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First, this is the first and last Chrysler product I will ever own. After 72k miles of relatively trouble free driving I had a shifter bushing fail only to find out it is a recall part. Chrysler won't have the part until September (hopefully), but in the meantime they found an aftermarket part. Here's the kicker, Chrysler expects customers to pay out of pocket and file for reimbursement when the recall part comes out -- which could be never based on Chrysler's history. I was told I could rent a car, at my expense of course. So, I have to pay for a repair, and then go back again to have the manufacturer part put on at a later date. All on my own dime and time. I hate Chrysler and this car so much it gives me headache. I tried to do my part by "buying American." Never again. Chrysler can eat a big fat one.
My husband and I have been loyal customers for about 15 years. We purchased 2 Town and Country vans and leased one from Humes. My first husband (passed away) and we had purchased 2 mini vans from Humes, but a different salesman who was no longer there. I have driven nothing but Chrysler vans since the 1980's. Bob was our salesman for the last 3 we had. During all the years we (and me and my first husband) had these vans no one but Humes serviced our vehicles. That’s decades of making money off of servicing our vehicles.
We kept up on oil changes as well, driving from Erie/Millcreek out to Waterford for all of it. I am highly disappointed that when we went in to inquire about trading our Town and Country Limited in for a Pacifica the only offer we received was one from Bob. My husband asked you if we get anything for customer loyalty and you stated that’s why you gave us an additional $1000 for our trade.
I asked if anything could be taken off the sticker price and was told the sticker price is now more in alignment with what the dealership pays for the vehicle. We all know this is not true. It is bad enough he didn't offer to take a dime off the sticker price, but the lie just made it worse. We weren’t born yesterday. Needless to say, we were stunned receiving this treatment after being loyal customers (combined with me and my first husband – for decades). Maybe Humes just gets complacent and takes loyal customers for granted, thinking if they’ve come here for years they will continue to do so. Unfortunately, I will never recommend Humes, nor Bob to anyone. I really liked my Chrysler vans, but not enough to be treated like this. We walked out of Humes and never looked back. We only received one phone call back from Humes after we left. We weren’t home and he never called back. They didn’t show they wanted our business.
Another Chrysler dealer in Ohio knocked off $5,000 in incentives and price right off the bat before our trade on the same Pacifica we inquired about. We also negotiated a price for a CPO Honda Pilot Elite (even more expensive than the Pacifica), 2018 with 3,000 miles on it and got it for less than what Bob’s first offer to us was. They even gave us $1000 more on a trade then we were offered at Humes and it wasn’t even their vehicle. It was an unbelievable deal. Honda in Erie will be the ones getting our business and recommendation from now on. They were very friendly, made it known they wanted your business and clearly showed they were more than willing to work out a deal so we could all be happy. The owner is the most personable, friendly, businessman I have ever met. He is constantly walking around seeing if he can help anyone in any way.
Since buying the Pilot I have taken my brother there to buy his first Honda. He also was very satisfied with the deal he received (after being a loyal Toyota customer for decades) and said he will be going back to Honda. He said he was never treated that way by Toyota either. The only reason I would give Humes one star is because of the service dept. The guys we dealt with in service were always very friendly, knowledgeable, nice to deal with and the service was good. If we had been treated better by sales after all these years we would have kept coming back. Loyal customers deserve something.
Hands down, Honda will be my recommendation to everyone I know and I will make it my mission to help and/or go there with everyone I know that needs a vehicle, so they don’t learn the hard way, or get taken for granted. Humes salesman’s unwillingness to work with us taught me to do so much more research on negotiating a deal that I will never be taken advantage of by any car salesman ever again. So, thank you for that.
Had a problem with my Jeep that had about 35,000 miles of using a quart of oil every two thousand miles. The dealership told me that that was normal operation and said that was Chrysler's claim. I called Chrysler customer care center and they said they would have to call the dealership. They did so and the dealership told them it was operating normal. Customer care got back to me staying what the dealership said and that they could not help me. How's that for warranty service. NOT. John **
I have owned Chrysler/Dodge minivans since 1984. My daughter grew up in a minivan so when I recommended the Pacifica for her growing family, they bought a new 2017. It has been in the shop over 20 times with multiple warranty issues (i.e. cannot fill with gas, radio problems, door problems, engine suddenly shutting off, emissions, numerous check engine lights that they couldn’t find). Horrible situation...one time they had car for 13 days. Another time check engine light came on as we were leaving dealership. Switching child seats is not easy or fun, get it together Chrysler.
Roadside Assistance agreed to send flatbed to carry Fiat 124 to dealer, 42 miles away. Time estimated was 55 minutes, but took over two hours. Wrong tow truck arrived. Driver insisted on lifting rear wheels and pulling front on the ground, which could damage frontend, bumper, etc. The Tow was declined and other arrangements were made. While at my residence, the tow truck leaked substantial amount of Hydraulic Fluid, but driver lied, stating it was only water. Fiat has not agreed to clean it up. I'm having to do it myself. Caveat Emptor!
