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Chrysler Minivans Reviews

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Chrysler Minivans Reviews

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    Page 1 Reviews 0 - 40
    Customer ServiceMaintenanceStaffResolution

    Reviewed Nov. 8, 2024

    My husband and I bought a 2019 Chrysler Pacifica Touring L Plus Minivan brand new from a local Chrysler Dealership. On July 5, 2024, our Pacifica broke down and was towed to the dealership. It was determined that the issues were electrical, which we've been advised are very hard to identify the cause. The van starts cycling through every sensor warning you could imagine (160+ error codes). This causes the van to come to a halt while driving where it is no longer drivable. This happens within a minute, with no control, making this a HUGE safety issue while on the road.

    The van has been at a local Chrysler dealership (where we bought it) for 4+ months at this point. We've gotten the vehicle back 4x at this point, most recently on Thursday, October 31. It was told to us each time that the van was fixed. Within 24 hours of receiving it back each time, the van had replicated the same exact issues!! The most recent time, two different faulty harnesses were replaced. This yet again, did not fix the issue. The dealership has been working with Chrysler, direct, on trying to determine what was wrong with the van and working with Chrysler's engineers and bringing in field experts from around the state. The dealership is at a loss for how to fix the van and have exhausted all options, but advise they can't do anything further on their end outside of continuing to try and diagnose what the issue is. We've had an open case with a case manager at Chrysler as well.

    The Chrysler case manager has been the LEAST helpful. When we first called to open a case, we never received a call back for 2 weeks and were told we'd have outreach within 24 hours. When we followed up, we were told our case manager was no longer with the company and it wasn't reassigned and got lost in the shuffle.

    Most recently after our case was closed and they thought the van was fixed, I called to have the case reopened and I've called every single day outside of two (weekend) at least once, if not twice for the last 5 days and have asked to speak to my case manager. Each time I'm told the CM is unavailable and will call me back. I have not received ANY call backs in 5 days and continue to call in each day and have escalated this to the CM's supervisor and then the supervisor's manager, and STILL have NOT gotten a call back. I've been on hold for 30+ minutes each time I've called.

    Tonight, I was on hold for 2 hours and STILL never got through. Every time I get through to talk to someone, it's not my CM so they are not able to help me, which is a waste of time. The service is absolutely HORRENDOUS!! I'm getting nowhere, and nobody seems to care that we haven't had our vehicle in 4+ months, with no resolution and answers (back to square one) and are doing NOTHING to make it right with us. We bought our vehicle brand new and have no faith or trust in the Chrysler product and would NEVER recommend a Chrysler vehicle to anyone. The vehicle is dangerous and the service and backing of what they do for their customers is awful. BEWARE!!

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    Customer ServicePriceRefunds & PayoutsMaintenanceTransparency

    Reviewed April 11, 2023

    Updated on 4/12/2023: The current repair shop called a Chrysler dealership and asked if there is anything that they would do on Monday 4/10 being at 62000 miles and they said, "No all warranty has expired." I then told that repair shop to go ahead with the work. I then hear from Chrysler today 4/11 saying they will check and see what can be done. This is after my repair shop is half to 3/4 through the repair.

    The gentleman tells me that they will pay for a fraction of the repair but it had to be done at the Chrysler dealership. So basically he wanted me to have the current repair shop put it back together as it was and pay the 2500 dollars in labor cost to the repair shop and bring it to Lake Norman dealership so they will pay half. That makes absolutely no sense. Talk about leaving a customer hanging. First stating there is nothing you can do and then seeing a bad review and reaching out after that, only to insult me with an offer that would end up costing more. Folks do your homework and pay a little extra for the better vehicle. Chrysler engines and service are a nightmare!

    Original review: I bought a Dodge Grand Caravan back in 2019 and it has been nothing but problems. Transmission went out at 58000 and the engine needed a 5000 dollar repair at 62000. Do not buy from Chrysler because you will run into issues.

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      CoverageMaintenanceStaff

      Reviewed Oct. 23, 2020

      After a couple of years my hood edge was blistering with rust, was repaired under warranty, but the Chrysler Dealer said this happens all the time and the newer ones are even worse. I have only 65000 miles on the vehicle but I just had to have the oil pan gasket replaced and not covered under warranty. Now I have to replace the actuator on the passenger side sliding door and also not covered under warranty. The Tech that listened to the buzzing sound when I opened my driver side front door and the buzzing started on the passenger side sliding door, he said it's always the passenger side sliding door, quite common, also not covered under warranty. This is a Limited T&C. You would expect a better vehicle quality. What recourse do we have, Chrysler complaint listens and say they will file the complaint, which means it is filed away and forgotten. That's no help. Very dissatisfied with Chrysler.

