Chrysler

After making several inquiries online and by phone I went into the dealership to lease a new Pacifica. They knew who I was upon entry due to my multiple inquiries and I surely should have been flagged as a serious buyer. Chrysler.com shows a special for 229 per month. I meet with Basir and explained that I wanted that specific car under those terms. He proceeded to disappear for 25 minutes, to then tell me the lease would actually be $440 per month, and the 4400 down payment jumped to 7400. Total cost of 17,960 for 24 month lease with 10k miles per year. (748.33 mo) (How did a 229 lease on a $41k car double???) I said no thank you, that I was not interested, and having driven an hour to get there and waiting a half hour while there, I asked to use the restroom on my way out. Basir told me "NO, GO OUTSIDE." UNBELIEVABLE!, UNACCEPTABLE! INEXCUSABLE!

Leased a Chrysler 300S AWD in Sept. 2017 for 39 month/49000. The sales rep. suggested I purchase an extended warranty to cover the vehicle after the manufacturer (36 month/36000) warranty expired so I did MOPAR maximum care for $381. Mid-summer 2020 I noticed my door panels were warping and rising up. Almost like the glue holding the top edge had failed, this happened to both the front passenger and rear passenger side doors. I didn't think too much about it because the vehicle was being turned in in a few months and I'd just have it taken care of then.

I and my family decided not to buy any car in future from them and related brand. So poor after sale and customer service. Representative of Chrysler was so below my expectation, I cannot believe. My request to C level officials should revisit their attitude and to teach them empathy and when a customer call what should their voice tone and level. Not all customer is same. Customer they deal with that customer also have so much experience you may not even think.

Bought a 2013 200s in December of 2012. From the beginning every time I went in reverse it sounded as if my brakes were going to grind and fall out of the car as well as squeal. We kept bringing it in and asking if it could be fixed and we were told and it was documented that this was a problem Chrysler knew about and we're working on but had no resolve as yet. I now have the car pretty much eight years and it's still the same problem with no help.

Just after warranty is over, transmission died. We had a family trip to Montreal and there was issue with transmission. Started with whining noise and car jerked every gear shift. On the highway stuck at 80km/hr. Engine RPM hit 4-5000. I got out and called CAA. I had to tow my van from Montreal to Toronto. Now I have to pay 4000+ dollar for transmission. Chrysler says out of warranty, we don't care. Dealer, yeah don't give a damn. Never buy Chrysler again.

I put my trust into Chrysler And they have ruined my vehicle. They advised me I had an oil leak. Okay fine, I allowed to fix it $500 later. Very same day oil lights comes on with brake light and can’t drive past 20 miles. No loaner vehicle given, advisor quit responding.. Had to reach out to manager who was way more helpful and listened and provided next steps.

I have a 2012 Jeep Liberty with the Sky Slider option, it is a cross between convertible top and a Sun Roof. It will not close all the way. The dealer tells me there are NO parts available to fix this. Now mind you they put this option in the Dodge Nitro as well. This car is only 8 Years old, and now can't drive it for fears of the top coming off, being rained on and damaging the leather interior, electrical components etc. The vehicle is useless.

I leased a Jeep for my daughter. The dashboard lights were constantly on and several dealerships could not get it fixed. Finally we turned the car in at the end of the lease. When my daughter dropped of the vehicle - we leased another brand- she was told everything was OK. Weeks later we get a bill for damage which did not exist when the vehicle was dropped off. We were told we would need a certified appraiser to challenge the findings but the vehicle was long gone. I was not impressed with the quality of the vehicle and I certainly would avoid leasing from Chrysler. I feel their dealing are dishonest. Will not buy any Chrysler product ever again.

I am in the middle of having to get a new transmission on a 2016 Chrysler Town and Country. I am 9,000 miles over my warranty and just got the word today that they will offer no assistance to me. I have owned a Chrysler brand for 12 years and they will not offer assistance because I did not get my maintenance at a Chrysler dealership. Even though I have taken it ten times to be serviced in 18 months. They will not help me and not let me speak to another person that may help me. Sad to say after 12 years I never want to own another Chrysler again!

We bought a 2014 Town and Country, 2nd owner warranty ended in November. Transmission went out in January. With 59,125 miles on it. Chrysler refused to help us because it was 2 months out of warranty.

Never have I had as many issues with a vehicle as I have had with my Chrysler 200. As I sit here stranded on the side of the road I want to warn consumers. You get what you pay for. There is a reason why Chryslers are priced lower than Toyotas, Fords, etc... The savings are not worth being stranded 6 times a year. This car is 3 years old and has already had brake failures, starter failures, transmission issues, air bag sensor failures, etc. If you buy a Chrysler you just have to accept that the car will only last the length of the warranty and then it will be time to buy another car.

