Chrysler Reviews

2. The fan motor will be on the lowest setting and all of a sudden turn to high/full blast and then back to low, then high, then low for no reason. This too has been replaced and it happened again, right after being replaced. I have VIDEO of what happens and Century Dodge of Mt. Airy Refuses to fix the radio even after seeing the video. I provided them Ever single time this happens with Detailed information, dates, times, locations, weather, wind, sun or clouds and their supervisor kept asking me for the info all over again Even after I emailed it to them and their staff on multiple occasions. Both RAM and the dealerships are incompetent and have Poor Customer service and Refuse to fix items even after seeing Video Evidence of it.

3. The truck will shake back and forth when it drives and I take my foot off the gas to cruise down a hill. It jerks the truck and have witness and video to this too and RAM/Chrysler does Nothing to fix it. All I get is we can not duplicate the issue, but yet there is Video Evidence of what transpires. RAM/Chrysler recorded my phone calls without telling me which is illegal. I even advised them of the laws and they continued to do it.

RAM/CHRYSLER Corporate Customer Service Closes out complaint tickets without even looking into or addressing them. RAM and CHRYSLER Customer Service is Horrible. RAM/CHRYSLER has had U-Connect issues for at least 8 years just like the "Death Wobble" on the Jeeps and they Still can fix the issues and have Zero clue on how to fix it.

DO NOT BUY RAM or CHRYSLER. They are JUNK and their customer service is horrible. The truck has spent more time in the shop than on the road. The dealerships make excuses along with RAM Not to fix the vehicle and just play games and stalling tactics. I had to file a lawsuit on RAM/CHRYSLER and the dealership for Breach of Contract and Lemon Law issues and they still do Nothing. I have reported the issues to NHSTA and the MD OAG to make them aware of the issues with RAM and Chrysler and the lack of fixing multiple Safety issues. RAM/CHRYSLER is Junk. Their Customer service is extremely poor and they DO NOT back their product. They are more worried about collecting your money then fixing an unsafe vehicle.

This is how great Chrysler Corporation is… They told us to put it back in the shop and wait for them to fix it again… We can get a rental truck to pull our 5th wheel and they might reimburse us once our truck is fixed and then they will ship our truck to us… We finally agreed to this because we have been trying to get the truck turned in on the Lemon Law and Chrysler keeps denying everything and it goes into litigation. The case manager they gave us literally said it is easier to do that because the process can go back and forth and pretty much get nowhere. I guess just like us…. Because I don’t have the time to wait. So they sent us the reservation this morning… and oh my GOSH!!! Dealing with this again! A single cab flat bed goose neck!!!

So I call and I am like, "What do you want me to do with this!?!? I told you I had to have something to get a family of 7 cross country with a 5th wheel hook up!!" He said, "Oh yeah. I am sorry. We did not accommodate you correctly. I will submit the request. Your case manager will call you back Wednesday…." "Wednesday? Today is Monday!?!? I need to report to my new command." Yep he said, "I am sorry. Not really my issue. Yeah. I know that." I asked to speak to his boss. He told me he is not allowed to give out the number. Wow! So they make it to where we can’t even talk to a supervisor? Seriously?!?! Way to keep sticking it to the little people!

Oh yeah and the price tag of that rental 2600! That we get to pay! This is something wrong with the truck they made yet they want us to pay for the problem! Truck is still under factory warranty! If I can recommend anything stay away from Chrysler! Stay away from Dodge. They do not care about their customers… They do not care about you at all! They will screw you over before making sure they make anything right. This situation is so unbelievable to me and my husband.. Words just can’t even begin to tell you what we have gone through.

At the grocery store, I started it up using the remote and as I was walking to the truck it died. Had to have it towed AGAIN. It has been sitting at the dealership for a month. They claim it is the RF hub and waiting for the part to be delivered since 14 July. Still no RH hub and still no truck. Meantime, I am making payments on a truck that is sitting in the lot at the dealership and Ram customer service has been unresponsive. This truck is unsafe and unreliable and would not recommend anyone by a Ram truck. They seem to have a track record of electrical issues, which I wish I would have researched prior to buying. Biggest regret is switching from Tacoma to Ram.

After it being at a dealership 7 hours away from home for a week in Jacksonville, NC, I am told by the dealer that Chrysler will not honor my Powertrain warranty because the clutch is not a covered component; however, the issue that occurred with the clutch and how it occurred is exactly what both the Y03 and W12 recall said could happen. The W12 recall is still showing "incomplete in every location I've checked, including Chrysler and Mopar; however, I am being told that the simpler fix noted in the Y03 recall supersedes the W12 recall instructions - which required service techs to perform a hydraulic clutch system bleed and also perform of clutch health check procedure; whereas the Y03 skips these steps.