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      Reviewed Dec. 15, 2019

      This vehicle is one heck of a vehicle, l like the feel of it as it goes down the road, smooth and quiet. The gas mileage is average, about 20 on the road and 17 in town. The stow and go is great because it does not take a lot to put seats away or pull them back out. Space, loads of space for holiday shopping, this car has a unique feature, a power point that will charge your phone while the car is off. Yep it does. Another cool feature, there is an actual three prong outlet if you need one of those. Well, that is my review on this car, it is a dandy!

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      Reliability

      Reviewed Dec. 14, 2019

      I know of 3 other people who have had the same van and the transmissions have fallen out by 120,000 miles. No way that should happen. It’s not safe and Chrysler sucks and won’t stand by their product and make it right. I’m currently trying to figure out how to fix mine with very little money as a single mama of 3. Buy a Honda. So reliable and they stand behind them.

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      Reviewed Dec. 13, 2019

      We paid cash and two trade-ins in 2011 and the best thing we ever did. Great gas mileage,. Ride like a Cadillac. Wonderful from hauling furniture to long day trips. Safe to carry three dogs to the vet, side air bags.

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      Coverage

      Reviewed Dec. 12, 2019

      Interior is roomy with stow away seats which allow for carrying of cargo. The ride is noisy from front end noise due to an poorly designed front suspension. There is a lack of power when climbing inclines due to a undersized engine. The vehicle does not handle well on snow covered roads.

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      Reviewed Dec. 6, 2019

      I have had my Van since 2016 it has held up great. I have room for going on trips and it rides great. I have back problems so it rides great, it still looks great. Its has all of the seat warmers, electric windows, still on my original tires wear well. Have a console in ceiling for my family to watch movies on trips.

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      Staff

      Reviewed Dec. 1, 2019

      Love my T&C, easy seats to put down. Electric doors and hatchback are very useful too. Seats are large and comfortable and adjust to fit tall people. No problems at all, just oil changes and normal upkeep. Would refer this to anyone. Mine is a 2016 but the Pacifica even has a built in vacuum! Would definitely buy again.

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      Ease of Use

      Reviewed Nov. 30, 2019

      I had trouble getting into MY SUV and I went back to a Chrysler van- it is so smooth comfortable and really good on gas- the visibility is super- AND it has a great heater and heated seats- the automatic lights are great, they turn on when needed- really good sound system the stow away seating is super- everyone has room- seating for 7- being a retired rugby player and referee, the van sure is comfortable on my worn out bones LOL.

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      Customer ServiceStaff

      Reviewed Aug. 8, 2019

      We have a 2016 Town and Country with 102,000k miles. We love road trips and put high mileage on our vehicles, I have maintained vehicles to greater than 200k. I drove this car on our 3rd road trip this year and it died. Stranding myself, 3 children and elderly parents 1200 miles away from home. Requires new throttle body and cylinder valve spring. To me a minivan should withstand high mileage and I believe other competitors do.

      We are second owners and purchased an extended warranty to 100k. It’s been serviced at dealership. I call Chrysler North America per suggestion. Chrysler has no compassion. Does not take into consideration that car has had recommended maintenance. Turned over 100k during road trip. Customer service states I am second owner therefore am not entitled to any good faith assistance in $1800 bill, not considering we purchased extended warranty. Representative would not allow me to speak to one up and practically hung up on me. I will never purchase a Chrysler again. I will not recommend vehicle when friends and neighbors ask about our T&C.

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      Price

      Reviewed March 14, 2019

      Last year I ordered a brand new F-150 (my first new car) and it was going to take 8 weeks to build. Three weeks in my father-in-law died and left behind a 4-year-old Town & Country with only 24k miles. Nobody wanted it so it was offered to me at one-fifth the price. I was about to pay for my new truck, and I couldn't pass it up. At first I was disappointed. I was so looking forward to my 2-tone forest green and grey F-150 4X4 club cab with the 3.5L Ecoboost engine, tow package and premium electronics system, but instead found myself driving a dorky silver minivan.

