Consumer Complaints and Reviews
Called Sierra Chevrolet where I bought my Corvette (2015 Stingray with 12,000 miles) and was told it would be at least two weeks before they could get me into service. Called back after two weeks and was told it's now six weeks. I ask what I was to drive for the next six weeks and they said they didn't know, "But we can't give you a loaner for six weeks." This is possibly the worst GM Dealer in the world. I also had a 2015 GMC Denali which they could not fix and I traded for a new Lincoln. If my Corvette ran I would trade for a new BMW today.
My Corvette C6 has only 30,000 miles. 115# female single, only driver. The driver's back by the airbag has a pointy metal sticking out. At the side it has rubbed off the "faux leather". Stitching is coming undone at the bottom. My greatest concern is the potential malfunction or no function of the safety airbag. I spoke with GM. I was referred to Burien Chevrolet (place I purchased Corvette off the showroom floor). Burien Chevrolet said the cost to repair would be 1,600 dollars. GM said they would pay $600.00 towards the bill. I am incensed, I feel it is a defect from the factory; and they should pay for the repair or replacement of entire backseat.
Parts Dept at other Chevrolet dealer gave me a detailed quote of what needed to be done. The cost there $2.004.33. As of today I have not received a quote from Burien Chevrolet; just the amount. I asked for a detailed quote. So far nothing. Since 1984 I have owned Corvettes. Some I kept for several years, All had wonderful interiors. My present Corvette is so badly made. I would call it a shoddy interior with cheap materials. I want GM to replace the backseat at no charge to me.
I bought a new 2016 Corvette, and soon after experienced transmission issues. I took my car to the dealer Reliable Chevrolet in Richardson, Texas and dropped it off on a Saturday. I did not expect a call back from the dealer being that it was the weekend. The following Tuesday afternoon I called to get a status since no communication has been given to me by the dealer since I dropped it off. I was told that there was a problem with the transmission flex plate. A few days later Reliable Chevrolet told me the problem was fixed. A few days went by and as I pulled on to my home street the Automatic transmission would not go out of third gear. Luckily I was at my driveway when this occurred.
As I pulled half way up my driveway the car completed shutoff. I placed it in park and push the start button and started smelling burnt wires. I called a tow truck and had it towed to Dealer James Wood Chevrolet in Denton, TX. After looking at the car James Wood Chevrolet stated that the car needs to go to Reliable Chevrolet because they did not want to repair it. The car was then towed to Reliable Chevrolet. A few weeks go by and Reliable Chevrolet tells me that it needs new Cam bearings and crank. Parts will have to be ordered and it will be repaired. I am told on Monday 12/19/19 that the repairs should be completed by Friday 12/23/16.
I stopped at Reliable Chevrolet on Thursday 12/22/16 to see how the repairs are going, and see my car still in pieces. The Engine is out of the car and completely torn apart. The transmission, torque tube, are also out of the car. I am then told that it needs a new engine by the service manager. Car has less than 7K miles on it. I asked what is causing the problem and he has no answer for me. At this point I have had enough and went and spoke to the General Sales Manager again who handles all complaints for this dealer. He stated that I was not given a call back earlier in the week because I gave them a bad customer service survey. There is so much more to this that I could run out of characters for this post. Bottom line is I have a defective 2016 Corvette Stingray and everyone is giving me the run around from the dealer to corporate. This is far from over.
2015 Corvette Stingray Coupe W/Z51. My 2015 Corvette had A/C compressor leak oil in at about 4k miles. Had the Idler pulley link oil and broken in less than 9k miles. These were replaced within warranty. I found in the last month at about 8k miles the large woo noise from under the center console at the stop, a little clinking noise when accelerating around 30-40 miles.
The dealer had no idea how to fix the two noises. I called Corvette customer service and they set up my case and contacted the dealer. The dealer had my car in again for two days and gave me their final diagnosis: The clinking noise was from the valve. It could be due to some gas station's octane content more than listed; the console noise was there even in the new car. They let me start a new automatic shift car like mine. I did hear the noise, but in the lower pitch and was not very obvious to me. With these, the dealer turned in the key back to me saying they didn't think it make sense to take apart the transmission and couldn't eliminate the noise. This gives me a sense I have to live with the noises once I had purchased this Corvette.