My husband and I (young newly married couple... just starting out) leased a 2016 Jeep Compass, we returned the vehicle in February. We called Chrysler previous to the return of the vehicle to get the amount for full term. They told us on 3 separate occasions the same amount. We paid that amount and miraculously when we returned the vehicle we still owed 2 payments?
This is the tip of the incompetence level of this company. This story gets worse. We receive the final bill and get charged an additional $600 for glass damage that didn’t exist. By the end we’re almost down $2000 and yesterday received another bill for a vehicle we don’t even own? NEVER do business with the company EVER. We got the runaround from every person we talked to and hit a wall every time we tried to find a solution. This company’s motto should be “Not for the working class- when things get tough we’ll kick you while you’re down.”
We are stationed in Hawaii and after retiring we are using our retirement orders to move back to the mainland. We leased a Dodge Journey for 2 years. When we discussed the move to the mainland the sales people stated it would not be a problem to return the car. We have tried the last two months to speak with someone to discuss the lease, but have been unsuccessful. When contacting Chrysler we get the run around because we are no longer active duty. They want us to ship the car to Florida, pay 3000 dollars to ship the car to turn in the lease there in less than 9 months. When we called the dealership we are told nobody that we spoke to works at the dealership anymore and Hawaii is a CONUS location, which is incorrect. We are just looking for a solution...
We purchased 2015 Chrysler 200 in 2017. The car currently has only apprx 40,000. Like new. We are having issues where the car keeps cutting off while driving & the air bag light is on with issues. There are recalls for both of these very dangerous issues. I was told my car is NOT a part of the recalls. Bull. I don’t care. What came up in Chrysler’s computer, these are recall issues & me being without the car for over 2 weeks now is unacceptable. I would not recommend this vehicle of brand to anyone. I should not have to pay for an issue that has recalls but someway my vehicle missed. I am VERY upset & disappointed.
Called up support for my 2014 Dodge Dart Aero. Fourth time it's needed repairs since July 2018. Perfect maintenance, less than 40k miles, bought brand new. Bumper to bumper was expired, only had powertrain. Still having issues similar to something I felt in October of 2018 that they were supposed to have fixed. I paid for that out of pocket because again, powertrain only.
The wait time for just a diagnosis was almost two weeks minimum, which is time I cannot just leave my car at the dealer. Yes, the dealer is independently owned and operated and subject to their own guidelines, doesn't change the fact that it's Chrysler's product. I got a diagnosis at an independent shop within minutes. Without even telling them about the previous repair, the spark plugs, they informed me those were already bad, among a valve leak that also should have been caught at the dealer, as he could tell based on build up it had been there for some time.
With that information, I called Dodge support and gave them the information I had. I asked if there was any way I could use the independent shop, as I needed to go out of town soon and could not afford to let it sit at a dealer for almost two weeks (or more even) and I was told to take it to the independent place for repairs, then to call back and open a case for reimbursement with the itemized receipt of what was worked on. I was extremely up front that this was not the dealer, and what my warranty situation was. They informed me this was ok.
I called today to inform Chrysler the repair was done and I was ready to open the case only to be told I had not done the right thing and that they couldn't help me. Even after apologizing to me for them giving me bad information, I'm out over $700 because of bad instructions. I have records of the call from yesterday morning that they claim to not have records of, as they claim the associate I spoke to did not have any logs or notes written down. They would not check any logs whatsoever to even confirm that I called, or try to pull up a recording of the call itself. I've got transcripts that show this. Will never, ever buy from Chrysler again. Every single step of the way they have been nothing but trouble, from the vehicle to the company.
My 2012 Chrysler 200 caught on fire and Chrysler won't take responsibility for the vehicle that randomly caught on fire. I will never buy Chrysler and highly recommend consumers to not purchase their brand (Dodge, Chrysler, Jeep). They've all had issues with vehicles catching fire. I suffered 2nd degree burns and my house could have been burnt down as well, but all Chrysler could say was they are so sorry about the incident. How about taking fault for a faulty vehicle.
Our 2016 Chrysler 200 was giving problems. We made an appointment and was told to bring it in on Thursday. When we brought it in we were told the car would be looked at later in the day and be ready by Friday. When we picked up the car it was doing the same thing. We made another appointment with the service department and was told to bring the car back again on Thursday.
When I called on Friday a rep told me that the car has not been looked at even though they had the car one full day. Then while on the phone with her my fiancé got a call saying the car needed a tune up and it was $950. Which was funny because the lady still on the phone said the car wasn’t looked at. No receipt stating what they fixed the first time and couldn’t get a receipt until I paid $200 for a diagnostic fee. You're better off buying the parts which are way cheaper and taking it to your local mechanic to fix. These guys are rude and unprofessional. Especially the service manager.
