Chevy Cruze

Chevy Cruze Reviews

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About Chevy Cruze

The Chevy Cruze is a compact car that has been manufactured since 2008. Read more Chevrolet reviews to learn about other models.


Chevy Cruze Reviews

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    How do I know I can trust these reviews about Chevy Cruze?
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    Page 1 Reviews 0 - 10
    Customer ServiceCoveragePricePunctuality & Speed

    Reviewed April 28, 2024

    My traction stabilizer light came on in my 2019 Chevy Cruze that had 49,801 miles on it. I took to my local service center that I have dealt with the 4 years since I have been in Florida, and has been very honest with me when I had a vehicle issue. He suggested to me that that was an emissions issue and I should take it to a Chevy service center because that should be covered under emissions warranty 80,000 miles/8 years.

    Chevy service center called me and said it was not covered and that it would cost $2770.51. Not only did they say that the PCV valve needed replacing (which I found online for $75 for least expensive up to $218 for top of line), they charged me $950.00 for the cover as well as another $823.83 for the rest of the parts needed, gaskets, tubing, valve, seal kit, new bolts (don't know what was wrong with the old ones), coolant and orifice. Fuel induction flush, another $334.02, fuel injector service another $236.90, replace fuel injectors another $199.70, miscellaneous shop supplies another $47.94.

    With all that being said 62 days later and 2200 miles the same thing starts happening. Take it back and not only did they say it wasn't anything they did, but my oxygen sensor was causing the problem and that would be another $650.00. Why was that not detected the first time it was in for service when they put it on the diagnostic machine. I did not have them do the oxygen sensor.

    I filed a claim with Chevy to try and recover my monies, after a few days they responded that it was not emissions issue and that it came under bumper to bumper warranty and of course that had expired. Everyone that I have talked to, my service center that does my work on the vehicle as well as the salesman that I bought the vehicle from all said that was an emissions issue and should be covered.

    Why would this happen with a vehicle that is less than 5 years old and less than 50,000 miles. I will never buy another Chevy product, and strongly encourage anyone and everyone to do the same. What ever happen to companies standing behind their product. Not existent with Chevy. Buyer beware!! Not only that issue with my car, my daughter has a 2019 Chevy Equinox with less than 70,000 miles on it and the transmission went. She is a traveling nurse who needs her car every day, called Chevy service center in North Carolina and they said it would take 2 weeks before they could even look at it, and a new transmission would cost between $7000.00 to $8000.00.

    At this point the car needed repair, and with my experience with Chevy with my vehicle it also would probably not cover it. No work no pay. Took it to a transmission company and got it fixed in three days. 2 vehicles less than 5 years old, no warranty coverage on either one (supposedly). Her car $4900.00, my car $2700.00, put out $7600.00 to repair both vehicles in the same week to Chevy. Corporate America that does not stand behind their products!!! Zero stars would be appropriate. The worse experience I have ever had!!

    Reviewed April 4, 2023

    Purchased 2017 Cruze Hatchback with turbo loaded for $24,000. Ran ok for about 4 years but the last 2 years it was in the GM certified shop 20+ times. It had the engine replaced and then the turbo replaced then not even 6k miles after the engine was replaced number 1 and 2 injectors needed replaced. I just sold it to a dealer. It didn't even have 59k miles on it. With the CARFAX being so bad I could only get $11,000. They told me if It had a clean carfax they would have gave me $16,000. I contacted Better Business Bureau and GM won't do anything. I asked for half of what the bad carfax created $2,000. They won't even do that. Never again will I buy a GM product. STEER CLEAR OF GM. They are not into actually keeping customers.

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      Punctuality & Speed

      Reviewed May 2, 2022

      May of 2021, I put my car in the shop for repairs (it was in there for 10 months). It is now a whole year later & I am having the same exact issues that I paid for to be repaired & have been suggested to get another car.

      Customer Service

      Reviewed Nov. 19, 2021

      If you or anyone you care about owns a Chevy Cruz SELL IT! TRADE IT!! Or drive it into a lake immediately. Out of all the different vehicles I’ve owned this is by far the biggest POS ever built. As an American I am ashamed that’s such a low quality vehicle would ever be assembled on US soil. With that said, the battery died when I was with my family at a rest area During Thanksgiving holiday when it was snowing in about 20° out. The trunk would not open so I cannot get to the jumper cables. I had to call roadside service.