      That was 6 months ago, and since then I've fallen deeply in love with this thing. It's a rolling Swiss Army knife; it comfortably seats 6 people with a drop-down screen connected to a Blu-Ray player with theater style sound, and with a few latches all the lower seats fold neatly into the floor allowing for an enormous cargo space. It's crammed with gadgets and technology, including butt-warmers (which I've decided is the greatest invention since air conditioning). There are storage compartments literally everywhere, there are even two huge glove compartments. The engine is smooth and more powerful than my old V-8 F-150, and I sometimes have to watch how I accelerate off a red light or I spin the tires. I think my next car will be another dorky minivan.

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      Reviewed Jan. 6, 2019

      Today is Jan 4, 2019, we have a 2013 Town and Country minivan with 76,984 miles on it. On Dec 18th it stopped moving! It has one pump section that is faulty in the transmission, it fails to build pressure and the only remedy from Chrysler is a new transmission - $3200! This is a sealed transmission where you cannot check or replace any transmission fluid. Chrysler refuses to acknowledge that a transmission should not fail at only 76,984 miles. I would caution everyone to stay away from Chrysler!

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      Reviewed June 28, 2018

      I love the Chrysler Town and Country because it's the first REALLY nice handmedown I've gotten from my folks when they upgraded to a New Pacifica. I call it the scooter mom mobile. Seats quite a few and roomy too. Great gas mileage and it has only a few miles. I'd give it a sunroof, keyless start and heated and cooled seats and forever XM radio as well.

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      Ease of Use

      Reviewed June 25, 2018

      I like that the Town and Country fits my whole family inside. It has been helpful in transporting my family. I like the stow and go seating for the ease of use and the extra storage it provides. I also like the automatic doors when they work. However, there have been more repairs to do than I would like and it does not really have room or supports (latch) for the car seat installations I would like. We have had problem after problem with electrical and doors in the car. I would probably not buy another Town and Country.

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      Reviewed June 24, 2018

      I love my Chrysler Town & Country van. It gets great gas mileage and it's a very comfortable and nice to drive. I feel safe when I am behind the wheel. I also like that I can fold down the seats if I need more room. I had rented one and I decided that it would be a great idea to buy one, so I did. The displays are very easy to read and understand. I also appreciate the fact that I can dim the display and it's still readable. However, I would like to see more control over the passenger seat and I would like to have a lower lumbar support. The option to use a seat side control to fully adjust the seat would be great as well.

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      Reviewed June 23, 2018

      I wanted a minivan and this Chrysler Town and Country met all the criteria I was looking for. It is the greatest thing ever. I actually prayed about being able to buy this exact vehicle and God made a way for us to be able to purchase one. So thankful! I love the storage and room. It's the best family vehicle. My kids love that it comes with a DVD player and headphones. It's also pretty neat that it has a hard drive that we can download CDs onto. However, it has a black interior and I wish it was easier to vacuum clean.

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      Reviewed June 22, 2018

      I love my minivan (Chrysler Town and Country). All the seats fold down, the doors open with a button and the seats are heated. I will be driving minivans until I die and I don't want to give this van up. It's the best vehicle I have ever had.

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      Reviewed June 21, 2018

      We bought a Chrysler Town and Country minivan. It is very convenient, for several reasons. We can haul a lot of items and things in it, at one time. We also use the car to make money with Uber, it is very helpful, to help keep up with the bills. I like the dome lights running down the inside middle of the car. The lighting makes it easier to see simple things, without having to turn on additional lights, inside the car. Overall, I love this car and model. I have enjoyed driving and being a passenger in the car.

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      Reviewed June 19, 2018

      My experience with Chrysler Town & Country has been a good one. It is very roomy for my kids and grandkids, and that is great. Car for 3 years and do regular oil changes and tune ups. I have never had to fix anything major on my car. I also like that it has a economy gas button that makes gas last longer. I can also use my phone hands free to make a call or play myself some music. I really like that my car has a tv to keep my kids busy while I drive. I can put a movie in and not be distracted by my children. But I wish my car had heated seats. I also wish it had better gas mileage and it drives me crazy that this vehicle does not. I would go many more places if it did have better gas mileage but that is an upgrade I might be able to purchase and will have to find out.

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      Reviewed June 18, 2018

      I love the electric sliding doors and the heated seats of my Chrysler Town and Country. I also love the climate control and the silver color that we picked out. We are a fan of the roominess to travel. We love the storage for big shopping trips. It always gets us there. I am very grateful for a dependable vehicle. Plus, the charger is nice to have. But I am not excited about the early rusting on the hood and above the wheels. And the seats need to be easier to remove for transporting furniture and boxes. The CD player plays good but the speaker system needs to be improved.