I bought a brand new 2019 Ram 1500 in October of 2018 and in December of 2018 my truck was involved in a serious accident. I was originally told it would be a month to fix however Ram cannot provide parts for the truck. They say it's on back order and no end in sight to when the part will be in maybe April. Ram is now saying it's not their fault because they do not make the part. It is a third party. At this point I am being told, "Oh well wait". I use my truck for business and I feel have been very patient in waiting for help or an out of the box resolution. No one will help and as a consumer feel helpless!
Recently my 2013 Ram came out of gear while in park causing damage to the vehicle. I later found out this was from a recall. I contacted Chrysler who stated it sounded like it was due to recall T79. They stated not to fix the vehicle until Chrysler could inspect it. I voiced my concerns about waiting to fix the recall since it was the only means of transportation and they still advised not to fix it and the dealership went along with Chrysler both refusing to fix the vehicle until they could investigate. It was just under a month when they finally checked the truck. The investigator spent 4 hours with the truck and said, "Do not fix the recall until you hear from Chrysler."
When I called Chrysler they stated my case was being handled by special investigations. I asked who was assigned to my case and they gave a first name only claiming they have no contact information for the department. After several days and phone calls to customer service I finally got an email address for Chrysler investigations group. I sent the email only to receive a sarcastic reply from a nameless employee the email was signed Special Investigations FCA US LLC. After all that time and them putting us at risk of another accident by refusing to fix the recall they stated they do not feel it’s due to the recall based on the report. I requested a copy of the report and they replied it is proprietary and confidential and they refuse to provide me a copy however are closing the case based on it.
I have no way to get past customer service since they claim they don't know the name of their supervisor. This leaves me having to pay the damage for their negligence. Chrysler was fined in 2015 for the way they handle recalls but clearly did not learn anything from it. I also own a Jeep Patriot - unfortunately also a Chrysler product. Recently when I shut it off and removed the key from the ignition the vehicle continued to run once I got it to shut off. The radio came on by itself while the vehicle was off. Later the alarm went off on its own and the vehicle was making a ticking noise all while the vehicles power was off. I took it to the dealership who changed the ignition switch stating there was a recall on the ignition switch for another model but not mine even though they are the same ignition switch. Chrysler is a company you want to do your homework on before you purchase any products from them.
Chrysler is refusing to fix my vehicle that is well within warranty. They say it requires a new $19k engine that they won't cover even though it has only 10,000 miles on it and is less than 2 years old and they have record of two oil changes at 4k and 8k miles. They do not believe that I changed the oil within the 6 month duration recommended in the owners manual. I had it changed at the dealer every 4000 miles so they have record of that, but I changed it twice on my own to meet the 6 month requirement. I buy oil and filters for my airplane, boat and cars in bulk and so I don't have receipts of those supplies on the same date that I actually change the oil. Chrysler therefore says they won't honor the warranty because they don't honor my word. Typical Chrysler, not my first bad experience with them.
I filed a complaint through Chrysler customer service about a week ago. I have also given complaints in writing to the dealership this week. They continue to refuse to fix my 2016 Dodge Challenger. It is in their shop taken apart and not drivable. If I ask them to put it back together so I can drive it away (unfixed) then they will charge me thousands just to do that and for the loaner car they gave me which will be $40/day x 23 days now. They've had my car since 11/06/18. So they've spent 26 days taking pictures and getting my maintenance records and today flat out told me they won't cover it and I have to pay to put in a new engine. They said the engine costs $19k alone.
I find out after getting my credit pulled that Chrysler is reporting me 30 days late. I get a manager on the line who looks over the account and agrees to fix it but I have to dispute it. My husband and I dispute and we receive mail that it has been removed. My husband's 30 day never was removed and was told to give it time to update. The next month we then find that he now has 2 30 day late payments but I don’t. Once again, we’re going to send it to our Audit department and blah blah.
I wait a week and was told, "Yes we made a mistake. Dispute it and we’ll fix it." We dispute again and yes the remarks change on my husband's credit to current and the late remark I had removed magically reappears BUT we’re current. I CALL AGAIN “No man you were late.” Really? Then tells me I’m late for different months than what’s reporting on my credit report. In a nutshell I have 1 late payment and my husband has 2 but we have the same account. Makes sense right. Chrysler has dropped my credit score 80 points and refuse to fix their mistakes.
Hi, just want to give everyone a heads up on the all new Chrysler 300c 2017 was the model I recently made purchase. The vehicle is very stylish providing great rooming and excellent comfort and effortless performance as well. I must admit I'm a very big fan of the Chrysler 300. This is my 3rd one of the 300, I previously own 2006 Chrysler 300c and 2013 Chrysler 300c. Pricewise with what the car offers you just can't beat it, as I use to think. Just yesterday while commuting home from work my sunroof just exploded with shattering glass everywhere.