I love the Chevy Corvette. I plan to drive one as long as I'm driving a car. I don't think there is a better vehicle for me and everyone I know that drives one absolutely loves it. So I was surprised when I saw the ratings on this site. But then I started reading the reviews... In all but two poor reviews the complaints had nothing to do with the car or the manufacturer but rather user error or responsibility. If the engine is knocking you are not putting the right octane gas in it. Use premium. Read the owners manual. A used car with 85,000 on it does not constitute a lemon. That's actually quite a few miles on a used car and you have no idea how the person before you drove it. How do you drive it? See what I mean?
If you get locked into your Corvette because the fob or battery is dead and you know about the emergency releases in the trunk, how do you not know about the ones that are right there next to you in the seat on the floorboard? Everyone I know loves their Corvette. It's a thrill to drive every time I get behind the wheel and I am complimented on it constantly. It has outperformed every other vehicle type (trust me, I don't need to elaborate) and I know several Mustang and Camaro drivers who are switching over. I highly recommend it!
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It is very bad not to have the car for 1 week because we need part. I am not very happy when that happened. It is true that part was not made by Chevy. However they should just dump this copay. I do not have luck with GTR as well at 8500 miles. The car needed an engine replacement. Went to a legal argument with Nissan. The bottom line is that I never had any issue with any 7 BMW that I owned and I should have never change my style. Corvette is comfortable than GTR. Not as powerful and failed at 1900 miles. One more major failure I go to my attorney.
Bought a brand new 2016 Z06 corvette with original 10 miles on the vehicle. Everything is great with the car and enjoyed the vehicle while it was still running. Never took the car to the track because I am not into that. So while enjoying the vehicle and cruising in cruise control at 54 miles an hour, I started hearing a very loud knocking noise. I was close to home and waited until Monday (since this occurred Saturday night) for the dealership to pickup the car. It has been 5 weeks and I still do not have the car in possession. It took them near 5 weeks to replace the lifters, the cam, a lifter rod, and a damaged oil pump portion of the manifold.
Two days ago, they said the car was ready for pickup. It was great seeing the car again. Although I have no personal views I would like to share with the entire experience, but everything will be fine now since I have my car back. Start the car, and check engine light is on. They connect the PC and now it's a 'Super Charger coolant pump' issue. The car is running in limp mode. I looked at the mechanic and service writer and said seriously? I should have purchased a GTR. Still working on this mess with Chevy's Customer Relations but it's going nowhere. Terrible experience and I will be contacting Corporate shortly for better resolution and service. Great looking car, terrible engineering design for basic driving on the road. Sorry, this car is not a track car!
I recently purchased a 98 Corvette coupe in very fine shape. A month went by and today I got a "service column lock" warning. After some research I see that this vehicle had a GM recall some years back, but all that was done was the steering lock device was removed or disabled. So the wheel never locks, but the car will stall at 2MPH because the fuel is shut off thinking the wheel will lock. So I'm getting a $400 quote from Chevrolet to fix this problem. GM needs to step up and stand behind their product and do another recall to fix the problem completely.
My C6 corvette is a lemon. Picked up used at dealership w/ 85k miles. Dealer fixed leaking rear differential axle. About a month later, I did not see harmonic dampener was bad--they charged me 1k to replace it. Driverside door handle stopped working. AC drain got clogged, water remained in dash and floorboard. Bad smell from mold and condenser bacteria upon using AC. Oil pump went out at 105k miles. Driver side window motor/regulator stopped working at 108k miles. Soon afterwards FOB not detected was turned into dealership to do fog light recall. Lifters went bad at 113k miles. This car is the biggest mistake I've ever made in my life. I'm trying to fix lifters so I can sell or trade in ASAP. GM has no business selling cars. The gov't should never have bailed them out only to have execs take all the loot and sell cars like this one. I WILL NEVER BUY GM.
The crank shaft balancer on my 2005 Corvette needed replacement. After replacement I filled out the appropriate reimbursement forms from General Motors. I received a phone call from General Motors on August 08, 2015 notifying me their denial of my reimbursement request. A car with 25,000 miles should not need the balancer replaced. I have had many cars some with over 100,000 miles and have never needed this part replaced. There are many internet forums discussing this issue on this car. Everyone except General Motors seems to acknowledge this is a problem with this car.
