CarCovers.com Reviews

For Father's Day purchased a platinum car cover for my 2 door Jeep along with a platinum umbrella style sun shade protector for dashboard, I had mixed results, very pleased with car cover but the umbrella sun shade is a piece of junk, does not look like the model they show in installation instructions and is a useless waste of monetary. Has turned me off on ever doing business with this company (second car cover I have purchased). Never heard back from Car Covers on my complaint.

I would give a zero star if I could. I bought a $360 platinum trailer cover with a lifetime warranty. After two years it fell apart. I contacted them and they stated it's a prorated warranty and I needed to pay another $254 for a replacement. They sent me an invoice and I paid the $254. One week later they emailed me stating the cover is not on back order and I would have to wait 4 months. However, when I went on their website it showed that they had it in stock. They said they'll refund the $254 and cancel the warranty request. These guys are such a scam. They have tons of fake feedbacks on their website. There is nowhere on their website to leave a feedback. This is the only place I was able to find to let the public know to stay away from CarCovers.com. They are a rip off.

Do not purchase from them. The cover didn't fit, it had a seam that was open (sewing error), after 2 years in mostly shade the water runs right through it. I've had many covers, this was by far the worst purchase independent of any low price.

Terrible product. Platinum covers multiple leaks. Their excuse is that they see white particles from the padding on the bottom side of the cover and no water. What a complete farce. First time it rained and multiple leaks from their top-rated platinum cover. Does that mean their mid-grade cover comes with a hose attachment for extra water coverage. What a terrible company.

I bought a cover for my Honda Accord. After a year or less, it no longer was waterproof and leaked every time it rained. I had to send photos and they honored the warranty as long as I paid shipping. This year, berry stains from bird droppings came through the cover and stained my car. Now they are saying that they do not have a warranty policy for my cover. Definitely need to avoid this company. The quality of their covers are poor as is their customer service.

Sorry company. Bought 2 covers in 2023. One of them posted all up the vehicles were side by side. I bought the premium cover because it was the only one to have a lifetime warranty. Called them and told them. They wanted pictures so I sent them pictures. They text me back and said they would send me another one but I had to pay over a hundred dollars. I asked them why. They said it was prorated. I asked how come it was prorated with a lifetime warranty. Didn't get anywhere with them. They told me they would turn it over to management team. Haven't heard anything.

I have a Kia Soul. They said it's guaranteed fit. Their covers are designed for cars, not for crossover SUV's and bigger taller vehicles. I bought the ultimate cover and it only covers 3/4 of the front and sides and 1/4 of the tires. It is a really thick cover but it needs about 2 more inches of material. How can they say it is guaranteed to fit a taller bigger car the same as a sedan, that is false. They need to design covers specifically for the taller bigger vehicles.

Bought a cover for brand new Honda CRV X. Paid for “Silver” level coverage. The cover ripped in 5 months. I emailed them several times with no response. I finally got a response when I responded to a marketing email. They wanted $35 to replace it per the terms of their “warranty”. Do not buy from them.

I purchased and received the platinum cover for my van. The cover does not fit well at the bottom where the elastic band is, and allows the wind to get underneath pushing the whole cover up like a parachute. The grommets are plastic and any pressure from a wind gust can tear the cover material and stretch it. The adhesive patches don't hold well either. Even with multiple tie downs in the middle, front and back, these platinum covers are not outdoor worthy by any means. The warranty is a joke; after 30 days they just tell you to buy more patches and make you pay for the shipping if they do accept a warranty repair claim. This company is garbage...

Over the years I've purchased the Platinum Shields for my SUV and my car. I cover my vehicles religiously. About every 3 years the SUV cover hood starts deteriorating but the cover on the car is fine. I have to admit the car sits in the shade more. Carcovers.com has been very good at honoring their Lifetime Warranty on their Platinum Shield.

I purchased a gold rv cover in 2021, the fact that it had a lifetime warranty was great, so I thought, less than two seasons of use it started to fray and fall apart, keeping in mind it's only covered 4 months out of the year, they sent me a new one, but I had to pay shipping. Around 40.00 dollars. Now this one is having stitching issues, they're coming undone in various places, it is in fact covered aging but they want me to pay 239.00, it really is not lifetime warranty and should be advertised as limited lifetime, very dissatisfied with the cover and their polices!!

Worst customer service. My cover started tearing after 3 months. They are refusing to issue a refund for an obviously defective product. They are now blaming me for improper care. I received the cover and put it on my truck, not sure what I did wrong. Absolute a waste on my hard earned money!!

I ordered a top car cover from Carcovers.com, the kind that it would protect my Corvette from the elements. I've had it for less than 3 months and every time it rains, I noted that it seemed to allow water through the cover. I sent a request to the customer care center and they were not any help at all - asking me to send pictures of the cover and wetness, which I did; only to have them say it is normal to gave 1% of rain get through as the "holes" in the cover allow it to breathe. Well, this "cover" allows a heck of a lot more than 1% of water through as my car is as wet as it I had no cover on it in the first place. The cover only traps the moisture and then allows the moisture to bake into your vehicle.

Bought their best cover and after 30 days I noticed it was shedding. It got worse. I contacted the company and they told me it was 100% warranty but I would have to pay this high shipping both ways. Shipping would have been over a third of the cover. They admitted it was poor workmanship but still tried to charge me outrageous shipping cost. They would not talk to me. Just cancelled my warranty and cut off all conversation. I have all the emails saved.

Was taken by the “lifetime warranty” claim. What they don’t say is it’s not free. They make you pay about 1/3 of the original cost plus shipping. So you basically pay half of the original cost. Did that once and it already needs to be replaced. So it’s basically trash.

The claims on their website are a bit misleading regarding how their product holds up in the sun. We live in southwest FL. Our car is parked outside. We only use the cover when we are gone for an extended period of line. We have gone thru a number of their covers, each time they disintegrate in the sun and charge us a fee to replace it. Most recently the cover only lasted a year with only periodic use. When I showed them pictures of the disintegrating cover, they did not offer a free replacement but once again wanted to charge me a fee for a replacement. I would highly recommend staying away from purchasing one of their covers. Their website claims are misleading.

The cover fell apart after just one summer of use. The so-called “lifetime warranty” is a scam — they demanded extra money just to replace a defective product. Completely misleading and not worth a penny.

My cover has deteriorated in 2 years. Where I store my vehicle in a carport with open sides... so not directly in the weather. Do not believe their warranty is lifetime.. they want to charge me $85 to replace.

Covers you not hold up. You’ll be lucky to get two years if you’re in an area with decent sun. Mine made it about a year and a half. Be careful to read the fine print, the hundred percent warranty is not 100%. I had to pay about $100 to replace the cover that originally cost under $300.

I only gave this company a 1 star because I had to to be able to leave a review. This company is a fraud. We purchased a car cover for 200$ and it didn't last. Started crumbling and falling apart and when I contacted regarding the lifetime warranty I had to purchase again for $54 to receive. Here we are again 6 months later on the 2nd cover and yet again this company wants me to pay even more $72 to receive a replacement on this so called lifetime warranty. It's fraud. They are selling cheap covers knowing they don't last and then expect you to pay for a replacement. I'm done! DO NOT BUY FROM THIS COMPANY!