Luckily I was wearing a ball cap that kept me from having glass/glass fragments from getting into my eyes and I was able to remain in control of my vehicle. I must admit it was a very scary event but I'm perfectly fine but let's look at it from a different perspective. What if I didn't have on that ball cap and glass gotten into my eyes, without any questioning I would of wreck into other vehicles either killing myself or someone else, or what if I was heading home from a family outing, my whole family could of easily been at risk or glass getting into my child's eyes... For anyone reading this review wanting to know more my email is available.
I also have pictures for anyone wanting to see the cause of such happening. I feel very let down after seeking help with none offered from the dealership nor Chrysler themselves. Most definitely with this being my 3rd one. Not knowing what to do I began researching trying to find out how could this possibly happen and I came across not just this being a issue that already been known about but there's a class action suit in place as well... Hope I was very informative to all readers.
I would give a 0 star rating if possible. FCA has terrible customer service, a terrible product (2013 Dodge Dart Limited and JEEP Cherokee) and impossible to get a customer service representative or manager on the phone when you call. FCA's protocol is not to give a email address, extension number of the manager or the last name of managers and you have to wait for up to 48 hours for a callback. Nothing gets rectified to the customer's satisfaction. DO NOT RECOMMEND any Fiat Chrysler products.
Absolutely loved the car. I like the style and it rides comfortably. The color is good, and it had enough trunk space for when we travel. The backseat was large enough that our dogs can fit as well. It was affordable, and it rides well for long distance travel. It also had very low mileage for the age, and was in mint condition. But I wish the windows were tinted, and I wish there was a built-in CD changer. I do wish the Hemi engine was standard on all the Chrysler's, and I do wish we had a sunroof or a moonroof.
I like the Chrysler model and my vehicle is a 2010. The main feature which led me to choose this vehicle was the stow and go rear seats. Sometimes I would need to move some things that required additional space. Other times I would require the 7 seats which were quite comfortable, and never heard any complaints about comfort. The features I would include though would be the rear camera for backing up, and the ability to connect the cell phone to the vehicle radio. Those features have been added to later model vehicles. I do not think the computer, or as some call it the brain box was optimized in the earlier years. I also have experienced some problems with the computer, having multiple errors which seem to reoccur. Other than that, just normal maintenance which I have performed regularly or as needed. And my overall experience has been quite good.
I have had a lot of issues with my Chrysler 200. It was in the shop a lot. It had things go wrong that shouldn't go wrong. If it wasn't a lease or had a warranty it would of cost me a lot of money. I also didn't like that there wasn't a CD player in it and I didn't like when my battery in my remote died. I was stuck at the store w/ a car that wouldn't start. It needs work and updates. I would also like a sunroof. Even so, it had a lot of features and Bluetooth too. I like how it had a handless options like talking on the phone without holding my phone and that I didn't have to unlock the car with a key.
It has been a good vehicle. I'm able to sit all of my kids it. It gets great gas mileage and it rides very smoothly. The car has not had any engine or mechanical issues. Has great storage capabilities for family vacations too. We have a big family and we needed a vehicle that was roomy enough inside to accommodate all of us comfortably. I really love this van! I enjoy the automatic door opener. I like the fact that the doors open at the push of a button. But it would be beneficial if there was a mini TV inside for the kids to watch. Also, the speakers are not very good in the car.
I bought it because it was a great deal but in the end I felt screwed. I actually wish I had never bought it especially being it was used. I would have not chosen a convertible. I would not have chosen a Chrysler or at least not a Sebring. It had a few problems especially electrical and not an all electrical system for my Windows doors or convertible top. But I liked the fact that it was a convertible. It had a CD player. It was all automatic and it looked pretty sporty to me but in the end it wasn't at all what I expected with all the problems I ended up having.
I bought a Chrysler Town and Country touring van. It's been a little over a year ago. I love it drives as good as a car would. In fact, I prefer driving it over our little car. So much more comfortable than other vehicles I have owned. But I absolutely hate the clock in the dash. I know it should not matter that it not digital and actually has hands on it instead and yes in case you're wondering I can tell time on a real clock with hands unlike some others these days. My reason is it hard to read from the back and at certain angles. It's so hard to get used to for some reason. The other thing is the temperature and stuff is on the dashboard like it better on the ceiling between the front seats much better.
But my experience has been wonderful. And would not trade for anything else. It has many features. It is a 2010. And it was used when I bought it. Previously I owned a 2001 and loved it also but my new one has some options that I don't think I could live without now that I have them. Number 1 being to power doors with the touch of a button open. So helpful with the small ones I have in my care. One of them is disabled 2 year old, lots of therapy appointment. Space is a must and there's plenty of it. I also have a newborn, a lot of the time so hands are full most of the time when get load into the van that's why touch of a button remote opening is so important to me. Also, the Stow n Go seating so easy to use and gives you space when needed unexpected without having to remove a seat completely.