C7 Z06 - I loved my car until it hit 6000 km (3800 miles) then the mechanical issues started. At 108 km/h (60 mph), a chugging, like driving a really old manual track, occurring on the highway. Took it to the dealer and then they reprogrammed it. Now the new problems. Now it vibrates at 86 km/h (54 mph). It vibrates in the rear driver wheel, in the floor and thru the steering wheel. Dealer has no idea, did a oscilloscope and sent to GM. GM Engineers have no idea and I am at the point of returning to dealer for buyback or driving it thru the showroom.
Keyless entry system on my 2006 Corvette caused me to be trapped in the car. I went into my garage at home late at night to start the car hoping to prevent the battery from going dead again. I was in the drivers seat with the key FOB. The battery went dead and I couldn't unlock the doors or lower the window. Thank God I happened to have had my cell phone in my pocket and had left the trunk open. I had to call someone to find and pull the manual door release which is hidden in the trunk. If I hadn't had my phone, this could have been a very dangerous situation due to weather. To add insult to near injury, I later signed up for Onstar and they wouldn't send anyone to jump the car before a 24-48 hour waiting period. I'm so not impressed with the design/ engineering validation, but even more alarmed at the lack of common sense or caring at Onstar.
Have had the vehicle for about 2 weeks now. Other than a few little burps with the dealer (a used car dealership in Louisville selling only "high end' vehicles), it's been a pretty good experience. A couple of things I have found out about 2008 model corvettes thus far: The glove box handle is very fragile and breaks easily. Mine was broken just prior to me driving off the lot. The dealer paid for the replacement and there were no problems. But that handle sure is cheap.
The gear shifter is sometimes difficult to move out of park. It sometimes takes a few minutes to get it to actually activate, but it eventually works. I have read on the internet that this is a HUGE problem for this particular model. It has to do with a plastic safety latch in the console where the shifter is located. Typical repair cost is a little less than 1000.00. I will wait until it completely goes out before I pay that. Car is a real head turner and I've gotten more compliments than you could imagine. Idling at a stop light will start a conversation with the person in the next lane. Unbelievable!
Purchased this car (2004 Corvette Z06) new back in November of '03. Now have 70,000 miles on it. Don't plan on getting rid of it so that must mean I like it (lol). Have had a couple of headaches with it, however. The differential had a whine in it from day one - dealership replaced it with one that was shipped from another dealership in a box that appeared to have gone thru hell and half of Georgia (no offense to the great state of Georgia). This differential (we'll call it diff # 2) leaked oil from the right side. Dealer replaced output seal on right side, but leak was still there. Now in my old age I don't get as upset as say, I did when I was in my twenties, but at this point I was getting rather ticked. In a state of (well I'll show you), I told the dealer to order me a new differential (diff # 3) and I would pay for it myself, which we did.
They did give me a good discount - as I recall about $1000.00 compared to $1500.00 regular retail. Dealer/GM did install it on their dime. Diff # 3 is a good one except for occasional positraction clutch chatter, which is inherently normal in the C-5s. As it seems about everyone knows now that changing the gear oil occasionally helps this situation. Incidentally I got to keep diff # 2.
I'll never again buy from chevy..I had a 97 vette with 110000 miles on it having problems of it shutting off going down highway.. Spent 3 days at a dealership but they couldn't figure it out but finally started and after replacing distributor, plugs and other stuff I left and 5 miles down the road it shut off again..They replaced coil, ignition sensor etc and ran fine.. Went on vacation. Put about 4000 miles on it and got back home and a few days later bam it shut off again.. Took it to local chevy dealer and ended up trading it in for a 2004 vette.. Great car. Never broke down. Took it on vac. The next year took it in for service and they overinflated my tires etc and they're a chevy dealer that supposed to have highly trained mechanics..