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      Reliability

      Reviewed June 17, 2018

      Chrysler Town & Country is a reliable car and it has a bit of space. I love that it has removable seats. Very smooth driving also. I would recommend this vehicle. If you have never owned one you should definitely try to get one. I bought it used and it still works well. I love the sliding doors on both sides. Very good for taxi driving. My customers love riding in my vehicle. When I have to drive a different car I miss mine and that's when you know it's true love. But there is no auxiliary cord in the factory radio for music but that can be fixed with a new radio. I'm so happy to have it.

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      Price

      Reviewed June 16, 2018

      I like that my Chrysler Town & Country minivan still runs well after 12 years. There is nothing fancy about this vehicle because it was bought second-hand for a cheap price of only $4,000 and it only had 80,000 miles on it when we bought it although the CD radio is not working. It has some Rust and most people of young age do not know how to open and close the door properly because of the locks not working on the door and it being a older model. Other than that, it is still a good car to get back and forth.

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      Reviewed June 15, 2018

      The car was used when we bought it. But the Chrysler Town & Country van is roomy and the interior is designed well. I have grown to love the seat heaters, which I never thought I would use. I liked the idea of a hard drive for music, but have been unable to use it. I like the built in DVD player when it works but we've had terrible trouble with the electrical system, mainly the hard drive/dvd players. Also, the tire pressure system is also too sensitive and the warning light stays on. But the backup camera is such poor quality, we might as well not have it. A built in GPS would be better and it could have a couple more outlets for phone chargers.

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      Reviewed June 14, 2018

      The seatings of the Chrysler Town and Country is spacious and fits 6 passengers. The trunk is large and fits a lot of stuff and the seats fold into the floor which makes for easy storage. We also like the leg room for the dinner seat because we are so tall. Although we have had many small things go out, stuck as the heater, air, and engine sensor going off. The heating and cooling system need to be redesigned. The problems that we are experiencing are not just specific to our van. We read that many people are having the same issues.

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      Reviewed June 13, 2018

      We love our minivan (08 Chrysler Town and Country). We bought it used and I've only had a few small issues with it, basically normal maintenance stuff. We have taken it on several long. The lighter doors that are operated by the key fob are absolutely amazing. But the overhead storage Compartments do not stay closed. We had to tape them shut to keep the kids from banging their heads on them. And whenever it gets really cold there's a horrible squeaking sound that comes from that area. The stow and go seating, DVD player, automatic sliding doors, remote start, heated seats and tinted windows have spoiled us rotten. I would never buy another vehicle that did not have these features.

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      Ease of Use

      Reviewed June 12, 2018

      We bought the Chrysler Mini Van used, and have had many many trips in the car and have had enjoyable experiences without any car problems! The car is comfortable to use for long trips and easy to use. The car has automatic gearing, seats that move to each drivers comfort, gives good gas mileage, and has lots of room behind the front seats for almost anything you need to transport home! Although I would like to have it painted another color, as the white color it is painted now holds on to any bug that is hit, and also holds what the birds drop on the car as they fly over it to the trees on our property.

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      Reviewed June 9, 2018

      I can do anything with my Chrysler Town and Country mini-van. It was considered more of a travel friendly van with all of its loaded features and leather seats. Travel comfort for the whole family was most important. Whether it is loading the kids up for playdates or hauling large purchases home, it has the capacity. I love the cargo seats that pop in and out as you need the room. Plus, plenty of charging ports throughout. I like the DVD player, two headsets, GPS and captain chairs. But, I would like a designated smartphone holder so my phone doesn't slide in the floor from the console each time I take a turn. And automatic done light shut off after a couple hours for lights in the back that are left on. Also, remove the glossy wood panel look from interior.

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      Reviewed May 25, 2018

      Have had an 2011 Chrysler Town and Country for a little over a year and a half, and has been to the shop 4 times. With the 4th visit today. I’ve had the flex plate replaced 3 months after getting the van. And the fuel pump a few months after that. I’ve had the alternator replaced just a few months ago today (5-25-2018). And now car not starting again. Car dealer isn’t even trying to help or care much about it. This is the worst van experience I’ve ever had and I’m very disappointed. Never will I get an Chrysler T/C or have any of my family or friends buy one.