We were looking for a reasonably priced family car. We decided on an American brand. The Chrysler 200 looked like a great deal. It's a 2011. It was nice with its heated seats and heated mirrors. I also like the way it looks. However, it is the worst car I've ever paid so much money for. It is a hunk of junk. The heat stopped working, have had to replace wiring for windshield wipers and needs the air conditioning charged every month. It's super expensive to fix anything, too many blind spots and trunk is small as well.
My Chrysler has lots of room and sunroof is very nice. Heat and air controls front and back. Radio in front and back as well which is perfect for my family. We can listen to our different music at the same time in this car. Most of all it's a great car for family vacation or a massive shopping trip with my daughter. Has big backseat and a huge area in the back. Loads of fun and also great for girls night out with my friends or my sister. Love that it's nice and built tough enough for my family. Love everything about the car.
Bought extra warranty for my Chrysler Aspen which helped but I have had things go bad that are not maintenance related like sensors and things with the computer in the car and car doesn't have over 100k miles yet. But have been happy with its performance on the road and in winter and rain. I like that the inside features leather looking seats and heated seats. Everything is auto. Dvd player for small kids, separate heat and air controls, 3rd row seat, moonroof, good stereo, good tires, large engine, and 4WD. Also good for 2 growing tall and muscular teenage boys. However, I wish they had real leather seats, updated radio system including GPS and motion detectors if you go out of your lane, better place to plug in phones and iPads and make place to put hands-free phone.
The overall quality is low. Handles and parts break off easily. Interior still has a plastic smell. Parts look plastic, even chrome parts. The seats are still nice though. But it is not made as well as other cars I've owned. It is a manual which I didn't want but compromised for price. It shifts hard and runs bumpy. Larger trunk was good though.
My car caught fire due to a recall on the electrical system ignition. It caused the car to stall leading to the fire. Chrysler denies any responsibility although it is all over the internet. I could have been killed and I notice people complaining about a similar issue not realizing the risk. Something needs to be done.
The 1992 Chrysler New Yorker Salon is best car I've ever owned, and it only cost me $900. Insurance is cheap at $600 per year, and I get 30 mpg in town, 35 mpg on the highway. Back seat is like a curved living room couch, very comfortable.
Vehicle (Chrysler 300) purchased 04/2013. Since the purchase of the vehicle I have had number of electrical and other issues with vehicle. Had a number of oil changes done @ Hoover Automotive, but on 108/12/17 found out that they neglected to add power steering fluid to the car. The Uconnect system had to be replaced on 10/29/2016. A number of fuses had to be replaced when car was initially purchased. Then on 07/22/2017 I had the fuel neck hose replaced. Gas was pouring out of the car at the gas station. Also at that time they found a Bad Humidity sensor that I replaced. Lastly on 03/02/2018 Representative noticed that engine light was on. Had to replace P0520 oil sender unit. Chrysler is aware of all of the repairs and refuses to reimburse for the most the issues. Last conversation was today with Patricia then Chris **.
We loved this 2013 Chrysler 200 until the transmission failed in 2018, when the car was less than 5 years old. When looked up information we found that Chrysler has had lots of people with this exact same problem. We felt there should be some sort of recall or other compensation, but did not receive anything. The transmission seized and there was no indication from the onboard computer until it was too late. The car needed a total transmission replacement for $2500. Will not buy another Chrysler.
2016 Chrysler 200S model purchased new with 24 miles on 3-11-16. I just rolled 50,000 miles. All miles were pleasure miles. I average 28-32 MPG with mostly hwy (2) lane driving in the Mark Twain National Fores (Ozarks). Still have original tires. It handles like a dream and it’s loaded with extras.
I was a past owner of LeBaron & (changed to) Sebring (both convertibles), this time decided to go with a Sedan in that class which is now Chrysler 200. Really enjoying this car.
I've had this Chrysler car about 10 yrs. & it is still a dependable car. I am handicapped & had a lift installed for my scooter. I am able to go about anywhere I desire. The front seat moves all kind of ways to make sure the driver is comfortable. I'm thankful for this car and have no complaints.
I bought a used Chrysler Aspen after a boy texting and driving ran a red light and T boned and totaled my Tahoe. I love the look of the Aspen both inside and out! It drives like a dream! It is a 2008 model I bought 4 years ago with 50,000 miles on it. It now has 81,000 miles on it. I have just changed oil on it, no repairs! My HUGE regret is that it is no longer in production!!!
The dealership prices for everything from oil changes to tires to tops is outrageous. But I've never had problems with this car, Crossfire LTD convert 2007. Bought it from dealer with less than 5k miles. Very dependable with Mercedes-Benz engine and parts. It now has 76k miles, is my primary car, I get regular oil changes, change tires more than on any other sports car I've ever had!! Follow regular changing suggestions. Got new top this year as rear window popped out while driving. And have had 1 accident which damaged front end, and am #105 on waiting list for front grill!! Otherwise, one of best cars I've ever had!