Well after that I started taking it to jiffy lube and they're great plus cheaper.. Anyway I got rid of it due to medical reasons and was wanting a newer one but after reading about all the problems with blowing engines and torque tubes failing along with numerous other problems I'm going to get a hellcat or gtr.. The corvette I thought was an awesome sportscar.. Why spend 85000 on one brand new just to have it break down with 1000 miles on it sitting on the shoulder having everyone passing you on the freeway laughing at you.. I was wondering why there's so many 2014 z51 vettes back at the dealership used with anywhere from 581-1800 miles on them... Now I know why... Junk...
I purchased a 2005 Corvette in 2012 with 26K on it. The harmonic balancer started to wobble shortly after I bought it. Luckily I had a warranty for 90 days so the dealer I purchased the car from paid for the job, except I put an ATI super damper in that I paid for and sold the Chevrolet replacement. Other than the wobble and the oxidized light lenses that I wet sanded clear again, I love my vette. No other issues.
I have a 2013 grand sport that is difficult to steer on rough roads and pulls to the left on straight highway. If the car has to make a hard right or left turn, I hear a rubbing sound and the car rocks through the turn. I have had the front end aligned several times by the dealer but the alignment does not hold.
I have about 47000 miles on my 2006 Corvette. The harmonic balancer needs to be replaced due to wobbling. I have had many cars before and have run them up to 130k miles but never had such a problem. Reading other people's complaints about the same issue, it seems that GM has a systematic problem with the balancer.
I have a 2005 C6 Corvette with approximately 63,*** miles on it. It recently has encountered an issue with the steering column lock which will not allow you to start the car. When it would start and run the belts started to chirp. That's when I noticed the Harmonic Balancer wobbling. After researching on the internet I found these are both very common issues on the 2005 C6 Corvette. There are also Recalls on both issues for certain VINs however I am told my VIN is not listed as the recall so Chevy will not fix it under the recall. If I want it fixed I must pay to have them fixed. The quoted price to repair is about $1,000 for each item.
C5 Corvettes (one of which I also used to own) had the same issue with the steering column lock. They did have Recalls on them however never really came up with a complete fix until they finally began just removing the column lock system altogether. I have went to my local dealer and chatted with a Chevy Representative about my concerns and received the same answer from both. My VIN is not listed in the recall so they will not fix it unless I pay for it. You can search these issues and find an unlimited amount of information about the failure of these systems on the C6 Corvette (the steering column lock is a 2005 year only issue, because on the 2006 model they finally changed the column lock system). I would not recommend The Corvette or Chevy to anyone until they begin to treat their customers fairly.
I have worked my entire life and waited to have a car like the Corvette. When I finally found one that seemed like it was in great condition this past April, I jumped at the chance to buy it. It is a 2005 C6 Corvette in LeMans Blue. I loved it, but...I have had to have the harmonic pulley replaced, the door sensors, the lenses covering the lights are cracking on the inside (replacing the whole unit is over $1,000 a side) and NOW the low beams will not work. GM has not processed the recall so guess who will have to pay for the repair.
It is very sad to me that GM cannot seem to get it together on such a nice car. I don't understand how foreign manufacturers never seem to have these issues with their cars and by the way I have a Honda and a Toyota and have zero issues with both of them. I really, really wish I could say the same about GM products. I really want to keep the car, but now I am worried about what is going to go wrong next. So I will probably sell it after the light problem is solved. So sad and disappointed with my Corvette experience.
2003 z06 corvette - Had a problem about 2 years ago with the steering column wiring harness; it was a call back so GM took care of that. 6 months ago had a problem with the column lock causing the car to stall when put in gear. Cost me $600 to have this repaired; GM would not do anything since car is out of warranty. Just the other day the display came on indicating "steering column lock". What's going on with GM??
Every time there is some rain, the headlamp assembly fogs up badly. Both have been replaced in the past but now that the car is out of warranty and this is an on-going thing, I been charged over $1,300.00 to replace the headlamp assembly.
We purchased a used 2006 Corvette with 32,000 "one owner" miles from a local Chevrolet dealer here in SE Pennsylvania. It was "Certified" with a 90 day/3,000 mile warranty. 108 days into ownership (922 miles) the Harmonic balancer (Damper) started squealing and upon further inspection, it was wobbling on the crankshaft. The dealer has agreed to cover the labor but we are out over $650 in parts due to what appears to be a widespread defect with C6 Corvettes.