I spoke to someone at MOPAR who told me that all components related to the recall (i.e. the clutch) have a 2-year warranty after the recall is completed, but any other components affected by the clutch failure are not covered. How can Jeep/Chrysler know there is an ongoing clutch issue specifically with the clutch plate and not honor/cover repairs that result because of it? And, how can a wire sheath and software update guarantee the potential failure is resolved if the clutch is never inspected to make sure the clutch plate hasn't already been compromised because of excessive heat? I have already filed a complaint with NHSTA, spoken to Chrysler Corporate (without any luck), and also spoke to a supervisor from Chrysler Corporate who refused to acknowledge that this known clutch issue has and the failure of my Jeep's clutch has anything to do with a failed recall "band-aide" repair.

It's obvious that this clutch plate failure wasn't because of "normal wear and tear". Chrysler and Mopar should stand by their parts/vehicles when something catastrophic like this happens. Had the fuel line caused a fire, my Jeep could have exploded or caused a serious accident/death/injury. I guess it will take someone dying or becoming seriously injured before they consider taking this matter more seriously, and that's a shame.

Two weeks later they finally have a transmission on the way from California. It takes two weeks for it to arrive at the dealership service department in Virginia. That was two weeks ago and our Pacifica has not moved in their parking lot. Chrysler is saying that the technician doesn’t have a free lift available to get it in. I received an email today saying that the “Chrysler customer service” would check with the dealership again next week. I will NEVER purchase a Chrysler, Jeep, Dodge or Ram vehicle again. And I will not recommend them to anyone, EVER!

I towed the car to the dealership for repairs @ Larry H Miller Chrysler Dodge Fiat on Havana in Colorado. They did an ECU scan on the car and said that the HV battery under the car is bad, and wouldn't take a charge, which will need to be replaced. I doubted the notion because the battery charges for me every day and the battery was at 90% when I brought the vehicle in for service, but since the car was under warranty for the HV battery the dealership was able to complete the replacement at no charge, and the only service charge was for scanning the computer.

After changing out the HV batteries the lights were still present and they said that it was from the vehicle speed sensor and I needed to get both the rear speed sensors replaced. I doubted this notion as well because before I brought the vehicle in for service I changed out all four-speed sensors, but their explanation was aftermarket speed sensors are not good and they can fail out of the box. I decide to take the car home and change out the speed sensors myself if that was the case. I changed it before so I can do it again if it was actually bad. I didn't get but halfway home and the Red Turtle came back and the car stopped. I couldn't start the vehicle or do anything at this point but at least I was able to place the car in neutral and push it out of traffic.

I called the dealership and told them what had happened and they said I needed to get it towed back in so they can replace the speed sensors because that was probably the problem causing the vehicle to stop. I paid out of pocket and got the vehicle towed back in for service again. After they changed out the speed sensors the problem still remained no change and no fix, back to square one. The car has now been at the dealership for a month now, and still no solution.

The next option was to try and change out the ABS module to see if that was causing the issue. I agreed to the repair, and after the replacement of the ABS module the lights all went away according to the service writer, but now the car cannot be driven above 50 miles otherwise the Red Turtle comes on and the car slows to a stop. They towed the car back to the shop and did a re-scan on the ECU module again. This time it shows up as the power inverter module, which is the reason the car cannot go above 50 miles an hour. I was quoted $6000 dollars if I wanted this part replaced and for the repair.

Keep in mind I am still paying for the purchase of the vehicle and now $6000 for repair on top of that to get this vehicle running and the part replaced, I can't afford that! So I went online and did some research myself and searched if there were any recalls on the vehicle pertaining to this issue in the past. Unfortunately, there were back in 2016 the vehicle had a power inverter module recall on the vehicle which was taken care of by the previous owner and replaced.

So I decided to contact Chrysler Fiat Customer Service to see if they can help, either reduce the cost for the repair or help with anything basically so I can get the car back to use again. I was given a case #** and was assigned to a Case Manager named "Jerry". Jerry was very hard to get a hold of and not very helpful at all to start with. The tone and the attitude coming from Jerry while speaking with him was basically "this is not our problem but yours". After speaking with Jerry for a while and letting him know my frustration, he basically said did everything in his power to NOT HELP and in the end said the inverter is out of warranty and I can't help you. What???? This is how you treat customers?

After giving him every detail I could about what's going on and that this vehicle is now a paperweight since I can't drive it and still paying for it, he said he will call the Dealership where the car is being serviced and see if he can do something, and he did mention several times that most likely it'll be a waste of time because there's nothing he can do. Really!!!...again...WOW!!!! Great customer service.