I reside 45 minutes from the Fiat warranty repair site. I had a clip go out on a trunk cover, which Waynesville Fiat ordered for me to be able to have the clip installed at the Marion NC Chrysler location (which is 20 minutes from me). No one ever called me when the part came in at Marion NC Chrysler, and when I went there to have the clip installed they refused to install it as it's a warranty part, and since they were charged for the part by Waynesville Fiat ordering it for me, they could not give me the part to take to Waynesville NC Fiat either, nor would they give it to me for free, nor did they offer to mail it to Waynesville Fiat for me so I could have the warranty work done on the next oil change. The Marion NC office parts guy was kind and calm, but the service adviser was short with me and said I could call Waynesville Fiat myself.
The dealership was closed when the Marion office was open so I could not call them that day. I contacted Fiat consumer service various times and nothing has been done about the issue, other than callers from Fiat have called me twice (two separate people two separate times) and left voicemails with no return telephone # provided so I could not return the calls back to the individuals myself. I have dates of my activities and theirs if needed. I have also told them that I have a front windshield that appears odd around the mirror area, to which no one has said a word about trying to assist me with this either. Today, 1-3-2018 I called for my third attempt to speak with Fiat (at 1-888-242-6342) and immediately when I started talking, I was hung up on. I then called back and spoke with another customer service rep who listened, but here is the help or lack of help I received again today:
She stated that she sees there is an existing case open on my complaint and gave me the case # as: #**. She said there is a Jolie listed who is working on this case, but she could not locate how to contact her. Then said she that there is a Jason who called me and his telephone # is: 1-800-9009. I asked her what the missing #'s were and she said, "I don't know as he works up north and I work in Florida." I replied with, "So we know Jason has worked on my case, but don't know how to reach him? For real? You don't know how to reach him either?" She said "All I see is that he works in the Chatham location." I said "So we don't know where Chatham is at? In Georgia? Or any other specific state?" She said "No. I'm sorry, but I don't know more." Then she followed with, "Wait… I see a Kenneth in Chatham that has worked on this case as well. His # is: 1-888-242-6342, and I think this # is his extension: **."
She then asked if there is anything else she could do for me and I was shocked as she was expecting me to try to call back again instead of her contacting him for me with me on the line already. I then attempted to call the # which I learned was the same # I had contacted her on, and there I found there was no way of plugging in this extension she provided me. I started this original contact on 12-02-2017 and to this day I still don't have any resolution nor a way to get this resolved via Fiat customer service. I will be documenting all my e-mails and call info in a Word document so that when I finally hear from someone I can provide more details that this to whomever wants to see how disrespectful this company is to its customers after a sale. If my VIN is needed I will gladly provide it once I am contacted.
I would like to see this company who is owned by also an American company "Chrysler" act like they know what good customer service is all about. So far everyone has dropped the ball. Also today I was reading two different articles online about automobile customer service and it appears Fiat and Jeep are at the bottom and Chrysler is nearly at the bottom too... Am I surprised? No, not at all. I need resolution to this clip to my truck that someone needs to order for me under my warranty for installation, and also this window looked into, and as much as I hate to say it I believe that this will require more on my effort than it will require of them and I think that that is terribly disrespectfully of a paying customer.
I am hoping you all can assist me in getting someone to be responsible for resolving all my issues including the fact that I have worked harder at this resolution than Fiat/Chrysler has combined. In closing, other than the customer service, I have loved my car and hate the fact that I would have wanted to purchase another Fiat, but with all the disrespect and non-caring attitudes and ways of this company it would be foolish of me to buy another car from them. I am hoping this review will help others to know what they are getting into, and hopefully someone at ConsumerAffairs will assist me in getting these issues resolved with Fiat once and for all.
Bought a 2015 Jeep from Londonderry Chrysler in Edmonton, AB. I hung up the one set of keys and they were rarely used. Starting using the new set, as the other set went into hiding in my house. I started using the new set in May of 2017. About July of 2017, I started noticing there was issues with the vehicle starting. It would hesitate, start, and then shut down all within about 15 seconds. One night, it wouldnt start. I made an appointment with the dealership in Stony plain as it was about 15 km away, whereas Londonderry was about 60km away. I left the jeep, and both sets of keys, and they determined that they had to be flashed and they couldnt duplicate the problem.
I showed up there after work, and there was no charge. Went out to the jeep, and the same problem occurred. I went back in, and the shop foreman came out and determined it was the key. But they would have to test it. I left the key there, and they were to test it. I called them a month later, and they hadn't done anything, called FCA and all I got was a waste of 45 minutes, and was told because it was outside of warranty, and because I didn't contact them, (even though the dealer never contacted me), there was nothing they could do. There was nothing on the file, that they were told to test the key. I also question the validity of the workmanship, that they couldn't duplicate the problem. Just very disgusted with the level of service, concern, and that my time is not of any importance to these people. I will not ever purchase another Chrysler or its affiliates product again.