We seen numerous internet postings about this common issue and we are extremely disappointed that Chevrolet Customer Service basically told us that there is "no active recall" for this issue and therefore "Chevrolet will not participate in covering repairs outside of the stated new vehicle warranty”. This isn't a low end vehicle within GM and even certified pre-owned it was extremely expensive. Very disappointed in Chevrolet/GM and now we are scared to death about what may be lurking around the corner with our 2014 C7 Corvette too.
Bought the 2005 C6 in towards the end of 2013 with 25,000 miles on it hoping to have a decent Vette. It sat through a tough winter in the garage not getting much use because of the weather. Took it to the first show of 2014 with the club I belong to. At the end of the day getting ready to leave, I started he car and all I heard was a very loud chirping noise coming from the engine bay. The guys I was with also heard the noise and came over to take a look. I opened the engine compartment and as I look at the belts I could see the balancer wobbling up and down.
I took my car to my mechanic and had it diagnosed. He said it look like the harmonic balancer went bad. My Mechanic told me to check with Chevy and see if there were any recalls. I contacted the Chevy dealer and they advised me that my VIN# did not show any current recalls but had some for certain VIN# in my model year. I asked them for a estimated price for repair and was told between $1100.00 and $1500.00 depending on how it turned out. I don't understand. If there was a recall for this issue on some cars during my model year and a lot of people are still having issues, why won't Chevy they stand behind their product? This is supposed to be the top of the line car for Chevy. When Chevy was in trouble, the country people's taxes stood behind them and gave them the help they needed to survive.
It all began with a low squeak in the engine compartment and I just replaced the belt tensioner & belts and now the harmonic balancer wobbles. Easier terms, there is a wobble from the crankshaft pulley. Even though it is out of warranty, I called Chevy (national) customer service and I am waiting for a diagnostic appointment at my local dealer in Yonkers, NY. I was told if the part is faulty that they would help with the cost because of the low miles. I have to pay for the appointment, but if they do the work, they will deduct it from the repair cost. This job is about $1300.00 so I am hoping for some help from Chevy.
But I have been reading about this problem with the 2006 base Corvette on the internet. It is a big problem with the '05 and '06 Vettes. Many people report that after they have had the job done at their Chevy dealer and the problem starts over again in a few months. I checked to see if there was a recall for this problem on the '06 Vettes and there was but not with my vin number. I will keep you informed on how I make out at the dealer and with the Chevy customer service rep who was very nice so far!!!
I have had problems with a vibration and noise in the drivetrain of my 2011 Corvette Grand Sport for the last 6 months. In August, I took my car to U J Chevrolet in Mobile, AL for repair. Ten days later, I picked up my car and was told the Torque Tube bearings needed to be replaced (less than 10,000 miles on car). The noise/vibration returned in October. Another 10 days later, I was told that the entire Torque Tube assembly was replaced.
On January 2, I returned my car to the dealer with another noise issue and was told again that the Torque Tube needed to be replaced. My car is still in the shop and will probably be there until mid-next week (14 days). What the heck is going on? Why can this problem not be fixed? This is not what I expected from a $70,000 flagship auto from GM. I have purchased 5 GM products in the last 7 years. I am very disappointed in Corvettes and GM dealer service! I have a 2005 Tahoe with 130,000 miles with no problems. One extreme to the other! Unless this current problem can be addressed with a satisfactory resolution, I am through with GM products and GM dealers!
I own a 2004 Corvette with 14,000 miles with a "service active handling system" warning indicated. A recall was issued for 2005-2006 Corvettes built between 3/2004 and 1/2006 with the N37 tilt and telescopic steering column. My car build date is 4/6/2004 with this option. General Motors refuses to check into this issue. Their customer service is outsourced to Argentina, resulting in a severe language accent problem in understanding them. The part in question is not exposed and becomes worn as the steering column is moved, which I do every time I drive. I would like an understanding that my problem is a result of this recall and GM will pay to fix my car. However, Chevrolet will have to prove to me that this problem resulted from something else I did to cause the steering to lock up. This N37 was not an option - to my knowledge, it was standard.
