CarCovers.com Reviews

Terrible product. Platinum covers multiple leaks. Their excuse is that they see white particles from the padding on the bottom side of the cover and no water. What a complete farce. First time it rained and multiple leaks from their top-rated platinum cover. Does that mean their mid-grade cover comes with a hose attachment for extra water coverage. What a terrible company.

I bought a cover for my Honda Accord. After a year or less, it no longer was waterproof and leaked every time it rained. I had to send photos and they honored the warranty as long as I paid shipping. This year, berry stains from bird droppings came through the cover and stained my car. Now they are saying that they do not have a warranty policy for my cover. Definitely need to avoid this company. The quality of their covers are poor as is their customer service.

Sorry company. Bought 2 covers in 2023. One of them posted all up the vehicles were side by side. I bought the premium cover because it was the only one to have a lifetime warranty. Called them and told them. They wanted pictures so I sent them pictures. They text me back and said they would send me another one but I had to pay over a hundred dollars. I asked them why. They said it was prorated. I asked how come it was prorated with a lifetime warranty. Didn't get anywhere with them. They told me they would turn it over to management team. Haven't heard anything.

I have a Kia Soul. They said it's guaranteed fit. Their covers are designed for cars, not for crossover SUV's and bigger taller vehicles. I bought the ultimate cover and it only covers 3/4 of the front and sides and 1/4 of the tires. It is a really thick cover but it needs about 2 more inches of material. How can they say it is guaranteed to fit a taller bigger car the same as a sedan, that is false. They need to design covers specifically for the taller bigger vehicles.

Bought a cover for brand new Honda CRV X. Paid for “Silver” level coverage. The cover ripped in 5 months. I emailed them several times with no response. I finally got a response when I responded to a marketing email. They wanted $35 to replace it per the terms of their “warranty”. Do not buy from them.

I purchased and received the platinum cover for my van. The cover does not fit well at the bottom where the elastic band is, and allows the wind to get underneath pushing the whole cover up like a parachute. The grommets are plastic and any pressure from a wind gust can tear the cover material and stretch it. The adhesive patches don't hold well either. Even with multiple tie downs in the middle, front and back, these platinum covers are not outdoor worthy by any means. The warranty is a joke; after 30 days they just tell you to buy more patches and make you pay for the shipping if they do accept a warranty repair claim. This company is garbage...

Over the years I've purchased the Platinum Shields for my SUV and my car. I cover my vehicles religiously. About every 3 years the SUV cover hood starts deteriorating but the cover on the car is fine. I have to admit the car sits in the shade more. Carcovers.com has been very good at honoring their Lifetime Warranty on their Platinum Shield.

I purchased a gold rv cover in 2021, the fact that it had a lifetime warranty was great, so I thought, less than two seasons of use it started to fray and fall apart, keeping in mind it's only covered 4 months out of the year, they sent me a new one, but I had to pay shipping. Around 40.00 dollars. Now this one is having stitching issues, they're coming undone in various places, it is in fact covered aging but they want me to pay 239.00, it really is not lifetime warranty and should be advertised as limited lifetime, very dissatisfied with the cover and their polices!!

Worst customer service. My cover started tearing after 3 months. They are refusing to issue a refund for an obviously defective product. They are now blaming me for improper care. I received the cover and put it on my truck, not sure what I did wrong. Absolute a waste on my hard earned money!!

I ordered a top car cover from Carcovers.com, the kind that it would protect my Corvette from the elements. I've had it for less than 3 months and every time it rains, I noted that it seemed to allow water through the cover. I sent a request to the customer care center and they were not any help at all - asking me to send pictures of the cover and wetness, which I did; only to have them say it is normal to gave 1% of rain get through as the "holes" in the cover allow it to breathe. Well, this "cover" allows a heck of a lot more than 1% of water through as my car is as wet as it I had no cover on it in the first place. The cover only traps the moisture and then allows the moisture to bake into your vehicle.