We got a brand new Cherokee Sport 2017 on Aug.10th, 2017. Within 24 hours we noticed the driver's doors was not locking. Went to dealership and now one month later after 8th time going back and forth and replacing new parts on a New CAR, the dealership/mechanics fixed one problem and another appeared. Today we were to pick it up again. ALL fixed they said and it is now back to square one with the same problem that the door wont lock.
Sent a complaint letter to Chrysler, that this car is clearly faulty. But they will not refund or do anything. No customer service whatsoever! We paid in full for the car to the dealership. We had to leave the car at the mechanic on August 30th. Today is September 11th and we still dont have our car! We purchased a brand new car and we had it hardly at home. Is this normal that Chrysler does not take responsibility for their faulty cars and basically sold us a lemon and now we have no car, no compensation for our stress, time from our work and family going back and forth?
The customer service lady at Chrysler said that "your car is now fixed". How horrible that even sounds. That a brand new Chrysler car we had less than a day is now fixed? Chrysler is telling us to go to the dealership, dealership is telling us to go to Chrysler and discuss a refund. They are just passing the buck and us consumers are paying for it! What kind of dishonest business is this to scam families of their hard earn money and now we still dont have our new car we purchased for a peace of mind and a safety of our family!
We have owned Chrylser Town and Country's since the early 80’s. They have been very reliable vehicles. Have had no major issues with any of them. We purchased four of them brand new. But also followed the maintenance guidelines. They are comfortable, quiet, and roomy. Has the most room inside of any of the mini vans. When the seats are removed or stashed, you can fit a 4' x 8' sheet of plywood in the back. Average gas mileage 22-24 mpg. Love these vehicles.
I purchased a 2011 Ram 1500 with a 5.7 Hemi engine new. I have had no problems with this vehicle until 2 weeks ago. The engine light came on and there was some engine noise. I took the vehicle to a local mechanic and then to the dealership. The engine has a problem with powered valves that come apart and ruins the engine. The dealership stated that this happens in a small percentage of these engines and I would need a new engine at a cost of $8,200! This engine had 125,000 miles on it and is no longer under warranty.
Town and Country - I had to replace transmission at 85,000 miles but the warranty on the motor and transmission would not cover it so I was left having to put it in on my own money.
I purchased a 2014 RAM 5500 Diesel 4x4 Dump Truck new in April of 2015. On May 30, 2017 the alternator started on fire and caused $6,000 in damages. Chrysler FCA refused to help me as the warranty was 36,000 miles and my truck had just over 37,000 miles. I believe that since Chrysler recalled hundreds of thousands of Denso International Alternators in their vehicles due to a fire safety hazard that mine should be recalled too since it STARTED ON FIRE due to no fault of my own. They had a Mr. ** from their special investigator unit write a letter saying the warranty was up. That was it. Then he called when we complained and he was rude and belligerent. Even attacking the fact that this same vehicle was in a service station with problems within a couple of months of purchase previously. He was sarcastic and he lied, when caught in a lie he'd react by mocking and when asked for clarification he said he didn't have to repeat anything.
I have written to Sergio.Marchionne@chrysler.com, the CEO of Chrysler for help with no response. Was finally given a Mayone ** who said she would help but did nothing and then went on vacation. This vehicle is my main source of revenue for my sole proprietorship business and this is my busy season. The truck is still in the service center and still not repaired. I want Chrysler to pay for the damages. My insurance company said that since the alternator was defective and Chrysler should have known with all the previous recalls that it was defective that they won't cover it.
Car has been an absolute nightmare. For the last 2 years this vehicle has had some type of problem with it, the suspension being by far the worst. Ever since buying the vehicle 3 years ago, it's probably spend very close to 6 months where it can't be driven. The suspension problems are so bad. Even after replacing multiple parts of the suspension, within 2 weeks of fixing them some other piece goes out. It's a never ending flow of problems. When I spoke to Jeep though they refuse to admit anything is wrong with the vehicles, even with many people reporting the same problems. I will never even come close to even just dreaming about owning any Chrysler relayed vehicle again.
I've seen cars 10 years older that are far more reliable than this one. I very strongly would encourage anyone reading this never to touch one of these cars. Unfortunately the problems are very widespread with their vehicles and they pick up far more complaints than other car companies with similar vehicles. Please, beware because they truly do not care how poor quality their vehicles are as long as they are being sold.
Well hey here is another one for you all. I got my PT around 6 mo ago for a wedding gift. Hey they could have kept that one. Man this car have put me through so much in just the last couple (mo). I have put a new water pump, radiator, thermostat and more. And guess what. The heat still don't work and it's 12/31/2016. So yes. It's cold out and just yesterday the thing stop starting up for what I don't know. So I go get a new battery and spark plug for it yesterday and that still didn't work. So I couldn't make it to work. So now I don't have a job. Wow. THANKS Chrysler. What a happy new year. Oh and I forgot say that because of the PT I was late for my wedding cause of this car.