It is a bit on the higher priced end, but everything looks and feels like it is higher quality. Only thing I wish was that it mimicked my iPhone screen on the display like Chevy does. Otherwise it does sync with my phone well for the hands free option. Love the DVD player for the kids. Plenty of storage and can’t live without the stow and go seats.

This old workhouse is the most reliable vehicle I've ever owned. I don't know if they still make vehicles that stand the test of time, this one certainly has. Maintenance costs have been low, replacement parts have been readily available at a reasonable price, and I enjoy driving this now as much as I did when we first got it.

I leased a 2019 Jeep Cherokee. The car has failed to start 5 times now and had to be towed. Each time I get a different explanation from First Chrysler Dodge Jeep Ram dealership. After the 4th time, I submitted my paperwork for the lemon law. It was denied because they claim the car is fixed. Last week the car failed to start for the 5th time. After 6 days at First, I was told they tested the battery and it failed. They replaced the battery now. The car has been in the shop for a total of 35 days since delivery. I’ve asked to have the lease broken because I shouldn’t be paying for a brand new car that continues to break down. I’m afraid to take the car out of town and getting stranded. Chrysler is not doing much but apologizing. How does that help me? I will never buy a Chrysler product again. Beware. They do not stand behind their cars.

2005 Jeep purchased used. Almost no problems. I bought this vehicle used with 60,000 about 10 years ago. The only unusual repair if you can call it that was the radiator. It now has 135,000 and runs like a charm. The only rust is on the fenders with a little o the back. The soft top has never leaked.

Over a period of several years under warranty, Chrysler has been unable to localize and correct intermittent transmission lockups that render my 2016 Chrysler 300 platinum temporarily useless. Since they cannot repeat the problem in their shops, they contend that they have no responsibility to repair the transmission, and have blown me and my defective Chrysler 300 off.

They installed a 9-Speed FWD Automatic Transmission in the 2017 Pacifica. And it has been nothing but problems that Chrysler either refuses or can't fix. My car has been to Outten Chrysler in PA 4 times for the same transmission issues. They even claimed to have given me a new transmission. But I think this is a lie. I am going to have the vin # checked on the so called new garbage transmission. Outten Chrysler even seems like they would rather avoid me than to fix the problem. Doing some useless computer update (3 times already) that fails every time. I am not the only one. There are many complaints like mine for the same van and same issue. RIP-OFF. Stay away from Chrysler.

Jeep is garbage. Do not waste your money. The service depts at Tate and Criswell, Chrysler, and Chrysler area managers don't give a crap that you are in a dangerous vehicle that does not accelerate 100% of the time when you step on the gas or that it accelerates on it's own when you take your foot off the gas!!! Not to mention it stalls at random times. No it's not due to low oil which this jeep is known to do! It shuts off while people are driving on the highway!!!! Really??? Jeep needs to recall this vehicle!!!!

Our car has safety issues with electrical failing and the airbags and brakes are not available. The car shifted into neutral while driving and they claim the car is safe. This company does not care about customers lives. They cannot figure out the issue so I guess it must mean the car is safe.

I have had nothing but issues with my 2013 Chrysler 200 since I bought it brand new off the lot. Started having issues with the brakes within the first month. Took it to the dealer multiple times for inspection. Was always told nothing going on. Just clean them. Turns out the brake pads from the factory were defective. I also kept having issue with a tire deflating frequently. Took it in multiple times to be looked at and was told nothing is wrong. After having the tire replaced it turns out the wheel from the factory was also defective and wasn't letting the tire get a proper seal.

DO NOT BUY A JEEP. My husband and I purchased a brand new, 2018 Jeep Compass back in November of 2018. It is now October of 2019 and we haven't seen our vehicle in four months. It has been in the shop since July, awaiting a new instrument cluster. The dealership we purchased through, AutoNation Jeep Broadway here in Denver, Colorado, has contacted us about once a month to give us new ETAs on the part, but apparently they have all been made up because Chrysler has told us that there isn't a part available in the United States.

I purchased a 2006 Town and Country Limited in 2009 w/ 32,000 miles with maint. records. Today it has 145,250 miles and is as solid as the day I bought it. My only expenses is 2 batteries, 8 tires, oil changes and fluid checks every 3,000 miles, 2 tire sensors and I was told if well maintained could easily run 250,000 miles. We just moved back from Florida so at my age of 83 I should have 4 wheel drive. So we went shopping for a 4 wheel drive Town and Country and found out they don't exist. So we purchased a 2017 Subaru Outback 4 wheel with 25,000 miles and couldn't believe how roomy and road quiet they are and the 3.6 engine has a lot of snap. Just so you know if Town and Country made a 4 wheel drive van I would own it.