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      Verified purchase

      Reviewed May 22, 2018

      For the past few months this vehicle has been sitting on my driveway while I continue to make payment on the worst quality Automobile that I have ever owned in the past 65 years. Chrysler Motors is a disgrace to the Auto Industry.

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      Reviewed May 2, 2018

      The only problem with Chrysler Town & Country is because the seats kind of curve up on the distal side and makes it a little difficult for my husband to get in and out.

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      Reviewed April 29, 2018

      The car is a 2003 Chrysler Town & Country and has held up really well. It's only needed one thing replaced in the time we've had it (used, not new) and definitely still performs well.

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      Reviewed April 28, 2018

      Chrysler Town and Country is a good van for my needs-esp. like the fold down seats & all power doors, etc. The ride is good and gas mileage OK - I like the leather seats and instrument panel and overall looks.

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      Reviewed April 27, 2018

      Great buy fits my tall older family members, room for walkers and canes and, shopping carts when they want to go shopping. Will give my friends the go ahead to buy Town and Country 2014.

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      Reviewed April 18, 2018

      Chrysler Town & country has versatile interior that accommodates 7 passengers or cargo in stow and go. Transforms easily. Just wish I had purchased power seat adjustments for passenger seat. No maintenance issues or major repairs at 62000 miles. Annoying blind spot is dangerous but too common in minivans.

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      Reviewed April 17, 2018

      Chrysler Town and Country is a nice riding and driving van. However it does have its faults. The middle sliding doors will make cranking sounds and sometimes open and close at will. The dealers all say if can't duplicate can't fix it. Also I had the driver side armrest replaced. They did not put the same one back in it doesn't for right. I have complained many times to be told it is stock. I was also told if I want one like the over that was in it then I needed to find. I am not doing their job. This will be last Chrysler and would not recommend it buying one as their public relations sucks and they do not help you. They act like you are a bother.

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      Reviewed Nov. 9, 2017

      In just a few months this car almost kill me and my family, one wheel jump off the car while I was driving! Both of the front power windows stop working for the same failure within two months of separations. This car come with the TIPM damage from the factory and it shares the same part with the Pacifica. It makes your starter get burned. I have to change it two times!! Worst car I ever had.

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      Reliability

      Reviewed Oct. 26, 2017

      2012 Chrysler Town and Country. VIN: **. We bought this car in May 26 of 2013 with low mileage and a good warranty from CarMax Costa Mesa, CA. It has been a wonderful, reliable workhorse of a car with the exception of one warranty repair, free, and a grueling repair for my mechanic when the passenger back seat sliding Door Lock quit working. We have done all scheduled services, and had no other problems other than a fender bender and a window that tends to leak a bit in super heavy rains.

      They will have to pry this car out of my hands, as we haul cement, concrete blocks, pavers, lumber, large shop, office, and yard equipment, heavy furniture and appliances, and we have moved from California to Colorado with all of our precious items loaded with me, in THIS car. Its reliability and even temperament have my loyalty, but I think we need snow tires for this area now. The dogs would sorely miss it if anything happened to it. I'm reviewing this car for other buyers' aid and information.

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      CoveragePunctuality & Speed

      Reviewed Oct. 20, 2017

      I bought my first T&C earlier this year (used), and quickly found this to be a near-perfect vehicle for us retired folk with pets. We live in AZ, so we take trips in the hot weather, and can easily do a month long, 4,000-mile excursion with dogs, clothes, and golf clubs in this van. I upgraded to the Limited model when I found one. The only issue I had was a failed torque converter at 70k miles, which was covered 100% by the 100k warranty! I take people to and from the airport, and always get compliments. I average 25-26 mpg on the fwy., not bad for a minivan doing 75 mph! The "30-50 something crowd" may prefer an SUV for style, but economy suffers; I've owned BMW X5, GMA Acadia, Ford Edge, and Cadillac SRX models, and dollar for dollar, feature for feature, this T&C Limited beats them all. Personally, I recommend the Limited for all its extras and feature comforts.

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      Staff

      Reviewed Aug. 15, 2017

      Stow and go seats. When sitting in the seat reclined to bring it back up the seat folded as to go to stow and go position resulting in the head rest smashing into my neck and causing me severe neck injury. Has this happened to other people? My concern is if this happens to a child it could kill them.

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      Chrysler Minivans Company Information

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      Chrysler
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      www.chrysler.com