveragex.com