      Then I could not put the car in reverse or neutral or anything. Since that night in the cold during the holidays in northern Michigan having a dead battery. The car has never been the same. It’s been one catastrophic failure after another. The heater and all the temperature sensors in the engine, the trunk latch button, The BCM. The list is simply too long to mention here. The car has received thousands of dollars in repairs and requires another $3000 worth of repairs.

      Verified purchase
      CoveragePricePunctuality & SpeedStaff

      Reviewed Oct. 27, 2020

      I am retired and my wife is disabled and we needed an economical car for all our appointments that seemed to be inevitably increasing in our older years. We were talked into the Chevy Cruze by a fast talking salesperson and we pursued to acquire one. We first leased the 2016 Chevy Cruze Limited because it was the only way we could acquire a vehicle at the time. Seemed like a fine car, two years after we had it, the engine severely overheated on us. I took it back to the dealer, the water pump, the thermostat housing and water outlet assembly all had to be replaced. It seemed odd that such a simple part failed so quickly. Fortunately the drive train warranty (To 60,000 miles) covered the repairs.

      Now understand, our dealer offers free lifetime oil changes and tires rotations which we always followed through on. I am an old school mechanic and when I see simple things go wrong I address it and I do the maintenance. Tire replacement, brakes, air filters, etc. When the end of the 3 year lease was coming to an end, we decided to buy the car, and we did! Ever since the replacement of the water pump and the other parts, the car never seemed to really drive like it did when we first took possession of it. Some time the electronics screen on the dash would go black and then come right back on, so I never gave it much thought. But then the shock of our life, two years to the month, the car overheats again and shuts down. I look for water leaking and I see none, it was just like the first time, no evidence as to where the water was leaking from the engine.

      So the next day I fill the over flow tank and bleed the air out of the system and made sure the system was full of water, and I return to the dealer the next morning figuring that because this was exactly the same problem I had two years earlier, that this was a condition that Chevrolet would take care of at no cost to me, well I was wrong. The car is 4 years old, I now have 72,000 miles on the car and they tell me that there are no warranties, there are no recalls for this car regardless to the fact that the engine overheating was a major problem with this car for many years. So they told me they could run an "analysis" that would cost me $97.00 for them to tell me exactly what was wrong with the car. So I said okay! I had to leave my car and take a shuttle ride back to my home.

      That afternoon they contacted me and said that they completed the review and they also changed my oil and rotated my tires while they had it there. So they sent their shuttle to pick me up. I get there and they provide me with the report and told me that the same parts failed again on the car. But this time there is no warranty to cover the repairs. They give me an estimate of $872.00 to make the repairs. I am retired living on social security, I don't have that kind of money to make a repair of a fairly new car with an obvious engine design flaw! So, I drove it back to my house. I ordered all the parts myself, water pump, thermostat housing assembly, water outlet assembly and replaced all of them. Added new coolant and bled the system of all the air, system was full, and I took it for a test run and everything ran well, for that short trip.

      The next morning my wife and I got into the car to take her to an appointment, and about 5 miles down the road the car totally overheats again. I get out, lift the hood, still there is no apparent leakage anywhere. I contact the Chevrolet dealership and talk to the service department and a service advisor. I told them that as a result of their review of the problem my car was displaying and what you recommended to me, I had gone ahead and performed those repairs myself. And the car still overheated. I advised them that somehow their analysis of the problem didn't reflect everything that was obviously wrong with the engine. Water was leaking from the car but where? Their service advisor informed me that it may be leaking into the engine. So I had pulled the oil dipstick and checked it and it did not reflect any evidence that water had gotten in the engine. The new oil the dealership put in the car was still as clear as it was when it was put in.

      He advised me that if this has happened to this car twice that I may have a warped head on the engine. But I asked him wouldn't I be showing a milky brown oil if that were the case and he confirmed that it would be very evident, which it wasn't. So, the next morning I was getting ready to take to a Chevrolet dealership that was closer to me than where I had bought it and as I drove down the road about 4 miles, the car immediately overheats and shuts down my car in the middle of traffic. A couple of people helped push my car off the street into a parking lot and and from there it was picked up by a tow truck and taken back to my place where the car sits today!