I currently own a 2005 C6 Corvette with 46,000 miles. I purchased the vehicle used in 2008. At the time of my purchase, the vehicle had 32,000 miles. About 12 months ago, I began to notice a squeak that I thought was the idler pulley bearings. I purchased a spray lubricant and applied this product around the idler pulley bearings and the squeaking stopped only for a few minutes. The vehicle continues to make a squeaking sound during start up and continue to squeak. After taking my vehicle into the shop on April 6, 2012 for a replacement battery at National Tire and Brakes, located in Fredericksburg, VA, I asked the repairman to check the squeak. I advised the repairman that I believed was the idler pulley. The repairman diagnosed the problem and advised me that the harmonica balancer needs replacing. The repairman showed me with the engine running how badly the harmonica balancer was wobbling, causing the idler pulley bearings to squeak.
The repairman went online to search for recall for the replacement of the harmonica balancer for the 2005 C6 Corvettes. It was reported that some 2005 and 2006 were recalled due to the harmonica balancer being bad (wobbles), but reported that he didn't see a recall for my particular VIN **. I've searched the internet and found several discussions and complaints relating to the C6 Corvettes harmonica balancers being recalled. After checking with my local Chevrolet dealer service department, I was informed that my particular C6 Corvette did not show having a recall based on the VIN, but they have received complaints about some C6 Corvettes models having problems with the harmonica balancers. I asked for a repair estimate and was told that the repairs would cost around $1,100 to replace the balancer and that this was an approximately seven-hour job and they would need me to plan to leave the vehicle for two days.
Based on the number of complaints and the fact that some C6 Corvette models with certain VIN series were covered on the recall, I am respectfully requesting that the cost associated with the replacement of the harmonic balancer be covered under the recall warranty. Please consider the above information and the history of the claims and recalls for this particular model vehicle. Thank you in advance.
I have stopped counting the number of repair attempts on my 2008 Corvette, which is still under the manufacturer's bumper-to-bumper warranty since it was bought in summer 2009. I believe it has been in different shops for about 10 times now. Two dealerships are now refusing to work on the car, even if the problems are still there: grinding noise at deceleration after the car heats up and banging noise in stop and go traffic (sounds like a bad transmission mount). All the technicians who went with me on a test drive agreed that the noises were not normal and that there was something wrong with the car.
Van Chevrolet in Scottsdale, AZ told me several times that "we have to get engineering involved." And the only involvement of the regional engineer was "put different tires onto the car." Also, he never heard the noise and never went for a test drive in it. Finally, Van Chevrolet's service director, Mr. ** told me "There is nothing wrong with the car. Some Corvettes develop a grinding and banging noise after they heat up; others don't. Nothing we can do for you." I have contacted Chevrolet's Customer Assistance Center, but they have not done anything about it other than opening a case.
Today, I went to a different dealership, and their shop foreman confirmed that the grinding and banging noises are not normal. Hopefully, this dealership will be able to diagnose and repair the problem. I also know about another guy with exactly the same car and exactly the same problem. He gave me his VIN, but GM does not want to hear about it or look into that car's service history.
I believe that they have a stack of complaints about the same issue on file and are afraid of a class action. I am under the impression that their engineering department knows what it is and tries to ** customers who complained instead of repairing their cars. It is strange that they are not making any serious attempts to analyze the problem. Corvette is one of their top-of-the-line products, and they should be proud of it. Ignoring complaints about grinding and banging noises and telling customers that there is nothing wrong with the car are like as if they were saying "We know that our products are junk."
11-23-07, the remote start was intermittently inoperable. Last 10-14-08, when braking vehicle has pulsation in front, 7-1-10 purchased new set of tire, 46,388 mile on car (85,000 warranty on tires), 7-10-10, replaced muffler, seam split. 11-18-10, heavy engine repair, head gasket leak (52284 miles on car). 3-11-08, rust specks on the complete vehicle. 2-1-11 transmission repair replaced piston & resealed input clutch housing, (54756 miles on car). On 2-10-12, I purchased another set of tires, 72,820 miles on car (85,000 mile warranty- tires wore bar on inside of 4 tires- outside of tire had good tread...there was 58568 miles left on tire warranty... too many repairs for a new car- lemon.
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