Three weeks has gone by and still no word from Jerry. I tried calling several times for an update, but keep getting pushed to a voicemail. Even the Service writer "Chris **" in the service department has tried multiple times to get a hold of him or another Case Manager and nothing. I finally received an email today from Jerry, stating he would like a callback to discuss the Fiat 500e being serviced. I spoke with Jerry and basically gave me the same story as before "I talked to my manager and there's nothing we can do to help you". WOW!! I am really shocked. Way to stand behind your product!!! No reason as to why the only thing he can say was "we can't help you!"

Well, with that being said, I guess there is no more for me to say except I am no longer purchasing anything from Chrysler, Fiat or Dodge because of the poor customer service and satisfaction provided or should I say not provided. The minimal support they can give is at least knock down the price for the repair so I can afford it, but all I get is "sorry there is nothing I can do to help you!"

It has now been 2 months to the day that the car is in service. I texted Chris ** the service writer and told him the situation and he basically agreed with me on the poor customer service I was provided by Chrysler Customer Service and with Jerry. I know there are other vehicles in service at the same dealership for the same reason, and I'm sure Chrysler does not want to assist for whatever reason that isn't helping us customers. My understanding is, and with any dealership if there are several vehicles being serviced for the same exact problem doesn't that raise a Red Flag to say we need another recall or we need to get an Engineer involved to figure out the problem? He wouldn't even give Chris a reason or an explanation on why they couldn't help. I proceeded to tell Chris I will pick up the vehicle tomorrow and try somehow to get it repaired somewhere else for lesser the cost or get rid of the vehicle all together probably the ladder most likely.

Chris ** the service writer has been on top of his game the whole time...he has been keeping me updated as the vehicle is being repaired and also trying everything he can to assist with the repair of the vehicle, and definitely awesome service on his end. I just wish he didn't have to work for a company that doesn't give two cents about their customers. Again....never will I purchase another vehicle that has any affiliation with Chrysler.

- I expect that dealerships will often be shady in their pricing practices and I usually choose to simply go elsewhere, but for this miserable excuse for a person to tell a prospective customer to relieve himself outside is unbelievable!!! (I went to the front and politely asked the receptionist and went anyway. I should have listened to him and relieved myself on their car lot). In any event, not only will I never go to or recommend DeCozen, I am no longer interested in buying a Chrysler. Good job guy!

Point of fact, that evening I got a Volvo XC90 T6 through Volvo care for $825 per month. This includes 15k miles per year, includes car insurance, all maintenance, and wear and tear. Best car purchasing experience of my life! 10 minutes, online, and I didn't have to deal with a lowlife like Basir. DONT GO HERE! BUYER BEWARE. If you do, be sure to use the restroom prior.

I returned the vehicle a week early to have this addressed. A few days later my sales rep called and told me this is a cosmetic problem and is not covered under my extended warranty. I was furious! This isn't as much cosmetic as it's a defective material/design...I started looking online and guess what??? 1000's of customers are, or have had the same problem. FCA-US has been selling 3 models of vehicles with this design flaw since 2015. I called MOPAR to ask about coverage, a 'RUDE' individual at MOPAR, accused me of doing this. He said "I have friends that own the same vehicle and this hasn't happened to their cars" and he's never heard of this problem.

After getting UPSET with my sales rep. for selling me a warranty that doesn't cover the vehicle like he said, I got a call from the dealerships Service Manager. He went to the lot and inspected the vehicle and told me the leasing company won't even notice "don't worry about it". Well, they did notice and now US bank is charging me almost $800 to fix this door panel. I'm also going to report US BANK for price gouging... an issue with the other door has a chip out of a plastic trim piece (OEM part cost $73) and they say it costs $965 for a markup roughly of 864%. WOW!

My overall experience= POOR from all. NOT buying/leasing a Chrysler (or any FCA) cars again; This was my 4th and last purchase from LaFontaine Chrysler, Dodge, Jeep and RAM in Fenton, Michigan; I will never use US BANK for any of my financial needs. After doing more research I've found a Class action lawsuit filed Sept 10, 2020 against FCA-US for this, over 30 pages of people with the same problem.

Try this week with all of the pertinent information to get customer service to give me a hand. After three people and over 45 minutes of my time I was told that if the problem we're going to get fixed that I was going to pay for it out of pocket! Even though I pointed out that we had been complaining about this and had documented proof since day one of which no one helped us with. We have been loyal Chrysler buyers for well over 30 years and have purchased well over seven cars. We even have a 2015 200s and when we asked if those brakes could be put into my car we were told no. And they still think they're in the right not fixing a car that has had the same problem for eight years. Not only will we never buy a Chrysler product we will do whatever we can to dissuade others from purchasing it.

