Chevy Cruze

Then I could not put the car in reverse or neutral or anything. Since that night in the cold during the holidays in northern Michigan having a dead battery. The car has never been the same. It’s been one catastrophic failure after another. The heater and all the temperature sensors in the engine, the trunk latch button, The BCM. The list is simply too long to mention here. The car has received thousands of dollars in repairs and requires another $3000 worth of repairs.

Now understand, our dealer offers free lifetime oil changes and tires rotations which we always followed through on. I am an old school mechanic and when I see simple things go wrong I address it and I do the maintenance. Tire replacement, brakes, air filters, etc. When the end of the 3 year lease was coming to an end, we decided to buy the car, and we did! Ever since the replacement of the water pump and the other parts, the car never seemed to really drive like it did when we first took possession of it. Some time the electronics screen on the dash would go black and then come right back on, so I never gave it much thought. But then the shock of our life, two years to the month, the car overheats again and shuts down. I look for water leaking and I see none, it was just like the first time, no evidence as to where the water was leaking from the engine.

So the next day I fill the over flow tank and bleed the air out of the system and made sure the system was full of water, and I return to the dealer the next morning figuring that because this was exactly the same problem I had two years earlier, that this was a condition that Chevrolet would take care of at no cost to me, well I was wrong. The car is 4 years old, I now have 72,000 miles on the car and they tell me that there are no warranties, there are no recalls for this car regardless to the fact that the engine overheating was a major problem with this car for many years. So they told me they could run an "analysis" that would cost me $97.00 for them to tell me exactly what was wrong with the car. So I said okay! I had to leave my car and take a shuttle ride back to my home.

That afternoon they contacted me and said that they completed the review and they also changed my oil and rotated my tires while they had it there. So they sent their shuttle to pick me up. I get there and they provide me with the report and told me that the same parts failed again on the car. But this time there is no warranty to cover the repairs. They give me an estimate of $872.00 to make the repairs. I am retired living on social security, I don't have that kind of money to make a repair of a fairly new car with an obvious engine design flaw! So, I drove it back to my house. I ordered all the parts myself, water pump, thermostat housing assembly, water outlet assembly and replaced all of them. Added new coolant and bled the system of all the air, system was full, and I took it for a test run and everything ran well, for that short trip.

The next morning my wife and I got into the car to take her to an appointment, and about 5 miles down the road the car totally overheats again. I get out, lift the hood, still there is no apparent leakage anywhere. I contact the Chevrolet dealership and talk to the service department and a service advisor. I told them that as a result of their review of the problem my car was displaying and what you recommended to me, I had gone ahead and performed those repairs myself. And the car still overheated. I advised them that somehow their analysis of the problem didn't reflect everything that was obviously wrong with the engine. Water was leaking from the car but where? Their service advisor informed me that it may be leaking into the engine. So I had pulled the oil dipstick and checked it and it did not reflect any evidence that water had gotten in the engine. The new oil the dealership put in the car was still as clear as it was when it was put in.

He advised me that if this has happened to this car twice that I may have a warped head on the engine. But I asked him wouldn't I be showing a milky brown oil if that were the case and he confirmed that it would be very evident, which it wasn't. So, the next morning I was getting ready to take to a Chevrolet dealership that was closer to me than where I had bought it and as I drove down the road about 4 miles, the car immediately overheats and shuts down my car in the middle of traffic. A couple of people helped push my car off the street into a parking lot and and from there it was picked up by a tow truck and taken back to my place where the car sits today!

A 4 year old car, 72,000 miles and the engine is blown. After the same problems occurs twice on this engine! Still making payments on a car that does not work. Chevrolet knew this car has had this same problem occur on many of the Chevy Cruze models and made no effort to recall these cars. It is a poorly designed engine. My lawn mower is 8 years old and still runs like a top. Now I am out to seek compensation for a poorly designed vehicle engine that should never have died with 72,000 miles.

It is now as I write this today July 19th 2019 at Hubler Chevrolet on US 31 South Indianapolis Indiana 46227. They are now charging me 325 dollars for a u valve replacement and when I chatted with Chevy on their website they are giving me the runaround about a refund. They said it was originally the PCV valve which was an issue for Chevy Cruzes that had to do with the turbo or something which when I mentioned should be fixed for free being my warranty and even Chevy's terrible engineering they changed it and said u valve.

I don't know if their calls to me are recorded but you can listen for yourselves Chevy. My facts are solid like you wanted. The rep at Stoops Buick GMC in Plainfield is named Jason. He is the only one named Jason in the shop there. Call 'em. Do your research now. Side note that negative battery cable issue my car had it it was at GM's fault not mine. They charged me 55 dollars to replace a factory default. Freaking Pathetic.

It was not there before I got to the store. Ok so soon as I put my car in Reverse my car engine started to TREMBLE like wtf this is happening! All over again! I put the car in drive. The car didn’t want to go. As I pressed down on the gas it didn’t accelerate as it should. I made it home with the grace of GOD. I was afraid not going to deny it. When I arrive home I turn off the car right then BOOM. The key is stuck to ignition, it didn’t want to come out, At this point my head is hurting. I call OnStar. They really gave me hope. Kathy I think that was her name was so nice to me. I recommend to always have OnStar. They really are there when you need them the most! They call assistant, had to get the car towed at my home. I don’t know what else to say... I don’t think I’ll ever get in a Chevrolet vehicle again. I hope everyone gets home safe at the end of the day! Be careful guys. We’ll see what tomorrow brings...

My windows in the back barely go down, they make a god awful bucking noise going up and down. The radio and steering controls work less than half of the time. The car locks and unlocks it self even when I don’t have my keys on me. Trunk randomly opens without any button pushed. The shifter knob came off one day as I shifted the car. The foam in the seat broke away so I’ve had to try and fix that cause metal driving into you back isn’t comfortable at all. The car right outside of the warranty started jumping at stoplights when idling. Now the car can’t climb hills without being extremely hesitant and choking.

The service StabiliTrak message came on the other day, water pump just let go causing the car to get so hot the radiator fan sounds like the commercial dryers. Purge valve went, spark plugs were just replaced, the catalytic converter needs to now be replaced. It’s never ending. I could go on and on about how much I hate this car, but if you’ve read this far you’d understand. Stay away, this car is cheaply made, and makes me never want to buy a Chevy product again.