Chrysler Minivans Reviews

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About Chrysler Minivans

Chrysler has released six generations of minivans since 1984. Read more Chrysler reviews to learn about other models.


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Chrysler Minivans Reviews

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    Page 1 Reviews 0 - 10
    Customer ServiceMaintenanceStaffResolution

    Reviewed Nov. 8, 2024

    My husband and I bought a 2019 Chrysler Pacifica Touring L Plus Minivan brand new from a local Chrysler Dealership. On July 5, 2024, our Pacifica broke down and was towed to the dealership. It was determined that the issues were electrical, which we've been advised are very hard to identify the cause. The van starts cycling through every sensor warning you could imagine (160+ error codes). This causes the van to come to a halt while driving where it is no longer drivable. This happens within a minute, with no control, making this a HUGE safety issue while on the road.

    The van has been at a local Chrysler dealership (where we bought it) for 4+ months at this point. We've gotten the vehicle back 4x at this point, most recently on Thursday, October 31. It was told to us each time that the van was fixed. Within 24 hours of receiving it back each time, the van had replicated the same exact issues!! The most recent time, two different faulty harnesses were replaced. This yet again, did not fix the issue. The dealership has been working with Chrysler, direct, on trying to determine what was wrong with the van and working with Chrysler's engineers and bringing in field experts from around the state. The dealership is at a loss for how to fix the van and have exhausted all options, but advise they can't do anything further on their end outside of continuing to try and diagnose what the issue is. We've had an open case with a case manager at Chrysler as well.

    The Chrysler case manager has been the LEAST helpful. When we first called to open a case, we never received a call back for 2 weeks and were told we'd have outreach within 24 hours. When we followed up, we were told our case manager was no longer with the company and it wasn't reassigned and got lost in the shuffle.

    Most recently after our case was closed and they thought the van was fixed, I called to have the case reopened and I've called every single day outside of two (weekend) at least once, if not twice for the last 5 days and have asked to speak to my case manager. Each time I'm told the CM is unavailable and will call me back. I have not received ANY call backs in 5 days and continue to call in each day and have escalated this to the CM's supervisor and then the supervisor's manager, and STILL have NOT gotten a call back. I've been on hold for 30+ minutes each time I've called.

    Tonight, I was on hold for 2 hours and STILL never got through. Every time I get through to talk to someone, it's not my CM so they are not able to help me, which is a waste of time. The service is absolutely HORRENDOUS!! I'm getting nowhere, and nobody seems to care that we haven't had our vehicle in 4+ months, with no resolution and answers (back to square one) and are doing NOTHING to make it right with us. We bought our vehicle brand new and have no faith or trust in the Chrysler product and would NEVER recommend a Chrysler vehicle to anyone. The vehicle is dangerous and the service and backing of what they do for their customers is awful. BEWARE!!

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    Customer ServicePriceRefunds & PayoutsMaintenanceTransparency

    Reviewed April 11, 2023

    Updated on 4/12/2023: The current repair shop called a Chrysler dealership and asked if there is anything that they would do on Monday 4/10 being at 62000 miles and they said, "No all warranty has expired." I then told that repair shop to go ahead with the work. I then hear from Chrysler today 4/11 saying they will check and see what can be done. This is after my repair shop is half to 3/4 through the repair.

    The gentleman tells me that they will pay for a fraction of the repair but it had to be done at the Chrysler dealership. So basically he wanted me to have the current repair shop put it back together as it was and pay the 2500 dollars in labor cost to the repair shop and bring it to Lake Norman dealership so they will pay half. That makes absolutely no sense. Talk about leaving a customer hanging. First stating there is nothing you can do and then seeing a bad review and reaching out after that, only to insult me with an offer that would end up costing more. Folks do your homework and pay a little extra for the better vehicle. Chrysler engines and service are a nightmare!

    Original review: I bought a Dodge Grand Caravan back in 2019 and it has been nothing but problems. Transmission went out at 58000 and the engine needed a 5000 dollar repair at 62000. Do not buy from Chrysler because you will run into issues.

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      CoverageMaintenanceStaff

      Reviewed Oct. 23, 2020

      After a couple of years my hood edge was blistering with rust, was repaired under warranty, but the Chrysler Dealer said this happens all the time and the newer ones are even worse. I have only 65000 miles on the vehicle but I just had to have the oil pan gasket replaced and not covered under warranty. Now I have to replace the actuator on the passenger side sliding door and also not covered under warranty. The Tech that listened to the buzzing sound when I opened my driver side front door and the buzzing started on the passenger side sliding door, he said it's always the passenger side sliding door, quite common, also not covered under warranty. This is a Limited T&C. You would expect a better vehicle quality. What recourse do we have, Chrysler complaint listens and say they will file the complaint, which means it is filed away and forgotten. That's no help. Very dissatisfied with Chrysler.

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      Reviewed Dec. 15, 2019

      This vehicle is one heck of a vehicle, l like the feel of it as it goes down the road, smooth and quiet. The gas mileage is average, about 20 on the road and 17 in town. The stow and go is great because it does not take a lot to put seats away or pull them back out. Space, loads of space for holiday shopping, this car has a unique feature, a power point that will charge your phone while the car is off. Yep it does. Another cool feature, there is an actual three prong outlet if you need one of those. Well, that is my review on this car, it is a dandy!

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      Reliability

      Reviewed Dec. 14, 2019

      I know of 3 other people who have had the same van and the transmissions have fallen out by 120,000 miles. No way that should happen. It’s not safe and Chrysler sucks and won’t stand by their product and make it right. I’m currently trying to figure out how to fix mine with very little money as a single mama of 3. Buy a Honda. So reliable and they stand behind them.

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      Reviewed Dec. 13, 2019

      We paid cash and two trade-ins in 2011 and the best thing we ever did. Great gas mileage,. Ride like a Cadillac. Wonderful from hauling furniture to long day trips. Safe to carry three dogs to the vet, side air bags.

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      Coverage

      Reviewed Dec. 12, 2019

      Interior is roomy with stow away seats which allow for carrying of cargo. The ride is noisy from front end noise due to an poorly designed front suspension. There is a lack of power when climbing inclines due to a undersized engine. The vehicle does not handle well on snow covered roads.

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      Reviewed Dec. 6, 2019

      I have had my Van since 2016 it has held up great. I have room for going on trips and it rides great. I have back problems so it rides great, it still looks great. Its has all of the seat warmers, electric windows, still on my original tires wear well. Have a console in ceiling for my family to watch movies on trips.

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      Staff

      Reviewed Dec. 1, 2019

      Love my T&C, easy seats to put down. Electric doors and hatchback are very useful too. Seats are large and comfortable and adjust to fit tall people. No problems at all, just oil changes and normal upkeep. Would refer this to anyone. Mine is a 2016 but the Pacifica even has a built in vacuum! Would definitely buy again.

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      Ease of Use

      Reviewed Nov. 30, 2019

      I had trouble getting into MY SUV and I went back to a Chrysler van- it is so smooth comfortable and really good on gas- the visibility is super- AND it has a great heater and heated seats- the automatic lights are great, they turn on when needed- really good sound system the stow away seating is super- everyone has room- seating for 7- being a retired rugby player and referee, the van sure is comfortable on my worn out bones LOL.

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      Chrysler Minivans Company Information

      Company Name:
      Chrysler
      Website:
      www.chrysler.com