They can't duplicate my concerns in their 20-30 minute test drive so they say nothing is wrong and I am stuck with a dangerous vehicle! No codes can tell them what's wrong but that is not surprising because my electronic system is not working properly and they can't fix that either. No code was thrown but they had to rebuild a 2 week old jeep engine!!! Stay away!!!! Your life will depend on it!!!!!

My case is not unique! They know about this. Others experience the same issues and are stuck driving unsafe Jeeps!!!​ 1 year am in a scary vehicle. At 6 months I am told to trade in Jeep! Really?! That's what I get? I was on the phone with the Tate svc dept the other day when my Jeep accelerated on its own. I screamed because I almost lost control of my Jeep and that is not proof enough to believe the Jeep has a problem?! It's been in the shop a good 1 1/2 - 2 months in year for the same issues!? Come on!!!

The Chrysler area manager told me in December 2018 they will replace my car or give me my money back if they can't fix the car. Loophole!!! If they can't duplicate it, they can't fix it!!! Wth!!! He also told me he didn't want me in the Jeep in December because it was unsafe that it did not accelerate 100% of the times. I reminded him of this (Conrad **) a few months ago. He asked me if I had it recorded and now he denies it!!

I have had two sets of the active assist headrests malfunctioning. First time the one headset didn't deploy in an accident. The second time a headset deployed for absolutely no reason and injured my wife. FCA fixed the headrests and then told me since I didn't take legal action they would be more than happy to help with any issue the car had in the future. I was stupid for believing that. I have had 2 sets of faulty struts. First set from factory was defective and second set gave out within 10k miles along with the mounts. So 3 sets of struts and 2 sets of mounts within 60k miles. Car only has 63k miles total.

Had to replace the Throttle body within 30k miles because the sensor went out. Normally you could just replace the sensor at around $60 but FCA encapsulated the sensor inside the TBI so that the whole mechanism has to be replaced which cost over $500 because at the time you could only get the part through the dealer and not on the open market.

Recently, after having an issue with the recent strut replacement. I took the car back to have the dealer look over the struts because they were making noise to just double check they were defective or installed improperly. Dealer drove the car around the lot for 1 min called it good, never put the car on the lift and never did a visual or physical inspection. Then turned around and told my FCA Case Manager a whole different story. Case Manager chose to believe the liars over the customer. Issues escalated to the Head of Case Management. The guy I dealt with was very unprofessional and even did some illegal things.

1st off if a call is going to be recorded the company has to disclose it before the conversation is started. That why you always get the automated message "call will be recorded for quality assurance and training." They are required by law to do so. Well the gentleman never disclosed that the call was being recorded until the end of the conversation. Then the gentleman threatened to file a Defamation Lawsuit against me if I used his name or other employee's name in my review of my personal experience with him and FCA.

FCA's solution was to have a low level customer service employee call and apologize for what upper management did. What kind of half hazard way of dealing with such a serious situation. Told them I wanted to talk to the Gentleman's superior not an empty apology from a CS Rep. I got one call from the guys superior and that was it. Though she documented that she called 3 times. Well my phone log on my phone shows one call on 8/13 and that is it. Checked with the phone company and they had the same info I did. So the lady falsified information in my record stating she contacted multiple times. Another rep documented that I replaced my own struts instead of the dealership so they were trying to nullify the warranty on my struts.

We have reached out to Chrysler for a buy back, because obviously we don't want to have an unreliable vehicle OR deal with deceitful dealerships, but they refuse to work with us whatsoever. The most they are willing to do is help us trade our current Jeep in for a new one at their dealership, which is going to leave us with negative equity and a hit on our credit. This would obviously be a horrible resolution for us, especially because this is Jeep/Chrysler's fault. I had also purchased a brand new, 2016 Jeep a couple of years ago and the transmission went out in a year in that one. I thought it was just a fluke and that they deserved another chance, but I know differently now. Save yourself the stress and frustration of dealing with such a poorly run company. They truly don't care about their customers after their sales have been made.

The receipts say inspection on them 3 times. They say the people who worked there at that time are gone, so there is nothing they can do about it! Have talked to everyone up and down the chain. You never get the same person, and they all point somewhere else and don't know who I talked to before. I am so disappointed. The 5 year inspection is due again now. They want me to take it and get it repaired. If I do that then it will for sure be canceled. Chrysler is no longer trustworthy in my book.