I really feel like Chrysler owe me. This car has put me through so much hell I don't even want another car and I know other people that have a PT and going through the same. So I know they know that this car needs to be recalled. We don't have money like they do and this car has put me so far in the hold. I don't know what to even say and then like everyone has been saying it's not like they make the car to where it can be work on easy. So now I'm out of a car, out of money and out of a job all because of a PT CRUISER. Well to my new found family you all have a good new year and let's go to foreign cars (LOL). Be safe everyone.
I have a 2006 Dodge 2500 Ram. I was driving to the store when I smelled smoke coming from under my seat and the cab filled up with smoke. I pulled over and got my two grandkids out of the truck and flagged someone down a man throw water on it and got the fire out. Chrysler sent out a recall person to check it out and I received a letter stating their investigation concluded it wasn't their fault. I tried to call and find out how they came up with the reason an original part would catch on fire but got no call back from them. I am not happy that this is how they conduct their business. Very scary. Me and my grandkids could have burned up in my truck.
I purchased a new 2016 Jeep Grand Cherokee 4x4 Limited 75th Anniversary Edition with only 37 miles September 30, 2016. It was manufactured in July 2016. A few weeks ago while driving under normal dry smooth pavement conditions, the warning beep came on and then "Service Electronic Stability Control" light appeared on the instrument panel. I thought maybe it was just a bad connection so I made an appointment to have it looked at. The ESP module was replaced and I picked it up. The light came back on again. The technician found a loose connection and fixed it. Long story short. After the third time returning it for the same reason I went to pick it up again today. I drove it less than five miles from the dealership and it happened again. This will be the 4th and last time I will return the vehicle. It's currently at the dealership and there it will stay. I don't want it back. I don't trust its stability and it's a serious safety issue.
Under certain inclement conditions, the Jeep's stability could lose control causing it to overturn or crash. Under my state’s "Lemon Law" it meets all of the requirements. I will be requesting a refund for my purchase. I'm so upset and heartbroken over it. We had to cancel a trip to the for fear of our safety in this unreliable vehicle and of course the fact it was in shop when we planned to leave town. Not to mention, the inconvenience of driving to the dealership four times with a 60 mile radius round trips.
The service manager and dealership have been amazing and have tried everything possible to remedy the situation to no avail. It's just not going to be repaired at this point. I will update once I know what direction this situation takes. I was warned by several friends and family not to purchase any Chrysler product, especially a Jeep based on its reputation after being purchased by Fiat. I did it anyway and I have no one to blame but myself. BUYER PLEASE BEWARE!!! If you purchase a FCA product you may regret it... I don't have the service receipts in front of me to upload but I've uploaded pictures.
From the very first day we drove it off the dealer's lot, then back seconds later all we did was make a U turn back to the dealer with a transmission problem. The vehicle was in "D" for Drive however the transmission was like still stuck in 1st gear. Dealer said "sorry you will have to make appointment." We said "what?" Since then 5 recalls over 100 TSB's and numerous other problems. And to top it all off all these defects still exist. You may be asking why live with a lemon. Well we did everything by the book, even contacted lemon attorneys, and all said same thing. Chrysler is the worse to deal with.
We purchased a new 2010 Chrysler Town and country Touring plus v6 and traded in 2 vehicles because it was the economically thing to do and we would be saving money, well that also backfired thousands of hours and hundreds of dollars of my own time fixing a lemon. Thank God I went to school to be a ASE technician however I was not able to finish still I at least had the knowledge that one day it would help me and it did. From transmission gear shifting problems to head gaskets and intake gaskets to oil consumption to electrical problems. Also I will mention a very bad design where the exhaust pipe is so close to the cooling system fittings they rupture many design flaws simply put a LEMON. Just for those saying well I would have never dealt with that. We had no choice at the time in a chapter 13 so the rules are very strict. You cannot have any debt. I hope I helped you not choose Chrysler.
This is my second one. I have 145,000 miles on it and have only done regular maintenance. Kept this one and just purchased a second one in April. Driving back and forth to Fl., NY, Johnson City TN several times a year, I have to depend on my car. I always use synthetic oil and am faithful about oil changes. I had to replace the tires naturally, had a break job, and occasionally added freon to the AC. I kept the older car for local driving now. In April I purchased a 2015 300S Touring Model from CarMax with 3200 miles. Love it except it has no CD player. Really stupid idea on Chrysler's part not to install them in 2015 cars. Otherwise I love everything about it. All the bells and whistles.
I have a Town and Country van. I like the that the seats fold into car. It has been very reliable, starts every time I turn the key. I have hauled wood, moved homes.
I purchased a 2016 Jeep Wrangler in April 2016. I have had nothing but problems. I noticed rusting on the frame. I took it into the dealership and Jeep refused to pay for warranty work since it wasn't on the actual body. The carpet is pulling away from center console, leaking water. I would never recommend buying a Jeep/ Chrysler. Poor customer service.
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