      A 4 year old car, 72,000 miles and the engine is blown. After the same problems occurs twice on this engine! Still making payments on a car that does not work. Chevrolet knew this car has had this same problem occur on many of the Chevy Cruze models and made no effort to recall these cars. It is a poorly designed engine. My lawn mower is 8 years old and still runs like a top. Now I am out to seek compensation for a poorly designed vehicle engine that should never have died with 72,000 miles.

      Reviewed March 4, 2020

      I bought a 2014 LTZ a three years ago. Was great for the first couple years but now is a total piece of junk. So disappointed as I really love the Cruze but will likely never again buy a Chevy. This car has serious coolant and oil problems. So much so that my turbo is toast. Have had it in the shop several times for both of these issues. Turbo needs to be replaced. Car has 140k on it and has been maintained as it should. Time to get rid of it before it leaves me hanging again and buy another Jeep.

      Price

      Reviewed Jan. 14, 2020

      RUN!!!! This car is riddled with problems. I have a 2014 Cruze that is virtually unusable now. I know a lot of people that bought it due to affordability and every person I know had extreme mechanical issues. This car will run well for a year maybe even a couple but when the problems start coming in they are severe, expensive and nonstop. Don't go near these cars.

      Reviewed Oct. 28, 2019

      My GFs 2017 1.4T Cruze has gone through two engines now. First time the block had a hole in it and it was leaking oil. For all I know it was because the piston blew up and wrecked the block. Service Stabiltrak, service traction control, and reduced engine power were codes that it threw the first time. The second time there's no oil leak but the scanner is throwing multiple random misfire and is running rough then dying just like the first engine. It's loaned and the first engine had 36,000 miles on it when it died but the second engine didn't even have 2,000 miles on it. We're now in the market for a 2019 Honda Civic with standard trans. Don't ever get a Chevy Cruze and as far as I'm concerned, a GM product either.

      Reviewed Aug. 22, 2019

      I had owned a Honda Civic before this, amazing car but it had been abused horribly by a prior job. When I had the chance to buy a US made car with great mileage I jumped at it. I regret this decision every day. At 80,000 my oil gasket failed, flooded my spark plugs with oil and turned my car into a 1 cylinder lawn mower. At 110,000 I experienced violent idling that would shut the engine off, then white smoke or blue smoke would billow out the back with a smell that made me sick. Mechanics insisted nothing was wrong for months. At 120,000 it began to become almost undrivable and would stall and then shoot to 30 mph in 1 second. After much arguing, Chevy finally looked at it. I had a cracked piston, a cracked turbocharger, and was leaking oil and coolant into the combustion chambers via the turbo.

      Customer ServicePricePunctuality & SpeedStaff

      Reviewed July 19, 2019

      Bought a Chevy Cruze Certified Used. Took it to the same dealership Purchased at which was Stoops Buick and GMC in Plainfield Indiana. The car was running rough and took it for service. They replaced belts, hoses, tensioners, pistons, pulleys, and exhaust manifold. (Noted this is within 3 trips back in 1 and a half weeks. Started taking it July 10th 2019.) The car still wasn't fixed. Time wasted for me. Car still running rough.

      It is now as I write this today July 19th 2019 at Hubler Chevrolet on US 31 South Indianapolis Indiana 46227. They are now charging me 325 dollars for a u valve replacement and when I chatted with Chevy on their website they are giving me the runaround about a refund. They said it was originally the PCV valve which was an issue for Chevy Cruzes that had to do with the turbo or something which when I mentioned should be fixed for free being my warranty and even Chevy's terrible engineering they changed it and said u valve.

      I don't know if their calls to me are recorded but you can listen for yourselves Chevy. My facts are solid like you wanted. The rep at Stoops Buick GMC in Plainfield is named Jason. He is the only one named Jason in the shop there. Call 'em. Do your research now. Side note that negative battery cable issue my car had it it was at GM's fault not mine. They charged me 55 dollars to replace a factory default. Freaking Pathetic.

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      Chevy Cruze Company Information

      Company Name:
      Chevy Cruze
      Website:
      www.chevrolet.com