I have been waiting for a car part for my car for 3 weeks now. I talk to someone online on Friday from Chrysler, who told me that she couldn't find any information my car part. She told me she was going to assign my problem to case manager. Today is Wednesday and I haven't heard anything. So I called them instead, the lady on the phone just told me the same crap, "I will I assign a case manager to your problem about your part." I told her wasn't I suppose to have one already, she told me no. I ask to speak to a manager, she then tells me that the manager has to call me back in 1 business day. What kind of crap is that. The worse service ever. I will never buy another Chrysler or Fiat ever.

I would rate this a zero if I could. I have a recall on my Dodge Dart for the shift latch cable. I made an appointment to get my car fixed but will not be scheduled until next week. I was not given a rental, so I will also have to pay for a rental and I will not be reimburse. This is ridiculous.

I have been a loyal customer. I have purchased a new 2008 Ram, 2008 Durango, and 2013 Ram. I bought the Durango for the lifetime powertrain warranty and also purchased the wrap around warranty. It is currently sitting in the service center with the heads off since July when the Chrysler adjuster shows up and denied the claim, saying that the warranty was canceled because it wasn't inspected 5 years ago, which is bs because it was in the service center at the exact time it was due.

I purchased my Chrysler with less than 30,000 miles on it and began having problems with the transmission immediately. I had my car at the dealership on two occasions with the dealership reporting they fixed the issues; however each time I would get my car back with the check engine light on and my transmission still having issues. When I called the last time to bring my car in to get it checked once again I was told my warranty was expired due to the 5 yr time frame had lapsed. I was told to call the Chrysler company to see if they could assist with my issue and without asking any questions declined to help. I am feeling frustrated and in dismay how a company can just turn a blind eye to a problem that was clearly documented before my warranty expired. Any suggestions?

I was one of the people affected by the recall V54 Engine Fan needing to be replaced. My check engine light came on July 3rd, meaning I couldn't take my car into an "authorized dealer" to have it checked until July 8th. I didn't know this was a recalled part at the time, but heard unsettling engine noise in the dead heat of summer, so did not want to wait. They quoted me $700 to get the engine fan replaced. My Jeep had 33K miles on it, so I had a hunch something was off and looked online. Sure enough, it seemed I was part of the recall. So I took my car into the dealer, where it sat for days and I bummed rides, until finally they got it fixed. No check engine issue. In trying to get reimbursed the diagnostic check for the faulty part I was denied because I took it into a "non-authorized" dealer. So I guess I am just out $200 because of faulty engineering. Tsk Tsk, Chrysler Corporation. Making people pay for your mistakes is bad news.

I have a 2013 Town & Country. We bought it in 2014, used. At 90,000 miles the transmission went out on my van. I had it towed into the dealership. The dealership rebuilt the transmission under warranty. About a week later I had to bring it in more emission issues. I paid out of pocket for this. A few months later more transmission issues. Dealership asked Chrysler for a replacement of the transmission. They were denied the request and one again REBUILT the transmission. Per the dealership everything they did and every part they replaced/fixed is under warranty for 2 years. Since then I had it back into the dealership with transmission concerns. Shifting really hard, clunking or dropping into gear, etc. Most recently in April I took it in with concerns. They just kept saying “the transmission will get a feel for the driver and how they drive”.

First, this is the first and last Chrysler product I will ever own. After 72k miles of relatively trouble free driving I had a shifter bushing fail only to find out it is a recall part. Chrysler won't have the part until September (hopefully), but in the meantime they found an aftermarket part. Here's the kicker, Chrysler expects customers to pay out of pocket and file for reimbursement when the recall part comes out -- which could be never based on Chrysler's history. I was told I could rent a car, at my expense of course. So, I have to pay for a repair, and then go back again to have the manufacturer part put on at a later date. All on my own dime and time. I hate Chrysler and this car so much it gives me headache. I tried to do my part by "buying American." Never again. Chrysler can eat a big fat one.

My husband and I have been loyal customers for about 15 years. We purchased 2 Town and Country vans and leased one from Humes. My first husband (passed away) and we had purchased 2 mini vans from Humes, but a different salesman who was no longer there. I have driven nothing but Chrysler vans since the 1980's. Bob was our salesman for the last 3 we had. During all the years we (and me and my first husband) had these vans no one but Humes serviced our vehicles. That’s decades of making money off of servicing our vehicles.