CarCovers.com

I bought Platinum Shield Car Cover for my Porsche in 2020 which is parked outside. I also, ordered the "Gust Strap Wind Protector". I paid $207 for the whole kit. The clips for the straps only lasted 6 months, they are made out of cheap plastic that can't handle to cold weather. I got them replaced, but they keep on breaking (they only lasting 6 months (if that)). The Strap only lasted 14 months, both of them stretched out some much that it did hold the cover down. I went to Home depot and replaced them with much better quality ones. The lock and cable started to rust after one month. The lock stopped working after 6 months and cable is still putting rust marks all over the car cover.

$329 investment in an RV cover resulted in the purchased cover dry rotting on the top and turning into dust. Company sent a replacement for an additional $105.00. Today is Feb. 22, 2023 and in less than 1 year the second cover has now turned to dust on the top. Company says only one replacement for an RV cover purchase, so I out $434, and have no cover. This was the gold level cover and a reasonable person would expect to get more than a year from such an investment. Very poor quality material used on the top part of the cover.

I purchased a Platinum Shield cover in February of 2022. Water penetrates the cover and soaks my car. In cold weather, the cover freezes on my car. I sent photos to the company and expected a 'lifetime warranty' exchange. After 5 e-mails containing explanations and excuses, they refused to honor their warranty. I contacted my attorney and a new cover was shipped within 4 days. AVOID this company.

Stay away from this company, they will ship the wrong item and you have to pay for returned shipping and 25% restocking fee? If you cancel an order, they will charge you for shipping an item they never shipped? Rip off company.

We ordered the 10' to 12' truck camper cover for our 11' truck camper and received a 20 plus feet long cover. We thought they should pay the shipping because they sent us the wrong one but they WOULD NOT! We had to pay $100 to ship it back UPS, less expensive than the PO. DO NOT BUY FROM THEM!!!!

I felt guilty about not buying Australian made products until my order was total went from 299 to 489. The website says free shipping on all covers. Even this website for Consumer Affairs says that also. I have screenshotted both this website and CarCovers.com - I contacted BBB to leave a review but I have to be in US. But their information showed the carcoverstore is now called CarCovers.com So I contacted them again asking where to leave review. The response was - you have us mixed up with another company. We are CarCovers.com. I screenshotted that too - and commented so the BBB got it wrong as well.

If you don't want wont to lost your money and make problem never contact or buy anything from this company. In the company page have perfect reviews but I think it's a wrong information. My order not delivered but no any support!!! Don't buy anything from this CAR COVER company!!!

I spent $175 on a cover for my truck. When I opened it, I noticed a tear on the sewed seam and immediately opened a warranty request. After several back and forth emails with them pretending not to see my attachments, they finally acknowledged the issue and said I had to pay more money to get a replacement sent out and that I had to call them to do this. They also tried hard to up-sell me on a more expensive and unnecessary cover. All I wanted is for them to ship an exact replacement to the same address as the original order. They stopped responding to my emails after I told them I would not give them more money in order to get a replacement sent since it was their quality issue and not mine.

I purchased a car cover from this company in December after reading many good reviews. I used the cover on the first winter storm of the season, which unfortunately for me was more than 30 days after the purchase. I was shocked to find in the morning that the car cover that was supposed to be protecting my car, was actually frozen to it. I had to pull the car cover off the driver's side door in order to get into the car and move it out of the driveway so I could use my other car to drive to work. During this process, there were minor marks on the door requiring buffing. When I spoke with customer service, they said I should have poured water on the car,,,, Seriously? They were blatantly rude, blamed me for their useless product and refused to issue a refund. Please don't make the mistake I did and buy from this company, unless you have money to throw away!

After I placed my order online, I came to realize that I was being grossly overcharged for the two covers that I ordered. Per the website, I had 24 hours to cancel the order without any issue or restocking fee. I sat on hold for approx 20 minutes before the phone system told me to leave a message. I did as such. I also sent a cancellation via email. The only communication that I received from them was an email which said they would give me a 10 percent discount to continue with the order. I replied, "no, please cancel as requested." I did initiate a dispute via my credit card as I felt that the lack of human responding to my call and numerous days passed without them crediting my funds back. 29 days after I ordered and cancelled the order, I called and a CSR Savannah said my order was "on hold". I said, "no, I am waiting for a credit." She again offered the 10% discount of which I informed her that I already declined that offer.